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7 Helpful Votes
Sail Date: August 2019
I booked this particular ship due to the itinerary as it related to the time in port in the three Alaska ports. The hours in port were longer and or better to my liking than the other cruise lines I explored when planning this trip. Out of ... Read More
I booked this particular ship due to the itinerary as it related to the time in port in the three Alaska ports. The hours in port were longer and or better to my liking than the other cruise lines I explored when planning this trip. Out of the 5 cruises I have been on (3 Carnival, 1 Royal Caribbean, and this one on Celebrity.) This was the overall worst of the 5 cruises. The only highlights was the food inside the Blu Restaurant and our server Orlando. He was so great I wanted to adopt him and even told him as such. The food in the buffet was dreadful. It was either exceptionally old as if it was sitting there all day or was cold. The food in the buffet on the rarity we went there, even made my girlfriend very sick, sick to the point of staying in the cabin near a bathroom for the last full day of the cruise which made us miss touring Victoria until the next day when we left the ship. Thankfully we didn't have too far of drive to return home. The cabin steward we had was also excellent, and one of the shop workers onboard by the name of Alson was beyond helpful and very much appreciated. Also the spa was a nice experience. I had a pedicure and my girlfriend had a manicure. The staff in the spa were great to interact with. They knew what they were doing and were very personable. The rest of the onboard experience was very hit or miss. The entertainment was very spotty as well. They had some great moments here and there, but nothing to really be thrilled by. Every show we went to, the theater was half empty or more. Read Less
3 Helpful Votes
Sail Date: June 2019
Overheard: "Oh great... another line to stand in." Pros: Clean. Nice staterooms with good layout. Cabin steward/staff excellent. Nice balcony. Nice connecting rooms for those with kids. Nice, clean ... Read More
Overheard: "Oh great... another line to stand in." Pros: Clean. Nice staterooms with good layout. Cabin steward/staff excellent. Nice balcony. Nice connecting rooms for those with kids. Nice, clean bathrooms. Naturalist Brent Nixon... while he may be a bit dramatic, he knows his audience. Lectures were informative and entertaining. Captain Tasos was entertaining as well, although who was sailing when he was playing water volleyball??? It's hard to argue with Alaska as a wonderful sailing destination. Cons Embarkation painful. Lines were massive and moved fairly slowly. Deck 7 port side midship to aft. There's a smell of grease/fried food from the stateroom balcony beginning with lunch until after dark. Food meh. Regarding both the buffet and main dining, the food wasn't bad. And it wasn't good either. It's rough not having a satisfying meal three times per day for a week. The buffet is absolute chaos. We routinely were not able to find a place to sit. I've never seen a cruise buffet staff not try to clear plates/glasses within minutes of finishing. Tables are usually cleaned within 5 minutes on other boats. Not so here. The layout leads to lots of people colliding constantly. The food was fine, but not great. The highlight was the salmon and halibut freshly prepared on the last lunch meal service. The main dining room fare was pretty mediocre. I'm not certain if they have a lower staff ratio than other boats, but service was quite slow. I'd routinely wait 15-25 minutes with an empty water glass for a refill. The assistant waiter was often missing in action. Debarkation was fine until the Seattle cruise terminal. The line for customs there is a scrum with several hundred people heading towards 4 CPB officers. Why not have a line management system???? All in all, having sailed on Carnival, Royal Caribbean, Disney, and Cunard, I'll not sail with Celebrity again. Read Less
8 Helpful Votes
Sail Date: May 2019
The ship is very elegant but aging. Our cabin had broken furniture and for Aqua class not very spa like. Our can attentant keep everything very tidy. But we did not receive all perks of our booking. And when there was an issue Guest ... Read More
The ship is very elegant but aging. Our cabin had broken furniture and for Aqua class not very spa like. Our can attentant keep everything very tidy. But we did not receive all perks of our booking. And when there was an issue Guest Services had no desire to help. Blu, the dining room for Aqua class, was awlful. We went to the main dining room most nights. The buffet was very poorly laid out and the same thing every day. And all they do is try to up sell Everything. We could not walk through any common area that we did get harrissed to upgrade drink packages, book speciality fining, or purchase something. Communication is very poor about major things like disembarking. We where never given any directions. When I went to guest services I was received an attitude. This was my first Celebrity cruise and it will be my last. The overall experience was under whelming. I can not recommend Celebrity. Read Less
6 Helpful Votes
Sail Date: March 2019
We joined four friends for one of those life time trips. We always wanted to cruise and see NZ..so we did both with Celebrity. Also to revisit a special place..Australia. Booked this 14 day cruise. Ship was Celebrity Solice. Does ... Read More
We joined four friends for one of those life time trips. We always wanted to cruise and see NZ..so we did both with Celebrity. Also to revisit a special place..Australia. Booked this 14 day cruise. Ship was Celebrity Solice. Does to Auckland for cruise launch. Boarded after a day exploring Auckland (which we explored before)had hired a private tour..Wonderful Boarding went quickly....this process was very well done by Celebrity. As we were watching leaving Auckland..We decided to eat in Ocean View Cafe. This was my first day and we loved the view. But then...food. Was so bland... over cooked, lots of bad deserts. This first impression did not change throughout trip. Poor food all around except hotdogs and hamburgers at an outside grill. Very disappointed..but no weight gain... Service great, outings good. Rooms good. Very poor condition for hallways, and veranda furnishings. Broken curtains, torn bath towels..then no fair shake for a gay couple on being in stage..Very concerning. Told Cruise person all this on ship in Future Cruise dept. Have not received any communication from them on a review of our concerns. Probably done with Celebrity. Will cruise again though! Thx for reading. Read Less
3 Helpful Votes
Sail Date: December 2018
We paid an awful lot of money for the cruise. Even when you have a cabin with a balcony you have to pay extra to have an unobscured view (a balcony without a lifeboat outside). The cabin was remarkably small and cramped. Despite the ... Read More
We paid an awful lot of money for the cruise. Even when you have a cabin with a balcony you have to pay extra to have an unobscured view (a balcony without a lifeboat outside). The cabin was remarkably small and cramped. Despite the already high cost we still had the extra expense of over £200 for wi-fi. The vast majority of hotels these days offer free wi-fi and what is a cruise ship but a floating hotel. Every day we were pestered by staff with offers to upgrade/buy/get extra and it was a real nuisance. They really try to squeeze every penny out of you and ultimately it left a pretty sour taste and spoiled what was otherwise a nice holiday. There were upsides however as the staff were really hardworking and pleasant plus the food was very good, which was pleasantly surprising bearing in mind the amount of people that were being served simultaneously. We probably won't cruise again after this experience and could not recommend it to friends or family. Read Less
3 Helpful Votes
Sail Date: December 2018
have been on the ship before it was great but this time just poor food and shows .xmas dinner was bloody poor not xmas at all a very poor selection of food the same for new years eve small steak spoon full of mash potato and small serve of ... Read More
have been on the ship before it was great but this time just poor food and shows .xmas dinner was bloody poor not xmas at all a very poor selection of food the same for new years eve small steak spoon full of mash potato and small serve of veg.We did have very good service from the staff.the cost of shore trips was very high it was far cheaper to buy these when in port.also the on board exchange rate was a rip off.will i travel with them again think not.very good cabin staff room was always clean and tidy. again it was the poor food selection and shows were poor.As my wife has done 4 trips on this boat she has rated this one very poor. i feel the boat is now dated this was more so with the air con not working properly and internal carpet is very dated Read Less
10 Helpful Votes
Sail Date: December 2018
As a first-time cruiser, I choose this cruise because of the dates fitting in with my work Christmas closedown and the opportunity to visit friends. Unfortunately, when I got the booking sorted, Napier had fallen of the list of ports to ... Read More
As a first-time cruiser, I choose this cruise because of the dates fitting in with my work Christmas closedown and the opportunity to visit friends. Unfortunately, when I got the booking sorted, Napier had fallen of the list of ports to visit. I also chose Concierge Class because of the room location and concerns about safety as a solo female traveller. Embarkation. Slow and no promised (Conceirge Class) priority check-In. I never met my Conceirge during the entire trip. Also promised but not delivered for Conceirge Class was the exclusive departure lounge, priority disembarkation, welcome sparkling wine and fresh fruit. I forego the daily delivery of afternoon savouries as there was something that looked like cat’s vomit left on the coffee table. Room – 12th Deck. The attendant was very pleasant and kept the room very clean and tidy. Though tired, the room was functional, and the bed and pillows were incredibly comfortable. The shower was great for me (little person) but my 6’3” son would have had to shower on his knees if he wanted water on his face or shoulders. Food. My first night experience in the main (Grand Epernay) restaurant found a menu of limited variety and contained ingredients I don’t eat (and I’m not a fussy eater). What I ordered (bolognaise) came with no vegetables and was cold. Breakfast was generally taken first thing (6-6.30 am) in Ocean View Café where the food was more likely to be hot and fresh, and I could enjoy a slow and leisurely meal with my book or puzzles. By 9-9.30am the Cafe was bedlam and best avoided. While there was plenty of variety at lunch and dinner, the selection was much of a muchness. I found the lunchtime soups delicious and with a couple of pieces of French loaf and a sprinkle of parmesan (caesar salad bar) and spring onions (stir fry bar). After hearing conflicting reviews about the specialty restaurants, I decided the extra charge would probably not be worth additional cost and more disappointment. The best meal was at the Mast Grill (Deck 14). The hamburgers and chip were really good – much moreso than that on offer in the Ocean View. Service. The Ocean View Cafe was dirty at times, a point noted to a senior staff member was food and crumbs still on the bench seats at 6 am. The staff member commented that someone had complained the previous day but he obviously hadn’t checked the night cleaning crew had upped their game. The cafe also ran out of black tea on a regular basis. On the first occasion just after leaving Dunedin, a query to a senior staff member elicited a response that they had run out and they couldn't resupply as you can't buy [black] tea in NZ. Need it be said, irrespective of running out, the tea stations were intermittently resupplied. The other resupply of the coffee stations was chaos with access to cups being cut off while coffee filters were prepared on the cup counter. The Grand Epernay also lacked in service. Having tried to book a large group (20 pers) in for a lunch the following day, the Maitre D said she couldn't pre-book so to arrive as a group. When we arrived, there was a lot of eye rolling and muttering about why we wanted to be seated as a group. Bar Service. The pool bar closed earlier than advertised nearly every day. Previous travellers with Celebrity also commented on the lack of poolside service. One quickly worked out it was better to go to the bar than wait for service. At the Poolside Bar the service was generally quick and efficient except for the propensity to pour inferior wines. In the Ocean View you are more likely to leave without a drink than wait for service at a table. Here, cafe bar staff ignored patrons and would do a round of the room without taking a single order prior to returning to the bar to spin jokes with workmates. It was also annoying that the bar staff would flip the drinks menu onto it’s side (a sign that you don’t want a drink) without asking if you did want one. In the Grand Epernay, one of our lunch group had asked for a particular wine, was told they had run out, then after specifically asking for champagne was served sparkling wine. The wine waiter then magically turned up with a bottle of the wine they had previously ‘run out’ of. When making an objection another wine waiter back-chatted and said that with her attitude she was lucky to have anything to drink. A ‘house’ wine on offer was proffered as a very good NZ Sauvignon Blanc but it was a bottle you could buy for $12 from the supermarket. Entertainment. An old and very limited selection of movies both on the lawn or on the room TV. Gave up on the main theatre entertainment that was mediocre at best and the comedian worst (fell asleep). Listening to fellow travellers unanimously agreed Motown was good, and Rock City in the later stages when the acrobat joined the stage. Many of us didn’t get that far as the opening was aweful. On Deck 4 the house bands and dance lessons were held in a very tight area with very little seating, floorspace, at the bottom of a ‘grand’ stairway and where a constant stream of traffic moving between two bars, lifts and shops. Three of the group I met up with got a skin rash from the spa pool and insect bites on top lawn. The better entertainment included the Naturalist talks and Captain Tasos’ onboard commentaries, Liars Club and talk about the Solstice. Excursions. An excursion talk on the first day hinted that visitors to the little blue penguin colony at Oamaru might get a peek in the hutches and to maybe even hold a penguin. I know this not done and Celebrity should not hint at the prospect. The same excursion talk offered a visit to a high country farm and the opportunity to see livestock and maybe get to see other native NZ mammals. It is a shame that the only land based NZ mammal are bats and highly protected. Through Dusky Sound the Naturalist lauded about being able to hear the birds if you listened carefully but spoke the whole way thus denying any opportunity to hear anything. I did local onshore activities on my own arrangements and booked fellow travellers onto a train trip in Dunedin at 1/5th of the Celebrity excursion price. Up-Sell. The up-sell was constant including being accosted at the entrance to the Ocean View Café and on disembarking at shore destinations with people dressed in weird outfits and a guy waving a miniature lifebuoy for a photo opportunity. It was also the case for specialty restaurants, pushing to buy packages. Once we hit the Tasman inbound for Sydney it was a constant tirade of buy buy buy. Disembarkation. The disembarkation directions were not relayed to outdoor speakers. Fortunately I had a later flight and by time I joined the queue grinding it’s way offboard I was thankful that I could sit on my suitcase when the grind became a halt. Heard of many other complaints from fellow travellers include a lack of advertised services such as babysitting, toilet paper resupplied reluctantly, and passengers confined temporarily to a wheelchair not able to get a disabled suite when there were others 'upgraded' to a disabled suite. In all, if it hadn’t been for a great bunch of people I met up with, I would have cut my losses and bailed at Dunedin. I would recommend a 10 day stay in a spa resort with a decent restaurant. It would be cheaper, the food would be better and service of a much better quality. Read Less
10 Helpful Votes
Sail Date: December 2018
11-day cruise, December 2018, Sydney to Auckland It wasn't that Celebrity was awful. It was that for every positive, there seemed to be a corresponding negative. At the end of the day, there wasn't anything compelling that ... Read More
11-day cruise, December 2018, Sydney to Auckland It wasn't that Celebrity was awful. It was that for every positive, there seemed to be a corresponding negative. At the end of the day, there wasn't anything compelling that would make me think I'm better off giving Celebrity my business when considering future cruises. The ship: The Solstice looks nice and Celebrity does a good job keeping it looking good. Anyone who's cruised knows the hallways on the stateroom decks are usually pretty narrow. This was a nice bonus on the Solstice. Hallways are a bit wider and the entrances to cabins are recessed. This allows a person to step out of the hallway while they're unlocking the door to their stateroom, thereby permitting another person to pass without crowding or bumping into one another. I think most people, though, would prefer to have some of this extra room IN the cabin and not in the hallway. The design of the Solstice features an atrium near the back of the ship. It's a dramatic feature, allowing a person to have an unobstructed view from the 14th floor down to the third. This, however, also creates the ship biggest and most annoying logistical nightmare: noise. While waiting for an elevator on the 12th floor, the noise from a band playing on the third floor is such that you'd swear the musicians were 25 feet away. Sometimes, you just want to find a quiet place to read a good book, work on a puzzle or maybe even take a nap. On the Solstice, you're best off doing any of these things in your cabin. Quiet does not exist anywhere else on the ship. Service: Passable. Room attendant was usually timely with his daily cleaning. On previous cruises with other companies, the one thing I've liked is getting drink service while poolside. Isn't this the epitome of the cruising lifestyle, soaking up the sun and sipping on a cool umbrella drink? There was no poolside drink service on the Solstice, and in a number of other locations a customer was better off going up to the bar themselves and placing an order as opposed to waiting for a server to appear. Food: It was OK. Near the end of the cruise, one of the people at our regular dining room table remarked, "I was hoping there would be something that would make me say to myself, 'I can't wait to have that again.' " Worst problem with the food was constantly being served dishes that weren't hot or otherwise showed signs of sitting around too long before they were served. It's nice to order a fillet wrapped in phyllo, but we all know what happens if the timing of the dish is off. The pastry soaks up any and all available moisture and the part of the dish that should be crisp turns out wet, soggy and disappointing. Wine service was below average. Two wines on the menu were unavailable throughout the entire cruise. The buffet dining area was OK for breakfast, then progressively substandard as the day went along. Of course, this is not a problem confined to Celebrity. I don't care who makes it, no dish of mashed potatoes can taste good after it sits in a warming dish for an hour. We tried one specialty restaurant. Food was better but not worth the extra charge. Activities: A disaster. You'll be bored out of your mind. One evening at dinner, the wine sommelier asked if we'd be interested in attending a wine function the next afternoon. It sounded like a nice chance to learn about wines we'd never tried, from various points around the world. Unfortunately, they sold way more tickets than the room could comfortably hold. As a result, they extended the function into an outer hallway. The staff pouring the wines knew absolutely nothing about the vintages they were pouring other than if they were red or white. Ten minutes into the function, a dance class began on the floor right below the part of the hallway where people were trying to enjoy their wine. You could not possibly ask for a worse atmosphere, trying to enjoy a nice wine while someone else is trying to learn line-dancing to god-awful music that could be heard throughout every inch of the ship. I suggested to no one in particular that the people who scheduled these two functions at the same time, at virtually the same location, be thrown overboard immediately. The sell: While researching this cruise and Celebrity, I think the one constant I read about concerned a never-ending barrage of trying to be sold on drink packages or dining upgrades. This was far worse than I ever imagined possible. It's nonstop and it doesn't stop after a few days. It started when we were no more than 15 feet onto the ship during the boarding process and lasted up to the final full day. What saved the day? The ports were great and the excursions we booked (through vendors other than Celebrity) were excellent and pulled off without the slightest hitch. Would I try Celebrity again? Not without the best deal in the history of crusing. Read Less
4 Helpful Votes
Sail Date: December 2018
Selected this cruise because wife was travelling in Asia and it was convenient for he to meet me in Sydney for the cruise. The Ports of call were great. It was the food in the Ocean Cafe Deck 14 which was unacceptable since it was cold. ... Read More
Selected this cruise because wife was travelling in Asia and it was convenient for he to meet me in Sydney for the cruise. The Ports of call were great. It was the food in the Ocean Cafe Deck 14 which was unacceptable since it was cold. How can you have Hot dishes being served cold. We had Aqua Class could have easily eaten Lunch in the Epernay Dining Room but preferred to eat lunch in the Ocean Cafe.Brought it to the attention of Management (Ms. Tonja). They listened to me but did nothing. Tonnes of tasteless bulk quantity food being served cold. Did not matter if it was Chinese, Thai, Indian, Pasta or Pizza,Mexican or American Food."Blu" Dining for Aqua Class Members was a OK nothing to brag about. Couldn't understand how Celebrity is classified as Premium Cruise Line. Embarkation at Sydney was chaotic. Did not see any priority check in was dumped in a regular line by Celebrity staff and took forever to check in. Disembarkation was a exercise in frustration was sent to area A instead of area B to pick up luggage. Was waiting in Area A for an hour to pick up luggage when the luggage was lying in area B.Celebrity staff were not helpful. Inquired 3 times about the luggage. Finally a supervisor informed me that I was in the wrong area and guided us personally to the correct area. No Entertainment just singing and music not worth mentioning except one show " Euphoria" which was good. Precruise: Sydney toured on a Day 1 on our own using Uber to commute back and forth from the Hotel. Day 2 took a special Day Tour of Blue Mountains with cruise to Darling Harbor from oztrails.com.au. which was excellent and would recommend highly. Took 3 NZ tours thru Celebrity Cruises 1) Wellington City Tour 2) Napier City Tour 3) Tauranga: Blue Baths Tea and Rotorua Thermal Outing to use the ship credit and were reasonably priced . The Tauranga Tour is a must see and would not miss. The other tours we took were Dunedin Shore Excursion: Taieri Gorge Railway Tour and City Sightseeing , Bay of Islands Shore Excursion and lastly Akaroa Shore Excursion: Banks Peninsula, Christchurch City Tour and Willowbank Wildlife Reserve. All these were thru Viator (Trip Advisor). All are must see and were excellent. Reasonably priced compared to the outrageous prices quoted by Celebrity Cruises. After Cruise took a city of Auckland tour with Airport Drop off thru Milestone tours. Very reasonably priced compared to Celebrity Cruises.The tour was excellent. Ship was clean and in excellent condition. Nothing extraordinary about the Cabin. Did not see anything to indicate Premium Cruise! Read Less
5 Helpful Votes
Sail Date: November 2018
We went for a 12 day holiday to NZ but after travelling on many other cruise lines we found the food was shocking and staff rude on Solstice. We were advised that this ship was superior to most of the other cruise lines. NOT SO!! I ... Read More
We went for a 12 day holiday to NZ but after travelling on many other cruise lines we found the food was shocking and staff rude on Solstice. We were advised that this ship was superior to most of the other cruise lines. NOT SO!! I thought the ship itself was great with heated pools which was handy as it was so cold and also entertainment was good at night. But this was overshadowed by bad service with next to no seafood and only fruit was watermelon, rockmelon and oranges!!!!!! Only seafood they had was deep fried fish which was mainly batter. No range of cereals which we found ALL OTHER cruise lines supply. When going to the bars we found on the pool deck and in the main dinning on the 14th floor we found it hard to get any service and even though we had a basic drinks package we were encouraged to pay an extra $150.00 for better wine and beer. We were under the impression that the basic would cover this but then had to pay $1.00 extra for every drink?? On board specialty dinning we did not go to as they were too expensive and when speaking to fellow passengers they told us they were not worth the money. Most meals started at $45.00 extra per head. We had 3 days at sea but found activities were very limited as only one band onboard that played from about 4pm to 9pm and then nothing!!! But the onboard shows were good and we went to most of them except the dance ones held by the crew. We didn’t do any port excursions from the boat as we are from NZ and knew the places to go on our own. We went downstairs to the formal dinning twice (which was free) and found one night the food was dreadful but the second time we enjoyed both the service and the food. They rang our cabin and wanted to know why we hadn’t gone back so told them we would give them another go. Embarkation was shocking with arguments going on with other passengers and staff yelling because of time we all had to wait in lines. Over 2 hours for many. This was a cold and rainy day which didn’t help tempers. Disembarkation went smoothly as we got off on our own when we docked at Sydney. We were advised to arrange for a transfer from the ship which would cost us US$30.00 each as in a note to everyone they stated NO taxis would be there. Not true as many, many taxis were there waiting and we got away first and the cost was only A$30.00 for both of us instead of US$60.00. It seemed to me it was important for staff to get passengers to upgrade their drinks and dinner meals. We wont be travelling with them again. Read Less
8 Helpful Votes
Sail Date: November 2018
My husband have done many cruises and couldn't wait to do the Australia/New Zealand cruise with Celebrity, we were booked on the Solstice, Nov. 18,2018. We had done a Hawaiian cruise on the Solstice in Sept. 2018 and at that time we ... Read More
My husband have done many cruises and couldn't wait to do the Australia/New Zealand cruise with Celebrity, we were booked on the Solstice, Nov. 18,2018. We had done a Hawaiian cruise on the Solstice in Sept. 2018 and at that time we thought the ship was looking a little worn. Our veranda chairs were ripped and very dirty, paint chips everywhere, rust...it just wasn't up to expectations, we were actually worried about the upcoming trip in November and worried thinking maybe we should cancel the cruise. We really should have cancelled it. The Solstice ship should be taken off the line and refurbished completely, it's old and worn out, of course that's expected due to the masses on the ship each week, but Celebrity is aware of this and pushes these older ships to the limit thinking it's ok that customers put up with it. First I'm so tired of Celebrity and it's 'nickel and dime' mentality. Yes they are a business, but you also have to consider and entice your customers. They don't anymore. I think so many people cruise now that they just cram us in, stack on the $$ and off they go. At one time it was wonderful walking onto a cruise ship, elegant, beautiful, couldn't wait for the adventure to start. This time we couldn't eat a meal without them trying to sell us specialty restaurants, or someone trying to take our photos when we politely said no. Or hearing over the PA system sales on at stores, and we all know what that means - trying to get rid of same crap we always have on every cruise. We paid extra for Aqua class for the Blu restaurant and use of the Spa area. This trip the Blu restaurant was a total disappointment, the food was below pare, so much so, we actually asked for the menu from the Main Dining Room. Believe me it wasn't just us with complaints in the Blu restaurant, it was actually another couple who put us on to getting the other menu. Why pay extra? Never again! Our Aqua class room was just like any other Veranda room on the ship, no extras really so save your money people. Even in this cabin the chairs on the veranda were torn and very dirty as well as an old chipped table. The deck floor filthy. I spent time trying to wipe everything down which I've never had to do before. The couch was worn and torn, the pillows like something I would have tossed out. Drawers stick etc. Though bed was comfy. Our cabin attendant was a lovely polite fellow but how clean the cabin was, well let me just say that there was a glass water jug which was filled with a light tea. This tea looked very refreshing the first day but we didn't drink it. By the third day it had slim growing in it, literally strands of slim, on the fourth day I took it upon myself to empty it after I saw the first sign of mold in it. I left the container by the sink in the bathroom, thinking it would give him a hint. When we came back it was refilled and very obvious the container had just been swished clean, still cloudy OMG. Don't touch anything in the room until I disinfect with my disinfectant wipes. Now all I could picture is him wearing his rubber gloves washing the toilet, then sink, then counters with the same rag and gloves on. The entertainment, oh my gosh, please give me high school kids they would have been more entertaining. Cruise Director Rich Spacey very nice guy but come on his jokes are old, same exact ones as on the Hawaiian cruise and there certainly wasn't much to do on Sea Days at all. People were just wondering aimlessly. We got to talk to a number of them who felt the same way we did and they had cruised many more times than us. I can remember when cruise ships had little horse races in the Theatres, talent contests that cruisers entered, dancing contests, etc. and you actually won a pretty good prize. Now it's all trivia for the masses, ABBA music (I like ABBA but not on every ship). The entertainment was great when they brought people on board like Pianist Van-An Nguyen and Violinist Yoomia - Wow, but the Solstice Band plays like a high school band and thinks they have to play as loud as they can to drown out the actual artists. Tone it down! The Magician they had was embarrassing, his magic act was the calibre of someone just learning, but his jokes were funny. After the show a man told him he was a great comedian and the guy was offended and curtly said I'm a Magician not a comedian LOL. Trust me he should stick to telling his jokes and drop the magic act. The stores are a joke, same stuff on every cruise, same prices, even when they say 75% off - same prices as first day on ship. Big sale come and get it, what a laugh, people lined up and then when they saw it was the same old stuff and same prices they all started complaining loudly, LOL. I had to use up a room credit and had great difficulty since it's always the same stuff on every cruise. I ended up buying chocolates for others just to use it up. Chocolates that cost $21.99 on the ship and $4.99 in the port LOL. We've been on enough cruises to know they really push the Art Auctions, they are always the same, same pictures, same prices, same guess the price contests etc. The Shore Excursions - well I'll just say this "huge rip offs" the prices are in the hundreds of dollars, please please book private shore excursions, you will see more, in the end pay less and trust me you will be back on the ship on time. They always scare you saying that if you don't book through the ship you may be late getting back and they don't wait. Private tours you tell them we'd like to be back by 4:00 etc., and viola you are. TOURS - Melbourne - Countryside, Birds & Vintage Train - SAVE YOUR MONEY. You do this tour on the Puffing Billy Train, which should be called the Choking Billy Express. We actually had our money refunded on this tour as it started late, not enough seats, then ended at a train stop half way of where we were suppose to go. We were told we get off and wait by the side of the road for our bus, didn't see one bird, nada, zip...only the back of homes along the tracks. Tour guide did very little talking and didn't answer when asked by people why we got off here and when are we going to see birds. Dunedin, New Zealand - Excursion on Taieri Gorge Train - excellent, tour guide attendant on train was excellent, big tip for her! Food for lunch was pretty good for a boxed lunch. Akaroa, Christchurch on your own. Long drive on bus through hills and lakes, it was nice for the first 2 hours, after awhile I took pictures of the entire bus sleeping. My husband and I were taking bets on how long it would take for them to drift off LOL. Once in Christchurch - well there wasn't that much shopping and people were back at the bus meeting area early. What does that say? Wellington - Windy Wellington, it's always windy here. Went to Zealandia, save your money and do it on your own. Take free shuttle from ship to Lambton Quay then walk over to Cable Car, ($9.00 for round trip up and down) it's not far, couple blocks and you pass lovely stores. Ride Cable Car to top, walk around take photos then walk right over to the shuttle stop (which is right there) and take it free to Zealandia - pay fee to get in and off you go, lovely. Let me point out it is not a regular Zoo, you are walking paths along river which is below and see nature and MAY see birds, but there is no guarantee because it is a natural setting. But just walking the paths and listening to the birds is very relaxing. After this you can take shuttle back to top of Cable Car then go to your left and walk through the botanical gardens which is lovely, but all downhill and not good if you have a walking disability as you have steep hills to get back to the top to catch cable car. Pick your tours carefully, as many tours through Viatour, or as I said Private Tours are much cheaper and you get more as you are in smaller groups and not waiting on 50 other people. Last day Authentic Maori Experience with Airport/Hotel Drop off - one huge rip off, they make sure they tell sometimes the men can't be present off fighting etc. I immediately said to my husband here we go, so the women 7 or 8 young women did the "wero", I'm also sure the Maori had no plywood or wire for their huts and the food was definitely not authentic at all. Just a usual Sunday dinner LOL, stuffing, chicken, pork, boiled potatoes, salad, tea, coffee. No way it was cooked in the ground and you definitely don't see it, it comes out of the kitchen and served by 3 ladies - the end. Big disappointment for Big Money. We've actually seen a real Maori ceremony. Cruise line should veto this one big time. Hope this helps at least one person. Remember we each have our own opinions and I've given you mine. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this cruise as we had heard great things about Celebrity X. We have cruised several times Royal Caribbean so expected it to be better as Celebrity is supposed to be their premium brand. Our room attendant kept our rooms cleans ... Read More
We chose this cruise as we had heard great things about Celebrity X. We have cruised several times Royal Caribbean so expected it to be better as Celebrity is supposed to be their premium brand. Our room attendant kept our rooms cleans but could barely speak English so was very hard to communicate with. The main dining room staff were gorgeous, kind and fun and the food on board is definitely a grade above Royal Caribbean. The entertainment was severely lacking and we were very bored most of the time. The evening shows were very hit and miss, the illusionist on the first night, Raymond Crowe, was particularly cringe-worthy. We were told by the Entertainment director at the Rock Show that only half the orchestra had boarded the ship for our cruise. The wait to be served at the bars could be up to 20 minutes which became very frustrating when you just wanted a bottle of water or a can of soft drink. The staff at Bacio cafe were very sour and happy to tell you off if you ordered incorrectly or not as they liked. Overall we felt like we had paid to go on the staffs holiday and everyone we spoke with onboard said similar. Other travellers said they had been told by staff that only half the crew had arrived on time for our cruise. Not sure exactly the correct reason but this cruise was a major letdown and disappointment. We wouldn’t cruise with Celebrity again: Read Less
2 Helpful Votes
Sail Date: August 2018
We spent a lot of money on this cruise. We were not treated very well by the staff. They were rude and condesending. They gave away our dinner reservations that were made months in advance. They didn't have enough food in the buffet. ... Read More
We spent a lot of money on this cruise. We were not treated very well by the staff. They were rude and condesending. They gave away our dinner reservations that were made months in advance. They didn't have enough food in the buffet. Lines for food and drinks on the decks were very long. It's like the didn't plan on the ship being sold out. Marterdi was rude. Waiters were rude. Shows were fun but staff was rude. If I had a choice I would not give them an 18% per day, per person tip. We did have a nice room with deck however while we were in port they decided to scrape the paint from the deck. When we returned from shore there were paint chips all over the deck, the chairs, everywhere. When I complained, their response was we will have in cleaned in Seattle. That's where the cruise ended. I used a travel agent. I complained to them. The ships corporate response. They offered a $50 on board credit for my next trip. Lol. Really. Bad customer service. The ports were fun. The food was good. Other than that I won't waste my money with them. Read Less
2 Helpful Votes
Sail Date: August 2018
I chose this cruise because the medical centre has dialysis machines and my wife has kidney failure. However at the last minute she was unable to travel. Celebrity Cruises insisted that I pay the fare for a single person travelling in the ... Read More
I chose this cruise because the medical centre has dialysis machines and my wife has kidney failure. However at the last minute she was unable to travel. Celebrity Cruises insisted that I pay the fare for a single person travelling in the cabin although the dialysis company did refund some of the cost of dialysis and a small portion of the additional cost that dialysis patients and their partners are forced to pay by Celebrity. The cost is very high as Celebrity charges a premium for dialysis patients and their accompanying partners in adding to the cost of dialysis. In the traumatic circumstances I had hoped that Celebrity would only charge the cost for the cabin but they insisted on the cost for a single person travelling in this cabin class. This is a huge ship with some thousands of people on board. I had a premium cabin which I thought entitled me to priority but it certainly didn't work out like that. The designated restaurant was poor with second rate food. I normally ate in the restaurant of other classes which had a much better selection of dishes and better service. There was nothing particularly attractive or special about the so-called "special" class for which I paid and many of the advertised benefits did not materialise. Most of the passengers seemed intent on sitting at the numerous bars or in the casino or shopping in the many, many overpriced shops onboard. If that is your idea of a holiday then this will suit you. The elevators are constantly packed and it takes forever to get between decks on the ship. There are children everywhere, the pool facilities are overwhelmed with children, and the other facilities are taken up by groups traveling together. I found this cruise a most unpleasant experience, extremely highly priced for what you receive and I certainly would not recommend it to anyone who was interested in the sights of Alaska. The priority seemed to be ship board partying rather than Alaska as a destination. Others on board who made comments to me similarly decided they would not cruise again. I would not choose such a cruise again nor have I found Celebrity Cruises at all responsive to my needs, concerns, or particular situation. Read Less
2 Helpful Votes
Sail Date: July 2018
This was our 3rd cruise to Alaska, but the first on Celebrity.... Never again will we use Celebrity! We cruised on the Solstice going to Alaska We have lots of comments to make. First of all, our travel agent told me that Celebrity ... Read More
This was our 3rd cruise to Alaska, but the first on Celebrity.... Never again will we use Celebrity! We cruised on the Solstice going to Alaska We have lots of comments to make. First of all, our travel agent told me that Celebrity was one of the better cruise lines.... more like the cadillac. We found this to be totall incorrect as soon as we boarded. We wanted a mini suite but they were already booked and we didn't have much choice. We did however get a balcony. WE found that there were few amenities in our room... not even an ice bucket or pen and paper. Later we were told that the imenities were taken away from the lower paying cabins and given to the more luxurious ones. I call this discrimination! We found NO electrical outlets next to the bed which was crucial for medical reasons. Zenon, our room steward was very helpful and supplied us with an extension cord. We also asked him for an ice bucket as well as pen and paper. He was extremely nice. We loved the balcony door that locked in place so we could have the door open in any position. There were no foot stools on the balcony. The TV only worked sporadically and I found myself calling to have it fixed on many occasions. There were very few good movies and way too many world news stations. Very few announcements that we could hear especially when TV wasn't working correctly. Our cabin was close to the bridge making even the elevator a long walk. MUSTER.....Lasted way too long compared to other cruises we have been on. CASINO: Even tho we wanted to, could not use it much for two reasons. The first was we didn't bring much cash expecting to use our room key as the other cruise lines. Refused to pay a service fee to cash in credit card. ALSO, most seating had NO BACKs and people with bad backs can't sit that way very long..... I am one of them. I guess we saved $$ that way. Did appreciate the size of the casino and NO Smoking. ENTERTANMENT: sucked!! Ships performers were not worth watching. Jessie Hamilton was good, but loud. There was no naturalist on TV that pointed out glacier highlights....but then the TV didn't work much of the time. FOOD: Buffet hostess Kartini was the best and aimed to please! Food sucked! Way too many repeats and pasta dishes. Too many cakes for dessert... some stale. A better variety would have been nice with cookies easily come by. Not all wait staff aimed to please. No ready made sandwiches or potato chips. Decided to make my own sandwich but there was no sliced bread in site! So, asked for some but the staff could not find a knife to cut it...... Waited 15 minutes just to have bread cut. No hot chocolate or chocolate milk available. Pickled herring only available in the morning and never later in the day...WHY? Fresh fruit minimal with unripe plums and pineapple mostly available in mixed fruit bowls where people picked thru it. No berries, peaches, etc. Pastry was horrible with not much in the way of donuts. Buffet hours need to change to accomodate those returning from excursions. Too many exclusive restaurants and high prices....... again discrimination! Room service did not give enough varieties or choices. Hamburgers lacked ample lettuce & tomato. AND LAST BUT NOT LEAST..... Sometime toward the end of the cruise we got a note for cruise credit (no amount shown) for birthdays. It was from our kids (names spelled incorrectly. It was very cold and no explanation given......Amount left off and written on plain piece of paper. Thought more info would be shown on our departing statement.....BUT WE were STILL WAITING FOR THAT STATEMENT TO COME long after our return home. Many more problems including the guy washing the outside of the ship and getting the deck furniture all wet. Read Less
12 Helpful Votes
Sail Date: July 2018
My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity. Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class ... Read More
My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity. Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class was a joke. You only had a few lunch options, all of which were terrible. Skip it and go to the Ocean View Cafe. Ship was nice looking. Some nice bars. Specialty restaurants are pretty. Lack of laundry facilities is annoying. Cabin was fine. Decent size and nice balcony. Not much drawer space. Very limited television options. Food was generally adequate in main dining room. The Ocean View Cafe was fine if you stuck to salads, carved meats and sandwiches. Specialty restaurants nowhere near worth the money. Entertainment was mediocre. Interesting activities were minimal. Only 1 lecturer for the entire cruise, who was not particularly interesting. Service and overall ship experience is the reason I would not go on Celebrity again. The MDR staff, cabin steward and a few bartenders were friendly and competent. Most of the staff, however, was neither welcoming nor helpful. Casino staff was not in the least bit friendly. Servers were nonexistent at the pools or in the public areas near the dining room. You generally had to go to a bar to get a drink. The drink policy was absurd. You pay $70 for the premium drink package, but still have to pay for a bottle of water or soda in the room. To get a bottle of water at the gym, you had to go to the spa desk, have your card swiped, give your room number and sign for it. You can't get two bottles of water at a time. It was obvious that there was some kind of crackdown on the staff for giving away too much free water. Constant selling was highly irritating. Every day, they dried to sell us a crab shack lunch at a specialty restaurant. They sold it by saying the $35 you paid them was less than paying off the ship. But if the steak I got at Tuscan Grill for a surcharge is any indication of the quality of the crab, there is no question that you should pay for the higher cost crab off the ship. God help you if you did not prepay for the drink package, as you would get hounded until you relented. Shore excursions were expensive and minimalist. Other cruise excursion I have been on give some interesting information and history during the dead times of the excursions. None of that on these excursions. I would never consider Celebrity again. They seem much more concerned with maximizing revenue from my stay on the ship than providing a welcoming and relaxing experience. Read Less
10 Helpful Votes
Sail Date: June 2018
We have been sailing Celebrity Cruise lines for 15 years. Our most recent trip was on Celebrity Solstice our of Seattle, Washington to Alaska on June 29th, 2018. Overall the we had a wonderful time at all the ports and had beautiful ... Read More
We have been sailing Celebrity Cruise lines for 15 years. Our most recent trip was on Celebrity Solstice our of Seattle, Washington to Alaska on June 29th, 2018. Overall the we had a wonderful time at all the ports and had beautiful weather, which is always a gamble in Alaska. Captain Tasos was is by far the best Captain of any ship/cruise line I have been on. He had an amazing sense of humor and we looked forward to his message at 10am every single day. As I mentioned we have sailed Celebrity a number of times over 15 years and had been our preferred cruise line when we went on adult only cruise (our honeymoon, 10 year anniversary, and most recent 15 year anniversary). We have always been impressed with the food and top notch service, which makes our most recent cruise such a royal disappointment. Through out the cruise we thought the service was fine...which is, well...fine...no one was rude or anything, but no one really seemed like they cared to go the extra mile. Again, that's fine, I don't need special treatment, it just was quite different then the other Celebrity Cruises we had been on in the Caribbean and Mediterranean. We were also put off by the constant upselling on board. We were asked repeatedly about premium drink package as well as a lot of the activities on the ship had additional fees associated with them. The issues above were more annoying, however we did have one major issue that happened and the lack of action/empathy of the staff was beyond upsetting and disappointing. On our last (full) day we were sailing to Victoria B.C. We were not scheduled to get to port until around 6pm, so we had a large portion of that day at sea. We paid extra for Aqua Class and had a nice balcony. We were outside reading and when I came inside I noticed the carpet around bathroom was soaking wet. My husband then took a look and saw it was wet by the door out of cabin as well. We opened the door and asked one of the room attendants for help. He said our actual attendant was on break. Turns out the cabin next to us somehow overflowed their shower and gallons and gallons of water drained into our cabin. The carpet was wet from the door and ran along the bathroom, closet, behind the couch, and the bed all the way to balcony door. My husband and the room attendant we asked for help moved the couch and bed and used towels to help soak up water. The attendant then left and returned with two others to help. They brought in a huge industrial fan which was pointed under the bed to dry carpet and said "Turn it the other way after a little while" (meaning towards bathroom/living area carpet and left. Luckily we had the balcony because the wet carpet and the fan had a bad odor. When it was time to leave for our excursion, we saw our actual room attendant who asked if we would put our luggage out before we left (luggage had to be outside room by 10, and all on board was 11:30pm-it was a very late port of call). I made a joke and said we are all packed, but not sure we can get suitcases out with the huge fan in the cabin. He looked at me with a strange expression and it was clear he didn't know what I was talking about. So I explained what happened and he said "Oh, I didn't know" I know he was on break at the time, and he definitely deserves a break, but I would have thought since one of his rooms had a shower that over flowed into a second of his rooms, some sort of message would have been left for him giving him a heads up when he returned from break. He then was in our room and just kind of shook his head and said "wow, I think I'm going to keep balcony door opened a little while to help air it out". We then went on our excursion. We got back around 10:40pm and the fan was still running, and our balcony door was wide opened. It was very chilly in our room, the carpet was still damp, and the room smelled musty and kind of like dirty sweaty socks. Our room attendant was now off duty for the night so we called guest relations and had to explain the whole story again because there was no note about it. They said they would send someone up to take a look and remove the fan. After 20 minutes when no one showed up we went down to deck 3 to guest relations and had to yet again, explain the entire saga. Their response was you could have just put the fan outside of your room. We told her that the carpet was still wet and the room smelled really bad. After pushing she said she could look to see if they had a different room for us to sleep in for the night. She said to go back to our cabin and she would call when the other room was ready (there was a guest who got off at Victoria and wasn't sailing back to Seattle). So we went up and sat in the smelly wet room for another 20 minutes or so waiting for a phone call. By this time it's close to 11:30pm (also it was our 15 year anniversary-which Celebrity asked when we booked if there was anything we were going to celebrate on the cruise so we told them it would be out 15th-but it was never acknowledged, not even a piece of paper in the room saying happy anniversary-not sure why they ask if they don't actually do anything for their guest are celebrating. Just don't ask if you son't actually care). Anyways, they then came up to the room and removed the fan, and we got a call saying room was ready for us and they would leave door opened since our sea pass cards would not work for the new room. Once we were in there, we realized there was no soap or towels so we had to go back to our room and get that stuff and bring it over to the new room. In the morning, about 6:20am, we were awoken by another room attendant who had no clue we were in there because his record showed the guest got off the ship in Victoria. He was very frustrated as he wanted to get room ready for next cruise. We apologized to him multiple times and went through the whole story again and he just kept saying, "No one was suppose to be in here...I already had the bed made up" We finally just said, please go talk to Guest relations and then got out of that room as fast as we could and went back to our cabin, which still had damp carpet and smelled awful. We never saw our actual attendant again, he also hadn't fully made up our room the night before either. At no point were we offered any sort of compensation (only got to sleep in another room because we kept saying how bad ours smelled). However what's more disappointing is not a single staff member we dealt with during the whole saga once actually said I'm sorry or had any sympathy. Technically the guy who came to get the fan after we went down to guest services did say "sorry about this" as we took the fan out. The utter lack of communication was baffling. It was completely absurd we had to explain what happened over and over. Why couldn't they put some sort of note in our "file" everything else on the ship runs with your sea pass or giving out your cabin number. We definitely gave everyone we spoke with our cabin number multiple times. They definitely gave the impression it's the last day and we are in full prep for the next wave of guests/over caring about current guest. I feel bad for the guest getting on board after us who stay in room 1639. Your carpets will be damp and your room will smell. Hopefully since it's the beginning of your cruise, the staff will be more incline to actually care and maybe you will get the compensation/decent treatment. Celebrity has lost our trust and no longer is our default cruise line. Read Less
4 Helpful Votes
Sail Date: April 2018
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed ... Read More
Thought it would be a good way to visit a variety of destinations, but it wasn't that way. The bed was very uncomfortable, and after several complaints had the deck manager inspect it and agreed to have a one piece overlay placed over the mattress to try to give some comfort. Bed was suppose to be a queen, but was two singles put together. A foam overlay was first placed on top after the initial complaint, then a second. The overlays were of different heights which made it hard to sleep together, The bed remained lumpy and uncomfortable for the cruise, and we slept very uncomfortably for the entire 18 nights.. We both rose every morning with back pain. Night time entertainment was good, although the evening shows only lasted about 45 minutes. There was very little of interest to do of a daytime. Enjoyed the daytime lectures but again only lasted about 45 minutes.Spent a lot of time just sitting looking at an ocean. A very boring cruise. The food was great, but became monotonous in the grand dining room because the menu was never varied much. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this Cruise as other family members were going and we had had such a magical cruise in October 2017 in relocation from Hawaii to Sydney, we thought we couldn't go wrong. Well it has been such a disappointment. Cabin (along ... Read More
We chose this Cruise as other family members were going and we had had such a magical cruise in October 2017 in relocation from Hawaii to Sydney, we thought we couldn't go wrong. Well it has been such a disappointment. Cabin (along with a lot of other areas) need a big revamp. Staff are overworked, allocated too many tables in main dinning room that service is random at times, guest relations desk - have already let Celebrity know of issues, seapass cards not allowing us into cabin probably 9 days out of 12. Shows were awesome, however have been told that these shows have been the same for a couple of years now, unsure as to reliability of sources and if exaggerated or not. Not into shopping onboard, however, hubby did purchase alcohol to take home and not a huge range but managed to obtain couple of bottles. Don't buy jewellery or clothing on board as no need. Read Less
2 Helpful Votes
Sail Date: March 2018
Thought this was a quality cruise but it wasn't. entertainment in theatre too loud and quite boring. Food average.Excursions way too expensive. spa staff really pushy. Boarding was a crush and quite badly managed, concierge class ... Read More
Thought this was a quality cruise but it wasn't. entertainment in theatre too loud and quite boring. Food average.Excursions way too expensive. spa staff really pushy. Boarding was a crush and quite badly managed, concierge class was supposed to be better boarding experience but was no different to anyone else. Bars were congested and often a thorofare which meant nowhere to stand when no seat available which was most of the time. Was largely ignored by bar staff and wondered if it was because we had a drinks package and bar staff paid more attention to those that didn't. My travelling companion had to see the ships dr who understated and under prescribed to her condition which meant she was very ill for longer than necessary. She attended a dr immediately on disembarking and got a proper diagnosis and an effective prescription. Unfortunately the delay in the proper treatment meant the rest of her cruise was ruined. Read Less
11 Helpful Votes
Sail Date: March 2018
We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many ... Read More
We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many levels and we will probably never cruise with this company again. 1. Too many sea days. 3 sea days from Perth to Adelaide, then only 9 hours in port. Another 2 sea days to Melbourne and only 7 hours in port. Melbourne deserves at least 2 days in port - so much to see and enjoy in and around the city. After Melbourne we were supposed to have 2 more sea days then one full day cruising through and around Milford Sound, Doubtful Sound and Dusky Bay. However the ship had to return to Melbourne (after we were already 6 hours out) as there was a sick passenger who could not be medivacced by helicopter. Total loss - 12 hours, therefore decision made to cancel the visits to the Sounds. Sorry, but this story about the sick passenger started to sound more and more like a fairy story as the day, and the constant video loop by the Captain and the cruise director, wore on. Milford Sound is a NZ ICON. To cancel this was very poor. So another boring day at sea. 2. Very badly organised tender departures and a DEARTH of information beforehand. Too bad if you had a train to catch at 10am...you could not leave on the tender until all the ship's tours passengers had departed. We managed to sneak onto the tender and did manage to catch our train. Others were not so lucky. No-one was told beforehand that the tender would take almost half an hour to reach the dock so people were missing their tours all over the place. How dare the "Guest Relations" staff treat their "guests" so rudely. Trying to get a straight answer from them on any question relating to being able to leave the boat to take a privately organised excursion was impossible. Obfuscation, confusion, wrong information and straight out lies seem to have been their forte. The boat did not offer a tour of the sort which we wished to take in one port so we organised our own special interest tour. But we were told we would have to wait until all the boat tour passengers had left before we could use the gangway. Well...poop to that said we, and off we went down the gangway when it suited us. 3. Overly loud music from Take 5 on deck 3 at 7.45 Couldn't hear oneself think, let alone converse with others. Ray Brown Jr was more pleasant. The Take 5 singer had already overstretched her voice trying an overly loud and screechy version of RESPECT, and no-one was enjoying her singing any more. The demographic on this tour was 60+ - we like to converse over a drink and hear each other. 4. Flavourless, insipid food How many chefs are on board this vessel??? And not one of them could produce an interesting, authentic, spicy Asian dish. Bland, boring, insipid, with plenty of pseudo French and Italian food also. The Tuscan Grill, for which we paid US$45pp extra, was horrible. Not a genuine Italian dish on the menu. Dry chicken schnitzel smothered in melted rubbery tasteless cheese is not an Italian dish. We were rushed through our meal and did not enjoy it at all because of this also. ALL the cheese at every meal was the same - tasteless, unidentifiable, and rubbery. Occasionally a brie or camembert, and a blue cheese appeared but these were a very rare occurrence. 5. Tired and dated cabin decor. Bed with sunken patches, small, uncomfortable pillows. KMart quality toiletries - adequate but not special. KMart quality chocs on pillows - not nice. The choice of ports in New Zealand was quite good, but the activities onshore were fairly limited in these small towns. The cancellation of the Sounds also affected all of the Wilderness tours, as they all had to be cancelled. The room stewards were always delightful, as were many of the bar and waitstaff. The waitstaff attending our table in the Epernay Dining Room were very good also. Fortunately we had the company of friends to enjoy our days with. We will probably revisit New Zealand later this year and hopefully see the Sounds and the Wilderness areas which we missed on this cruise. Ultimately, for us, this cruise was very unsatisfying. Read Less
7 Helpful Votes
Sail Date: January 2018
2nd Jan 2018 Sailed out of Sydney Australia We chose this cruise because it sailed up the east coast of Australia and as Aussies we wanted to check out our own country having seen more of America than our own back yard. Cabin, ... Read More
2nd Jan 2018 Sailed out of Sydney Australia We chose this cruise because it sailed up the east coast of Australia and as Aussies we wanted to check out our own country having seen more of America than our own back yard. Cabin, dining, food gets a excellent tick Beverage, photos, shore excursions gets a rip off extremely high prices thumbs down To play the pokies you had to get a cash advance from the casino desk (unless you had cabin credit) and they charge 5% on top of the amount required just so you can put the US money back into the machines. What a joke. another cruises you simply insert your sea card, rack up money on your account whilst playing in the casino it it gets added to your account at the end of the cruise. 1 bingo session in the whole cruise that cost a fortune. $59 for the top pack to give the most chances that would normally be worth $30 on P&O or Princess. And because we were on a American ship although we were in Aussie water for the most part everything was in US dollars so add 25% to everything. Shows were decent but not excellent Musicians around the ship were excellent but unless you like drinking or "Self help" seminars there wasn't much else to do in my opinion. Can of coke $4-50 Half glass of "premium" orange juice $4-50 1 x photograph print $25-00 20 x photo package $300 Endless digital pics $300 Cocktails starting at $9 for thin tall glasses. Premium drink package $77/nigh per person Classic package (everything except for top shelf spirits and bourbons $67/night. Flip do your sums. That's a lot of money especially when turned into Aussie dollars. 12 night cruise x 2 people x classic package x $67 = $1608US ($2020AUD). Geez that's a lot of grog to drink to break even Up to 1/3 more expensive for shore excursions (we saved over $750 AUD booking our tours before the cruise or when we got into port) Be careful people, check what currency is being used, drink prices and shore excursions, photo and other packages before booking. Read Less
7 Helpful Votes
Sail Date: January 2018
Very excited on our 11th Celebrity Cruise to see the Great Barrier Reef 12 day Sydney to Sydney cruise. The good: Great Australian tropical weather while the Northeast US is locked in cold Celebrity Internet is still one of the ... Read More
Very excited on our 11th Celebrity Cruise to see the Great Barrier Reef 12 day Sydney to Sydney cruise. The good: Great Australian tropical weather while the Northeast US is locked in cold Celebrity Internet is still one of the fastest and most reliable The bad--(not up to the standards of the other 10 cruises on Celebrity) 1. While the ship schedule says it overnights in Cairns--the actual time on shore is limited to 10:30 a.m. to about 8:00 p.m. on the first day--then tender service STOPS. Tender service does not resume until 8:00 a.m. the next morning and ends at 6:00 p.m. I believe the overnight publicized by Celebrity is extremely misleading and very disappointing. And even when informed of no overnight tender service--the times listed were completely inaccurate. 2. Tender service at three GBR stops, Airlie Beach, Cairns, and Port Douglas, relies on local large and rather unmaneuverable tenders. Loading 350 guests can take up to 45 minutes, unloading another 45 minutes and a 40 minute travel time. Some guests were on tenders for more than two hours. Keep this in mind for your GBR experience. 3. Solstice customer service--I believe all good service starts at the top and on this cruise the hotel director, Sue, her guest relations manager and her Captains Club host don't understand communicating accurate information to the guests. I could write a long explanation of the failed service, but suffice it to say, the condescending attitude of the guest relations manager was probably the best example. It's one thing to be condescending when everything is accurate--it's stupid to be condescending when your not performing you basic duty of correct information to the guests. The daily planner should be shredded--breakfast at 6:30 a.m. (not really--most food is not ready until 7:00 a.m.). Tender hours of operation and the process of obtaining tenders, while corporate correct in syntax did not reflect the reality of the situation. The shore excursion desk knows little to nothing about their planned excursions. On our 25th cruise with many more planned--this one will be memorable for a ship's executive management that doesn't meet Celebrity standards or provide basic service to the ship's guests. Read Less
2 Helpful Votes
Sail Date: November 2017
The cruise before ours had a gastro issue so the ship cleaned thoroughly before we boarded. First issue was I called Celebrity more than a month before the cruise date to request that we disembark in Melbourne as we live there, I was given ... Read More
The cruise before ours had a gastro issue so the ship cleaned thoroughly before we boarded. First issue was I called Celebrity more than a month before the cruise date to request that we disembark in Melbourne as we live there, I was given a form to complete and an email address to send it which I did, I received no response at all, about a week before I resent the email stating that I had did not receive a response to my first email, I received an auto response quoted they would contact me, still waiting for it. Due to the cleaning of the ship we could not board at the original time but had to check in at the convention centre and wait there until we were instructed, we were given different times of boarding, there was no communication from the ship to the hundreds of people waiting, no food or water was given to us, we were given a $25 credit on our account. Once we were on board we were instructed that our cabins were not available yet. They did the emergency drill when about half the people were not on board. When we were allowed to our cabin our luggage was not in our room, we were told that it was straight to our cabin when we dropped it off around 1pm. When I booked the cruise I requested an early dinner as we do not like eating late, this was not on our booking. Over the first week we had 4 phones call from them and several visits by us to the guest relations counter as we were given different times each time about disembarking in Melbourne. Due to the issue on the last cruise we were not allowed to serve ourselves in the buffet area for the first 3 days. Every time we entered another area we were confronted with a person with a sanitiser as I have dermatitis and the chemicals in their sanitiser set it off so I told them I was allergic to it so I was not allowed in any of the shops, I realise that they to be careful but being denied entry into a shop I think was over the top. A lot of the meals in the main dining room were barely warm. Speaking to one lady she was served raw meatballs in one of the restaurants that you have pay for, 3 times she sent them back. The entertainment was lacking something, they were excellent singers but lacked something and a violinist really!! No comedian and no Las Vegas shows. We spoke to many people on the ship who had cruised with Celebrity before all previous cruises were great but this cruise would be their last. We had cruised with Royal Caribbean and Carnival both were excellent. WiFi is so expensive $25 for 1 hour and it is an hour straight you can not divide it up so you use a little each time, it also drops out all the time. We did not use any of the excursions as they were expensive and we would rather do our own thing. Read Less
2 Helpful Votes
Sail Date: October 2017
I was on my honey moon and beyond excited because I had never been to Australia or New Zeland ...... We bought Aqua Class and the first day everything went smoothly... however, we woke up the second day and realized in horror that we ... Read More
I was on my honey moon and beyond excited because I had never been to Australia or New Zeland ...... We bought Aqua Class and the first day everything went smoothly... however, we woke up the second day and realized in horror that we couldnt get any food ourselves !!!! ALL the buffet and drinking fountains were sealed with plastric which meant long, long , long lines for everything !!! I was beyond frustrated and annoyed because , although they were trying their best, the employees couldn´t serve the guests fast enough and also, I couldn´t enjoy a quick bite anywhere. I detest people serving me my food. I really , really enjoy making my plate look pretty and overall, choosing the amount of food I put into my plate. Well, it did not happen. What bothered me the most is that they totally lied to us. At first, they said this policy would only last a few days but it went on the 11 days we were on the ship. This noro virus thing also mean that you could not take food outside the dinning areas !!! I felt like I was back in boarding school I would have expected complimentary something... a discount ! Or a voucher for future sailings but all we got was a stern warning from the captain to keep washing our hands also , every 10 steps there was an employee basically bathing you in alcohol .... Not fair !! Not fair at all !!! In my opinion, they should have requested the passengers that got sick and spread the virus, to leave the ship Adding insult to injury , they decided to close the indoor pool !!!! Although the weather outside was freezing... they thought it would be a good idea to empty the pool !!!! In addition, they took ALL the books from the library , so there you go, another source of entretainment gone !!!! To top it off, we booked dinner at the Murano ( $50 pp + tax) and the food was beyond bad .... seriously !!! much, much worse than at the buffet I mean, I can understand that they can´t control the virus, but they can and they should control the quality of the food and the quality of the service You could tell all the employees were tired from having to clean so much and it showed !!! Most were very short tempered and curt Not my fault that they were not clean or careful Never again with celebrity Read Less
Celebrity Solstice Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.1
Entertainment 4.5 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 5.0 3.8
Service 5.0 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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