Sail Date: August 2019
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay ... Read More
My husband & I took this cruise with our 3 grown children & our son's fiancee. 4 of us had taken the same cruise in 2016 on the Norwegian Dawn. We all had a great time in Bermuda - we went to Elbow Beach & Horseshoe Bay and we went Helmet Diving with Hartley's and snorkling with Rising Son. (It's much cheaper to book the excursions yourself than to do it through the cruise line. The food on the ship was excellent - we ate at Le Bistro, Cagney's, Moderno, both main dining rooms, Orchid Garden (the only restaurant we didn't really like, but we're from the Boston area where there are many excellent Asian restaurants) & the buffet. We especially liked the food from the grills that were set up near the pool at lunch time. The only thing that was a disappointment was that they would not take down the doors between our balconies. Our travel agent didn't know about this, so when we booked 3 rooms with adjoining balconies we had thought that we could all be on the balconies together. The rooms were too small for 6 people, and there were no small lounges on the floors with the staterooms (they do have those on the Dawn). We tried to go to the card room but it was often busy & there were tables reserved for bridge (and once there was a painting class in there). We went to the bigger lounges, but there were often activities going on there. Because of this we may choose a different cruise line next time. Read Less
1 Helpful Vote
Sail Date: August 2019
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. ... Read More
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. The food was decent but I would stick with the buffets if you value your time. Entertainment was good, Kids club kept my 12 year happily occupied. Ports and excursions were good. We enjoyed the Horseshoe bay trip. Don't do the snorkel beach excursion as it's a waste of money. The beach is walking distance from the ship the only thing that you get is a beach chair (big whoop :) ) Also, always check your receipts! This did "appear" on my bill that no one facilitated.; Over all a pretty good experience, I may do this run again as I believe that would enjoys ports that are more then 1 day. Read Less
1 Helpful Vote
Sail Date: July 2019
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - ... Read More
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - snorkeling . The all included my 3 children their spouses and our 6 grandchildren. Everyone loved the on board entertainment and the grandchildren loved eating dinner at the buffet while the adults enjoyed the main dinning rooms. We all enjoyed lunch around the pool almost every day - the grilled food was very good and music made it more fun .The one problem was the stateroom bathrooms - which for some of us were close to unusable due to the incredible small size - and lack of hot water . Still all in all a great time !! Maybe we will come back for our 60th but on another ship ! Read Less
2 Helpful Votes
Sail Date: July 2019
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 ... Read More
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 on shore excursions using buses and taxis in Bermuda which was very easy and saved 100's of dollars ! Very disappointed in this aspect of the cruise being it was way too much of a money grab by the company . Otherwise the cruise was fantastic. The service we received was 2nd to none ! The food is of high quality . The crew is very friendly and professional. On board activities are constant with something for everyone in the family to do .Reservations to certain restaurants are hard to come by if you don't book the first day ahead of time which I found a bit unnerving . The ship is very clean and taken care of constantly . The pools are rather small . The variety of foods available is exceptional . Bathrooms in cabin r a wee bit small but manageable .All in all.... myself and my family had a wonderful vacation and will certainly use Norwegian again. Read Less
1 Helpful Vote
Sail Date: June 2019
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as ... Read More
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as always. Tobacco beach, churches, streets, shops, wench dunking, locals....We revisit there every time. I sometimes sit on the common and imagine the Majesty docked there. This past cruise, we went from St George to the Aquarium and Zoo and it gets better every time. From the Zoo/Aquarium we take the bus to Hamilton, do a bit of shopping and catch the ferry to the dockyard. Great way to spend the full day in beautiful Bermuda. Don't forget the dolphins, museums and mansion at the dockyard, and plenty of shopping. Just a few small suggestions for the cruise line.... A payoff printout should be embroidered into the Let-It-Ride table in the casino, I have seen it on other NCL ships. I think that there should be better rewards for Platinum members. Although times and limitations have come into effect, perhaps looking into a bridge tour for Platinum members and up. I did a bridge tour on the Majesty twice, I even got a pic of me sitting in the Captains chair with a captains hat on. We always tip the stateroom attendants extra at the end of the cruise, these employees are quite busy and deserve a little recognition for what they go thru. Same if we go to a specialty dining area (Moderno especially). Picture packages are a touch pricey. Enjoy!!!! Worth it!!!! Read Less
2 Helpful Votes
Sail Date: June 2019
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large ... Read More
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large enough for family to hang out on. I would go again. Bermuda was a beautiful island. It was easy to get around. Staff was always very pleasant and helpful. Boston Port is easy to get around. Entertainment was great - performers were extremely talented Dining was incredible. Always something new to try if I wanted or comfort food if I wanted. We did our own shore excursion which was extremely easy to do. NCL offers a free ferry from pier in Bermuda to St George's. Easy to get a cab from there and and explore. Service was impeccable. Overall, we couldn't have asked for better service. We felt at home and welcomed at all times. Read Less
Sail Date: June 2019
Although my husband and I are not first time cruisers, this cruise was the first for us in a few ways: our first cruise with NCL, first time for both the Flynn Cruiseport in Boston and Bermuda and first time for me traveling with mobility ... Read More
Although my husband and I are not first time cruisers, this cruise was the first for us in a few ways: our first cruise with NCL, first time for both the Flynn Cruiseport in Boston and Bermuda and first time for me traveling with mobility issues. Overall we had an enjoyable cruise. The Gem is a lovely ship and Bermuda a wonderful destination. We had beautiful weather for the most part and calm seas. The stateroom services by our cabin steward, Christian Paz, butler, Joaquin Dumipig, and concierge, Anoop Bhanu were exceptional. The Boston Cruise Port was convenient for us as we could drive there. The traffic at the Port is heavy, but we managed to sort ourselves out and use the parking garage and shuttle to deal with the car. Embarkation and disembarkation were made easy for us as because as Haven cruisers we bypassed the general lines which did seem to be congested. We also had a private waiting area and were then escorted onboard to Cagney’s for lunch while we waited for our cabin to be ready - only one of the perks for Haven level passengers. Dining and drinking: Our promo package included 3 free specialty restaurants. We chose Moderno, Le Bistro and La Cucina. All three were superior to the MDRs. I loved the escargot at Le Bistro, but overall we found that La Cucina was our favorite. We found that the MDRs had problems with getting food to the table hot, or sometimes even warm. We gave up at our second night at Magenta when both the appetizers and entrees were cool to the touch. I will give credit to the manager for coming over to try to offer us something else, but it was too little too late. We also enjoyed having the promo Unlimited Beverages package. Entertainment: We saw three shows at the Stardust Theater: the Welcome Aboard Show, Swing and Duo Wings - Aerial Acrobatic Show. The production band was especially good. We didn’t attend musical offerings in other venues as we found them to be excessively loud. At one point we decided to have dinner at O’Sheehan’s, but turned around as the music in the Atrium was too loud, and the singer sounded like bad Karaoke. Turning up the volume for a dance party is welcomed, but not in venues where you would like to carry on a conversation. Spa: I used the spa to get my hair shampooed and blown dry and had a manicure. Yes, it’s pricier than at home, but not outrageous. There was some up-sell, but it wasn’t too pushy. Accessibility Issues: Onboard the ship: Public halls are plenty wide enough for walkers, wheelchairs and scooters, but, beware of the narrow stateroom corridors when housekeeping carts can block the way. The theatre has designated handicapped passenger rows, but getting to them sometimes required going up and down a relatively steep incline. Restaurants are accommodating with ‘parking’ areas for the equipment once you’re seated. Hint: to avoid stairs, The Grand Pacific dining room’s accessible entrance is to the right of the stairs to the main entrance. I did find a fully accessible washroom on Deck 13 where Cagney’s and Moderno are located, but didn’t need or look for others. Going Ashore: Those of us with mobility issues face challenges finding suitable excursions offered by NCL. I had reserved the wheel chair accessible full island mini-bus tour, but it was cancelled due to lack of participation. We ended up hiring a private taxi for a tour and we were glad that we did. Of note: there is a road behind St. Peters Church in St. George’s that has a back, semi-accessible entrance to the church. It is well worth the effort to visit this lovely church and walk through the cemetery. The assistance to get on and off the ship at the dock was wonderful. The ramp can get steep at the end when getting off of the ship and there was always a strong person to help slow my walker down. When returning from walking around the Dockyard I would request and wheelchair ‘push’ up the ramp. The dockyard is fairly flat, but the surfaces can be uneven. 
The tram that circles the Dockyard can accommodate walkers. The National Museum of Bermuda was only accessible for me on the lower level due to a fairly steep incline to get to the upper area. The exhibits on the lower level were interesting and watching the Dolphin Quest participants was fun, but I was disappointed that there wasn’t more accessibility support from the Museum. We loved this itinerary and there are so many things to see and do in Bermuda, more than one visit is a must do for us. Read Less
9 Helpful Votes
Sail Date: May 2019
This was our 24th cruise, and we went out of Boston to celebrate our anniversary and to avoid flying to Florida. We upgraded to a suite about 6 weeks before cruising and I would do that again just to take advantage of eating breakfast and ... Read More
This was our 24th cruise, and we went out of Boston to celebrate our anniversary and to avoid flying to Florida. We upgraded to a suite about 6 weeks before cruising and I would do that again just to take advantage of eating breakfast and lunch in their private dining rooms, Moderno and Cagney’s. Overall we had a nice cruise. EMBARKATION: Embarkation in Boston is always a problem. This is our 3rd trip from Boston to Bermuda. We arrived at about 12:45 and it took us about a half hour to get to the escalator, then through security and check in. Upstairs it was rather chaotic with one Port Authority woman, in particular that was yelling at the top of her lungs for people to “FORM ANOTHER LINE. HURRY UP, KEEP MOVING”. From there it was another 20 minutes before getting to an agent. All of this is not controlled by Norwegian, but the Port Authority. After that we were escorted by a butler to Cagney’s to enjoy lunch, although our room was ready, and it was nice to unwind after the boarding experience. THE SHIP: The ship is clean and there are many areas for passengers to enjoy. Don’t miss the Great Outdoors at the back of the ship on deck 12. It was probably my favorite spot. Never felt really crowded and it has a large bar, and a small buffet area for snacks (check the daily schedule). The ship can be challenging to navigate as not all elevators go to all floors. DINING: We were able, as suite guests, to have breakfast in Moderno and lunch at Cagney’s. Breakfast was always great; the waiters and waitresses very attentive and friendly. The hostess, Anima, was so sweet, always called us by name and inquired about what our plans might be for the day. The concierge, Anoop, was the best we have ever had on any cruise. He was at his desk in Moderno every morning, ready to help with anything we might need and was able to change our reservation one night with no problem. We got food a few times in the buffet area (actually got food there, and brought it out to the Great Oudoors and once into LaCucina – which is open to the public to use for seating at lunch). Most of the food on the ship was very good, and I don’t understand the complaints I have seen in reviews. LaCucina was a great restaurant and we enjoyed it thoroughly. Cagney’s was good too (try the lamb chops),but again, there was not enough staff and the waiters were actually running to try to take care of everyone, and it took away from the dining experience. LeBistro was very disappointing and we canceled a second night we had scheduled there. ENTERTAINMENT: We loved Guitar and Vocals with David Conley. Definitely look for him on the ship and go take in a good time. Do not miss him. The Sea Shakers were very good by the pool (more on the pool area later). There was also a group from Boston on the cruise, The Reminissants, and they were awesome. They will be playing at Hampton Beach this summer and we plan on seeing them there. The casino was OK, but the table games were a little steep for us. I love Let It Ride, but at $10 minimum, that comes to $20 a hand if you bet the bonus ad have a losing hand. It was a little smoky, as all casinos at sea are, but not as bad as many others we’ve been to. STAFF: I must say all the staff we encountered was friendly and helpful. Everyone was smiling and working very, very hard. There is definitely a shortage of help, especially in the lounge and dining areas. The casino had ONE bartender on a sea day, when it was packed. Although he was working as fast as humanly possible, he could not keep up. Same was true in Magnums, where waitresses were literally running to try to keep up. THE POOL AREA: As I mentioned, this was cruise #24, and I have NEVER seen so many chair hogs EVER… By 7:30 all lounge chairs were covered with towels, being reserved for large groups of people travelling together. We would see this as we were having breakfast in Moderno. Those towels stayed there all day, whether they were being used or not. I actually saw women headed to the beach in Bermuda, who had towels on the chairs and told their companions they would be back after the beach. There were families with young children who didn’t have a chance to enjoy the pool. No one from Norwegian ever attempted to remove those towels. Supposedly if no one used the chairs, after one hour, the towels are to be removed. This was outrageous and I would encourage anyone who sees this on future cruises to go to a staff member and point out those empty, towel draped chairs. Because I only want about an hour of full sun, I could sometimes find a lone chair, I didn’t make an issue of it. I should have. I sat in one such chair one day in the middle of about a dozen towel draped chairs with two people seated at the end. I sat and closed my eyes, and sure enough, a woman approached the couple and asked if they had “reserved” chairs. She was told yes, all of them in the row including the one “that lady” is sitting in. I turned and told them I wouldn’t be there long. This was only because I hadn’t yet put on my suit or sunscreen. This chair hogging is to be considered before booking a cruise with Norwegian if you love the sun and pool. DISEMBARKATION: A nightmare. We were supposed to have priority disembarkation at 8:30 with the concierge. That didn’t happen. No one pays attention to the time they are assigned to leave the ship. It’s a free for all. Once we collected our luggage, we went outside to get our ride home. Complete chaos. No parking area for taxis or limos waiting to pick up passengers. Police were screaming at taxis to keep moving. Boston is not really ready to handle large ships for cruising. This may be a lengthy review, but I am, after all “Fussy Lady” and wanted to give you as much info as possible. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise as my husband does not like to fly and Boston is convenient to us. We enjoyed the cruise. The water was choppy the first night - it always seems that way when leaving Boston. The ship crew could not have been ... Read More
We chose this cruise as my husband does not like to fly and Boston is convenient to us. We enjoyed the cruise. The water was choppy the first night - it always seems that way when leaving Boston. The ship crew could not have been nicer. Anyone we encountered was helpful and had a smile. The entertainment was good and the atmosphere was very casual. We ate a lot at the Buffet and it was pretty good. The best meal for my husband was the Lamb Shanks - served in the dinging room - he said it was the best he ever had. While we didn't always like the main entrees offered, we always found something that we liked. We liked the Brazilian Restaurant - where they slice the meat off of skewers at your table. We paid the $20 so we each could text each other while on ship. I really like the NCL App and recommend it. you can instantly see your bill and track expenses as well as see what is happening on the ship. The texting worked great. Folks like to save deck chairs starting at 6am - I wondered if they had done it the evening before. But towels are monitored and moved after 1 hour if no one arrives. The gym was very nice and we also use the decks to walk laps (when not wet). We checked into the cruise at 10:30 and waited about 1/2 hour to board the ship. Disembarkation was easy. We had to wait in a line to get off but it moved quickly enough for the thousands of folks on board. Read Less
Sail Date: May 2019
The first thing I noticed about this ship and continued to experience was the amazing staff. Everyone was so friendly and helpful. This was our first time with NCL. I found that the ship was not as easy to find my way around as some ... Read More
The first thing I noticed about this ship and continued to experience was the amazing staff. Everyone was so friendly and helpful. This was our first time with NCL. I found that the ship was not as easy to find my way around as some Royal Carribean ships. But otherwise the different options for eating, the pool area, and lounges added a lot of variety. My biggest complaint is the buffett. The food area was all in one area that got super crowded and seating was hard to find or you had to sit far away from the food. I was also disappointed in the food options at the buffett. For kids that do not go to the kids club there are very little options. There is no more than one baby group a day for 45 mins. There is a great kids pool. We were unable to enjoy any shows because of the kids but I heard they were great. Read Less
Sail Date: May 2019
We chose this cruise because of the embarkation out of Boston and that we would be in Bermuda for 2 1/2 days. Both embarkation/disembarkation was slow but we expected this. The ship was clean and easy to navigate. There were many ... Read More
We chose this cruise because of the embarkation out of Boston and that we would be in Bermuda for 2 1/2 days. Both embarkation/disembarkation was slow but we expected this. The ship was clean and easy to navigate. There were many activities scheduled, although we attended few. We had the spa package which included use of the sauna, steam room, jacuzzi, and wonderful heated tiled chaises. We went there every day. I read 2 books. Service was good, everyone was friendly, we did not encounter anything negative related to staff. We purposely booked an inside cabin as we have never done so in the past. It had plenty of space and we tend to overpack. We would probably book an inside cabin in the future. The room steward, Errol kept the room clean, we always had plenty of towels. He also left us towel animals every night. We attended all the variety shows in the theatre, most were good, we especially liked the acrobatic brothers, they were spectacular. Bermuda is beautiful. We did the Clearwater Beach excursion which is located in St. Georges. The beach was very nice, weather was good. There were several other beaches, as well as a nature preserve, walking distance from there. It included lunch which was a fish sandwich-(was OK, not really to my liking) and a Rum swizzle. We walked around the dockyard on the first day, went to Hamilton by ferry and returned on the bus on the last. We had the drink package, I rarely drink and my husband has a beer about once a week at home. I did try several drinks and did not feel bad that I only took a sip and set it down if I didn’t like it. The blended drinks all came with paper straws. The drink package seemed like the best value with the free at sea offers. We ate at Cagney’s one night, we both had the filet which was good, but the sides were pretty pathetic. My husband thought the mac & cheese was worse than the Kraft type. We ate mostly at the main dining rooms, Magenta and Grand Pacific which were very good. We ate at O’Sheehan’s which was mediocre at best. We went to the buffet a couple of times and there was plenty of selection and most was good. I am not sure what went on with the desserts there, a lot were gelatin based, very yucky. We took the stairs up and down, walked after meals on the outside decks. We did not go to the gym, we both gained a few pounds. which we knew was the consequence of eating without abandon. We would go on the Gem again and get the drink and spa packages as well. Read Less
2 Helpful Votes
Sail Date: May 2019
5/17/19 Norwegian Gem A little about us - I am 62 and my husband is 72, we have been on 60+ cruises and although I cannot remember how many specifically with NCL, enough to be Platinum. We have sailed the Jewel class before, on the ... Read More
5/17/19 Norwegian Gem A little about us - I am 62 and my husband is 72, we have been on 60+ cruises and although I cannot remember how many specifically with NCL, enough to be Platinum. We have sailed the Jewel class before, on the Pearl, which we loved, so I was hoping for the same experience on the Gem. We were traveling with my sister-in-law (who has been on several cruises, one with NCL) and her 2 granddaughters, who had never cruised before. Rather than do a day by day review, I will break it down into sections. EMBARKATION/DISEMBARKATION Although it is probably not all NCL’s fault, I will NEVER sail out of Boston again. The total scene is a hot mess. If Boston EVER wants to see an influx of ships sailing from there, than they need to do something about the traffic into and out of the port. On Embarkation day they have a baggage check for your carry-ons in the Bliss Lounge and the Grand Pacific Dining Room is open for lunch. I highly recommend taking advantage of lunch here rather than dealing with the crowds at the Garden Café. SHIP The ship was very pretty and kept spotless. I LOVE this size of ship. It seems to have the best space to passenger ratio. I don’t remember ever feeling like the ship was overcrowded. CABIN We had an inside category IA cabin and it was TINY!!!! With the beds pushed together as a queen/king I literally had to sit on the bed and slide my legs UNDER the corner of a table to get to my side of the bed. I have never seen a cabin so small, however, I will say there was more than enough storage for the 2 of us. The bathroom, well that’s another story. The shower is a good size and has a sliding glass door vs. a shower curtain (which I loved), but the toilet was positioned so that anyone but a small child would almost hit their knees on the wall. I am not a large person (size 10) and I almost hit the wall with my knees. I can’t imagine a large person using that toilet. STAFF Everyone was amazing. Although we were never addressed by name by anyone, everyone was very friendly, helpful and respectful. I did not run into one rude or unfriendly staff member the entire cruise. DINING We ate at Cagneys, Moderno’s, Grand Pacific, Magenta, O’Sheehans and the Garden Café, so we made the rounds. Cagney’s was amazing and our server, Ankit, was incredibly friendly and helpful. We had a blast there and it set the tone for the entire cruise (we ate there the first night). We had a good time at Moderno’s and I like the new location where the Star Bar used to be. It was too noisy across from O’Sheehans. The food was good and plentiful – you could not possibly leave there hungry. We preferred the Grand Pacific dining room over Magenta. We had a party of 5 and in the Grand Pacific they gave us a table to six and removed a place setting. In the Magenta they squeezed us into a table for 4, which made it very tight. I also thought the Magenta dining room was tight in general. The food in the main dining rooms was mostly good and served at the appropriate temperature. My husband and I missed some of our favorites (shrimp cocktail, crab cakes, escargot, etc.), but we didn’t go hungry. I really enjoyed all of the different stations in the Garden Café, but they need to find a way to establish what line is for which station. Many people didn’t know what they were standing in line for. I also wish they had a drink station right at the front of the café. Many times I was just going for a drink and had to walk beyond the first food serving station for it. I DID like that coffee service was available at several spots throughout the ship in the morning – the Bali Hai bar, the casino and O’Sheehans (you could get coffee to go at all times in O’Sheehans). We ate at O’Sheehans a lot for breakfast and lunch. The only disappointment was when we arrived at O’Sheehans for breakfast one day at 10:50 AM (they’re supposed to serve breakfast till 11:00 AM) and were told that they were CLOSED until 11:30 AM so that they could transition to the lunch menu. In all of my NCL cruises I have only seen O’Sheehans closed once and that was at 5:00 AM, while they were cleaning the kitchen, which is an appropriate time since there’s not many people up at 5:00 AM. I was slightly annoyed that a 24 hour restaurant was closed for over a half hour in the middle of the day. Despite that, we didn’t go hungry as the Great Outdoors was still open. DAILY ACTIVITIES I found the activities lacking. Most of them were some type of seminar where they would try to sell you something at the end. I missed having trivia different types of trivia 3-4 times a day. There were a lot of dance classes, but I’m too old for that. Also, they held most of the activities in the Atrium, which is too small and lacked seating. It would have been better in Magnums Champagne Bar, which had a TON of seating. Imagine trying to do origami in your lap (because there were no tables) or standing up (due to lack of seating). ENTERTAINMENT We went to all of the production shows and none of them disappointed. They were all awesome and I believe that NCL has some of the best production shows at sea. I love that they still have a show band and don’t use canned music for their shows. During the evening there were several music options, either in the Atrium or Magnum’s. Both venues were always well attended. CASINO Although not everyone will care about this, I will share for those that do. The casino is TINY in comparison to other ships. The types of slot machines were limited and they were missing several of my favorites (only one Buffalo machine and not one Hot Roll machine). Also, the table minimum for Black Jack was $10 and they only had 2 of them, not to mention that BJ only paid 6/5 on these tables. I’m used to that on $5 tables, but not $10 tables. BERMUDA What can I say, Bermuda is GORGEOUS!!! This was our 4th cruise to Bermuda, so we’ve pretty much already seen and done it all, but we crammed as much as we could into the trip for our traveling companions, who had never been there. We did a 6 hour tour on Sunday, which took us all over the island and showed us the best landmarks. On Monday we caught the first NCL ferry to St. George at 9 AM and explored all day, not getting back to the ship till 11 PM. On Tuesday the weather was expected to be bad, so we just hung around the dockyard, went to Snorkel Beach and did some shopping. Would I sail the Gem again, probably, just not out of Boston. Overall, the cruise did not disappoint and we had a great time with family. If you have any questions, let me know and I’ll try to answer while everything is still fresh in my mind. Read Less
6 Helpful Votes
Sail Date: May 2019
We take the Boston to Bermuda cruise each year around this time. This year we left on May 3, The Gem is new to Boston, and I think it is an upgrade from the Dawn. It is very similar, but It is newer with many improvements. The layout is ... Read More
We take the Boston to Bermuda cruise each year around this time. This year we left on May 3, The Gem is new to Boston, and I think it is an upgrade from the Dawn. It is very similar, but It is newer with many improvements. The layout is better, there is lots of outdoor deck space, and two pools outside. The smoking room is tucked into a corner, and the smoke seems to stay inside. The champagne bar is a much larger area than on the Dawn, and so is La Cuchina and Le Bistro. It also has a Spinnaker Lounge with panoramic windows on deck 13, and the Great Outdoors eating area in the back of the ship. Both are lacking on the Dawn, along with a card room and larger library. There is even a bridge viewing room. The decor is different and has been updated. We enjoyed exploring all week. Where it is the same is the great crew and staff. The food was the same, we enjoyed everything we had in the Pacific dining room, Garden Cafe, O'Sheehans, and the specialty restaurants. We never had trouble finding something we liked. Le Bistro had the most wonderful service. There was a well attended Meet and Greet on the first sea day. Lots of familiar people who do the trip over and over. People were familiar with the cruise it made it relaxing and calm. We did the wine tasting, lots of great information and a chance to try new wines. The shows were great, Blazing Boots, and Get Down Tonight, lots of energy, and great dancing. Though there seemed to be a sound problem the night we saw Get Down Tonight the music was very loud and it was hard to hear the singers. The Ukranian acrobats/drummers/dancers had a unusual act that left us puzzled about what we had seen. Don't miss the cabaret night with the singers. Our butler Josephine was great, she brought everything we asked, and came by to see us every day with treats, she was friendly and pleasant and seemed to be able to answer every question. We ate one dinner and two breakfasts in our cabin on the table and chairs which is great. The weather in the Boston area has been terrible this spring, cold and rainy. It was the same on the way down to Bermuda, we had a bumpy ride down, but it was perfect when we got there, sunny in the 70's lots of flowers. We will be back next year. Read Less
Sail Date: May 2019
I like the Boston to Bermuda because you don't have to fly anywhere. One of my granddaughters is not fond of flying! One of my granddaughters is on a Gluten free diet. Solistio, our waitress, was very helpful in explaining how to ... Read More
I like the Boston to Bermuda because you don't have to fly anywhere. One of my granddaughters is not fond of flying! One of my granddaughters is on a Gluten free diet. Solistio, our waitress, was very helpful in explaining how to order her meals the night before for the following day. The entertainment was great. Shout out to Ferdie. Also, the photo-graphers were fun. I like that they are not in your face all the time like they used to be. One of the photographers had a unique style of taking shots but once we figured out what was going on, it worked! I was disappointed that there was no info on board regarding the free Ferry to St George. We found out about it at the Tourist Info Booth on the island. Also, the chairs in the M..... dining room are very uncomfortable. You can not sit up straight in them. Same for the chairs in the Spinnaker Lounge. They are too big (and uncomfortable). Also, I would like to thank the IConcierge. He was very helpful and I think he could use a partner! It was a very busy desk! I am ready to go again! Eileen Read Less
1 Helpful Vote
Sail Date: May 2019
When the prices went down dramatically we decided to take a last minute cruise out of Boston. Since we live there, there was no flight needed. We have been to Bermuda before and enjoy having 3 days in port. We knew we were taking a ... Read More
When the prices went down dramatically we decided to take a last minute cruise out of Boston. Since we live there, there was no flight needed. We have been to Bermuda before and enjoy having 3 days in port. We knew we were taking a chance on weather at this time of year. But it turned out better than we expected. Partly sunny with temperatures in the mid 70s. Embarkation was fast, we arrived around 10:30am, dropped our luggage off and proceeded up the escalator to check in. We were group 4 and waited about 20 minutes before being called to board. We booked a guarantee balcony. We were assigned a mid-ship balcony on deck 10 and then put a bid in for an upgrade. We got the bid and ended up with an aft-mini suite on deck 11. I loved it! We were directly in the middle and had great views! It was room 11156. We had 3 people in our room. I slept on the pull-out couch which was ok for one person but I would not suggest 2 people sleeping there. It was kind of hard, so we requested a mattress pad and that worked great. We left the couch made as a bed the whole trip and still had plenty of room to walk by to the balcony and use the desk. The bathroom had a bathtub. The sides of that are pretty high and could be difficult for some people to get in. Also the sides of the tub angle in so when rocky we had to stand side ways to be steady. There were no towel animals until we asked the steward for a couple. She did say she was instructed not to do them unless asked. So if you like them, don't forget to ask! We ate at a few places: the main dining hall the Grand Pacific, the buffet, the Great Outdoors, Magenta, O'Sheehan's (all 5 of those complimentary), Cagneys and Maderno (both for a fee). My parents were Platinum so they got both of those free. I liked all the restaurants but Maderno is not my favorite. I would not do that one again. I like choosing a meal and having it served completely rather than waiting for things to come around one by one. We really like the Great Outdoors when it was warm. It's a smaller version of the buffet and you can sit outside either undercover or not. I made reservations for the main dining rooms prior to boarding. We made specialty dining reservations on boarding day because we didn't know my parents qualified for the free specialty dining until we got to our room. We went to some of the shows. We enjoyed all the shows with the Production Cast Singers and the Chernov Brothers. The Chernov Brothers turned out to be different than I expected, don't miss it! We missed the piano playing comedian. He only had one show on our trip and it turned out to be during one of our specialty dining times. We saw a sneak peak on the first night at the welcome aboard show, not sure it that is what it's called, but it's when they show you a sampling of the entertainment. We heard from others he was great! We also went to some trivia, bingo and origami crafts. They were fun. I did not have the drink package, so I stuck mostly with the drink of the day. I also go a couple bottles of wine. The waitress held those for me and brought them out at each dinner when I wanted them. All the staff we interacted with were great. We especially liked Novi in the Grand Pacific and Sarah, Sarah, Sarah for China who did a lot of activities like bingo. Since we had been to Bermuda before and did not pre-book any excursions. We ended up going to the National Museum of Bermuda (the fort you see while docked), took the ferry to Hamilton and went to the Ocean Discovery Center, went to Gibb's Lighthouse, and did some shopping at the dockyard. Read Less
3 Helpful Votes
Sail Date: April 2019
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall ... Read More
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall we had a great cruise. The main reason was the crew - a friendly, hard-working group who seemed happy to help in any way. The Gem itself is a very comfortable ship. The layout is great - easy to negotiate and well laid out. Though our cruise sailed at close to full capacity, the ship almost never felt crowded. With the notable exception of disembarkation, we rarely stood in line for anything. The Gem has nice decor and well appointed public areas where we always found comfortable seating. As a ship it performed well, taking us through a small storm with minimal rocking. Though we have always liked having assigned dinner times and tables we decided to embrace the "free style" dining approach and ate in all but 2 of the Gem's restaurants. We found the Garden Buffet excellent - fresh food well prepared and plentiful. There were a few flubs (the pizza was often cold, even under heat lamps) but overall food was great - especially for a buffet. We had good meals at Orchid Garden, O'Sheehan's, and the Grand Pacific, three of the complimentary dining venues. The second main dining room, Magenta, gave us decent food with terrible service - our one really bad experience with the staff on board. Among the restaurants that charge an extra fee, we liked Le Bistro and loved Moderno (and I'm a vegetarian! Even not eating meat Moderno was terrific). La Cucina, the Italian restaurant, was a mix. I had a bad entree (overcooked pasta topped by under spiced shrimp) but the tiramisu at dessert was the best we had on the ship. Desserts were a weak spot overall. The desserts at the buffet were usually bad - marked by cheap tasting ingredients and a sense that they had been cooked with stability rather than taste as the prime goal. Desserts in the sit-down restaurants were better, though still below the level we've had on other cruise lines. And coffee not from the small coffee bar in the atruim was a loser too - always weak and often cold. Entertainment on the Gem was the real stand out. The two shows we saw done by the production cast were excellent. Not only was the quality of the signing and dancing high, the shows had been put together well and deserved the standing ovations they got. Bad weather caused a change in programming that gave us a cabaret night which was a treat - the four singers doing their favorite songs left the crowd every bit as happy as the scheduled show (which we saw later in the week). The three guest performers were uneven. We adored the juggler, were bemused by the acrobat/drummer brothers, and skipped the comedian after finding his preview set on the first night a yawn. We did hear others say he had been good in full performance so he may just have been off that night. We sampled the other music on the Gem also, liking the jazz band especially. We missed having classical music but are guessing we were in a very small minority with that preference. Activities on the Gem were not a good match for us and though we saw many in passing we participated in few. In part, NCL's preferred activities are not ours. Most of the passengers seemed to like the calls for raffles and bingo. There was certainly something going on all the time and many options. We missed having a real presentation about the port - the one advertised was only about shopping. We also missed getting a newspaper daily, something we have always liked on other ships. Our son used the teen Entourage lounge as a meeting place only, rarely trying the planned activities. That's not really a comment on the quality of the programming - teens are like that! The kids in the Splash Academy seemed very happy with their activities. We were happy to find the Gem has a real promenade deck with a full, outdoor circle. Unfortunately the crew were very - in our minds, overly - cautious about letting folks out and we were frequently prohibited from walking outside. The crew were almost uniformly good. Not only were they friendly towards the guests, they seemed genuinely happy to help each other and the approach to tasks ship-wide was one of teamwork. We were impressed at the wide variety of nationalities represented among the crew and lost track of how many different countries we'd seen people from. Bermuda is a lovely pace to visit and the port facilities were very good. The pier where we docked in under construction so we used a fairly ugly, temporary building but that wasn't a problem. We appreciated very much the free ferry provided to NCL passengers that travels between the Dockyard where the ship docks and St. Georges on the opposite end of thee islands. While we mostly chose to wander on our own, we took one excursion organized by NCL, an exploration of the Bermuda Railway Trail by bicycle that ended at a private beach. It was a great way to see some of the island. We sailed back to Boston feeling really good about NCL and thinking seriously about a future cruise. Then we disembarked. Honestly, it's hard to imagine the Gem could have done a worse good at getting passengers off the boat. Those of us who wanted to walk off with our luggage were told to simply do so - no tickets, no tally, no planning. Well, we ended up in line - on our feet - for well over an hour. It wasn't customs, they were very efficient. It was just poor planning. Not a good way to end what was in most ways a great cruise. Read Less
Sail Date: March 2019
We chose this trip because we are from Boston and it's a great port to leave from. This was the first trip on the Gem out of Boston. The previous 7 years we had the Dawn. We were looking forward to having a new ship for a change. ... Read More
We chose this trip because we are from Boston and it's a great port to leave from. This was the first trip on the Gem out of Boston. The previous 7 years we had the Dawn. We were looking forward to having a new ship for a change. Embarkation was very smooth, although the ship was late arriving in Boston from New York. The good thing was that since no one was disembarking we were able to go straight to our rooms. this was a 14-day cruise. The first week the entertainment was great. The ship band was wonderful. The singers and dancers were great. The second week , in my opinion, was not as good for entertainment. They never repeated a show which was fine but I just don't care for the magician, juggler, acrobatic shows or the other shows they chose for the second week. We were in a two-bedroom haven room and were able to have lunch and breakfast in Moderno which was really nice although during a two-week cruise it would be nice to have a little variation in the choices especially at lunch time. We did the specialty restaurants , Cagney's was not as good as other ships we've been on. It was never full yet it said it was if you looked on line. The staff was very slow. They didn't seem to have enough staff on hand. One of our meals was a slow roasted prime rib but the prime rib was grilled which basically made it a steak. Moderno was wonderful, LaCuchina was fabulous and Teppanyaki great. We really enjoyed the entertainment in the atrium and Magnums, particularly Leo Jostol and the Vibz Quartet. Both were awesome and you wanted to go back and see them again and again. We enjoyed the casino especially meeting Angelo one of the hosts and Rodel, one of the slot attendants. Our Butler Ronald was wonderful, easy to talk to and took care of our every need. The concierge, Jahira was great. We had a couple of hiccups in the room but she addressed them immediately and they were taken care of promptly. The Haven pool area had a few tables and was attended by Made. He worked very hard but truly for a haven area there needed to be one or two more people working since both food and drinks had to be retrieved from different locations and brought back. He had to take care of two floors all by himself. He did a great job and always had a smile. Our steward, Komang, was efficient, pleasant and kept everything spotless. We've been to most of these islands so we only took three shore excursions and they were wonderful. If you take the train ride on St Kitts be sure to sit upstairs outside and you'll see more of what they're explaining. Read Less
Sail Date: March 2019
this cruise left from Boston MA which meant no flying, just a drive to the dock and the added advantage of 6 at sea days which are my favorites. it took a couple of days to get a feel for the ship and where things were in relationship ... Read More
this cruise left from Boston MA which meant no flying, just a drive to the dock and the added advantage of 6 at sea days which are my favorites. it took a couple of days to get a feel for the ship and where things were in relationship to our cabin. but once we worked that out all was well. the at sea days were filled with games and music and a small note in the schedule was a knitting and needlework informal gathering...we ended up being 25 or so knitters, tatters, chrochetters, cross stichers, and quilters. it was a very nice way to meet people. dining was ok the kind of food you can get at any steakhouse or good restarunt. the beef (once we got the idea that there was a cooked version between rare and medium) was delicious. I had a few fish dishes and they were excelent. Breakfast the first day out was a very big dissapointment as I truly HATE Starbucks coffee and that is all the had on this ship. or I believe it was an Italian rosat similar to Starbucks. I was very glad to get home to DD. the newsletter that you get with your turndown at nightis another story. it had the basics (day, date, temp, sunrise and set, as well as the drink of the day) and writeups about the shows and a schedule of the things going on around the ship, maps of the ports for the following day and stuff like that. However the editor of the newsletter (if there was one) had so many errors in spelling and grammar, as well as typos...it got to be a game with my roommate as to what we would find. the staff varied from "by the book" follow the rules kind of people to cutie happy happy types and the captain and his crew were on the aloof side. but all I have to compare them to is the staff on Disney cruise ships so I might not be as fair as I could be. Read Less
Sail Date: March 2019
Just love the norwegian free style. Staff is very friendly, ship is been renovated and everything is kept clean. The different restaurants offer a good variety of food. But as I am vegetarien, I had to ask which plate was meatless. Just ... Read More
Just love the norwegian free style. Staff is very friendly, ship is been renovated and everything is kept clean. The different restaurants offer a good variety of food. But as I am vegetarien, I had to ask which plate was meatless. Just wish they put a pictogram beside the name of the dish to tell us if it has meat in it or not. Good show every night. As we disembark in Boston, that part was not well plan but I am sure that they learn from that expérience. But we had no problem for the embarkment. I recommend that you download theNorwegian apps before going on the ship. Very helpfull. The entertainment team was also very good to keep us busy while àt sea. As we were with a french group, they offer us the daily activity journal in french. With the shore excursions, eveything was perfect, no complaint there. Read Less
1 Helpful Vote
Sail Date: March 2019
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire ... Read More
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire family on this trip (8 of us) and 3 friends came as well. I upgraded to a 2 bedroom suite on the private Haven floor, room 14006. My family, friends, and I had an excellent time. The food was great. Service in the Grand Pacific dining room the 1st night didn't go so well, but we'll chuck it up to our large group and 1st cruise night issues. My only 2 complaints are: 1. They skipped the last port of St Thomas Mon 3/25/19 because they were expecting a storm on Wednesday and wanted to get ahead of it. Other passengers stated they were on this same cruise before and the same thing supposedly happened. 2. We were supposed to arrive back in NY at 10am. I had hired a limo service to pick us up at 11am. We arrived in NY at 6am and they MADE us get off the ship BY 10am (the time we were SUPPOSED to arrive) so my family and friends had to stand outside for over an hour in 40 degree cold waiting for our ride from PA because NCL didn't stick to their own itinerary & because the inside terminal was closed due to the ship not picking up any new passengers as the ship was repositioning to Boston. This was my 7th time on the NCL Gem. I enjoy this ship. I truly enjoy the Haven and have sailed in that type of room often. I did have an excellent 50th birthday, my family truly enjoyed themselves. However an otherwise perfect cruise was tainted by an inconvenient, avoidable, and frustrating debarkation. Read Less
1 Helpful Vote
Sail Date: March 2019
Really enjoy NCL cruises as they offer a great choice of ports, The other passengers were friendly and we enjoyed chatting over meals. I love the variety of cocktails included in the drinks package. The entertainment is 1st class ... Read More
Really enjoy NCL cruises as they offer a great choice of ports, The other passengers were friendly and we enjoyed chatting over meals. I love the variety of cocktails included in the drinks package. The entertainment is 1st class especially in piano bars were Justin kept us entertained with singalongs - very talented guy. We enjoy relaxing listening to the music after dinner or after a show. The staff throughout the ship were professional and food in all the restaurants we ate at were excellent. The pool area had enough sun beds and was well maintained although during this cruise the pool wasn’t busy due to the weather being very changeable as it was autumn. The Gem is a smaller and older ship which suits us as the bigger ships aren’t as cosy. We enjoyed it so much we’ve already booked our next cruise, heading to South America in Feb 2020. Read Less
1 Helpful Vote
Sail Date: March 2019
The overall experience was very good, but Norwegian needs to make a few changes. First, I think the Internet goes to die on the Gem. Even when docked in NYC, you can’t get a website to boot up— including their own! I think we can all ... Read More
The overall experience was very good, but Norwegian needs to make a few changes. First, I think the Internet goes to die on the Gem. Even when docked in NYC, you can’t get a website to boot up— including their own! I think we can all agree that the ship isn’t moving or too far from cellular towers at that point. If you need to do any research, it’s not going to happen. My friends paid for unlimited Internet, but were unable to use it. Embarking wasn’t so bad, but people were hungry and waited until 9 pm for their luggage to arrive. St. Maarten is signicantly damaged by the hurricane. We were unable to book a beach excursion for this stop, and ended up at Orient Beach—- lots of beach grass in the water made this less than fun with 2 young children. St. Lucia was fantastic. We booked an excursion through a tour company that made our trip. Antigua is fine. We booked a beach excursion and everyone was nice and helpful. I honestly wanted more time in St. Thomas. We were scheduled for only 6 hours (7a-1p) which made NO sense bearing in mind that this location offered the most excursions. At this point, one of my children was ill and I really wanted to go to Walgreen’s as I had in San Juan earlier in the week. (That store was very well stocked, efficient and welcoming with prices consistent with those of the continental US.) Because I was traveling alone (my husband had the children), I was told by multiple cab drivers that they “couldn’t be bothered to drive that far for one person”. There is a poorly stocked Medicine Shop near the dock that did not offer what I needed for my daughter. I was hoping for more in a US country. The food was good. For a dining room, Magenta is outstanding. The staff is very conscientious and helpful, as opposed to the Grand Pacific which is disorganized at best. The Garden Cafe’s best meal is breakfast hands down. Disembarking was AWFUL. Again, you’re docked in NYC but forget about the Internet. The colors for the luggage tickets were not called in the order listed on the nightly blurb. After disembarking FINALLY started, they stopped it to refuel the boat... for another 30+ minutes. Then, when your luggage color was called, you get to stand in a line that wraps around the entire 7th floor while your cards are scanned— one at a time, not like when you leave the ship in a port which offers 2-3 lines to be scanned. THEN, you stand in line to go down 2 single file escalators. After you locate all your luggage, you stand in line at customs. There were only 2 agents checking ID. At this point, another 300-400 people who got off the boat AFTER you, and who magically have luggage carts available to them get to bypass you to a mystical third customs inspector who finally appears. We disembarked after 1 pm. Also, don’t think you can take your child to the library to work on homework. There’s no room and other passengers just don’t care. Read Less
Sail Date: February 2019
I was escorting a group of 41. Our first day out was delayed 1 day due to wind. We made the best of it and got a hotel in Secaucus NJ (Red Roof Plus---EXCELLENT CLEAN HOTEL). Everyone disappointed we lost 2 port stops (SanJuan and ... Read More
I was escorting a group of 41. Our first day out was delayed 1 day due to wind. We made the best of it and got a hotel in Secaucus NJ (Red Roof Plus---EXCELLENT CLEAN HOTEL). Everyone disappointed we lost 2 port stops (SanJuan and StKitts) Embarkation went very smoothly tho I think that leaving a day late left the terminal just to our ship. Disembarkation is always a crapshow in NYC and we had 5 Carts of luggage and the first 4 went out ok...the 5th was delayed like 15 minutes....BECAUSE THE WORKERS WERE ALL ON BREAK. I have been on the Gem in 2010 and was very disappointed with almost everything.But In 2019 it has definitely improved a lot. Better food, better service (in general), and I like the size of the Gem compared to the Breakaway. All in all it was a good cruise, happy to get away to 85 degrees when at home it was 0 degrees and snow. There is room for improvement and I get the feeling that the best of the NCLs staff is sent to the bigger newer ships as there is a definite difference between the Gem and Breakaway as far as service as a whole. Again, many individuals went above and beyond but there are still some service issues similar to 2010. - Osheehans for service was hit or miss. and 1 day at 11am it was CLOSED---a 24/7 restaurant....closed when all other restaurants were closed. The food is good (except the apple pie). Actually pie in general on the ship---not good at all. - The cruise director was NON-EXISTENT. I didn't even really know her name until like day 2. I saw her 4 times on an 11 day cruise. I remember TamTam from 2017 on the Breakaway and this person (I think Lorena) was just not engaging or anywhere to be found. Aris the activity staff member SHOULD BE THE CRUISE DIRECTOR. - The Bali Hai bar had the best consistent service with the most pleasant servers. Will, Nikolai & Oliver know how to service a busy crowd always with a smile and pleasantry. The Grand Pacific staff was very good. On one day 1 of our 3 tables having very slow service (I think they lost our order ticket) and many things were wrong. - Alvin in Bliss lounge was awesome. So attentive and always smiling. We chose the Gem for its size and the itinerary. I can't say it was the best cruise I've been on but it was good. Good value in cost and of course the drink package. Not sure I'd choose the Gem again unless it had a great itinerary. Read Less
Sail Date: February 2019
We love the Gem and have been cruising on it annually for the past couple of years. We like the size of the ship, the amenities, especially the Great Outdoors the covered patio off of the back of deck 12 and the fact that it sails out of ... Read More
We love the Gem and have been cruising on it annually for the past couple of years. We like the size of the ship, the amenities, especially the Great Outdoors the covered patio off of the back of deck 12 and the fact that it sails out of NYC. However, this year, because Norwegian moved around all their cruises and introduced more January and February sailings of their larger ships we were unable to book until the end of February. Sadly, while we arrived in NYC for our cruise on the appointed date, the ship did not out. Because of high winds it was unable to dock safely on the Hudson, leaving the previous cruise stranded just past the Verrazano Narrows Bridge. This meant that our 11 day cruise, once the ship was able to dock the next day, became a 10 day cruise, with two ports, Puerto Rico and St.Kitts, missing from our itinerary. While this wasn't really much of an issue for us, we have been to both ports before how Norwegian handled the problem was less than stellar. They were unable to notify passengers about the problem on the day of departure, even though they sent out notifications about another problem a couple of days previously, and were not really that helpful about anyone having to make alternative arrangements. We were delighted however with one of their shows, which featured a Broadway soloist, who gave not only an incredible performance in her one woman show but also an added master class in voice that was much more enjoyable than the usual cheesy shows. Disembarking was also much more confusing than usual with multiple lines snaking around the ship and a crew that needs to be better trained on how to manage large crowds, minimizing frustration for everyone involved. Read Less
1 Helpful Vote
Sail Date: February 2019
We arrived in NYC according to instructions. We were informed the ship would be late, and not leaving until midnight. Two hours later, they said the ship is not coming and "make other arrangements". Luckily, I was able to ... Read More
We arrived in NYC according to instructions. We were informed the ship would be late, and not leaving until midnight. Two hours later, they said the ship is not coming and "make other arrangements". Luckily, I was able to procure a hotel near by. The rest of the cruise was fine, but we missed two islands, and St Thomas was it's usual half a day. I can't imagine if anyone saw this as a cruise itinery that they would book it. High winds was the explanation for all the confusion. Have not heard a word about any sort of a refund as yet, BUT we had better get something, weather related or not we paid for an 11 day 6 island cruise and received 10 days, 4 islands. The crew was great, but the communication regarding the departure could have been better. I received countless calls, but all with old or incorrect information.. Read Less
Norwegian Gem Ratings
Category Editor Member
Cabins 5.0 4.1
Dining 4.0 3.7
Entertainment 5.0 3.9
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 4.0 4.1
Value For Money 5.0 3.8
Rates 4.0 3.8

Find a Norwegian Gem Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise