2 Helpful Votes
Sail Date: January 2019
We booked the Oasis based on all the amazing reviews! No lines, Never feels crowded ect. Not sure if we were on the same ship!!! We went in January which also just happen to coincide with a Jewish holiday.(they had their own restaurant ... Read More
We booked the Oasis based on all the amazing reviews! No lines, Never feels crowded ect. Not sure if we were on the same ship!!! We went in January which also just happen to coincide with a Jewish holiday.(they had their own restaurant and elevator) No big deal except the Solarium bistro was kosher only the entire cruise and FULL of screaming kids. This is located in the Adult Solarium!! The Royal Promenade was so packed and noisy it every single night we stopped going. Never even got pizza, cookies or a sandwich as there was always a line. The Windjammer is less than half of any smaller ship we have been on. We kept thinking we were missing part of it somewhere. We loved Central Park and it seemed to be the most quiet so you could have a conversation and it was very pretty. Loved Vintages and spent lots of time there. We enjoyed the moving bar, but WHY was it full of little kids taking up seats??? Dinning room service was so bad we went 2 times. Royal has cut out the bar waiter, the bread waiter and everything falls on head waiter. It was NOT his fault but there is no way for one person to keep up with all that and no assistance. 45 minuted and no drinks, appetizers that never arrived and coffee that was ordered but we left after waiting 15 minutes and no coffee. Room service for continental breakfast was excellent and prompt! The Adult pool OK. Love the glass cover but it hold in all the sound. There should be 2 pools and one hot tub not the opposite. At time the pool was so full and the water so gross you people were commenting and not getting in. We had a ocean view balcony and the rooms are much smaller than any ship we have been on and much less storage. I will say the show "Come Fly with Me" was outstanding and the Diving show was fun. We are in the specialty restaurants most every night. The BEST service and NOLVIN was the BEST in Chops! I could go on and on but it was just the worst cruise we have ever been on.I heard Royal had for every adult a child cruises free so it was full of kids! We planned for a year and it has turned us off cruising for awhile. Everyone has their own expectations and experiences and these were ours. When we cruise again it will not be on a mega ship and will check to see if Royal has made these cut back across the fleet. PLUS check for any holiday at all! Read Less
1 Helpful Vote
Sail Date: January 2019
I chose Oasis because I had already been on Allure and it was good. This was also the closest port to my home and easiest to get to. The embarkation was a nightmare, with taking over an hour to get thru security. Once on the ship, they ... Read More
I chose Oasis because I had already been on Allure and it was good. This was also the closest port to my home and easiest to get to. The embarkation was a nightmare, with taking over an hour to get thru security. Once on the ship, they did not open the rooms until 2:15 p.m. Muster was also bad. We arrived 25 minutes early and were told to stand single file and must face forward. We were literally shoulder to shoulder in a line and were not allowed to move, because the ship staff member was trying to be a great authority on this whole thing. We had a 6:00 p.m. dining time each day pre-arranged, but the first night, we were escorted back to the elevators and taken to an upstairs restaurant. Every other night in the main dining room they failed to have our table and twice were sent to an already occupied table forcing us to stand in the center of the dining room until they envented a tablel for us. We never ate in the same area or had the same waiter all week. Drink prices were outrageous and food was very mediocre. At disembarkation, it seemed half the ship decided to get off with their luggage, with lines around the entire Prominade area for hours. Not a good experience on the Oasis and will not be using RC for vacations in the future. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise based on the variety of activities. We traveled with our adult children, their spouses, grandchildren, and our siblings. We usually cruise with Carnival, but wanted to try the big ship experience. We booked our ... Read More
We chose this cruise based on the variety of activities. We traveled with our adult children, their spouses, grandchildren, and our siblings. We usually cruise with Carnival, but wanted to try the big ship experience. We booked our cruise through the Royal Caribbean website. The site leaves a lot to be desired, our account frequently locked and it was hard to navigate. Embarkation: We arrived at the port around 1:00 pm and were able to walk right in the ship without a wait. This was were the problems started. We did not receive our luggage until 9:00 pm. We received no help from our cabin steward who referred us to security. This meant that we spent our first dinner and show (cats) looking for our luggage. It mysteriously appeared at 9:00 with no explanation. Our cabin and also other members in our group arrived to dirty cabins. The sink in our bathroom backed up every time we used it. The door wall and mirrors were dirty when we arrived and looked the same when we left. There was mold in the track of the shower doors. They were stingy with towels and soap. Don't count on a bathrobe or liquid shower soap on this ship. We didn't even know they put towel animals on the bed until one of our family members mentioned they got one the last day. We booked a balcony room. The room was poorly laid out with a limited amount of closet and room storage. We brought additional clothes because of the lack of laundry facilities (Carnival has washers and dryers). You can send your laundry out for $37.50 for a small bag;. I would be afraid I wouldn't get it back. This ship experienced a Norovirus outbreak the previous week and put "level 3" precautions in place. The staff served all the food at buffets, coffee stations, pop machines, even salt and pepper for your food. I am fine with it, except that it led to huge lines for everything. I feel that additional staff should have been added to compensate for the precautions. The staff was not friendly and probably over stressed about the situation. The entertainment was the only positive of the trip. We took advantage of all the entertainment options and saw all the shows. We enjoyed the Central Park and Solarium areas. Disembarkation: We stood in line for an hour as we snaked through a line of at least a thousand people. We have always used the self serve option, taken our bags from our room and walked off the ship with out an issue. After we were in line for a half hour they decided to open up another exit. We were two ours late getting into port and with the wait to get off, we missed our airport shuttle and nearly our flight. Both my husband and brother got sick while we were on board. We are not sure if it was food poisoning, stomach bug, or a virus. We will not travel Royal Caribbean again. Read Less
3 Helpful Votes
Sail Date: January 2019
I was expecting a lot more out of Royal Caribbean. Especially after hearing how it would be from ppl that I’ve talked to. The ship itself was very nice. But the food was horrible in comparison to carnival. We only went to breakfast one ... Read More
I was expecting a lot more out of Royal Caribbean. Especially after hearing how it would be from ppl that I’ve talked to. The ship itself was very nice. But the food was horrible in comparison to carnival. We only went to breakfast one time in the main diner and didn’t bother going back after. The pancakes were like rubber. Didn’t have a lot to choose from and they had the same thing for breakfast everyday. On carnival I remember being able to get steak and eggs for breakfast and it was good. I was also expecting the customer service to be a lot better because of what I had been to by other ppl. It wasn’t any better than Carnival’s customer service. (Not saying that either was bad) One more thing is that my wife and I really like is the cruise directors from carnival. They actually make the cruise more fun. We hardly ever seen or heard from the cruise director on Royal Caribbean. On this particular cruise ppl got sick and we were forced to return a day early. And that wasn’t even the bad part of our cruise. It was everything above. Read Less
2 Helpful Votes
Sail Date: January 2019
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to ... Read More
Norovirus hit the ship and got 7 of the 10 traveling with so sick, including a 1 year old and a 5 year old. The crew was doing what they could, it just wasn't enough. They gave everyone free movies and free room service, restricted to what the medical staff said they could eat. Room service was just overwhelmed. Our rooms were on the same level but not near each other. I walked on average 11 miles a day between getting food, gingerale, trying to pretend I dont speak English and smuggle crackers out of the Windjammer cafe. I only did that because room service was taking so long. They wouldn't let you take food from the buffet but did let you take it from the wipeout cafe, but they didn't have crackers. They did say they will be refunding the entire trip which is nice but we were celebrating several things on that cruise and those things were all ruined. It's an experience I will not soon forget and I doubt we'll be cruising again. John and Lloyd at table 714 were great for the few nights some our group made it to the dining room. The ship is simply too large. We made it to Haiti and had a great time on the zipline. The vendors there were too aggressive. I think if R.C. said to them back off and people will buy more it still wouldn't help. When we got back on the ship the 1st of our 7 got sick. We didnt think anything of it and the next morning there was a paper attached to our door saying 2% of people on board were ill and of anyone was experiencing symptoms to call medical. My husband called and was told it would be 3 hours before the nurse could get there. It was 7 hours. They wanted him to give them a stool sample and left cup. Happy anniversary to us. Our kids got sick later that day. Same thing with the stay in your room, etc. Nurse took even longer to get to them. Later that night at a show a woman threw up into a wine glass but it was more than the wine glass could hold so it got everywhere. Another man couldn't make it to the restroom and threw up all over the area in front of the elevators. When picked up my grandson at the ocean adventure (day care) vomit was in several areas. And even though the crew was cleaning and washing everything down I never saw 1 carpet cleaner, and I saw a lot of throw up in carpeted areas. Even writing this now is making me a little sick thinking about it. I also saw a little girl cut her elbow and get back in the pool. The staff was all over it and closed the pool down but that's how nasty people are... damn everyone else, I just want to do what I want. People were rude even before everyone was getting sick. Oh and on debarkation my 1 year old granddaughter (that got sick) was not medically cleared to leave the boat but they accidentally hooked that medical info to my daughter's sail and sign card. So they didnt let my daughter off the boat and told the rest of our party to keep moving. So it took some convincing but we said the sick baby was already off the boat. Then at customs it was clear they were not getting paid. They didnt even so much as check a bag or anything! Just "that's a passport alright, okay. Bye". Makes you feel warm and fuzzy doesn't it? Read Less
5 Helpful Votes
Sail Date: December 2018
My in-laws purchased this cruise for our entire family of almost 30 people. The entire thing was absolutely designed to take as much money from you as possible. They nickel and dime you mercilessly. I ordered the same drink the entire ... Read More
My in-laws purchased this cruise for our entire family of almost 30 people. The entire thing was absolutely designed to take as much money from you as possible. They nickel and dime you mercilessly. I ordered the same drink the entire time and the price was never the same. I felt psychologically manipulated the entire time by the layout. I understand that it’s a business. But their methods are ham handed at best. I felt like just another head of cattle in their money making operation. I felt like a cog in someone’s personal cash machine. Don’t bother staying onboard when in port. Almost everything on board is closed. Any last minute purchases, you’re out of luck. Anecdotally, the line questioning charges at debarkation was massive. Toss in that virtually our entire party now has the flu. It wasn’t my best cruising experience by far. The boat is far too large and carries entirely too many people. It’s a floating Petri dish. If you really want a pleasant cruise stick with Holland/America. Our party took a vote afterwards and it was unanimous, which is unheard of in this family. None of us will ever travel with them again. Read Less
1 Helpful Vote
Sail Date: December 2018
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the ... Read More
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the words. Little did I know then that a few cruises later the ship would return early because of a gastrointestinal outbreak. Embarcation was the smoothest I have seen for 6000 people. The dining room is not big enough for the staff to squeeze around each other between the tables with toddlers running around unsupervised by lazy parents. They removed the daily newspapers from the fleet, which we didn't like, and they added alot more shops and ways to charge you for what used to be free. The gratuities rose again. You can't eat breakfast until 630am, which left us and 75 other people waiting in line from 6am to 630am for the windjammer to open. You can no longer get coffee 24 hours a day or just sit in the windjammer reading in quiet. The sanitation of the windjammer has gone down. Servers walk right by dirty tables to chat with other workers rather than clean up tables in front of waiting guests. I cleaned up tables a few times myself. The tables in the windjammer were dirty from the night before when we entered it at 630am. Just terrible. Because I could not get a hot egg from the windjammer, (all are premade and cold) I had to ask Edwin, an officer, to please ask a cook to make me a hot egg. The quality of the food in the windjammer was awful. While we were eating, a staff member interrupted our breakfast to try to sell us dinners at the various specialty restaurants. They really push this kind of thing. They try to milk you at every turn. It gets old really quick. Drink Packages! Massages! Specialty Restaurants! Climbing Wall! Ice Cream! SHOPSHOPBUYBUYBUY! Want to watch a movie in your room? Fork over $11.99 honey. It used to be free, but not now. The quality of the guests has slid some too. For example, I saw a few children in diapers with their parents in the adult-only hot tubs. Really? Do we all have to marinate in your child's piss and poop? If you do this kind of thing, dear reader, stop! After many years on RCCL and Celebrity, we finally made Diamond level, which has nice perks, but even the Diamond lounge was not wheelchair-accessible. Big chairs block wheelchairs and scooters from getting to the lower level. There is no wheelchair access to the upper deck of the Diamond lounge. Stairs only. The Comedy shows and the Love & Marriage show came on way too late.I hears from several guests that the CATS show was great, just too darn long. We saw the synchronized swimming show and the ice skating show which were wonderful! For daily trivia games, the venue could not hold all of the people who wanted to play. This kind of thing is not difficult, RCCL. Come on now! The Scooner bar was not wheelchair accessible because of the pole. RCCL could have designed the bar a little different to allow for the width of a wheelchair, but they didn't. Our room steward was the worst guy we have ever had in our 29 cruises. He was supposed to know that we needed 2 extension cords for our cpap breathing machines, as well as distilled water for both of us. We could not go to bed for four long hours after we arrived in our cabin before the cords arrived. We never got the clothes hangers we requested so we had to live out of our luggage the whole time. Several times we came back from breakfast or dinner to a dirty cabin. Not once was our cabin vacuumed or dusted or trash cans emptied. After 4 days, he put hand soap in the shampoo dispenser! This seems to be the new RCCL standard of quality. Our mattress caused me back pain. Complaining about the room steward got us nowhere. Our room steward was, however, quick to call our attention to the tip envelopes. As a small perk, we got two soda cups which were good for only 3 drinks per day, but the soda machines were frequently out of ice. Your unsuccessful attempt at getting a drink was counted as one of your three allowed. The infinity adult hot tub was wonderful when it didn't contain a stray child in diapers swimming in it. The charge for laundry was way too high. Our cabin was located on deck 14 with an interior balcony. We never slept one good night because of the noise from constant music, screaming kids and running people on the deck right above us. Our first excursion was a dolphin swim at the Atlantis resort. The ship hauled us all in an old, ratty bus with my manual wheelchair hitting other guests and landing in the stairwell, which is unsafe and illegal for it to be blocking the exit. According to the shore excursions brochure, lunch was included. Not so! I had to spend $53 for a water and a fish sandwich that a gas station would refuse to serve, and argue with the shore excursions people to get reimbursed. While they were clearly in the wrong, they argued about how much we had spent. I got the cheapest thing on the menu! They referred us to the Atlantis resort operator instead of telling the truth that they screwed up. Most of the activities were geared towards children, and there was no quiet place to sit away from noisy children. During our 2nd excursion, at Buck Island, St. Thomas the captain of our boat accidentally broke my personal prescription lens snorkeling mask then denied doing it. She refused to replace it at first, but then handed me one of the lesser quality snorkel masks on her boat and called it even. I had to argue for the next 3 days with the shore excursions desk people that my custom prescription mask was worth alot more than the used mask she gave me. She didn't break my mask on purpose, but she didn't admit fault when it was clearly her fault. The third excursion was at St. Maarten, the Ultimate snorkle and beach. We saw 1 turtle, 1 ray, fire coral, and 1 very big something. We received a free specialty restaurant coupon from our wonderful travel agent so I ordered crab cakes. The crab cakes were full of corn with one tiny flake of crab. I saw the servers talking among themselves when they should have been working. I am certainly glad that I did not pay for this poor meal and even poorer service. We asked for the gratuities to be removed, but guest services would only remove two days worthfor only one of us in the cabin. I had to argue about that little oversight. In the main dining room, my food allergy was not remembered by the kitchen or the staff. Once I got all 3 courses at once! There was no room on my table for 3 courses, so my husband had to hold one plate in front of him. What's going on here? Basically we paid the same for this cruise but received an awful lot less. We are never going to waste our money on RCCL again. Read Less
3 Helpful Votes
Sail Date: December 2018
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC ... Read More
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC could resolve, but they apparently have chosen not to. The ship was spacious, well maintained, and with a lot of amenities. Plenty of activities to choose from. Quality entertainment. Decent dinning options. Our stateroom was in great shape. The ship crew was exceptional. On the negative end, dinning arrangements did not always function properly. WindJammer Marketplace, being the main dinning option on the ship, was designed inadequately, often crowded and introducing long waiting times. On multiple occasions waiting staff hijacked our attention while we were eating to advertise premium dinning choices. This practice was completely unacceptable since we felt cornered and were left without options, except to either be rude toward them, or put up with their efforts to upsell. In general, the campaign geared toward advertising and squeezing every dollar possible out of passengers' pockets, as orchestrated by RC, was a bit cheap and tasteless. Paid arrangements must be commercial free. Finally, the alcohol policy. We all know why most companies do not allow it onboard, and while there is a strong argument, both pro- and against bringing alcohol on the ship, there is absolutely no legitimate reason for RC to confiscate it from passengers (as they actually do). Prohibiting the consumption of bring-your-own alcohol in staterooms is quite outrageous. Apart from these few 'ethical' nuances, the journey was a pleasure. The professional crew, the variety of ship amenities, and the availability of entertainment options will satisfy most tastes. A 'hidden gem', the Delight Duo, performs classical pieces almost daily in Central Park on deck #8. Highly recommended to all who enjoy listening this music genre! Read Less
4 Helpful Votes
Sail Date: December 2018
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda ... Read More
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda machines, ice cream machines, and (most annoyingly) elevators (all the time). We chose this cruise because it was a 'DreamWorks' cruise. We thought it would be like Disney with characters going around. Not so much. In fact, hardly at all. Over 7 days, we saw 4 characters. There were long lines for photos with the crew yelling at people to "get in line!" Not so much for the ambiance. For the kids - our children hated their child center on the 14th floor. Our 9-year old described activities more appropriate for 5 or 6-year-olds and requested to not return after 1 visit. Our 7 year old only went there twice and then didn't want to return. Total disappointment. The staff kept them in 1 room running around playing games for hours. It was like a big kid pre-school. The staff seemed totally totally disinterested. Our child literally said, "I hate this place" right in front of them and they didn't even acknowledge or ask the child why. The housekeeper constantly pressed us on our schedule for the day. We would tell her that we were not sure but we would leave the sign out when were we gone. She seemed annoyed and it became very uncomfortable after several days. We really love to hit the spa (steam rooms, etc.) on the ship. These were tiny rooms. Again, unless you hit the rooms on off-hours, they were very crowded. The staff, who had to open the thermal rooms, often seemed annoyed by having to do their job. The showers were cold and there was no privacy for changing. It was terrible. Did we mention that everything was very crowded? The pools on deck 15 are tiny and filled to capacity except on excursion days. The pools were falling apart. The hot tubs in the family areas were always packed. The ice cream machines were messy and not kept up. You can sign up for various drink packages but the soda machines are not plentiful on the ship. (Floor 5, 15, & 16). They were often out of order, no ice, and the drinks tasted like watered down soda water. You can ask at various bars for soda but the bartenders often seemed annoyed. Overall, not good. Dining - The food was quite good on the first day. However, as the cruise progressed, it became clear that the cooks were recycling left-overs and just changing the food a little bit to make a different dish. Needless to say, it got stale and gross pretty quick. The main restaurant poses as a fine dining establishment. Yet, they blare announcements, loud music, and have the audience "give it up!" for the entire cook/wait staff every night - they would go on and on for 10 or 15 minutes per interruption. We were interrupted during multiple conversations with the family. It totally interrupted nice meals and is very disruptive. Lines and crowding - please be advised that you should make reservations for most things on the cruise well in advance. Expect to stand in line and wait a lot. Again, the boat is bigger but the amenities are really not. The cruise as a whole is constantly trying to get you to spend more money. The experience felt like one upsell after another. The customer service was poor. We felt like they just wanted to process us to get to the next customer. Many seemed nice but quite a few were annoyed at having to help us. Finally, getting off this cruise is hell. Everyone is thrown into a huge warehouse and we had to all be processed through customs. It was so disorganized and stressful. Terrible, terrible experience. We were told that our 'disembark time' was 10:45 AM, then the room attendant told us (that morning) that we were supposed to have been out by 9:00 AM. There was nothing in the documentation saying that!! If you like spending your vacation at a hugely overcrowded, sticky, broken mall, then this cruise is for you. Read Less
5 Helpful Votes
Sail Date: December 2018
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza ... Read More
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza joint on the ocean and always stocked. Main dining, SUCKED. Food not good and most nights it was cold. Service sub par in comparison to other cruise lines as far as dining goes. One of the flowrider units went down day 2 and was down all week, that was very annoying. There are many ‘specialty’ dining choices NOT INCLUDED with your purchase of the cruise which is ridiculous. They’re overpriced for the offerings. Nothing outside them either to indicate the extra charge..had to read the cruise compass to find out. Lots of disappointment for folks to be turned away not being able to afford. The solarium area for adults only is amazing and they do enforce the no kids thing which is awesome. They also have their own restaurant which is nice and peaceful for those of us not wanting to be around noisy children. Comedy was the same show over and over, other lines change out performers and shows are different. Cruise director was basically a ghost. Showed up here and there but nothing noteworthy. Street parties were fun. Lacked shows in the theater, other lines have them nightly. Overall the service was subpar except in Giovanni where it was stellar. Out of our entire trip Kaviraj was the best encounter we had and he deserves a raise! Will we cruise this line again, I’m not sure. We cruise because we pay one price and expect additional charges for alcohol, but having to guess all week what we got for what we paid was tiresome and ridiculous. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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