2 Helpful Votes
Sail Date: January 2019
Because I have been on this ship 20 times..We are higher level" Diamond Plus" members of their incentive program..Now the truths.. The ship is fun and the good parts can;t be beat...Here goes: 1. Hundreds became sick on the ... Read More
Because I have been on this ship 20 times..We are higher level" Diamond Plus" members of their incentive program..Now the truths.. The ship is fun and the good parts can;t be beat...Here goes: 1. Hundreds became sick on the Oasis, the cruise was shortened...Royal Caribbean refuses to put simple paper toilet seat liners in the public restrooms to save money..This is disgusting as men are forced to sit on toilet seats that have been peed on... 2. Pool deck toilets for men expose men peeing, about 5 at a time to anyone walking by..Women,children, all people. The door opens and there are 5 urinals in full sight, not screened...This is an insult and fully wrong No small kid should be exposed to this.. 3.Royal Caribbean lies to thousands at a time and exposed passengers to potential health risk's by advertising in the daily Compass news letter, ''Frozen Yogurt: is served in the machines poolside..No way..It is a fake FROZEN DESSERT MIX...It was pointed out, changed in print for the remainder of the week, then advertised as yogurt the next week... 4.Food in the Windjammer Buffet has been highly downgraded, is starchy and greasy... 5.Room service, a staple of cruise enjoyment is now charged for and it is an expensive charge. This was very disappointing for passengers.. 6.The production show "Cats" is unwatchable for 1 1/2 hours..It is just people in cat outfits, snarling at one and another. 7. The casino machines are set to make it highly improbable for anyone to win.Much different than Las Vegas 8.The gym has old, dirty, broken machines, some unsafe..There are no attendants, and it is a disgrace...If you are a gym type person, you will be mad..It is a rip off... 9.The $45.00 per week soda machines are always broken, another rip off.. 10. Poolside bands are twice as loud as enjoyable... Read Less
4 Helpful Votes
Sail Date: January 2019
We along with 4 of our friends decided to try the Oasis of the Seas. We just happened to pick the week at the Nora Virus. Our trip was completely changed and not for the better because of the Nora Virus. There are so many things to list ... Read More
We along with 4 of our friends decided to try the Oasis of the Seas. We just happened to pick the week at the Nora Virus. Our trip was completely changed and not for the better because of the Nora Virus. There are so many things to list that I won't remember them all but let me say that the staff was so tired from all of their hard work cleaning the ship that they were either non-existent in helping you or could not muster up a smile or be friendly. We could touch nothing. Food lines were extremely long, no salt/pepper, creamer, butter, sugar left on the tables and everything had to be put on your plate after you asked for it. You could not get your own food, plates, napkins, utensils, drinks. Only 2 bartenders asked me on a 7 day cruise did I want a drink while laying out. The walls an handrails were sopping wet all week due to them cleaning them over and over. The smell of the cleaning product int the hallways was awful. Not much change in the menu from night to night. No shampoo in my room in the dispenser the first morning (didn't figure out until all ready in the shower). Called guest services... 20 minute wait. Ordered room service 2 mornings, both mornings, coffee was left off by mistake. The direct line on the phone to room service did not work the whole time. Mold in the bathroom shower. Towels were taken off the floor and put back on the rack folded. Towels were ripped. Cleaning products residue was left all over our bathroom mirrors, tv and walls. Told taxi in St. Thomas and St. Maarten were less than what they actually were. Shows and events were cancelled without telling us as the Compass was misprinted. There is no doubt in my mind that the staff was overworked and tired. I was tired for them but we paid a lot of money for this trip and it was VERY disappointing. I will say our room steward was very helpful answering questions as well as our dining waiters. We finally met a bartender on night 5 that was friendly and helpful. Other than that, it was a complete let down. The ship is gorgeous but way too many people trying to go to many activities. If you didn't get to a lounge at least 45 minutes ahead of the activity, you did not get a seat. It was like this every night from trivia to karaoke to dancing. I could go on and on but you get the idea. Read Less
4 Helpful Votes
Sail Date: January 2019
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both ... Read More
I don't usually write reviews, but I feel I have the duty to do so as a public service announcement before you spend your hard earned money and coveted vacation time. We are a family of four with teenaged children. We are both healthcare professionals and have extensively travelled all over the world. This was our 7th cruise, third with RCCL. Here is the review of the ill-fated Jan 6th cruise: First impression of the ship: It was dirty. This being our 7th cruise- first thing my children noticed was that nobody asked us to sanitize our hands entering the ship. A few steps in the ship, the glass counter on the watch display case in the center of the ship had so many fingerprints on- it looked like it hadn't been cleaned for days. I cannot remember seeing a display case with so many fingerprints anytime and anywhere in my life. In the room, the carpet was dirty and under the bed was a thick layer of dust. The bedding had an odour that wasn’t from a detergent. We both felt it smelt like a man who slept in the bed before. The sheets were obviously fresh, so we think it could have been coming from the duvet. Dining: Windjammer: Again the first few days, sanitary conditions lacking. Typical cruise ship cafeteria style with limited opening hours. Only went there for breakfasts and 2 lunches. Windjammer supposedly closes at 11 for breakfast. At 10:48, the supervisor comes around and barks aggressively “interrupt, interrupt, interrupt” over my head- as the guy on the other side of the counter was handing over a slice of toast to me. The guys then dutifully and frantically start putting away the trays and literally pulling the food right from under your hand. Similarly, they start closing the sliding doors to the cafeteria as though a vault is closing. Dining hall: the food served in the main dining hall in the evening is at best mediocre. Essentially the same menu is served every night with the exception of the lobster night. I think this is done to encourage people to try the specialty restaurants, as they get sick of getting the same awful food night after night. Unfortunately, RCCL doesn’t realize people will stop coming to your cruises after you push the boundaries of mediocre too far. Dear RCCL: If we paid thousands of dollars on the flight, hotels, transfers, and cruise ship, we can afford a slice of bread to feed ourselves. We are not a charity case where you think you can pull away a slice of bread at 10:48! And your cafeteria operation is not space shuttle take off- where you must “interrupt” with such panic due to a malfunction! Furthermore, your crappy cafeteria food is not a precious vault where you have to close it with such vengeance to passengers who paid pretty penny for this vacation! It is offensive. Labadee, the first and only port the ship stopped at: The private RCCL beach property---We rented a pricy cabana at the far end of the property, which was nice. The food is served in an open pergola- some chicken was BBQ’d on site, and some food was brought in from the ship. The major problem with this port, however, was the flies. There were literally thousands of flies on the food as it was being served. There is an open washroom area next to the food pergola and the flies are in both places. In all our extensive travels all over the world, I do not recall ever seeing this many flies on food being served ever! Unfortunately there is no other area to eat on this private property and so you either eat the food with flies or starve your children all day or you leave your pricy cabana and return to the ship. Dear RCCL: Do you know that flies are a major vector of infection spread? And do you know having flies that circulate between the toilets and the eating area next to it can spread gastrointestinal bugs and more? If you do, why do you keep serving the only food available under these conditions? If you can’t run a food-safe operation in Labadee, why don’t you allow people to take pre-packaged food off the ship instead? Or serve people brown-bagged lunch from the ship? The Norovirus outbreak: Needless to say, and not to our surprise, the next day after Labadee, we find a young child vomiting in the staircase as we were going up for breakfast. Suddenly, the staff was insisting on hand sanitizers. The communication was limited. The information given to us was not factual. The number of guests on board on the first letter sent to our stateroom was quoted as 9000 (it said 2% of 9000 people on board are sick)- However, it is my understanding the ship cannot have 9000 passengers even at full capacity. We were told on embarkation the cruise was not full and there were around 5400 on board. Their last announcement said 480 passengers were sick- but on the last day, judging from the sheer number of yellow stickers on quarantined rooms, I hardly doubt the reported number of 480 passengers was correct! The absolute worse: The ship crew was sent into absolute frenzy with RCCL version of “cleaning” which was beyond ridicules and, as a health care professional, I know it is ineffective. An army of workers with a bucket of dirty water and some kind of cleaning solution was sent around the ship to “clean” every surface. However, this crew obviously had no training on cleaning essentials. Watching the dirty water in the buckets being indiscriminately smudged on the rails, garbage cans, tables, mirror in the elevator, walls was truly repulsive. Water was dripping from the rails everywhere. One guy was assigned to our hallway to wipe all our stateroom handles- so he walked on the hallway with his rag and bucket every five minutes just pouring the dirty water and his dirty rag from one end of the hallway to next--- essentially transferring all the germ from one stateroom to next. Our next-door staterooms both had the virus- so they basically transferred their gems on their handle to our handle! Every time we needed to get in the room, the door handle was dripping wet with sticky fluid (which is the perfect medium for transferring infections). All the railing on the ship were sticky so bad that my elbow got stuck when I inadvertently leaned on one on the 15th floor. The garbage can tops, the railing, and the elevator buttons were cleaned with same rag and water. And then the same rag was used on the walls and mirrors of the elevators! This is how NOT to clean! The army of fluorescent yellow vest wearing crew with a dirty bucket and rag on hand without a clue or care as to what they were doing- in addition to another army pushing hand sanitizers every few seconds- gave an impression of 1- nobody knew what they were doing 2- we were institutionalized/ under captivity. Dear RCCL: I urge you to ask experts in infection control to teach you how to clean properly. Better yet, at no cost to you, watch a YouTube video on proper cleaning techniques and teach your crew. Have you ever been to a hospital where water was dripping from every surface? Does that even seem logical way of cleaning? Your so-called cleaning was deplorable, unprofessional, ineffective and contributed to your outbreak! Read Less
3 Helpful Votes
Sail Date: January 2019
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and ... Read More
First off I want to start by saying we were on the cruise that got returned to port a day early, were aloud off at Haiti, but were not aloud off at Jamaica and Cozumel. Started out as a smooth boarding process, nice, get on the boat and our rooms are no where near our family as they were suppose to be in fact they arent even in the ballpark of close. But 2nd day we tries to make the best of a bad situation because I was suppose to have a room next to my parents so when our kids were asleep my husband and I might be able to check out the night life of the cruise. We get off at our first port Haiti which was beautiful I'd never been there before, had lunch had drinks it was a great time, get back on the ship and everything does a 180. Nero Virus. My son who was upstairs in the kids section got closed because kids were throwing up on everything, they closed the free play area so our 1 year old really didnt have anywhere to play other than on the floor which everyone was throwing up on. That night my husband and I also unfortunately got sick. Tried to give her to my mom who was not sick but my father , and grandmother were sick and they had not place for people who werent sick to go to sleep. Then our son got sick who is 5. So we had to stay in with him till he had clearance to go out of the room . Then our 1 year old got sick. We didnt even get to come out of the room to experience anything on the ship. Royal Caribbeans daycare after our son was cleared gave our sons Nike jacket to some other kid. Then on top of everything else mixed up the quarantine that was suppose to be on my daughter and put in on my sail and sign card, they would not let me off the ship with my kids and my family and I had all the medicine for her. From start to finish just a horrible experience. By the time you started feeling better someone else in your party started feeling terrible getting sick all over the place. Pick a place, fly to it. Go all inclusive and say yourself the wasted vacation days that you wont get back. Read Less
Sail Date: November 2018
My friend won a cruise from her company the company picked the ship. Oh yes we have spoken to them about other choices. The ship was so overcrowed you couldnt even get in the pool or find a lounge chair to set in. It took forever to get a ... Read More
My friend won a cruise from her company the company picked the ship. Oh yes we have spoken to them about other choices. The ship was so overcrowed you couldnt even get in the pool or find a lounge chair to set in. It took forever to get a drink from the bar. A couple of the bars we just stopped going to. It seemed like they had plenty of cheer in their system and they couldnt care if they waited on ya or not. Our room was filthy and yes contact me, and I will show you them. They are going all over the internet you may have seen them. The very best thing on this boat was the food service people. The wait staff was super, they really tried to make your cruise special. The guy who took our pictures lost them. When we went to view them they were not there. So we didnt wven get to see them. This was so disappointing for me. Then tou but the drink cards and you cant get waited on. Or they ask you if ypu would like a drink you say yes, they say well you have to buy the glass too. Ripe off cruise lines. Stay away! Read Less
2 Helpful Votes
Sail Date: October 2018
My husband and I have only cruised Royal Caribbean in the past and figured let's take our daughter for her first cruise for my husband's 40th birthday and Halloween. What a giant waste of money. RC has really gone down hill. ... Read More
My husband and I have only cruised Royal Caribbean in the past and figured let's take our daughter for her first cruise for my husband's 40th birthday and Halloween. What a giant waste of money. RC has really gone down hill. Seems like RC keeps spending their money on advertising and private islands but not investing into their ships and staff. Here are some of the complaints that I pointed out to Royal Caribbean. ● Our room was dirty. o As soon as you walked into the room the first day it smelled like body odor. The odor was very strong for most of the trip. It was primarily by the outside of the bathroom (Not in the bathroom) and the closet. Once you moved past that area the smell was not as strong. We were very thankful that we had a balcony so we could open the door to get fresh air. o The shower light in the bathroom didn’t work the entire time we were there. We had asked our stateroom attendant to fix twice and he never did. o The room was overall dirty. My daughter found plane tickets and other items in the cabinets and drawers that were from May 2018. o My husband had to open the fold away couch to see if my daughter’s blanket was folded in there and was disgusted of how dirty it was inside and under. o With how dirty the room was, my husband and daughter’s severe allergies were triggered and both of them had a hard time breathing. Thankfully I had packed all necessary medications and breathing treatment equipment required for them. o Our first evening we all wore white socks in our stateroom, and after about 15 minutes of unpacking our socks were blackened. We couldn’t walk barefoot in our room without being disgusted. ● Halloween o When I booked this trip over the phone with a Royal Caribbean representative, I specifically asked what was done on the cruise ships for Halloween. This is my family’s favorite holiday, especially my daughter, and we wanted to make sure she would have an amazing experience and would not miss not being home. The representative placed me on hold to look into and stated the cruise ship does Trick or Treating for the children and a costume contest. o The week before the cruise I called Royal Caribbean twice to find out more information about the events that would be happening on the ship and no one could answer my questions. o On the cruise, we asked multiple times about the plans for Halloween with many crew members and none of them knew what was going on or how to find out. o Halloween was the day we ported in St. Thomas, when we were getting back on the ship, they informed us that there was Trick or Treating on the main promenade from 4-6 pm for the children, so we immediately went upstairs to change into our costumes. When we arrived back downstairs, there was only one spot that had candy left at 4:15. My daughter received one piece of candy……I do not understand how a cruise line could not have better planned for the trick or treating and making sure there was enough candy for everyone. Royal Caribbean knows how many children are going to be on board. Also, the staff should have been better informed about how to distribute the candy so there was candy left after 15 minutes. Many parents that we spoke to were very upset with how the trick or treating played out. o The costume party – was very unorganized, no one knew where they had to go unless they were regular cruisers of the cruise ship. o Overall, Halloween was a large disappointment and my daughter was very upset and confused about what transpired. ● Excursion o My husband and I decided on the cruise to book an excursion for St. Thomas. I went to the excursion desk to book a tour guide/sightseeing tour (Panoramic St. Thomas Island Drive). The excursion desk asked what our goal from this excursion was and I told them it was to get amazing photography from it. As it is their job to sell you, they upsold me to the (5 Star Island Tour). This tour was 6 hours instead of 2 and almost triple the cost but they guaranteed there would be a lot more photography opportunities on this excursion. Well they were absolutely wrong about this. I went back to the desk the following day to complain and they offered me a 15% refund and would pass the request on that I was asking for a 50% refund. Never heard anything further. ▪ Excursion Details – The excursion was to be 6 hours long and make 3 distinctive stops and stop on the way up and down the mountain for scenic shots. Our driver never stopped going up or coming down the mountain because he stated there were too many tourists stopped at each scenic stop so he kept driving. This was one of the main reasons we booked this excursion was for the scenic shots. At the top of the mountain we were given 30 minutes to get down to the shop and back to the bus to leave for the next stop. It was not much time since we didn’t stop anywhere for photos on the way up. Then our driver almost left behind a couple because they were a few minutes behind. Next we drove down the mountain to Magen’s Bay Beach for 2 hours. On the way down, again we didn’t stop for any photos like the excursion team said we would do. At the beach we were dropped off and the tour guide left with his vehicle and told us to meet him back there in 2 hours. Again, we almost left the couple that was late returning on the first stop, until we really pushed the driver to wait. Next we made the drive Charlotte Amalie’s Shopping district in which we were given an hour to walk around. The driver was then 20 minutes late picking us up and he left the couple that was continually late and didn’t even bother to wait. We were back to the ship within 4.5 hours not 6 hours. If we would have stopped for pictures we would have been at 6 hours but the excursion was not as long as specified and we did not get the pictures opportunities that the excursion team stated we would. ● Cruise ship was dirty and understaffed o Overall the cruise ship felt very dirty. For example, we went to take our daughter to the Kid’s Club for a family activity and as my husband and I walked around, we both looked at each other and we were disgusted and how dirty it was. We would never leave our daughter there, it felt that gross. o The cruise ship also seemed to be understaffed. ▪ Little things were overlooked that were a standard before when cruising with Royal Caribbean. Such as fresh ground pepper with dinner, as we referred to it from past cruises (The drink guy, who went table to table) for drink orders and after dinner shots, and the overall presence of staff. ▪ The corridors seemed dirty and not maintained. ▪ The dining staff seemed to be running thin and were trying to cover too many tables. ▪ Our room attendant seemed to be caring for too many rooms that details and small things like the towel animals were overlooked. My daughter even noticed and said loud enough when we walked into the room one night….another night without an animal….That is sad to hear when your child is disappointed about a simple thing. ● The overall staff seemed to be under-educated about the events on the ship and proper protocol for certain things. o Example – On our first stop to Nassau, the captain made an announcement before sailing time that we were waiting for additional guests and would be delayed. Then he came back on and stated we all needed to return to our staterooms for a manual attendance. This took over 2 hours to complete. (Sorry, if this was a real emergency, it should not take 2 hours.) What my husband and I found out later is this was due to the computers shutting down at the port and the cruise ship employees just let the guests on board without scanning their sea passes, which then left the attendance short of everyone on board. What should have happened if the setback took longer than 15 minutes to reboot computers is the employees should have written down the names of the guests and their room numbers and then it would have been a quick cross check. Instead we were delayed by 2 hours. ● In an effort for the captain to make up lost time due to the delay in departing Nassau, he sped up the cruise ship. This made for a very bumpy ride. I actually experienced sea sickness for the first time, and I have been on a cruise with Royal Caribbean in a tropical storm that produced 50 foot waves. We even missed a port on the cruise and never experienced sea sickness. I even asked employees that I could find if the ship was normally that rocky and they said no, it was due to the increased speed to make up the time. No offense I would have rather had less time on St. Thomas then have sea sickness all day. ● The food quality and standards. o My husband and I felt that the overall food quality significantly decreased since our last cruise. There was less of a selection of food options and it felt like they repeated every other day. The meat quality seemed to be subpar to what we have received before. The food was just okay that we felt obligated to pay for other restaurants on board and unfortunately the only one we really had appropriate clothing for was the Mexican restaurant on the boardwalk. o We felt that the chefs were just rushing to get the plates out and didn’t put that extra time into the presentation detail. These were my overall complaints to Royal Caribbean and here is what they offered after going back and forth for 2 months the only thing they were willing to offer me and my husband was $435 credit towards our next cruise and 1 night of special dining........I am sorry i spent over $3k and that is all they are willing to do.....horrible customer service. RC doesn't even stand behind their product anymore, they used to care about their guests and now they only care about the dollar signs. Truly disappointing that one of my husbands and my favorite ways to vacation is no more. I used to speak highly about them to anyone that asked about cruising and i have to say i will not be doing that anymore. Read Less
4 Helpful Votes
Sail Date: July 2018
The cruise was planned as a family cruise celebrating my granddaughter’s HS graduation. There were 18 in our group ages 12 to 77. Embarkation/debarkation was very smooth. Dining: Of course, rooms were not ready so 6,000 people ... Read More
The cruise was planned as a family cruise celebrating my granddaughter’s HS graduation. There were 18 in our group ages 12 to 77. Embarkation/debarkation was very smooth. Dining: Of course, rooms were not ready so 6,000 people were crowded around the open dining establishments which some felt was their place to sit and wait for their rooms. Speaking of dining, this was the best part of the whole cruise - food was excellent and the waiters were AWESOME! Cabins: Moving on to the cabins, once open. They were all set up with king beds even with father/son and grandmother/granddaughter situations. Nowhere on preregistering/planning is there a question of how beds should be set up. Also, the design of the rooms does not allow for optimal use to access the balcony. I personally split our beds so one could walk straight through from entrance to the balcony. My cabin steward was not happy and told me it couldn’t be set up that way. I asked why not? I don’t need a reading lamp. I need space. Room instantly appeared larger. Once beds were separated my way, the trashy floor was visible. Also, towels were at a premium. One day we had just one clean towel and another day just one wash cloth. Entertainment: All shows I had reservations for were canceled. Spoke with Guest Services prior to debarkation about compensation for no entertainment. Was told to talk to Corporate Guest Services. Upper management decided nothing was was warranted. Activities: My granddaughter and I both love trivia games so since entertainment events were canceled, we attended as many as we could. Early in the week, our online Cruise Compass advertised an ABBA trivia game - it was replaced be a general trivia game. I think probably because the activities guy “Sondro (? sp)”, wanted to sing his favorite song AGAIN. The tune sounded like the THE GIRL FROM IPANEMA. He would play short clips of most songs but I gotta that song all the way through in his native tongue and he’s not very good. He IS very self-serving. On a trivia quiz about songs with colors, his last clue was “What is my name?” Not a song. Not a color. He also couldn’t speak English - he pronounced Celine Dion as SeenJohn. When asking a question about ABBA, he couldn’t pronounce Stockholm. Another Compass error was the TShirt sale was advertised for Friday but was held on Saturday. Dining again: There are many seats available in an anteroom of the main dining restaurant but the doors were kept closed until the restaurant opened. Huge anteroom with doors separating it from the dining room but folks were forced to stand in the halls. Also, buffet closes its doors when food not available. Would be nice to go in and sit while waiting instead of standing in the hallways. Finally: This ship is designed for families with young children. All others need not bother. Find another ship. Read Less
14 Helpful Votes
Sail Date: July 2018
e sailed on the Oasis of the Seas July 22nd, 2018... It was great if you love waiting in lines because they were everywhere. RC is trying to pack as many people as they can on a boat bc it's all about money and not the customer's ... Read More
e sailed on the Oasis of the Seas July 22nd, 2018... It was great if you love waiting in lines because they were everywhere. RC is trying to pack as many people as they can on a boat bc it's all about money and not the customer's experience. First the lost all our show reservations leaving us to wait in stand by lines. Their response- we shouldn't have booked the shows so early, we should've waited until a couple days before the cruise. Next, the Aquatheater was broke down the 5/7 days so they just showed fail videos the whole week. Then, the main Opal Theater broke down Wednesday leaving just random fill in shows the weren't worth sitting through ( we even tried). The main headline shows-Cats and Come Fly with Me were canceled. Their response- it's unfortunate but there's other entertainment you can do instead. The ice skating show was good but you couldn't ice skate unless you wanted to show up an hour early and, you guessed it, wait in line. We tried... and failed 2 mornings in a row. Even the Wind Jammer, Sorrentos had lines every morning and evening. With the 2 main show venues down, Royal Caribbean set a record for how many people you can stuff in 3 tiny pools... In sum, for $7000 for the week, we got to eat a bunch of pizza, stand in line after line, hear the same jokes from every other RC cruise, have the two main theaters break down the majority of the time after they lost all our prebooked reservations. When we spoke to customer service- they responded with sorry, nothing we can do. We loved RC and have been loyal customers until now. Save your money and cruise with Norwegian, Carnival or Princess. Their boats may not hold 5400 passengers but you will not be over crowded and hearded like cattle, and if they drop the ball, they will take care of the customer. Read Less
5 Helpful Votes
Sail Date: July 2018
As a frequent cruiser Royal disappointed... The online check in was a difficult process requiring phone calls and my time to fix... on board the staff did not go out of their way like other cruise lines do.. the food was ok and any ... Read More
As a frequent cruiser Royal disappointed... The online check in was a difficult process requiring phone calls and my time to fix... on board the staff did not go out of their way like other cruise lines do.. the food was ok and any special requests were a "no ".Trying ot obtain orders or water bottles which is complimentary on other cruise lines was a process .,, Finally the unauthorized mistaken charges that appeared days later and required my time to have fixed were done with no apology or concern from the cruise line. Never again.. the ship may be nice and large with all the bells and whistles but buyer beware.. the experience is lackluster, I spent time looking for my attendant ...was never found ..,,needed several items and my choice was waiting on a long guest service line instead? I hope the crew is aware of this review in order to realize the customer experience is vital to a patron enjoying their hard earned money aboard. I will not however chance so much money on it again and will travel with Carnival who does provide top notch customer service over and over again. Read Less
11 Helpful Votes
Sail Date: July 2018
I've cruised a lot. This is my second time with Royal and I will never cruise with them again. The service, staff, and overcrowded ship really ruined my vacation. Royal nickel and dimes you to death and doesn't allow a day to go ... Read More
I've cruised a lot. This is my second time with Royal and I will never cruise with them again. The service, staff, and overcrowded ship really ruined my vacation. Royal nickel and dimes you to death and doesn't allow a day to go by without trying to sell you EVERYTHING under the sun. I just stepped off the cruise boat yesterday and feel like I should course correct review I've read on here. A few highlights for those considering this ship: MYTH: For every reviewer who claims that it's hard to notice you are sailing with 6,000 other people because of how large the ship is are LYING! You cannot get onto an elevator without having to fight your way on. It was exhausting. Every pool, every restaurant, every inch of that ship is filled with people. Hands down the most unenjoyable part of this "vacation." THE GOOD: - the speciality restaurants, particularly 150 and Chopped, were very good and relaxing. These two nights were the only enjoyable dining experiences I had on the ship. The food at the Italian restaurant wasn't as good but the atmosphere wasn't as enjoyable. - Though my five year old only visited the kid club twice, he really enjoyed it. And the staff was very nice and fun. The kids area was divided by age and there seemed like there was plenty for kids of all ages to do. - The rock climbing, zip lining and surfing were good for older kids (my 5 year couldn't take part in any of those activities) but others seemed like they enjoyed it despite LONG lines. The shows were enjoyable but I didn't go on this cruise for a show. THE BAD: - The poor staff. It's very difficult to work on a cruise ship but this staff seemed over worked and miserable. It was noticeable and uncomfortable to be around. From seeing the employees fighting, falling (because they are running around trying to help 6,500 cruisers) to simply not being friendly.... while it's not their fault that they are overworked, it was noticeable and really took away from vacation, particularly in the dining room. - I get it. There are a lot of people. But nothing seemed to be easy on this ship, even down to receiving my luggage. It was never delivered to us on the first night. So I missed my dinner reservations to go hunt it down. First I went down the the 2nd floor and their answer was "we don't know. Just keep waiting." Around 9pm, it still had not come. So I began walking up and down the (long) hallways to find it. I finally found it on the other side of the ship. When I spoke to customer service, they said I probably labeled it incorrectly. I checked three times. I had not. - The pools. If you can find a seat, be prepared to be blown away and stepped over! The kids area is legit chaotic. The lifeguards are on it but I witnessed multiple fights between parents, kids running and acting CRAZY. There should be an age limit on the kid pool. THE UGLY: - Be prepared. Royal is out for your money. I mean, what company isn't. But it really was a core contributor to this being the worst vacation I've even been on. They were relentless about trying to sell more cruises. I went to the spa - to remove my gel manicure, they wouldn't wrap my nails. That was an additional charge. I paid $200 for a massage. They wouldn't use anything other than medium pressure. Because THAT would be an extra charge. And while I was there, they would NOT stop trying to sell me stuff. The arcade... a majority of games were $1.45 PER GAME. And most of the time, you would scan your card and they game wouldn't work, but they sure as hell would take your money. It is nonstop bombardment with trying to get more of your money. As I mentioned above, the speciality restaurants were great but I HAD to spend the extra $90 to get away from the dining room chaos. The dining room should be where you go to enjoy a nice dinner. I already paid $2,600 for an ocean view. Why do I have to pay more for what should be basic?! - The one factor not in control of the cruise line is the people and their poor behavior. This comes with having 6k on one ship. But man oh man, get ready to see the worst of human kind on this boat. Incredible rude people. It was not just me who noticed either. Multiple people would make comments about the rudeness, even with simple acts like getting on and off of elevators. All in, I spent $2,600 (without airfare).... and it was hands down the most unenjoyable vacation. Not for families. I may have enjoyed it as a single person on spring break when I was drunk and didn't care about service or an enjoyable experience, but nope. I should have cruised with Disney or Princess! Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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