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5 Helpful Votes
Sail Date: June 2019
My DH and myself decided in March to take a cruise for our anniversary. We have sailed on the Celebrity Summit twice in the last three years and really love the Celebrity experience. We were looking for a cruise that had Key West and ... Read More
My DH and myself decided in March to take a cruise for our anniversary. We have sailed on the Celebrity Summit twice in the last three years and really love the Celebrity experience. We were looking for a cruise that had Key West and Grand Cayman in the itinerary and this sailing worked for our summer schedule. Since we have not been on this particular ship before, we didn't notice any changes since the partial refurbishment, but we knew which areas had been changed and found the overall look of the ship to be well decorated. We had a Concierge level stateroom with a slanted balcony (9241) and really liked the larger balcony. Our room had been refurbished and we really liked the colors and wall decor. A few things we noticed in this cruise that were different than our Summit sailings. These could be differences in the crew or in training or just fewer crew per passenger since the Equinox is a larger ship. 1)We did not meet our stateroom attendant until at least day 4. We don't hang around our cabin a great deal, but on the Summit we usually met the attendant the first or second day. 2)We typically order room service a few days during our cruise. We had food items forgotten (which they brought immediately when we told them upon arrival), they delivered one morning without calling first, and they only called once to check on our room service experience. 3) MDR - on the Summit, the assistant waiter would always let us know what the types of butters were on the table. This seems like a silly thing to notice, but we found we missed that little part of the introduction to the meal! Towards the end of the cruse, we just went ahead and asked what they were. The cruise director, Martin, was fabulous. Very friendly, entertaining, and approachable. Captain Kate McCue is a delight to have on the ship. We cruised with her on our first Summit cruise and were glad to see her again. This was our first time to try Select Dining. I made our reservations weeks ahead of the sailing and for the most part the times worked out. There were a few times we decided to eat later and I was able to change our reservation (on the Celebrity App) to a later time. We found that we missed the set dining time mainly because we liked getting to know the wait staff. We did manage to request a particular waiter's station for our last 3 dinners and so if we do Select Dining again we would talk to the maitre d to request a particular section for the entire cruise. We enjoyed all of the evening shows that we saw. We missed Vox Audio's performance and the last night's performance - Life. The live music was very good as always, we enjoyed watching the dancing every night in the Grand Foyer. Nice large space for those who enjoy dancing. We joined in on the last night's Silent Disco in the Grand Foyer. Very fun! We did not do any of the Celebrity Shore excursions. Key West, we rented bicycles and toured the island that way. We visited Fort Zachary Taylor and were lucky enough to get there for the 11:00 guided tour. We highly recommend this if you like history. Our guide was very knowledgeable and entertaining. Wish he had been my history teacher! Costa Maya - took a taxi to Mahahual and went to the restaurant/beach the cab dropped us off at. It was called Capitan Barba Negra. We had a few beers and shared a serving of guacamole and chips which was delicious. The section of ocean in front of us was the nicest on that part of the beach (we took a walk to see what the other beach restaurants looked like. It was easy to catch a cab back to the port. Overall, we did not enjoy this stop. At the port, we were overwhelmed with shop owners wanting us to come in to their stores. We live in Texas and have been across to border town quite often (not recently though) and so are used to this, but it is still annoying. They have a very nice pool at the port that you can grab a chair and use the pool if you buy food and drink from the restaurant there. It is very nice, but we felt like if we were going to do that we might as well go back on the ship and eat/drink for free. Cozumel - we took a cab to the Money Bar. We really enjoyed this restaurant/beach stop. There was really good snorkeling in our section of the beach. You didn't even have to go far out to see fish. There was an undertow further out. If you go, you just need to be aware. The service was excellent here. We ordered chicken nachos and they were good. Grand Cayman - I had booked a 2 stop snorkeling trip with Captain Marvin's. We had it scheduled for 1:45, but we were able to. We went to Stingray City first then a coral reef. There were about 30 people on board. We had a great time. We had the shuttle driver drop us off on 7 mile beach at Calico Jack's bar and restaurant. They had a great grouper dish that we split. It was one of our favorite meals of the whole trip! The owner sat us at a table and checked on us several times. Great place! We then took a shuttle back to the port. This cruise had 2 sea days. We loved relaxing, playing bingo, watching the Officer vs guest volleyball game, shopping and gambling. Debarkation went very smoothly. We enjoyed eating breakfast in the MDR that morning before getting off the ship around 9. We were at the airport by 9:45 for our noon flight. The longest part of debarkation was waiting for an uber. We are sailing on the Equinox again in 2020. We really enjoyed our cruise, but did miss some of the personal experiences we had on the Summit. Read Less
8 Helpful Votes
Sail Date: June 2019
We chose this cruise mainly due to the itinerary. We wanted to go to Key West, and then say how the highly rated the Celebrity ships were, especially Equinox. We were not disappointed! Everyone from Captain Kate on down just made the ... Read More
We chose this cruise mainly due to the itinerary. We wanted to go to Key West, and then say how the highly rated the Celebrity ships were, especially Equinox. We were not disappointed! Everyone from Captain Kate on down just made the whole experience one to remember! Our Cabin, the MDR, the entertainment, activities, the buffet, the bar service were all top notch. We had anytime dining, so we did not sit at the same table each night. We enjoyed meeting new people. We only ate dinner in the MDR, and were pleased with everything except one entree each. The OVC Buffet was good, but could get crowded. The burgers at Mast Grill were very good, and fries were always crisp. We tried to eat at the Spa Cafe, but could never find it open when we wanted to eat there. Would have liked a quick snack when coming back from an excursion. Sunset bar was our favorite. We got our 1st drink there for sail away. We also liked Craft Social for a pre-dinner glass of wine, and could always get a drink there or at the casino bar (even though we only walked through the casino) on our way to the theatre for a show. We also liked the frozen drinks at the pool bar. There were 3 production shows, 2 comedians, a magician and an a-Capella singing group. All were very good and an hour or less. The Full Moon white party was moved from the pool deck due to some showers but it was loads of fun. Silent Disco was a hoot, and really a good time. I did karaoke one night, but Quasar is about the only part of the ship that feels data and not a really well thought out room. We did glass blowing one sea day. It was very fun, and we each have a wonderful one of a kind souvenir to remember our cruise. Service everywhere was great and with a smile, from Captain Kate, to Maartin the Cruise Director, to the waiters and stewards, bartenders...everyone was great. We did the hop-on-hop-off bus in Key West. Enjoyed the town and the lobster rolls we got were delicious! We used Puerta Maya as "ship day" and did not leave the port area. We did hop off for about an hour of shopping. We went to Paradise Beach in Cozumel, The beach was OK, but the pool was outstanding. the food was good and Manuel was a great waiter too! We went to Calico Jack's/Public Beach area in Grand Cayman. Without a doubt the best beach in the world! Powdery sand and gorgeous blue water. We will be back there for sure! We could not have had a better time for our 30th anniversary cruise...Equinox, till we see you again! Read Less
8 Helpful Votes
Sail Date: June 2019
This was a great trip - better than we could imagine! We did not do aqua class and were perfectly happy in Main Dining Room. Clean ship, great staff, lots of activities on board ! One complaint - people hold chairs with towels so on ... Read More
This was a great trip - better than we could imagine! We did not do aqua class and were perfectly happy in Main Dining Room. Clean ship, great staff, lots of activities on board ! One complaint - people hold chairs with towels so on sea days all poole chairs saved by 730 am EVEN though that is not supposed be allowed. People put a towel/stuff and don’t come back for hours . This is really infuriating and I wish Celebrity would at least try to help/prevent. Excursion 1 - San Juan - walking food and culture tour - it was amazing- small group and actually joined by Michelle Bernstein. Perfect excursion! Excursion 2 - bus tour St Thomas with 2 hours at beach, 2 hours shopping, and ride to top. NEVER AGAIN Unfriendly, rude, not safe, too long -ugh Excursion 3 - escape to Tortola PERFECT. This was early 730 am but that meant crowd low we got there before crowds. We sat at Hendo hideout because as long as you eat/drink there chairs and umbrellas free. We liked this less crowded area more than Celebrity area provided. No excursions at Nassau - barely off ship for an hour - not clean or friendly - maybe good excursions available that we missed ?? Read Less
7 Helpful Votes
Sail Date: June 2019
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into ... Read More
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into perspective. Just to give some clarification, I've been on two Celebrity Cruises but it's been over ten years since I've cruised with them. Our family was a loyal RC cruising family until we decided to branch out. So without further ado, let's jump into the review: Positives: • Honestly, what made my cruise enjoyable was the dining staff I had in the main dining room. Our waiter was Reynaldo. M. and Carlos at table 166. Those two were fantastic waiters and were on top of everything. They were friendly and it was nice to form a bond with them. Reynaldo always made sure we were pleased and happy with everything from food to service. Carlos was overly friendly and accommodating to our table and was a laugh and joy to have. We will miss them dearly. We had no issues in the MDR. The food was excellent on board. I always looked forward to eating in the MDR. I actually prefer Celebrities' chefs more so than the Moveable Feast chefs that came and prepared dishes that night. I found on the Moveable Feast night I greatly disliked the appetizers and main meals created by those two chefs. The only redeeming quality was the desert. If you do the MF again, get better chefs. • I had no issues ever finding a seat on the pool deck to tan or sunbath. This is usually a common problem with cruises, but I did not have this issue. The pools were well kept and not crowded and were set at nice temperatures. • I really enjoyed having Capt. Kate as our captain. I've been on at least 20+ cruises and I've never had a memorable cruise captain, but I can honestly say Kate is a memorable and fun one to have. I enjoyed listening to her morning riddles and hearing her sense of humor. There was something so humble about that and humanizing. Loved it. • Our room steward was fantastic. He was super lovely and very consistent. He always had our room cleaned quickly and efficiently. I could see he worked super hard and wanted to make sure we were taking care of. Negatives: Bars/Bartenders: • I spent a lot of time in Sky 14 and I'm sorry, but the bartenders up there have to be some of the rudest people I have ever met. Day 1, for sail away, I went up there to get a drink. There were only two people at the bar, one who already had a drink, and another gentleman who was waiting to get served. There were two bartenders cleaning/stocking the bar and ignored both of us for eight minutes. Eventually, they acknowledged us after that time but seemed bothered by the fact that we wanted to order a drink. Then another bartender from the pool deck came down and got my drinks made. What made it worse though is that then he berated me about why I wouldn't want to get the drink package. I don't drink that much, in fact, I only had one drink the entire cruise, so why would I want to spend $50 a day only to drink once?? Basically, I found that most of the bartenders were rude anyway. They tended to look over your head and act like they didn't see you, which only further turned me off from utilizing them. I also hated that they were desperately trying to shove the drink package down our throats. If we didn't want it, we didn't want it! Activities on board: • There were not enough activities to keep people entertained on board. I would have loved to see more game show type of games on board. The last sea day was the most boring day I have ever experienced on a cruise. We had one trivia game at 10:15 AM and then a huge gap where nothing but seminars or paying ($$$) activities were available until 3:15 PM. I found that absurd because on NCL I was never bored with the entertainment. They always mixed up the activities or game show ideas, but on this cruise I found myself being bored many times. Why are there so many activities where you need to pay additional money or listen to people talk? We're already paying a lot as it is. (Most of the seminars are to get you to spend more money, like on wellness products) Speaking of activities...I found the entertainment group to appear to look like they don't enjoy their jobs very much. They always looked super melancholy and would rush through the activities they did happen to provide as if they had better things to do. They'd speed through the trivia questions or show up late, etc. Darren and Charlotte were my favorites out of the group, but as a whole, they didn't look like they worked as a team. Also, the locations where they'd hold the activities were not suitable. I still don't understand why they'd host the interactive game shows on Deck 4 in that small entertainment court. It got too congested and there weren't any seats. Room Temperature: • I really enjoyed the layout and location of our room. We were located in room 8277 and it was right near the elevators. It was lovely and cool during the day but at night it felt like a sauna in there. Every night on board, my mother and I would wake up around 3 AM- 4 AM sweating like pigs. We did not have the duvets draped over us, just the mere thin sheet. It was terrible and we complained to guest relations and our steward and they said nothing could be done. Needless to say, I did not get the best sleep on board. Another thing that was kind of annoying was the fact that the walls were paper thin. I could hear conversations from either side of my room. I would hear when people sneezed, coughed, or snored. Internet: • Internet was pretty spotty most of the cruise. It wasn't great and would disconnect often. Medical/Infirmary: • So one thing I was not planning was getting some sort of allergic reaction while visiting a beach. It happened the 4th day in and I was covered in an itchy, blotchy, red rash on my arms. I went to the infirmary to see if there was anything they could to alleviate it. I was greeted by one of the nurses or doctor, but I'm not sure since she didn't even introduce herself. She said, "What do you need?" I said, "I have a rash I got from the beach and--" "--What do you want me to do?" she cut off abruptly. I couldn't believe how short she was with me. She didn't even bother to look at my arms and proceeded to say. "Take some Benedryl." "Um, I don't have any. I came here to see if I could get some." "You want me to sell you some??" That was the type of service I received... Basically, there were some aspects I loved and some I just really did not care for. I will say this though, this does not make me want to run out and book another Celebrity cruise line. I will probably return to Royal Carribean next time. Read Less
8 Helpful Votes
Sail Date: June 2019
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food ... Read More
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food was not good. We sent back a number of dishes. The staple salad (Caesar) came to the table limpe. As if it was laying out for some time. The strip steak was uneatable! One morning the bacon was so greasy and dry that it stuck together and was unable to cut. The service in this restaurant was also not up to par. Recommended to us one night what to order and then came back after we took her suggestion, and told us they didn't have it. Took a creamer off a table next to us that they were cleaning and placed it on our table. I could go on and on. Our room was always kept immaculate!. Our steward name was Francisco. Excellent job all week. Didn't do much activity on port days being we were there before. We had cruised 29 cruises and always returned to Celebrity. Sorry to say, we don't think we will again. Read Less
Sail Date: June 2019
We chose this cruise because we wanted to try Celebrity. We are Emerald level on Royal and heard it was a step above. The food was about the same except the specialty restaurant was superb. We missed the quality of entertainment that Royal ... Read More
We chose this cruise because we wanted to try Celebrity. We are Emerald level on Royal and heard it was a step above. The food was about the same except the specialty restaurant was superb. We missed the quality of entertainment that Royal provides. We loved the coffee shop and desserts there. The ice martini bar was a lot of fun. We missed the pizza centrally locates on Royal and ice cream at the pools. This was listed as a luxury cruise but I did not see much difference than Royal. Embarkation was very easy and liked the welcome champagne. We were able to access our room very quickly. The buffet was average but felt like ants on an anthill. There needed to be more entertainment and more shops onboard. The prices for the spa were higher than on Royal and the time was less. The ship was refurbished but was not finished in time for our sailing. The new areas are very nice. Read Less
5 Helpful Votes
Sail Date: June 2019
We have cruised a lot and I must say Celebrity did not put their best foot forward. Cabin Steward was great, room good but after that FAIR is the best I can say. Although the Cruise Director Thanks everyone for Their energy in every other ... Read More
We have cruised a lot and I must say Celebrity did not put their best foot forward. Cabin Steward was great, room good but after that FAIR is the best I can say. Although the Cruise Director Thanks everyone for Their energy in every other sentence there was NO energy from the staff or crew. Starting with the lifeboat drill, it was long drawn out and some STUPID video of some James Bond type of scenes were played which made no sense and took up more time from an already disorganized drill. I tired to cut them some slack since the ship just came out of dry dock and maybe the crew was not in sync but from there it got worse. First night dinning was horrible. I am NOT a picky eater but went with just a plain sirloin steak to make it simple. The first was uneatable almost raw, second had fat and grissel all thru it and I finally just ate around a third try since we had been there over on hour and a half, not because of my sending back food but just terrible service. OK first night out of dry dock I tried to understand. Second night not many choices and the special was a steak so gave it a shot. No good, just poor cuts of cheap meat. Switched to Chicken Palm, just ok. The third night we just went to the buffet and after cruising for years this was the first time we ever had to do that. Food was good and we had choices. The lobster night was good and final night we just went with Turkey so we ended OK. Entertainment was just fair. First night show was typical, comedian the second was very good and clean material. Beatles group was good but I must say the Frankie Valle group although voices were good their routine was silly and juvenile. They acted like school kids, VERY unprofessional. The music at the pool on sea days was ridiculously LOUD and on two of the days people had to get up and find officers to have the DJ turn it down. BAD form, bad oversight. Captains club party was nice, Capt. Kate spoke well but officers just stood around and never even said hello. No energy and courtesy. To end the cruise, the walk off departure was long and disorganized. We waited a long time to start moving and the room to gather in was not big enough for the long line. You would think by now the Cruise line would know that more and more people want to walk off so they would choose a gathering place big enough to accommodate a large group where the line doesn’t jam since there is not enough room. Poor planning. In my opinion Celebrity has slipped a great deal and it will be a long time before we try them again. We have cruised recently on MSC and find them head and shoulders above Celebrity in every way. Call me VERY disappointed ! Read Less
9 Helpful Votes
Sail Date: June 2019
Was really looking forward to our Celebrity Equinox cruise for months. We booked Concierge Class based on all the "perks" that were offered. First one priority check in, did not exist. We checked in with everyone else as there ... Read More
Was really looking forward to our Celebrity Equinox cruise for months. We booked Concierge Class based on all the "perks" that were offered. First one priority check in, did not exist. We checked in with everyone else as there was no other option. When Suite class, Captains Club and Concierge Class were called for priority boarding every passenger boarded at the same time regardless of class. Never saw the following which was included in the Concierge Class price, no sparkling wine to be found, no priority luggage delivery (our luggage was received 5 hours after we boarded), our veranda had the same seating as every other veranda so not sure what was meant by lounge seating. Afternoon "delights" were unappetizing. Our stateroom attendant was no where to be found and we twice had to locate help to procure toilet paper that was never replaced. Beds were very comfortable but there was an awful smell coming from the headboard requiring us to constantly Lysol to alleviate the nauseating odor. Lastly, no priority tender service which was ok as it didn't take long to disembark at the port. The MDR food was not good, we had an 8:30 seating and thought maybe we got the leftovers from the 6:00 dinner. Only went there twice and ate at the Oceanview Buffet for dinner the other nights. Unless you want to pay even more money for a specialty restaurant the buffet was the only other choice, with no variety, mediocre food at best but not acceptable on a cruise that you're paying thousands for. Overall staff was unfriendly and it was as if we were bothering them to even ask for a bottle of water. We loved our shore excursions but trying to figure out where we were supposed to go was daunting as everything seemed very unorganized. There were two people at one table directing every shore excursion guest on where to go, we almost missed our excursion after waiting in that line for 30 minutes. Entertainment was average at best with limited production value. There was a lot of talent but the shows left a lot to be desired. I do not understand all the good reviews for this cruise but maybe we were just unlucky or others have not been fortunate enough to have experienced the stellar service that NCL and Royal Caribbean have to offer. Concierge did offer us a $200/per person credit for a future cruise, which is the same as giving us nothing because we will never travel on Celebrity again. Read Less
13 Helpful Votes
Sail Date: June 2019
It is June 2019, and we are aboard the Equinox. We're happy. This is the fifth time in a row (2015 to 2019) and we're booked for November. It takes 10 X 1 week cruises or 5 X 2 week cruises to get Elite status. We get good perks ... Read More
It is June 2019, and we are aboard the Equinox. We're happy. This is the fifth time in a row (2015 to 2019) and we're booked for November. It takes 10 X 1 week cruises or 5 X 2 week cruises to get Elite status. We get good perks with Elite. The ship was just redone top to bottom. The food is something for everyone. We eat for health, but there is lots of meat, poultry, eggs, desserts, and all the rest. They have "Las Vegas" desserts that look better than they are. Paying $50 each to eat in a specialty restaurant is ridiculous. The buffet is ideal for breakfast and lunch. The MDR is great for dinner. Service is wonderful, and food very good. Not excellent, but very, very good food. The ONLY issue we had was weak Internet. Spotty and weak. Staff can't do enough for you. We always get a balcony cabin. You know the ports before you leave, and should investigate them. The excursions are always puffed up and overpriced on any ship. That's a fact. Drinks are expensive, but they offer two out of four free "packages". Internet/drinks/gratuities/onboard credit. Stunning gym. I live in the local gym at home. We only paid $250 a day per person for a 5.5 star ship, which is ridiculously cheap. The problem is that this attracts riff raff. Don't blame Celebrity for that. There are very few 5.5 star ships (Viking, Azamara, Celebrity), and the rest are $400 a day per person and up. All the 6.0 star ships (Regent, Crystal, Gauguin, Seabourne, Oceania) are overpriced ripoffs. You pay a fortune and get LESS. Seriously, insane prices of $500 to $1,000 a day (discount) per person and you get less, not more. They have all failed. The 5.0 star ships like Princess and Holland America just don't cut it. Too much trailer trash and just not enough quality. We don't bother with the entertainment, and bring TV recordings on our tablet. We simply get more with Celebrity and the Equinox. We're happy. and we're hard to please. Read Less
1 Helpful Vote
Sail Date: June 2019
We were on Equinox's first cruise after the revolution. It was our first X cruise, so we couldn't compare the ship to what it looked like previously. Our last few cruises had been on ships with less than 700 passengers, so we ... Read More
We were on Equinox's first cruise after the revolution. It was our first X cruise, so we couldn't compare the ship to what it looked like previously. Our last few cruises had been on ships with less than 700 passengers, so we were slightly concerned about being back on a larger ship, especially after embarkation seemed disorganized. We needn't have worried! We were always able to find seats at the pool, solarium, theater or the Oceanview Cafe. We had select (anytime) dining, and never had to wait more than a few minutes for a table. We were generally pleased with the food. We ate once at Murano but didn't think it was worth the premium over the main dining room. The Mast Grill was a great place to get a burger or hot dog, and I enjoyed grabbing something quick at the Spa Cafe. Overall, service was fine; it was not overly solicitous but perfectly acceptable. Everyone worked hard and usually had a smile. The entertainment could use some improvement, as well as the selection of free movies in the room. We enjoyed the X experience enough to book a Thanksgiving sailing on Summit. and hopefully we'll enjoy it just as much as this cruise! Read Less
3 Helpful Votes
Sail Date: April 2019
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose ... Read More
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose and Pedro. Hope to see you next time! We loved the gym, Persian gardens and sauna. The solarium is beautiful as well. We spent quite a few days at the pool. The sunset bar was great too. The staff at celebrity did everything to make the cruise so special. We celebrated our 34th anniversary. There was champagne waiting in our room. Every afternoon there was a delicious surprise waiting for us from cheeses and fruit to shrimp or different meats. The guest entertainers were wonderful. Ashlie Amber was sensational. The comics were very funny. We love to dance and there were so many opportunities to do just that.(especially “silent disco”) the pool party was fun and the dancers from the show did a little something to entertain. The band was wonderful! Read Less
6 Helpful Votes
Sail Date: April 2019
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality ... Read More
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality seemed a bit lower than prior year. I will admit that the Chateaubriand for 2 was horrible, we left 90% on the plate . When asked how was your dinner wh honestly told the waiter of the quality . Now , It was resolved as we were invited back for a " we are sorry dinner" Steak Dianne was prepaired at our table .. This is what you call service and respect for customers. We are committed Celebrity cruisers , and have always liked the service. We appreciate that food prices have gone up and the cruise line has and is trying to balance quality with price.The cruise line shoud I hope take into consideration the the food consummed in the specialty dining rooms gives a credit to the general food costs in teh main dining room and buffet. Don't be cheap. We will be giviing the Specialty Restaurants another try on our next cruise in September 2019, on the Infinity. Cabin was always clean. Was it because of the ship's age, or some other problem but the water for the shower, too hot and no adjustment worked, and toilet flush did not operate one or twice during the cruise ( both were quickly attended to. ) This is what you call service . We are Looking forward to our September cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
Just returned from Stomptime’s first ever Ragtime/blues/jazz cruise. (Caribbean Miami to Miami). This was a fantastic cruise with quality talent. The musical lead was Brian Holland. Included were Stephanie Trick, Paolo Alderighi, ... Read More
Just returned from Stomptime’s first ever Ragtime/blues/jazz cruise. (Caribbean Miami to Miami). This was a fantastic cruise with quality talent. The musical lead was Brian Holland. Included were Stephanie Trick, Paolo Alderighi, Sonny Leyland, Jeff Barnhart, Fredrick Hodges (all piano), horns by Baker, Caparone, bass by Pikal and Rocha, drums by Danny Coots and others. Annie Sellick provided female vocals. There were two to four hours of music each evening as well as daytime sea day q&a sessions with the performers. At least one cocktail reception for all. Music was performed in sea lounge as private party. Celebrity provided great support and the sound techs were great. A wonderful experience. The music was a mix of ragtime/early jazz, blues and traditional jazz. The folks are planning to do one again, this time in Alaska on the Millenium. (Tentatively June 2020). We would encourage you to check it out if you’re a jazz buff. Read Less
9 Helpful Votes
Sail Date: April 2019
The summary: Celebrity customer service needs retraining. Four to 5 different answers when calling. We lost 50% of our vacation time and the “Executive Customer Service Team” first said they wanted to make things right, but instead ... Read More
The summary: Celebrity customer service needs retraining. Four to 5 different answers when calling. We lost 50% of our vacation time and the “Executive Customer Service Team” first said they wanted to make things right, but instead of giving a any refund or credit, basically said piss if we have your money too bad, as long as people keep paying us we don’t care. The full details: Our cruise and flight arrangements were made directly through Celebrity’s Certified Vacation Planners with a promise from the agent that if for whatever reason we missed the ship, they guaranteed they would get us to the ship "AT THE NEXT PORT". The following is a detailed account of how our trip went: April 19th We drove to DC from NJ to stay at a local hotel before our flight the next morning. We received messages at 5:51 pm that American Airlines flight 1178 to Miami had been canceled. All 3 couples immediately got on the phone to Celebrity's Emergency Travel team. They eventually got us all rebooked on JetBlue Flight 1279 to Fort Lauderdale. April 20th We were at the airport by 4am. As we're waiting in line our JetBlue flight was canceled. We again immediately call Celebrity's Emergency Travel Team, who eventually inform us there are no flights available from any airport around us to Florida that will get us to the ship in time. All 3 of us then received conflicting information. I was told they could get us to the ship Tuesday, April 23rd in Costa Maya, another couple was told we could get on the ship Sunday, April 21st in Key West, and the 3rd couple was told that a refund or credit for another sailing would be possible, but we had to wait to speak to a supervisor and they don't come in until 9am. We proceeded to wait at the airport for almost 5 hours until a supervisor came in. Once we had finally gotten a supervisor on the phone it was at that point that we were informed of the Jones Act and no, we wouldn't be getting on the ship in Key West. Also, if we were to cancel, a credit towards another sailing would not be possible. We would only receive back our port fees and taxes. Our only option at that point was to be flown to Cancun and then driven to Costa Maya on Tuesday. Our last "written" communication from Celebrity's travel team would be our flight confirmations to Cancun. It was at that point that our group was split up. Two of the couples flew through Charlotte to Cancun and we flew through Atlanta to Cancun. When we left DCA we had no confirmation, verbal or written, of where we were going to stay in Cancun. When we arrived in Atlanta we had a text from the rest of our group that we would be staying at the Courtyard Marriott Cancun Airport but still no word on HOW we were getting there from the airport. I again called the emergency travel team to confirm where we were staying and ask HOW we were getting there. They confirmed it was the Courtyard Marriott Cancun Airport and that as soon as we went through Customs there would be someone with a "Royal Celebrity" sign to take us to the hotel. We cleared Customs and entered the room where we were told our driver would be and were bombarded by everyone BUT our driver. The more specific instructions would have been to go OUTSIDE and eventually find our driver who had a sign with our names on it. While the Courtyard Marriott was a serviceable hotel, it was definitely not on par with the accommodations that we were expecting being on board the Equinox. On the Equinox we had purchased the Go Best package which included the premium beverage package and of course food was included on the ship as well. We believe that we should have been put in a resort that would have reflected those amenities we would have gotten on the ship. An all-inclusive beach resort where we weren't landlocked and trapped in an airport hotel 10 miles from town and beaches would have been more appropriate and acceptable. For the 3 day stay at the hotel we had a total of $323 out of pocket for food and beverage and an additional $6 to pay for Cancun’s “Eco Tax” that was not covered in our room rate. That was money we had not anticipated being spent out of pocket on this trip as it was really meant to be spent on the ship or in our ports of call. April 22nd We knew we were to be transported on Tuesday, April 23rd, 4.5 hours south from Cancun to Costa Maya but we didn't know how or what time. I called the Emergency Travel Team and inquired about it in the morning on April 22nd at 9am Cancun time and they said "they were still working on it" but would confirm with me later that day. I requested a phone call back and they agreed. Another person in our group called a little later that morning and was told we were being transported via bus with a 7am pickup at the hotel. When I called back to confirm that afternoon at 3:30pm since I had never received a phone call back they told me that our pickup time was 530am. Which lead to another phone call by the others in our group and 530am was the time given to them as well. April 23rd Our drivers picked us up at 530 in taxi cab shuttles not really meant for long distance transport. They had a list of who should be in each transport as there were others in the hotel besides the 6 of us. It was at this point that our group was split up again. We arrived at the port around 10am. Our passports were photographed, our bags were searched and then we were told to walk. No one from the ship met us. We had to all walk 3/4 of a mile, through all the tourists in port, in 85+ degree blazing sun, down a pier with hundreds of cruisers walking at you, with all our luggage to the ship. We eventually get to the ship, where there is an officer standing outside the ship with luggage from the downliners that made it there before us and also 1 of the other couples in our party. We proceed to show our passports and the boarding passes I had printed as part of my cruise packet. He looked through the stack of seapasses he had and ours were not there. He radioed for our keys and someone else brought ours along with the other couple's and we finally were able to board at 11am. We were promised our luggage would be delivered to our stateroom in 30 minutes. 4 phone calls and 3 hours later our luggage was finally delivered. We were offered upgraded dining one night for the "inconvenience" that it took so long to get our luggage. It was really another day wasted. At this point all of us were looking forward to relaxing and trying to make the best out of the vacation we had left. We had high expectations especially cruising at the Concierge level on Celebrity. Celebrity is a brand that everyone recognizes as a premiere cruise line and we certainly did not receive that level of service from your Emergency Travel Team nor from the crew and staff once we boarded the ship. We were underwhelmed by the service provided by the pool bar bartenders and the cook at the Mast Grill. The Sunset Bar bartenders weren't much better. All of your staff seemed quite overwhelmed at every turn. The Gastropub service was horrible, we literally watched people walk out because they couldn’t get served and it wasn’t even crowded. I don’t know if it’s always like this or if it’s because the Equinox is going into dry dock next month. The highlights of our trip were the Catamaran/Snorkel excursion in Cozumel, the Martini Bar and its amazing bartenders, and the Silent Disco. We only wish that we hadn’t missed the Silent Disco that took place prior to us boarding the ship. Our Main Dining Room wait staff and sommelier were also very good. To summarize: 1. The consistency and communication from your Customer Service Team and Emergency Travel Team was horrendous. They constantly gave conflicting information to the people in our party. They never communicated anything to us in writing beyond our flight confirmations. They never returned phone calls when we requested returned phone calls to provide us with the information they did not have at the time. Remember, at least one couple was initially told we COULD get flights to Key West. This communication failure goes back to our initial booking of our cruise and flights and being told by the travel team the benefit of booking through them guaranteed that if we missed embarkation in Miami they would get us on the ship “IN THE NEXT PORT” Our first port was Key West on Day 2. Your travel team didn’t get us on the ship until Day 4. 2. The failure of the Emergency Travel Team to put us in accommodations that would have been close to equal of what we were expecting to receive on board the Equinox. Expecting us to pay for food and drink out of pocket when we just paid over $4400 for an all-inclusive cruise is absurd. 3. The fact that we had to transport our own luggage 3/4 of a mile from port to ship in Costa Maya. Absolutely not something anticipated nor expected. Again this is something that should have been communicated by the Emergency Travel Team. While we were informed once we got to the ship that you did not have "port privileges" to assist us with our luggage, might I suggest partnering with the excursion operators that rent golf carts to alleviate this rather strenuous task? 4. We booked and paid for Concierge level and never met our Concierge, Noeme. Considering the difficulties we experienced in getting to the ship and getting on mid-way through its sailing some type of personalized service would have gone a long way in making us feel welcome on board. We also missed some of the perks of Concierge level because we didn't get on in Miami. 5. Our friend's anniversary was never celebrated in the Main Dining Room as it was supposed to have been. I don't know if because we were with another couple celebrating their honeymoon that our anniversary was deemed not important, but again it was a missed opportunity by Celebrity to show us its premiere service. The total cost of our trip, subtracting our airfare, was $4003.70. If you divide that by the 7 day cruise it comes to $571.96 per day. We missed 3.5 days, HALF of our cruise for a total of $2001.85 and Celebrity did the bare minimum to make that up to us. You put us up in an airport hotel at approximately $84 a night with us responsible for our food and drink. Celerity declined to assist or "make it right" in any way what so ever including no credit for any future cruise, which I would not use anyway. Read Less
6 Helpful Votes
Sail Date: April 2019
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any ... Read More
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any other cruise as we did this one. The staff on the ship, specifically our wait staff in the MDR and our room steward were fantastic. Easily some of the best we've ever had. The food was pretty good in the MDR as well, although I think Celebrity may be off a bit on their portion sizes. Some dishes were way too much, when it should be less, and not enough when it should be more. We had a concierge class cabin, which was great, although most of the perks were just sort of "eh". My husband is Elite and gets better perks. This was the smoothest sailing I've ever been on. There was hardly any rocking, the entire time. The shows were amazing. We weren't a huge fan of the comedians that they had but the shows and the magician were great. This was our first cruise, out of 17, where we actually wanted to attend as many of the shows as we could. All the ports were great. We were even able to tender into Grand Cayman, which I missed the last time we were supposed to stop at this port due to high winds. We did all of our excursions independent of Celebrity and paid way less per person than what they wanted for the same trip. There were a few things that really irked me, though. My husband and I are fans of winding down at the end of the night playing some card games where it's kinda quiet and we can actually hear each other talk. So on previous cruises, there's always been the library or the card room that's pretty closed off from a lot of noise. It's been great. We expected the same thing on this ship. However, the card room and the library are both positioned in a manner that when there's a band playing in the grand foyer, and there typically is up until about 11pm every night, the sound drowns out everything. Both the card room and the library are not closed off. The only place we were able to find quiet enough in the evening, aside from our own cabin, was in the World Class Bar. They seemed to have a bit of an issue stocking the bars, too. Several times over the course of the cruise, my husband would order a drink from a bar menu and he'd be told "we don't carry that". So it was a little strange they'd list a drink they don't carry. We were usually able to find what he wanted in another one of the bars but that was after a couple days and having that, "oh, hey look! that beer is here" moment. For example, at the Passport Bar, my husband ordered a specific beer that was on the Passport Bar menu and the bartender told him "we don't have it" and when my husband asked about it being on the menu, the bartender just sort of shrugged. I can understand being OUT of a particular thing, but not carrying it at all when it's on the menu is a bit ridiculous. Debarkation was a bit of a disaster. Mainly due to the fact that other than a sheet of paper they give you with your luggage tags, there's no real communication about it. We were told two different things in regards to where to wait for self-assist and even then, where we actually needed to be was different. It was a bit stressful. I'm cruising on Celebrity again in June so I won't say that I'd never sail on them again but this cruise certainly wasn't up there in my list of the best cruises. It was still a good cruise, though. Read Less
5 Helpful Votes
Sail Date: April 2019
We took a western Caribbean cruise on the Equinox in April and had a very enjoyable cruise. Embarkation Embarkation was easy and we were on quickly. We ignored the suggested embarkation times in Celebrity’s email. Getting a glass ... Read More
We took a western Caribbean cruise on the Equinox in April and had a very enjoyable cruise. Embarkation Embarkation was easy and we were on quickly. We ignored the suggested embarkation times in Celebrity’s email. Getting a glass of bubbly when you get on is great. The terminal area was crowded with five large ships turning around that day. The cabin/suite experience is We had a S1 corner aft Sky Suite. It was our first time in a suite on Celebrity and we enjoyed the extra space in the suite and the somewhat larger balcony. The bathroom has a tub/shower with a curtain, not a glass door. We prefer a glass door. Only one sink in the bathroom and it was a little tight for space. The rainfall shower head was about 6 feet and 1 inch high so that was tight too. Plenty of storage space but short on hangar space and hangars. The room didn’t stay very cool at night. The sitting area inside was spacious. Since we were in the aft, we felt the aft thrusters on early morning port arrivals and it was hard to sleep through that. Otherwise it was very quiet. The seas were extremely calm so there was no ocean-motion to speak of at all. Our butler and room attendant performed well and our butler gave us a tray of cheese and crackers every afternoon and replaced our bottle of sparkling wine when we ran out. We went to Michael’s Club as suite guests a few times. It was nice, and quiet, but there was no wow factor there. We would not recommend booking a suite just to get into the Cub. Nobody there ever asked if we were allowed into the Club, we just walked in. Priority tendering was nice in Grand Cayman. Food and beverage Dining and wine are important elements of a vacation to us. Celebrity did an overall very good job here. We ate in Luminae as suite guests and the food there ranged from good to excellent. The seared scallops on the second Chic night were excellent. The so-called signature Luminae burger was huge but didn’t live up to it’s billing as it was not very flavorful. The seared scallops and Caribbean lobster on the second Chic night were the dining highlights. Breakfast was good there with plenty of options and great pastries. The sommelier, Yan, did an superb job and helped us pick bottles for each dinner by showing us the next night’s menu so we could discuss it. Our server, Luis, was also very good and would bring items from the main dining room or even Blu. The other servers also appeared to be very helpful, friendly and efficient. We didn’t try any of the special restaurants. We did have lunch from the Mast Grill or the Oceanview Cafe a few times. The pasta station in the Cafe was excellent! Bar service was good to very good at the bars. The mixed drinks were consistently very good to excellent. Entertainment We didn’t go to a lot of the shows but we did go to the first comic and the magician. The comic was very funny, and a family friendly show. The magician was very full of himself and rude on a couple occasions. We like to play blackjack but on this cruise the blackjack tables paid 6-5 for a blackjack, which to us isn’t really blackjack. Many tables used a continuous shuffle which we don’t like either. The $50 table paid 3-2 for blackjack but that’s too steep of a minimum for us. We saw very little blackjack being played and the casino seemed quiet. We didn’t see any educational or enrichment lectures offered on board. Port shopping previews don’t count. There were a number of activities during the day but some were with an extra cost, such as wine tastings. We did one wine tasting and it was ok; the wines were average. It was hard to get a lounger by the pool on sea days. There was a variety of live music throughout the ship which was very good. The duo Drift were excellent! The Silent Disco was a blast and needs to be experienced to truly appreciate it! Excursions We did the Salsa, Salsa and Beach Break in Costa Maya through Celebrity. It was an early 8:30 departure for making salsa and drinking tequila! It was a fun excursion for us and we were back on by noon. Costa Maya itself didn’t seem like a port to explore without an excursion. We did the Chef’s Market and Private Dinner in Cozumel. The executive sous chef went with 7 passengers and a guide and driver to a chocolate manufacturer, several markets in Cozumel, as well as a tequila tasting. We then had lunch at a nice spot in Cozumel. That part lasted about 4-5 hours and our guide gave us a great background on Mayan history and culture. At about 7 that evening, we regathered on board and met the chef for a galley tour (during dinner, very cool!) then a special seven-course meal in Tuscan but based on local flavors. We didn’t eat what the chef bought in port but it was a delicious dinner. There was also a huge amount of food! We didn’t do excursions in Key West or Grand Cayman, we explored the towns on our own. Cozumel could also be done on your own. In all the ports, you could certainly book your own excursions. Disembarkation Disembarkation was fine. We had a full breakfast in Luminae but had to be done there by 8:00. Getting off was quick, Customs was quick, and getting a taxi was easy. Read Less
10 Helpful Votes
Sail Date: April 2019
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was ... Read More
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was amazing. Specialty restaurants were excellent, (well, Murano was superb, Silk Harvest was very good, Tuscan Grill was just okay. Oceanview buffet offerings were fresh, well presented, and perfectly fine for buffet food. Service in the main dining room was accommodating and refined. Now the rest... We cruised on Solstice in 2016 and it was everything we had heard Celebrity to be. Not here on Equinox. Here's why: - Bar staff in most locations were full of attitude, indifference, and generally behaved as if they were working in an elite Manhattan club where they are doing you a huge favor every time they serve you. Neither my party, or the others we were hanging out with were inebriated or behaving badly. The playful displays in Martini Bar are great, but the act of providing service is beyond them. I witnessed a passenger ask at the coffee bar whether any of the desserts had peanut butter. Rather than answer the question (or go look himself) he replied, "Go look at them. They are all marked." Passenger understandably didn't want to leave the front of the line to go 15 feet back, so she just left without any treats. Female bartender in Quasar several nights would completely avoid eye contact with patrons in order to not serve them. She would stare out over everyone's head as if she were looking something far away and ignore patrons trying to place an order. - Celebrity wants to tout itself as a wine-focused cruise line, with special tasting events (for fee.) Meanwhile, we had the premium beverage package. Most bars were sold out of all premium options. Gastropub had a menu with about 6 red wines by the glass. They only had 2 of them. Same with the white wines. I brought 2 nice bottles of Burgundy (around $65 retail) to enjoy on-ship. Ended up bringing them to the restaurant because they had nothing decent to pour. (Out of this, out of that. Every time I asked about another option, nope - they are out.) Then they have the nerve to charge me the $20 corkage fee to serve me my own wine. (I completely understand charging a corkage in lieu of selling us drinks, but we had paid for the premium beverage package. So ultimately I was saving them from pouring me all their wine by drinking my own. Just irritating. My other half drinks only IPAs. Several restaurants had many options on the list. Forget it. They had Rebel IPA (the most commercial non-craft option imaginable) and 1 bar had some Dogfish, but ran out of it quickly. We shared our comments with a beverage manager who was very nice. He tracked down the last 5 bottles of Dogfish on the ship and placed them in our cabin. Then back to the Rebel. What irritates me most is paying well over $100 daily for the 2 of us to have the premium package, yet they are unable to pour much anything that they label as such. I finally started going to Murano and begging the sommelier to serve me individual glasses of wine, then paying the uncharge between the premium max and the per glass charge. (So now I'm paying even more to have a decent glass.) I'm sorry Celebrity, you can't sell people Premium Beverage packages and then try to serve them $8 Castle Rock pinot noir all evening. The bartender at the Gastropub literally told us, "Don't look at the menu. Just look at the bottles displayed on the shelves, as that's all we have." - Programming - They want tout that they offer classes and enrichment activities. Every "class" is basically just a sales pitch...jewelry...shopping (you know they are getting kickbacks from the retailers that get mentioned in this pitch), art auctions during which tipsy vacationers get bamboozled to buy prints or giclee at ridiculously marked up prices." While the main shows' cast is highly talented, and there was something interesting each evening, there was little going on to do on the ship other than shopping, spa, or gambling. The only fun events were a white party that got people of all ages out dancing by the pool, and the silent disco, for the same reason. Everything else on the ship ultimately is geared toward the Holland America set. Staff by the pool do not enforce the rule against reserving of chaise lounges. Countless passengers had their crap sitting out hour after hour on chairs, never to return. I tried on both sea days to get a spot in the shade or in the solarium. I even asked a staff person for help, thinking they have a way to put a note with time on the chairs. Guy just jabbered back the policy, "No reserving is permitted." I explained that it is being permitted currently and that I needed his help to find a space. He was no help. Food in the main dining room, while prepared adequately, does not feel indulgent or that of a cuisine-focused line. Grilled steak. Grilled salmon. Everything with mashed potatoes and vegetable medley. It's slightly elevated nursing home food. Celebrity wants to target the 40 something traveler, but delivers an experience that seems more in line with the 65+ traveler. Excellent live musicians around the ship, playing Simon and Garfunkel, Stevie Nicks, Kool and the Gang. Maybe Celebrity intended to market to 40 somethings, but it's primarily an older set who books. Ultimately, I feel like I'm on a cruise targeted to my parents friends. I'll be 50 this year and this felt like a cruise targeted to my parents. Read Less
4 Helpful Votes
Sail Date: April 2019
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in ... Read More
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in the past but still good. Couldn’t have asked for better evenings. The pool was very relaxing on port days on sea days we steered clear of the pool and took advantage of other activities in the ship. It’s an easy vibe on the ship with lots of little hideaways for relaxing and romance. No climbing walls and slides just pure relaxation. The staff are incredible and take pride in what they do and are always professional and helpful. They don’t see there families for months but still smile and provide outstanding service. It humbles you. The ports were good, loved Puerto Rico it was our favourite. The people are friendly and the food was amazing. Read Less
2 Helpful Votes
Sail Date: April 2019
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do ... Read More
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do unless you pay $$$ to visit a resort. I also understand the ship is being refurbished and it needs to be. More furniture for the Lawn. Staff as usual AMAZING. They are always such a credit, so helpful and want you to have the best experience possible. I always choose Celebrity because the food is consistently serious. Far too many towels by the poolside this year but that could be spring break. I managed to find a super quiet spot on the 5th deck which was less windy and packed out. ALL cruises need to up their involvement for helping the environment and cleaning up oceans. Encourage recycling. Educate people onboard. I was pleased to see paper straws and recycling stations but still plastic bottles of water. Let’s give all passengers a reusable water bottle and commit to The Ocean Cleanup. Read Less
4 Helpful Votes
Sail Date: April 2019
My teenage daughter and I just returned from our very first cruise and we loved it! The Equinox is a beautiful ship and everywhere we went there were staff members cleaning and keeping it beautiful! My daughter is a "germophobe" ... Read More
My teenage daughter and I just returned from our very first cruise and we loved it! The Equinox is a beautiful ship and everywhere we went there were staff members cleaning and keeping it beautiful! My daughter is a "germophobe" and appreciated that they was hand sanitizer everywhere :) All the common areas were very nice and with the exception of the pool deck they did not feel crowded. The public bathrooms were immaculate and in one of the bathrooms there was an attendant who would open the stall door, clean the seat, squirt your soap in your hand, turn your water on and hand you a towel (a real towel, not a paper towel) to wipe your hands. The pool deck and solarium were busy during peak times as expected, but we were always able to find a chair somewhere. The solarium pool (adults only) was not very crowded but the outdoor pool was pretty crowded during the middle of the day on sea days. Our cabin (6165) was spacious for the 2 of us and there was plenty of storage. The bathroom was more spacious than I anticipated and had lots of storage space. We enjoyed our balcony very much. Each morning it was nice to sit out there and look at the ocean or watch the ship pulling into the next port. The beds were comfortable. We took everything out of our mini fridge the first day and used the space to store the water and soda we brought with us. I read complaints that the fridge didn't keep things very cold, but I thought it worked just fine. Our room was serviced twice a day but we often had to request items (additional shampoo, etc) and I felt that our stateroom attendant should have replaced these items without being asked. From what I have read, our experience was not the norm and service is usually better than what we encountered. We were very pleased with the dining options. We did not visit any of the specialty restaurants because we thought the food that was included in our cost was very good. In the main dining room our waiters were very attentive and remembered our preferences. We enjoyed the food and if we ordered something and found it not to our liking the waiter would replace it with another item. They seemed to genuinely want us to enjoy our meal. We thought the steak and desserts were especially tasty. The Oceanview Cafe had more options for food than you can imagine! Everything was hot and tasty, and we especially enjoyed the omelet station, stir fry station and desserts. The selection at the Mast Grill was limited but very tasty and was perfect for a quick lunch on sea days. There was a drink machine at the Mast Grill as well, so it was convenient to grab some tea, lemonade or fruit punch to cool off while sitting by the pool. Being first time cruisers, we thought there were a good variety of activities. We enjoyed trivia, game shows and poolside activities. We went to 2 production shows, 2 comedians and a magician. They were fairly good. Our favorite thing was Silent Disco! So much fun to watch everyone sing and dance to their own music! The fitness area was adequate - I had to wait for a treadmill but not for long. There were plenty of activities but also plenty of spaces to just hang out and relax. Each port had something different to offer and we enjoyed them all. In San Juan we took a food and history walking tour, in St. Thomas we took a shopping/signtseeing/beach tour, In Nassau we went to Blue Lagoon Island and in Punta Cana we went to Scape Park and Juanillo Beach. We really felt at home on the ship and it was nice to come back at the end of our port days. We loved every minute of our trip and hoping to do it again! Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was a birthday celebration for my wife, Suzy. Every step of the way, Celebrity made this cruise vacation very special. As usual, all of the staff and crew on Celebrity made our cruise very special. I reserved a Celebrity Suite ... Read More
This cruise was a birthday celebration for my wife, Suzy. Every step of the way, Celebrity made this cruise vacation very special. As usual, all of the staff and crew on Celebrity made our cruise very special. I reserved a Celebrity Suite which was simply amazing. Besides the usual items for the Solstice Class ship, these are some of the special things we enjoyed this cruise. -Check in - Expedited and personal check-in embarkation / disembarkation. Special area for sail away from Miami port -Michael's Club - Stored carry on luggage in Michael's Club while we explored the ship while awaiting for our cabin to be prepared. Michael's Club is the Suite only lounge which will soon be converted to the retreat. Great spot for pre-dinner drinks and different events. The staff arranged for silent disco. They mentioned it was the first time and it was an absolute blast. Really fun event. Also, there is a concierge that was absolutely amazing. She was able to get me a reservation for the glass blowing. The glass blowing demonstration is a must do. - Cabin - Celebrity Suite. I thought this cabin was a tremendous experience. A little pricey but with all of the amenities and services, I think it was worth it for a special celebration. Approximately 400 square feet and a larger balcony. - Luminae Restaurant - Suite class restaurant with meals prepared to order. We had dinner in the Tuscany Grill one evening but quite honestly, the Luminae makes the specialty restaurant unnecessary. We did the specialty restaurant after our Chef's table so everything would pale in comparison - Chef's table - I believe this was an additional $150 per guest but the meal was an incredible experience. The Executive chef, the Head Wine Steward, and an executive officer were present. - Reserved seating for the performances during formal nights - Butler service - All 4 upgrades for a suite. You do get two upgrades with the Concierge Class but the beverage package for the suite class is the Premium package which we upgrade. . - Premium coffee and teas - One of our favorites is Tea Over Ice in the afternoon. Refreshing I have cruised a variety of cruise lines and cabins (around 20 and counting). It has been a full evolution from it doesn't matter what cabin since we were rarely in the cabin to a Celebrity Suite which left us wondering how we would go back to Concierge class. Regardless of your cabin choice, this is a wonderful ship for a cruise. Read Less
3 Helpful Votes
Sail Date: April 2019
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in ... Read More
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in our eyes snuffed out by more than one cruise, but each time we return to the Equinox, they are burning bright again. Every member of the staff is not only a pleasure to deal with, but they all seem to sincerely like one another, which makes the experience that much more pleasant. the meals offered in the regular dining area are exceptional. Though we did give the Tuscan Grille a try one night (outstanding!), we did not feel that they specialty restaurants were the only place to get quality food, like it felt on other ships. I was a little disappointed in the changes they made with regard to the glass blowing. Whereas before it was simply displays of professionals performing magic with the glass and pigments, it has turned into a kindergarten project where people can make their own ashtrays or whatever for a fee. I am sure that was due to customer requests, but I was mesmerized by the group from Corning's talent last trip. Read Less
5 Helpful Votes
Sail Date: April 2019
We loved our cruise and will write this as a comparison with our recent cruise experiences on Holland America which we have sailed with 3 times in the last 20 months. Wife and I travelled without kids. We are around 50 yrs old and have ... Read More
We loved our cruise and will write this as a comparison with our recent cruise experiences on Holland America which we have sailed with 3 times in the last 20 months. Wife and I travelled without kids. We are around 50 yrs old and have cruised together about 8 times. EMBARKATION - We arrived very early at 10:00 and had to wait about 90 minutes before we could board. Once we did it was easy on. No issues here. Embarkation was also smooth and easy on all our HAL cruises. WINNER - draw CABIN - Cabin was comfortable and well laid out. I liked the curved edges at the end of the bed, making walking around it somewhat easier. The bathroom was also larger than our HAL ships. HAL was better in closet space - including shelves for clothes that needed shelves versus hangers. Service was outstanding in both - zero complaints here. WINNER - slight edge to Equinox DINING - It was a tale of three meals here. Breakfast was similar in the buffet parts. HAL had a larger variety but Equinox had corned beef hash and grits one day - both my favorites. We did the Equinox breakfast in the dining room on debarkation day and had amazing service - the best we have ever had at breakfast anywhere. No less than 6 people were nearby providing service in every way possible. HAL did not have near the service level and a much slower meal - an hour or more. However, HAL had a much better breakfast menu with more exotic choices. Equinox was standard fare. BREAKFAST WINNER - draw Lunch was much better on the Equinox with many more choices including Indian every day which I love. Desserts were also MUCH better on the Equinox with more and better choices. HAL had the better carving station with lamb served on a number of days. LUNCH WINNER - Equinox Dinner on the Equinox was good but a half-step below our HAL experience. Service was outstanding on both with a slight nod to Equinox. Menu of choices and quality were both better on HAL. Equinox wasn't bad, but I had more choices of starters and entrees that I liked on HAL where there were too many times I reverted to the "available every meal" choices on Equinox. DINNER WINNER - HAL PUBLIC AREAS - Here were preferred Equinox for a few reasons. 1 - We enjoyed the Solarium where we could have climate control, comfy chairs, and no music. If we wanted a more lively, fun experience we would move to the outdoor pool where there was always music, sometimes a DJ and even a band. The HAL pool deck was smaller, often more crowded, and always quiet. 2 - The bars were more plentiful on the Equinox but always busier because it seemed everyone had a drinks package. On HAL virtually no one had this so bars were often quieter. 3 - We didn't do shops, spa, gym and casinos so we can't speak on those. 4 - HAL did have three banks of elevators, preferred over the two banks on Equinox. Our room was near the back of the ship so it was always a long walk to the nearest mid-ship elevators. WINNER - Equinox ENTERTAINMENT - We are both fans of live music. Nothing can compare to the BB Kings club on HAL - the clear winner in best entertainment. However, they begin at 9:00 most nights. Outside of this, Equinox was the clear winner. They had live music day and night. Quality was ranged from OK to very good. Singer / guitarist Chelsea was outstanding as was the house band Nu Image. We also enjoyed the shows much better on Equinox. Singers were better and the shows added a third dimension with aerialists and acrobats. We did not see any comedians but really enjoyed Not Really Three Tenors and saw both their shows. Activities - there were more and better activities on the Equinox including our favorite the Silent Disco. Such fun - don't miss it! There were more daytime activities on Equinox as well including the Hot Glass Class where we both made drinking glasses as souvenirs. WINNER - Equinox PORTS - Our cruise went to Key West, Costa Maya, Cozumel, and Grand Cayman. I prefer the ports on HAL better. In Alaska they go to Glacier Bay and in the Caribbean they go to the private island - both favorites of ours. Winner - HAL DEBARKATION - Slight nod to HAL but likely not the fault of Equinox as we heard that debarkation was delayed because there were not enough immigration agents meet the published debarkation schedule. PRICE - We are deal hunters and value is very important to us. This and outstanding service and food is what drew us to HAL. We paid about $500 more for this cruise versus a simlar cruise on HAL. However, we got great value in an included drinks package and on-board credit. You are almost certain to pay more on Celebrity but I still feel like we got great value. WINNER - HAL OVERALL - We thoroughly enjoyed all our HAL cruises but this was a half-step up in overall experience. The key difference for us is activities and entertainment. The pool was more fun, there was more to do, and the evening shows were all well done. The ship (and overall line I expect) is aiming towards the 40-60 year old crowd with no kids. HAL seems to be positioned in the 55-75 age groups. If you can afford it, our recommendation is Equinox (and I expect other similar solstice class ships) over HAL. Read Less
1 Helpful Vote
Sail Date: April 2019
We sailed out of Miami on Saturday, April 6th. This was our 17th cruise. What is normally a short wait to board the ship, we waited in line for an hour and a half until we finally were able to board. Once on the ship, we were greeted ... Read More
We sailed out of Miami on Saturday, April 6th. This was our 17th cruise. What is normally a short wait to board the ship, we waited in line for an hour and a half until we finally were able to board. Once on the ship, we were greeted with a glass of champagne and toured the ship which seemed to be ship shape even though it is headed for dry dock in early May. Our cabin number 8295 was a balcony. Jed, our room steward was the ultimate professional. My wife had previously broken her foot and Jed made sure that her ice bag was filled morning and night. The room was well-kept with plenty of storage and closet space. We saw a few shows and they were what you would have expected on a cruise ship. Although I thought the food choices to be somewhat limited, the service was impeccable. We had the late seating at table 218. Our Waiter, Dave B., Assistant Waiter Saroj and Sommelier Yan performed flawlessly, and catered to our every request with the utmost professionalism. Although we normally do not a need to deal with the Maitre D', my wife inquired about different vegetarian choices. Stipe Kozul, the Assistant Maitre D' made sure that my wife received an excellent Indian dish the following nights. He stopped at our table numerous times throughout the cruise and catered to our other requests. We enjoyed his professionalism, hometown stories and his great sense of humor. (I'm sure his wife in Italy now knows too!) On sea days, don't forgot to grab a burger or hot dog at the upper pool deck grill........delicious! Most of our group of 31 met every evening at the Martini Bar. Hector was the BEST bar waiter we ever had. A smile never wavered from his face and his service was top-notch! Since we've been to the Western Caribbean many times in the past, and with my wife's broken foot, we stayed aboard ship with the exception of Key West. She needed to pick up new "Cat Shirts" at the Hemingway House. We also purchased some street art and had lunch at "The Blue Macaw." the Bloody Mary's were spicy and delicious! All-in-all a great cruise with great friends! Read Less
4 Helpful Votes
Sail Date: April 2019
Overall we were very happy with our cruise aboard the Equinox. I'll start with the positives and end with the negatives, there were only a few. The staff in the dining room were amazing. Our Sommelier was so friendly and funny and he ... Read More
Overall we were very happy with our cruise aboard the Equinox. I'll start with the positives and end with the negatives, there were only a few. The staff in the dining room were amazing. Our Sommelier was so friendly and funny and he made sure we all had a great time in the dining room. For the most part, the food in the main dining room was excellent, pro tip: if you can, let the waiter tell you what to order. Those were always the best meals we had. Our cabin steward was top notch, always asking us what else he could do to help. Our room was attended to twice daily which was nice and our room was almost always made up when we returned from breakfast. Kudos! The ship is beginning to show it's age, but it's hardly a criticism as I know she is due for a major overhaul in a few weeks so I did my best to overlook that. There were a few mis-steps in Murano and we decided that it was not worth the splurge, the main dining room was great with the exception of the anytime menu. Those items were really not that great but we only ordered them on the last day of the cruise as we couldn't find another choice we both preferred. Again, go with the waiter recommendations, they were excellent every time. Some of the bartenders were a bit rude and put out about helping us. Celebrity certainly needs to tighten up on their training. There was a bit of a hard sell for beverage packages and spa services which got a little annoying. Embarkation took forever as did disembarkation and my traveling companion god a little irritated with both. I tried to roll with the punches but I must admit it did set a negative tone to the beginning and end of the trip. Celebrity please work on that. The entertainment was hit or miss and I do think Celebrity could spend more money in that department. The singers were really not that good in the main shows, there was a great jazz band and the guest comedian was hilarious! Overall Celebrity did a great job and it was VERY apparent that they truly want to be the best cruise line (and the Equinox the best ship) in the world and I very much appreciate the tremendous effort of the vast majority of staff and officers in creating a great experience. A few tweaks here and there you guys and you've got it! Thank you Celebrity, keep up the good work and you have my loyalty! Read Less
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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