Sail Date: August 2019
We chose this cruise because there was a great deal (including gratuities) just a few weeks before sailing. We live in Vancouver, so the transportation to and from the ship was easy, as was the embarkation and disembarkation (just ... Read More
We chose this cruise because there was a great deal (including gratuities) just a few weeks before sailing. We live in Vancouver, so the transportation to and from the ship was easy, as was the embarkation and disembarkation (just about the smoothest we have experienced). We would consider the Noordam to be a mid-sized ship and although we generally prefer smaller vessels, the Noordam has retained some of the charm of the past (which we enjoy). Our sail-away inside cabin assignment was roomier than many and convenient (10th floor outside the Crow's Nest) although I think that we got an extra dose of the fog horn when it needed to be sounded (just a couple of nights). We also suffered from poor sound insulation and neighbours who kept their TV on loud all day and all night. A sound machine function on my phone managed to drown/muffle the sound enough for us to sleep. The cabin steward team was very capable and provided good service without being intrusive. The food in the main dining-room was generally very good as was the service. We ate breakfast and lunch at the Lido Market and generally enjoyed the food there as well, although sticky buns (dry), French toast (little egg content) and pancakes (under-cooked) were disappointments. Fortunately, they have kept the tea and that wonderful opportunity to relax and meet some interesting new people (a highlight of cruising for us). The vast majority of the crew were friendly and helpful. The Cruise Director (Stone) was very polished in her delivery and we valued her engaged but not hyped approach to her announcements and presentations. Entertainment was a bit hit and miss. The EXC and BBC enrichment presentations were very good, but not up to the standard we are used to with live presentations by people with real knowledge and experience. The production singers and dancers were about average. The comedians were mostly good, but one experiment with a comedy club style comedian died an ugly death. He just didn't research the demographics well and wasn't able to figure it out to adjust his material on the fly. I doubt that HAL or the comedian will try that again. The Lincoln Center musicians were very skilled, but a bit too stuffy for my tastes. I prefer the older Adagio duo approach with a mix of classical and popular music. Speaking of stuffy, the room they played in was way too small and way too hot for comfort. They did schedule some ballroom dancing on a few days at 5 pm, but really didn't make much of an effort. The first day they just plain forgot about it until someone called the front desk. Thereafter, music just started playing in BB Kings at 5 pm from an invisible DJ. Most of the time we were the only couple there. Bad venue, Bad timing and Bad music... A real disappointment after our last Amsterdam cruise with a trio playing dance music in Oceans Bar most evenings. It sad that there is so little live music and it all starts in the evening (even on sea days). It is too bad that they don't spread their entertainment investment a bit further and more frequently. We didn't do any excursions as we have been to the ports multiple times, but were able to find great hiking trails within walking distance at each port. All in all, it was a great experience, but sadly, some of the charm of HAL is slipping away and they seem to be following the bad example of bigger ships and less class. Read Less
2 Helpful Votes
Sail Date: July 2019
It was part of a cruise and excursion to Alaska and Yukon territory. The land part of the vacation was very well done and the land coordinator was exceptional. The ship must have a naval architects nightmare. It was very poorly designed ... Read More
It was part of a cruise and excursion to Alaska and Yukon territory. The land part of the vacation was very well done and the land coordinator was exceptional. The ship must have a naval architects nightmare. It was very poorly designed for efficient flow of passenger from one part of the ship to another. We usually choose not to go to the main dining room because of the time it takes to eat a meal. The Lido was extremely understaffed on this cruise. Only a couple of times on the seven day cruise were we even offered beverages except for alcoholic ones dining at the Lido. I usually had to go find pitchers of beverages, fill my own glasses, and return to our table. The quality of food on this particular cruise was by far the worst we have ever experience on a Holland cruise, and we took a 34 day cruise with them last year and the worst meal for 34 days was better than the best meal on this cruise. They routinely ran out of the featured meats for the meal. This will be out last cruise on a Carnival owned line since quality and service are no longer a priority. I recommend that you very carefully consider that your service on a Holland ship may be dismal. Read Less
9 Helpful Votes
Sail Date: July 2019
Having cruised on some of the bigger ships with RCL, Princess and others, we were not expecting much from Holland America and just thought the itinerary would make up for the ship, but what a surprise! It turned out to be a fantastic ... Read More
Having cruised on some of the bigger ships with RCL, Princess and others, we were not expecting much from Holland America and just thought the itinerary would make up for the ship, but what a surprise! It turned out to be a fantastic cruise. The staff were some of the friendliest we have ever met, the food was fabulous, and the fact that they served it to you in the buffet was a much better idea than the free for all on most ships, which encourages greed and mess. The one thing they need to address though, is that there is no insistence of hand washing before dining etc, we hardly saw anyone using the hand sanitizers, then they wonder why people get ill. It isn't the ships fault, its the people being unhygienic! We were on the same cruise as the lady who said people were coughing all over the ship, well we didn't encounter one of them. There was no illness on that cruise that we saw. The balcony cabin was very adequate with a few issues, like broken shower curtain, but nothing to complain about. 24 hour room service was amazing. So much choice, and beautifully presented. All in all it was a really great cruise, and we were lucky with the weather. I don't think I would sail on this ship to the Caribbean as the pool is so small and there isn't much entertainment, but for Alaska it was perfect! Read Less
7 Helpful Votes
Sail Date: July 2019
Our trip on the Noordam Holland America was planned by my in-laws. My preference is Regent Cruise lines. Coming on the ship I had very low expectations and I my expectations were correct. The ship is somewhat worn. The food is ... Read More
Our trip on the Noordam Holland America was planned by my in-laws. My preference is Regent Cruise lines. Coming on the ship I had very low expectations and I my expectations were correct. The ship is somewhat worn. The food is average. I will say the service especially in the dining room was outstanding. Our waiter was Nadi, assisted by Ed and Janela. These three people were the highlight of the trip. Very attentive and aware of everything. I hate being nickeled and dimed but that’s what this cruise line is all about. We paid a small fortune for our suite. One would think WiFi would be included....not. If you want to use a spin bike in the gym, nope.....unless you take an 8 am class for 15.00 per person. In the spa, be careful. They will ask you if you like this or that. If you say yes, they will upcharge your bill. Many people will look at the base price of a cruise line like this and think I’ll save money vs Regent. When you add up all the add in charges: Drink package Excursions Mini bar in the room (not included in drink package) Automatic small print tips of 16.00 per day per person and compare to the price of Regent, you’ll come out pretty close on total cost. All these things are included on Regent. I’ll not take another Holland America cruise and I recommend you look at Regent. Read Less
4 Helpful Votes
Sail Date: July 2019
We have a big family reunion come all of the world. before this cruise the biggest worry for me was the condition of the ship, I saw many reviews that people talking about how bad the ship was. First the embarkation went smoothly, even ... Read More
We have a big family reunion come all of the world. before this cruise the biggest worry for me was the condition of the ship, I saw many reviews that people talking about how bad the ship was. First the embarkation went smoothly, even was raining that day at Seward, there were umbrellas available for walking up the ship, no long line at all, took us about 15-20 mins to get on ship. The ship was clean and well maintained, even it was an old ship from the décor I could tell, but it was tasteful and nice. we had various rooms from balcony to inside cabin, I visited all and they were nice and clean. Only first day one of our cabins had issue with hot water and they were moved to an ocean view from an inside room, One room had plumbing issues and was handled right away. The staff were very polite and helpful, the cabin-keeper introduced themselves to us and most impressed was Vista Dining room server, they are not only professional and also very friendly. As we expected the onboard activities was not much but the main stage show were fine, Lincoln Center performance were delightful, we did not attend any other shows. The food at Vista Dining Room were excellent, meet our expectation. Buffet had good days and some day were par. We bought some excursion on board, but we did find the price for similar tour were cheaper at the port off the ship. Unfortunately due to weather, they canceled helicopter glacier landing and dog sled. We did White Pass train ride, that was ok, I enjoy the ferry ride from Haines to Skagway better than the train ride. Over all, we really enjoy this cruise, HAL showed us great time. Disembarkation was little mess due to taxi line issue, so took us long time to get out Port Canada. Read Less
7 Helpful Votes
Sail Date: June 2019
The best thing about this ship are the four extra elevators they added either as an afterthought or in retrofit — Two on each side of the ship in the middle give us a total of seven elevators at entry point. These glass elevators on the ... Read More
The best thing about this ship are the four extra elevators they added either as an afterthought or in retrofit — Two on each side of the ship in the middle give us a total of seven elevators at entry point. These glass elevators on the side of the ship are much faster than the normal elevators and so wait time was actually quite minimal. A cruise ship leads a hard life, the cabins are constantly occupied 12 months a year the elevators are constantly moving so things do you wear out quick... noordam isn’t bad at all But too many elevator button lights are burned out, Drain on bathtub broken,the toilet stopped working for a while, There is some wear on the furniture in the cabins. The TV reception and remote isn’t very good. I certainly can’t mark it down because it caters to an older crowd, 80 percent 50 plus, but be aware of that when you are looking at cruise lines. The entertainment budget goes for a string Quartet that does Bach, not trapeze artists. Relatively limited dining options. Food is just OK. Wine is prohibitively overpriced even for a cruise line. Read Less
6 Helpful Votes
Sail Date: June 2019
My husband and I did the Double Denali with 7 day cruise down the inner passage. What a mistake that was!! I had one day on-board the Noordam before I got ill. One day to enjoy the ship - that's all. I had one day before I fell ... Read More
My husband and I did the Double Denali with 7 day cruise down the inner passage. What a mistake that was!! I had one day on-board the Noordam before I got ill. One day to enjoy the ship - that's all. I had one day before I fell dreadfully ill with a virulent flu virus which I contracted while staying in the Holland America chalet in Denali a few days before (together with up to 90% of other people on the same holiday, according to what the medical staff on board told us). I was told by their medical staff that it takes up to 4 days to show after infection so that takes it firmly into the Denali stay period. It was also a ‘seasonal identified influenza virus’..Presumably a local virus? We certainly never heard a holiday maker on our bus/train etc coughing - not until we got on the Noordam. Certainly by the end of the cruise people were coughing all over the ship. My temperature reached 104 degrees and I was 'isolated' and 'sanitized' in my room for 3 days. This was done in the most insensitive and unkind way - making me sit there in the room feeling like a leper. I sat crying while staff in gloves and masks swilled the room over with cheap smelly disinfectant (which, by the way, aggravated my throat and cough). I was too ill to do anything about it except get very upset and later to get very very angry. We were told to use the room service. Most of the food offered in the room service booklet was inedible to me as I was feeling so ill. My husband spent 3 days going up and down the ship getting me glasses of water and bits of food I could eat (cold by the time he got it to me). Ringing room service was very difficult as the phones are so weak that it was difficult to hear anyone on the other end and always so busy, and the people answering them often had poor English. Room service always said there would be at least a 45 min wait for anything. At no point were we offered or told about anything that might be available to us to help us. My husband couldn't even get a jug for water - he was only allowed to bring water by the plastic glass. There weren't even any trays to carry things on. We have never done a cruise before so all this was new to us and we didn’t know how to cope with it. We didn't get our down-turn service or any other niceties. We missed the ships activities, nice dinners, and worst of all our bucket list excursions which we had planned and paid for months in advance. We didn't even get any reassurance we would get our money back from them until much later. We felt largely abandoned and sacrificed so that their epidemic wouldn’t spread -which was ironic really since the whole ship sounded like it had the same cough by the end of the trip. When I was eventually allowed out of my cabin after 3 days I was very angry indeed and I spoke to one of the managers in customer services but he was cold, distant and indifferent. He had no empathy what so ever and said in the end that - quote 'if he compensated me he'd have to compensate all the others and he wasn't going to do that'. He even inferred that it was my own fault for not knowing how to use room service more and asking for what I wanted. He seemed to want to blame me and any other staff - he had no empathy or conception that I had been deliriously ill with fever and was still very ill and that we had never been on a cruise before and didn't know the ropes. I even ended up with a medical bill of $348! The rest of the cruise was dreary because I had such a sore throat I couldn't speak, I lost my voice, and I was weak and unable to do much. I had no appetite. I still don’t feel completely well even now. In short, the cruise experience that my husband and I had with Holland America was absolutely abysmal and it has put us off ever going on a cruise again. Not only were we treated pretty dreadfully, we never got the experience we were promised and we had a holiday from hell, with no recompense or care or compassion. I have emailed them about this many times since we got home and they have totally ignored me – except to send adverts for cruise holidays!!! How insensitive and inappropriate is that? As a good tip I would say that when you are looking for a cruise it would be wise to first find out how the company will treat you if you get ill while you are with them. I got my flu virus while in the care of HAL, - I was infected while staying in their accommodation - but this is what happened to me and my husband. I wish I had looked into it more myself. I cannot review most of what the ship had to offer because I wasn't well enough to explore it properly. My husband and I did feel that the food was of very poor quality though. Our balcony floor had a huge mound of rotting metal in it. Our cabin was very comfortable - but it didnt make up for all the awful stuff!! There were many others ill like me on this cruise, and I read in a previous review in March this year that a flu epidemic swept the ship then. Maybe the air con is suspect? I hope my experience helps people make their minds up about whether to do this cruise or not. We regret doing it very much. Read Less
1 Helpful Vote
Sail Date: May 2019
The land tour was extremely well organized. You never had to stand on line to register in the hotels.The hotels were very nice. Our hotel in Anchorage was a top hotel. Our rooms were a good size and very comfortable. The food on the ... Read More
The land tour was extremely well organized. You never had to stand on line to register in the hotels.The hotels were very nice. Our hotel in Anchorage was a top hotel. Our rooms were a good size and very comfortable. The food on the cruise was very good. The service was very good. The entertainment was good, although we had seen the same productions on the Koningsdam. My only criticism is the afternoon tea. I had noticed on the Koningsdam that the afternoon tea had gone downhill. It was worse in the Noordam. They have eliminated the scones. We had upgraded from a balcony to a Signature Suite for a nominal charge. We were very happy that we had. The other rooms are small with the bed taking up too much space. We had a double sink, jacuzzi tub and shower. My only criticism is that the shower is too small. Read Less
10 Helpful Votes
Sail Date: May 2019
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room ... Read More
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room was extremely patchy and not of the standard promoted. The embarkation process at Vancouver was very prolonged as guests were herded like cattle from area to area. Once on the ship the cabins were available which was a plus. Found it almost impossible to hear announcements as they are not on the ships TV. The information provided on the ship tv was respective and the same movies/ shows played all day. Our cabin attendants were helpful but were not fluent in English - great service with always replacing towels etc. The whole experience was mediocre at best and it is an experience I do not wish to replicate Read Less
13 Helpful Votes
Sail Date: April 2019
This was our 33rd cruise and our fifth time on HAL. We chose this itinerary as a means to return to North America after a long adventure in Australia. First the things we liked: The BB King All Star Band was terrific every time they ... Read More
This was our 33rd cruise and our fifth time on HAL. We chose this itinerary as a means to return to North America after a long adventure in Australia. First the things we liked: The BB King All Star Band was terrific every time they performed, playing excellent cover versions of classic pop, soul and funk songs The BB King club was a great place to relax and dance. Overall the food was good enough. HAL has the same dishes on all of their ships, the variety is good and the quality is good enough. Generally the service all over the ship was quite good. Unfortunately the ship itself was old and the interior design was dated, unpleasant and downright ugly. This was a shock to us as we have found other HAL ships to be attractive. But the Noordam was like a bad cheap hotel with almost no pleasing public spaces. The Noordam is in desperate need of a complete make-over. There were many sea days and unfortunately the activities on board were very down market. There was only one lecturer who was mediocre, leaning on video content from other sources. Otherwise just silly games and activities aimed at upsales like gem displays and beverage tastings. So we were quite bored and had to lean on the hobbies we brought on board. Shortly after leaving Sydney, the ship began to run out of all sorts of beverages, both alcoholic and non-alcoholic. At one point there was almost no beer available. Lots of passengers were commenting about it. I got fed up and wrote a letter to the Hotel Manager which resulted in a flurry of responses, including a face-to-face meeting with the Assistant Beverage Manager. He thanked me for my letter and explained that all of the items were indeed on board but the staff just failed to go get them from their sources. He promised that they would do better. But then the next morning when the room service waiter brought our breakfast juice and coffee, he apologized that the ship was out of orange juice. Of course there was plenty of OJ on board, just not in the room service kitchen. Crazy. I was pleasantly surprised by the very low price of this cruise, but then found out the truth in the cliche "You get what you pay for." This was just a budget cruise with the quality that one usually finds with low-cost budget products. We will probably return to HAL, but probably not to the Noordam. Read Less
7 Helpful Votes
Sail Date: April 2019
We chose this cruises from Sydney to Honolulu as we wanted to visit the islands and Hawaii. also to try out HAL for first time, we have done 27 other cruises mainly on Princess but also on Cunard, P&O, Celebrity, Carnival. Embarkation ... Read More
We chose this cruises from Sydney to Honolulu as we wanted to visit the islands and Hawaii. also to try out HAL for first time, we have done 27 other cruises mainly on Princess but also on Cunard, P&O, Celebrity, Carnival. Embarkation was ok. Had VD verandah cabin, aft near elevators, ok with cabin. Bed fine, settee a little hard. Shower ok. Ecko our steward was fine. Had various meals in MDR and Lido, all poor, mdr meals for dinner were poorly presented and poor quality ingredients, i.e. tough meat and fish, hardly any veggies. Worse food on any ship I have been on. Little assistance given to me as a Celiac, although I advised HAL well before cruise. Not once did the head waiter speak to us re food, service at our table. Only time we saw officers was in pinnacle bar having their drinks before dining in pinnacle restaurant, they don't eat in the mdr !! The Captain did not even appear at the gala night cocktail pary and I never saw him. Entertainment was ok. I was not impressed with our first taste of HAL and will not return. Overated. Read Less
4 Helpful Votes
Sail Date: April 2019
Sailed on Holland America four other times. Never on prior cruises was I told we are sorry but we out out of that. On this cruise we were told sorry we are out of diet caffeine free coke White Wines, Beers, Teas, Ice Creams, Limes, wafers ... Read More
Sailed on Holland America four other times. Never on prior cruises was I told we are sorry but we out out of that. On this cruise we were told sorry we are out of diet caffeine free coke White Wines, Beers, Teas, Ice Creams, Limes, wafers for Ice Cream. I didn't pay all my money not to have the ship properly provisioned my table mates had the same problems and felt the same way, this made the overall experience poor. Both showers in our stateroom needed a plumber (three times). TV was broken, bed had no firmness,.Gym had broken equipment. Dining and room staff were good, food was good. Enjoyed Lincoln Center music. Ports and excursions were average. Embarkation went smoothly. interesting talks in the morning, Lido Pool area staff seemed lazy, other staff was good.Over all common rooms were average. Guest Services tried their best to resolve all my issues but they could not resolve the issues involving Noordam being out of so many items, I would not recommend the Noordam as I would the other Holland America ships I have been on. Read Less
8 Helpful Votes
Sail Date: March 2019
This was a Dave Koz Charter Cruz! Ship was contaminated with a flu bug. Hundreds of passengers on Week 1 and Week 2 got seriously ill with a flu bug (Cough, sore throat, chills, fever and loss of appetite - lasted for over 4 days). ... Read More
This was a Dave Koz Charter Cruz! Ship was contaminated with a flu bug. Hundreds of passengers on Week 1 and Week 2 got seriously ill with a flu bug (Cough, sore throat, chills, fever and loss of appetite - lasted for over 4 days). The ship was very old and when we hit rough waters it showed. Many people were sick and also got sick in the main dining hall. Germs were spreading everywhere. Food selections were scarce and they up-charged you a 15% service charge regardless of the service received. a Would not cancel our massage during the heavy turbulence going to Tasmania and I got really ill on the table. Paid for a massage that I did not enjoy. I felt sorry for the crew being forced to work in this environment. Also had to organize our own excursions due to limitation of Holland America. I would never cruise on this line again. Read Less
7 Helpful Votes
Sail Date: March 2019
Thoroughly enjoyed Dave Koz and Friends and the entertainment package!! The actual cruise ship, Noordam, is pitiful. It is dated, worn out, and in need of complete remodeling. The furniture is tired, and the bathroom in our suite never ... Read More
Thoroughly enjoyed Dave Koz and Friends and the entertainment package!! The actual cruise ship, Noordam, is pitiful. It is dated, worn out, and in need of complete remodeling. The furniture is tired, and the bathroom in our suite never looked clean. There is plenty of closet space in the suite which we appreciated. On other cruises when we had a suite, we had concierge like service. On this ship, you need to go to the Neptune lounge for concierge service. The staff on the ship are kind. I can’t say enough about the quality of the entertainment and the host of this cruise. Dave Koz is thoughtful and caring for his clients. His cruise is well planned and complete. They have more for one to do than you can even get to in a day! Would definitely recommend a Dave Koz cruise. However, I would not recommend that he utilize Holland America in the future. This ship, the Noordam, is ready for retirement Read Less
4 Helpful Votes
Sail Date: February 2019
Not an ardent cruiser but as land tours were really expensive this was a greay way to see New Zealand. I spent 4 nights on my own in Sydney and 3 in Auckland, both great ports. I am not fond of comedians but the comic and ventriloquist ... Read More
Not an ardent cruiser but as land tours were really expensive this was a greay way to see New Zealand. I spent 4 nights on my own in Sydney and 3 in Auckland, both great ports. I am not fond of comedians but the comic and ventriloquist were hilarious. You can't top the Lincoln Center players. Met lots of people on the promenade deck-a great way to keep fit after all the delicious food. Had all breakfastsand dinners in the dining room, more civilized. Milford Sound and the trip through the fjords was worth the trip. The excursions were really good-did 3 ship and 2 private tours. All guides and drivers excellent. The visit to the Maori Marae in Tauranga was really interesting. The culture and history of New Zealand was fascinating. Crew and itinerary made for a wonderful 2 weeks,. Not sure what all the complaints are about. Be glad you can travel. Read Less
5 Helpful Votes
Sail Date: February 2019
Chose this cruise for the itinerary and to be honest that's the only good thing about it. Ship is very dated and the fabric of it needs a complete overhaul. Problems started as soon as we got to the cabin with holes in the sheets and ... Read More
Chose this cruise for the itinerary and to be honest that's the only good thing about it. Ship is very dated and the fabric of it needs a complete overhaul. Problems started as soon as we got to the cabin with holes in the sheets and white stains on the overcover!!! Bedside lights were loose and dangerous, the bathroom door closer was loose too and was eventually removed completely, chips on the sink and foxing on the mirror. The sofa looked like the ships cat had used it as a scratching post. The sunloungers were stained badly and the legs were rusty with paint flaking off. There food was repetitive and only warm and the entertainment pretty 2nd rate. Really not sure what the ship showband actually did, in 2 weeks they were perhaps on stage for 8 hours, otherwise drinking and in the hot tubs. I'd like the cruise directors job, propping up the bar. Hardly any guest interaction. Read Less
6 Helpful Votes
Sail Date: February 2019
We sailed recently on this ship from Sydney to New zealand on a two week voyage. Unfortunately we found that it is in need of a major overhaul -not just in terms of the decor itself, but also with the entertainments team -who appear to ... Read More
We sailed recently on this ship from Sydney to New zealand on a two week voyage. Unfortunately we found that it is in need of a major overhaul -not just in terms of the decor itself, but also with the entertainments team -who appear to be somewhat complacent in their approach to the job! Granted the general age of passengers is elderly, but the programme provided lacked fun and enthusiasm, and was more akin to an evening at an old people’s home - where the objective was to put something on to keep them happy for a while, then get them to bed early! Believe me we have cruised many many times on various cruise lines , and we were not looking brash or high energy entertainment- but a bit of fun and perhaps regular game shows might have been nice. Even the planned entertainment was not without problems. BB kings had to close for 2 nights because they had no drummer, and the piano player simply didn’t turn up at short notice on two separate occasions, because he was sick! I appreciate these things happen, but the cruise Directors ‘ solution to all of this was to simply put on a film in BB kings studio - which many passengers had already seen ! How’s that for intuition ! I fear some staff have been on this ship too long and it’s a case of “ the same old same old” approach Another missing element to mention was the shops- they were totally closed for refurbishment on the first 6 days of a 14 day cruise! AS most cruisers will know- on the sea days, many passengers like to browse around the shops , and their closure -coupled with poor or non existant entertainment, made for long and boring sea days! You could go to cookery demo if it was on or an educational lecture- but that was it,! It was my 60th birthday on departure day, and my husband had paid in advance for our cabin to be decorated , with flowers and champagne left in the room. When we arrived there was a warm bottle of champagne on the table , without glasses or an ice bucket and no flowers or decorations. The whole moment was lost- yet when he complained to guest relations , no one seemed to care or take charge of the situation. All we were told was to make sure we left the champagne out for collection so we’d get a refund- no apology - no compensatory gesture of any kind was given for spoiling what should have been a lovely memory !! My daughter who was miles away at home also ordered some birthday flowers to be delivered to my cabin- again they never came and again no apology- just money credited to an account without any cognisance being taken of what they were for, and the significance and importance of the gesture as intended. On the plus side the food in the main dining room was excellent and the staff were all welcoming and eager to please, but apart from this the ship is lacking in luster! Read Less
6 Helpful Votes
Sail Date: February 2019
Noordam has pleasant public spaces but much of the interior seems to be from a couple of decades back. This may be what HAL passengers are looking for given the rather older demographic. Our cabin was clean but needed a complete refit. ... Read More
Noordam has pleasant public spaces but much of the interior seems to be from a couple of decades back. This may be what HAL passengers are looking for given the rather older demographic. Our cabin was clean but needed a complete refit. Bathroom was tired. Mirror, vanity and tub/shower needed replacement. Verandah railings, floor and window frames were on their last legs. Furniture and walls were old and damaged. TV was tiny and old. We read that Noordam is due for refit later this year and it’s needed. Condition of the ship was compensated by HAL’s well-earned reputation for good food, great staff and interesting itineraries. Main hope is HAL and other cruise lines understand that wifi is no longer a luxury for passengers and everyone should at least have access to a limited number of free minutes. The cruise lines that join the 21st century first will get the business. Sadly that doesn’t seem to be HAL. Read Less
4 Helpful Votes
Sail Date: February 2019
Loved this cruise itinerary. All ports were fantastic. Ship is okay. Needs some updating. I will say it has great stabilizers though because we hit rough seas crossing from New Zealand to Australia and it was not bad. Holland food and ... Read More
Loved this cruise itinerary. All ports were fantastic. Ship is okay. Needs some updating. I will say it has great stabilizers though because we hit rough seas crossing from New Zealand to Australia and it was not bad. Holland food and service (except for breakfast and lunch in the dining room, even after complaining because they didn’t seem to care) was excellent. Shore excursions were all good but very expensive. Embarkation took too long (over an hour) but debarkation was a breeze - best ever. There wasn’t much to do onboard, especially on sea days. Mainly test kitchen offerings, if you like that. A couple of the entertainers were poor (ventriloquist and singer) but others were good (singers and dancers) or great (comedian, pianist). They offered a Lincoln Center Stage venue and the musicians were outstanding - that was an unexpected surprise we enjoyed. The other negative was they closed the ship stores during the last week to get it ready for a new opening (not sure why) so almost no merchandise even before closing - not good. Read Less
4 Helpful Votes
Sail Date: February 2019
We chose this crew for the itinerary, and their "J" inside cabin rooms. Much about this cruise was amazing, but a few items need work. ITINERARY - Can't complain here. The time in shore was adequate on all but Napier, and ... Read More
We chose this crew for the itinerary, and their "J" inside cabin rooms. Much about this cruise was amazing, but a few items need work. ITINERARY - Can't complain here. The time in shore was adequate on all but Napier, and I prefer a cruise that has its concentration of days at sea at the end of the cruise, so I return to work rested. SHIP - Our "J" category rooms were HUGE! This ship is scheduled for dry-dock in September, so I don't know if these rooms will remain as is. For this longer cruise length, we loved the extra room - without the extra price. In general, this ship needs an update, but obviously, Holland America already knows this. Although I found the decor dated, and a few spots were showing wear, the ship was spotless. I also think the arrangement of some of the public areas could be modernized - especially the gym and the buffet areas which would benefit from more square footage and more glass area. I would like to see the buffet area have glass along the entire front of the ship with doors directly leading to the deck, rather than locating service areas between the buffet & the lido deck. GYM - This area needs serious work. To attract the younger, more fitness-crazed generations, HAL needs modern equipment, and contemporary classes. This was also one of the few areas where you were forced to pay extra for pretty much anything worthwhile. I think HAL should try to be the first ship at sea to offer Bodypump classes - that would be a huge hit! The gym needs to remain open until at least 10:00 - 11:00 would be better. They closed at 9:00 reportedly to preserve quiet for those sleeping on the floor below. However, HAL did not have this same concern for those of us on Deck 1 whose rooms were under the BB King Lounge, which played well after 10:00 (which did not keep me up, so I doubt use of the gym after 9:00 would keep floor 9 guests awake either). Equipment in the gym was OLD! They only had 2 rowing machines - one broke on day 2 and was never repaired. And, if ANY machine should face the sea, it should be the rowing machines, which they didn't. FOOD - Amazing. Simply great. Service, quality, quantity, variety, everything was more than we could have asked for. My only complaint was the Russian Roulette for tables you played every morning in the buffet. Guests got visibly angry trying to find a table. Hopefully HAL will expand seating at their buffet when they refurbish the Noordam. SERVICE - Amazing! From the room stewards, to the dining, to the wine stewards, to the bar attendants to the front desk - these employees exude joy and positive service. How HAL keeps employees customer focused and joyful, when they live and work in such close quarters for 8 months at a time, should be the subject of a TED talk. I really admire what they have achieved. We brought a group of 30 customers for a wine focused tour. We had 3, private, wine events during our days at sea. We were BLOWN AWAY by the elegance of the service, and the expertise of their Director of Wine. Far exceeded expectations. ACTIVITIES - This needs work. Activities are uninspired. I have lots of suggestions for things HAL could offer that would modernize their cruises, without alienating their core customer base. Too long for this review. HAL: Contact me! I figure I can easily raise your per/person income by $100 by simply changing up your on-board offerings. Evening entertainment was sub-par with the exception of Daniel on the piano bar. My husband and I love to dance - especially swing. We never got the chance. The only faster paced music played in a venue with a dance floor, was the "Disco Bar" which got going at 10:30 pm. There was the BB King lounge, which offered our, slow blues music most nights. We are used to several lounges offering danceable music at times from early evening to midnight and beyond on other cruises we have taken. Really missed that. Read Less
5 Helpful Votes
Sail Date: February 2019
Loved the itinerary because we often went on shore excursions outside of the small cities we stopped at (e.g. Tauranga, Akaroa, Dunedin, Napier). We visited the larger cities on our own. New Zealand is all about the great outdoors and ... Read More
Loved the itinerary because we often went on shore excursions outside of the small cities we stopped at (e.g. Tauranga, Akaroa, Dunedin, Napier). We visited the larger cities on our own. New Zealand is all about the great outdoors and nature, not so much about small cities. The ship is a little dated and will be sent to dry dock in the Fall. I can only hope they redo the decoration and some of the facilities. The worst we had to deal with that could be prevented is the common cold going around: we both ended up getting it and we washed our hands constantly. Contrary to other ships we have sailed on before (from other cruise lines), a lot of sections in the Lido market and pool food bar area sections were available to passengers directly. I have seen people get their hands around glass to go and help themselves, I have seen one man take a bowl and then put it back on the pile. The handles for the juice/mail/yogourt fridge are calling for viruses... You get your own bread, etc, etc, etc. It is simply not acceptable to have so many areas where germs can be spread on a ship that has so many passengers and personnel. It would cost more staff to block EVERYTHING off to passengers but then the chance of passing on germs would be a lot less. Other cruise ships such as Oceania does this. Rooms are small but comfortable. Staff was great and friendly. We hated the idea of being pressured into sitting with other people in the dining room. Our Valentine's night was a disaster. We could have potentially argued, waited to get something for just the two of us maybe. Next time, we will. At least if they tried to sit people of the same age category together would help. Food was good but not great often. Too many sea days for us. The passengers were simply maybe a little too elderly or had health issues for us. Next time, we will choose a cruise ship that attracts younger and more active passengers. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because we had not been to Australia or New Zealand and the itinerary was very attractive. Check in was somewhat chaotic. The ship was comfortable and our cabin was larger than usual. The entertainment was sometimes ... Read More
We chose this cruise because we had not been to Australia or New Zealand and the itinerary was very attractive. Check in was somewhat chaotic. The ship was comfortable and our cabin was larger than usual. The entertainment was sometimes very good and at others poor. We enjoyed the shore days, the ports were all very interesting. Trips organised by the ship were very over priced and we made our own arrangements on arrival. Our main concern was that there was little or nothing to do during the sea days apart from bingo and trivia quizzes. There was no dancing, lectures, enrichment programmes, classes, craft - nothing at all. We therefore spent several of the days of our cruise sitting and reading, which is OK for a day but not for several. The food was varied and looked lovely, but was rather lacking in flavour and invariably drowned in sauce (sometimes more than one sauce on the same plate). The crew were excellent and the service, in the main, very good (there were one or two exceptions). The tendency to play loud 'background' music in public rooms even when there is no-one there was irritating, especially if people were trying to read. The charging of 15% gratuity on top of the cost of drinks as well as charging over £11 pp per day for tips is excessive. There were no laundry and ironing facilities and the only option to crumpled clothing was to pay rather a lot of money to have things ironed. I would not recommend HAL and would be unlikely to book with them again myself. Read Less
1 Helpful Vote
Sail Date: January 2019
The stewards and waiters were unfailingly, and I mean unfailingly and without exception, cheerful, polite and helpful. They were the highlight of the cruise. I am unlikely to recommend a Holland American cruise, certainly to no one ... Read More
The stewards and waiters were unfailingly, and I mean unfailingly and without exception, cheerful, polite and helpful. They were the highlight of the cruise. I am unlikely to recommend a Holland American cruise, certainly to no one in my peer group. It is not my scene, but that says more about me than Holland American! My disappointment is probably the result of nostalgia for the 5 or 6 voyages my wife and I did in the 1950s and '60s when sea travel was the usual way of travel between continents. There is a world of difference between a voyage and a cruise. A voyage then was a gracious and civilised way to travel. We travelled with a purpose, not to kill time and be entertained. Those voyages were much more enjoyable than our recent cruise, with its very contrived "entertainment". On the voyages of the '50s and '60s I found friendly people of bridge with and we had some excellent games, without the ship advertising bridge. On this cruise there were few games in spite of bridge being advertised, I had difficulty in finding a partner and in the few games I had, people were aggressive and unfriendly - not the fault of Holland America perhaps, though maybe reflection of the on-board culture. The food was good, but the coffee appalling, except the coffee purchased in the cafe, which was exorbitantly expensive. Exorbitant expense characterised everything for sold on the ship - the wine and the tours. All about 2 or 3 times the cost at the ports we visited. These costs give the impression of the cruise as a money gouging exercise by Holland American, which I am sure was not the intention. The “Noordam” purported to be a Dutch boat. Certainly, the officers were Dutch and the interior decor was Dutch, but the social culture was overwhelmingly and suffocatingly American. And the passengers were overwhelmingly American. A broader multinational mix would be preferable. When I arrived home 10 days after the cruise ended, two emails awaited my from Holland America inviting me to complete a survey and assuring we my opinion was important. Yet when I tried to complete the surveys, I found they were closed. So I don't think my opinion could be that important to Holland America! I am not one of these millennials addicted to staying in constant electronic contact reading emails every day! As a result my negative opinion is now public, instead of "for Holland America eyes only", had I been able to complete the survey. Read Less
11 Helpful Votes
Sail Date: January 2019
Having cruised with a number of different lines over the years we chose our first Holland America cruise recently because of the destinations it was going to in the South Pacific. After having been on the ‘geriatric express’ that is ... Read More
Having cruised with a number of different lines over the years we chose our first Holland America cruise recently because of the destinations it was going to in the South Pacific. After having been on the ‘geriatric express’ that is Princess Cruises (because it was going o PNG) we were a little apprehensive but told that HAL appealed to the more discerning traveller wishing to ‘experience’ fine cuisine and luxury. Interesting. We quickly noted that quite a number of the patrons did seem to be from that precious, tedious class of human beings. A mix of many races and languages with a fair few Americans. Everything on board was very much geared to American tastes and interests. (We ran a little private contest to spot somebody smiling - it took 3 days.) Example: in the middle of the hot Pacific Islands there was an inordinate number trooping off to the Dining Room all decked out in suits or tuxedos and finery. As a person who has spent his whole life wearing suits I sure don’t want to put one on while on holidays in the steamy Pacific. Despite it being school holidays there was only a sprinkling of children on board and they seemed all quiet and well behaved. Cuisine - dull to bad, repetitive with some really awful/silly concoctions. Every night meat and vegetables. Tricked up cafe level food. Very limited selection and in the buffet no self-serve. Instead a ridiculous system whereby you have to lineup (something akin to Seinfeld’s Soup Nazi), state (very quickly) what you want, (having just seen it), be served and step away. The queues grew long and people became very testy. A stupid, demeaning and inefficient system. HAL seem to be trying too hard. They produced numerous attempts at various cuisines but the result was amateurish and generally overcooked. Interestingly we noticed that only about 50% of diners washed their hands when entering. We had booked a transfer to the ship via HAL. When we arrived at the pickup point for the coach, as per instructions, there was nobody there and no coach. We searched everywhere in case we had missed something. Sometime later, back at the original pickup point, a confused mini van driver arrived and asked who we were. Apparently the coach had been cancelled and we’d somehow fallen through the cracks. No apology. Eventually, days later somebody noted the ‘inconvenience’. Incidentally we could have taken a local transfer coach for a third of HAL’s charge. Which brings us to the prices on HAL. All cruise ships tend to rip you off. You’re a captive audience. HAL have the highest prices we have yet seen. Virtually everything from yoga to meditation classes involved a fee. To add insult they place a 15% service charge on their prices at purchase. We also had a few cases of wrong items appearing on our account. Then of course there’s the gratuities where the ships adds $16 per person per day to your account. HAL operates in US dollars so for Australians by the time you add on their service charge and convert to $A and include the card fee we’re paying 50%-60% more for everything. NB Most of the ship’s photos went unsold because of the high prices. In search of a positive about the ship I can quote one that happened by default. The lifts were great and there was no waiting time. This is because there was often nobody about. At times during the evening you could walk through the ship and not see anybody. We are not party animals but what the thousands of passengers were doing I don’t know. Seeking any sort of fun or enjoyment was not for them. The ship had the atmosphere of a well furnished, funeral parlour. There was a venue called BB Kings Blues Club. Probably connected to the BBK franchise in the US. Great I thought. I really like blues. The band looked the part. Their music was tight and slick but in a Michael Jackson sort of way. The music certainly was not blues. No hint of a BBK tribute, Robert Johnson, Muddy Waters et al They played everything but - middle of the road elevator music, motown, rock and roll, some great jazzy r & b instrumentals but over two weeks never any blues. Seemed kind of pointless. The onboard cafe with complimentary coffee, tea and snacks which is such a nice feature of Royal Caribbean ships and somewhere pleasant to sit was in this case a multi-purpose games room, library, internet venue with coffee priced higher than downtown Sydney. The shows in the main theatre were mostly lifeless. With a very basic ship’s orchestra struggling along. The daily fair consisted of things like flower arranging or scrabble tournaments. There was string quartet playing Vivaldi, Brahms, Schumann etc. Being familiar with most of their repertoire I can only say that their standard of playing was not particularly good. I stayed away. We met people who were HAL groupies. They all seemed to be nouveau riche types who felt life should be quiet, erudite and dignified. A lot of it appeared a charade on their part. All cruise lines have there good and bad points. It’s just that with HAL it was 60% negative. At least the ship’s decor was in general pleasing to the eye (with some weird exceptions). Not the God-awful hideous stuff you find on say Carnival ships. The staff were all obsequiously pleasant. The crew not so much. HAL with its dubious quest for genteel travel may suit some people but we will continue to seek a happy medium between loud and vulgar and the HAL ‘experience’. Final Note: HAL sent out a questionnaire after the cruise to ascertain passengers degree of satisfaction or otherwise with the HAL ‘experience’. (Why do we have ‘experience’ everything now. You eat meals you don’t experience them, you sleep on a bed you don’t experience it ….. ) Anyway, I thought okay, I’ll give them a fair hearing, as they were keen to get feedback. The online questionnaire crashed twice. That’s when I gave up. Read Less
6 Helpful Votes
Sail Date: January 2019
We have been on many cruises before this one and by far this was our worst cruise every by a country mile. Embarkation was quick and efficient and on the ship in no time ( which turned out to be the best part of the cruise) The ship ... Read More
We have been on many cruises before this one and by far this was our worst cruise every by a country mile. Embarkation was quick and efficient and on the ship in no time ( which turned out to be the best part of the cruise) The ship is in need of some desperate overhaul as it is looking very old and run down. Their was no sail away party on any deck, only soft music which no one could hear on the back Lido deck. The bar staff on the Lido deck were outstanding and made the cruise a little more enjoyable with their outstanding service. ( maybe other staff members could look at them and learn something) Many thanks to Edwin,Leonard and Ed for their outstanding service. Lido restaurant was very blend with their food night after night. Same food just with different names often Luke warm served on very hot plates. My wife had a good talk with the Lido management one night about having different theme night for dinner EG Asian,Indian,Australian international type dinners. To the managers credit they did do Asian theme for one night only then went back to the old ways. The only entertainment on the back Lido deck was a music trivia every afternoon. A band playing music would have been a lot better. We had nothing but trouble with our cruise accounts being blocked by the front desk day after day, and we weren’t they only ones with this issue Maybe when HAL travel in Australian waters in the future the should accommodate fit the Australian market a bit more as 80% of guests are either AUS or NZ. best advertising in by mouth for any business and myself and my wife and other guests will not be doing any advertising. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

Find a Noordam Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise