Sail Date: April 2019
It had the itinerary we were looking for. This would be our 8th cruise with NCL. It was transatlantic and we find the six days at sea very relaxing. Unfortunately on the second day out a virus out break hit and many of the facilitys were ... Read More
It had the itinerary we were looking for. This would be our 8th cruise with NCL. It was transatlantic and we find the six days at sea very relaxing. Unfortunately on the second day out a virus out break hit and many of the facilitys were closed or restricted. It was kind of a disaster. My wife and I didn't get sick and that was a good thing. Now the two excursions we were looking forward to Dublin Ireland and London England turned out to be a disaster too. In Dublin you tender from the port of Dun Laoghaire, if you see that don't book. Tendering process was terrible. We lost so much time in the process we didn't get what I paid for. In London we were at the port of Tilbury . Same thing terrible process to get off the ship. Wound up with maybe 3hrs. in London but was dropped off far from the main tourist areas. Didn't get what I paid for there. It was a mess ship times changed from what was listed. Now to be fair the excursions at Cork, Ireland Le Havre, France and Bruges,Belgium were great. The dining rooms and specialty restaurants were fine. The cabin was ok and the crew we came across were friendly and helpful and restaurant service was great. For my part this is the second NCL cruise in row were I have left a little disappointed. Maybe river cruising would be better. Read Less
1 Helpful Vote
Sail Date: April 2019
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it ... Read More
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it every time. The ship is in great repair and the staff is always friendly. The food on every cruise we have made on the Pearl is always above par to say the least. Embarkation out of New York was a breeze and getting off the ship in Amsterdam was just as easy. No issues or time wasted on either end of the 2 week trip. Our stateroom was amazing and had its own private hot tub on the balcony along with a tub and seperate shower in the stateroom. The haven area was great, as it was on all our other trips on the Pearl. In two weeks we ate in every resturant at least once and some twice and they were all above other cruise lines dining experiences. The entertainment was equal to or above what we have had on other ships. The Ports were all really exciting and we had an excursion picked for every port so there was no disappointment there either. All our excursions were booked thru NCL and they were worth the money. Our only regret was we had to come back to the real world of work at the end of our cruise. We have come to feel like we know this ship better than most other ships we have been on and we have never been disappointed with anything on the Pearl. Service, food, entertainment, staterooms and public areas are always the best that can be expected of a cruise ship. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise so that my veteran husband could visit Normandy and the American Cemetary. Flew into NYC day before cruise. Embarkation was exhausting. Long lines. Ditto didembarkation. We loved our balcony cabin! Comfy bed and fresh ... Read More
We chose this cruise so that my veteran husband could visit Normandy and the American Cemetary. Flew into NYC day before cruise. Embarkation was exhausting. Long lines. Ditto didembarkation. We loved our balcony cabin! Comfy bed and fresh bedding everyday. Kudos to Yu!!! Def didnt pack the right clothes! We needed warmer things incl jackets and sweaters. Even gloves! Cold and rainy and stormy across Atlantic and in most all ports except Cobh.Dining was ok. Love the Freestyle idea. Buffet was too crowded. By the time we found seating food was cold. Ate breakfast at OSheehans every day. Thank you to Steven- a customer service oriented server! Shows were soso. We enjoyed the shows on ship tv. Liars Club etc. The Pearl needs to work on excursion organization and esp tendering. We missed Dublin because of the tender ops. We had a fun time and will go again! Maybe on another NCL ship! Read Less
1 Helpful Vote
Sail Date: April 2019
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in ... Read More
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in their cabin by taking away their key cards because the virus highly contagious. They left uneaten food that these contaminated people half ate in the hallway. In the summer palace restuarant I found a dead fly in my salad and at monderno restaurant the server had chicken on a skewer and it slid off bounced on the table and hit the floor.He then kicked it under the table.i paid $500.00 for two thermal spa passes for 13 days.they closed the pool for 5 and said if they prorate the cost they would charge me more.so be happy with it. Then to top it off ,Norwegian air lost my bags for two days. Read Less
2 Helpful Votes
Sail Date: April 2019
A bit of background. We have sailed (cruised) with at least 8 different lines over the past 24 years, have taken short 3 day and two trans-Atlantic trips, and stayed in insides to suites. I only offer this because I didn't believe ... Read More
A bit of background. We have sailed (cruised) with at least 8 different lines over the past 24 years, have taken short 3 day and two trans-Atlantic trips, and stayed in insides to suites. I only offer this because I didn't believe this trans-Atlantic cruise could turn out so poorly. Pros were entertainment, cruise director and his activities, ship layout, venues for eating and/or drinking were numerous, food was usually very good, and the ports of call looked great on paper. How could this cruise be so bad? Embarkation was normal, especially from the NYC port, the usual lines that slowly move forward. For many decks the cabins were not ready when we boarded around 2pm, ours was supposed to be. We take our luggage on board as it was lost on one rock and roll cruise with Royal (but eventually turned up … it's only when that happens when you learn what the on board shops don't sell). Our key cards did not work so I went to have them fixed. When I returned I found my wife in the cabin. Turns out the steward locked himself in, who knows why as he didn't leave with anything or come back, which prevented our cards/keys from working. A plus I forgot, which I really appreciated, the shower was much larger than usual. The food was very good, but, could you get it? The main dining rooms were hit and miss for service. Either excellent, the usual on other ships, or you sat for 15 minutes until they brought you silverware or a water glass. The fine dining, I paid for 6 of those, was very good as well with excellent service. Only issue was each of us got sick after eating at Terrayaki and the Brazilian place. My wife and the woman she sat next to from the Japanese venue and me from the Brazilian venue. Cons so far, readiness of the ship for embarkation, service in the dining venues, and cleanliness of either the staff or the venues. You see the AGE, as they called it, aka the Novo Virus, was prevalent after the second or third day of the cruise. Constant reminders over the PA system to washy washy, use the hand sanitizers, etc.. Things deteriorated from here. Eventually you could not serve yourself at any dining venue (including the buffets), you pointed and the staff put food on your plate. Eventually all of the public rest room doors were blocked open to discourage use I guess. Eventually much of the spa area and the gym were closed, and no mention of reimbursement for those of us who paid extra for use of the spa facilities. The staff was typically unfriendly, if you mentioned that you were sick (like we did) the doc and an assistant would show up, give you a shot of who knows what, provide pills, and quarantine you to your cabin for 48 hours. Good timing for us as the first day of quarantine was the first day we reached land. We did miss the screw up with the tenders that took almost 5 hours to get people ashore in Dublin, many never made it as it would have taken too long to get back on board. My personal opinion is this ship was infected badly from the previous port prior to reaching NYC and NCL was well aware. They had to save a fortune on food and drink as you could not even get yourself a cup of coffee, EVERYTHING was dolled out by the staff as you waited in line. NO one seemed to care. No offers of compensation, oh wait !, they did offer some guests a free short glass of prosecco as they had to wait for their meal service on the last night … what about the breakfasts, lunches, and all the other dinners ?? 2018 we crossed the Atlantic on Viking, 2019 we crossed the Atlantic on NCL Pearl, NO COMPARISON, and I even bought the drink package, the spa package, and the dining package to attempt to make it similar with NCL. Second cruise with NCL, may be my last. Read Less
1 Helpful Vote
Sail Date: April 2019
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly ... Read More
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly trained. This was certainly not the type of service we have come to expect after 51 cruises! The weather was bad (not ncl's fault) so all outside venues were closed, including the outside buffets and seating. Ncl did nothing to compensate for this. Seating was very limited in buffet because of this. Ncl also did not add any inside activities or entertainment considering the weather. They were not flexible in any way. Theyn did not even bother to change the daily schedule to reflect the closings etc. There was a severe outbreak of the norovirus, so ncl removed all condiments from tables, kept bathroom doors open, cleaned constantly, did not allow cruisers to get their own food or drinks in buffet, etc. But did leave casino open where people were touching slot machines. I guess the money factor was more important than health in that regard. Read Less
1 Helpful Vote
Sail Date: April 2019
Have cruised with NLC in the past. Never again- Ship was shabby Food average Entertainment was not good Service was lacking But most of all the virus going through the shop was gross- Dirty dishes in hall that sick people ... Read More
Have cruised with NLC in the past. Never again- Ship was shabby Food average Entertainment was not good Service was lacking But most of all the virus going through the shop was gross- Dirty dishes in hall that sick people put outside their rooms- Never getting a straight answer of what was going on- Couldn't wait to leave (Did not stay for the whole cruise) Both my Husband and Myself got sick. What a awful waste of money But the best part no one cared. Embarkation to Dublin was dangerous and not planned out at all This was nerve racking not a bit of pleasure on this cruise No one is looking for something for free but something should of been done this was a crime People work to hard for their money to be treated like this. This was supposed to be a trip of a life time What a joke. Read Less
3 Helpful Votes
Sail Date: April 2019
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went ... Read More
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went down hill fast. We were notified on the 2nd day that a virus was discovered on board. By the 4th day everything in the Buffet was covered with plastic and we had to be served our food by employees who didn't know what they were doing. By the time we got to our table our food was cold. It was really depressing, so we started to eat in the main dining rooms. Here the food was slightly better and usually warm but the service again was terrible. I might add that the food was bland everywhere and the desserts all had some kind of gelatin in them. Even the cheesecake!! The precautions the staff were taking to contain the virus was ridiculous. We had to have our hands sprayed upon entering any dining room and we were given paper menus. However, I seldom saw the staff disinfect their own hands and cleaning the tables in the Buffet was a joke. I did not see anyone in the public areas with disinfection. There were 2 nights where they supposedly disinfected the halls and some public areas but a lot of germs could be around between cleanings. They were constantly making announcements about washing our hands and staying in our rooms if we were ill. But they gave no information as to the viirus' containment. They cancelled the Behind the Scenes Tour and a few other events with flimsy excuses when we all knew it was because of the virus. Just be upfront about it! On top of all of that, we had very choppy seas for about 3 to 4 days. Obviously that was not the cruise line's fault but it just added another layer of discomfort. The excursions were very expensive and disappointing. We went to Cork and arrived in Kinsdale to find there was a big rugby game going on and as it was Sunday most of the shops were closed! The London excursion was a joke. We went through some neighborhood that had warehouses converted to apartments. I can see that at home! Then we stopped at the Tower of London and waited 20 min. while our guide got the tickets. Once we got in, we should have been allowed to wander around and meet up at a certain point. Instead we ALL had to wait at least 30 min while everyone used the rest rooms and then we saw the crown jewels and barely had enough time to get back to the bus. We never saw the cells or armour. We only had an hour for lunch which left no time to shop. The bus driver didn't even slow down so we could get some pictures. I have never been on Norwegian before and after this I never will be on it again. Read Less
4 Helpful Votes
Sail Date: April 2019
FIrst it’s interesting not to see a lot more comments since there were Cruise Critic Members on board. Unless you had Specialty dining the food was fair to poor. A comment by a staff member in one specialty restaurant even said, ... Read More
FIrst it’s interesting not to see a lot more comments since there were Cruise Critic Members on board. Unless you had Specialty dining the food was fair to poor. A comment by a staff member in one specialty restaurant even said, “yes, we should teach them how to cook”! Even one of the specialty restaurants was so bad that our friends cancelled a dinner. The restaurant service was poor, very inconsistent. Bar service was always good, consistent. My opinion they saved the day. The virus reeked havoc everywhere. Closing facilities like the gym, library and game room leaving passengers with limited places to hang out. The weather was not good so there was no escape outside. Excursions were the biggest disappointment with staffing not communicating causing our excursions to be late our cut short. Dublin was a disaster, I hope they fix it or drop it. London was terrible due to late start, Little communication, tour company not communicating while being transferred on their bus. France equally had issues getting us out at our scheduled time. Finally in Belgium they got it going, though I suspect some passengers missed their excursions because they assumed it’d be another delayed day. Our Brugge On Your Own tour was great, that tour company gets an A+. All and all I won’t be rushing to book myself on NCL anytime soon. Read Less
5 Helpful Votes
Sail Date: April 2019
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was ... Read More
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was unnerving when the captain came on and said he didn't anticipate the weather. We were rocking bad ... 12 to 15 ft waves. I thought they could avoid those issues. Then the noro virus hit. We heard over half the passengers were quarantined ... and 200 crew. The captain came on and said anyone trying to leave their cabin would be removed from the ship!!!! Many of the staff were saying they had never seen it this bad. The food was less than appetizing and we spoke with one family who got food poisoning. The food was consistently repeated (tasteless and some seemed rotten). There was nothing high end other than the specialty restaurants. The entertainment tried, but it appears they just couldn't afford or didn't attempt to gather decent entertainment. There was nothing much to do all day with 6 days at sea. I was expecting activities all day. We ended up watching the same 4 movies the entire trip. They just kept repeating themselves. Even airlines have a better choice of movies. My friend (who was not sick) ... went to medical to purchase some Imodium (accidentally forgot it) and they charged her $219 for 10 pills. He never examined her, just sold her the pills. It appeared the crew was instructed not to discuss anything with passengers after a few days, and they began to get irritable (probably double and triple shifts). Dublin (beautiful city) was a horror trying to get off the ship. Six shuttles for over 1000 people. Nightmare!!! I would not recommend this cruise line. Read Less
Norwegian Pearl Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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