1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Arcadia Review
  5. Arcadia Cruise Reviews
14 Helpful Votes
Sail Date: July 2017
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and ... Read More
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and professional. Other bands very average and no nice, big enough dancing places. Two small bottles of water complimentary-a joke! Breakfast and Lunch buffet with little imagination nor a lot of taste. Had to ask at several occasions to re stock spoons, sweetener or food stuff - What are all the 'Station Managers' for.No nibbles in bars for pre dinner drinks. High charge for freshly squeezed orange juice??? Ship definitely needs a revamp. Hotel manager and entertainment manager had an easy task as the buffets and daily programs hardly changed during entire cruise. There were loads of smokers on the rather cool cruise and not one inside spot for smokers! After all that we still enjoyed the cruise because of the itinerary but sad to say next cruise will be with a different cruise line. One pays good money for a cruise like this and could expect a bit more service and finesse in culinary. Also tidying, cleaning up. The one day the outside pool deck area was covered in soot and not cleaned up all day and they covered the pools which were still covered the next day poor show . Read Less
17 Helpful Votes
Sail Date: July 2017
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a ... Read More
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a leg of the World cruise on her in the future. It all started so well, we had an embarkation time of 1.30 pm and arrived a little early as traffic was good and we were in fact on the ship by 1.20 pm. Went to the buffet for lunch and the announcement that cabins were ready came while we were eating our meal. We were quite happy with our cabin and our luggage did not take long to arrive. Our cabin steward came and introduced himself and he was delightful. There were lots of coat hangers so we unpacked and had a quick look round the ship and went to Muster. We then enjoyed Prosecco on the balcony sailing out of Southampton on a sunny afternoon. We chose Freedom dining and normally like to eat around 7.30 pm. This was a problem as there are obviously not enough tables at peak times. On other ships we have had to have a pager but never before have we had to queue for 20 minutes to get one! After standing in line for about 20 minutes then going to the desk we were given a buzzer and told the waiting time for a table, this varied throughout the cruise from 25 minutes to 45 minutes. People were sitting around in any available space to be close by when their buzzer went off. They were even sitting in the windows in the photography section. One evening it was a bit choppy and people were really getting wobbly in their heels and feeling hungry having to stand for so long. This did not make a relaxing experience and is no way to treat passengers. On one evening a crew member was actually going along the queue suggesting that we might want to go to the buffet or one of the specialty restaurants. I think this is unacceptable considering what we paid for this cruise, you would not be treated like this in a hotel. We chose to eat in Sindhu twice and Ocean Grill twice, we also ate in the buffet on a couple of evenings as we just could not face the queing for the Meridian. Both Sindhu and Ocean Grill are fantastic restaurants and we thoroughly enjoyed the experience and at least you could hear yourself speak unlike the MDR. It is saying something when the buffet restaurant in the evenings is quieter and more relaxing than the MDR. We thought the ship generally was OK although not as good as the other ships that we have been on Oceana, Britannia or Azura. I have to say though that the theatre on Arcadia is fantastic. We enjoyed the Fjords and the scenery was stunning but some of the ports were less interesting than others. We did three excursions and thought that they were very expensive for what they were. We went to Briskdal glacier which was great but very expensive for a very short coach drive. We were then were left to walk up to the glacier under our own steam and then there was coffee and cake in a cafe when we got back down. Our second trip was on the Flam railway which was quite scenic but a lot of money for what it was. Our third trip was the one that we enjoyed the most and thought that it was much better value for money. We went over to the garden on an island. We got on the boat right next to our ship and it was a fast boat and we were on the island within 20 minutes. We were welcomed to the island by the owners and they showed us round and then we could wander round on our own before having coffee in their restaurant. We thought that it was a stunning place and well worth the trip. I think most of the passengers on this particular cruise were older pensioners and I found some of them rather rude especially in the buffet. They were lifting the blinds and taking food before the buffet opened for lunch. I often stood back if someone was struggling to get food to give them time but that was fatal as other people would barge in and you would be pushed out of the queue. There was a lot of coughing on board and my husband picked up a flu like illness which he still hasn't shaken off. We had two helicopter evacuations of critically ill people and also one passenger taken to hospital by ambulance. I have to say that every single member of staff we encountered was absolutely brilliant. Our cabin steward was exceptional. This was not a great cruise for us and we won't be cruising again for a long while and if we do it probably won't be with P & O and certainly not Arcadia. Read Less
25 Helpful Votes
Sail Date: July 2017
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The ... Read More
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The itinerary, our main reason for choosing this cruise, was great. Overall we enjoyed the trip but we are unlikely to choose P&O again. The check-in process was very quick and straightforward and our bags were delivered to our cabin before we arrived. Our cabin was fine although the balcony glass was very dirty. Our stewardess cleaned the doors but the outside of the balcony wasn’t washed until towards the end of the cruise. The staff were great – friendly and helpful and mostly with good English. We found the food in the main and buffet restaurants to be rather boring and too British for our tastes. The quality was just OK. The speciality restaurants were excellent. We particularly liked Ocean Grill and ate there four times. We had chosen Freedom dining. This didn’t seem to work very well. On arriving to dine at the time of our choosing we were given a pager and had to wait about 30 minutes on two occasions. This despite being happy to share a large table. Couples who wanted a table for two were having to wait longer. The wine list is very good and the prices reasonable. The entertainment was pretty good, alternating between the permanent team of singers and dancers putting on production shows, and some variety acts. The early shows were sometimes standing room only whereas the late shows (10:45 or 10:30) were about half full. We only did one shore excursion, which was well organised but not very good value. Mostly we made our own arrangements. The other passengers were overwhelmingly British and elderly. We are in our mid-60s and felt young. A lot of the passengers clearly like the Britishness of the whole experience. We prefer a more international mix of people when we travel abroad. There were four medical emergencies (that we know of) on this cruise. Two involved helicopter evacuations that required lots of passengers in cabins at the rear of the ship to vacate their cabins. The first time was at 2am. Clearly medical emergencies can’t be helped but it seemed strange that it was necessary to make public announcements waking everyone up to call the ‘medical response team’. If we could have pagers when waiting for a table in the restaurant surely the on-board medics could have pagers? Read Less
3 Helpful Votes
Sail Date: June 2017
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the ... Read More
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the full price. It was also my 8th time on Arcadia. The itinerary was very good with the first port of call being Skagen in Denmark which is a quiet Danish holiday resort. Plenty of excursions on offer but I spent the time walking around the time. There was a free shuttle to the town centre and the drop off point was also near to the local harbour where there were plenty of restaurants which seemed to attract many locals. Beer and aon open fish sandwich worked out at £25, not cheap, but it was very tasty. Next port of call was Kiel, Germany. This was during the Kiel week festival, so the town was very busy with stalls and fairground alongside the river. Although berthed in the centre, it was a long walk from the ship to the terminal building – around 800m and a further 1Km to the town centre – a bit different from the advertised 400m. No shuttle service was offered. Not too much to see in the town, so I spent much of the day on the riverside sampling local food and drink. Around £3 for a beer and the same price for a bratwurst, The entertainment seemed to be gathering pace as we left the port, but it was still an interesting day. Stockholm next. Here I used the hop on hop off water bus which departed from the stop at the rear of the ship. Cost around £15 and does a loop around many of the sights that takes 50 minutes or so. A relaxing way to see the sights and given that the shuttle cost £5 each way unless you had booked the select fare, it was a good choice. Stockholm is very easy and also safe to tour on your own. Although the ship offered many excursions, some of them didn’t give enough time to explore properly. Now on to Helsinki. This was on 23rd June and many places were closed for the mid-summer holiday. Looks like the Fins enjoy their national holidays and leave town, so apart from the local market, many places were closed. Shuttle to the town was £4 each way and well worth it. The city is easy to make your own way around, but if you are there on a national holiday, booking an excursion may be a good option. Now 2 days in St Petersburg. This was my 7th visit, so was looking to do something a bit different and not too tiring. There are options to do 2 day intensive excursions with P&O or through various local companies. All ship excursions and those booked locally before you travel include a Russian visa, so they tend to be the best way of seeing St Petersburg. I did an afternoon excursion to the Faberge museum which was run in several mini buses, so small group sizes. This gave a very leisurely visit and it was very easy to see all the exhibitions. The guide was very good. The following day I did a boat trip on the Neva and visited the Yusopov palace – where Rasputin was likked. Again, a smallish group and very easy to see everything. Now a day in Tallinn. Here I did the Taste of Tallinn excursion and we were just a group of 6, so it was just like a private tour. The tour gave a comprehensive guide of the old town and stopped at 4 places to sample local delicacies. Not sure about the cost of a shuttle here as I did the excursion. Final port of call was Copenhagen. Here we had one of the prime berths and it was an easy 30 minute or so walk into town. This passed many interesting sights and varying the way back passed the little mermaid. I was very happy with the service provided by all the staff on board and was well looked after by my cabin stewardess Wenzie. Food in the dining room was to my liking but I did have many meals in Sindhu at £16 or £18 for the Asian tasting meal and also a few in the Ocean Grill. Both of these dining options does show just how good food can be and for me well worth the extra charge. Entertainment was a bit hit and miss but this comes with doing too many cruises on the same cruise line – you get used to the shows. There were some interesting talks and those given by Kirov Arts about St Petersburg, Faberge eggs, and other merchandise they sold were interesting as they talked about the history of the various items. Throughout the cruise there was some maintenance work being carried out. This included a much needed sanding of the decks which did cause problems for a few people. Overall, the ship to me was in a reasonable condition and nowhere near as tired as some people have stated but this is a very personal view. Now the big issue I had with the cruise. This was the cabin I had been allocated – E2 at the front of E deck. This is the first time I have had a forward balcony cabin on Arcadia (I prefer the stern cabins), but have had them before on Queen Victoria/Elizabeth. QE and QV cabins were fine, but I would not have one again on Arcadia due to noise and vibration that was not noticeable on the two Queens. This is one of the metal fronted balcony cabins at the front of E deck. It also only has a shower rather than a shower over the bath. I prefer the shower only as it does make the bathroom that little bit bigger. I did find some issues with noise in this cabin. First, for about an hour either side of docking the cabin was noisy and once the bow thrusters were powered up to complete docking there was a lot of vibration. Secondly, the balcony door did not fit properly causing a whistling sound. This was excessive and I had to be moved to another cabin for the night. The door was fixed the following day but by the time the ship returned to Southampton it was starting to whistle again. Third, the cabin is next to an air-conditioning unit which seems to be noisy when in port - after leaving port the noise drops. Fourth, crew access the front of the ship on D and E deck early in the morning and many days there was a clanking/metallic sound every morning around 6am. Also, there were cigarette butts on the balcony which I can only assume has come from the crew areas. In closing, despite the problem with the cabin, it has not put me off cruising on Arcadia, but I would be reluctant to book a saver fare in case I was allocated a forward cabin on E deck. If I was able to select a grade that avoided this area, then I would consider a saver fare, but for me it will more than likely be a select fare and to tick the no upgrade box. I’m back on Arcadia in October 18 and I have one of my favourite cabins on the stern. Read Less
7 Helpful Votes
Sail Date: June 2017
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on ... Read More
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on all our previous cruises we had never sailed out of Southampton so the whole deal was totally new to us. Arcadia was just as we remembered ,a nice friendly ship with plenty of amenities and really friendly staff who could not have been more helpful, the difference this time was the age of passengers ,we felt young at early sixties and as such a lot of the activities were geared to that age group and evening shows were changed to earlier time slots, all well and good but you then had to eat early to catch the second show or go to the early show and rush to get in the dining room, we can only assume this was not popular as it reverted back to normal times after a few nights .Food was of a generally good standard but there were some strange choices in the belvedere at lunchtimes, the food in the Meridian was of a good quality and was served by very efficient and friendly waiters. Our cabin was small but adequate as we only use it to sleep and shower/change in and was kept spotless by our steward Hansel, full credit to him Some passengers were complaining that the ship was on a downward spiral but that never came across to us, like all ships it needs constant attention and the whole of the rear decking was replaced in our fortnight but you just work around it, also some painting was been done on some of the corridors prior to a mini refit at the back end of the year. If there was anything which was a problem it had to be overcrowding on sea days(and most meal times) in the belvedere self service, it did get quite chaotic at times!! Also on a cruise to these destinations at this time of year the sky dome should have been kept closed as by the time it did get shut the cooler weather had got in and left people with no option but find a warmer area to relax, which is why the belvedere was always full !!!! Would we sail on Arcadia again? Yes as its a lovely ship and just the right size but maybe to a different destination with a younger age base, next up Aurora for us as booked for next year and looking forward to more new destinations!! Read Less
4 Helpful Votes
Sail Date: June 2017
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although ... Read More
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although we had to wait for nearly an hour for some other passengers. We had a restricted view cabin which was fine as we weren't in the cabin that long.The cabin did need a bit of sprucing up but that did not detract from the overall holiday. We tried all the dining options and were not too keen on the Belvedere. We were on freedom dining and had no problem getting into the MDR each evening as we didn't mind sharing. I loved both Sinhdu and Ocean Grill and I went to the lunchtime grill by the pool a couple of times. I didn't get the chance to try the afternoon tea , just didn't have time. We only had 2 sea days in the Baltic , 5 altogether ,so the best part of the cruise for me was getting off ! The service was excellent throughout, especially from the cabin steward who was always cheerful and from room service at breakfast. We used the Belvedere for one breakfast , one lunch and one dinner and although there was a large choice , there was quantity over quality. Perhaps a more streamlined menu? We went to quizzes, a good range of talks and some entertainment but only twide in the Palladium , a lovely theatre. The shore excursions in St Petersburg were good . We only did one other , into Sweden from Copenhagen. That was very poor in that we only had 20 mins in Lund and 50 mins in Malmo which we spent most of having lunch. I would certainly go on a Baltic cruise again and would go on the Arcadia if the itiniary was one we wanted. Read Less
2 Helpful Votes
Sail Date: June 2017
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment ... Read More
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment Daytime - at sea quite good, not at sea - not much going on Evening - Very good, although second show, quite late, (10:45) Drinks Quite expensive - Lager - £4.25, Wine around £6.00 a glass, no real drinks package to speak of, (4 bottles £76, no beer package), can't get a coffee in a bar !! Tips £168 for two weeks, (That's just extracting the urine - fill a form in at reception to cancel), then tip as you see fit. Ship A bit tired but acceptable - although the lower decks seemed to suffer a lot of water leaks, wet floors and BUCKETS !!) Main gripe - they were sanding the decks, (noise, dust, smell, access blocked), complaint got plenty of apologies - but no compensation !! All in all, it was OK - but would recomend potential cruisers to wait till after the refit, (I think Nov 2017). Read Less
3 Helpful Votes
Sail Date: June 2017
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being ... Read More
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being undertaken causing dust and unpleasant aromas of glue,varnish and sewage! The dreadful smell of bad drains was present on several days particularly on Deck 2. It really is time this ship sorted out its problems with the drains and the various leaks - the coloured buckets scattered around are not a good look! We felt throughout the voyage that the passengers were simply an inconvenience rather than being the Number 1 priority!! I think that the company could and should have been more honest with us re maintenance work and given us the option to cancel or change to a different cruise. ALSO :- Why weren't we informed beforehand that room service after breakfast would be charged for? AND:- Cruise ships use the word luxury a great deal in there advertising but changing from Twinings tea to PG Tips is not my idea of luxury!! Cruising holidays are not cheap but all the things which, in the past, have made them special seem to be being gradually removed. Read Less
12 Helpful Votes
Sail Date: June 2017
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. ... Read More
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. Cabin steward, though rushed off his feet, did a wonderful job but even he admitted that 18 cabins (12 when he first started with P&O) meant he didn't have enough time to do the job absolutely properly. That's the good aspect of our cruise. Things have now changed considerably with just about every aspect of the operation of Arcadia having suffered cutbacks. Fewer staff, reduced choice and quality of food and beverages, very poor entertainment particularly in the main theatre and without being informed payment is now required for room service food after the breakfast period. As well as the cutbacks there were leaks and bad drain smells in many areas of the ship. The promenade deck was completely blocked every day for sanding so walking exercise was not easy. Rooms were entered (without seeking permission) by workmen needing an electricity supply whilst sanding and varnishing balcony handrails. But the real master stroke to make everybody complain was for the entire cruise, half the sundeck was out of bounds, whilst workmen with noisy machinery replaced the decking. Read Less
6 Helpful Votes
Sail Date: June 2017
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea ... Read More
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea day also!! Closing off the sun deck at the rear for on going repairs more than once during our 2 weeks , once again on sea days instead of when in port and most people are off the ship Making sure everyone entering the buffet HAVE to do the hand sanitizer. Could go on and on . The staff had to put up with a lot of people complaing and it's all down to the head office at P &to i.e. Carnival to sort these problems out Why would I pay for a balcony when I couldn't use it , could have had inside cabin This ship needs taking out of service for a total overall , refurbishment and refit of sewage unit as soon as possible Read Less
5 Helpful Votes
Sail Date: June 2017
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , ... Read More
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , once because it was full and once because we didnt realise it shut early on port days. The food in the evenings was pretty poor , cold ,underseasoned and either over or undercooked and for fish haters too many fish dishes ? And the staff seem to be pretty unhappy , which shows all to well . ....btw anyone fancy salt and vinegar ice cream ? The entertainment is pretty poor , there are a couple of good acts but entertainment space too small We have enjoyed our holiday , but Arcadia wouldnt be our first choice . Other passengers have also picked up the staff dont appear to be happy ,it would be interesting to know why Read Less
3 Helpful Votes
Sail Date: June 2017
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the ... Read More
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the number of passengers involved.We were in our cabin just after 1.00 and our luggage arrived soon afterwards. The cabin was spacious with ample wardrobe space a comfortable seating area a good bathroom with separate shower and a large balcony. Soon after arriving our steward introduced himself and he did a fantastic job throughout the cruise keeping our cabin in tip-top condition. We used both the Belvedere buffet and the Meridian restaurant during the cruise and the food in both was excellent. After a couple of days we realised you needed to pick your time to eat as both facilities were very busy. One of our fears was that as there were 2000 passengers the ship would feel claustrophobic this was not the case in fact at times (apart from mealtimes) we wondered where all the passengers were. We were surprised at how stable the ship was we expected a certain amount of roll but it was sometimes hard to believe you were actually at sea. The entertainment was enjoyable certainly 10 out of 10 for effort some nights were better than others Roy Walker stood in for Killer Queen and he was excellent. We had not pre-booked any trips and this was a mistake as we were unable to book a trip at Stavanger which was our first port of call,however we enjoyed simply strolling round the town. We were able to book trips at Olden and Bergen both of which we felt were worthwhile. Disembarkation at Southampton was every bit as efficient as embarkation and by 8.30 we were on our way home. Would we cruise again? Within a week of being home we had booked another cruise for later this year! Read Less
39 Helpful Votes
Sail Date: June 2017
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen ... Read More
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen changed once a week and tablecloths only changed when soiled. In the buffet, no attempt was made to clean the tables between guests; that is unacceptable in a ship where many guests seemed not to observe the most basic hygiene. Next, the food. It was sparse in the main restaurant, good in the pay restaurant, and truly poor (if plentiful, obviously, as people control what volumes of food they take) in the buffet. The quality was disgusting---all the fruit was tinned, as were the tomatoes at breakfast. Taste buds did not have to do much, as nothing tasted of anything. The soups were thin and anodyne, the salad dressings seemed to consist of coloured water, and what fresh salad was served was sparse and poor quality. Desserts were equally without flavour. Was anything good? The scenery in the fjords was spectacular (provided by Nature, not P&O). The embarkation and (blessed) disembarkation were excellent. Some of the entertainment was good, much average. The bars did not serve any crisps or nuts with drinks but they were available from the packet at cost. Some staff, especially in the pay restaurant and the bars were good. The Freedom Dining was shambolic, as if a table for two was gold dust---up to 45 minutes wait. Guests using open seating do not wanted to be coerced into sitting at tables for eight where guests arrive and eat at varying times. The purser's desk did agree with these comments, and admitted that some passengers paid full price for their cabins, but the rest were sold at great reductions to fill the ship, and the food budget and style was obviously beamed at the large numbers of subsidised guests, This was a 3* experience at far from 3* prices. I advise anybody to avoid P and O if they have any standards. I shall never use them again. Once was twice too many! Read Less
4 Helpful Votes
Sail Date: June 2017
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy ... Read More
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy to find our luggage in the collection point. I had been anxious that our cabin might be too far forward in terms of feeling the motion of the ship but I need not have worried in that respect. We were in fact ideally placed just around the corner from the forward lifts and stairs, meaning we didn't have to keep walking the long corridors to get anywhere. Our cabin steward Ana was lovely and always had a smile and asked us about our day. We did notice a bad smell in certain areas of the ship, but we just held our noses while passing through. We mainly dined in the Belvedere buffet as we like things simple and this suited us. Although the food was nothing special, there was plenty of it. The two nights that we dined in the MDR were enjoyable and it was nice to dress up a little and feel more special. On one occasion in the buffet we found a hair in a dessert and mentioned it to a waiter who apologised; then we were surprised when a senior waiter turned up to note down the incident, and then later that evening we found a letter of apology and a plate of chocolates in our cabin. The evening entertainment was mostly good, although the talent show in aid of Macmillan Cancer was not so good. We were looking forward to the Killer Queen show but unfortunately it was cancelled due to the illness of one of the entertainment team. There were lots of daytime activities although I would have liked a line dancing class. We did not take any organised excursions, choosing to make our own way round the ports of call, which was easy as we always docked in the centre of each port. All in all, we very much enjoyed our first cruise and would not hesitate in choosing Arcadia again, although next time we will probably try another ship of the P&O fleet. Read Less
5 Helpful Votes
Sail Date: June 2017
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we ... Read More
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we immediately noticed the air conditioning wasn't working although the steward was straight on the case and it was fixed within a few hours. The cabin itself looked tired and not as clean as some of the other ships we've been on indeed the whole ship seemed to look a bit tired and jaded as did some of the staff in the buffet restaurant who didn't seem very happy . I seem to recall reading that she's due for a refit in October and I could see why. Our toilet stopped working after 3 days as did several others in the public areas and several leaks became evident in various areas with buckets strategically placed. We dined in both the Meridian and Belvedere restaurants, the service in the Meridian was great, even when my wife on the formal night couldn't find anything that tempted her the head waiter arranged an alternative menu for her whilst I tried the Marco Pierre White menu which I have to say was delicious. Whether it's because the Arcadia is a smaller ship I found the food didn't measure up in the buffet restaurant to other ships we've been on e.g Celebrity, Ncl, or even Thomson. Our main disappointment with the cruise was being unable to be tendered ashore at Guernsey due to the winds being too strong and then leaving nearly 3 hours early on the Thursday and having a very slow cruise up the channel to anchor up off the coast of Belgium at 5pm on Friday ready to dock at Zeebruge Saturday, begs the question why couldn't a plan B be put into effect when the Captain knows the weather is too severe when he first arrives at a port that requires a tender ashore rather than waste a whole day hanging around. When we did arrive in Zeebruge we had booked a See Bruge in a day excursion which I have to say ,due to the excellent guide we had we both really enjoyed. We're booked on the Britannia in October around the Med and hope it will restore our faith in P&O because we're also booked on th Azura next June for Iceland , but having done the Balltic on Azura can't envisige any problem. As regards on board entertainment nothing really tempted us to see any shows in the main theatre although on other cruises we always have , we did catch a duo in one bar called Lyrical Flame and remember remarking to my wife on finishing our drink come on let's leave the crime scene, nuff said. My wife used the spa and had a pedicure and manicure which she enjoyed but she did point out to me her nails had started to chip within 2 days. It's fair to say we've had much better cruises the highlight of this one being the Bruge experience rather than the ship experience. Read Less
7 Helpful Votes
Sail Date: June 2017
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd ... Read More
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd take my parents on this one for a short Jaunt over the channel, Food was very average, and absolutely no quality control with the deserts, puds were dry and sauces tasteless, but what really left a bad taste in our minds during and after the cruise was the so called "Black Tie Night" now we are both used to formals (which is what we expected) and in todays terms has always meant smart, trousers, shirt and tie as minimum, needless to say , not on this one, we were told , no jacket ,no entry (with the words "ENFORCED" used, but we can use the Buffet or speciality restaurant, (how nice of them) unfortunately the buffet on the night was dismal , limited and appalling, and i was virtually fuming, now i normally carry a waist coat and jacket but overseas travel weight limits us, what is most annoying is the feeling of being penalised for not being a traditionalist, don't get me wrong i like tradition and silver service along with fine food, but this is a ship that does neither, its a slap the plate on the table and whos next. certainly wont be rushing back, and its sad to see such an iconic cruise line go down hill and not keep up with the times Read Less
8 Helpful Votes
Sail Date: May 2017
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping ... Read More
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping that we have settled into out balcony cabin and to inform us "THEY WOULD BE CARRYING OUT MAINTENANCE WORK in our deck corridor consisting of PLASTIC SHEET COVERING THE CARPETS,DRILLING OFF THE HANDRAILS,BANGING & SCRAPING OF THE WALLS, SMELLY ADHESIVE SPRAY TO PUT UP THE NEW WALLCOVERING and it would be from 31.5.17- 06/06/17 for the 7 days left of the cruise This is having the decorators in i . REFIT not maintenance and WHY when the ship is going in for a REFIT later this year in Oct/Nov Perhaps by doing it at the expense of their customers while cruising it will not need to have a refit The entertainment was good in the Palladium theatre on several nights that we went Dining was average as most of meals served came with green beans not much other veg Cabins are much smaller than Azura and sister ships and also in need of refurbishment Read Less
6 Helpful Votes
Sail Date: May 2017
I was not sure what to expect as a first time cruiser but I was pleasantly surprised with it. I was on the cruise with my husband and his brother (who had an inside cabin). Our cabin with a balcony was clean and the steward, Ritesh, was ... Read More
I was not sure what to expect as a first time cruiser but I was pleasantly surprised with it. I was on the cruise with my husband and his brother (who had an inside cabin). Our cabin with a balcony was clean and the steward, Ritesh, was fantastic, He was polite, courteous, friendly, helpful and cheerful. Nothing was too much trouble. We had our evening meals in the lower Meridian restaurant and the 2 waiters (Kevin and Richard) who looked after us made us feel as if we were the only passengers that they were looking after. I found the food to be very good but my husband (who is a very fussy eater) was sometimes disappointed with what he had chosen. But the waiters tried to rectify the situation. The entertainment in the palladium theatre was fantastic. It was lovely to listen to a comedian without being bombarded with foul language. We did 2 trips from the ship and the one from Olden was amazing but the trip from Flaam was not so good and I did put in a written complaint to the shore excursion team. We are hoping to do another trip on the Arcadia next year. Read Less
1 Helpful Vote
Sail Date: May 2017
We loved the Norwegian fiords, the itinerary was excellent and excursions good. The fiords were undoubtedly the highlight of the trip, and are the memories we want to keep. The ship was ok, but not one to get excited about, and the cabin ... Read More
We loved the Norwegian fiords, the itinerary was excellent and excursions good. The fiords were undoubtedly the highlight of the trip, and are the memories we want to keep. The ship was ok, but not one to get excited about, and the cabin we had was awful (see cabin review) and the memory of that will take some time to fade. We enjoyed the theatre shows, especially the Headliners Killer Queen. Some venues filled up very quickly so we missed some of the other entertainers we would have liked to see. The food and service in the Ocean Grill was very good, we weren't as impressed with the buffet. On entering the Meridian (waiter service) restaurant someone was by the door squirting everyone's hands with sanitiser as they went in. In the buffet however, where customers were handling the serving utensils, using the sanitiser was left up to individuals, and we did see people not bothering. Read Less
10 Helpful Votes
Sail Date: April 2017
We choose the Arcadia because of the destinations she was going to, my husband and I had never been to some of the country's before. Having sailed on the Britannia we didn't think twice about sailing with P&O again. ... Read More
We choose the Arcadia because of the destinations she was going to, my husband and I had never been to some of the country's before. Having sailed on the Britannia we didn't think twice about sailing with P&O again. Embarkation was perfect and we were pointed in the direction of our cabin. Our cabin was somewhat tired looking to say the least and the windows so filthy it was had to see out, on investigation of the rest of the ship every window on the ship was the same making it very difficult at times to see anything. The noise from the bar above our cabin gave us a late night before sleep and a early morning wake up call when beer barrels were being changed and chairs moved back into place, we asked if we could be moved and we were to over the engine room!! The dreadful smell by the shopping area lasted the whole cruise as did the water dripping through the ceiling into buckets, and once onto me god knows what this water is? The food in the Belvedere was sometimes rather bland even though everyday we had curry on the menu. I have never lost weight on holiday before but managed to come home 3lbs lighter. Constant pestering by waiters from the bar, ocean grill and the Sindhi restaurant trying to get you to spend more money while trying to eat your meal became unbearable. To top it off the fire alarm went off and there was an incident in the Paladin theatre. The entertainment was very good and the shore excursions were fine except Cagliari where you are swamped by Street sellers not a nice place to go, nothing to see either P&O would be better off forgetting this place and spending more time in Gibraltar. Black tie evenings is an enjoyable part of cruising for some!! but for those passengers who do not wish to dress up (as this is their holiday after all and they pay the same for their holiday as everyone else), they are not allowed into large areas of the ship on those occasions, why? very unfair don't you think. Poor staff working very long hours with no days off, no wonder they all looked fed up and no one was smiling you might get the odd one give you a smile but you would be lucky. Reception staff were wonderful as were the cabin staff.This boat yes I am calling her a boat as until she has a complete refit and the staff have better working conditions she doesn't deserve to be called a SHIP. Read Less
36 Helpful Votes
Sail Date: April 2017
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I ... Read More
We chose the Arcadia because of the itinerary it offered there were many places we had not visited, we have cruised extensively with other lines and had an outstanding experience but this ranks as the worst. After reading other comments I can only agree the ship is littered with stained upholstery and carpets and a smell of sewage is present most of the time, when the public toilets were working (mostly not) they overflowed sinks were blocked etc they blame people putting foreign objects down them but that can't be a problem perpetually as comments here prove, we had dripping ceilings with buckets etc. Jacuzzis were always roped off and just everything looked tired including the staff who looked thoroughly demoralised in the Meridian buffet they were surly and unsmiling, did not give way to passengers expecting them to move out of the way,tables weren't always wiped after cleaning and the cold meats buffet resembled a jumble sale, and the buffet menu was uninspiring, although outside around the pool there were better options. In the main dining room the staff were exceptional although overstretched they couldn't do enough for us and the menu was good and we would recommend this venu for breakfast also as it saves the problem of searching for tables etc upstairs and the food for breakfast here and in the buffet was good Read Less
25 Helpful Votes
Sail Date: April 2017
Having been on the Ventura we said we would never go with P & O again. However, with a chance of the Golden Triangle thrown in, we decided to give it another go. What a great trip. The Arcadia does lack the wow factor and could do ... Read More
Having been on the Ventura we said we would never go with P & O again. However, with a chance of the Golden Triangle thrown in, we decided to give it another go. What a great trip. The Arcadia does lack the wow factor and could do with some sparkle , renewal of sanitary ware, a lick of paint. The theatre has too many pillars spoiling the view of the stage. On the plus side, the bed was comfortable, the water constantly hot, the cabin clean, tea and coffee. The food was very good, the staff friendly, helpful, smiling and very hard working. Margaret Gilmore, Brian Conley, Shaun Wallace, Maurice Grumbleweed, singers, dancers etc, very good. We only took one trip and did the rest ourselves. The port talks covered self guiding. Went for set dining and had a fabulous table with excellent waiters. They were helpful and coped with us swapping seats and joking with them. Our steward,Bosco, always smiling. Read Less
6 Helpful Votes
Sail Date: March 2017
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The ... Read More
We chose this cruise along with a trip to India. The ship is very tired and needs total refurbishment. The hot food in the buffet was inedible, cold food acceptable. The restaurants were good with a good choice of menus. The entertainment was awful and it was very evident that the ships company were tired and lacked enthusiasm. There was a dreadful smell of sewage on the ship which was so bad we could not sit on our balcony. This ship is not good and certainly not the luxury experience we expected. The only saving grace was the staff who were exceptional and did their upmost to help you. We would never go on this ship again, in fact we are not sure if we would use P & O cruises again. It is a shame as we have been on P & O before and thoroughly enjoyed ourselves. The standards are slipping and it was certainly not luxury. Read Less
13 Helpful Votes
Sail Date: March 2017
We hadn't cruised before but the idea of the Asia cruise with a tour of the Golden Triangle really appealed to us. We weren't disappointed with any part of the holiday, we saw so many places we would probably never visit on a ... Read More
We hadn't cruised before but the idea of the Asia cruise with a tour of the Golden Triangle really appealed to us. We weren't disappointed with any part of the holiday, we saw so many places we would probably never visit on a holiday, Vietnam in particular. The Arcadia was a lovely ship, not too big, we had always dreaded being on a huge "block of flats" type ship and this was perfect. The entertainment provided was in general excellent with a couple of shows which didn't appeal to us but as the saying goes "you can't please all the people all the time" :) The the entertainment staff were lovely, friendly and multi talented, one of them even led the Spanish lessons. We opted for Freedom dining as we didn't want to be regimented by what time we were to dine and it was a wise choice as there were days we didn't get back on board till close to the first sitting and the later sitting was too late for us. The food was always outstanding and the service was good without being overbearing. Our cabin, a deluxe balcony, was great and our cabin Steward was so hardworking and helpful, even giving us tips for time ashore and where to eat and shop. Some people (long seasoned cruisers) complained about the ship saying it was due a refit but apart from some cosmetic wear and tear we thought she was in good shape. Overall this was a great trip and as we said rounded off by the week in India, we would definitely book a P&O cruise again! Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise