Sail Date: May 2019
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion ... Read More
Chosen by my Travel Agent. Also, only ship that leaves from Boston to Bermuda every week throughout the Summer. Gem is a great ship. Nothing was overlooked and the food, the crew, and the entertainment was spectacular. My only suggestion is that you skip the specialty dining rooms and the main dining rooms. The buffet on the 12th deck has by far, the best food, and selection on the ship. Entertainment was excellent, weather it be the main theater or one of the lounges.There were more than enough shore excursions to choose from, considering the size of Bermuda, which by the way is a beautiful and friendly island. I would definatly pick Norwegean when I cruise again. of course that depends if the ship is going to where I want to go, Then again, I would like to take the cruise out of Boston to Montreal Please excuse any spelling misteakes. Read Less
Sail Date: May 2019
We chose this cruise because we had heard positive things. Very disappointed, we took this cruise for out fortieth wedding anniversary. Cold food was served starting the first night and every meal after that except at O’Sheehans. The ... Read More
We chose this cruise because we had heard positive things. Very disappointed, we took this cruise for out fortieth wedding anniversary. Cold food was served starting the first night and every meal after that except at O’Sheehans. The specialty restaurants weren’t any better than the rest of the dining. We paid all of our fees before we took the cruise and were still charged $30.00 every day. I will not take another Norwegian cruise line cruise. We were charged to play some of the games and the biggest prize that an audience member won during Deal or no Deal was $50.00. The cards cost $25.00 per card. I really was disappointed because you hear so much about how good the food is and you look forward to this. It certainly did not even come close to what I have read. The shows were good. I will give the, that. I enjoyed all the shows that I attended. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a ... Read More
We chose this cruise because it left close to home (Boston) and we had never been to Bermuda, and for the free at sea packages. We chose the unlimited beverage package, well worth it!! The ship was nice, smaller and more intimate than a bigger ship, but still plenty of room so you didn't feel crowded. The entertainment was great! The Sea Shakers and Vibe and Justin Golan, were amazing!! Everyone on board was super friendly and helpful. The dining was good, food was hot and there was always plenty too choose from. We had an inside cabin on deck 10 aft and it was very quiet. We did not do any shore excursions in Bermuda, we chose to go on our own and had a blast doing so!! The public transportation and mini buses right at the dock yard were great! We would definitely do it again and are even thinking about bringing our children this time!! We both had a great time and really enjoyed the ship. Read Less
Sail Date: May 2019
Family Cruise with Children ages 26 to 15(5Kids) along with wife's Mother and Father and my father. We tried to make dinner reservations on Fri/Sat and Tues night for the Freestyle dining room for 7pm and were told they do not take ... Read More
Family Cruise with Children ages 26 to 15(5Kids) along with wife's Mother and Father and my father. We tried to make dinner reservations on Fri/Sat and Tues night for the Freestyle dining room for 7pm and were told they do not take reservations for that many between 5 and 7. My Father who is 90 and in a scooter was told he could take his scooter off the ship in Bermuda even though we took it off the previous day. We took it and when we came back security told him he had to walk through security, which he couldn't. The day we arrived the room housekeeper said she showed no one being in our room for the cruise. We went to the Irish restaurant for lunch one day I got there 10 minutes early and they seated me by the window for 11 people, the mgr came over and told I could not sit there unless all 11 people were there because someone else may come in and want the window table. The restaurant was empty and no one in line to come in. Food was cold in the dining room(magenta) Very unfriendly service all around. I have been on Norwegian a few times and was very surprised. Seems like things have gone down hill when it comes to service. In the past when we embarked the cruise lines including Norwegian always had a large amount of staff greeting us, servers offering drinks, music playing. Not this time, there was 1 person as you got on the ship. No music nothing very blah. The Wednesday we were at sea all day they closed the pools for maintenance, people were not happy. It was reopened Thursday but by then we were further North and too cool to swim. The basketball court and rock climbing wall were open very limited hours 5-7pm one day. They had a family dodge ball tournament one day from 5 to 530pm-- not much time for a game. I not consider going on the Norwegian Gem again. I was on a Carnival Cruise last year and it was outstanding. Read Less
6 Helpful Votes
Sail Date: May 2019
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for ... Read More
My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for several reasons. I purposely took notes so that I could let the customer relations department know about my first Norwegian experience. I do not believe you can fix something if you are unaware the problem exists. • 5/4 during our first experience at the pool below the upper bar, it was a windy day and the trash from above was blowing down into the pool area (cigarette boxes, cups, wrappers). It would be one thing if someone was cleaning this up and on top of it but the trash sat there and accumulated the entire time we were at the pool. There were plenty of people standing at a table pushing spa products but nobody to pick up or sweep the area. • We had a couples pedicure scheduled for the morning at 9:00am that we scheduled during our tour of the spa. Not one person mentioned to us there is a time difference and that we should adjust our phones accordingly. Although it may have been written someplace it was the next morning and we had no idea. The spa called us three or four times and we answered the phone but nobody said anything. We learned 10 minutes later the cord on the phone was broken and unless you held it a certain way the person on the other end could not hear you speaking. They told us that they could fit us in if we hurried. • 5/5 mid-morning/afternoon we were at the Garden Café and there was a loud banging coming from what I thought was the other side of the bar area so I ran around to see what the loud noise was and the gentleman at the counter informed me they were working in the room behind the bar. Right after that there was loud grinding noise on top of the banging that continued for at least 20 minutes to a half hour or more. • 5/6 approximately 7am we were awoken by loud clanging noise that continued until 9am. When we complained they mentioned something about the life boats but this was still unacceptable at these hours or at all during the cruise. • 5/6 the main pool bar had approximately 20-25 people waiting with one bartender on. • Our friend fell getting off the boat to go to town, when she came back on the boat immediately after falling to get Band-Aids for her road rash knees they told her the doctor would not be available until 5pm. She went to get band aids at the front desk and they told her she could purchase them. • 5/8 it was a beautiful day and everyone was at the pool. Unfortunately both pools were drained and closed. There were men in white coveralls in the pool doing some sort of maintenance for most of the day. At some point they put on masks and were applying some sort of toxic chemical that they were wearing masks to put on. The concerning thing for every guest aside from the inconvenience of the pool being closed was now this incredibly strong chemical smell wafting up into the area where all the guest were sitting without masks. Not only is this a health hazard but just a mindless act that I am shocked Norwegian corporate signed off on. • There were parts of the boat that were roped off and being painted while the cruise hardly half way through. This was not due to the wind that was an entirely different thing and I completely understand the decks being closed off for high wind. • During Bingo the final day there was a 10 minutes hard sell for re-cruising if you book now you can get all of these discounts, which honestly in my opinion was too much considering there was construction on the boat the majority of the time we were cruising. • The final day we headed back to the garden café to get a drink and again there was a group of men in white coveralls painting the stairs white. In summary, I am truly disappointed with the lack of staffing, the lack of professionalism, the nickel and diming for everything. Since when does a premium drink package not include water, soda or coffee? I walked up to more than two bars where the bartenders were either arguing with each other or ignoring the customers. I think it was the first day we sat at O’Sheehans to eat and they said we could eat at the bar but we had to walk over to the hostess stand and get menus. I then pointed out there was a menu right behind the gentleman who said this. I don’t mind walking over to the hostess stand I understand that is the policy when you are trying to be seated in the dining area. This was day one and the lack of interest in the guests or to make us feel welcome should have been a red flag because it was consistent throughout the entire cruise. It is not for us to know that the waiters shouldn’t come behind the bar because the bartender kept yelling at them. I am have been in the hospitality industry my entire work life and know exactly what needs to be done to make someone feel welcome and appreciated. If this was the representation of Norwegian that this company has put forth to keep people cruising on their boats then I can say without a doubt we will be pursuing our next vacation with a different cruise line. The biggest disappointment for me is that I have heard so many great things about Norwegian and was really looking forward to a great vacation. Read Less
Sail Date: May 2019
The Gem is easier to get around than The Dawn, especially in the buffet area as there is a separate walkway for passing through so you are not walking into guests who are holding plates, etc. The food has gone downhill every year on the ... Read More
The Gem is easier to get around than The Dawn, especially in the buffet area as there is a separate walkway for passing through so you are not walking into guests who are holding plates, etc. The food has gone downhill every year on the Norwegian line. This year, 2019, the beef was fatty, tough and tasteless. Even the pay restaurants were just average. However, Norwegian has the best entertainment and shows. Forget their pasteries as they all taste the same: chocolate, vanilla, lime, you cannot tell the difference and not worth gaining weight over. Just wish our cruise terminal could get more cruises lines so there could be more of a choice for cruising. Service was great and staff very friendly and nice. Great embarkation and debarkation. Wish they would give you ice in the cabins, as I had to ask for it. Overall, for the price, you get what you pay for and it was a fun cruise. Read Less
Sail Date: April 2019
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with ... Read More
This was my first time cruising and it was to celebrate friend's birthday. We had a really fun week. All staff were entertaining (washy! washy!) and attentive, any issues we had they were fixed promptly. We were very impressed with our waiter in the magenta dining room from the very first night. He was attentive and could anticipate our needs. Let's just say, we requested him for the rest of the cruise. There were plenty and a variety of things to do on board is game shows, tastings, art shows, theater shows, shopping, bingo. There was something for everyone. For someone that doesn't typically like live bands they were very entertaining and not too loud in smaller venues on the ship. I recommend the Vybz Quartet! They have an island vibe to their music which makes want to get up and dance. We did the Gosling's sunset rum cruise excursion, which was well worth every penny. The tasting part was obviously great but it was also very informative about history and cocktail pairings. Overall, this was an amazing first cruise and I can not wait to plan my next one. Read Less
2 Helpful Votes
Sail Date: April 2019
Love Bermuda from Boston We live in Massachusetts so this cruise is very convenient. We have done this cruise a few times but we wanted to try a different ship. Great experience. The service, the dining, the entertainment were all ... Read More
Love Bermuda from Boston We live in Massachusetts so this cruise is very convenient. We have done this cruise a few times but we wanted to try a different ship. Great experience. The service, the dining, the entertainment were all excellent. Getting used to the Buffet area took some getting used to. The meal package was a very good offering. The French restaurant was extremely good. The main dining room was very nice, the service was excellent and the food quality was very good. Magenta the back up complimentary restaurant was also very good. Service here was also excellent. We are not big drinkers, so to get a value from the free beverage package (gratuities are charged to you) we would have to drink more than we were comfortable drinking. The people in the cruise directors staff were outstanding and extremely helpful. The cruise again staff were also extremely helpful and willing to explain any questions you may have. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose the cruise because it was out of Boston, and we live nearby so we did not have to take an airplane to get to the ship. Our Boston embarkation and disembarkation experiences were excellent, quick and easy. After boarding the ship ... Read More
We chose the cruise because it was out of Boston, and we live nearby so we did not have to take an airplane to get to the ship. Our Boston embarkation and disembarkation experiences were excellent, quick and easy. After boarding the ship we learned that bottled water was not included in our drink package and any drinks on the package ordered while in the port of Boston were subject to a Massachusetts surcharge. The overall appearance of the ship was good. Our Penthouse cabin was forward and was dark, it had one one window and a solid steel waterproof door to the balcony which was supposed to be closed while we were at sea. The deck furniture was piled up and lashed down for safety while we sailed. The closets in the cabin had broken hinges and clasps and allowed the doors to bang when we were at sea. The cabin crew were excellent. The dining menus for the specialty and standard restaurants were static with basic selections. The food was all right. The room temperature in Le Bistro was excessive and we left before we were served. The ship's casino was excessively smokey without a non smoking section. The attitude of all of the crew members was excellent. We found the destination at the Dockyards in Bermuda to be a great base to see the island with easy on-off accessibility and transportation alternatives. Read Less
2 Helpful Votes
Sail Date: April 2019
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall ... Read More
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall we had a great cruise. The main reason was the crew - a friendly, hard-working group who seemed happy to help in any way. The Gem itself is a very comfortable ship. The layout is great - easy to negotiate and well laid out. Though our cruise sailed at close to full capacity, the ship almost never felt crowded. With the notable exception of disembarkation, we rarely stood in line for anything. The Gem has nice decor and well appointed public areas where we always found comfortable seating. As a ship it performed well, taking us through a small storm with minimal rocking. Though we have always liked having assigned dinner times and tables we decided to embrace the "free style" dining approach and ate in all but 2 of the Gem's restaurants. We found the Garden Buffet excellent - fresh food well prepared and plentiful. There were a few flubs (the pizza was often cold, even under heat lamps) but overall food was great - especially for a buffet. We had good meals at Orchid Garden, O'Sheehan's, and the Grand Pacific, three of the complimentary dining venues. The second main dining room, Magenta, gave us decent food with terrible service - our one really bad experience with the staff on board. Among the restaurants that charge an extra fee, we liked Le Bistro and loved Moderno (and I'm a vegetarian! Even not eating meat Moderno was terrific). La Cucina, the Italian restaurant, was a mix. I had a bad entree (overcooked pasta topped by under spiced shrimp) but the tiramisu at dessert was the best we had on the ship. Desserts were a weak spot overall. The desserts at the buffet were usually bad - marked by cheap tasting ingredients and a sense that they had been cooked with stability rather than taste as the prime goal. Desserts in the sit-down restaurants were better, though still below the level we've had on other cruise lines. And coffee not from the small coffee bar in the atruim was a loser too - always weak and often cold. Entertainment on the Gem was the real stand out. The two shows we saw done by the production cast were excellent. Not only was the quality of the signing and dancing high, the shows had been put together well and deserved the standing ovations they got. Bad weather caused a change in programming that gave us a cabaret night which was a treat - the four singers doing their favorite songs left the crowd every bit as happy as the scheduled show (which we saw later in the week). The three guest performers were uneven. We adored the juggler, were bemused by the acrobat/drummer brothers, and skipped the comedian after finding his preview set on the first night a yawn. We did hear others say he had been good in full performance so he may just have been off that night. We sampled the other music on the Gem also, liking the jazz band especially. We missed having classical music but are guessing we were in a very small minority with that preference. Activities on the Gem were not a good match for us and though we saw many in passing we participated in few. In part, NCL's preferred activities are not ours. Most of the passengers seemed to like the calls for raffles and bingo. There was certainly something going on all the time and many options. We missed having a real presentation about the port - the one advertised was only about shopping. We also missed getting a newspaper daily, something we have always liked on other ships. Our son used the teen Entourage lounge as a meeting place only, rarely trying the planned activities. That's not really a comment on the quality of the programming - teens are like that! The kids in the Splash Academy seemed very happy with their activities. We were happy to find the Gem has a real promenade deck with a full, outdoor circle. Unfortunately the crew were very - in our minds, overly - cautious about letting folks out and we were frequently prohibited from walking outside. The crew were almost uniformly good. Not only were they friendly towards the guests, they seemed genuinely happy to help each other and the approach to tasks ship-wide was one of teamwork. We were impressed at the wide variety of nationalities represented among the crew and lost track of how many different countries we'd seen people from. Bermuda is a lovely pace to visit and the port facilities were very good. The pier where we docked in under construction so we used a fairly ugly, temporary building but that wasn't a problem. We appreciated very much the free ferry provided to NCL passengers that travels between the Dockyard where the ship docks and St. Georges on the opposite end of thee islands. While we mostly chose to wander on our own, we took one excursion organized by NCL, an exploration of the Bermuda Railway Trail by bicycle that ended at a private beach. It was a great way to see some of the island. We sailed back to Boston feeling really good about NCL and thinking seriously about a future cruise. Then we disembarked. Honestly, it's hard to imagine the Gem could have done a worse good at getting passengers off the boat. Those of us who wanted to walk off with our luggage were told to simply do so - no tickets, no tally, no planning. Well, we ended up in line - on our feet - for well over an hour. It wasn't customs, they were very efficient. It was just poor planning. Not a good way to end what was in most ways a great cruise. Read Less
Norwegian Gem Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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