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2 Helpful Votes
Sail Date: April 2019
We have taken over 35 cruises and this was the worst ever. We ate in the main dining room on a table of 8 at the 8.30 sitting. Waiters were friendly but rushed off their feet. Food was ok but lacked any sparkle. Gone are the days ... Read More
We have taken over 35 cruises and this was the worst ever. We ate in the main dining room on a table of 8 at the 8.30 sitting. Waiters were friendly but rushed off their feet. Food was ok but lacked any sparkle. Gone are the days when you would have lobster or a nice steak on the black tie nights- pretty standard fare. The evening shows were generally good with the runaround kids and the magic show being by far the best. Watched a few films during sea days- good choice. Waited over an hour to park the car at portside and a further one hour 20 mins to board ( we later found out that there were delays in disembarkation causing delays in boarding) no communication- it was a shambles Once on board we settled into our cabin - a superior delux balcony with a bath- which combined with our cabin stewardess was excellent. Visited the buffet once - pretty standard food with no imagination. We had coffee and some lovely cakes ( at a cost of £2.50 a cup) at the Costa bar. Service there was always polite although my wife was told that she couldn't have a cake or sandwich if she didn't buy a coffee , despite no signs advising us of this fact being present. Not handled by well by waitress - Very rude. First port was Vigo - took a Santiago de Castella on your own tour ie coach picked you up at port dropped you off and collected you £40 per person - what a rip off. 50 passengers at £40 gave P&O £2000 to hire a coach for 5 hours Next port was Lisbon. P&O provided a shuttle bus at £4 each way. We walked into the center square - took us around 20 minutes in a leasurely stroll and had a coffee / custard tart - lovely. Our call at Porto was cancelled due to "high swell" so we stayed in Lisbon for a further half day. Leaving for our next port at Guernsey early afternoon. Woken early on the Thursday morning by the noisy motors lowering the tender boats to go into St Peter Port. P&O kindly provided us with a detailed sheet on the tendering process and pointed out that there was an early morning rush to get off ( what a surprise) and if guests waited until 11.30 any wait would be small. We duly arrived at 11.30 to catch the tender to be met with chaos. Very upset Passengers who had been waiting, staff who didn't have a clue what was going on and no communication / apology from the bridge. Only 3 tender boats running although someone said they were trying to increase the number. We waited for 3 hours to get to the tender (2.30) and in the end didn't go as the last tender back was 5pm. Spoke to several passengers who said they had waited hours to return to the ship. Next problem was due to the late return of the tenders we left Guernsey late and hence returned to Southampton late. We always walk off early with our own cases. But instead of 7.15 ( when everything is quiet ) it was past 8 when all the lifts were full. Gangway was on same deck as breakfast que it was chaos , again angry passengers fed up of being pushed around by staff, and staff who just had no idea of how to communicate or organise - it was shameful. Finally got off the ship and picked up the car with no problem. P&O need to do a lot better - it's a very competitive cruise market with lots of choice. Read Less
1 Helpful Vote
Sail Date: February 2019
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING ... Read More
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING HAPPENED! Could not get cabin cool enough.Reported many times, kept getting cards left stating ventilation engineer had called but no change. Eventually met with engineer and was told that was impossible to reduce temperature as not individually cabin controlled. Why not told in first place? Food of poor standard, especially in Waterside where food frequently not hot. Staff tried their best in restaurant but not good. Lunchtime menu very poor. Duty free shop very expensive for cigarettes price up almost 50% since December on Oriana. Staff responded well to my special requirements and a big thank you to them. Cabin steward was excellent. Overall got impression staff were not well motivated which must reflect on ship's management. Disembarkation was a complete fiasco and whoever was responsible should be called to account. After over 20 years sailing with P & O this experience has confirmed my decision taken following a bad event on previous cruise that they do not not value their clients and they will get no more business from me. Read Less
2 Helpful Votes
Sail Date: August 2018
I thought cruises were meant to be classy but this one was full of chavs with football shirts and tattoos! I was very surprised. Also I wasn’t expecting to find a hen do on board. Maybe I picked the wrong cruise! It’s very low ... Read More
I thought cruises were meant to be classy but this one was full of chavs with football shirts and tattoos! I was very surprised. Also I wasn’t expecting to find a hen do on board. Maybe I picked the wrong cruise! It’s very low brow! The room is ok, the balcony is very nice. Shame we were next door to a rowdy bunch though! I know people will think I’m being moany but so far this is not what I was expecting from a cruise. I can imagine by 9pm the whole ship will be smashed and balconing! (Just so you get an idea of what I mean). I hope someone can recommend a more old fashioned and classy cruise, I would very much appreciate it. I’m actually now quite glad this is only a 2 night stay. Anyway hope it somehow gets better. May end up just staying in the cabin. Read Less
1 Helpful Vote
Sail Date: August 2018
this was my first and last cruise with p and o drinks very expensive the draft beer tasted discusting ... Read More
this was my first and last cruise with p and o drinks very expensive the draft beer tasted discusting this was like butlins at sea and the bars and public areas were uncomfatable i bought a pint of peronni and it tasted like dish water in the bar in the casino on formal nights there was karioke on as i said this was like butlins at sea. we did set dinning every night and when you came out you was still hungry as the posions were very pitaful the cheese board only had a selection of four cheeses and most times did not contain blue cheese. there were no extra touches on a night in the cabin like you get on other cruise lines. on a afternoon at 5pm you could not get anything to eat as they shut the full area for childrens tea there was three children in there. i would never go with p and o again and i would not recomment them to anyone Read Less
11 Helpful Votes
Sail Date: July 2018
We chose this short cruise to take our two Granddaughters on to see if they would like a longer cruise with us at a later date. Big mistake!! We have cruised with P&O before and had a great time but this was a disaster. The booking in ... Read More
We chose this short cruise to take our two Granddaughters on to see if they would like a longer cruise with us at a later date. Big mistake!! We have cruised with P&O before and had a great time but this was a disaster. The booking in was fine and the cabins were good but the stewards seemed a little confused! As we moved out from Southampton we became aware that we had booked on a 'booze cruise' with the number of Hen and Stag parties on board. The food in the restaurants for adults was fine but very restrictive for young teenagers.. Evening entertainments were good. We only had one stop at Guernsey but the following morning this was cancelled due to weather and the fact that we needed to transfere by tender. My granddaughters were so disappointed. Had we been informed that transfers were subject to weather we would have booked a different cruise where we would have had a definite berthing so they could enjoy the experience of 'going ashore' We were told by the Captain we would have an enjoyable day at sea. It may have been enjoyable for the parties that dominated the pools and hot tubs but for two young girls it was not. I am not a prude but I don't want them subjected to the language we heard. When we finally got into a hot tub just after 6pm it was littered with half eaten food and half empty plastic drink glasses.At this point the crew started to clear all the sun loungers away so we got out. I do not blame the crew for the mess, this was due some selfish passengers. Final point...dining..It was 'hunt the vacant table' time.We ordered drinks with our meals on three occasions and each time they arrived at the end of our meals.Due to the lack on empty tables it felt we were rushed to eat and leave but all of the catering staff. I know that these mini cruises are used to help train the staff but we paid a lot of money for this trip and were all looking forward to it but at the end both granddaughters said thanks but never again,which is a shame as my wife and I have had good cruises with P&O.If your going to take a mini cruise with P&O then be prepared..( I submitted a request to review the cruise with them and to complain but they still haven't replied to date)..We will continue cruising but not with P&O Read Less
2 Helpful Votes
Sail Date: July 2018
We choose this cruise, because of the Itinerary? I can’t fly, we have been on 8 previous cruises, once before on the Ventura, we vowed not to go with P&O again,? But the itinerary swayed us? Let me start with the main problem??? If ... Read More
We choose this cruise, because of the Itinerary? I can’t fly, we have been on 8 previous cruises, once before on the Ventura, we vowed not to go with P&O again,? But the itinerary swayed us? Let me start with the main problem??? If you board the Ventura and they give you room C403? RUN!! Do not take it!! It’s by the lift shaft,? And all through the night, we were kept awake by a constant, very loud banging noise! This room is fit for storage purposes only!! We asked to be moved the second day,? But it was full, so we had to endure 12 nights of hell! The food was okay,? My husband and I enjoy curries? Which is just as well? As they were served daily? But we’re good. The entertainment at night was very good, but during the day,? We could either attend a knitting club, a craft club a model boat building club, or a talk on engines? My husband attended this s, but fell asleep 10 minuets after it started?? I had to go find him, after he still hadn’t returned after 2 hours,? He was the only one left in the arena, snoring his head off! I’m sure it was through lack of sleep, and not bordum?? We certainly aunty will be sticking with RCI or NCL in future,? Read Less
9 Helpful Votes
Sail Date: May 2018
Friday 11th May. Departure delay due to ‘technical difficulties’ which I have now seen from various forums was experienced by the previous cruise. ‘Sail away’ party abruptly cancelled and finally left Southampton without ceremony ... Read More
Friday 11th May. Departure delay due to ‘technical difficulties’ which I have now seen from various forums was experienced by the previous cruise. ‘Sail away’ party abruptly cancelled and finally left Southampton without ceremony at 23:00. First port (Cadiz) due to be visited on Monday 14th May replaced by Vigo on Sunday at 17:00. Pointless stop for passengers as the port was closed except for a Burger King and street sellers displaying fake designer bags on the pavement 200 yards from the ship. I can only presume the stop was to fix the ship as the captain announced that night “the problem with the thruster has now been resolved”. The ship was so unsteady from Southampton to Vigo a large majority of passengers were unable to leave their cabins due to severe sea sickness. Myself and daughter included. Passengers are shoulder to shoulder on sunbathing on deck and around the pools. The adult pool was not open until Tuesday. Any entertainment worth seeing was overcrowded. Tickets given for Strictly Come Dancing Show clash with set dinner time. While all staff were very helpful throughout I can honestly say the whole experience has put me and my daughter off cruises for life. We were so unhappy we decided to fly home at the next available port (Barcelona). The ship was so unstable during the journey from Southampton to Vigo, particularly at night, we were genuinely scared. Read Less
2 Helpful Votes
Sail Date: May 2018
Birthday gift for daughter absolutely ruined the ventura should be taken out of service missed port entertainment puerile I wouldn't recommend it to my worst enemy I cannot believe p&o decided to set sail with an unstable ship it ... Read More
Birthday gift for daughter absolutely ruined the ventura should be taken out of service missed port entertainment puerile I wouldn't recommend it to my worst enemy I cannot believe p&o decided to set sail with an unstable ship it was like substandard holiday camp and no this was not my 1st cruise we have cruised for the last 15 years and to top it all they were reluctant to give us a letter stating there was a technical problem so we could claim for missed port of call The ship was so unstable and my daughter was so seasick she flew home early when booking we were not told it was a strictly come dancing cruise or that most of the entertainment would be on that theme shame on p&o for ruining my daughter's holiday of a lifetime they have had problems on the ventura since February but they still took our money Read Less
Sail Date: May 2018
The itinerary and the dates. Worst cruise I have been on engine problems late embarking and Cadiz not visited called in to Vigo on a Sunday at 5pm more for P and O benefit. Terrible crossing at sea with many I’ll, food poor, ... Read More
The itinerary and the dates. Worst cruise I have been on engine problems late embarking and Cadiz not visited called in to Vigo on a Sunday at 5pm more for P and O benefit. Terrible crossing at sea with many I’ll, food poor, entertainment poor, overcrowded. We did not get off ship at Vigo as people were going ashore and coming straight back, so was at sea from Friday to Weds morning. Should have left ship in Barcelona and flown home. Will never cruise again with P and O. All the staff on board were great apart from sickly entertainment manager. We had planned this trip carefully as we do not like too many sea days wow what a disaster that turned out to be. Coach journey down great but coming back we waited for 2 passengers that we later found out got off the ship in Italy due to medical grounds. You would have thought that p and o would have notified the coach company. We then waited for 5 passengers from Cunard to be bussed over hence left at 10am after sitting on coach going nowhere for an hour. NEVER AGAIN P and O. Read Less
1 Helpful Vote
Sail Date: May 2018
This cruise was my 70th birthday celebration, a short cruise with 4 destinations. Because of the engine problems we were late getting to Vigo in Spain, Late to Lisbon and missed out Oporto in Portugal altogether. Very disapointed with ... Read More
This cruise was my 70th birthday celebration, a short cruise with 4 destinations. Because of the engine problems we were late getting to Vigo in Spain, Late to Lisbon and missed out Oporto in Portugal altogether. Very disapointed with this spent an extra day at sea, 4 days out of 7.The cabin we had had broken lampshades with holes in them and a chair that was threadbear with holes in the arms. We complained but only our cabin stewardess was interested and she fetched light shades from another cabin to replace the ones with holes. The food is definitely going down hill with P& O we have been on many cruises and this is noticable. The entertainment was average we spent an extra day at sea with not much to do.At Guernsey we waited 90 minutes to get on a tender ashore and an hour in the harbour to get back. Put us off cruising for good. Read Less
Ventura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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