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13 Helpful Votes
Sail Date: May 2019
Before you jump to conclusions I have been on 10 cruises and this literally was the worst. The only things we enjoyed were the shore excursions. The ship is in great need of being redone. There was dust and apparently other things on the ... Read More
Before you jump to conclusions I have been on 10 cruises and this literally was the worst. The only things we enjoyed were the shore excursions. The ship is in great need of being redone. There was dust and apparently other things on the ship making people cough and sneeze all the time. We both left the ship not feeling well and I ended up at the doctor and more time off work due to my illness. This was our first time on Celebrity and will be the last. It was so bad my husband is talking about never cruising again. They were out of my husbands drink of choice the first day telling him it hadn't been loaded yet (we were at sea already), then they got upset when he wouldn't drink their alternative. They truly ran out of Bud Light on the 4th day of the trip. Amazing!! They closed the buffet many times a day and had the same foods every day with no variety. The curtains in our stateroom were literally falling to pieces. I had to use a paperclip just to keep them shut at night. The tie backs were held on the wall by a nail and a safety pin. Our bed were rutted in the middle and kept coming apart and my husband kept falling in the crack. I could go on for hours but don't have the desire to get deeper into the mees it was. Read Less
Sail Date: March 2019
This is not a luxury five star ship whatever the travel agents claim, not now. It was back in 2008 when it was launched, but its been worked hard since then. Its evident when you embark through its nice white hull and enter its interior ... Read More
This is not a luxury five star ship whatever the travel agents claim, not now. It was back in 2008 when it was launched, but its been worked hard since then. Its evident when you embark through its nice white hull and enter its interior that its tired and overdue for a refit. We did venture up to the buffet on the first day and were surprised it was a serve yourself affair (a known novivirus risk) and the carpet was badly food stained and furniture chipped and stained. We never went up again. The food in the main dining room was good though, and our table staff were excellent, but the stained drapes and furnishings were similarly in need of attention.We went to most of the shows which were pretty average Broadway type shows, although we did have a good comedian one evening. We had pre-dinner drinks most evenings at the ice bar where the bar staff (and some of the guests) were always entertaining. The other bars offer a more relaxed experience with faster service though. We got off the ship at every stop and found them interesting and worth a visit, especially if the weathers good. Overall we had the impression they are only attending to basic maintenance and cleaning on the Solstice leading up to its refit next year. Avoid this ship until after its refit, or in the meantime there are other better alternatives like Princess or Holland America. Read Less
11 Helpful Votes
Sail Date: December 2018
Food was very average not high quality always served cold food that had been sitting in a fridge all day The fine dining was not worth spending $100 on each meal I expected much better after spending $11,000 for a aqua class tickets. ... Read More
Food was very average not high quality always served cold food that had been sitting in a fridge all day The fine dining was not worth spending $100 on each meal I expected much better after spending $11,000 for a aqua class tickets. in room movies $14.99 pay view absolutely crap movies not worth viewing. $5.00 for a gelato ice cream ARE YOU KIDDING! 2 hour wait time for the tender to take us to Akaroa many people were very upset at the waiting time. SUMMARY It was not the best holiday a little boring always trying to up sell you from the minute you got on the ship It felt like Thailand cheap watches crap jewellery I was a little bit embrassed to tell the family but I was rather happy to get off and go and have a nice cooked hot meal . The Sky Deck was nice but nothing ever happens there a bar that doesnt open until 3.30pm a lot wasted space The staff are nice Sorry but it didnt leave me wanting to go back. Read Less
13 Helpful Votes
Sail Date: November 2018
The cost of sailing with Celebrity could not lead to expectations of Four Seasons quality accommodation, service, and food. I went with an open mind but at the end the highlight was finally getting off this tacky vessel which closely ... Read More
The cost of sailing with Celebrity could not lead to expectations of Four Seasons quality accommodation, service, and food. I went with an open mind but at the end the highlight was finally getting off this tacky vessel which closely resembles a bottom end Vegas casino masquerading as “glamour”. Where do I start .... here we go: Cabin - black scum line around the toilet bowl and congealed dirt stuck to the wall. The kind of accommodation you would expect in a caravan in the 1970’s. Reds and browns designed to hide the filth accumulated over years. Bathroom like faded yellow fibreglass and toiletries guaranteed to have your skin flaming within 24 hours. Entertainment - the shows in the theatre were the highlight and the experience was improved when the lights dimmed and it was no longer necessary to look at the tired mahogany seats and gold velvet/synthetic seat covers. Other musical entertainment was thin on the ground and ironically given its scarcity, almost universally terrible. One evening the only live music entertainment at 10pm on a boat with 3,000 plus people was a male vocalist with a mouth organ. A waiter helpfully suggested I go to the silent disco where there would be a choice of three different music types to listen to! This ship is boring beyond belief. Food - I cannot begin to describe how bad the food is. Looked forward to getting off at every port of call to find something edible. Only managed on trip to the crowded buffet place at the top of the ship. Could hardly find breakfast cereal not covered in sugar or synthetically multicoloured. Yoghurt - only peach or apricot made from skimmed milk. It is an insult to the English language to name the main restaurant Grand Epernay. The food was almost universally cold, over-cooked, bland ... dreadful, I am reminded of a motorway service station, Specialty Dining - Invested in a package in the hope that throwing money at the problem may resolve the inclusive dining experience. How wrong I was. The worst experience had the be the specialty Asian restaurant called Silk Harvest. The fact that this restaurant is a hybrid of purportedly Japanese, Chinese and Thai food (plus a bit of Indonesian and Malay) should have been a warning signal but nothing could prepare me for the “favourite” cheese wantons. I think some of this congealed glob is still stuck to the top of my palate. The only remotely passable specialty restaurant was Murano, which, believe it or not is French, apparently named after an original Murano shade which has now been replaced by a plastic replica after the original broke. Bars - Think drinking on the edge of a casino corridor being oggled by the passing foot traffic. No intimacy anywhere just places to very occasionally have your ear drums assaulted by the dreadful house singers when Celebrity disdained to fit them into their pitiful live music schedules. I do a disservice. There is a Cellar Master Wine Bar just off the main drag. Trouble is in port this becomes the main gangway so it is not difficult to imagine what the carpet is like - gross. Drinks Package - Persuaded to upgrade to premium package before we left. It was not explained that classic package could be used pay for premium drinks with a small uplift over the premium ceiling. Further, it became apparent that Celebrity has a policy of not holding premium drinks and numerous outlets and trying to fob off inferior quality drinks. On more than one occassion we were given a sparkling blanc de blanc when we had requested champagne. The default premium chardonnay was a Celebrity label wine called Elegance. I was unable to get a glass of Poilly Fume or a bottle of Grolsch (as advertised on their premium list) anywhere on the ship. About a week into the cruise I discovered that Evian water was available on the premium package - not once had it been offered! Celebrity should provide what has been paid for. Guest Relations - My wife had a visa issue. She was told her business visa would not allow her entry into Australia so we applied for a tourist visa. Over four days we had to make numerous visits to the Guest Relations desk to be told numerous different stories before finally being told she could now gain entry to Australia an hour before we were about to be disembarked on a business visa organised by Celebrity. I understand there can be visa issues but Celebrity refused our numerous requests for a face-to-face meeting with the Documentation Officer despite her frequently being in the adjacent office, or condescend to provide an explanation. The reality is they did not deal with our predicament until the last minute and we were truly anticipating being disembarked at the last minute - which ironically I was somewhat hoping for by this stage. My advice to anyone would be to avoid Celebrity generally and the Solstice in particular. Read Less
9 Helpful Votes
Sail Date: August 2018
Next stateroom smokers filling our room with smoke. No coffee or tea included with dinner at our restaurant Blu. I had to pay almost 6$ for a cup of coffee! In the cafeteria coffee quality was quite bad as well. In room breakfast was bad ... Read More
Next stateroom smokers filling our room with smoke. No coffee or tea included with dinner at our restaurant Blu. I had to pay almost 6$ for a cup of coffee! In the cafeteria coffee quality was quite bad as well. In room breakfast was bad and they NEVER got it right ( no cheese in omelet) underlined was always with cheese. I gave up. Toast like cardboard. In Blu we had to ask SEVERAL times to refill our glasses before it was done. Health food cafe had the SAME options all the time. Every pie had a disgusting, almost plastic crust you couldn’t cut let alone eat!! Selling, pushing, selling, pushing. Even lectures about the icebergs had messages to buy Tiffany blue diamonds( so like the color of the icebergs! Give me a break!....) Totally inappropriate and unscientific, no serious lecturer would push buying diamonds resembling the icebergs....ridiculous. He also pushed Alchool in your coffee, etc. Annoying! Singers, players around the ship totally out of tune, horrible. Shows in theatre were very good. Staff was nice and Polite. Our stateroom attendant was very good. Wifi prices were beyond ridiculous! Overall impression: we paid over 6k for two people, we felt it should have been 2k, to be fair. Bad food, no coffee included with dinner at our restaurant Blu, so so food, fake pie crusts, wrong breakfasts consistently, selling and pushing non stop, lectures mixed with selling merchandise...only a totally dumb traveler would fall for such tactics. Wait, did I mention the smoking in the next balcony/ cabin, over and over again, filling our cabin with THEIR smoke? Total waste of money and vacation time. Read Less
14 Helpful Votes
Sail Date: July 2018
Have been on 50 plus cruises This was absolutely the most disgusting food ever in all venues , including luminae, the restaurant exclusive to suite Passengers. The service staff were heroic in their effort the mitigate the very very ... Read More
Have been on 50 plus cruises This was absolutely the most disgusting food ever in all venues , including luminae, the restaurant exclusive to suite Passengers. The service staff were heroic in their effort the mitigate the very very poor food quality. The “chefs” didn’t attempt to defend the inferior quality of the products served . Have sailed Celebrity in the past , last time approximately 8 yrs ago. Would not recommend this ship if food quality matters The suite was acceptable. The steward did his job adequately. The Butler was rarely visible Bartenders were good but bar service was inadequate. Celebrity needs to upgrade their food quality especially if retaining suite passengers matters . Additionally, if a customer pays 4 times the price of an average cabin special amenities should be provided such as priority exit and entry Lines In summary, strong efforts from servers and staff but horrendous food. Read Less
4 Helpful Votes
Sail Date: March 2018
OH NO, DON’T GO! CRUISE FROM HELL! GOT SICK! PROFITS OVER PASSENGERS! Celebrity Solstice Alaska Cruise. Embarkation, guest services & excursions were horrible. (1.) Embarkation day was a nightmare. 3 ships in port. Arrived at 11:30 ... Read More
OH NO, DON’T GO! CRUISE FROM HELL! GOT SICK! PROFITS OVER PASSENGERS! Celebrity Solstice Alaska Cruise. Embarkation, guest services & excursions were horrible. (1.) Embarkation day was a nightmare. 3 ships in port. Arrived at 11:30 a.m. Didn’t board ship for many hrs. Totally disorganized. Port reps stated no Celebrity reps to assist. Check-in counter’s credit card machine malfunctioned. Waited longer. Took hrs. Then instructed to go to another room & wait for our number to be called. Then directed to another room. 100’s of passengers in back and forth lines. Port reps reminded us 3 ships were in port. I asked “Why don’t you have 2 ships in port on one day & the 3rd another day”. Celebrity contracts with the port, we pay port fees, makes Celebrity responsible. Celebrity reps should be present & assist it’s passengers without giving full authority to the port. During the week, embarkation stories were common topic amongst passengers. Elderly woman complained that she waited in line for hrs. & was refused food for her diabetic husband. (2.) Specialty dining discount offer in room. Discount in specialty restaurants if prepaid on the 1st day of cruise, could be used any night of cruise. Called to confirm with guest services. Was told it was valid on 1st night only. Asked to speak with Neal, the manager. Guest services rep asked what it was regarding. When I said “I preferred to speak with the manager,” she rudely said “What do you think this is a bloody hotel”. Guest service staff were patronizing figureheads who lack authority to make decisions. (3.) Booked the ship’s 1st log cutting show & totem pole excursion in Ketchikan. Met early in the morning. 5 ships in port that day so had to tender in. Were delayed & missed our scheduled log show returning hours later. Delayed us so that 2nd excursion group was on time & saw the show before us. 2 1/2 hr. excursion became 5 1/2hrs. Returned to ship for lunch just as food was put away. Day was chaotic, not fun & frustrating. (4.) Began to feel ill on the last day of the cruise. Arrived home sick (vomiting, diarrhea, & developed a rash). Read Less
4 Helpful Votes
Sail Date: February 2018
We have just completed a cruise on the Celebrity Solstice. We boarded the ship in Auckland New Zealand on February 17 and disembarked on March 21 in Sidney Australia (32 days). I will try to leave my personal opinion out of this ... Read More
We have just completed a cruise on the Celebrity Solstice. We boarded the ship in Auckland New Zealand on February 17 and disembarked on March 21 in Sidney Australia (32 days). I will try to leave my personal opinion out of this commentary and just relay factual observations of our experience on the ship. We are Elite + members with Celebrity so we are not new to the line. We also have very high status on several other cruise lines. The first impression of the ship that you get is that it is a tired, worn out old vessel. The walking deck (5) is worn out, meaning that the deck base material is showing through the surface coating and looks worn out and decrepit, all of the metal surfaces are rusted and give you no comfort level if you were dependent on them in an emergency. There were dead crickets, spiders and assorted bugs everywhere. The ship overall is dirty, worn out and quite tired. Cruising about 150 days a year with a handful of cruise companies, we can honestly say that this ship is one that is in the worst shape we have ever seen. Our room was well worn. The night stands looked like they had been chewed by rats, the furniture was worn, stained and dirty as was the carpeting, the toilet did not flush properly and generally the room felt like a cheap motel. As we arrived to the first port of call, we were informed that at all ports, in order to disembark, you would have to get in line early in the morning to get a number to get in line to disembark after the ship was cleared by port authorities. This is obviously absurd at best. People were lining up for tickets hours before arrivals. When questioning the Hotel Director, she made the comment that she felt it necessary to maintain order and avoid long lines for debarkation. So now, this ridiculous idea caused people to have to line up twice to disembark instead of once. No wonder she is nicknamed Ms "Queue"on other ships. This HD is the least visible Hotel Director we have ever experienced. She intentionally makes an effort to avoid eye contact. She is snobbish, aloof, pedantic, condescending and cold. She only associates with suite guests or people with stripes on their shoulder. Most of her meals are consumed at the Luminae restaurant, Celebrities' restaurant just for suites. We won't even go into her stupidity at making a guest disembark the ship early into the cruise for making a joke to his room steward about jumping overboard. This is the third cruise we have had the displeasure of having her at the helm of the hotel, therefore this is not an isolated observation. I have managed upper middle managers my entire working life and understand there are different management styles, she has no style in any way. Difficult to understand how this gal is still employed in such a high profile position. The Celebrity Captain's Club hostess (joke) is another story. In thirty two days I think we saw her twice in the captain's club breakfast. The only time we came even close to "inconveniencing" her was when we were tendered in Akaroa. The previous night she sent out a letter advising us that as Elite Plus members we could meet her in the dining room in the morning to be taken to the tenders with priority. When we showed up she told us we had to go to the main foyer to line up for tickets. She is quite worthless, worse Captain's Club Hostess (joke) in the fleet. The real purpose for this review is the atrocity that the ship called food, which was just awful. Clearly a bean counter in the corporate office has tightened the belt on the ship. Everything has been watered down. The oatmeal in the morning has the consistency of water with just a little bit of oats in it, the Dahl at lunch is like weak soup, the only curry at the Indian Specialties counter is "vegetable" curry which consists of only potatoes and peas, which is fine from time to time but this was for 32 days in a row. The sandwich station housed couscous, coleslaw, beets or garbanzo sandwiches which were made with four feet long, one foot wide and 8 inches thick undercooked Ciabatta and the cut to custom size, (who in the hell has heard of a couscous sandwich! - seriously, these are the daily sandwiches!)), in the morning, the French bread often felt hard as a rock and might have been day old bread. During the "International" buffet we had shrimp fried rice with no shrimp and curry chicken rice with no chicken. The salad bar was comprised of lettuce and various assorted canned vegetables. This is indisputable. It is pretty hard to not recognize canned corn, peas, a mix of corn, peas and carrot and canned olives with the cute hole in the middle. What looked like they took a huge Bologna roll and cut into cubes, scraps of bad Cheddar, oxidized black mushroom scraps, fried Chinese noodles, etc., etc. The only fruit ever present was unripe cantaloupe, honeydew, watermelon and apple. Grapes were used as a display for cheese and the next mornings taken off the stems and cut in half as the only accompaniment to cereal. For toast, bread or muffins the only "butter" was some foul flavorless, no brand "butter". For "jam", only artificial spreads, never marmalade or preserves of any kind. Never any berries of any kind, only unripe bananas cut in half and browning and dried out raisins. When we inquired about the food selections, we were advised by a manager that a "food grid" was being followed per corporate directive and the ship management had no control of the matter. The meat in the main dining room was flavorless and tough as leather, same for pork. If not for sauce, there would be no taste. "Crab cakes" with no crab, just filler, mashed potatoes made with instant potatoes and water, disgusting! Braised beef short ribs, just braised gristle and fat. The chicken saltimbocca had no ham or sage so you are basically having a dried out chicken breast which was rolled up with with chopped parsley inside to make it look like it had something inside, by the way Chefs, Saltimbocca is not rolled up to hide the fact that you are not using any Prosciutto. How can you have Beef Bourgeon with meat and potatoes that you cannot cut? After all, isn't it supposed to be an endlessly braised stew? Everything is supposed to fall apart! Chicken Kiev with no butter and parsley inside? Pizza made with sliced American cheese? Cauliflower Mournai that is raw Cauliflower with a dried out clump on American cheese on top? Where is the white sauce? The classic salmon comes with Hollandaise sauce that is congealed and cold? The portioning was also absurd. The roast pork loin (from previous Celebrity cruises) has gone from being three nice slices equaling about 6 oz. to three slices equaling 3 oz. The seared salmon went from a nice 4 or 5 oz. portion to what looks like 2 or 3 ounces. Obviously I realize I could order two portions but this is not my style. My wife and I eat twice a day and not much, we expect what we eat to not be garbage. Clearly there is a corporate directive to cut costs. This was in fact confirmed when a Zenith guest who was going to be on board for close to five months inquired as to why the Captain's Club breakfast always had the exact same type of cheese (Jack and Provolone) and always the same luncheon meat (never Ham, Salami etc., only some weird looking processed "thing" that would look about the same coming in as going out). He was told, by the never present Captain's Club hostess, that the ship had no say in the matter, they were following corporate directive. After everyone complained about the matter, a couple pieces of Brie were hidden away for a pair of Zenith guests for the following morning. This is not hearsay, I was sitting next to them. I could go on ad nausea but I think anyone would get the message. After presenting this list of atrocities to the maitre'd, knowing that the corporate food and beverage manager was on board, nothing changed. On inquiry I was told that proper protocol has to be followed to approach this person with guest complaints. In summary, my wife and daughter volunteer to cook and serve meals at a homeless shelter in Santa Ana, California. She would attest to the fact that the food on board is not fit to be served there. As if to add insult to injury, we just completed our flight home and the airplane food was better than any meal we had on the Solstice. They should be embarrassed. 80% of the reason we went on this cruise, half a world away, was to go through the New Zealand sounds. 4 hours after leaving Wellington, we had a medical emergency on board, rather than air evacuation or evacuation from shore, the captain decided to turn back to disembark the passenger. Due to this, the captain chose to skip the sounds and proceed to our next port Dunedin. It would have been as easy to skip Dunedin and go through the sounds. The reason that this option was not chosen, even though Celebrity advertises the sounds of New Zealand as the highlight of the cruise is that in a never ending quest to make money at the expense of guests, Celebrity allows agents in Australia and New Zealand to purchase blocks of rooms on this 16 day segment and sell them as 4 day cruises. Of course Dunedin was an embarkation and debarkation port for many of these guests. This ship is very poorly run by senior management with and by Corporate directive. The balance of the crew are absolutely wonderful!!! They were kind, hardworking, serviceable and warm. They continue to carry forward the image that Celebrity advertises, unfortunately without all of the "tools" they used to have at their disposal to carry forward the tag line of "modern luxury". It would appear this "modern luxury" is clearly something reserved for the exclusive benefit of Suite guests. The nickel and diming has reached comical low levels. The new ship "The Edge" must have gone over budget and we are footing the bill. If there is any doubt left, we will not be sailing with Celebrity again anytime soon. Read Less
5 Helpful Votes
Sail Date: November 2017
We were so looking forward to our first ocean cruise and our brief time aboard the Celebrity Solstice exceeded all our expectations. The ship itself is impressive; of a size and form on the same scale as those other two Sydney icons, ... Read More
We were so looking forward to our first ocean cruise and our brief time aboard the Celebrity Solstice exceeded all our expectations. The ship itself is impressive; of a size and form on the same scale as those other two Sydney icons, the Opera House and Harbour Bridge. Check-in was straight forward and relatively painless as we followed all the instructions forwarded by Celebrity in the weeks prior to our departure and being greeted with champagne and canapés as we stepped aboard was a pleasant surprise. Our Stateroom was comfortable and very well appointed but getting a little "tired" (cracked and worn covering on the lounge/sofa). Storage was more than adequate. The fitness centre was well equipped with high end strength and aerobic machines and the jogging track on Deck 14 is a great way to burn off all those extra calories. Dining was an absolute pleasure at Murano, Silk Harvest and Sushi on Five. At each of these specialty restaurants, the food was sublime and service impeccible. Sadly, a death in the family forced an early end to our planned 2 week vacation after just 4 days. Our Concierge was sympathetic and very helpful arranging our prompt disembarkation after docking in Hobart, assuring us all cancellations would be handled. It was therefore very disappointing to be charged the full amount for the remainder of our specialty restaurant bookings and drinks package upon the ship docking in Hobart on 9 December. Equally disappointing was the e-mail received from Celebrity Guest Relations Leadership Team 30 days after our premature disembarkation in Hobart inviting me to take a short survey regarding my most recent interaction with a staff member from the Post Cruise Customer Relations Team. I had no interaction with anyone from Post Cruise Customer Relations. Most disappointing, however, is Celebrity's continued silence 2 months after forwarding them the funeral notice and assuring our premature disembarkation was indeed due to the passing of my mother and certainly not a reflection of our on board experience. Is it too much to ask for acknowledgement of our circumstances? A consideration for future bookings? Read Less
9 Helpful Votes
Sail Date: October 2017
The Solstice is supposedly "better than ever" according to Celebrity executive statements when in reality the ship is in terrible condition. Balcony furnishings are rotting with the deck covered in debris (and never is this ... Read More
The Solstice is supposedly "better than ever" according to Celebrity executive statements when in reality the ship is in terrible condition. Balcony furnishings are rotting with the deck covered in debris (and never is this cleaned up while at sea or while docked.) Balcony walls & ceilings are patch-work painted as one might expect to see on an old cargo ship. Getting a pay per view movie on the stateroom’s TV requires multiple parties involved each time a movie is wanted. Temp and time displayed on the TV is always wrong. Phone’s reservation system does not work at all… ever. Public service amenities are mishandled by ship’s management. Some amenities are terminated altogether during the cruise. Food in the ship’s specialty restaurants---Blu and Tuscan Grille in particular---equals low grade cafeteria fare (yet Celebrity’s advertising promotes Blu’s chefs “raising the bar”---utterly false advertising.) Food handling from Blu as I witnessed it is a health risk. Rotting food is left on outside decks. Deck drains have decaying debris. Mops and dirty water buckets stand in public view. Cocktail tables in the lounge are left dirty for days. Crew & on board leadership walk by eye sores and health risk issues without a care. Passengers are gut-sick on board---yet ship’s leadership blames passengers… and Celebrity does so without showing documented proof of the gastro-intestinal illness being viral as opposed to food poisoning. A life boat tendering passengers is reported to begin sinking. The list of poor standards goes on to an absurd degree. Yet Celebrity’s advertising promises the Solstice offering a “modern luxury experience.” You decide based on the photos you'll see taken during our Solstice cruise. Read Less
9 Helpful Votes
Sail Date: October 2017
We like RCL but after arranging to cruise to Oz we were unable to find an RCL ship but thought Celebrity would be a great choice as it is supposed to be upscale from RCL. Now we never expect to travel without something going wrong but this ... Read More
We like RCL but after arranging to cruise to Oz we were unable to find an RCL ship but thought Celebrity would be a great choice as it is supposed to be upscale from RCL. Now we never expect to travel without something going wrong but this cruise turned out to be one where nothing went right. Let me save you sometime if you are looking for a quick opinion. We would never get on another Celebrity ship even if a gun was put to our heads. Our experience was so bad that we are considering not supporting RCL in future. Several days befor embarkation we were emailed that due to a mandatory inspection our boarding would be delayed. We thought it strange that they would not have factored in a mandatory inspection. It was strange it was also an outright lie. On the third email we were told it was because several people had suffered GI issues and they were going to sanitize the ship. Now Celebrity boards from top to bottom so, even though we were delayed we thought they would clean from top to bottom and therefore when boarding those people could access their rooms. Wrong! Celebrity apparently never thought of that so everyone was packed into the lounges and no one got in before 5pm. By then everyone was a little tired and cranky but we had another issue. Our drink and wifi package didn’t show up. Guest relations told us head office was closed so come back in the morning and we could talk to them about it. Next morning we were told no call would be made they had emailed and been told we had no package. We challenged this and then were told as we were onboard nothing could be done. We asked to speak to a supervisor. His attitude was I am doing nothing I am just going along with what you were told by my staff. At the end of this day we knew we were in trouble as we always watch the crew interaction. This was not a happy crew. Day 3 found us in Melbourne. As we literally left the dock we had a new Captain who informed us we had the Norovirus again. The first port was chaos. We had a Celebrity shore excursion so after 25 minutes in line we were moved to an expedited line which took another 25 minutes. Our tour left one hour late and was missing 10 people. We talked to others who missed their tour and people who were leaving on their own took up to 90 minutes. Entertainment in the theatre was mediocre at best but in the bars it was almost non existent. They had a band play in the main foyer for 45 minutes and then there was nothing for 2 hours or more. Our stateroom attendant told us all his rooms were complaining about how boring it was. The music played over the ship audio system was completely unsuitable for the age range on board. We had photographs taken, which wasn’t an issue as when we went to the photo shop they couldn’t find them. Let’s address the gastro outbreak. Now they put in the usual precautions with hand sanitizer but all food had to be served to you and the Oceanview Cafe was covered in Saran Wrap. This is all well and good but after 10 days of this it was tiresome to try and get a coffee or tea served the way you want it. I take black coffee but they still mixed this up numerous times, I pity those with more complex concoctions. The crew were just not trained for this and the cafe was not set up either. You had to line up for everything and as a result you were eating cold food. My favourite on this is the Captain making his 10am address to the ship. He apologized for not shaking hands at a function and explained that he did not want anyone shaking hands for obvious reasons. 30 minutes later the entertainment director introduced his presentation, in the main theatre, by telling everyone to locate the people next to them and shake hands. Amateur hour at its best. By the end of the cruise it was ridiculous. We walked through the casino to a store. This involved hand sanitizer on entering the casino and leaving and entering the shop, three shots in under a minute. The santizer the used on the chairs and tables built up such a film that you were sticking to the furniture. My opinion is that the entire ship should receive a 50% rebate. In the 13 days we never heard a positive comment from a guest and met one person who was trying to get enough email addresses to look at a class action lawsuit. Now as always we had staff who went over and above. Chin in the Martini bar. Our stateroom attendant Sereste The staff in Blu, Telma, Jane, Jimmy, Sachin, Surongo and Kartini. Bottom line, avoid this cruise line at all costs. We have never experienced this level of incompetence and deceit. It is little wonder the officers were never seen interacting with passengers in the public areas. One last thing if you decide to sail do not waste money on Aquaclass. Get a lower price room and buy packages for the specialty restaurants. Read Less
7 Helpful Votes
Sail Date: October 2017
Boarding delayed due to extra cleaning from Norovirus on previous cruise. Virus on my cruise 22/10/17 and now on the news as again present on current cruise. "Extra Cleaning" however, bathroom had hair and grot around the sink ... Read More
Boarding delayed due to extra cleaning from Norovirus on previous cruise. Virus on my cruise 22/10/17 and now on the news as again present on current cruise. "Extra Cleaning" however, bathroom had hair and grot around the sink and the shower had not been cleaned. My luggage was not delivered, up and down all first day looking for it, worried I didn't even have a change of clothes for 8 days...Was told to be patient. Went to guest services at 7.15 pm and was told it was confiscated for containing alcohol. said yes it has a 750ml bottle of wine which your website says is OK. I asked "Why didn't you contact me? They said we have to check its not hard liquor...at this point I realised the lock was missing off my suitcase and upon opening -my belongings had been completely searched, rifled through- shoe bags, toiletry bags.. etc opened..after raising ...I was offered half a day at the Persian garden ($20) which I declined - as "compensation" The stress of the day caused me too clench my teeth during sleep and caused temporary mandibular dislocation (dislocated Jaw) as described by the ships doctor...so I spent the cruise on Brufen and Panadeine Forte which meant no alcohol and soft food only. The staff said it was the fault of the security on dock and more or less said...too bad..they did submit a complaint to customs...but would not let me submit a complaint in writing or speak to anyone else...Thinking about suing them instead as they obviously know there was a problem...and It was me who suffered without any regard of theirs at all... Avoid, They get your money and its all downhill from there. Buffet was repetitive,chairs are worn to the point of you sitting on the wood frame.. Entertainment venue is the stairs in the atrium??Total lack of daily activities other than sales pitches for drink packages, diamonds, art, acupuncture? or future cruises, walked around thinking i was missing everything, till it dawned, there was just nothing on.. dirty rings around the Jacuzzis by day 3..Lines for restaurants and the buffet is not good during norovirus outbreak.. Cannot use the lawn as its fenced off...but shows kids movies on a tiny screen at night...advertised as the outdoor theatre...but is really the kids club.No other movie theatre onboard.. In room movies a total joke... No books in library bcause of virus..boring boring boring.The one cocktail I had on night one was terrible..They just tip stuff in, not even measured -let alone mixed with any flair.. hard to wreck a mojito but they did..many passengers including myself couldn't wait to get off. Mass walkouts on the last night from the cabaret show in the theatre...Snooty staff herding you to the boutiques..Never again. Read Less
7 Helpful Votes
Sail Date: October 2017
Cruising from Hawaii back to Australia via Tahiti and New Zealand and not having to fly, seemed like a wonderfully relaxing holiday... But then there was norovirus! I think many more cases than were officially reported. I was an unlucky ... Read More
Cruising from Hawaii back to Australia via Tahiti and New Zealand and not having to fly, seemed like a wonderfully relaxing holiday... But then there was norovirus! I think many more cases than were officially reported. I was an unlucky one who had to be wheeled down to to doctor at 3.30am! I have never been so violently ill in my life. My husband who felt quite unwell a few days later but avoided all food and alcohol, dodged the bullet of a full blown attack and was not reported. Many people we discovered along the way had been "feeling unwell" and so we hadn't seen them for a few days. I bet lots had "it" and just laid low. I have been on 6 previous cruises and Solstice was the grubbiest, from the table top in the lounge immediately upon embarkation to our cabin in which I had to scrub the sink with an airline toothbrush, yuk! The towels were threadbare and I daren't check out the pilllows or mattress. Yes, my adult kids say I am the CLEANEST person they know and I was perfectly healthy for a week in Hawaii and through Tahiti and Bora Bora. I was fastidious in my hand sanitising but then I began to notice people's habits - at the buffet especially. For example- people picking their teeth - it has to be said - and then touching the servers!!! For heavens sake cruise ships, serve people individually or put sanitizers on each table so we can eat a bread rolll. Needless to say, the buffet is to be avoided at all costs. The restaurants all seemed good but I bet menus etc. are still contaminated. Oh, and all that cruise pass handling. I have to stop now as I am reliving the nightmare. Don't go!!! PS. After being in isolation for 24 hrs Celebrity offered me a 1 day credit on a future cruise (within 12 months) of course. An admission of liability perhaps? I don't think I will be taking them up on their offer, ever. Read Less
13 Helpful Votes
Sail Date: May 2017
We chose this cruise because our travel agent said it was one of the best. So we thought we were really going to enjoy this cruise if it is going to be better than Norwegian, Princess and Royal Caribbean! Well very disappointed from Day ... Read More
We chose this cruise because our travel agent said it was one of the best. So we thought we were really going to enjoy this cruise if it is going to be better than Norwegian, Princess and Royal Caribbean! Well very disappointed from Day 1... And just so you know we really are not complainers... We have never had a complaint about any other cruise line - and we have been on about 8 cruises... We waited for 5 hours to get on the ship... We were Concierge Level which really meant nothing. I grant you it was not the cruise lines fault (I don't think) but come on 5 hours to get on the ship... that is ridiculous. They said we were to go to a special dining area (for lunch) since we were Concierge level... We finally got there and the lady said sorry we are closed now - that we had to eat upstairs. Went upstairs and it was terrible... Smelt like a cafeteria. At 9:15 I ask our room Stewart for an extension cord because there were no plugs by the bed (for my husband's sleep machine). He said he stopped working at 9:00... What??? I told him we needed a cord and he said call down to front desk. Wow!! I think there was another way to say that... He was great after that even though he did argue with me about how to open the door when my husband or I could open it.... Tried to sleep that night and my bed and vibrated all night... We didn’t put quarters in it either...LOL We called the front desk every day and they said they would check in to it. Finally about the 3rd day they sent someone up and he said wow you bed really does shake and the whole room vibrates... I told him I was not able to hardly sleep because it was so bad. He said he would see what he could do. They called later and said there were no more rooms available... and they could offer us $200 credit on our next cruise. My husband kept trying to talk to them about it but still nothing else they could do. They then offered us $300 for next cruise... Really??? $300 each after not sleeping for 9 nights!!! Wow that is pretty bad... What kind of customer service is that??? We were very disappointed that there were not laundry facilities or ironing... I thought most cruises had irons at least... I asked the front desk to bring me an iron that I needed an iron for my blouse for going out to lunch and blouse for dinner they said they didn’t have one and that I would have to send it to their cleaners on board... So I said ok great I need it by lunch and they said sorry I wouldn't get it back till tomorrow night. I told her I needed it now and she said there is nothing she could do. I thought that was totally ridiculous. All the other ships have always had irons and ironing boards in the laundry room. There needs to be more activities on the ship and don't charge for it. I went down to take an iPhone photo class and they wanted to charge for it. I was just looking for something to do but when they wanted to charge I just walked out. It was the principal of the matter. That's ridiculous to charge for everything. Even the bingo was expensive. We were not impressed at all with the services. Waiters and waitress looked at us like we were crazy because we didn't want a drink package. If I asked for water half the time they didn't bring it to me and when I ordered tea with my meals they always forgot and I would have to remind them. They would still forget half of the time. I even asked my waiter one night if he could get me something else to eat that nothing looked good to me (we had tried the set menu the steak, chicken and fish) steak was a skinny piece of fat, chicken was no flavor and I don’t care for Salmon... He said No! So I said there is nothing else you can bring me not even a hamburger. He said “you want hamburger you go upstairs”... Wow, I have never been treated like that before on any cruise line. Everyone was really nice a couple of days before we left and they said make sure you give us a good rating. Now you are nice because you want tips and a good rating. Really? I do have to say that Shiju in the Tuscan Grill Restaurant was an excellent waiter... He was very Friendly, accommodating and very kind. The bartender that made the lemon cello was also very nice and we really liked his demonstration on making the lemon cello! I must mention the photographers too... They were a joke... You could tell they were not photographers for one thing... They all wanted you to pose the exact same... Our friends and I were very friendly and just said we don’t like to pose that way. They kept saying “You must” “You must” I said no! I don’t want my hand on my husband’s chest or shoulder... I have large hands... they argued with us the first night. So the second dress up night we made sure not to go with the same people... Sure enough the same thing happened but this guy got mad at us and just kept snapping the camera at us when we weren’t ready. My husband and friend got up said and said forget it... These people don’t know what they are doing.... So I talked my husband into one more photo with a different gal and I asked her if she would let us take natural pictures.. She said why what happened. We told her and she said she would tell her manager... when we came out of the show the manager grab us and said we heard you had some problems so we told him yes we did and explained to him. He apologized and said he was so sorry that he would like to take our pictures. So we did and we were walking off and I said hey you don’t have our room number and he said oh yes he got it from the other photographer and that our pictures would be there tomorrow... We went to look at the pictures he took and they were not there and all the other pictures were awful. I was so upset. Why did he not put those pictures in their computer system? I always spend a couple of hundred dollars on photos and not one turned out... It was hard to tell if some of the pictures were good because they plastered proof over your face... I could go on there was much more but I think you get my point... Don’t go on this cruise line you will be very disappointed. Read Less
18 Helpful Votes
Sail Date: February 2017
we have cruised many times with different cruise lines and were booked on celebrity as part of an organised holiday , embarkation went smooth, then dissapointment set in. when we finally got in to our room it was smaller than we ... Read More
we have cruised many times with different cruise lines and were booked on celebrity as part of an organised holiday , embarkation went smooth, then dissapointment set in. when we finally got in to our room it was smaller than we expected and was not clean ,it was very dusty the mirrors were streaked and toilet had a black rim round it .I called guest relations to report it but it was our cabin boy who came and told us that on changeover days there were normally two people doing rooms but it had been cut to one and he did not have time to clean it properly and would do it next day.I suggested he did it to day and he apologised and cleaned it. we had paid for conciege class which was not worth the money,fruit in the room was three green apples and was only replaced for the first four days then never saw fruit again ,the afternoon canapes were same every day and were rubbish,our supposed private concierge was only the room boy same as everyone else in normal cabins.guest services finally phoned me three days later so see if my room had been cleaned ,I complained about a few things but she was not very helpfull and never came to see us. the food upstairs was very good and of good variety but the dining room at night was less than expected, food of poor quality and very boring, my husband and i had French onion soup for dinner six out of twelve nights for dinner, entertainment was a hit or a miss and during day was existant unless they were trying to sell us something. we had bought a drinks package and other than the martini bar drinks service was poor, they seemed short of staff as they did not need to push for sales as the already had our money, although the staff were excellent and very professional. senior management were very sparse around the ship . the roof on the indoor pool leaked as did the one in the library. most of the ship lacked the wow factor and needed some renovation, we felt we were being pestered to spend money all the time. we shall never cruise with celebrity again as we felt they were not interested in there customers. Read Less
24 Helpful Votes
Sail Date: December 2016
We were led to believe this was an upscale cruise line. The food was so watered down it was like prison food. The speciality dining was over-rated. The coffee was the worse and if you wanted a good cup of coffee you would have to go and ... Read More
We were led to believe this was an upscale cruise line. The food was so watered down it was like prison food. The speciality dining was over-rated. The coffee was the worse and if you wanted a good cup of coffee you would have to go and pay $7.00 for a tall cup and most of it is is powder not real flavoring. If you want to join any of their exercise classes, they charge you $7.00 a class. hey charge for everything, our cabin as small and needed some updating. We will never have them do our plane reservations as they overcharged us and the service was way below standards. We almost missed the ship due to the mess of of our reservation. The entertainment could not compare to the other lines we have been on. Everything was very cheap. the price of the cruise was $10,400.00 for us and we feel that it was way overpriced for what we received. We will never chose Celebrity again. The shops were overpriced as you can do better at Macy's sales and the purses are last years selections. the watches are a rip off and I would never buy their artwork or diamonds. Read Less
12 Helpful Votes
Sail Date: December 2016
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
12 Helpful Votes
Sail Date: December 2016
We are elite plus and have cruised with Celebrity on numerous times. Based on our last experience , they seem more like a budget line at a premium price. They have definitely lost their vibe and more of a has been. It seems to keep ... Read More
We are elite plus and have cruised with Celebrity on numerous times. Based on our last experience , they seem more like a budget line at a premium price. They have definitely lost their vibe and more of a has been. It seems to keep corporate profits up, they've made many noticeable cuts which impact the passenger experience. We will never cruise with them again. For the high prices they charge, there are far better options with other cruise lines that have new ships and a more upscale experience with better dining without all of the upcharges. The ship has a capacity of 2850 passengers and we were told by hotel mgmt that there were over 3000 passengers on the ship. International crowd with about 1/3 from US. It was impossible to find a table in the main dining room during main dining hours, long waits for elevators, crowded public spaces, long lines to get off the ship and just an overall body press. This older ship is pretty but starting to show its age. We were in a Royal suite which was in good shape, liked the bathrooms and walk-in closet. The worst part about the cabin is the lack of decent sound-proofing between floors and cabins. Don't like being awoken when . the family on top of us get in late and up early. Children running back and forth for hours, loud TV and music-spoiled the cabin experience and ability to sleep in. Complained several times but you get treated like you are a unreasonable to expect a serene environment by ship staff and security. We had security staff show up at our door wearing body cameras after we complained several times about the loud noise from cabin above. You don't want to mess with these guys-not pleasant and always remember you are under Maritime law which is scary in itself. Cabin staff did a good job and worked hard. We used to love the food on Celebrity but it has gone downhill across the board and not very good. My husband and I lost weight on this cruise. The quality of room service food was the worst we've ever had reminding us of airline food and menu is limited without an up charges for better selections. We dined in the buffet which was repetitive and just not good. The suite restaurant, Luminae was the worst on the ship. It was mostly empty, understaffed, beyond slow service and very limited menu. Twice was enough and the main dining room has better options. The Silk Road is the best specialty restaurant as far as service and menu. Tuscan Grille has a new menu which has really downscaled what onc e was our favorite. The menu in Murano is too rich for most people and not worth the upcharge. The health club was the most crowded that we'd experienced on a ship with older equipment. We had several spa treatments but thought they were overpriced and thought all of the high pressure sales after a treatment was obnoxious. We even started getting several calls from the spa each day wanting us to made more appointments. We finally had to ask them to stop calling us. The entertainment was pretty much more of the same and inferior to NCL and other ships. We noticed less live music also on the ship I'm sure due to all of the cutbacks made by Celebrity. The overall level of service on the ship was inconsistent. Some bars and food service seemed understaffed and the not usual amount of smiling faces as in the past. Guest relations acted like the passenger was just a headache and unresponsive or unhelpful on several occasions , like when we were questioning charges on the and not helping us with promised travel assistance. The weather was cool most of the time and we encountered some very rough seas for a few days and the Captain changed the itinerary for the safety of all on board. Did not book any shore excursions as they are overpriced and limited. Much better options if you do the research. Overall this was the worst cruise out of over 20+ cruises with multiple lines due to the ship being overcrowded, noisy cabin, rude staff, mediocre food and onboard experience. Very poor value when compared to Viking, Oceania, HAL, etc. New Zealand and Australia are wonderful places but there are much better options than Celebrity or RCCL. Read Less
5 Helpful Votes
Sail Date: December 2016
If you like an overcrowded ship (2850 max capacity with over 3000 passengers on board), hospital quality food, average entertainment and unexciting on board activities on an older ship, this is your cruise. The new menu in the Tuscan ... Read More
If you like an overcrowded ship (2850 max capacity with over 3000 passengers on board), hospital quality food, average entertainment and unexciting on board activities on an older ship, this is your cruise. The new menu in the Tuscan Grille is awful-an $18 additional up charge for a dry-aged New York that you couldn't cut with a steak knife. Suite dining was nearly empty with horrible service and a condensed main dining room menu. Older crowd from many countries. Not family-oriented Everything was always crowded, long waits to get off the ship and many of the staff acted burned out. Security staff were seen on the ship wearing body cameras which is creepy when you are on vacation. Front desk staff was non-responsive and never got back to us on questions on our bill. Spa staff are the masters of high pressure sales which you never want after a treatment-kind of kills the zen. Our itinerary was changed due to very rough seas but still had some extremely rough sea days and missed a day in the fiords. Too many sea days on this itinerary. Cabins are nice but not much sound-proofing. Did not book any shore excursions with the ship as they are so over-priced. Celebrity is not what is used to be or should I say it is a has-been. If you have been a frequent cruiser with Celebrity you will notice the cutbacks from the earlier days and whole difference vibe.There are newer, more innovative ships and Cruise lines out there where the customer experience and dining is still a priority and a much better value. Cannot recommend this ship or cruise line. Read Less
8 Helpful Votes
Sail Date: October 2016
First of all, hire a completely new set of customer service members for the Singapore cruise port. The male staff who ushered us was extremely rude. When we went into the port terminal, we didn't know where to go as there was another ... Read More
First of all, hire a completely new set of customer service members for the Singapore cruise port. The male staff who ushered us was extremely rude. When we went into the port terminal, we didn't know where to go as there was another cruise ship as well. We asked the employee where to go and he immediately told us that the group of people beside us have been waiting for over an hour and that we have to wait like them. Did not answer our question of where we're suppose to go, instead, we were yelled at and being labelled as pushy people. The registration process was slow and unprofessional. When we got on the ship, we were immediately placed in the safety muster presentation which took far too long to be organized and presented. There were no chairs for the seniors, poor ventilation and no communication to the passengers. The on board meals were good in the dining room and were good in the upstairs buffet for the first 7 days but the quality immediately went down after the first week. There's absolutely no entertainment for young adults or adults. There were only two music shows (like a miniature concert) for the entire 14 days. As someone who's gone on numerous cruises, we expect as least a couple of Broadway shows, more concerts and some sort of cirque du soleil-esque shows. There were way too many jewelry sessions and it just felt like this cruise was all about taking your money. Employees kept on asking if we wanted a drink (there were way too many bars, not enough bistros) every where we went to the point where we got annoyed. Employees kept on pressuring us to dine at the specialty restaurants even when we repeatedly told them that we weren't interested. Also, the transfer charges were ridiculous. Charging customers $10 for a 3 minute bus ride is ridiculous. Shore excursions were also a rip-off. Charging us $200 CAD per person for the Brisbane wine tour and a trip to Sunshine Coast was ridiculous. With $200 a person, we were expecting a higher grade winery, not a super small, low grade wine shop. It was the worse tour I've ever been on. Every other customer on that tour came back shaking their heads and saying it was a huge disappointment. It was extremely disappointing. The room keys also did not work. We had to change the cards 5 times in 2 weeks. My mom's card kept on denying her entry back onto the ship and she had to be held back for numerous times. We were NOT impressed by Celebrity Cruises. If you say that you're a 5 star cruise, be a 5 star cruise and offer 5 star quality. Read Less
1 Helpful Vote
Sail Date: October 2016
Embarkation at Singapore was a nightmare, 2 hours and 15 minutes in really bad conditions never mind the heat the fumes from the bus station very choking, and this goes down as our worst ever embarkation, once on the ship our problems ... Read More
Embarkation at Singapore was a nightmare, 2 hours and 15 minutes in really bad conditions never mind the heat the fumes from the bus station very choking, and this goes down as our worst ever embarkation, once on the ship our problems really began, we were very tired and just wanted a bit of peace and quiet, but we did not get in hammer banging and power tools being used, we put it down to last minutes preparations, and 2 days later still getting these noises, so we complained, but then we were also getting the noise at night, being woken up at 0200, 0300, in fact all hours of the night, so we complained, and were visited by various ships personal, what was done to stop these noises !!! absolutely nothing, until the 19th day of our back to back cruise, we had to request a meeting with the manager of guest relations, to get it sorted, and the sources of the noises was maintenance work on the funnel (stack). The shore excursions and tender operations were a joke with delays after delays due to bad organisation and poor communication between staff. The great barrier reef was a disappointment due to delays sitting on the wrong boat for 50 minutes(which we were taken to by ships staff) the reef platform was well past its sell by date, and the equipment used for snorkelling was dirty and disgusting and we had to clean it as best we could before using it, all in all not a five star experience as promised,this holiday was once in a life time !!! and going off our experience off celebrity Solstice !!! thank god its only once, we were offered reductions on a future cruise !!! We will need to consider this offer very carefully. Read Less
13 Helpful Votes
Sail Date: October 2016
We just finished the Singapore to Sydney Cruise - post multi dollar investment 'maiden cruise' - very glad to be home. Based on our two previous excellent cruises on the Solstice, it is very apparent that this once great ... Read More
We just finished the Singapore to Sydney Cruise - post multi dollar investment 'maiden cruise' - very glad to be home. Based on our two previous excellent cruises on the Solstice, it is very apparent that this once great vessel has 'Lost It's Gloss'. We assume the ship's 'X' (pun intended) factor has been bludgeoned by short sighted accountants. The ship, what it now has to offer and its 'human resources' are very ... in fact VERY! tired - to the point of being 'not up too par' in the emergence of far superior ships now sailing in the Australian market. The alleged multi million dollar facelift did not however include the basics and maintenance of acceptable comfortable accomodations. Gazebos/ Cabanas (profit generating ... they do not come free!), Audio Visual infrastructure and a Sushi Restaurant (Now a specialty restaurant - and believe me - there ain't! anything special - at the cost of being once an inclusive bill-o-fare offering in the Oceanview Cafe) does not IMHO, represent a multi million dollar makeover. Celebrity needs to get the bling and marketing out of their equasion and get back to the tiredness of their staterooms, the sheer filth of the carpet in the Oceanview Cafe, the weather worn deck furniture and the list goes on and on!!! The ship is a floating petri dish - we are both nursing gastro and chest infections & feeling quite dreadful. Yes! It was once a very classy lady - in fact iconic - which once convinced me that cruising was a no brainer for the 'holistic' and 'turnkey' holiday experience. A cruise retailer who we met on board, succinctly summed up the experience ... "the service standard on this cruise is way off point". We quickly got the impression that the crew morale was at an all time low and there were serious issues at the human resources level. At times, the food was inedible, and every second plate in the Oceanview Cafe was chipped (fabulous environment for bacteria) and/or insufficiently washed. At best, these 'gastronomic free for alls' - which at times resemble the trading floor of the New York Stock exchange, are reputed for being 'the bain maries of death'. On arriving in Darwin, our cabin was 'randomly selected' by border security for a search. And! I mean a search - just short of including an internal. I complained bitterly to Guest Relations who promised the earth to get to the bottom of the issue and the violation of our rights. After promising the earth, the next morning we were advised by guest relations that we would need to address our concerns and displeasure to the legal department of RCC in Miami. They passed the buck - Nasty experience. The embarkation process in Singapore begged a description - waiting in line for two hours in sweltering humidity. Yes! the tendering process was also appalling. Lots of very pissed off punters. From now on ... we will seek an alternative cruise line or stay firmly on land. Read Less
5 Helpful Votes
Sail Date: October 2016
We were told to have our main luggage ready in our Singapore hotel room at 9 o'clock on the morning of departure so that we would get on the boat early. We were told to vacate the hotel at 11:30am and board the coach. At 11:20 we ... Read More
We were told to have our main luggage ready in our Singapore hotel room at 9 o'clock on the morning of departure so that we would get on the boat early. We were told to vacate the hotel at 11:30am and board the coach. At 11:20 we called reception to say our luggage was still in the room. No luggage had been collected from anyone. A hotel manager collected ours personally and a holiday rep in the foyer asked us to ensure that it was our luggage going on the van. It was 11:55 before all the guests had sorted out their luggage and the coach left the hotel in convoy with the luggage van. After a short journey to the port we were driven into a smelly underground area where we had to collect our own luggage to transfer it thirty yards to a disorganised full baggage loading area. We were then escorted to the booking in area where we first had to go through an airport type scanner. Then it got farcical. We were given immigration forms to fill in. Why wasn't this done at the hotel? We had to then queue up to go through check in. We were guided to one specific queue which we followed for half an hour before being told that it was the wrong queue and we should join an even longer queue. We were in this second queue for an hour before getting to the front and sorted out all the various paperwork. Then we went quickly through a boarding before joining another queue to board the boat. This was so that they could take your passport off you and give a receipt. I am now holding a fistful of paperwork in one hand when a member of the welcoming party sprays my other hand with hand gel. My passport receipt goes flying off out the door when I attempt to shove everything under my arm to rub in the hand gel. I am then immediately given a welcoming drink. A dexterous octopus may have handled this situation rather better than I did. Alcoholic drinks on board are expensive. A glass of house wine is $9 and a basic beer is $6. A bottle of water is $6.50. The alcoholic drinks package is only cost effective if you want to drink a fair amount of mediocre beer and wine every day and destroy your liver. Bali: Tendering on this boat is a nightmare. Bali harbour sent out several of their own tenders to support the six on the Celebrity Solstice. There are only two exits from the boat. If you are not on an organised trip you go to the back of the queue to disembark. Where the tenders dock in the harbour, it is miles from anywhere and a taxi is essential. We did have an organised trip but still spent an hour in the theatre on the ship waiting for our number to be called. Our cultural trip went smoothly with a good friendly guide. The main problem was that all the trip coaches turned up at the same time to return to the ship and we had to queue for an hour and a quarter in baking heat for a tender. Darwin: The ship docks near the City centre. The walk is a pleasant one with a five storey lift to the bridge which brings you out by the main church. It is then a short walk to the precinct. I recommend that you take a walk past the information centre to the green area fronting the ocean and walk north to the final view point. When returning to the ship turn left at the bottom of the lift and walk to The Precinct bar where you will find the only local beers in Darwin from the One Mile Brewing Company. Cairns: Yorkies Knob is 10km from Cairns so most people don’t actually see Cairns. I had a good day trip on the Skyrail to Kuranda returning on the train. My wife’s day to the Barrier Reef was spoiled immediately when they boarded a tender to take everyone to the reef. This was the wrong tender, it was actually going to the harbour. After an hour everyone was transferred to a second tender which used lifejackets as fenders. She spent two hours instead of four on the reef leaving early to come back on time for the ship to leave. She then spent two hours on the tender bobbing about waiting to board. During this time another tender came in ahead of her and the ship’s officers got off. This was a disgraceful way to treat people who had come half way around the world to visit the reef. The ship was late leaving and to make matters worse had to divert to meet a helicopter for a medical evacuation. Airlie Beach: We were booked on a seven hours long excursion into the hinterland. Because of the actions from the day before this was cancelled. We were therefore at the back of the queue to tender off the boat. We waited two and a quarter hours in the lounge before our number was called and spent less than three hours at Airlie Beach. Another day ruined. Recommended bar: Denman Cellars in the parade nearest to the docking point which serves a wide bottled choice of craft beer. Brisbane: The advertisement for this trip says that you go to Brisbane. No, you don’t, the ship docks at the Port Of Brisbane and a coach transfer is $24 for the 24km trip. If you haven’t done your research you find this out in the newsletter which is left in your cabin for you to read after you have been elsewhere on the ship all evening. There is then a massive queue to get bus tickets. The bus takes you to Anzac Square which is central for everything. Recommended bar: James Squires on the South Bank near the big wheel, this is a superb microbrewery. Sydney: the ship docks next to the bridge and the Opera House. Enjoy the view at breakfast. There is too much to see in Sydney for one day so we saved some sights for when the ship returns after visiting New Zealand. Recommended bar: The Harp, Gloucester Street, a quiet multi room hostelry ten minutes walk uphill from the dock. This is the Rocks Brewery tap with other guest craft beers. And that was the end of the cruise!!!!!!! Why? This was advertised as one long cruise. It was actually back to back cruises. 1900 new passengers embarked for the the second part of our cruise to New Zealnd and some of those people staying on board had to change cabins. The atmosphere on the boat changed. There were some uncouth swearing Australians who drank all day and did not dress for evening meals and some Chinese passengers who did not seem to be accustomed to western ways and manners and did not really fit in. To be fair we did meet many nice people too. This is where the biggest rip off takes place because any drinks packages or Wi Fi packages had to be renewed, ie you pay twice as much. Wi Fi for two people for two cruises would therefore be $1,200. Our non-alcoholic drinks packages for two cruises were $1,080 for water, fancy tea and coffee, soda or non-alcoholic cocktails. This was our only indulgence on this ship. A rough two days passage across the Tasmanian Sea scuppered a few passengers. 10m waves almost sent us rolling out of bed. Milford Sound: We set our alarms early to get up and see it only to find we were already half way in it. Annoying. It is beautiful though. Doubtful Sound and Dusky Sound are confusing because you come out a different way to the way you go in without any commentary explanation. Looking at my basic map I think I have worked out where we sailed but I shall never know for certain. Dunedin: The advertisement is again misleading, you dock at Port Chalmers and pay $17 for another bus transfer. We enjoyed getting away from it all by walking through the Town Belt starting at the cricket club before descending to Speights Brewery Tap for the best value beer taster set on the whole trip. After visiting the magnificent railway station, we walked for 15 minutes to Emersons Brewery for another good taster set and nice food. Having seen everything in Dunedin we returned to Port Chalmers for a relaxing beer in The Portside Bar which has a knowledgeable choice of craft beers. Akaroa: we were tendered off early for our coach trip to Christchurch. The countryside is magnificent. Christchurch is a mess and needs tourists. The container mall, New Regent Street and the Cambridge Rowing Club stand out. There is a wonderful little outside coffee and tea bar in the square near the tram stop by the remains of the cathedral. We returned to Akaroa with plenty of time for a stroll and a relaxing beer. Tauranga: More misleading advertising. You dock at Mount Montanguie where this is plenty to see. If you wish to visit Tauranga there is a local $10 return shuttle bus which takes about ten minutes or so. The fish and chips on the sea front in Tauranga are the best on the planet (imo) but be prepared to wait for them to be individually cooked. If you want to see the attractions at Rotorua then book an organised trip with Paul Sutherland of Corporate Tours. He will take diversions in his mini bus to places that other guides do not visit. Free bottled water and a beautiful lunch stop. This guy is a legend. Auckland: A good docking spot within walking distance of everything. Auckland is full of people, traffic and road works and is not a nice place to walk around. It is worth paying $29 to go up the Sky Tower to get away from the noise, have a coffee and watch the jumpers on their controlled descent. A recommended outside bar on the other side of the road to the Ferry Terminal Building serves craft beer to an eclectic mix of reggae and ambient music. A happening place. Bay Of Islands: Tendering was delayed until after the fog had lifted. Another one and a quarter hour wait to tender off the boat and we actually had an early disembarkation number this time. Forget the free shuttle bus and stroll along the front to Pahia and relax for the day. Visit the Source bar for a nice pizza and good craft beer. The Ship: There seemed to be workmen doing repairs and painting for the whole trip. There is no laundrette but they kindly charge $3 to wash a pair of socks for you. Prices increase for shirts and other items. Then they charge you almost double for ironing and pressing. The art gallery is a huge waste of space with some shocking pictures hanging up. The bars vary in service and attitude. The Martini bar is the best and most popular. Service in the Cellar Masters bar was non-existent. The Café al Bacio was good for fancy coffees and teas but was busy at optimum times. The indoor pool on the top deck stunk of chlorine yet some people seemed to spend all day on a sun bed in here. The outdoor pool was better but reliant on good weather. The whole boat was ruined by incessant repetitive music. Entertainment: The musicians ran out of ideas after a few days and started playing the same tunes. Ryan Andrews, the singer guitarist was utterly dreadful and yet seemed to be everywhere. The house band to be fair were very proficient. Ray Brown’s Jazz quartet were better without Ray Brown who only had one singing style. He murdered Frank Sinatra on one particular evening. The shows in the theatre clashed with the set meal times and were based mostly on tunes from musicals. Individual performers varied from two good rock violinists to an abysmal Freddie Mercury tribute act. There were no changes in musicians or films for the second two weeks of the cruise. Dull, dull, dull. Food: The Oceanview café buffet was similar on most days with a variety of world food to suit most people. One memorable day the Chefs specialities were English: three types of pie, Yorkshire pudding and those regular English favourites crocodile sausages and crocodile kebabs. Yummy. The Grand Epernay Restaurant was not so grand. A scallops’ starter consisted of one shrivelled scallop in a shell. A breast of chicken was so dry as to be inedible. Portions were small and some people were seen in the buffet later eating something else. Speciality restaurants charged too much extra to consider using them every night. A celebratory meal in the Tuscan Grille was our best meal on the ship. Personnel: the staff were terrific and deserve commendations for working on this awful ship. The days at sea become Groundhog days after a while. The second half of the cruise was boring once you had picked out the best films and shows to watch in the first part of the cruise. The last two days back to Sydney seemed to go on forever. Read Less
6 Helpful Votes
Sail Date: July 2016
My husband surprised me on my 50th birthday with a cruise to Alaska. this cruise could not have been more of a waist time and money. the service was terrible. cabin hostess was ok. but the others failed to make it special for us. ... Read More
My husband surprised me on my 50th birthday with a cruise to Alaska. this cruise could not have been more of a waist time and money. the service was terrible. cabin hostess was ok. but the others failed to make it special for us. specially the waiters in the dinning room. who were idiots... it was a comedy of errors. It always seemed like they were trying to sell you something. We felt like a captives while the crew attempted at every turn to make a sale. I was harassed less at a used car lot. A half hearted effort at the most. Don't expect much with this cruise line. And to top it off my 50th birthday, which we wanted to celebrate while on board, was never given consideration, even though my husband requested a cake and wine at the dinner table. the waiter was a idiot. We will never cruise with this line again. Read Less
9 Helpful Votes
Sail Date: April 2016
Nothing good to say about the ship, food, entertainment, service or staff ! Would give a negative rating if I could. Had to literally wipe out my drawer to put my clothes in on day one, full of dirt and hair. Service was poor, food was ... Read More
Nothing good to say about the ship, food, entertainment, service or staff ! Would give a negative rating if I could. Had to literally wipe out my drawer to put my clothes in on day one, full of dirt and hair. Service was poor, food was lousy, staff unfriendly. Had previously been on a Royal Carribean cruise in the past and the ship was beautiful, the service was wonderful and the food was great, so when we got on this ship it was a huge disappointment! Spent 5 days at sea, while it was quite cold outside so we were trapped inside this ship and the majority of the entertainment was quite costly! Spent $100 to play lousy bingo! Wish I had read the reviews prior to taking this cruise as many that I have seen have been negative. Also wish I had some pros to add to the cons of this cruise ship, but sadly and honestly can't think of one! Read Less
Celebrity Solstice Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.1
Entertainment 4.5 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 5.0 3.8
Service 5.0 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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