10 Helpful Votes
Sail Date: April 2019
We have taken this cruise out of Galveston 4 other times during the last 6 years, but will never take it again. 1) furnishings everywhere are worn, stained, ragged, and in need of attention. We didn't see all those crew members ... Read More
We have taken this cruise out of Galveston 4 other times during the last 6 years, but will never take it again. 1) furnishings everywhere are worn, stained, ragged, and in need of attention. We didn't see all those crew members polishing and cleaning like they used to. 2) the floor and tables in the Windjammer (buffet style) were filthy. The tile portion of the floor was slick with dirty water that had been left behind from mops rinsed in dirty water. We saw servers reusing the same dirty cloths to wipe off multiple tables, leaving streaks and dirt behind. I tried not to touch the table when I was eating. 3) apparently children cruise for free with parents and the children were running and screaming everywhere. People even had their kids sitting AT THE BARS, or rolling around the floor in the bar areas. I thought bars were for adults. Our past favorite bar, Baleros, was the worst. 4) We don't know where all the smiling, joking servers and bartenders disappeared to, because there were very few who even smiled on this cruise. I could go on, but let me just summarize the the "special feeling we used to get when we boarded this ship was gone. We will be cruising other ships and probably other cruise lines from now on. Read Less
Sail Date: February 2019
Was hoping to get a way for a quiet week, not the ship for that. 17 Feb and nothing but kids running around thinking it's a good idea to play chicken with a revolving door. Ship needs work. Elevators don't work properly. More ... Read More
Was hoping to get a way for a quiet week, not the ship for that. 17 Feb and nothing but kids running around thinking it's a good idea to play chicken with a revolving door. Ship needs work. Elevators don't work properly. More than once did I watch elevators skip the floor I was waiting on. They had to replace TV remote in our cabin twice. Phone wouldn't program wake up call. Royal Caribbean thinks their beach towels are made of gold. Never been on a ship where I heard more about returning towels or getting charged $25.00. Well let me tell you Royal Caribbean, you should have paid me $25.00 to take those thread bare rag off your ship. On the beach with people from other ships with nice thick bright towels and here we are with these thin faded rags. Need more events between 1900 and 2100. Only one music act going on per night. With 1730 first seating it's too difficult to keep busy until 2100 for the second show. Second show shouldn't have started any later that 2000. I will give you credit the ice skating show was very good. Port of Galveston is a disaster. Every week they have a ship trying to disembark over 3000 people and because of lack of coordination between the port authority, Royal Caribbean and C&B they only have seven agents to process 3000 people. Was forced off ship at 1045 and still didn't clear customs until after 1230. Read Less
Sail Date: January 2019
We went on this cruise with a group of about 40 people. This was our first time on RCCL, not our first time cruising as we have over 200 cruise days with other lines. Anyway, we chose an inside cabin, mostly because of the price. RCCL ... Read More
We went on this cruise with a group of about 40 people. This was our first time on RCCL, not our first time cruising as we have over 200 cruise days with other lines. Anyway, we chose an inside cabin, mostly because of the price. RCCL is significantly more expensive than the other cruise lines. Embarkation was an absolute mess. We got to the terminal at about 11:30 am. The lines were not bad at all and we were quickly through that process. When the check in person handed us our keycards, she also handed us a ticket that said "Group 8". We had no idea what this meant, but headed the direction that we needed to in order to board the ship. We were placed in a very large room, with a woman on a megaphone yelling to raise your hand if there is an empty seat near you. We found seats easily, then listened to that woman for the next hour and a half, yelling about every 2-3 minutes. There were no refreshments while we waited, no water, just a vending machine that looked like it wasn't working based on the crowd around it. So, after 1 1/2 hours of listening to that, she finally started to let people board. Keep in mind, we have a ticket that says "Group 8". We saw a lot of other tickets coming into the room that were higher than hour number. She called the elite groups in, which I fully expected. Then, they went by status all of the way down to Gold, which took about a half an hour. Finally, she started calling just the "Group" tickets. I guess these are the first time customers that they are hoping will come back. Another 15 minutes goes by, there are only about 50 of us left in the room, she announces that now everyone can go ahead and board. Not exactly a great first impression. It's now just before 2:00. I am hungry, thirsty and generally not in a great mood. We try to get into the buffet, but the line is so long, we decide to head to our stateroom to drop our stuff first since the announcements came on saying that staterooms would be ready at 2:00. Try to get to our stateroom and the halls are packed with mattresses and plastic. We get yelled at by a room steward that the rooms aren't ready yet. So, we go back to the buffet to try again. We can get into the buffet, but can't find anywhere to sit. Okay...it will get better, right? After just grabbing a glass of water (we are still carrying things...only one hand) we try the room again. We can drop off our bags, but now it is only 1/2 and hour before drill. We decide to wait to eat until dinner and head off to explore. Drill goes fine and we depart Galveston on time. Dinner..;OMG, what a disaster. We have a new steward, he isn't trained, it takes forever to get our meals. My "prime rib" was inedible, so tough I couldn't cut or chew it. Even sending a 1/2 full plate back, no one even asked if my meal was okay. I know that they really can't mess up desert too badly, so I'm hoping to fill up on that and maybe get some more in the buffet after "dinner". We have a 5:30 dinner seating, at 7:30, still no desert and the other stewards are all around us preparing for the next seating. I give up. Leave before desert arrives. So far, not so great. Go to the buffet, grab something to get through the night. Now I am exhausted, angry and really just want off of the ship. I can't wait to get in bed. Get back to the room and the bed is like trying to sleep on a cardboard box. Granted, we are inside cabin, but I expect fairly comfortable beds. From the first day onward, the cruise slowly improved. But frankly, I will probably never sail on RCCL again. It was more expensive than many other cruise lines and didn't offer anything special that makes me say "wow"! The casino was okay, but the technology in the casinos on other lines is much better. Expect to pay either 5% or $6 to get money to play with...they do not let you credit the machines from your key card like everyone else does. The first 3 days the ATM didn't work, so I had to pay the 5% at the cashier's cage. Sorry RCCL, you are not for me. Read Less
Sail Date: January 2019
We liked the idea of galvestion sailing so no plane ride, we hoped the kids would be back in school (wrong). We have been on RC relocation cruises which were terrific. The food seems of lower quality and variety than our past RC cruises. ... Read More
We liked the idea of galvestion sailing so no plane ride, we hoped the kids would be back in school (wrong). We have been on RC relocation cruises which were terrific. The food seems of lower quality and variety than our past RC cruises. Lots of food spills in the buffet area. Ship seems to have been remodeled so there is less adult pool and more children's pool. No outdoor eating area. Entertainment lacked the wow factor of other RC cruises. To us a comedian is not really entertainment. On deck band played with lack of enthusiasm. Lots of emphasis on duty free shopping including a number of robo calls to our room. A large group was booked on the ship and they closed off some sections at times to the rest of the paying guests! It also seems like they have raised the prices of their specialty restaurants a lot from our past experience. Read Less
4 Helpful Votes
Sail Date: December 2018
We have been on the liberty three times. We booked it thinking it would fun to take our two girls now 5 and 7. Royal promenade room—- Noise, noise and noise. When we booked the lady told us it wouldn’t be a problem since I was ... Read More
We have been on the liberty three times. We booked it thinking it would fun to take our two girls now 5 and 7. Royal promenade room—- Noise, noise and noise. When we booked the lady told us it wouldn’t be a problem since I was concerned about this. No balcony rooms were available so we choose the two promenade rooms right together. I could hear the music playing constantly and esp at night when the bands play. We also heard noise upstairs every morning at 5, even though there were cabins above us. I won’t do that again. I asked if there was any way they could move us, and was given a bottle of wine. I asked again two days later, and he said he had a balcony room he could move us to. I called back and a different woman said no, the room was on the same level we were on now not a balcony. They did offer 15 percent off next cruise but I doubt we’ll use it. The two rooms together is good for kids though, with a door in the middle. Cursing during school breaks— the boat was at maximum capacity 4500 people and 900 kids. Everywhere was crowded and loud. It got to where I dreaded the windjammer and pool areas. If you like the quiet, it is hard to find here. Would rec going on an uncrowned time. Or get a balcony room so you can have quiet there. Dining room- great service. The menu has gotten more limited each time we go on this boat. It was mostly the same thing every night with a few other choices thrown in. Specialty dining- was wonderful. Pools- they heated the main pool but not the waterpark. We were so looking forward to taking them for the waterpark but it was too cold. Kids club- they would not allow kids to go together bc of age groups. They said to check back the next day. We checked back, they said they need to try their own class. They did have fun and if your kids are outgoing I bet they will enjoy but do not count on them grouping together , maybe on a less crowded time. Spa- the service I had was great. But— every time I go to a spa on ship they try to sell you all kinds of things at the end based on if you marked anything on your health sheet. It is annoying. I just wanted to relax. Ports- Cozumel was rainy but we usually go to playa Mia and have a great time. Grand Cayman - we wanted less crowded so we tried this cove. Smith cove. I think that was the highlight of the trip. Beautiful and quiet. Bring your own drinks. Falmouth- stay in the port or go on a RC excursion Or book thru a private reputable tour in advance!!! We took a taxi to a beach. Guy acted like he worked at the beach, took our money didn’t give our change back and then he wanted to ride with us back!! Yikes. I was so ready to get off the boat and RC did not wow us this time. Read Less
4 Helpful Votes
Sail Date: December 2018
My husband and I have never been on a cruise. A couple that we know have been on this particular ship before and made it sound as though it would be perfect for first time cruisers who didn't want to be around a bunch of kids. We ... Read More
My husband and I have never been on a cruise. A couple that we know have been on this particular ship before and made it sound as though it would be perfect for first time cruisers who didn't want to be around a bunch of kids. We decided to take this cruise along with them. We decided to book a Jr. Suite because online it had a bigger balcony which is what we were interested in. We made sure to add all gratuities with our fee. We also paid for the Alcohol beverage package and Vroom for two devices. We were pleasantly surprised with our Suite. It was extremely nice and worth the extra money. Having the Alcohol beverage package was also a good investment. The first problem we had was upon boarding. The only place you could go was the Windjammer. That is where EVERYONE went. There were no seats available. Families (which there was a lot of) would sit their two kids at a four person table while the parents sat at a two person table just next to them. This is why there were not a lot of seating available. Too many kids were on this ship. The elevators took forever and when you did get an elevator, it was usually packed. We squeezed into one elevator, only to have a woman with a double stroller force her way in with her two kids and as she shoved her way into the elevator, her stroller ran over my husbands foot. She didn't even apologize. Kids were running up and down the hallways and the deck areas. The hot tubs were full of kids, even parents with their infants who wear pull-ups, so you can only imagine what was in the water. The adult only hot tubs and pools were no better. There was a couple making out in the pool so we just decided the pool areas were not for us. The Windjammer was always dirty. It didn't matter what meal we were there for, every single table we sat at had to be cleaned. The music they play is some hip hop, rap, pop type. Why can't they play some smooth Jazz? People would cut you off while you are in the buffet line. Kids were running around people trying to get from one buffet line to another. It was a madhouse. The ports were the only places we could get away from these rowdy kids. Once we were back on the ship, we preferred to stay in our room because people on this ship are just inconsiderate and they don't tend to their kids. The other thing is we booked a Jr. Suite. Royal Caribbean's website states that anyone in a Suite would have access to the Concierge Lounge located on Deck 13. We tried to access this Lounge and were told it was for Grand Suite and above only. Their website didn't state that. They need to fix their website to make this more clear to anyone else who books a Suite. We will NEVER, EVER, EVER go on another cruise ever again. This was our first and last cruise. All you other people with Families and Kids can have the cruise ships to yourselves. Read Less
5 Helpful Votes
Sail Date: December 2018
From the beginning we had bad experience with the service personnel before boarding, very unprofessional and unwelcoming. Plus, we had a delay of more than 4 hours without water or food provided. Internet is a jock, extremely slow, ... Read More
From the beginning we had bad experience with the service personnel before boarding, very unprofessional and unwelcoming. Plus, we had a delay of more than 4 hours without water or food provided. Internet is a jock, extremely slow, dining times are set and they are not friendly if you want to change it. And all the services have different times so be sure you prepare before you use them. Lastly, the organization for disembarking on the last day is just poor. I felt like I was in a ship tour with all my luggage, everyone was complaining. Won’t do this again for sure. 1. extremely late boarding on the 1st day without providing water or food, no consideration for families with kids. 2. incredible unprofessional and not welcome personnel on land (1st day) we didn’t receive our boarding tag so everything took longer. 3. extremely slow internet on board, you should not advertise this service. 4. it took us 4 days to change our dining time, too little too late, you should understand families with kids. 5. terrible organization for disembarking on the last day. Read Less
Sail Date: November 2018
We chose this cruise to see what differences existed between other lines and RC. The ship was huge and a new adventure. However, the "mall" area within was always crowded and noisy. We tried to stay away with the exception of ... Read More
We chose this cruise to see what differences existed between other lines and RC. The ship was huge and a new adventure. However, the "mall" area within was always crowded and noisy. We tried to stay away with the exception of an occasional pizza slice and a game of cards in the pizza area. The sales in the "mall" area were identical to the Saturday Morning Bazaar for low cost and quality clothing and junk. Our balcony and cabin were on deck 8. The attendant was very nice, helpful, punctual and always greeted us cordially. We enjoyed meeting and interacting with her. The buffet was a poor example of somewhere to go for variety and quality. It appeared as though rice, potatoes, vegetables and concoctions were many times heated and reheated for several meals. Traffic patterns were confusing and and attendants were few, allowing items to run out and messy appearances to occur. Children were allowed to help themselves and place the tongs INTO the food item, with handles in the food. Variety was very poor. Seating was very crowded with tables placed too close requiring cooperation between guests to get seated. Window views were spoiled with food remnants on the sill left from previous meals. We became very cautious when selecting food items. Ice water, lemonade and ice tea were always watered down after having sat on the counter with ice melting. Several times we selected a seat by the window with dishes left from the previous guests. We had difficulty gaining the attention of wait staff. We would see wait staff standing and talking together, looking away from us. We had asked for a table for two in the dining room when purchasing the cruise. The first night on board we skipped. The second afternoon, we spoke with dining room personnel to see where our table would be. Sorry, no tables for two available. We were escorted to a table for 6. When we were assisted in the actual seating attempt, the existing guests created a ruckus since they were expecting two friends at their table. We thought to ourselves, let's go to another eating venue. The following night, returning to the dining room, we were seating at a table for 4. Although empty with the exception of ourselves, it was seating NEXT to the table from the previous evenings foolishness. Very uncomfortable and embarrassing. The 3rd day, we were told to come back 5 minutes after opening so that we could be placed at another table. We decided that eating at other venues would be our choice for the rest of the cruise. We did enjoy Johnny Rockets. Although having to pay for hamburgers, sandwiches, fries, ice cream, sodas, etc., we enjoyed the venue. The food was attractive, hot, tasty, the staff attentive. The staff need to be recognized as friendly and prepared for guests. The experience was fun and that was the only venue completely enjoyed. The Ship's Captain was congenial and well spoken. He spoke mostly over the intercom, yet was well understood and interesting to listen to. Good job, Cap! Overall, we enjoyed the places visited and the tranquility of sea views from the balcony. Delightful were the piano bar and especially the guitarist. However, we will NOT visit Royal Caribbean again, nor will we recommend it to others. I might also add that the Royal Caribbean web site is very slow, and not very informative when compared to other lines. Read Less
4 Helpful Votes
Sail Date: October 2018
My husband and I picked this cruise because it was a good deal and sailed during Halloween. Overall, we were very disappointed with our experience. Embarkation: We dropped off our bags and then parked at Cruise Park. Traffic at this ... Read More
My husband and I picked this cruise because it was a good deal and sailed during Halloween. Overall, we were very disappointed with our experience. Embarkation: We dropped off our bags and then parked at Cruise Park. Traffic at this port is an absolute mess. Galveston needs to revamp this area. Also, there were people still debarking while we were trying to embark. Perhaps the ships should arrive in port earlier to help clear up this congestion. The embarkation lunch buffet was so crowded that we ended up eating protein bars we'd brought onboard. Ship Smell: This ship has terrible ventilation. The casino is located on deck 4 midship, but the cigarette smoke smell permeates several nonsmoking areas on decks 3 and 4. For this reason, we were unable to enjoy the Schooner Bar, Boleros, Photo Gallery, and On Air. The aft stairwell also smells like cigarettes. It gets worse the closer you get to deck 4. The forward stairwell sometimes smells like sewage. There is a wraparound exterior walking area on deck 4. The starboard side is supposed to be nonsmoking. However, we encountered a smoker there every single day. When we mentioned this to guest services, we were told to call security if we saw someone smoking. Unfortunately, by the time you reach security, the smoker is already done and back inside. Promenade: Basically, it looks like a mall. When I'm on a cruise, I like a tall atrium with views of the ocean. If I wanted to spend all day at the mall, I would have stayed home. This area was often congested, so we tried to avoid it by walking down cabin hallways. There are 3 decks of cabins with windows facing the promenade. These rooms have to be loud when parties are in full swing. Cabin: Our original cabin was on deck 3. Due to the cigarette smell mentioned earlier, it stunk in our hallway. On Day 1, we mentioned the problem and were given a cabin on deck 8. It was much better. No smells and very quiet. Entertainment: We are not show people. We prefer dancing to live music. The two main bands play country and latin music. Neither of these are our cup of tea, so we did not get to do much dancing. We prefer more versatile bands. The Halloween party was in the promenade. We were able to find a balcony by the elevators on deck 8, so we were able to watch all the costumes without being stuck in the mass of people. Some of the costumes were truly outstanding! Dining: The MDR was really disappointing. We were on Anthem of the Seas a month and a half earlier. We were not impressed by the food selection then. Liberty served the exact same menus. The majority of the starters and desserts were the same every night. The entrees were also very repetitive. They were usually just a protein with a veggie and starch. We did My Time dining and made reservations for every evening at 7pm. Even with the reservations, we always had to wait. I repeatedly told the host that we liked to sit at different sections every night, but they continued to seat us at the exact same table every night. On other cruise lines, we eat in the MDR as much as we possibly can. On this cruise, we got tired of the MDR and began eating our dinners in the Windjammer. There was more variety, and no one rushed us through out meals by bringing out the entrees while we're still working on the appetizers. Room Service: Most mornings, we got the complimentary continental breakfast. The food is fine, and you don't have to fight the buffet crowds. The coffee was sometimes weak. We'd run down to Cafe Promenade to get a better cup of coffee. On port days, room service delivered earlier than the time selected. Mystery Dinner: We did this on the first night. The show was cheesy but entertaining. The food at Giovanni's was not impressive. The price is too much at $79 per person. Olive or Twist: This is the best bar on the ship! It reminds me of the Tamarind Bar found on Holland America. There are many comfy seats and fantastic views of the ocean and the lido deck. We spent many afternoons here. On two port days, they had a $7 martini special from 3pm to 5pm. Great deal! Ports: In Roatan, we booked the Xocolati Chocolate Excursion through RC. It was okay. The chocolate making part was the least interesting part. The walk through the botanical garden offered many more things to see. For Costa Maya, we booked an excursion to the Chacchoben Ruins through Native Choice. It was fantastic! In Cozumel, we just walked around the International Terminal and then got back on the ship. Debarkation: Due to rain, debarkation was stalled. We spent an extra 30 minutes waiting on the ship. We did not clear customs until 11am. Again, it was chaotic because there were hundreds of people arriving while hundreds were still trying to leave. Read Less
3 Helpful Votes
Sail Date: October 2018
I have cruised with RCCL many times and am a Diamond Crown and Anchor member. I travelled with my sister and 3 others in three side-by-side cabins. My sister and I had done this same sailing a few years ago and had a great experience ... Read More
I have cruised with RCCL many times and am a Diamond Crown and Anchor member. I travelled with my sister and 3 others in three side-by-side cabins. My sister and I had done this same sailing a few years ago and had a great experience overall. Overall, the ship was clean and well kept. Our cabins were facing the Promenade and were a lot of fun to people watch from. The downside was the afternoon music was awfully loud in our cabins, making napping difficult. Our cabin steward, Alfina was so great. Always friendly and took very good care of us. We chose the My Time Dining option and had a set reservation for 7pm. It worked out very well as we met for breakfast and dinner but went our separate ways otherwise. Adrian, Henri and Yan were terrific. Their level of service was beyond what I am accustomed to on RCCL. The food was good, but not fantastic. We did the Chef's Table one night and were totally wowed! I must say the Windjammer was chaotic and uninspiring overall. Dining room breakfast was much more satisfying. We enjoyed the Boogie Nights production as well as one of the ice shows. My sister and friend liked the comic and the honeymooners game show. The boys had a great time drinking and dancing. We dresses up for 70s night and really had a great time. Who could not like a conga line with the Village People? In Roatan, we booked on our own with Daniel Johnson sloth and Monkey sanctuary. The five of us had a private drive! Ann did a fantastic job driving around the island and showing us the sights. The highligh of course was being able to hold a sloth and be in a cage with monkeys. So cool. We ended the after noon at a private beach with lunch on a beach front veranda and time to walk in the surf and even swim for a bit. Unfortunately, Belize and Cozumel were not as smooth. We booked tours through the ship and were actually pretty disappointed. Before booking tours in Belize, we spoke to the Shore Excursion staff and verified the two tours we chose, City tour and Rum tasting, were actually different and covered different areas. We were pretty upset when the morning City Tour stopped at the Rum factory. And guess what? The afternoon Rum Tasting tour covered the same info and exact same drive as the morning tour. The only difference was a chance to view the "museum" at the Rum factory and taste several different ages of Rum. On to Cozumel and disappointment #2. ON our prior trip, the radio headsets didn't work and my sister heard none of the narrative. When speaking with Shore Excursions, we were assured they had new equipment and did the tours with tablets. In truth, there were tablets distributed at the port and collected upon arrival at Chichen Itza. Totally not used to their potential. They trotted out the worn radio sets only to discover the batteries were all dead because they had not been turned off the last time used. So again, my sister did not get to here the narrative and actually she and about half the group dropped out about a third of the way along. Last but not least, the Photos. As we had three cabins, we wanted to use all three cabin numbers so we could see all the photos without having everyone present. We were told by numerous photographers that only one number was need as they used face recognition and we would be able to access all the pictures. Silly us, we believed them. Last night on boad, we go down to purchase our pictures. There different pics on alll threerooms and we wanted somefrom each, We were then informed that we would have to buy THREE different packages, one for each room. Those packages start at $150/10 pictures. We complained to the managed=r who was a rude little jack @##. I took my free picture and walked away. Ultimately after we all calmed down, my sister's friend talked us in to one 10 picture package and 3 prints from the cabins. We did not travel with children but the adults had a good time on the slides! Would I go again? I'm not sure. This was very disappointing in many ways. I will be exploring other options for sure. Read Less
5 Helpful Votes
Sail Date: October 2018
The food in the MDR is disgusting. Food is bland and mushy. It is as bad as cafeteria food. Eat at specialty restaurants or just eat pizza. You will be much happier. Service is good in MDR, but that is the only positive thing I can say ... Read More
The food in the MDR is disgusting. Food is bland and mushy. It is as bad as cafeteria food. Eat at specialty restaurants or just eat pizza. You will be much happier. Service is good in MDR, but that is the only positive thing I can say about the MDR. The shows on this cruise are great. The ice show is a must see. Saturday Night Fever was good, but I don’t recommend for elementary school aged kids. The layout of the ship is not good either. Pools are small and water slides are no where near the pools. Another problem with the pool area is there is no food poolside. The excursion choices for Falmouth are lacking. You have to drive over one hour to get anywhere worth going. Take a cab to paradise cove in Cozumel and save yourself some money, it has a great pool, decent beach, and good food and drinks. Grand Cayman is beautiful. Read Less
2 Helpful Votes
Sail Date: July 2018
We are frequent cruisers and normally have great service but this last time on Liberty of Seas, I was disappointed. Dining, food, room attendant, cleanliness, and overall experience subpar. Our dining room experience was not that great. ... Read More
We are frequent cruisers and normally have great service but this last time on Liberty of Seas, I was disappointed. Dining, food, room attendant, cleanliness, and overall experience subpar. Our dining room experience was not that great. Server did not pick up on the things we wanted time and time again. Day three..we spoke to the server and told them specifically preferences we would like. Things didn't get much better. Day five server asked about service again...at which point my boyfriend laid it out there very politely but to the point. The following two dinners were great!!! Room wasn't particularly clean. I dropped an earring and in trying to find it... I discovered chips under our bed (we had not had any chips) and trash and large crumbs under the sofa. Interior of the ship is looking worn..carpet torn, chairs stained, linens looking worn out. Couple of problems we took to customer service....they did not resolve. Read Less
4 Helpful Votes
Sail Date: July 2018
A group of friends wanted to go on a cruise to the Caribbean from Galveston TX, heard bad reviews about Carnival so we decided for RC. 2.5 hrs to get from parking lot to your room, 1 piece of luggage was dropped off at a different deck, ... Read More
A group of friends wanted to go on a cruise to the Caribbean from Galveston TX, heard bad reviews about Carnival so we decided for RC. 2.5 hrs to get from parking lot to your room, 1 piece of luggage was dropped off at a different deck, lost a couple hours looking for it. Cabins are small, bathrooms are tiny, beds firm and pillows were nice; cabin was always clean, no issues here. Food: RC calls it “complementary” and that’s what you get, drinks include tap water, lemonade, and flavored water; long lines for breakfast and lunch, dinner was better, good servers; did not go to the premium $$ restaurants. Entertainment: I’m not a musician or sound engineer but this was the worst part of the cruise, good actors and performers, but the music was just bad, maybe it was the acoustics of the theater, maybe it was the person that puts it all together; the music didn’t match the acts. Boleros was good. Water rides are all good. Slow elevators. Maintenance: toilets were out of service frequently ( public restroom on deck 5), water temperature was either hot or boiling hot, reported it, was never fixed; taking a hot shower after a day out in the sun was a daily unpleasant routine. Who would I recommend it to? a newbie There are options out there, check them out. Read Less
2 Helpful Votes
Sail Date: July 2018
My wife and I are experienced cruise travelers, having been on 17 cruises prior to this cruise. This was our first time cruising on Royal Caribbean. The majority of our previous cruises have been longer cruises of 14 or 15 days. However, ... Read More
My wife and I are experienced cruise travelers, having been on 17 cruises prior to this cruise. This was our first time cruising on Royal Caribbean. The majority of our previous cruises have been longer cruises of 14 or 15 days. However, this was our third family cruise of 7-nights that consisted of 12 aduts plus 7 children ages 2 to 13. We made all cruise arrangements and paid all the expenses for 7 cabins plus the associated gratuities. Our experience on the ship was for the most part positive, especially evening dining, but admttedly the size of the ship and attendant crowds, especially in the pool areas was quite ovwhelming at times. Two poor situations that our famlly group experienced did stand out, and detracted from an overall pleasant cruise for the family. First our 19-person group arrived together to check-in about 10:30 am the morning of embarkation. Becasue of a snafu with the camera system at the Royal Caribbean check-in counters our group became split up with some making it aboard in less than an hour and most not getting through the arduous process for 2-3 hours. Not a very nice way to begin a cruise vacation. Second, and more egregious, was a disembarkation experience that was not acceptable. The evening before disembarkatiojn our cabin steward provided luggage tags of one color (red) for our entire group so we could depart the ship together. We had contracted for a transportation service to take us to Houston. On disembarkation morning we arrived as a group at the designated time and lounge for our luggage tag color, our luggage having been picked up outside our cabins the night before. We were relaxing for a while waiting for our group to be callled for disembarkation when a Liberty of the Seas employee came over to our group and was visibly upset that we were present in the waiting area. I explained to him that all our luggage had been red tagged and this was the area we were instructed to wait for our departure. He questioned me on how we received the red tags, as if I was somehow at fault for the group being somewhere it shouldn't be. He said he was in charge of the area and we weren't supposed to be there. I explained to him our steward provided the tags and I even provided him with my cabin number and the steward's name. After I saw him make several phone calls he came back over to me and requested that we leave the area and reassemble in the casino. He said the steward should not have given us the red luggage tags. At that point we were spread out, we had been waiting quite some time in the lounge, it had become quite crowded and nobody in our group of adults and kids really wanted to give up their seats for the prospects of the smoky casino. Besides, asking us to relocate when we knew good and well that this was the correct lounge for departure for our tagged luggage did not seem right. After all, we did nothing wrong. If a LIberty of the Seas employee in fact made a mistake than Liberty of the Seas should live with it, not cause the passengers to be made to feel like they were somehow in the wrong. And believe me, that's how we felt. Finally an officer arrived and she asked if we would locate to the nearby theater. She assured us that we would disembark with the same group. She also said that our luggage had not yet arrived in the luggage claim area (that was hard for us to believe since the ship arrived early at 3:00 am and it was already going on 9:00 am). Our group went to the theater and eventually was called by the officer to depart the ship. It was obvious that many other groups had been departing before us. When we finally got to the luggage area the only luggage remaining in the red tagged area was our group's luggage. Needless to say the whole experience was unpleasant and my family was just glad to be off the ship. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise because of the reviews and the promise of the best family experience. Other than the poor TV reception and the fact that it turned off at the worst moments....like watching a movie with the kids after a long day on the ... Read More
We chose this cruise because of the reviews and the promise of the best family experience. Other than the poor TV reception and the fact that it turned off at the worst moments....like watching a movie with the kids after a long day on the beach, the room was impeccable. The activities, climbing wall, slides, kids pool area, and putt putt were fun/good for the family. When we ordered alcoholic drinks, the service at the bar was excellent.....but when we tried getting refills for our soft drink package at the bar, service was dismal - servers would often look away and avoid eye contact. Even at the pizza place, which had first rate pizza, the soda service was bad, often with a line of people just waiting....and waiting. Dining at the Windjammer was just ok, but pretty much as expected for a buffet. The Washy Washy attendants were entertaining and friendly, a real bright spot for the kids. Our evening meals in the formal dining area were a big disappointment - the menu choices were a 10, but the actual food itself was more of a 3 at best......and truth be told, my expectations were just of 7 and it came in far short. Service there was inconsistent, ranging from great to just short of bad. Leaving and returning to the ship for excursions was easy and handled well by the staff....quick, friendly, and efficient. Getting on the boat was as expected, reasonable, and managed better than our prior Carnival Cruise......now, getting back off the boat in Galveston was unacceptable - your part was just ok, the line and waiting at Customs was rediculous, incredibly long, and our kids melted down.....I would address this issue as I would venture it's costing you business. Overall, good and bad, but mostly just OK. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise because we’d never been to Roatan and heard great thing about Royal Carribbean. I was slightly disappointed with a few things on this ship. The security team pulled my son’s bag for second inspection, which is no ... Read More
We chose this cruise because we’d never been to Roatan and heard great thing about Royal Carribbean. I was slightly disappointed with a few things on this ship. The security team pulled my son’s bag for second inspection, which is no big deal but they lost a pair of his shoes. It was immediately brought to their attention and to this day, I’m still waiting for the case to be addressed. Their solutiion was to ask if we needed help to look through our cabin to find the lost shoes. Next, we booked a snorkeling shore excursion in Roatan. The buses picked us up on time but by the time our group reached the shore, there were not enough working boats or life jackets for us to snorkel. We waited 2.5 hours for someone to pick us up and take us back to the port. In the meantime, the owner of the dock and boats was sitting around drinking beer and selling bottles of water. We wasted our entire day sitting in a dirt lot not being able to do anything. We ended up getting a refund for the excursion but were not compensated in anyway for not being able to enjoy Roatan at all. Costa Maya was great. We decided to try our luck with snorkeling (again) and had a great time. We did Cozumel on our own. If you go here, try La Choza. It’s a great place to eat. We traveled with a group of 18 with ages ranging from 60 to 3. The kids had a great time in the pool and splash zone. There older kids had a great time on the basketball courts and water slides. They enjoyed the onboard entertainment. If you go with a large group, be prepared to be split up in the main dining room as they can only accommodate about 12 at a table. Our cabin fit 6 comfortably. Our cabin attendant was sloppy. Our bathroom smelled like urine from day 1 to the end of the cruise. He would come in and turn down the beds at odd times - like 3 pm? Sometimes he would ask if we were leaving the room for the day then mention that he was almost gone for the day and wouldn’t be able to make up the room if he couldn’t get in there next. We were in the very front of the ship and could definitely feel the ships movement. Overall, everyone had a great time. I would probably try Royal Carribbean again before I completely wrote them off. Read Less
1 Helpful Vote
Sail Date: July 2018
This was my third cruise for my family. Our first Royal Caribbean. Be booked a great room with floor to ceiling window that was beautiful. The statesman was fantastic and very helpful. This is the reason I am giving two stars, the room ... Read More
This was my third cruise for my family. Our first Royal Caribbean. Be booked a great room with floor to ceiling window that was beautiful. The statesman was fantastic and very helpful. This is the reason I am giving two stars, the room and the service on board was exceptional with the exception of the bars by the pool. The two big issues I have is that it was next to impossible to get water. There were two locations near the pools and my children and I drink a ton of water. The water stations rarely had cups and were out of water most of the time. There was water in the Windjammer, but that was a good distance, and unless you brought a big jug to refill you had no water. This blew my mind. How can you not provide fresh water for your patrons?? The second thing was was the food. The food in the dining room was almost the same every night and mirrored what was in the Windjammer. It was not exceptional and my food was often served at room temperature. Yuck. We did not buy an alcohol drink package but we did get a soda package. The bartenders consistently made us wait to get a soda and game preferred treatment to the people buying alcohol. I get this on some level, but it was frustrating. The entertainment was amazing. The ports beautiful. The ship has a curious layout. The food is very far from the pool, which seemed odd to me. The children area for my youngest was awesome. The 6-8 not so great. My son hated going. I would not travel this boat again. If you do, bring your own water and be prepared for mediocre food. Read Less
2 Helpful Votes
Sail Date: June 2018
So we got the drinking package, so we paid the $900 and still had every drink we had plus bottled water charged to our room so each day we had to go to the service desk and have them take it off. We got charged for 4 drinking packages ... Read More
So we got the drinking package, so we paid the $900 and still had every drink we had plus bottled water charged to our room so each day we had to go to the service desk and have them take it off. We got charged for 4 drinking packages instead of 2. The Belize excursion only stated it was a beach. No it was a man made beach. It could have said that in the description. Us along with others on the excursion we all not happy when the tour guide tells you as you are turning into the area it is a man made beach. Secondly between all the guides we were standing in lines over an hour for buses since no one could figure out what we were suppose to do. On each excursion they refused to move since the ticket number did not match the people on the bus. The first tour in Honduras the guide said I have 26 people and 25 tickets. Everyone did a role call and he said he was still off and we kept telling him sir there are 25 people on this bus not 26. Second excursion Belize she kept saying she had one more person than ticket. Same thing no we all kept counting and showing out stubs. Of course it was all correct. I did not like how people kept coming up to us at dinner or eating asking if we wanted to get reservations to pay more for the other restaurants. Our state room guy was amazing. Beds slept like rocks so we asked him for a pad right at the same time other passengers were coming to tell him the same thing that their beds hurt their backs also. Pool sizes were very small. Huge kids splash pad. Usually there is an adult section on cruises to get away from kids not on this ship. Pizza at Sorrentos was amazing. That's what we lived on most of the cruise. Dining room food was poor. Rolls were hard as rocks, food was not very good at all. Desserts were good. Windjammer wasn't bad. There was something for everyone there. I expected more places to try to eat for free. Carnival has a burger bar, burrito bar, sandwich bar, and pizza bar all free. I don't remember ever having to pay for room service either. I just felt like we payed way to much for this cruise to have everything keep costing us. The excursions were not at all what we expected except in Cozumel. Husband said he refuses to go on another cruise since this first one was horrible. I told him we need to take another one and re do this one since R.C. was so bad. Sad part is it was not just us. We were with a huge group and others had talked about how this was so not what they were expecting and this would be the last R.C. cruise for them too. Read Less
4 Helpful Votes
Sail Date: May 2018
This was the 5th cruise for my husband and I, the 3rd for our 10 year old. We had been counting down the days to this trip, and were beyond excited to go on this trip. Our kiddo had a great time and loved the kids adventure club. My ... Read More
This was the 5th cruise for my husband and I, the 3rd for our 10 year old. We had been counting down the days to this trip, and were beyond excited to go on this trip. Our kiddo had a great time and loved the kids adventure club. My husband and I were really disappointed in this cruise, and will probably look for a different cruise line, even if it means paying more by flying into a different city (we can drive to Galveston, which saves flight money). We’ve only sailed Carnival and Royal Caribbean up to this point. We had been under the impression that Royal Caribbean was a step up from Carnival, but after this cruise we rate them equal. I will try to focus this review on tips for the reader, who we assume has already booked this trip or is debating whether to or not. First problems were with embarkment. We had sailed with Royal Caribbean once before, and were members of the Crown & Anchor loyalty club. I had forgotten to read up on the perks of being a “Gold” member prior to our trip and no one told us that we should have had priority check in. It wasn’t mentioned on our check-in papers or by any of the staff at any of the lines. So our embarkment took 2 hours when it should have been faster. Tip: if you’ve sailed even once before on Royal Caribbean, you have priority check in! Check your level and membership benefits before the trip. Print out a copy and take it with you. When we finally stepped on the ship, there was no one there to greet us or even say Welcome Aboard! It was odd and anti-climactic. Everyone was just trying to figure out where to go. Staff were planted around at their “upsell” locations and didn’t offer directions unless asked. They mainly seemed interested in upselling their spa or fancy restaurant. This became a reoccurring theme for all week – upselling everywhere. Most of the daily activities included an extra charge, or were “free” but ended up being sales pitches for something. The majority of the activities were lame. Footprint Analysis, Learn How to Gamble, Art Auctions, Learn about Diamonds, Napkin Folding, Acupuncture Seminars: no thanks. The pools were always packed and chairs were covered with towels “holding” someone’s spot. We would have enjoyed the Music Trivias, but they were always held in the Schooner Bar which was next to the casino and always smelled of smoke. Some of the other activities that looked interesting were held in small venues that filled up 30 minutes beforehand. Tip: if you want to see an event listed in the “On Air” venue, arrive early as it only holds about 40 people. We missed out on the Family Game Show and the Majority Rules Game Show because we couldn’t get a seat (along with several hundred other people). We paid extra for the Wines Around the World ($17) and Cupcake class ($30). These were definitely worth it. The staff were great at both of these events. My kiddo did the cupcake class by herself, and I stood nearby in case she needed help (only paid for her). You can stand and observe without paying but the venue is small. The free coffee in the windjammer buffet is awful, but I didn’t want to pay for any drink packages. Tip: the free coffee in the Café Promenade tastes better. Thanks to other reviewers for sharing this tip, we were prepared ahead of time. We started each day by fetching our coffee from that location. I also brought my own coffee creamer – individual serving size cups of vanilla caramel Coffee-mate that didn’t need to be refrigerated. These can salvage just about any bad coffee. Ice: there are no ice machines in the Windjammer buffet area. The staff pre-poured all drinks and there was never enough ice to our liking. The only ice machine we found was in the Café Promenade. We would get a few cups of ice there each day and transfer it to our Yeti’s in our rooms. Pack a Yeti or insulated drink holder with a screw top. Helpful for keeping drinks cold in the room and for taking out to ports. The refrigerators in the rooms are only “drink refrigerators” meaning they keep things around 55 degrees. Much different than your refrigerator at home! We had to ask our room attendant for a bucket of ice to keep our white wine chilled. Our Grand Cayman excursion was cancelled due to a medical emergency on the ship. The ship had to turn around back to Cozumel to drop a patient off. This was very disappointing though we do hope the person got the help they needed. There was no compensation for missing this port, and the only extra activity for this extra day at sea was a Belly Flop Competition. I know ports are always subject to cancellation (especially weather related and ports that use tenders such as Grand Cayman) but I really wish cruise lines had better back up plans for these incidents (whether it be emergency or weather related). More activities or compensation would have helped ease the disappointment of missing the one port that was at the top of everyone’s list. Food: we ate in the Rembrandt dining hall 6 days out of 7. We had signed up for My Time dining, and pre-booked our time online before the cruise. We were happy with the service and the food ranged from ok to excellent. A few times we went to the buffet after our meal when the food was just ok. The Dining room menu was often the same night after night. The windjammer buffet was often the same as well. There were always a few changes but some things remained on the menu night after night. We believe Royal Caribbean did this to try to encourage people to “pay up” and try a new experience at the upscale restaurants. We didn’t fall for their tricks. My favorite dinner items were the Braised Beef Short Ribs with Cabernet, Chicken Marsala, French Onion Soup and Molten Lava (name?) Chocolate Cake. (Tip: if you love salad, try the Tutti salad at lunch in the dining room only. There is a buffet where you tell a staff person what salad ingredients you want, and they put it in a bowl and cut it up using what looked like a pizza cutter. It was delicious and the salad selection is better there than in the windjammer. Also, if you love watching sunsets, keep that in mind when planning your dining time. We missed most of the sunsets because we were in the dining room. Shows: most of the evening shows were good. Loved Stephani Parker’s voice and the way she talked to the audience between songs. The ice show was great too. Smoking: too many areas of the ship smelled like smoke. Someone near our balcony smoked regularly and we could often smell it. Having to walk through the casino was gross and smoky and the venues near it reeked, including the photo gallery. All in all, the upselling was too obvious and annoying. If this is your first cruise, you’ll probably have a great time, but for repeat customers the novelty has worn and the upselling tricks are glaring and distracting from the overall experience. Read Less
2 Helpful Votes
Sail Date: May 2018
Selected the cruise for the ports, and the available on-board activities. Due to a medical emergency the ship missed the stop in Grand Cayman. Despite the fact that the staff had to know this would be the case by 11pm the prior evening, ... Read More
Selected the cruise for the ports, and the available on-board activities. Due to a medical emergency the ship missed the stop in Grand Cayman. Despite the fact that the staff had to know this would be the case by 11pm the prior evening, no announcement was made until approximately 9am the next morning. The information channel played the day's information on the port as if we would still make it. The replacement activities for the day were lackluster, and Royal Caribbean offered absolutely nothing in the way of future credits, discounts, or on board credit while on the ship, or after word when I emailed a request for some kind of compensation. In addition while the dining and room staff were all excellent, the entertainment staff was frequently bored and disinterested. The two waterslides are so slow that almost everyone gets stuck trying to go down them. They have a broken gangplank, which I assume is the reason we stood in a line for over an hour to disembark . . for a time window which was supposed to have been 20 minutes. Since the gangplank was broken when we left, I'm not sure why they don't have a better method to break the disembarkation into smaller groups. Cozumel was great fun and the excursion with Wild Tours to the Jade Cavern was well managed. We had about 3 hours to spare we were able to go snorkeling with Dives by Martin, which was right in port. We did an excursion to Dunn's River Falls and Ocho Rios. The craft vendors at the exit of Dunn's River are so pushy that you can't really look at what they have to offer, They are too busy trying to force a sale. The port the RC has built is nice enough, and full credit to the craft vendors in the port that you can actually look at what they have to offer. On board we enjoyed both of the comedians, and the Aerial Show was excellent. However that was the last run for the Aerial show and it's been replaced with a Whitney Houston tribute act. In general the ship was fine, the food was ok, the bar service was very good, but the customer service by RC is pretty pathetic. If we'd had the promised port days the failings of the ship itself wouldn't be so bad. But 4 days at sea is far too much on this ship. I got no impression that RC cares if I cruise with them again. So I probably won't, and certainly can't recommend them as a cruise line. Read Less
Sail Date: May 2018
We were very disappointed on our recent cruise with RC. The entire time on the ship we were constantly asked to buy more and spend more. With every entry into the cafe, someone is there pressuring you to buy a dining package. When we ... Read More
We were very disappointed on our recent cruise with RC. The entire time on the ship we were constantly asked to buy more and spend more. With every entry into the cafe, someone is there pressuring you to buy a dining package. When we did dine at the specialty restaurant - it was more pressure, this time to buy a chefs dinner package. More of the same during dinner at the main dining room. And all of this on top of constant request to purchase or upgrade your drink package. While we loved our stateroom attendant Elizabeth, other staff were average and did not stand out. Excursions reviews were mixed among the family. In Cozumel we did the full dolphin/lunch/snorkel/kayak experience. While the dolphin encounter was amazing and the food great, the snorkeling and kayaking were not anywhere close to expectations. One would expect a beach to do these activities but instead were welcome to a corned off area of water. While not a bad price when you included the dolphin interaction, it was beyond disappointing how much we paid for observers to eat lunch and semi-snorkel. In Jamaica we did the zip-line, river tour and lunch -- this was worth every penny!! All five of us loved every part of this excursion including the food and the amazing guides at Chukka. Read Less
1 Helpful Vote
Sail Date: May 2018
This was my first cruise on Royal Caribbean and my last. (I had taken 7 other cruises on Celebrity and Holland America.) This was my worst experience! Flying into Houston and shuttling to Galveston went smoothly, but it definitely ... Read More
This was my first cruise on Royal Caribbean and my last. (I had taken 7 other cruises on Celebrity and Holland America.) This was my worst experience! Flying into Houston and shuttling to Galveston went smoothly, but it definitely wasn't convenient. I knew a huge ship would mean more people than usual, so I was prepared for that. But I learned that more people means diminished quality. The balcony cabin and service were excellent. The breakfast and lunch buffets were good, but to my surprise and disappointment, the evening dining room meal was terrible. I'm not a gourmet diner, but despite the wonderful service by the wait staff, the food was the worst thing about the cruise. The meat was tough, the fish was mushy, the so-called Cherries Jubilee was just ice cream with canned cherries. It was basically cafeteria food. Also, diners were allowed to wear shorts, t-shirts, and baseball caps to dinner. Seriously, people, grow up! You can't actually swim in the tiny pools because they're filled with people standing holding drinks. It felt like I was in Las Vegas, not the Caribbean. The last straw was having to wait almost 2 hours for a tender into the port of Grand Cayman. Shore excursions: be aware you'll be going with a huge crowd. Also, if an excursion includes "Shopping", know that means stopping at a tacky souvenir shop that gives kickbacks to the cruise line. If you have small children, this may be a good cruise for them. Or if you love crowds. Or if you're an alcoholic. Read Less
1 Helpful Vote
Sail Date: May 2018
First cruise and I'm not impressed. Everything had a huge line on and off the ship. The ship was beautiful and had alot of nice thing to participate in but... the lines were ridiculous. The executions in our 3 stops.... not ... Read More
First cruise and I'm not impressed. Everything had a huge line on and off the ship. The ship was beautiful and had alot of nice thing to participate in but... the lines were ridiculous. The executions in our 3 stops.... not recommended. Again.... waiting in huge lines for and hour to board a crowded bus to go see a beautiful crowded place. Also at ALL ports we were not the only cruise ships at port those days. Infact we had 6 other ships in port with us in cozumel. Bad experience. I would not recommend taking a cruise on the bigger ships. Half of vacation was spent waiting in lines. Also I purchased a beverage package on the cruise. I knew I would be drinking alot and figured I would be saving money. Not the case The drinks they were serving were only made with one shot per drink. They were the weakest drinks i have ever been served. Also they refused to make it stronger or add another shot(double). I'm almost positive I have sugar diabetes from this week long vacation on the liberty of the sea. GREAT!! I do not recommend this ship. Think smaller!! I wish I had Read Less
2 Helpful Votes
Sail Date: April 2018
During our prior cruise with Royal Caribbean the corporate office failed to notify the ship's crew until just a few hours prior to arrival that there was a one day national holiday at the destination. Even the port shopping guide, who ... Read More
During our prior cruise with Royal Caribbean the corporate office failed to notify the ship's crew until just a few hours prior to arrival that there was a one day national holiday at the destination. Even the port shopping guide, who the prior day announced multiple Philipsburg, St. Maarten shopping events, was unaware ALL shops (excluding a few at the port) would be closed that day. As a consequence of this poor planning, we avoided booking future Royal Caribbean cruises for a substantial time. Hopeful this poor execution was a one-time event we eventually booked another cruise with Royal Caribbean. Unfortunately, that turned out to be a mistake. Multiple issues experienced on our most recent (4/22/2018) cruise included: Failure to inform us of a change from Early Dining to My Time Dining. Fortunately, we noticed this shortly prior to the departure date and contacted Royal Caribbean to correct this situation. Failure to provide an invitation to the Cruise Critic Meet & Mingle event. As a result, we missed this planned social occasion. Failure to service our room. This was remedied after a complaint to Guest Services. Failure to celebrate a birthday on the date pre-arranged with Royal Caribbean. A complaint to Guest Services resulted in a dining staff celebration after the birthday already passed; which in my opinion was a wasted effort. Failure in the cabin to hear any ship announcements even with the volume control adjusted to the maximum level. Failure to provide clearly annunciated captain's speeches over the intercom in public areas. Failure to show reasonable appreciation for my sole audience participation in a Platinum Theater headliner event. Failure to provide a vegetarian offering on the dining menu. Failure to provide a working TV remote control. Eventually this was corrected once we were given the third remote. Failure to provide an efficient debarkation process. Instead of allowing self carry off passengers to exit from the door closest to the gangway, the door on the opposite side of the ship was used. The departure flow was impeded several times by passengers with walking assistive devices stopping along the narrow passage way around deck 4's exterior walkway. Note: The embarkation process was smooth. Failure to provide a place marker with the table number / wait staff names. Our dining waiters were proficient, but since their names were unknown to us we were unable to recognize them in the post cruise survey. Read Less
2 Helpful Votes
Sail Date: April 2018
The wheelchair/scooter areas in main showroom had chairs despite a sign. People sat in chairs and when wheelchairs arrived, there was no or little room for them. Despite contacting the person in charge, most chairs remained. Personnel ... Read More
The wheelchair/scooter areas in main showroom had chairs despite a sign. People sat in chairs and when wheelchairs arrived, there was no or little room for them. Despite contacting the person in charge, most chairs remained. Personnel did not understand the point, if chairs were there, people would sit in them, and by the time wheelchair people arrived there would be no way to remove people sitting in chairs. A curtain on 3rd floor was pulled closed behind the chairs, but then people would walk by and hit the curtain, not realizing people were behind it. They hit me in head one night, my sister got poked on another night. very frustrating that they did not realize they should have a handicapped area and areas for wheelchairs/scooters. Food has overall gone downhill, less variety. Main dining room service excellent, windjammer buffet had a lot of helpful people but food was essentially the same night after night. Some food had Asian flavors that should not have been there, like alfredo sauce. Butter was great! Desert selection poor in buffet. Lunch (sit down) had good make your own salad buffet, breakfast make your own granola/cereal area. Pizza shop pizza was bad. Service a bit sloppier than on some ships, they lost our cleaning for a day or two, room steward did not make up room until afternoon, etc. Broken tv in one room could not be replaced, coolers in room instead of refrigerator and ours was broken and not cool and could not be replaced (steward brought ice daily). Beds comfortable. Plenty of closet space. Lots to do on ship, lots of trivia games. Main production show SATURDAY NIGHT FEVER had good dancing and singing but bad, outdated plot. Up in Air production show was excellent. Comedians fair. Lounge acts were good with good voices. Ice skating show was very good, though two guys fell when whether was perfect, smooth as ice seas... Layout of ship great, lots of lounge areas, places to sit. Beautiful open atrium down middle of ship. Read Less
Liberty of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.5 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 3.5 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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