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2 Helpful Votes
Sail Date: June 2017
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment ... Read More
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment Daytime - at sea quite good, not at sea - not much going on Evening - Very good, although second show, quite late, (10:45) Drinks Quite expensive - Lager - £4.25, Wine around £6.00 a glass, no real drinks package to speak of, (4 bottles £76, no beer package), can't get a coffee in a bar !! Tips £168 for two weeks, (That's just extracting the urine - fill a form in at reception to cancel), then tip as you see fit. Ship A bit tired but acceptable - although the lower decks seemed to suffer a lot of water leaks, wet floors and BUCKETS !!) Main gripe - they were sanding the decks, (noise, dust, smell, access blocked), complaint got plenty of apologies - but no compensation !! All in all, it was OK - but would recomend potential cruisers to wait till after the refit, (I think Nov 2017). Read Less
3 Helpful Votes
Sail Date: June 2017
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being ... Read More
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being undertaken causing dust and unpleasant aromas of glue,varnish and sewage! The dreadful smell of bad drains was present on several days particularly on Deck 2. It really is time this ship sorted out its problems with the drains and the various leaks - the coloured buckets scattered around are not a good look! We felt throughout the voyage that the passengers were simply an inconvenience rather than being the Number 1 priority!! I think that the company could and should have been more honest with us re maintenance work and given us the option to cancel or change to a different cruise. ALSO :- Why weren't we informed beforehand that room service after breakfast would be charged for? AND:- Cruise ships use the word luxury a great deal in there advertising but changing from Twinings tea to PG Tips is not my idea of luxury!! Cruising holidays are not cheap but all the things which, in the past, have made them special seem to be being gradually removed. Read Less
12 Helpful Votes
Sail Date: June 2017
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. ... Read More
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. Cabin steward, though rushed off his feet, did a wonderful job but even he admitted that 18 cabins (12 when he first started with P&O) meant he didn't have enough time to do the job absolutely properly. That's the good aspect of our cruise. Things have now changed considerably with just about every aspect of the operation of Arcadia having suffered cutbacks. Fewer staff, reduced choice and quality of food and beverages, very poor entertainment particularly in the main theatre and without being informed payment is now required for room service food after the breakfast period. As well as the cutbacks there were leaks and bad drain smells in many areas of the ship. The promenade deck was completely blocked every day for sanding so walking exercise was not easy. Rooms were entered (without seeking permission) by workmen needing an electricity supply whilst sanding and varnishing balcony handrails. But the real master stroke to make everybody complain was for the entire cruise, half the sundeck was out of bounds, whilst workmen with noisy machinery replaced the decking. Read Less
6 Helpful Votes
Sail Date: June 2017
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea ... Read More
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea day also!! Closing off the sun deck at the rear for on going repairs more than once during our 2 weeks , once again on sea days instead of when in port and most people are off the ship Making sure everyone entering the buffet HAVE to do the hand sanitizer. Could go on and on . The staff had to put up with a lot of people complaing and it's all down to the head office at P &to i.e. Carnival to sort these problems out Why would I pay for a balcony when I couldn't use it , could have had inside cabin This ship needs taking out of service for a total overall , refurbishment and refit of sewage unit as soon as possible Read Less
5 Helpful Votes
Sail Date: June 2017
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , ... Read More
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , once because it was full and once because we didnt realise it shut early on port days. The food in the evenings was pretty poor , cold ,underseasoned and either over or undercooked and for fish haters too many fish dishes ? And the staff seem to be pretty unhappy , which shows all to well . ....btw anyone fancy salt and vinegar ice cream ? The entertainment is pretty poor , there are a couple of good acts but entertainment space too small We have enjoyed our holiday , but Arcadia wouldnt be our first choice . Other passengers have also picked up the staff dont appear to be happy ,it would be interesting to know why Read Less
3 Helpful Votes
Sail Date: June 2017
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the ... Read More
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the number of passengers involved.We were in our cabin just after 1.00 and our luggage arrived soon afterwards. The cabin was spacious with ample wardrobe space a comfortable seating area a good bathroom with separate shower and a large balcony. Soon after arriving our steward introduced himself and he did a fantastic job throughout the cruise keeping our cabin in tip-top condition. We used both the Belvedere buffet and the Meridian restaurant during the cruise and the food in both was excellent. After a couple of days we realised you needed to pick your time to eat as both facilities were very busy. One of our fears was that as there were 2000 passengers the ship would feel claustrophobic this was not the case in fact at times (apart from mealtimes) we wondered where all the passengers were. We were surprised at how stable the ship was we expected a certain amount of roll but it was sometimes hard to believe you were actually at sea. The entertainment was enjoyable certainly 10 out of 10 for effort some nights were better than others Roy Walker stood in for Killer Queen and he was excellent. We had not pre-booked any trips and this was a mistake as we were unable to book a trip at Stavanger which was our first port of call,however we enjoyed simply strolling round the town. We were able to book trips at Olden and Bergen both of which we felt were worthwhile. Disembarkation at Southampton was every bit as efficient as embarkation and by 8.30 we were on our way home. Would we cruise again? Within a week of being home we had booked another cruise for later this year! Read Less
39 Helpful Votes
Sail Date: June 2017
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen ... Read More
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen changed once a week and tablecloths only changed when soiled. In the buffet, no attempt was made to clean the tables between guests; that is unacceptable in a ship where many guests seemed not to observe the most basic hygiene. Next, the food. It was sparse in the main restaurant, good in the pay restaurant, and truly poor (if plentiful, obviously, as people control what volumes of food they take) in the buffet. The quality was disgusting---all the fruit was tinned, as were the tomatoes at breakfast. Taste buds did not have to do much, as nothing tasted of anything. The soups were thin and anodyne, the salad dressings seemed to consist of coloured water, and what fresh salad was served was sparse and poor quality. Desserts were equally without flavour. Was anything good? The scenery in the fjords was spectacular (provided by Nature, not P&O). The embarkation and (blessed) disembarkation were excellent. Some of the entertainment was good, much average. The bars did not serve any crisps or nuts with drinks but they were available from the packet at cost. Some staff, especially in the pay restaurant and the bars were good. The Freedom Dining was shambolic, as if a table for two was gold dust---up to 45 minutes wait. Guests using open seating do not wanted to be coerced into sitting at tables for eight where guests arrive and eat at varying times. The purser's desk did agree with these comments, and admitted that some passengers paid full price for their cabins, but the rest were sold at great reductions to fill the ship, and the food budget and style was obviously beamed at the large numbers of subsidised guests, This was a 3* experience at far from 3* prices. I advise anybody to avoid P and O if they have any standards. I shall never use them again. Once was twice too many! Read Less
4 Helpful Votes
Sail Date: June 2017
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy ... Read More
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy to find our luggage in the collection point. I had been anxious that our cabin might be too far forward in terms of feeling the motion of the ship but I need not have worried in that respect. We were in fact ideally placed just around the corner from the forward lifts and stairs, meaning we didn't have to keep walking the long corridors to get anywhere. Our cabin steward Ana was lovely and always had a smile and asked us about our day. We did notice a bad smell in certain areas of the ship, but we just held our noses while passing through. We mainly dined in the Belvedere buffet as we like things simple and this suited us. Although the food was nothing special, there was plenty of it. The two nights that we dined in the MDR were enjoyable and it was nice to dress up a little and feel more special. On one occasion in the buffet we found a hair in a dessert and mentioned it to a waiter who apologised; then we were surprised when a senior waiter turned up to note down the incident, and then later that evening we found a letter of apology and a plate of chocolates in our cabin. The evening entertainment was mostly good, although the talent show in aid of Macmillan Cancer was not so good. We were looking forward to the Killer Queen show but unfortunately it was cancelled due to the illness of one of the entertainment team. There were lots of daytime activities although I would have liked a line dancing class. We did not take any organised excursions, choosing to make our own way round the ports of call, which was easy as we always docked in the centre of each port. All in all, we very much enjoyed our first cruise and would not hesitate in choosing Arcadia again, although next time we will probably try another ship of the P&O fleet. Read Less
5 Helpful Votes
Sail Date: June 2017
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we ... Read More
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we immediately noticed the air conditioning wasn't working although the steward was straight on the case and it was fixed within a few hours. The cabin itself looked tired and not as clean as some of the other ships we've been on indeed the whole ship seemed to look a bit tired and jaded as did some of the staff in the buffet restaurant who didn't seem very happy . I seem to recall reading that she's due for a refit in October and I could see why. Our toilet stopped working after 3 days as did several others in the public areas and several leaks became evident in various areas with buckets strategically placed. We dined in both the Meridian and Belvedere restaurants, the service in the Meridian was great, even when my wife on the formal night couldn't find anything that tempted her the head waiter arranged an alternative menu for her whilst I tried the Marco Pierre White menu which I have to say was delicious. Whether it's because the Arcadia is a smaller ship I found the food didn't measure up in the buffet restaurant to other ships we've been on e.g Celebrity, Ncl, or even Thomson. Our main disappointment with the cruise was being unable to be tendered ashore at Guernsey due to the winds being too strong and then leaving nearly 3 hours early on the Thursday and having a very slow cruise up the channel to anchor up off the coast of Belgium at 5pm on Friday ready to dock at Zeebruge Saturday, begs the question why couldn't a plan B be put into effect when the Captain knows the weather is too severe when he first arrives at a port that requires a tender ashore rather than waste a whole day hanging around. When we did arrive in Zeebruge we had booked a See Bruge in a day excursion which I have to say ,due to the excellent guide we had we both really enjoyed. We're booked on the Britannia in October around the Med and hope it will restore our faith in P&O because we're also booked on th Azura next June for Iceland , but having done the Balltic on Azura can't envisige any problem. As regards on board entertainment nothing really tempted us to see any shows in the main theatre although on other cruises we always have , we did catch a duo in one bar called Lyrical Flame and remember remarking to my wife on finishing our drink come on let's leave the crime scene, nuff said. My wife used the spa and had a pedicure and manicure which she enjoyed but she did point out to me her nails had started to chip within 2 days. It's fair to say we've had much better cruises the highlight of this one being the Bruge experience rather than the ship experience. Read Less
7 Helpful Votes
Sail Date: June 2017
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd ... Read More
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd take my parents on this one for a short Jaunt over the channel, Food was very average, and absolutely no quality control with the deserts, puds were dry and sauces tasteless, but what really left a bad taste in our minds during and after the cruise was the so called "Black Tie Night" now we are both used to formals (which is what we expected) and in todays terms has always meant smart, trousers, shirt and tie as minimum, needless to say , not on this one, we were told , no jacket ,no entry (with the words "ENFORCED" used, but we can use the Buffet or speciality restaurant, (how nice of them) unfortunately the buffet on the night was dismal , limited and appalling, and i was virtually fuming, now i normally carry a waist coat and jacket but overseas travel weight limits us, what is most annoying is the feeling of being penalised for not being a traditionalist, don't get me wrong i like tradition and silver service along with fine food, but this is a ship that does neither, its a slap the plate on the table and whos next. certainly wont be rushing back, and its sad to see such an iconic cruise line go down hill and not keep up with the times Read Less
8 Helpful Votes
Sail Date: May 2017
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping ... Read More
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping that we have settled into out balcony cabin and to inform us "THEY WOULD BE CARRYING OUT MAINTENANCE WORK in our deck corridor consisting of PLASTIC SHEET COVERING THE CARPETS,DRILLING OFF THE HANDRAILS,BANGING & SCRAPING OF THE WALLS, SMELLY ADHESIVE SPRAY TO PUT UP THE NEW WALLCOVERING and it would be from 31.5.17- 06/06/17 for the 7 days left of the cruise This is having the decorators in i . REFIT not maintenance and WHY when the ship is going in for a REFIT later this year in Oct/Nov Perhaps by doing it at the expense of their customers while cruising it will not need to have a refit The entertainment was good in the Palladium theatre on several nights that we went Dining was average as most of meals served came with green beans not much other veg Cabins are much smaller than Azura and sister ships and also in need of refurbishment Read Less
6 Helpful Votes
Sail Date: May 2017
I was not sure what to expect as a first time cruiser but I was pleasantly surprised with it. I was on the cruise with my husband and his brother (who had an inside cabin). Our cabin with a balcony was clean and the steward, Ritesh, was ... Read More
I was not sure what to expect as a first time cruiser but I was pleasantly surprised with it. I was on the cruise with my husband and his brother (who had an inside cabin). Our cabin with a balcony was clean and the steward, Ritesh, was fantastic, He was polite, courteous, friendly, helpful and cheerful. Nothing was too much trouble. We had our evening meals in the lower Meridian restaurant and the 2 waiters (Kevin and Richard) who looked after us made us feel as if we were the only passengers that they were looking after. I found the food to be very good but my husband (who is a very fussy eater) was sometimes disappointed with what he had chosen. But the waiters tried to rectify the situation. The entertainment in the palladium theatre was fantastic. It was lovely to listen to a comedian without being bombarded with foul language. We did 2 trips from the ship and the one from Olden was amazing but the trip from Flaam was not so good and I did put in a written complaint to the shore excursion team. We are hoping to do another trip on the Arcadia next year. Read Less
1 Helpful Vote
Sail Date: May 2017
We loved the Norwegian fiords, the itinerary was excellent and excursions good. The fiords were undoubtedly the highlight of the trip, and are the memories we want to keep. The ship was ok, but not one to get excited about, and the cabin ... Read More
We loved the Norwegian fiords, the itinerary was excellent and excursions good. The fiords were undoubtedly the highlight of the trip, and are the memories we want to keep. The ship was ok, but not one to get excited about, and the cabin we had was awful (see cabin review) and the memory of that will take some time to fade. We enjoyed the theatre shows, especially the Headliners Killer Queen. Some venues filled up very quickly so we missed some of the other entertainers we would have liked to see. The food and service in the Ocean Grill was very good, we weren't as impressed with the buffet. On entering the Meridian (waiter service) restaurant someone was by the door squirting everyone's hands with sanitiser as they went in. In the buffet however, where customers were handling the serving utensils, using the sanitiser was left up to individuals, and we did see people not bothering. Read Less
10 Helpful Votes
Sail Date: April 2017
We choose the Arcadia because of the destinations she was going to, my husband and I had never been to some of the country's before. Having sailed on the Britannia we didn't think twice about sailing with P&O again. ... Read More
We choose the Arcadia because of the destinations she was going to, my husband and I had never been to some of the country's before. Having sailed on the Britannia we didn't think twice about sailing with P&O again. Embarkation was perfect and we were pointed in the direction of our cabin. Our cabin was somewhat tired looking to say the least and the windows so filthy it was had to see out, on investigation of the rest of the ship every window on the ship was the same making it very difficult at times to see anything. The noise from the bar above our cabin gave us a late night before sleep and a early morning wake up call when beer barrels were being changed and chairs moved back into place, we asked if we could be moved and we were to over the engine room!! The dreadful smell by the shopping area lasted the whole cruise as did the water dripping through the ceiling into buckets, and once onto me god knows what this water is? The food in the Belvedere was sometimes rather bland even though everyday we had curry on the menu. I have never lost weight on holiday before but managed to come home 3lbs lighter. Constant pestering by waiters from the bar, ocean grill and the Sindhi restaurant trying to get you to spend more money while trying to eat your meal became unbearable. To top it off the fire alarm went off and there was an incident in the Paladin theatre. The entertainment was very good and the shore excursions were fine except Cagliari where you are swamped by Street sellers not a nice place to go, nothing to see either P&O would be better off forgetting this place and spending more time in Gibraltar. Black tie evenings is an enjoyable part of cruising for some!! but for those passengers who do not wish to dress up (as this is their holiday after all and they pay the same for their holiday as everyone else), they are not allowed into large areas of the ship on those occasions, why? very unfair don't you think. Poor staff working very long hours with no days off, no wonder they all looked fed up and no one was smiling you might get the odd one give you a smile but you would be lucky. Reception staff were wonderful as were the cabin staff.This boat yes I am calling her a boat as until she has a complete refit and the staff have better working conditions she doesn't deserve to be called a SHIP. Read Less
36 Helpful Votes
Sail Date: April 2017
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I ... Read More
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I can only agree the ship is littered with stained upholstery and carpets and a smell of sewage is present most of the time, when the public toilets were working (mostly not) they overflowed sinks were blocked etc they blame people putting foreign objects down them but that can't be a problem perpetually as comments here prove, we had dripping ceilings with buckets etc. Jacuzzis were always roped off and just everything looked tired including the staff who looked thoroughly demoralised in the Meridian buffet they were surly and unsmiling, did not give way to passengers expecting them to move out of the way,tables weren't always wiped after cleaning and the cold meats buffet resembled a jumble sale, and the buffet menu was uninspiring, although outside around the pool there were better options. In the main dining room the staff were exceptional although overstretched they couldn't do enough for us and the menu was good and we would recommend this venu for breakfast also as it saves the problem of searching for tables etc upstairs and the food for breakfast here and in the buffet was good Read Less
25 Helpful Votes
Sail Date: April 2017
Having been on the Ventura we said we would never go with P & O again. However, with a chance of the Golden Triangle thrown in, we decided to give it another go. What a great trip. The Arcadia does lack the wow factor and could do ... Read More
Having been on the Ventura we said we would never go with P & O again. However, with a chance of the Golden Triangle thrown in, we decided to give it another go. What a great trip. The Arcadia does lack the wow factor and could do with some sparkle , renewal of sanitary ware, a lick of paint. The theatre has too many pillars spoiling the view of the stage. On the plus side, the bed was comfortable, the water constantly hot, the cabin clean, tea and coffee. The food was very good, the staff friendly, helpful, smiling and very hard working. Margaret Gilmore, Brian Conley, Shaun Wallace, Maurice Grumbleweed, singers, dancers etc, very good. We only took one trip and did the rest ourselves. The port talks covered self guiding. Went for set dining and had a fabulous table with excellent waiters. They were helpful and coped with us swapping seats and joking with them. Our steward,Bosco, always smiling. Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The ... Read More
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The entertainment was awful and it was very evident that the ships company were tired and lacked enthusiasm. There was a dreadful smell of sewage on the ship which was so bad we could not sit on our balcony. This ship is not good and certainly not the luxury experience we expected. The only saving grace was the staff who were exceptional and did their upmost to help you. We would never go on this ship again, in fact we are not sure if we would use P & O cruises again. It is a shame as we have been on P & O before and thoroughly enjoyed ourselves. The standards are slipping and it was certainly not luxury. Read Less
13 Helpful Votes
Sail Date: March 2017
We hadn't cruised before but the idea of the Asia cruise with a tour of the Golden Triangle really appealed to us. We weren't disappointed with any part of the holiday, we saw so many places we would probably never visit on a ... Read More
We hadn't cruised before but the idea of the Asia cruise with a tour of the Golden Triangle really appealed to us. We weren't disappointed with any part of the holiday, we saw so many places we would probably never visit on a holiday, Vietnam in particular. The Arcadia was a lovely ship, not too big, we had always dreaded being on a huge "block of flats" type ship and this was perfect. The entertainment provided was in general excellent with a couple of shows which didn't appeal to us but as the saying goes "you can't please all the people all the time" :) The the entertainment staff were lovely, friendly and multi talented, one of them even led the Spanish lessons. We opted for Freedom dining as we didn't want to be regimented by what time we were to dine and it was a wise choice as there were days we didn't get back on board till close to the first sitting and the later sitting was too late for us. The food was always outstanding and the service was good without being overbearing. Our cabin, a deluxe balcony, was great and our cabin Steward was so hardworking and helpful, even giving us tips for time ashore and where to eat and shop. Some people (long seasoned cruisers) complained about the ship saying it was due a refit but apart from some cosmetic wear and tear we thought she was in good shape. Overall this was a great trip and as we said rounded off by the week in India, we would definitely book a P&O cruise again! Read Less
11 Helpful Votes
Sail Date: February 2017
Lovely ports of call made us choose this itinerary and adult medium ship. Dining was excellent, lectures varied and interesting, the evening entertainment was on the whole very good but the Headliners on ship singers and dancers were ... Read More
Lovely ports of call made us choose this itinerary and adult medium ship. Dining was excellent, lectures varied and interesting, the evening entertainment was on the whole very good but the Headliners on ship singers and dancers were absolutely excellent. All very talented and ranked as good as any west end show. The cabin was the problem A86 mid aft four down from midships on port side. See cabin review and beware! Not worth the money. Excursions were varied and we took advantage of many in countries as Australia, New Zealand, Papa New Guinea, Japan, South Korea and China all well organised on time and educational. The dining area was well laid out although our table 48 was over the top of the propellor shafts and not only noisy but juddered from the vibrations. Most ships seem to think that rear ship for dining front for theatre and entertaining all at low level. Better if higher up, less shaking and stick the night club and gyms down the rear. Conversation had to be raised when ship moving above 17 knots, obviously designers never take a holiday on cruise ships. Still did not spoil a wonderful holiday (except cabin) see below. Read Less
5 Helpful Votes
Sail Date: February 2017
Having sailed with P&O before, and previously flying back to UK, as I live in Malaysia, I found this cruise perfect, only 8 hours from Malaysia to Sydney and at the end of the cruise in Singapore, just 1 hour flight home. As usual, ... Read More
Having sailed with P&O before, and previously flying back to UK, as I live in Malaysia, I found this cruise perfect, only 8 hours from Malaysia to Sydney and at the end of the cruise in Singapore, just 1 hour flight home. As usual, the staff, from Reception to Cabin Stewards, Bar Staff and Restaurant staff were fantastic. The Restaurant, Meridian offered a wide choice of menu and catered for all tastes. The Bars were well stocks with a great choice of beverage, knowledgeable staff and good prices. My Cabin was kept very tidy, I might say due to the good work of my Steward. Entertainment nightly in the Theatre was of a very good standard, and music to suit most tastes could be found in bars around the ship. Day time entertainment/activities were good and varied. Boarding the ship In Sydney, with a large number of British Cruisers on board and then joined by a large number of Austrlaian, the banter would always be good, and taken by almost all in good fun. There were a small number of people who joined in Sydney and left in Brisbane, who felt they could not follow the basic dress codes, trying to use the main restaurant at night dressed in shorts, an incident that I witnessed myself. But for the most part everyone enjoined each other's company. Excursions were in the main good, but Shanghai proved a little disappointing due in the main from the continual rain, and the delays following our sailing by the Chinese Port Authorities. Apart from that, another enjoyable cruise on Arcadia, with 2 more already booked. Read Less
9 Helpful Votes
Sail Date: February 2017
A family group of 6 booked 5 cabins for a quick getaway. Embarkation at Sydney was so quick due to a wonderful staff member giving us priority boarding. That is when our troubles with passengers started. A very angry man tried to accuse ... Read More
A family group of 6 booked 5 cabins for a quick getaway. Embarkation at Sydney was so quick due to a wonderful staff member giving us priority boarding. That is when our troubles with passengers started. A very angry man tried to accuse the younger ones of cutting in but thanks to lovely staff we tried to ignore them. The ship was nice but I was not impressed with such low ceilings and missed having a central atrium where it was nice to sit and relax with a great coffee. I found the rooms were a decent size but my carpets were very badly stained. We had fantastic dinner companions but I was quite upset by the stares from other passengers constantly. I know some had originally thought we were entertainers (due to the young girls having very bright coloured hair). Most meals were wonderful, my family's only wish was for crispy bacon of course being British they only served boiled bacon. I did enjoy the shows but found no real entertainment during the day, probably due to it only being the short sector. Our biggest concerns were the rudeness of the British passengers and comments that were made to the girls even though they were dressed quite appropriately. Most staff were excellent the only problems were the usual with new staff starting as the same day as us. Bar staff fantastic, reception staff need to be made more aware of Australian rules and regulations( in regards to immigration) as we kept being given different info in regards to our disembarkation in Brisbane. Coming from Brisbane myself I felt embarrassed about where we had to dock but the staff there were amazing. Read Less
8 Helpful Votes
Sail Date: February 2017
We sailed on a 24 night cruise from Sydney to Hong Kong and stayed in cabin E150. The cabin was spacious and had a slightly larger balcony than other deck cabins, as we were aft of the lifeboats. Cabin steward, Mitesh, was excellent and ... Read More
We sailed on a 24 night cruise from Sydney to Hong Kong and stayed in cabin E150. The cabin was spacious and had a slightly larger balcony than other deck cabins, as we were aft of the lifeboats. Cabin steward, Mitesh, was excellent and managed to clean our room most days without us even seeing him. Overall the cruise, entertainment and food were excellent and very good value for money. Although some passengers considered the decor slightly tired we thought it was fine but understand that the ship is due a refit in May. We did have to pay for wi-fi connection, which seemed a little penny pinching for what otherwise was great value. Very much enjoyed Chris Shaw, who was fab on the saxophone and also Iris Gonzales who tried very hard to teach us Spanish! Never short of things to do and had a very enjoyable and relaxing holiday. Read Less
8 Helpful Votes
Sail Date: January 2017
What a wonderful adventure we have been on! We originally chose this cruise for the itinerary and it didn't disappoint, however we ended up enjoying our sea days so much more than we expected. There is so much to do on board the ... Read More
What a wonderful adventure we have been on! We originally chose this cruise for the itinerary and it didn't disappoint, however we ended up enjoying our sea days so much more than we expected. There is so much to do on board the ship, but the highlight of our particular cruise were the ballroom dance lessons taught by the very talented, kind and funny teachers Jeffrey and Brenda. They were so good that by evening number two we were up and having a go in the Globe Theatre. We met some lovely people and have some very happy memories of our evenings there. The staff were friendly and helpful, there was so much choice when it came to eating and the menu, when the sea was rough the captain slowed the bost/sped it up so we travelled through the worst of it overnight. The deck parties when leaving port were grat fun. We had to leave the boat in San Francisco, but would have happily stayed on. What a fabulous way to see the world! I can't recommend it enough, I know some people have a few niggles with things, but don't let it put you off. Most people are happy and friendly and pleased to be on board and are more than willing to share their top tips for making the most of the holiday. We would love to go back someday and do another leg of the World cruise with P and O. Read Less
8 Helpful Votes
Sail Date: January 2017
I have to admit that I was concerned about choosing P&O Arcadia for our cruise from San Francisco - Sydney when I saw all the poor reviews compared to the reviews on our usual cruise line, Royal Caribbean. However, the timing and ... Read More
I have to admit that I was concerned about choosing P&O Arcadia for our cruise from San Francisco - Sydney when I saw all the poor reviews compared to the reviews on our usual cruise line, Royal Caribbean. However, the timing and itinerary was right for us, so we decided to risk it and I'm so glad we did! From the beginning, we were treated wonderfully by the staff, both our cabin attendant, our waiters and every service member we came across! They were all gracious and kind. My husband has a special diet and the attention and care he received in the dining room was absolutely amazing - special advance ordering of dinner menu's, along with great advice and knowledge on the part of the head waiter in charge of that. Thank you Abel! On one evening, when we were dining in the specialty restaurant, our head waiter even popped up there to take my husband's order for the following evening! We chose early seating dinner (1830, or 6:30pm for us Americans), and met two wonderful couples to fill out our international table of 6 - from New Zealand, Britian and America. When our New Zealand couple disembarked, we had a wonderful gentlemen couple from the UK that we wished we'd had more time to come to know. They were fabulous people and great conversationalists! Although I truly enjoyed the itinerary and the ports, the sea days were also a real treat on this cruise. The ship was roomy and never felt over-full. We almost always had our choice of lovely places to sit. Drink prices in the bars were very reasonable and no gratuity added to each purchase, as they are on our usual American cruises. I enjoyed watercolor classes each morning and found many friendly passengers, willing to share their tables, introduce themselves and chat. The highlight of this cruise for us was the ballroom dancing classes! Jeffrey and Brenda were amazingly patient, kind and funny teachers who led us through 14 new dances and hosted evening dances in the Globe theater where we could practice our new skills. Out of the 14 dances we had so much fun learning, we only really retained 3 of them for the long-term. Many were "sequence dances" which were so much fun to learn and participate in on our cruise, but aren't popular in the U.S., so we won't worry too much that we can't remember them. But we'll always fondly remember our super fun, overcrowded dance classes and evening dances with all the other wonderful couples - laughing along with Jeffrey and Brenda as we stumbled into each other on the floor. The ship even had a "Tea Dance" with lovely special pastries and teas exclusively for the dance class participants. I'll always remember that lovely touch. I felt that P&O really went the extra mile to include every passenger in "the party". The dance classes and watercolor classes were free with the cruise, and really made the cruise for us, giving us a venue for activities where we could meet others and enjoy. The entertainment on the ship was top notch. The ships headliners were fabulous and had quite a few different shows. Every one of them was wonderful. I was wowed with the level of talent and always looked forward to seeing what was next. As Americans, our only disappointment was the buffet, which we found almost always underwhelming. I'm afraid much of that may have been cultural, since we normally eat large salads at lunch time and there didn't seem to be much of a salad selection. Often there would be lettuce, corn, beets, sometimes hard boiled eggs and one or two watered down salad dressings - thousand island mostly. I normally made do with a small salad and the soup of the day which was usually pretty good. Food being food, we managed. And we enjoyed the occasional afternoon tea with all the yummy scones and pastries! I had to wonder on this cruise if I was on the same ship that I read all the poor reviews on before we embarked? We loved every minute of our 24 days on Arcadia! Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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