Sail Date: March 2018
The ship is very dated and now shows her age. The carpet and floors are getting stained and in need of repairs and cleaning as is the bathrooms and public areas. The buffet was not organized or very good food at all. At times for breakfast ... Read More
The ship is very dated and now shows her age. The carpet and floors are getting stained and in need of repairs and cleaning as is the bathrooms and public areas. The buffet was not organized or very good food at all. At times for breakfast the choices were poor, however you can go to American Icon which is very good if you make it in time. The main dining was very good but some of the same choices every night which got very boring especially for appetizers, but was good and the servers we had were very good. We did the zip line in Haiti which was worth the money. The food in the buffet in Haiti was horrible and we went back to the ship to eat. The headliner shows and entertainment were not for us we were bored. The comedian show was good as was the Latin group in Boleras. Embarkment was the fastest we have been on a cruise ship before. In general we would not get on Oasis again and will stick with our regular cruise lines. Read Less
2 Helpful Votes
Sail Date: March 2018
We choose this cruise based on two issues first it was an area where we had not cruised to before and second due to our loyalty to Royal Caribbean from out previous 2 cruises which were absolutely excellent.. So we blindly scheduled with ... Read More
We choose this cruise based on two issues first it was an area where we had not cruised to before and second due to our loyalty to Royal Caribbean from out previous 2 cruises which were absolutely excellent.. So we blindly scheduled with Royal Caribbean to an area that we had not cruised to prior. We actually picked this ship based on destination and had no idea it is the largest in Royal Caribbean's line up. We were a bit shocked arriving at the pier and seeing how massive this ship was. Our first issue started before we ever boarded the ship. The traffic on the pier was awful the folks from the last cruise were trying to leave the pier at the same time tractor trailers were pulling in with supplies for the next cruise and of course the 6 thousand guest sailing on the next cruise our cruise were trying to pull into the pier at the same time. We had never experienced complete deadlock like this with either of our two prior cruise's so getting on the ship was a huge hassle and we end up getting directed to the parking garage instead of the drop off area so we had to carry or drag our luggage all the way onto the ship and to our room!(never again) Once on the ship we could not take our luggage to our room as they had them all blocked off as the staff was still cleaning them from the last guest departure just a couple of hours prior to our arrival. Once we were allowed to our room we found it to be extremely nice and very clean. Once we had salted our luggage in our room we went to check out the ship. It was Huge! we went to check out the nights entertainment and was told that the shows were fully reserved?? We were stunned, reserved?? what do you mean, Oh you should have went on line and pre-reserved the shows that you want to see. I said Gee Maybe if someone would have explained that to us, We probably would have. But as luck would have it some of the reserves did not arrive for their late night reservation and we were able to get in and watch a wonderful show, By the ice skating entertainment group! That was the only show that we were able to gain entry into all week , SO were disappointed with the way the show scheduling was handled! We plan on taking a cruise for enjoyment. But in reality they are a floating market place. I have never seen such a SELL Sell Sell environment in all my life! If your intent is to spend huge sums of cash you have come to the right place! Every thing is all about big bucks! The internet was nearly $18.00 per day but both people in your stateroom have to purchase it so it is like $36.00 per day . The drink deals is priced at lets say 15 per day then you hear every one in your state room has to purchase it, doesn't matter if only one will use , both has to pay . It is a high pressure high price environment which takes a lot of the enjoyment out of the cruise. Your ticket to cruise is suppose to include all meals and all non alcoholic beverages, But that doesn't stop them from pushing overpriced meal up grades so you can enjoy their high quality dining experiences , Royal Caribbean once touted it self as providing high quality dining experiences that were included in your ticket price. Now they have cut way back on the number of people working in their dining rooms so if you want a high quality dining experience you need to pay an extra 35 a day , oh and that is per person in your state room as not just one can purchase this. It is really a Financial fleecing of all aboard! Buyer be ware! Read Less
2 Helpful Votes
Sail Date: March 2018
The ship is huge and there are certainly plenty of things to do, see, eat, and experience. But plan ahead. Unless you have a reservation for many things in advance, you can expect long wait lines in a standby line (if desired)...such is ... Read More
The ship is huge and there are certainly plenty of things to do, see, eat, and experience. But plan ahead. Unless you have a reservation for many things in advance, you can expect long wait lines in a standby line (if desired)...such is reality in a ship that sails with 6,500 customers. Nevertheless, be patient as the crew works hard to make it all flow. Service overall was below-average unless you paid extra for it via upgraded onboard experiences such specialty dining, spa packages, or ship tours. We found that the RCL of today (our last RCI cruise was in 2010) has adopted a "nickel/dime" approach to generating revenue instead of generating positive vacation experiences and value that leave the customer feeling amazed and inspired to return. Reference the guacamole experience ($35/ea) in SABOR which saw 16 people witness a server making fresh guacamole...why not make this interactive with each person making their own? Or the character breakfast ($10/ea) with three Dreamworks characters making a 10 second stop at each table without any professional photos, upgraded menu, or personalized service? It was a futile attempt to capitalize on Disney ideas and execution. Or the embarrassing wine-tasting experience ($20/ea) in a large busy dining room with about 75 others listening to someone on a muted microphone regurgitate facts about wine from California, Austria, and Italy. Again, a failed attempt to follow the lead of other cruise lines that do this better, and often times, cheaper. We opted for the specialty dining on 5 nights and were very happy with it. The service was very attentive, although a little on the slower side (plan for at least 2 hrs). The quality of food is much better, though not commensurate with the steep price (e.g. $53/ea for Chops Grille w/o dining package) which is why you must do the dining package. Hibachi at Izumi was totally worth it, however. Giovanni's was another fantastic dining experience. I highly recommend the Jet Ski (WaveRunner) excursion on Labadee. Read Less
Sail Date: March 2018
We chose this because of its popularity and size. Best dining experience compared to past cruise. Kudos to our lead waiter Rutchile Punzalan, asst waiter Dan Liu and head waiter Jeldon Fernandes. Excellent service every meal. They even ... Read More
We chose this because of its popularity and size. Best dining experience compared to past cruise. Kudos to our lead waiter Rutchile Punzalan, asst waiter Dan Liu and head waiter Jeldon Fernandes. Excellent service every meal. They even allowed us to order and enjoy Filipino food, thanks to chef Eddie. We were pampered so much, made us feel at home, it was an unforgettable dining experience. They exceeded our expectations. Waiter Johna Cabiles and hosts Freya Taboada and Rachelle Ricoheremoso were also very pleasant and accommodating. There was one pushy crew at Windjammer who was asking us to leave our table in order to seat others. We were a group of 8 some have just finished eating and some still getting food. He assumed we were just killing time. Embarkation was fast and efficient although the luggage check in process at the parking area needs some improvement. It was a mess, you are left to figure out for yourself where to bring your luggage as there were no signs and no sense of security for your luggage. Extremely disappointed that we did not dock in Labadee, I understand it’s for safety reason but we paid for a cruise that includes seeing and enjoying all 3 ports. If you ask a crew if there’s anything that can somehow compensate for this, all we hear is “safety first”. A small onboard credit perhaps or at least a nice and sympathetic response would be appreciated. We completely understand the safety part, but we paid to enjoy a cruise experience 100% and only had 70%, and you get that “it’s for your own good” look from the crew. A little understanding and kindness can make a difference specially if a guest has been looking forward for so long to experiencing this beautiful port. Note it rained hard in Cozumel the entire day so there was completely no beach swimming on this cruise. So overall the experience was not what I was expecting, thankfully the dining crew service sort of made up for the shortcoming. Would probably not cruise in the Caribbean for a while, there’s always a possibility you could spend your entire time at sea which can be a bummer. I look forward to cruising the Mediterranean again in the fall on SOS where there’s only one sea day and lots of sightseeing. Despite this experience I will still cruise with RC. Read Less
1 Helpful Vote
Sail Date: February 2018
We choose this cruise partly for the ports and partly because we were travelling with children and the ship had lots of kid oriented events. The rock climbing wall, ping pong, shuffleboard, mini golf and zip line were all hits. This ... Read More
We choose this cruise partly for the ports and partly because we were travelling with children and the ship had lots of kid oriented events. The rock climbing wall, ping pong, shuffleboard, mini golf and zip line were all hits. This ship has some other nice features like Central Park for bit of greenery and a number of cafes and lounges where you can enjoy fewer numbers of diners. Unfortunately the ship carries over five thousand passengers and the common areas are not able to absorb this amount of people without feeling crowded. Our experience was ruined by the fact five of seven of our party (children to grandparents) were affected by some type of stomach bug. In retrospect it is hardly surprising given the crowds and the fact that there was a lack of visible cleaning of railings or common areas by any crew members. Four short hours after we debarked the ship was fully loaded with another five thousand people and set sail.. How much cleaning was done in that time? Our cabin needed a thorough cleaning with bleach and I imagine we were not alone. Read Less
Sail Date: February 2018
We wanted to try Royal Caribbean. We have cruised on several other cruise lines. The ship is huge and lots of beautiful stuff to look at. Enjoyed walking through Central Park and Boardwalk. We really enjoyed the walking track - ... Read More
We wanted to try Royal Caribbean. We have cruised on several other cruise lines. The ship is huge and lots of beautiful stuff to look at. Enjoyed walking through Central Park and Boardwalk. We really enjoyed the walking track - so much that we didn’t even use the fitness center. Odd hours for some of the eating establishments, like the Wipeout Cafe, made access to ice cream machines hard, and - we like our ice cream! “My Time” dining wasn’t. If you don’t have a reservation, be prepared to wait in line for quite a while. And - we couldn’t get a reservation because all of the early times were pre-booked by other passengers, which didn’t make any sense to us, and - we did not know that was possible or necessary. On the flip side - the food was really good. The ship’s staff was excellent - very friendly, and quick to respond to questions / concerns. Read Less
1 Helpful Vote
Sail Date: February 2018
We decided on this cruise because we had been on Oasis before and the dates of the cruise would fit our schedule. Previously enjoyed Oasis when it cruised from Port Everglades, now it is out of Port Canaveral. We agree with previous ... Read More
We decided on this cruise because we had been on Oasis before and the dates of the cruise would fit our schedule. Previously enjoyed Oasis when it cruised from Port Everglades, now it is out of Port Canaveral. We agree with previous reviewers that they crew did not seem motivated or happy and were just going through the motions. Possibly need more customer service training. The MTD which you need reservations which we knew about, unless you want to stand in a long line, defeats the purpose of MTD. The servers tried their best but the food was sub par, in fact, Windjammer had better options. Also, Johnny Rockets was a good choice for breakfast. Strange new way to take your order in the dining room now. Just a one page menu, not many choices as in the past, you are immediately asked for your dessert choice when you haven't even finished ordering your entree. We are Diamond Plus and have access to the Diamond Lounge, the Diamond Concierge was the least efficient and was content to sit at her desk during her hours. On past cruises the Diamond Concierge mingled and socialized with the guests and HELPED out when needed when the staff was overwhelmed, not this person. When we made a simple request, she never was able to manage to help us, thought that was her position. I am guessing she was new or she wasn't trained properly either. Our cabin steward was efficient, however on the last night when they leave the WOW envelope on the bed, and they realize you are not adding anything to the originally prepaid tips, attitude changes completely. Read Less
Sail Date: February 2018
I chose this cruise because I was curious to see how is the world largest ship can sail the seas. After I saw it , it’s definitely a magnificent ship. But it wasn’t planned better then this ,I found it had lots of obstacles.like you ... Read More
I chose this cruise because I was curious to see how is the world largest ship can sail the seas. After I saw it , it’s definitely a magnificent ship. But it wasn’t planned better then this ,I found it had lots of obstacles.like you have to look for the bathroom for a while before you get to it,and some of the bathrooms the ladies bathroom on one side the men’s bathroom is on the opposite side around the corner which I found is a little strange. The amount of people was to much to you have to wait inline for coffee,the buffet,the washrooms and try to find a lounge chair around the pool ! I found the staff is little pushy. The buffet didn’t have a variety of foods,it’s always the same and it looked poor,and the food was mediocre at best . A ship with this kind of magnitude they were cheap on the furniture,like our mattress was old and you could see the indentation in it ,we had a restless sleep. I mean it was beautiful to see a ship that magnificent,but everything else didn’t fit with the magnitude of the ship . Of course that’s my personal opinion,I don’t think I’ll be going back anytime soon on the Royal Caribbean oasis of the seas. Read Less
1 Helpful Vote
Sail Date: February 2018
Chose to do this trip with a group of women. Some had not cruised before. I have been on this ship before, beautiful. Embarkation was quick and friendly. Cabin was great.Clean and well taken care of. Dining was very good mainly because of ... Read More
Chose to do this trip with a group of women. Some had not cruised before. I have been on this ship before, beautiful. Embarkation was quick and friendly. Cabin was great.Clean and well taken care of. Dining was very good mainly because of the servers. They are friendly and fun. Food was very good. As for entertainment on the ship, it is lacking. Cats is a boring play, a downer, needs to go. Other shows were good and we enjoyed them. They have trivia ,Quest,music ,some games and karaoke. Two problems, space and timing. Rooms for these venues are small so if you want to participate and can't get there early you may as well forget it. Just no place to sit. Next would be timing. Most things overlap. There are few things to do so you will have to choose. I feel that is just crazy, all day nothing then 3 things at once. I enjoyed the live music but the DJ music was not for me . Not for many becaure when we went it was empty. Tecno , music for 18yr olds, not dance music. Service, except for the Dining room stinks . Now that they have prepaid packages there is no reason to give you service, saves them money. The days of pool service or venue service are gone. They have your money !! I did not purchase the drink package but would have enjoyed a occasional drink , but getting one was hard. Ports, all the same. Not the real island feel. Every port is the same, jewelry stores and booze. Lots of jewelry ! I miss the days of seeing the real island. Just lines of shops , every port the same. They could have stayed in one place and few would know. LOL I have been cruising for years and feel it is still s great deal but also see it going downhill . Seems they just dont care anymore. . Read Less
Sail Date: February 2018
We decided as a winter getaway to cruise from Port Canaveral on the Oasis of the Seas to the Eastern Caribbean - St. Maarten, San Juan, and Labadee. Getting to the cruise terminal and handing off the luggage went smoothly. Once inside the ... Read More
We decided as a winter getaway to cruise from Port Canaveral on the Oasis of the Seas to the Eastern Caribbean - St. Maarten, San Juan, and Labadee. Getting to the cruise terminal and handing off the luggage went smoothly. Once inside the terminal things got a bit confusing. There is not enough seating for the amount of people boarding a ship the size of the Oasis, so once seating fills up, they stop checking people in and the line builds up. We waited almost an hour in line before check in resumed. An elderly gentleman in line behind us fainted and needed emergency help. We consider ourselves seasoned cruisers and have cruised with RCCL many times. That being said, we were still caught off guard by some unfortunate happenings. We always choose My Time dining to leave some flexibility in our schedule, so once on board the ship, we went directly to the dining room to make reservations. Much to our disappointment there were no reservations before 8 pm any evening the whole week. We were told we should have made our reservations online before getting to the ship. We were given the option of coming to the dining room and waiting in the "No Reservation" line to wait and see if we could get a table. This was a first for us, so be advised. We did dress for dinner one evening and waited over an hour for a table but never got in the dining room. The choices left us were eating in the Windjammer, which was extremely crowded, or pizza. The food in the Windjammer was less than desirable. Since it was so crowded meant one person grab a table while the other gets their food and comes back to let you go, meaning we never ate together. We ended up buying time in the Specialty restaurants which were very nice. We never got to eat in the dining room the whole week. Luckily I had made reservations for all of the shows onboard before we left home, but even still people started lining up at the door an hour before showtime. We enjoyed Cats, the ice show and Come Fly with Me. The diving show ended up getting cancelled due to high winds. The comedy show was fun. We booked a beach break excursion on St. Maarten which ended up being very nice. It was very windy and other excursions were cancelled, so extra people were added to our excursion creating a snafu with the water taxi getting us to the beach, but it all worked out. We got off the ship in San Juan and leisurely toured Old San Juan. We enjoyed the beach on Labadee, but the cookout/bbq food was horrible. We had a balcony cabin which was clean and our attendant was excellent. Overall I was disappointed with RCCL and the Oasis of the Seas. There were way too many people to get good service and it felt like a cash grab. I could get good food, drinks and service if I were willing to pay extra for it. Shame on you RCCL. I have always been loyal to Royal, but I wasn't feeling it on this cruise! Read Less
1 Helpful Vote
Sail Date: February 2018
Our week started out fine. Boarding was a breeze, although the cameras in the port were not working, and we had to have pictures taken as we boarded the ship. We easily found a table in the Windjammer and had lunch, and then went to our ... Read More
Our week started out fine. Boarding was a breeze, although the cameras in the port were not working, and we had to have pictures taken as we boarded the ship. We easily found a table in the Windjammer and had lunch, and then went to our cabin, which was open by then. Our luggage was even sitting in the hallway by the time we walked down. Then came the first issue! The bathroom in our balcony cabin had a VERY small vanity and sink area. The sink was so small that turning on the water a little too fast caused water to splash out the other side of it. Then came the problem of trying to brush one's teeth or apply make-up. The vanity is very narrow and it is difficult to arrange everything you need without knocking something onto the floor. The shower is very nice, unless you are short. There is no way to adjust it lower or to reach the sprayer if you are short since it is placed high. We found the casino to be great since smoking was permitted on one side but not the other and the ship is wide enough that the smoke does not bother the non-smokers like me. We found during the week that the Windjammer food became monotonous since there was little variety from day to day. It was a buffet but one with little change. The Main Dining room was a major issue for me. Service was wonderful and I could not have asked for better or more professional waiters. However, there was a definite lack of variety in the menu from one night to the next. I do on eat fish or seafood, and am allergic to nuts. My very favorite appetizer on a cruise was the cold fruit soups. THat was served only one night. The other offerings seemed to be the same every night and lacked imagination. As for the entrees, spaghetti showed up a number of nights, and again there was little imagination, and a lot of seafood and fish, As for desserts, suffice to say that I ate cheesecake for three nights in a row before there was much change there. Moving on, we loved Cats. The performance was great. We had reservations for the water show, but due to rough water it was cancelled several times. We attended the headliner show, Beatlemania, expecting more than we saw or heard. The music was good, but the show itself seemed disjointed. I think the group needs someone to help them put the show together a bit better. It really was not much of a "Headliner." We really missed being able to go to a show every night after dinner. Shopping for things I didn't need on 5 of the 7 nights was really not exciting! I should add that we were very surprised to find when we sat down in Johnny Rockets the cover charge had skyrocketed to $11 pp. By the time we also paid for milkshakes at $5 each we had spent as much or more than we would have spent to go to the Johnny Rockets at home. Of course, should you desire room service there is a flat charge now of $7.95. It really seemed as though I was being nickle and dimed here, although I know the room service charge is now on all the ships in the fleet. Oasis is a beautiful ship, but when I booked a next cruise while on board, I made sure it was on a smaller ship where I can walk on the promenade deck and enjoy the sea. I only hope that RCI not changed their menus there, too, and that there will be nightly entertainment, Read Less
Sail Date: February 2018
We had a good time, but my overall impression of RC is pretty average. If I had never been on another crusie, I wouldn't have known the difference. I have been on several other cruises - Princess, NCL, & Holland America, this was ... Read More
We had a good time, but my overall impression of RC is pretty average. If I had never been on another crusie, I wouldn't have known the difference. I have been on several other cruises - Princess, NCL, & Holland America, this was my first & potentially only RC. I've heard others really like RC so I might consider a smaller ship with a great itinerary, but the value of the trip wasn't consistent with the price we paid. They have all had considerably more photographers wandering the ship & taking photos of special events, plus have always had a video of cruise highlights. RC had port, some dining room & of course official portrait set ups. I was glad I didn't advance purchase the full photo package. Kids are allowed almost everywhere - there were a couple of adult only comedy shows & night clubs, plus the Solarium. There really should be a couple of other environments where adults relax without little kids screaming. Also the staff is apparently not allowed to risk offending passengers, so when children are literally jumping on the furniture and running into other guests, no one on staff can ask them to stop. This happened in the Champagne Bar on multiple nights. Risk of offending passengers was also noticeable on formal night when the guy with the tank top & ratty shorts was seated in the dining room. Every other line I've been on doesn't allow that in the dining room - they recommend they change or eat in one of the other locations. It's also very obvious that staff is being held to survey results - any time we went to a surcharge restaurant - several people stopped by to ask if we needed anything if service was excellent, etc. To the point of being annoying. There were no special events associated with the Olympics or Chinese New Year or even the ports we were visiting. Again, I've experienced that on all other lines I've be on & could have been a lot of fun. Embarkation was delayed slightly due to a Norovirus outbreak, but wasn't bad at all. They made regular announcements & kept the crowd moving. Disembarkation at ports was excellent - best of any ship I've been on. We were able to walk right off in each port & coming back on was quite easy as well. Too many cover charge restaurants that weren't worth it - Johnny Rockets was $9 according to the published info on our tv, but was $11.74 when we arrived, plus it doesn't include milkshakes - those are another $5 each. The tequila bar had good food, but wasn't worth $23 a person. The salsa isn't salsa, it's chopped tomatoes & bland. The guac was excellent & custom made to the tastes of the table. Most of the cover charge restaurants seemed under utilized - perhaps a sign that the cost is too high. Champagne Bar staff was outstanding - we attended a couple of martini clinics & would often end our day with a night cap there. Italian Wine Tasting in Vintages was fun & very informative - I wished we would have found that earlier in the cruies & taken advantage of more of the events. Our host was excellent. Frozen in Time was amazing - very talented ice skaters. We didn't care for Come Fly with Me, the acrobats were impressive, but we weren't interested in the musical / dance numbers. Personal choice - others seemed to enjoy. Adult Comedy show was entertaining. There's a surcharge for room service with the exception of continental breakfast. They would call a few mintues before arrival which was nice, except for the day they delivered early. I had pre-ordered water for the cruise. Only 1 case was delivered, I had to call guest services twice to get it delivered & then a 3rd time when they double charged me for it. The casino was pretty lame - they were giving out $5 free cash midway through the crusie - be warned you have to plan the entire $5 on the same machine, unlike any other cruise I've been on. They give you a list of instructions, but that fact is not included. The music everywhere is too loud - there's a place for that, but sometimes you just want to listen to music while also talking to your friends & you really had to pick one or the other. I would have spent more on cocktails if there were more enjoyable locations to enjoy the company of my friends & family. I really enjoyed the port visits. We took a private tour in St. Maarten through Twin Island Excursions - outstanding. San Juan we did the "Let's Have Some Rum" excursion through RC. Enjoyable walking tour with a bit of history & rum tasting at a local bodega - then time on your own for shopping/exploring. We had a good guide, the other half of the group looked pretty bored with their guide. Total walk was maybe 6 blocks from the ship & multiple breaks for brief history & rest. We went to the adventure beach on Labadee, wasn't too crowded, except at the buffet. The floating bar could be walked to as the water wasn't very deep. We watched the zip liners come in which was fun. It would have been helfpul to know that there were locals on Labadee expecting cash tips for putting out chairs & handing out towels in the restroom. I don't mind supporting the locals, but didn't know that was going to be the case. Yes, I did listen to the port tour ahead of time - also thought it was a bit tacky of the cruise director to refer to the souveniers as "future garage sale items". Certainly some truth to that in any of the ports, but there were al We took the after-cruise shore excusrion to the Kennedy Space Center with drop off at the airport. I wish we would have had more time there - it's an awesome place. The tour was poorly organized as most of us didn't get a chance to do the simulator because the tour guide tried to cram in too much stuff. If she would have started with that exhibit it would have been much better. We also missed another exhibit because the doors closed just as we pulled up so timing is critical here. Reserve shore excursions and such ahead of time & you'll save $ for those offered by RC. We didn't do the all you can drink package because one of the guests in our room doesn't care to drink that much & everyone is required to have it if they're over 21. Friends in another cabin did & didn't get their $ worth. Read Less
1 Helpful Vote
Sail Date: February 2018
Oh, Royal Caribbean. We hardly knew thee… I’m writing this on the flight home, so the last week aboard Oasis of the Seas is still fresh in my mind. I don’t want to forget anything. First, the good. The ship is easy to ... Read More
Oh, Royal Caribbean. We hardly knew thee… I’m writing this on the flight home, so the last week aboard Oasis of the Seas is still fresh in my mind. I don’t want to forget anything. First, the good. The ship is easy to understand once the “neighborhood” concept sinks in. And, the neighborhood thing was cool. We loved Central Park especially – on calm days it really did seem to be a city park, complete with storefront restaurants, a little bar and plenty of seats among the lush, and live, vegetation. Boardwalk was also a great place to grab a hot dog, a cup of ice cream, a drink or a ride on the merry-go-round. We saw a couple of movies under the stars, watched the water show (excellent) and had one of the wait staff try to explain the cricket game…match…on TV while we were dipping chips into amazing guacamole at Sabor. We spent a couple of wonderful afternoons in the elegant English Pub, which has an interesting selection of beers. The second one, our server Micki was an absolute delight, talking to us about the differences between her native China, Japan and Korea. She could have not been more engaging or friendly. The cabin attendant seemed to be at our cabin every time we returned – tidying up, laying out the next day’s Compass, creating another adorable towel animal. He was invariably good humored, greeted us by name every time and responded to every request we had. The room was always spotless. We had a fantastic meal at 150 Central Park – me fork tender short ribs and her a delicious red snapper. Her martini was created table side, a very elegant touch. The sushi and rolls at Izumi were fantastic, the server a delight. Our sail away meal at the American Icon Main Dining Room was awesome, the table 313 crew friendly and efficient. We would gladly have eaten in their section every night. Alas... Back in the day – a few short years ago, in fact – we made all of our “My Time” reservations on line. This was our third RCI cruise. However, after booking our cruise in January 2017 I could find no way to accomplish this simple task. No problem, we’ll do it live. Except the staff taking reservations on the phone were abrupt, condescending and unhelpful. Not only could we not reserve our table for the rest of the cruise, we couldn’t get a reservation for anything other than that evening. At eight. Invariably at eight. Three nights in a row, even though we called at 0906, six minutes after reservations opened. “We have a show at eight-thirty.” “Eight.” We were invited to stand in line and wait. It may have been an example of biting off our noses… But, we never returned to the MDR. For goodness sake we ate dinner in the Windjammer two nights, where the passengers behaved like sharks in a feeding frenzy but the wait staff were exceptionally friendly. And the little chocolate cupcakes – I would follow that pastry chef anywhere. I’m still trying to figure out what three cruises, nineteen RCI points, bought us. We waited in the two-hour line to board and encountered an RCI special – awful people at the security checkpoint. Curt, snappish and one even took my gear from one bin and transferred it unnecessarily to another, which resulted in stuff going everywhere. “You need to have your passports open!” barked the officious little man, apropos to no notice anywhere. No member coupons in the cabin or welcome note, no “Great job” cards to give deserving crew. Nada. And… I’m sure it’s a licensing thing, but NO WINTER OLYMPICS?! We saw three shows, all of which were well done and energetically performed. Okay, I’ve never been a Cats fan…but the young lady who sang “Memory” could really bring it, and the other cast members truly gave it up. Come Fly With Me was worth every second of our time – those kids can sing! The ice show we would have been happy to pay serious money to see. Everyone, that is, the entire ensemble, could skate lights out. The diving show was postponed several times because of high winds and an unsettled sea. Unsettled… That great big boat was all over the place. We caught their warm-ups, and SRO’d a show. It was breathtaking. Our cabin lacked some of the amenities with which we’d grown accustomed – real wine glasses, an ice bucket and bathrobes. The wet bar menu was missing (and the small refrigerator empty), which a request would probably have rectified, but why should we have to ask? Room service carries a fee and automatic gratuity. I mean…eight and a half bucks to deliver a grilled cheese sandwich? And… Cruise Critic asks us not to use profanity, so I’ll just leave this here. The person who was constantly smoking on their balcony, you’re a jerk. One final cruel stroke – the “TSA Pre” boarding passes RCI printed out on the boat that were part of the valet service? Yeah…no. We loved that line, too, friends. Maybe it’s about efficiently serving sixty-seven hundred guests. I don’t know. My exceedingly wise PhD spouse said it best. “I felt like a customer, not a guest.” Next cruise, we’ll see what the competition has to offer. Read Less
Sail Date: February 2018
This was a great family vacation. We were traveling with a 9year old and a 10 year old as well as a 17 and 19 year old and it was a good way for everyone to have a good time in their own way. This ship itself was gorgeous, it was ... Read More
This was a great family vacation. We were traveling with a 9year old and a 10 year old as well as a 17 and 19 year old and it was a good way for everyone to have a good time in their own way. This ship itself was gorgeous, it was updated and unique, and was open. However due to its large size, it could fit a lot of people, over 5000. This made it quite crowded. I have never waited in so many lines in my life-- especially not on a cruise ship! It was difficult to get around without bumping into somebody, and near impossible to find a free deck chair by the pool. The entertainment was as usual amazing. The aqua show at the AquaTheatre is a MUST WATCH as it is breathtaking. The food was mediocre as I find Royal Caribbean's usually is. But the service was great and our server was personable and friendly. Something I have to bring up that I disliked was at the end of the cruise, the maitre'D interrupted our dinner to have everyone give a standing ovation to the staff. Not once, but twice. I am all for giving the amazing servers the recognition they deserve, but it was extremely tactless to have everyone stand up and give a show for 5-10 mins while they are trying to eat their meals. Overall, not my favourite cruise. Good for the family but not for me. Read Less
Sail Date: February 2018
We have cruised many times over the past several years with RCI. We have always enjoyed ourselves very much and have never cruised with another cruise line, nor had we ever planned to. In fact, we cruised on Allure just last year and were ... Read More
We have cruised many times over the past several years with RCI. We have always enjoyed ourselves very much and have never cruised with another cruise line, nor had we ever planned to. In fact, we cruised on Allure just last year and were very happy with it. We just returned from our first B2B on Oasis with another couple. There were many issues and we spent several hours at Guest Services trying to get them resolved. Briefly, we were given onboard credit as a gift from our son and daugher-in-law and they never gave it to us while on the ship even though we had proof of it with us. No one at Guest Services seemed to know what they were doing and each time we were there, we were given a different response. When we got home, we called RCI and a representative checked our file and said immediately we should have had it and couldn't understand why there was a problem onboard. They did credit my credit card after we were home but it would have been nice to actually have been able to use it as onboard credit on the ship. They also charged my Seapass account $151.04 erroneously. We spent about 30 mins. trying to straighten that out. They finally told me that they had charged us for a tour which we never booked and that it was their mistake and that someone must have hit a button by accident. Food was not very good anywhere. The MDR service was slow and food was barely warm most of the time. Had to wait anywhere from 15-30 mins. for a table each night even though we had reservations. Scrambled eggs at the Windjammer had a large amount of egg shells mixed in with them on 2 consecutive days. Steak at Giovanni's had to be sent back twice, as it was way overcooked. Lines for all the shows were long and crowded. We had made reservations for every show and we had to get there 30-60 mins. ahead in order to find 4 seats together. Stateroom attendant was not very good. Had to ask him multiple times for simple requests, like towels, drinking glasses and hangers. He forgot to put the letter in our room with the details for the Meet-n-Mingle, so we ended up missing it completely. Never vacuumed our stateroom until the fifth day, when I finally asked him to. The women's restrooms were not cleaned very well multiple times we used them. Some toilets didn't flush and were left that way and sometimes the soap dispensers were empty or didn't work. Our friend had his cellphone stolen while in the RCI secure terminal at Cozumel. He reported it to RCI security and they took a statement from him and told him since it was on their property, that RCI's insurance would cover it and gave him the name of a person in risk management to call when he got home. When he called, they told him he was given the wrong information and that RCI does not cover theft. I could go on and on. These were just some of the problems we had. It's a shame because with this last cruise, we had moved up from Platinum to Emerald. Some of the employees told us that when a new ship sails, they send their best employees to work on that ship and that since Oasis is older, they have the more inexperienced workers. I don't know if this is true, but there's definitely a change since we were on Oasis several years ago. This trip has definitely changed my opinion of RCI and I'm now considering other cruise lines for any future trips. Read Less
1 Helpful Vote
Sail Date: February 2018
Booked this cruise to hang out with people I met on a prior cruise. I had been on this ship before, and it was okay. I was telling the other people about shows, restaurants, etc on the ship, which they were anxious to experience. $53.00 ... Read More
Booked this cruise to hang out with people I met on a prior cruise. I had been on this ship before, and it was okay. I was telling the other people about shows, restaurants, etc on the ship, which they were anxious to experience. $53.00 per person for Chops Grill, $9.95 + 18% gratuity at Johnny Rockets? I can get a better steak dinner on land for equal or less, and can certainly go to a good burger joint for less than the cost. Crew seemed inattentive to guests needs after day two, which I figured out the reason at the end of the cruise when I saw hundreds of crew members waiting to board the ship, as I was getting off as early and fast as I could. Preference is definitely the Voyager and Freedom calls ships, where service seems to be much better, without all the price gauging. Read Less
2 Helpful Votes
Sail Date: February 2018
I now like RCCL and that was love. Just got off Oasis and a little disappointed. Their was five main shows to see. I signed up for each show beforehand. 1. Dreams was canceled due to sickness of one performer. Rescheduled time at 5:15 ... Read More
I now like RCCL and that was love. Just got off Oasis and a little disappointed. Their was five main shows to see. I signed up for each show beforehand. 1. Dreams was canceled due to sickness of one performer. Rescheduled time at 5:15 so went to the show which was in afternoon with the sun setting right in my eyes so now light show with this performance. Missed my dinner time and went to a full Windjammer for dinner. 2. Went to Fly with me just to have it cancelled due to technical difficulty. Cruise director got a lot a boos from that. 3. Headliner show was just ok. A band playing rock songs. 4. Cats I just don't get. I long for the day when their was lots of set changes in the show and it made you feel good when you left. No one feels good leaving the show and everyone is tired of sitting for so long. 5. Frozen. Could not make it due to illness so tried other time to get in and standing room only if in stand by line. Dining. If you don't have an assigned table before you go, Don't go. Only one guy assigned to help get you a table when you get on board and you wait 30 minutes to talk to him just to have him put you in the very back dark part of the dining room. I saw 2 couple on formal night not get a table at all after waiting for 15 minutes. Service is not what it use to be. Flow rider. One is completely down for repair. The one that is open at 8:00 a.m. for professional riders and they get about 3-5 minutes each to ride up to 9:00 a.m. and their was about 9 of them. Now when 9:00 a.m. comes around and its your turn you get in line behind these rider and you get your chance 25 minutes later because they are already in line and do not stop riding. Once you fall twice your time is done. Go away and don't come back. Zip line. Rules are not clear so read the rules for shoes , socks and well just read the rules. Did not do the zip line. I guess if your ship holds 5,400 passengers and you put 6,450 on it your bound to have problems. I just can't see cancelling main events. Their should be back up plans and the shows must go on. One person getting sick should not cancel a show. What if that person is still sick the next day, would you cancel the show again. I am a platinum member and was looking forward to the Oasis class of ship for the first time. I will stick to Freedom class and below. Much easier to get around. I have always chosen RCCL for my first choice in cruising but after this experience I will go with Celebrity next time. In the end I just wish I had gotten what I was promised. Read Less
Sail Date: February 2018
The brightest and best memory of an outstanding crew member was our always smiling and cheery, Micki, Beverage staff in the Globe & Atlas bar! She had a wonderful outlook and gave us lots of information and advice, especially telling ... Read More
The brightest and best memory of an outstanding crew member was our always smiling and cheery, Micki, Beverage staff in the Globe & Atlas bar! She had a wonderful outlook and gave us lots of information and advice, especially telling us about the 10 drink card for $79 which we then purchased, plus she told us about Izumi for sushi and sake! Micki was awesome!!! On that same day, we went to Izumi and they gave us a great discount for booking a reservation for later on that same day! And Izumi provided an excellent dining experience (best we had on the ship)! We liked that we could pay for what we ate/drank at Izumi vs. Sabor where they charged a "cover charge" - so we never ate/drank at the large Sabor (only the small circular Sabor tequila bar in the middle of the Boardwalk). One of the Beverage staff there was excellent too, but we do not recall his name. All of the shows we saw were A+ fantastic! Cats was awesome, even though one of the microphone's for a featured song didn't work, but the actor projected is voice the best he could so we could still hear him a little bit. And the Come Fly With Me was excellent -- we loved Oliver and the featured artists that did the high flying aerial work! Amazing!! The Oasis of Dreams show was spectacular and not to be missed! The divers, acrobats, and synchronized swimmers were outstanding, and the gal in the red bathing suit (the star), she was incredible! We loved it! We also really enjoyed the Cats singers and the conductor, when they came out and performed in the other venues on different nights, like in Dazzles and Schooner bar! Super talented and passionate performers! My largest complaint was that there was only ONE ladies public restroom on deck 8 for everyone who eats at the cafe, drinks at the bar there, shops at Tiffany's, or imbibes at Vintage! This was a huge disappointment for that area, plus it was hard to find! Terrible design flaw of the ship! As a party of 6, family and friends, we couldn't always get a table in the main dining room, though after we told the staff, our experience improved later in the week. We thought "My Time Dining" would allow us more flexibility to dine whenever it was convenient for all 6 of us--it did not! So, pick a time and reserve that before your cruise. Don't use "My Time Dining" option. And don't go to the line at the main dining room marked "No reservations" either. Waste of time. I recommended to RC that they add the actual dollar amount (next to the $ sign) on the daily planner guides that come into the staterooms each day, for what activities cost. It was so disappointing not to be able to go to yoga for free each day. Also, after going and finding out the cost, then sometimes you miss something else going on, or lose your family/friends. Also, things like "remember mini-golf or carousel are open/closed during inclement weather)" and also knowing when the "free dining areas are open/closed" would be extremely handy! At least a half dozen times we went to eat somewhere or go to an activity and it was closed. Very sad. Oh and don't go to the Port Shopping lecture. It will take nearly 2 hours out of your day--NOT 30 minutes (as they say it will be). The raffle is at the end, which was the only reason we sat through that ordeal. If you're not planning on spending thousands of dollars for jewelry at the ports of call, this shopping presentation is a big waste of time. Oh, and that free charm bracelet is a JOKE! Mine turned black on the second day of wearing it. Unfortunately, we experienced problems in the Casino, no-smoking was not marked well enough and we had to endure the smoking part just to get through to the no-smoking area, which we prefer due to allergy reasons. One of the "help desk" ladies was not very pleasant either when we needed assistance more than once to get the card read for the machine. And though the situation got resolved, unfortunately we experienced a poor service Beverage staff person in the Schooner bar. No staff should ever say, "not my fault" to any customer. Unacceptable attitude. I'm sure that staff member will be retrained. Read Less
Sail Date: January 2018
We recently cruised on a B2B with another couple. We have been on a few Voyager class ships before as well as Oasis & Allure and enjoyed those cruises very much. The customer service on Oasis this time was terrible. We encountered ... Read More
We recently cruised on a B2B with another couple. We have been on a few Voyager class ships before as well as Oasis & Allure and enjoyed those cruises very much. The customer service on Oasis this time was terrible. We encountered numerous problems and spent hours at Guest Services trying to get them resolved. I had a $50 onboard credit that they screwed up and I never received while onboard. Finally, I was able to resolve it when I returned home and they did end up crediting my credit card but the cruise was over with by then. They also charged my Seapass account $151.04 erroneously. Thank God I noticed it and when I pointed it out at Guest Services, they said it was for four people for a galley tour. We never signed up for any tours nor did we participate in any. They checked into it and told us an employee must have hit the wrong button by mistake and charged our account so they did take it off. The food has definitely deteriorated. Even with reservations at the main dining room, we waited anywhere from 15-30 mins. each night for dinner. I am not fussy about food but the quality of the food overall is not like it used to be. Service was slow and the poor waiters looked like staff had been cut and they were practically running to accommodate the guests. On two different occasions in the Windjammer there were large amounts of egg shells in the scrambled eggs at breakfast. Steak was way overcooked at 150 Central Park and had to be sent back twice. Chocolate chip cookies at Park Cafe and Sorrento's, which we've always enjoyed, were so bad they were inedible. Shrimp cocktail was also terrible. We tried to eat it six different times and it was limp and soggy every time. The desserts were nothing like we've had before and the selection was pretty much the same every night. We were given the impression that RCI doesn't care much about their passengers and is more interested in financial gain, as evidenced by the constant upselling. From the minute we set foot onboard, people approached us trying to sell us photo packages, dining packages, spa packages, drink packages. One of them even came over to our table while we were eating in the dining room and tried to get us to purchase a galley tour. This experience was not what we have experienced in the past with RCI and we are considering whether we should cruise with them again. Read Less
2 Helpful Votes
Sail Date: January 2018
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above ... Read More
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above the pool deck- what a waste of extra money - never enjoyed our balcony for the whole "vacation". Poor Guest services- were not helpful, we felt our concern was ignored. They made empty promises, we followed up in person 3 times escalated to management and they did get back to us at all with any resolution. The entertainment was tops, but you have to book ahead and do not expect to see everything in the 7 days. Some shows had to be cancelled due to rough seas for safety American Icon evening Dining room always very busy, but the staff did try their best to serve guests. Disembarkation off / the ship when at island was very quick and smooth. Read Less
Sail Date: January 2018
Diamond Plus, 7th time on Oasis, 8 on Allure, 2 on Harmony. Just sailed on the Allure in September and the Harmony in October. The food was fine. This time the menu was completely changed. The selections were limited. If you got ... Read More
Diamond Plus, 7th time on Oasis, 8 on Allure, 2 on Harmony. Just sailed on the Allure in September and the Harmony in October. The food was fine. This time the menu was completely changed. The selections were limited. If you got seafood, or chicken for that matter your sides were a scoop of mashed, a few carrot slices and a few pieces of broccoli. None of the food tasted the same. It was as if they purchased precooked food and heated it up. I am so disappointed in RC. I was just looking at the cookbook I purchase previously. I don't think they have a cookbook anymore. The salmon was fine, the whitefish was mushy, the snapper dry - all came with the same mashed, carrots and broccoli. The four of us who travel together three to four times a year on RC all thought the food was terrible. I hope they get honest feedback and fix it. We love traveling on the large RC ships and have always promoted them. Also in the dining room at lunch they are expanding the buffet and pushing it. The menu is the same everyday and it wasn't good. The steak sandwich was chewy - and it was the same steak at dinner. Also, the roast beef in Park Cafe was always nice - not the same. Anxious to hear from other frequent travelers. WE had a sixth floor ocean view cabin and it was wonderful. The shows, as always are spectacular, the staff was very accommodating and concerned about our problems with the food. The menu comes from Miami and it is out of their control. They admitted frequent travelers were disappointed. There is always something to do on this ship. It is, as many have said, a destination in itself. That is what we love about RC Oasis class ships. Read Less
1 Helpful Vote
Sail Date: January 2018
This was a group tour. The ship is nice, but the cruise is all about the ship. I prefer to see new ports and experience new sights. The Central Park in the Oasis class of ships is really great. Its nice to see plants when sailing for 3 ... Read More
This was a group tour. The ship is nice, but the cruise is all about the ship. I prefer to see new ports and experience new sights. The Central Park in the Oasis class of ships is really great. Its nice to see plants when sailing for 3 days with nothing to look at but water. The food in the main dining room was very good. Service in the dining room was slow, but friendly, and they tried to make up quickly for any errors. The cafe in Central Park was also a nice place to get a breakfast without the crowd at the Windjammer buffet. The Windjammer buffet was unimpressive. We ate at "Chops" and felt it was worth the cost. The Solarium Cafe was ok if you got there early, but got too crowded and they were slow to clean tables. We enjoyed the shows, but "Cats" was bad. Many left at intermission. The cast was great, but you couldn't hear the words on any group songs. Our cabin was the usual, but clean and the steward was great. RCI was bad in accommodating our group. They misled us, and when I called our group coordinator, she basically blew me off. I might try RCI on a smaller ship. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because we were RCCL Loyalists. Unfortunately, our expectations were not met. Service had declined in many areas from the number of dining room attendants per table to what is offered on the menu to even getting ... Read More
We chose this cruise because we were RCCL Loyalists. Unfortunately, our expectations were not met. Service had declined in many areas from the number of dining room attendants per table to what is offered on the menu to even getting freshly ground pepper on your salad. The shows although extravagant, were actually boring. for example the ice show had a child's theme. When in a port of call, many, many of the ships stores and restaurants were closed whereas had they been open, you could have availed yourself to them without huge lines. Even little things like room attendant making towel animals nightly was missing except a 2 times plus gone were the mints that used to appear on your pillows. It was a nice touch, but... We had sound problems with our TV so maintenance was called, it took almost 4 hours for him to appear. Lastly, room service in the morning was either incorrect or missing altogether. Very disappointed. Read Less
Sail Date: January 2018
We chose this cruise because of the available shows, specifically the production of Cats and the Ice show (and off day ice skating opportunity). And the shows did not disappoint. Their production of Cats was Broadway quality and the ice ... Read More
We chose this cruise because of the available shows, specifically the production of Cats and the Ice show (and off day ice skating opportunity). And the shows did not disappoint. Their production of Cats was Broadway quality and the ice show was amazing. We also enjoyed the Dive shows and Headliner show. Of course, to get decent seats (even with our prebooked reservations that we made online months before the cruise) we had to stand in line an hour before the show. Which brings me to our biggest disappointment with this boat...too many people for the public spaces that are available. We've cruised at least a dozen times on a variety of lines (Disney, Carnival, Princess, & RC), and I've never felt "crowded" before. Lines at disembarkation and lines at lunch the day we arrived on the boat are expected. But lines were the norm for the entire cruise for us. We waited in line to get into restaurants at our reserved time, we waited in line at guest services, we waited in line for shows, we waited in line for ice skating, etc, etc. And we really missed the "private spaces" that most boats have along side of public places...tables in corridors to congregate, play cards, read, etc. With the Oasis, there were the major public areas (Promenade, Boardwalk, Central Park, Entertainment Alley), but no quiet smaller spaces. And these public areas were always very full, crowded and noisy (except for very early in the morning and very late at night). It feels like the added lots of cabins in this "biggest boat", but didn't expand the public spaces accordingly. RC had some great ideas with this boat: the ice rink, the well put together shows, the awesome soda fountain machines for soda package buyers that had lots of options, ice skating, rock climbing, etc, etc. But they failed to account for the volume of people they were boarding. Only 6 of those wonderful drink machines were available on the whole ship of >5000. So as you can imagine, they were out of ice, out of flavors, etc quite frequently. My children were also disappointed that the ice cream machines were only turned on from noon to 8pm, whereas all the other boats we've been on had it available from breakfast to bedtime. (This is one of their favorite parts of cruising!) Read Less
1 Helpful Vote
Sail Date: January 2018
Looking to try a large ship. This fit the bill. The entertainment was very good on the ship except for CATS (not my cup of tea) Since it was such a large ship we felt the need to schedule all the entertaiment which did take the fun out of ... Read More
Looking to try a large ship. This fit the bill. The entertainment was very good on the ship except for CATS (not my cup of tea) Since it was such a large ship we felt the need to schedule all the entertaiment which did take the fun out of being able to make changes to your schedule as you were affaid of being blocked out of the show at a latter time. We had shows cancelled and the rescheduled times conflicted with other activities. The ship is showing its ages with worn out fabric on the furniture. Paint pealing or missing. I was surprised at how small the sinks in the room were and how low they were. Not a fan. The promenade was large but at times was very crowded. Usually when we had rain or when a show was going on. Tough to move around. Much like a mall at Christmas time. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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