4 Helpful Votes
Sail Date: April 2019
The ship overall is impressive. Food was great everywhere Gained 10 lbs in 7 days. I couldnt resist... For my husband's BD we ate at Chops grill. Delicious. We got free BD cake, free beer and wine at the end. If you dont know which ... Read More
The ship overall is impressive. Food was great everywhere Gained 10 lbs in 7 days. I couldnt resist... For my husband's BD we ate at Chops grill. Delicious. We got free BD cake, free beer and wine at the end. If you dont know which wine to choose, let them do it for you. Wont be disappointed. Staff is very friendly and helpful. Stairoom with balcony is spacious and very clean. Evening entertainment is ok. Could be better. Only problem with this ship I think is lacking a big adult pool. There is nowhere to swim in adult only part. 12th level of outside area is full of chairs under direct sun. No shade. No pool. No people. Not utilized at all. Overall, we had fun and enjoyed cruising with Freedom of the Seas. In Curacao we went to Avila beach hotel and obtained $10pp beach pass. Great place, delicious food and drinks. In Aruba went to Arashi beach, there is not windy at all, we loved it, then snorkeled on catamaran with Aruba Watersports on Palm beach. It was great.. in St. Kitts we took Rose and Jim island tour as recommended. Rose dropped us off at Reggae beach and picked us up in 3 hrs and took back to the pier. Great. At the pier just ask for Rose. Everyone knows her. In St. Thomas we took island tour with drop off at Emerald beach. We took taxi for $4 pp back to the pier. Great. Read Less
2 Helpful Votes
Sail Date: March 2019
Went with a group, nice price....took us to the airport, then to port. Upon entering my room, aboard ship....my balcony, table an chairs were so dirty, we washed them so we wouldn;t get dirt on our white clothing.....then I spent the ... Read More
Went with a group, nice price....took us to the airport, then to port. Upon entering my room, aboard ship....my balcony, table an chairs were so dirty, we washed them so we wouldn;t get dirt on our white clothing.....then I spent the entire day waiting for luggage...I couldn;t swim...I didn"t get to the main dining room because my suitcase didnt never arrived....so there was day one ruined. Next we found under the bed toms of garbage???? Our sink did not have hot water....a little mold hidden in the shower. I never had a ship that was dirty. I have been on many RC cruises plus other brands. The entertainment was always good as was the food was great.......I am done crusing...what do u do in the middle of the ocean wwwith lousy food...dirty ship??? WASH HANDS OFTEN.....VERY LOUSLY entertainment.....Use to be a crusier NO MORE...This ship has a lousy casino...very old machines...not many slots,,,this is another thing I enjoy, it stunk Read Less
1 Helpful Vote
Sail Date: December 2018
*NOTE* This is a long review, but I owe that to the fact of just how bad this cruise was. Sorry for the length. This was our first (and last) Royal cruise. I've cruised about 50 days total on Carnival and Holland America, and ... Read More
*NOTE* This is a long review, but I owe that to the fact of just how bad this cruise was. Sorry for the length. This was our first (and last) Royal cruise. I've cruised about 50 days total on Carnival and Holland America, and despite being just 36 I LOVE Holland. But my brother is a life time Royal user and keeps telling us to take one. So we did. Let me at least get a few positives out of the way. --This cruise had a very nice price point (maybe others don't like the ship and that's why). We LOVE the ABC islands and this was one of the only cruise lines to hit Bonaire that fit into the 7 day time frame. --Our waiters and cabin staff did their best playing with a terrible poker hand so to speak. --Loved the fact we had more time at the ports of call than I've seen in the past. --Most staff treated my 1 year old like a princess. They all loved to interact with her. --The security staff for getting off and on the ship were very friendly. --They let just me buy the soda package (none of us had alcohol the whole trip) as my wife really just liked tea and lemonade. Other ships make the entire room buy a package. ------------- That's about all for the positives. I understand some of these are nit picking, but this list comprises stuff I've never experienced on any other of the prior cruises I've been on. 1) Forced family separation policy: I realize this isn't Royal's responsibility as San Juan uses Allied Security (you'll see them in a lot of malls) However these are the first people you see on your trip and RC should be on top of how inept they are. We have a 1 year old and not shockingly we use a stroller. We finally got through all security to the point you get on an escalator to get on the gangway to board the ship. Except we were stopped with security saying my wife and daughter had to use an elevator even though I was about to carry the stroller up the escalator. As I was about to join them and tell my in-laws who were with us for the trip we'd meet them, the security stopped me and refused to let me go with. When I argued they essentially forced me up the escalator. We got up to the 2nd level and were again stopped by security saying we had to wait for my wife and kid at the elevator. It opens up. No family. Wait 2 minutes, opens, no family. We waited 5 times with no wife and child. At this point, I'm beyond pissed. I'm usually the most peaceful person you find but when you family is missing, I'm done. I told security I'm going back down to find them and they physically restrained me from using the downward escalator. I got through them and halfway down the escalator they hit the emergency stop making me almost fall down half a flight. I finally got down to another security agent in charge for the elevator who told me all passengers go to level THREE. At this juncture I had my wife's phone and electronics so I had no way to call her. Fortunately she's smarter than all of us since after waiting about 20 minutes, she proceeded to the ship where you board and waited there where we found her after about 40 minutes. To say I was pissed would be an understatement. 2) During this whole ordeal I was carrying a 35 pound bag that had my daughters car seat (if we rented cars on an excursion). Upon dropping off our suitcases, RC staff told me I was not allowed to include this with our luggage. In addition, I had RC staff openly arguing with bag handlers right in front of me about where to line up to put luggage, where to put it etc. They had no clue what they were doing. Now being left to carry a bag that looked like a large hiking bag, I was harassed by security the entire time I was boarding. It could not fit through scanners and every checkpoint was met with me being yelled at for bringing such a large bag with me. I had it searched through like I was a potential terrorist on three difference occasions. After I got on the ship, I had red in my eyes and told my family I'd see them in their rooms and went right to guest services. I was basically talked down like a child. I told them I realized security is not RC staff but they're the first experience of our trip and they clearly have no idea what they're doing and brought up why I have a huge bag on my shoulders. All i got were empty promises that the port authority would contact me with apologies which I never received. I'm usually not one that feels entitled to free stuff, but after all of that, I thought the LEAST they could have done was give us a free soda package, or a voucher for Johnny Rockets. SOMETHING to appease a customer being forcibly removed from his family and subsequently lost due to inept security. 2) There was black mold in our shower doors. 3) On Day 2, the entire rear third of the ship (where we had our cabin) smelled of sewage. From Deck 3 all the way to 13, raw poop. Even our cabin staff couldn't tolerate it. 4) On Day 5, we came into our main dining hall filled with thick smoke. It was clear there was a galley fire as dinner took almost 2 1/2 hours to serve when it should usually take one. Why they'd open it up to the point the smoke was causing people to have issues breathing was beyond me. 5) The overall food quality was horribly poor for a cruise ship. I would compare it to probably an Applebees at best in the main dining hall? One night,the only food options were basically three different types of sirloin steak preparations and spaghetti. They only served a chilled soup on one night and it's the first cruise I've been on where you had a deluxe menu where a filet mignon was an extra $20 per night. Even Carnival consistently served that as part of their main menu. On lobster night, most of them were so undercooked they were inedible. I dont like seafood but I could even tell. My entire family had to send them back. 6)Their sit down breakfast options were underwhelming. It was basically food you'd expect from a Denny's (2 eggs and 1 sausage) with a simple Eggs Benedict as the highest end option. That was it. Every other line had stuff like omelettes, fruity pancakes, etc. 7) They had a letter to santa feature at guest services where you could write a letter and it asked for your stateroom so they'd send a response. We never received one. Now for us? My daughter is 1. She doesn't know any better, but that could have made for some awkward moments for any family that had a kid that was ages 2-9. 8) I felt like I was flying on Spriit Airlines the entire trip. I know cruises are out to make money. I'm not dumb. All cruises kill you for the photos. But on Carnival, there themed burger area for Guy Fieri was included. On Royal? They had Johnny Rockets except it was about $15 per person if you wanted to eat there. I felt like all they were tryin to do was nickel and dime you. Room service cost money on Royal. All of their promenade shops beyond water and their crummy pizza joint cost money. The aformentioned main dining hall had add-on cost options etc. 9) The crowd control on this ship was beyond horrid. For example, my previous cruise was on the MS Noordam on Holland, built the same year as the Freedom but had a passenger capacity about 40% of Freedom. However the Noordam had at least 4 if not 6 more elevators. I shouldn't complain as I LOST weight on this cruise from it but I was relegated to carrying my daughter's stroller up the stairs most of the time or have to wait 15 minutes for an elevator that wasn't stuffed to the brim. Additionally, their Lido deck dining crowd control was a joke. Like most ships it has two identical lines. Yet unless it was dinner, they only opened up one side of it...for a ship of 3,600 passengers? It led to chaos every time you were up there. 10) Their activity coordinators were idiots. On sea days I love to be active in team sports. Helps burn off some of the food! So they have stuff like volleyball tournaments. Which is great until you realize they started one about 15 minutes early. Usually you do quick 15 point games and moveon. But this coordinator did a best of 3 set to 25 point match while you had another 20 people show up for it who were all on time. So instead of starting over, she made people bake for about 30 minutes and then made our 2nd group do a best of 3 followed by a final of best of 3 sets. She put it so far behind schedule that another activity person kicked us off because they had to start basketball. So we all invested about 90 minutes of our time and were forced to have our 3rd and final set decided by who scored 3 points first. We won but I felt bad for other people who showed up on time who were left with no team because they capped it at the first 12 who showed up after it started. 11) Their excursion descriptions are bold faced lies. We took a trolley tour for Curacao and it stated we'd get on a trolley off the ship and take a 90 minute tour of the city. Afterward you could either go shopping or the trolley would take you back to the ship. Sounds great considering my mother in law sprained her ankle while touring the San Juan fort before the cruise and had issues walking. 12) Here was the actual "tour". There was no trolley at the ship. We all had to cram ourselves into taxis who took us to a rickety trolley that was actually just a tractor dragging carts around. All we did was stop at some governors house to take selfies and a church where it was done just to have volunteers there begging for donations. But once we got done, they said we could stay in the town or pay our own way to take a taxi back to the ship. So my poor mother in law was left with walking back a mile or paying $20-$30 to take a taxi. Thanks guys. 13) Room service was a joke. It was bad enough you had to pay $7 for food now. They did have a very limited continental food menu. We used it 3 times on the 7 day cruise. The one time, the food never came. After waiting an hour we called and they had sent it to the wrong room. On the final time we used it, the entire order was wrong to the point they probably sent another one of our orders to the wrong room and we got someone elses instead. 14) They had no tact for their more artful music performers. I'm all for karaoke. In fact I love it. But it was very odd to see a pianist performing Chopin with a disco ball over his head and basically colorful strobe lights going off all around him. Same for their acoustic guitar. 15) We essentially were forced to hear a sob story that management likely forces their waiters to do. On the last day, our waiter had to plead for us to take a survey and that if we don't he may lose his job because the only way they're judged is by the email surveys. 16) You had no way to hear messages in your room or on the Verandah. You had to open your door to hear anything which isn't easy to do at all times when you're sitting on your deck and would never know, or have a sleeping child on you etc. etc. We had no way to hear activities and such. It also made the whole go to your lifeboat drill chaos. No one could hear orders. We had some staff person frantically banging on our door 15 minutes before the drill was supposed to start demanding we leave now. 17) Getting off the ship was a mess too. They never announced when your number was up, leading to mass confusion. Because we had early check out, we actually benefited from it. We were #9, but we saw higher numbers leaving and since there was no announcements, we got off the ship even though the marked time on our schedule had us not leaving for another 45 minutes. No staff person cared or even looked at our numbers. I can only imagine the chaos that was going to ensue for those leaving later. What I did perversely enjoy was security leaving again demanded we use the elevator with my daughter and my father in law, who's a pretty intimidating 6'5 physically barged his way through them holding the stroller. We were done. Overall, I don't blame the low level staff. They just follow orders and work their butts off. But the entire experience reeked of senior officers mailing it in and letting the ship experience suffer without a care in the world. We saw the captain chilling in his t-shirt and shorts on almost every port of call which is also something I've never seen before. From what I've been told with some staff I befriended on my first Holland cruise, most staff can only get off once every three or four ports. We did enjoy life OFF the ship but it was a shame that by the time we got back to San Juan we couldn't wait to go home. Read Less
10 Helpful Votes
Sail Date: October 2018
We chose this boat because it offered a great itinerary (not lots of sea days and the opportunity of exploring the southern Caribbean). We like Royal Caribbean options for young families (daycare is a life saver). Let me start by saying ... Read More
We chose this boat because it offered a great itinerary (not lots of sea days and the opportunity of exploring the southern Caribbean). We like Royal Caribbean options for young families (daycare is a life saver). Let me start by saying that we like to have a good time when we travel but we are definitely not on a cruise to rage all night. If you are looking to party all night this for sure is a LOUD PARTY boat! People were extremely loud at ALL times of day and night plus we had constant banging from people jumping on the room on top of us not letting my wife and young son sleep. People skip all lines, specially the buffet (it is like they never eat!). Don’t forget your prom dress as there will be major quinceañeras throughout the boat taking portraits at all time. Finally the boat could us a major face lift. Read Less
5 Helpful Votes
Sail Date: June 2018
I am going to keep this as short as possible and try to get my point across. We traveled from the 30th of June to July 7th on Freedom of the Seas. DO NOT STEP FOOT ON THIS SHIP IF YOU CARE AT ALL ABOUT THINGS BEING KEPT UP TO DATE. ... Read More
I am going to keep this as short as possible and try to get my point across. We traveled from the 30th of June to July 7th on Freedom of the Seas. DO NOT STEP FOOT ON THIS SHIP IF YOU CARE AT ALL ABOUT THINGS BEING KEPT UP TO DATE. This ship needs a major strip!!! I had a suite room 1650 and the cooler was broke, decor was the early 90’s springs busted in couch, we had ants. Only one set of plugs next to bed. Nothing to hook devices up near living room. Linens sheets,and mattress were horrible . Food in dining room is basically the same every night. Poor quality!! Breakfast was better if you don’t mind the Circus. The pool deck is crazy, nothing relaxing about the pool deck. The spa tries to sell their products over and over. The spa experience would be rated a 1 or possibly 2 out of 10. RC needs to invest more money here. The relaxation room as they call it is basically a room with windows to sit in a uncomfortable chair and be offered water out of a plastic container. While your waiting you will be hounded by the workers to buy their services or their products. The other bad thing they place the spa right up front so while you are on table you feel like you may be on Titanic . I had a suite and I never once felt like I had a suite. As far as our ports of call... I loved St. Kitts and Aruba. We tour the island in dune buggies in St. Kitts and had a day pass at the Ritz in Aruba. The water was beautiful in both areas. The Ritz.... omg!!! Perfect!! The shows were not great on ship. The food not great, the room and decor outdated!! The process to get on and off the ship horrible. I have been on one of the bigger newer ships of RC as well, it was better only to a point. I guess I am a travel snob because I am picky but I will say this. I could have stayed at a four seasons or Ritz for what we paid for this cruise. It would have also cost less for a spa treatment daily with food including meals. RC has got to step it up. They ask for so much money for so little in return. If you are someone that can find the 1000 buck deal for a week and don’t mind all the stuff mentioned above go for it. Read Less
4 Helpful Votes
Sail Date: June 2018
Staff and service was not pleasant. Felt like they did not want to be there. Locations of activities were constantly changed without notification. As a result, we missed activities. Food was mediocre and the cruise did not offer a variety ... Read More
Staff and service was not pleasant. Felt like they did not want to be there. Locations of activities were constantly changed without notification. As a result, we missed activities. Food was mediocre and the cruise did not offer a variety of dinner options. We had issues with our toilet plumbing did not work. Had to visit guest services for housekeeping issues and guest services was no friendly. Cruise Director was only at major events. You hardly saw him elsewhere. The entire cruise we felt like they tried to sell us on things. Such as the shops, drink package, Spa, and especially the specialty dining. We expected having cruises on RCI before that we would see more poolside activities. We saw only a few and the one the cancelled because the cruise director staff member didn’t speak English well and people couldn’t understand he was asking for Volunteers. Overall our theme was disappointed. I expected much more from RCI having cruised them before. Read Less
2 Helpful Votes
Sail Date: June 2018
We booked this cruise in March. In attendance were my parents, my husband and I, and our 10 and 12 y/o sons. (3 rooms) We love cruising because of its ability to cater to the different generations while keeping us together. We’ve ... Read More
We booked this cruise in March. In attendance were my parents, my husband and I, and our 10 and 12 y/o sons. (3 rooms) We love cruising because of its ability to cater to the different generations while keeping us together. We’ve previously traveled with Carnival & Norwegian. I didn’t think twice about booking this years cruise with Royal Caribbean, confident that all cruises were created equally - that is NOT the case! Everywhere I turned I was disappointed. An error in their dining system prevented us from eating dinner together the first night. (Luckily I had the confirmation emails printed) Hours of arguing with staff in training, later we were able to eat together as a family. (The Galilee staff was outstanding when we were finally assigned!) Our seapass/bagtags were printed with the wrong room number. (Which I was informed is a common glitch) The ‘bag collectors’ on the dock were also contractors not employees so I was acutely aware of the risk. We found our luggage in the hallway 6 doors down and brought it in. My parents didn’t get theirs until 10pm that night. The hallways were still full of bags the next morning. The bath towels were torn & tattered, Tissues weren’t provided in the room because of inferior plumbing aboard. It wasn’t uncommon to be greeted with the smell of a porter potty when you entered a public restroom. Day 2 we noticed water under the carpet outside of our sons bathroom. We mentioned it to the room attendant several times. By day 4 it smelled like rotten fish in their room. (I was stuck facilitating the repair- on my vacation!!) Royal Caribbean verse others: -pool towels aren’t switched out in your room. You must take them up to floor 11 to do that. (A chore on back to back port days) -water isn’t available when you board the ship after a hot day at port. The kids beverage package doesn’t cover water either and it is not available in your room, even for purchase. (Carnival, $ well spent) -You only get towel animals 3x the whole trip. My sons were sad that their diligence in keep their room clean didn’t warrant that treat. -The only night club, Sky bar was 18 & over which was uncomfortable in every sense. The music was customized to them, 90% Spanish which caused them to jump & yell in a circle on the dance floor. My husband & I connect dancing the night away and we didn’t get to do it once. -Limited Food locations & options. 5th floor pizza, wind jammer buffet or the formal dining room - that’s it! No yummy burgers steps from the pool, or tacos a stones throw away (Carnival) Norwegian’s food options would fill this entire page. I gained weight, not lost cruising with them. All in all I would say Royal Caribbean is Royally awful and Unrepairably broken. Their stoic staff of subordinates confirmed to me that the directive is from the top down. Undercover boss? Read Less
Sail Date: May 2018
Biggest complaint: Long lines and Royal Caribbean likes to Nickel and Dime you. You had to pay extra for everything. Disembark took a long time. The tag on one of our bags came off we could not find the bag and then the lines to leave ... Read More
Biggest complaint: Long lines and Royal Caribbean likes to Nickel and Dime you. You had to pay extra for everything. Disembark took a long time. The tag on one of our bags came off we could not find the bag and then the lines to leave where not origanzied at all. people on this ship where RUDE food was not that great. It was just OK. One possitive was Dinner staff was very good. The ports and shore excursions where good. We had a good time on Aruba and Curacao. We shopped on Curacao many fun things to do. We went snokeling on Aruba. The snokeling tour was great. They took you to see a ship wreck and then coral reef. After snokeling we ate lunch on the beach best meal of the week. Yes our best meal was on the excursion we had to pay extra. I would not go on this cruise again. Read Less
3 Helpful Votes
Sail Date: May 2018
We were treated like second class citizens, blatantly ignored multiple times at bars, questioned and brought into back of security for requesting a room change, among a laundry list of other things. We brought our own ice skates only for ... Read More
We were treated like second class citizens, blatantly ignored multiple times at bars, questioned and brought into back of security for requesting a room change, among a laundry list of other things. We brought our own ice skates only for ice skating sessions to be misprints on the Cruise Compass, and when we were told that we would be contacted for our private sessions, that never happened. When you save money for months and spend thousands on the trip, you expect it to be great. This is coming from a millennial, which you say you are trying to cater to. It was great, when i wasn't on the boat. There were staff that were great, usually the ones that didn't seem to have much, rather than their superiors and other higher-ups on board. Our state room attendant was amazing. I feel like royal Caribbean caters to rich people and is essentially classism run amok and it shows. Our new name for Royal Caribbean is racist Caribbean, and I am going to share that with everyone I know. This is my first cruise and I have never experienced such disappointment with a trip. Read Less
6 Helpful Votes
Sail Date: April 2018
We are Crown & Anchor members and love Royal Caribbean...however, our cruise on Freedom of the Seas was by far our worst cruise! If I was a first timer on Royal Caribbean and took this ship I would book another cruise line. Staff ... Read More
We are Crown & Anchor members and love Royal Caribbean...however, our cruise on Freedom of the Seas was by far our worst cruise! If I was a first timer on Royal Caribbean and took this ship I would book another cruise line. Staff was NOT friendly at all. Everyone seemed to be off their A game. Rooms were old and worn, chairs in the lounges needed to be replaced. In the kids pool area most of the water features NEVER worked. Seemed to be understaffed in all areas. Food, plates etc. scattered around the pool area and no one picking them up. No towels in our room for the last night. Sheets didn't fit the bed. Liquor bottle left in cabin from previous cruise...attendant didn't vacuum under the desk or he would have seen it...we left it there and waited to see if he would dispose of it...3 days later we took it to the front desk. Cruise Director was never around the ship. We had him on the Oasis and he was always around mingling with the crew. Not our typical experience. Now for the first time we are looking at another Cruise line. Read Less
Sail Date: April 2018
We won't be cruising with Royal Caribbean or Freedom of the Seas again. After 14 years of our family cruising, this cruise experience was so horrible that we are done. We had two rooms on the Freedom of the Seas leaving out of Fort ... Read More
We won't be cruising with Royal Caribbean or Freedom of the Seas again. After 14 years of our family cruising, this cruise experience was so horrible that we are done. We had two rooms on the Freedom of the Seas leaving out of Fort Lauderdale on April 14th. The only good news was that the embarkation process was quick and easy and the excursions were a blast. Some of the bad experiences (in no particular order): 1) Since my daughter and I both suffer from severe joint/bone pain, before leaving the FLL port, we requested a mattress topper from the room steward, but were told that Royal Caribbean International no longer supplies those since they had an outbreak of bed bugs. She offered no other options for us although later the customer rep emailed that they do indeed offer mattress toppers. 2) We booked a cupcake decorating class on the 2nd day at sea (we do this every cruise). Before the class started, our “instructor” picked up her frosting/decorating bag, licked the piping tip, sucked the frosting from the bag, laughed that she loved their frosting, and then she proceeded to demonstrate the piping tip application with that frosting bag on the cupcakes of the people sitting around her. That’s totally disgusting, unsanitary and against all food service rules. 3) Sabor overcharged us twice…This is one of our favorite onboard restaurants usually but this time the food was horrible, the service subpar (servers were angry and not attentive at all) and they charged us twice for one meal. The customer service desk personnel credited the first over-charge but a day later, I was charged another $80 which didn't make sense and wasn't refunded, although the customer service desk personnel said it would be. 4) The gift shop sales person told me to “shut up and just stop talking”. He was trying to talk to my (cute, young) daughter about the audits Royal Caribbean International is supposedly doing of employees and how this ship was an atmosphere of entitlement for certain crew members but he didn’t want to talk to/help me so when I asked a question, that was his response. I wasn’t interrupting him, waited until he finished his spiel to my daughter and I just needed a question answered but RUDE! 5) We ordered room service three separate times on three separate days that was never delivered. They called to confirm these orders but never brought the food. We were billed for all three orders, got 2 credited but the third non-delivered order was told that it was delivered. It wasn't. 6) The “Next Cruise” attendant told us not to bother booking our next vacation since it just wasn’t worth it. Early in the cruise, we went in to talk about our next vacation with the Next Cruise people. The person at that desk tells us that we shouldn’t bother booking another cruise because it’s just not worth it and we could book online whenever we wanted without their help. 7) Our room attendant locked me on our balcony. I hope it was by accident. Background: our balcony door latch was broken and the latch would often work its way loose and open without human interaction. (It was repaired by the very nice maintenance crew during our trip.) Our room attendant came in to clean, waved to me on the balcony, cleaned the room and locked the balcony door before leaving. The door came open after I wiggled it for a while but I was stuck on the balcony for about half an hour. 8) Four different Freedom of the Seas employees took the time to tell us how much the Freedom of the Seas management/atmosphere was affecting their enjoyment of their job. All four of them were leaving the ship as soon as their contracts permitted. Very very horrible for them and not really part of the vacation that RCI promotes. 9) My kids started cruising in their early teens and our favorite memories are of cruise directors who were always on the announcements, rallying the crowds, making the pool deck games fun and getting everyone involved. This cruise director wasn’t visible, did a poor job of announcing what was happening on deck and never did anything to ramp up energy. They also seldom played the onboard games/shows on the ship's tv, which usually prompts us to purchase the video.. 10) The adult basketball and volleyball tournaments didn’t happen because no one knew they were going on. Yes, they were in the cruise compass, it’s how my adult children knew the games were supposed to happen but the tournaments weren’t announced anywhere. Then, the RCI personnel courtside didn’t even pretend to watch the games or call fouls or even know the score when asked. She allowed kids to play in the adult competitions and/or on the other end of the court which made the entire thing not “adult” and frustrating. I understand that cruising has changed over the years and we are not complainers or entitled jerks. We know how small the rooms are so we pack lighter and keep our rooms picked up and clean. We don't make waves and refuse to bother service people who are just trying to do their best jobs. AND, I've never written a negative review before today. However, I put most of these experiences into my cruise review email, contacted the onboard customer care desk with the more egregious issues and emailed the Royal Caribbean Guest Experience Team about them all. I didn’t get any response from the cruise review people, the onboard customer care team apologized profusely and agreed that the experiences were horrible/shouldn't have happened and the Guest Experience rep response was: "After further review of your concerns, regrettably, we are unable to offer any service recovery. As alluded to in my previous response, had your concerns been reported directly to the Guest Relations Desk, it would have afforded our ship personnel to immediately resolve any concerns to your satisfaction." We did! They did not/couldn't resolve most of the concerns. But it's very apparent that customer care or customer satisfaction is definitely NOT a priority for RCI. We are very sad to leave Royal Caribbean since we've enjoyed so many years of cruising but with at least two rooms per cruise over 14 years, we have the right to expect more than what we experienced this year. As I stated in my email to the Guest Experience Management personnel, I wanted an acknowledgement that this wasn't typical or expected. I expected some sign of appreciation for our continued patronage or ANYTHING to show that they valued us as customers. The Royal Caribbean rep's response was "Sometimes, despite our best efforts and good intentions, things do not go the way we had hoped. We hope this will not deter you from sailing with us again as it would be our pleasure to welcome you and your family back again." Talking, (then and since), to new friends made onboard and visiting with the people in line around us while disembarking, many others had similar poor experiences on this cruise and won't be returning either (one of these couples had cruised the Freedom of the Seas over 20 times) despite many years of great cruise memories! BUT this isn’t meant to be a rant or even a complaint, just a warning of the complete lack of customer care that we experienced cruising Royal Caribbean's Freedom of the Seas. Read Less
Sail Date: April 2018
Itinerary was attractive, price was right, poor choice. Food very mediocre if even that. Shore excursion management terrible and ruined the cruise for us. 3 of 6 excursions bought never happened. Room service abysmal, never received 2 ... Read More
Itinerary was attractive, price was right, poor choice. Food very mediocre if even that. Shore excursion management terrible and ruined the cruise for us. 3 of 6 excursions bought never happened. Room service abysmal, never received 2 meals ordered, had to leave for shore excursions on empty stomachs Library pathetic, 90% empty shelves, most of limited books present were in non English. Game room with few games, parts missing. Decks of cards available for play less than 52. There were extra charges for so many things that other cruise lines supply gratis like lobster or better cuts of steak for dinner. Shopping limited, fewer stores available here then on most cruise ships. Carpeting in public areas stained in many places Many passengers were walking around drunk all day. Hard to ride the elevators without smelling liquor. Have been on a dozen cruises or more, this was the poorest of all. Read Less
1 Helpful Vote
Sail Date: April 2018
I was on royal Caribbean freedom of the seas. It’s like payin 3,000 for a boat ride. the food never changed. They nickeled and dimes you constantly. Only paid attention to you if you were in the casino spending money. They made it sound ... Read More
I was on royal Caribbean freedom of the seas. It’s like payin 3,000 for a boat ride. the food never changed. They nickeled and dimes you constantly. Only paid attention to you if you were in the casino spending money. They made it sound like they had good promotions like getting points as you gamble. But those points mean nothing. You must spend houndrwds of dollars to get enough points to hit the first reward and it’s just 100 off your next cruise. They constantly stopped games and entertainment to try and get you to buy more things. At bingo we played two games and it took an hour and half because they kept pausing it to sell you things. You couldn’t just enjoy the cruise. I also called the cruise planner from royal Caribbean and was gonna buy the drink package. She told me it would be cheaper on the ship so I waited. When I got on the ship it was a lot more. When I explained this to customer service they said I did call royal Caribbean and it wasn’t a third party so they don’t know why I was given the wrong info but it was to bad. When I told the staff I was unhappy they said I should lower my expectations of the royal Caribbean if you don’t expect anything you might have fun. I would suggest trying another cruise line Or expect the worse cruise so you might be able to enjoy a little of it. Read Less
3 Helpful Votes
Sail Date: March 2018
Food: bland, stale bread, frozen butter for stale rolls, no variation in menu. Windjammer is set up like a Black Friday sale gone wrong. Flow is bad, makes other travelers pushy and hostile. Pool: great if you like freezing cold water ... Read More
Food: bland, stale bread, frozen butter for stale rolls, no variation in menu. Windjammer is set up like a Black Friday sale gone wrong. Flow is bad, makes other travelers pushy and hostile. Pool: great if you like freezing cold water and want to stand by the pool since there are not enough chairs. Rooms: motel 6 is better. Mattress felt like as a quilt over a piece of plywood. AC did not work and they did not fix. Pillows awful, old musty smelling rooms. Hustle: beverages coffee and liquor all weak or watered down. Cruise is designed to make you pay more for what should be included. Beverage and ice cream machines don’t work. Not enough self serve machines on ship. Stairs: crew wipes down hand rails with water during high traffic times. Made several people lose balance on stairs. Fitness equipment old and not working properly . Most earbud jacks don’t work. Also no variety on TV, you have to pay for movies. Read Less
1 Helpful Vote
Sail Date: March 2018
We cruised as a family of 4 - 2 adults 2 kids (9 and 4). Embarkation was smooth and we were straight on with no waiting. We were given a letter noting that there was a chance of norovirus so to wash hands. Once on we went to the ... Read More
We cruised as a family of 4 - 2 adults 2 kids (9 and 4). Embarkation was smooth and we were straight on with no waiting. We were given a letter noting that there was a chance of norovirus so to wash hands. Once on we went to the windjammer buffet and then to the splash park. The first night was our 4 year old's birthday and we told our servers. They didn't do anything for her at dessert time. No cake, candles or song. We took her to the kids club and they told us they were very busy so we might not be able to get in at every chance. Arcade was free one hour before the kids club opened (only arcades without points). It was jam packed and so hot - AC did not seem to exist whenever we were there. The coke freestyle machines had a sign on them that they were out of Diet Coke (was about 3 days). They were constantly out of syrups so you couldn't get all the options. Anytime we tried to get a lounger on the pool deck we couldn't find one - even in the smoking area. Tons were empty but had towels on them. Trying to get a drink by the pool was impossible - the server going round with the daily special wouldn't get you something else if you wanted it. You had to go find a bar which wasn't near the pool area. Ice cream machine - one side was broken for several days and so the line was insane. The one time we tried to use it, we had no choice on what we wanted and it ran out as we were using it. Character breakfast - don't bother. 2 characters - Puss in Boots and Shrek. Shrek still does the same tired gangham style dance from 2014. Official photographer never showed and the wait staff were not friendly at all. They did not even play around with the alternative names for food. We had to line up to meet the characters - previously they came table to table. It really wasn't worth it and had no atmosphere. Bars - there aren't many and they were either packed with people trying to squeeze in for the quizzes or completely dead. Casino - very old and smokey - machines were broken, looked like nothing had been updated since she was launched. Points system didn't add any points for table play. Cabin - we had a balcony cabin. Bed was a foam rollout on top of the mattress and was uncomfortable. Curtain had a line of snot on it where someone had blown their nose. Curtains had holes. One drawer was completely broken. Bathroom had caulking missing and lots of chips and dings out of it. Dining room - food was good - but our servers kept forgetting entrees or starters. Dresscode was not enforced - you could wear what you wanted. It felt like no one cared about anything in the dining room. Breakfast was freezing cold and tasted terrible. Windjammer buffet - so difficult to find a table. It was good that drinks were brought to you. Flow of the restaurant is terrible with a big jam (maybe that's where the name comes from) at the back. One day they had suckling pig which was good. Character parade normally presented on last sea day was cancelled the night before. We asked at guest services and they had no idea why. Considering the Autism on the Seas group were onboard, and they advertise the parade - all 1500 kids onboard were very disappointed. Entertainment - the shows were very dated - both had the same songs from 2014 (NSync and Gwen Stefani). the awesome magic show is gone and there wasn't anything to fill that space. The ice show was good - as there wasn't anything else to do at night we watched it twice. Port and shore excursions - we booked the stingray sandbar but all stingray excursions were cancelled due to the high winds. We did a tour round the island by a local vendor for $20 and did the turtle sanctuary to hold a turtle. It was lots of fun and giving our drivers name meant we got in for $8 each. We also purchased the photos where they take them of you holding the turtles - we got all 5 pics for $20 on a memory card. Aquanauts - for the pirates parade they told us there were too many kids in the 3-5 range so we would have to come an accompany our daughter. We couldn't understand why they were attempting to take the kids out if they didn't have the staffing to do so safely. Disembarkation - announcement into the cabin at 6am looking for someone - no idea why they thought they would be in another cabin. We left the door hanger outside for breakfast the night before and it was still there in the morning. Tried to call for room service and the line was jammed. Ran up to eat at the restaurant and the line was across the bridge. Staff overall - there was no friendly faces or conversations. Our servers didn't attempt to get to know us, and we knew nothing of them. In bars, we had to get the attention of servers. In one bar I sat at the bar and another passenger sat. The server asked him if he was enjoying his cruise and he said "no". He was an avid RCCL cruiser and he had several of the same issues as we did. Guest services always had a huge line. I would not cruise this ship again - it was so tired and the staff did not seem happy to have you on there. The small things above made us feel like we weren't valued cruisers and that they obviously don't care about this ship. We contacted customer service after and they just said "we take customer comments into consideration" and that was it. I don't think I would cruise RCCL again after this experience. We have cruised over 15 times and this was the most disappointing. Read Less
1 Helpful Vote
Sail Date: February 2018
I've cruised with Royal Caribbean several other times but never on Freedom of the Seas. I DON'T recommend this particular ship because the crew and staff were not very friendly although on ALL the other cruises (6) I've done ... Read More
I've cruised with Royal Caribbean several other times but never on Freedom of the Seas. I DON'T recommend this particular ship because the crew and staff were not very friendly although on ALL the other cruises (6) I've done with Royal Caribbean I did not experience this. Just try another ship. The food was tasty for the most part, but the menu selections in the dining room did not vary much from evening to evening and was limited. The bread was quite stale in the dining room AND in the Windjammer Café. Not a very good experience this time around. Our Ports of Call were St. Kitts, St. Marteen, San Juan, Puerto Rico and Labadee, Haiti. We took a bus tour in St. Kitts that took us to a fort. I highly recommend this one. Took a tour of Old/New San Juan in Puerto Rico. Very interesting and enjoyable. I also highly recommend this tour. Read Less
3 Helpful Votes
Sail Date: February 2018
We were celebrating our 50th wedding anniversary and our granddaughter is giving us our first great grand one month before the daddy is deployed to Iraq for a year. We had a party of 11. RC has always been the line of choice for years and ... Read More
We were celebrating our 50th wedding anniversary and our granddaughter is giving us our first great grand one month before the daddy is deployed to Iraq for a year. We had a party of 11. RC has always been the line of choice for years and years. But all of a sudden they made a decision to make as much money as they can, as fast as possible and it felt like we were held hostage for an 8 day time share presentation. The main seating dinning food was slop. on the bottom of the menu they wanted to up sale you to purchase better food than what they were serving. I'm not a picky eater. But when i ordered sour cream for my baked potato and they served it from a gravy boat because i was so watered down they could pour it, i think pretty much gives you an idea of what was going on. The cherries jubilee was nothing more than some ice milk in a bowl of cherry juice with some pieces of cherry floating around. Oh yeah, i have a story about breakfast in the dining room one morning but i need to unpack and don't have time. It was ridiculous. The putt putt course was a joke. The climbing wall was too hot to touch. The Broadway show was the best i have ever scene. On previous cruises they had bands playing caribbean music with room to dance. Not this time. Mostly the thing that was the worst was how the crew would not even smile , let alone try to help you out with anything. And the customer service counter had exactly the same attitude. One last thing. No clocks in the room Read Less
Sail Date: December 2017
Many people the week before our cruise got sick and obviously, they did not clean the ship because much more got sick on our boat. Not only was everyone getting sick the service after they figured out you were sick was completely horrible. ... Read More
Many people the week before our cruise got sick and obviously, they did not clean the ship because much more got sick on our boat. Not only was everyone getting sick the service after they figured out you were sick was completely horrible. They acted like everyone else on the ship mattered more and my family was a disease that had to be forced to stay in our room and miss excursions that we already paid for. While we were quarantined in our room they explained we would get free room service and movies. On our final bill, they took off the movies but not the room service so that was over $100 in the food we expected to be free. Also, I believe wifi should be free for individuals stuck in their room but we bought it for 3 days because there was literally nothing else to do. Worst cruise I have ever been on. Do not recommend. Read Less
1 Helpful Vote
Sail Date: November 2017
I like Royal Caribbean as a cruise line and was not disappointed. We had a nice balcony room at a great price. The staff and service was enthusiastic, committed to our enjoyment and did an outstanding job. This cruising date over ... Read More
I like Royal Caribbean as a cruise line and was not disappointed. We had a nice balcony room at a great price. The staff and service was enthusiastic, committed to our enjoyment and did an outstanding job. This cruising date over Thanksgiving had a larger number of families than on other cruise dates. Families with younger children would be a great fit for this travel time. I was traveling with a college-aged son and this trip was less applicable to our travel combination. The food was very good, we did not eat at the specialty restaurants. Many of the food selections were carbohydrates and there were fewer protein items in the anytime dining area that I would have liked. Overall the dining experience was good. The excursions were very well organized and very enjoyable. We did stingray sandbar, one of the ruins and the underwater cave. All were very enjoyable. Read Less
2 Helpful Votes
Sail Date: September 2017
I'm not intrested in excursions at all. I wanna have fun and be amused onboard, but I didn't. Must of the activities in the Cruise compass ended up in som sort of selling. Tragic. Ok, the ship is big, but have to be ... Read More
I'm not intrested in excursions at all. I wanna have fun and be amused onboard, but I didn't. Must of the activities in the Cruise compass ended up in som sort of selling. Tragic. Ok, the ship is big, but have to be updated. The cabins seems too be furnished in the late 80's. The bathroom felt like a plastic box. It's not very easy too take you from point A til B, up there, down there, walk there and so etc. If it's hard for you with stairs you never reach some areas. Maindining in Leonardos sometimes, but we prefered to eat in Windjammer - breakfast lunch and dinner. Almost chaos all the time, but we always got a place to sit on the barstols. The shows in the Arcadia theatre was very good. Happily surprised. The activities around the poolside was boring. Have never seen people be so exited over a keyring. The room attendent was a good liar. Said he ain't got no salary from RC so we should tip him more. Will never go again. Read Less
20 Helpful Votes
Sail Date: August 2017
I chose this cruise because I was treating my twin grandchildren to a holiday as I do every summer. Below is a brief account and not every niggle of our experience: Mattresses worn out so foam toppers put on which were dirty and two were ... Read More
I chose this cruise because I was treating my twin grandchildren to a holiday as I do every summer. Below is a brief account and not every niggle of our experience: Mattresses worn out so foam toppers put on which were dirty and two were torn.Bed linen torn and frayed. Staines on the carpet.. Food in main restaurant not up to standard, very small choice unless you chose from the menu that supplements applied to. Plates and food barely warm. Very slow service, 20 minutes before given water, one occasion 45 minutes before we were served our starters. No dress code! on both Formal nights a man near us came in in shorts, vest and a baseball cap every night and no one said a word. On the first formal night only 3 men wore Tuxes on the 2nd formal may be 20. The dinning room was only ever about a third full so they spread people out to make it look busy, Our party of 3 had a table for 6, many couples had tables for 6 or 8. Does not create the right atmosphere. Most food overcooked, bland and only just warm. The Windjammer Cafe is extremely busy, the food is mediocre again bland and only just warm. Fried eggs are nearly all broken, overcooked and slopped into a small bowl and placed under heat lamps. They do not look very appetising. Knives and forks are wrapped in serviettes but beware to check to see if they are clean before you use them to eat with. On several occasions I had forks with dried food stuck between the prongs. Sauce bottles are disgusting with caked on sauce around the tops. We only went to the theatre once and walked out half way through as the gymnast wasn't my cup of tea. Volume of music and films around the pool area is far to loud, I was lucky as I wear hearing aids and could switch them off but even then it was painful to sit there at times. Public toilets left a lot to be desired, not many about, small ie two/three stalls caused people to travel from one toilet to another to try to avoid waiting in a line in a cramped area. Bar service usually very good, bar staff remember you on second visit. All ports of call were interesting but the ships excursions were over priced and could be bettered using cruising excursions.com or other local suppliers. Don't be put off by the threat that if you don't use our excursions and your late back we'll leave you behind. All local suppliers I've ever used give you a written guarantee to get you back on time. I booked a Flowrider lesson for both my grandchildren from their website precruise planner. It stated that only 4 people would be in each lesson and when I emailed to check how long each lesson would last they said it was 1 hour long. Sounds good 15 minutes per person. Don't believe it, when we turned up their were 8 people in each lesson so the kids only got about 6 minutes each on the machine as only one person plus the trainer is allowed at a time and at £50 plus for each lesson that is day light robbery and false advertising. My grandchildren enjoyed the days in the hot tubs, golf etc but both said it wasn't the best cruise they have been on, and they did not enjoy the food and usually resorted to choosing chicken strips and chips off the kids menu. I will not be recommending this line to any of my friends or family and would encourage them to look else where when selecting a cruise line. As you guessed I most certainly will not be booking with them again! Read Less
16 Helpful Votes
Sail Date: July 2017
We booked this cruise because we were travelling with a group of 10 ages 5-75. The ship is old and tired. The cabins look like they are from the 70's with the bathrooms being in terrible shape. The cabins and hallways smell awful ... Read More
We booked this cruise because we were travelling with a group of 10 ages 5-75. The ship is old and tired. The cabins look like they are from the 70's with the bathrooms being in terrible shape. The cabins and hallways smell awful like urine. My bed pillows had to be exchanged for new ones because of the awful smell to them ( I thought it was my husbands stinky feet at first). I found a peanut by my bed a few days into the trip even though I had not been eating peanuts! The balcony was gross and could use a good scrubbing. The cabins are tiny and cramped for 2 adults. Every night I felt itchy and found bites while in bed ( my husband did not). Staff on the ship are very friendly and accommodating. The food is awful in the main dining room and only minimally better in the specialty restaurants for which you pay extra. The elevators which do not all operate at the same time are slow and crowded. The main promenade on level 5 is ok....a few food shops and lots of junk stores. The captain makes too many announcements with some as early as 7am and late as 11:30pm! The one tour we booked through the ship was terrible and we were left feeling like we didn't really get to see Marseille. Tours were way overpriced too. Better to book a private tour on your own. The best part was getting off the ship each day and I couldn't wait for the cruise to be over so I could shower and feel clean again. Read Less
5 Helpful Votes
Sail Date: July 2017
We chose this cruise based on past experience of cruising on several Royal Caribbean ships, but have been severely disappointed this time around and will never book with them again. We found so many aspects of this ship and cruise to be a ... Read More
We chose this cruise based on past experience of cruising on several Royal Caribbean ships, but have been severely disappointed this time around and will never book with them again. We found so many aspects of this ship and cruise to be a huge disappointment that there is too much to list here. If anyone is new to cruising and they therefore have nothing to compare it against, then that might account for some of the good reviews of this ship on here, but I would find it very difficult to believe that anyone who had cruised with them before would find the quality of the facilities, food and service to be comparable. We feel we have wasted our money and could have got a far better experience on almost any other ship - based on our experience of other cruise lines. The ship is tired, in desperate need of refurbishment, the soft furnishings including carpets are faded and tatty, the towels are worn thin to rags with torn edges. No more complimentary toiletries, just the cheapest, watery shower slop in the oldest, decrepid dispensers, rusty mirrors, warm fridge in the cabin, no more bathrobes, cheap thin pillows. There seem to be far less staff, most could barely raise a smile, few could give eye contact, several were downright rude, they all seemed seriously demoralised - I dread to think what it's like behind the scenes for them as we all agreed that we didn't meet a single member of staff that seemed happy. The quality of the food was REALLY poor, equivalent to a very poor high-street chain restaurant. Food in all areas was served cold, dried up, rock hard and tasteless. We paid extra on 4 nights to dine in the 'Speciality Restaurants' and felt ripped off as the food quality and standard was actually worse than the main dining room. To make matters worse there was nothing 'special' about being in those areas - poor, cheap furnishings, noisy, crowded, poor lighting, inattentive and disinterested service from waiters who clearly couldn't care less. There were far less places where food was served - NO food on any of the open decks, such as the pool areas, a choice of only muffins, cupcakes, rock-hard pizza slices or sandwiches in the whole of the promenade area, the Windjammer was hell to tackle - dirty carpets, uncleared dirty tables and chairs, limited range of food - the same food repeated station after station - hardly any vegetarian options - on two days apart from salad, the only hot (well rather luke-warm) non-meat/fish options were pasta with cheap watery tomato sauce, French fries and poorly cooked courgettes. They were constantly trying to extract more money out of passengers, at every twist and turn. The room service menu had no prices on, it was always previously included in your cruise price, however they are now charging $7.95 for 'delivery' and when 2 members of our family ordered a plate of fries and a bottle of water each, they were charged $42! I queried this at Guest Relations but told abruptly that nothing is free of charge and they were charged for the food and drink. I took a photo of the menu to prove it has NO prices on it or any notice about being charged but I was rudely dismissed - even the fact that we had paid hugely for the premium drinks package - we still were charged a fortune for bottles of water. We couldn't even keep the water cool in the room as the fridges were all WARM! The so-called 'entertainment' is just awful. I know that can't just be our opinion because a few years ago the theatre would be packed out with people standing at the back to watch the shows - on this cruise there was only about 25% occupancy in the theatre, which speaks volumes! The main pool area is awful, not very attractive, full of shouting kids and very loud music, lethal wet floors, sunbeds so crammed together that they are butted up together and you cannot actually get on them unless you climb up from the bottom, there is room to pull them apart to even get a 4" gap to access them from the side. Several sunbeds had bird poo on them that had clearly been there for some time. The adults-only pool area was so tightly packed with sunbeds that you could hardly reach them and when you did, you were lying like sardines touching the people on either side. There was no-where to stand a drink because the sunbeds were so tightly packed you couldn't see the ground let alone find a space to stand a drink. Whilst we would always return pool towels as a matter of routine, we were amazed that they had the audacity to charge $25 per towel to your onboard account if you didn't return a towel to the 'towel station' - I mean seriously!! People cannot exactly steal them as they're on a ship in the middle of the sea with no-where to take them, so towels won't 'go missing', they are charging their guests a $25 fine for not returning them to the towel station when a member of staff could easily go round with the wheeled laundry cart and collect them at the end of the day. We saw and heard people panicking about their towels - so worried about being charged $25 per towel! I could go on but it won't make our experience any better. I did read some reviews on here after we had booked and before we sailed that spoke about the significant drop in standards, the cost cutting, the reduction in staff, the poor attitudes of many staff, the removal of facilities and amenities, but I had already booked at that point and, having had several previous cruises with Royal Caribbean, thought that maybe those people just didn't like cruising, but they were totally telling the truth unfortunately. Make your own mind up of course, but it's just a shame that the cost is so high, if it wasn't you wouldn't mind so much, but for our next holiday together as an extended family, we will be booking a 5 star luxe hotel as we could have got pure luxury for (literally) half the cost of this disastrous cruise. Read Less
10 Helpful Votes
Sail Date: June 2017
This was our third cruise with Royal Caribbean, been on voyager and adventure so we thought we would go for the next one up which what a mistake that was. At first we were so excited on first viewing of the ship we had our 4 year old with ... Read More
This was our third cruise with Royal Caribbean, been on voyager and adventure so we thought we would go for the next one up which what a mistake that was. At first we were so excited on first viewing of the ship we had our 4 year old with us and she was amazed at its size but it wasn't long till it went down hill. By the time got to the boat due to problem with the baggage we had to wait in a long que, when it was our turn in line it was clear the port staff didn't have a clue. It took such a long time to check in and when we did get moving the girl came running after us due to and issue which turned out to be she had mixed up all guests the party and checked us in using all the wrong payment details and had to start again. We finally got to the ship after battling the sales team port side trying to sign you up for all sorts of stuff, which turned out to be the main theme while onboard. The crew are very sales driven not what you really want, pestered to spend money at ever turn. There was a distinct feeling on board that the crew couldn't really be bothered with the exception of a few the stateroom attendant in particular. They seamed to be doing a lot of maintenance during the trip the smell of solvents at the putting was so over powering I didn't want my little girl up there. We had a run in with crew member over one of the plastic cups you get with a drinks package, the guy in question had a go at my wife when she asked for one, the way he spoke to her was awful making her feel like she was stealing one of his cups not what you would expect after paying for 3 ultimate drinks packages and one soda package at a cost of over £1000 and guest services telling us just to go to any bar and get one, also when we tried to get our onboard pictures that were taken during the trip there was an issue with that too and a very helpful member of the photography staff was helping with which was fine until another staff member had to jump in, he wouldn't listen to us telling him his colleague was dealing with it and kept telling us we didn't have picture to look at so to get out and not hold up the line, I had to just walk away and not say something I would regret. I brought this up with the guest services and was met with just another shrug of the shoulders. The dinning in the main dinning room seemed to be the same menu every time we went. We went to the windjammer for most meals during the day which was always packed trying to get a seat some days was very difficult. We only ended up going on one excursion, Monaco and Monte Carlo. We were advised onboard to take it due to it being in the afternoon and a short trip of four hours as we had a small child. It turned out to be a whistle stop tour and very difficult with a small child. The next tour we wanted to go on was Rome but were advised by staff that due to it being all saints day everything would be closed and very busy. We gave up with the tours after that. The shows on board we felt were very good my little girl loved them and the dream works characters she enjoyed too. Bar service was good at night but non existent during the day as all the bars were closed and if you didn't take a shore excursion you had to go to the pool so there was lots of nice bars to look at but not get a drink from. All in all the small issues we had soon became a major source of frustration and put a major dampener on what was our anniversary trip. You spend the money to go on a cruise for it to be hassle free. The staff on the other cruises were so different everyone of them went out there way to make you feel special but not on this boat, most found it difficult just to be civil and when it comes down to it the crew play a major part while on a cruise. We even thought maybe it was just us until we spoke to other guests who felt the same as we did and after a discussion on the experience we had we will never sail with Royal Caribbean again. Read Less
15 Helpful Votes
Sail Date: June 2017
My overall experience of Freedom of the Seas was very poor. The food in particular was horrific. Everything is about the up sell. You bought a package but here is a better one........ I felt I was on time share holiday. I was told I ... Read More
My overall experience of Freedom of the Seas was very poor. The food in particular was horrific. Everything is about the up sell. You bought a package but here is a better one........ I felt I was on time share holiday. I was told I didn't book the right spa treatments for my skin. It was desperately disappointing. It was very much geared towards Americans. The food was odd. There was plenty of it but nothing tasty. The scrambled eggs you could bounce of the wall. The plastic plates and glasses were not to my taste. I explained this to the catering director who I spoke to before we left. Our transfers from the Barcelona port never showed, despite being booked by RC for an hour before we were due to disembark. We spent almost 2 hours in 28°. The Mexican was the best restaurant onboard. Our waiter Loyall in the main restaurant was great. The sommelier tried to convince me that white wine was in fact Chianti. Read Less
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

Find a Freedom of the Seas Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise