Sail Date: April 2015
We booked this cruise on recommendation of friends. This was our 28th cruise (8th with RC) cruise. Everyone says you have to try the Oasis Class once. Well we did and if it wasn't for Cats and the Aqua Show it would have been even ... Read More
We booked this cruise on recommendation of friends. This was our 28th cruise (8th with RC) cruise. Everyone says you have to try the Oasis Class once. Well we did and if it wasn't for Cats and the Aqua Show it would have been even more disappointing. The promenade was often overcrowded and service in the area eateries was not good. It was hard to not only find a place to sit, but most of the time the tables were dirty. We were stuck with anytime dinning with a set time; however we had to wait in line to wait in another line to wait then to be called by name to be taken to our table. Very frustrating. The food and service in the dinning room was ok. Lots of noisy kids though. The food as well as variety outside of the dining room was very disappointing. We ate at the Chops Grill. Fortunately is was free as it was not worth the $39 cover charge per person. Not near the experience, quality or variety of Princess. The captains Crown and Anchor event was in the morning on a port day - gee thanks RC for recognizing your frequent cruisers. The only real value for us was Cats. Anyone who really appreciates a Broadway musicale will truly enjoy the show. The other shows were just okay. Customer service was terrible and actually rude. Read Less
Sail Date: April 2015
April 11, 2015, I sailed on Oasis of the Seas.NO boarding celebration,(NCL-throws a party). I went to pick up my soda cup, which is part of my beverage pkg. and the grumpy attendant said it was in my room. Two bars ran out of drink mixes, ... Read More
April 11, 2015, I sailed on Oasis of the Seas.NO boarding celebration,(NCL-throws a party). I went to pick up my soda cup, which is part of my beverage pkg. and the grumpy attendant said it was in my room. Two bars ran out of drink mixes, due to a shift turn over. At 1pm the rooms were accessible. (NCL is ready by 11:30). My room safe wouldn't lock. The toilet gushed water from behind the bowl after a flush. (1st day once, 2nd day twice!) No ice (only upon request), No beach towels (pick up and MUST return at towel station, otherwise there is a fee. (I think it's $22.00) NO irons (NCL provides an iron for 1hr). Windjammer café would close daily from 3pm to 5:30pm. no signs to direct you to another eatery. The round food stations were confusing, because your always going in circles and bumping into others. The cafe was pretty cold. The food was the same every day. (But pretty tasty - I'm a sampler). If out in the hallway, It was inconvenient to get soda from coke machine, which was located by a blocked entryway. PIZZA ONLY after 9pm every day or Mexican food for a fee. 5fl promenade crowded. Day 5 entertainment overlapped. Turned away from crowded comedy club. 4 fl. venues aren't open prior to show time. MICHAEL JACKSON an 70's music playing constantly through out the ship. Absolutely nothing current. Lovely ship to visit, but not for a 7 day sail. The ice, aqua, and theatre shows were excellent. But I was always hungry afterwards and the only options were cold finger sandwiches, pizza or room service (I don't like having food odors in my room.) The islands were excellent. The ship was so disappointing, boring, expensive, the same electric slide song daily by pool area. Zip-line, surfing, basketball, ice rinks, arcade, rock walls and pools were beautiful and seemed fun for participants, but not my cup of tea. I have cruised on NCL 4 times. EPIC-BREAKAWAY-GETAWAY twice,(so much to do, one week was not enough!) The ship seems more like a shopping mall/museum. After 6 hours you want to go home! Read Less
Sail Date: April 2015
The ship is beautiful, but the staff was below rate. This is excluding our waiter and stateroom attendant, but I think the staff is just as overwhelmed with the amount of guests who bored the ship as are the guests. I was with a group of ... Read More
The ship is beautiful, but the staff was below rate. This is excluding our waiter and stateroom attendant, but I think the staff is just as overwhelmed with the amount of guests who bored the ship as are the guests. I was with a group of six and all of us will go back to the smaller ships. The CATS show was terrible, more than half of the theater walked out and many fell asleep. This was not the right show to have on a ship. There were not many bartenders walking the decks of the pool, many of times you had to wait in line at the bars on the decks to get your drinks. There were only two or three soda stations, other than that you had to wit in line at one of the cafes or bars. I know this may not sound like much, but with the money it costs to be on this ship you would think they would have better service. This is my 5th cruise with RC, and the dining room menus were less then satisfactory. There were three nights that I chose plain pasta as this was the best option (many at our table were very dissatisfied). There specialty restaurants were great, but why pay more if you expect the food to be good. There was no wow factor to any of the night dining options. Also a word to the wise do not play the slot machines. There were numerous times that I hit for totals and received another payout. The staff within the casino is terrible. It is a shame that this happened. We went to Haiti, Jamaica, and Cozumel. In Cozumel we did a ruin and beach tour, The ruins were nice, our guide was knowledgeable, the Beach was terrible, seaweed all over, also there were two full buses unloaded and 10 yes 10 lawn chairs. Also there was no place to swim as the beach had rocks all within the standing area for the ocean, so if you went in all you could do is stand.. The cost was 60, but the excursion was terrible. We were advised not to do in anything in Falmouth as this are is one of the most dangerous in Jamaica, so we opted to ship in the fenced in area only. There were options for excursions, but we didn't want to be in a bus for hours to do anything. Haiti is beautiful, it is RC private island. However we did stand in line for over 45 minutes for Hotdogs and burgers. Also you could only get beer and the signature drink. The worst part was I think there were only three bars that actually served alcohol, or at least only three that I could find so imagine the line that you had to stand in for a drink there. This was the biggest ship and by far the most disappointing one yet. This cruise left a terrible taste in my entire group feelings of RC, if this is how the service will be on all the bigger ships maybe it is best to stick to the smaller ships. Read Less
Sail Date: March 2015
First of all, the ship is beautiful. It is an amazing sight to see and our cabin was also beautiful, as it should be since we paid extra for a balcony room . The staff was friendly for the most part. However, we had to ask directions ... Read More
First of all, the ship is beautiful. It is an amazing sight to see and our cabin was also beautiful, as it should be since we paid extra for a balcony room . The staff was friendly for the most part. However, we had to ask directions several times and since most of the staff either do not speak English well or dont know the ship well enough to give directions, we were pretty much on our own to find stuff. Oh and dont try to goto the customer relations desk because there was a line out the door of the place at any given time. It was not communicated well where the "free" dining was but we eventually found it. The windjammer was chaotic and difficult to find a seat at mealtimes. The food there was mediocre, nothing to write home about. The food at the "free" dinner dining was pretty good except for the steak -do NOT get .. we tried it twice and it was terrible quality. The first night we had a waiter that had "head waiter" on his nametag and as soon as we sat down he asked us if we wanted a drink from the bar ($$$$) and we said "no".. we got a snide look from him and barely saw him after that, poor service. No wonder he is head waiter, he was all about the money. The service at the restaurants I paid for was excellent. Giovanni's table food&service were remarkable! I had prepaid for Central Park 150 but the menu was limited to two entrees ( and neither appealed to us) but they told us a refund was no problem. On our final bill we were refunded $60 and I had paid $80 so checking on that. I usually enjoy a relaxing massage on vacation so I booked a (pricey) massage but hey, figured I was on vacay, what the heck. Well, the masseuse was friendly at first, then at the beginning of the massage told me that I would benefit from hot stones . I was like whatever,fine. -( $30 upgrade) then she asked me if I used this product and that product &when I said no, gave me a "rehearsed" laugh like I must be CRAZY not to use oil/exfoliator/whatever other product she was trying to sell. I just wanted to relax, not feel bombarded by a salesperson. The manicure pedicure went the same way, selling this&that , giving me the same "rehearsed" laugh when I told them I didnt use a product to rejuvinate my skin,lol...it was like a weird,stressful twilight zone of spa-sales-zombies. I really wanted to leave. I had planned to book a later massage but decided just to wait till I got home. The pools were beautiful...packed with kids though..it was spring break. And dont try to get a lounge chair after 9:30 am because apparently people stick their towels on them to reserve them & then leave to do activities on the ship and come back when they feel like it. Very dissapointed that the ship doesnt have a policy or enforce a policy about this. There was literally nowhere that I could find two chairs together for my fiance and I to lay together. I was about to start throwing towels. Overall I am dissapointed and am..weeks later finding charges on my credit card that I am having to dispute. We had a minifridge in our room that had 2 waters,3 cans of soda and a couple of bags of m&ms&mini-snickers. These items were never replenished the entire week and I didnt know any better (this was my first royal Caribbean cruise) I didnt know they were supposed to be replenishing them. Well, there are FOUR charges on my final bill for $42.46 that are labelled "minibar"...surprise!! gotta go fight this battle now. Oh and icing on the cake, there was a 2 hour line we stood in at customs leaving the ship (they had 2 out of 15 lines open ..on a Saturday!..hello walmart!& then, since we parked the car in the parking lot for 7 days, parking fee was $105.00.. pay up sucker!...We just wanted to get the heck out of there! Read Less
1 Helpful Vote
Sail Date: March 2015
This was my second cruise on Royal Caribbean, I have previously sailed many times on Carnival and NCL. I was super excited to sail on the most talked about ship in the world. Was totally disappointed, the food was ok... everything tasted ... Read More
This was my second cruise on Royal Caribbean, I have previously sailed many times on Carnival and NCL. I was super excited to sail on the most talked about ship in the world. Was totally disappointed, the food was ok... everything tasted the same, bland. We had two cabins (Inside and a Balcony) both were nice and clean. Was sad to see that the employees never looked happy to be working there. Elevator wait everyday was a minimum of a 10 minute wait. My teenagers 15 & 18 did not enjoy the teen group as much as they have on other cruise lines (Did not offer many things for them to do). The aqua show was good but the comedy & Cats show was horrible. They didn't play any tropical music on sea days until 1:30pm? I found it to be very boring and not lively. We had dinner at Chops Steakhouse, the food was good but was ruined by the staff deciding to clean the kitchen with chemicals and blowers and the stench blowing into the dining room right where we were seated. Central Park was a nice feature on the ship and so was the Park Café. It was a great place to eat breakfast & lunch. Windjammers was horrible for breakfast they offered Chinese food every morning which made no sense? food was greasy and non appealing. Sorrento's on previous ships offered more selections other than just pizza but the Oasis it was just pizza. We were almost turned away from an empty specialty restaurant because we didn't make reservations at Izumi? we previously called and they said we could walk in for lunch. When we arrived they only had 3 diners and 10 empty tables? The greeter told us sorry but we are completely booked and I told him it doesn't look like it? and he said well our 1pm never showed so I guess we can give you their table? (Mind you this is a specialty restaurant not free) Thank God the sushi was delicious. The icing on the cake was debarkation... We had our breakfast at 8am and were rushed out of the Windjammers by 8:30am?? We had to go to our waiting areas to debark. The lines were ridiculous we were ushered around like mass cattle. Thank God we are Crown & Anchor members (so I thought) you get to wait in the theatre with seats and continental breakfast and when you number is called you can debark. Well that's not what happened, when they called our number we had to go to the back of the line that was now double as long?? What was benefit of the special wait area? totally ineffective. We saw parents with small children and infants standing online for hours with us. They should have been able to debark earlier. This will definitely be our last cruise with Royal Caribbean not worth the hype. Read Less
Sail Date: March 2015
I've sailed ten times on RCL, time to start looking for a different cruise line. I go on two cruises a year and have been on Disney, NCL and RCL. Disney was great with little kids, but a little expensive. NCL had great entertainment, ... Read More
I've sailed ten times on RCL, time to start looking for a different cruise line. I go on two cruises a year and have been on Disney, NCL and RCL. Disney was great with little kids, but a little expensive. NCL had great entertainment, good pricing, but the food and service was horrible. So, for the past 4 years we have hung our hat on RCL. What Went Wrong: 1. Check In: Check in was unusually poor. Lady was uncourteous and messed up our charging privileges, which caused me to have to spend 20 in line at guest services on day two. Guest services has two lines instead of one, so if you pick the wrong line, people who arrived in the other line ten minutes after you got service first. 2. Staffing: They totally under staffed on the days at sea. For example on Friday the 27th, myself and others waited 10 minutes at noon for someone to show up at the sabor bar by the Aqua theater, finally I had to walk down to the atlas bar on five to get a beer ( good exercise). The pizza place had one girl working the food and drinks at noon, after five minutes I just left. 3. Casino: I like to play some craps, but I'm more interested in having fun than winning. Two times the table guy with the rack picked up my chip during play and placed it on someone else's horn bet. When I complained, they said I need to be more attentive, and then they became belligerent and just started throwing my winnings in my direction, instead of just placing them in front of me. Again, I just left. 4: Shows This just be my taste, but I couldn't find any shows that were entertaining. I tried Cats, Abba and the Aqua Theater, but couldn't find anything entertaining. What Went Right: 1. Cabin Staff - These are the most friendly, courteous people on the earth. That was a chief complaint of mine on NCL (rude), but here on RCL, regardless of where you are on the ship, the cabin staff is smiling and friendly and always says hi. 2. Dining Food - Again, my big complaint on NCL, but on RCL the food at the buffet, main dining areas and specialty restaurants was both presented well and delicious. 3. Dining Staff - Again, here on RCL, the staff was genuinely nice. 4. Fitness Center - I unfortunately have to work out one hour every day, which I hate, but I'm getting older. They had a lot of equipment, with a wide variety of machines. I also saw a lot of people doing work out classes, which looked fun. Maybe it's due to the size of this ship, but this is definitely one of the best fitness centers at sea. For everything that went wrong, I place all of the blame on local management. If you get poor food or service at McDonalds, it's probably not the corporations fault, it is usually the local management. Also, Mega Ships may just bring mega staffing problems. I would encourage you to at a minimum avoid the RCL Oasis, save your money and stay home, or go on a different RCL Ship, or a different cruise line, or just go visit your Mother in Law, you'll have a lot better time. Read Less
2 Helpful Votes
Sail Date: March 2015
Royal Caribbean no longer uses "royal connect phones"…. They offer ship wifi for $10 per device per day. You can access wifi only on the ship….if you use an iPhone…this allows you to text other iphone/apple devices that use ... Read More
Royal Caribbean no longer uses "royal connect phones"…. They offer ship wifi for $10 per device per day. You can access wifi only on the ship….if you use an iPhone…this allows you to text other iphone/apple devices that use iMessage (note: sms does not work while at sea thru this service). It is unlimited wifi….so you can get email, surf, etc….but it is not good enough to stream movies/games. Review of Oasis: This ship is very large, and it pretty. The A/C on the ship was poor….everywhere….especially cabins with balconies. This was a common complaint. Food on the ship was ok to subpar. Do NOT waste your money on Chops grill….the food was a total joke….just terrible. The header liner show was poor….a puppet show that was not very good….the ship's "Go Fly With Me Show"….was pretty good. The sports area on the ship is the best of any cruise line……with a full size basketball court. The ship staff are not very friendly…..and the bartenders are very slow. This ship caters to the 55+ age group. Excursions are more limited due to the size of the ship. The Oasis cannot dock in smaller Caribbean Islands, and has to dock on the other side of St. Thomas….so this limits offerings. Note: Nassau Bahamas stop was the worst….the entire place is under construction. The Oasis is like the "death star" pulling into a garage sale at this port. There is nothing to do there, other than go to the Atlantis Hotel….and the excisions for that are way over priced….plus the ship is only in port for about 4 hours. Would I cruise this ship again ? Probably not. This is a pretty ship with the best sports deck and wifi of any ship I've been on, however for the same money I get better food, service, cabins, working A/C, much better shows, and a lot more fun on Carnival. *** Important for Parents *** - be aware when you are checking in for your cruise at the Royal embarkation desk at Port Everglades…..if you get cabin room key for your kids…..you can tell them to set up the card so your kids cannot charge anything on the boat. HOWEVER….that is NOT actually how it works. Your kids can still "charge" anything…..to their cabin key….it just means you have to pay "cash" (not charged to your credit card) for their purchases at the end of the cruise. We caught this on the 2nd day of our cruise when our child ran up $70 worth of charges from the ship video/arcade room….while checking purchase emails on the TV in our cabin. You must take your child's room key and goto Guest Services on the ship and have them reissue the room key with "NO PURCHASES" what so ever so they cannot charge anything to your account. Just Be AWARE of this…..I consider this unacceptable practice by Royal Caribbean. Read Less
Sail Date: March 2015
The ship was beautiful, the entertainment was wonderful, and the staff was great. Still left with the feeling that we were fleeced at every opportunity. Examples: (1) Drink prices = crazy, but at least that is somewhat expected. But over ... Read More
The ship was beautiful, the entertainment was wonderful, and the staff was great. Still left with the feeling that we were fleeced at every opportunity. Examples: (1) Drink prices = crazy, but at least that is somewhat expected. But over $50 for unlimited soda!? It was free elsewhere. (2) Bingo. I roughly calculated that at the session we attended the staff took in at least $4,000. They played four games and paid out a total of around $700 (less than 20% return). They charged between $45 and $65 to play four games and the winners got less that $200 each....ridiculous! They didn't advertise in advance what the payouts would be...which is understandable. If they did, no one would play. We aren't dummies! We played just the once. (3) Casino. We played some slots. Never won anything really and we never saw anyone else win either. (4) Food. Eat anyplace other than the regular dining and expect to overpay. Can't understand how hamburgers, fries and a shake (Johnny Rockets) should be worthy of an upcharge given you have already paid for meals. At some of the restaurants there is an additional upcharge if you want something above their regular menu items, despite the fact you already paid an upcharge to eat there at all. (5) Merchandise and photos. They are always over-priced on a cruise but RC takes it to new heights. Won't cruise with RC again...I just felt like the whole time they were trying to take me for every dollar they could....understand they are in the business of making money but didn't feel like I was being fleeced when I cruised with others (Princess for one) Read Less
Sail Date: January 2015
We actually took this back to back. We had My Time Dining. First week when we were two people it wasn't bad. Second week, we were four people. It was horrible. We got shuffled around three nights. Once to the Solarium Bistro for which ... Read More
We actually took this back to back. We had My Time Dining. First week when we were two people it wasn't bad. Second week, we were four people. It was horrible. We got shuffled around three nights. Once to the Solarium Bistro for which they didn't charge us, but the service was bad. One time, they placed us at a table where no waiter was assigned. It took 15 minutes to be acknowledged. The ship is beautiful... Amazing. Great for large groups and families. Too big for us. We plan to return to Celebrity. Most area of services were great. Room steward was great. When we were successfully seated, the restaurant staff was wonderful. We think the problem is management. They don't seem to have their act together. Especially that we had made reservations with a Royal Caribbean rep eight weeks before the trip.   Read Less
Sail Date: January 2015
I had the misfortune of traveling on the Oasis of the Seas last week. I've been on 7 or 8 cruises in the past. This ship is way to big, there are too many people. You're always waiting for elevators. Our cabin was on the 11th ... Read More
I had the misfortune of traveling on the Oasis of the Seas last week. I've been on 7 or 8 cruises in the past. This ship is way to big, there are too many people. You're always waiting for elevators. Our cabin was on the 11th deck. Many times the elevator door would open and there would be no space. The pool areas are over crowded people on top of each other, Upon returning to the ship from the Island stops, there is only 1 way on, everyone returns to the same place.I felt uncomfortable. The itinerary wasn't very good either. First stop Nassau for a few hours is a waste. The St Marteen & St Thomas stops are great. If you do go to St Thomas I suggest you to the ferry to St John. The real problem is that from 4:30 Wednesday afternoon until you're back in Ft Lauderdale you're at sea. It was very windy those days compounding the over crowding problems because the upper pool levels were closed. My cabin was in poor shape. As you know there isn't much space but the drawers were broken and made things difficult. I didn't mention it to the staff because I didn't want to deal with people in and out of my cabin, that's on me. The safe didn't work and that required 3 visits by a repair person. The biggest surprise were the towels. I couldn't believe it but they gave use torn towels on more than 1 day and I have pictures to prove it. The formal night is another issue. I wanted to bring my tuxedo and at the last minute myself and the other men we traveled with decided on dark suits. We had dinner at 7:30 every evening and if we say 5 people with tuxedos it was a lot. Maybe half the men wore suits. There were guys with jeans and flip flops too. We called it semi semi formal. The staff that was tipable were very friendly and very helpful. Those that aren't in a position to be tipped were unfriendly and generally miserable. The drinks were reasonably priced The food was plentiful and above average The beds were comfortable Read Less
Sail Date: January 2015
We cruise relatively often and have taken several trips on the Freedom and Adventure as well as cruising several times with Disney and Regent Seven Seas. My wife and I are in our early 40's and have two boys 14 and 12 years old. I ... Read More
We cruise relatively often and have taken several trips on the Freedom and Adventure as well as cruising several times with Disney and Regent Seven Seas. My wife and I are in our early 40's and have two boys 14 and 12 years old. I knew when we booked this cruise that it was a large ship and I admit that I am not great with crowds but this was too much. The service really suffered on the Oasis, the main dining food for all meals was poor to average, and you have very few ports that a ship this size can enter. We booked this thinking that a few more at sea days would be nice but we found that when 6000 patrons are in a confined space, there are long lines for everything. Good luck riding in an elevator. 6000 people waiting for limited elevators was excruciating. I took the stairs most days which was a challenge b/c I recently broke my ankle and was in a brace. We would have to wait 7-10 mins for elevators during at sea days. Uggghh. Food: Our very first dinner on the ship took over 2 hours and everyones food but my son's was cold and poorly prepared. Service was extremely poor which may have been because we chose My Time Dining. We elected to eat at the specialty restaurants for most of our dinners after this and enjoyed them but there was a significant up charge to get the quality food and better service that you would expect from the main dinning room. In fact, we found that was a constant theme to the cruise. To get what you expect, you have to pay more. We also pre booked dining at Izumi, but found out after we were on the ship that the reservations on line are only for the sushi side of the restaurant and not the Hibachi side. It does not say that on the RCCL reservation page so be aware. I was a bit frustrated seeing numerous people in the dining room at dinner in bathing suits and T shirts and saw one guy barefoot. RCCL should enforce their dress code but I understand why the don't. Show some class people. We ate the second night at Chops and enjoyed the steaks but wish the had a Ribeye on the menu. The Porterhouse was well prepared and my wife had the filet which was good. Service was better here. We then ventured to Izumi and as mentioned before, if you want the Hibachi side, this must be requested on the ship and there are very few tables on the ship so this books very quickly. We complained b/c we pre booked believing this was for Hibachi and they worked us into a cancellation but there are only 20 seats for Hibachi so book immediately if you want it. The Hibachi chef was really fun and GREAT with kids but the food was bland and my wife had to make her dish into a Soy Sauce soup to give it flavor. We later ate at the sushi side which has more tables and is less crowded and this was much better. You can not get Hibachi on the sushi side of the restaurant by the way. We ate at Johnny Rockets on the last evening and its like any other burger establishment with the occasional outbreak of unenthusiastic dancing employees. I chose the ultimate drink package because I hate to feel nickel and dimed every time I get a beverage. I'm sure I did not get my moneys worth with the package but I stayed sane. I was impressed with their options for liquor and beer and had most of the top shelf bourbon's that I would enjoy. My son got the soda package which includes a refillable glass that you can use on the coke drink stations. The glass had a chipped top and I had to wait in line at guest services for almost 40 mins on the first night to get it replaced. Ports: We started in Labadee which is a glorified beach day. It was nice but a bit breezy and the water was cold in January but we enjoyed it. We pre booked the water slide and were not impressed. It is slow and not good for anyone older than 12. Younger children would probably enjoy this. We took a ride on the coster and loved it and of all the things at labadee, this was the most fun. We also chose to do the zip line. I enjoyed it but it is WAY overpriced for the short trip. Finally, my wife really wanted a cabana so we reserved one for the family and it was very nice. You have an attendant to get drinks, bottled water and a cooler in the cabana and shade. I'm a Dermatologist so the shade was nice and its right on the beach. They have a BBQ from 11-2 so be careful if you book a zip trip which can take a bit of time. The lines were very long because of the # of people off the ship so be prepared and they do stop serving at 2. We then went to Falmouth Jamaica and booked a private tour with Liberty Tours to the Blue Hole and river tubing. The trip to the Blue Hole is a MUST. One of the best excursions I have ever taken. Liberty Tours is top notch but other tours do this as well. I would highly recommend Liberty Tours. They watch after you closely in Jamaica and I felt very safe traveling with the family with them. The Blue Hole is not offered from the cruise lines because it is on private land and they can not insure the patron's. Do not let this steer you away. It was amazing. It is similar to Dunes River but more picturesque with no crowds. You walk up and down this beautiful cascading river that flows into amazing clear pools. There are multiple points in the various pools to dive into and a neat rope swing towards the end. Go onto trip advisor and read the reviews and don't miss this trip. The river tubing was fun and relaxing but not a must do. GO TO THE BLUE HOLE. We finally stopped at Cozumel. The entire family is SCUBA certified and I had hoped to dive on that day but we were all on decongestants so we could not dive. Instead, we opted to do a snorkeling trip. Cozumel is a tourist destination for one simple reason, the beautiful reef. If you go to this port, get in the water. Unfortunately, the weather was poor and the seas were very choppy so we had to go to snorkel sites that were closer to the ship and not as good. We had 3 reefs to visit and all but one stop, the depth of the water was 30-40 feet. Of the 40 people on the excursion, my son and I were the only ones to be able to get down to the reef to see it so many people were disappointed but this location was dictated by the weather so I wouldn't discourage you from this trip if you don't dive. If you do dive, you already know of Cozumel's reefs. We had 3 at sea days. I found after the first sea day that if you want a chair in the Solarium or near the pool, get up early. I am always up early so on the 2nd and 3rd sea day, I awoke at 6:30 and took my books and journals and found a nice oval 2 person lounger looking out to the sea and parked it for the day. It was frustrating to see people come up to the chairs, throw their towels or shoes on them and leave, only to return 3 hours later. We played a few rounds of bingo which the kids enjoyed. They laughed at the zip line which is approx 20 feet long. Not very impressive. The kids enjoyed the Teen club and played video games frequently. They liked the tournaments. Entertainment: I have seen Cats twice. Let me restate that, I have walked out at intermission for Cats twice and only seen the first half. About 50% of the patrons left at intermission. I hate this play and have never understood it. The actors were good but I would rather have an unanesthesized colonoscopy than to sit through that. My wife and older son enjoyed it but they have low standards. The aqua theatre show Dreams was nice but again remember that their are 6000 people on the ship and you have to pre book a time for this and it fills quickly so do it before the trip. I would also recommend an early show date because it is dependent on weather and sea conditions so it can get canceled. It's not a must see but it was worth 1 hour of your time. The best show was Come Fly With Me. It is the Oasis version of a cirque du soleil show. It was amazing. Do not miss this show and get a seat up stairs front row to appreciate the aerialists. Finally, my wife and I chose to do the Speak Easy night. I really enjoyed it. Its a rendition of the roaring twenties. They convert the Jazz club into a secrete speak easy and serve appropriate cocktails around that time throughout the night. If you're going to do this, dress up a bit if you can. We did not but wish we had brought something as many people did. Casino: I enjoyed the Casino but be aware of the Craps table. They only have single odds which markedly reduces your chances of winning. Most casinos have at least double odds. Avoid the craps table since the house has a huge advantage over you. Stick to blackjack. I actually left the cruise with some of the Oasis $$ so that was nice. I loved the blackjack tournament during the at sea days as well. You pay a set fee of $20 and everyone gets the same # of chips and you play seven hands. The top 7 people go to the finals. In conclusion, I enjoy cruising but this was the least enjoyable cruise I have taken. I did not like the mega ship concept and the service and food were poor. They can do better and I hope they listen to these critiques. I felt that everything I wanted to do had a surcharge. I have stayed loyal to RCCL but believe I may stray back to Regent. I like the small passenger to staff ratio and better attention to the little things that some people want during vacation. They also understand the concept of ALL INCLUSIVE. Read Less
Sail Date: November 2014
I'm pretty disappointed in Royal Caribbean. I went with a group of 16 family members (including me), for our second cruise aboard the Oasis. The executive summary: we will not be returning to Royal Caribbean. The pros: 1. THE SHIP ... Read More
I'm pretty disappointed in Royal Caribbean. I went with a group of 16 family members (including me), for our second cruise aboard the Oasis. The executive summary: we will not be returning to Royal Caribbean. The pros: 1. THE SHIP IS ABSOLUTELY AMAZING. Honestly, the ship is just beautiful to look at, it really is. One of my favorite things to do is get up early and walk laps on deck 16. It's gorgeous, really it is. 2. My cabin steward was amazing. The only one of the bunch that blew my expectations out of the water. The cons: 1. The food is horrible. Breakfast consisted of powdered eggs sitting in water, flimsy fatty bacon, waffles that tasted like sponge cakes, and hashbrowns that aren't even half as good as McDonalds. We had to find a place (Wipeout Cafe) that would actually make me REAL eggs, not reconstituted . For the price of the cruise, this fact in and of itself is absurd. But wait, there's more. My mother and grandfather had NY Strip steak the last night of the cruise... appropriate given the bottle of Bordeaux we had. But the steak was flat out BAD. My mom's was rubber, my grandfathers could barely be even cut let alone eaten. They were not grilled - there were no grill marks or seasoning on the meat, but there were plenty of nitrites and chemicals in it to make it tender. It tasted like Applebee's. That experience we had on the last night was typical. When I did have something good, like the rosemary lamb shank, there were 5 or 6 good bites of meat before it was gone. At Giovanni's Table, for the second year in a row, I almost chipped a tooth on something. This year, I had the crab ravioli.. The second bite revealed a nice chunk of crab shell that I thought had cracked a tooth when I bit on it. When I explained this to the manager, I could not believe what I heard: "I'm sorry sir, we can't control that, it's premade for us and frozen, so we can't see the shells." WHAT??? This is the place that charges $25 to eat, and it's premade frozen?? Avoid the hamburgers at all cost. I ate one and was rather nauseous afterwards. Twice on this cruise, while eating in the dining room, we were offered free meals at The Solarium. We accepted the first time thinking "Hey, they normally charge $20, so we're getting a deal right?" WRONG. we had people having pork tenderloin and sending it back as dry and rubbery. I had the "peppercorn seared bison" or something. There were no peppercorns on the entire plate.. I wound up having to pepper the heck out of it with the shaker just to get the flavor. (Deception is a common thread for this cruise). It seemed to us as if they were trying to get people out of the dining room. They offered this to us multiple times during the cruise. The best food I had on the entire cruse was at Sabor, the Mexican upcharge place. The $9 mole short ribs are the best thing on that boat. Honestly, given the cost of that cruise, the food was so bad and so overprocessed it was offensive by the end of the trip. Especially since at the top of the dining room menu they brag about how everything is "freshly prepared on the ship". Again, stop lying to me and then charging me extra for it. I recommend the buffets if you like cold food. In fact, most of the food on the ship was cold. I routinely sent soup back because it was flat out cold. (oh, and the "French Onion" soup.. they claim to have a piece of gruyere on there, when it fact it's a piece of bread with some toasted cheese shreds on it. And no onions. Again, stop lying to me) 2. The service is pretty consistently lousy. Even trying to make friends with the wait and bar staff in the casino was impossible.. they didn't say hi, or even come around all that often. I always was asking the dealer for a bar server, and then they would begrudgingly come over to take my order. The people at Windjammer? Same thing. Cafe Promenade? Same thing. The pool? Same thing. They weren't friendly despite my best efforts. Granted, that wasn't true for everyone, but it was a consistent theme with the staff on the ship. I'm looking straight at RCCL here, it did not seem like their employees were very happy working for them. I almost wanted to ask someone why but I thought the better of it. 3. Where is the fun? Where is the live music by the pool on sea days? The last day of the cruise was a sea day, we were by the pool all day.. and wait.. do you hear that? NOTHING. NADA. ZIP. Despite there being plenty of live music on the schedule that day, none was to be found outside on a beautiful day. (More deception). The "dance parties" on the promenade started at 7:30ish usually, so you had to be sitting for dinner by 5:30 to get to see them. And even then, they lasted less than 45 minutes, so.. what's the point? How about a nice dance party that starts at 9pm on deck 5 and then continues at a club somewhere? Wouldn't that be fun? I guess not. 4. The cruise is half vacation and half sales pitch. They start throwing this "NextCruse" business at you on the second day. They try to get you to pay for everything even though you've already paid through the nose to be on the ship in the first place. Yoga, spinning, laundry, you name it and you can find at least one place on the ship where it's upcharged. 5. It's completely obvious that RCCL has set this cruise up to squeeze every last penny out of you, the cruiser. As an example, they do not allow irons on board as a "safety concern", put formal night on the second night of the cruise, and then charge $25 to press (not clean, just press) my suit/shirt/tie that was ridiculously wrinkled. And then, on day 5, there was a plastic laundry bag with an offer... "Hey look! We'll do your laundry for you for *only* $30!!" GIVE ME A FREAKING BREAK. What a deceptive joke this "safety concern" is. 6. Hope you're not a cigar smoker! They have no cigar room and the only place you can smoke cigars is by the pool bar and only after 7pm. Again, thanks a lot RCCL. Really classy not to have a cigar room on the biggest cruise ship in the world. Even Carnival had a gorgeous cigar room. 6. Their "Cruise Compass" had several spelling mistakes including "your vs. you're". Does anyone proofread these things? Does anyone pay any attention to detail on this ship? We're not going back. Forget it.   Read Less
1 Helpful Vote
Sail Date: October 2014
We've been on several cruises, including one other on RC, and while this ship was very impressive, we never felt like we were on "real" cruise. There were several factors at play for us, one of which was not precisely ... Read More
We've been on several cruises, including one other on RC, and while this ship was very impressive, we never felt like we were on "real" cruise. There were several factors at play for us, one of which was not precisely RC's fault, which I will detail below. First, the travel agency we booked through sold us a "balcony" room, which with all other ships on the ocean, means an ocean side balcony, and that's what we thought we were getting. Instead, when we got on the ship we found out that the room has a balcony (so it was technically a balcony room) but it overlooked the Central Park area of the inside of the ship. The main problems with this are that: 1) we had absolutely no privacy on the balcony because the pool deck and all of the higher decks on the other side of the ship overlooked our balcony, giving them an unobstructed view of the balcony and the inside of our room; 2) there were frequent "outdoor" live concerts in Central Park, and no matter how tightly we closed the balcony doors we couldn't get away from the noise and racket, so we literally had to leave our room and go to another part of the ship to get some peace and quiet; and 3) it was more like being in an inner city apartment than a ship. The lesson here is that if you book on this ship, be careful of unscrupulous agencies that will mislead you into thinking you're getting an ocean view balcony. Second, it was almost as if the ship designers wanted to isolate the passengers from the ocean rather than allowing us to connect with it. We go on cruises in large part because we love the ocean and enjoy the experience of being on a ship, and part of that is being able to connect with the ocean by watching it go by on a deck that is close to the water. On this ship, the lowest deck that had outdoor access to the ocean was deck 14, which was so high that it was like being on a tall building and trying to connect with the pedestrians on the sidewalk. Deck 5, which is fairly close to water level, is open to the air, but the only part of that deck that allows a view of the ocean is the stern, while the rest of that deck (which has the running track on it) is occluded by the life boats and offers no real view. Third, the creators of this ship seemed determined to make it look and feel like a city, including a central park, shopping mall, etc.--the very things that many of us want to get away from when on a cruise. I can get all of those things any day I want at home, so why should I want them on a cruise? I think this ship should have been named the "Little Mermaid" because, quite frankly, it seemed as though it was a ship that really wanted to be dry land. Fourth, the lines and crowding were horrible. Anything worth going to was crowded and required waiting in lines and fighting congestion--again, all the things about city life that we want to get away from. Fifth--and this one will seem silly but it was still an issue for us--the ship offered free soft serve frozen yogurt, but it was absolutely the worst, cheapest, and low quality soft serve of any type that I've ever encountered. I only tried it once and couldn't get beyond one lick because it was that bad. It seems like a ship as extravagant as this shouldn't be skimping on something this trivial. Sixth, shipboard life was too frenetic, chaotic, and cacophonous to be able rest and relax, partly because we had an interior balcony room where we couldn't shut out the shipboard noise. If you want rest and relaxation, don't go on this ship. Seventh, the main dining room, which was elegant and opulent, had jazz as background music. Jazz in an elegant dining room??? It was close to being offensive. On the plus side, the hot tubs (which were usually crowded except for late at night) were actually hot. Some cruise lines (Holland America for one) keep their hot tubs about the same temperature as a heated pool, which is a contradiction of the term "hot tub". Overall this cruise, while not always unpleasant, was far from being a good memory for us. If you have a short attention span and a perpetual need to be entertained, or if you want to take the big city with you on a cruise, then this is the ship for you. If you want to feel like you're on a ship on the ocean instead of on a moving city with no real connection to the sea, then do what we'll do from now on--cruise on the smaller older ships that still provide a little nautical flavor as part of their cruise.   Read Less
Sail Date: October 2014
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we ... Read More
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we stood in many lines. I can't even call them lines since it usually was a very large group of people pushing and shoving to get in a door to something, the terminal in Southampton, the theater every night, the Diamond Loungs (although they didn't push and shove there), Studio B and every other venue we had signed up for We stood outside the terminal in SH for over two hours. There were people there who ocassionally tried to get the various loyalty classes of people in a certain area but they never followed through. When the doors did open it was a push and shove like I have never been in before. I rescued an older lady next to me who got separated from her husband and a man with a suitcase refused to let her pass to catch up with him. I finally got her to the door where an "official" took her hand and helped her in. The lines to the theater were long every night and the night CATS played it was even longer. Some folks stood in line for over two hours only to have people approach from the left and right side and slide in in front of them. When people complained to security his response was "we didn't tell you to come and stand in line for two hours". In all cases a set of ropes to delineate the lines would have made all the difference. A megaphone would have enabled more if not everyone to hear what those "in charge" were saying. Instead they yelled expecting 1.000+ people to hear them. It seemed as though no one cared except for those who had been standing there for two or more hours. They need to go to Disney and learn crowdn management. I really don't think they need three high end purse stores on one ship. Can't see them selling many Coach bags to those on a week long Caribbean vacation. Central Park is lovely but I can go to a park when I am home. When I am on a ship I would like to see the sea. Except for the theater and STudio B all the other public rooms were very small given that ship holds over 6200 people. That being said - the shows were outstanding. The food in Windjammer was OK but I would have preferred to have the hot foods in one area and the cold foods in another. There was one nice area at the very back of the ship by the jogging trail that was a great quiet place to read a book. I would have enjoyed the pool more if it had been heated. We never saw the Cruise Director, Drew, except on the stage or on TV and very rarely saw any of the other officers. They were pretty much invisible. I think everything cost more on this ship and the fact that there were more resturants with an up-charge than complimentary is a bit disturbing. We are long time cruisers but I would not get on an Oasis Class ship again. We tried it and found we didn't like it much. Read Less
1 Helpful Vote
Sail Date: October 2014
We booked Oasis for a 5 night cruise which returned just after refurbishment. We are mid-level diamond members with a 2 year old. We booked an ocean view balcony in deck 8. It is quite evident that Adam Goldstein’s cutbacks are reflected ... Read More
We booked Oasis for a 5 night cruise which returned just after refurbishment. We are mid-level diamond members with a 2 year old. We booked an ocean view balcony in deck 8. It is quite evident that Adam Goldstein’s cutbacks are reflected in the lower level of services on this ship. RCCL seems to come up with a great ideas but falls quite short in execution. Oasis is an interesting ship, but it has the feel of a mall/hotel rather than a true cruise experience. Long time cruisers will miss the quaint areas on this ship as everything has the “open concept” feel. I doubt I would cruise this ship again, and that is the sentiment I got from others as they preferred the smaller ships for their hard earned money. There were sprinkles of some fabulous crew members who went above and beyond, but overall this was closer to the bottom of our experiences with RCCL. Keep a very close eye on your balance until you cruise. I had called to inquire several times about additional charges on a couple different occasions. Also when booking specialty restaurants if you have a child that is “free” (under 6), don’t add them to the reservation otherwise you’ll end up paying full price and have to rectify it once you get on board. Check-in: This was a nightmare as nearly the entire ship passengers were held in the pre-board area for nearly 2 hours longer than they told us. We felt like we were in elementary school with the elderly ladies threatening not to board us if anyone was standing up. All the reps had personalities of a rock and couldn’t crack a smile to save their lives. I have never experienced this before. Here is one place RCCL could have made extra money by having kiosks with snacks/drinks or RCCL gear for those waiting and improve a customer’s experience. I would have welcomed a nice smile, but I suspect that must cost more than RCCL is willing to pay for. Food: Giovanni’s was excellent. Chops was very good, but with a scaled back menu. tip: I suggest sitting outside when at Chops, less stuffy and excellent service. Johnny Rockets was a complete failure in service and food. I actually had to go elsewhere to get my daughter a milk because our server disappeared, and then to add insult, we were served cold food. Sabor had good food overall with friendly hostess and waiter. Windjammer keeps getting worse on each cruise we take, and this was no exception. The Solarium had good healthy food. The dining room was surprising good, just not too inventive for a menu created by a “renowned chef”. I strongly suggest you skip the character breakfast (they now charge $10) and just meet up with the characters during the day for free as you get nothing extra for paying the $10 (our meal was free as I booked before they started charging). Room service was another complete failure, with what should only take 40 mins actually is 120 mins with cold food and no apologies. Room: We had a ocean view balcony on deck 8 with sofa bed. The bed was the worst we have experienced on any of the RCCL ships (hard and sagging). The pillows were either overstuffed and hard or flat as a pancake. None of us slept very well at all. Our stateroom attendant (Joan) was the best we have had on any cruise. Room size was fine, we were able to store our luggage, carseat, and stroller without any of it protruding into the room. Interesting that the bathroom door does not fully extend to the top, I suspect this is how they keep airflow, but the room continued to smelled like sewer. It doesn’t help that I have an overly sensitive nose, but it was pretty bad on this ship. Casino: WAY too small for a ship with 6000 guests. They had 2 servers and 2 bartenders for the entire casino. Every single time I was in the casino, I heard nothing but people complaining about service. My husband did not gamble anywhere near as much as he does on the other ships. Probably because he had to go elsewhere for his drinks. Does RCCL not understand that keeping your customers in the casino (and liquored up) brings in more revenue? Services: I visited the spa for a pedicure and it was near the bottom of any of my pedicure experiences anywhere. Of course they pressure you to buy their product, but once my skin started itching from one of the products (yes, I have overly sensitive skin), she quickly finished up my pedicure. I was out of the spa in less than 25 mins, almost like a drive through spa experience. The exercise area was completely packed. I gave up exercising when I saw the crowds there. I suggest the running/walking track which is open 24 hours a day and has some great spots to stop and relax. Entertainment: We did not actually make it to a full show since our 2 year old only wanted to ride the Carousel. Everyone we spoke with about the shows were not impressed at all. They were no where near a Vegas or Broadway level and CATS went too long, but some did say that the talent seemed a bit new/young. Some people mentioned that they saw many people walking out after about 20 mins in the shows. We heard the comedian was pretty good, but that was just too late to drop off our child. Boardwalk: We visited the ice cream/cupcake store several times. The cupcakes were a hit or miss for taste. Ice cream was fine, but the cones were soggy. The Dog house did not have corn dogs, which my husband was looking forward to, and the hotdogs tasted like cardboard. For this being Boardwalk, I am really surprised there was no cotton candy, popcorn, pretzels, etc., but again, short on execution of an idea. Shore excursions: We did not do any shore excursions since we have been to Nassau and Cozumel many times, but I can strongly recommend the submarine in Cozumel if you are not a diver. Shopping: I was excited to check out the Coach store, but once inside I did not find any item that was a deal. A few of the items were even of the outlet quality leather . Prices were actually higher than the coach.com website. Even paying “duty” or taxes, you can find a far better deal just waiting for a 20-25% sale. The Michael Kors and Kate Spade shops were the same from my comparison shopping. I do find it odd that they are adding these “boutique” type shops on board, as most people who are able to spend $500 or more, are certainly not worried about duty and tax. I did enjoy watching the frenzy that RCCL can create by putting up dividers on the Promenade and trying to portray the boxes gift sets were such a deal. Perhaps they are for $10? Nursery: For this being an off season, we had much difficulties getting times in the nursery for our child. I was rather surprised at this as we never had any issues on other ships. Once we tip the nursery staff, we were able to get some times that worked for us. Disembarking: Surprisingly, getting off the ship was far faster than getting on the ship. Although it was very disorderly and I am sure RCCL will blame Customs and Customs will blame RCCL. All in all, if you cruise RCCL often, this will be a totally different experience and much less personal. After this cruise, I think I stick to the Freedom ships and also reconsider trying Carnival again and venture to NCL as there isn't much to loose in regards to service and quality from RCCL. Read Less
Sail Date: October 2014
This cruise was far from being a cruise with positive things to remember other than our excellent cabin attendant. The embarkation & disembarkation process was very poor (it took several hours to get on the ship in Southampton and ... Read More
This cruise was far from being a cruise with positive things to remember other than our excellent cabin attendant. The embarkation & disembarkation process was very poor (it took several hours to get on the ship in Southampton and several hours to get through US Customs processing in Fort Lauderdale.) Our dining room staff wasn't well trained and their attitude was curt. Didn't care for the new show -- CATS I didn't care for the modifications that were made to the ship in its recent dry-dock (removal of the Viking Lounge; addition of loft suites; This will be my last cruise on this class of ship. Read Less
Sail Date: October 2014
This was our 35th cruise, 5th with RCI. Overall, we enjoyed the cruise itself, however, the booking process, the safety drill and getting on and off the ship were such a nightmare that we will likely not return to sail a 'mega ... Read More
This was our 35th cruise, 5th with RCI. Overall, we enjoyed the cruise itself, however, the booking process, the safety drill and getting on and off the ship were such a nightmare that we will likely not return to sail a 'mega ship' like that in the near future. It appears to us that while the ship itself is absolutely stunning, RCL's ability to manage the passenger load is nothing more than a disgrace. The Booking: We booked on line at the RCL web site. We booked four cabins for a total of eight passengers. A few days before sailing we noticed that the prices had dropped and my sister expressed an interest to join us. She is a single and RCL quoted us a 200% supplement for her. When we asked about her joining us in my cabin, they told us we needed an upgrade to do this, which would still have resulted in an increased cost equivalent to the 200% supplement. We offered to pay for two passengers, with only her showing up, but this was denied as well. The rep told us that they would rather sail with an empty cabin than sell it to us at the advertised double occupancy price. We ended up going without her. The Embarkation: We boarded in Rotterdam. We did buy the RCL air and transfer package and this worked great. We were received at the Amsterdam airport and bussed to Rotterdam. When we arrived at the port our jaws dropped. There was the mother of all line-ups. And it was outside and it was raining. We stood in line and after an hour my wife needed to go to the bathroom. No bathroom. She tried to get into the building, but access was denied. She ended up crossing the road and sneaking into a restaurant to use the bathroom. It took us two hours to get onto the ship. Apparently, the same experience was shared by our fellow cruisers boarding in Southhampton. The Safety Drill: It was a disaster. Staircases plugged with people, some moving up, some moving down. Some went left, some right some just stood there not sure where to go. We did end up getting our cards scanned, but I don't think we were in the right place. The Cruise: Once on the ship, we had a good time. It is indeed a beautiful ship and it does have that 'Wow' effect. Except for the first day, the public spaces did not feel crowded at all. This ship has so much to offer that it took us 10 days just to experience the essence of it. For example I've seen complaints that there was no Salmon for breakfast, but this was only the case at the marketplace buffet. The complainers did not realize that there were at least five more venues where breakfast was being served, and that they all had different offerings, some including salmon. In general, the food was good in quantity and variety, and average in quality. Appetizers, soups and desserts were above average. We did try the 150 Park specialty restaurant and felt it was ok, but not worth the high extra cost. Especially not when adding the abnormally high cost of the wine (they have a few sub$50 a bottle wines on the wine list, but none of them was 'in stock'). We enjoyed the entertainment offered, especially the comedy show, the ice show and the Oasis production show. We were somewhat disappointed at Cats. How long can you watch heavily accented English dancers crawl around the floor? At the beginning of the show there was standing room only, but by half time about one third of the audience had left. Yes, we did make reservations for all the shows we went to, but except for the comedy show, it was not really necessary. Especially not if the show was a repeat. The crew was very friendly and we especially enjoyed the services of Vince, our head waiter. Superb service. The Disembarkation: The lines to get off the ship started to form around 7am. By 12 noon, nobody had gone off the ship yet. The announcements were that there was a customs delay. We finally got off at 2pm. Luckily we did not have flight reservations for that day!! The Bottom line: Great ship, great crew, enjoyable cruise, but not recommended if you are elderly and cannot stand in line, in the rain, for two or more hours without washrooms, chairs, hot drinks, etc.   Read Less
1 Helpful Vote
Sail Date: October 2014
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated ... Read More
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated this TA in both Rotterdam where Oasis was dry-docked for two weeks and from Southampton, both as originating ports. The Rotterdam-Southampton overnight leg was designed to showcase the ship to several thousand travel agents. About 880 paying passengers boarded Rotterdam and approximately 4,000 in Southampton. RCI IT was not set up to recognize passengers boarding in Southampton: no shows could be scheduled, no dining reservations made, and no shore excursions. Every contact with RCCL had to be telephonic, adding to much frustration by both the passenger and the representatives who never had the same story twice. We scheduled the flight to London using Choice Air, which worked well and resulted in a good price compared to what the airlines wanted one-way. The five-night pre-cruise stay in London was perfect. We stayed at a small hotel in Kensington, the Ashburn, located a block-and-a-half distance from the Gloucester Road Underground station for 3 lines. We covered London using the bus, Underground, water bus, and train system. Embarkation in Southampton was a disaster. Thousands standing in long lines, sometimes in the drizzling rain, people pushing to get out of the rain and find a place to sit as a result of the extremely long time it took to board. RCI representatives were few and far between. RCI blamed embarkation woes on the port, however, RCI contracts with local representatives to manage embarkation/debarkation. Interestingly, the same embarkation “challenges” were voiced by those embarking at Rotterdam. In addition, Rotterdam originating passengers were required to disembark and re-embark in Southampton with some saying that took 3 hours… The cabin, JS 10236, was ready by the time we arrived at nearly 5PM (luggage arrived just prior to 6PM). We had scheduled dinner in Giovanni’s Table for 6:30PM, later changed to 6PM by RCI, to make the 8:30PM “Come Fly With Me” show, the only day it was scheduled. Arriving at the restaurant we were told it had been booked by a group at 8PM (the travel agents again – underway scheduled for midnight) and our reservation could not be honored. Instead, we had to “dine” in Oasis/Allure’s terribly designed Windjammer and endure a huge crush of people. The food was almost inedible, pasta so under-cooked it clumped together and other items cold. The Come Fly With Me show was good even if it was the same show repackaged from other names. JS 10236 is a great room and we obtained a wonderful price by booking through our travel agency and C&A on the first available day. The price for the cabin escalated at least 50 percent over the next several months. The Oasis class JS is a wonderful secret. Walk-in closet, relatively large bathroom compared to balcony cabins, and the “extra” wide space made the cabin very comfortable. The bed was excellent. JS 10236 is on the “bump-out” and has an extra deep balcony with two chairs, two chaise lounges and a table. Our cabin attendant was exceptional. Linens, bathrobes and towels were showing their age and were “thin.” While this class of ship is a magnificent engineering marvel, accommodating passengers is a struggle for RCI. After a decade of cruising, and 30 years at sea on US Navy ships, I can offer that the problem lies with the middle and senior officers, and with RCI headquarters. For example, the Cruise Director stated that he didn’t know where several common passenger venues were located or what they looked like. NOT a joking matter. He was also unaware of scheduled events during his morning show (which needs to be discontinued). Enrichment presentations are wonderful and educational events to schedule during TAs, and are very popular on all cruise lines doing TAs. The few lectures offered were miss-scheduled for locations much to small to accommodate interested passengers. Satellite television reception during the TA was poor – which is understandable. However, most ships show a variety of “free” movies for passenger entertainment. Not so Oasis which charges $11.95 per movie (adult films on the system cost less). Some old television shows were recycled all day – the same episodes. RCI boasted that Oasis received a much improved Internet at sea reception capability. Not on this cruise. Dial-up speeds were the norm with numerous lost connections. The new “7-day” Internet package, sold by day and not minute, is an excellent improvement. In-cabin connectivity to the ship was good. Equipment in the Fitness Center was in poor condition with some machines unusable. The mix of stationary bicycles to treadmills and other aerobic machines is inconsistent with the passenger demographic. There were a total of 4 recumbent bicycles favored by seniors, of which one was broken and one had non-functioning electronics. Long wait time for the working bicycles with some passengers not following equipment use time guidelines and no fitness center personnel available for monitoring. Oasis has a wonderful walking/jogging track which leaves the numerous treadmills unused. After several days it became apparent that the front-line crew, from room attendants to restaurant servers, were overworked. This was confirmed by several crewmembers. RCI is reducing the staff that directly engages with passengers providing some frustration for both passengers and crew. RCI should be aware that those front-line staff are the face of the company to passengers. Since we boarded in Southampton and “didn’t exist” in RCI’s IT system for this cruise we did not receive an electronic survey nor an end of cruise summary statement of charges. The food in the specialty restaurants was “adequate,” but nothing to write home about especially considering the added cost. We selected the “walk-off” disembarkation option and got in line around 6:10AM and processed through immigration within 45 minutes. Friends with later “scheduled” times told us it took up to 3 hours to disembark! Lastly, the TV in our room “froze” during an “interactive” process. Calling “maintenance” several times over 3 hours produced only promises to fix, but no action. Finally found the direct number to IT and after several frustrating calls, the IT rep laughed at my frustration. An IT tech was sent to the room after 7 hours only after engaging an officer in customer relations. We are currently scheduled for 3 more RCI cruises (and one on Azamara which is always wonderful) and somewhat leery of what we will experience…   Read Less
Sail Date: October 2014
Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting ... Read More
Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting checked in. This was NOT to be. Hoards of passengers waiting outside the terminal for hours, the port people ( no one from RCL ever appeared) telling us at various times we could NOT enter the building because of Customs and Immigration......it wasn't until 21/2 hours of standing with easily a couple of thousand people.....in the cold, that they opened the doors......it was a nightmare to say the least. Once inside it went from bad to worse. No organization whatsoever.......and still no one from(RCL) To deflect the angry and very tired passengers. We immediately went to our cabin, thoroughly exhausted. WOW......talk about penny pinching! No lotion, no conditioner.....only 2 tiny bars of soap and shampoo which came from a dispenser. No pen, no note paper.......the only glasses were those in the bathroom. Thank God our stateroom attendant was, as usual one of the first smiling faces we encountered! Our dining was 6pm.....our waiter Bassem was what made the voyage....he greeted is by name, had our ice teas always waiting when we arrived....and of course his table service was above and beyond.....can't complain about the food, as it was acceptable....however, on the last formal night.......pizza?????? TV was pre-recorded......no signal....even on a clear day??? 15 year old movies and sitcoms.......decided not to bother watching TV. We should have known things were amiss when walking thru the Promenade and passing Guest Services......EVERDAY long, long lines......our final bill appeared on the last day.......attached was a bill showing our cabin number.....but a different name.....overall I think the staff felt the anger and frustration of the passengers.......not a lot of the usual upbeat personas.......Schooner Bar personnel.....grumpy, grumpy! Soiled chairs....filthy leather sofas......Diamond lounge......oh, my gosh......brown and barf green.....old chairs...and NEVER a flower to be seen anywhere on board. Yep, you guessed it....we're spoiled! We have dubbed the Oasis as a RUM RUNNER....a seven day Carribbean island junket....no need for friendly staff...you're not on board long enough for them to make a difference!!!! Won't even go into the complete disembarkation fiasco........6 hours to get off the ship...and another 2 hours through long winding lines to Customs. RCL WILL NOT BE MY NEXT CRUISE. We are long time cruisers (35)..... Read Less
1 Helpful Vote
Sail Date: September 2014
OVERVIEW: magnificent ship architecturally - really amazing - offering good shows, live music and activities - but that is it - otherwise a real disappointment. The lack of customer service started even before we set sail. BOOKING: we ( 2 ... Read More
OVERVIEW: magnificent ship architecturally - really amazing - offering good shows, live music and activities - but that is it - otherwise a real disappointment. The lack of customer service started even before we set sail. BOOKING: we ( 2 adults) booked early direct with RC in order to get the boardwalk balcony cabin that we really wanted. Paid, booked shows and my time dining, printed out luggage labels and documents- some days later went to print out setsail document only to find a completely different cabin number showing up - a cabin that we had no interest in. To cut a very long story short, it would seem that someone had changed the cabin without any contact with us at all - no explanation, no apology - nothing. After many phone calls and emails I finally was told that the change was because they had decided to revitalise certain cabins whilst at sea and I was eventually offered a cabin more in line with the original one I had booked. This did not excuse the change without notice or explanation and so I complained to the CEO's office. This resulted in an apology and an onboard credit. The credit did not appear automatically and we had to get the front desk to chase it up - appeared on day 4! (Having booked shows and dinner times to suit might as well not have bothered as most of shows had changed their times????????????????????? ) We live in Spain and so drove to Barcelona and parked in the Twin Towers parking, which is quite close to the cruise port – a short taxi ride away. Check in was efficient and took no time at all . Actual embarkation was a bit chaotic. DINING was a disaster. Even having a my time reservation system there was invariably a sizeable queue at the main dining room. The main dining room was not open for lunch on port days and remaining lunch time facilities totally inadequate - especially the Windjammer. Having paid over 3000 euros for 2 people for a 5 day cruise I was not amused at having to search for somewhere to sit and then to have to listen to announcements telling guests to vacate tables as soon as they had finished. There were other venues but again with seating problems. All in all quite an undignified experience. Food offerings overall were adequate – no more. CABIN and bathroom adequate but very basic. There are drinks available to buy in the fridge but it seems you are expected to use the toothbrush glasses. No what I would call bath towels - hand towels and towels a bit bigger than a hand towel. Bedding a disgrace - the duvets were just bags of large lumps around empty spaces with no filling at all - the attendant told me they had always been that way!!!!!!!!!!!!!!!!! The mattress topper hanging out of an unzipped cover. We booked this mini cruise primarily to see the ship - which we did, and size wise we thought it incredible - but we did not expect to be so disappointed with everything else. We would have done the behind the scenes tour but at $150 we thought it over the top. Maybe our expectations were too high - we were expecting something better than a floating holiday camp. We were expecting the customer service and organisational standards of other cruises (including a previous RC cruise on Navigator of the Seas) Will revert to less sensational but more enjoyable cruise ships.   Read Less
1 Helpful Vote
Sail Date: June 2014
I went on my first cruise with a friend who has been on 9 I was afraid that days at sea I would be bored. Far from the truth So much to do. The pools were crowded but they were perfect for cooling down. Beautiful pool area. Good music, ... Read More
I went on my first cruise with a friend who has been on 9 I was afraid that days at sea I would be bored. Far from the truth So much to do. The pools were crowded but they were perfect for cooling down. Beautiful pool area. Good music, both live and not Drinks were very good by the pool The windjammer was good for a fast meal. The main dining room was lovely, and the cold fruit soups were delicous. I chose the healthier, less calorie meals---very good Ash, our room steward was very nice and helpful. Loved our balcony stateroom. Found our bathroom size just perfect. Wish this ship went to Alaska-would love to take it again Read Less
1 Helpful Vote
Sail Date: April 2014
I have been on 11 cruises over 6 cruise lines. Day one on ship everything seems fine until the dining room. A week before embarkation I reserved a private table for me & fiance. Once I get to the dining room, they try to set us at a ... Read More
I have been on 11 cruises over 6 cruise lines. Day one on ship everything seems fine until the dining room. A week before embarkation I reserved a private table for me & fiance. Once I get to the dining room, they try to set us at a large table full of people. This is how i've always done dinner in the past and it is OK, however I did make my request and was accepted a week previous for a table for 2. I explain this to the dining room manager, she replies to me loud enough for the whole area to hear: "What, do you hate people so much that you can't sit next to them?" How professional of her. I did eat in the dining room that night, and formal night only. The food was on par with their Monarch of the Seas, so I ate at the buffet the other nights, which wasn't so bad since it's the same food anyway. My favorite island is Nassau, which this ship spent the least amount of time at. Didn't have time to eat breakfast and visit Atlantis. St. Thomas looked like a freight yard and the boat spends the Most time at this island. St. Maarten was enjoyable, specifically airport beach. Reservations for shows are highly recommended. I didn't reserve for the comedy show, and never got to see it. This is my fault for not reserving; I think the room holds 40 people. The highlight of the entertainment was Mo5aic, a music group out of Las Vegas. Improv show was also good. The "neighborhoods" are unique for a ship, but they don't draw the crowd. If you want to visit the buffet, you must wait in line before entering as it is always over crowded. This ship is like a floating tourist attraction rather than a relaxing cruise. Everyone I overheard had seen it on TV and wanted to sail. I did love the ship itself, but the staff, entertainment, and food for 7 days is definitely lacking. I suppose the price is worth it once, if you want bragging rights. Read Less
Sail Date: March 2014
My husband and I embarked the OOTS in Ft. Lauderdale the same day we disembarked the Celebrity Reflection in Miami. In retrospect, we should have just stayed on the Reflection but at the time we booked, we thought it would be fun to ... Read More
My husband and I embarked the OOTS in Ft. Lauderdale the same day we disembarked the Celebrity Reflection in Miami. In retrospect, we should have just stayed on the Reflection but at the time we booked, we thought it would be fun to explore a new ship that was getting so much hype. This was our 7th cruise having sailed with Celebrity and HA (for reference-we are 31 and 33 years of age). I felt like the daytime activities at best were reminiscent of a college spring break trip (belly-flop contest anyone?). I should say that we do not have any children and this ship is geared toward such. So much of the ship is dedicated to families: main pool area, front of the ship with mini-golf, boardwalk promenade. That being said, RCL does do a good job at "hiding" the kids club activities. Personally, the flash mobs, Shrek Gangnam Style Dances and Dreamworks parades and character meet and greets were just too much for us. EMBARKATION: Quick and easy-nothing remarkable. The muster drill was lengthy and unorganized (we were set up in Blaze nightclub) SHIP: The ship is absolutely stunning and nobody can deny that the vessel is beautiful. The main areas are modern and the decor is tasteful. The central park area is nice although I found it tacky that people were leaving dishes from the Park Cafe outside on the tables and benches and in the evenings, people were sleeping at the bistro tables while the musician was playing. I was surprised at the general lack of cleanliness on the ship. I guess I was comparing it to other ships that have always been spotless but the OOTS lacked in a few places. For instance, the public washrooms were slightly unkept with paper towels on the floor (no cloth options which we are used to) and we never saw an attendant cleaning up. My husband also commented that the urinals were filthy along with the floor surrounding them-Yuk! The pool area seemed to have plates, cups and garbage underneath the loungers in many areas not to mention hoards of used towels that people refuse to put away or stack on loungers to "save" them-my ultimate pet peeve. The "pool patrol" simply walked around-not sure of their actual job. I also found that some areas looked messy as people would rearrange chairs/loungers and leave them as like that when leaving and no staff would rearrange giving a messy appearance. We loved the rising tide bar though unimpressed that children (accompanying parents) were allowed in taking up chairs while adults had to stand. The rock band in Dazzles was very good and people danced all night-just wish they would have been open later than midnight. Blaze nightclub was fun playing top 40 tunes. CABINS: I could not get over the lack of storage. Prior to embarking on the OOTS, we had been travelling for 3 weeks-so we accumulated stuff in addition to our cases. I found the lack of storage to be appalling with hardly any closet space for two people to hang clothes, miniature drawers (I think only 3) and the most shallow cupboard beside the vanity mirror-not even deep enough to hold a make-up bag. Besides this, the safe in the closet was a shrunken version and smaller than any other cruise ship or hotel room I have ever seen. The veranda had the cheapest plastic furniture on it which didn't recline or have foot stools making time out there very uncomfortable. The bathroom was another story all together. I felt as though I were in a camper/motorhome stall it was so small. Products such as bath wash, conditioner or lotion is not provided-a dispenser with cheap shampoo is installed in the shower coffin. Perhaps this is standard on RCL but I was not expecting this in the class of cabin we selected. The height of the sink and counter was so short hitting below the waist of myself and my husband. What is the reasoning behind this counter height? FOOD: The food is my favourite part of cruising and we were seriously disappointed in the "not for a fee food" available. We dine at top restaurants and while I'm not expecting Michelin star quality throughout the ship, I do expect good food. The first day we chose to dine at the Windjammer cafe for lunch which my husband quickly dubbed the "Windbarfer Cafe". This was the first and last time we dined here. We found no order in how people were choosing the food and it was so disorganized. Food was like any another random buffet you would find in a mall or cheap department store. Hamburger patties are piled and slopped into warming buckets that were so unappealing. To add insult to injury, the plates are plastic and the designs on the plates are fading and scratched. I felt as though I was eating off plates found at a picnic or a campground. It was impossible to get a drink, let alone find someone to offer one. I understand that this was embarkation day and was rather quite busy but we expected more for our fist impression. We did try another time to dine here after a long day in the sun at around 9pm, only to be told by the girl at the front that they were closing and she was not allowed to let anybody else in-but, we could get pizza if we wanted to downstairs (which seemed to be the only late night option). The Pizza at Sorrentos was fine but we are not into eating pizza a few times a week let alone a few times a day. Plus, I found this place dirty with sticky floors and un-wiped tables. The specialty restaurants were very good and enjoyable. We purchased the three-restaraunt combo which permitted Giovanni's on the first night, Chops Grille and 150 Central Park. Giovanni's was very good as was Chops. We had also purchased that Ultimate beverage package prior to sailing. I'm not sure I would recommend this as many things are not included in the package (look out for the *asterisk* beside options everywhere including a guinness at the pub). Our first night at Giovanni's could have had us end up with a larger extra cost as with the beverage package, large bottles of sparkling or still water are not included in the package and this has to be told to us by the server so they will bring you a small bottle each time you request a water, or else they will charge for the large bottles. Well, who knew. The server was kind enough to ignore the extra fee this one time. This was the beginning of the many times we were charged extra. Chops Grille was good as well but there are extra charges everywhere. If you wish to have a better steak cooked in duck fat, a $19 surcharge for a NY strip is added and another $28 for a porterhouse. The regular options are just fine but the up-sell speech was slightly annoying as was the "please give me a good review when you get your online survey" speech we received here in Chops and in the MDR. We dined in the MDR once. The service was so slow. We had anytime dining but this doesn't really mean you can just show up whenever. A reservation is recommended but this defeats the whole anytime dining concept for me. We showed up at about 8:30 and had to wait a good 20 minutes of a table. Once seated, it took forever for bar service. In fact, we were finished our appy's prior to receiving our water preference and our wine. This brings me to the wine glass issue. If I am ordering a nice and fairly pricey bottle or glass of wine, I expect it to come in the proper glass and do not think this is too much to ask. Unfortunately, in the MDR, only one type of wine glass is offered regardless of the wine choice-another pet peeve of mine. The food overall was just ok-nothing special but nothing to bring us back. Our poor server was swamped and continuously apologizing for the slow bar service and slow food. She even brought us veggies and dip prior to the appy's as she felt bad (keep in mind, still no wine or water at this point). I can't remember what the meat choice was that evening, perhaps a steak, but there were only two ways it could be prepared-medium rare or medium well-no other choices. 150 Central Park was superb! We ate here on a Wednesday and would have gone back but the menu is the same (set 5-6 courses) from Wednesday on. We also had the wine pairings but this was not included in the beverage package and was an extra $75 pp surcharge. Izumi was good but pricey. A few courses and the cost adds up. $55 for lunch twice and $60 for dinner added to our total bill dramatically. We love sushi and sashimi (living in Vancouver, we are spoiled) and the quality here was fantastic and the rolls creative and delicious. We never tried the Cafe Promenade but witnessed people leaving the place with 4+ bags of chips at a time. We are lucky to be diamond plus members so our breakfasts were in the diamond lounge which had pleasant offerings and we tried the buffet in the dining room once which was ok. We also did Johnny Rockets once for breakfast which was horrible-again, plastic plates and the server said it was an extension of the windjammer buffet selection. The Solarium Bistro had a so-so offering for lunch and we did not venture here from dinner. Although there are many bars, the menus are all the same and the wines by the glass offerings are so sparse. Vintages was a great spot but I hated paying $20+ for a glass of wine. The service was also lacklustre allaround and all of the bar/restaurant staff seemed overworked and under enthusiastic. PORTS: Horrible. Haiti was a manufactured destination with overpriced activities but offered nice beaches. Falmouth was horrible; be cautious leaving the gated area as the presence of tourism police should be the first warning. If you venture too far, you will end up, as we did, in the ghetto where every step permits a new person to accost you with begging, offering of drugs or some other sad story. We wanted to get some good jerk chicken but after walking away from the port for about 30 minutes, we decided that we were the only tourists in the area and played it safe by heading back. Thus, our day was spent at Margaritaville in the gated area. Cozumel was what you would expect-chocthcky huts with crappy souvenirs but the main area is about a 45-60 min walk away from the port. Or, one could hang out at the Señor Frogs at the port which many people did. It was impossible to find a take-out coffee cup and overall, everything seemed to be an extra charge. The announcements of sales in the entertainment promenade were annoying and being a non-smoker, the odour in the casino and around the pool was obnoxious. The solarium was quieter other than the servers promoting the daily drink specials in collectable cups every 20 min or so. It was like a sauna in there and limited shade unless a spot was available beside the bar on the second level. Speaking of sauna, there is a fee of $30 per day to use the sauna in the changrooms at the fitness centre! Well, if you read this review, you are probably thinking that we are snobs but we know what we like and I don't think that is a fault. We are glad we tried this beautiful ship but the beauty was where it ended for us and I think we will be sticking to smaller ships with Celebrity or HA from now on. Read Less
Sail Date: March 2014
I have to say that after cruising the Disney Fantasy, this cruise has lots of room for improvement. It is big and has lots to offer but: -the non-smoking on balconies sucks -my kids did not want to return to the kids groups- they said ... Read More
I have to say that after cruising the Disney Fantasy, this cruise has lots of room for improvement. It is big and has lots to offer but: -the non-smoking on balconies sucks -my kids did not want to return to the kids groups- they said they were boring -no shampoo in the staterooms? -the free drinks are terrible - flavoured water in 2 restaurants that close relatively early and after that it's water and coffee only -customer service leaves a lot to be desired - people don't seem to be very happy to be working there -one very small gift shop -dining room food was ok but the steak/prime rib is terrible; very fatty and grissly - our room was dirty when we got there; someone's pants were left behind in the closet and there was garbage under the bed Considering what we paid... I don't feel like we were pampered or appreciated as guests :(   Read Less
Sail Date: January 2014
This is the 5th consecutive january my wife and I decided to take a cruise to escape Connecticut winter. We usually shop for the lowest price cruise and have chosen Norweigian twice and Carnival twice for our last two cruise. This year we ... Read More
This is the 5th consecutive january my wife and I decided to take a cruise to escape Connecticut winter. We usually shop for the lowest price cruise and have chosen Norweigian twice and Carnival twice for our last two cruise. This year we decided to splurge and chose Royal Caribbean's "Oasis Of The Seas" as our ship. Because i think of myself as half cup full instead of a cup half empty kind og guy I will give you the positives first. We loved the ship itself. It was the most beautiful ship we have been on. We spent our sea afternoons in the Solarium. For us being in our early 50's we enjoyed being out side in the sun away from all the steel drums, reggae bands playing at high decibels, belly flop contests and noisy pool side games. It was quiet in the Solarium and if we wanted to check out all the activities mid ship we could walk out there for an hour. There were also healthier food choices for lunch in the Solarium. We also cruise the Easter Caribean which I enjoy much more the the Western Caribean. Outside of Cozumel I find the Western Ports what I refer to as poverty ports. Sure the weather is warm and people friendly but I prefer the Eastern Itinery. I am not a huge critic of food like some. As long as it is reasonable and the produce is fresh I am happy. My main motivation for cruising is to escape responsibility and winter weather for a week. Out of the 9 cruises I have been on I would rate the dining room service and food #1 on the Oasis. The wait staff did a terriffic job keeping the food coming for 5,900 passengers. The food was delicious and we hardly noticed taking longer to be served with such a large hold of guests. Grade A plus We enjoyed the diving shows, and entertainment on board. Log in to Royal Caribbean and book you shows after you book your cruise. With such a high amount of guests aboard seating can be limited especialy for the Comedy show. Grade A We took advantage of the unlimited photo package aboard. For $310.00 we got unlimited picture taking. We recieved all the photos on a CD at the end of the cruise. Great value, where are you going to find 10 proffessional photographers to take your picture for 6 days for $300 at home? I loaded the pictures on I Photo when I goy home. My only complaint was that I had to download a program on my computer to upload photos. When we were in Universal Sudios last winter and bought photos we were given a card with a website and a code number to obtain our pictures to retrieve our photos. The photographer had us take a picture of the card with our phones in case we lost the card they gave us. Grade A minus ( would have given A plus in photo retieval was easier). Our cabin stewart was excellent and room cleanliness was superb. The only hic-cup for us with the cabin stewart was he would not clean out our mini bar at our request. We had to call down to the desk and request all the soda and cookies be taken from our room. We like to use the fridge to keep fruit and juice from the dining room for nibbling when we get hungry. I love being catered to, having our bathroom imaculate and bed made for us every day. Grade A My wife and I are non smokers and found this to be one of the most smoke free cruises we have been. On our last two Carnival Cruises many of the guests were smoking in there rooms even though it was forbidden. The hallways on Carnival had cigarette stench throughout the boat. Norweigian had an issue with this but not as bad as Carnival. I was elated to find the hallways clean smelling free of cigarette stench. There is one designated area on top deck for smokers and of course the Casino. Grade B plus Here is were the praise ends. On day three my wife slipped on a wet floor outside of the Ladies Restroom on the top deck. She walked back to our chairs in the Solarium in tears. I immediately went and got an officer to tell him what happened. He returned with me to my wife and asked what happened. After hearing Wendy's story he left to get ice and someone to help. He returned (not with an icepack) with a big plastic bag filled with ice. He then told us to go down to deck two for Medical Attention at 4:00 PM. This was at 3:00 PM. He left with my wife still crying. After thr Royal Caribbean Officer left us other passengers starting coming over to us offering to help us. I felt warmed by how kind people can be. One kind woman gave us some Ibuprofen gel caps to help keep swelling down. An hour later I assisted my wife down to the Infirmary on deck two. We proceded to sit down where there were several other people waiting. There was no nurse to check us in or greet us. One man walked by in scrubs after 10 minutes and smiled at us as he walked by. On the wall in front of us was a big sign saying that they did not accept Medical Insurance and any treatment would require payment. After waiting in this room for 15 minutes we decided to go back to the room so Wendy could lie on our bed and elavate her leg and ice her now swelling knee. The next morning at breakfast I spotted 3 officers standing next to each other talking over something. I approached them and started to tell the story of what happened the day before to us. The most senior Royal Caribean Officer there took out a note pad listened to me intently wrote down our room number and told us he would get back to before noon and would get Wendy medical attention. By 1:00 PM no return contact was made by the RC Officer to us. I went to help desk and related the details surrounding the accidental fall and finally got affirmative action. We went to the Infirmary and were greeted and brought down for exrays. We were told because this was an accident aboard ship there would be no charge for any Medical Treatment. Turned out nothing was broken and swelling went down. It took 22 hours a multiple requests before we were taken care of. In retrospect, one morning in the dining room we had 6 different people in the restaurant staff come up to us and ask if we needed coffee, drink or anything else in a 30 minute period. I guess having a full cup of coffee is more important to Royal Caribbean than someone that could be seriously hurt. Grade F Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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