50 Helpful Votes
Sail Date: July 2016
I am an avid RCCL cruiser and have been on over 20 cruises with this line alone. I am a 45 year old business owner who has been very loyal to the line for the following reasons: Better quality food ( The most important reason :) ... Read More
I am an avid RCCL cruiser and have been on over 20 cruises with this line alone. I am a 45 year old business owner who has been very loyal to the line for the following reasons: Better quality food ( The most important reason :) Great entertainment Exceptional service Awesome ships Great excursions and ports of call Due to business I was unable to cruise for the past 2 years. I was told by family and friends that RCCL had really fallen off. They told me there were more pay restaurants than all inclusive ones now and that you were nickeled and dimed to death, and that Carnival was the better choice. I of course being loyal did not believe this so My wife and I along with 11 others booked the Oasis of the Seas cruise that started July 9, 2016 thru July 16, 2016 I will start with the positive! My stateroom attendant was awesome! Unfortunately that is where it stops. These sites are governed by the cruise lines to draw customers so I expect any honest reviews will be removed before most can read but here goes the absolute truth on our cruise with RCCL and the Oasis of the seas. The check in process was smooth and quick. The problems start when you board the ship. You quickly notice the wear and tear on the vessel due to the 6k passengers each week. The carpets are stained the smell from the casino smoke is breathtaking while nothing works including the new Coke stations you just paid $ 65.00 to use for the next 7 days. I will do my best to provide you with an honest step by step account of my trip in this review. As I state above we walked on the ship expecting the best only to find a ship that looked much older than it's age. I was extremely thirsty so the first thing I did was bought a beverage package. I was given a cheap plastic refill cup and was told there were coke beverage stations all over the ship and I could refill at any one of them. The guy that sold me the package told me this was RCCL's way of allowing the waiters to better serve the alcohol drinkers while making the rest of us service ourselves. I can already see how unimportant I am becoming. Regardless I went to the closest beverage station to find that it did not work. I then went to 5 more to find lines of people upset because the others were non operable as well. That's right we buy a package to serve ourselves and all the stations on the 5th floor didn't work. But the bar was in full bloom. All the alcohol stations worked fine. So I went to the bar closest to me and asked him to fill the drink cup and was told they did not do that in bars anymore to use a station. I explained the stations didn't work and I was told to report the issue. I then found a manager walking by and explained to him my issue he went straight to same bar tender and had him fill my cup along with the 200 others standing behind me. The drink stations only worked in certain areas and even then only worked at times during our 7 day trip. I share this story to set the tone as to what your should expect as I walk you through the rest of my review. At 1:00 we are allowed to go to staterooms. So we went in and met our attendant. This was the highlight of my cruise. He was a great guy and did a fantastic job. We had dinner reservations at Izumiz Japanese Hibachi restaurant and were waiting on our luggage which never arrived. Nor did anyone else on our side of the 9th floor. The odd thing is there was luggage in halls but none in front of the staterooms it belonged to. So we all started walking the halls on both sides of ship looking for our luggage. We could not find ours and decided to go to dinner and deal with it later. We had prepaid online for the Izumizs package prior to boarding and did not want to be late. We get to the restaurant and are handed our menus. We then find out that what we bought was only for the lower items on the menu and if we wanted premium meats we would have to pay $ 10.00 more. You should expect this price gouging for your entire cruise. After dinner I gave the waiter my sign and sail card for the extra $ 10.00. Now keep in mind I questioned the waiter over the upcharge and clearly told him I thought that was shady since we prepaid. He returns with my card and tells me that my card was declined. I explained to him I booked excursions and bought the coke package all using same sign and sail card that is to be charged to my Amex platinum card. He then in front of all guests says sir you can go to guest services and put money on your card to avoid the embarrassment going forward. As you can see his comment was meant to embarrass but ended badly for him. I then went to guest services to find a line that had over 120 people in it. That's right I'm not the only one having issues. While standing in line we hear no one can find their luggage, the beverage stations still do not work and the air conditioning in several rooms do not work. The issues are endless and after 1.5 hours on our first night of the cruise we get to the Guest services rep who informs me that there is nothing wrong with my card and the issue is with the restaurant and that she would have her staff locate our luggage. That is right I waste 1.5 hours in line for a working card. We go back to our room to see if luggage is there and still nothing. I then see my neighbor whose luggage was missing as well. We decide to go floor by floor if need be to find our bags and start our search. At 10:30 pm we start noticing the luggage still in the halls belong to rooms all over ship. For example on the 9th floor we found luggage that belonged on the 7th and so on. At 11:15 I locate my neighbors bag on the 8th floor and his wives bag on the opposite side of 9. At 11:30 PM I find our bags together on the back hall of 8. We were in room 9622. We prepaid for the Atlantis water park excursion that started at 7:15 the next morning that promised 4 hours. We meet at 7:15 am Day 2 and get to Atlantis at 8:15 to be told the water park is closed until 10:00 and that we could use the pools until then. Now keep in mind the ship sails at 1:00 and last shuttle back is 12:30 and park is closed until 10am. This explains itself and when we all complained we were told to go to guest services. LOL. I then cancelled the rest of our excursions immediately. Now I will quickly hit the highlights of the other issues we had to eliminate a long read. Entertainment - reservations were a mess. You would make reservations for shows on your TV and at Guest services and get to shows to find no reservations. This was a common issue for everyone. Their systems were always down and no one could explain why you were lost! There is limited seating for every show and without reservations you can not enter. Some good advice pre book every show prior to boarding if you want any chance to view. Otherwise you will be treated poorly. Dining - There are now more pay restaurants than all inclusive ones on the larger ships. And even on your main dining menu you can have lower quality selections or pay for better quality dishes. The food used to be the one thing that separated RCCL from Carnival. Now thay are about equal in quality but nickel and dime you to spend more to get better selections. The food on the Oasis is at best average! Cleanliness - The grande didning room is located on same floor as the casino. The odor and smoke smell from the casino is so bad many refused to eat in the grande dining room. There are products that kill this odor and smell I hve no idea why this is an issue but it was terrible! The common area restrooms were nasty all the time. The floors were black in the restrooms closest to Opal Theater. People were actually taking pictures of the mess to report. I took a paper towel am wiped an area on the floor. My clean mark was there on Friday night when I went to sleep. My thoughts are way to many people on a ship. Furniture is knicked up, cup holders broken in theaters, carpets filthy, brass tarnished, glass a mess, spa nasty. The overall condition and cleanliness was poor. All surveys will convey this! Bar Staff - Should be replaced! If you but alcohol they will come to you at poolside but you will pay $ 12.98 per 10 ounce Mudslide specialty drink and get a nice $ 2.00 gratuity added to bill to bring it to you. If you drink non alcoholic drinks forget service and be prepared to buy you a few 2 liters before boarding. The bars will actually refuse to fill our coke cup when your self serve machines do not work. On day 5 I started acting in the same manner as the bar staff. If they walked close Id stand and yell do not avoid non alcohol drinkers we deserve the same damn service as others. And when a guy at the bar refused to fill my cup Id cause a scene. This quickly changed things after a few of these fits! In closing my thoughts are this. The new ships have to many passengers and not enough staff. RCCL is more concerned with making even more money they forgot what made them different. It is no longer all inclusive therefore no less expensive than flying your family to a destination. If you want decent food and a few beverages expect an additional $ 600.00 to 1k each added to your sail and sign card. If you have issues they do not care and clearly will do nothing to assist as seen by our luggage. 11 of us went on this ship and unfortunatley all of us had same issues. 12 couples had planned on taking the Allure cruise in April. We all cancelled after this experience and booked Carnival. I am very loyal and really enjoyed my past vacations with RCCL. So I sad to see this occur. Very Sad! I tried explaining my concerns with RCCL Customer support and got same treatment so I refuse to spend my money with such a company! I hope this helps others to avoid the messes we did! Read Less
6 Helpful Votes
Sail Date: May 2016
I am a loyal Royal Caribbean cruiser (diamond plus) but this cruise was the worst I have ever been on. Servers in Diamond lounge were dreadful. The lounge was not very busy. They stood around chatting to one another ignoring patrons. ... Read More
I am a loyal Royal Caribbean cruiser (diamond plus) but this cruise was the worst I have ever been on. Servers in Diamond lounge were dreadful. The lounge was not very busy. They stood around chatting to one another ignoring patrons. They were not responsive to people wanting to order a beverage. Many had to get up and go to them to request a drink. When they did take a drink order they would forget to bring it. When they did deliver a drink it was without a napkin. Also they did not know how to make a simple drink such as a Bloody Mary. I gave them two tries and finally had to go to the Pub to get a decent drink. It would be nice to have towels by the flow riders. It is very disappointing that suite guest get better treatment than loyal crown and anchor members such as Diamond Plus and Pinnacle. Food in dining room worst I have ever had. Lobster was dry. I ordered the regular steak on two different nights and both times the taste was so bad that I only took one bite and had to spit it out. Onion soup good at the beginning of the week and towards the end started to taste like dish water. The only time the head waiter showed up at the table was for birthday celebrations. I am tired of tipping someone I barely see. Highly recommend they be removed from the automatic gratuities. Food in Windjammer was fair. Appears that food was geared towards foreign guests. For embarkation it would be nice to have a separate entry line for diamond plus and pinnacle passengers. Departure through customs was lengthy. Need to have more than 5 lanes open for 6,000 people. Lessons could be learned from Port Canaveral. Royal needs to pay more attention to it's frequent cruises vs. the one time suite guests. The suite guests are treated like royalty while people who have cruised in excess of 150 nights are ignored. It's the repeat customers that bring revenue. Read Less
21 Helpful Votes
Sail Date: April 2016
My husband and I took this cruise because the date worked best for my schedule. We've sailed with RCCL before and have had good experiences. Over the last 5 years we have sailed exclusively with Celebrity and have had consistently ... Read More
My husband and I took this cruise because the date worked best for my schedule. We've sailed with RCCL before and have had good experiences. Over the last 5 years we have sailed exclusively with Celebrity and have had consistently great experiences. This time we thought it would be interesting to experience one of the mega ships. Bad idea! Positives: To be fair, there are a number of really good things about the Oasis, and many of the passengers I spoke to were very happy with the cruise. The neighborhood design of the ship is very effective, in that you never really feel like you are sailing with 6,000 other passengers (except for the Windjammer market which we avoided like the plague after one look inside during peak lunch hour). There are lots of entertainment options and many different options for meals outside of the main dining room and Windjammer. RCCL does a great job with embarkation and disembarkation - they seem to have the art of moving a lot of people through the process down to a science. The staff with a few notable exceptions were very friendly and helpful. Our cabin (category D1) was of reasonable size and had a good amount of storage space. There are many hidden nooks and crannies throughout the ship where you can sit quietly (deck 5 aft and decks 6 - 9 aft all have chairs and are a bit off the beaten track). The walking/jogging track on deck 5 is brilliant - really nice not to have to fight to get past deck chairs and sun worshippers to get your exercise in. Some of the specialty restaurants were excellent. Negatives - where do I begin. If you purchase a multi-night specialty dining package as we did, the RCCL website asks you to select which night (first or second) you will start using your package and what time preference. It further states RCCL will select the restaurant for that first night and inform you by placing information in your stateroom. That was not our experience. There was nothing in our stateroom. After multiple trips to Guest Services (one phone call in which we were hung up on) we were told that we were supposed to have made the reservation ourselves. At that point it was less than an hour prior to our selected dinner time and very few options left. We ended up having to make reservations for our 3 preferred restaurants for the last 3 nights of the cruise and at terrible times (i.e. 5:30pm at Chops - it was either that or 9:30 pm). The spa experience was horrific! No robes given. We were forced to wait in a room where a heavy sales pitch was taking place for acupuncture. Our therapists were 15 minutes late. the massage itself was a total joke - absolutely the worst we've ever experienced and we've had some pretty bad ones. We felt like we took $400 and threw it overboard. The stateroom amenities were non-existent. No shampoo/conditioner etc. Not even a box of facial tissue (we had to take one from a restroom). The towels were absolutely threadbare. There was one meager bar of very poor quality soap which said in big bold letters "made in PRC" on the back. The pillows were either flat as a pancake or completely lumpy. The toilet tissue was scratchy and almost transparent it was so thin. Restaurants: We didn't eat in the main dining room or in the Windjammer marketplace, based on other reviews. Breakfast: We enjoyed the Park Cafe, the Solarium Bistro, and the Wipeout Cafe for breakfast. Lunch: We enjoyed the Solarium Bistro and the Park Cafe for lunch - in fact we ate there every day we weren't in port! Dinner: We loved the Solarium Bistro. For $20 p/p it's probably the best value on the ship. We ate there twice and had great meals and service and ambience both times. We had a good meal at Sabor and found the prices to be very reasonable. Try the dessert platter for $5 - really nice assortment of tasty treats. We had a so-so experience at Izumi. We found the prices to be comparable to any large city sushi restaurant ($13 - $17 for their rolls) and not particularly good. Our tempura shrimp crunch roll was awful. The tempura shrimp was stone cold and greasy. It clearly had been pre-cooked and refrigerated or frozen. We had a really lovely meal at Giovvani's - the food and service were excellent. 150 Park was absolutely top notch. Food, service and decor were exquisite. Highly recommend it - totally worth the $40 per person. Chops was our biggest disappointment. We ate there the last night of the cruise (for reasons mentioned above). We had high expectations. The scallop appetizer was good, not great. My salad was spoiled... the lettuce was literally rotted. When I pointed it out to the waiter he just shrugged. My husband ordered the veal chop and I ordered the NY strip. His was overcooked and a very poor cut of meat (he ordered medium rate and it was medium to medium well). My steak was undercooked (It was rare and I ordered medium rare) but otherwise a decent piece of beef. Dessert was perhaps the worst. I ordered the chocolate cake with molten center and coconut ice cream. The cake was practically burnt it was so overcooked - there was nothing molten about it, and the coconut ice cream was grainy and had zero flavor. Husband had the red velvet cake and it was till frozen! Really awful experience. I could go on and on but this is long enough. Needless to say we won't be sailing on the Oasis or RCCL again any time soon. I've learned my lesson and will stick with Celebrity in the future! Read Less
10 Helpful Votes
Sail Date: April 2016
This was my 1st time cruising w/Royal Caribbean & may be my last. We went on this ship because we had family from Atlanta going & they had been on this ship several times. They love it. We were told several times & from several ... Read More
This was my 1st time cruising w/Royal Caribbean & may be my last. We went on this ship because we had family from Atlanta going & they had been on this ship several times. They love it. We were told several times & from several different people that we will love cruising w/Royal. The food was not good at all, we were moved 4 different times in the main dining and the service was awful! We had to ask for water & bread, it took forever to get our food & when we did it was cold and looked thrown together. Our waiter & his assistant seemed to be confused, they got our orders wrong. This was every single night & at each time we were moved & w/different waiters. I did not understand why no announcements were made regarding anything. When we got to our ports, nothing, no mention of activates or entertainment was announced. There were no activates on the pool deck, no bands, no music, nothing. Spent a lot of time in the spa, but was disappointed on the size of the spa for such a big ship! Only 2 small steam rooms & 1 small dry sauna. I like the rooms hot, but theses rooms were so small, which cause them to be too hot. The steam came out under the seats and would burn your legs and the dry on was so hot you had to put down towels to keep from getting burnt. It only had 4 relaxation chairs & no windows to see the ocean. This cruise was way too much money to be so bad. The charge you for everything & I do mean everything, exp: towels on pool deck, small bag of popcorn $2.50, really! Going back to Carnival!!! Read Less
7 Helpful Votes
Sail Date: February 2016
Every two years, we book a family cruise and look forward to a week of relaxation. Of the five cruises taken to date, this was the worst. From the moment we stepped onboard the ship, it was constant selling of products and services. I ... Read More
Every two years, we book a family cruise and look forward to a week of relaxation. Of the five cruises taken to date, this was the worst. From the moment we stepped onboard the ship, it was constant selling of products and services. I thought I had maybe accidentally booked a QVC cruise. From the first moment we entered the Promenade, we had to walk a gauntlet of sales teams selling alcohol packages and spa services and dining. Every time we turned on the TV, the message box was full of more sales for spa services, losing weight, teeth whitening and more. Trying to sit at a nice Pub on the Promenade, you were distracted by hordes of people fighting over purse sales, jewelry sales and t-shirt sales. At times it seemed they were a bunch of pigeons fighting over a french-fry in the parking lot of McDonalds. We never received an invitation to the past cruisers party; maybe I missed it in my TV message box among all the Spa sales messages. Leaving the ship was an absolute nightmare. The line stretched from customs all the way back to the ship. We stood in line for an hour and when we finally made it to the luggage area, there were no signs directing people. We did not need to pickup bags as we signed up for the luggage program and when we asked for directions, we got different answers from different cruise staff. We were also traveling with an elderly person with disabilities and again, there were no signs directing people who need assistance. The best part of the cruise was our waiter, assistant and head waiter. They accommodated every request and were exceptional with their service. The meal selections were abundant and delicious; I never heard a complaint from any of the ten of us at the table. When we asked if they would be serving lumpia (a Philipine dish), the head waiter made special arrangements to have it made for us. I was one who thought I'd be cruising for many years to come but this "QVC" cruise has changed my mind and I believe we will try an all-inclusive resort next time. Read Less
19 Helpful Votes
Sail Date: February 2016
I'll start with the the best part of the cruise. Our Cabin Attendant (Clover Roberts) was a great Steward. She was always helpful with a smile on her face and very respectful. She made a so-so trip for us a better than it would have ... Read More
I'll start with the the best part of the cruise. Our Cabin Attendant (Clover Roberts) was a great Steward. She was always helpful with a smile on her face and very respectful. She made a so-so trip for us a better than it would have been. There was one waiter, who served us once at dinner and once at lunch, that was great! Unfortunately, that was the exception, not the rule. This was after complaining twice about service issues. Johnny Rockets now charges extra fee for lunch and dinner, $6.95 per person, and extra $5 for shakes. I'm a diamond Crown and anchor member and know good service when I receive it. I was really disappointed with being on Oasis this time. It was my second time. The popcorn selling at the shows and by the pool is really bad. When you go on an all inclusive vacation, you don't expect to pay for things like popcorn and pringles chips in the pub. This is not ok, and shame on Royal for doing it. Our friend won the poker tournament and will be on Allure in December, and I'm actually considering not going because of the up sells for every little thing on the mega ships, and the overall service that seems to have suffered. The loyalty program needs to be recognized as well. Most dining room staff wouldn't give us priority seating in the dining room for "my time dining" and did not recognize our status. Also no priority seating in the shows. There were so many private functions being held in bars, clubs and lounges, we were very disappointed to be a guest on this ship and not be able to enjoy these areas most of the cruise. What was worse, is that I had friends who had never sailed, and I bragged to them about the service and all the things that we were going to be able to do, that didn't happen. The popcorn thing was absolutely ridiculous and a lot of guests around the ship were talking about it. The worse thing about the experience was the overall service in the bars, dining rooms and also the large groups on board that took over the ship making it seem like we weren't as important and making it impossible to take advantage of the clubs there. Read Less
11 Helpful Votes
Sail Date: January 2016
We generally cruise with Princess however, three years ago we saw the Oasis and had to try it. We did and six months later we cruised the Allure. At that time, we we're blown away by the ship and the food, specially the shows!! ... Read More
We generally cruise with Princess however, three years ago we saw the Oasis and had to try it. We did and six months later we cruised the Allure. At that time, we we're blown away by the ship and the food, specially the shows!! After two more princes cruises, 10 in all now, we just cruised the Oasis. Bad choice. First off, the ship is still magnificent and shows are not to be beaten BUT, thats where the compliments end. Other than our room steward and ONE waiter in the speciality dining, the crew was generally disgruntled and put out by every guest request request! "not my job", "ask that person over there" and just being ignored by a server in the cafe in Central park was the attitude of the crew. NEVER had that on Princess. Now the real interesting part for me as I am in the food, protein business and know the quality on meats purchased. They have obviously cut way back on the grade and quality of protein they purchase from tender and flavorful to keep chewing and don't swallow! They are very much aware of this as in the main dining room which I uses twice and could not take it anymore, they offer a strip steak on the menus BUT, if you want one you can chew and swallow, its $30 extra. The chicken used is so tough and rubbery that had they stewed it, it may have been edible. RC is building some of the nicest most interesting ships on the ocean and cutting back in their quality of service and food to pay for it. $2.50 for popcorn!!! Come on, next they will charge for tap water. Sorry for the rant but I had to get my feelings in writing. This is my very first post ever and probably my last as this is now what I do but, this past expensive experience with great expectations and poor delivery had to be written by me. Bad crew attitude and poor service coupled with horrible food both in quality and preperation has thankfully sent me back to Princess. RC is truly a Bloomingdales building providing Dollar General culinary and service, maybe the .99 cent store, I may give that one some thought. HELLO Princess next cruise. Read Less
10 Helpful Votes
Sail Date: December 2015
Our kids/grandkids invited us to go with them on this cruise back in January of 2015. Because we love our kids we proceeded to spend an exorbitant amount of money on this cruise. Being seasoned travelers we purchased a direct flight into ... Read More
Our kids/grandkids invited us to go with them on this cruise back in January of 2015. Because we love our kids we proceeded to spend an exorbitant amount of money on this cruise. Being seasoned travelers we purchased a direct flight into Ft. Lauderdale. Our kids - because there were a lot of them choose a connecting flight. There was an illness in my daughter-in-laws family which precluded them going the day before. Long story short - they missed their connection and missed the ship - air travel was so snarled that they couldn't even get to any of the other ports either. So my husband and I were stuck on this huge cruise ship. We'd done Allure of the seas with them the year before - so unfortunately we knew what we were in for. There are about 4000 kids on these huge cruises of over 6000 passengers. 2000 under the age of 10 running wild, complaining and wailing and the other 2000 under 18 with their noses stuck in their IPhones. When you are traveling with your own, it makes it a bit easier to overlook everyone else's. If you are just a couple looking for a lovely relaxing cruise DO NOT - I repeat DO NOT book a cruise on the Oasis or the Allure. We bonded with a few other couples who were also alone and we were all pretty miserable. Honestly, I spent most of my time on our balcony (thank God we had one) because on days at sea - the the ship was a madhouse. Now to the food. Really, and I've told RC this twice now - you just cannot serve that many people effectively. The food was mediocre at best. And often just terrible. We decided to do my time dinning - or as we called it RC-Time dinning. If you could get a reservation - you still had to wait. And once you got into the dinning room it was pandemonium - good luck getting a glass of wine - there were no wine stewards or cocktail waiters that we could find and the waiters were slammed and did know the wine at all. We had our wedding anniversary on board and decided to splurge on the specialty dinning Italian restaurant. Definitely the best meal we had, but for an extra 40 bucks - it was just OK. Ship entertainment was a bust - too windy to do their fabulous diving show - and the cast of CATS! was sick for most of the cruise. Not RC's fault, but it did make a lousy cruise worse. Our cabin was the "superior" balcony cabin (hate to see the inferior :-), but the sofa was stained - I put a towel on it to sit. And I'd say overall it was in dire need of a refresh. Everything was just kind of dingy. So bottom line - there are great family ships that are smaller. While there are tons of things to do on these huge ships - there are also tons of other people waiting to do them. Somehow the herd mentality takes over and that is not so pleasant. All I can say is this is my last RC cruise for a while. Next time I will try one of the smaller lines like Princess etc. - I will leave the behemoth class to other, braver souls. Good luck! Read Less
4 Helpful Votes
Sail Date: November 2015
Last spring, we went on the Allure of the Seas and had a fabulous time so we decided to try Oasis in early December which is physically the same ship. However, this time we were not happy. It wasn’t all bad but the negatives ruined the ... Read More
Last spring, we went on the Allure of the Seas and had a fabulous time so we decided to try Oasis in early December which is physically the same ship. However, this time we were not happy. It wasn’t all bad but the negatives ruined the many positives on our one-week cruise. I’m going to divide my assessment into good and bad so let’s start with the good. Before I eventually recommend you consider avoiding Oasis of the Seas, there were many pluses for the week. POSITIVES 1. The ship is physically stunning and beautiful. 2. The staff is fabulous, especially the hard working cabin attendants who apparently work all day long, 7 days a week. 3. Our cabin was very comfortable and the aforementioned cabin attendant made up the beds and cleaned it at least 3 times per day. Unbelievable! 4. The ports, Nassau, St. Thomas, and St. Maarten were nice places to visit, with warm and friendly people, but the Nassau visit was a 7 AM arrival with a 2 PM departure. Are you kidding? 5. Except for the show Cats, the entertainment was first class in true Royal Caribbean tradition. The Oasis of the Seas orchestra was phenomenal as were the singers from Cats when they performing in other settings, such as Dazzles. 6. DISCO NIGHT (Wednesday) on the Royal Promenade was the entertainment highlight of the week. It’s a large party where everyone had tons of fun. 7. The two guys from the Comedy Club were hilarious, the ice show was great, and there were some very enjoyable moments in the Jazz Club. They also had an excellent band performing in the Dazzles nightclub. 8. We actually liked the food in the Windjammer Café and the staff in Windjammer is nothing short of fantastic. Some people complained about a lack of variety but I thought they had plenty of choices. 9. The Casino Staff was excellent but not the casino, see below. NEGATIVES Royal Caribbean LIES when they claim they care about the environment because they subject both their guests and employees to a smoke filled den of cancer causing carcinogens in the Casino. They obviously don’t care about the environment of their guests and employees. We love to gamble but our hair, clothes, and lungs were filled with a heavy dose of smoke. One half of the casino is allegedly smoke free but it’s one facility so the entire venue rapidly fills up with cigarette smoke. It’s utterly disgusting, and despite many positives on the cruise, it ruined the week for us. Even if you don’t gamble, the Casino is in the heart of Deck 4 where all the entertainment venues are located. That means you’re constantly walking through the casino to get to and/or from one venue or another. Once again, if Royal Caribbean really cares about the environment, they would make the Casino SMOKE FREE. I can’t believe in the 21st Century, that R.C. would allow a small minority of passengers to contaminate the air for everyone on Deck 4. On the Allure of the Seas, we loved the Broadway caliber show “Chicago” and were looking forward to seeing Cats, but it was a major disappointment. More than half of the audience left during intermission. The cast is very talented but the show is a loser. But we did enjoy watching the excellent cast members perform in the Dazzles nightclub and on the Royal Promenade during Disco Night. For us, the food in the dining room was poor quality and/or mediocre at best. Everyone has different tastes in food but we didn’t enjoy it. We’re very basic eaters, we don’t like fancy food, but even we had trouble finding something we liked. You might like it but don’t expect anything great. Of course the dining room staff was very attentive but they can’t make bad food taste good. Although we liked the choices in the Windjammer Café, finding a free table at the buffet with 5,700 passengers on the ship was a never ending challenge. And here’s a trivial complaint. I like whole grain cereal such as Raisin Bran but it was missing in action at breakfast. They had Total which is a good choice but it was hard to find as was Peach or Strawberry yogurt. It seemed as if the only yogurt available was blueberry. And I also love bananas, yet for the most part, they were green all week. When you eat so much food on a cruise, one must work out so I went to the very nice Fitness Center every day from Sunday through Friday. Unfortunately, the cardio Life Fitness machines were not properly maintained. I understand mechanical items will periodically fail but there were far too many in that category. On my first visit to the Fitness Center, I had to try 3 elliptical machines before I found one which functioned properly. On Wednesday I literally counted 14 Life Fitness machines which were out of order and some others which didn’t function properly. Out of order means they weren’t working at all while malfunctioned meant you could use it but you couldn’t select the desired mode such as manual or interval. On Thursday, some of the 14 out of order machines were fixed but several were still out of order. That’s unacceptable. Exiting the ship in Ft. Lauderdale was a nightmare. R.C. tries their best to divide up departure times to improve the flow but the laws of physics cannot be overcome. When 5,700 passengers try to go through U.S. Customs within a 2-hour time frame, it’s an horrendous experience. We were on a never ending serpentine line dragging our luggage for almost an hour. Read Less
3 Helpful Votes
Sail Date: November 2015
Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship ... Read More
Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship but customer service and personality is lacking. It is huge, it is beautiful and offers choices but you will wait in lines forever for activities. Sure it has a carousel, but it is only open a few hours a day. Sure it has a zip line, again only open a few hours a day. It is a handicap accessible ship but not handicap friendly. We took my parents for their 50th anniversary as a gift, they had never cruised before. We had been on 2 recent cruises with Enchantment and Allure with good experiences. We were nearly trampled to death with no special arrangements for handicapped individuals to board. The elevators close so quickly that the wheelchair is constantly getting hit with closing doors that do not seem to sense someone is there. Lining up for shows left wheelchairs near stairs with huge potential fall risks. The impersonal mall-like atmosphere has line dancing, zumba, parades and shopping, but leaves no way for those in wheelchairs or scooters to make their way through. It is chaos. Dining was good. The first night we ate at Chops and it was fantastic, but hugely pricey at $268 for a party of 5. They sang happy anniversary and we received wonderful service. Rooms were clean and steward was on top of everything. LONG lines for customer service constantly. LONG lines for everything. The dining area was so noisy it seemed more like a high school cafeteria with people hollering, it seemed uncivilized. The food was good, but the wait staff seemed stressed and pressed for time and it made it impersonal. I felt sorry for them. There was no joy in their jobs. We went to the Prohibition Party, which again at $35 per person seems pricey. Difficult to get a wheelchair in, and due to impatience of staff getting my mother in, one waiter took it upon himself to press the go button on my mother's scooter, slamming her into the wall and break her toes. She then spent the last 4 days of the 7 day cruise in bed totally black and blue and placed on bed rest by the ship physician. It was awful. What was Royal's response? Why did she allow the waiter to push the button. Like she gave him permission? There was no apology, and for her pain, suffering and missing the cruise, she was offered free medical care when we had already paid for the cruise insurance. The whole process was one of indifference, lacked any compassion, and frankly felt it was disgusting. We will never cruise with Royal Caribbean again and recommend anyone with disabilities to avoid these large mega ships. They staff is stretched too thin to be helpful. Waiting in lines at the buffet or finding a table, there is no wiggle room for wheelchairs or scooters and staff do not have the capacity to help. We had really wanted the occasion to be special. It is very difficult to get to shows - all handicap seating is at the back, and late comers and drunkards are allowed to be at the back, so you get nothing from the shows whatsoever. Read Less
2 Helpful Votes
Sail Date: November 2015
We are frequent travelers with Royal Caribbean and were really looking forward to sailing on the Oasis since we had a very positive experience on the Allure. We were very disappointed in the condition of the ship. Most of the public ... Read More
We are frequent travelers with Royal Caribbean and were really looking forward to sailing on the Oasis since we had a very positive experience on the Allure. We were very disappointed in the condition of the ship. Most of the public spaces seemed worn and dirty. In the Promenade, the tables were always dirty and strewn about. The Cruise Director and his staff were totally disappointing. We've never seen such an unorganized ship in all our travels. There were lines to get into the Windjammer. Service was extremely slow in the Main Dining Room for Breakfast service. Our show reservations were changed three times. My husband booked a Flowrider lesson only to have it cancelled on the date scheduled because the instructor said that he needed at least three people to book??? When we voiced a complaint about our experiences to the Cruise staff, their only response was to contact Corporate. Well, we did write a three page letter to the head Corporate staff. We sent it certified, return receipt so we know that it was received. This was in the middle of November. To this date, we have not received one word from Royal Caribbean. This is extremely disappointing. We feel that Royal Caribbean Corporation is only concerned with their bottom dollar and not satisfying their frequent cruisers. Read Less
1 Helpful Vote
Sail Date: November 2015
Just returned from 7 night cruise on RCL Oasis of the Seas. Most everyone I met on board agreed the ship is just too big (RCL should listen to cruisers as we heard they are building even bigger ones!). The ship was beautiful and clean but ... Read More
Just returned from 7 night cruise on RCL Oasis of the Seas. Most everyone I met on board agreed the ship is just too big (RCL should listen to cruisers as we heard they are building even bigger ones!). The ship was beautiful and clean but total disappointment. Day 1 was total and utter chaos. The boarding itself went rather smoothly but once on board everyone was jammed into the Royal Promenade trying to sell you something; dragging carry-on luggage with 6000 others was not fun. There was no where to sit and The Windjammer buffet was terrible; most food was cold or soggy; fruit was not ripe enough to eat. The evening dinner was not bad most nights - except the night I bit into a piece of glass in my dessert and cut my mouth; spent evening picking small shards of glass from side of mouth; waiter witnessed and manager confirmed but spent more time making sure proper incident reports were filed versus making any resolution for me. I felt the entire cruise was very impersonal. This line also "nickeled and dimed" more than any others (this was my first cruise but travelling with 10 others who have been on multiple cruises with variety of cruiselines). It was confusing to know what was included and what you had to pay extra for. There were so many specialty restaurants and ice cream shop/bakery that you had to pay ALOT extra to eat. Beverage packages were pushed from Day 1 and were outrageously expensive as were individual drinks $10-14 plus 18% gratuity per drink. We also paid $12.95 per day per person for gratuity and then were given an envelope to leave more tips in cash. Our waiter told us to go back to the room and get cash for him because he wouldn't see it if we left it in the envelope - this was very tacky and irritating. The spa was also a huge conglomerate of pushy salespeople. One service was "not enough" and in addition pushed their products/supplements and services. The deal would have to be REALLY, REALLY good for me to ever cruise RCL Oasis again. Read Less
2 Helpful Votes
Sail Date: November 2015
Just returned from 7 night cruise on RCL Oasis of the Seas. Most everyone I met on board agreed the ship is just too big (RCL should listen to cruisers as we heard they are building even bigger ones!). The ship was beautiful and clean but ... Read More
Just returned from 7 night cruise on RCL Oasis of the Seas. Most everyone I met on board agreed the ship is just too big (RCL should listen to cruisers as we heard they are building even bigger ones!). The ship was beautiful and clean but total disappointment. Day 1 was total and utter chaos. The boarding itself went rather smoothly but once on board everyone was jammed into the Royal Promenade trying to sell you something; dragging carry-on luggage with 6000 others was not fun. There was no where to sit and The Windjammer buffet was terrible; most food was cold or soggy; fruit was not ripe enough to eat. The evening dinner was not bad most nights - except the night I bit into a piece of glass in my dessert and cut my mouth; spent evening picking small shards of glass from side of mouth; waiter witnessed and manager confirmed but spent more time making sure proper incident reports were filed versus making any resolution for me. I felt the entire cruise was very impersonal. This line also "nickeled and dimed" more than any others (this was my first cruise but travelling with 10 others who have been on multiple cruises with variety of cruiselines). It was confusing to know what was included and what you had to pay extra for. There were so many specialty restaurants and ice cream shop/bakery that you had to pay ALOT extra to eat. Beverage packages were pushed from Day 1 and were outrageously expensive as were individual drinks $10-14 plus 18% gratuity per drink. We also paid $12.95 per day per person for gratuity and then were given an envelope to leave more tips in cash. Our waiter told us to go back to the room and get cash for him because he wouldn't see it if we left it in the envelope - this was very tacky and irritating. The spa was also a huge conglomerate of pushy salespeople. One service was "not enough" and in addition pushed their products/supplements and services. The deal would have to be REALLY, REALLY good for me to ever cruise RCL Oasis again. Read Less
1 Helpful Vote
Sail Date: November 2015
My husband and I have previously cruised with RC and I was quite happy to get to go on a cruise on the Oasis as I had a friend who had cruised on the Allure and loved it. I have to say I was a bit disappointed. We asked to go on the ... Read More
My husband and I have previously cruised with RC and I was quite happy to get to go on a cruise on the Oasis as I had a friend who had cruised on the Allure and loved it. I have to say I was a bit disappointed. We asked to go on the handicapped line because I have MS. I don't like to use a wheelchair, but with the wait on the handicapped line I sure could have used one...thankfully it was nicely air conditioned. We had our picture taken and walked on board up a very long gang plank...could have used that Wheel chair... We were allowed to go to our rooms right away and that was great because you usually have to wait... The room was very nicely appointed...we had a balcony over Central Park...we opened the door only to be blasted back into the room by the pool band which was excessively loud... My husband went to check our reservations for shows that he had made months in advance only to find out they were all changed around and we missed the Aqua show because a new crew came on and they didn't pass whatever they were supposed to pass...they booked two shows in one day...I can't do that...I have MS...the heck with the Wheelchair... The room steward was one of the best we have had...very pleasant, easy to talk with and made sure I had what I needed...you have to request ice water and tissues and no chocolates on the bed (I really don't need it) the room air conditioning was great until the last night when it refused to cool down the room... The pool area at the beach pool was wonderful...plenty of shaded chairs even with a ton of people on the ship on sea days...the particular bar I used for my diet coke was always with no line and the towels were right there... We had dinner at anytime dining...our waiter, Joel, was fantastic and we had him for the days we ate there...he remembered my dietary restricions, etc and always made sure I had what I requested...including no salt in gravy...the tables were jammed in so tightly that you could barely get in and out and the poor waiters have very little room to maneuver in...and that includes the guests trying to get out... The breakfast line at the Icon Grill restaurant went very quickly and we had breakfast at a table for 4 with different people we met on the line...and had a great time... We loved Central Park, but couldn't really enjoy it because of the loud music coming from the pool deck... They had a sampling of the comedians at the ice arena one night and they had us in tears they were so funny, but when we went to the 18+ show it was pretty much the same show with the F-bomb thrown in...I thought I could have gotten a job as a comedianne on the ship as I got plenty of laughs in the elevators with my comments...and I didn't need to use the F-bomb... The food at the specialty restaurants was wonderful and made to my liking...and the waiter was fantastic. They did charge outlandishly for up end dishes...(which weren't very up end) the desserts were fantastic! ( I couldn't help myself)... We only got off at Falmouth, Jamaica and did a tour of the shops...then right back to the ship...easy to get onboard again... I got to see Cats (the musical in full length) and the ice show...I liked both...easy to get seats where I could see what was going on... The shopping area was very crowded and noisy...All high end shops with high end prices...that was the Royal promenade...and on the boardwalk...they had a store with a baby G watch in it I wanted only I could get it cheaper on Amazon... The gym was good and I could always get a treadmill...no fan on the treadmill...my gym at home has fans on their treadmills and it isn't a fancy gym...fans would be nice... On the whole...I liked the pool...and the Internet was FANTASTIC! and reasonably priced... My bed was comfortable and you could turn out the light in the bathroom and keep it off because it had a dim light in it if you got up at night...very smart idea...it was an OK ship but the noise drove me away... Read Less
Sail Date: October 2015
It seemed that the crew was very unhappy. When asking for directions, we were misdirected several times, or simply told "I don't know." The food was absolutely disappointing. Three restaurants crammed into one, and the menu ... Read More
It seemed that the crew was very unhappy. When asking for directions, we were misdirected several times, or simply told "I don't know." The food was absolutely disappointing. Three restaurants crammed into one, and the menu lacked variety. We actually felt forced to try a specialty restaurant, which we did. It was adequate. Bartender at Boleros was rude when my friend asked for a drink. He simply said "no," to her drink request and added, "come back tomorrow." The shows were amazing. The cleaning crew was also amazing. I'm not sure what happened, but I actually had a far better experience on the Majesty of the Seas. It is mystifying to me, how the crown jewel of RC ships actually paled in comparison to its smallest ship in almost every way. A combination of poor planning, absolutely sub-par service and an generally disappointing dining experience, has made me fairly certain that I may never again set foot on the Oasis of the Seas, let alone recommend it to anyone I know. Overall, I have to say I don't think I will be sailing again with RC for a long time based on this experience. I'm not sure what happened structurally for this sailing, but it was a complete failure as far as attracting new members. If the experience was this bad on it's best ship, I have to say that I would be afraid to spend hard earned money and precious vacation time on any other RC ships. The Grande restuarant, Silk (Asian) and American Icon Grill were condensed into one "general" restaurant with the same menu. Food came out cold and was sub-par at best. The staff was clueless and rude. It was a big mess. The ship and the performances were beautiful, but man...why should less nights mean less quality? I really don't get what they were trying to do, but if it was to turn off people who can't afford the price and time of a full 7 day sailing, then mission accomplished! Thankfully, we were still able to have a blast despite these shortcomings, but they really shook my faith in their company. I am usually not this critical, but my hope is that my opinion is heard and these issues can be resolved so that I may one day sail on the Majesty again. As far as the Oasis of the Seas is concerned, it has very serious issues to address. Read Less
Sail Date: October 2015
I definitely was not WOW'd on this cruise with Royal Caribbean. Dining: We selected anytime dining but they would only take reservations 24 hours in advance. (Reservations were taken for the entire week on other RC ships I have ... Read More
I definitely was not WOW'd on this cruise with Royal Caribbean. Dining: We selected anytime dining but they would only take reservations 24 hours in advance. (Reservations were taken for the entire week on other RC ships I have cruised on). We made reservations the first night and arrived on time. We had to wait for about a half hour for our table to be ready. We made reservations when we left the first night for the second evening but our reservations could not be found when arrived for dinner. We waited to be seated - sometimes a few minutes, other times a while - almost every night despite having a "reservation" for dinner. On other ships, we have always had the same wait staff, table, and reservation made the first day on the ship but this time we were shuffled around, received just so-so service except for two nights, and really didn't enjoy the main dining room at all. Eggs on my trip were powdered eggs. I had eggs from the Solarium one morning, from room service one morning, and from the Windjammer buffet one morning. All three times the eggs were grainy and powdery. (For more information: see my experience with guest relations below). Specialty Restaurants: When to Vines one afternoon for wine and tapas. There was only one waiter in the restaurant - he told us he was by himself. I had a drink package so I only had to pay the excess for the wine but I didn't notice until after I left he slightly overcharged me. He also forgot to bring our dessert, which was supposed to be included with the meal, and we forgot to ask for it as well. The tapas was not expensive but I've had much better tapas at my favorite tapas restaurant in San Francisco. We also went to Sabor's one evening for dinner. Service was acceptable and food tasted OK, but the presentation was pretty lackluster. The Guacamole was very good but when the food came out, it was just plated and served. No garnish, color, other than white sour cream and red salsa. I've dined at Sabor on the Navigator and it was exceptional compared to the one on Oasis. Shows were, as always, excellent with the exception of Cats. I'm not a cat lover to begin with so I just didn't get it. We left about 30 minutes into the show to go find other things to do. Casino staff was friendly. They were a little cold at the beginning of the trip but warmed up throughout the week. Royal Caribbean sells a Cruise in Review DVD. I purchased one from Allure and it not only had facts about the building of the ship along with photos of places around the ship but it also included the shows like the ice show, belly flop contest, the Quest, the aqua show, and the Love and Marriage show on the DVD. I decided to purchase another one from this cruise because I missed a couple shows throughout the week. I paid for the DVD, but to my dismay, it included no shows - just the facts about the building of the ship along with photos of places around the ship and a note from the captain - all information I could obtain through the internet. (For more information: see my experience with guest relations below). Our guest rooms had no bad odors - we did have some very tiny little creatures that looked like ants crawling around. I noticed them when I sat at the desk. I also saw them on other areas of the ship. I didn't say anything to our room attendant but did put it in my survey. Our friends staying on a different deck did have unpleasant sewer odors in the hallway around their rooms. (For more information: see my experience with guest relations below). Finally, I hope you don't have any issues after you leave the ship because you can pretty much count on nothing from the Royal Caribbean Guest Relations. I believe they are there to just put lipstick on a pig. They contacted me after my review to: 1) assure me they did not use powdered eggs. When I mentioned I simply thought they had to switch out, hopefully temporarily, since the price of eggs has increased because of the fears over bird flu, she stopped trying to assure me of the eggs being real. I think it made her think twice about what she was trying to sell me. 2) chastise me for not reporting the insect/creature problem. She apologized and assured me something would have been done if I had just told them about the problem. Again, it was not much of a nuisance for me - just something I felt like I should let them know about - but I got the feeling she was not too pleased with my handling of the matter. 3) advise me to contact the photo department because there is a DVD like I was supposed to have received and they could help me. When I contacted them, I was told the Oasis does not produce a video with any of the shows on it because there are just too many to edit and place on a single DVD. When I told her I had one from Allure, a comparable ship with a comparable number of shows, and select shows were included on my other DVD, she told me it is the ships decision if they want to make it or not and the Oasis decided they would not make one. I accidentally left some rather expensive, worn one time, Cole-Haan shoes on the ship. RC provides a link to send a request to Lost & Found. I sent a request 13 days ago. I received an automated reply that I would be contacted within 72 hours. After nine days, after not hearing from Lost & Found, I replied and requested a status. Again, I received a reply that I would be contacted within 72 hours. After four more days passed, and not receiving a status, I contacted the phone number for RC Lost & Found which just happens to be Guest Relations. I told them I left some shoes on board. I was asked if they were boxed or in a bag. I told her I believed I just left them next to my bed. She told me that for sanitary and health reasons, they don't return any shoes that are not boxed or bagged. I wonder why it took 13 days to find that out? I've sailed on both Allure and Oasis. The Allure was far better than the Oasis. It was like night and day for me. When I came off the Allure last year, I couldn't believe the wonderful experience I had on such a large ship. I was looking forward to the Oasis because of my experience on the Allure, but I don't plan to sail on Oasis again. If you are considering Allure or Oasis, I recommend you go for Allure. Oasis just doesn’t make the cut. Read Less
Sail Date: October 2015
The quality of the room and food was not met in comparison to other cruise lines. The size of the ship may have had something to do with the decline in quality of service. Too large of a ship for the staff size. Since my husband and I ... Read More
The quality of the room and food was not met in comparison to other cruise lines. The size of the ship may have had something to do with the decline in quality of service. Too large of a ship for the staff size. Since my husband and I did not suggest traveling on Royal Caribbean, we did not want to mention our experience to our other traveling companions. However, once we were home, we were told by them they had similar experiences and were very dissatisfied with this trip. Here are just a few things that brought about our dissatisfaction: 1. We were in a room that smelled of urine for the entire 7 days. Although the staff was notified the bathroom was never cleaned well and the rooms never vacuumed or freshened. 2.) I intentionally left two bottle caps on the floor to see if it would be noticed but they were left in visible site for 5 days. 3.) The toilet was not being cleaned as I could still see water/urine streaks on the lid and was told the smell was coming from the "system" and continued to wreak the entirety of our trip. It was a very awful 1st time experience. We were forced to spend as much time away from our room as possible to avoid the unpleasantness of our room that we paid handsomely for. This trip was such a disappointment to not just me and my husband but 4 more people who traveled with us and who cruised every year for the last 12 years. This was also their second Royal Caribbean cruise and mentioned that the quality of food and service was down. We all vowed that it was the first and most likely our last cruise with Royal Caribbean. We all paid almost double what we paid for Carnival Cruise line last year. However, Carnival had larger rooms that were cleaned everyday as well as a higher level quality of food choices. The My-time dining was not organized. On our first night, we had to wait an hour before being seated even though we made our reservations prior to the trip. To make up for it, we were given a free meal at one of the specialty restaurants. With Royal if you were to get a higher level quality of food then you would have to make reservations at one of the "specialty" restaurants as Royal obviously knows that the food choices left little to be desired. It may have been better if at least the food was not cold every single night. I wondered were there so many people onboard that by the time we received our food, it was cold. The waiter, Lorenzo did offer to try and get us warm food and on the last night, he did. We also noticed how unorganized it was when getting back on the ship from visiting off-shore. The staff seemed to be learning a new procedure as to how we would board the boat. What began as a ton of excitement for months of just thinking about cruising on one of the largest cruise ships in the world, with so many activities, shows, food, and tropical bliss; just turned out to be such a disappointment for this particular ship. 4.) My husband and I went for a walk along the 15th floor where pools and ice-cream machines were. We were excited and decided we would get some ice-cream that is until we noticed the sour milk smell coming from the machine and the cones without the paper safeguards on them as the kids licked their fingers and then went for the next cone. Not so appetizing… 5.) On this same walk, in the middle of the day, while patrons were sunbathing, we also noticed that this seemed the most opportune time to do some painting on the ship. A maintenance worker decided 2:30 or so in the afternoon was a great time to start spray-painting a wall unit with the paint fumes lingering for the sunbathers to bare. Just not good at all… I could go on more about the disappointing experience we had but I’m sure, I’m just one of many who feel there’s so much work to be done to bring Royal Caribbean up to standard and up to its name. Read Less
1 Helpful Vote
Sail Date: September 2015
The ship was packed with rude people everywhere we went. Good luck getting a clean table in the Windjammer or fighting your way into the buffet. The pools are a joke: filled with people who have left their towels on the best sun lounges so ... Read More
The ship was packed with rude people everywhere we went. Good luck getting a clean table in the Windjammer or fighting your way into the buffet. The pools are a joke: filled with people who have left their towels on the best sun lounges so that none are available. Elevators are slow, packed with people stopping at every floor. Dinner reservations are a joke due to long lines moving so slowly. Why bother with Purelle hand sanitizer when guests are crammed together everywhere? Took nearly 2 hours to disembark once back in port due to massive lines snaking as far back as the dining room! Poor underpaid and overworked staff tries so hard to be friendly. Here's a suggestion: how about actually cooking the lousy cheap pizza at Sorrentos and installing more than 2 drink refill machines on the ship? Nobody wants to buy the tacky artwork or boxed watches they're constantly pushing. Save your money and sail on a different ship! Read Less
Sail Date: August 2015
I was looking forward to a two week, b2b, starting 8/22/15, cruise on Oasis when I first booked it. Had been on it before as well as its sister ship, Allure. But before we got on, learned that RC had taken away our Diamond Plus concierge ... Read More
I was looking forward to a two week, b2b, starting 8/22/15, cruise on Oasis when I first booked it. Had been on it before as well as its sister ship, Allure. But before we got on, learned that RC had taken away our Diamond Plus concierge lounge privileges with breakfast and lunch included. First strike. But hopefully the ship and entertainment would make up for it. Not all was bad and had many good moments. We were with four of our family members. The first two nights for My Time Dining were a disaster. Our reservations that I made before going were useless and had to wait over a half hour to get seated. The second night we were taken to the regular seating dining room as there was no room. My Time has expanded to the bigger 3rd deck but they need to expand more as they had table problems almost nightly. My wife, who has celiac disease needs gluten free food, which the ships are exceptional in providing. Most ships, the waiters are very knowledgeable and handle the ordering. Here we had to get a head waiter to come to take order. She got offered her standard crème brulee or sorbet dessert nightly. Thankfully the second week improved greatly with a superb head waiter that we had on the Allure, Gilbert. He made sure she had different choices nightly and even made sure there was something special when we ate in the Specialty restaurants, not like the first week. Our second week dining experience was also enhanced as we were befriended by a section leader, Ventsislav, and he made quite a difference in our time in the MDR and Solarium. Did not eat much in the Windjammer buffet, too hard to get a table. They had people at the door directing you to other venues. But enjoyed the Solarium and its “healthy” offerings (and the excellent staff), and the Park Café with its great salads and beef sandwiches. They did a nice luncheon in the MDR on sea days, not as crowded or noisy if you ate early and towards the back. We tried Giovanni’s and Chops both weeks. Chops very good and their Mud Pie was better than Allure. Liked Giovanni’s a little better due to varied menu and they serve family style beyond the main offerings. A taste of everything. And the servers were fun and not stiff. We had great times on Allure and hoped for the same here. Felt Allure was better. Don’t know if it was the crew and its leadership, but you could feel a difference. But maybe we do not prefer these bigger ships anymore. Most venues were loud and boisterous, hard to have conversations. I think you have to be a young traveler to maybe enjoy this ship. The old rules of dining don’t exist here, people in shorts and wearing hats even on formal nights. Dress was way below casual. We enjoy dancing and although the bands were good, the music was scarce and always started late at night, unlike other ships that have pre dinner music. And the music was more a “hop and bop” style. I kept thinking maybe we were on a Carnival ship. Probably nothing wrong with that, but not to our liking. FYI, we have cruised Carnival ten of our eighty cruises, the last four years ago. The shows were very good, especially Oasis of Dreams water show. We repeated that one. Liked the ice show and Cats, though we heard people had walked out on Cats. Sitting in the first row helped. Comedy Club was excellent the second week. First week was a bomb as the comedians let the audience control the show. If you have been to adult comedy the good ones know how to shut off hecklers. First week’s Headliner Tony Tillman was excellent. Did not know Savannah Jack in second week so did not attend. Although the daily schedule was full of activities, especially on sea days, most were things that seemed to want to sell you something. Could have thrown in some music, speakers, lessons in dance, etc. Of course lot of people were at the pools. We had very hot weather and with a crowd of 6000 people, pools and hot tubs were wall to wall people. They did have some enjoyable character parades and the ubiquitous character photo ops. Because of hurricane first week, we wound up doing Western Caribbean twice. Instead of doing Nassau from 7AM-2PM, we spent all day there. Then, thankfully, we went to Costa Maya instead of Falmouth, which appears to be a shopping only port and where everything is more expensive. Three of the family went to Red Stripe beach when we did Falmouth the second week. The Excursions guy tried to talk them out of it and wanted them to do a pricier tour. They did not understand why as they said place nice as well as clean. We priced All-inclusive but for some reason Jamaica has high prices, most over $100 per. Did Mr. Sancho’s in Cozumel for $50 each and food and drink and service were good and beach wonderful. Clearing the ship took us about an hour so give yourself time if have early flights. We were delayed beforehand as they billed us for someone else’s airport transfer charges of $70. Saw the charges night before and were supposed to be rectified by morning, but still on bill. There seems to be a lot of people going to Guest Services over the course of the cruises. Either so many people or too many errors like mine. As said, had some good moments on the ship. Most of staff friendly but I think many were harried. If you like a large ship and all the shows they offer, but can withstand long lines and waiting, are immune to crowds and a noisy atmosphere everywhere, then this ship is fine. My wife wants to try the Harmony, but I want to hear better things than what I experienced on Oasis. Of all our cruises, this one comes near bottom. Only my second CC review of all the trips. Will now stick to smaller ships. Read Less
Sail Date: August 2015
previous comments are 100% correct if you want to go on an over crowded ship with terrible food, unable to see shows as there isn't enough shows to cover the 6400 people not the 5400 they advertise. The swimming pools are tiny u r ... Read More
previous comments are 100% correct if you want to go on an over crowded ship with terrible food, unable to see shows as there isn't enough shows to cover the 6400 people not the 5400 they advertise. The swimming pools are tiny u r packed in like sardines. The destination was changed due to weather that's fair enough but take us to a just as perfect place not Costa maya. There are line ups everywhere to do things. The water show only goes for 3 nights so at least 50% of guest don't even get the chance to see it. Toilets kept getting blocked from the first day. The staff at the terminal when boarding were terrible and had no idea what they were doing. The my time dinning was unorganised. So if you want all this and more go on the oasis. So disappointed went on majesty of the seas a few years ago so much better. Read Less
1 Helpful Vote
Sail Date: August 2015
If you like crowds (often rude), mediocre food, poor service, money grubbing, misleading shore excursion descriptions and constant loud, pounding music this is the cruise for you. If you care about quality, polite crew and travel ... Read More
If you like crowds (often rude), mediocre food, poor service, money grubbing, misleading shore excursion descriptions and constant loud, pounding music this is the cruise for you. If you care about quality, polite crew and travel companions, good food and relaxation, don't go on this ship. Our family of 4 adults and 6 children (ages 7-13) went on the Oasis recently and I agree with the reviewer who said "Never again"! Although all the statistics about the ship say that the passenger capacity is 5400, there were actually 6400 on our cruise. The lower number apparently applies when each room only has 2 guests. It does not take into account that many rooms can accommodate 3-4 guests. That extra 1000 people makes a huge difference. Any reviewer who said that the ship never feels crowded, etc was not on our cruise. The details- Embarkation was OK. The people handling it were curt and not as polite as I would expect, but fairly efficient. The best advice I can give anyone considering this ship is GET A SUITE. Being "GOLD PASS" guests gave us access to areas not available to 6000 other people, including a lovely restaurant open for breakfast and lunch and, by reservation, dinner. We also did not need reservations for shows. I wish I had known that before I spent hours on the RCCL website making reservations months ahead of time! There is a deck area reserved for Suite guests, but it is nowhere near the pools; so if you are supervising children, it is useless. The noise on the pool deck is deafening. All day long, a very loud and very bad band blasts their music so that no conversation is possible. The music gets in your head and reverberates for hours after you leave the area. We chose My Time Dining, which in reality was THEIR Time Dining. Although there was a special check-in desk for Suite guests, tables were never available at the time of reservations. The dining room was terribly noisy and the wait staff were over-worked and under-trained. Although we asked that the children's meals be served quickly, one night when we had a 6:30 reservation, we weren't seated until 6:50 and the children's food didn't come out until 8p.m. The adults' food came about 15 minutes later. The dining room was so crowded that the servers couldn't get around the table to place the food. They actually handed plates to one person who had to pass it down the table! After the meal, one server asked us to pass our dirty plates across the table to be cleared. After much complaining to the manager of the restaurant, he asked us to give them "one more chance". We did, on the last night. The service was better, because we had complained; but the food was still less than average. In retrospect, we should have chosen the early seating, come in a little late and then we would have had better service in order to get us out in time for late seating guests to arrive. We ate at 3 of the alternative dining restaurants- Chops Grille, Giovanni's Table and Izumi. The food in these restaurants was marginally better than in the main dining room and the service was better, but they certainly were not gourmet restaurants. Our kids wanted to try many of the activities and had to wait for everything. Waits of 30-60 minutes were not unusual for the Flow Rider, rock climbing wall, zip line, etc. We arrived 30 minutes early for an 11:20 ice skating session and were told there was no availability until 2:40. Getting skates was chaotic at best and the children really didn't have more than 20 minutes on the ice. Our kids chose not to go to the Kid's Club activities because we were warned that the Kid's Club was basically a germ factory, where the kids were seated on a not very clean carpet. They did go to a scavenger hunt one day which they won, by default, because the one other family that showed up, dropped out. The suites were fantastic. We had one Owner's Suite connecting with a regular balcony cabin and one Grand Suite, also connecting with a regular balcony cabin. The Owner's Suite was great and the kids chose to spend lots of time there. We opened the balcony doors between the rooms and essentially had an almost 300 square foot balcony. I escaped to our balcony whenever possible, in order to relax and read or just look at the ocean in peace and quiet. Our cabin attendant tried very hard to be friendly and do his job professionally. My only complaint about him was that he tried TOO hard to be our buddy, high-fiving the kids and being too chatty with us. A really good cabin attendant should also be unobtrusive. We spent a lot for these accommodations, but with the perks that come along with the "Gold Pass" it was probably worth the expense, because it made the cruise tolerable. Two of the people in our group bought soda and water packages and I really think it was a rip-off. The cost came to more than $25 per day per person. I think they would have done better just buying a soda or bottle of water as needed. If you have room in your suitcase and have a favorite soft drink, bring a few cans with you and put them in your refrigerator. We found the descriptions of the shore excursions less than honest. They only describe the good parts. For example, we chose the Dolphin Encounter and Beach in Anguilla (from St. Maarten). Although the description does mention a one hour ferry ride from St. Maarten to Anguilla, it does not say that these are notoriously rough waters where the Caribbean meets the Atlantic, that many of the participants have to sit in an enclosed bottom deck of the ferry and that there is lots of vomiting going on. Be forewarned!!! After the Dolphin Encounter there was lots of pressure to buy the $280 CD with all the pictures taken during the brief time in the water. The beach we were at was not nice at all. We have vacationed on Anguilla and there are stunning beaches there. This one really missed the mark. The so-called "lunch" we were offered was inedible, so many people spent additional money buying expensive snacks. Other excursions also involved spending lots of money above and beyond the actual cost of the excursion. My husband did a Scuba dive in St. Maarten which he said was excellent. He was very impressed with the professionalism of the dive operation, Scuba Fun Dive Center. Their boat and equipment were great and the reef they went to was wonderful. This, of course, had nothing to do with the ship. I admit that I am a "cruise snob"- 24 on Crystal, 5 on Regent- and I knew going into this cruise that there would be no comparison. The kids had a great time being with their cousins and trying out the activities on the ship. The best advice I can give anyone considering this type of vacation is "know yourself". It met our goal of giving the kids a great experience, but not so much for the adults. Read Less
Sail Date: August 2015
I read previous reviews about the Ocean of the Seas ship but because my family and friends were eager to give it a try I'm now glad I don't ever have to wonder what I've been missing. I should have listened to those ... Read More
I read previous reviews about the Ocean of the Seas ship but because my family and friends were eager to give it a try I'm now glad I don't ever have to wonder what I've been missing. I should have listened to those reviews. It's true to say that Windjammer Marketplace is most certainly a 'market' of crowded people, dirty tables and cutlery, and the hygiene standards around the ship is not good. It confirmed it all when learning that a high selection of people get to spend a Saturday on the ship whilst moored and they get to use all the facilities and then disembark when us high paying guests have boarded the ship by the afternoon before it leaves for the cruise - shocking. I don't want to talk about the other islands only Haiti being quite good. The swimming pools are far too small to accommodate enough people to know they've had a good swim. They're so crowded that they are not swimming but standing and chatting, and some children get upset because there's no room to move. It's too crowded everywhere. FYI, there's no iron/board in your room. Wearing a tuxedo and cocktail dress on that special evening dining, doesn't justify the standards you actually get out from the cruise because you just can't be bothered. We did visit the shows every evening and they were good, BUT that's only 2 hours out of each day. Royal Caribbean should rethink about accommodating everyone leisurely on a ship of that size. For those of us who travel from Europe who pay extreme amounts of money to experience this kind of holiday, you need another one to recover from it, or either that you shut mentally off which is difficult. Read Less
1 Helpful Vote
Sail Date: July 2015
I could see where a first time cruiser will be in awe of this ship. With some experience on other ships, I suspect that many of the ratings here would be much lower. Though Royal Caribbean prides itself on megaships, they are really ... Read More
I could see where a first time cruiser will be in awe of this ship. With some experience on other ships, I suspect that many of the ratings here would be much lower. Though Royal Caribbean prides itself on megaships, they are really interested in generating greater revenue by packing as many people in as possible into the space. The public spaces remind me of a busy hotel on the Vegas strip during convention season with literally no where to go that is reasonably quiet and comfortable. They may as well have put slot machines in the public areas. It was like being herded into a cattle car. Due to the large number of people, the lines were ususally long for everything including food and entertainment which was marginal at best. The food and other service was very good and the staff appeared to be concerned and very helpful. The accommodations are just fine, though I would never recommending selecting a Central Park balcony room due to the noise of screaming kids at all hours. The pool deck is far too crowded and there is inadequate shade or ventilation in the Solarium in the bow which is the best place to hang out if you find that you must book this ship. Our teenage grandkids were very disappointed as well. In general I regret choosing the Oasis for this trip. The food is just okay. The most costly specialty restaurant was a problem. We read the menu online in my room to find that it had changed when we arrived and the staff was flustered. Failing to update the online TV system is not a legitimate excuse when the menu is limited to two or thee items. So much for restaurants that are overpriced. Three of us wanted to have salmon and it was no longer on the menu, so we chose to go elsewhere. Would you believe that at 5 minutes to 9, the hostess did not offer to make a reservation in the main dining room despite the timing and the snafu being a ship mistake. Hearing that this was not the first complaint makes me wonder. Fortunately I got to know one of the head waiters and he was able to accommodate us at the last minute despite the late hour. We did enjoy one of the excursions on a powered catamaran for snorkeling in the Virgin Islands. The other was a bus trip to the French side of St. Marten. This was a waste of time and money - the beach is not great and the so-called shopping area was not worth the trip. I would take a taxi on my own if I ever visited again. Finally, it took almost 1 1/2 hours to disembark at 9:30A. Seemed very disorganized and not well marked. Again, this is a people issue - far too many leaving at the same time. Recommend buying the drink packages for the young ones - it will turn out to be a bargain. The other option is to become dehydrated if you travel to the Caribbean, especially in the summer months. Each of us went through at lead 15 bottles of water every day. I chalk this all up to a learning experience. Maybe we should have done a smaller ship and visited Alaska - next time we will go back to our favorites and will no longer listen to our grandkids. It's nice to have a great time - we wish ours was better. Read Less
Sail Date: May 2015
My husband and I always look forward to cruising with Royal Caribbean. This was our 2nd cruise aboard the Oasis..last time was two years ago. Wow, what a difference two years make. I always do pre cruise reservations for our dining using ... Read More
My husband and I always look forward to cruising with Royal Caribbean. This was our 2nd cruise aboard the Oasis..last time was two years ago. Wow, what a difference two years make. I always do pre cruise reservations for our dining using the My Time dining option. Never had a problem till this cruise. The American Icon dining room was very disorganized with long lines, waiting for a table, etc. Making pre cruise reservations for dining basically did not apply, especially when there was a line for those without a reservation getting a table before those with reservations. One night we were actually sent to another dining room. Second night, we had a table in the My Time dining room, but our waiter could care less if we were there. By the third night we finally got a decent table with outstanding waiters who actually cared and wanted to serve you. We then requested to be seated in this area every night, which they happily agreed to do only if we dined when they wanted us too...so much for My Time dining. Next we had issues within our cabin. One day no electricity for over 4 hours, we were told that a block of cabins on deck 10 were without...that was reassuring. But they didn't seem too concerned about the issue. Then comes the toilet issues....the overflowing of the toilet with water gushing from the back of it, going all over the floor. We were told to call maintenance ourselves and were reassured that our room would be sanitized. Highly doubt that was done. This happened numerous times. The cruise line's policy on reserving deck chairs, chairs for the shows not enforced, so why have them. I was cussed out by a fellow passenger for taking her deck chair...there was no indication that the chair was being used by anyone. I thought the cruise staff were very unfriendly, something I have never experience on a RCCL ship. We are Crown and Anchor Platinum members, but after this experience, I can honestly say that we will not be going to the next level. Royal Caribbean has lost two very loyal customers, but I'm sure they really don't care. Read Less
Sail Date: April 2015
My review is based on other cruises I have been in the past. This has been my 4th cruise, which departed on April 25th, 2015 from Port Everglades, Fort Lauderdale, FL. Although the cruise was ginormous, it lacked on the ability to ... Read More
My review is based on other cruises I have been in the past. This has been my 4th cruise, which departed on April 25th, 2015 from Port Everglades, Fort Lauderdale, FL. Although the cruise was ginormous, it lacked on the ability to accommodate costumers to watch/attend onboard shows. Critic #1: On day one, and immediately after the safety speech, my wife and I went to see what shows were available and we were told that the majority of the events were already BOOKED! for the entire week, such as the Comedy shows. According to the cruise members, the comedy show room can only accommodate roughly 100 passengers. WOW! really? The ship can hold over 5,000 passengers, which 2,000 of those are cruise crew members. My wife and I were lucky to attend the show at the end of the week after waiting in line for 20 minutes; a line they called, "People Without Reservation." This was the first time I was in a cruise where I could not attend a show because I had no reservation and most importantly because they could only fit roughly 100 passengers per show on a ship so ginormous. Critic #2: Even though the ship had a lot of restaurants, cafes, and bars to choose from, only a handful were complementary, and those that were complementary for some ungodly reason they only serve you the same food, same dessert, same cold-cut sandwich, for the entire trip. By the way, this was the Cafe Promenade on deck 5. I can't believe you pay, as a passenger, so much money to board such a high-class cruise claimed by some to only been fed the same thing over and over again. Critic #3: If you order room service any time from 12AM to 5AM, they will charge you an additional $3.95. On all the other cruises I have been they have never ever charge for room service at any given time, it was 100% complimentary. The best thing the cruise had to eat was the "Windjammer" Restaurant on deck 16, in which they had a large variety of foods and desserts to choose from. However, they were not open 24/7 like other cruises, and therefore you could not eat dessert or leftovers from earlier if you wanted to. Critic #4: The American Idol Restaurant on deck 3, I chose "My Time Dinning," which is a flexible way to make reservations anytime you want from 6PM to 9PM, however, the cruise members were very unorganized, you could never seat on-time even if you made reservations, and there were always long lines. In addition, the menu was very limited. Each day they changed the main course, but everything else remain the same. The main course had roughly about 5 main dishes. In other cruises, the food quality was much better, better portions, and had a bigger menu to choose from. Critic #5: The Sorrento's Pizza Restaurant (complementary). This restaurant was open 24/7 and they only served pizza or special orders where you could make your own pizza, but that was it! It was the same thing throughout the entire trip! On my other cruises, similar restaurants will serve pizza, pastas, desserts, sandwiches and more. Every day they'll have three different pastas and sauces, with different desserts too, but that was not the case in the Oasis of the Seas. In conclusion, if you want a big cruise, beautifully remodeled with limited activities that you can book, and have a limited selection of complementary restaurants, then this is the cruise for you. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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