1 Helpful Vote
Sail Date: July 2019
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very ... Read More
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very pleasant, paying attention to details. I strongly recommend to try the Specialty restaurant. They are well worth the money and the entertainment (like the Tepaniaki). The stay in Bermuda was quite pleasant. Good weather, swimming with the dolphins was quite a blast. Beautiful beaches. I enjoyed the fact that we were not rushed everyday to visit a new port. It was like having your hotel in Bermuda for 2 and a half days. On the way back, a little bit of rough seas and thanks to the Captain, we made a little detour to avoid rougher seas. Disembarkation, well organised but it does take time to empty a cruise ship of 2000 plus passengers. Well done Norwegian. Read Less
2 Helpful Votes
Sail Date: July 2019
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 ... Read More
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 on shore excursions using buses and taxis in Bermuda which was very easy and saved 100's of dollars ! Very disappointed in this aspect of the cruise being it was way too much of a money grab by the company . Otherwise the cruise was fantastic. The service we received was 2nd to none ! The food is of high quality . The crew is very friendly and professional. On board activities are constant with something for everyone in the family to do .Reservations to certain restaurants are hard to come by if you don't book the first day ahead of time which I found a bit unnerving . The ship is very clean and taken care of constantly . The pools are rather small . The variety of foods available is exceptional . Bathrooms in cabin r a wee bit small but manageable .All in all.... myself and my family had a wonderful vacation and will certainly use Norwegian again. Read Less
Sail Date: July 2019
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for ... Read More
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for luxury try another ship! The entertainment was mediocre ,the cabin service was good but not stellar and the speciality dining experiences although good were costly ($39.00 per person). I felt like I was nickled and dimed for everything because every bill had a 20 percent gratuity added on to it ( even the bar ) and if you didn't opt for the expensive drink pkg you had quite a bill at cruise end. The deck was extremely overcrowded and the hot tubs were small and always full, Bostonians deserve better ...Norwegian Cruise Line needs to refurbish this ship !!! This was my 10th cruise and by far the worst. Read Less
2 Helpful Votes
Sail Date: July 2019
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL ... Read More
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL cruise. Being local, we absolutely LOVED the idea of getting dropped off at the ship and hopping right on to start our vacation. We decided to book the Owner's Suite with the large balcony, Hot Tub, King bed, large bathroom, Butler and Concierge service. The Hot Tub did not have a heater and it did not bubble,which caused us to sit and wait for it to be repaired on our first day. We usually book the more luxurious trips because we like the memorable experience it offers along with the pampering we do not receive on a day to day basis. Our summer Boston to Bermuda cruise left quite a bit to be desired and unfortunately, DID NOT meet our expectations. Given that we booked the Blue Diamond Suite on the Gem, our expectations were Extremely HIGH!! Day one of vacation came and embarkation on the ship as a Haven guest was as expected, we were greeted by the very professional MassPort personnel and shown to the Priority boarding area. There were some light refreshments and we met our concierge (Anoop) who was pleasant and provided an excellent vacation experience. He checked in with us at every dinner, helped to switch dinner reservations and provided ideas for a free day that we had in Bermuda. We do not consider ourselves High Maintenance guests and we appreciated Anoop's pleasant demeanor and his daily if not 2-3/day checking in with us to see if we needed anything. That being said, this is Actually the kind of thing one expects when you are spending the money to have the HAVEN experience, furthermore to be guests in the OWNERS Suite. One of the disappointing experiences was being told at dinner we had to pay for the $27 bottle of wine, champagne and cappuccino (it's espresso people) above and beyond what we ALREADY PAID. I understand it costs money to run a ship, overhead, etc, but we did not expect to be able to drink as much wine, champagne and coffee as we want when we went to the bar or in our room and not at dinner. It just doesn't make sense. Our Butler upon our arrival informed us that we are provided with 3 bottles of alcohol which included wine and liquor, and 1 complimentary bottle of champagne which of course makes sense. However, when after hours of sitting in the room waiting for the Hot Tub to be repaired (by very nice mechanics), I asked her if we can get more champagne while the sun is shining and it's 85 degrees and I'd like to start my vacation. There was no suggestion of the bottle being complimentary until I had suggested that some more champagne would alleviate the "inconvenience". I will say our Butler, Josephine, was pleasant, hard working and took good care of us, but if we needed anything we had to summon her. We certainly didn't feel like she was checking in on us and she did stock our fridge with 2 bottles of Prosecco the next day after considering my suggestion. Another rather disconcerting event happened near the end of our cruise in the Haven Courtyard. Apparently only cruisers who booked HAVEN Rooms are allowed in the Haven Courtyard. Given this was our first cruise, I was not aware of this because while hanging out in the Haven Courtyard two days prior, several of us who were staying in the Haven had a impromptu Pool party with buckets of Adult Beverages for everyone, good conversation, laughter etc, While socializing I realized that it was obvious several of my fellow passengers had brought their friends who were NOT HAVEN Guests up to the courtyard, I assumed that this was allowed and it seemed reasonable to me. All the guests at our impromptu pool party were great people, classy and we were all having a really good time. So, when I brought a friend who happened to be on the ship serendipitously, I of course thought it was fine. Hey, rules are rules, I totally understand. However, our concierge (Anoop) sent a younger HAVEN Staff member (Made, the Haven Courtyard Valet) to address this issue with me in front of my Guest and my wife, I was MORTIFIED. Listen, we've all been kicked out of bars or nightclubs when we're in our twenties for too much celebrating etc., but when you pay a pretty hefty sum of cash to stay in a premier room and are scolded and treated with such utter DISRESPECT over a misunderstanding I have a bit of an issue. Anoop, (The Concierge and the BOSS) should've take it upon himself to have a private conversation with me and clarify the rules, not send his subordinate over and embarrass me in front of my wife and friend. This small incident was the final straw in what we thought was going to be a 5-Star White Glove Service. In Summary, this was our fault, we lacked experience cruising and with NCL in particular. We had an EXCELLENT Vacation but We did NOT get the VALUE for the money we spent. The NCL Gem is obviously not a luxury based ship and trying to provide white glove 5 star service with their HAVEN option was not up to par. We would've been better off and less disappointed if we booked a much less expensive option for the experience we had. If NCL wants to provide high level white glove experiences to guests who are willing to pay then they need to stop nickel and diming their guests and offer more 'all inclusive' type packages with attention to detail if they are looking to garner a higher level clientele who are willing to pay. We would definitely go on another Boston to Bermuda NCL cruise, however, we will absolutely book a much more cost effective package. Booking the package we booked along with our disappointment is akin to going to Outback Steakhouse and believing you are going to get the same kind of Filet that one gets at Del Friscos or similar high end steakhouse that in short, is basically the experience we had. I love to have some Kukkaburrow wings while wearing jeans and a t-shirt but you will not catch me ordering a premium steak and at the very least having the expectation that it will be 5 star!! Read Less
2 Helpful Votes
Sail Date: July 2019
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire ... Read More
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire cruising process went smooth. The food and entertainment was great. There was always something to do on the ship if you wanted to keep busy. I did not travel with children. I traveled with my husband and another couple. The ship was easy to get around. The main dining rooms had great food and service. The staff made you feel very comfortable and wanted to make sure you were having a good experience. There were a wide range of options for meals. The buffet offered a variety of foods. It was not limited. Embarkation and disembarkation went smooth. I would definitely go on another Norwegian cruise. Read Less
3 Helpful Votes
Sail Date: July 2019
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good ... Read More
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good for me. I felt he was there with us! I asked my sister to go with me, so she was my new roommate! I enjoyed watching my grandchildren at the pool going down the slide, the shows were awesome, the newly wed game, deal of no deal, the restaurants very good! So many choices, the food excellent! I took my two granddaughters to the spa and had there hair braided! And we tried out the casino too! I can't say enough about the staff! our steward manuel was wonderful, taking care of our room, making cute towel animals and if you needed anything he would get it. Diana in the buffet very helpful, always offering to carry are food to the table. And you have the best cruise director in luz and assistant joey! I could go on and on! We also saw one of my granddaughters swim with the dolphins. Then my sister and i did a bus tour of the island of bermuda! I had flown there with my husband in the past. So all and all a great vacation i was relaxed. A much needed one. I would recommend a cruise to anyone! Read Less
1 Helpful Vote
Sail Date: July 2019
My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast. The buffet food was ... Read More
My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast. The buffet food was delicious, and they had a different theme every night (American, Caribbean, BBQ, Mexican, etc). There were burgers, pizza, and a few other staples each night for my one who didn't want the themed food. The Pacific dining room was mixed. We ate there one night and although my fiancee and I were happy with our meals, about half of my family members were not. The meals looked fine, so I believe it was more a matter of taste/not being overly impressed rather than any mistakes. Thwere was plenty of entertainment after 4pm, but before that we couldn't find much tp do besides music at the pool or drinking. There was a different live music/dancing show twice each evening, as well as a few comedy shows. All were fairly well done, but nothing most people would regret missing. There are also a few live musicians/bands that play every day for hours. We particularly enjoyed the piano player/comedian, Justin Golan. The glow party was marketed as a family friendly event, but was more it less a rage sans drugs. A lot of electronic, incredibly loud music in a fairly small space. I heard multiple guests complaining about being disappointed/misled. Embarking was smooth and painless, and disembarking was fine as well. It does take an hour or so, but the process is simple and the staff is very kind and efficient. Any issues were caused by confused guests and were handled as efficiently as possible. However, my room was right next to a crew space, and maintenance woke us up on three different nights letting their door close loudly and banging (maybe hammering something). The first time this went on for an hour around 1 am, stopped, and then continued again around 3 am. We called the desk and they told us they would make it stop, and then got a call the next day around noon to ask if the noise was still happening. When we told them no it stopped early morning they responded "thank you for the positive feedback!". The second instance it only happened for about 20 minutes so we didn't call. The third time it happened again around 2 am and after my fiancee called it stopped for a while and then continued. He called back and they told him "we checked and the crew wasn't making noise". He told them they were right now and to please tell them to stop, which finally worked. If it hadn't been for the noise issues we would definitely consider booking again. However the noise wasn't something we can overlook, as we lost quite a bit of sleep and the cruise line never compensated us or even gave us a proper apology. **Something to consider is that, while water is available at the buffet, dining area, and bars, the glasses are small. The only place we found to fill bottles (besides the bathroom sink, where there is a sign that says it is not drinking water) is the buffet, where they have a sign stating the statiom should not he used to fill bottles. Many people do not listen to this request, which isn't a big deal when it's not busy-though I believe part of the reason is hygiene. Some guests would fill multiple glasses of water to dump into their bottle. Other than that, you can buy fairly expensive bottles water. Not a huge issue, but definitely something to consider! Read Less
2 Helpful Votes
Sail Date: July 2019
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was ... Read More
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was delivered much faster than in 2017. That is where the improvements end. The ship itself has seen better days. Aside from the gaudy decor, upholstery, fixtures, carpeting were all worn and a bit dirty. Our bedspread had a few small stains on it. The pool towels were so old and worn that once you dry yourself off with them, you have a thick layer of lint stuck to your skin and clothing. It seemed like they were starting to disintegrate. Our balcony furniture looked like it was splattered with white paint. Regarding the service, every employee on the ship was quite busy. They seemed to be working hard to do what they could but still all service was pretty slow. My partner and I walked away from one of the bars because we had been standing there for quite some time without being served. Despite having reservations at the restaurants, it often took over a half hour to be seated. Once seated, it often took an hour to an hour and a half to receive our entrees. We could expect most meals to drag on for 3-4 hours from the time we arrived at our reserved time until the end of the meal. In the Italian restaurant, we waited close to 2 hours to receive our entrees. By the time it came, my salmon was hot, but very dry and tasted like it had been reheated. I only ate 2 bites. Luckily, the gnocchi (which we had been served an hour before the entree) was delicious, so I wasn't too hungry when the fish finally came out. The excursions were a mixed bag. It seemed like any excursion run by the Fantasea company was quite well done. The tour guides were attentive, organized, and had a good sense of humor. We did the Gosling Rum Cruise and the Wild West Kayak with them and were happy with both of those excursions. The Caves and Waves excursion though wasn't as good. Instead of traveling by boat, you take a small bus across the island. This is a long drive and they stop at Horseshoe beach, not so that you can visit, but to find out if anyone is getting motion sick. The cave visit ran smoothly, but the beach was atrocious. They drop you off at lunchtime at what they called a secluded beach. In fact, the only reason why it is secluded is because nobody else wants to be there. It's called Clearwater Beach. If you take a look at it on Google street view, you'll get a good idea of what this place is (note the sign that says no weapons allowed). It is very close to the airport, so the air traffic is constantly overhead, and being so close to a transportation center, I can't imagine that it could be a very pristine area. The restaurant and bar at the beach are a bit grimy. It looks as if they were built inside of an old skating oval, so everything is surrounded by concrete topped with barbed wire. The one good thing I will say is that even though the restaurant was a dive, the burgers were excellent. The beach itself is man made, not natural. So they have basically just dumped sand on top of rock. To get in the water, you have to walk over large pebbles and stones. My mother was with us and couldn't go in the water because the rocks hurt her feet, even with flip flops on. The water is nice and calm, so it may be ok for kids, but it is very shallow. Once you are out far enough for the water to reach waist height, you are contending with the seaweed and the wildlife living in it. On the upside, it does give you a chance to see a turtle. Again, check Google and look at the satellite images - the dark spots are the seaweed. But it's okay if you aren't having a good time there, because you only get a couple of hours before the bus comes back to take you to St. Georges which you only have a couple of hours to explore before the last ferry leaves to take you back to the Royal Navy Dockyard. Honestly, I expected Norwegian to do a better job vetting this excursion. The only reason why we do the cruise's excursions instead of finding things ourselves is the comfort of knowing the event has been vetted. Back to the ship issues though, there were a lot of thugs traveling on this vacation. There were theft issues and harassment issues. We were using white boards to communicate with our group and one morning we woke up to find someone had written threats and vulgar insults on them. The ship security didn't seem to be doing anything. We had an item stolen and heard others complaining about thefts too. We missed most of the evening entertainment because the meals took so long. However, the one act we couldn't seem to get away from was the piano player. This man had a voice like a high school kid trying out for the school play. He was also crude and vulgar. One example, his act included a song all about crude slang for women's bodies. He was in the champagne bar and the atrium. It was loud and obnoxious. At the end of it all, we did have a good time. After all, we were on a cruise to a beautiful location. However, I think next time we'll fly to Bermuda and skip this cruise. Read Less
5 Helpful Votes
Sail Date: July 2019
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last ... Read More
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room! Not the case on the Gem! We only saw our room steward in hall 3 times. Customer service rep Manuela de Olivera was incredibly rude and combative!! Good customer service is non existent! Never again! Our suite had some kind of bump out that took up additional space in our room. We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors! My son had a balcony room that Was more spacious ! When we asked the desk why it was considered a mini suite the rep became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before. Food was poor to mediocre Loved buffet on the Dawn. The Buffett on the Gem was tasteless and similar to school cafeteria type food. Rooms were not kept as clean, they took my dirty and damp towels and rehung them instead of fresh ones. Room AC never got cold. Staff not very friendly. Empty beer cans and trash on ground around pool , very rusty balcony, Played Deal or No Deal. It cost $25 and only one person goes up to play, It said you have to be 18 plus and the name they called has to be present to play. They called a mans name and he wasn’t there so his 2 kids both under 12 went up with aunt and played. One of the kids actually played as contestant. Biggest prize was $500 and only 1 person won. Lots of underage drinking and lots of teenagers in night clubs. Read Less
1 Helpful Vote
Sail Date: June 2019
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A ... Read More
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A simple request for bread was forgotten or ignored. Nearly 3 hours for dinner. During that time was able to get 1 drink. La Cucina was equally as bad. Pasta could have been rope, I’m still not sure. Far too many kids, many underage drinking. They had a few pool deck cookouts, they ran out of food by 12:30pm and then served raw vegetables before even cooking them. Spinnaker Lounge was great. Great Outdoors dining/buffet area is beautiful. Sailing was smooth. Staff was great. Food in main dining areas equally as good as specialty dining. Be careful shopping on board, prices on liquor and jewelry is better in the states. Do your homework. I won’t return to this ship. The Norwegian Dawn was far superior. Read Less
2 Helpful Votes
Sail Date: June 2019
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one ... Read More
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one bed ‘bunk’ style. The kids loved having what was basically bunk beds on a cruise ship. The room was perfectly sized with adequate storage. More than I thought there would be. Tons of random cubbies and drawers. Seas were rough on our way to Bermuda, the kids thought it was super fun being in the ‘wave’ pool, as the water in the pool created huge waves. They had to close the pool a few times because of this. Even though my kids are great swimmers, I only let them swim while using the life vests, they thought these were very comfortable as well. If you want a chair on the pool deck then you’ll need to wake up very early to ‘claim’ yours. I went up at 10am and all of the chairs had towels clipped to them or bags on them, but nobody sitting in them. The food was fantastic. I only went to the restaurants where the food didn’t cost any extra though. The kids wanted the buffet every night but we got to most of the places and the food and menu offerings were fantastic everywhere. The service was better than excellent. Ankit, our waiter at the o’sheehans restaurant, learned (and remembered!) the kids names and interests. After learning that my daughter is very interested in art he even drew her some pictures on his note pad. Very cool giraffe, ankit! The kids loved the kids club. They kept asking to go to it even when I was like ‘but don’t you want to come swimming with me? Hot tub? Anything?’ Nope... kids club is where it’s at. I am already looking into booking another cruise! (On day 6 all three of us got a nastyyyyyyy cold. I’m still fighting it over a week later. I don’t know how that happened considering how often our hands are sanitized, but it happened) Read Less
2 Helpful Votes
Sail Date: June 2019
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They ... Read More
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They treated us very special for our anniversary. The maitre'd Deron and hostess Rhea were awesome. Cruise director Ferdie and his staff were great! We saw them everywhere. We were definitely entertained! Cruise Critic tips used: 2 cheap battery operated candles to light the room, used Downy wrinkle spray that we put on and smoothed out on our hanging clothes when we unpacked, big magnetic clips to hold hats/head scarves, different colored pens to choose what each of the "decision makers" used on one Daily Freestyle itinerary each day so we could see what things we wanted to do together, and what time to eat meals, where family might be. Each family can take a picture of it. But we did do some things on our own, including reading a book and crosstitch brought from home. Also, I brought sealed tea bags and water flavor powder packets, an empty reusable water bottle and a travel mug and every night we went to the buffet beverage station and filled up with what we wanted and brought back snacks. We also filled up the water bottles with water before going ashore. You have to finish the water before you get back on board. We brought 2 kitchen garbage bags for our dirty clothes. We did the laundry in a bag special, which was a pretty good deal but we didn't get it back until 2 and a half days later, our last night on board. If you go to the pool by yourself make sure you can put your key card in a waterproof pouch you can carry. I wanted to go down the slide but didn't have anyone to hold my card, I was willing to risk my towel and cheap shower shoes near a pool, but not my key card. It's always windy on sea days and at may be in Bermuda, if you have crazy hair, make sure you have a hat with a strap (you can buy good inexpensive hat straps on Amazon) or a head scarf. Hats, of course, were also great for the bright sunshine. Wear them while getting on board. You can call people on your room phone, you just need their room number, you can also leave messages. There are also many house phones in the public areas of the ship and at guest services. Much easier than running to their room and better to leave messages. The doors to the cabins have a louvered design, which was impossible to put a big magnetic message board onto, a smaller one could go on the side or the top but it could only be about 4"" wide or length if you put it at the top, the louvered design was in the middle. We ended up using ours to communicate with our room steward on the bathroom door. If you have asthma or breathing problems and can't take the seasick pills, buy the wrist bands before the cruise and bring a ginger product as the wrist bands sold out quickly on the sea day, which I guess, is often rocky. There were no ginger items for sale in the gift shops, but they did have green apples on the buffet. Bermuda was nice, on our second and full day at Bermuda, we took the free NCL ferry to St. George, a nice hour long ride, we got to see a lot of the Bermuda shoreline. At St. George, we watched a "public dunking" and ate at the White Horse Pub. We took a 2 hour public bus back to the Royal Naval Dockyard and got to see alot of Bermuda and its people for $4.50 each! The first and last day we spent near the ship on the Royal Naval Dockyard. There is quite a bit to do there and there's a free "trolley" that will take you around the dockyard. My goals for a future trip would be to have afternoon tea somewhere nice and to walk the Bermuda Railway Trail in the safe off-road trails and fancy walkways closer to (I believe a few miles from) St. George. We did get to see it from the public bus and probably could have gotten off, but we would have had to find out first how to get a ride back. We did have to wait in a line that looped around quite a bit for the 8-9am carry-off only luggage people at disembarkment. It wasn’t terrible but we did have to be extra patient. I think it took us about an hour. Maybe go at the end? Overall, we thoroughly enjoyed this midsized ship and would be happy to go again! Read Less
Sail Date: June 2019
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 ... Read More
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 year couple at the Not So Newlywed Game. It was fun to do it with the love and support from our married children. From that moment on we were referred to The Campers by anyone who was at the show, we could not get on or off an elevator without a funny comment. It made the whole week fun. The food was delicious and there were plenty of choices, I was disappointed that escargot, filet mignon, and lobster tails were not offered. We had the creme brulee after one dinner but it was not offered again, it is one of our favorites and it was delicious. We enjoyed the selection at the Garden Cafe, it was always stocked with fresh food, clean and neat. The personnel were friendly, helpful and nice. We also went to the Grand Pacific on embarkation day but did not go back as our stateroom was forward and it was a long walk. We enjoyed our dinner at the Orchid Garden, the food was also very good. Our favorite's were mid ship at O'Sheehan's and Magenta. Less crowded, always friendly and the service was wonderful. O"Sheehan's was a relaxing place to hang out for the shows in the atrium or just sit by a window to watch the ocean go by. Or just sit on our balcony and relax. We had a really good time with our family on this cruise. Read Less
Sail Date: June 2019
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went ... Read More
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went very smoothly. comfortable rooms, great meals, great entertainment and lots for my granddaughters to do. They especially loved the Splash Academy on board!!! They kept asking to go there. The port in Bermuda has lots to see and do and transportation is everywhere. We ordered the premium drink package so we enjoyed many different types of drinks!!! The Stardust Theatre is beautiful and the shows there were wonderful!!!! The band that played by the pool was awesome and everyone was so into the music!!!! I think they should have played longer though! My daughter, daughter-in-law and I all went to the Spa and got massages!!! They had a great deal for a twilight massage!!! Read Less
2 Helpful Votes
Sail Date: June 2019
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large ... Read More
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large enough for family to hang out on. I would go again. Bermuda was a beautiful island. It was easy to get around. Staff was always very pleasant and helpful. Boston Port is easy to get around. Entertainment was great - performers were extremely talented Dining was incredible. Always something new to try if I wanted or comfort food if I wanted. We did our own shore excursion which was extremely easy to do. NCL offers a free ferry from pier in Bermuda to St George's. Easy to get a cab from there and and explore. Service was impeccable. Overall, we couldn't have asked for better service. We felt at home and welcomed at all times. Read Less
1 Helpful Vote
Sail Date: June 2019
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as ... Read More
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as always. Tobacco beach, churches, streets, shops, wench dunking, locals....We revisit there every time. I sometimes sit on the common and imagine the Majesty docked there. This past cruise, we went from St George to the Aquarium and Zoo and it gets better every time. From the Zoo/Aquarium we take the bus to Hamilton, do a bit of shopping and catch the ferry to the dockyard. Great way to spend the full day in beautiful Bermuda. Don't forget the dolphins, museums and mansion at the dockyard, and plenty of shopping. Just a few small suggestions for the cruise line.... A payoff printout should be embroidered into the Let-It-Ride table in the casino, I have seen it on other NCL ships. I think that there should be better rewards for Platinum members. Although times and limitations have come into effect, perhaps looking into a bridge tour for Platinum members and up. I did a bridge tour on the Majesty twice, I even got a pic of me sitting in the Captains chair with a captains hat on. We always tip the stateroom attendants extra at the end of the cruise, these employees are quite busy and deserve a little recognition for what they go thru. Same if we go to a specialty dining area (Moderno especially). Picture packages are a touch pricey. Enjoy!!!! Worth it!!!! Read Less
3 Helpful Votes
Sail Date: June 2019
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with ... Read More
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with us (we took the children's BR). Best choice we ever made for similar to the cost of 2 individual balcony staterooms. We have been in the Haven (on the Jade) once before and it was great then, even better now. In the Haven Courtyard there is a small pool, a hot tub with jets, a steam room, a rest room, a dining area (breakfast/lunch), climb the stairs to a private sun deck with those round lounge chairs you can never find empty on the other decks; it is a quiet and luxurious area that wasn't crowded. The room is just like any other 2 BR family suite. We had good weather sailing down to Bermuda and while in Bermuda. On the last day the fog rolled in (apparently a common occurrence in the upper Atlantic). I liked the fog but it did cut down on some peoples pool time as the air was cooler and it rained off and on. You can't fault NCL for the weather. We did not eat in the cafe, but did eat in both main dining rooms, O'Sheehan's, Teppanyaki, Cagney's, Moderno and on the pool deck where they cooked in big kettle BBQ's. I did not have a bad meal, the Virgin NCL cruiser ordered steak in the main DR and complained about the quality (tough with gristle) however that was the only complaint all week and IMHO the best steak on the ship is in Teppanyaki followed by Cagney's then Moderno, so if you want good steak go to one of those venues (we take the meal package perk over the beverage perk and pay for drinks along the way which is about what the tax/tips on the drink package works out to). Bermuda is beautiful. Take the free ferry to St. Georges. Explore and go to the nearby beaches, I was told they were beautiful (we paid $5 to go to snorkel beach in the Fun Park near the ship which was a good deal, you paid extra for chairs/umbrellas but it goes to the locals and is about the cost of the ferry/bus to other beaches [except St. George]). We took the bus from St. George to Hamilton which was easy, bought our bus ticket right next to the bus stop. It was a holiday (Hero Days) so shops were closed in Hamilton but we got to see the Parade which was fun. Took the ferry back to the ship which was also fun. We liked the overnights in Bermuda, even though we stayed on the ship. We ate one meal (lunch) off ship in St. George on the water, I think the name of the restaurant was The Wharf. Good food, near a boat fuel refilling area so we got to watch boats come in and out. Some diesel smell if a larger boat stayed close. Everyone was friendly, both on shore and off. Well, except for the lady during the show who was texting in front of us and got offended when told she was being rude. DON'T BE RUDE! The entertainment was plentiful, variety abounded onboard. We did not attend everything but enjoyed what we went to, both in the theater and around the ship. If you don't like something, take a walk and find something you do like. Enjoy your cruise! Read Less
1 Helpful Vote
Sail Date: June 2019
I've always wanted to travel to Bermuda, but hotels are pricey. This cruise gave us the opportunity to check out the island without making a commitment. Bermuda is a wonderful island with pristine pink sand beaches, western food and ... Read More
I've always wanted to travel to Bermuda, but hotels are pricey. This cruise gave us the opportunity to check out the island without making a commitment. Bermuda is a wonderful island with pristine pink sand beaches, western food and conveniences and everyone speaks English fluently. the island is exceptionally clean—a very nice contrast to the Caribbean islands. People are friendly and helpful. Sadly, we didn't get enough time to explore it in depth as we wasted half a day on the port tour which was a waste of time. We also did the full day island tour. This tour was a good idea for first-timers. Norwegian Gem is a beautiful ship.The staff are friendly and accommodating. Reynaud and Gavin were wonderful attentive servers in the Grand Pacific and Shirley was awesome at helping me manage my dietary issues. The French Bistro is probably the best kept secret on the ship and Stanislav does an amazing job of keeping this restaurant humming. We ordered the filet mignon and it was beyond superb. If you can't get into Cagney's, be sure to get a table here. Also kudos to the girls and bartenders in the Martini bar. Great friendly service and very prompt. I don't know how they keep so many orders straight. Our complaint was with the maintenance department. They were painting on Deck 13 and the fumes were coming down into our cabin, spoiling our ability to enjoy our beautiful room. We complained constantly throughout the week but nothing changed. They kept painting. I ended up with a very sore throat and sinus problems. One day the a/c was not working. This was repaired in a few hours. We were on Deck 11 under a dining area. At night the cleaners banged around waking us up. Again we complained. It helped a bit, but didn't stop completely. Our sleep was interrupted. This department gets a grade zero in their customer service. RE the casino: we don't appreciate smoking being allowed in the casino. I'm sensitive to cigarette smoke. In Canada we enjoy non-smoking casinos. This casino didn't make any money from me. In general most general areas are quite crowded, but good staff ratios made for expedient service. I looked for a pilates or yoga class, but didn't see one listed. Overall the cruise was wonderful. Read Less
4 Helpful Votes
Sail Date: June 2019
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets ... Read More
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets and were asked to hang and reuse bathroom towels. If we wanted water in our room we had to pay $5.59. Our room steward took 3 days before he finally met us. The announcment speaker was broken. Steele cabin doors slammed all hours of the day and night. The worst was the food. On the Gem it was horrible!!! Except the pool side bbq. The food tasted frozen and packaged then warmed up. Anything under a heat lamp was dried out. We ate fruit for days. Entertainment was boring. Stacks of Lounge chairs outside were ratchet strapped together but never put out for the number of passengers to use. Rock climbing wall was closed. Never again! Read Less
Sail Date: June 2019
Although my husband and I are not first time cruisers, this cruise was the first for us in a few ways: our first cruise with NCL, first time for both the Flynn Cruiseport in Boston and Bermuda and first time for me traveling with mobility ... Read More
Although my husband and I are not first time cruisers, this cruise was the first for us in a few ways: our first cruise with NCL, first time for both the Flynn Cruiseport in Boston and Bermuda and first time for me traveling with mobility issues. Overall we had an enjoyable cruise. The Gem is a lovely ship and Bermuda a wonderful destination. We had beautiful weather for the most part and calm seas. The stateroom services by our cabin steward, Christian Paz, butler, Joaquin Dumipig, and concierge, Anoop Bhanu were exceptional. The Boston Cruise Port was convenient for us as we could drive there. The traffic at the Port is heavy, but we managed to sort ourselves out and use the parking garage and shuttle to deal with the car. Embarkation and disembarkation were made easy for us as because as Haven cruisers we bypassed the general lines which did seem to be congested. We also had a private waiting area and were then escorted onboard to Cagney’s for lunch while we waited for our cabin to be ready - only one of the perks for Haven level passengers. Dining and drinking: Our promo package included 3 free specialty restaurants. We chose Moderno, Le Bistro and La Cucina. All three were superior to the MDRs. I loved the escargot at Le Bistro, but overall we found that La Cucina was our favorite. We found that the MDRs had problems with getting food to the table hot, or sometimes even warm. We gave up at our second night at Magenta when both the appetizers and entrees were cool to the touch. I will give credit to the manager for coming over to try to offer us something else, but it was too little too late. We also enjoyed having the promo Unlimited Beverages package. Entertainment: We saw three shows at the Stardust Theater: the Welcome Aboard Show, Swing and Duo Wings - Aerial Acrobatic Show. The production band was especially good. We didn’t attend musical offerings in other venues as we found them to be excessively loud. At one point we decided to have dinner at O’Sheehan’s, but turned around as the music in the Atrium was too loud, and the singer sounded like bad Karaoke. Turning up the volume for a dance party is welcomed, but not in venues where you would like to carry on a conversation. Spa: I used the spa to get my hair shampooed and blown dry and had a manicure. Yes, it’s pricier than at home, but not outrageous. There was some up-sell, but it wasn’t too pushy. Accessibility Issues: Onboard the ship: Public halls are plenty wide enough for walkers, wheelchairs and scooters, but, beware of the narrow stateroom corridors when housekeeping carts can block the way. The theatre has designated handicapped passenger rows, but getting to them sometimes required going up and down a relatively steep incline. Restaurants are accommodating with ‘parking’ areas for the equipment once you’re seated. Hint: to avoid stairs, The Grand Pacific dining room’s accessible entrance is to the right of the stairs to the main entrance. I did find a fully accessible washroom on Deck 13 where Cagney’s and Moderno are located, but didn’t need or look for others. Going Ashore: Those of us with mobility issues face challenges finding suitable excursions offered by NCL. I had reserved the wheel chair accessible full island mini-bus tour, but it was cancelled due to lack of participation. We ended up hiring a private taxi for a tour and we were glad that we did. Of note: there is a road behind St. Peters Church in St. George’s that has a back, semi-accessible entrance to the church. It is well worth the effort to visit this lovely church and walk through the cemetery. The assistance to get on and off the ship at the dock was wonderful. The ramp can get steep at the end when getting off of the ship and there was always a strong person to help slow my walker down. When returning from walking around the Dockyard I would request and wheelchair ‘push’ up the ramp. The dockyard is fairly flat, but the surfaces can be uneven. 
The tram that circles the Dockyard can accommodate walkers. The National Museum of Bermuda was only accessible for me on the lower level due to a fairly steep incline to get to the upper area. The exhibits on the lower level were interesting and watching the Dolphin Quest participants was fun, but I was disappointed that there wasn’t more accessibility support from the Museum. We loved this itinerary and there are so many things to see and do in Bermuda, more than one visit is a must do for us. Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much ... Read More
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much to go on this cruise compared to cruises in Miami where there bigger and newer.If this is your first cruise i guess you would enjoy it but being my 5th cruise the food was awful.The bathrooms were dirty the paper towels were overflowing in the trash. There was no soap to wash your hands in the bathrooms and you were lucky if you found a bathroom door that locked.Dirty dishes left all around the ship for days. No one ever picked them up! We got one towel animal the first night and that was it. My daughter always looked forward to them.FYI - For teenagers there really wasn't much to do very boring.I guess the ship had a plumbing issue because it smelled like sewage though out the whole ship.FYI if you pay for the medical insurance you still have to pay on the ship to see a Doctor.$150 just to look at you so its a waste of money for the insurance and the Doctor on this ship was very rude and i wouldn't be surprised if he wasn't a physician at all. Definitively wouldn"t ever go on this ship again!!.Well I think it's time to try Royal Caribbean. Read Less
Sail Date: May 2019
The first thing I noticed about this ship and continued to experience was the amazing staff. Everyone was so friendly and helpful. This was our first time with NCL. I found that the ship was not as easy to find my way around as some ... Read More
The first thing I noticed about this ship and continued to experience was the amazing staff. Everyone was so friendly and helpful. This was our first time with NCL. I found that the ship was not as easy to find my way around as some Royal Carribean ships. But otherwise the different options for eating, the pool area, and lounges added a lot of variety. My biggest complaint is the buffett. The food area was all in one area that got super crowded and seating was hard to find or you had to sit far away from the food. I was also disappointed in the food options at the buffett. For kids that do not go to the kids club there are very little options. There is no more than one baby group a day for 45 mins. There is a great kids pool. We were unable to enjoy any shows because of the kids but I heard they were great. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise as my husband does not like to fly and Boston is convenient to us. We enjoyed the cruise. The water was choppy the first night - it always seems that way when leaving Boston. The ship crew could not have been ... Read More
We chose this cruise as my husband does not like to fly and Boston is convenient to us. We enjoyed the cruise. The water was choppy the first night - it always seems that way when leaving Boston. The ship crew could not have been nicer. Anyone we encountered was helpful and had a smile. The entertainment was good and the atmosphere was very casual. We ate a lot at the Buffet and it was pretty good. The best meal for my husband was the Lamb Shanks - served in the dinging room - he said it was the best he ever had. While we didn't always like the main entrees offered, we always found something that we liked. We liked the Brazilian Restaurant - where they slice the meat off of skewers at your table. We paid the $20 so we each could text each other while on ship. I really like the NCL App and recommend it. you can instantly see your bill and track expenses as well as see what is happening on the ship. The texting worked great. Folks like to save deck chairs starting at 6am - I wondered if they had done it the evening before. But towels are monitored and moved after 1 hour if no one arrives. The gym was very nice and we also use the decks to walk laps (when not wet). We checked into the cruise at 10:30 and waited about 1/2 hour to board the ship. Disembarkation was easy. We had to wait in a line to get off but it moved quickly enough for the thousands of folks on board. Read Less
9 Helpful Votes
Sail Date: May 2019
This was our 24th cruise, and we went out of Boston to celebrate our anniversary and to avoid flying to Florida. We upgraded to a suite about 6 weeks before cruising and I would do that again just to take advantage of eating breakfast and ... Read More
This was our 24th cruise, and we went out of Boston to celebrate our anniversary and to avoid flying to Florida. We upgraded to a suite about 6 weeks before cruising and I would do that again just to take advantage of eating breakfast and lunch in their private dining rooms, Moderno and Cagney’s. Overall we had a nice cruise. EMBARKATION: Embarkation in Boston is always a problem. This is our 3rd trip from Boston to Bermuda. We arrived at about 12:45 and it took us about a half hour to get to the escalator, then through security and check in. Upstairs it was rather chaotic with one Port Authority woman, in particular that was yelling at the top of her lungs for people to “FORM ANOTHER LINE. HURRY UP, KEEP MOVING”. From there it was another 20 minutes before getting to an agent. All of this is not controlled by Norwegian, but the Port Authority. After that we were escorted by a butler to Cagney’s to enjoy lunch, although our room was ready, and it was nice to unwind after the boarding experience. THE SHIP: The ship is clean and there are many areas for passengers to enjoy. Don’t miss the Great Outdoors at the back of the ship on deck 12. It was probably my favorite spot. Never felt really crowded and it has a large bar, and a small buffet area for snacks (check the daily schedule). The ship can be challenging to navigate as not all elevators go to all floors. DINING: We were able, as suite guests, to have breakfast in Moderno and lunch at Cagney’s. Breakfast was always great; the waiters and waitresses very attentive and friendly. The hostess, Anima, was so sweet, always called us by name and inquired about what our plans might be for the day. The concierge, Anoop, was the best we have ever had on any cruise. He was at his desk in Moderno every morning, ready to help with anything we might need and was able to change our reservation one night with no problem. We got food a few times in the buffet area (actually got food there, and brought it out to the Great Oudoors and once into LaCucina – which is open to the public to use for seating at lunch). Most of the food on the ship was very good, and I don’t understand the complaints I have seen in reviews. LaCucina was a great restaurant and we enjoyed it thoroughly. Cagney’s was good too (try the lamb chops),but again, there was not enough staff and the waiters were actually running to try to take care of everyone, and it took away from the dining experience. LeBistro was very disappointing and we canceled a second night we had scheduled there. ENTERTAINMENT: We loved Guitar and Vocals with David Conley. Definitely look for him on the ship and go take in a good time. Do not miss him. The Sea Shakers were very good by the pool (more on the pool area later). There was also a group from Boston on the cruise, The Reminissants, and they were awesome. They will be playing at Hampton Beach this summer and we plan on seeing them there. The casino was OK, but the table games were a little steep for us. I love Let It Ride, but at $10 minimum, that comes to $20 a hand if you bet the bonus ad have a losing hand. It was a little smoky, as all casinos at sea are, but not as bad as many others we’ve been to. STAFF: I must say all the staff we encountered was friendly and helpful. Everyone was smiling and working very, very hard. There is definitely a shortage of help, especially in the lounge and dining areas. The casino had ONE bartender on a sea day, when it was packed. Although he was working as fast as humanly possible, he could not keep up. Same was true in Magnums, where waitresses were literally running to try to keep up. THE POOL AREA: As I mentioned, this was cruise #24, and I have NEVER seen so many chair hogs EVER… By 7:30 all lounge chairs were covered with towels, being reserved for large groups of people travelling together. We would see this as we were having breakfast in Moderno. Those towels stayed there all day, whether they were being used or not. I actually saw women headed to the beach in Bermuda, who had towels on the chairs and told their companions they would be back after the beach. There were families with young children who didn’t have a chance to enjoy the pool. No one from Norwegian ever attempted to remove those towels. Supposedly if no one used the chairs, after one hour, the towels are to be removed. This was outrageous and I would encourage anyone who sees this on future cruises to go to a staff member and point out those empty, towel draped chairs. Because I only want about an hour of full sun, I could sometimes find a lone chair, I didn’t make an issue of it. I should have. I sat in one such chair one day in the middle of about a dozen towel draped chairs with two people seated at the end. I sat and closed my eyes, and sure enough, a woman approached the couple and asked if they had “reserved” chairs. She was told yes, all of them in the row including the one “that lady” is sitting in. I turned and told them I wouldn’t be there long. This was only because I hadn’t yet put on my suit or sunscreen. This chair hogging is to be considered before booking a cruise with Norwegian if you love the sun and pool. DISEMBARKATION: A nightmare. We were supposed to have priority disembarkation at 8:30 with the concierge. That didn’t happen. No one pays attention to the time they are assigned to leave the ship. It’s a free for all. Once we collected our luggage, we went outside to get our ride home. Complete chaos. No parking area for taxis or limos waiting to pick up passengers. Police were screaming at taxis to keep moving. Boston is not really ready to handle large ships for cruising. This may be a lengthy review, but I am, after all “Fussy Lady” and wanted to give you as much info as possible. Read Less
Gem
3 Helpful Votes
Sail Date: May 2019
Back from the May 24, 2019 sailing of Gem to Bermuda. This was our 19th NCL cruise, and second time on the Gem. All prior reviews are posted on here. We had an obstructed window room on Deck 8 that had two oblong porthole windows. ... Read More
Back from the May 24, 2019 sailing of Gem to Bermuda. This was our 19th NCL cruise, and second time on the Gem. All prior reviews are posted on here. We had an obstructed window room on Deck 8 that had two oblong porthole windows. Love these rooms for their value and location. No complaints here and our steward, Fan, was terrific. Customer Service overall was subpar on this sailing which was very unusual for us. We found it particularly so given that CruiseNext told us that there were only about 25 platinum’s and above on board. We requested to dine with officers as part of our platinum plus benefit. The dinner was canceled due to “lack of participation”. This is absurd as nowhere does the fine print state this. If we were the only two who requested it, I still feel we should have been accommodated. We sent out laundry twice and the second time they send us someone else’s underwear and socks and a shirt went missing. All was corrected in the end, but no idea how this happened. It was a first for us. LeBistro was ATROCIOUS. The Escargot (normally the thing I look forward to most) had zero garlic or seasoning. I ordered lamb medium rare, comes out well done. My fiancé ordered his medium, also came out well done. Now this is the best (or worst) part. When we send it back, the Maître D comes out. We indicated that the meat was way over done. He then proceeds to ARGUE with my fiancé. Now I know that some people don’t know meat temps but we do and there is a HUGE difference between medium rare and well done. This guy was the first truly rude staffer we’ve ever met on an NCL ship. He should NOT be assigned to this job particularly in a specialty. To add to the insanity, it took close to 20 minutes for them to refire the lamb. There were literally only 5 other tables seated at this time. No excuse. A refire should never take that long. Moderno was just ok. Salad bar very limited and meats were all well done. LaCucina which is usually the worst restaurant on board was very good this time. Cagneys (ate here twice) was great both nights. No issues with the MDR or O’Sheehans. We rarely went to the buffet but it was ok when we did (we are just not buffet people). Bartenders were great. Gary in Spinnaker was fun as were the gents working the Magnum’s bar. We did always get good strong pours. Activities on board seemed somewhat limited compared to our other cruises. We mostly relaxed. Casino was not kind early in the week, by day 6 I was winning. I have seen this trend before so my new plan is to not start gambling until day 5 or 6. I will say a nice to have was the fact they showed the Stanley Cup playoff games which people loved. They also set up food – wings, dogs, nachos, etc. First one was in Spinnaker, second one in the Theater due to the demand. Shows were fantastic except for Swing! which wasn’t our scene (it was a 1940’s jazz thing). Blazin’ Boots and Get Down Tonight we’d seen before but were still enjoyable (hey, you do this many cruises you’re gonna get repeats). Dan Bennett, the acrobats and the comedian were all good. Bermuda was gorgeous as always. We rented twice from Somerset Bridge Watersports. First time was a Boston Whaler boat and the second time was a jet ski tour. Service pre-cruise right up through the end of the tours was fantastic. Tony Roache and his staff are excellent and I encourage anyone to make the short bus ride out there. Much better tours than the ones offered right at the dockyard. Found some secluded beaches and inlets frequented by locals so it was nice to avoid the crowds. Did some walking on the Rail Trail as well which I always enjoy. Read Less
Norwegian Gem Ratings
Category Editor Member
Cabins 5.0 4.1
Dining 4.0 3.7
Entertainment 5.0 3.9
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 4.0 4.1
Value For Money 5.0 3.8
Rates 4.0 3.8

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