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Sail Date: August 2014
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments ... Read More
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments we felt there was quite a good mix The ship was very very clean the staff in all areas were amazingly polit although they always seemed to be working very hard . Our cabin steward Angelo was so happy polit and a pleasure to talk to ,. The food on board was endless and delicious I would highly recommend the indian curries in the Belvoirdor restaurant. The only negative was East the food was not very nice at all the lobster we had was like rubber which is a shame as we had had Marco's lobster and it was amazing The waitress was dare I say over attentive in the end we hid our bottle of water as she would not stop filling up our glass same with the wine . This restaurant was the only real disappointment as we had paid extra £80 for four and did not feel we got our money's worth. The entertainment was very good the only poor band was the sunshine band should have been called the cloudy band so miserable and no interaction with the audience they looked bored. We will be looking to go on this ship again we had a great time. Would recommend you book your own excursions as they are very exspensive through the ship . We did the train and bike for less than half the price of the excursion we booked when we got to port . Read Less
Sail Date: January 2013
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted ... Read More
We've just returned from a really wonderful cruise on Arcadia. Yes it was very disappointing that we could not Tender off the Falklands, but the sea was far to rough to attempt a safe transfer and I for one woudn't have trusted the sea not to have got worse and those who thought otherwise, must have been crazy. I do think as others have said that P&O are losing sight of the people that keep them in business ie The Passengers!! they should have had time to at least put another Port of call on the Itinerary when Acapulco was withdrawn, as they new well before departure about the trouble. Adonia never went into Argentina either in 2012 and the trouble between UK and Argentina has escalated since, so there was no chance we were going there, so this was purely a Marketing ploy, as clearly many people would have cancelled. The other point the maintenance on the ship, although I know is an ongoing necessity, this time it was like living in a steel works, with constant chipping away at the metal work ( that was very annoying) especially on the promenade deck. The nasty stuff done with, we thought the rest was brilliant Food Entertainment especially the staff were great. I think people expect 5 star but only want to pay 4 star prices, perhaps they should sail with another cruise line, instead of making satisfied customers miserable, with their constant moaning. Neil Oliver Cruise Director who only joined in Sydney was amazing and so much energy, he made the sailaways really special and unmissable. The people on our table were so lovely, as we opted to have a singles table, we weren't sure what to expect. On the whole everyone was extremely pleasant, except for the few. This is the 3rd World cruise I have done with P&O and yes I would do another Read Less
7 Helpful Votes
Sail Date: April 2019
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the ... Read More
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 + Read Less
4 Helpful Votes
Sail Date: December 2018
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in ... Read More
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in Zebrugge next morning due to the weather and were heading back out to sea. All day the wind howled, for 12 hours the boat rocked and rolled, went round and round in circles and we were unable to leave the cabin or the toilet due to sea sickness. Missed out on all the meals as so unwell. There followed another awful night sailing back to Southampton in gale force winds. I have never felt so sea sick in my life. This was my first cruise which I was so looking forward to, but NEVER again ! Total waste of money and no compensation for not berthing at destination. So please think before you go. On the plus side Embarkation and Disembarkation was quick and efficient. Cabin was clean, warm and comfortable. Ship was in good condition. Can't comment on entertainment and activities as was unable to do anything. Can't comment on dining experience. Service from staff was good Can't comment on shore excursions as ship didn't berth in destination. Did not travel with children Read Less
8 Helpful Votes
Sail Date: December 2017
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at ... Read More
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at Christmas and thought it'd be a nice idea. It left on the 16th December and returned on 9th January 2018. What a huge mistake we made! From the start it went down hill when we arrived at the port. Only two porters taking luggage and both tied up unloading a coach. By the time we received help we were cold and already fed up. Check in was it's usual chaos, took about an hour and a half. Next the cabin, what a let down. Supposedly a disabled cabin but not enough room to swing a cat. If you had anything bigger than a narrow wheelchair it wouldn't fit. Travellers beware! The food in the main dining venues was boring and somewhat lacking in taste and most of the service staff throughout the ship were either lapse or stressed. Sat for over 2 hours at the Neptune bar and not one waiter approached, we had to hunt for one when in need of a drink. Christmas cheer was not forthcoming and the decorations mediocre. Casino short on croupiers, New Year's Eve, a black tie event and nobody to open the Roulette tables. The whole trip was one big opportunity for P&O to fleece the passengers of as much money as possible. Getting off didn't go much better, again no porters. We'd booked a wheelchair taxi and the driver was parked at the very end of the bay and asked could she get a little closer. The reply came in the form of 'well they've managed for three weeks on board ship...' How's that just to round off the whole sorry saga? Have now cancelled the further two cruises we have for this year and won't use P&O again. Standards have plummeted since our original cruises in 2007. Surely we can't be the only one's who've had a bad experience on this cruise. According to P&O they only received good comments, we very much doubt that. Read Less
39 Helpful Votes
Sail Date: June 2017
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen ... Read More
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen changed once a week and tablecloths only changed when soiled. In the buffet, no attempt was made to clean the tables between guests; that is unacceptable in a ship where many guests seemed not to observe the most basic hygiene. Next, the food. It was sparse in the main restaurant, good in the pay restaurant, and truly poor (if plentiful, obviously, as people control what volumes of food they take) in the buffet. The quality was disgusting---all the fruit was tinned, as were the tomatoes at breakfast. Taste buds did not have to do much, as nothing tasted of anything. The soups were thin and anodyne, the salad dressings seemed to consist of coloured water, and what fresh salad was served was sparse and poor quality. Desserts were equally without flavour. Was anything good? The scenery in the fjords was spectacular (provided by Nature, not P&O). The embarkation and (blessed) disembarkation were excellent. Some of the entertainment was good, much average. The bars did not serve any crisps or nuts with drinks but they were available from the packet at cost. Some staff, especially in the pay restaurant and the bars were good. The Freedom Dining was shambolic, as if a table for two was gold dust---up to 45 minutes wait. Guests using open seating do not wanted to be coerced into sitting at tables for eight where guests arrive and eat at varying times. The purser's desk did agree with these comments, and admitted that some passengers paid full price for their cabins, but the rest were sold at great reductions to fill the ship, and the food budget and style was obviously beamed at the large numbers of subsidised guests, This was a 3* experience at far from 3* prices. I advise anybody to avoid P and O if they have any standards. I shall never use them again. Once was twice too many! Read Less
36 Helpful Votes
Sail Date: April 2017
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I ... Read More
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I can only agree the ship is littered with stained upholstery and carpets and a smell of sewage is present most of the time, when the public toilets were working (mostly not) they overflowed sinks were blocked etc they blame people putting foreign objects down them but that can't be a problem perpetually as comments here prove, we had dripping ceilings with buckets etc. Jacuzzis were always roped off and just everything looked tired including the staff who looked thoroughly demoralised in the Meridian buffet they were surly and unsmiling, did not give way to passengers expecting them to move out of the way,tables weren't always wiped after cleaning and the cold meats buffet resembled a jumble sale, and the buffet menu was uninspiring, although outside around the pool there were better options. In the main dining room the staff were exceptional although overstretched they couldn't do enough for us and the menu was good and we would recommend this venu for breakfast also as it saves the problem of searching for tables etc upstairs and the food for breakfast here and in the buffet was good Read Less
6 Helpful Votes
Sail Date: December 2016
Ship (Arcadia) was reportedly all good prior to booking our cruise, Unfortunately once on board we noticed this terrible smell on prom deck which seemed to go throughout the ship. Buckets catching leaks from what could have been waste ... Read More
Ship (Arcadia) was reportedly all good prior to booking our cruise, Unfortunately once on board we noticed this terrible smell on prom deck which seemed to go throughout the ship. Buckets catching leaks from what could have been waste pipes on nearly every floor level all through the cruise. The cabin was kept very clean by our steward at all times. Dinning was varied in the main dinning room (Meridian) where you would get great service on some tables, but then other tables would be waiting for ages to get plates in front of you. The Canteen or (Belvedere) as it was called seemed to have more empty spaces on the hot plate rather than food containers with very little choice of hot food on offer (Salad was always available with a good choice of meats and fish, not always looking very appetizing mind). The entertainment was a little lack lustre apart from the very last night when there was a very good effort put in by the entertainment team in the Rising Sun pub on board, the booked acts that we had seen varied from talks to comedians (comedian was pasted his sell by date please note) the last night on board seemed to have had the best all round entertainment with booked acts (shame it wasn't every night). Activities on deck suffered due to the weather and time of year I think (Hurricane Barbara paid us a visit too). We missed a planned port of call due to Barbara (Amsterdam) to which we was looking forward to greatly. The general opinion on board whilst speaking to other cruisers was that they were all generally very disappointed with one thing or another about the ship, cruise, service on board..................would we go on this ship again? NO! Read Less
15 Helpful Votes
Sail Date: November 2016
First impressions. I thought I had walked onto a Brittany Ferries boat to Santander - with better cabins. All the atmosphere of Stamford Bridge after Chelsea have been beaten at home. Average age of the passengers to the Caribbean was ... Read More
First impressions. I thought I had walked onto a Brittany Ferries boat to Santander - with better cabins. All the atmosphere of Stamford Bridge after Chelsea have been beaten at home. Average age of the passengers to the Caribbean was apparently 69 (clearly they must have included the young dancers to get the average that low). More zimmers and mobility scooters concentrated in one place than I could ever imagine, making it slightly dangerous at times. Looking for a wall plug in the cabin revealed all kinds of nasties, including somebody's socks and underpants - and a pair of glasses. The room boy is apparently expected to clean 20 rooms a day - twice. Food was substandard - but beautifully served. Service overall was excellent. Leaking water all over the place and an awful smell of waste in the main shopping areas. A tired ship in dire need of some serious work. Would I use P & O again? Not a chance in this life. Good points? 3 weeks of warm weather and we met some nice people - plus the occasional complete dipstick (but that's life). Read Less
20 Helpful Votes
Sail Date: September 2016
Food and service was the poorest I have ever encountered in over 3 decades of cruising. Arcadia are obviously putting cost first and trying to attract a new breed of cruiser who are not that particular. The food in the MDR was more like ... Read More
Food and service was the poorest I have ever encountered in over 3 decades of cruising. Arcadia are obviously putting cost first and trying to attract a new breed of cruiser who are not that particular. The food in the MDR was more like you could expect in a budget holiday camp, I actually LOST weight on the cruise, The food in the self service was even worse. Our cabin was totally inadequate for a disabled cabin, the wall at the bottom of the bed had been badly damaged by previous occupants as there war insufficient room to get a wheelchair through,, not that it mattered as the bed was at a 45degree angle to the dressing table meaning my wife couldn't use it. The carpet was full of stains and the cabin was dirty. On arrival there was a vase with a single flower in it which died, we decided to see if the cabin boy would throw it away or replace it... I threw it away at the end of the cruise 24 days later. Entertainment was poor to say the least, the cheapest berths in ports were obviously taken up... all in all a poor cruise. Sorry P&O you have lost a customer Read Less
41 Helpful Votes
Sail Date: July 2016
The worst 17 nights on board I can recall. P & O have lost the plot. They are only concerned about getting people on board, not about how they look after them. It may be a few years since we travelled with them and I know that ... Read More
The worst 17 nights on board I can recall. P & O have lost the plot. They are only concerned about getting people on board, not about how they look after them. It may be a few years since we travelled with them and I know that things can change but the only changes we noticed were negative. Toilets not flushing and emptying their contents onto the bathroom floor, stained towels and sheets, no pool towels, waiting for cutlery in buffet, whirlpools and lifts out of order for duration, cold food served, grubby bath and basin, soiled carpets in public areas, Cut back on costs with more sea days than normal and early departures, on board staff were unhelpful and almost rude in some cases, a few were however excellent, as they all used to be. Dining was OK in the Meridian despite dropping silver service, the Ocean grill and Sindu were good. Belverdere buffet was poor, not much selection and repetetive, cold and kept waiting for clean cutlery. Entertainment was acceptable although not as good as previously. No, I'm not just having a moan, generally it was awful. Really awful. #This is the life, pay for 5 star and get 2 star service. Thanks P&O, you ruined my 30th wedding anniversary, and I paid good money for the privelege. Read Less
24 Helpful Votes
Sail Date: May 2016
Always wanted to do a cruise never again, though we have been told we was very very unlucky, it was like an old peoples home age range between 75-100 no I'm not kidding, I like old people but wouldn't choose to be surrounded by ... Read More
Always wanted to do a cruise never again, though we have been told we was very very unlucky, it was like an old peoples home age range between 75-100 no I'm not kidding, I like old people but wouldn't choose to be surrounded by 1000s on holiday, even the old people complained it was like a depressing old people home. The entertainment was poor cheap, and once again for the elderly, no wifi unless you wanted to pay £85 for 2 weeks, the pools are very small also I was looking forward to being on deck listening to the sea and reading a book, but oh no loud music all day once again for the elderly, we was on A deck and woken some morning at 6am with noise from the deck above while it was being cleaned. Food was good, and service excellent also cabin maid excellent. It's worth trying the independent restaurants for an extra £15 per person very good value. Read Less
9 Helpful Votes
Sail Date: December 2015
This cruise was horrendous and will be our last cruise wth P&O. Our main gripe was the food. Apart from the restaurants where there was a supplement of £15 or so the food was inedible. Food on the buffet, Belvadere was always cold or ... Read More
This cruise was horrendous and will be our last cruise wth P&O. Our main gripe was the food. Apart from the restaurants where there was a supplement of £15 or so the food was inedible. Food on the buffet, Belvadere was always cold or lukewarm even the soup. It all looked unappetising unless you are a rabbit as the salad and cold meats looked fine. The Meridien restaurant served food which was either cold or the meat was so tough you couldn't cut it with a knife. I found it embarrassing to ask the waiter to take my plate away so we stopped going there. One evening we waited 45 minutes after we had ordered tomato soup. The cabin was quite noisy when the wind blew and it creeked quite a lot in the night. Our cabin steward was a saint ( Lloyd) and I wish him well on his future cruises. There was a strong smell of sewerage on quite a number of decks near the lifts and when suffering with motion sickness this did not bode well. Each evening we went to the Paladium theatre to watch the shows. Some were good mainly the acts which had been brought in. We found the dancing fairly repetitive. This was not our first cruise and does not come anywhere near Cunard, so much needs to be done to bring it back to the standard which previous travellers who had been loyal to P&O claimed it had been but we're now terribly disappointed. We met so many lovely couples and singles that it stopped us leaving the cruise midway Read Less
6 Helpful Votes
Sail Date: May 2015
We have cruised many times in the past, we tend to pick cruises by intenery rather than company, so we have been on many diffrent ships from high end to budget. So I will do good and bad points of this cruise. Good Points; Good ... Read More
We have cruised many times in the past, we tend to pick cruises by intenery rather than company, so we have been on many diffrent ships from high end to budget. So I will do good and bad points of this cruise. Good Points; Good embarkation and disembarkation, well organised and very quick, the shows we saw from the Headliners group were enjoyable, tea and coffee makers in the cabins, the bath in the cabin, our cabin steward, the trips we did in St Petersburgh, many of the other stops we made. Bad point: The ship, when we arrived on the ship we noticed buckets in various places to catch leaks! the cabin had had 2 pictures on the wall which had been replaced by a tv, but the outline of the pictures were still there (a simple lick of paint would solve this), the decor was very dated and needed a revamp, the atrium was only 2 floors near the back of the ship, this made the ship seem a bit souless, and also meant the Captains welcome party was held in the indoor swimming pool area, wearing evening wear felt uncomfortable as it was very hot, in saying that the rest of the ship was really cold, and as some-one who feels the heat even I had to wear extra cloths. Activities, or lack of I should say, we have never been bored on a cruise before, but this was the case on this cruise, there was 1 speaker for a 2 week cruise, the activities were mainly unhosted! the advice talks (skincare, haircare, posture ect) were all about hard sell, and the hard sell was very expensive items, the cinema showed a couple of good films, but mostly very depressing films. the gym shut at 8pm....why! the library locked the books away atfer 8pm..(not sure where they thought the passangers would take them), the in cabin entertainment was terrible, for 2 weeks the same 5 films played on a loop, there was a news channel, and of course football! Also a ships tour was advetised, when I enquired about it I was told it was £75 per person...again why? Dinning, the word freedom implied you could dine as and when you wanted, this was true, but once you were seated the chances of being served for a while were pretty slim(we waited 20 mins of a couple of occasions for the menue), the waiters were working hard but the recent staff movement (to Brittania) left them trying to do to much. the food was nice but choice was quite limited, the buffett was also nice, but again quite limited for a buffett, and curry seemed to be on the menue a lot. Half the buffett was 'resevered' each evening for the officers..... In summery, having cruised with Princess which is owned by the same company, we did expect certain standards, The officers on this ship have forgotten we are the fare paying passengers, and not the great unwashed to be avoided. We will not sail with P&O in the future and I think they may find many other passangers will feel the same, now I know some people love this ship and will not agree with this review, but this is how we found this cruise to be, Read Less
2 Helpful Votes
Sail Date: May 2015
First cruise with P&O (have cruised with other companies) and will never even consider another cruise with them. Good points; Very good well organised embarkation and disembarkation, good excursions in St Petersburgh, good itenery, ... Read More
First cruise with P&O (have cruised with other companies) and will never even consider another cruise with them. Good points; Very good well organised embarkation and disembarkation, good excursions in St Petersburgh, good itenery, cabin steward was great and some staff very friendly the dance troupe were good and put on some good shows. So on to the bad points; The ship is in poor condition, in our cabin 2 pictures had been replaced with a tv and you could still see the outline of them, a lick of paint would have covered this, nealy everthing about the ship is beige, the food in the main dinning room was nice but limited, the food in the buffet was also very limited and curry seemed to be the main meal a lot of the time, half the buffet was 'reserved; for officers each day, the ship has no central atrium which is the heart of most ships, the Captains welcome party was held in the very hot indoor swimming pool area, wearing evening wear did not feel comfortable in the heat, in saying that the rest of the ship was so cold, as a person who feels the heat even I felt the need for extra cloths. The daytime activities were non-existent, and only one speaker for a two week cruise, the tv was a complete waste of time and repeated the same 5 films for 2 weeks. The gym closed at 8pm.....why. The library locked the books up if no staff were in attendance! Any activity that was on (foot print analysis) was doing the hard sell each time, (£120 for arch supports). The tour of the ship (which we have never paid for on any other ship) was £75 per person. One of the comedians was telling jokes about celebreties from the past that only if you were in your 80's you would understand. In summary, We feel P&O have lost the way, to be bored on a cruise is unheard of, and many other people felt the same way, the 'Officers' seemed to have forgotton that we are the fare paying passanger, and therefore a bit of interaction would not go amiss, this is not a low budget cruise but feels like one. Read Less
3 Helpful Votes
Sail Date: February 2015
My wife and I have cruised 24 times in the last 16 Years, but this was not a good experience. After 7 Days on board I picked up the 'Arcadia Cough' which lasted for 5 weeks, I have never ever had such a bad chest and cough, ... Read More
My wife and I have cruised 24 times in the last 16 Years, but this was not a good experience. After 7 Days on board I picked up the 'Arcadia Cough' which lasted for 5 weeks, I have never ever had such a bad chest and cough, the only other cough I had was on Arcadia 2 Years ago never had another until boarding this ship again. My wife also had the cough and also had conjunctivitis which she has never had in her life before. The Air conditioning was never stable ie hot the cold also smells were also coming thro ie burning etc and other odours . Food on Board was not good my wife could count on one hand the meals that were ok ? . I have never sent so may meals back as being not edible . Food was luke warm , plates were cold also never had a steak that was cooked correctly or edible. Also had a upset stomach for a least 5 weeks now ok that I am at home with food cooked properly. Hot Plates in the Buffet were covered in cling film all over and dishes placed on top hence food not at the correct temp alas never saw any one checking the food temp with probes to ensure temp was ok to eat. Seems that the main chiefs were on Britannia to create a good impression we must have had the left overs. Staff however were very good and did the best they could. Would not book in advance another cruise with P & O again, only deals that are very cheap last minute that all that P & O are worth now I am sorry to say . I would never have thought that standards could ever get this low. Read Less
6 Helpful Votes
Sail Date: January 2015
My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she ... Read More
My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she docked from the xmas cruise,our cabin had dust and fluff on the top of the wardrobe doors,my mums cabin had numerous ships crossword papers stuffed in the top of the dividing wall of the bathroom,our balconys were spotted with old paint drops , the glass, and floor needed a good scrub with a brush. The two swimming pools were emptied simutanously, because they had painted them with the wrong paint ,and passengers were getting paint on them,one sauna was out of action,the whrirlpools didn't work,the one on the aft deck was leaking and some of the floor was all spongy to walk on.Some of the waiters could not totally understand your order and I saw one waiter hiding near the funnels grill,out of the way from passengers ,looking at least three times at his watch,he stood there about 10 mins,another waiter was in a dream and didn't even know where to take the dirty trays, while another waiter served my meal by crossing over me,and on the wrong side.It was eveident there was new and totally inexperienced waiters being trained along side the experienced. Within a few days passengers began to have a barking cough,which rampaged the ship,we all caught it and felt so ill we stayed in our cabins , our appetite went and the warmer we got the worse it got.Our aircon didn't work properly on A deck,it was so hot up there compared to one deck down,we had the smell of food constantly wafting around our corridor. All these things were brought to the attention of the staff, excuses and untruths were relayed to us. The day before cabo san lucas ,my mother was taken to the medical centre,carged over £2000,for oxygen and anibiotics.and removed from the ship the next day,taken to a private hospital,and told by the ship we would have someone to take care of us,well, that's another story,after much stress and trauma of being in a first time port ,and lots of money we got back to the ship in san Francisco,but had no hotel or flights ,because the ship had cancelled them and offered no help to reinstate,saying they were to busy getting new passengers on.Had to pay for hotel stay,and own flights home,my mother suddenly died in that hotel room,that night.With no help from the ship,P&O, or the port agent, the stress and worry caused by the lack of care was responsible for this. Did you Know there is no regulation body to oversee,the cruise ship industry,they are charging what they they can getaway with and doing what exactly what they want to do ,knowing they can, with no questions asked, or authoritive bodies to answer too. Never will I sail with them again and will be cancelling next years cruise also,in fact I thing the cruise industry has got so big, and interested only in taking as much money of you as they can,i doubt wether we will cruise ever again,having had first hand experience when things go wrong,and don't expect your insurance company to be there either,they go through a system of paper work and anylisis to see if they are liable ,before you get any help,which is time ,emails to the uk doctor,time differences to take into account,etc,and on it goes. Arcadia,was the worst ship I have sailed in,and if you are sensitive to sea movement, she is not the ship for you,as she rolls from side to side,at the onset of swell. Old people beware,they wont look after you,you will need a lot of money to pay out first before you get any back off the insurance,even if you do,and you will find you could be in a strange place should you take ill and off load you in a port.Which seems to be the priority of the medical centre,could not get rid of my mother,and another passenger at the same time,fast enough. Fifty years my parents had cruised ,back to the days of Canberra,and this is how it ended. Read Less
1 Helpful Vote
Sail Date: November 2014
Having returned from our 12 day cruise aboard Arcadia, we wish to express our great disappointment. As this was our first cruise the ship was not as we'd expected, having read information of the (refit carried out in 2013!).. If ... Read More
Having returned from our 12 day cruise aboard Arcadia, we wish to express our great disappointment. As this was our first cruise the ship was not as we'd expected, having read information of the (refit carried out in 2013!).. If we'd given our cabin, & corridors a star rating it would have been 2! As the carpets, walls in corridors were badly stained! Our cabin was very depressing, extremely creased net curtain, pillows had a stale smell, & I had to clean hairs out of bathroom cabinet, before I could put my toiletries in!.. On boarding the ship, we went for a look around, until our cabin was ready, we liked the look of the hydro pool, and heated beds, so payed £200 to use for the 12 days, & oh how pleased we did, as once we set sail for the 3 day trip to Madeira, we realised just how little there was to do on board..... One of the main reasons we choose this cruise, was not having to do long flights. The down side of this is it appeals to a lot older age group, and the amount of wheel chairs, mobility scooters on board, it felt more like a floating old peoples home, and not the luxury cruise we'd been looking forward to... We found all staff very friendly, even given the long hours they were expected to work, nothing was to much trouble. Evening entertainment in the theatre was very good. The food in meridian restaurant was also very good. Read Less
2 Helpful Votes
Sail Date: November 2014
Myself and my disabled wife paid £3000 for a twelve night trip aboard Arcadia sailing from Southampton back to Southampton returning on the 9th December 2014. From the outside Arcadia looked great and we were very excited when waiting to ... Read More
Myself and my disabled wife paid £3000 for a twelve night trip aboard Arcadia sailing from Southampton back to Southampton returning on the 9th December 2014. From the outside Arcadia looked great and we were very excited when waiting to board her, our excitement disappeared when we entered our mini suite number Delta 001, it was very tired and dated and there was mildew on the bathroom tiles in the shower. The shower door was very loose which we reported to reception. We unpacked and ventured out to explore the ship and have lunch, we found most of the staff rude surly and unhelpful when you asked for anything and they looked very board. We had our life boat muster drill in the Palladium Theatre on deck three, this was our first view of the theatre and was very impressed by it and looking forward to the shows there. On the first night we were introduced to the entertainment team led by Cruise Director.  The Headliners singing and dance group were fantastic and very hard working. The dinning room staff were most of the time very surly bordering on rude and we found the menus boring. The best place to eat was East but this cost you £15 per head to eat there. We had a coffee maker in our suite and when we ran out of coffee sacks had a very hard job to get them replaced by the butler service department. Room service was beyond belief, you ordered what you wanted but what you received nearly always was not what you had ordered it was our daily amusement seeing what was delivered to our suite by the staff. The shops on board are very expensive the staff very rude and pushy when dealing with you. What they sell can be bought cheaper on shore and that is what we did most of the time. Other than the head Liners the only act we liked was the comedian his to shows was great the other acts was good on their first show but their second show was not so good and let them down. Most of the time the swimming pools were closed due to the weather conditions in the area that we were in. We do not think that the way Arcadia rolled that the Captain ever deployed the ships stabilizers was this to save fuel for the company we wonder? We have sailed with P&O on a number of times and this was our worst ever cruise with them and the condition of the ship and the attitude of most of the crew spoilt a rather expensive holiday for us. some of the ports we visited the gangways were way beyond the safety levels of decent laid down for disabled people it took four crew members to get my wife and her wheel chair down the gradient of the gang way safely. We were also disappointed with the television on board you could not track your on board account or order room service yet these were brand new televisions fitted whilst she was docked at Southampton but did not work to their capabilities. The two best ships that P&O have Ventura and Azure are based abroad so if you wish to cruise on them you have to fly out to join them what a shame for us passengers who cannot fly but love these two ships. Our advice to you if you are thinking of going on a cruise on the Arcadia is don't she needs a complete refit or sold on she is to old and dated.     Read Less
1 Helpful Vote
Sail Date: July 2014
we were on this ship last year and had a good time all round, food, staff, entertainment etc.  we could not be leave we were on the same ship this time.  Dreadful place to arrive in, like a shed.  No signs leading you to your ship. One ... Read More
we were on this ship last year and had a good time all round, food, staff, entertainment etc.  we could not be leave we were on the same ship this time.  Dreadful place to arrive in, like a shed.  No signs leading you to your ship. One lane only to the shed where you parked, disabled people really struggling, have never in 20 years of cruising with PO seen any thing like it . Cabin clean and very friendly cabin girl. Toilet problems every day all along our part of the deck, cabin toilet overflowed all over bathroom floor, no one came to clean the floor, even after it was reported. Food was cold, overcooked or undercooked, and rushed to a point of rudeness in the main restaurant, hardly any choices, drab and tasteless, so we went to restaurant on top of ship, in only to get some vegetable's, again it was not good, but far better then main restaurant. The entertainment worst we have ever known, Headliners are always so good, complete disappointment, 2 of the male singers could not sing a note, and the whole 18 days became very boring, we always looked forward to a show etc at night, never had so many early nights in my life. Cabin entertainment was also very bad. People were coughing all over the ship, which was very worrying, I have now found out this is very common on this ship, and known for the Arcadia cabin cough, (charming) 2 days after we returned from the cruise mu husband wad dreadfully ill, and became critical, emergency doctors, and ambulance. He had Legionaries decease and pneumonia, lost a stone and 6lbs in 10 days. We have written to PO twice to inform them what has happened, in the hope that if there was some thing wrong in our cabin they could check it out, so no body else got it. We have received no phone calls from them, no letters, and no response at all. We have cruised with them for over 20 years, and can not be leave there lack of response to this very serious matter. Shame on you PO, and you should look at the dreadful reports you are getting on this ship, I wish we had read them before we booked. Can not tell you how unhappy and extremely disappointed we are.   Read Less
3 Helpful Votes
Sail Date: June 2014
To temper what I am about to write, I will start by saying I never write reviews as I am aware that peoples' opinions are varied and what may be excellent to some is terrible to another. I also don't like the idea of complaining ... Read More
To temper what I am about to write, I will start by saying I never write reviews as I am aware that peoples' opinions are varied and what may be excellent to some is terrible to another. I also don't like the idea of complaining for the sake of making a fuss - however our experience on Arcadia visiting the Norwegian fjords was without doubt the worst holiday we have ever had. What I comment upon will undoubtedly cause controversy and probably offence, but I intend this as an accurate reflection of what our experience actually was. In defence of P&O, their formula works for them and they didn't actually do anything wrong; some of the issues with our holiday were actually outwith their control so it is not actually the abysmal time we had which I object to, more the feeling of being misled by what we would receive, this being our first ever cruise. Firstly, it seems to have been a mistake opting for an adults only cruise. The lack of children was substituted for a population whose average age was easily in excess of 70 and consequently ALL "entertainment" was aimed at this age group. There was absolutely nothing to do unless you wanted to watch variations on the Royal Variety Performance or play bingo. Trying to negotiate the ship, or worse still disembark at ports, was a nightmare due to the sheer volume of wheelchairs, walking frames and groups of people congregating about lifts and gangplanks. There were at least 20 people onboard with highly complex developmental problems in motorised carriages and although I don't begrudge any of these people enjoying their holidays having to watch people being spoon fed or worse, fed through tubes, at dining tables in the restaurant of an evening was not how I envisaged our cruise from the promotional material received. In many respects we felt like we were trapped on a floating nursing home. Worse than this however was the issue of the majority of other passengers (which is why I feel a bit bad that P&O are receiving poor feedback). The average weight of most of the passengers was about 25 stones and some of these peoples' manners and behaviour could have made primates blush. One evening we visited the Crow's Nest bar to be sat at a table next to five women in their 60s having a belching competition. On the rare occasion we went to the buffet Belvedere cafeteria we were astounded by the pushing and shouting and sheer volume of food consumed by people as well as the swearing and general unpleasantness of our fellow passengers. Between my partner and I we came to "fondly" refer to the Belvedere as "stuff 'til you chuck"! As far as I could ascertain, the ship was merely a cheap catering joint to uncouth, drunken, beer swilling, obese people entirely from the North of England who would consume vast quantities of fried food all day. Watching people drinking pints of lager at breakfast was not pleasant, and neither was it uncommon. Walking the decks was marred by a perm-fog of cigarette smoke. Evenings set out as blacktie were seemingly ignored by some to no response and although if people want to wear alternative attire that should be no problem but allowing people in shorts, vests and flip-flops into cocktail bars ruins the ambience somewhat. In order to escape some of the hoards we often went to the East and Ocean Grill restaurants which had a premium of £40 per night added as well as our wine bill which made the whole experience quite costly for an all-inclusive cruise. If you wanted to use the steam room or jacuzzi there was an additional charge of £100 per person for 7 days which we thought was extortionate until cabin fever set in about day 4 and we capitulated only to be told we couldn't use these facilities unless we purchased them at the start of the cruise. I also feel the choice of ports of call could have been better selected - we spent two days of 10 hours each at Andlesnes and Olden which although undeniably beautiful were lacking in amenities. Indeed in Olden, the only thing to do was to visit the Briksdal glacier. This was 15km away from the port and could only be visited via a P&O arranged excursion at a cost of £120. It seems that unless paying an exorbitant price to P&O to bus you about with people it was obvious we had nothing in common with we were pretty much captive on the ship. On the one day we visited Bergen, European city of culture in 2008 we were only granted 5 hours shore leave, and even then had to wait to disembark while the legions of wheelchairs were taken down the gangplank. How it is possible to visit an entire city in fewer than 5 hours I am not certain - I would have greatly liked to attend a concert at the Grieghallen but sadly this was not to be. In room entertainment was terrible, there were essentially no TV or film choices at all in the cabins and what was minimally provided did not seem to work most of the time. However, this was not too much of a problem since the TV resolution was so poor actually making sense of the image was impossible. The cabin was clean and tidy and linen was replaced daily. I have absolutely no complaints about the cabin staff, nor any of the staff in general actually who were mainly courteous and efficient in trying circumstances. Indeed I witnessed one of the other passengers shout and swear in a waiter's face when he reminded him to use the alcohol hand gel prior to entering the restaurant. I cannot praise the staff highly enough. The general decor in the communal areas was reasonable but in the cabins was very tired and in need of replacing. It resembles 1990s Laura Ashley currently which is unusual since it was initially decorated in 2004. Ultimately, we were expecting to travel to Norway in style with likeminded, childless, professional people who were cultured and interesting and to be able to soak up the life of northern Europe and the rugged beauty of the fjords and all promotional literature from P&O continued to perpetuate this misapprehension. Basically we got a floating budget holiday resort reminiscent of Pontins. It was like an 18-30s holiday for the working class middle aged and elderly, although worse since 18-30s holidays expect a certain level of customer care. By the end of the week we felt like we had been in prison and couldn't wait to disembark at Southampton. If you want sophistication and culture I would advise avoiding this at all costs. If you don't care where you go, what you do and are only interesting in getting drunk and eating as much cheap, processed food as you can before you vomit and wallowing in Butlins style camaraderie then go for it! (Incidentally, my partner and I are both 32)   Read Less
3 Helpful Votes
Sail Date: January 2013
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first ... Read More
Assuredly a very damning summary - but we disembarked from Arcadia on the completion of this voyage very disappointed at what we had endured for so long. We are not new to cruising, nor are we new to Grand Voyages - but this was our first experience of Arcadia and of P&O -and it will certainly be our last. Anyone who has booked, or is contemplating booking a 'Grand Voyage' cruise on P&O's Arcadia should very seriously think again. The Cruise : The first half of the cruise from Southampton to Sydney was a nightmare - by the time the ship reached Sydney the morale of the passengers was such that as well as the 600 plus Australian passengers who were desperately glad to be disembarking, the vast majority of those remaining on board would have joined them if they possibly could. Particular details of all that went wrong can be gleaned from the vast number of adverse reviews and comments already on the Internet relating to how passengers on the Arcadia were treated on this voyage. In short, no-one likes feeling that they have been duped, cheated, short changed, commercially exploited and are being treated with dismissive contempt. Moreover, the dismissive contempt continued once back on dry land. Communications with P&O regarding their gross negligence in NOT complying with their own 'Booking Conditions' were replied to 'cut and paste' responses consisting of sequences of platitudes and gibberish totally unrelated to the issues raised IF P&O had fulfilled its contractual obligations and the ship's management had treated passengers as if they were on a Cruise Liner rather than as interlopers on a Cargo Vessel - would we have enjoyed the cruise ? - Definitely not - and here are some of the reasons why : The 'Grand Voyage' : The Arcadia carries well over 2000 passengers - and at any one time 75-80% are on board for only one or occasionally two sectors of the 'Grand Voyage' Arcadia is one of the newer breed of 'Vegas' resort ships designed to provide the mass market with relatively short 'fun' cruises with lots of alcohol,gambling, mindless loud music and very dim lighting in all public areas from 1800hrs onwards, holiday camp/end of pier quality entertainment and singalongs coupled with the provision to gorge for 24hrs a day on mass produced,low quality meals typical of a works canteen or supermarket cafeteria. The so called 'Grand Voyage' was nothing more than four such 'fun' cruises (sectors) strung together. When the first sector was complete everything (menus, entertainment, lecture topics, films etc - even the errors and mis-spellings in the daily entertainment guide were for the most part repeated on each following sector. The 'Ship' ; Consistent with the 'resort ship' model large areas of Arcadia are devoted to revenue generating activities in contrast to the minimal space afforded to non-revenue services addressing the interests and comfort of passengers. eg: the small library with cramped seating for 10, the 30 seat 'cinema' and the ridiculous laundries are 'not fit for purpose'. In contrast the casino,totally unoccupied for most of the day has an enormous floor area housing four card tables, two roulette tables and 65 slot machines and boasts a seating capacity for 112 passengers. Public toilets are small in both space and number, are often 'out of order' and very basically equipped. The buffet restaurant has the ambiance of a motorway cafe with formica topped tables,unset for breakfast and lunch - pick up a tray,plate and cutlery, join the long queue to choose your food and then search for a seat !! Again consistent with the 'resort ship' model all vestiges of past elegance and refinement associated with cruising - particularly on Cunard - and to a lesser extent on P&O - have disappeared from Arcadia and been replaced with pretentious nonsense which fools but few. The most glaring examples relate to evening dining in the main restaurant: To gain access one must adhere to the ship's 'dress codes' - Problems occur when the dress code is 'Smart' - interpreted by P&O as meaning 'gentlemen must wear a jacket' - Hence, males wandering around the decks in trainers, baggy trousers and T-shirts can grab a jacket and gain access unchallenged whilst gentlemen elegantly dressed for dinner in tailored trousers,smart shirt and tie are refused entry! Upon gaining entry you will be presented with a menu adorned with dishes described in mouth-watering language with lots of 'juz' and 'drizzles' which bear little relation to what eventually appears from the kitchen. Set plates are augmented by 'silver service' - consisting of never more than potatoes cooked in a different style from those already on the set plate plus one other,usually overcooked and tepid vegetable. On the topic of food, apart from the general low quality of what is provided in the 'set menu' restaurant, prospective passengers should be aware that many items- particularly fruit, salads and cold meats and seafood - displayed in the 'buffet restaurant' are often well past their 'sell by' date - photographs of heaps of sweating, rotten bananas, pears etc are available on request. Also on view in the buffet from 3.00am onward would be tray after tray of pre-cooked fried eggs left to rubberise until being reheated when the restaurant opens!!! I could go on and on but .....!!! Read Less
1 Helpful Vote
Sail Date: May 2012
My husband and I have just returned from a weeks cruise on the P&O's Arcadia ship. This was our 6th cruise all previous ones have been with Cunard. The Embarkation was quite drawn out, we were ushered quickly onto the ship as ... Read More
My husband and I have just returned from a weeks cruise on the P&O's Arcadia ship. This was our 6th cruise all previous ones have been with Cunard. The Embarkation was quite drawn out, we were ushered quickly onto the ship as we were priority but then were herded up into the 'Crown Nest' (a room at the front of the ship at the top) and served uneatable nibbles and bucks fizz. We were kept there until after 2pm as the cabins were not ready, we then had to wait until after 5pm before our cases arrived! We were very disappointed with the ship and the crew. We found the Arcadia to be in desperate need of an update, it is old and tired. There is no ballroom, the films are shown in a freezing cold space called the Globe or in a screening room that only sits 30 people meaning one has to queue for an hour just to secure a place. People complained about the cold in the Globe but nothing was done, a lot of people walked out the rest sat in their coats. We found the food to be very poor in the Meridian restraunt and the staff surley. There was no 'anytime' dining and we had to eat at 8.30 on a table with 8 strangers. The Grill restaurant was excellent with a very good staff but their menu only changed twice making eating there a bit repetitive. The captains cocktail party was held at the swimming pool area as there was no room anywhere else. Neither the captain or his crew mingled with the guests, he made a short speech then vanished. Our cabin was a suite, it was large, with a whirlpool bath, two sinks and a stand alone shower, (larger than on the equivalent grade on Cundard) but it was shabby and not very clean. The beds and bedding were of a low quality and the cabin steward unhelpful. There appeared to be only a couple of launderettes on board, this would cause a problem on a long voyage with people having to queue and one had to provide their own soap powder. The library was a small tatty room with a few computers in it which one had to pay 20p per minute to use. Nothing would induce us to travel with P&O again. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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