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7 Helpful Votes
Sail Date: July 2019
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not ... Read More
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not found that to be the case this time. The food has been average and the menu has nothing new from a year ago. On the other hand the Tuscan Specialty Dining is top notch. Excellent service, delicious entrees and beautiful scenery overlooking the ocean on the rear of the ship. This is our 3rd day, hopefully things will improve in the Blu. By the way, Celebrity still makes you pay for internet which is ridiculous- you can get it free at Walmart- don’t know why upscale cruising company Celebrity can’t do the same for its patrons. HoHum with Celebrity this cruise- expected better from a cruise line which promotes luxury sailings. Read Less
3 Helpful Votes
Sail Date: July 2019
We've cruised many times, including Celebrity. In fact, we cruised on the sister ship ( ) and everything was fine. Where do I start. I imagine the most frustrating part of the trip was lack of internet. For folks who can truly unplug, ... Read More
We've cruised many times, including Celebrity. In fact, we cruised on the sister ship ( ) and everything was fine. Where do I start. I imagine the most frustrating part of the trip was lack of internet. For folks who can truly unplug, this is not for them. For some who might need to check emails periodically, forget it. Here's an interesting story: Tried to log onto e-m the first business day. Over the weekend, I met the IT manager, and asked where the best possible place would be on the entire ship to have the best access. I should have been concerned when he was puzzled by that question. He guessed that mid-ship would be the most logical place, and by the way, my office is right over there... I first tried logging on to simple em from my room. Nope - one bar. OK, so I'll take his advise, pack up, move to mid ship. Well, 95% of the outlets were European. Found one. Waited 30 min. to download EMAIL!. Never downloaded. Went to another part of the area-found another plug. Same Result. Well, too bad you told me where your office was. Knocked on his office door, one of the IT people, who was nice, wanted to inspect what I was attempting. He was surprised at lack of signal and agreed it was lacking. He had an idea of using the ships computers. So we trekked up to the ships computer area - same result. Keep in mind we had the best possible streaming package available. There was obviously no answer, no way to get a descent signal. I actually had to go offshore to Starbucks in San Juan. Very frustrating but they still manage to sign up as many people as possible at $350 each. Seems the network was clearly overloaded. Not a good ship if you need to conduct business at any level. Now the food - I won't go on forever, but we gave up on the dining room after 2 meals. Ended up at picking though the buffet. Even gave them an honest shot and dined at a specialty restaurant - all sub standard. I'll say the crew was nice, the Cruise Director for Entertainment was the best I've ever seen in 30+ cruises. The rest of the time was all as expected. They really need to work on the food & internet access. Read Less
1 Helpful Vote
Sail Date: July 2019
We are not new to cruising, but this was our first Celebrity cruise. We are sold on the brand. Despite the fact that we can't wait to sail with Celebrity again, five stars would be an indication that there is no room for improvement ... Read More
We are not new to cruising, but this was our first Celebrity cruise. We are sold on the brand. Despite the fact that we can't wait to sail with Celebrity again, five stars would be an indication that there is no room for improvement or growth. If I could, I would rate our overall experience 4.5. We enjoyed three aft concierge class balcony cabins on the ninth deck. The adjoining/connecting cabin feature on the Equinox is refreshing and has a cool factor. You cannot enter or exit through the interior of the rooms. Instead, there are double doors that serve as a foyer of sorts. When the double doors are closed, you are the "connecting" cabins are encased. If you leave the door to each connecting cabins propped open or unlocked, occupants can freely move between each cabin. You access the double doors with your stateroom key. Aft balconies that "connect" to a sky suite enjoy access to their cabins through a single door that open into a spacious hallway. You control your level of privacy. We also loved how swiftly our request to unlock the partisans of our balconies was honored. It was like we had one huge, extended balcony all to ourselves. We received five-star cabin and room service. Our cabin steward was marvelous and ready to accommodate. Every dining experience, whether in the main dining room, in the cafe or at specialty restaurants, was also five-star. The staff you encounter daily understand the concepts of professionalism and customer-centered service. Everyone went out of their way to make us feel like we were genuinely on vacation. Celebrity deserves an A+ in those areas. However, Celebrity ranks poorly when it came to a customs matter. Unlike previous sailings with other cruise lines, we were led to believe that we did not need to complete any customs forms or declare purchases in writing. The day before we returned to Ft. Lauderdale, my husband -- to my own pleasant surprise and initial shock -- bought our college sophomore a pair of chocolate diamond earrings. It is not the first time he has paid thousands of dollars on a cruise ship for diamonds, so questions were asked upfront. The manner in which my husband was approached as we disembarked was disturbing. (Hence, the less than five stars). A member of the Equinox staff approached my husband in a covert way and asked him to come with her --- no explanation or clue as to why. It all happened quickly and in the confusion, he ended up getting separated from our group. My husband says he expressed his concerns and received an apology for the manner that he was escorted to customs. Nevertheless, it should not have happened. Much has been written about expansive renovations that will take place among the Celebrity fleet. The Equinox was fresh off a dry dock, but it is my understanding that some areas of the ship benefited more than others. There are beautifully appointed restaurants, sitting areas and other public spots throughout the ship. I specifically asked a veteran member of the staff about the staterooms. The Equinox did not get the major "revolutionized" renovation many expected. Based on previous pictures, however, I could tell that the new beige and blue color schemes for the drapes, bedding and carpet was an improvement for the cabins, giving ours a relaxing feel. We booked about 60 days until sailing, which I consider last minute. I considered it a blessing to find three concierge class balcony staterooms next to each other. The perks -- especially the expanded room service menu -- were wonderful. I am thankful for the fast and reliable Internet service. We selected the complimentary Internet package as one of our promotional offerings. I had no issues completing some graduate course assignments by deadline. I also appreciated the ability to make reservations for any-time dining in the upstairs main dining room. The food was delicious, the service was consistently outstanding and the atmosphere was pleasing. Our servers were professional and personable, but never intrusive. Tuscan Grille allowed us to break the monotony of our evenings. Everything about Tuscan Grille fits the definition of fine dining at its best. An overview of our port experiences: I have given up on shore excursion offerings in the Caribbean. Celebrity partners with Private Journeys, which was no help. After an initial response from an agent and my follow-up question, I did not get another email until just days before sailing. The agent's email stated that a lead did not work out and she was unable to help after all. It turns out that we were a million times better off researching and planning day trips on our own. We had an amazing time at a resort in Tortola, British Virgin Islands. For $30 a person plus taxi fare for the four of us, I was able to book one of the most memorable and fun day trips of my life. A The scenic BVI, followed by St. Thomas, was the highlight of our port experiences. Magen's Beach in St. Thomas was crowded with guests from the Equinox and two other cruise ships, but we found a spot to set up beach chairs and umbrellas, which must be rented from the gift shop. We have been to Nassau, Bahamas countless times. We did not leave the ship. As for Puerto Rico, this was my second and last time giving it a chance. We went there about a week before the protests. We had no idea a political uprising was brewing, but we knew something was way off and talked about it. The atmosphere was tense. With the exception of a hostess standing outside a bar, no one seemed friendly or helpful. You know something is off when cabs are lined up along the port but you have to initiate conversations to get a ride. I observed many fellow cruisers returning to the ship after a brief venture out. We walked to Walgreens and made our way back to the ship. We did not make it to any of the shows or participate in enrichment activities. I enjoyed the solitude of the library, however. Read Less
9 Helpful Votes
Sail Date: July 2019
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. ... Read More
Just finished up a week on the Celebrity Equinox- Eastern Caribbean Itinerary and it was, overall, a great experience. However, I would be less than honest if I didn't also state that the cruise fell a bit short of expectations. Following is my effort to provide an honest and fair assessment of the Equinox and our experience on her. For reference- my wife and I are 50's/60's and have sailed on Carnival, Norwegian, Princess and one previous Celebrity Cruise (Mediterranean). Wife is from Scotland, I'm American, but have lived in UK and traveled a fair bit, mostly in Europe. THE SHIP The Equinox Itself is a beautiful ship that is generally well laid out and easy to navigate. Cabins are very nice- Ours was an aft balcony which we really enjoyed. It was a pretty long walk to the elevators & stairs, but we didn't mind. For those who may have health or mobility issues, a more mid-ship location would probably be advisable. Although we generally try to use the stairs to help burn off calories, there were ample elevators and although the ship was full, the wait times were never long. The ship was well maintained and clean, and there were plenty of hand sanitizer stations throughout the ship which we appreciated. THE CREW/STAFF & ENTERTAINMENT We found the crew to be very friendly and helpful. Bartenders were often busy, but worked hard to accommodate everyone. The Celebrity Song & Dance crew were quite good and we enjoyed their presentations, particularly 'Topper'. The House Band was excellent and the other entertainers did a good job, as well. We also felt Maartin (Cruise Director) did an outstanding job. Overall, I'd rate the entertainment at an 8 out of 10. FOOD This is one of the areas where we felt Celebrity has 'fallen off' a bit. While the Silhouette Main Dining was Good, it wasn't Great. The service was excellent, but Celebrity has clearly elected to decrease it's food costs somewhat as compared to our last cruise with them. In fairness to the company and as a restaurant owner, I can understand the huge challenges they must face when attempting to feed so many people with varying tastes and still maintain profitability. However, I really hate the fact that Celebrity, as well as most of the other cruise lines have elected to push the extra-cost specialty restaurants so heavily. It's quite obvious they are using a lower grade of beef and seafood in the main dining room and only serving 'Prime' or upper-level 'Choice' in the specialty venues. That would be easier to accept if the cost of dining in the specialty venues didn't run $50+ per person per meal. I just believe that is a bit excessive for most cruisers. The Oceanview Buffet food was very good and equalled or exceeded that of buffets on our past cruises with a myriad of choices MOST of the time. Unfortunately, this venue was more or less shut down during the afternoons and after around 9 to 9:30 in the evening; offering only pasta and pizza at those times. Late-night dining options were very limited, although free room service was available until midnight. Apparently, the 'Midnight Buffets' are a thing of the past? Burgers, fries, hot dogs, etc were available at the Mast Grill, but I'm not sure on the hours of operation. We chose not to eat at any of the specialty restaurants, but heard generally positive things about them. PORTS of CALL This was really our biggest disappointment with the Equinox's Eastern Caribbean itinerary- Not so much the Ports-of-Call themselves, but more the timing. The stops (in order) are San Juan, St Thomas (USVI), Tortola (BVI) & Nassau. We elected to take this cruise primarily because we wanted to see San Juan and Tortola. Unfortunately, these were the two ports in which we had the least time (basically, only a half-day). I've been to St Thomas a few times and am not a big fan (although it does offer one of the best beaches in the Caribbean). Given its close proximity to San Juan & Tortola, I would much prefer to have concentrated more on those ports. MISC As is the case with every cruise I've been on, Celebrity 'pushes' those activities which provide them with extra profit- Art auctions, shore excursions, shopping in certain stores, etc. To their credit, their promotion of these things is not in the least obtrusive (as it sometimes is on Norwegian and Princess). My only complaint here is with their "Shopping Programs". The 'Shopping Guide (Michael) and probably the cruise line itself obviously has some sort of 'arrangement' with certain stores in each of the ports. It's fine that they offer recommendations for shops that sell 'genuine' & legitimate merchandise; however, these 'shows' are a bit misleading in that the great deals they go on & on about are not really that great. I priced some rather expensive watches that were supposedly 'Duty and Tax Free' making them a great bargain, only to discover I can buy them just as cheaply back home. But, my real complaint here is that maps they give you of each port, show ONLY the shops they are promoting. FINALLY I will definitely sail with Celebrity again. In spite of the areas above where I have outlined a few issues, I still believe they are one of the best, if not 'the best' of the mid/upper-level cruise lines. I've read some pretty negative stuff another reviews and have a hard time believing these people were being objective. For example, one reviewer of a March, 2019 cruise made the comment that the smoking areas around all of the bars bothered he and his wife. Hogwash! There ARE NOT smoking areas around all of the bars. Equinox has 4 designated smoking areas, 2 of which are locate on the starboard-side of bars- One completely aft and the other on the top deck forward. All one has to do at either of these, is sit on the port side where it's smoke free. None of the other bars allow smoking. Another cruiser complained about embarkation, I honestly do not see how it could have gone any smoother. I thought Celebrity did an outstanding job of getting everyone on and off the ship smoothly. Read Less
12 Helpful Votes
Sail Date: July 2019
Our Ideal Vacation: I think the first thing that I think everyone should state is what they're looking for in their cruise vacation. We were a group of four girls in our late 30's to early 50's who wanted to get away for ... Read More
Our Ideal Vacation: I think the first thing that I think everyone should state is what they're looking for in their cruise vacation. We were a group of four girls in our late 30's to early 50's who wanted to get away for a week's worth of extreme relaxing, reading, staring at the water, eating good food and just not having to do everything for ourselves for a week. We're not foodies, we're not super into all activities and we definitely did not want to feel busy. Three of us are seasoned cruisers, one was on her first cruise. So that established, the Equinox did NOT disappoint any of us in any way. Celebrity's Target Audience: Few notes on Celebrity if you're not familiar with the cruising world. They cater mostly to the 30-50 crowd who are not extreme partiers but enjoy great service, food and the ability to take in a wide range of activities from cooking classes and line dancing to evening Great Gatsby parties. There isn't an overabundance of kids on board but enough. I can't speak to the kids activities. You won't find raucous, loud partiers often which was just fine with us. Embarkation: The cruise embarked from Ft. Lauderdale Terminal 25 - which was newly built for the edge. Provided you have done your advance check-in as they advise you to do and have your credit card on file and all of the information provided - the check-in was smooth and we were on the boat by 11:30am (we arrived around 11am). Proceed right to your stateroom and pick up your key cards for your room right away and drop off your carry on. The rooms will all be ready by about 1pm. The Stateroom: We booked this cruise last year in order to get a room to accommodate 4 people with a larger balcony - in our case this was stateroom 9237 which is Concierge Class and in a perfect location just steps away from the main atrium elevators with a large balcony (must've been 13-15 feet deep and about 7 feet wide - it would fit two loungers and two chairs without issue - we had one lounger, 2 chairs and a table). The room was comfortable and had enough storage for the 4 of us to unpack. Unfortunately the Equinox revolutionizing was shortened due to a crane accident in Nassau that diverted them to dry dock in Spain, but the carpets, bedding and drapes are new, as is the TV (not that we turned it on the entire vacation, but looks lovely!). Our cabin steward was lovely and helpful. A young woman whose parents are taking care of her children back home as she works very hard to provide for them. She won't see them again until January. Having been part of many FB groups where the "is Concierge Class worth it?" debate constantly arises - to that I state that its less about being Concierge Class and any perks and more about what you want in your stateroom. We wanted a larger balcony - this just happened to be found in CC. We weren't interested in any of the other perks really. The Food: Having cruised for the past 5 cruises on NCL, I'd forgotten just how good the Celebrity food is. I'm not talking from the point of a foodie who wants fancy dishes I can't recognize. I was looking for variety, good taste and freshness - as were the other girls I was travelling with. We abundantly looked forward to every meal and did not encounter anything we didn't find tasty and fresh. We did not try any of the specialty restaurants since we were abundantly happy with what was provided in all of the complimentary dining venues. The Entertainment/Activities: Maarten/Martin (spelling?) our cruise director was funny and approachable. We didn't take in a whole lot of activities other than some trivia games. We mostly would go to the shows in the Equinox Theatre. The comedian the first night was quite funny, unfortunately the other shows involving the singers/dancers weren't as high quality as we've seen on other lines. Our main complaint being that certain singers were very pitchy and not really singing in a good vocal range for them. It made it a bit hard on the ears at times. The Crew: This is where the Equinox shines above and beyond. So rarely have I seen a crew that genuinely seems so cohesive as a group and happy to be interacting with guests. We had Celebrity Select dining (aka anytime dining), but they sit you in the same section each night. Our waiter and assistant waiter Rhys and Raul really made the week's suppers specials. They were absolutely lovely and we ended the week with a group photo as well as a group hug. Raul was excited to send a picture to his wife and kids back home to show them his "Queens" that week. I'm always very cognizant that many of the crew have families who they are far away from for a very long time. We were fortunate to have Captain Kate for most of the cruise (except the first couple days). She will be moving to the Edge in mid-August. She's regularly found around the ship and clearly enjoys her crew very much and they in return love her. As four women travelling together it was lovely to see a strong woman at the helm of the ship and as cat lovers - we thoroughly enjoyed that her cat lives with her on the ship. Check out Bug Naked on Instagram - makes me laugh. Disembarkation: This was perhaps the most smooth disembarkation I've ever experienced. We chose to leave our luggage out the night before and take a bus transfer arranged by Celebrity to the airport in Ft. Lauderdale. We disembarked at 8:20am and were at the airport just a little after 9:00am. Summary: Phenomenal. We loved every minute of it and would go again in an instant. We unplugged from the world for the week with no internet or cell service, we laughed, we read, we enjoyed eachother's company and the beautiful relaxing setting where our biggest concern was what of 10 entrees to eat and where to go read or nap. We definitely overheard many conversations from people who seemed determined to just complain about anything - from one gentleman who said that cake was atrocious and he had better recipes (I'm not sure which cake - I encountered at least 20 types during the week and thought them tasty), to the woman who bickered on about not being able to wear beachwear into the main dining room, to other really trivial complaints. We are already planning our next Celebrity Cruise and the Equinox is high on our list of ships we want to sail again. Read Less
6 Helpful Votes
Sail Date: June 2019
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to ... Read More
This was our third cruise on Equinox--our fifth with Celebrity. Embarkation was fast and painless and in a new change, our room keys were waiting in the slot outside our rooms. The just took our picture at check in. We were allowed to board at about 1045 and staterooms were available by 1 pm. The ship was freshly out of drydock sporting a dazzling new paint job, new carpets and many interior changes. We were in Aqua Class and our stateroom had been completely renovated with all new carpeting and soft products including some comfortable throw pillows on the sofa. Best of all was Equinox was under the command of Captain Kate McCue, the only American female to serve as Master on a large cruise ship. She is personable, approachable and could easily be confused as a model. The also travels with her pet cat on the bridge and in her stateroom. Food in the Blu Dining Room seems to have declined with rather odd good choices in the evening. I believe five nights they served gnocci in some form or other and one night there was nothing on the menu that appealed so I went to the "every night" backup of a New York Strip steak. It was overcooked and mostly gristle. One night we ate in the Tuscan Dining room and that menu was extensive and nicely prepared. Our cabin was 1587--this is the third time we have had the same cabin as it is the street address for my family. In the past our room attendants were highly visible, responsive and kept the cabin neat and clean. This time our room generally did not receive its initial cleaning until between 3 and 4 pm which effectively blocked an afternoon nap after a morning in the sun. There was no turn-down service--just the pillows plumped up and a chocolate placed on top while the bathroom received a facelift with clean towels. We were not very pleased but did not want to create an issue while aboard so we tried to ignore the short comings. We actually did not even meet our room attendant until day three! We like to spend quiet days at sea by the pool with a good book and there were two of those. Costa Maya as a port is a waste of time. Key West and Cozumel were very nice and in Key West, since we were docked at the Naval Base, had transportation to take us from the ship into town and back. Grand Cayman was a lot of fin as we signed up for the tour of Sting Ray City. It took about 30 minutes on a catamaran to get out to the spot which was a comfortable chest deep with soft white sand beneath. The rays were very curious and used to being handled so we had a god time feeding them and just holding them. A photographer aboard took many shots which were available for purchase at only slightly outrageous prices. Avoid the temptation to purchase food unless paying $29.00 for a hot dog does not bother you. There was a new excursion offered-a "backstairs" tour of the ship. It was a tad steep at $99.00 but we went and thoroughly enjoyed it. We were given special passes and lanyards and were shown the galleys, engine control room, recycling center, food storage areas, one of six crew bars and a peek into a crew dining room. We walked along "I-95" as the crew corridor that runs the entire length of the ship is called. I never realized there were six decks located below the water line. We ended our tour with the Navigation Bridge. A nice young officer explained the operation of the ship to us and we were allowed to photograph anything we wanted--just no videos. Disembarkation was a snap--we were off the ship promptly at 8 am and our bags awaited us and there was no customs clearance, just a quick facial recognition shot. Read Less
5 Helpful Votes
Sail Date: June 2019
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was ... Read More
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was struggling to keep up. Outside pool also extremely crowded. Also, 4 and 5 year old kids at the bars 11pm at night. And lastly, the cost for internet was really high, they were asking $28.00 just to buy 5 minutes of internet time to print out my plane tickets. Oh, and no towel animals. What the heck. Pros - Embarkation and debarkation were incredibly fast. Staff was very friendly. Service was Spectacular / Excellent overall and the staff worked really hard and deserve a lot of credit. Ship was also absolutely stunning - the furniture, the decor, the art gallery, everything was just so beautifully done. I had the standard balcony cabin on the 7th floor and it was also Amazing. Also noticed new changes this year - beach towels in cabin, new pillows, bath robes, and the mattress was so comfortable it was like sleeping on a cloud! We were also lucky in that we had nice weather, smooth seas, and the ocean breeze / Caribbean air at night was just perfect. In addition, the ship was incredibly clean - you saw a lot of staff cleaning / up-keeping the ship which was good. Our cabin was cleaned twice a day and our room attendant did an amazing job. The public bathrooms were also the cleanest I've ever seen in my entire life and I've been on a lot of cruises. Also, the hand towels in the public restrooms is a great idea. In addition, the entertainment was really excellent. Comedian Billy Garan and Jimmy Carol were a 10 out of 10. And the show "Topper" was great with the dancers in the artistic costumes and beautiful set design. The music throughout the ship was also good and there was LOTS of it - lots of musical shows in the theater, bands / singers at the pool and bars often and singers / band in the grand foyer every night and for the 4th of July party and the Great Gatsby party. There were also a lot more activities on the ship from when I went last year. Also,our cruise director Martin, was the BEST EVER - funny, entertaining, great party host, and he explained things very well. He was an A++ In addition, his dancing elevator scheme was very funny in how he caught passengers off guard in the elevator during the Great Gatsby party, and made them dance to get to their floor. The Food was u n b e l i e v a b l e. The quality and variety of food at the buffet was Astounding. Ribeye steak cooked to order one night. . as well as calamari, oxtail, chicken pot pie, and all kinds of fancy fish, pork, chicken and beef dishes. Many times the meat was so tender you could cut it with a spoon. Buffet desserts were also epic especially the german chocolate cake, the vanilla cannolis, and the butter cakes. And in the main dining room Silhouette, Superb new york sirloin steak, rack of lamb, shrimp scampi, creme brulee, strawberry cheesecake, and baked alaska. The mixed drinks were also made to perfection and the specialty coffee / espresso at Cafe Al Bacio was really good. Ports - ALL FABULOUS - Costa Maya was my favorite - took the short tram / taxi ride to Mahahaul beach which is the most beautiful beach I've ever been too - crystal clear warm water and no waves and palm trees that come right up to the water. Plus a great boardwalk with shops and cute cafes. However, did not like seeing all the homeless dogs not being cared for by locals and I had to buy them food / clean water for them. Wish I could have took them home with me. Read Less
Sail Date: June 2019
My family has cruised on the Equinox last year in the eastern Caribbean and this year to the western Caribbean. The Ocean View cafe buffet is really good. We actually preferred it over the dress up dining room. The homemade ice cream, ... Read More
My family has cruised on the Equinox last year in the eastern Caribbean and this year to the western Caribbean. The Ocean View cafe buffet is really good. We actually preferred it over the dress up dining room. The homemade ice cream, the pizza and almost all of the dishes are great - a favorite with the Jamaican jerk chicken. My wife and I loved the Solarium but this year it was much harder to get a spot than last year. The front observation deck is really relaxing but it was quite annoying to get booted out in the afternoon for the captain's club. We loved the upper deck lawn and would play lawn games sometimes. Getting off / on the ship was normally pretty easy. The shore excursions were all pretty fun. Our favorite so far is the Stingrays at Grand Cayman. The cabins (we had an ocean view balcony) are adequate - just large enough and the bathroom was good. We loved the bed and slept well each night. All of our interactions with the crew were very positive - this really can make a cruise enjoyable - they were all nice people that tried to provide a good guest experience. My teenagers also had a pretty good time - they met a herd of kids and hung out with them playing video games etc for most of the week. Read Less
5 Helpful Votes
Sail Date: June 2019
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. ... Read More
This is a long - log-style review. If you just want the summary, scroll down to the bottom. Equinox western Caribbean 6-29-19 – Aqua class cabin# 1560 Travel and embarkation: We arranged to fly to FLL the day before the cruise. We originally had booked a 5:30 AM departure the day of the cruise on Southwest using points. But later we decided a 5:30 flight meant a super early start and we would be exhausted once getting on board, so we booked American through the Celebrity website for a 3:00 PM flight arriving at 6:00 PM. Good plan, but American, the PHL airport, and weather combined to make our 6:00 arrival 11:30 PM. By the time we arrived at the Hilton Garden Inn it was after 12:30 in the morning. So much for being refreshed when we arrived to the ship! In any case, after breakfast the front desk at the Garden Inn told us that the BJ’s “Across the street” had a nice wine selection and you didn’t need to be a member to buy wine. Who knew? We walked over and obtained two bottles to bring for Verandah enjoyment. While at BJ’s, the Florida skies decided to bring some liquid sunshine in abundance, so we called an Uber for the ride back to the hotel. At about 10:15 another Uber picked us up for the quick trip to the pier. Check in was incredibly fast. Porters took our bags, we breezed through security, and were told our keys would be waiting for us at the stateroom. We have a friend who works at the port and he was able to visit with us for a few moments while we waited to be allowed to board. About the same time our traveling friends also met us at the terminal. “Elite” and “Aqua” are both in the third group to be allowed to board, and we were both. By about 11:15 we were onboard. We were told we could stop by our cabin to drop off our carry-on but please not to linger there as the cabins were not ready. No worries, we followed instructions! We visited BLU to speak with the host to go over my DW’s food allergies and they were most accommodating. Along with our friends we visited the Oceanview café (Lido) to peruse lunch. Despite our early boarding, the Oceanview was already quite crowded. Afterwards we wandered around exploring the ship until we were told the cabins were ready at about 1:00. We really like the cabin (1560) and especially the huge overhang over the balcony. I know some don’t like this but for a warm weather cruise in July we found this allowed us to use the balcony quite a bit; without the shade, we would not have been able to use it. The shower is also nice. Service from our stateroom steward Usman was top-notch. The muster drill was held in the main theater. Celebrity has done a nice job with a humorous video to keep our attention during the drill. Holland America and Princess could take a lesson from this. After the drill our luggage arrived so we spent a little time unpacking the suitcases. We met our friends and enjoyed our first dinner in BLU. We all commented that if this meal was an indication of the rest of the cruise this is like dining in a specialty restaurant. Our waiter Luciano was incredible. After dinner we debated trying to attend the show but were just too tired. Wondering the ship we were impressed with the number of venues with live music. Sunday June 30 – Key West We ordered breakfast to be delivered to the cabin as we had an early meet time for our Key West adventure of a Private dolphin & snorkeling charter on the “Squid” by Honest Eco. We met our traveling friends at Café El Bacio at 8:00 and the six of us departed together. We took the shuttle to town and then walked the eight or so blocks to the marina, arriving right “On time” at 8:45. It was HOT in Key West while on land. We used the restrooms at the marina and got on board the Squid. Squid is a unique, custom built ship that runs mostly on battery power. This makes it ideal for dolphin watching. We did see a number of pods of dolphins, and even caught one doing a jump clear out of the water. This was a lot of fun and afterwards we went snorkeling at a reef off one of the out-islands. The snorkeling was not as clear as I would have preferred and with the current it was a little challenging to stay in place. I likely would have preferred the alternate to snorkeling in the ‘sponge garden’ where they sometimes take guests. We enjoyed the journey back to Key West and almost forgot how hot it was there until we docked. Then we trekked back to the shuttle stop. Upon reaching the ship I will say that the security staff were the meanest and most unfriendly I’ve ever experienced on a ship. First they were directing people into one of two lines to board Equinox. One of the lines was a little shorter but to reach it was a much longer walk around a building, and they directed people who were obviously having a challenge walking in the heat into the longer distance queue. This just shows a total lack of care for the guests and to be honest, makes the TSA look pretty good. After reaching the actual security screening, someone chastised me for not putting my camera into a tray. Well, on 30 prior cruises I’ve never needed to put my camera in a tray, so why on this one? Once onboard I needed to stop at the front desk to get change for tips and future shore days. While there I mentioned the security treatment as the “Worse experience in 30 cruises” and they took down my cabin number but I never heard anything further from anyone. This episode cost the Equinox ½ star from the total review. We had a little bit of late lunch in the Oceanview. I don’t recall the rest of the afternoon but this was the least special dinner in BLU. We were the latest of the cruise (as we had a late lunch) and ended up with a different waiter. Perfectly okay, but that was all. His assistant was also less than the best. On the way out we spoke with the hostess who said she would try very hard to get us a table with Luciano. Before dinner the Captains club invited all members to the sky lounge for the welcome back party. This was very nice with many officers attending. Monday, July 1 – At Sea We had a very enjoyable sea day on Equinox. The only negative to report is that Celebrity really needs to do a better job policing “Chair hogs” on sea days. Early in the morning (before 8:00) nearly every lounger in the solarium or near the pool has towels with clips, t-shirts, paperbacks, or whatever placed on them. Yet walk through there at 10:00 and there is nearly no one actually sitting in these loungers. There were a few family groups on board that obviously had one person go early and “Reserve” a dozen or more loungers all in a row. We witnessed the obviously frustrated pool staff looking up and down the empty rows while folks searched for a couple of chairs. On the positive side, there was a very nice cruise critic meet and greet. Captain Kate and many officers stopped by to say hello. The Captain also asked if the original roll call starter was there, any they were. We enjoyed the thermal suite for a while. While the main dining room is open for lunch, the offerings in the Oceanview looked better. We’ve been on this class of ship before but the Oceanview had such variety like we don’t recall ever seeing. The fresh fish being fillet and then cooked right in front of you is incredible. They made up a special order of grilled (rather than breaded and fried) Calamari for my DW, and it was delicious. There was a “Canada day” party in the Sky lounge which we attended. Most of the officers were there and we played Canadian trivia. Great fun. We enjoyed our Elite happy hour for a while before dinner and were very pleased to have Luciano back as our BLU waiter (as he would be the rest of the cruise). Tuesday, July 2 – Costa Maya, MX We enjoyed breakfast in BLU and met our traveling friends at 9:00 to depart the ship. I had come down late Monday with a case of “Pink Eye” so we found a pharmacy in the port complex (there are at least two) and for $11 they sold me antibiotic eye drops. Those worked perfectly and a few hours later my eye already looked much better. Based on cruise critic recommendations, we had booked an all-inclusive day at “Jaime’s at the Blue Reef.” Getting there was easy after navigating through the port complex. They really do NOT want folks leaving the port! 10 minutes in a taxi and we were dropped with at the Blue Reef on the Malecon. We had a very nice a relaxing time, but we will not do this type of beach day again. For one thing, it’s hard for us to stay on the beach for four-five hours. For another, we really don’t drink. I will say the food was very good and service terrific. But $50/person is a lot if you are not consuming huge amounts of alcohol (as the family near us obviously was!). The beach is very fine powdery sand and everyone is doing the best they can to prevent the huge amounts of sea grasses from washing up on the beach. We tried to go out to the reef to snorkel but getting there was a huge challenge so we never made it. We would do the beach at Costa Maya again but not at an all-inclusive. Returning to the ship we had a relaxing late afternoon and another great dinner in BLU. Wednesday July 3 – Cozumel, MX We went to the pool at 7:00 to enjoy some quiet pool time. We then visited the thermal suite until about 8:15. We rushed back for quick showers to make it to BLU before their 9:00 closing (or so we thought). Arriving at 8:45 we were surprised to find the door closed. The hostess saw us and waved us in. They had adjusted their hours due to the early port call today to 7:00 – 8:30. However, they sat us and we quickly ordered. Even with our late arrival we were not the last to leave BLU. We had a nice relaxing morning on the ship and for some exercise we did walk the pier and the port area. On past visits we have always gone to Chankanaab National Park and enjoyed the beach, snorkeling, and services there. But we had planned something different for this port day. Today we had prebooked a 1:00 tour at the Kaokao Chocolate Factory. We followed instructions and took a cab, arriving 40 minutes early. Our tour began 10 minutes early as everyone had arrived. This was a very different “Tour” as we learned a lot about the history of Chocolate and actually got to make our own Chocolate from Cocoa beans. This is a LOT of work! We also sampled MANY different types of chocolate. We enjoyed the time spent there, bought some more chocolates and they nicely packaged up the chocolate we made (Patties to make Hot Chocolate) to take home. They called a taxi van to take us back to the Equinox and we arrived 30 minutes before the all-aboard. The ship actually left port a little late as one of the ship’s tours was 20 minutes late returning. Dinner was in BLU and we also made the show tonight. This show was a “Journey” tribute band and they were superb. I was surprised that I only recognized a few of the songs, yet all of us really enjoyed the show. Thursday, July 4 – Grand Cayman Island We enjoyed our BLU breakfast and were on the first tender to the island, arriving about 9:45. The meeting time for our pre-booked excursion with Acquarius Sea Tours was 10:45. There were many independent tour operators at the port, but no one with Acquarius. Well, we were early, so we walked a little around town. We visited one souvenir shop where I bought a very bright tropical shirt for $12.00 and headed back to the port before 10:30. Still no one there from Acquarius Sea Tours but now at least 15 or so folks waiting for them. One family said they took their tour last year and really enjoyed it. In the meantime we had thought about ditching them as in our experience, if an independent tour provider is not there early to meet you reliability is in doubt. But we waited, and that was a mistake. Finally at about 10:55 Captain Mario shows up with his sign. He checks folks off his list, and leads everyone to the parking lot and an older mini-bus. We were among the first to board to sit in the middle. It is a 15-20 minute ride to the marina and the driver tells us a little about what we are passing. We reached the marina and headed out to the “Big John.” Boarding was fine and we found there was not enough room for all to sit in the cabin. We had a very quick safety briefing. We asked for water. Someone grabbed a reusable plastic cup, took the lid off a cooler, and dipped the cup into ice, then poured water from the same cooler into the cup. The look on my DW’s and friends faces was “Really?” I asked did they want to bail on the tour. All agreed so we quickly left the Big John before the ship left the dock. Captain Mario asked what was wrong and I explained I had a cold and drinking from a communal cup everyone would get sick. He said they had bottled water… We still decided not to join the outing and wished them well. Acquarius Sea Tours has an excellent web site. Reviews here are overwhelmingly outstanding. The price is very reasonable. But this just wasn’t for us. We went to the marina office and bought a couple bottles of water. They called a cab for the four of us. We returned to the tender dock at about noon. Back on Equinox, they were having a fabulous “All American” lunch in the lido. Full fresh fish being grilled, all kinds of great food and just a wonderful time had relaxing there. We met the chef from BLU who has been taking care of DW’s food allergies. We spent the rest of the afternoon (while it stormed outside and over the bay where we would have been on the Big John) in the solarium pool and thermal suite. We enjoyed the captains club happy hour and a great “Chic night” dinner in BLU. The lobster tails were very good. We managed to stay up for the July 4 party at the main pool. This ended up being geared to a much younger and energetic crowd so we didn’t stay long. Still this was a really great day despite (or perhaps because of) the aborted excursion. Friday July 5 – At Sea We checked the BLU schedule and breakfast today was 8:00 – 9:30, so we visited the solarium pool at 7:10 AM. We found that nearly every lounger was already “Claimed” with no one siting in them. We did finally find two quite a distance from the pool and put our gear on them while we enjoyed the pool. There was one other gentleman using the pool and we talked a while. After the pool, I went to bring back tea and fruit plates from the Spa Café. We decided to forgo the BLU breakfast in favor of enjoying the solarium. I was dry enough by that point to walk to the Oceanview café and ordered omelets to bring back. We enjoyed them on our loungers. Our traveling friends found us and said they missed us in BLU. I went back in the pool for a while with them. After the pool we all visited the thermal suite (and gladly gave up our loungers to folks looking for a few) and I believe I ended up napping on the warm stones. Leaving there late morning we proceeded to get cleaned up before lunch in the Oceanview. We had a table aft outdoors which was just delightful. The duet was playing at the sea view bar (deck 15 aft) at 1:30 so we went up there and snagged enough seating for our foursome. We enjoyed the duet. After their set it was time to get most of our luggage packed. We had our last captain’s club happy hour and an incredible last meal in BLU. I’ve always felt that cruise companies should plan the last meal to be a special one, so folks leave with a very positive experience fresh in their minds. All too often, this is not the case, but in BLU on the Equinox, this last meal was likely the best of the entire cruise. I enjoyed a filet that had to be every bit as good as a high-end steakhouse back home. Everyone raved about this last meal, regardless of their choice of entrée. Desserts were also terrific. We were all sad to say farewell to Luciano and the BLU team. There was another performance of the Journey tribute band this evening in the main foyer. We went and snagged some of the few available seats 30 minutes before the show. We enjoyed this although I will say that many of their numbers were repeats from their stage show earlier in the week. They are really good however. After the show we arranged to meet our friends for breakfast at 7:30 the next morning and returned to our cabin. We finalized our luggage and put it out for movement to the pier and called it a great day! Saturday, July 6 – disembarkation and post-cruise We met our friends outside our cabin at 7:30 and brought our carry-off bag with us to BLU. We had a very enjoyable final breakfast, leaving BLU at 8:15. Our expected disembarkation time was 8:35. We had just enough time for a necessary stop and our number was called. Hugs all around and then off the ship. There was a brief line at a “Facial recognition” station, but no other passport check or anything. Certainly the quickest disembarkation we’ve ever had at a U.S. port. Our luggage was waiting and a few moments later we were on the curb getting into a taxi. The taxi took us to National Car Rental at the FLL airport where we chose our vehicle from the emerald isle. Taxi fare with tip was $22.00. Conclusion: This was the closest to a five star cruise experience we’ve had in quite a few years. Let’s get the negatives out of the way first. The security process returning to the ship in Key West was simply the worst is all our 30+ cruises. I will say that at the other stops they were much more pleasant, but no one from the front desk ever got back to us. The other negative is the previously mentioned chair hog situation. Celebrity seems helpless in addressing this, but it is “Just not right.” We don’t often do warm weather cruises, so perhaps this is entirely common and expected – but why do some cruisers seem to believe they can monopolize entire sections of deck chairs for an entire day and use them hardly at all? It just isn’t right. Celebrity needs to enforce their policy and remove items after chairs are vacated for 30 minutes so others can use them. Okay, the positives – Dining in BLU was a really great experience. Is Aqua class worth double the price of a standard balcony? No. But if you can book it for $200/pp or less over the balcony rate, it’s worth it. For future Celebrity cruises we will look at the prices closely. The one thing is if you are traveling with friends or family, everyone needs to be Aqua or you won’t eat together. We found a seven night specialty dining package is less than $200/pp so that would be an option if one didn’t want to do the main dining room. Entertainment was far superior in both quantity and quality to our recent Holland America cruises. We don’t cruise for the entertainment but when it is really good it sure adds to the experience! Service nearly everywhere was terrific. The only place we sometimes waited a bit was at the bar/lounges. Being “Elite” with access to the Captains Club happy hour is a huge plus when you don’t have a beverage package, plus the service there is top-notch. So overall I am giving the Equinox 4.5 stars out of 5. This was a very nice holiday week getaway well-spent. Read Less
4 Helpful Votes
Sail Date: June 2019
Embarkation went very smoothly, as we had an assigned time to board the ship, and the process was very automated. Out luggage arrived before we sailed, and we were able to start unpacking. The layout of the public spaces on the ship ... Read More
Embarkation went very smoothly, as we had an assigned time to board the ship, and the process was very automated. Out luggage arrived before we sailed, and we were able to start unpacking. The layout of the public spaces on the ship was very good, and you never got the feeling of how large the ship actually is because the spaces are broken up with no long corridors in public areas. My wife and I have cruised over 30+ times, and with most of the cruise lines. We have been on several Celebrity cruises, and in the past found them to be good experiences. But the quality of Celebrity has gone down hill. My biggest complaint is that their Beverage Package is overpriced, and it's hard to find someone to take your order, so you end up going to the bar to get served. Consequently, you cant't get enough drinks during the day to even break even on the cost of the beverage package. There is inadequate serving staff in the bars, so Celebrity makes a great profit on the bars. We had a great cabin attendant, but he was overworked, taking care of 40 guests a day without any additional help. With the exception of two big performances, the theatre shows were mediocre at best. The food service in the dining room at night was good, and the service was very good. But breakfast and lunch menus and service was just mediocre. We had been to all the ports before, so we didn't do any shore excursions. Instead, we went to some fine restaurants in the ports of call. Read Less
5 Helpful Votes
Sail Date: June 2019
Per Celebrity website - "PICKING THE RIGHT CRUISE SHIP CABIN CAN HAVE A MASSIVE IMPACT ON YOUR CRUISE" This is a synopsis of the review requested by Celebrity, I wonder if I will hear from anyone from Celebrity regarding my ... Read More
Per Celebrity website - "PICKING THE RIGHT CRUISE SHIP CABIN CAN HAVE A MASSIVE IMPACT ON YOUR CRUISE" This is a synopsis of the review requested by Celebrity, I wonder if I will hear from anyone from Celebrity regarding my displeasure. I was never informed by anyone or pre-cruise advice or Port check in about the Priority Check in for Concierge Class, Pre-Departure Lounge or about the Exclusive Embarkation Lunch. I only heard from my 'Personal Concierge' with printed invites to special events that coincided with my other plans. I did not need him but he left a phone message on days 5, 6, and 7, that he is here for me and will assist. ​While the cruise ship is nice, clean and updated after going through 'Revolutionization', I personally had a cabin with new bedding and very fluffy pillows, but also where I was unable to sleep well at all, at almost any hour. This was due to my own fault. I had originally booked a great cabin with a wonderful balcony and when offered an upgrade, decided to give it a try. BIG MISTAKE. If there is a next time which I doubt, I will not ask for a Concierge upgrade, but would go up to Aqua Class.​ ​The cabin was upgraded to Concierge class, but should have been degraded to a cabin class below what I originally had booked. This cabin and a few on either side of me, as I was told by those passengers, were subjected to constant noise sounding like rolling thunder, but I quickly realized that it was the carts rolling in and out of the kitchen for the Oceanview Café above me, with replenishing foods, dishes, drinkware, silverware, etc. or coming back into the kitchen with dirty dishes etc. This went on at all hours, including during normal sleep hours. Even when I did manage to get to sleep, I was suddenly awakened by the rolling thunder noise at early morning hours, 2AM to be exact. On one early morning I heard what sounded like large bags of ice being thrown on the floor to break it apart and heard pots being banged around. If someone in a Celebrity top executive position would experience what I did, I would hope there would be some changes made. *Unless you can sleep through really loud noises, Cruisers should be aware of booking a cabins 2136, 2138 2139, 2140, 2141,2143 and 2145. (port or starboard side of the ship)* ​ ​My cabin was comfortable, my cabin steward Ali was wonderful and most of the food was good that was delivered to me daily. I grabbed extra silverware set ups with napkins to bring back to my cabin because silverware, toothpicks or napkins were not served with the Afternoon Savories.​ If you book any Concierge cabin, take advantage of ordering in room breakfast service. ​​I was surprised to have a pencil, not a pen in my cabin, the little pad provided had about 5 sheets of paper on it and I had to ask for an additional one when I used up the first for my notes. I wish I could have had a better experience this time. ​ ​I experienced Qsine twice because it was so good and entertaining. Everybody on staff in Qsine was impeccable, friendly, accommodating and always available. The food was delicious and spot on! The food was delivered immediately after the presentation, if not waiting for the end of the each part of the show. It was a unique experience and totally enjoyable!​ ​I really enjoyed taking a glass blowing class and making my own object. I was impressed at the level of expertise of the glass workers and their patience with students who tried their best and were hoping for the best outcome of their individual projects. The vase I chose with the colors I asked for came out almost perfect under the instruction of Jill. There are slight imperfections, but I love the fact that I have created a vase for my home that I can actually use and remember my glass blowing and creating.​ ​Captain Kate McCue is the most available and affable Captain I have ever had on any large ship cruise. She takes time to talk to passengers and allows us to get to know her. She has the best sense of humor and always makes her daily talks light and fun.​ On a whole, the cruise ship and cruise to Western Caribbean was good, but the Concierge Cabin I was in ruined my relaxing week away and left a very bad impression. ​ Read Less
7 Helpful Votes
Sail Date: June 2019
We were a little worried about this cruise since we had read a number of negative reviews recently, but we experienced nothing negative at all! Embarkation was fast and easy. The entire crew was the friendliest and most helpful we have ... Read More
We were a little worried about this cruise since we had read a number of negative reviews recently, but we experienced nothing negative at all! Embarkation was fast and easy. The entire crew was the friendliest and most helpful we have ever experienced. The food in the main dining room, buffet and sushi on 5 were all fabulous (we didn't eat anywhere else). We had purchased the 4 Perk package so didn't pay for drinks, internet, gratuities. I highly recommend this for the money if you are used to a large bill at the end of your cruise! Our check out bill was $157 and that was for bingo. The shows we saw (comedian and Elysium) were great! We played alot of blackjack and left the cruise ahead! The casino had a lot of people in it every night, both on the tables and the slot machines. Our room (9104) was great, nothing dirty, broken or worn out. We had a really great time! I wouldn't let other negative reviews sway you from this cruise! Read Less
3 Helpful Votes
Sail Date: June 2019
We thoroughly enjoyed every aspect of this cruise starting with the embarkation. The ship has been through a makeover and they have done a masterful job. Aqua class service is extraordinary as well as all common areas of the ship. We ... Read More
We thoroughly enjoyed every aspect of this cruise starting with the embarkation. The ship has been through a makeover and they have done a masterful job. Aqua class service is extraordinary as well as all common areas of the ship. We chose to dine in Blu in the evening but also used the buffet for breakfast and lunch with plentiful options for both meals. The nightly entertainment on board was exceptional. The casino was a lot of fun also. The outside deck area are well maintained especially the lawn area. The only complaint that we would voice is the pools and solarium were very crowded on sea days with the typical lounge chair hogs placing towels and books on chairs early in the morning and not using them until they finished breakfast then leave sometime in the early afternoon leaving towels on the chairs to hold them should they desire to return. All cruise ships suffer from these very inconsiderate people. My suggestion is passengers with premium cabins should have reserved pool lounges for a least a period of daily time and must notify the pool attendants if they wish to use them Read Less
6 Helpful Votes
Sail Date: June 2019
My wife and I, mid 30s, had a great time on our 7-night Western Caribbean voyage. This was our second time on the Equinox, the first being in May 2017, on a 10-night southern Caribbean sailing. We also have a few recent sailings on ... Read More
My wife and I, mid 30s, had a great time on our 7-night Western Caribbean voyage. This was our second time on the Equinox, the first being in May 2017, on a 10-night southern Caribbean sailing. We also have a few recent sailings on Norwegian, and growing up I sailed many times on Celebrity, Carnival, Cunard, Princess, and Royal. The one thing that I would stress is that while we had an amazing time, we don’t adhere to the traditional cruising structures; we don’t do assigned-time dining in the main dining room, we don’t really interact with the cruise director or entertainment staff, and evening shows tend to not be our thing. We cruise to unplug and relax, and not being on a schedule has seemed to be the best way to do that. Embarkation was easy and fast, although we arrived at 1230 to avoid the main rush, and because we were driving from Orlando. We pretty much went through security, got our tickets scanned, and hopped right on without much waiting at all. The terminal in Ft. Lauderdale seemed updated and quite nice, but we couldn’t have been in it for more than 10 or 15 minutes. Having been on this ship not too long ago, I would say that as non-suite guests, I don’t think either of us noticed the “Revolution” upgrades other than the new paint and RFID Seapass cards. I thought the ship seemed updated and clean when we sailed in 2017, and I didn’t really think much had changed in that regard. We absolutely love the solarium, the casino being non-smoking, and the smoking areas being confined and isolated. The prevalence of smoking on NCL is always one of the top negatives for us. We like the lawn club too, but it gets too hot up there. Cabin: We stayed in room 6299. Cabin steward was awesome. We eat late and often times feel pressured to get out of the room in the evening so they can clean, but that was not the case this trip. The room was clean and our steward, Robert, was courteous and always gave us a smile and asked about our day. This cabin has a partially obstructed Veranda view, as the dining room juts out below the balcony, so you can’t look directly down into the water. The balcony itself, however, was extended and we loved the extra balcony space. My wife would have probably preferred a clear view looking down, but I really enjoyed the extra space. Entertainment and Service: In general, I think the service was fantastic. There were a few incidents I can remember from our 2017 trip that stood out to me as exceptions to that rule , but on this sailing I really think the crew and staff get an A+. We didn’t interact the cruise director or entertainment staff, but I overheard others saying how impressed they were with him/them. From my perspective, we either had a particularly fun set of passengers or a particularly good entertainment staff, because I don’t know if I’ve ever seen so many people dancing at the evening parties and live music venues. The entertainment is really where I think celebrity could modernize a bit. The staff did a great job getting folks dancing and there was plenty of live music, but the main theater is really the epicenter of evening entertainment, and regardless of the quality, that really makes it an all or nothing proposition. If you’re not into the comedian or talented acrobats, you may find yourself questioning what to do with your evening. We really like the smaller and specialized entertainment venues some of the other lines have developed. We love the dueling piano show and comedy club on NCL's ships. For our part, we usually eat around 9, so the only option for us to grab a show is to go before dinner, or go to the adult late-night comedy shows. We’d rather swim and relax by the pool in the evening when no one is there, so we did not get to a main theater show. We did get to one of the late night comedy shows, but it was not really to our taste and we left after about 10 minutes. Food & Bev: I thought the food was quite good, with some caveats. We did a 4 night specialty dining package and did 3 nights at Murano and 1 night at Qsine/ Le Petit Chef. The food at Qsine is nothing special, not bad, but nothing to write home about either. The experience is one-of-a-kind and makes it worth every penny. It’s not something I would repeat on the same sailing, but we would definitely do it again on another cruise. It was so much fun! Murano, in our opinion is the best food on the ship. The service was good, although I think on our 10 day sailing fewer people were eating specialty dining per night, and as a result the service on this sailing was not as doting as it was in 2017. On one of the nights at Murano they did seem to get quite backed up, and service was slow. We didn’t eat at. Tuscan having had a bad experience there last sailing For our nights at the main dining room, we did Select Dining mostly eating around 845 or 9. These meals were fast and the waiters were all friendly. I think this one area where Celebrity has really improved greatly. I don’t remember select dining being as positive an experience for us previously. Main dining room food was good, not great, but we did try to eat in the main dining room on nights when we knew the menu would be better for us. My wife’s beef short rib was almost too fatty to eat one night, but she also had a delicious beef carpaccio. The deserts at the main dining room were underwhelming. One area where I think celebrity could do better is with more fresh vegetables. At the buffet it was hard to find green veggies outside of salads and green beans. In the other venues, non-potato vegetables were more for garnish than served as sides. We didn’t do too many meals at the buffet, but the variety and quality was good when you could avoid the crowds. I think we had one or two meals where it was crowded and everything suffered. Lots of fried food. The soft ice cream was surprisingly great, but maybe that’s because I had it during a less popular time? Variety would maybe get tired if you ate their more frequently that we did. Our favorite spot of the ship was the coffee bar, Café El Bacio. Awesome service, yummy pastries and fun coffee drinks here. Maria noticed we were over charged for our premium package by not having a promotion applied and helped save us some money. Special shout out to her as she also provided friendly and prompt service throughout the cruise. We will make sure she gets recognized through the proper channels. I do think their espresso lacks punch, as I found myself ordering double shots of espresso after noticing the lack of caffeine that seemed to be in the standard order. One thing that was great was being able to get bar service. I found there to be plenty of wait staff roaming the pool deck. We tipped, but never had trouble getting drinks. One thing we missed from our last voyage was the bar Slush. Slush is still there, but was only open the two sea days of our sailing. On our last sailing, it was the most popular bar, often with long lines. A few drinks had fun souvenir cups and coconuts. This trip, while the menu was unchanged, there was no drinks in coconuts or other fun novelties. The bartenders at other bars also didn’t seem to know the Slush menu, so we couldn’t get our favorite Golden Coconut drink when Slush was closed. I wish they would have put more staff into this tiny bar rather than turning it into an overflow space. One person in line noted she had 'waited 7 days for this drink'. Craft Social is a nice space that isn’t really utilized all that well and I think it would be a bigger draw if the food wasn’t an extra cost. Jeffery took good care of us there. The lobby bar beneath Craft (Passport Bar) could use some theming. The Martini Bar, World Class Bar, and Sunset Bar continue to be the stars of the libations show. The Sky Lounge is such a great spot, but we were only ever really there for Trivia. Passengers: Generally passengers were older, but because of the time do year, July during the week of the 4th, and this being a 7-night sailing, there were children. I didn’t find either group to be disruptive or too prevalent for our comfort and we try to be patient with both groups. This cruise also featured a solid amount of folks our age. I heard German, the Queen’s English and Spanish being spoken, so there was a good amount of diversity in that regard. Also, this was a friendly cruise for the LGBTQ community, and we are happy to continue to sail Celebrity for fostering and open and understanding environment. Having said that, I can’t think of a fun analogy to express just how full of white people this cruise was. Passengers were really big on reserving pool loungers with a well placed book or towel clips. On the last sea day I did see staff clear some loungers “reserved” in such a manner. Good for them. Evening Chic was not enforced, but I can’t decide if a I care. In the Caribbean in July, no one should feel like the need to wear a blazer, but there were plenty of blazers. There was also plenty of polo shirts, T-shirts, and less than Chic jeans. I kind of like the casual concept while on vacation and would probably rather not wear a blazer, but I’ll continue wearing one until the suggested attire is changed. Evening Chic at least provides an opportunity for those who chose to dress up to get their class on, while also letting the normies dress a little more comfortably. Part of me feels like they should ditch the concept if it’s not going to be enforced, and another part of me thinks it strikes a good balance to keep traditional and new cruisers happy. Ports: Ports were very generic for a Western Caribbean. Cozumel still has great off-the-beaten-path spots that shouldn’t be shared on the internet to preserve them. It also has tourist traps. in Key West, we planned our own food tour for the day and really enjoyed walking her Island. Grand Cayman was stormy, so we ended up walking about half of 7-mile beach looking for an uncrowded spot that rented loungers ( we found none), before a storm rolled in and we called it quits. We had a happier time watching the thunderstorms from the ship. Two carnival boats were in port before us, and the popular places to rent a chair and umbrella were pretty crowded before we arrived. On Costa Maya we stayed on the ship. Disembarkation: We did walk off disembarkation. It was a little disorganized, but not the worst I’ve been a part of either. The biggest knock is that customs didn’t seem ready, so after we got off the boat we stood in a long tunnel, many still standing in the gangway, until they were ready. The Celebrity app, Room Steward, and the daily planner all gave slightly varying accounts of how to participate in the walk-off program, which was a bit annoying also. I wasn’t clear as to whether to meet in one of the public lounges per the daily planner, or just come when called as proscribed by the app and steward. We did not seem to be the only people who weren’t entirely clear on how to participate, passengers did both. Read Less
6 Helpful Votes
Sail Date: June 2019
The whole Celebrity experience from start to finish is a cut above most of the cruise industry IMO. I'll find it very hard to leave. Celebrity buffet is better than anything I've had on CCL or N.C.L or Princess. Boarding was ... Read More
The whole Celebrity experience from start to finish is a cut above most of the cruise industry IMO. I'll find it very hard to leave. Celebrity buffet is better than anything I've had on CCL or N.C.L or Princess. Boarding was painless with new facial recognition scanning not being hoarded like cattle in a huge room with a few thousand passengers waiting hours for check in. Complementary champagne while boarding is a nice touch. Background information - family vacation for 3 Hotel information (if any) - Hampton Inn North Cruise Port - Good, friendly , close to cruise port with good buffet clean rooms , comfy bedding , skip the shuttle. Ship information - Clean Activities - Nothing I haven't seen before Service - Dining , Room Steward , all 5 stars Port & shore excursions - Nothing that I haven't seen before but all done very nicely , never feel short changed on any celebrity excursion. Travel to embarkation port - hotel shuttle which i'll never do again-Company left 30 people outside stranded for an hour - never again- Uber or taxi is the best way. Cabin - balcony concierge class Dining - Main Dining is a cut above CCL , NCL, Princess- 5 star service in the Main Dining Room -You can easily eat in Main Dining all week and be incredibly happy and satisfied. youtube LePetite Chef , its awesome - good for kids -How Disney missed the boat on this I don't know, great innovative dining experience for sure and great quality and service! Children's clubs - Camp at sea was a swing and a miss this time , boy to girl ratio was 5 to 1. Entertainment - LIFE is great , Journey Tribute Band - Very Good -Then there's your share of stand up comedians. Disembarkation - painless , organized very well , other cruise lines should take notice. Summary - Celebrity does a lot of things very good , I don't know if anyone is perfect but I'm sticking with Celebrity. One thing they fall short on is the Celebrity APP - Its crap. I expect more from Celebrity, hopefully this will improve in the near future. P.S If your going to complain or whine about stuff like , there's to many kids or there are too many lines , you shouldn't cruise. If you fall into that small percentage of people that are never happy or are never satisfied or to negative about everything stay away. Read Less
2 Helpful Votes
Sail Date: June 2019
Just returned after 7 nights on the refurbished Equinox. We are experienced cruisers and this was our 4th cruise on Equinox but 1st in several years. The staff may have been the most friendly and helpful that we have ever experienced. ... Read More
Just returned after 7 nights on the refurbished Equinox. We are experienced cruisers and this was our 4th cruise on Equinox but 1st in several years. The staff may have been the most friendly and helpful that we have ever experienced. This was our first time using Select Dining and it worked out well for us. We had no trouble making reservations on line in advance of our cruise and the seating was always on time. Hostess was great. Food quality has improved greatly—-we believe it was the best of any past cruises on any line. On two occasions we decided to eat our dinner at the Oceanview Cafe because of the variety of foods available. Excellant! For years I have vowed to never eat a steak again on a cruise ship but Oceanview Cafe changed me—-the ribeye was cooked perfectly and the meat quality was very good. Stateroom was clean and well designed as always. We had a balcony on the 9th floor. Our stateroom attendant was great. Entertainment was very good. The production shows have improved with very talented performers and finally some songs the passengers can relate to. New terminal in Ft Lauderdale was very nice and easy to embark. We actually were in our stateroom by 12:00 noon—a first for us. On departure day the trip through Customs was much different with all electronic recognition. The long lines have gone away!!! If you are looking for a great ship with friendly staff and great food you will enjoy Equinox. We certainly did. Read Less
10 Helpful Votes
Sail Date: June 2019
Disclaimer: This review is shaded a happy hue due to this vacation being an opportunity to celebrate our son's recent graduation from college. If you don't want to read the entire review I will begin with the summary. We had ... Read More
Disclaimer: This review is shaded a happy hue due to this vacation being an opportunity to celebrate our son's recent graduation from college. If you don't want to read the entire review I will begin with the summary. We had a very good time during our seven day cruise. This partially refurbished ship is still the Celebrity Equinox, the staff remain as friendly and hard working as ever, there are fun and interesting passengers to meet, and there are places throughout the Caribbean that are as beautiful as any place on Earth. We left for South Florida on Friday, on a plane that took off just minutes after the 2019 Summer Solstice occurred. We overnighted at the Comfort Suites, which is convenient to both the airport and Port Everglades. Embarkation was easy, and would have been easier if we hadn't missed the sign for priority check-in. Even with the extra few steps and the extra few minutes of time, we quickly boarded the Equinox and made our way to the recently re-imaged Retreat Lounge. Fortunately, Cruise Critic reviewers had provided pictures and observations regarding the makeover of this space. Sadly, we too found the decor and ambiance to be that of an nice, well maintained airport lounge. While this is utilitarian and attractive for a public space that is transient by definition, we found it uninviting, except for the bar which allowed interaction with the bartender. Gone too are the desks and chairs for the concierges, apparently guests think that having chairs in which to sit conveys an invitation to talk with the concierges, which has been viewed from the corporate level as an inefficient use of everyone's time. The kindergarten-sized chairs are actually laughable. Although there were children in the suite class, we didn't get to see them use the little furniture. I do not have any photos or videos of the rueful looks that passed across senior officers faces when we offered our first impressions feedback, nor did we bother taking photos of this typically empty area. For a contrast, one could see passengers using the Library, the Gaming area, the Atrium, and the Sky Lounge throughout the day, just like they have on every previous cruise we have been on while aboard an S class Celebrity ship. These areas are occupied, they are used for intended purposes and unintended purposes (napping), and help to make S Class ships attractive cruising options. Other than people leaving their glasses, cups, plates, usually with uneaten food on any flat surfaces throughout the ship, the public spaces were clean and well maintained. The new bedding is firm, which I liked, and we took advantage of the pillow menu. The veranda furniture was replaced during the cruise, which meant we lost the solid wood-and-metal table, and the wicker-style lounger. They were replaced with lightweight, and cheap feeling patio furniture that one might find at a Target Department store. The two high-back chairs do recline and came with separate extensions that work as ottomans. We dined primarily in Luminae, and the Maitre 'd Tanya and her assistant Victoria worked hard to insure a memorable dining experience. Once again, the restaurant staff were excellent. The food was good to excellent throughout, with the only complaint being we have become overly familiar with the menus. We also dined in Tuscan, Murano, and Sushi on Five. In each restaurant the service was very good; preparation very good, timely, and as ordered; and overall the dining experiences enhanced our cruise. The onboard entertainment was hit-and-miss. The bands Nu Image and Dancing Town were good, and the Drift duo were adequate. Other than the talented Jesse Hamilton Jr., the evening entertainment was less interesting to us than during any other Celebrity Cruise. Our young adult son went the The Gatsby Party that was apparently well attended and enjoyed by guests. The one excursion we took through Celebrity was the Discovery Dive which was done by Underwater Adventures was safe and educational. The scuba equipment was well maintained. Visibility at the dive sight was good, and although the coral appears degraded, the other undersea life was interesting and pretty. The free dive excursion was also conducted from the same boat, and the experienced divers all expressed satisfaction with the outing. We recommend Underwater Adventures. Disembarkation was quick and easy, and in this case the facial recognition system was functioning. Read Less
2 Helpful Votes
Sail Date: June 2019
We sailed on the Celebrity Equinox for the first time and after sailing on other cruise lines (i.e. Carnival, Royal Caribbean, NCl and Disney) Celebrity was at the top of our list. I have been on 18 cruises and the only cruise line I ... Read More
We sailed on the Celebrity Equinox for the first time and after sailing on other cruise lines (i.e. Carnival, Royal Caribbean, NCl and Disney) Celebrity was at the top of our list. I have been on 18 cruises and the only cruise line I would sail on besides Celebrity would be Disney. We loved the first class touches and treatment we received from Celebrity, no flashy gimmicks (slides and attractions), just a nice relaxing cruise atmosphere and nice people. We met Captain Kate who was very nice and psed with pictures throughout the cruise. We sat around and talked to her for awhile as she is from Las Vegas and so we are we. It was kind of neat. She also said good bye to us as we leaving the ship. Very personable. My husband is a school teacher and we wanted to find a cruise without the comotion of having a lot of kids running around and being shuttled like a herd of cattle (Carnival). Don;t get me wrong, we have 2 kids and 3 grandkids and love them to death, but it is nice to have a relaxing vacation without the "craziness". There were kids on board and honestly, they were so well behaved, even in the pools with the adults. There was not problem. Embarkation was a breeze, the beast ever. Only waited 15 minutes to board and once on board, we proceeded to our cain, dropped off our carry on's and left to explore the beautiful ship. The only disappointment was that the whole ship was not renovated as expected due to time constraints (carpets did not match in the hallways and stairs), but it was still very nice. Our room steward Pima was great, got us some pillows off of the pillow menu and they were so nice to sleep on. Our cabin and balcony were spacious, did not hear our neighbors at all. Food on the ship was great, we ate at all 3 speciality restaurants. My husband's favorite was Murano and mine was La Petit. Tuscany had the views, but the food was not as good as I would have expected. The main dining room, however was a little disappointing. We had Anytime dining and the 3 nights we ate in there we were crammed together and no privacy. Service was not so great, perhaps because they were so busy upstairs versus set time dining. One night they sat us next to a window, in the corner next to the bussers station and the office, so all we saw and heard was the clanking of dishes and the inside of the office each time they opened the doors. They need to do away with this table. Drinks were great. A BIG shout out to Miguel in the World Class Bar. He helped us when we got on board with our drink package (our travel agent screwed up at booking) and then we enrolled in the Mixology Class with him and Santos. We had the best excursion ever and it wasn't on any port. Miguel really took care of us throughout the cruise. He is the reason we will be back, whether it is on the Equinox or another ship. As for the Excursions, they were awful, not fault of Celebrity, it was just big mis-representations of the tour operators in what they say and what they actually do or have. In San Juan we took the Nights at Bacardi which was nice, but not what we expected. However the snorkel excursion in St. Thomas at Buck Island (Turtle Bay Sail & Snorkel Adventure) was absolutely horrible. They put you on a pirate ship that is worn and broken down (my husband got rust stains on his t-shirt from sitting against the side), the crew was gross and dirty looking and the boat was not conducive for snorkeling. The snorkel gear was not sanitized for those who needed it, there was not enough snorkeling gear for everyone and you either had to jump off a "plank" (as in a pirate movie) to get in or climb down stairs on the side of the boat which the ladder did not hook on very good. One lady who had knee surgery used the stairs to get in the water and did o.k., but coming up back into the boat, it took her 20 minutes to climb the stairs. This excursion should have used a catamaran (like others in the area) with walk up stairs. Entertainment was a hit or miss, just like other cruise lines. The comedian was great both nights, the production shows were just o.k. Casino was nice, clean and fun. We only gambled 1 night, as we are from Las Vegas and it was no big deal. Shopping was good, the "pop up" stores were fun and we found some great deals. Wish there was a more selection of souvenirs from the ship though. Debarking was a breeze, never had any issues we were off within 5 minutes. We loved this cruise so much, we booked a 10 day Mediterranean cruise on the Edge for next July for our 25th Anniversary with the Future Cruise desk while on board. Read Less
13 Helpful Votes
Sail Date: June 2019
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually ... Read More
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year. My first cruise this year on the Equinox was the second time that I have been on this ship. I was on it shortly after dry dock. I had a page and a half of problems that I went to the customer service desk with including 4 days of the toilet not flushing. After presenting my list of problems to the manager at customer service, I was issued a $150 credit for a future cruise. While on board for cruise number 2 this year, I attemped to apply the credit to the future cruise in November. Apparently, the staff in future cruises did not do what they were supposed to with it. After receiving a copy of the November billing, we contacted the customer service department which were so rude and unprofessional that we ended up having to cancel November's cruise because they were unwilling to apply the credit that we were given for our unbelievably crappy cruise number one this year. The problems included toilets not flushing, internet service not working, TV's not working, a room Steward rearranging things daily that he had no business to be touching, rude and argumentative wait staff, rude shore excursion people, bartenders that were unwilling to change the channel to put on sports in the casino bar instead of news, comedians that were so bad that people were walking out in drothes, items on their daily itinerary never happening, inedible food, plastic items found in the food...... unfortunately the list just goes on and on. After calling customer service to have the credit applied correctly, they were so rude and uncooperative that we canceled a cruise that would have cost $3500 over a $150 cruise credit that they lost. The customer service rep reminded me of a used car salesman trying to do the money shuffle explaining that the credit had already been given when it clearly in writing had not. If they cannot provide it to you in writing, it never happened. Don't trust them. Celebrity Cruise Line has obviously given up caring about their existing customers. I wish I had waited to do my survey until after I discovered this problem. I had spent enough time on this ship that the management and staff were all greeting me saying "welcome home." It is now a sad goodbye but for the price it is a goodbye nonetheless. No one should be treated the way we were by customer service, and the future cruise services staff. Apparently celebrity has grown large enough that they have stopped careing about their customers. Read Less
7 Helpful Votes
Sail Date: June 2019
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The ... Read More
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The very first captain I ever saw at all the shows and around the ship greeting everyone. Our OV cabin was better than the one we had on the Reflection. This time the bed was next to the window. Giving plenty of room at the closet. 5 dresser drawers verses 3. Bed was comfortable. Most of the food was very good. Excellent waiters. Bar tenders were fast and very friendly. Received offers of 30% off of specialty dining twice during the cruise. The Café al Bacio had excellent pastries and excellent coffee. The manager, Nelson Gonzales could not do enough for everyone. Such a super person. All Theater shows were very good. Even the ones we did not care for. Comedians were boring, old jokes. The young 28 year old cruise director Maarten was awesome. A perfect job for him. He was born to be a Cruise Director. Now for the not so great. Only a few that really were nothing to get upset about at all. The first day they might have had a problem with the A/C. It was hot all over the ship. My wife could not get the wine she liked without buying the bottle. Same on the Reflection. The buffet had only two problems. The mashed potatoes were never hot, the meat balls in sauce were actually cold. Otherwise, excellent variety and taste. Let’s talk steak. Usually we only eat the steak once. This time we ended up having it three times. First the Tuscan Grill. We had the Filet. It was very good, however not excellent as I would have thought. MDR we had NY Strip steak. Very good not excellent but served on a super hot plate. No hot plate in the Tuscan grill where it should have been. Now for a total surprise. The last day in the buffet for dinner they had NY Strip or Ribeye, your choice done on a flame grill. The steak was cooked perfect, excellent taste, very tender. A few to many times for tomato soup. They had a party called ”Party Like Gatsby” To give you an idea how loud the DJ music was. They had to close the fire doors to the halls with the state rooms. It was in the Atrium deck 3 and also loud you could barely hear one another when you screamed to talk. It was loud on deck 14. Only one Slot Tournament. For some reason, the ship was always crowded. Unlike the Reflection. Shows and other gatherings were timed over the top of one another. Too many things started at the same time. Last of all. I guess clothes that are too small for a person is the new style or something. Plus no socks with dress shoes even patent leather shoes and a tux that is several sizes two small. The cruise director being 6 ft 5” his pants were always about 4 inches above his shoes and no socks, his long sleeve shirt was above his watch and the suit jacket was very tight on him and the sleeves were about 3 inches above the shirt sleeve. The bottom of the jacket was way too high. It was as if he was just wearing a lot smaller size than he should. This was not just once. But every day. It really looked bad. One day he even rolled up the pants to be short. He was not the only employee that wore no socks with dress shoes and high water pants. So like I said. Must be a new fad. I hope not. All in all a fine cruise. Enjoy. Read Less
10 Helpful Votes
Sail Date: June 2019
Wow, can't say enough about this trip. I've cruised with NCL, Carnival, Royal Caribbean, Disney and Princess prior to this trip and this was by far the best cruise experience I've had. Embarkation took roughly 15 mins ... Read More
Wow, can't say enough about this trip. I've cruised with NCL, Carnival, Royal Caribbean, Disney and Princess prior to this trip and this was by far the best cruise experience I've had. Embarkation took roughly 15 mins after arriving at pier and most of that time was walking to get on board. The ship was clean, easy to navigate and offered every type of shopping, eating, entertaining you can ask for. I've been on the big ships (Allure, Oasis) and the really old small ships (Mardi Gra, Oceanic) and this was just a great ship overall. I love the top deck with the natural grass, glass blowing , and movie screen. The bars were also great, from Craft Social to World Class and everything in between. The main dining and buffet experience we're top notch. I also tried Murano and La Petite chef. Murano was in my opinion equal to the main dining room so I could skip it. I did enjoy the show and experience at La Petite and the food was awesome. Cabin was clean and great for me, my wife and my 13 year old daughter. I loved the ship design and didn't miss the huge spaces on Oasis/Allure. My daughter never missed water slides or rock climbing walls. She actually loved the teen club and made friends and ran off their every night. SMOKE FREE Casino is epic! The captain was the most personable and everywhere at once. She was even at the gang plank on last day at 7am saying goodbye to folks. Cruise Director Maarten was funny and highly entertaining. Shows while not at Broadway level were beautiful, artful and entertaining. The comedian was even good. Definitely will be looking at Celebrity in the future. Feel free to send me questions. Read Less
2 Helpful Votes
Sail Date: June 2019
Wife and I try to do two cruises a year. This cruise was our 2nd of the year, and our 2nd on the Equinox. We have been on this ship 3 times in the last 18 months, so we feel like we know every nook & cranny at this point. We ... Read More
Wife and I try to do two cruises a year. This cruise was our 2nd of the year, and our 2nd on the Equinox. We have been on this ship 3 times in the last 18 months, so we feel like we know every nook & cranny at this point. We usually sail with family, but this time it was just us celebrating our anniversary. WHY CELEBRITY? If you are reading this review, I am going to assume that you are curious about booking a Celebrity cruise. I can tell you that most of the positive things you hear from one person you will hear from many, and any complaints tend to be one-time issues that are rarely repeated. Celebrity is a sister-line of Royal Caribbean. With that being said, its nearly a complete opposite experience from Royal. The clientele is older, there are less children, smaller ships, higher staff to guest ratio, and better food/service by far. The "nightlife" and entertainment fall short of Royal Caribbean, but we knew that coming in to it. The average person on a celebrity cruise is an older couple aged 45-65 years old. With that being said, my wife and I are 26 & 30 respectively. We sail in March & June, so we do tend to see many younger couples like us who are looking for the same kind of cruise. My wife and I are not party-goers, we enjoy relaxing by the pool or sunset bar, eating wonderful food, and impeccable service. Celebrity gives us everything that a super-luxury line gives us for the same price as Carnival/Norwegian/Royal Caribbean. Our favorite part is that we can sail basically "all-inclusive". We get drinks, gratuities, OBC, & wifi all included in our booking package. I cant stand being nickel'd & dime'd on a cruise. My wife and I got off the boat owing $18 to the cruise line and we did absolutely everything we wanted to do. In fact, we at in specialty dining every night of the cruise. Its something that we will probably do from now on. THE SHIP The Equinox has become our home away from home. Its large enough to feel spacious and offer many different activities, but small enough that you dont really need a map after the 2nd day on board. The ship was recently refurbished and it felt fresh and stunning. THE DINING Let me get this out of the way... We had an issue with service in the MDR on our previous cruise in March. I am 100% convinced that it was an issue that was fixed and handled. But, we did have a lot of OBC and we love specialty dining, so we booked 7 nights at the stunning Murano. I cannot put into words how much we enjoyed this, so I wont try. But it is worth every penny and we will be doing this from now on. BARS AND LOUNGES We spent a ton of time in our two favorite places on the ship. The Sunset Bar and Ensemble Lounge. The Sunset bar is amazing at any time of the day. Its on the sundeck and at the very back of the ship. (Its also a smoking area, though we dont smoke). The Ensemble lounge is a wonderful place to hangout before dinner. We would get ready for dinner, and go sit down and have a drink & listen to live music while we waited for dinner. You have to walk through it to get to any of the specialty restaurants, so it was a no brainer for us. EMBARKATION & DISEMBARKATION It literally could not have been any easier and well organized. Its a non-issue with Celebrity. ENTERTAINMENT We have seen the major performances on past cruises, so we didnt choose to see them again. We did go see the two comedians and the live music. One of the comedians was fantastic, one was a train-wreck. It wasnt his fault, his material just wasnt current and it seemed better fitted for a 1960s supper club. CONCLUSION We love Celebrity, the Equinox, Captain Kate, and the Eastern Caribbean. We could not have asked for a better cruise. Read Less
9 Helpful Votes
Sail Date: June 2019
I chose celebrity because it had more of an adult theme than some of the others. It was perfect! From the moment my husband and I embarked, which went smoothly, we were blown away by the excellent service. The food was the best I have ... Read More
I chose celebrity because it had more of an adult theme than some of the others. It was perfect! From the moment my husband and I embarked, which went smoothly, we were blown away by the excellent service. The food was the best I have ever had, the ship was spotless, the shows were very good, and our aft room(1674)was very comfortable. I noticed our balcony was a little longer than most others. We had concierge class which was kind of nice. We didn’t eat in any specialty restaurants but dined in MDR for dinner and ate in buffet for lunch. The MDR was definitely like eating in a 5 star restaurant every night. Excellent service and food. We used the celebrity app to view menu ahead of time. The food in the buffet was also delicious! Try their pizza! We purchased premium non-alcoholics package and enjoyed the most delicious virgin pina coladas all week in addition to Perrier, Pellegrino, and coke. We also loved going to Bacios after dinner for lattes and espressos, which was included in our drink package. The pastries and desserts were great there, too. The ship wasn’t as crowded as the carnival cruises I have been on. I always found comfortable seating when I wanted it. Sea days were busy by the pool but not unbearable. The solarium was much quieter and cooler. No kids allowed in solarium which was nice. There were some whiny old people who complained about silly things, like wanting guacamole on the bottom of a poached egg instead of the top, or getting served 2 pieces of toast instead of one. But overall, everyone was very nice. Lots of countries represented amongst staff and guests. There were not as many onboard activities on this cruise as on the carnivals I have been on. The silent disco was really fun and the live music was great. Evening shows were really good. No ice sculptures by the pool, and exercise classes, like Zumba, required a fee, but this cruise was very relaxing, fun, and I felt pampered the whole week. Captain Kate and cruise director Maartin were very visible and made the trip even more fun. Because of the excellent and friendly staff, from the bussers to the captain, this cruise was amazing, Read Less
8 Helpful Votes
Sail Date: June 2019
Celebrity imho is way way overrated . It’s just ok people. Evening activities are non existent! The pool area and lawn club area are completely and utterly deserted after 8pm!!!! The lawn club area really is a waste of space. No ... Read More
Celebrity imho is way way overrated . It’s just ok people. Evening activities are non existent! The pool area and lawn club area are completely and utterly deserted after 8pm!!!! The lawn club area really is a waste of space. No activities, they still have hot glass making!! They have had this for a decade!!!!! No serenity deck, just a special location for suite guests which was barely used, another waste of space. No mini golf which is funny considering you have all that grass. Cruise director was from Belgium and had delusions of grandeur! He wore trousers that got shorter and tighter throughout the cruise . So tight he couldn’t sit down in the theater!! Quite ridiculous. The ship flew the gay pride flag all cruise. Why? And before people get upset and call me names , I just want to know why? Food was better than carnival, Norwegian. More choice too! Buffet food especially good! Aqua spa cafe is a shell of its former self. The digital menu board is not even switched on now. Food choices were few and no more complimentary smoothies. Disappointing to see its decline! Balcony was nice, service good. If you want a quiet cruise with nothing to do after 8pm go celebrity! Embarkation was quick and easy. Facial recognition now at terminal 25. We give up our privacy now for a speedy exit. Welcome to 1984. Read Less
9 Helpful Votes
Sail Date: June 2019
Elite member took our 6th cruise with celebrity to the Western Caribbean. Parked our car at “park-n-fly”, simple and easy. Shuttle took us to the new renovated terminal 25 at PEV. Was advised by e- mail from Celebrity day before of a ... Read More
Elite member took our 6th cruise with celebrity to the Western Caribbean. Parked our car at “park-n-fly”, simple and easy. Shuttle took us to the new renovated terminal 25 at PEV. Was advised by e- mail from Celebrity day before of a 3:30 embark from the port. Embarkation was a breeze.with our printed bar code and lines moved quickly thru the process. My wife and I found ourselves on ship within 30 minutes from curbside to ship. We’ve always gone with Aqua Class and dining at Blu but we elected to this time to go with a veranda, cabin 9191. We had to search and locate our stateroom attendant after the muster drill, which we found to be mute throughout the cruise. We had discovered the next day he had failed to provide informative ship information informing us that future cruises was offering for two days only 3 perks on all future bookings for 48 hours only while on the ship. We found him to be very non informative and request shower soap which was on empty upon our time to shower. The ports of call were fine with us since we been to all of them before and prefer to walk around the shops at port then returning to have the ship to ourselves. We went to Ocean View Cafe for breakfast and lunch buffet. Nothing to exciting in terms of variety of dishes. One individual stood out and that provided excellent service was Jesus food service manager. He was very genuine and attended to my wife’s requests and questions due to serious gluten allergies. As an alternative for breakfast at the ocean view, we went to Tuscan Grill. Most people are not aware of the Tuscan grill is available for daily breakfast. From the third night forward we noticed at 3:30 thru 6:00 loud metal noises radiating above our cabin from the bathroom to above our bed. Guest relations showed concern but could not locate the source of the noise and we had to request ear plugs which only only muffled the noises. They gave us a certificate of $300 to be applied to the next cruise. They should have offered to move our stateroom. Keeping in mind when booking cruises I am always aware of what lies above our cabin. Daniel Fong at guest relations was very attentive to our concerns and questions pertaining to our disruptive sleep in early mornings. The ships captain Kate was definitely a plus for this cruise line and appeared to approachable and genuine. Enjoyed her morning announcements! The cruise was fine other than getting an uncomfortable quality of sleep. Debarked was as quick and efficient as embark. Read Less
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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