2 Helpful Votes
Sail Date: October 2017
We booked an Eastern Caribbean Cruise but the hurricanes damaged some of the islands where our ports of call were to be and we were not given the opportunity to change the date of our cruise or to cancel it without additional monies. Most ... Read More
We booked an Eastern Caribbean Cruise but the hurricanes damaged some of the islands where our ports of call were to be and we were not given the opportunity to change the date of our cruise or to cancel it without additional monies. Most people we talked with on the ship felt the same way we did and thought that we should have been given something for having to go to ports that we didn't want to go to or could have gone too way cheaper. We felt that RCCI is only concerned with their bottom line and that was evident on the boat because every time we turned around someone was trying to sell us something. This even took place while we were eating breakfast or lunch. Since we had been to the ports of call we only got off in Falmouth, Jamaica to look for something specific to bring back as a gift. I prefer Ocho Rios over Falmouth. Food was average and the dining staff was excellent. Didn't participate in any of the onboard activities. Cabin needed to be refurbished as there was stuffing coming out of the couch and the carpet was very warn. There was a lack of towel animals which was a disappointment. Read Less
1 Helpful Vote
Sail Date: October 2017
Was so looking forward to sailing on this lady but was so disappointed , the ship its self was fantastic and plenty to see and do on it but most of the staff where horrible and rude we felt like we had invaded there space some how it was a ... Read More
Was so looking forward to sailing on this lady but was so disappointed , the ship its self was fantastic and plenty to see and do on it but most of the staff where horrible and rude we felt like we had invaded there space some how it was a lot of trouble for them to get us a drink at the bar no smile no hi nothing just look at you as if you in there way as for the few who where on the top of there game it was a true pleasure to interact with them asking how our day was ,could they help us and always smileing and happy to help ,the ship is great but very run down in places stains on carpets ect the cabins where very small everyone we talked to said the same , the food in most places was always the same and cold or luck warm never hot unless you dined in a named restaurant which you had to pay for too many children on board late at night not supervisor . Will never do this ship again x Read Less
1 Helpful Vote
Sail Date: October 2017
It all comes down to if you like big city life or do you like quiet country living. If you like big city life, Oasis is your ship but if you like more country style living with more personal service, Oasis is not for you. The service is ... Read More
It all comes down to if you like big city life or do you like quiet country living. If you like big city life, Oasis is your ship but if you like more country style living with more personal service, Oasis is not for you. The service is definitely below par when compared to other class of RCCL ships. Our cabin attendant did a really poor job and apparently, according to other passengers we spoke with, other cabin attendants were the same. Guest services and service in all the dining venues were terrific! I had the driest chicken breast that I have ever had at the 150 restaurant but Sabor, Izumi, Windjammer, Johnny Rockets, and the Main Dining Room were all excellent! We went to Blue Lagoon Island when we were in Nassau, Bahamas and we had a great time! We were disappointed that the dive shows were all cancelled but the ice show was good if you knew the stories of Hans Christian Anderson but if you were not familiar with them, it was confusing. Read Less
2 Helpful Votes
Sail Date: October 2017
Disclaimer first, we are normally Disney Cruisers, this is our second time on a Royal Caribbean cruise, the first with the Enchantment of the Seas and now Oasis. We're used to a much higher level of service, not bragging but just ... Read More
Disclaimer first, we are normally Disney Cruisers, this is our second time on a Royal Caribbean cruise, the first with the Enchantment of the Seas and now Oasis. We're used to a much higher level of service, not bragging but just pointing out the truth. The food on this cruise is mediocre at best vs. the Disney Cruise ships! But those are the highlight items I can point out quickly what's driving my overall rating; however, I'll go into detail: Embarkation/Disembarkation: Overall this was rather smooth considering approximately 6,000 people are embarking or disembarking. This is definitely one of the only areas they deserve 5 stars! Ship Overall: The ship is a marvel, this is the only way RCCL or any other company can keep up with Disney is by having a ship so large with so much to see. This is the only advantage RCCL has over Disney. I wish Disney would build a ship like this, imagine how much cool stuff Disney could pack into a ship this large!! Cabin: We always get a Verandah stateroom no matter the Cruise line. The room is smaller than a Disney's stateroom with less storage space. Our TV had a line in the middle of it, we called down to Guest Services and they told me as long as it works, they won't change it out. Additionally, the refrigerator in our room barely worked, I honestly think this was by design! We have been spoiled by Disney's split bathrooms (one side with a toilet and sink and the other with shower and sink). This always allowed two people to get ready at the same time. Another item of note is the service provided daily. Although our stateroom attendant did his job but he wasn't anything worth noting. Our kids were used to getting a towel animal every night, they only got them on 3 occasions on this cruise. I also liked the little things from Disney like the twin bed from the ceiling with the twinkling stars and larger verandah! And we definitely missed the wave phones!!! It's nice dropping your kids off at their kids club knowing they can call you for anything. On this cruise, we kept checking on them constantly!!! It was a little disruptive!! Dining: Oh my goodness, where do you begin here. On RCCL, they really REALLY want you to eat at their specialty restaurants!! Even going to extremes to make the MDR food about as average as it gets. From the moment you step onto the ship, they are pushing the Specialty restaurants on you constantly, no matter where you're at. I was getting some sun on day 2 and some lady who barely speaks English is trying to sell me some package for specialty dining. Then 3 hours later the same lady is following me through the Promenade!!! And the reality of it is, the food is much better in the specialty dining but it's about on par with what they feed you on the Disney cruise ship in their Main Dining Rooms. But that's complimentary on the Disney ship vs. $49 or $95 you have to pay on RCCL per person plus the tip!!! I did however like the food on the Windjammer, this was about equivalent to the Cabanas on DCL. Oh and another thing, on RCCL, you only get tea, water and lemonade for free. Everything else comes with a price to include soda vs. the DCL, all non-alcohol drinks are complimentary. Crap, almost forgot, on RCCL, they must be short on bread because they only gave you like one bread per person per meal. Plus, it was the same nasty bread options each night: Cheese, Pumpkin Seed and Sour Dough. On DCL, you get a basket of bread each night and it would be something different!! Entertainment and Activities: OK, this is probably not fair to RCCL considering DCL has the best entertainment...PERIOD. But man the shows and singing on RCCL was straight garbage!!! With the exception of their Headliner show which they don't own. The Headliner show was AWESOME, it was something you would see on DCL. But the other shows like Cats or Come fly with me, oh good lord man, the singers were pathetic! This one dude was trying to sing a Michael Jackson song and I swear to you, this was the WORST rendition I've ever heard! And the dancing?!?! My goodness man, that was just awful!!! I felt bad for the folks on stage! The kids club was better on this ship than the Enchantment but it doesn't come close to what we were used to on the DCL but we knew that considering RCCL is not DCL. No one can compete with DCL so that is expected. However, charging $7 an hour for your child to be at the kids club after 10 PM? Really!?!? We were a little surprised with that charge. On DCL, there is no charge like that with the exception of the babysitting. Plus on the DCL, you will see every Disney character walking around the ship from Princesses to Mickey and Goofy! Plus you get fireworks, Jack Sparrow's Pirates in the Caribbean show with the awesome Johnny bread!!!! YUM!! Service: We knew going in that it wasn't going to be the same and it totally wasn't but dang it man, can RCCL make sure the people spoke freakin English please!?!? Even the RCCL comedians were making fun of their own people. We were asking for directions, trying to find the boardwalk and this one guy kept pointing to the MDR and said over and over, "yes, main dining room" (add some sort of Asian accent). We were like, "Ummm, no sir, can you please give us directions to the Boardwalk?" Repeat again and again. Ports and Shore Excursions: Obviously it's the same, regardless of cruise line. We were originally slated to visit St Marten, San Juan and Labadee but due to the Hurricane, we were re-routed to Nassau, Cozumel and Costa Maya. Most of the sailings during the same time frame were given an option to re-book at a later date but we weren't given that option. We purchased insurance too but were told that we would only get 25% back if we cancelled. This is the part that upsets me the most. When we booked this sailing, we specifically asked if the cruise gets re-routed, can we cancel or re-book because St Marten was our primary destination and they told us YES, but they LIED!!!!! The RCL Customer Service agent and supervisor told us that they would never tell us that the insurance would protect us from Hurricanes. Really!?!? So why are you people selling them? And pushing it on us? What is the point of the insurance then? Oh and one last thing, they will try to sell you art on the cruise and tell you that it's rock bottom price!! Don't buy it, it's not art, it's actually pictures of prints. They won't say picture, they call them lithographs but that's what it is. They will rip you off so Caveat Emptor (Buyer Beware) to you all!!! Read Less
3 Helpful Votes
Sail Date: October 2017
We chose this cruise because it was convenient sailing from the closest port to our home and we had never been on a ship this size. We were in a junior suite mid ship 7th floor. Embarkation was really quick we arrived at the port ... Read More
We chose this cruise because it was convenient sailing from the closest port to our home and we had never been on a ship this size. We were in a junior suite mid ship 7th floor. Embarkation was really quick we arrived at the port about 10.15, check in was quick and we were able to sit in the comfy area reserved for suites and had refreshments. I think we were on the ship about 11.15 and as they board suites first after back to back cruisers we were one of the first on board. Our first impressions on boarding the ship was "wow" This ship is designed so well and we were not prepared for how big it was. After exploring we had lunch in the cafe and then we began to realise just how it was to be the whole week long......crowds and lines. We found that we missed all the outside decks and did not really feel we were on a ship at times apart from the movement. We love to sit and watch the ocean and one night for dinner we were sat by the window but the window was opaque so we could not see out. The bars and restaurants are indoors. I am so glad we had a balcony that looked out to sea. The balconies looking onto the park aetc have no privacy at all and they must be really noisy. The pool areas were packed so we did not use the pool, we did use the hot tub a couple of times. Pool bar service was almost non existent and passengers formed an orderly queue to get their drinks, I have ever seen that before. In the Bars at night we sat for ages waiting for someone to come and serve us a drink out of frustration we ended up going up to the bars and getting our drinks. In the champagne bar the Martinis were served without any special touches such as fruit rims or cherries, olives etc I thought this was poor as they cost between $13 -$15 for the ones we had. The food in coastal kitchen was good the first night and our drinks were free there. The second night the food was disgusting. I had a steak that was tasteless and did not have the texture of meat. We did not eat there again. I could not believe that the buffet had a line outside to get it and you had to wait till a table was ready before they would let anyone else in. There were also announcements asking people to vacate their table. Overall the food there was good. The shows were very good and we had booked them before we left home, we heard quite a few upset people because they could not see any of the shows as there were no tickets left. We saw all of the shows and liked the way it was organised but we had been told by someone who had been on the ship about booking I understand it must be very frustrating for those who did not know to book. The casino was ok much like most casinos although one half was for smokers and it really did smell on that side. We lost a little bit but had a good play for our money so just good fun. We found this ship really noisy and not relaxing at all. Service was so bad that I had half the auto gratuities removed, this is something I have never done before. I felt there were not enough staff to the amount of passengers, staff seemed overworked and on the whole seemed miserable. Read Less
3 Helpful Votes
Sail Date: September 2017
We were celebrating our 50th Wedding Anniversary and looking forward to visiting the islands. We requested a salt free diet and always on RCL we meet with the Head Waiter each night prior to dinner to go over the menu and select meals ... Read More
We were celebrating our 50th Wedding Anniversary and looking forward to visiting the islands. We requested a salt free diet and always on RCL we meet with the Head Waiter each night prior to dinner to go over the menu and select meals that can be made without salt. However, on Oasis of the Seas, this task is left to the waiter - unfortunately, our waiter was clueless on which foods come naturally with salt - and every evening was unable to remember what our table guests had ordered. On more than one occasion he served my husband food laden with salt. The Head Waiter apologized, but it was too little too late. My husband suffered fluid build up around his lungs and had trouble breathing. After two days of slowly getting worse - even though we stopped going to the dining room - he went to the doctor and was placed din the hospital's ward for most of the day - the doctor treated him for the fluid and did manage to reduce the swelling and eased his breathing. We lost 3 days of our celebration cruise - spent it in the cabin - horrendous. We did receive a note of apology from the Head Waiter acknowledging the mistake. We received a bill for $1,200 from the doctor. I requested a meeting with the Officer in charge of food and beverage as well as guest services. On the last day of the cruise I was invited to address my concern. The F&B Manager had spoken with the Head Waiter who indicated that my husband had been served the correct food and that only on one occasion was there a "mistake". I produced the card of apology and then the F&B Manager asked why I waited 3 days to go to the doctor and pointed out that I signed a form saying that I would pay for medical services. This added insult to injury - I did notice that not one of the other three Officers made any comments - not sure why, but if I had been an Officer and listened to the F&B Manager, I would have been most disturbed that he tried to cover up the problem and put the onus on my husband. This is no indication of the excellent dining room service afforded us on all other RCL ships - we are Diamond members and have thoroughly enjoyed working with the Head Waiters - who do know which foods can accommodate sodium free diets - and who do have knowledgeable waiters. The F&B Manager said that as a "courtesy" to me being a loyal Diamond member, he would refund the $1,200. I did not consider this a "courtesy" at all - and was furious when I left the meeting. Needless to say, our 50th Wedding Anniversary was one we will never forget - I've seen more than enough of our cabin on Oasis of the Seas to last me a lifetime. If you do have need of a special diet - do not tolerate inefficient and incompetent waiters - make sure you ONLY meet with the Head Waiter each night to review dinner for the following evening. Make sure he or she understands which foods have natural salt - ask questions - reconfirm every night that each item you are served contains no foods like ham, etc. If you know that you have not been served salt free items, report it to the Food and Beverage Manager and insist that you are moved to another table. Our table guests were all Diamond and Diamond Plus members - and each one of them had problems with incorrect meals. It is a shame that the waiter - who claimed to have 17 years under his belt - is allowed to risk the lives of RCL's guests. For the first 3 days, we enjoyed all the amenities of the Oasis of the Seas - although the ports of call were changed, we have cruised them many times, so were not too upset that we went to Mexico instead of St. Martin and San Juan (due to Hurricane Irma). We found the entertainment superb - although we only managed to see "Cats" (a production that surpasses Broadway) and the diving show - having over 6,000 passengers it was amazing that the shows were not crowded. Our cabin was wonderful - bed was extremely comfortable and entire cabin was cleaned each day by a steward that we rarely managed to see. Being in the center of the ship was also a plus (we had booked this cruise the previous year while on board another Royal Caribbean cruise and the representative chose the cabin for us) It was delightful to relax around the ship during the day. There were always enough lounge chairs around the pools and spas - and the solarium was a great place to relax sans children!!!! Having a merry-go-round and outdoor fun interactive giant busses, boats, etc., for the children to have fun was great for grandparents who brought their grandchildren - add ice skating and the water park was enough to keep children happy throughout the day. Although we were not able to enjoy more than a few days on the ship, we will continue cruising with Royal Caribbean - but will make absolutely sure on the next occasion that we meet initially with the Head Waiter, the Chef, the Food and Beverage Manager - and the Waiter (making sure the waiter is equipped to handle passengers with special needs). In addition, I would suggest that if you are going to eat from the buffet, you also speak personally with the chef so that your food can be specially prepared. Read Less
1 Helpful Vote
Sail Date: September 2017
I choose to go on this cruise because I live near the departure port. The ship is huge and crowded. People have to wait in line for most things. Even though I had priority boarding ,it was chaos, as was departure. From the minute we ... Read More
I choose to go on this cruise because I live near the departure port. The ship is huge and crowded. People have to wait in line for most things. Even though I had priority boarding ,it was chaos, as was departure. From the minute we stepped on board it was a continuous sales pitch. The ports were a half mile from the docking. No provision was made to provide shuttle service(even at the guests expense) from the ship to the port.It was extremely hot and humid and a health hazard for some guests to walk that far. I have been on many cruises but this a low point. customer care has turned into cattle call. Royal Caribbean has added a lot of gimmicks but has lowered the civility level. There was very little attempt to provide communication with and to guests. On the positive side the food was good and the food service people were very attentive. Read Less
3 Helpful Votes
Sail Date: September 2017
I have cruised with Royal Caribbean 9 times and have almost always been VERY happy. This cruise however, proved itself to be not "up to par" with the standard I have set for Royal Caribbean Cruises. I will more than likely never ... Read More
I have cruised with Royal Caribbean 9 times and have almost always been VERY happy. This cruise however, proved itself to be not "up to par" with the standard I have set for Royal Caribbean Cruises. I will more than likely never travel with Royal Caribbean again. I paid for specific ports of call and the ship didn't stop at any of them. Being on a cruise ship with 6500 unhappy people did not make for a fun vacation. The Ship was clean. I purchased a balcony over the boardwalk and was very satisfied with my room. The food was good and my waiter and assistant waiter were amazing. The ports and shore excursions were awful. I traveled with my 6 year old daughter and took her to the kids club for 90 minutes for 3 nights. She hated it! She was looking forward to going to the ports we had initially chosen for our cruise as she had been to the other ports twice before. Read Less
Sail Date: September 2017
Let me start off by saying that this is not my first trip on the ocean. My family has been cruising for 16 years and we have enjoyed a few different cruise lines. This was our 13th cruise and I was excited for our first Royal Caribbean ... Read More
Let me start off by saying that this is not my first trip on the ocean. My family has been cruising for 16 years and we have enjoyed a few different cruise lines. This was our 13th cruise and I was excited for our first Royal Caribbean cruise. I have to be honest this will be our families last experience with Royal Caribbean. We stayed in an inside cabin and I have to be honest it was the best inside cabin we have ever had. The layout was wonderful and the bathroom layout made a small room seem so much larger. I wish all ships took this information and ran with it. But sadly this is where my good review ends. We ate at Johnny Rockets once for lunch and once for breakfast. The food was wonderful but the service was awful. Our waitress at breakfast was down right rude to us and did not return to our table to refill my drink after being asked twice. Than at diner the table next to us the waitress told them that if they had purchased the ultimate dining package that they received a free meal at Johnny Rockets. We had purchased this plan and when I asked about it was told no that was not the deal even though she had just told the table next to us this. There was some serious confusion on this ultimate dining package as well. NOONE seems to know how it works. I was told by the rep before leaving home that Royal Caribbean would make my reservations for me and than I could move them around as I needed to and all reservations would be waiting for me on a paper in my cabin. So when we ventured to the cabin no paper, also checked the tv for the reservations and they were no there. When we than walked down to the reservation desk they didn't know how the reservations worked either, he flagged down a manager who also had no idea and took us to the head waiter in the silk dining room who also had no idea. So I went ahead and made all of the reservations myself on the tv in our room. I am just confused on the fact that no one could explain the process to me. Than came Cats the musical. I was so excited a real live musical... The theater was packed but by intermission almost half of the people had left and by the close of the show the theater only have about a third of the original people. I didn't understand how this musical had been so popular on Broadway it is not good at all. Now the other show in the theater was wonderful, the original Royal Caribbean show Come fly with Me. But the Oasis of Dreams diving show was again bad, with a bad hard to follow storyline. The comedy shows were great but for a mega ship the comedy theater held a very small amount of guest. There was always a line and never enough tickets. The ice show was so wonderful we went back twice to see it. The sand artists was amazing. I had a problem with the game show, trivia type of entertainment. They were held in small bars and even when going a half hour in advance there was never any seating. Room service had a charge on it which I am not used to and did not like since The buffet was closed by 8:30 each night and the only other food option was pizza or small not good finger sandwiches. The pizza was good thank goodness, but the staff would not give out more than 2 pieces to any one person at a time. Weird. And the drinks on board were a bit of a confusion for us as well. The included drinks were iced tea, lemonade, and some sort of fruit water which was different each day. That was fine but the only place to get these were in the pizza place and the sandwich shop. When we went to Chops and I tried to get a lemonade I was told that the only options were soda and coffee or a drink. So I asked for a soda but when I told them that I did not have a drink package they told me that I could not have a soda only water. What??? Why couldn't I pay for a $4 soda if I wanted one with my meal? Because we were sailing in September and not sure of hurricanes I did not book all of my excursions before getting onboard. I looked over the excursions and decided on a side by side jeep tour in Jamaica. Now I am not a small woman and am sensitive to the weight limits and other limits on any excursion. I went up to the excursion desk on day 1 to book our excursion and the Australian "gentleman" I use that term loosely, said to me " the weight limit on this excursion is 265lbs and I am guessing that you exceed that by more than a few pounds" . WHAT.. RUDE... There are ways of saying this to a person, like for instance There are a few restrictions like 48 inchs and 265 lbs does everyone in your party meet these guidelines. He essentially called me fat. I was hot, so I asked for a manager and was refused the manager. Again, WHAT? There is no other word for the service level on most of this ship but rude. I met rude staffer after rude staffer. If this is a mega ship experience than count me out. I am used to Disney service and I will never again cruise with anyone else after this. After paying for the specialty dining which was good but not as good as the regular dining room on Disney, I could have paid $100 person and cruise with the mouse. Just not worth the $$ I spent. Read Less
4 Helpful Votes
Sail Date: September 2017
First and foremost, I want to say that not all the parts of the cruise were poor. In fact, most of it WAS excellent. But I figured I'd highlight the negatives, so that you can read an open and honest opinion about the cruise. I ... Read More
First and foremost, I want to say that not all the parts of the cruise were poor. In fact, most of it WAS excellent. But I figured I'd highlight the negatives, so that you can read an open and honest opinion about the cruise. I guarantee that no matter how poor the reviews are, you will still have an excellent and amazing time, because this is a very relaxing and luxurious vacation! Still one of the best vacations we've ever been on! (1) SHIP: One word describes it all: HUGE. I can't even start to explain how big this ship is. It was a full cruise, which means over 6000+ passengers. This was understandable as a few cruises were canceled prior to, and around, the time of ours, so I'm sure a lot of people re-booked to this one. This meant that there were LONG line ups for food and shows and activities. It's not too terrible though, because the staff always managed the lineups very well and generally push people through quickly. Most cruisers were very polite. I met one very lovely couple, Bill and Charlene, who had invited me to sit with them on day 1 and that was basically the highlight of my cruise. I really enjoyed getting to know them and they basically made the cruise feel like home. I have to say that despite the cruise being so huge, there were still opportunities to bump into them, since there are a few popular events each night so you knew were the crowds hung out. (2) CABIN: I stayed in a tiny interior stateroom, which was only for the purpose of sleeping. Most nights, I slept okay. The first and last night was pretty terrible, however, because I felt the rocking of the ship. I was still able to sleep but it felt extreme and it might have been attributed to the aftermath of the hurricane. The biggest highlight of the cabins was the stateroom attendant because he was a very nice guy and worked so incredibly hard. (3) DINING: Mediocre and kind of repetitive. Saw a lot of similar foods every day in the Windjammer Cafe and Main Dining Room and Solarium. And got kind of sick of it by the last day. The buffet closed really early (at 9:00 PM) so a lot of nights, we just ended up grabbing some dessert at Cafe Promenade or Park Cafe. It would have been nice if they could open the buffet a little bit later though, just to get a bit more variety in food as I'm not a huge fan of pizza for late night snacks. Also, the amount of Asian food (particularly Chinese food) offered was very disappointing. We love Asian food and couldn't find any of anywhere! There is a bit of sushi offered at Izumi only, but what about the buffet! The only Asian breakfast food available was some chicken congee in Solarium and even that took us a long time to look for. Also one huge complaint we have about the dining rooms is that it is not very clean. The tables always had stains. TWICE we found that the tea cups were dirty. My mom found a tea bag still in hers. I found some drips of coffee in mine. They were clearly not as diligent in making sure everything looked clean. (4) ENTERTAINMENT: Very disappointed that there was no magic show. The other shows were all excellent though and I enjoyed every single one of them, even the Headliner: Private Stock Band. The overall atmospheres of the shows was very Vegas-like. I also enjoyed all the activities like the gym, ice rink, ziplining, card rooms, and swimming pools. I wish one swimming pool was dedicated to swimming lanes, so those who wanted to actually swim could do it. Everyone seemed to be just hanging onto the side of the pool so it was too crowded to swim. Also, I was very disappointed that there was no ultimate frisbee tournament. We love ultimate frisbee and it is a huge sport in Canada now. So to see that there were no opportunities to play some ultimate in the basketball court was kind of shocking and disappointing. Hopefully it gains more popularity and we see it in the future! (5) SERVICE: The guest services line was always too long for only 4-5 staff. At most they had 6 staff working, and maybe 1 extra staff at the start of the line to try to filter people out. But each time I had to stand in line for something, it took nearly 45 minutes to 1 hour wait. The computer lag seemed to be the biggest problem. I felt like they could definitely have assigned way more staff and computers to guest services, as I can only imagine how difficult it is for some elderly/disabled to line up for that long. I have no complaints at all about the staff members themselves. I have never seen a more hardworking and motivated crew. Every single crew member I interacted with were VERY GOOD at their jobs and very professional. They all went above and beyond to try to help me or make my day. I really hope that Royal Caribbean treats all their staff well, because they definitely work hard and deserve it. I would come back to the Oasis SOLELY to visit the staff there. (6) PORTS: Labadee was my favourite port, despite purchasing shore excursions at Falmouth and Cozumel. I wish there were more ports that were purchased and owned by Royal Caribbean, but I'm sure that will happen with many years of investments and funding later. We didn't really enjoy the excursion to Dunn's River Falls because it was way too crowded and we had to wait a long time for the entire group to go up the waterfall (since they made us all hold hands and wait). On the other excursion, in Cozumel, we didn't really enjoy the chocolate tasting tour because they wasted 45 min just travelling on bus in between the two tours, which meant a lot of time wasted where we could otherwise have been on the beach. (7) FOCUS ART GALLERY: This was the most disappointing part of the cruise. I had an extremely difficult time looking for my photos, as the first two days, they actually misplaced our photos to another person's folder and misplaced someone's photos into our folder. Because my family stayed in different staterooms, it was still very difficult to locate the pictures. They used a "facial recognition" system, which means that there is a chance that your face is not recognized in the system and not linked to any account, and therefore, you end up losing the picture! Wouldn't it be a smarter idea to just ask one person per party, every time, to provide a seapass card? That would make so much more sense to me, since people want to buy pictures as a family anyway, even if we stay in different staterooms. The other thing we had to criticize was when we actually asked them to locate the photos, it took them a LONG time just to get back to us. They stopped printing photos out on the last day due to a technical error. So again, we had difficulties looking for our photos. The photos were too expensive for how much they were actually worth. I think they could probably save themselves a lot of money by filtering the photos and only printing out certain photos that they KNOW people will purchase. A lot of photo paper and ink goes into waste to all the photos that don't get sold! Also, if the photo was printed already any way, why not just give it to the cruisers as a cheap souvenir/gift for low pricing, because they'll be thrown out anyway after the cruise? Besides, I'm sure lots of passengers would be willing to buy all the photos if they were $5 each instead of $20 each! It was silly when we already bought the digital package, and they still refused to give us the print copy, but instead would rather throw it out in the trash. Also, one last thing, after we got home, I realized the digital CD was actually missing TWO pictures that I originally wanted to buy. They also missed out the logo that says "Oasis of the Seas" that I originally requested. So it sucks that I didn't happen to have a desktop computer with a CD player with me on the cruise, so that I can at least check the photos, because the staff there refused to check the photos for me then. P.S. Who uses a CD player anymore, anyway? Read Less
8 Helpful Votes
Sail Date: September 2017
My wife and I took chose this 7-night cruise to Labadee, Jamaica and Cozumel for our first cruising experience and will unfortunately not cruise on Royal again anytime soon. Pros: - Cabin was larger than expected, cleaned twice per ... Read More
My wife and I took chose this 7-night cruise to Labadee, Jamaica and Cozumel for our first cruising experience and will unfortunately not cruise on Royal again anytime soon. Pros: - Cabin was larger than expected, cleaned twice per day and had a friendly staff - Oasis is a huge ship with many activities - Most on-board shows were pretty good and I found Cats to be excellent - Majority of the dinners in the main dining room were good. The wait staff was fantastic and willing to accommodate to the best of their ability, even added entertainment with table tricks - Ship was organized and clean. On-board activities were on time and ran smoothly - Cruise director was very informative and an awesome host - Windjammer had a huge selection of food, most of which was good - No shortage of food options - Lunch that was provided on our Jamaica tour was very good Negatives: - Ship can seem very crowded in the pool area, Windjammer, and elevators - Constantly felt like I was trying to be sold on extras that I did not want like dining packages and drink packages - Felt consistently that the food on the "classics" menu in the dining room was underwhelming and often disappointing - Both excursions in Jamaica and Cozumel spent the vast majority of the time travelling which left minimal time to enjoy the country and nerve-racking getting back to the ship on time - Jamaica shore excursion (Go Native Tour) took us to a run down school in the Jamaican countryside that was in session and crammed about 25 tourists in a small room with about 75 elementary school age kids. I found it very weird why we were even observing the kids while the were supposed to be being taught. We then went outside to watch the kids do a singing performance. It became obvious that this was a strategy by the teachers/principle to get donations. It blows my mind to think about how much time these kids waste performing to tourists while at school. I found the whole situation to be pretty sad. - The lunch provided on the Cozumel tour (Climb the Coba) was very poor The main reason why we wont be returning is the shore excursion experience. At 6:30 pm the night before we arrived in Jamaica, we got a call and were informed that our original tour (yoga/walking tour) was cancelled and that we would need to go to the shore excursion desk to choose another tour. Since this was at night and we had dinner and a show, I wasn't able to get to the desk before it closed. I went to the desk first thing the next morning when we had docked in Jamaica. I was told that we would get a full refund and needed to pick another tour from the list within an hour. Without internet, we had only the vague descriptions on the packet to choose the tour we wanted. Our next choice turned out to also be cancelled. We settled on the Go Native tour. This tour was $35 per person more than our original tour. I was told that we had to pay the full difference in price for the excursion. I was completely blown away that we would be told to cover the difference considering all that I had to go through due to no fault of my own. I spoke to the manager (Andrea) and told her I just wanted to pay the same price for the excursion as I did for the original one. She offered 10% off and said it was company policy to not offer anymore than that. I appreciated the gesture but she declined what I thought to be a reasonable request and had an overall unreasonable and cold attitude, only mentioning that I was just one of many with a cancelled excursion. We had no other options so we had to go with this excursion (there is nothing in Falmouth so an excursion is a must). While on the tour, I noticed other with comp'd tickets so I wondered what happened to the "10% is the most I can do" rule. After we got back I went to guest services, who said the only person I could talk to is the Shore Excursions Manager (Andrea, again). I spoke to Andrea again and she repeated her uncaring attitude and was all-around totally unhelpful. This experience showed me that Royal really just wants to get as much money as possible out of you and the guest experience comes secondary. It blows me away that they turned the shore excursions into such a bad experience, all over $70 and a manager that could care less. As an Orlando resident, I can guarantee this would have not happened on a Disney cruise after talking with others and hearing about their unbelievable customer service. I will be taking my business elsewhere in the future. Read Less
2 Helpful Votes
Sail Date: September 2017
Overall, this was a great get-away vacation. Royal Caribbean made it all possible in every way--from fun, to relaxing, to indulging in good food in the various restaurants, including the Wind Jammer! We were enlightened by the various ... Read More
Overall, this was a great get-away vacation. Royal Caribbean made it all possible in every way--from fun, to relaxing, to indulging in good food in the various restaurants, including the Wind Jammer! We were enlightened by the various shows, and events, as well as by all the other activities. There was something to do for everyone and every age group or lifestyle. One could hardly get bored. Onboard shopping was also a great feature. The various ports were a real enhancement to the cruise itinerary. I did not participate in the shore excursion on this cruise, however-- partly because most of the ones I wanted were a little pricey. But that did not interfere with my engaging in other activities and having a great time. The Restaurant Staff were superb in waiting on customers, making sure tables were cleaned after each use, and of course refilling empty food containers on the food stations. The Captain was very informative and very careful in navigating the ship over the seas. He kept us informed of the status of Hurricane Irma and carefully redirected us away from the path of the hurricane. I never felt more comfortable. He earned an A+++++ for his efforts. I thank God and the Captain from the great work! I highly recommend Oasis of the Seas. Keep up the fantastic work. Great Way To Go, Royal Caribbean International. See you again soon! Read Less
1 Helpful Vote
Sail Date: August 2017
We choose this ship because everyone says how fantastic it is. However we found that most everything was fee based: activities (including seminars), more elaborate restaurants (the main dining and buffets were both very limited and below ... Read More
We choose this ship because everyone says how fantastic it is. However we found that most everything was fee based: activities (including seminars), more elaborate restaurants (the main dining and buffets were both very limited and below standards - almost like they're trying to push you into buying the pay for fee dining restaurants). If you're not a drinker, there's very little to do. There were a number of shows available but the for 2 of the 4 we saw, didn't even last through the whole performance (Cats was presented but not near the caliber of a Broadway show - material was way too heavy for the intended audience). Overall, we were bored and didn't care for the food at all - the buffet was mostly Asian based and most times we ended up at the hotdog and hamburger station. We talked to a number of people and we all agree, forget this ship and go back to one that offers the basics. Read Less
6 Helpful Votes
Sail Date: August 2017
We are diamond plus crown and anchor members. So we have a fair idea of what to expect from RC. I am disappointed to say that they were found wanting on a number of fronts First the stateroom. When we arrived the bin had not been ... Read More
We are diamond plus crown and anchor members. So we have a fair idea of what to expect from RC. I am disappointed to say that they were found wanting on a number of fronts First the stateroom. When we arrived the bin had not been emptied. The floor had not been vacuumed and there was hair in the bathroom sink. We requested bathrobes but didn't get them until 3 days into the cruise. We asked for ice each evening. The attendant kept forgetting. We requested a wash and fold bag. Again we had to keep asking as she kept forgetting. We asked for toiletries. Yet again she kept forgetting. She didn't forget to leave a WOW envelope though. For all of the cruise we had no hot water in our bathroom. The shower didn't work properly either and only had a dribble of cold water coming out. After complaining to guest services three times with no result we just gave up. Terrible service. We found the bars around the ship to be very undermanned. 20 minutes wait for a drink at the bar is unacceptable. One night in On Air there was only one bar person. Obvious cost cutting. $8 plus tip for room service. Ridiculous The headliner show was an accapela group. I thought RC could do better than that And finally, after paying my account in full on the last night, I wake up on disembarkation morning to find erroneous items have been added at the last minute. So instead of having breakfast before disembarking, I have to stand in a long line at guest services to get them to correct their own mistakes. Read Less
6 Helpful Votes
Sail Date: August 2017
We are long time cruisers (Mostly Celebrity) who were traveling with a group of friends. One couple in our group had a 10 year old child and thought the children's DreamWorks activities on the Oasis were desirable. The rest of us had ... Read More
We are long time cruisers (Mostly Celebrity) who were traveling with a group of friends. One couple in our group had a 10 year old child and thought the children's DreamWorks activities on the Oasis were desirable. The rest of us had wanted to try the mega-ship cruise experience. So we all ended up on the Oasis for a week in the Caribbean. My husband and I have been cruising for almost 20 years. We cruise at least once a year and usually two. We prefer relaxing days at sea and usually gravitate toward two+ week cruises on Celebrity. Over the years we have tried a couple of RCCL's smaller ships, and a Viking River cruise with groups. Our cruising style is laid back. We enjoy concerts, lectures, good food and service and find Celebrity fits us well. Let me say at the beginning, comparing this experience to Celebrity is somewhat unfair since they are both owned by Royal Caribbean and marketing decisions have to be made my the parent company to differentiate the two brands. RCCL markets to families with kids, and Celebrity markets to an older demographic with few kids. However, since the overwhelming preponderances of our cruising experience is on Celebrity this is what I will compare it to. Embarkation and Disembarkation: This was our first time cruising from Port Canaveral. We spent a couple of days at Kennedy Space Center and really enjoyed ourselves. If you like the space program and are going through Port Canaveral, we highly recommend you take a few days to go to the Space Center. We stayed in Cocoa Beach prior to the cruise. Orlando is the nearest airport but it is at least an hour from the port. Cocoa Beach has clearly been negatively impacted by the NASA space shuttle shutdown. It seems to be stuck in a 1980's time warp. RCCL has their act together in the port. Both embarkation and disembarkation went very smoothly. RCCL has re-instituted the Luggage valet program. For $25PP they will take your luggage from your cabin and check it in to your final destination. The next time you see it is on the baggage claim when you arrive home. So a week in the Caribbean with friends seems the perfect time to try out the Oasis. We booked a Jr. Suite on deck 12 starboard. The suite was slightly larger than the Sky Suites on most Celebrity Ships. However Jr. Suites are not treated like suites on RCCL. All suites larger than the Jr. Suites have their own dining room (Coastal Kitchen), sunning area, and lounge. However, Junior Suites do not get any of that. Rather you do get to eat dinner in the Coastal Kitchen but not breakfast or lunch. At one point later in the cruise we were invited for a private tour of the Suite Lounge (an in port day). Clearly trying to up-sell us on the full suite experience rather than the Suite light ,Jr. Suite experience. So let's discuss our impressions of the various cruise services. Food. The food was plentiful but mediocre. Coastal Kitchen (Suite dining) is a rather large stark restaurant on 17th floor. We went to dinner there the first evening and the food was okay. Certainly not to the level of even the main dining room on Celebrity. However, after the food was served our dinner became an extended sales pitch by the waiter to entice us to book (thorough him) the various specialty restaurants. We did use him to book the Hibachi grill for our group at one point. He even gave us a 25% discount card with his name on it to use in a specialty restaurant. However, our acceptance of his services to book our group seemed to increase the fervor of his pitches. At least three separate times he held us hostage to give us extended sales pitches for increasingly expensive dinning options culminating in the Chef's Table ($95 per person). Ironically, that experience would have occurred in the center of Coastal Kitchen (where we were already eating). Given the quality of the meal we just had, we were not at all enticed to spend $200 to see the chef prepare it. This was the only time we ate at this restaurant so maybe it would have grown on us, but we would rather have dinner with our friends. For those of you who have eaten in Celebrity's Luminae suite restaurant, this suite restaurant is like going to McDonalds in comparison. Food throughout the rest of the ship was ok as well. Nothing to write home about. Coney Island hot dogs on the stern (Free). Johnny Rockets ($6 cover per person). There were many options. Our dinner at the Izumi Hibachi grill ($49 PP cover) was delightful. Our group booked a table one night and had a great time. The food was good but the presentation was fun if a bit noisy. We both had the non-alcoholic beverage package. We were each given a large Coca Cola Travel cup the first day. These were to be carried with us so we could use the vending machines to fill it with our choice of Coke beverage. They did not include the locations of any of these machines, but if you found one and you had your cup in hand, you could fill it. However, we could also just go to a bar and show them our sea pass card and get a drink. We both hated walking around with a jug in hand so opted for the latter. There did not seem to be many of these machines, we found three but maybe there were more in areas we did not go to. Primarily we used our packages to get bottles of water to take back to the room. Unlike Celebrity the refrigerator in the room was not filled with expensive little bottles of booze, but was empty so we could keep water bottles cold in the room. Cabins: Our Jr. Suite was clean, everything worked. The bathroom tended to have a slight whiff of sewer gas coming from the floor drain. One night we had a particularly strong wind hitting our side of the ship causing our balcony door to whistle when closed. This was not too annoying, but it was noticeable. Other passengers we spoke too had the same experience. We knew from previous experience that RCCL does not treat these cabins like suites and were not surprised by not being able to use most of the suites services. Why RCCL continues to call these suites at all instead of deluxe Balcony Cabins is beyond me. The Diamond Club was on deck 11 and provided a nice place to have a drink and canapé's for Diamond level members. There was also a concierge available there during posted hours. The ship: It has been said before but this ship is huge. It takes time to get from one place to another. Especially if you choose to use the elevators. The Elevators were very, very slow and not working correctly. There were many times an elevator would ping it's arrival only to continue on without the doors opening up. Since we were on the 12th floor, we usually could get into a car once it arrived. However by the trips end, we noticed many people learned to punch both up and down and get on the first car they could fit on. We learned to add 5 - 10 minutes more to our estimates to get to a venue if we had to take an elevator. They were terrible. The ship itself is a cornucopia to the eyes. Much thought processes went into the design. There are many details added to the ship just to keep it interesting. Exploring the ship was fun. Our group spent the better part of an hour one night looking through central park trying to find a gnome we had been told was hidden in the foliage. We never did find it. Overall the ship was clean and in good service. There were a few places where a light would need replacing etc, as you would expect on such a large ship. It was well maintained and certainly was not showing it's age. The ship's design is multilayered and provides a wealth of details everywhere you looked. It is a cool ship! Entertainment: This is where we found the biggest disappointment. I believe much of this is just because we were used to a more traditional cruise experience, i.e. nightly shows in the main theater, lectures and concerts during the day. That is not to say that the Oasis did not have these things, they did in spades. You just had to plan for them well in advance. None of the ship's venues comes close to holding a significant portion of the guests. Most of the venues are small. I think the comedy club holds 160. As a result if you want to guarantee seeing an event, you need to book these weeks, if not months in advance. It is free, it just means you have to plan and track your cruise events. If you did not book in advance, you would need to arrive early and get in line. Ten minutes before the show started they would let you in to get open seats. This ship is more like visiting a large theme park than a traditional cruise experience. There is always something going on around the ship. It is up to you to find those that align with your desires. We enjoyed all our shows with one exception. The main diving show was fantastic, the comedy was really funny. We did not go to the broadway show, Cats. The "headliner show", which we had to book weeks in advance, was a total unknown given no information other than the theater and time was provided when booked. The night before the show we found out who the entertainer was and he was a talented singer. Most of our group really enjoyed the show. We would not have booked the headliner show had we known the type of music it would be - just not our cup of tea. Any prebooked event is electronically added to your seapass card. These are scanned as you enter a venue. We did see people get turned away because they were trying to sneak in without reservation. The downside of using the seapass cards is even if we chose not to go to a prebooked show, we would not be able to give our reservations away since they were electronically associated to our seapass cards. One thing we noticed during the headliner show was a group seated directly in front of us used their phones to video parts of the show, and then texted throughout the entire show. A birght phone is easily seen and could have been stopped by any of the staff but was ignored. Is this the wave of the future? I sincerely hope not. It is more distracting than someone whispering loudly near you. I had read that you really do not notice the crowds on this ship since it is so large. We did not find that to be true. When I think of my experience on the ship my first thought is one of lines. Lines for everything. If you booked a show, you have to line up 15 - 60 minutes early to get your seat or it would be given away. Lunch in the buffet was crowded all days. Theme shows held on the promenade were spectacular high energy events that you ended up standing in a crowd packed like sardines with the action taking place on a bridge above. Activities: Unless you have never been to the Caribbean, this cruise is ALL about the ship. There are a plethora of activities - rock climbing, wave riders, mini golf, zip line (6.5 seconds long), ball games etc. This ship was designed for active families. Especially those with teenagers. The beach day was well organized and the RCL facilities were very clean. Again Labadee was designed to separate you from your money. Almost all activities other than laying on the beach had an additional cost. The Dragons Flight Zip line was an amazing experience, but it also cost over $100 for a single trip down. Overall, Labadee was a fun experience. ZOOM Internet service: This was fairly fast. Certainly not the GB speed you might be used to at home but significantly faster than that historical available on ships. This is being upgraded on most ships today. Easy to attach to and fast enough to browse the internet with. Staff: The staff were all friendly although their service is not as personalized as on Celebrity. It is the small stuff but it adds up. It is hard to pin point exactly where but if you have been on Celebrity you will notice it. As a small example, if you are walking down the hall in Celebrity and meet a crew person in the hall they will catch your eye and say something to you. On the Oasis, they will just walk on by. Not rude, just not up to the training and standards of Celebrity. RCCL has clearly found a sweet spot with this ship -this cruise was sold out. If you are a cruising family with teenagers, this ship is probably for you. The experience is less one of a traditional cruise rather it is more like a resort property (like those in Orlando) that moves. I would add, be careful with your credit cards. While all cruise ships try to separate you from your money, the Oasis of the Seas has raised it to a new level. Even the dinner menu in the main dining room has significant up-charges for steaks, lobster etc. There are many things to do and eat that are included with your cruise. However, it seemed in many cases RCCL tries to up-sell you on a more premium experience. Walking through the arcade there is a Ben and Jerry's Ice Cream Shop (up-sell). However on the 15th floor there was free soft-serve ice cream if you knew about it. Did you know that for only $119 you can go behind the scenes and tour of all the ship's operations? Read Less
7 Helpful Votes
Sail Date: August 2017
This is our 8th or 9th RCL cruise but the first time on one of gigantic ships - the Oasis. Way too many people! Can't get near a pool or hot tub, there are lines at mealtimes into the Windjammer café, if you don't make ... Read More
This is our 8th or 9th RCL cruise but the first time on one of gigantic ships - the Oasis. Way too many people! Can't get near a pool or hot tub, there are lines at mealtimes into the Windjammer café, if you don't make reservations (way before your cruise) you'll never see a show. The bars, shop events are all jammed packed and the noise level in the public areas is deafening. This is the first time we felt that we were constantly harassed to spend more money - you can't move without a staff person shoving a purchase form for: drinks, or photo packages, specialty dining reservations, spa treatments etc. let alone the suggested "leave another tip" as the prepaid 18% isn't enough? hence the timeshare presentation title. If you have cruised with RCL before and have Crown and Anchor perks, don't assume you will automatically be given them. I am still waiting for my bill to be adjusted. Most disappointing was the lack of attention to details: our refrigerator didn't work, we reported it the first day, nothing done. For the second RCL cruise within one year, we booked massages on the beach and got bumped for lack of time despite having the first 2 appointments of the day. This also reported to Guest services and spa, the spa manager never did contact us and the Guest Service rep. never did adjust our bill as promised. Any finally the worst bedding ever, the pillows were cheap, thin, and rock hard! I asked our steward for a different one and got another of the same. There are not shows every night and those that did have are heavily into gymnastics. Read Less
Sail Date: July 2017
Cabin was very dirty. Red stains on the carpet. My original mattress was very hard. I spend 5 hours my first day trying to get mattress replaced. They first tried hair filled egg crates, and that did not work. Finally thru many calls and a ... Read More
Cabin was very dirty. Red stains on the carpet. My original mattress was very hard. I spend 5 hours my first day trying to get mattress replaced. They first tried hair filled egg crates, and that did not work. Finally thru many calls and a visit to customer service, at 12:30 midnight, they brought two left mattresses. The right mattress was very stained with fluids. I did not care, it was late and I just wanted to get some sleep. Then, no one came to check on us for several days. Days later, the supervisor was very upset that we were treated that way several days later when he found out. 50% of stationary bikes in workout facility were not working at all, or did not work completely. They were useless. Ping Pong tables were badly damaged and worn. One of them fell to the ground while young boys were playing and a father had to prop one end back up on its legs. There is no telling how long it had been like that. The ones that were not broken, were badly damaged and very uneven on the top. Food was great. Read Less
3 Helpful Votes
Sail Date: July 2017
We had the 38th Annual Philippine Nurses Association of America Conference and we booked the trip through the Continuing Education Inc. The price was decent that included the gratuity and was surprised to receive $200.00 credit to one of ... Read More
We had the 38th Annual Philippine Nurses Association of America Conference and we booked the trip through the Continuing Education Inc. The price was decent that included the gratuity and was surprised to receive $200.00 credit to one of the three rooms I booked. The shows I'd seen were spectacular like the Cats (quite lengthy but superb) , Frozen in Time, Come Fly with Me and the amazing show at the Aqua Theater with the Divers and Swimmers. My negative experience was when one of my luggage was held for security and holding the item I brought until the day of departure. Make sure to go over the list of items you are not allowed to bring on board to avoid the delay. I have to drag my heavy luggage all across the ship, as my room was located opposite the area where I picked it. It would have been nice if there was help offered to bring the luggage to our room. Bottled water is priced as if you were in the dessert. You can bring your supply if you choose to. Overall, great islands we visited. There are plenty of activities that guests can choose from . Beautiful ship and wonderful crew. Happy sailing.... Read Less
3 Helpful Votes
Sail Date: July 2017
Many of the food services and activities closed around 8pm. If you desired to drink all night long you could. One pizza place was open late but the pizza was like cardboard. The staff seemed more eager to close things than to help ... Read More
Many of the food services and activities closed around 8pm. If you desired to drink all night long you could. One pizza place was open late but the pizza was like cardboard. The staff seemed more eager to close things than to help one more person out. Check-in is a struggle as there is very limited staff who will answer questions. Lots of staff but very little interaction unless pointing the direction. Main dining wait staff very inconsistent table to table. One table got a basket of rolls while another only got one roll per meal. They also ran out of food on the last day - no chocolate milk for the kids. on-board activities were a joke (unless you want to party). any trivia games or activities were held in such small places that you had to arrive an hour ahead of time to get a seat. over half the crowd had to be out in the main area, and you couldn't hear. It was a joke Disappointed Read Less
4 Helpful Votes
Sail Date: July 2017
My teen son chose this cruise based on the size and all the activities available on board. Having cruised on other cruise lines, we just knew this was going to be the cruise of all time. Unfortunately, we were not impressed. While the ... Read More
My teen son chose this cruise based on the size and all the activities available on board. Having cruised on other cruise lines, we just knew this was going to be the cruise of all time. Unfortunately, we were not impressed. While the ship was gorgeous and well laid out, we felt it was under staffed. With 5000 guests onboard, the entertainment had to be reserved well in advance of the cruise. First night, found out every adult show was sold out for the whole week. (keep in mind you are at Sea for 4 days). The safety brief was done in a theater with 2 teeny tiny monitors showing a video that didn't explain anything for an emergency except to "wash your hands". Next, you can plan on paying $50 per head to eat when not dining at Windjammers or the dining room. The hours of breakfast, lunch and dinner are limited. Leaving you to pay to eat if you miss the hours of opening. Cleanliness of Solarium and Wind Jammer surprised me with food on the floor. Obviously not picked up by staff members because there were only two watching the buffets. The security is no where to be found while Teens have curfew until 1:00am and "owning" the ship (clubs, decks, elevators and common areas). Common areas are not cleaned after 6pm. Ashtrays starting on fire and guests pouring their drinks out in them to put out the (small) fires. Dishes gather around pool bar tables in the evening and condensation on tables catching ashes made tables look a mess. Numerous times I had to ask the bar tender for a bar rag and they hand me a wet paper towel to wipe down the tables ourselves. The itinerary for the week (special events: formal night, 70's night, etc...) was not shared prior to boarding. Finally, if you happen to buy liquor to take home on the airplane, ensure they secure it appropriately to carry on the plane. Otherwise you must put it in your luggage and hope it don't break. Honestly, I never comment negatively, but I was absolutely blown away on the money we spent on this cruise and had such a lousy experience on such a mega ship. Read Less
1 Helpful Vote
Sail Date: July 2017
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were ... Read More
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were mortified at all the changes and at our experience. Upon embarking on the ship, we entered into QVC on the Water hell, we felt like we were trapped in a time share sales nightmare, where every time we turned around, someone was hocking more fees and things to buy, nonstop. It started with the gourmet restaurant packages where every 5 steps someone was trying to sell these to us, which went on for about 4 hours or so, until we could get to our cabin and hide. After that it was the drink packages, then the nonstop merchandise sales.. and it goes on and on. The dining room staff - OMG. We ate the first night in the Silk dining room, which was a nightmare, where our table literally bordered the aisle, so every time someone came in, walked around, left.. they were walking right by my shoulders, because the tables were right on the aisle. There was no room to move the table in. I spoke to the Maitre D Lucien for a table change, whose repeated answer was he would try but could not guarantee a change. The idea of eating another meal so stressed (the atmosphere was circus-like) was just unacceptable. I shared that with him, and got the same answer. Upon not getting a change message by the next day, we changed to the call ahead room instead. While they gave us a little big of grief over the change, with the manager sending us back and forth between rooms, once this was done, this dining room was a joy, waiters were amazing, the guy who was in charge of the dinner service there was so personable - it was such a relief. And the food was delicious. Eating in the Windjammer if you slept past 10 or during lunch when the dining room was closed was a nightmare. The pictures were horrible. These people need to learn to take pictures! Poses were boring but moreso, they take them from straight on or lower, instead of above you, so you always look like a potato, regardless of your body type. They didnt put any pics in my parents folder, and were very impatient and rude when my parents explained that viewing the pictures with all the lines and patterns on the pictures through their digital system was too difficult for them (they are over 75 in age). They promised to print them out by 6 the next day, at 10 when she still had done, the manager snarked at her that he was too busy to print them. The water show was AMAZING, we loved it! Pass on CATS and the ice skating. The rink is so small, these poor skaters were falling, I was terrified for them. They had an additional show on the second to last night supposedly for adults, but the line was sooooo long and wrapped around the boat with teens, we could not get in. My parents were pretty shocked considering this show previously had been a bit racy and not for kids younger than 18. In a boat of 6000 people, this was very poorly planned. This is to say nothing of the air conditioning that is freezing during the day and got turned off every night around 1-2 a.m. so we would wake up roasting. When i called, they sent 2 flunkies to test it, there was no air coming out.. and they said the room was 68 - not quite. I was in tears by Wednesday night at the guest services desk. The gentleman there was very understanding, told me to wait 30 mins and in fact it got fixed for the rest of the week. Our room was wonderful, very spacious, it was an outside cabin with a window. It actually was in the very front of the boat, it was great. Our steward was the best too. I loved the piano bar and dancing in the club downstairs was fun. LOVED Solaris, where no little kids at the pool or on deck. They have these huge round comfy chairs two of you can sit on and just watch the ocean. Food there is good too. This is a very big ship- but not a ton to do. There are A LOT of people, 6000, and after a day or so in sea, everyone is stir crazy. Too many kids during this time.. some people literally brought their kids into the bars at 11:30 at night, the poor kids were sleeping in the chairs sitting up, where there not enough seats for those of us wanting to dance. One person even parked their stroller in there - no one said anything, i thought this was very poorly managed. The ports were great. We went to St. Martin, Puerto Rico and Haiti. Shortest time spent in Puerto Rico, we had to be back by 1:30, which was really disappointing. Instead they needed extra time in Haiti, which was sooooo hot and buggy, big Zika virus zone, so wished we could have had extra time in Puerto Rico, no bugs during the day at least. If you are looking for a relaxing experience, this is not the venue. If you like the hustle and bustle, dont mind 25 people in an elevator and the nickel and diming, you will have a great time. Read Less
2 Helpful Votes
Sail Date: July 2017
Made a BIG mistake in choosing this cruise. I have many issues with ROYAL C!!! 1. The windjammer food looked and tasted second rate. Was scared to eat it and didn't want to get sick. Only ate there twice. 2. The 30 minute time ... Read More
Made a BIG mistake in choosing this cruise. I have many issues with ROYAL C!!! 1. The windjammer food looked and tasted second rate. Was scared to eat it and didn't want to get sick. Only ate there twice. 2. The 30 minute time limit away from your chairs by the pool really doesn't give you time to go to eat in any of the restaurants without loosing your chair. RIDICULES !!! 3. The comedy club size must have been an afterthought. couldn't get a seat until the final day of the cruise. they actually moved it the Opal Theatre that evening. 4. No special presentations on SEA days. No buffets or special presentations by the pool when we were sailing . This was the first ship that I had zero experiences on Deck 15 . Nothing during the day or night. 5. The Common area's looked tired including carpet , Walls, ETC. 6. The activities were lacking in especially the movies. Only saw 3 movies for entire week listed in the compass. The aqua Theatre would have been a great venue for movies but was never used. Every time I was in the area during the daytime the staff was always practicing. A very under utilized area of the ship. 7. I did go back to eat at the windjammer on two occasions after our days off the ship but they close at 3:00 PM. Maybe that was a positive since chances of me getting sick from the poor quality of the food gave a better chance to survive this disaster of FOOD QUALITY. 8. This ship was way over crowded. Didn't make for a fun experience. 9. The workout area was a complete JOKE RC. Out of 5 bikes I tried only 1 worked. The weights looked and felt like they needed to be replaced. 10. The menu for Breakfast AND Lunch never changed during the entire week in the Main Dining Room. They did have a buffet but if I wanted the Buffet I would go to the Windjammer. The main reason for eating in the Main dining Room was for the MENU not for the BUFFET. 11. San Juan is a total waste of time. 4 hours at port. Why stop ? 12. Haiti the RC private island was also very poor overall experience. Nothing spectacular. POSITIVES !!! NOT MANY TO BE HONEST 1.Five Ping Tables that were enclosed saved me for the week. Played over 100 games. 2. Dinner in the Main dining room was always a positive experience especially our evening waiters. They did a FANTASTIC JOB !!! 3. Quest & the marriage game was fun and the cruise director did a fantastic job. Very enjoyable. 4. My overall sleeping experience was good on this ship. I am not a fan of the UPPER MANAGEMENT AT RC. They have lots of issues and will never do a cruise with them again. Read Less
1 Helpful Vote
Sail Date: June 2017
We have been cruising with RC since 1993 and over the past few years have seen a decline in the care, food and at times the cleanliness of the ship. We had a loft suite and are Diamond Plus members, which are suppose to receive special ... Read More
We have been cruising with RC since 1993 and over the past few years have seen a decline in the care, food and at times the cleanliness of the ship. We had a loft suite and are Diamond Plus members, which are suppose to receive special treatment, well not this cruise. We had reservations made in advance every night and each night we had to wait to be seated, in one case 30 minutes. They seem to have placed more tables in the Main Dining room then should be to be comfortable, I'm sorry but when I'm having dinner with my family I really don't want the table next to me to join in. The tables are really on top of each other, so close that one night the table behind us accidentally hit my husband in the head when they were trying to get up from their table. At Labadee suite guests stay in a private area called Barefoot Beach, you are taken over in a golf cart, such disorganization, we got to the waiting area for the carts and were told to be seated, in the meantime more people arrived and when the first cart came the people that had just gotten there got on and we had to wait for the next cart, of course after complaining. The BBQ was terrible, hamburgers were like hockey pucks and the ribs were very tough. No longer do they serve afternoon snacks nightly to the suite guests, which when you are paying those prices you should get a little extra for the price. If you really want to be treated really special when staying in a suite I highly recommend Norwegian Cruise Line "The Haven". RCCL could take a few lessons from them. On the last night there were no newsletters given out and so we had no idea what time breakfast was being served in the various restaurants. I have always loved sailing RC but no longer, I feel that they care more about making money then customer care. Read Less
7 Helpful Votes
Sail Date: June 2017
Avoid this cruise line. They nickel and dime you for absolutely everything. They have $15 drinks -- all of them. Do you want something special to eat, be prepared to pay extra....and I mean a lot extra. Do you want to be entertained...too ... Read More
Avoid this cruise line. They nickel and dime you for absolutely everything. They have $15 drinks -- all of them. Do you want something special to eat, be prepared to pay extra....and I mean a lot extra. Do you want to be entertained...too bad, unless you want to play every game of trivia known to man. Families with kids will especially be bored because there is nothing for them to do. Oh, they list activities, but they don't actually happen. And do not buy anything on board (except liquor) because it's all overpriced. The "$10" items are all pieces of junk from China with a real cost of less than $1. The75% off watch sale still brings the prices to just over double what you can get on Amazon. Shore excursions are over-priced -- do them on your own. You can do the Cozumel XPlor excursion (which is wonderful) for a $99 entrance fee plus around $40 in taxi/water taxi fees. Ship charges $199 for the privilege of using them . I did use them for the Jamaica excursion to swim with dolphins (I couldn't book it on my own) and paid $120 per person for 15 minutes with the dolphin, then got to have the tour driver play a CD with simulated sex acts to music over the radio system. Try to explain that to your kids. Stay Away.... Read Less
4 Helpful Votes
Sail Date: May 2017
The Food- The food in the main dining areas has sunk below Carnival and Norwegian. It's like RCCL is forcing us to go to a specialty restaurant to get a quality meal. The steaks in the main dining halls are so over processed ... Read More
The Food- The food in the main dining areas has sunk below Carnival and Norwegian. It's like RCCL is forcing us to go to a specialty restaurant to get a quality meal. The steaks in the main dining halls are so over processed they do not bleed when they are cut even when ordered at medium rare. I had a steak that was the color of a pale pork chop. It was red on the inside but didn't have any juice in it at all. We hated the menu. HATED IT. Even with the processed steaks that I hated were better than the other selections and I was forced to order it even after complaining about it. The at sea breakfasts in the main dining hall was really disappointing compared to the last visit on the Oasis 2 years ago. Cost savings is killing the quality and choices. The Windjammer is the worst buffet on the seas. US Navy food is better. The employees at the Windjammer stand over the children in an intimidating way and I watched an employee shame a kid for accidentally dropping a piece of beef on the floor. If he did that to my child it would have went to the Captain of the ship. It was that disturbing watching a grown man humiliate a kid for an accident. The Solarium which claims to be the "Healthy" option had the same breakfast buffet crap as the rest of the ship. They had a few health food items but the majority of the items were the same. The bacon is so salty it felt like I swallowed a mouthful of salt water. Healthy choice?? Park Café, the hot dog stand on the Boardwalk, and Sorrento’s were the only complimentary bright spots. Towards the end of the cruise, however, the breakfast sandwiches at Park Café were getting served cold because of over preparing but the roast beef sandwich at lunch was excellent. The hot dogs and sausage were 100% better than last cruise and this time the buns were fresh. The free pizza improved a lot over the previous cruise. The best food items on the ship are the fast food places. The food quality destroyed the vacation. The hostesses (male and female) in the main dining halls are condescending and act like you're getting a thousand dollar meal. It's laughable and disappointing at the same time. It’s laughable because the food is horrible and sad because RCCL used to be so much better. Many guests don't want to dress up for formal night. From what I can see is when you get served "Golden Coral" quality food you want to wear shorts and a t-shirt to dinner. Years ago we selected Royal over other cruise lines because of the food. This trip the vacation was almost destroyed by the disgusting food. We did the "First Night Done Right" and went to Chops Grille. The service, appetizers and desserts were incredible. Get the sea scallops appetizer and you won't be disappointed. However, I make a better NY Strip at home. Still the steak was 100% better than the steak in the main dining hall. After spending all this money for a vacation, all my 3 kids said every day was "we have such better food at home". Maybe a new meat supplier? Maybe they should just get some Trader Joe's frozen meals to up the quality a bit too. The Cabin- We had a superior family ocean view w balcony room on the 6th floor aft which was described to us as big enough for 5 people. We lived out of our suit cases under the bed because there isn't enough shelf room for 5 people's socks and underpants. We lived like sardines but the ocean view was great. The 6th floor aft is close to all the food and activities which is very important on a ship that holds over 6,000 people. It was also very quite because the Boardwalk closes early. The room was cleaned twice a day and we always had clean towels. Entertainment- "Cats" was on the ship 2 years ago and is still the main attraction. I had seen it on Broadway many years ago and wasn't in the mood to see it for a 3rd time. I wish they would change the entertainment a little more for frequent (or kind of frequent) cruisers. The water show I had seen last time on the Oasis 2 years ago. If it was changed at all it wasn't as good as it was last time. The show with the guy with an umbrella was also the same show as 2 years ago. Entertainment basically was a rerun of 2 years ago. RCCL is in a rut. Also, last cruise we did not see the show at the skating rink but we did this trip. The show was very entertaining but it’s nothing I would rush out to see again. I would highly recommend seeing it, once. The entertainment highlight- We learned how to make sushi at Izumi. That was the best entertainment we had on the ship. After making the sushi you get to eat it. It’s available on 2 days during the cruise Service- We had some of the best waiters and waitresses that we ever had on a ship. Unfortunately, we received the excellent service after complaining about the poor quality food. Great service does not conquer garbage on a plate. One of the waiters was so tired of hearing about the bad steaks he asked me to explain it to several supervisors. He said he was frustrated by the upset guests. A few of the employees on the Flow-Rider are on power trips with the kids. They help some and give others a single turn. A very tall and thin employee told a kid he could only have one 60 second or so run because he was trying to move the long line only to spend 5 minutes teaching another kid how to do a trick a few minutes later. It wasn’t a race issue because they were all Caucasian but it wasn’t right for what ever reason. Ports- -Nassau, Bahamas- We did the Sting Ray Encounter. It's located on the Sandals Resort and the employees are very nice. They calmed the kids and encouraged them to handle the rays. You cannot bring a camera so you are almost forced to pay close to $100.- for the pictures of the excursion. Beautiful water to enjoy for an hour after the rays. Bring your own snorkel or rent it on the beach. St. Thomas- Did the BOSS underwater scooter for the kids. On the boat we were given a brief that said that the guys working there would be happy to help the women shower off after they got out of the salt water. The also stated if the boat sank that if they woman wanted to be saved not having clothing may help them get saved faster. They also stated smoking was permitted on the boat. As we were heading to the site several people started getting sea sick but that did not stop the crew from smoking. I felt like I was back in a 1970’s blue collar New Jersey locker room. The best part of the excursion was the snorkeling. However, they do not warn you about the “Fire Coral” on the rocks where they tell you to snorkel. My wife had a wave push her into some and her stomach and thighs were completely raw from the venom. She was in so much pain I had to swim her back to the boat. I’ve never seen her in so much pain. If you’re unaware of it please Google it to see how serious this stuff is and can be. The guys working on the boat laughed and sprayed her with Windex. Their idea of customer service was telling her to “Get on her big girl underpants and get back in the water” when it was her time to go on the scooter. That is what they said to her word for word. The BOSS scooter riding time was a joke. It was about 20 minutes of riding around an all sand area. It was an underwater desert so you couldn’t run a scooter into any rocks. The area was also completely void of any sea life except when the opened a bag of food and a few schools of common fish swarmed around you. That only happens when the scooter is stopped and makes you feel like you’re surrounded by fish. The scooter was slow and boring but at least I tried something new. As far as my wife’s Fire Coral burns they basically told her there was nothing other than the Windex or ammonia to put on it. 9 days later she still has pain and discomfort from the coral. Upon arriving back to the Oasis I went to medical and was told they didn’t have anything to treat fire coral because it was against International Law to have ammonia on board. A few days later we talked to the Padi Dive Store and they told us we should have used vinegar. Vinegar the 1st or 2nd day would have helped her. A day later we went to the shore excursion desk and she told us that she would give us 20% off the excursion because of the horrible experience. She mistakenly only refunded my wife and I’s trip and forgot to discount our 3 kids. I guess I was wrong to expect anything else. Horrible excursion and clueless Oasis medical staff. The shopping around the port is a joke. It’s dirty and low class. St Maarten- We did the Snuba trip and enjoyed it. You take a 10 minute boat ride to an area with a few man made reefs to snuba and snorkel on in shallow water. The area was very crowded because it seemed like all the snorkeling, snuba and diving tours went to the same location. We have a group of 5 and the snuba groups are broken into groups of 4. The first 2 groups going out had 2 groups of 4 going out. We were told they would tr to have us go at the same time at least because we couldn’t go together. Apparently it was too difficult or confusing for them to allow our family to go out at the same time so we couldn’t all snorkel together which is the point of a family vacation. They said they would try to send ou out at the same time but it didn’t happen. My wife was still suffering the severe effects of the Fire Coral and had trouble breathing at the end of the snuba dive. It was good but could have been much more enjoyable if we had been able to at least snorkel together at the same time. Overall if you’ve been on the Oasis within the last 2 years expect it to be a rerun entertainment wise. The food quality has fallen off a cliff and the employees are even tired about hearing it. We had already scheduled a cruise for next summer before taking this one and we are now looking at other options. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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