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Sail Date: September 2019
I almost exclusively sail on Celebrity as the experience is always very good or better, This last cruise was great in most areas. The food was great, non-bar service was excellent, room cleanliness was excellent, The boat is well ... Read More
I almost exclusively sail on Celebrity as the experience is always very good or better, This last cruise was great in most areas. The food was great, non-bar service was excellent, room cleanliness was excellent, The boat is well maintained on the cruise. The reason for this review is mainly the extremely poor WiFii and the staff reaction to complaints. I purchased the streaming package. The service on this voyage was intermittent at best. The signal in my area of the ship was extremely weak. I was told by ilounge staff that I could help the signal by keeping my room door open. The WiFi service in the room and around the ship was terrible and not worth purchasing. The other problem was bar service. Bar service was poor, at best, except for the Martini Bar and Sunset Bar. The bar staff were either untrained in customer service or were too busy with other concerns to serve customers. Read Less
8 Helpful Votes
Sail Date: August 2019
We cruised on the Celebrity Equinox on 8/24/19 thru 8/31/19 to the western Caribbean. General Our preference for cruising is Royal Caribbean but since Celebrity is owned by Royal Caribbean and if you are Diamond member or higher on ... Read More
We cruised on the Celebrity Equinox on 8/24/19 thru 8/31/19 to the western Caribbean. General Our preference for cruising is Royal Caribbean but since Celebrity is owned by Royal Caribbean and if you are Diamond member or higher on RC then you cruise on Celebrity at an Elite level. We were able to board the ship about 10:45 AM without any problem. The procedure at Celebrity now is that you can leave you carry on bags in your room and go to lunch even though you room will not be available until 1 PM. So we dropped our bags off and were going to put our valuables in the safe however when we went to use the safe it was not anchored to the cabinet so someone could walk off with the whole safe. I called guest services and they sent some one later in the day to anchor it down. The safe is quite big so you can get a lot in it. Upon coming back to the room I turned on the TV and saw that the channel I wanted to watch was providing the picture and sound in 10 second segments. I called guest services again and they fixed the problem. We had intended to attend the Captain’s Club Welcome Celebration but it was scheduled at 5:30 PM so since our supper was at 5:45 PM we were not able to go to that.Upon returning to the room we went to use the toilet and it would not flush so I called Guest Services and they did something with the system which got it to flush again. Only been on the ship 18 hours and had 3 calls to Guest Service to have problems fixed. Other than the problems we encountered the room was fine, a balcony room on deck 7. Having been on this ship several times before I can tell you that I would not recommend a balcony room on deck 6 as many of them are immediately above the life boats and it obstructs your view. Get a balcony room on deck 7 and above. If you want to be close to the food where you will probably go 3 times a day, I recommend a room near the rear elevators as the food is in the back of the ship. The other reason I recommend a room near the rear/midship elevators is that the gangway is located off that set of elevators so it you have a room in the front of the ship there is a lot more walking. The first couple of days on the ship they really push the Specialty Restaurants and the drink packages. Unless you are a big drinker we found that none of the drink packages are a good deal but each person needs to make their own decision. We paid for the internet but the first couple of days the signal was not good in our room so my wife went to the iLounge and talked to the representative and they sent a person to test the signal. He found that if you left the door to your room open the signal was better, obviously not a solution so he went back and talked to his supervisor as to how they were going to solve the problem. It appears that they put some sort of a booster in our room which improved the signal. Our room Stewart told us they had new mattresses on our bed and they were fairly comfortable. The pillows were great, just the way we like them. We ate most of our lunches in the Oceanview buffet and I must say that there variety is better than a lot of ships. One day they had calamari and another day they had mussels. One of the things that I do not like about this ship is they do not have any place where you can get a complimentary cup of coffee or tea after the 9 PM show. There is the Cafe Al Bacio but the coffee or tea is $5.00 per cup. As an Elite level you can go to the Captain Club events but they do not have a dedicated area or lounge for Captain Club members like Royal Caribbean has the Diamond Lounge. They do have Happy Hours in the Sky Lounge from 5 PM to 7 PM for Elite members and above where they serve free limited number of drinks. If you are an Elite level and prefer to have a drink at a bar between 5 PM and 7 PM they load 5 drinks on your sea pass card. As with everything there are trade offs and while I thought the food on Celebrity was slightly better than Royal Caribbean, the ship, while nice, I don’t think they can match the larger Royal Caribbean ships. When we got back to Ft. Lauderdale we got off at about 8:15 AM and had no problems, just walked off. Entertainment The first night we went to the show, a production show which was OK. There were 3 production shows on this cruise. The entertainment in the theater on the second night was a comedian, Daryl Joyce and he was funny. On the third night in the theater they had a Frankie Valli tribute singers, called December 63. They were excellent and got a standing ovation. Daryl Joyce, the comedian, returned that night, after December 63, for his adult comedy show and he was good. The next night in the theater they had an Illusionist, Josh Bishop who did most of his illusions on a table with a camera so you could see his hands. In the theater the next night they had a production show called Broadway Cabaret. The singers, 3 young men and 3 young women, all had nice voices and did a good job singing many hit Broadway songs.Then the next night in the theater was another comedian, Jeff Nease, who wasn’t bad. On the last night they had another production show called Life and was a good show and after the show Jeff Nease the comedian did his adult comedy show which we attended and it was OK. Ports Our first stop was Key West and we got off the ship around 10 AM. We were docked at the Naval Yards so we were bused to Mallory Square at no cost. There were two other ships docked in Key West that day so it was very busy and difficult to get a tour from that area so since we had been to Key West several times in the past 3 years we decided not to take a tour. They basically had two tours, the Hop on, Hop off tour, with 12 different stops and the cost I think was $41.95. The Couch open air tour was $27 I think. Instead we went to the Aquarium which is adjacent to Mallory Square. The senior rate admission price was $13.99 per person and we really enjoyed it, plus a good portion of it is air conditioned. They have sharks, sting rays, big turtles, and a host of all kinds of fish which we found interesting. Since we cruise all the time we did not do any excursions at any of the ports. In Costa Maya and Cozumel we got off the ship and just walked around the dock area. In Grand Cayman where you have to be tendered into the port so we did not get off the ship. Conclusion This was a nice cruise on a nice ship with reasonably good food and entertainment. While there were some things I thought could be better I would recommend this cruise if you want to do the western Caribbean. Read Less
Sail Date: August 2019
I'm not really much of a cruise guy, but as cruises go, the Celebrity Cruise we were on was pretty good. When I travel, especially overseas, I prefer to go directly there and stay there for a week or more, exploring. Stopping for 4 to ... Read More
I'm not really much of a cruise guy, but as cruises go, the Celebrity Cruise we were on was pretty good. When I travel, especially overseas, I prefer to go directly there and stay there for a week or more, exploring. Stopping for 4 to 6 hours in a port just doesn't satisfy my curiosity about a new place. And I never shop at Diamonds International or any of those other jewelry shops that are found in every port. If the ship recommends a place to eat or drink, I know that's NOT where I want to spend my time. ;-) I took this cruise because it was essentially free, a gift from MGM casino (where we like to play the slots). All we had to pay were the port fees and gratuities (and we had enough frequent flyer miles for free Delta airfare to Lauderdale). Actually, we made a little money on this cruise -- we were in the casino each night and both of us were pretty lucky. The Silhouette main dining hall (where we were on select status) was excellent, very accommodating of our dietary requirements and the food was varied and well done. The Murano was top notch French and well worth its premium price (which really wasn't that much). The Tuscan Grille was disappointing and I would not recommend it. Le Petite Chef was different, sort of fun, even though the food was just okay. And the buffet — well, it was a buffet: decent food, but a zoo loading up your plate, weaving your way through the crowds and finding a vacant table. We had breakfast there most days, but quickly learned to skip the pancake and omelet stations and just grab the things that were available without a line. And Café al Bacio (& the nearby Gelateria) was excellent -- best coffee, espresso and mocha concoctions. Service at the poolside Mast Bar and at the Sunset Bar was sketchy. One or two of the bartenders would excel, but most of them were disorganized, unattentive and, in one case, acted like they wish they were anywhere else in the world. Not very customer service oriented. That was so very noticeable, in part, because most other service personnel throughout the ship were excellent. But if one more bartender had tried to push me to buy a beverage package, I might have thrown them overboard! That was the most annoying part of the trip and the pitches came throughout the cruise, every time we asked for a drink. Neither of us drink enough to make the package a good deal, and we don't like being locked into a "package." We're more "spur of the moment" than that. It certainly made sense to offer the package on boarding, but after that, every pitch became an annoyance. I think they should have little stickers that say “No thanks”. They could put one on your wrist band the first time they were told you weren’t interested and not annoy you again. I am a usually minor mobility issue, but it flared up halfway into this cruise. The ship kindly let me borrow a wheelchair for our onshore excursions which enabled me to enjoy our time ashore. Read Less
6 Helpful Votes
Sail Date: August 2019
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically ... Read More
My husband and I decided to try a summer Caribbean cruise after 40 cruise. We decided on the Equinox, as the Solstice class is our favorite class of Celebrity ships. We flew in the day of the cruise, which is also something we typically never do, and IMO will not do again as it is too stressful. The ship is in great shape- she had a mini renovation recently. However it was very disappointing. We enjoy the "suite life" and were recently on the edge, which had great suite perks. The Equinox however didn't. The suite deck is very limited and really just a deck with many lounge chairs- all in full sun most of the day. Unlike the Edge, no pool, bar, hot tub or shaded areas. We were in a Royal suite, which also wasn't revolutionized, but a great cabin- albeit could use new carpet. Loved the bath and a half. Our butler was clearly overworked. We didn't get the level of service we have come to expect with celebrity. The food in luminae was exactly the same as it has been for many years- fair at best- time to change up the menu. The buffet was good- but crowded as expected. We also dined in the specialty restaurants which were all excellent- except we aren't sushi fans and didn't dine in that restaurant. The shows were very second rate- Many one act wonders, and acts we have previously seen. Even the one production show was exactly the same as we saw on the Silhouette a year before. On a positive note, the live music over the ship was very good. Most of the service was excellent, especially at the Martini bar. We were also lucky to sail with Captain Kate. She was great! Unfortunately left the cruise early to go on the Edge. Loved bug her cat! We spent some time in the Alcoves on the lawn. They should have a top feature to block the sun- so early in the AM it was too sunny for us. Liked the movie screen, enjoyed seeing the movies- but when the movies weren't playing too many infomercials about the Edge. They were looped and on for hours. Enjoyed spending time at the spa pool. The suite lounge was renovated- but very poorly. The suite concierge stands at a podium- and the guests talking to her/him, also standing- Not an inviting area to enjoy a conversation and plan events for your cruise- The decor albiet very modern was okay. Chairs were comfortable. The lounge wasn't planned out properly. Also, on previous cruises, the suite bartenders would go out of their way to be sure the alcohol you wanted was available in the lounge- this trip- we were told sorry go to the martini bar as we do not have the ingredients. The shops were fair- no great things to purchase- but that helped save us money! We really enjoyed Cozumel- spent a day at a beach resort- Costa Maya was a disappointment. Perhaps the time of year- but the beach was loaded with smelly seaweed. We could swim in the ocean. But the port is nice and we should have just stayed at the port. Grand Cayman is beautiful and 7 mile beach is wonderful. We didn't get off in Key West. Due to an itinerary change, we went to key west the last cruise day- we had to stop at a naval base- so it wasn't in the heart of town. Also, because it was a US port- we had to line up at 7AM to get a sticker on our seapass card. Crazy! couldn't sleep the day after chic night- even if you didn't want to go off the ship- you had to line up. Much prefer doing a US port at the beginning of the cruise. Disembarkation was easy as was embarkation. We didn't go to any art shows or use the casino- Overall, it was a restful vacation and we enjoyed the ship. Next cruise Celebrity cruise will be on the Edge (2nd) time! Read Less
1 Helpful Vote
Sail Date: July 2019
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. ... Read More
Wife and I decided to book cruise since the Hard Rock vacation didn’t turnout very good last year at Punta Cana with her getting bad sick. As title says this was our 1st so nothing to compare to other than resorts we stayed at. Overall it was a very good vacation. Our room attendant was top notch along with our waiters in the dining room we ate dinner at. I’ll just give review step be step as I remember it. Flew from MSY to FLL where Celebrity people where waiting on us to bus us to ship. All went well except bus driver was annoying about getting tips for loading luggage. Luggage went straight from bus to rooms which was nice except again the guys moving them seem like something bad could happen to them if they didn’t get tipped. Once on the ship I thought the breakfast, lunch and dinner were pretty good to be serving that many people. We even loved the hamburgers and hotdogs served by the pool and ate lunch there several times. We bought the drink package which we didn’t drink as much as I figured we would. Think we got to drunk the first couple days and calmed way down after that. We never tried any of the restaurants that cost extra but I heard some people saying they were better than what the normal dining was but we were fine with it. The majority of the crew were very hard workers and were very professional compared to resorts we stayed in before. I thought the pools would be bigger but most people rather laying around them which the ship had lots of chairs in the sun and under shade roofs which was very nice. Only complaint was the bed/chairs around the pool are packed so tight it hard getting in and out of them. The crew in this area done a very good job but there were two taller blacks guys working the upper pool deck bar being aggressive for tips. We tipped around $150 to the staff but when people act this way they get nothing from us. Now that I think about it they were the only staff members we didn’t like so that’s pretty good for that many people. We went to several shows that were very good especially compared to some of the resort shows we been to but maybe not what you would see at a nice Casino we have on the Mississippi coast but these were free without being a big gambler. We upgraded to a room with balcony and it was nice to be able to sit outside. Room was bigger than I expected and in very good shape with a nice bathroom. We have a smaller cruise scheduled with friends in February that we will have an interior room so will know more then if it was worth it. I booked straight from Celebrity and the only thing I was misled about was the dress code. I understood her as there would be a couple dinners that people dressed up for and the rest were nice casual clothes so we were thinking nice shorts and golf shirt or something. After being there I find out they don’t want you sitting at the bars in shorts except if your outside by the pool. I guess everyone already new this but we didn’t so we packed completely wrong. I am fine if that is what is expected but the people booking these need to let us first timers know. We didn’t do any of the excursions because most are not worth the money we have done in the past so elected to just visit the areas on our own. First stop was Key West which is really nice and we rented a motor scooter and had a good time on it exploring the island. I rented it for the whole day and should have just done four hours because in the afternoon it’s packed and hot in the traffic. Next stop was Costa Maya which if you not going on excursions to see the ruins or something I would hang out at the pool. The people at the shops will aggravate you continually to buy something in their shop. They will give you something free and want to see your sea pass. They must be able to charge against it some how and it’s tied to your credit card. I would keep sea pass in your pocket when your not on the ship. Cruise lines should warn about this if they can charge you like that. I may be wrong but why do they insist at seeing it. Next stop was Cozumel which was nice you take a taxi to town for $8 for two people. Lots of shops selling the normal tourist stuff but we finally had enough of them trying to pull you in their shops so we went back to the ship pretty early. Some people said it depends on where you go but we had no idea and just got out where taxi stopped. One couple was saying it’s fun to rent car and drive around island but the way they drive I would be afraid of being in an accident in Mexico. Next stop was Costa Maya which was best place of all. People in the shops didn’t pressure you and they had public beach to hang out on with the best water you could imagine. The stops in Mexico you had to pay for the excursion to beach unless you knew how to get to public beach which it wasn’t advertised on the ship. Also Mexico had a lot of sea grass washing in but the water is beautiful. Next back to Fort Lauderdale and the only issue we had was they got us off ship early then we had to wait till our number came up to get luggage were there were no bathrooms. I suggest carrying your on luggage off so you get off first. We were not told we could do this but many people did. We paid for transportation from airport to ship and back at the end of cruise and the only thing we had trouble with is the bus was not marked on which one we were supposed to be on so had to walk around asking different drivers. But overall we had a very good vacation and would book with Celebrity again. This review is all over the place but I’m sitting in airport waiting on flight and figured I should try and help someone out that never cruised before. Read Less
6 Helpful Votes
Sail Date: July 2019
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total ... Read More
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total group of 9 people. Hopefully my review will focus on the opinions on my wife and myself. We both are in our early fifties, and overall, this was our 7th cruise. Port of Ft. Lauderdale: Pier 25 is spectacular!!! Easily accessible and well laid out. Being in the concierge level, we took an escalator upstairs, and were quickly checked in. We LOVE the new process of being able to immediately go to your cabin and drop off your carry-ons and pick up your room keys. We did that and headed straight to 1 of our favorite spots, the Oceanview bar...(sad that they took the couches out). Our party headed to the MDR for the concierge lunch which they enjoyed. (I attended a marketing Q&A in the iLounge). No issues with the muster drill, and sailaway was it's usual awesome time as we once again gathered at the OVB for the view!! Dinner in the MDR - Day 1: We had all agreed that we'd have dinner a couple of times together, and the 1st night was 1 selected. The service that night was.....meh. I think, the last time we sailed on the Equinox, our server Carlton spoiled us. What was even more disappointing was the fact that we returned to our cabin at around 9pm, to see our room turned down, and a certificate for 35% off at Murano.......for that night only!!! WHAT?!?! So our cabin steward didn't really get off on the right foot with us. Day 2- Key West: We've been to Key West a few times, so we decided nothing too exciting...just a walk down Duval, head towards the buoy and a photo, then head back to the ship. We stopped at Angelina's Pizzeria on a recommendation and it was definitely warranted!! Legit slices!! After that, we did stop at Kermit's Key Lime Pie and was completely surprised as to how amazing their selections were. The wife got a slice of pie, while I opted for the chocolate frozen slice on a stick......(I wish I would've gotten 2 - but THOSE darn calories!!). We grabbed an assortment of the key lime cookies to go!! That evening, the Mrs. attended the first of what wound up being her 2 Hot Glass Class.. She LOVED them, and would highly suggest!! Day 3 - Sea Day: Sea Days mean Evening Chic for dinner. We attended the 'Costa Maya, Cozumel and Cayman Port Shopping Presentation', which sadly, I gained nothing from. We both wish we had that time back. We did spend some time going through a decent number of shops and watched a couple of minutes of the Champagne Auction. I played in a Sit and Go Texas Hold'em Tournament ($60), and then we hung out in the Solarium for awhile before dinner. The wife and a couple of others from our group went and saw the comedian after dinner and they enjoyed him. Got our picture taken with Captain Kate before dinner!! Day 4 - Costa Maya: We literally walked through the port, and then back on the ship. I understand now why so many people told me they didn't even get off the ship in that port. IF you did get off, be prepared to be bombarded by slick salepeople hounding you to walk into their shop for 'unique' wares that you can't live without. Easily, the worst port I have ever been in. Fortunately, the Craft Social and OVB made me forget all about that experience. This was also Bingo night. VERY expensive, but a good way to kill an hour, and hey.......somebody has to win!! Day 5 - Cozumel: UGH!!! So.....the day before, we found out that our excursion had been cancelled which I was REALLY disappointed in, because it was the only excursion that I had planned that involved Mayan ruins.... We were able to jump onto a 'Best of Cozumel with Market Exploration' excursion. However, it was $20 more pp, because I booked our original trip when Celebrity was running one of it's sales. I mentioned this to the young lady at the desk, and she gave us 10% off, so that was sweet. The tour, and our guide were good. We got to stop and have a taste (or 5) of tequilas (we bought a bottle) and a fantastic chocolate show and more samples at Mayan Cacao Company, among our stops. The wife and a few others attended the other comedian's show and also found him to be funny....so funny, they went and saw him again on the 7th day. Day 6 - George Town, Grand Cayman: Well.......so, we got on an Island Adventure excursion. We drove by the Governor's Mansion, stopped at the Tortuga Rum shop for some samples and bought a few souvenirs, stopped in 'Hell' and bought our obligatory postcards and mailed them, and stopped at Dolphin Discovery Cove which was cute. I thought that I had read we were going to stop at '7 Mile Beach', but other than our guide mentioning that it is really on 4.8 miles long, and seeing a sign for it, that's as close as we got to it. I was correct, we were supposed to have a stop there, but I was already so disappointed with this stop, I opted to keep quiet about it. I think it was more of a poor guide than anything else. The best part of this day, was the invite for the Captain's Club Sailaway on the helipad. No snacks, no champagne, just plastic cups of water, but at least it was a new experience. Day 7 - Sea Day: Evening Chic!! Packing Day!! A little more time in the Solarium!! Captain's Club cocktail evening!!! More pictures with Captain Kate!! Some notes: At breakfast on the 1st sea day, i did find that our server from the last cruise, Carlton was indeed still here!!! We immediately had our section changed over to him, and had every dinner in the MDR!! He is still the best!! Cannot recommend him enough. We filled out a comment card about him, and mentioned him specifically at the CC cocktail party to the Director of HR!! We did have a breakfast on our balcony....the smaller table was really a problem. It does make the veranda seem bigger. The cabin is laid out well, for the 2 of us, plenty of storage. (Don't forget space under the bed). Our cabin steward, through no fault of his own, spoke very little English, and probably understood even less, so I kept things simple with him, and he seemed to be a bit stronger as the week went on. He wound up being okay, and we threw a few more dollars at the end of the week. Craft Social (formerly Gastro Bar) was more busy than last time we sailed on the Equinox. Great selection of craft beers, and quite a few covered under the Classic package. Solarium was well watched by staff, didn't seem to be any sense of 'chair hogs' or kids hanging around. The new cabanas do not seem to be a big hit. Lots of bocce on the lawns, that was fun to watch with some delicious Bloody Marys!! The ship and it's staff are still at the top of the spectrum. The itinerary seemed, to me, to be the setback from our previous experiences on her.......that and some people that we came across, that, in all honesty, could not have treated the staff anymore poorly. To hear the way that they talked to them, and their disrespect towards them AND the ship, was pretty disappointing. To watch people move the chairs from the deck onto the lawn, when there are numerous signs saying not to, was pretty much my breaking point. Enough so, that I said something to them.....politely, and they, politely moved them. Maybe I am just getting tired of people LOL!!! Overall, we love Celebrity and the Equinox, and we're looking forward to returning to the Eastern Caribbean next year (we feel is FAR more beautiful than the Western),but I am hopeful that the clientele will bring a little more joy to the small World that 3,000 of us will live in for a week!! :) Keep the seas calm and the Sun bright, Andy Read Less
1 Helpful Vote
Sail Date: July 2019
We are not new to cruising, but this was our first Celebrity cruise. We are sold on the brand. Despite the fact that we can't wait to sail with Celebrity again, five stars would be an indication that there is no room for improvement ... Read More
We are not new to cruising, but this was our first Celebrity cruise. We are sold on the brand. Despite the fact that we can't wait to sail with Celebrity again, five stars would be an indication that there is no room for improvement or growth. If I could, I would rate our overall experience 4.5. We enjoyed three aft concierge class balcony cabins on the ninth deck. The adjoining/connecting cabin feature on the Equinox is refreshing and has a cool factor. You cannot enter or exit through the interior of the rooms. Instead, there are double doors that serve as a foyer of sorts. When the double doors are closed, you are the "connecting" cabins are encased. If you leave the door to each connecting cabins propped open or unlocked, occupants can freely move between each cabin. You access the double doors with your stateroom key. Aft balconies that "connect" to a sky suite enjoy access to their cabins through a single door that open into a spacious hallway. You control your level of privacy. We also loved how swiftly our request to unlock the partisans of our balconies was honored. It was like we had one huge, extended balcony all to ourselves. We received five-star cabin and room service. Our cabin steward was marvelous and ready to accommodate. Every dining experience, whether in the main dining room, in the cafe or at specialty restaurants, was also five-star. The staff you encounter daily understand the concepts of professionalism and customer-centered service. Everyone went out of their way to make us feel like we were genuinely on vacation. Celebrity deserves an A+ in those areas. However, Celebrity ranks poorly when it came to a customs matter. Unlike previous sailings with other cruise lines, we were led to believe that we did not need to complete any customs forms or declare purchases in writing. The day before we returned to Ft. Lauderdale, my husband -- to my own pleasant surprise and initial shock -- bought our college sophomore a pair of chocolate diamond earrings. It is not the first time he has paid thousands of dollars on a cruise ship for diamonds, so questions were asked upfront. The manner in which my husband was approached as we disembarked was disturbing. (Hence, the less than five stars). A member of the Equinox staff approached my husband in a covert way and asked him to come with her --- no explanation or clue as to why. It all happened quickly and in the confusion, he ended up getting separated from our group. My husband says he expressed his concerns and received an apology for the manner that he was escorted to customs. Nevertheless, it should not have happened. Much has been written about expansive renovations that will take place among the Celebrity fleet. The Equinox was fresh off a dry dock, but it is my understanding that some areas of the ship benefited more than others. There are beautifully appointed restaurants, sitting areas and other public spots throughout the ship. I specifically asked a veteran member of the staff about the staterooms. The Equinox did not get the major "revolutionized" renovation many expected. Based on previous pictures, however, I could tell that the new beige and blue color schemes for the drapes, bedding and carpet was an improvement for the cabins, giving ours a relaxing feel. We booked about 60 days until sailing, which I consider last minute. I considered it a blessing to find three concierge class balcony staterooms next to each other. The perks -- especially the expanded room service menu -- were wonderful. I am thankful for the fast and reliable Internet service. We selected the complimentary Internet package as one of our promotional offerings. I had no issues completing some graduate course assignments by deadline. I also appreciated the ability to make reservations for any-time dining in the upstairs main dining room. The food was delicious, the service was consistently outstanding and the atmosphere was pleasing. Our servers were professional and personable, but never intrusive. Tuscan Grille allowed us to break the monotony of our evenings. Everything about Tuscan Grille fits the definition of fine dining at its best. An overview of our port experiences: I have given up on shore excursion offerings in the Caribbean. Celebrity partners with Private Journeys, which was no help. After an initial response from an agent and my follow-up question, I did not get another email until just days before sailing. The agent's email stated that a lead did not work out and she was unable to help after all. It turns out that we were a million times better off researching and planning day trips on our own. We had an amazing time at a resort in Tortola, British Virgin Islands. For $30 a person plus taxi fare for the four of us, I was able to book one of the most memorable and fun day trips of my life. A The scenic BVI, followed by St. Thomas, was the highlight of our port experiences. Magen's Beach in St. Thomas was crowded with guests from the Equinox and two other cruise ships, but we found a spot to set up beach chairs and umbrellas, which must be rented from the gift shop. We have been to Nassau, Bahamas countless times. We did not leave the ship. As for Puerto Rico, this was my second and last time giving it a chance. We went there about a week before the protests. We had no idea a political uprising was brewing, but we knew something was way off and talked about it. The atmosphere was tense. With the exception of a hostess standing outside a bar, no one seemed friendly or helpful. You know something is off when cabs are lined up along the port but you have to initiate conversations to get a ride. I observed many fellow cruisers returning to the ship after a brief venture out. We walked to Walgreens and made our way back to the ship. We did not make it to any of the shows or participate in enrichment activities. I enjoyed the solitude of the library, however. Read Less
10 Helpful Votes
Sail Date: July 2019
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. ... Read More
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. Following is my effort to provide an honest and fair assessment of the Equinox and our experience on her. For reference- my wife and I are 50's/60's and have sailed on Carnival, Norwegian, Princess and one previous Celebrity Cruise (Mediterranean). Wife is from Scotland, I'm American, but have lived in UK and traveled a fair bit, mostly in Europe. THE SHIP The Equinox Itself is a beautiful ship that is generally well laid out and easy to navigate. Cabins are very nice- Ours was an aft balcony which we really enjoyed. It was a pretty long walk to the elevators & stairs, but we didn't mind. For those who may have health or mobility issues, a more mid-ship location would probably be advisable. Although we generally try to use the stairs to help burn off calories, there were ample elevators and although the ship was full, the wait times were never long. The ship was well maintained and clean, and there were plenty of hand sanitizer stations throughout the ship which we appreciated. THE CREW/STAFF & ENTERTAINMENT We found the crew to be very friendly and helpful. Bartenders were often busy, but worked hard to accommodate everyone. The Celebrity Song & Dance crew were quite good and we enjoyed their presentations, particularly 'Topper'. The House Band was excellent and the other entertainers did a good job, as well. We also felt Maartin (Cruise Director) did an outstanding job. Overall, I'd rate the entertainment at an 8 out of 10. FOOD This is one of the areas where we felt Celebrity has 'fallen off' a bit. While the Silhouette Main Dining was Good, it wasn't Great. The service was excellent, but Celebrity has clearly elected to decrease it's food costs somewhat as compared to our last cruise with them. In fairness to the company and as a restaurant owner, I can understand the huge challenges they must face when attempting to feed so many people with varying tastes and still maintain profitability. However, I really hate the fact that Celebrity, as well as most of the other cruise lines have elected to push the extra-cost specialty restaurants so heavily. It's quite obvious they are using a lower grade of beef and seafood in the main dining room and only serving 'Prime' or upper-level 'Choice' in the specialty venues. That would be easier to accept if the cost of dining in the specialty venues didn't run $50+ per person per meal. I just believe that is a bit excessive for most cruisers. The Oceanview Buffet food was very good and equalled or exceeded that of buffets on our past cruises with a myriad of choices MOST of the time. Unfortunately, this venue was more or less shut down during the afternoons and after around 9 to 9:30 in the evening; offering only pasta and pizza at those times. Late-night dining options were very limited, although free room service was available until midnight. Apparently, the 'Midnight Buffets' are a thing of the past? Burgers, fries, hot dogs, etc were available at the Mast Grill, but I'm not sure on the hours of operation. We chose not to eat at any of the specialty restaurants, but heard generally positive things about them. PORTS of CALL This was really our biggest disappointment with the Equinox's Eastern Caribbean itinerary- Not so much the Ports-of-Call themselves, but more the timing. The stops (in order) are San Juan, St Thomas (USVI), Tortola (BVI) & Nassau. We elected to take this cruise primarily because we wanted to see San Juan and Tortola. Unfortunately, these were the two ports in which we had the least time (basically, only a half-day). I've been to St Thomas a few times and am not a big fan (although it does offer one of the best beaches in the Caribbean). Given its close proximity to San Juan & Tortola, I would much prefer to have concentrated more on those ports. MISC As is the case with every cruise I've been on, Celebrity 'pushes' those activities which provide them with extra profit- Art auctions, shore excursions, shopping in certain stores, etc. To their credit, their promotion of these things is not in the least obtrusive (as it sometimes is on Norwegian and Princess). My only complaint here is with their "Shopping Programs". The 'Shopping Guide (Michael) and probably the cruise line itself obviously has some sort of 'arrangement' with certain stores in each of the ports. It's fine that they offer recommendations for shops that sell 'genuine' & legitimate merchandise; however, these 'shows' are a bit misleading in that the great deals they go on & on about are not really that great. I priced some rather expensive watches that were supposedly 'Duty and Tax Free' making them a great bargain, only to discover I can buy them just as cheaply back home. But, my real complaint here is that maps they give you of each port, show ONLY the shops they are promoting. FINALLY I will definitely sail with Celebrity again. In spite of the areas above where I have outlined a few issues, I still believe they are one of the best, if not 'the best' of the mid/upper-level cruise lines. I've read some pretty negative stuff another reviews and have a hard time believing these people were being objective. For example, one reviewer of a March, 2019 cruise made the comment that the smoking areas around all of the bars bothered he and his wife. Hogwash! There ARE NOT smoking areas around all of the bars. Equinox has 4 designated smoking areas, 2 of which are locate on the starboard-side of bars- One completely aft and the other on the top deck forward. All one has to do at either of these, is sit on the port side where it's smoke free. None of the other bars allow smoking. Another cruiser complained about embarkation, I honestly do not see how it could have gone any smoother. I thought Celebrity did an outstanding job of getting everyone on and off the ship smoothly. Read Less
5 Helpful Votes
Sail Date: June 2019
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. ... Read More
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. We originally had booked a 5:30 AM departure the day of the cruise on Southwest using points. But later we decided a 5:30 flight meant a super early start and we would be exhausted once getting on board, so we booked American through the Celebrity website for a 3:00 PM flight arriving at 6:00 PM. Good plan, but American, the PHL airport, and weather combined to make our 6:00 arrival 11:30 PM. By the time we arrived at the Hilton Garden Inn it was after 12:30 in the morning. So much for being refreshed when we arrived to the ship! In any case, after breakfast the front desk at the Garden Inn told us that the BJ’s “Across the street” had a nice wine selection and you didn’t need to be a member to buy wine. Who knew? We walked over and obtained two bottles to bring for Verandah enjoyment. While at BJ’s, the Florida skies decided to bring some liquid sunshine in abundance, so we called an Uber for the ride back to the hotel. At about 10:15 another Uber picked us up for the quick trip to the pier. Check in was incredibly fast. Porters took our bags, we breezed through security, and were told our keys would be waiting for us at the stateroom. We have a friend who works at the port and he was able to visit with us for a few moments while we waited to be allowed to board. About the same time our traveling friends also met us at the terminal. “Elite” and “Aqua” are both in the third group to be allowed to board, and we were both. By about 11:15 we were onboard. We were told we could stop by our cabin to drop off our carry-on but please not to linger there as the cabins were not ready. No worries, we followed instructions! We visited BLU to speak with the host to go over my DW’s food allergies and they were most accommodating. Along with our friends we visited the Oceanview café (Lido) to peruse lunch. Despite our early boarding, the Oceanview was already quite crowded. Afterwards we wandered around exploring the ship until we were told the cabins were ready at about 1:00. We really like the cabin (1560) and especially the huge overhang over the balcony. I know some don’t like this but for a warm weather cruise in July we found this allowed us to use the balcony quite a bit; without the shade, we would not have been able to use it. The shower is also nice. Service from our stateroom steward Usman was top-notch. The muster drill was held in the main theater. Celebrity has done a nice job with a humorous video to keep our attention during the drill. Holland America and Princess could take a lesson from this. After the drill our luggage arrived so we spent a little time unpacking the suitcases. We met our friends and enjoyed our first dinner in BLU. We all commented that if this meal was an indication of the rest of the cruise this is like dining in a specialty restaurant. Our waiter Luciano was incredible. After dinner we debated trying to attend the show but were just too tired. Wondering the ship we were impressed with the number of venues with live music. Sunday June 30 – Key West We ordered breakfast to be delivered to the cabin as we had an early meet time for our Key West adventure of a Private dolphin & snorkeling charter on the “Squid” by Honest Eco. We met our traveling friends at Café El Bacio at 8:00 and the six of us departed together. We took the shuttle to town and then walked the eight or so blocks to the marina, arriving right “On time” at 8:45. It was HOT in Key West while on land. We used the restrooms at the marina and got on board the Squid. Squid is a unique, custom built ship that runs mostly on battery power. This makes it ideal for dolphin watching. We did see a number of pods of dolphins, and even caught one doing a jump clear out of the water. This was a lot of fun and afterwards we went snorkeling at a reef off one of the out-islands. The snorkeling was not as clear as I would have preferred and with the current it was a little challenging to stay in place. I likely would have preferred the alternate to snorkeling in the ‘sponge garden’ where they sometimes take guests. We enjoyed the journey back to Key West and almost forgot how hot it was there until we docked. Then we trekked back to the shuttle stop. Upon reaching the ship I will say that the security staff were the meanest and most unfriendly I’ve ever experienced on a ship. First they were directing people into one of two lines to board Equinox. One of the lines was a little shorter but to reach it was a much longer walk around a building, and they directed people who were obviously having a challenge walking in the heat into the longer distance queue. This just shows a total lack of care for the guests and to be honest, makes the TSA look pretty good. After reaching the actual security screening, someone chastised me for not putting my camera into a tray. Well, on 30 prior cruises I’ve never needed to put my camera in a tray, so why on this one? Once onboard I needed to stop at the front desk to get change for tips and future shore days. While there I mentioned the security treatment as the “Worse experience in 30 cruises” and they took down my cabin number but I never heard anything further from anyone. This episode cost the Equinox ½ star from the total review. We had a little bit of late lunch in the Oceanview. I don’t recall the rest of the afternoon but this was the least special dinner in BLU. We were the latest of the cruise (as we had a late lunch) and ended up with a different waiter. Perfectly okay, but that was all. His assistant was also less than the best. On the way out we spoke with the hostess who said she would try very hard to get us a table with Luciano. Before dinner the Captains club invited all members to the sky lounge for the welcome back party. This was very nice with many officers attending. Monday, July 1 – At Sea We had a very enjoyable sea day on Equinox. The only negative to report is that Celebrity really needs to do a better job policing “Chair hogs” on sea days. Early in the morning (before 8:00) nearly every lounger in the solarium or near the pool has towels with clips, t-shirts, paperbacks, or whatever placed on them. Yet walk through there at 10:00 and there is nearly no one actually sitting in these loungers. There were a few family groups on board that obviously had one person go early and “Reserve” a dozen or more loungers all in a row. We witnessed the obviously frustrated pool staff looking up and down the empty rows while folks searched for a couple of chairs. On the positive side, there was a very nice cruise critic meet and greet. Captain Kate and many officers stopped by to say hello. The Captain also asked if the original roll call starter was there, any they were. We enjoyed the thermal suite for a while. While the main dining room is open for lunch, the offerings in the Oceanview looked better. We’ve been on this class of ship before but the Oceanview had such variety like we don’t recall ever seeing. The fresh fish being fillet and then cooked right in front of you is incredible. They made up a special order of grilled (rather than breaded and fried) Calamari for my DW, and it was delicious. There was a “Canada day” party in the Sky lounge which we attended. Most of the officers were there and we played Canadian trivia. Great fun. We enjoyed our Elite happy hour for a while before dinner and were very pleased to have Luciano back as our BLU waiter (as he would be the rest of the cruise). Tuesday, July 2 – Costa Maya, MX We enjoyed breakfast in BLU and met our traveling friends at 9:00 to depart the ship. I had come down late Monday with a case of “Pink Eye” so we found a pharmacy in the port complex (there are at least two) and for $11 they sold me antibiotic eye drops. Those worked perfectly and a few hours later my eye already looked much better. Based on cruise critic recommendations, we had booked an all-inclusive day at “Jaime’s at the Blue Reef.” Getting there was easy after navigating through the port complex. They really do NOT want folks leaving the port! 10 minutes in a taxi and we were dropped with at the Blue Reef on the Malecon. We had a very nice a relaxing time, but we will not do this type of beach day again. For one thing, it’s hard for us to stay on the beach for four-five hours. For another, we really don’t drink. I will say the food was very good and service terrific. But $50/person is a lot if you are not consuming huge amounts of alcohol (as the family near us obviously was!). The beach is very fine powdery sand and everyone is doing the best they can to prevent the huge amounts of sea grasses from washing up on the beach. We tried to go out to the reef to snorkel but getting there was a huge challenge so we never made it. We would do the beach at Costa Maya again but not at an all-inclusive. Returning to the ship we had a relaxing late afternoon and another great dinner in BLU. Wednesday July 3 – Cozumel, MX We went to the pool at 7:00 to enjoy some quiet pool time. We then visited the thermal suite until about 8:15. We rushed back for quick showers to make it to BLU before their 9:00 closing (or so we thought). Arriving at 8:45 we were surprised to find the door closed. The hostess saw us and waved us in. They had adjusted their hours due to the early port call today to 7:00 – 8:30. However, they sat us and we quickly ordered. Even with our late arrival we were not the last to leave BLU. We had a nice relaxing morning on the ship and for some exercise we did walk the pier and the port area. On past visits we have always gone to Chankanaab National Park and enjoyed the beach, snorkeling, and services there. But we had planned something different for this port day. Today we had prebooked a 1:00 tour at the Kaokao Chocolate Factory. We followed instructions and took a cab, arriving 40 minutes early. Our tour began 10 minutes early as everyone had arrived. This was a very different “Tour” as we learned a lot about the history of Chocolate and actually got to make our own Chocolate from Cocoa beans. This is a LOT of work! We also sampled MANY different types of chocolate. We enjoyed the time spent there, bought some more chocolates and they nicely packaged up the chocolate we made (Patties to make Hot Chocolate) to take home. They called a taxi van to take us back to the Equinox and we arrived 30 minutes before the all-aboard. The ship actually left port a little late as one of the ship’s tours was 20 minutes late returning. Dinner was in BLU and we also made the show tonight. This show was a “Journey” tribute band and they were superb. I was surprised that I only recognized a few of the songs, yet all of us really enjoyed the show. Thursday, July 4 – Grand Cayman Island We enjoyed our BLU breakfast and were on the first tender to the island, arriving about 9:45. The meeting time for our pre-booked excursion with Acquarius Sea Tours was 10:45. There were many independent tour operators at the port, but no one with Acquarius. Well, we were early, so we walked a little around town. We visited one souvenir shop where I bought a very bright tropical shirt for $12.00 and headed back to the port before 10:30. Still no one there from Acquarius Sea Tours but now at least 15 or so folks waiting for them. One family said they took their tour last year and really enjoyed it. In the meantime we had thought about ditching them as in our experience, if an independent tour provider is not there early to meet you reliability is in doubt. But we waited, and that was a mistake. Finally at about 10:55 Captain Mario shows up with his sign. He checks folks off his list, and leads everyone to the parking lot and an older mini-bus. We were among the first to board to sit in the middle. It is a 15-20 minute ride to the marina and the driver tells us a little about what we are passing. We reached the marina and headed out to the “Big John.” Boarding was fine and we found there was not enough room for all to sit in the cabin. We had a very quick safety briefing. We asked for water. Someone grabbed a reusable plastic cup, took the lid off a cooler, and dipped the cup into ice, then poured water from the same cooler into the cup. The look on my DW’s and friends faces was “Really?” I asked did they want to bail on the tour. All agreed so we quickly left the Big John before the ship left the dock. Captain Mario asked what was wrong and I explained I had a cold and drinking from a communal cup everyone would get sick. He said they had bottled water… We still decided not to join the outing and wished them well. Acquarius Sea Tours has an excellent web site. Reviews here are overwhelmingly outstanding. The price is very reasonable. But this just wasn’t for us. We went to the marina office and bought a couple bottles of water. They called a cab for the four of us. We returned to the tender dock at about noon. Back on Equinox, they were having a fabulous “All American” lunch in the lido. Full fresh fish being grilled, all kinds of great food and just a wonderful time had relaxing there. We met the chef from BLU who has been taking care of DW’s food allergies. We spent the rest of the afternoon (while it stormed outside and over the bay where we would have been on the Big John) in the solarium pool and thermal suite. We enjoyed the captains club happy hour and a great “Chic night” dinner in BLU. The lobster tails were very good. We managed to stay up for the July 4 party at the main pool. This ended up being geared to a much younger and energetic crowd so we didn’t stay long. Still this was a really great day despite (or perhaps because of) the aborted excursion. Friday July 5 – At Sea We checked the BLU schedule and breakfast today was 8:00 – 9:30, so we visited the solarium pool at 7:10 AM. We found that nearly every lounger was already “Claimed” with no one siting in them. We did finally find two quite a distance from the pool and put our gear on them while we enjoyed the pool. There was one other gentleman using the pool and we talked a while. After the pool, I went to bring back tea and fruit plates from the Spa Café. We decided to forgo the BLU breakfast in favor of enjoying the solarium. I was dry enough by that point to walk to the Oceanview café and ordered omelets to bring back. We enjoyed them on our loungers. Our traveling friends found us and said they missed us in BLU. I went back in the pool for a while with them. After the pool we all visited the thermal suite (and gladly gave up our loungers to folks looking for a few) and I believe I ended up napping on the warm stones. Leaving there late morning we proceeded to get cleaned up before lunch in the Oceanview. We had a table aft outdoors which was just delightful. The duet was playing at the sea view bar (deck 15 aft) at 1:30 so we went up there and snagged enough seating for our foursome. We enjoyed the duet. After their set it was time to get most of our luggage packed. We had our last captain’s club happy hour and an incredible last meal in BLU. I’ve always felt that cruise companies should plan the last meal to be a special one, so folks leave with a very positive experience fresh in their minds. All too often, this is not the case, but in BLU on the Equinox, this last meal was likely the best of the entire cruise. I enjoyed a filet that had to be every bit as good as a high-end steakhouse back home. Everyone raved about this last meal, regardless of their choice of entrée. Desserts were also terrific. We were all sad to say farewell to Luciano and the BLU team. There was another performance of the Journey tribute band this evening in the main foyer. We went and snagged some of the few available seats 30 minutes before the show. We enjoyed this although I will say that many of their numbers were repeats from their stage show earlier in the week. They are really good however. After the show we arranged to meet our friends for breakfast at 7:30 the next morning and returned to our cabin. We finalized our luggage and put it out for movement to the pier and called it a great day! Saturday, July 6 – disembarkation and post-cruise We met our friends outside our cabin at 7:30 and brought our carry-off bag with us to BLU. We had a very enjoyable final breakfast, leaving BLU at 8:15. Our expected disembarkation time was 8:35. We had just enough time for a necessary stop and our number was called. Hugs all around and then off the ship. There was a brief line at a “Facial recognition” station, but no other passport check or anything. Certainly the quickest disembarkation we’ve ever had at a U.S. port. Our luggage was waiting and a few moments later we were on the curb getting into a taxi. The taxi took us to National Car Rental at the FLL airport where we chose our vehicle from the emerald isle. Taxi fare with tip was $22.00. Conclusion: This was the closest to a five star cruise experience we’ve had in quite a few years. Let’s get the negatives out of the way first. The security process returning to the ship in Key West was simply the worst is all our 30+ cruises. I will say that at the other stops they were much more pleasant, but no one from the front desk ever got back to us. The other negative is the previously mentioned chair hog situation. Celebrity seems helpless in addressing this, but it is “Just not right.” We don’t often do warm weather cruises, so perhaps this is entirely common and expected – but why do some cruisers seem to believe they can monopolize entire sections of deck chairs for an entire day and use them hardly at all? It just isn’t right. Celebrity needs to enforce their policy and remove items after chairs are vacated for 30 minutes so others can use them. Okay, the positives – Dining in BLU was a really great experience. Is Aqua class worth double the price of a standard balcony? No. But if you can book it for $200/pp or less over the balcony rate, it’s worth it. For future Celebrity cruises we will look at the prices closely. The one thing is if you are traveling with friends or family, everyone needs to be Aqua or you won’t eat together. We found a seven night specialty dining package is less than $200/pp so that would be an option if one didn’t want to do the main dining room. Entertainment was far superior in both quantity and quality to our recent Holland America cruises. We don’t cruise for the entertainment but when it is really good it sure adds to the experience! Service nearly everywhere was terrific. The only place we sometimes waited a bit was at the bar/lounges. Being “Elite” with access to the Captains Club happy hour is a huge plus when you don’t have a beverage package, plus the service there is top-notch. So overall I am giving the Equinox 4.5 stars out of 5. This was a very nice holiday week getaway well-spent. Read Less
6 Helpful Votes
Sail Date: June 2019
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to ... Read More
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to board at about 1045 and staterooms were available by 1 pm. The ship was freshly out of drydock sporting a dazzling new paint job, new carpets and many interior changes. We were in Aqua Class and our stateroom had been completely renovated with all new carpeting and soft products including some comfortable throw pillows on the sofa. Best of all was Equinox was under the command of Captain Kate McCue, the only American female to serve as Master on a large cruise ship. She is personable, approachable and could easily be confused as a model. The also travels with her pet cat on the bridge and in her stateroom. Food in the Blu Dining Room seems to have declined with rather odd good choices in the evening. I believe five nights they served gnocci in some form or other and one night there was nothing on the menu that appealed so I went to the "every night" backup of a New York Strip steak. It was overcooked and mostly gristle. One night we ate in the Tuscan Dining room and that menu was extensive and nicely prepared. Our cabin was 1587--this is the third time we have had the same cabin as it is the street address for my family. In the past our room attendants were highly visible, responsive and kept the cabin neat and clean. This time our room generally did not receive its initial cleaning until between 3 and 4 pm which effectively blocked an afternoon nap after a morning in the sun. There was no turn-down service--just the pillows plumped up and a chocolate placed on top while the bathroom received a facelift with clean towels. We were not very pleased but did not want to create an issue while aboard so we tried to ignore the short comings. We actually did not even meet our room attendant until day three! We like to spend quiet days at sea by the pool with a good book and there were two of those. Costa Maya as a port is a waste of time. Key West and Cozumel were very nice and in Key West, since we were docked at the Naval Base, had transportation to take us from the ship into town and back. Grand Cayman was a lot of fin as we signed up for the tour of Sting Ray City. It took about 30 minutes on a catamaran to get out to the spot which was a comfortable chest deep with soft white sand beneath. The rays were very curious and used to being handled so we had a god time feeding them and just holding them. A photographer aboard took many shots which were available for purchase at only slightly outrageous prices. Avoid the temptation to purchase food unless paying $29.00 for a hot dog does not bother you. There was a new excursion offered-a "backstairs" tour of the ship. It was a tad steep at $99.00 but we went and thoroughly enjoyed it. We were given special passes and lanyards and were shown the galleys, engine control room, recycling center, food storage areas, one of six crew bars and a peek into a crew dining room. We walked along "I-95" as the crew corridor that runs the entire length of the ship is called. I never realized there were six decks located below the water line. We ended our tour with the Navigation Bridge. A nice young officer explained the operation of the ship to us and we were allowed to photograph anything we wanted--just no videos. Disembarkation was a snap--we were off the ship promptly at 8 am and our bags awaited us and there was no customs clearance, just a quick facial recognition shot. Read Less
7 Helpful Votes
Sail Date: June 2019
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The ... Read More
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The very first captain I ever saw at all the shows and around the ship greeting everyone. Our OV cabin was better than the one we had on the Reflection. This time the bed was next to the window. Giving plenty of room at the closet. 5 dresser drawers verses 3. Bed was comfortable. Most of the food was very good. Excellent waiters. Bar tenders were fast and very friendly. Received offers of 30% off of specialty dining twice during the cruise. The Café al Bacio had excellent pastries and excellent coffee. The manager, Nelson Gonzales could not do enough for everyone. Such a super person. All Theater shows were very good. Even the ones we did not care for. Comedians were boring, old jokes. The young 28 year old cruise director Maarten was awesome. A perfect job for him. He was born to be a Cruise Director. Now for the not so great. Only a few that really were nothing to get upset about at all. The first day they might have had a problem with the A/C. It was hot all over the ship. My wife could not get the wine she liked without buying the bottle. Same on the Reflection. The buffet had only two problems. The mashed potatoes were never hot, the meat balls in sauce were actually cold. Otherwise, excellent variety and taste. Let’s talk steak. Usually we only eat the steak once. This time we ended up having it three times. First the Tuscan Grill. We had the Filet. It was very good, however not excellent as I would have thought. MDR we had NY Strip steak. Very good not excellent but served on a super hot plate. No hot plate in the Tuscan grill where it should have been. Now for a total surprise. The last day in the buffet for dinner they had NY Strip or Ribeye, your choice done on a flame grill. The steak was cooked perfect, excellent taste, very tender. A few to many times for tomato soup. They had a party called ”Party Like Gatsby” To give you an idea how loud the DJ music was. They had to close the fire doors to the halls with the state rooms. It was in the Atrium deck 3 and also loud you could barely hear one another when you screamed to talk. It was loud on deck 14. Only one Slot Tournament. For some reason, the ship was always crowded. Unlike the Reflection. Shows and other gatherings were timed over the top of one another. Too many things started at the same time. Last of all. I guess clothes that are too small for a person is the new style or something. Plus no socks with dress shoes even patent leather shoes and a tux that is several sizes two small. The cruise director being 6 ft 5” his pants were always about 4 inches above his shoes and no socks, his long sleeve shirt was above his watch and the suit jacket was very tight on him and the sleeves were about 3 inches above the shirt sleeve. The bottom of the jacket was way too high. It was as if he was just wearing a lot smaller size than he should. This was not just once. But every day. It really looked bad. One day he even rolled up the pants to be short. He was not the only employee that wore no socks with dress shoes and high water pants. So like I said. Must be a new fad. I hope not. All in all a fine cruise. Enjoy. Read Less
5 Helpful Votes
Sail Date: June 2019
My DH and myself decided in March to take a cruise for our anniversary. We have sailed on the Celebrity Summit twice in the last three years and really love the Celebrity experience. We were looking for a cruise that had Key West and ... Read More
My DH and myself decided in March to take a cruise for our anniversary. We have sailed on the Celebrity Summit twice in the last three years and really love the Celebrity experience. We were looking for a cruise that had Key West and Grand Cayman in the itinerary and this sailing worked for our summer schedule. Since we have not been on this particular ship before, we didn't notice any changes since the partial refurbishment, but we knew which areas had been changed and found the overall look of the ship to be well decorated. We had a Concierge level stateroom with a slanted balcony (9241) and really liked the larger balcony. Our room had been refurbished and we really liked the colors and wall decor. A few things we noticed in this cruise that were different than our Summit sailings. These could be differences in the crew or in training or just fewer crew per passenger since the Equinox is a larger ship. 1)We did not meet our stateroom attendant until at least day 4. We don't hang around our cabin a great deal, but on the Summit we usually met the attendant the first or second day. 2)We typically order room service a few days during our cruise. We had food items forgotten (which they brought immediately when we told them upon arrival), they delivered one morning without calling first, and they only called once to check on our room service experience. 3) MDR - on the Summit, the assistant waiter would always let us know what the types of butters were on the table. This seems like a silly thing to notice, but we found we missed that little part of the introduction to the meal! Towards the end of the cruse, we just went ahead and asked what they were. The cruise director, Martin, was fabulous. Very friendly, entertaining, and approachable. Captain Kate McCue is a delight to have on the ship. We cruised with her on our first Summit cruise and were glad to see her again. This was our first time to try Select Dining. I made our reservations weeks ahead of the sailing and for the most part the times worked out. There were a few times we decided to eat later and I was able to change our reservation (on the Celebrity App) to a later time. We found that we missed the set dining time mainly because we liked getting to know the wait staff. We did manage to request a particular waiter's station for our last 3 dinners and so if we do Select Dining again we would talk to the maitre d to request a particular section for the entire cruise. We enjoyed all of the evening shows that we saw. We missed Vox Audio's performance and the last night's performance - Life. The live music was very good as always, we enjoyed watching the dancing every night in the Grand Foyer. Nice large space for those who enjoy dancing. We joined in on the last night's Silent Disco in the Grand Foyer. Very fun! We did not do any of the Celebrity Shore excursions. Key West, we rented bicycles and toured the island that way. We visited Fort Zachary Taylor and were lucky enough to get there for the 11:00 guided tour. We highly recommend this if you like history. Our guide was very knowledgeable and entertaining. Wish he had been my history teacher! Costa Maya - took a taxi to Mahahual and went to the restaurant/beach the cab dropped us off at. It was called Capitan Barba Negra. We had a few beers and shared a serving of guacamole and chips which was delicious. The section of ocean in front of us was the nicest on that part of the beach (we took a walk to see what the other beach restaurants looked like. It was easy to catch a cab back to the port. Overall, we did not enjoy this stop. At the port, we were overwhelmed with shop owners wanting us to come in to their stores. We live in Texas and have been across to border town quite often (not recently though) and so are used to this, but it is still annoying. They have a very nice pool at the port that you can grab a chair and use the pool if you buy food and drink from the restaurant there. It is very nice, but we felt like if we were going to do that we might as well go back on the ship and eat/drink for free. Cozumel - we took a cab to the Money Bar. We really enjoyed this restaurant/beach stop. There was really good snorkeling in our section of the beach. You didn't even have to go far out to see fish. There was an undertow further out. If you go, you just need to be aware. The service was excellent here. We ordered chicken nachos and they were good. Grand Cayman - I had booked a 2 stop snorkeling trip with Captain Marvin's. We had it scheduled for 1:45, but we were able to. We went to Stingray City first then a coral reef. There were about 30 people on board. We had a great time. We had the shuttle driver drop us off on 7 mile beach at Calico Jack's bar and restaurant. They had a great grouper dish that we split. It was one of our favorite meals of the whole trip! The owner sat us at a table and checked on us several times. Great place! We then took a shuttle back to the port. This cruise had 2 sea days. We loved relaxing, playing bingo, watching the Officer vs guest volleyball game, shopping and gambling. Debarkation went very smoothly. We enjoyed eating breakfast in the MDR that morning before getting off the ship around 9. We were at the airport by 9:45 for our noon flight. The longest part of debarkation was waiting for an uber. We are sailing on the Equinox again in 2020. We really enjoyed our cruise, but did miss some of the personal experiences we had on the Summit. Read Less
Sail Date: June 2019
We chose this cruise because we wanted to try Celebrity. We are Emerald level on Royal and heard it was a step above. The food was about the same except the specialty restaurant was superb. We missed the quality of entertainment that Royal ... Read More
We chose this cruise because we wanted to try Celebrity. We are Emerald level on Royal and heard it was a step above. The food was about the same except the specialty restaurant was superb. We missed the quality of entertainment that Royal provides. We loved the coffee shop and desserts there. The ice martini bar was a lot of fun. We missed the pizza centrally locates on Royal and ice cream at the pools. This was listed as a luxury cruise but I did not see much difference than Royal. Embarkation was very easy and liked the welcome champagne. We were able to access our room very quickly. The buffet was average but felt like ants on an anthill. There needed to be more entertainment and more shops onboard. The prices for the spa were higher than on Royal and the time was less. The ship was refurbished but was not finished in time for our sailing. The new areas are very nice. Read Less
1 Helpful Vote
Sail Date: June 2019
We were on Equinox's first cruise after the revolution. It was our first X cruise, so we couldn't compare the ship to what it looked like previously. Our last few cruises had been on ships with less than 700 passengers, so we ... Read More
We were on Equinox's first cruise after the revolution. It was our first X cruise, so we couldn't compare the ship to what it looked like previously. Our last few cruises had been on ships with less than 700 passengers, so we were slightly concerned about being back on a larger ship, especially after embarkation seemed disorganized. We needn't have worried! We were always able to find seats at the pool, solarium, theater or the Oceanview Cafe. We had select (anytime) dining, and never had to wait more than a few minutes for a table. We were generally pleased with the food. We ate once at Murano but didn't think it was worth the premium over the main dining room. The Mast Grill was a great place to get a burger or hot dog, and I enjoyed grabbing something quick at the Spa Cafe. Overall, service was fine; it was not overly solicitous but perfectly acceptable. Everyone worked hard and usually had a smile. The entertainment could use some improvement, as well as the selection of free movies in the room. We enjoyed the X experience enough to book a Thanksgiving sailing on Summit. and hopefully we'll enjoy it just as much as this cruise! Read Less
6 Helpful Votes
Sail Date: April 2019
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality ... Read More
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality seemed a bit lower than prior year. I will admit that the Chateaubriand for 2 was horrible, we left 90% on the plate . When asked how was your dinner wh honestly told the waiter of the quality . Now , It was resolved as we were invited back for a " we are sorry dinner" Steak Dianne was prepaired at our table .. This is what you call service and respect for customers. We are committed Celebrity cruisers , and have always liked the service. We appreciate that food prices have gone up and the cruise line has and is trying to balance quality with price.The cruise line shoud I hope take into consideration the the food consummed in the specialty dining rooms gives a credit to the general food costs in teh main dining room and buffet. Don't be cheap. We will be giviing the Specialty Restaurants another try on our next cruise in September 2019, on the Infinity. Cabin was always clean. Was it because of the ship's age, or some other problem but the water for the shower, too hot and no adjustment worked, and toilet flush did not operate one or twice during the cruise ( both were quickly attended to. ) This is what you call service . We are Looking forward to our September cruise. Read Less
6 Helpful Votes
Sail Date: April 2019
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any ... Read More
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any other cruise as we did this one. The staff on the ship, specifically our wait staff in the MDR and our room steward were fantastic. Easily some of the best we've ever had. The food was pretty good in the MDR as well, although I think Celebrity may be off a bit on their portion sizes. Some dishes were way too much, when it should be less, and not enough when it should be more. We had a concierge class cabin, which was great, although most of the perks were just sort of "eh". My husband is Elite and gets better perks. This was the smoothest sailing I've ever been on. There was hardly any rocking, the entire time. The shows were amazing. We weren't a huge fan of the comedians that they had but the shows and the magician were great. This was our first cruise, out of 17, where we actually wanted to attend as many of the shows as we could. All the ports were great. We were even able to tender into Grand Cayman, which I missed the last time we were supposed to stop at this port due to high winds. We did all of our excursions independent of Celebrity and paid way less per person than what they wanted for the same trip. There were a few things that really irked me, though. My husband and I are fans of winding down at the end of the night playing some card games where it's kinda quiet and we can actually hear each other talk. So on previous cruises, there's always been the library or the card room that's pretty closed off from a lot of noise. It's been great. We expected the same thing on this ship. However, the card room and the library are both positioned in a manner that when there's a band playing in the grand foyer, and there typically is up until about 11pm every night, the sound drowns out everything. Both the card room and the library are not closed off. The only place we were able to find quiet enough in the evening, aside from our own cabin, was in the World Class Bar. They seemed to have a bit of an issue stocking the bars, too. Several times over the course of the cruise, my husband would order a drink from a bar menu and he'd be told "we don't carry that". So it was a little strange they'd list a drink they don't carry. We were usually able to find what he wanted in another one of the bars but that was after a couple days and having that, "oh, hey look! that beer is here" moment. For example, at the Passport Bar, my husband ordered a specific beer that was on the Passport Bar menu and the bartender told him "we don't have it" and when my husband asked about it being on the menu, the bartender just sort of shrugged. I can understand being OUT of a particular thing, but not carrying it at all when it's on the menu is a bit ridiculous. Debarkation was a bit of a disaster. Mainly due to the fact that other than a sheet of paper they give you with your luggage tags, there's no real communication about it. We were told two different things in regards to where to wait for self-assist and even then, where we actually needed to be was different. It was a bit stressful. I'm cruising on Celebrity again in June so I won't say that I'd never sail on them again but this cruise certainly wasn't up there in my list of the best cruises. It was still a good cruise, though. Read Less
4 Helpful Votes
Sail Date: April 2019
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in ... Read More
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in the past but still good. Couldn’t have asked for better evenings. The pool was very relaxing on port days on sea days we steered clear of the pool and took advantage of other activities in the ship. It’s an easy vibe on the ship with lots of little hideaways for relaxing and romance. No climbing walls and slides just pure relaxation. The staff are incredible and take pride in what they do and are always professional and helpful. They don’t see there families for months but still smile and provide outstanding service. It humbles you. The ports were good, loved Puerto Rico it was our favourite. The people are friendly and the food was amazing. Read Less
Sail Date: April 2019
Great ports of call - Key West, Costa Maya, Cozumel, Grand Cayman. Overwhelmed by all the written information we had to read to know what was going on each day. We had an ocean view room on deck 3 aft. Took awhile for us to get comfortable ... Read More
Great ports of call - Key West, Costa Maya, Cozumel, Grand Cayman. Overwhelmed by all the written information we had to read to know what was going on each day. We had an ocean view room on deck 3 aft. Took awhile for us to get comfortable to where things were located. Most staff were excellent. Except the last day we had a staff member make a direct personal (body shaming) comment about us needing to get some exercise. (More to the story but all I am going to say here) The pools, restaurants, cafe and sitting areas were nice. We went on shore excursions at each port. The casino on-board didn’t pay out at all. We had the classic drink package although I don’t think we made up for the cost. We met lots of nice people from all over the world. We carried our own luggage off the ship through the terminal because we had number 49 which meant we would be nearly last to get off. Read Less
1 Helpful Vote
Sail Date: April 2019
We sailed out of Miami on Saturday, April 6th. This was our 17th cruise. What is normally a short wait to board the ship, we waited in line for an hour and a half until we finally were able to board. Once on the ship, we were greeted ... Read More
We sailed out of Miami on Saturday, April 6th. This was our 17th cruise. What is normally a short wait to board the ship, we waited in line for an hour and a half until we finally were able to board. Once on the ship, we were greeted with a glass of champagne and toured the ship which seemed to be ship shape even though it is headed for dry dock in early May. Our cabin number 8295 was a balcony. Jed, our room steward was the ultimate professional. My wife had previously broken her foot and Jed made sure that her ice bag was filled morning and night. The room was well-kept with plenty of storage and closet space. We saw a few shows and they were what you would have expected on a cruise ship. Although I thought the food choices to be somewhat limited, the service was impeccable. We had the late seating at table 218. Our Waiter, Dave B., Assistant Waiter Saroj and Sommelier Yan performed flawlessly, and catered to our every request with the utmost professionalism. Although we normally do not a need to deal with the Maitre D', my wife inquired about different vegetarian choices. Stipe Kozul, the Assistant Maitre D' made sure that my wife received an excellent Indian dish the following nights. He stopped at our table numerous times throughout the cruise and catered to our other requests. We enjoyed his professionalism, hometown stories and his great sense of humor. (I'm sure his wife in Italy now knows too!) On sea days, don't forgot to grab a burger or hot dog at the upper pool deck grill........delicious! Most of our group of 31 met every evening at the Martini Bar. Hector was the BEST bar waiter we ever had. A smile never wavered from his face and his service was top-notch! Since we've been to the Western Caribbean many times in the past, and with my wife's broken foot, we stayed aboard ship with the exception of Key West. She needed to pick up new "Cat Shirts" at the Hemingway House. We also purchased some street art and had lunch at "The Blue Macaw." the Bloody Mary's were spicy and delicious! All-in-all a great cruise with great friends! Read Less
3 Helpful Votes
Sail Date: March 2019
Embarkation took 1hr and several attempts. (because we were British?) booked a table for 2 in the restaurant but were put on a table for 8. Told it would be sorted but it wasn't really. A table for 8 split was split into a table of 4 ... Read More
Embarkation took 1hr and several attempts. (because we were British?) booked a table for 2 in the restaurant but were put on a table for 8. Told it would be sorted but it wasn't really. A table for 8 split was split into a table of 4 and 2 twos with a six inch gap in between the tables. No privacy. Usually sail on princess but found this ship (celebrity Equinox) tended to rock about probably due to its narrow beam which princess never do. ) To many smoking areas around bars which made it uncomfortable for us non smokers. No cocktail lists around bars to chose from. Now the positives- excellent WiFi at sea. Nice classic drinks package. Very friendly staff. Lovely dining area at the rear of the ship. No areas to busy. Great adults only pool. Nice selection of food in the buffet.. Good amount of lifts which meant no queuing. Read Less
1 Helpful Vote
Sail Date: March 2019
We arrived a day before the cruise to explore the Design District in Miami and enjoy an excellent meal at Coconuts in Fort Lauderdale. With the proper use of luggage tags, which are obtained by mail in advance of the cruise, embarkation ... Read More
We arrived a day before the cruise to explore the Design District in Miami and enjoy an excellent meal at Coconuts in Fort Lauderdale. With the proper use of luggage tags, which are obtained by mail in advance of the cruise, embarkation was a smooth and simple process. Debarkation was quite straight-forward as well. The ship itself was large, but not overwhelmingly so. For those who like to burn off a few calories to compensate for increased consumption of food and drink, the ship provides ample walking and stair climbing opportunities. Travelling in Aqua Class provided a room with decent floor space, a good shower and a large balcony. This provided a nice retreat in the face of competing for lounging space on the open decks during prime time. Special thanks to Hector who took care of our room during our stay! We were very impressed with the food, drink and service at Blu Restaurant (exclusive to Aqua Class). We very much like to commend our servers Allan and Natalia for their excellent and friendly service. Both were very dedicated to their jobs and are definite assets to Celebrity Cruise Lines. While not a particular fans of shows, musicals, comedy acts on land or at sea we did enjoy the musicians at various locations throughout the ship. We also recommend the Silent Discos, which proved to be alternatively strange, fun and exhilarating. For those who are rough and ready, we recommend the Triple Play excursion at Costa Maya. We found it an enjoyable to experience the outdoors in a less sanitized, real-life Mexican natural environment. We also highly recommend the Clear Kayak and Snorkel excursion at Cozumel. The activities were fun and the environment was relaxed. The main excursion guide, Pedro, was especially effective, working hard to ensure everyone enjoyed themselves. Overall, we highly recommend Celebrity Equinox in the Western Caribbean as a quality cruise experience. Consider upgrading to Aqua Class if you can for your own good-sized balcony (no need to fight crowds for open deck space), access to the Persian Gardens Spa and Blu Restaurant. Remember to respect others, be polite and smile! Have a good time! Read Less
5 Helpful Votes
Sail Date: March 2019
My 35 year old daughter and I sailed on the Celebrity Equinox from March 16-23, 2019. Since we both work very hard, we were looking forward to relaxation, excellent service, good meals, sun, and fun. A couple of tips that might help: ... Read More
My 35 year old daughter and I sailed on the Celebrity Equinox from March 16-23, 2019. Since we both work very hard, we were looking forward to relaxation, excellent service, good meals, sun, and fun. A couple of tips that might help: 1. Aqua Class made all the difference in the world to us. Eating in the Blu restaurant each morning and evening was a delight. The service is outstanding and, within reason, you can eat what you want...order off of the Blu menu which changes daily, or order from the main dining room. In addition, the Sommelier would greet us each night with a recommendation for a fantastic wine or spirit. Being in a small dining room was relaxing and special. 2. We got the Premium Drink Package for $11.80 extra per day per person. (The regular drink package was included in our package.) We are not big drinkers but has a blast tasting top shelf drinks and not worrying about the extra cost. The Premium Drink package includes specialty coffees, teas, water and sodas. This was especially useful to us as we found the coffee on board the ship to be terrible. The room service coffee is undrinkable. 3. We booked excursions on our own and not through the ship. In St. Thomas we went kayaking and snorkeling near mangroves, in Nassau we went to a private island Barmoral, and in Punta Cana we took a shuttle to Juanita Beach. You never have to worry about getting back to the ship on time if you book through a reputable company on TripAdvisor. Our excursions were the best... and we saw beautiful beaches away from the crowds. 4. Check your bill carefully as we were charged for things that should have been included. Read Less
Sail Date: March 2019
Chose this as were different ports of call from our last Carrabean cruise. Ship is ready for a refit as parts were worn eg. Seats,shower and decor, The crew we great,all very polite and helpful and would go out of their way to speak ... Read More
Chose this as were different ports of call from our last Carrabean cruise. Ship is ready for a refit as parts were worn eg. Seats,shower and decor, The crew we great,all very polite and helpful and would go out of their way to speak to you. Enjoyed the cruise but one thing set it back for me,there were too many gay people on board and they took over. The entertainment was great but doing a back to back cruise we saw some of the shows twice,but were still good.Doing a back to back gave us time to visit the Everglades without worrying about having to catch a plane. We did three of the ships tours but found them a little expensive as you could get the same tour on shore for a lot less money.One we did on St Thomas was lovely but didn’t give you enough time on the beach,enjoyed the snorkelling tho. Read Less
Sail Date: March 2019
We are first time cruisers in our 40's and chose Celebrity due to it's high ratings for service and food. We were looking for warmth and relaxation but also some good excursions that combined history, physical activity and ... Read More
We are first time cruisers in our 40's and chose Celebrity due to it's high ratings for service and food. We were looking for warmth and relaxation but also some good excursions that combined history, physical activity and beautiful views. We had a Concierge cabin (1149) with a larger than average balcony due to the location being the last cabin starboard. There was quite a bit of motion/rocking due to moderate seas and likely the cabin location but otherwise noise was not an issue. We rate the cabin's organization highly with plenty of space for storage of clothes, toiletries, shoes, etc. As expected service was really, really good. Standouts include Savio (stateroom attendant), Linda (MDR Hostess), Sergio (waiter) and Abdulali (assistant waiter). We thought the food was so-so. We ate in Tuscan and my husband needed to send his steak back twice due to it being undercooked. He finally just asked them to bring him an order of lasagna which was quite good. My steak was cooked to order but the sauce/jus tasted like canned broth. Service, however, was excellent. We also ate at Silk Harvest. We had booked it online via the Celebrity app and did not realize the night we booked was a special event (Silk and Soul) and included a multi-course set menu, with the majority of courses consisting of seafood. This was fine for me but not for my husband who is allergic to most seafood. Had we known we would not have booked for this particular night. The restaurant manager was kind enough to offer my husband food from Blu which he did enjoy. We enjoyed MDR breakfast more than the buffet so did that most mornings. MDR dinners were a bit hit or miss for us (highs included beef wellington, turkey, and cheesecake. Lows included chicken and salmon-both overcooked). We did a Celebrity shore excursion in San Juan (Old San Juan Food and Walking Tour) which was very good. The guide was very knowledgeable of Puerto Rican history and very engaging. We had booked a ziplining adventure in Punta Cana (through an outside vendor) but the ship was unable to provide tender service due to rough seas so this day was essentially another sea day. In St. Thomas we did our own thing, riding the gondolas up to Paradise Point and souvenir shopping. In Nassau, we went to the British Colonial Hilton and had a relaxing beach day. All in all this was a very relaxing vacation. Almost too much so for me. I think if we had been able to do our excursion in Punta Cana I would rank our week a bit higher but I found myself bored at times. The only show we attended was a special guest singer, Ashlie Amber Harris, who was outstanding. Disembarkation went very smoothly for us (we checked one bag on the last night). Overall we did enjoy our first cruise. It was certainly relaxing and the service and cleanliness of the ship was top notch. I definitely think I would prefer a more port-intensive trip so will focus more on specific destinations and excursions for the next cruise we book. Read Less
2 Helpful Votes
Sail Date: February 2019
For the most part we enjoyed the ship. Our Steward Wiji was amazing. The food was fairly good. We enjoyed the buffet more than the dining room. We LOVED how nice the restrooms were with the little towels to wipe our hands off, instead ... Read More
For the most part we enjoyed the ship. Our Steward Wiji was amazing. The food was fairly good. We enjoyed the buffet more than the dining room. We LOVED how nice the restrooms were with the little towels to wipe our hands off, instead of the hand blowers. The service was overall was very good. The entertainment wasn't the best we have ever seen, in our opinion. We did really enjoy the show with the singer from Denver. To us the biggest negative was that the running track was right where people are eating, smoking, drinking and relaxing on their loungers. Also people trying to walk to the buffet and being run into by walkers/runners on the track. We personally walk the track early in the morning but one day we waited until later and it was a mess. For the most part we usually travel with Carnival and their jogging track is away from other traffic. Read Less
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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