3 Helpful Votes
Sail Date: August 2019
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it ... Read More
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it doesn't mean I feel this is a cruise I have to tolerate. I have been on NCL's larger ship, the Getaway, but do prefer a smaller ship. I will also say that the Boston to Bermuda cruise, regardless of what ship, has the best crew ever. There has been the Majesty, Crown, Dream, and Dawn (to name a few), that has cruised this Boston to Bermuda itinerary. I had never sailed on the Gem, it's Boston's new ship for this route, and I was quite excited to sail on a different ship. Like the Dawn, she is similar, but I feel, quite an upgrade. Having the Spinaker Lounge, The Great Outdoors, and 3 Champagne/Beer/Whiskey/Martini Bars (Dawn has one, which was always way over crowded), gave us the opportunity to enjoy a large space to listen to live music and get great service for drinks. The cigar/smoking room also kept the smoke contained to that room only. On the Dawn, it was a nightmare trying to sit in the lounge and not be constantly smelling the smoke that never stayed in the smoking room. I ate at both main dining rooms, the buffet, Cagney's, LeBistro, LaCuchina, O'Sheehan's, and Orchid. I didn't eat at the Great Outdoors or the grill by the pool. I chose neither because I don't care to eat where the food is kept outdoors in high humidity, heat, and near a pool with lots of people in bathing suits going in and out of hot tubs, outdoor bathrooms, etc. The food and menu is the same at both main dining rooms. Both have great service, but Grand Pacific is slower. Food was average to fantastic, depending on whether you ordered what was in season (like the salmon) or some of the specials. The usual, like roast chicken or meatloaf is more average. Having sailed many times, you get to know the menu quite well. LeBistro and LaCuchina had exceptional food and service. Cagney's, not so much. My fillet mignon was OK, but the sides were small and fair. Service was slow and it seemed hectic. Not bad, but I was a bit disappointed. I had high expectations because I had eaten at Cagney's on the Getaway and it was the most incredible meal I've ever had. O'Sheehan's was my least favorite. It's fast food, and more of a snack/late night hangout. The buffet had a large selection, and probably the most popular choice for families. I prefer being seated at a table in a dining room without the noise around me for dinner. Lunch is another story, and the convenience of being able to have a quick/easy lunch with far more variety than the main dining room (Grand Pacific) worked better for most days. About the crew: Always, always always....just incredible. No matter where I was or who was working anywhere on the ship. They are friendly, professional, hard-working, sociable, and extremely helpful. I felt spoiled and well cared for. I have always known the crew on every ship to be exceptional but this time, it was as though NCL has really worked hard at perfecting crew/passenger customer service. They seem to be much more professional on how to relate to issues and questions, even at the front desk. Can't say the same for the senior officers in white. They will do whatever they have to in order to pretend you are not walking by them. Zero eye contact. No "hello." It's something I've seen on all ships, unfortunately. About the entertainment: Yay!! For the first time in many years, I didn't have to see the same same same shows. Finally, the performances were all new. All the shows were absolutely wonderful with the exception of one, my least favorite, the guy who sang by impersonating other singers. His regular voice was OK but his impersonations, not so much. Bermuda: Always wonderful and beautiful. Major work (still) going on at the cruise dock. Having ships there constantly has certainly done it's job of wearing it out. Not as pretty at night time, and I've always thought the view with the lights to be quite memorable. Sadly, it just might be too much to have ships docked there all the time. I went to my favorite local place for lunch, The Pickled Onion, and fortunately, found it to be completely renovated. (It needed it.) Food was fantastic and as always, they have the most incredible bartenders. Pricey, like anywhere in Bermuda, so be prepared to spend about 60 bucks for lunch with one drink. Cabin: I had an inside (which I actually prefer because I like my room to be dark dark dark when I sleep.) I also find that with Bermuda's very high humidity, balcony rooms get wet from the moist humid air. Air conditioning can only circulate air from that room. I know, because I've had balcony rooms and found this to be so every time. This time, though, my room was at the very front of the ship. I mean the last room up front, on the 10th floor. I have been on cruises with very rough water many times. I have never gotten sea sick. I have never had to take sea sickness pills. We had one night, coming back from Bermuda, where we had some pretty rough waves. Not more than what I've experienced, and I got incredibly sick when I was in my cabin. I could absolutely feel much more motion being at the front of the ship. I got out as quick as I could, and went to atrium(center of ship), 2 floors below. Within an hour, I felt fine. Avoid at all costs getting a cabin at the front. The Boston to Bermuda cruise usually has at least one night of rough seas. The Atlantic in that area has always had that issue. Getting on the ship was far quicker than getting off, but considering the fact that over 2000 people take this cruise, and in a matter of 2 hours people are getting on and off, they do a great job of organizing this. Lots of people helping you navigate where to go. No problem with being short staffed and needing help. I have recommended this cruise to many others and will continue to do so. Mostly, it's the NCL crew I remember whenever I take this trip. The food, entertainment and cost has issues for many who cruise. I have found that I enjoy some of the above more than others and would certainly like some improvements, but that is true for anything in life. What I cannot hope for is a crew who could be better. They are the exception when it comes to looking back on your cruise and highlighting what you enjoyed most. They have always made me feel special, well cared for, and truly spoiled. I have loved every minute of my cruise:) Read Less
Sail Date: July 2019
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great ... Read More
Our 1st cruise and we are NCL cruisers for life! We have already booked our 2nd cruise, a transatlantic. We can't say enough about how smoothly this vacation went. From getting on board and fine dining, followed by great entertainment, this is the way to travel! Norwegian put the "Pro" in professional, the ship was immaculate from morning to night, and you hardly noticed the work it took to keep it that way. Our stateroom was attended to at least twice daily, and our steward was a joy. The entire staff made us feel special! After our transatlantic, we will cruise around Japan on a Norwegian ship as soon as possible. I'm a retired career Merchant Marine; these ships ride smooth and are meticulously maintained. We feel safe aboard Norwegian. NCL is a top-notch company! So what are you waiting for? Put some money down on your dream vacation and leave the rest to Norwegian! Read Less
Sail Date: July 2019
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the ... Read More
My husband and I love to cruise and decided to go on the Gem from Boston to Bermuda. I booked a balcony room but at the last minute saw there was a forward facing penthouse suite available so I called and changed the reservation to the suite. We got to the pier at around 10:30 and were in the Haven/Suite waiting area by 10: 45. Anoop, our amazing concierge met us there and gave us our card keys and all the information we needed. We were escorted onto the ship at 11:15 and brought to Cagney's for our first lunch onboard. After lunch we decided to see if our room was ready even though they hadn't made any announcements about that yet. We were pleased that it was ready and waiting for us. We have had aft penthouse suites in the past which we have enjoyed but when we get suites on this class of ship, it will be forward facing from now on! The room is pretty much the same as the aft suite but the balcony is at least three or four times the size. There were two lounge chairs, two regular chairs and two small tables with plenty of room to walk around. We spent many hours on our balcony. While we were sailing, it was windy but if you sit on the loungers/chairs, it's really not bad at all. When we were docked, it was perfect! Our room stewardess was Helen and she was probably the best we have ever had! She took care of everything we needed and then some. She always had a smile and called us by name each time. She was so friendly and kind. We looked forward to seeing her in the hallway so we could chat. Our butler was Joaquin but we only saw him a couple of times. We didn't ask him to deliver any meals or anything like that but he brought our snacks every day. I was a little disappointed that we didn't get to know him better. We got all the perks - beverage package, dining package, excursion credit, and 250 minutes wifi. We are platinum so we also got two more specialty dinners. For dinners we ate at Cagney's twice, Teppanyaki, LeBistro, and LaCuccina. All meals were good but our tenderloin from LeBistro was the best steak we've ever eaten! I highly recommend LeBistro. Because we were in a suite, we got to have breakfast every morning in Moderno. It was quiet and the servers were very good. My husband's favorite breakfast there was steak (filet mignon) and eggs. My favorite was eggs benedict. Every morning while we were having breakfast, Anoop, our concierge stopped to see us and make sure we didn't need anything. Any questions we had, he answered for us and took care of a few minor issues with charges right away. The assistant maitre'd, I Made also visited us every morning. We enjoyed talking to him about his country and how things are run on the ship. He saw us when we were at LeBistro and came right over to us to say hi and make sure everything was ok. We had lunch at O'Sheehan's one day which was ok. We walked through the Garden Cafe a few times and saw they had a great variety of choices. The burgers there were pretty good! We didn't go to any of the shows because we've seen them all a few times. We spent a good amount of time at the Great Outdoors which is at the back of the Garden Cafe. It was a really nice place to sit and have a snack and a drink. There are tables in the shade and sun. They also have a buffet that has snacks, salads, fruit, sandwiches, and desserts. There is also a bar there with really good bartenders! We had priority disembarkation when we got to Bermuda. We met Anoop at Maltings along with the other people that had priority and he escorted us off the ship so we could skip the very long line of people waiting to get off. In Bermuda, we did the Rising Sun Catamaran Swim and Snorkel excursion. They met us right at the pier and we walked a short way to the catamaran. It was a three hour excursion that seemed more like a half hour. The crew were great. They were funny and entertaining telling us about Bermuda. They took us to a cove where we could swim, snorkel (with their equipment if we didn't have our own), paddle board, or kayak. The place we went this day had caves you could explore and there were a lot of fish to look at while snorkeling. They have Rum Swizzles that you can buy until the last hour when you are on the way back to the ship and they are free. They are the best Rum Swizzles too! We had a great time and I would go on this excursion every time we were in Bermuda! We also went to Horseshoe Bay. We took a mini-van in the parking lot between the two piers. It's $7 per person each way. They take you right to the entrance of Horseshoe Bay. When you are leaving (no set time), there will be another minivan there waiting or one will be there shortly. Horseshoe Bay is absolutely beautiful with its pink sand and little coves to walk to. The last day we were in Bermuda we walked around the Dockyard and did some souvenir shopping. It was pretty hot and very humid so we got back on the ship early. We were glad we did because we were able to get chairs right by the pool! That is something that in nine cruises, we have never been able to do. People "save" chairs by putting towels or other things on the chairs. Unfortunately, some of those people leave the towels there all day and only go to the pool for an hour or so. There are two pools, one adult only pool and one for everyone that has a lifeguard. There is also a big water slide that the kids love. For us, the wifi was only ok. We tried to FaceTime with our grandchildren twice and had issues both times. I checked my email and messages a few times and the server was very slow. It would take about a minute and a half for my emails to load. I also couldn't send any pictures to my sons or receive any from them. If I didn't get the free wifi, I wouldn't pay for it. Maybe it's better if you get the unlimited though. There were many people, especially teens on their devices all the time. We decided to get the Cruise Next deal where you pay for two Cruise Next certificates ($250 each) and get four. You can use two at a time on future cruises that are taken within four years. We tend to cruise once a year so that's a good deal for us. The only issue we had was at the shore excursion desk. My husband and I walked over to the desk and before we could say a word, the guy put up his hand and said, "Wait a minute, I need to do something" in a very nasty tone. We waited a couple of minutes and were finally able to ask our question. When he looked us up and saw we were platinum cruisers, his tone changed completely. It shouldn't matter what level you are at, everyone should be treated kindly. Overall, we had a wonderful time. I can't say enough about the crew and the service we received. I would highly recommend the Gem to Bermuda. Read Less
Sail Date: July 2019
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on ... Read More
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on this "free cruise" to see how free it really was. It was basically me paying the taxes and port charges only, with an option to bid to upgrade from inner to ocean view and/or balcony. I had attempted to put in a bid for a balcony, but my bid wasn't accepted, and the sailing was full. (No complaints about the room quality I ended up receiving.) I wrote a very lengthy review of the Cabin below, so here I will list off the other items that I feel are important for people to know. Ship: It is well-maintained and clean. The decor was fine. It was on par with other cruise lines and I had no complaints about the level of quality with the ship itself. It had as nice of decor as Royal, Princess and Disney. No issues here. Cabin: See below for lengthy description and list of annoyances / lack of privacy. Dining: This was the most sub-par dining experience I have ever had while cruising. The food quality on the Gem was embarrassing. The only 2 photos I am attaching have to deal with the dining. First off, let me say, I found it hilarious how they listed meals as "complimentary" with many of the high end restaurants requiring a $39 charge per person along with a forced 20% gratuity. I can not comment on any of those, as I downright refused to pay extra for restaurants that I could experience at home. There is also no free room service on this cruise line, except for a very meager continental breakfast. If you wanted any other room service, there would be a $7.95 service "convenience" charge. Ridiculous. A can of soda from the refrigerator was $3.95. I bought one. I admit, after days of non-carbonation, I found myself desperate for a Sierra Mist... The only "free" 24x7 dining is the "Irish pub" O'Sheehans, which offered typical pub-like food. We went there once, and laughed at the godawful chicken wings they were serving. I would have swore the wings were made like 2-3 days previously, tossed with whatever sauce you ordered and re-heated. My son got the "Buffalo" wings and they were so red as if they were dyed, that they actually dyed his fingers bright red. There are 3 dining rooms, and only one, the Grand Pacific, is considered a "dress-up" which isn't even "dressing up" as it just doesn't allow shorts, as the others do. The first night was the best night, and after eating the first night, I had some high hopes for the meals, but they only went downhill. As this is a freestyle cruise line, which many people will hail as awesome, since you don't have to dress up, you don't have a set reserved dining time, etc... I personally found it made things LESS enjoyable. You didn't have the same guaranteed server, didn't build any rapport or closeness with dining staff... and while I am an introvert, I still enjoy feeling like I get to know my servers, and with this freestyle mode, I definitely didn't feel like that happened. I can tell you also that if you are not a person that is going to order from the bar, you can forget receiving "exceptional service" in regards to your choice of beverages and getting bread served, etc. My son and I had a difficult time getting any lemonade or iced tea. We were lucky to have our water glasses filled in any decent time. We were laughing because around the 4th night of dinner, when we were dining towards the end of the evening, we literally were given only brown bread and water (when on all other nights, we had a variety of bread choices of 2-3-4 types of bread offerings) - We didn't have any "chef's recommendations" and the staff seemed more rushed and understaffed, ready to get us in and out as fast as possible. We went to the "fancy dining room" just today for lunch. It had a nice view, overlooking the back of the ship. We were handed the menus, but had the typical hurried experience of taking our entire order, including dessert. The peanut butter cup cheesecake was overall a disgrace. They make the plating look nice, but then you bite into it and wonder how long it was in the freezer before it was quick thawed and served to us. It was not at all creamy and I was hard-pressed to find any peanut butter cup taste to it. Service: I am well aware that cruise ship employees come from fairly impoverished nations and are looking to make a better life for themselves, as well as providing for their family, but you can see their unhappiness through the forced smiles and furrowed brows. While the whole "washy-washy" sing-song of the woman spraying our hands every time we entered the buffet area soon became humorous and meme-like, reading in the daily guide that they don't recommend handshaking because it spreads illness... I was like, okay, enough of the dirty-tourist shaming. Not all of go to the bathroom to relieve ourselves without washing our hands afterwards. I get it, noro-virus is real.. But, again, it actually became insulting to me. WiFi: This is my biggest complaint, and one I plan on fighting with the cruise line itself to get my money back. I spent over $350 for my son and I to have unlimited WiFi on 1 device each for the week-long cruise. Now, this may seem like a ridiculous fee to many of you, but I back my choice up with we enjoy what we enjoy, and we enjoy having access to email, news, YouTube, games, etc. My first cruise was in 1996, and let me tell you, after using the "Internet Cafe" back in 1996, the speed we had for this WiFi was NO BETTER than it was back in 1996. Dial-up speed at its finest. I am well aware we are OUT IN THE MIDDLE OF THE OCEAN. I get that. I get that WiFi may be sporadic. We paid for the HIGHEST LEVEL QUALITY of WiFi and we could barely do anything we wanted to do. We would be disconnected in the middle of reading news or email, games would be reset, videos wouldn't load. I paid the amount of 5 MONTHS of Cable Internet for ONE WEEK of WiFi on a cruise line, and so I'm going to say again, I expect for the cost of FIVE MONTHS of cable internet, we should have a RELIABLE connection. Otherwise, cut the cost in half. Would I Go Again: I love to cruise. I have done quite a few cruises. Would I ever sail with Norwegian again? NO WAY. Too many kids running up and down the hallways un-escorted. Too many younger children WAILING. Now this is not something Norwegian itself can fix, or can they? I mean, I guess it's time for me to look at more adults-only cruises. Way too many people trying to do a bunch of nothing on the 4 days at sea. Being docked over night for 2 nights while in Bermuda was kind of a new experience for me, and those days/nights it did seem a lot less crowded as people were off doing excursions, but yeah, too many loud and sheep-like tourists not at all realizing how annoying they and their kids were being. Read Less
Sail Date: July 2019
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door ... Read More
What can i say more than a horrible vacation? The boat was overbooked..too many people everywhere..not one place next to the pool to reserve a chair, noisy boat with under age kids drinking and screaming..we had hate notes left on our door several times..gum on our door handle and the security officer told us that it wasnt their priority to see who might have done that and that camera footage was only made to check for the casino. the food is always the same thing in the buffet and changes slightly in the restaurants..activites and boring the staff was rude and didnt look like they wanted to be there..this is my first time on norwegian and i can promise you its my last!! dont go there if you want a peaceful vacation. i thought by seeing many reviews that this boat was going to be fun but the boat is very old and needs a major update in style. Read Less
1 Helpful Vote
Sail Date: July 2019
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very ... Read More
Everything on this cruise was oustanding, from the staffs, food, activities, shows. No complaints. The mini-suit with balcony is quite spacious for 3 or 4 (we were 3). For the restaurant, great choices in food, timings, waiters being very pleasant, paying attention to details. I strongly recommend to try the Specialty restaurant. They are well worth the money and the entertainment (like the Tepaniaki). The stay in Bermuda was quite pleasant. Good weather, swimming with the dolphins was quite a blast. Beautiful beaches. I enjoyed the fact that we were not rushed everyday to visit a new port. It was like having your hotel in Bermuda for 2 and a half days. On the way back, a little bit of rough seas and thanks to the Captain, we made a little detour to avoid rougher seas. Disembarkation, well organised but it does take time to empty a cruise ship of 2000 plus passengers. Well done Norwegian. Read Less
1 Helpful Vote
Sail Date: July 2019
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - ... Read More
Went to Bermuda on our Honeymoon so it seem a good idea to return with the whole family to mark our 50 years of marriage . Had a great time and all got to enjoy their interests - from fishing - sightseeing - shopping - swimming - snorkeling . The all included my 3 children their spouses and our 6 grandchildren. Everyone loved the on board entertainment and the grandchildren loved eating dinner at the buffet while the adults enjoyed the main dinning rooms. We all enjoyed lunch around the pool almost every day - the grilled food was very good and music made it more fun .The one problem was the stateroom bathrooms - which for some of us were close to unusable due to the incredible small size - and lack of hot water . Still all in all a great time !! Maybe we will come back for our 60th but on another ship ! Read Less
1 Helpful Vote
Sail Date: July 2019
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL ... Read More
My Wife and I are a dual income, no kids couple (aka DINKS) and we vacation frequently with the notion of work hard, play hard and have no problems paying for luxury experiences. We had heard great things about the Boston to Bermuda NCL cruise. Being local, we absolutely LOVED the idea of getting dropped off at the ship and hopping right on to start our vacation. We decided to book the Owner's Suite with the large balcony, Hot Tub, King bed, large bathroom, Butler and Concierge service. The Hot Tub did not have a heater and it did not bubble,which caused us to sit and wait for it to be repaired on our first day. We usually book the more luxurious trips because we like the memorable experience it offers along with the pampering we do not receive on a day to day basis. Our summer Boston to Bermuda cruise left quite a bit to be desired and unfortunately, DID NOT meet our expectations. Given that we booked the Blue Diamond Suite on the Gem, our expectations were Extremely HIGH!! Day one of vacation came and embarkation on the ship as a Haven guest was as expected, we were greeted by the very professional MassPort personnel and shown to the Priority boarding area. There were some light refreshments and we met our concierge (Anoop) who was pleasant and provided an excellent vacation experience. He checked in with us at every dinner, helped to switch dinner reservations and provided ideas for a free day that we had in Bermuda. We do not consider ourselves High Maintenance guests and we appreciated Anoop's pleasant demeanor and his daily if not 2-3/day checking in with us to see if we needed anything. That being said, this is Actually the kind of thing one expects when you are spending the money to have the HAVEN experience, furthermore to be guests in the OWNERS Suite. One of the disappointing experiences was being told at dinner we had to pay for the $27 bottle of wine, champagne and cappuccino (it's espresso people) above and beyond what we ALREADY PAID. I understand it costs money to run a ship, overhead, etc, but we did not expect to be able to drink as much wine, champagne and coffee as we want when we went to the bar or in our room and not at dinner. It just doesn't make sense. Our Butler upon our arrival informed us that we are provided with 3 bottles of alcohol which included wine and liquor, and 1 complimentary bottle of champagne which of course makes sense. However, when after hours of sitting in the room waiting for the Hot Tub to be repaired (by very nice mechanics), I asked her if we can get more champagne while the sun is shining and it's 85 degrees and I'd like to start my vacation. There was no suggestion of the bottle being complimentary until I had suggested that some more champagne would alleviate the "inconvenience". I will say our Butler, Josephine, was pleasant, hard working and took good care of us, but if we needed anything we had to summon her. We certainly didn't feel like she was checking in on us and she did stock our fridge with 2 bottles of Prosecco the next day after considering my suggestion. Another rather disconcerting event happened near the end of our cruise in the Haven Courtyard. Apparently only cruisers who booked HAVEN Rooms are allowed in the Haven Courtyard. Given this was our first cruise, I was not aware of this because while hanging out in the Haven Courtyard two days prior, several of us who were staying in the Haven had a impromptu Pool party with buckets of Adult Beverages for everyone, good conversation, laughter etc, While socializing I realized that it was obvious several of my fellow passengers had brought their friends who were NOT HAVEN Guests up to the courtyard, I assumed that this was allowed and it seemed reasonable to me. All the guests at our impromptu pool party were great people, classy and we were all having a really good time. So, when I brought a friend who happened to be on the ship serendipitously, I of course thought it was fine. Hey, rules are rules, I totally understand. However, our concierge (Anoop) sent a younger HAVEN Staff member (Made, the Haven Courtyard Valet) to address this issue with me in front of my Guest and my wife, I was MORTIFIED. Listen, we've all been kicked out of bars or nightclubs when we're in our twenties for too much celebrating etc., but when you pay a pretty hefty sum of cash to stay in a premier room and are scolded and treated with such utter DISRESPECT over a misunderstanding I have a bit of an issue. Anoop, (The Concierge and the BOSS) should've take it upon himself to have a private conversation with me and clarify the rules, not send his subordinate over and embarrass me in front of my wife and friend. This small incident was the final straw in what we thought was going to be a 5-Star White Glove Service. In Summary, this was our fault, we lacked experience cruising and with NCL in particular. We had an EXCELLENT Vacation but We did NOT get the VALUE for the money we spent. The NCL Gem is obviously not a luxury based ship and trying to provide white glove 5 star service with their HAVEN option was not up to par. We would've been better off and less disappointed if we booked a much less expensive option for the experience we had. If NCL wants to provide high level white glove experiences to guests who are willing to pay then they need to stop nickel and diming their guests and offer more 'all inclusive' type packages with attention to detail if they are looking to garner a higher level clientele who are willing to pay. We would definitely go on another Boston to Bermuda NCL cruise, however, we will absolutely book a much more cost effective package. Booking the package we booked along with our disappointment is akin to going to Outback Steakhouse and believing you are going to get the same kind of Filet that one gets at Del Friscos or similar high end steakhouse that in short, is basically the experience we had. I love to have some Kukkaburrow wings while wearing jeans and a t-shirt but you will not catch me ordering a premium steak and at the very least having the expectation that it will be 5 star!! Read Less
2 Helpful Votes
Sail Date: July 2019
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 ... Read More
Nirwegian offered $50 towards shore excursions daily. We found that Norwegian upped the prices so high on these excursions if you booked through them that the $50 wasn't even a factor and pretty worthless.I took my whole family of 5 on shore excursions using buses and taxis in Bermuda which was very easy and saved 100's of dollars ! Very disappointed in this aspect of the cruise being it was way too much of a money grab by the company . Otherwise the cruise was fantastic. The service we received was 2nd to none ! The food is of high quality . The crew is very friendly and professional. On board activities are constant with something for everyone in the family to do .Reservations to certain restaurants are hard to come by if you don't book the first day ahead of time which I found a bit unnerving . The ship is very clean and taken care of constantly . The pools are rather small . The variety of foods available is exceptional . Bathrooms in cabin r a wee bit small but manageable .All in all.... myself and my family had a wonderful vacation and will certainly use Norwegian again. Read Less
2 Helpful Votes
Sail Date: July 2019
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good ... Read More
Well my daughter and son booked the cruise months ago. My husband booked it for us a week before he passed away! My children & doctor thought it would be good for me to go and he would want me too! well everyone was right it was good for me. I felt he was there with us! I asked my sister to go with me, so she was my new roommate! I enjoyed watching my grandchildren at the pool going down the slide, the shows were awesome, the newly wed game, deal of no deal, the restaurants very good! So many choices, the food excellent! I took my two granddaughters to the spa and had there hair braided! And we tried out the casino too! I can't say enough about the staff! our steward manuel was wonderful, taking care of our room, making cute towel animals and if you needed anything he would get it. Diana in the buffet very helpful, always offering to carry are food to the table. And you have the best cruise director in luz and assistant joey! I could go on and on! We also saw one of my granddaughters swim with the dolphins. Then my sister and i did a bus tour of the island of bermuda! I had flown there with my husband in the past. So all and all a great vacation i was relaxed. A much needed one. I would recommend a cruise to anyone! Read Less
2 Helpful Votes
Sail Date: July 2019
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire ... Read More
I choose this cruise because I wanted to stay at the same port over night and I have never been to Bermuda. We departed from Boston. I had been to Boston so I did not have to need to explore the city before the cruise. The entire cruising process went smooth. The food and entertainment was great. There was always something to do on the ship if you wanted to keep busy. I did not travel with children. I traveled with my husband and another couple. The ship was easy to get around. The main dining rooms had great food and service. The staff made you feel very comfortable and wanted to make sure you were having a good experience. There were a wide range of options for meals. The buffet offered a variety of foods. It was not limited. Embarkation and disembarkation went smooth. I would definitely go on another Norwegian cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast. The buffet food was ... Read More
My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast. The buffet food was delicious, and they had a different theme every night (American, Caribbean, BBQ, Mexican, etc). There were burgers, pizza, and a few other staples each night for my one who didn't want the themed food. The Pacific dining room was mixed. We ate there one night and although my fiancee and I were happy with our meals, about half of my family members were not. The meals looked fine, so I believe it was more a matter of taste/not being overly impressed rather than any mistakes. Thwere was plenty of entertainment after 4pm, but before that we couldn't find much tp do besides music at the pool or drinking. There was a different live music/dancing show twice each evening, as well as a few comedy shows. All were fairly well done, but nothing most people would regret missing. There are also a few live musicians/bands that play every day for hours. We particularly enjoyed the piano player/comedian, Justin Golan. The glow party was marketed as a family friendly event, but was more it less a rage sans drugs. A lot of electronic, incredibly loud music in a fairly small space. I heard multiple guests complaining about being disappointed/misled. Embarking was smooth and painless, and disembarking was fine as well. It does take an hour or so, but the process is simple and the staff is very kind and efficient. Any issues were caused by confused guests and were handled as efficiently as possible. However, my room was right next to a crew space, and maintenance woke us up on three different nights letting their door close loudly and banging (maybe hammering something). The first time this went on for an hour around 1 am, stopped, and then continued again around 3 am. We called the desk and they told us they would make it stop, and then got a call the next day around noon to ask if the noise was still happening. When we told them no it stopped early morning they responded "thank you for the positive feedback!". The second instance it only happened for about 20 minutes so we didn't call. The third time it happened again around 2 am and after my fiancee called it stopped for a while and then continued. He called back and they told him "we checked and the crew wasn't making noise". He told them they were right now and to please tell them to stop, which finally worked. If it hadn't been for the noise issues we would definitely consider booking again. However the noise wasn't something we can overlook, as we lost quite a bit of sleep and the cruise line never compensated us or even gave us a proper apology. **Something to consider is that, while water is available at the buffet, dining area, and bars, the glasses are small. The only place we found to fill bottles (besides the bathroom sink, where there is a sign that says it is not drinking water) is the buffet, where they have a sign stating the statiom should not he used to fill bottles. Many people do not listen to this request, which isn't a big deal when it's not busy-though I believe part of the reason is hygiene. Some guests would fill multiple glasses of water to dump into their bottle. Other than that, you can buy fairly expensive bottles water. Not a huge issue, but definitely something to consider! Read Less
2 Helpful Votes
Sail Date: July 2019
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was ... Read More
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was delivered much faster than in 2017. That is where the improvements end. The ship itself has seen better days. Aside from the gaudy decor, upholstery, fixtures, carpeting were all worn and a bit dirty. Our bedspread had a few small stains on it. The pool towels were so old and worn that once you dry yourself off with them, you have a thick layer of lint stuck to your skin and clothing. It seemed like they were starting to disintegrate. Our balcony furniture looked like it was splattered with white paint. Regarding the service, every employee on the ship was quite busy. They seemed to be working hard to do what they could but still all service was pretty slow. My partner and I walked away from one of the bars because we had been standing there for quite some time without being served. Despite having reservations at the restaurants, it often took over a half hour to be seated. Once seated, it often took an hour to an hour and a half to receive our entrees. We could expect most meals to drag on for 3-4 hours from the time we arrived at our reserved time until the end of the meal. In the Italian restaurant, we waited close to 2 hours to receive our entrees. By the time it came, my salmon was hot, but very dry and tasted like it had been reheated. I only ate 2 bites. Luckily, the gnocchi (which we had been served an hour before the entree) was delicious, so I wasn't too hungry when the fish finally came out. The excursions were a mixed bag. It seemed like any excursion run by the Fantasea company was quite well done. The tour guides were attentive, organized, and had a good sense of humor. We did the Gosling Rum Cruise and the Wild West Kayak with them and were happy with both of those excursions. The Caves and Waves excursion though wasn't as good. Instead of traveling by boat, you take a small bus across the island. This is a long drive and they stop at Horseshoe beach, not so that you can visit, but to find out if anyone is getting motion sick. The cave visit ran smoothly, but the beach was atrocious. They drop you off at lunchtime at what they called a secluded beach. In fact, the only reason why it is secluded is because nobody else wants to be there. It's called Clearwater Beach. If you take a look at it on Google street view, you'll get a good idea of what this place is (note the sign that says no weapons allowed). It is very close to the airport, so the air traffic is constantly overhead, and being so close to a transportation center, I can't imagine that it could be a very pristine area. The restaurant and bar at the beach are a bit grimy. It looks as if they were built inside of an old skating oval, so everything is surrounded by concrete topped with barbed wire. The one good thing I will say is that even though the restaurant was a dive, the burgers were excellent. The beach itself is man made, not natural. So they have basically just dumped sand on top of rock. To get in the water, you have to walk over large pebbles and stones. My mother was with us and couldn't go in the water because the rocks hurt her feet, even with flip flops on. The water is nice and calm, so it may be ok for kids, but it is very shallow. Once you are out far enough for the water to reach waist height, you are contending with the seaweed and the wildlife living in it. On the upside, it does give you a chance to see a turtle. Again, check Google and look at the satellite images - the dark spots are the seaweed. But it's okay if you aren't having a good time there, because you only get a couple of hours before the bus comes back to take you to St. Georges which you only have a couple of hours to explore before the last ferry leaves to take you back to the Royal Navy Dockyard. Honestly, I expected Norwegian to do a better job vetting this excursion. The only reason why we do the cruise's excursions instead of finding things ourselves is the comfort of knowing the event has been vetted. Back to the ship issues though, there were a lot of thugs traveling on this vacation. There were theft issues and harassment issues. We were using white boards to communicate with our group and one morning we woke up to find someone had written threats and vulgar insults on them. The ship security didn't seem to be doing anything. We had an item stolen and heard others complaining about thefts too. We missed most of the evening entertainment because the meals took so long. However, the one act we couldn't seem to get away from was the piano player. This man had a voice like a high school kid trying out for the school play. He was also crude and vulgar. One example, his act included a song all about crude slang for women's bodies. He was in the champagne bar and the atrium. It was loud and obnoxious. At the end of it all, we did have a good time. After all, we were on a cruise to a beautiful location. However, I think next time we'll fly to Bermuda and skip this cruise. Read Less
5 Helpful Votes
Sail Date: July 2019
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last ... Read More
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room! Not the case on the Gem! We only saw our room steward in hall 3 times. Customer service rep Manuela de Olivera was incredibly rude and combative!! Good customer service is non existent! Never again! Our suite had some kind of bump out that took up additional space in our room. We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors! My son had a balcony room that Was more spacious ! When we asked the desk why it was considered a mini suite the rep became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before. Food was poor to mediocre Loved buffet on the Dawn. The Buffett on the Gem was tasteless and similar to school cafeteria type food. Rooms were not kept as clean, they took my dirty and damp towels and rehung them instead of fresh ones. Room AC never got cold. Staff not very friendly. Empty beer cans and trash on ground around pool , very rusty balcony, Played Deal or No Deal. It cost $25 and only one person goes up to play, It said you have to be 18 plus and the name they called has to be present to play. They called a mans name and he wasn’t there so his 2 kids both under 12 went up with aunt and played. One of the kids actually played as contestant. Biggest prize was $500 and only 1 person won. Lots of underage drinking and lots of teenagers in night clubs. Read Less
1 Helpful Vote
Sail Date: June 2019
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A ... Read More
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A simple request for bread was forgotten or ignored. Nearly 3 hours for dinner. During that time was able to get 1 drink. La Cucina was equally as bad. Pasta could have been rope, I’m still not sure. Far too many kids, many underage drinking. They had a few pool deck cookouts, they ran out of food by 12:30pm and then served raw vegetables before even cooking them. Spinnaker Lounge was great. Great Outdoors dining/buffet area is beautiful. Sailing was smooth. Staff was great. Food in main dining areas equally as good as specialty dining. Be careful shopping on board, prices on liquor and jewelry is better in the states. Do your homework. I won’t return to this ship. The Norwegian Dawn was far superior. Read Less
Sail Date: June 2019
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 ... Read More
It was for our Son & Daughter-In-Laws 30th Anniversary. We went with them and our Daughter and Son-In-Law, so there were 6 of us to celebrate. Our cruise started out with our Daughter-In-Law volunteering us for the married over 50 year couple at the Not So Newlywed Game. It was fun to do it with the love and support from our married children. From that moment on we were referred to The Campers by anyone who was at the show, we could not get on or off an elevator without a funny comment. It made the whole week fun. The food was delicious and there were plenty of choices, I was disappointed that escargot, filet mignon, and lobster tails were not offered. We had the creme brulee after one dinner but it was not offered again, it is one of our favorites and it was delicious. We enjoyed the selection at the Garden Cafe, it was always stocked with fresh food, clean and neat. The personnel were friendly, helpful and nice. We also went to the Grand Pacific on embarkation day but did not go back as our stateroom was forward and it was a long walk. We enjoyed our dinner at the Orchid Garden, the food was also very good. Our favorite's were mid ship at O'Sheehan's and Magenta. Less crowded, always friendly and the service was wonderful. O"Sheehan's was a relaxing place to hang out for the shows in the atrium or just sit by a window to watch the ocean go by. Or just sit on our balcony and relax. We had a really good time with our family on this cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one ... Read More
This was a 7 night cruise from Boston to Bermuda. I booked this last minute and it was just me (30’s female) and my two children (8 and 10) We had a large window in the room, and had the room organized with two beds separated and one bed ‘bunk’ style. The kids loved having what was basically bunk beds on a cruise ship. The room was perfectly sized with adequate storage. More than I thought there would be. Tons of random cubbies and drawers. Seas were rough on our way to Bermuda, the kids thought it was super fun being in the ‘wave’ pool, as the water in the pool created huge waves. They had to close the pool a few times because of this. Even though my kids are great swimmers, I only let them swim while using the life vests, they thought these were very comfortable as well. If you want a chair on the pool deck then you’ll need to wake up very early to ‘claim’ yours. I went up at 10am and all of the chairs had towels clipped to them or bags on them, but nobody sitting in them. The food was fantastic. I only went to the restaurants where the food didn’t cost any extra though. The kids wanted the buffet every night but we got to most of the places and the food and menu offerings were fantastic everywhere. The service was better than excellent. Ankit, our waiter at the o’sheehans restaurant, learned (and remembered!) the kids names and interests. After learning that my daughter is very interested in art he even drew her some pictures on his note pad. Very cool giraffe, ankit! The kids loved the kids club. They kept asking to go to it even when I was like ‘but don’t you want to come swimming with me? Hot tub? Anything?’ Nope... kids club is where it’s at. I am already looking into booking another cruise! (On day 6 all three of us got a nastyyyyyyy cold. I’m still fighting it over a week later. I don’t know how that happened considering how often our hands are sanitized, but it happened) Read Less
2 Helpful Votes
Sail Date: June 2019
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They ... Read More
We went with 4 other adult family members for our 30th anniversary. We had a great time! Cabins were good, food was good and plentiful, we all gained about 5 pounds each! We liked Magenta so much, we ate there our last 4 nights! They treated us very special for our anniversary. The maitre'd Deron and hostess Rhea were awesome. Cruise director Ferdie and his staff were great! We saw them everywhere. We were definitely entertained! Cruise Critic tips used: 2 cheap battery operated candles to light the room, used Downy wrinkle spray that we put on and smoothed out on our hanging clothes when we unpacked, big magnetic clips to hold hats/head scarves, different colored pens to choose what each of the "decision makers" used on one Daily Freestyle itinerary each day so we could see what things we wanted to do together, and what time to eat meals, where family might be. Each family can take a picture of it. But we did do some things on our own, including reading a book and crosstitch brought from home. Also, I brought sealed tea bags and water flavor powder packets, an empty reusable water bottle and a travel mug and every night we went to the buffet beverage station and filled up with what we wanted and brought back snacks. We also filled up the water bottles with water before going ashore. You have to finish the water before you get back on board. We brought 2 kitchen garbage bags for our dirty clothes. We did the laundry in a bag special, which was a pretty good deal but we didn't get it back until 2 and a half days later, our last night on board. If you go to the pool by yourself make sure you can put your key card in a waterproof pouch you can carry. I wanted to go down the slide but didn't have anyone to hold my card, I was willing to risk my towel and cheap shower shoes near a pool, but not my key card. It's always windy on sea days and at may be in Bermuda, if you have crazy hair, make sure you have a hat with a strap (you can buy good inexpensive hat straps on Amazon) or a head scarf. Hats, of course, were also great for the bright sunshine. Wear them while getting on board. You can call people on your room phone, you just need their room number, you can also leave messages. There are also many house phones in the public areas of the ship and at guest services. Much easier than running to their room and better to leave messages. The doors to the cabins have a louvered design, which was impossible to put a big magnetic message board onto, a smaller one could go on the side or the top but it could only be about 4"" wide or length if you put it at the top, the louvered design was in the middle. We ended up using ours to communicate with our room steward on the bathroom door. If you have asthma or breathing problems and can't take the seasick pills, buy the wrist bands before the cruise and bring a ginger product as the wrist bands sold out quickly on the sea day, which I guess, is often rocky. There were no ginger items for sale in the gift shops, but they did have green apples on the buffet. Bermuda was nice, on our second and full day at Bermuda, we took the free NCL ferry to St. George, a nice hour long ride, we got to see a lot of the Bermuda shoreline. At St. George, we watched a "public dunking" and ate at the White Horse Pub. We took a 2 hour public bus back to the Royal Naval Dockyard and got to see alot of Bermuda and its people for $4.50 each! The first and last day we spent near the ship on the Royal Naval Dockyard. There is quite a bit to do there and there's a free "trolley" that will take you around the dockyard. My goals for a future trip would be to have afternoon tea somewhere nice and to walk the Bermuda Railway Trail in the safe off-road trails and fancy walkways closer to (I believe a few miles from) St. George. We did get to see it from the public bus and probably could have gotten off, but we would have had to find out first how to get a ride back. We did have to wait in a line that looped around quite a bit for the 8-9am carry-off only luggage people at disembarkment. It wasn’t terrible but we did have to be extra patient. I think it took us about an hour. Maybe go at the end? Overall, we thoroughly enjoyed this midsized ship and would be happy to go again! Read Less
Sail Date: June 2019
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went ... Read More
We have cruised on Norwegian before and liked the idea of going out of Boston and not dealing with flights. My husband and I, my son, wife and 2 granddaughters, my daughter and her husband went on the cruise. Getting onboard and off went very smoothly. comfortable rooms, great meals, great entertainment and lots for my granddaughters to do. They especially loved the Splash Academy on board!!! They kept asking to go there. The port in Bermuda has lots to see and do and transportation is everywhere. We ordered the premium drink package so we enjoyed many different types of drinks!!! The Stardust Theatre is beautiful and the shows there were wonderful!!!! The band that played by the pool was awesome and everyone was so into the music!!!! I think they should have played longer though! My daughter, daughter-in-law and I all went to the Spa and got massages!!! They had a great deal for a twilight massage!!! Read Less
1 Helpful Vote
Sail Date: June 2019
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as ... Read More
We have cruised to Bermuda out of Boston for many years, and we are Platinum members, cruising toward the Platinum plus level. We love this cruise so much, we got married on the Majesty (remember that ship?). St George is as lovely as always. Tobacco beach, churches, streets, shops, wench dunking, locals....We revisit there every time. I sometimes sit on the common and imagine the Majesty docked there. This past cruise, we went from St George to the Aquarium and Zoo and it gets better every time. From the Zoo/Aquarium we take the bus to Hamilton, do a bit of shopping and catch the ferry to the dockyard. Great way to spend the full day in beautiful Bermuda. Don't forget the dolphins, museums and mansion at the dockyard, and plenty of shopping. Just a few small suggestions for the cruise line.... A payoff printout should be embroidered into the Let-It-Ride table in the casino, I have seen it on other NCL ships. I think that there should be better rewards for Platinum members. Although times and limitations have come into effect, perhaps looking into a bridge tour for Platinum members and up. I did a bridge tour on the Majesty twice, I even got a pic of me sitting in the Captains chair with a captains hat on. We always tip the stateroom attendants extra at the end of the cruise, these employees are quite busy and deserve a little recognition for what they go thru. Same if we go to a specialty dining area (Moderno especially). Picture packages are a touch pricey. Enjoy!!!! Worth it!!!! Read Less
1 Helpful Vote
Sail Date: June 2019
I've always wanted to travel to Bermuda, but hotels are pricey. This cruise gave us the opportunity to check out the island without making a commitment. Bermuda is a wonderful island with pristine pink sand beaches, western food and ... Read More
I've always wanted to travel to Bermuda, but hotels are pricey. This cruise gave us the opportunity to check out the island without making a commitment. Bermuda is a wonderful island with pristine pink sand beaches, western food and conveniences and everyone speaks English fluently. the island is exceptionally clean—a very nice contrast to the Caribbean islands. People are friendly and helpful. Sadly, we didn't get enough time to explore it in depth as we wasted half a day on the port tour which was a waste of time. We also did the full day island tour. This tour was a good idea for first-timers. Norwegian Gem is a beautiful ship.The staff are friendly and accommodating. Reynaud and Gavin were wonderful attentive servers in the Grand Pacific and Shirley was awesome at helping me manage my dietary issues. The French Bistro is probably the best kept secret on the ship and Stanislav does an amazing job of keeping this restaurant humming. We ordered the filet mignon and it was beyond superb. If you can't get into Cagney's, be sure to get a table here. Also kudos to the girls and bartenders in the Martini bar. Great friendly service and very prompt. I don't know how they keep so many orders straight. Our complaint was with the maintenance department. They were painting on Deck 13 and the fumes were coming down into our cabin, spoiling our ability to enjoy our beautiful room. We complained constantly throughout the week but nothing changed. They kept painting. I ended up with a very sore throat and sinus problems. One day the a/c was not working. This was repaired in a few hours. We were on Deck 11 under a dining area. At night the cleaners banged around waking us up. Again we complained. It helped a bit, but didn't stop completely. Our sleep was interrupted. This department gets a grade zero in their customer service. RE the casino: we don't appreciate smoking being allowed in the casino. I'm sensitive to cigarette smoke. In Canada we enjoy non-smoking casinos. This casino didn't make any money from me. In general most general areas are quite crowded, but good staff ratios made for expedient service. I looked for a pilates or yoga class, but didn't see one listed. Overall the cruise was wonderful. Read Less
2 Helpful Votes
Sail Date: June 2019
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large ... Read More
We picked this cruise because it was out of Boston which meant no air fare needed. Getting on an off the ship was easy. Service, entertainment an dining was amazing Cabin location with balcony was perfect. Balcony was large enough for family to hang out on. I would go again. Bermuda was a beautiful island. It was easy to get around. Staff was always very pleasant and helpful. Boston Port is easy to get around. Entertainment was great - performers were extremely talented Dining was incredible. Always something new to try if I wanted or comfort food if I wanted. We did our own shore excursion which was extremely easy to do. NCL offers a free ferry from pier in Bermuda to St George's. Easy to get a cab from there and and explore. Service was impeccable. Overall, we couldn't have asked for better service. We felt at home and welcomed at all times. Read Less
3 Helpful Votes
Sail Date: June 2019
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with ... Read More
First, we are Platinum Latitudes members which means NCL is a favorite of ours. Our friends wanted to cruise to Bermuda on this exact cruise (they were a Bronze and Virgin NCL cruisers). We convinced them to share a Haven 2 BR suite with us (we took the children's BR). Best choice we ever made for similar to the cost of 2 individual balcony staterooms. We have been in the Haven (on the Jade) once before and it was great then, even better now. In the Haven Courtyard there is a small pool, a hot tub with jets, a steam room, a rest room, a dining area (breakfast/lunch), climb the stairs to a private sun deck with those round lounge chairs you can never find empty on the other decks; it is a quiet and luxurious area that wasn't crowded. The room is just like any other 2 BR family suite. We had good weather sailing down to Bermuda and while in Bermuda. On the last day the fog rolled in (apparently a common occurrence in the upper Atlantic). I liked the fog but it did cut down on some peoples pool time as the air was cooler and it rained off and on. You can't fault NCL for the weather. We did not eat in the cafe, but did eat in both main dining rooms, O'Sheehan's, Teppanyaki, Cagney's, Moderno and on the pool deck where they cooked in big kettle BBQ's. I did not have a bad meal, the Virgin NCL cruiser ordered steak in the main DR and complained about the quality (tough with gristle) however that was the only complaint all week and IMHO the best steak on the ship is in Teppanyaki followed by Cagney's then Moderno, so if you want good steak go to one of those venues (we take the meal package perk over the beverage perk and pay for drinks along the way which is about what the tax/tips on the drink package works out to). Bermuda is beautiful. Take the free ferry to St. Georges. Explore and go to the nearby beaches, I was told they were beautiful (we paid $5 to go to snorkel beach in the Fun Park near the ship which was a good deal, you paid extra for chairs/umbrellas but it goes to the locals and is about the cost of the ferry/bus to other beaches [except St. George]). We took the bus from St. George to Hamilton which was easy, bought our bus ticket right next to the bus stop. It was a holiday (Hero Days) so shops were closed in Hamilton but we got to see the Parade which was fun. Took the ferry back to the ship which was also fun. We liked the overnights in Bermuda, even though we stayed on the ship. We ate one meal (lunch) off ship in St. George on the water, I think the name of the restaurant was The Wharf. Good food, near a boat fuel refilling area so we got to watch boats come in and out. Some diesel smell if a larger boat stayed close. Everyone was friendly, both on shore and off. Well, except for the lady during the show who was texting in front of us and got offended when told she was being rude. DON'T BE RUDE! The entertainment was plentiful, variety abounded onboard. We did not attend everything but enjoyed what we went to, both in the theater and around the ship. If you don't like something, take a walk and find something you do like. Enjoy your cruise! Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much ... Read More
This is my 5th cruise with Norwegian. We usually take the cruises out of Miami which the ships are a lot bigger and offer more things to do.but decided to go out of Boston because it was an hour away drive.Although it cost twice as much to go on this cruise compared to cruises in Miami where there bigger and newer.If this is your first cruise i guess you would enjoy it but being my 5th cruise the food was awful.The bathrooms were dirty the paper towels were overflowing in the trash. There was no soap to wash your hands in the bathrooms and you were lucky if you found a bathroom door that locked.Dirty dishes left all around the ship for days. No one ever picked them up! We got one towel animal the first night and that was it. My daughter always looked forward to them.FYI - For teenagers there really wasn't much to do very boring.I guess the ship had a plumbing issue because it smelled like sewage though out the whole ship.FYI if you pay for the medical insurance you still have to pay on the ship to see a Doctor.$150 just to look at you so its a waste of money for the insurance and the Doctor on this ship was very rude and i wouldn't be surprised if he wasn't a physician at all. Definitively wouldn"t ever go on this ship again!!.Well I think it's time to try Royal Caribbean. Read Less
4 Helpful Votes
Sail Date: June 2019
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets ... Read More
We chose the Norweigan ship from Boston to Bermuda. Getting on the ship took 40 min to check in because the desk has to check on our green card status. Our state room with a balcony was nice but for 7 days we never recieved fresh sheets and were asked to hang and reuse bathroom towels. If we wanted water in our room we had to pay $5.59. Our room steward took 3 days before he finally met us. The announcment speaker was broken. Steele cabin doors slammed all hours of the day and night. The worst was the food. On the Gem it was horrible!!! Except the pool side bbq. The food tasted frozen and packaged then warmed up. Anything under a heat lamp was dried out. We ate fruit for days. Entertainment was boring. Stacks of Lounge chairs outside were ratchet strapped together but never put out for the number of passengers to use. Rock climbing wall was closed. Never again! Read Less
Norwegian Gem Ratings
Category Editor Member
Cabins 5.0 4.1
Dining 4.0 3.7
Entertainment 5.0 3.9
Public Rooms 5.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.6
Enrichment 4.0 3.4
Service 4.0 4.1
Value For Money 5.0 3.8
Rates 4.0 3.8

Find a Norwegian Gem Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise