Sail Date: August 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
1 Helpful Vote
Sail Date: August 2019
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We ... Read More
We took the Boston to Bermuda cruise on August 23-30, 2019. This was my 11th cruise with NCL, my husband’s 10th, and our son, daughter-in-law, and grandson’s first. We drove to Boston on the 22nd and stayed at the Embassy Suites. We were not terribly impressed with the hotel, it was costly for what we got, and the parking for one night was an additional $51.00. We parked at the World Trade Center parking garage for the week for $147.00; we got a spot right near the exit, and they shuttled us to and from the port. We arrived at the port at around 10:00 AM. We waited about 20 minutes for the doors to open to get to the check-in lines. Because we are platinum, we got right through and were able to take our son and his family with us. At the counter I found out that my husband and I were given VIP status, so we all went to the lounge to wait to board. It was a very nice perk! We were on the ship by 11:15. We could have gone to Cagney’s for lunch, but because the kids couldn’t join us there, we opted for the buffet. It was very good, and we had no trouble finding seats because we got onboard so early. We ate our meals at Cagney’s, Moderno, Magenta, Grand Pacific, Garden Buffet, O’Sheehan’s, and Orchid. They were all very good. Our favorite was Cagney’s followed by Grand Pacific. The one we liked the least was Orchid. Our grandson would have eaten every single meal at O’Sheehan’s if he could have! We had inside cabins on deck 11. I always try to choose cabins near the elevator to make them easy to find! This time we had cabin 11521 and our son and his family were right next door in 11519. The cabins had plenty of closet and drawer/shelf space, but were probably the smallest cabins we have ever stayed in. The next time we go on the Gem, we will definitely choose a balcony! Our cabin steward, Lalis, was phenomenal. He always had our cabin in tip-top shape, was super friendly, kept ice in our ice bucket, and made towel animals for our grandson every night! We really enjoyed the waitstaff and bartenders, especially Lin Ling at Bali Hai, Nate at Spinnaker’s, and Sandrick at Cagney’s. Those three remembered our names right from the beginning as well as what we liked to eat and drink. The one thing that I was disappointed about was that 40 people signed up for the Meet and Greet, and only about 20 showed up. The ship’s staff went out of their way to provide snacks and coffee for the count I provided and then people failed to go. We did have a nice Meet and Greet anyway; the officers were very nice. We didn't take any ship excursions, but we did take the bus to Horseshoe Bay Beach which was gorgeous. By the end of the day, however, the bathrooms were filthy and the water didn't work! We also took the ferry to Hamilton and went to the aquarium. What an awesome place! There's a zoo and a museum there as well, all included in the same price, which I think was $10/person. In closing, the Gem was a wonderful cruise. The crew was among the friendliest we have ever met on any cruise we have ever taken. They couldn’t do enough to make sure that we were happy and having a great time! Read Less
Sail Date: August 2019
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a ... Read More
Took a cruise to Bermuda out of Boston with my girlfriend. She had been a cruise before but this was my "rookie trip". We wanted to maximize our time so a cruise out of Boston where we live made perfect sense. Wow what what a great experience from start to finish. So much to highlight so here's some of the highlights: Outstanding crew Amazing shows and music Awesome shore excursions Amazing food Great drinks to complement the entertainment First-class ship Outstanding service Great on-board activities Aesome fitness center and gym and classes Great spa The whole experience was incredible. Will we be back - absolutely! Thanks to the amazing NCL crew as well as the people who managed the on-shore actities. Great organization and everything worked like clockwork. We really enjoyed seeing much of Bermuda while there and really was able to see quite a bit in our three days there. Read Less
Sail Date: August 2019
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to ... Read More
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to mention helpful and had great sense of humor... Major Shout out to Cruise director Luz and Asst.Cruise director Jeffrey... Already In the process of planning our next cruise... Daily food menu changes with multiple options so there's something for everyone as well as dietary and allergy sensitive foods too... Pools were great after a long workout or a stroll around the ship, basketball, rock climbing or just laying back relaxing on the sundeck,there's many activities for various age groups and also for just adults which adds to the ability for everyone to be together yet also have their own time with individuals around their age as well ,playing games making crafts or just meeting and making new friends.... Read Less
1 Helpful Vote
Sail Date: August 2019
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd ... Read More
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd features (you can only enter the Atrium from one side of the mid-ship elevators) Overall, we loved the ship. We had an ocean-view cabin on Deck 5 that was standard for NCL but a cabin steward was not the best we ever had. We found the food to be good and the service excellent for the most part. What really won us over was the great entertainment onboard. This was the first cruise that we have been on that every aspect of the ship entertainment was top notch. The Production Cast was great.. Andrew Kennedy is the best comedian I have ever seen at sea. Jose & Patti are always excellent - but what was really surprising was how great the other entertainers on board were. The Prism Band was fantastic and the female singer, Maricel, had the best voice I have ever heard - land or sea. One the the production shows was cancelled for technical reasons and they moved the Cruise Director's Tina Turner Tribute show to the theater with Maricel doing a tribute to Whitney Houston. We had seen Luz (the CD) do her Tina Turner show on the Dawn and it is great - but Maricel was beyond awesome singing the Whitney songs. Justin Golan was a comedy piano player in the lounges who was fantastic and Sean Paul was a guitar player/singer who was also great. The showband and the other pop band (JamRoc) were also very, very good. On shore we did a private Taxi Tour with Jonathan Purcell, our driver. He was super helpful, informative, friendly and fun and we saw the entire island in 4 hours and saw many sights and stops that were not on the standard tours that you book at the excursion desk. The price was reasonable as well ($50 per hour for the group) We had the specialty dinig package and we at at Cagneys twice because the food was so good. We also at La Cucina. The food was also good there - but our waiter, Dante, was the best server we've ever had on an NCL ship. Over all, it was a great vacation. Read Less
Sail Date: August 2019
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This ... Read More
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This is my fifth Norwegian Cruise, and the Gem is my favorite ship. My first cruise with Norwegian was on the S.S. Norway in July 1993. I was also on the Gem in 2011 as I mentioned, and the Breakaway to Bermuda in 2014 and 2016. There is a reason why I come back to Norwegian. I also have done three Royal Caribbean Cruises and really enjoyed them too. However, I'm more of a fan of the Freestyle aspect of cruising with NCL. Here are some highlights of our trip to Bermuda, and what my family and I enjoyed about the cruise, in no particular order: Food: The food overall was great as usual. My only gripe was the buffet, which I usually enjoy. We ate breakfast on our first full day onboard, and it was fine. We did a dinner there a night or two later for "American Night" and it was lackluster. I didn't go back to the buffet after that for any meal. The food that I ordered was cold, and so was my wife's, and we couldn't even finish our meal there. We ended up eating instead in the Grand Pacific Dining Room. My parents, sister, brother in law, and nephew didn't complain about their meal that night, but said on several occasions how the food was cold at times during later buffet visits throughout the trip. Buffet aside, the food in the main dining rooms was great too. On the first night, my brother in law had a steak that was overcooked in the Grand Pacific Dining Room, which he wasn't pleased about. He also ran into another passenger on the ship who also had an overcooked steak in the Grand Pacific Dining room during our first night onboard. My brother in law is very picky with food, and with that being said, he didn't have any complaints about any other meals onboard after that evening. My wife ordered the same steak a few days later in Grand Pacific and it wasn't overcooked. The food in O'Sheehans Bar and Grill was great too, and it was a great place to go to to grab a quiet breakfast, an afternoon snack or lunch, or even a dinner. We didn't try the food in the specialty restaurants, Orchid Garden, the poolside barbecues and poolside buffet, or Great Outdoors, so I am not able to comment on the food over in those areas. Service and staff: The bartenders were attentive and quick despite small lines that formed for drinks from time to time, particularly at the poolside bar. The cruise staff was friendly and attentive at all times. Our room stewardess Mici was awesome. Interestingly enough, we ran into the assistant Maitre'D DeRon, who was in the Manhattan Dining room on the Breakaway back during our 2016 trip, on the Norwegian Gem. He was at O'Sheehans during the late morning, and then staffed later in the evening at the Magenta Dining room. It was great running into him again. He remembered my family and I from our trip, despite seeing hundreds of thousands of passengers during the past three years. He's a great guy! The service was slow though sometimes at O'Sheehans, and was excruciatingly slow during our second night when we ate at the Magenta Dining Room. Besides that though, the service was actually fast, and I found that service during dinner was quicker on the Gem than on the Breakaway in 2016. The Ship: The Gem is a beautiful ship. I love how they renovated the Bliss Lounge. When I went in 2011 they had curtains, and sofas that looked more like day beds. They also had a couple of bowling lanes which was interesting. The new look is great though and it has a cool quiet vibe to it , with clear lights. It wasn't terrible before or anything like that, but the changes that they made the club were great. The ship though has some minor visible signs of wear such as in the carpet, the bottom of the closet door in our stateroom, the vent in our bathroom ceiling of the stateroom, and scratches on the elevator. That's to be expected though, as this ship has been around for a while. Bermuda: Bermuda is beautiful and clean. I love how whenever I go there, I'm not hounded by a group of people screaming and hollering for me to ride in their taxi. I also love it how whenever I go into a store, I'm not being pestered to buy their souvenirs. There isn't any visible poverty or sketchy areas. It's safe and beautiful, and is my favorite cruise stop. I've been all over the Caribbean, and in my opinion, you just can't beat being in Bermuda for three days. My wife and I are already looking forward to going again. This was our third trip to Bermuda but there is so much of the island that we have yet to see. Embarkation/Disembarkation: Were smooth as usual Getting off the ship was the quickest and easiest disembarkation that I ever experienced. Even my brother in law who had never cruised on Norwegian was impressed. The lifejacket drill: Kudos to Norwegian for not having passengers have to grab their lifejacket, stand shoulder to shoulder on the overcrowded deck outside, do the lifeboat drill, then fight the crowds to return back to your stateroom. Norwegian has the right idea by having people meet in their respective muster stations without their lifejacket, have the crew demonstrate how to put on the lifejacket and work the various features, and then send the passengers off to enjoy the ship. Their lifejacket drills are always quick and easy. Activities: There was always something to do around the ship. The cruise director Luz and her staff were engaging and great. There was always an activity to participate in for anyone who was looking for something to do. The weather and sailing conditions: There were rough seas on the way down, and on the way back. There was even a waterspout that I spotted on the horizon during day two, but it was very far from the ship and not in the direction we were heading. It was pretty cool actually. On the second to the last day, we hit an Atlantic Ocean Storm, which was also neat to experience. I'm somewhat of a weather nut, being an Earth Science Major, so events such as this are exciting to me. Besides that though, the weather was great especially for embarkation from Boston. Bermuda was mostly cloudy with showers during the first two days, but the third and final day was sunny and beautiful, perfect for hitting the beach. Overall, this was a great vacation and there weren't any disappointments. Out of our group, I was the only one who sailed on the Gem before. Some of my family members are picky , but they had a great time too and enjoyed the cruise. It was great being able to take a cruise on my favorite ship to my favorite vacation destination. It was my first time sailing out of Boston and I enjoyed it. I have to say that I'm a big fan of sailing out of Boston on a Friday, and returning to Boston on a Friday, giving me Saturday and Sunday to relax and recover, and of course catch up on laundry! Read Less
5 Helpful Votes
Sail Date: August 2019
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it ... Read More
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it doesn't mean I feel this is a cruise I have to tolerate. I have been on NCL's larger ship, the Getaway, but do prefer a smaller ship. I will also say that the Boston to Bermuda cruise, regardless of what ship, has the best crew ever. There has been the Majesty, Crown, Dream, and Dawn (to name a few), that has cruised this Boston to Bermuda itinerary. I had never sailed on the Gem, it's Boston's new ship for this route, and I was quite excited to sail on a different ship. Like the Dawn, she is similar, but I feel, quite an upgrade. Having the Spinaker Lounge, The Great Outdoors, and 3 Champagne/Beer/Whiskey/Martini Bars (Dawn has one, which was always way over crowded), gave us the opportunity to enjoy a large space to listen to live music and get great service for drinks. The cigar/smoking room also kept the smoke contained to that room only. On the Dawn, it was a nightmare trying to sit in the lounge and not be constantly smelling the smoke that never stayed in the smoking room. I ate at both main dining rooms, the buffet, Cagney's, LeBistro, LaCuchina, O'Sheehan's, and Orchid. I didn't eat at the Great Outdoors or the grill by the pool. I chose neither because I don't care to eat where the food is kept outdoors in high humidity, heat, and near a pool with lots of people in bathing suits going in and out of hot tubs, outdoor bathrooms, etc. The food and menu is the same at both main dining rooms. Both have great service, but Grand Pacific is slower. Food was average to fantastic, depending on whether you ordered what was in season (like the salmon) or some of the specials. The usual, like roast chicken or meatloaf is more average. Having sailed many times, you get to know the menu quite well. LeBistro and LaCuchina had exceptional food and service. Cagney's, not so much. My fillet mignon was OK, but the sides were small and fair. Service was slow and it seemed hectic. Not bad, but I was a bit disappointed. I had high expectations because I had eaten at Cagney's on the Getaway and it was the most incredible meal I've ever had. O'Sheehan's was my least favorite. It's fast food, and more of a snack/late night hangout. The buffet had a large selection, and probably the most popular choice for families. I prefer being seated at a table in a dining room without the noise around me for dinner. Lunch is another story, and the convenience of being able to have a quick/easy lunch with far more variety than the main dining room (Grand Pacific) worked better for most days. About the crew: Always, always always....just incredible. No matter where I was or who was working anywhere on the ship. They are friendly, professional, hard-working, sociable, and extremely helpful. I felt spoiled and well cared for. I have always known the crew on every ship to be exceptional but this time, it was as though NCL has really worked hard at perfecting crew/passenger customer service. They seem to be much more professional on how to relate to issues and questions, even at the front desk. Can't say the same for the senior officers in white. They will do whatever they have to in order to pretend you are not walking by them. Zero eye contact. No "hello." It's something I've seen on all ships, unfortunately. About the entertainment: Yay!! For the first time in many years, I didn't have to see the same same same shows. Finally, the performances were all new. All the shows were absolutely wonderful with the exception of one, my least favorite, the guy who sang by impersonating other singers. His regular voice was OK but his impersonations, not so much. Bermuda: Always wonderful and beautiful. Major work (still) going on at the cruise dock. Having ships there constantly has certainly done it's job of wearing it out. Not as pretty at night time, and I've always thought the view with the lights to be quite memorable. Sadly, it just might be too much to have ships docked there all the time. I went to my favorite local place for lunch, The Pickled Onion, and fortunately, found it to be completely renovated. (It needed it.) Food was fantastic and as always, they have the most incredible bartenders. Pricey, like anywhere in Bermuda, so be prepared to spend about 60 bucks for lunch with one drink. Cabin: I had an inside (which I actually prefer because I like my room to be dark dark dark when I sleep.) I also find that with Bermuda's very high humidity, balcony rooms get wet from the moist humid air. Air conditioning can only circulate air from that room. I know, because I've had balcony rooms and found this to be so every time. This time, though, my room was at the very front of the ship. I mean the last room up front, on the 10th floor. I have been on cruises with very rough water many times. I have never gotten sea sick. I have never had to take sea sickness pills. We had one night, coming back from Bermuda, where we had some pretty rough waves. Not more than what I've experienced, and I got incredibly sick when I was in my cabin. I could absolutely feel much more motion being at the front of the ship. I got out as quick as I could, and went to atrium(center of ship), 2 floors below. Within an hour, I felt fine. Avoid at all costs getting a cabin at the front. The Boston to Bermuda cruise usually has at least one night of rough seas. The Atlantic in that area has always had that issue. Getting on the ship was far quicker than getting off, but considering the fact that over 2000 people take this cruise, and in a matter of 2 hours people are getting on and off, they do a great job of organizing this. Lots of people helping you navigate where to go. No problem with being short staffed and needing help. I have recommended this cruise to many others and will continue to do so. Mostly, it's the NCL crew I remember whenever I take this trip. The food, entertainment and cost has issues for many who cruise. I have found that I enjoy some of the above more than others and would certainly like some improvements, but that is true for anything in life. What I cannot hope for is a crew who could be better. They are the exception when it comes to looking back on your cruise and highlighting what you enjoyed most. They have always made me feel special, well cared for, and truly spoiled. I have loved every minute of my cruise:) Read Less
Sail Date: July 2019
This was our best cruise ever. We decided to allow NCL to handle our air and pre and post hotel for this cruise. They truly made this an all-inclusive vacation. We sailed out of Boston and spent a day before and a day after the cruise ... Read More
This was our best cruise ever. We decided to allow NCL to handle our air and pre and post hotel for this cruise. They truly made this an all-inclusive vacation. We sailed out of Boston and spent a day before and a day after the cruise there. We love sailing out of Boston, it is a much better embarkation than New York. NCL air sent us a list of what to expect for the all-inclusive cruise and they delivered exactly what they promised and more. They scheduled great flights both ways that were at appropriate times not too early for departure we arrived a 1:30 and the return flight was at 3:30 which gave us a leisurely morning in Boston. I did the math on the flights and we would have paid just under $800 for the tickets for which we paid $99 each. There seems to be some confusion online about how this works but if you can read and just trust that NCL is going to take care of you it all works fine. You won't get the flights until a few weeks before. But once you do, they are your flights and you have to get into the airlines website and choose a seat. You can then upgrade if you like, which we did. The airlines were Delta and American - one was direct, and one had one stop. Once purchased they are your tickets. It was a good experience on this cruise, but it didn't stop there. When we arrived in Boston, just as the info stated, an NCL representative met us at baggage. She was wonderful lady from Boston wearing an NCL bandana. She was there to meet only us. She loaded our bags on a cart and contacted the hotel van to pick us up. She waited with us until the Sheraton Airport van picked us and our luggage up. (about 15 minutes). While waiting she told us some things we could do while in Boston. It is nice arriving without having to figure out where to go next! Upon arriving at the hotel, we were literally greeted with a red carpet. We were immediately checked in and given access to the hotel. It was early. They gave us a gift bag with treats and water. The check in hostess provided us with info about the shuttle and how to get around. We were a little concerned at first as the Sheraton/Airport is outside of Boston, but there are some perks it is beside a shopping center which we found was a great place to pick up things for the cruise and really just shop if you like. There are several restaurants there as well and one in the hotel as well as a bar. They also provide free service to the subway/train to Boston. We checked in and took the shuttle to the train. It takes about $6 per person to go and return on the train. We went to the Aquarium stop from which there is a lot to see and do. We returned that evening and all we had to do is phone the hotel and they dispatched a van for us - about 15 minutes. They even verify the arrival by text just in case the driver cannot find you. They will also transport you to local restaurants as well. The breakfast at the Sheraton is good as well. Everything was included in our cruise price including tips. We were told at check in to be downstairs at about 11:30 for our transportation to the pier. Which at first concerned us as we usually like to board early. But we decided to just go with the flow. We checked out about 10:30 after breakfast and waited for the "ride" to the ship. While waiting we noticed a limo arrive and thought someone famous must be staying here. Surprise they transported us to the ship by limo. It was the best trip to port ever. A BMW limo with free Wi-Fi, snacks and water. We could’ve actually just driven around for a while. We were dropped off right at the door of the port and never touched a bag. (The tips were already included) For embarkation we processed through security in about 10 minutes and then the line at registration took about another 5 to get to the agent. After the presentation of all the docs and taking pictures the agent said you need to follow me. We followed him behind the priority boarding curtain and met our Concierge, Anoop. We were afforded priority boarding and given access to a concierge for the entire trip. We were in Cagney's eating a great lunch within an hour of arriving at the pier. This was the best embarkation ever! It really could not be better. We were finally on the ship and just had to do what NCL had planned for us all we had to do was get to the local airport on time. 5 stars!!!! This was our first time on the Gem. Though we have spent a lot of time on the Dawn over the past year as well as some of the bigger ships. The Gem is slightly bigger than the Dawn. There is a Great Outdoors much like the Sun and the Sky. The buffet seems to be a bit larger and is only on one side. We stayed in a balcony room 10128 which was a great choice, very near the stairs with easy access up and down. The cabin is slightly bigger than the Dawn, well at least a little more storage. It was clean and always kept that way by our steward. We only had to ask for Ice in the Ice bucket once, which was automatic after that. Dining on the Gem was GREAT!!! The breakfasts in Moderno each morning were really a highlight. We could’ve eaten lunch in Cagney’s each day but wow we were so stuffed! We dined in Le Bistro, Cagney’s, Moderno, The Grand Pacific and Magenta. They all were excellent. In fact, the Grand Pacific had the best wait staff on the whole cruise. This is the free restaurant. Magenta was a little too crowded but was okay, so if you hate crowds sail away the buffet is literally better. The one issue with dining was in La Cucina. It was nice looking facility however the experience was because they booked multiple large parties in too small of a space. It was raucous to say the least. We just skipped dessert and went to the bar. The concierge found us almost immediately and did admit that they knew it was too loud and they were working on it. My suggestion - don’t eat there!!!! Maybe then it could be really fixed! The buffet was good as well as the great outdoors. We did usually stop by the great outdoors before bed for a snack. The coolest dining experience on the Gem was the barbeque they prepared everyday on the pool deck. It was very safe and was awesome. I thought at first, we would never get anything to eat there but it was so fast there really was never a wait. This really was a unique experience. 5 stars!!!! And on the last day at sea they made the largest Black Forest Cake at sea. We found the Whisky Bar to the best, Zoran was a great bartender even when he had to explain to people that a Whisky Bar is not where you go to order a Margarita. He went next door an made them one. Bar service overall was 4 stars. A few times it seemed to be understaffed a little on the pool deck, but a good job. The entertainment on the ship was excellent as we have grown to expect from NCL. There was guitar Karaoke/tracks performer that we really did NOT care for. However, it seemed a lot of people liked tracks and pitchy, so they had something to go listen to. The biggest ISSUE on the whole cruise was in during the “White Hot” or “Glow Party” and yes, I know NCL is trying to rebrand it which is another issue. But, for some reason they had it inside and it was too packed and the allowed the youth to come after they had already had one especially for them. It was literally dangerous on the dance floor. Not sure who is responsible for this --- It was a beautiful night outside at the end of July leaving Bermuda. So, it was not a weather issue. THIS NEEDS TO BE TAKEN CARE OF! If they do this again, I will NEVER attend! I do not wish to get into a fight which almost happened as there was so much pushing around! I might mention there was also NO security present. Drinking and an overcrowded dance floor party is really a bad idea. My wife is small I had to shield her from the parents with kids hanging in the air and teenagers jumping into her. Bermuda is a great place to cruise it was 2 nights and three days in port. There is nothing near Bermuda so that is difficult to change. Bermuda is very safe compared to many other ports. The White-Hot Party Sunset Cruise offered by NCL was Superior. The same company did a cruise for snorkeling when we arrived. It is called Rising Son. We did another Sunset Cruise it was okay. It was cloudy and no I don’t blame the company on the weather. The ones from Rising Son are much better!!!! I got to drive the catamaran on the way back to the ship. We did book and off ship Food Tour in Hamilton for lunch. It was good, however too HOT! On the last day we took an NCL tour to Tobacco Bay. This was a great excursion. The snorkeling there is good especially if you have a wife that is not a strong swimmer. We went on a short historical tour and walked there from St. Georges. Probably a mile – though they will transport you if necessary. There was a lunch and we snorkeled for hours. There were so many fish right off the shore. Of course, the feeding of French fries probably contributed to this. I was caught in a true feeding frenzy once, but it was cool. We traveled back to Boston and we had the same treatment in reverse because we decided to stay a day later before going home. Boston is a great place to visit, lots to see and do for everyone. If you want a great local seafood experience check out Salty Girl. You will probably have to wait but it is worth it. We had limo back to hotel and a great time waiting to go home. This was a true all-inclusive cruise. I am not sure how it could really be much better. NCL free air and lodging the day before or after is a great deal and a wonderful experience. Just booked the next 3 with those included. Read Less
Sail Date: July 2019
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great ... Read More
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great entertainment, this is the way to travel! Norwegian put the "Pro" in professional, the ship was immaculate from morning to night, and you hardly noticed the work it took to keep it that way. Our stateroom was attended to at least twice daily, and our steward was a joy. The entire staff made us feel special! After our transatlantic, we will cruise around Japan on a Norwegian ship as soon as possible. I'm a retired career Merchant Marine; these ships ride smooth and are meticulously maintained. We feel safe aboard Norwegian. NCL is a top-notch company! So what are you waiting for? Put some money down on your dream vacation and leave the rest to Norwegian! Read Less
Sail Date: July 2019
Norwegian Gem is a beautiful ship. The itinerary was amazing. The crew exceeded our wants. Patrick or Kevin Street always made sure our mini suite was impeccable and took very good care of us. Nikola Vojovic, Gary Gatoula and Mer ... Read More
Norwegian Gem is a beautiful ship. The itinerary was amazing. The crew exceeded our wants. Patrick or Kevin Street always made sure our mini suite was impeccable and took very good care of us. Nikola Vojovic, Gary Gatoula and Mer Yaday are some of the bartenders throughout the ship but they stood out in our eyes with a great smile and excellent service I definitely go to them anytime I wanted a drink. Just make sure you give them a fist bump whenever they serve you, inside joke . Katherine Montro had the spray sanitizer bottle outside the buffet. She was always there asking how we’re doing and had good conversations with her. Made us feel part of a family. Washy washy, happy happy, clean clean. Reema Chettari and Marie Tenorio gave us a deep tissue couples massage that was totally exhilarating and made us feel like $1 million (we wanted to take them home wit us) Auinash Yaday at Carney’s steak house overheard a conversation about something we live at the Brazilian grill’s that we have at home for dessert and actually brought a couple slices of the roasted pineapple from the Grill next door and just made our meal that much more enjoyable. There are so many more noteworthy crew members that I can’t possibly go on without writing a book but everyone was appreciated and made our honeymoon incredible!!!! The only down side of the cruise was the food in the main dining rooms were lack luster. The service was excellent but it made me feel that ncl is trying to push you to the specialty dining with the lack of “wow” in the dining rooms. Read Less
Sail Date: July 2019
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the ... Read More
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the suite. We got to the pier at around 10:30 and were in the Haven/Suite waiting area by 10: 45. Anoop, our amazing concierge met us there and gave us our card keys and all the information we needed. We were escorted onto the ship at 11:15 and brought to Cagney's for our first lunch onboard. After lunch we decided to see if our room was ready even though they hadn't made any announcements about that yet. We were pleased that it was ready and waiting for us. We have had aft penthouse suites in the past which we have enjoyed but when we get suites on this class of ship, it will be forward facing from now on! The room is pretty much the same as the aft suite but the balcony is at least three or four times the size. There were two lounge chairs, two regular chairs and two small tables with plenty of room to walk around. We spent many hours on our balcony. While we were sailing, it was windy but if you sit on the loungers/chairs, it's really not bad at all. When we were docked, it was perfect! Our room stewardess was Helen and she was probably the best we have ever had! She took care of everything we needed and then some. She always had a smile and called us by name each time. She was so friendly and kind. We looked forward to seeing her in the hallway so we could chat. Our butler was Joaquin but we only saw him a couple of times. We didn't ask him to deliver any meals or anything like that but he brought our snacks every day. I was a little disappointed that we didn't get to know him better. We got all the perks - beverage package, dining package, excursion credit, and 250 minutes wifi. We are platinum so we also got two more specialty dinners. For dinners we ate at Cagney's twice, Teppanyaki, LeBistro, and LaCuccina. All meals were good but our tenderloin from LeBistro was the best steak we've ever eaten! I highly recommend LeBistro. Because we were in a suite, we got to have breakfast every morning in Moderno. It was quiet and the servers were very good. My husband's favorite breakfast there was steak (filet mignon) and eggs. My favorite was eggs benedict. Every morning while we were having breakfast, Anoop, our concierge stopped to see us and make sure we didn't need anything. Any questions we had, he answered for us and took care of a few minor issues with charges right away. The assistant maitre'd, I Made also visited us every morning. We enjoyed talking to him about his country and how things are run on the ship. He saw us when we were at LeBistro and came right over to us to say hi and make sure everything was ok. We had lunch at O'Sheehan's one day which was ok. We walked through the Garden Cafe a few times and saw they had a great variety of choices. The burgers there were pretty good! We didn't go to any of the shows because we've seen them all a few times. We spent a good amount of time at the Great Outdoors which is at the back of the Garden Cafe. It was a really nice place to sit and have a snack and a drink. There are tables in the shade and sun. They also have a buffet that has snacks, salads, fruit, sandwiches, and desserts. There is also a bar there with really good bartenders! We had priority disembarkation when we got to Bermuda. We met Anoop at Maltings along with the other people that had priority and he escorted us off the ship so we could skip the very long line of people waiting to get off. In Bermuda, we did the Rising Sun Catamaran Swim and Snorkel excursion. They met us right at the pier and we walked a short way to the catamaran. It was a three hour excursion that seemed more like a half hour. The crew were great. They were funny and entertaining telling us about Bermuda. They took us to a cove where we could swim, snorkel (with their equipment if we didn't have our own), paddle board, or kayak. The place we went this day had caves you could explore and there were a lot of fish to look at while snorkeling. They have Rum Swizzles that you can buy until the last hour when you are on the way back to the ship and they are free. They are the best Rum Swizzles too! We had a great time and I would go on this excursion every time we were in Bermuda! We also went to Horseshoe Bay. We took a mini-van in the parking lot between the two piers. It's $7 per person each way. They take you right to the entrance of Horseshoe Bay. When you are leaving (no set time), there will be another minivan there waiting or one will be there shortly. Horseshoe Bay is absolutely beautiful with its pink sand and little coves to walk to. The last day we were in Bermuda we walked around the Dockyard and did some souvenir shopping. It was pretty hot and very humid so we got back on the ship early. We were glad we did because we were able to get chairs right by the pool! That is something that in nine cruises, we have never been able to do. People "save" chairs by putting towels or other things on the chairs. Unfortunately, some of those people leave the towels there all day and only go to the pool for an hour or so. There are two pools, one adult only pool and one for everyone that has a lifeguard. There is also a big water slide that the kids love. For us, the wifi was only ok. We tried to FaceTime with our grandchildren twice and had issues both times. I checked my email and messages a few times and the server was very slow. It would take about a minute and a half for my emails to load. I also couldn't send any pictures to my sons or receive any from them. If I didn't get the free wifi, I wouldn't pay for it. Maybe it's better if you get the unlimited though. There were many people, especially teens on their devices all the time. We decided to get the Cruise Next deal where you pay for two Cruise Next certificates ($250 each) and get four. You can use two at a time on future cruises that are taken within four years. We tend to cruise once a year so that's a good deal for us. The only issue we had was at the shore excursion desk. My husband and I walked over to the desk and before we could say a word, the guy put up his hand and said, "Wait a minute, I need to do something" in a very nasty tone. We waited a couple of minutes and were finally able to ask our question. When he looked us up and saw we were platinum cruisers, his tone changed completely. It shouldn't matter what level you are at, everyone should be treated kindly. Overall, we had a wonderful time. I can't say enough about the crew and the service we received. I would highly recommend the Gem to Bermuda. Read Less
1 Helpful Vote
Sail Date: July 2019
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very ... Read More
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very pleasant, paying attention to details. I strongly recommend to try the Specialty restaurant. They are well worth the money and the entertainment (like the Tepaniaki). The stay in Bermuda was quite pleasant. Good weather, swimming with the dolphins was quite a blast. Beautiful beaches. I enjoyed the fact that we were not rushed everyday to visit a new port. It was like having your hotel in Bermuda for 2 and a half days. On the way back, a little bit of rough seas and thanks to the Captain, we made a little detour to avoid rougher seas. Disembarkation, well organised but it does take time to empty a cruise ship of 2000 plus passengers. Well done Norwegian. Read Less
3 Helpful Votes
Sail Date: July 2019
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good ... Read More
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good for me. I felt he was there with us! I asked my sister to go with me, so she was my new roommate! I enjoyed watching my grandchildren at the pool going down the slide, the shows were awesome, the newly wed game, deal of no deal, the restaurants very good! So many choices, the food excellent! I took my two granddaughters to the spa and had there hair braided! And we tried out the casino too! I can't say enough about the staff! our steward manuel was wonderful, taking care of our room, making cute towel animals and if you needed anything he would get it. Diana in the buffet very helpful, always offering to carry are food to the table. And you have the best cruise director in luz and assistant joey! I could go on and on! We also saw one of my granddaughters swim with the dolphins. Then my sister and i did a bus tour of the island of bermuda! I had flown there with my husband in the past. So all and all a great vacation i was relaxed. A much needed one. I would recommend a cruise to anyone! Read Less
2 Helpful Votes
Sail Date: July 2019
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire ... Read More
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire cruising process went smooth. The food and entertainment was great. There was always something to do on the ship if you wanted to keep busy. I did not travel with children. I traveled with my husband and another couple. The ship was easy to get around. The main dining rooms had great food and service. The staff made you feel very comfortable and wanted to make sure you were having a good experience. There were a wide range of options for meals. The buffet offered a variety of foods. It was not limited. Embarkation and disembarkation went smooth. I would definitely go on another Norwegian cruise. Read Less
Sail Date: June 2019
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 ... Read More
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 year couple at the Not So Newlywed Game. It was fun to do it with the love and support from our married children. From that moment on we were referred to The Campers by anyone who was at the show, we could not get on or off an elevator without a funny comment. It made the whole week fun. The food was delicious and there were plenty of choices, I was disappointed that escargot, filet mignon, and lobster tails were not offered. We had the creme brulee after one dinner but it was not offered again, it is one of our favorites and it was delicious. We enjoyed the selection at the Garden Cafe, it was always stocked with fresh food, clean and neat. The personnel were friendly, helpful and nice. We also went to the Grand Pacific on embarkation day but did not go back as our stateroom was forward and it was a long walk. We enjoyed our dinner at the Orchid Garden, the food was also very good. Our favorite's were mid ship at O'Sheehan's and Magenta. Less crowded, always friendly and the service was wonderful. O"Sheehan's was a relaxing place to hang out for the shows in the atrium or just sit by a window to watch the ocean go by. Or just sit on our balcony and relax. We had a really good time with our family on this cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one ... Read More
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one bed ‘bunk’ style. The kids loved having what was basically bunk beds on a cruise ship. The room was perfectly sized with adequate storage. More than I thought there would be. Tons of random cubbies and drawers. Seas were rough on our way to Bermuda, the kids thought it was super fun being in the ‘wave’ pool, as the water in the pool created huge waves. They had to close the pool a few times because of this. Even though my kids are great swimmers, I only let them swim while using the life vests, they thought these were very comfortable as well. If you want a chair on the pool deck then you’ll need to wake up very early to ‘claim’ yours. I went up at 10am and all of the chairs had towels clipped to them or bags on them, but nobody sitting in them. The food was fantastic. I only went to the restaurants where the food didn’t cost any extra though. The kids wanted the buffet every night but we got to most of the places and the food and menu offerings were fantastic everywhere. The service was better than excellent. Ankit, our waiter at the o’sheehans restaurant, learned (and remembered!) the kids names and interests. After learning that my daughter is very interested in art he even drew her some pictures on his note pad. Very cool giraffe, ankit! The kids loved the kids club. They kept asking to go to it even when I was like ‘but don’t you want to come swimming with me? Hot tub? Anything?’ Nope... kids club is where it’s at. I am already looking into booking another cruise! (On day 6 all three of us got a nastyyyyyyy cold. I’m still fighting it over a week later. I don’t know how that happened considering how often our hands are sanitized, but it happened) Read Less
2 Helpful Votes
Sail Date: June 2019
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They ... Read More
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They treated us very special for our anniversary. The maitre'd Deron and hostess Rhea were awesome. Cruise director Ferdie and his staff were great! We saw them everywhere. We were definitely entertained! Cruise Critic tips used: 2 cheap battery operated candles to light the room, used Downy wrinkle spray that we put on and smoothed out on our hanging clothes when we unpacked, big magnetic clips to hold hats/head scarves, different colored pens to choose what each of the "decision makers" used on one Daily Freestyle itinerary each day so we could see what things we wanted to do together, and what time to eat meals, where family might be. Each family can take a picture of it. But we did do some things on our own, including reading a book and crosstitch brought from home. Also, I brought sealed tea bags and water flavor powder packets, an empty reusable water bottle and a travel mug and every night we went to the buffet beverage station and filled up with what we wanted and brought back snacks. We also filled up the water bottles with water before going ashore. You have to finish the water before you get back on board. We brought 2 kitchen garbage bags for our dirty clothes. We did the laundry in a bag special, which was a pretty good deal but we didn't get it back until 2 and a half days later, our last night on board. If you go to the pool by yourself make sure you can put your key card in a waterproof pouch you can carry. I wanted to go down the slide but didn't have anyone to hold my card, I was willing to risk my towel and cheap shower shoes near a pool, but not my key card. It's always windy on sea days and at may be in Bermuda, if you have crazy hair, make sure you have a hat with a strap (you can buy good inexpensive hat straps on Amazon) or a head scarf. Hats, of course, were also great for the bright sunshine. Wear them while getting on board. You can call people on your room phone, you just need their room number, you can also leave messages. There are also many house phones in the public areas of the ship and at guest services. Much easier than running to their room and better to leave messages. The doors to the cabins have a louvered design, which was impossible to put a big magnetic message board onto, a smaller one could go on the side or the top but it could only be about 4"" wide or length if you put it at the top, the louvered design was in the middle. We ended up using ours to communicate with our room steward on the bathroom door. If you have asthma or breathing problems and can't take the seasick pills, buy the wrist bands before the cruise and bring a ginger product as the wrist bands sold out quickly on the sea day, which I guess, is often rocky. There were no ginger items for sale in the gift shops, but they did have green apples on the buffet. Bermuda was nice, on our second and full day at Bermuda, we took the free NCL ferry to St. George, a nice hour long ride, we got to see a lot of the Bermuda shoreline. At St. George, we watched a "public dunking" and ate at the White Horse Pub. We took a 2 hour public bus back to the Royal Naval Dockyard and got to see alot of Bermuda and its people for $4.50 each! The first and last day we spent near the ship on the Royal Naval Dockyard. There is quite a bit to do there and there's a free "trolley" that will take you around the dockyard. My goals for a future trip would be to have afternoon tea somewhere nice and to walk the Bermuda Railway Trail in the safe off-road trails and fancy walkways closer to (I believe a few miles from) St. George. We did get to see it from the public bus and probably could have gotten off, but we would have had to find out first how to get a ride back. We did have to wait in a line that looped around quite a bit for the 8-9am carry-off only luggage people at disembarkment. It wasn’t terrible but we did have to be extra patient. I think it took us about an hour. Maybe go at the end? Overall, we thoroughly enjoyed this midsized ship and would be happy to go again! Read Less
3 Helpful Votes
Sail Date: June 2019
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with ... Read More
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with us (we took the children's BR). Best choice we ever made for similar to the cost of 2 individual balcony staterooms. We have been in the Haven (on the Jade) once before and it was great then, even better now. In the Haven Courtyard there is a small pool, a hot tub with jets, a steam room, a rest room, a dining area (breakfast/lunch), climb the stairs to a private sun deck with those round lounge chairs you can never find empty on the other decks; it is a quiet and luxurious area that wasn't crowded. The room is just like any other 2 BR family suite. We had good weather sailing down to Bermuda and while in Bermuda. On the last day the fog rolled in (apparently a common occurrence in the upper Atlantic). I liked the fog but it did cut down on some peoples pool time as the air was cooler and it rained off and on. You can't fault NCL for the weather. We did not eat in the cafe, but did eat in both main dining rooms, O'Sheehan's, Teppanyaki, Cagney's, Moderno and on the pool deck where they cooked in big kettle BBQ's. I did not have a bad meal, the Virgin NCL cruiser ordered steak in the main DR and complained about the quality (tough with gristle) however that was the only complaint all week and IMHO the best steak on the ship is in Teppanyaki followed by Cagney's then Moderno, so if you want good steak go to one of those venues (we take the meal package perk over the beverage perk and pay for drinks along the way which is about what the tax/tips on the drink package works out to). Bermuda is beautiful. Take the free ferry to St. Georges. Explore and go to the nearby beaches, I was told they were beautiful (we paid $5 to go to snorkel beach in the Fun Park near the ship which was a good deal, you paid extra for chairs/umbrellas but it goes to the locals and is about the cost of the ferry/bus to other beaches [except St. George]). We took the bus from St. George to Hamilton which was easy, bought our bus ticket right next to the bus stop. It was a holiday (Hero Days) so shops were closed in Hamilton but we got to see the Parade which was fun. Took the ferry back to the ship which was also fun. We liked the overnights in Bermuda, even though we stayed on the ship. We ate one meal (lunch) off ship in St. George on the water, I think the name of the restaurant was The Wharf. Good food, near a boat fuel refilling area so we got to watch boats come in and out. Some diesel smell if a larger boat stayed close. Everyone was friendly, both on shore and off. Well, except for the lady during the show who was texting in front of us and got offended when told she was being rude. DON'T BE RUDE! The entertainment was plentiful, variety abounded onboard. We did not attend everything but enjoyed what we went to, both in the theater and around the ship. If you don't like something, take a walk and find something you do like. Enjoy your cruise! Read Less
2 Helpful Votes
Sail Date: May 2019
This was a cruise of first for us as it was our 1st Norwegian Cruise (platinum on Carnival), 1st Bermuda cruise, 1st time leaving out of a Northern port (Boston), 1st time in a suite (Opal Penthouse 2 bedroom family suite), and 1st time ... Read More
This was a cruise of first for us as it was our 1st Norwegian Cruise (platinum on Carnival), 1st Bermuda cruise, 1st time leaving out of a Northern port (Boston), 1st time in a suite (Opal Penthouse 2 bedroom family suite), and 1st time staying in a port overnight. I have to say this was an absolutely amazing trip. We spent time in Boston exploring the city including a trip to the Boston Tea Party Museum and a trip to Fenway. Boston is an interesting city, but it was still a little cold for us southerners and the roads were more chaotic than we are used to in the south. This is a cool port to leave from on a cruise ship, but much smaller than we are used to. We took a Lyft to the cruise port and it was very easy drop off just crowded down a congested street. Our luggage was taken and we were directed into a waiting area since it wasn’t time to go through security and get on the ship just yet. This was an outdoor space that’s covered where we waited in a long line to go in. Once inside everything was a breeze. We had a suite booked so we got through security and were directed to another line to get checked in. Everyone working at the port seemed brand new so we waited an extra 20mins trying to get checked in when the normal line would’ve been faster. It seemed as if only one person had a clue what was going on, but I’m sure it’s gotten better now as they have been in those positions for a few weeks. This didn’t bother us and we were quickly escorted into the suite waiting area with cookies, fruit, sandwiches, coffee, juices, and more. Our concierge greeted us and let us know what she could help us with and any plans we wanted to schedule. She also provided us with the daily so we knew all the activities once on board. From here we were them escorted onto the ship and into Carney’s for a suite guests exclusive lunch. It was very good and a great perk of having a suite. The steak and truffle fries with the brownie dessert was one of the best meals all trip. We left here to go to our cabin which was ready for us and absolutely amazing. The Gem itself isn’t a brand new fancy ship, but it has a lot to offer. It has quite a few dining areas complimentary and for an upcharge. We only tried Chaney’s and Moderno for upcharge. We ate a good bit of our meals in Magenta and a few in Grand Pacific. Coming from Carnival cruiseline, the whole freestyle dining was new to us and there were plenty of things we liked about it. We loved being able to book a dining time through the app and it could change each day. We loved having 2 different main dining rooms to choose from. We also really enjoyed the food. The few things we didn’t like were the staff seemed to be less involved and slightly more rude than we are used to in the dining areas because with freestyle dining we didn’t have the same staff each night. We know we could’ve asked for the same, but we didn’t find anyone serving us early on that we truly had a great experience with. This didn’t change from breakfast, lunch, or dinner we felt the same way at all meals. On our last 2 days we found a waiter for breakfast/lunch and a waitress for dinner that we wished we had found earlier on and could’ve asked for each time. I will say as far as suite dining goes those meals and staff were absolutely incredible. It was just in the main dining we didn’t get that same feel we are used to from our wait staff on carnival. Lastly, we didn’t like how even in the casual dining rooms hats were not allowed. It seems if you are going to have 2 different dining areas and one of which is more lenient this would be okay. We noticed a lot of frustration from people throughout the cruise because of this. Especially since this itinerary has us docked in the same spot for 3 days and people wanted to come and go as they please. Overall, the food was excellent, but some of the desserts could use some improvements. We were very fond of the pound cake French toast at breakfast and liked how breakfast rotated out some specials. As far as the main buffet, we didn’t eat here all that often, but the few things we had very delicious. I can’t compliment enough how the structure of the buffet lines being in sections instead of one huge line made such an incredible difference in lines. It was great to be able to just walk up to pizza, salad bar, or up to the main grill foods, or fruit, or dessert without waiting in a line to grab just a piece of bread. As far as activities go we loved that it had a rock wall, pool with water slide, a golf driving net, a library, multiple liquor and wine tastings and bars, the great outdoors outside deck, a chapel, and lots of amazing lounges. The shows and entertainment were pretty good. The ship itself seemed to not have a ton of activities, but there was still enough to do. It really lacked activities after 10pm. We hosted the cruise critic meet and greet so that was a blast getting to know the crew, cruise director, and fellow cruisers. Ferdie was a great cruise Director and kind guy. Our cabin was absolutely breathtaking. At the time of booking we are a family of 4 and to buy 2 ocean view rooms it was only a small price difference between that and a 2 bedroom family suite with balcony so we went with the family suite. This made our cruise and really impressed us with our opinion on Norwegian. Everything was top notch from the room, Butler, cabin steward, and concierge. What an experience it is to have an opportunity in a suite. This is something if you’re debating you should definitely go for. The shower has ocean views, the tub has ocean views, the balcony is large, the room has the main bedroom with full size bathroom, then a pull out couch and living room in a separate room with kitchen type area, then the front bedroom which has its own bathroom inside. Our butler brought us a water pitcher to keep in our fridge each day, ice, and daily afternoon snacks such as sandwiches, cookies, chocolate covered strawberries, fruit, cheese and crackers, and more. This trip was truly amazing and left us with a great vacation and lots of memories. As far as the destination, Bermuda is by far one of our favorite places we’ve ever been. It feels very safe and absolutely loved being on the island for 3 days. There’s no shortage of activities here and we are already planning to come back. We loved having the suite perk of 1st off the ship on the first day as it allowed us to get to Horseshoe bay before a lot of the crowds. We had a great time at the beach that whole day. We spent the next day at Crystal Caves, St. George, Admiralty Park, and in Hamilton. The last day rained, but that didn’t stop us from hanging out in the dockyard, going to Gibbs lighthouse, and spending some time at Bonefish. We enjoyed the entire island and would love to do a catamaran in our next trip there, more beach time, and play golf. Public transportation was a breeze for us and everything can be relatively inexpensive if well planned out. Don’t miss the chance to see Bermuda especially a chance with 3 days there. Read Less
1 Helpful Vote
Sail Date: May 2019
My daughter has taken this cruise twice before on the Dawn. There were 8 of us on this trip, myself, my husband, our 2 younger children, my oldest daughter, her boyfriend, my mother-in-law, and my daughters boyfriends mother. This was our ... Read More
My daughter has taken this cruise twice before on the Dawn. There were 8 of us on this trip, myself, my husband, our 2 younger children, my oldest daughter, her boyfriend, my mother-in-law, and my daughters boyfriends mother. This was our first cruise, as my husband and myself have never cruised before. The cruise director was excellent his name was Ferdie, the shows were great, we have a daughter that loves musicals so this was right up her alley. The dining experience was great, my husband and myself had 3 nights of specialty dining, we went to Cagney's, Moderna, and Le Bistro. The meals were plentiful and excellent. We went and explored the island on our own, which was also an excellent experience. We will definately be cruising again. The activities on board were also alot of fun, we were a group of 8 and 2 out of the eight of us were called up for Deal or No Deal, and 3 were pulled up on stage during 2 shows. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this 7nt Roundtrip to Bermuda because we had heard how wonderful Bermuda is. After going, we can see why this is a repeat port to visit for many of the people onboard the Norwegian Gem! Three days and 2 nights in port in Bermuda ... Read More
We chose this 7nt Roundtrip to Bermuda because we had heard how wonderful Bermuda is. After going, we can see why this is a repeat port to visit for many of the people onboard the Norwegian Gem! Three days and 2 nights in port in Bermuda gives you a more time to get to see your destination without exhausting yourselves. The people are friendly, the cities and beaches are clean and safe and maybe best of all, no pushy salespeople around every corner! Embarkation security was efficient and check in agent was fast and friendly but one of the directional staff was obnoxious! While we and four other guests were getting Spa info from the ship's staff, she was YELLING at us repeatedly to sit down. She would walk directly behind us saying I'm telling you to sit down! The Spa staff member apologized profusely. I wish I had asked to speak to the directional person's boss. Other directional staff were fine. We chose an obstructed view cabin to save money this time around. Still had a decent view over the lifeboat and the location was great. We were really close to O'Sheehan's where you can get a relaxed uncrowded breakfast served to you or get selfserve coffee in the morning. The shower was bigger than many other ships we've been on but be warned if you are tall, we met a gentleman who was 6'4" who could use the shower but had to use the public toilet because the toilets are sectioned off and the space between the seat and the walls made it impossible for him to sit down. Although our room attendant cleaned well, he missed our room the last 2 mornings when we were out for hours. The fact that he approached us on the first day to explain why a cabin might be missed should have been a sign! We have gotten used to exceptional service from our room attendants so this was disappointing. No additional gratuity for him! So many more great things on board though! Three great headline shows- a comedian, a piano playing/comedian/acrobat and a sexy circus dance show. We watched one of the production shows-Get Down Tonight with 70's music and really enjoyed it. Although some of the dancers were not as polished as others, the pace was great and the singing was good too! If your into country music, we heard Blazin' Boots was a great show. Movie Sketch Comedy Show put on by the Cruise Director's Staff is hilarious! Don't miss it! Great variety of music around the ship. Our favorite was Vibz Quartet, what a voice! The crowd interactive entertainer Justin Golan on the piano was really fun too. The Sea Shakers had great moves to go along with their singing! We had some really good meals, but quality was inconsistent. What you loved one day was not as good the next. Not a foodie cruise! Cagney's food was all delicious but boy that place was loud! Several times in dining we wondered if they were short of staff. The Java Café and Bar in the Arium had terrific high energy staff and great drinks- coffee and mixed drinks!(and beer!) We bought the Week long Thalassotherapy Spa Passes which I think are a great bargain! That pool will knock all the kinks out of your body! Only once did the staff let guests in the pool get too loud and rowdy, otherwise this is a great place to relax, nap or read a bit. I do think the check in staff needs to be more welcoming when checking in with the pass. My husband had one hot stone massage which he loved, but we wish they would stop doing the "consultation" at the end. We live driving distance to Western Caribbean cruises but when I take my granddaughter for her first cruise, I think I will bring her on this itinerary to Bermuda instead even though we'll have to fly. We did ship excursions this cruise but got lots of tips on how to get around on your own too. We did the train trolley tour when we arrived to get the lay of the land and got lots of great tips from the driver guide. All the beaches were beautiful. Some have calmer waters like the Clearwater Beach Triangle tour beaches, but even the beach walking distance from the pier, Snorkel Park Beach, is good! Those two seemed best for swimming and snorkeling and I would definitely take my granddaughter to those. We only spent a short time walking Horseshoe Bay beach. It is big and beautiful but the waves are big too! Jellyfish were there as well and we did not see any on the other beaches, so be careful! The walking tour to Tobacco Bay Beach was too strenuous for many of the guests who went and the beach seemed more a young adults, loud music sort of beach. It's small and the chair attendant was rude so I would not go back to that beach. Restaurants near the pier were great! We enjoyed the Frog and Onion Pub and Bone Fish Bar and Grill. Also tucked around back in the dock area is a Bermudian shop where everything is locally made. We will definitely go on another Bermuda cruise! Read Less
1 Helpful Vote
Sail Date: May 2019
Proximity to our home and the port made our decision. The staff were all very helpful,friendly and fun. The guitar player ,Leo Jostol, was awesome, incredible and very fun to watch and his guitar playing beyond good. The singing with the ... Read More
Proximity to our home and the port made our decision. The staff were all very helpful,friendly and fun. The guitar player ,Leo Jostol, was awesome, incredible and very fun to watch and his guitar playing beyond good. The singing with the cruise director on the last evening was very good as his voice was fabulous. Our new friends, the YUMMY,YUMMY for your TUMMY girls were most enjoyable and a lot of fun. Made meals fun. The food was plentiful and delicious. Most of the guests were great but many were very ignorant,especially in the fact that they repeatedly cut in front of people in mobility scooters. The entertainment was very enjoyable, just long enough and very professional.some of the music was way too loud for my old ears,but I just put my fingers in my ears. It was a great cruise. The free ferry to St. georges was most enjoyable and a very welcome ‘perk’. Thank you Norwegian for that treat. The staff were very kind and helpful to me and great help with going ashore in my mobility machine (scooter). I would take this cruise again. Read Less
1 Helpful Vote
Sail Date: May 2019
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion ... Read More
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion is that you skip the specialty dining rooms and the main dining rooms. The buffet on the 12th deck has by far, the best food, and selection on the ship. Entertainment was excellent, weather it be the main theater or one of the lounges.There were more than enough shore excursions to choose from, considering the size of Bermuda, which by the way is a beautiful and friendly island. I would definatly pick Norwegean when I cruise again. of course that depends if the ship is going to where I want to go, Then again, I would like to take the cruise out of Boston to Montreal Please excuse any spelling misteakes. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a ... Read More
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a bigger ship, but still plenty of room so you didn't feel crowded. The entertainment was great! The Sea Shakers and Vibe and Justin Golan, were amazing!! Everyone on board was super friendly and helpful. The dining was good, food was hot and there was always plenty too choose from. We had an inside cabin on deck 10 aft and it was very quiet. We did not do any shore excursions in Bermuda, we chose to go on our own and had a blast doing so!! The public transportation and mini buses right at the dock yard were great! We would definitely do it again and are even thinking about bringing our children this time!! We both had a great time and really enjoyed the ship. Read Less
2 Helpful Votes
Sail Date: April 2019
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with ... Read More
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with our waiter in the magenta dining room from the very first night. He was attentive and could anticipate our needs. Let's just say, we requested him for the rest of the cruise. There were plenty and a variety of things to do on board is game shows, tastings, art shows, theater shows, shopping, bingo. There was something for everyone. For someone that doesn't typically like live bands they were very entertaining and not too loud in smaller venues on the ship. I recommend the Vybz Quartet! They have an island vibe to their music which makes want to get up and dance. We did the Gosling's sunset rum cruise excursion, which was well worth every penny. The tasting part was obviously great but it was also very informative about history and cocktail pairings. Overall, this was an amazing first cruise and I can not wait to plan my next one. Read Less
Norwegian Gem Ratings
Category Editor Member
Cabins 5.0 4.1
Dining 4.0 3.7
Entertainment 5.0 3.9
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 4.0 4.1
Value For Money 5.0 3.8
Rates 4.0 3.8

Find a Norwegian Gem Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise