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2 Helpful Votes
Sail Date: April 2019
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality ... Read More
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality seemed a bit lower than prior year. I will admit that the Chateaubriand for 2 was horrible, we left 90% on the plate . When asked how was your dinner wh honestly told the waiter of the quality . Now , It was resolved as we were invited back for a " we are sorry dinner" Steak Dianne was prepaired at our table .. This is what you call service and respect for customers. We are committed Celebrity cruisers , and have always liked the service. We appreciate that food prices have gone up and the cruise line has and is trying to balance quality with price.The cruise line shoud I hope take into consideration the the food consummed in the specialty dining rooms gives a credit to the general food costs in teh main dining room and buffet. Don't be cheap. We will be giviing the Specialty Restaurants another try on our next cruise in September 2019, on the Infinity. Cabin was always clean. Was it because of the ship's age, or some other problem but the water for the shower, too hot and no adjustment worked, and toilet flush did not operate one or twice during the cruise ( both were quickly attended to. ) This is what you call service . We are Looking forward to our September cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose ... Read More
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose and Pedro. Hope to see you next time! We loved the gym, Persian gardens and sauna. The solarium is beautiful as well. We spent quite a few days at the pool. The sunset bar was great too. The staff at celebrity did everything to make the cruise so special. We celebrated our 34th anniversary. There was champagne waiting in our room. Every afternoon there was a delicious surprise waiting for us from cheeses and fruit to shrimp or different meats. The guest entertainers were wonderful. Ashlie Amber was sensational. The comics were very funny. We love to dance and there were so many opportunities to do just that.(especially “silent disco”) the pool party was fun and the dancers from the show did a little something to entertain. The band was wonderful! Read Less
3 Helpful Votes
Sail Date: April 2019
We took a western Caribbean cruise on the Equinox in April and had a very enjoyable cruise. Embarkation Embarkation was easy and we were on quickly. We ignored the suggested embarkation times in Celebrity’s email. Getting a glass ... Read More
We took a western Caribbean cruise on the Equinox in April and had a very enjoyable cruise. Embarkation Embarkation was easy and we were on quickly. We ignored the suggested embarkation times in Celebrity’s email. Getting a glass of bubbly when you get on is great. The terminal area was crowded with five large ships turning around that day. The cabin/suite experience is We had a S1 corner aft Sky Suite. It was our first time in a suite on Celebrity and we enjoyed the extra space in the suite and the somewhat larger balcony. The bathroom has a tub/shower with a curtain, not a glass door. We prefer a glass door. Only one sink in the bathroom and it was a little tight for space. The rainfall shower head was about 6 feet and 1 inch high so that was tight too. Plenty of storage space but short on hangar space and hangars. The room didn’t stay very cool at night. The sitting area inside was spacious. Since we were in the aft, we felt the aft thrusters on early morning port arrivals and it was hard to sleep through that. Otherwise it was very quiet. The seas were extremely calm so there was no ocean-motion to speak of at all. Our butler and room attendant performed well and our butler gave us a tray of cheese and crackers every afternoon and replaced our bottle of sparkling wine when we ran out. We went to Michael’s Club as suite guests a few times. It was nice, and quiet, but there was no wow factor there. We would not recommend booking a suite just to get into the Cub. Nobody there ever asked if we were allowed into the Club, we just walked in. Priority tendering was nice in Grand Cayman. Food and beverage Dining and wine are important elements of a vacation to us. Celebrity did an overall very good job here. We ate in Luminae as suite guests and the food there ranged from good to excellent. The seared scallops on the second Chic night were excellent. The so-called signature Luminae burger was huge but didn’t live up to it’s billing as it was not very flavorful. The seared scallops and Caribbean lobster on the second Chic night were the dining highlights. Breakfast was good there with plenty of options and great pastries. The sommelier, Yan, did an superb job and helped us pick bottles for each dinner by showing us the next night’s menu so we could discuss it. Our server, Luis, was also very good and would bring items from the main dining room or even Blu. The other servers also appeared to be very helpful, friendly and efficient. We didn’t try any of the special restaurants. We did have lunch from the Mast Grill or the Oceanview Cafe a few times. The pasta station in the Cafe was excellent! Bar service was good to very good at the bars. The mixed drinks were consistently very good to excellent. Entertainment We didn’t go to a lot of the shows but we did go to the first comic and the magician. The comic was very funny, and a family friendly show. The magician was very full of himself and rude on a couple occasions. We like to play blackjack but on this cruise the blackjack tables paid 6-5 for a blackjack, which to us isn’t really blackjack. Many tables used a continuous shuffle which we don’t like either. The $50 table paid 3-2 for blackjack but that’s too steep of a minimum for us. We saw very little blackjack being played and the casino seemed quiet. We didn’t see any educational or enrichment lectures offered on board. Port shopping previews don’t count. There were a number of activities during the day but some were with an extra cost, such as wine tastings. We did one wine tasting and it was ok; the wines were average. It was hard to get a lounger by the pool on sea days. There was a variety of live music throughout the ship which was very good. The duo Drift were excellent! The Silent Disco was a blast and needs to be experienced to truly appreciate it! Excursions We did the Salsa, Salsa and Beach Break in Costa Maya through Celebrity. It was an early 8:30 departure for making salsa and drinking tequila! It was a fun excursion for us and we were back on by noon. Costa Maya itself didn’t seem like a port to explore without an excursion. We did the Chef’s Market and Private Dinner in Cozumel. The executive sous chef went with 7 passengers and a guide and driver to a chocolate manufacturer, several markets in Cozumel, as well as a tequila tasting. We then had lunch at a nice spot in Cozumel. That part lasted about 4-5 hours and our guide gave us a great background on Mayan history and culture. At about 7 that evening, we regathered on board and met the chef for a galley tour (during dinner, very cool!) then a special seven-course meal in Tuscan but based on local flavors. We didn’t eat what the chef bought in port but it was a delicious dinner. There was also a huge amount of food! We didn’t do excursions in Key West or Grand Cayman, we explored the towns on our own. Cozumel could also be done on your own. In all the ports, you could certainly book your own excursions. Disembarkation Disembarkation was fine. We had a full breakfast in Luminae but had to be done there by 8:00. Getting off was quick, Customs was quick, and getting a taxi was easy. Read Less
4 Helpful Votes
Sail Date: April 2019
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any ... Read More
First and foremost, it was a good cruise. I'm a firm believer in a cruise being what you make of it. Embarkation was incredibly smooth. I don't think we've made it through check-in and onto the ship as quickly on any other cruise as we did this one. The staff on the ship, specifically our wait staff in the MDR and our room steward were fantastic. Easily some of the best we've ever had. The food was pretty good in the MDR as well, although I think Celebrity may be off a bit on their portion sizes. Some dishes were way too much, when it should be less, and not enough when it should be more. We had a concierge class cabin, which was great, although most of the perks were just sort of "eh". My husband is Elite and gets better perks. This was the smoothest sailing I've ever been on. There was hardly any rocking, the entire time. The shows were amazing. We weren't a huge fan of the comedians that they had but the shows and the magician were great. This was our first cruise, out of 17, where we actually wanted to attend as many of the shows as we could. All the ports were great. We were even able to tender into Grand Cayman, which I missed the last time we were supposed to stop at this port due to high winds. We did all of our excursions independent of Celebrity and paid way less per person than what they wanted for the same trip. There were a few things that really irked me, though. My husband and I are fans of winding down at the end of the night playing some card games where it's kinda quiet and we can actually hear each other talk. So on previous cruises, there's always been the library or the card room that's pretty closed off from a lot of noise. It's been great. We expected the same thing on this ship. However, the card room and the library are both positioned in a manner that when there's a band playing in the grand foyer, and there typically is up until about 11pm every night, the sound drowns out everything. Both the card room and the library are not closed off. The only place we were able to find quiet enough in the evening, aside from our own cabin, was in the World Class Bar. They seemed to have a bit of an issue stocking the bars, too. Several times over the course of the cruise, my husband would order a drink from a bar menu and he'd be told "we don't carry that". So it was a little strange they'd list a drink they don't carry. We were usually able to find what he wanted in another one of the bars but that was after a couple days and having that, "oh, hey look! that beer is here" moment. For example, at the Passport Bar, my husband ordered a specific beer that was on the Passport Bar menu and the bartender told him "we don't have it" and when my husband asked about it being on the menu, the bartender just sort of shrugged. I can understand being OUT of a particular thing, but not carrying it at all when it's on the menu is a bit ridiculous. Debarkation was a bit of a disaster. Mainly due to the fact that other than a sheet of paper they give you with your luggage tags, there's no real communication about it. We were told two different things in regards to where to wait for self-assist and even then, where we actually needed to be was different. It was a bit stressful. I'm cruising on Celebrity again in June so I won't say that I'd never sail on them again but this cruise certainly wasn't up there in my list of the best cruises. It was still a good cruise, though. Read Less
3 Helpful Votes
Sail Date: April 2019
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in ... Read More
We’ve been on three cruises with Celebrity. Specifically on the Equinox. We were looking forward to relaxation, few kids and good company. The MDR was fabulous, food was good and service outstanding. Food used to be a little better in the past but still good. Couldn’t have asked for better evenings. The pool was very relaxing on port days on sea days we steered clear of the pool and took advantage of other activities in the ship. It’s an easy vibe on the ship with lots of little hideaways for relaxing and romance. No climbing walls and slides just pure relaxation. The staff are incredible and take pride in what they do and are always professional and helpful. They don’t see there families for months but still smile and provide outstanding service. It humbles you. The ports were good, loved Puerto Rico it was our favourite. The people are friendly and the food was amazing. Read Less
2 Helpful Votes
Sail Date: April 2019
My teenage daughter and I just returned from our very first cruise and we loved it! The Equinox is a beautiful ship and everywhere we went there were staff members cleaning and keeping it beautiful! My daughter is a "germophobe" ... Read More
My teenage daughter and I just returned from our very first cruise and we loved it! The Equinox is a beautiful ship and everywhere we went there were staff members cleaning and keeping it beautiful! My daughter is a "germophobe" and appreciated that they was hand sanitizer everywhere :) All the common areas were very nice and with the exception of the pool deck they did not feel crowded. The public bathrooms were immaculate and in one of the bathrooms there was an attendant who would open the stall door, clean the seat, squirt your soap in your hand, turn your water on and hand you a towel (a real towel, not a paper towel) to wipe your hands. The pool deck and solarium were busy during peak times as expected, but we were always able to find a chair somewhere. The solarium pool (adults only) was not very crowded but the outdoor pool was pretty crowded during the middle of the day on sea days. Our cabin (6165) was spacious for the 2 of us and there was plenty of storage. The bathroom was more spacious than I anticipated and had lots of storage space. We enjoyed our balcony very much. Each morning it was nice to sit out there and look at the ocean or watch the ship pulling into the next port. The beds were comfortable. We took everything out of our mini fridge the first day and used the space to store the water and soda we brought with us. I read complaints that the fridge didn't keep things very cold, but I thought it worked just fine. Our room was serviced twice a day but we often had to request items (additional shampoo, etc) and I felt that our stateroom attendant should have replaced these items without being asked. From what I have read, our experience was not the norm and service is usually better than what we encountered. We were very pleased with the dining options. We did not visit any of the specialty restaurants because we thought the food that was included in our cost was very good. In the main dining room our waiters were very attentive and remembered our preferences. We enjoyed the food and if we ordered something and found it not to our liking the waiter would replace it with another item. They seemed to genuinely want us to enjoy our meal. We thought the steak and desserts were especially tasty. The Oceanview Cafe had more options for food than you can imagine! Everything was hot and tasty, and we especially enjoyed the omelet station, stir fry station and desserts. The selection at the Mast Grill was limited but very tasty and was perfect for a quick lunch on sea days. There was a drink machine at the Mast Grill as well, so it was convenient to grab some tea, lemonade or fruit punch to cool off while sitting by the pool. Being first time cruisers, we thought there were a good variety of activities. We enjoyed trivia, game shows and poolside activities. We went to 2 production shows, 2 comedians and a magician. They were fairly good. Our favorite thing was Silent Disco! So much fun to watch everyone sing and dance to their own music! The fitness area was adequate - I had to wait for a treadmill but not for long. There were plenty of activities but also plenty of spaces to just hang out and relax. Each port had something different to offer and we enjoyed them all. In San Juan we took a food and history walking tour, in St. Thomas we took a shopping/signtseeing/beach tour, In Nassau we went to Blue Lagoon Island and in Punta Cana we went to Scape Park and Juanillo Beach. We really felt at home on the ship and it was nice to come back at the end of our port days. We loved every minute of our trip and hoping to do it again! Read Less
7 Helpful Votes
Sail Date: April 2019
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was ... Read More
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was amazing. Specialty restaurants were excellent, (well, Murano was superb, Silk Harvest was very good, Tuscan Grill was just okay. Oceanview buffet offerings were fresh, well presented, and perfectly fine for buffet food. Service in the main dining room was accommodating and refined. Now the rest... We cruised on Solstice in 2016 and it was everything we had heard Celebrity to be. Not here on Equinox. Here's why: - Bar staff in most locations were full of attitude, indifference, and generally behaved as if they were working in an elite Manhattan club where they are doing you a huge favor every time they serve you. Neither my party, or the others we were hanging out with were inebriated or behaving badly. The playful displays in Martini Bar are great, but the act of providing service is beyond them. I witnessed a passenger ask at the coffee bar whether any of the desserts had peanut butter. Rather than answer the question (or go look himself) he replied, "Go look at them. They are all marked." Passenger understandably didn't want to leave the front of the line to go 15 feet back, so she just left without any treats. Female bartender in Quasar several nights would completely avoid eye contact with patrons in order to not serve them. She would stare out over everyone's head as if she were looking something far away and ignore patrons trying to place an order. - Celebrity wants to tout itself as a wine-focused cruise line, with special tasting events (for fee.) Meanwhile, we had the premium beverage package. Most bars were sold out of all premium options. Gastropub had a menu with about 6 red wines by the glass. They only had 2 of them. Same with the white wines. I brought 2 nice bottles of Burgundy (around $65 retail) to enjoy on-ship. Ended up bringing them to the restaurant because they had nothing decent to pour. (Out of this, out of that. Every time I asked about another option, nope - they are out.) Then they have the nerve to charge me the $20 corkage fee to serve me my own wine. (I completely understand charging a corkage in lieu of selling us drinks, but we had paid for the premium beverage package. So ultimately I was saving them from pouring me all their wine by drinking my own. Just irritating. My other half drinks only IPAs. Several restaurants had many options on the list. Forget it. They had Rebel IPA (the most commercial non-craft option imaginable) and 1 bar had some Dogfish, but ran out of it quickly. We shared our comments with a beverage manager who was very nice. He tracked down the last 5 bottles of Dogfish on the ship and placed them in our cabin. Then back to the Rebel. What irritates me most is paying well over $100 daily for the 2 of us to have the premium package, yet they are unable to pour much anything that they label as such. I finally started going to Murano and begging the sommelier to serve me individual glasses of wine, then paying the uncharge between the premium max and the per glass charge. (So now I'm paying even more to have a decent glass.) I'm sorry Celebrity, you can't sell people Premium Beverage packages and then try to serve them $8 Castle Rock pinot noir all evening. The bartender at the Gastropub literally told us, "Don't look at the menu. Just look at the bottles displayed on the shelves, as that's all we have." - Programming - They want tout that they offer classes and enrichment activities. Every "class" is basically just a sales pitch...jewelry...shopping (you know they are getting kickbacks from the retailers that get mentioned in this pitch), art auctions during which tipsy vacationers get bamboozled to buy prints or giclee at ridiculously marked up prices." While the main shows' cast is highly talented, and there was something interesting each evening, there was little going on to do on the ship other than shopping, spa, or gambling. The only fun events were a white party that got people of all ages out dancing by the pool, and the silent disco, for the same reason. Everything else on the ship ultimately is geared toward the Holland America set. Staff by the pool do not enforce the rule against reserving of chaise lounges. Countless passengers had their crap sitting out hour after hour on chairs, never to return. I tried on both sea days to get a spot in the shade or in the solarium. I even asked a staff person for help, thinking they have a way to put a note with time on the chairs. Guy just jabbered back the policy, "No reserving is permitted." I explained that it is being permitted currently and that I needed his help to find a space. He was no help. Food in the main dining room, while prepared adequately, does not feel indulgent or that of a cuisine-focused line. Grilled steak. Grilled salmon. Everything with mashed potatoes and vegetable medley. It's slightly elevated nursing home food. Celebrity wants to target the 40 something traveler, but delivers an experience that seems more in line with the 65+ traveler. Excellent live musicians around the ship, playing Simon and Garfunkel, Stevie Nicks, Kool and the Gang. Maybe Celebrity intended to market to 40 somethings, but it's primarily an older set who books. Ultimately, I feel like I'm on a cruise targeted to my parents friends. I'll be 50 this year and this felt like a cruise targeted to my parents. Read Less
1 Helpful Vote
Sail Date: April 2019
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do ... Read More
We love Celebrity and this is our fourth cruise. The only reason I took a point off was because stopping in Punta Cana was a complete waste of time. This in my opinion should be removed from the itinerary. There is absolutely NOTHING to do unless you pay $$$ to visit a resort. I also understand the ship is being refurbished and it needs to be. More furniture for the Lawn. Staff as usual AMAZING. They are always such a credit, so helpful and want you to have the best experience possible. I always choose Celebrity because the food is consistently serious. Far too many towels by the poolside this year but that could be spring break. I managed to find a super quiet spot on the 5th deck which was less windy and packed out. ALL cruises need to up their involvement for helping the environment and cleaning up oceans. Encourage recycling. Educate people onboard. I was pleased to see paper straws and recycling stations but still plastic bottles of water. Let’s give all passengers a reusable water bottle and commit to The Ocean Cleanup. Read Less
2 Helpful Votes
Sail Date: April 2019
Overall we were very happy with our cruise aboard the Equinox. I'll start with the positives and end with the negatives, there were only a few. The staff in the dining room were amazing. Our Sommelier was so friendly and funny and he ... Read More
Overall we were very happy with our cruise aboard the Equinox. I'll start with the positives and end with the negatives, there were only a few. The staff in the dining room were amazing. Our Sommelier was so friendly and funny and he made sure we all had a great time in the dining room. For the most part, the food in the main dining room was excellent, pro tip: if you can, let the waiter tell you what to order. Those were always the best meals we had. Our cabin steward was top notch, always asking us what else he could do to help. Our room was attended to twice daily which was nice and our room was almost always made up when we returned from breakfast. Kudos! The ship is beginning to show it's age, but it's hardly a criticism as I know she is due for a major overhaul in a few weeks so I did my best to overlook that. There were a few mis-steps in Murano and we decided that it was not worth the splurge, the main dining room was great with the exception of the anytime menu. Those items were really not that great but we only ordered them on the last day of the cruise as we couldn't find another choice we both preferred. Again, go with the waiter recommendations, they were excellent every time. Some of the bartenders were a bit rude and put out about helping us. Celebrity certainly needs to tighten up on their training. There was a bit of a hard sell for beverage packages and spa services which got a little annoying. Embarkation took forever as did disembarkation and my traveling companion god a little irritated with both. I tried to roll with the punches but I must admit it did set a negative tone to the beginning and end of the trip. Celebrity please work on that. The entertainment was hit or miss and I do think Celebrity could spend more money in that department. The singers were really not that good in the main shows, there was a great jazz band and the guest comedian was hilarious! Overall Celebrity did a great job and it was VERY apparent that they truly want to be the best cruise line (and the Equinox the best ship) in the world and I very much appreciate the tremendous effort of the vast majority of staff and officers in creating a great experience. A few tweaks here and there you guys and you've got it! Thank you Celebrity, keep up the good work and you have my loyalty! Read Less
2 Helpful Votes
Sail Date: April 2019
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in ... Read More
We have had such incredibly positive experiences on the Celebrity Equinox cabin 8204, that, not only do we have no intention of venturing away from Celebrity's fleet, we cannot justify abandoning the Equinox. We have had the stars in our eyes snuffed out by more than one cruise, but each time we return to the Equinox, they are burning bright again. Every member of the staff is not only a pleasure to deal with, but they all seem to sincerely like one another, which makes the experience that much more pleasant. the meals offered in the regular dining area are exceptional. Though we did give the Tuscan Grille a try one night (outstanding!), we did not feel that they specialty restaurants were the only place to get quality food, like it felt on other ships. I was a little disappointed in the changes they made with regard to the glass blowing. Whereas before it was simply displays of professionals performing magic with the glass and pigments, it has turned into a kindergarten project where people can make their own ashtrays or whatever for a fee. I am sure that was due to customer requests, but I was mesmerized by the group from Corning's talent last trip. Read Less
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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