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Sail Date: August 2014
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments ... Read More
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments we felt there was quite a good mix The ship was very very clean the staff in all areas were amazingly polit although they always seemed to be working very hard . Our cabin steward Angelo was so happy polit and a pleasure to talk to ,. The food on board was endless and delicious I would highly recommend the indian curries in the Belvoirdor restaurant. The only negative was East the food was not very nice at all the lobster we had was like rubber which is a shame as we had had Marco's lobster and it was amazing The waitress was dare I say over attentive in the end we hid our bottle of water as she would not stop filling up our glass same with the wine . This restaurant was the only real disappointment as we had paid extra £80 for four and did not feel we got our money's worth. The entertainment was very good the only poor band was the sunshine band should have been called the cloudy band so miserable and no interaction with the audience they looked bored. We will be looking to go on this ship again we had a great time. Would recommend you book your own excursions as they are very exspensive through the ship . We did the train and bike for less than half the price of the excursion we booked when we got to port . Read Less
Sail Date: January 2013
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted ... Read More
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted the sea not to have got worse and those who thought otherwise, must have been crazy. I do think as others have said that P&O are losing sight of the people that keep them in business ie The Passengers!! they should have had time to at least put another Port of call on the Itinerary when Acapulco was withdrawn, as they new well before departure about the trouble. Adonia never went into Argentina either in 2012 and the trouble between UK and Argentina has escalated since, so there was no chance we were going there, so this was purely a Marketing ploy, as clearly many people would have cancelled. The other point the maintenance on the ship, although I know is an ongoing necessity, this time it was like living in a steel works, with constant chipping away at the metal work ( that was very annoying) especially on the promenade deck. The nasty stuff done with, we thought the rest was brilliant Food Entertainment especially the staff were great. I think people expect 5 star but only want to pay 4 star prices, perhaps they should sail with another cruise line, instead of making satisfied customers miserable, with their constant moaning. Neil Oliver Cruise Director who only joined in Sydney was amazing and so much energy, he made the sailaways really special and unmissable. The people on our table were so lovely, as we opted to have a singles table, we weren't sure what to expect. On the whole everyone was extremely pleasant, except for the few. This is the 3rd World cruise I have done with P&O and yes I would do another Read Less
3 Helpful Votes
Sail Date: December 2018
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in ... Read More
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in Zebrugge next morning due to the weather and were heading back out to sea. All day the wind howled, for 12 hours the boat rocked and rolled, went round and round in circles and we were unable to leave the cabin or the toilet due to sea sickness. Missed out on all the meals as so unwell. There followed another awful night sailing back to Southampton in gale force winds. I have never felt so sea sick in my life. This was my first cruise which I was so looking forward to, but NEVER again ! Total waste of money and no compensation for not berthing at destination. So please think before you go. On the plus side Embarkation and Disembarkation was quick and efficient. Cabin was clean, warm and comfortable. Ship was in good condition. Can't comment on entertainment and activities as was unable to do anything. Can't comment on dining experience. Service from staff was good Can't comment on shore excursions as ship didn't berth in destination. Did not travel with children Read Less
7 Helpful Votes
Sail Date: December 2017
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at ... Read More
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at Christmas and thought it'd be a nice idea. It left on the 16th December and returned on 9th January 2018. What a huge mistake we made! From the start it went down hill when we arrived at the port. Only two porters taking luggage and both tied up unloading a coach. By the time we received help we were cold and already fed up. Check in was it's usual chaos, took about an hour and a half. Next the cabin, what a let down. Supposedly a disabled cabin but not enough room to swing a cat. If you had anything bigger than a narrow wheelchair it wouldn't fit. Travellers beware! The food in the main dining venues was boring and somewhat lacking in taste and most of the service staff throughout the ship were either lapse or stressed. Sat for over 2 hours at the Neptune bar and not one waiter approached, we had to hunt for one when in need of a drink. Christmas cheer was not forthcoming and the decorations mediocre. Casino short on croupiers, New Year's Eve, a black tie event and nobody to open the Roulette tables. The whole trip was one big opportunity for P&O to fleece the passengers of as much money as possible. Getting off didn't go much better, again no porters. We'd booked a wheelchair taxi and the driver was parked at the very end of the bay and asked could she get a little closer. The reply came in the form of 'well they've managed for three weeks on board ship...' How's that just to round off the whole sorry saga? Have now cancelled the further two cruises we have for this year and won't use P&O again. Standards have plummeted since our original cruises in 2007. Surely we can't be the only one's who've had a bad experience on this cruise. According to P&O they only received good comments, we very much doubt that. Read Less
38 Helpful Votes
Sail Date: June 2017
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen ... Read More
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen changed once a week and tablecloths only changed when soiled. In the buffet, no attempt was made to clean the tables between guests; that is unacceptable in a ship where many guests seemed not to observe the most basic hygiene. Next, the food. It was sparse in the main restaurant, good in the pay restaurant, and truly poor (if plentiful, obviously, as people control what volumes of food they take) in the buffet. The quality was disgusting---all the fruit was tinned, as were the tomatoes at breakfast. Taste buds did not have to do much, as nothing tasted of anything. The soups were thin and anodyne, the salad dressings seemed to consist of coloured water, and what fresh salad was served was sparse and poor quality. Desserts were equally without flavour. Was anything good? The scenery in the fjords was spectacular (provided by Nature, not P&O). The embarkation and (blessed) disembarkation were excellent. Some of the entertainment was good, much average. The bars did not serve any crisps or nuts with drinks but they were available from the packet at cost. Some staff, especially in the pay restaurant and the bars were good. The Freedom Dining was shambolic, as if a table for two was gold dust---up to 45 minutes wait. Guests using open seating do not wanted to be coerced into sitting at tables for eight where guests arrive and eat at varying times. The purser's desk did agree with these comments, and admitted that some passengers paid full price for their cabins, but the rest were sold at great reductions to fill the ship, and the food budget and style was obviously beamed at the large numbers of subsidised guests, This was a 3* experience at far from 3* prices. I advise anybody to avoid P and O if they have any standards. I shall never use them again. Once was twice too many! Read Less
35 Helpful Votes
Sail Date: April 2017
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I ... Read More
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I can only agree the ship is littered with stained upholstery and carpets and a smell of sewage is present most of the time, when the public toilets were working (mostly not) they overflowed sinks were blocked etc they blame people putting foreign objects down them but that can't be a problem perpetually as comments here prove, we had dripping ceilings with buckets etc. Jacuzzis were always roped off and just everything looked tired including the staff who looked thoroughly demoralised in the Meridian buffet they were surly and unsmiling, did not give way to passengers expecting them to move out of the way,tables weren't always wiped after cleaning and the cold meats buffet resembled a jumble sale, and the buffet menu was uninspiring, although outside around the pool there were better options. In the main dining room the staff were exceptional although overstretched they couldn't do enough for us and the menu was good and we would recommend this venu for breakfast also as it saves the problem of searching for tables etc upstairs and the food for breakfast here and in the buffet was good Read Less
6 Helpful Votes
Sail Date: December 2016
Ship (Arcadia) was reportedly all good prior to booking our cruise, Unfortunately once on board we noticed this terrible smell on prom deck which seemed to go throughout the ship. Buckets catching leaks from what could have been waste ... Read More
Ship (Arcadia) was reportedly all good prior to booking our cruise, Unfortunately once on board we noticed this terrible smell on prom deck which seemed to go throughout the ship. Buckets catching leaks from what could have been waste pipes on nearly every floor level all through the cruise. The cabin was kept very clean by our steward at all times. Dinning was varied in the main dinning room (Meridian) where you would get great service on some tables, but then other tables would be waiting for ages to get plates in front of you. The Canteen or (Belvedere) as it was called seemed to have more empty spaces on the hot plate rather than food containers with very little choice of hot food on offer (Salad was always available with a good choice of meats and fish, not always looking very appetizing mind). The entertainment was a little lack lustre apart from the very last night when there was a very good effort put in by the entertainment team in the Rising Sun pub on board, the booked acts that we had seen varied from talks to comedians (comedian was pasted his sell by date please note) the last night on board seemed to have had the best all round entertainment with booked acts (shame it wasn't every night). Activities on deck suffered due to the weather and time of year I think (Hurricane Barbara paid us a visit too). We missed a planned port of call due to Barbara (Amsterdam) to which we was looking forward to greatly. The general opinion on board whilst speaking to other cruisers was that they were all generally very disappointed with one thing or another about the ship, cruise, service on board..................would we go on this ship again? NO! Read Less
15 Helpful Votes
Sail Date: November 2016
First impressions. I thought I had walked onto a Brittany Ferries boat to Santander - with better cabins. All the atmosphere of Stamford Bridge after Chelsea have been beaten at home. Average age of the passengers to the Caribbean was ... Read More
First impressions. I thought I had walked onto a Brittany Ferries boat to Santander - with better cabins. All the atmosphere of Stamford Bridge after Chelsea have been beaten at home. Average age of the passengers to the Caribbean was apparently 69 (clearly they must have included the young dancers to get the average that low). More zimmers and mobility scooters concentrated in one place than I could ever imagine, making it slightly dangerous at times. Looking for a wall plug in the cabin revealed all kinds of nasties, including somebody's socks and underpants - and a pair of glasses. The room boy is apparently expected to clean 20 rooms a day - twice. Food was substandard - but beautifully served. Service overall was excellent. Leaking water all over the place and an awful smell of waste in the main shopping areas. A tired ship in dire need of some serious work. Would I use P & O again? Not a chance in this life. Good points? 3 weeks of warm weather and we met some nice people - plus the occasional complete dipstick (but that's life). Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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