2 Helpful Votes
Sail Date: May 2017
This was my first cruise, and it was with 12 family members. Overall the ship is nice, the staff was excellent. All friendly and nice. The food was just okay. I'm always hearing how great the food is on a cruise, but for us it ... Read More
This was my first cruise, and it was with 12 family members. Overall the ship is nice, the staff was excellent. All friendly and nice. The food was just okay. I'm always hearing how great the food is on a cruise, but for us it just fell short. There just wasn't enough options for younger kids, and the salad bar options were few. It seemed as if the menu repeated every other day. The main dinning room was good, except for the small section labeled "select" was only available for an additional charge. I purchased three bags of popcorn (smaller than a brown lunch bag) I say purchased because it was not complimentary. The cost, $2.50 per bag plus an 18% gratuity added on! Really! If you choose to swim and need a pool towel, you can check them out at the towel stand but be advised they will charge you $25 per towel not returned! So don't even think about leaving it behind or taking it to your room, it's ridiculous! Purchasing you photos taken by the on board photographers was an ordeal. We had 13 people and four staterooms. We usually were together and took group photos. We had at least one person per stateroom present their sea pass card to the photographer, but in the end all but 3 photos were in on one sea pass account. So if if a purchase was made it all went to one sea pass. We had to go to the main desk and have it figured out. It was a big inconvenience since most people were all trying to get their photos purchased the day before the final day of the cruise. And the cost is outrageous! $19.99 per photo! The stateroom overall was nice, a little tight for four people. But we managed. There was only a small wall dispenser on the shower wall for shampoo, and a bar of soap. One bar of soap by the sink. Not as nice as a hotel, where they usually supply shampoo, conditioner, soap and lotion. There were two large bottles of Evian water, but only drink em if you don't mind paying for them! On our first port day we had a beach excursion set, but no pool towels were available. And no information was given prior to assist with it. We were able to get water bottles on our way off the ship, we all had a beverage package that included it, but be careful, check your ship board account daily, we were charged $4.74 per bottle. They adjusted our account, but had I not checked it I never would have known. The decor of the ship was just okay, it was very dark in the main dinning room and bland in the elevator hallways. The children's area was really cute and inviting for them. They offer classes and activities for kids. They offer a pet at sea, for purchase. Kinda like build a bear. But the quality of the animals was really poor. They looked like a carnival toy, not worth the $25. the nicest thing was the staff, just about ll our encounters were positive. All very friendly and willing to please. Our stateroom attendant was great! I may cruise again, but will probably try another another line. For what we paid I just didn't feel it was worth it. Read Less
1 Helpful Vote
Sail Date: May 2017
This was one of our monthly cruises. Nothing special about it. Issues we faced off to were: others smoking on balconies. We complained twice, no effect. Poor cabin steward. Elevators with issues, and, to beat all, our favorite restaurant, ... Read More
This was one of our monthly cruises. Nothing special about it. Issues we faced off to were: others smoking on balconies. We complained twice, no effect. Poor cabin steward. Elevators with issues, and, to beat all, our favorite restaurant, Sabor, went from al la carte to per person charging. What used to be reasonable and fair, is now out of control. On the second week of our back to back, the menu at Sabor was changed and a per person charge instituted. The charge is $ 19.00 pp. I can't eat that much food, and the selection does not justify the charge. For my wife and I the charge was $ 38.00. Outrageous! No more Sabor. RCCL is busy nickel and diming their guests to death. What do we pay gratuities and room fees for? All RCCL is interested in is $$$$. Not a good sign. I think in the near future we have to pay for the main restaurant and windjammer buffet. Also, can't get in the Diamond lounge as too many Diamonds on board. We are D+ and have been for a few years. Not a pleasant experience. May be time to look elsewhere.... Read Less
2 Helpful Votes
Sail Date: May 2017
Was excited to see this ship's layout compared to the Freedom which we have sailed many times. Surprised to see how worn the finishes are now. The weather in Florida was perfect on day we set sail, but it rained most of the week, on ... Read More
Was excited to see this ship's layout compared to the Freedom which we have sailed many times. Surprised to see how worn the finishes are now. The weather in Florida was perfect on day we set sail, but it rained most of the week, on & off. Made reservations directly with RC booking - big mistake. They promised us a $100 on-board ship credit which we never saw. Also, using a travel agent will give you some insider information on which cabins to avoid. The RC reservation agent never mentioned the noise situation concerning our cabin & others on deck 14 due to nightly maintenance on pool deck above every night at 3 AM lasting hours. My husband is a heavy sleeper but he was even unable to sleep through the nightly torture. You'd wake up & fall asleep only to be awakened again with deck chairs & other loud noises from objects being pushed around incessantly. Our bathroom sink was full of water & unable to drain when the stopper mechanism broke. Almost simultaneously, the phone rang & Guest Services was calling to see how thinks were going on our cruise. She dispatched a maintenance member to our room in time for us to brush our teeth before going to dinner. We also found that the hair dryer provided would not plug into the power outlet due to the size of the plug vs. the positioning of the mirror over the plug. We had an exterior balcony Junior Suite which we intended to spend a lot of time in our cabin - during daytime, there was extreme noises from passenger traffic above. All in all our relaxing cruise vacation was anything but. Read Less
5 Helpful Votes
Sail Date: May 2017
We chose to cruise with Royal Caribbean for the first time to experience what the massive Oasis of the Seas had to offer. We have only ever cruised with Carnival Cruise line prior to sailing with Royal Caribbean on the Oasis of ... Read More
We chose to cruise with Royal Caribbean for the first time to experience what the massive Oasis of the Seas had to offer. We have only ever cruised with Carnival Cruise line prior to sailing with Royal Caribbean on the Oasis of the Seas. So my review and rating is given in comparison to the competing cruise line. In our experience (family of 4), the prices for drinks, specialty restaurants, activities, and photo purchases were outrageously more expensive when compared to Carnival's pricing. Drink and picture purchases were almost double that of Carnival's prices. Not to mention an 18% gratuity fee added to all drinks or drink packages. I'm all about tipping wonderful servers and bartenders (which Royal Caribbean had) however, I don't like the tip amount being decided for me. At most restaurants gratuities are only added when there is a large group that requires much work to be done by the server. Not when purchasing one drink. One drink that was already a whopping $14 (like a margarita) and then add the $2.52 making your drink total for one drink $16.52! Because of the pricing on foods and drinks and other purchases it almost seemed like the cruise line is more interested in making money than anything else. Not to mention how much money the cruise itself costs upfront which is significantly more expensive than Carnival cruise lines. But we paid the extra money for the experience...and then paid much more once on board to experience the experience. To say we felt overcharged is a huge understatement. Some information provided by the Royal Caribbean website and vacation planners was also misleading. For example, room service was described as a complimentary food option but the fact that there is an $8.00 delivery services fee was never mentioned. Also, many of the food options were said to be available 24 hours but were not (pizza, soft serve ice cream, etc.). The monstrosity of the ship was very impressive as well as the amount of entertainment options. However, we were not aware that almost every activity guests could participate in required a reservation. We missed out on several entertainment opportunities because they were all booked by the second day on the ship once we realized reservations were necessary in order to assure entrance. Luckily, I booked several shows prior to sailing, so were able to make some shows which were very good. The size of the restaurants, entertainment venues, and certain high traffic areas do not accommodate the number of people on board. This often lead to long lines, large crowds, disorganized experiences, and disgruntled guests. It was a much faster pace on the ship rather than a relaxing time due to first come first serve opportunities. When people are stressed by time constraints and limited seating, that stress often spreads like wildfire to others making everyone a lot less friendly. We saw this happen frequently. While all of the staff was very friendly, most seemed to be very overworked by customer demand. For example, in the main dining hall our servers did their very best to cover large areas and many guests. But they were not as available as Carnival’s servers who are not under the pressure of serving huge numbers and can be more attentive. Overall, I gave this question on the survey a one because we really did enjoy ourselves in spite of the high prices, hidden fees, disorganized embarkation, disembarkation, and the unaccommodating sizes of venues and entertainment spaces. Read Less
20 Helpful Votes
Sail Date: April 2017
We chose this cruise as we have friends visiting from the UK that have never sailed on Royal Caribbean. Since we live in Orlando, it seemed like a nice idea to go on the Oasis of the Seas as it now departs from Port Canaveral. The key ... Read More
We chose this cruise as we have friends visiting from the UK that have never sailed on Royal Caribbean. Since we live in Orlando, it seemed like a nice idea to go on the Oasis of the Seas as it now departs from Port Canaveral. The key element that made this cruise unusual is that there was a HUGE group on the trip that dominated the entire ship. LuLaRoe is a clothing company and one of their reps proudly told us there were over 1800 reps plus spouses and some children. Consequently, they had private events that closed venues for the rest of us. When their meetings or activities adjourned, Windjammer was over run!!! Other cruises that I have experienced, the guests seemed to be more spread out around the ship. They were given priority, such as a special line with their logo on it for My Time Dining. One evening, we were enjoying a drink in Central Park and all of a sudden, it was turned into a private event venue for them. We even had trouble getting out of there. My advice would be to check if large groups are booked on the cruise you are considering. If it is a large number compared to the overall passenger capacity, RUN!!! Otherwise it was a typical RCCL Caribbean cruise. The food was OK in the main dining room. Food in Chops OK (steak was very tough and they changed it), everyone else's was fine. Have sailed on the Allure in the past and they had a lovely 6 course tasting menu with wine paring in 150 Park Avenue. I was looking forward to experiencing that on the Oasis, but that has been discontinued and a regular 3 course menu has replaced it. Cats was good. Karaoke was fun..... it was always super crowded!!! I don't know if this is cuz of the group or if it is always popular. If the later is true, they should consider moving it to a bigger venue. My husband and I are Diamond Plus members of Crown and Anchor. It seems they have replaced many of the benefits we used to receive (like reserved seating for shows) for only Pinnacle and suite guests. Also, we were in a Junior Suite, but these amenities were not offer to us.... guess you need a BIG suite. This was disappointing to us. Read Less
Sail Date: April 2017
If you like to be herded like a bunch of cattle this cruise is for you! Crew tried to keep up with the masses, but were overwhelmed most the time. Not your get to know the crew type of cruise. Lots of alcohol to numb the situations. Hard ... Read More
If you like to be herded like a bunch of cattle this cruise is for you! Crew tried to keep up with the masses, but were overwhelmed most the time. Not your get to know the crew type of cruise. Lots of alcohol to numb the situations. Hard getting on the ship and leaving. Areas closed for maintenance. Itineraries were poor at best. Big is not always better. Reservations needed for dining, shows, and what ever you needed to do. Even with reservations still had to wait. Nickle and dimed you to death, even charged for the behind the scene tour of the ship. I guess the windjammer with it's background message playing during breakfast summed it up, please leave the table when you're done eating so our other guests can get some of the great windjammer food. Good luck finding a table any time. I will stick to smaller next time. Read Less
6 Helpful Votes
Sail Date: April 2017
We cruised this boat 4 years ago and its sad to say how much this beautiful ship has changed!! We really love Royal but going to look at others now for future cruises. We were on the 10th floor large superior room with large deck, ... Read More
We cruised this boat 4 years ago and its sad to say how much this beautiful ship has changed!! We really love Royal but going to look at others now for future cruises. We were on the 10th floor large superior room with large deck, not a big difference with deck size and would not spend extra money on it again. Not a big deal but you don't get towel designs on your bed every night anymore just once, lol. Main dining room food is just average now. They don't put the napkin on your lap anymore, dancing from staff is just them running up and down the isles AWFUL and very loud. Employees arguing in the main dining area in front of you a lot, it was not organized at all. Service not good from a lot of the waiters and waitresses. We lucked out and got a nice and pleasant one. Employees constantly complaining about the other staff and management. The ports were Haiti, Jamaica and Cozumel Haiti was nice, you do your own thing on their beach. Nice lunch. Jamaica - they need to skip this spot but Royal has put to much money in the shops inside the gate. Shops were very expensive. We went to get a bottle of sunscreen, $24.00. Couldn't believe it, make sure you bring enough. The restaurant that was there were ran by the Jamaicans and although they are very nice people they were very unprofessional and i think they just enjoyed being inside the gate! Don't even go outside the gate, this is our 2nd visit here, The first time we got 3 blocks and turned back, this time we got across the street and turned back and went back inside the gate. I heard taking with some other guest they went to the Hilton for a all inclusive day, They said it was wonderful. We bought the city tour this time to see if we could just get back a few streets without the harassment but even on the city tour they harassed you during the few spots you stopped at. SO SAD!! I will never visit this stop again. Cozumel - This was a ok stop. We rented the moped and that was the highlight. Go outside the gate across the street about $15.00 cheaper. ($50.00 which included the insurance) We did this because the cab ride was $20 each way to the beach we were going to so we decided to get this and we drove all over the island. Same dessert and sandwiches that were awful in the cafe by the customer service area overnight but no choice because a lot of things closed in the evening. Pizza was the same every night also. Cheese and pepperoni. Good but wish there were other choices. Room service now has a fee of $7.95, unbelievable change. Except in the morning coffee and muffins are free for room service but anything else they charge for. This use to be a highlight for us as we sat on our deck in the morning and had breakfast listening to the waves. We alway got the early dining and ordered room service at night listening to the waves around 11pm and now they charge for that, so sad. We did hear that the Allure which is the same boat has better service. Piano bar was great had a lot of fun there. Casino was fun and came out even this time. Comedy show couldn't get in unless you had a reservation and people always in line. 6th night was in a bigger room that could accommodate a lot of people and you didn't need reservation so just wait for that if you want to go. Cats was good but LONG so go early and not on the first night as you are so tired from waking up early to get on the boat. It was very nice to have a vacation anyway and I'm sure and hoping Royal will fix these problems as I'm not the only one that has noticed the differences in 4 years. People didn't dress up for the main dining like usual cruises. They even let people in there with shorts on during formal night.......hmmmmm Hope this helps. Enjoy!! Read Less
2 Helpful Votes
Sail Date: April 2017
The ship was huge with a lot to offer, but lines were long and the organization was poor. Stops at port were shorter than normal and transportation provided for excursions was poor. The small amount of time we were docked was spent ... Read More
The ship was huge with a lot to offer, but lines were long and the organization was poor. Stops at port were shorter than normal and transportation provided for excursions was poor. The small amount of time we were docked was spent mostly traveling. The employees for Royal Caribbean were kind and courteous. Cabin service was good and the stateroom attendant was great. He always made sure we were taken care of. The food was sub par compared to most cruises I have been on and the choices were limited. Not a lot of dining available during off hours, as compared to other cruise lines. The entertainment was great and there were a lot of options. The ships WiFi was a joke. They wanted a fortune for their service. On Disney we were given little phones to use around the ship to keep in contact with other people in our party and Carnival has a phone app they offer for free, for the same purpose, so you can use your phone to call other cell phones on the ship. The shore excursions were very short in time, we were always rushing to complete our excursions, purchased through Royal, and most of the time at port was spent in a bus. We traveled with our children and they enjoyed the pool areas. We cruise quite often as a family and have been on all of the major lines, this was our second Royal Caribbean cruise. The first one was much better. They may be making bigger boats, but that doesn't equate to better vacations or cheaper ones. I will recommend other cruise lines. Read Less
1 Helpful Vote
Sail Date: April 2017
I always thought Royal Caribbean ships looked cool and would be a lot of fun. Not the case at all. I'm 56 and my fiancée 44. The age of most of the people on board looked like much older than ourselves. We joked that it looked like a ... Read More
I always thought Royal Caribbean ships looked cool and would be a lot of fun. Not the case at all. I'm 56 and my fiancée 44. The age of most of the people on board looked like much older than ourselves. We joked that it looked like a floating retirement home. Food choices that are included in the ticket price other than the dinner at night were marginal at best. Lots of other restaraunts on board if you pay for the upgrades and they are not cheap. They offer a drink package $72.00 a day I think was the price. But they have very few waiters so you have to go to the overcrowded bars and stand in line. Banging pipes at night always around 2 am could never be found. It kind of just became a joke towards the last few days. I came down with a cold and went to buy some NyQuil. This big ship had one little counter that had a few toiletries and a few over the counter drugs. I bought the NyQuil and paid $17.00. I later went back the last day for toothpaste which cost $7.00. Do yourself a favor and don't get sucked into the idea that this huge ship is going to be a floating paradise cause it's not. Read Less
6 Helpful Votes
Sail Date: April 2017
Very inefficient embarkation process. Ship has been in service for 8 years and its is beginning to look scruffy. The staterooms are tiny. Drinking water is not included in price of the stateroom. 18 USD pr day per device for internet ... Read More
Very inefficient embarkation process. Ship has been in service for 8 years and its is beginning to look scruffy. The staterooms are tiny. Drinking water is not included in price of the stateroom. 18 USD pr day per device for internet access is unheard of in 2017. As is 60 USD for photographs per person. The food was at best mediocre but the serving staff were extremely helpful. Staff seem to be underpaid as you are presented a bill of 16 USD per stateroom per day for stateroom attendant gratuity. Makes you wonder whether RCCL is paying its staff if they force you to tip them. Don't mind paying tips as long as the service level deserves it (it did in our case and we tipped our attendant extra directly for extremely good service). Only high point was the helpfulness of general staff and the stopover in Cozumel. RCCL's main mission seems to be to squeeze out every last $ out of their customers. Left me feeling royally screwed. I cannot in good faith recommend RCCL to anyone. Read Less
14 Helpful Votes
Sail Date: April 2017
We came on board because of a conference. I'm on the ship now! There is no 24h food. Places close at 3:00am. No pizza or sandwiches. Forget any bar service after that hour. The casino managers begin to run people out at ... Read More
We came on board because of a conference. I'm on the ship now! There is no 24h food. Places close at 3:00am. No pizza or sandwiches. Forget any bar service after that hour. The casino managers begin to run people out at 1:00am because "their people have to sleep." Our room was never vacuumed and we had stains on the spread that was never changed. If you have drinks in the room, don't expect any ice....and don't think the fridge will keep them cold. The temp is a minimum and is non adjustable...not even equal to a collage fridge. Don't spend your money at Chops Grill. We waisted 170.00 for 4 and the steaks, service, flavor, basic decor was better in the main dining hall which is free! With that said, even with reservations, please expect to wait 15-30m. What a joke. Don't expect much from the ice skating show. Juvenal with a tiny rink. We even found a condom wrapper on our balcony. Come on! Sure our steward was nice and he made cute animals on our bed, but he even left a drink glass on the balcony for 3 days. Expect to wait in line for at least 30m for your turn to try the Wave runner. My children got fed up and left. For the money we payed, this is a joke. The Casino NEVER comps drinks. I'd rather be back on Carnival or Celeberty in a heart beat. The standard cabin with a balcony is also smaller than Carnival's. What a waste of money and a subpar vacation. Read Less
1 Helpful Vote
Sail Date: March 2017
The SHIP, yes its amazing but the whole experience was less than enjoyable. My wife and I were both embarrassed by the cruise staff thinking it was our birthday when it wasn't ( when the cake, candles and singers showed up at our ... Read More
The SHIP, yes its amazing but the whole experience was less than enjoyable. My wife and I were both embarrassed by the cruise staff thinking it was our birthday when it wasn't ( when the cake, candles and singers showed up at our table to sing it frankly embarrassed the wait staff too. too much about shopping and less about having fun. Teen program didn't keep my teens engaged. performances were good. food in the wind jammer is brutal. Watch out for the special deals ( that aren't special. ) if you have a inside balcony cabin you get a drink package free ( due to the noise thats created by the pool area and boardwalk area above but if your anywhere else on the ship you have to pay. This makes NO SENSE. When you book watch out for the hundreds of emails trying to sell you packages and excursions that you can get cheaper on the ship. Sorrentos makes the worst pizza and it smells up the whole promenade and a little variety would be nice Read Less
3 Helpful Votes
Sail Date: March 2017
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my ... Read More
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my boyfriend's sister got married on St. Thomas, and while there were a few hiccups getting from ship to site, it was a beautiful ceremony in the end! Also, the Stateroom Attendants are a friendly bunch; they work hard and really do their best to ensure you're happiness with your stateroom! The excursions are fun and worth the pretty penny but you have to really dive in and make the most of it! Don't just sit aside because you might miss something! As for dining, the best place by far is the Windjammer on the upper decks! Best views, best food, great crew! Loved the ice show the most! The Aqua one was fun, but unfortunately our "Come Fly With Me" was cancelled due to a thunderstorm. Good thing too, it was quite rocky! Safety first! However, Oasis of the Seas seems to have a problem with being upfront about what they are charging you for onboard. It was our very FIRST cruise, and we knew nothing about the little things, such as the pool towels needing to be returned or else you get charged $25 per towel! There was no sign on the stand, and no one said anything when we checked them out, so we didn't know until Day 4 and by then we were missing one towel. It's frustrating, because on Day 1 six of our party checked out towels under one person and well... none of those got returned because we didn't know how it worked. I will also say that aside from a handful of people, the crew is very bad at pretending to care and following up. They're obvious with their contempt at Guest Services (or at least the man attempting to 'help' me was) and during a massage the therapist wouldn't stop saying how she is overworked and underpaid and how someone died last week that used to work with her on this same ship. ( It wasn't very relaxing). It was kind of unfair that you paid a mandatory gratuity, and then got that kind of service. I tried to be kind and cheerful and most of the time I got a deadfish look back... I assume it was fatigue but still, to have it constantly? It was the same for the rest of our group as well, for the most part. I know that some of these things seem obvious now, or to people who are used to cruises but I can honestly say that thanks to Oasis of the Seas, my boyfriend and I as well as our families, will not be going on a cruise again. If we do, it won't be with Royal Caribbean. Read Less
6 Helpful Votes
Sail Date: March 2017
We booked this cruise a year in advance. We had been looking forward to taking in everything and expecting much from such a fabulous boat from all we heard. It left us all wishing we had selected something else. The room staff is great ... Read More
We booked this cruise a year in advance. We had been looking forward to taking in everything and expecting much from such a fabulous boat from all we heard. It left us all wishing we had selected something else. The room staff is great and dedicated, food at the selected restaurants awesome. Last year on Navigator of the Seas if you wished to see a show you arrived early and got it sat down and enjoyed the show. On this cruise we were turned away from several shows as we did not have a reservation, not what we had experienced in the past on other boats. Customer service, poor and unable to help in any way. We also found some promotions in the Spa were all talk and not real, in fact more money than advertised. The ship really seemed understaffed at various locations like say the bar, one person at a pool bar equals a VERY long wait as everyone wants two or three drinks. Hardly fair for the bartender. Read Less
5 Helpful Votes
Sail Date: March 2017
We chose this ship because it was a family trip mainly for the young grandsons. We booked 3 suites which certainly made the voyage better than it could have been. The things I liked least about the ship is the pressure selling. We had ... Read More
We chose this ship because it was a family trip mainly for the young grandsons. We booked 3 suites which certainly made the voyage better than it could have been. The things I liked least about the ship is the pressure selling. We had massages in the spa which were supposed to be 75 minutes long but mine was only 45 minutes. Then they send you to a "doctor" to be evaluated for botox or other treatments with a long list of product suggestions. In the jewelry store on board there was also high pressure selling which wasn't pleasant at all. The kids and grandkids had a good time because of the activities on board but for us it wasn't a great experience. Having access to the Coastal Kitchen, Suite Lounge and VIP seating for the entertainment was nice. If you are going on this ship I highly recommend a suite if it fits your budget. We also purchased the Deluxe Drink Package for all adults. I don't think any of us had enough drinks to make that worthwhile. Once you are on board I saw 10 drink packages available which would have made more sense in our case. Read Less
1 Helpful Vote
Sail Date: March 2017
We were on a group Bible study cruise. We have discovered we don't really like cruising on a large cruise ship, but the staff was exemplary the only complaint we have is the strength of the coffee. It was so strong that we could not ... Read More
We were on a group Bible study cruise. We have discovered we don't really like cruising on a large cruise ship, but the staff was exemplary the only complaint we have is the strength of the coffee. It was so strong that we could not drink it. I suggest a medium blend. Our group enjoyed the use of the Conference Center and the Dazzles Room. Central Park was great; we were on Deck 8 on the starboard side and we only had to walk through the elevators to get there. The water show was superb; imagine watching the high divers plunge 90 feet to the pool below! Spectacular! Never been to Haiti before; probably because of the political past. Labadie island was a gem. Jamaica was great also, but our favorite stop was Cozumel. Great shopping and snorkeling! Lessons onboard! The meals were great and the servers were friendly and courteous. Read Less
Sail Date: March 2017
Dirty linen in the dining room, drapes falling off the windows Loyalty Embassador showed up 20 minutes late Guest services does not know where things are located on the ship such as the computer rooms; Guest services provides the ... Read More
Dirty linen in the dining room, drapes falling off the windows Loyalty Embassador showed up 20 minutes late Guest services does not know where things are located on the ship such as the computer rooms; Guest services provides the wrong itemized documents of charges, giving other guests information to the wrong people. Chops does not know how to cook a steak, after sending 3 back we left Johnny Rockets has bad services, after being seated waited over 25 minutes to be acknowledged Public restrooms have cracked seats and do not flush The staff assisting with disembarking do not know what they are doing. After making arrangements for assistance getting off the ship at a specific time we were told that they could not deliver. One manager agreed they have issues on Royal Caribbean and that it will take at least 6 months to 1 year for them to turn it around Read Less
5 Helpful Votes
Sail Date: March 2017
The cruise ship was big and for the most part it is a nice ship. A lot to do and the food was okay. The shopping on the ship was good, but in comparison the prices were much higher than at many ports. The pools were really crowded; ... Read More
The cruise ship was big and for the most part it is a nice ship. A lot to do and the food was okay. The shopping on the ship was good, but in comparison the prices were much higher than at many ports. The pools were really crowded; actually too crowded so I didn't get into the water. it just looked germie to me. The shopping at the ports were great, but the shopping coordinator "Kim" was too self centered on the stores where she was getting her kick backs from. It was clear in her presentation and clear when you were shopping. It was like she stayed in those stores where she would get the highest kick back to count the number of people or keep a tab on the number of people from our cruise boat to count her money. As a matter of fact, when we were at our second port, we were shopping she came in spoke briefly then when straight to the back of the store with the owner as if she was picking up her "Mafia" money. There are much nicer stores with better deals she NEVER talked about and most of the stores she recommended were over priced so explore on your own. The customer service desk was down right AWEFUL! Don't have a problem or you'll be sucked into the dreadful hole of despair. Half of the time the computers weren't working; the line was growing and growing and growing and when a manager was called out; they never showed up as if they were hiding from the customers. Last I have to mention about the departing process off the boat. Customs was good and smooth, but the young millennials working the departure groups had no type of organization skills. They just set up a table, didn't tell anyone they were there, and no instruction unless you asked. Then to add insult to injury, they just told you to take the elevator up to the 5th floor and depart...DEPART FROM WHERE????? The lines were so long you didn't want to get confused on exactly where you should go. So you ask another person and the same stupid remark. I was soooooo glad to get of that darn ship I could have kissed the ground. Really think before you go on this cruise ship. Read Less
4 Helpful Votes
Sail Date: February 2017
I was amazed with the size and amenities on the ship. Our rooms was well designed and great for a couple. Under bed storage is great. The room was showing signs of needing maintenance. The carpet was stained and dirty in places. The ... Read More
I was amazed with the size and amenities on the ship. Our rooms was well designed and great for a couple. Under bed storage is great. The room was showing signs of needing maintenance. The carpet was stained and dirty in places. The drawers in the vanity were worn and needed to be maintained. The sliding patio window was very difficult to open. Royal parade was mainly shopping events and people watching, it seemed that the bars were not very liveley and could have been down to the average age of passengers. We found windjammer breakfast buffet to be below par and lacked choices other than basics. I found granola was the best. Lunch in the windjammer was similar and disappointing. There is a free flow coke machine in the restaurant, however if you don't bring your Pre-pay cup, you won't be able to get a drink and will have to put up with the basic free stuff. We found that on our cruise, the staff couldn't be bothered, with the exception of a couple. Most of them seemed overwhelmed or understaffed or didn't know what to do. Not many smiles from any of them. We did find the cabin stuards the most friendly. Not sure if this is because they are earring their tips and there are so many taking the drink packages that bartenders and restaurants don't care. All in all, we have decided to go back to Disney. RCL - 3/10 Read Less
Sail Date: February 2017
This was our fourth cruise, all of which have been on RC cruise ships. All previous cruises have been wonderful. Embarkation and disembarkation were fine. Absolutely, no issues. Issues started when we got to our room. In our ... Read More
This was our fourth cruise, all of which have been on RC cruise ships. All previous cruises have been wonderful. Embarkation and disembarkation were fine. Absolutely, no issues. Issues started when we got to our room. In our supposedly clean room, the refrigerator hadn't been cleaned. Leftover food and drink in the cooler left a bad odor in the room. Captain - we have been use to a captain who come on the speaker and talks about how many knots per hours we're going and the depth of the ocean and different ports and what port we will be embarking at the next day etc. The only time I recall hearing the captain on this cruise was the recording at the beginning of the cruise about emergency evacuations. We missed the extra info we usually get. Dining - we ate in windjammer for all meals and the appearance and variety of the food were just not as good as on previous cruises. Windjammer experience was pretty bad all around. Several times I had to wait on drinks to be available at the drink station, there weren't enough drink stations and tables were being cleared off way too slowly. Entertainment - We walked out on Cats during intermission. And we weren't the only ones. In fact, I didn't talk to anyone who hadn't left cats during intermission. The aqua show was either too busy or to slow to be entertaining. Either your eyes could't rest on one thing long enough to gather it in and enjoy it or at other times, like with the gymnast it was just too slow and boring. I didn't see the point in her (the gymnast) at all. The acrobatic show was, boring, also. I did enjoy the comedians and loved, loved, loved the ventriloquist. Our biggest disappointment, though, was the karaoke. Though we don't sing, one of our favorite things to do is to attend the Karaoke. The room for the karaoke was way, way too small. Between 20 to about 40 people were standing each night this was held because the room was so small and there weren't enough chairs in the room. Myself and my husband had to pull chairs from the promenade deck to be able to sit to enjoy the karaoke. We mentioned this to a bartender one night and he just shrugged his shoulders like he didn't understand what we were talking about. I mentioned it at the customer service desk one night and he called the bar that the karaoke was in and they acted just as stupid when he called them. On our previous ships, there was never this issue. Also, karaoke should be judged by judges picked from the audience, not by people clapping. The girl who took second place at the finale only did so because of her 15 loud, loud friends that were there cheering for her and who were so rude that they didn't even cheer a little for anyone else. Specifically, we were disappointed in pretty much all the staff. It was difficult if not impossible to find someone on staff who seemed genuinely friendly and/or interested in their job. It started with the people giving out towels and went up the staff to employees who were handling the music trivia (boring) and karaoke, to Margo the cruise director to the captain. We have seen Margo on previous cruises and she, really, just isn't very funny or entertaining. This down and out attitude pervaded through the rock climbing staff to the water surfing and water boarding to the zip line. Just no smiles. Every body doing a job that they didn't seem to be enjoying. Cleanliness - The public restrooms were not kept as clean as usual and several times I found my tennis shoes sticking to floors where they hadn't been mopped well, I guess. The shore excursions were fine but we missed being offered a chance to do something like bike riding at any of these locations. Also, I know it is mentioned about "saving seats" (that you shouldn't do it) at events but I really with this could be enforced better somehow. My husband and I always arrive early to events to get a good seat. So, finding seating is never really a problem for us but we never fail to see other people who have arrived early saving up to as man as five or six seats This just isn't right. And can't you think of some different things to offer beside Disco Night and Sexiest Man Competition. It's a good thing, this wasn't our first cruise because we would probably never go again if it had been. Read Less
1 Helpful Vote
Sail Date: January 2017
We didn't choose this cruise our friends did. As we entered the pier to embark, traffic was backed up. We were trying to get to the drop off area. An hour later ( distance 1/4 mile) we finally arrived.The area for commercial vehicles ... Read More
We didn't choose this cruise our friends did. As we entered the pier to embark, traffic was backed up. We were trying to get to the drop off area. An hour later ( distance 1/4 mile) we finally arrived.The area for commercial vehicles ( buses, shuttles,etc) is in the same area. Directions and people helping direct traffic were the worst I've ever seen. The Royal Caribbean people were arguing with each other. Need I say more? We did find out later that there was a problem with Port Authorities and people wouldn't get off the ship. So we pull up to unload our luggage. I hand our paperwork to RC crew member, they put the wrong numbers on our luggage, luckily my husband caught the mistake. So it has to be done all over again and wrong tags removed. We ended up helping the guy do his job. I'd said by now we aren't impressed. There are people everywhere somehow we found our way out of the masses to check in. Check in was smooth. We were given our room keys and boarding number and told where to go to wait to be called to board. We found our friends. Going on board was a long walk up ramps. Note: don't carry much luggage on. We carried just a pilot case. We walked on board it was beautiful but overwhelming. Crew members everywhere trying to sell beverage packages, dining packages, excursions, etc. We felt that they nickel and dimed us everywhere we turned. Just check out the prices for beverage packages, dining packages and excursions. We needed to make one specialty dining reservations that our travel agent had given us. We chose Chops Steaks. So we got it done there and fast. The Chops restaurant was our favorite. Our waitress, Carmella from Brazil was great. She was very attentive, caring, efficient and used our names when speaking to us. The food is awesome. If you get to choose one restaurant to splurge on chose Chops. Then we also received a free spa treatment from our travel agent so I went to schedule that. There was no lines at the Spa one person in front of me. I scheduled a facial, usually when I have them done on cruise ships they are awesome. Guess what? Not this time. :( We decide to eat at the Doghouse. Another mistake. Hot dog and sausage not even warm. Crew member wasn't friendly or caring at all. So we decide to walk around and get familiar with how this ship is set up. Then at 1:00 pm we could go to our cabin. We were surprised to find 2 bottles of wine from our travel agent and Royal Caribbean. Also, a special they were having that we booked under Eat.Drink.Play. this included a specialty dining for lunch. So we chose Giavionni's Italian restaurant. It was delicious but service was awful and they weren't even busy. We chose to do My Time dining and had scheduled our times before boarding. We also scheduled our nightly entertainment before boarding. Since we had 14 people in our party, our friends made sure that everything was set for seating every one in our group. We were told 2 tables of eight with the same waiter and assistant waiter. Our waiter Krisna and assistant Navin were great. We also became friends with the assistant and MaitreD. They knew we were having some problems with the staff at dining room reservations. For some reason, they couldn't do a line of tables for 14 people but could do 12. This was accomplished except one night we had to change the reservation because the show we wanted to see, Come Fly with Me was canceled. It was canceled the rest of the cruise. :( One morning for breakfast we went at Johnny Rockets early before 9:00 am. Great breakfast, fast and great service. There was a long line when we finished eating. We did the dining room or Solarium Bistro the rest of the days. For lunch one day, we went to Sorrento's for pizza. It was pretty good. The other days, we went to Windjammer, or Park Cafe ( deck 8). We loved the Promenade Cafe, 24 hours coffee shop with coffees,soda, water,specialty coffees, sandwiches, cookies and desserts. There's a Starbucks also. There were some great shopping on the ship sales. Our cabin steward was awesome. We requested an ice bucket every night and it was there. About 4 nights at turn down we had a towel animal greet us. Our room was cleaned spotless every day and every evening. Our cabin overlooked Central Park, every night there was someone playing the piano and/ or violin. Great romantic setting for drinking our wine on our balcony. It was an enjoyable week. But we doubt that we will sail again with Royal Caribbean. Read Less
3 Helpful Votes
Sail Date: January 2017
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I ... Read More
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I guess. She was also right on the mark with technical difficulties. What went wrong was never explained but you would think a ship of this size would have some back up equipment. I guess we'll catch “Cats” some other time. Speaking of size, Oasis is just two darn big. Too many people. While the food was adequate - adequate, not awesome - it was very annoying to hear an announcement every few minutes in the buffet that amounted to "We hope you enjoyed your food now please get out". At several thousand dollars a pop, I resented being told to move along. We didn't gain much weight however. Probably due to the 2/10th of a mile (each way) from our cabin to the food. Someone else referred to the ship as a "windowless barge". And that is the case. There seemed to be a determined effort by RC to make you feel you were in a shopping mall rather than at sea. Why build a ship that isolates you from the water? Isn't that the point of cruising? Beautiful ship, no problem with the staff at all but, like many of the folks leaving the buffet, it was overstuffed. Read Less
4 Helpful Votes
Sail Date: January 2017
We chose this cruise as we were part of a large group following an entertainment trio that performed 2 private parties on board. This is our 4th cruise sailing with the Trio. We had My Time Dinning and that was very bad. Even though we ... Read More
We chose this cruise as we were part of a large group following an entertainment trio that performed 2 private parties on board. This is our 4th cruise sailing with the Trio. We had My Time Dinning and that was very bad. Even though we had an assigned area ( due to our large group) it took too long to be seated. Some of the ships entertainment venues were way too small, we like the adult comedy acts. Out of 6500 passengers, only 125 at a time could get into see the acts. We tried ever day for 7 days. No luck. We had never been on a ship this size before, friends had sailed on the Oasis many years ago and said it was great. We have sailed on many cruise lines and have sailed at least 48 times. We will go back to smaller ships. We have now sailed with Royal Caribbean line 4 times, yes we will sail with them again, not on the large ships. Read Less
1 Helpful Vote
Sail Date: January 2017
I went on this cruise to be a travel companion to an 84 yr old woman. We were part of a group of eight. This is the first cruise I've ever been on where the Windjammer shuts down mid-day. That was very inconvenient for some of us, ... Read More
I went on this cruise to be a travel companion to an 84 yr old woman. We were part of a group of eight. This is the first cruise I've ever been on where the Windjammer shuts down mid-day. That was very inconvenient for some of us, especially one who is diabetic. Many other guests seemed surprised and unhappy about it as well. At the fitness center I had to try 3 recumbent bikes to get one that worked correctly. One bike had lost one of the end caps off the hand grip exposing sharp, pointed, plastic edges. The safe in our room needed two repair calls and a third call for new batteries. The sales staff in the Regalia jewelry shop is extremely pushy. Friendly, but they operate in overdrive. They're worse than used car salesmen. The customer services employees were great and the dining room waiters were exceptional. Most employees were friendly and helpful except for the older guy who makes smoothies in the spa area. He became impatient because I was reading the ingredients while making a selection. He said, "She's not getting a drink" to someone who walked up behind me. Wanting to create positive memories of this cruise, I took that opportunity to walk away. The departure process was horrible as my friends and I got told to "step aside" without any explanation for the delay until much later. That process was crude and unfriendly. I had purchased jewelry and the customs agent wanted to know the name of the maker. I didn't remember nor did I care. I liked it so I bought it - period. Gratefully, the customs employee was kind and considerate. Otherwise, all things considered, I'll never sail on the Oasis of the Seas again. Read Less
10 Helpful Votes
Sail Date: January 2017
I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage ... Read More
I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage with Royal Caribbean. The staff was very hit and miss on friendliness and efficiency. It felt like they were working out the kinks of a new ship/new staff/new everything when I know this was not the case. Embarkation was like a long line of cattle. Disembarkation was chaos as usual but once they actually let us off the ship and we found a porter, life was easier. I highly recommend you find a porter if you have more than carry on luggage. Totally worth the tip. The shows were late until our last two days at sea which is frustrating if you have small children and don't want to pay extra for childcare "after hours". I would have loved to go to a comedy show on the ship but they held it in a tiny room that only held a small amount of people and every one of those shows started late in the evening. Highlights: -Kids loved Adventure Ocean. Especially my three year old. The Voyagers class was a bit rambunctious and out of control at times though. -Our room steward was good and kept our room tidy and clean. -Our waiter and assistant waiter in the dining room were attentive and entertaining. Dinner was good. It is always nice to be served steak every night. haha -Shore Excursions to St Thomas and St Martin were lovely as always. Those beaches are gorgeous. Lunch was good at Abi Beach and . -Cleanliness. I am a huge clean freak because I am a self admitted germaphobe. I love that they are waiting for you outside the dining rooms with hand sanitizer. I love the reminders to wash hands. I love seeing them cleaning things constantly. Huge plus for me. Lowlights: -Our MyTime dining was messed up and instead of 6pm dining we were reassigned (after a couple visits to guest services and speaking to the person in charge of dining) to 5pm. A big difference when you were looking forward to taking advantage of having your children picked up at 6:40 by childcare staff so you can catch up with family. -Trying to turn off gratuities took 4 visits to guest services. That line was constantly long so I know we weren't the only guests with issues. -Finding answers to any questions took visits to multiple staff members who often had different answers. I was sent to 4 different locations on this huge ship just to buy a pair of goggles for my child. -Navigating this ship is NOT easy in inclement weather if you are not familiar with it. They don't put extra signs in this case. Good luck getting from one end of the ship to the other for meals on time when portions are closed off on the first day. -There seemed to be technical difficulties with many shows, performances, and entertainment. Cats, Come Fly with Me, line dancing by the pool, live bands, character performances....these were all affected on our cruise. Instead of rescheduling, they would just not do it. No notice or announcement really. Just oh well it isn't happening. -Seeing the characters was a big draw for my children but actually making it in time to see them was an issue as they were either late or would leave after 5-10 minutes. -Food choices in the Windjammer were not what I was expecting this go around. Not as kid friendly for my picky eaters as I recall from our last cruise years ago. The chaos of the Windjammer is even worse on a ship this large. -I felt similar activities were all within the same time frame meaning things I would enjoy would be lumped together and then I would have nothing to choose from. -Getting water to drink on this ship felt like an impossible task at first. They REALLY want you to buy that soda package. I got so frustrated, I called room service for ice water one night because I wasn't walking across the ship for a cup of water to take medication. You would think ice was an impossible commodity to come by. -The amount of unattended children on this cruise was astounding. I guess curfews are not enforced and the staff doesn't do anything about young children roaming and being left in pool areas alone. This was a huge annoyance to many guests I spoke with as well as my own family. Kids were running up and down the halls at all hours. -I don't drink but my husband was very unhappy with the bar service. Drinks were poorly made for the price you pay. Many were made incorrectly and although drinks would be listed on the menu, bartenders would say they did not know how to make them and send you to another bar. It seems the staff is not well trained in many areas. -They didn't have enough people to run all the activities on the ship. Only one rock climbing wall was ever open although they boast two. Using the flow rider was hit or miss on how many were staffing it. They would sometimes divide it and you could do two at a time but instead of letting people go who had been waiting, they would let people who had already gone get in the new line. -Snack options were non-existent if you don't like pizza. Everything else closed in the afternoon. -The smoking area is by the pool. It was super windy so the entire pool area smelled like smoke. Not what I wanted to be exposed to all the time much less my children. - Due to inclement weather we could not stop in Nassau and went to San Juan which wouldn't have been so bad if we didn't get to Puerto Rico at 6pm and leave at 11pm. That is not ideal for those of us with small children. I feel like some shows or something on the ship could have been offered during that time. -Quite a few pieces of cardio equipment were out of order. I know...who works out on a cruise? Well apparently a lot of people who don't follow the 30 minute rule when others are waiting. Overall our family (11 total people, 6 adults and 5 children) enjoyed our experience on Navigator of the Seas a few years ago much more. The kids had fun but adults were sorely disappointed in the Oasis. Bigger is NOT always better. Too many people on this ship and it is not laid out well. On a side note: Does Royal Caribbean have the worst website ever or is it just me? It was nearly impossible to actually do anything through the website and my husband and I are both pretty tech savvy people. We often had to call someone who would then direct us to use the website or would have trouble with it themselves (again with the technical difficulties). The most ironic part of the cruise was when they gave us a survey to complete the last night of the cruise and we could do it at any of the computers on the ship. I went to complete it and of course could not due to technical difficulties. What a way to end that cruise. At least my kids enjoyed it..... Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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