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8 Helpful Votes
Sail Date: December 2017
ARCADIA J721 We have just returned from the Xmas and New Year cruise on Arcadia. On embarking we found a note saying that one of our excursions had been cancelled. We went to the excursions desk to see what else was available. The ... Read More
ARCADIA J721 We have just returned from the Xmas and New Year cruise on Arcadia. On embarking we found a note saying that one of our excursions had been cancelled. We went to the excursions desk to see what else was available. The man on the desk seemed to have upset the lady in front of us and when we spoke to him he was brusque to the point of being rude. We reported his attitude to Sandra on reception and next day we had a phone conversation with the excursions manager who apologised and said that was totally out of character. I thanked her for her response but said we would not take any other trips. Things were unfortunately to go downhill from this point. My wife had three outfits with her that she had worn for the weddings of our children and was keen to have photos taken on the formal nights. The lady who took the initial one, which was quite good, said the set of photos would be no problem and we paid £70 on our cruise card for a package of 10 pics. The second photo was a disaster ,washed out and not at all what we were expecting including one with her eyes closed at the dinner table. That one was not retaken. Looking at it the next day with the photographers they said they could tweak it to make the saturation better and clone out the crease in my lapel but we were not happy. We felt we were making a fuss. We went to reception to check if the payment had gone through and see if we could withdraw it. Sandra , one of the reception managers called the photographic manager and we went to the photo section. With Sandra doing most of the talking they talked us into giving them another chance with the photo manager saying they could do better. On Xmas night, in the chaos of the officers carol service blocking all three floors of the atrium, effectively cutting the ship in two, we met the photography manager and asked about the next portrait. She said go down to the lowest floor by the atrium and the photographer there would take it. We went down and joined the queue but twenty minutes later, as we were nearing the front he caused uproar by announcing, with his back to the queue, that he had to go to another venue and we would have to come back at nine o'clock. My wife who has brain damage due to two open craniotomies remonstrated with him to no avail and went off to look for the photography manager who we met on the stairs. She blanked us completely and we went straight to reception. My wife was complaining to them when we saw the photographer taking photos of the couples who were in front and behind us in the queue. They were the ones who were complaining the most. This was too much for her and I'm afraid she was rude to the reception staff demanding to see a manager. On being told that none were available she got even louder and they finally said someone would come. My wife was in tears by the time an officer , in his mess uniform, appeared. He immediately said "I am the hotel manager, I am not going to deal with this tonight you have been rude to my staff, it's their Christmas too, they are away from their families. I will deal with this tomorrow" My wife said she didn't think we were welcome on Arcadia and perhaps we should get off as soon as possible. The officer then said he could arrange for us to be disembarked in Antigua, turned and presumably went back to his Xmas dinner/party. We never did see or hear from him again. There was no xmas spirit for us that Christmas so we went back to the cabin where my wife spent a sleepless night worrying about how we were going to re-pack and find our way home from Antigua. All this trauma knocked my wife psychologically and she would not make eye contact with any officers after this and this triggered back her eating disorder, Dysphagia. She needed to visit the excellent medical centre for a swollen ankle so they have a complete copy of her previous medical history. I never did get the chance to tell the officer that I have worked many more Xmas days than he ever has. Three days later Sandra from reception phoned to ask if we were OK. I said no and she said did I want a meeting with the hotel manager or the photographic manager. I said no, I was on holiday and did not want to spend it traipsing round the ship to pointless meetings forcing my wife to relive the incidents. I told Sandra all I needed from her was the refund of my photography fee and I wanted nothing more to do with them. Unfortunately we had to pass through the photography department on a regular basis and at every formal night they were all over the passengers. On our last formal night our dinner was interrupted twice in 5 minutes by over eager snappers and my wife had to stop trying to eat to stop the onset of Dysphagia and the embarrassment that would have caused on our dinner table. While I have your attention. 1. Why no shuttle buses? Particularly in St Vincent and Barbados 2. Why did the whirlpool never work? Although you could pay £20 pppd for the one in the spa. 3. Why did no one check that the hand sanitiser was being used in the buffet? 4. On disembarkation we returned from breakfast at 0730hrs to find our cabin door wide open, the bedding stripped and no towels when washing our hands and our hand luggage containing iPads , cameras etc on full view. This seemed to be normal practice but very worrying as passengers were already leaving the ship carrying their own cases. 5. As requested we went to reception to book a time for disembarkation and later received a card with a completely different time, I give up. 6. The new sunbeds in the Neptune pool are unbelievably uncomfortable, did no one try them before purchase? 7. The standard of guest entertainers in the Palladium was was pretty poor, particularly while in the Caribbean. 8. The Xmas and New Years dinners were poor in choice and quality and the waiting staff seemed really stressed. As 9. The formal night "Marco menu" dinners were not well received on our table and on one memorable night 5 out of the 6 had the ever present steak and chips whilst the final member had salad. This must tell you something. 10. On the formal nights, most of which seemed pointless, there was nothing to do after the theatre except sit in the corridor bars as the only other venue,the Globe, was occupied by the strict tempo ballroom dancing, shufflers not welcome! This was evidenced by one unfortunate who was tapped on the shoulder during the "gay Gordon's " and told he was out of sequence. 11. The three x 5ft wide galley style laundrettes containing only 3 washing machines and three tumble driers are a joke. Quite dangerous as the doors at each end can strike whoever is standing within the area. This is also occupied by the ironing board and one of the only three irons on board(3 ?) at least one of which would not come up to temperature. 12. There is no drinks package except that approved by your wine "expert". Like the ballroom dancing, no deviation is allowed. We feel that all of the above is symptomatic of the decline in standards of service on P&O. It is no longer a restful holiday as you are pursued round the ship on a daily basis by people wanting you to spend money on photos, speciality restaurants,spas etc. Nothing is offered unless P&O are making money from it. It is highly unlikely that we will ever cruise with P&O again as it is quite clear we are no longer welcome on your ships,but your comments would still be welcome. We will go back to Fred Olsen where we can get far better, less pretentious food, drink packages and will be made to feel more welcome. Their ships may be older and less luxurious than yours but at least you feel they are pleased to have you on board and you are not just a piece of data to be processed through the system as on the Arcadia. Our Peninsular rating seems to have been frozen, presumably because we complained. UNLESS YOU HAVE A VISIBLE DISABILTY AVOID CARNIVAL. Read Less
8 Helpful Votes
Sail Date: December 2017
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at ... Read More
Being disabled we needed an adapted cabin. Our original Carribbean cruise on the Aurora was cancelled and the only cruise we could get with our specific needs was on the Arcadia. We booked it because we've never been away at Christmas and thought it'd be a nice idea. It left on the 16th December and returned on 9th January 2018. What a huge mistake we made! From the start it went down hill when we arrived at the port. Only two porters taking luggage and both tied up unloading a coach. By the time we received help we were cold and already fed up. Check in was it's usual chaos, took about an hour and a half. Next the cabin, what a let down. Supposedly a disabled cabin but not enough room to swing a cat. If you had anything bigger than a narrow wheelchair it wouldn't fit. Travellers beware! The food in the main dining venues was boring and somewhat lacking in taste and most of the service staff throughout the ship were either lapse or stressed. Sat for over 2 hours at the Neptune bar and not one waiter approached, we had to hunt for one when in need of a drink. Christmas cheer was not forthcoming and the decorations mediocre. Casino short on croupiers, New Year's Eve, a black tie event and nobody to open the Roulette tables. The whole trip was one big opportunity for P&O to fleece the passengers of as much money as possible. Getting off didn't go much better, again no porters. We'd booked a wheelchair taxi and the driver was parked at the very end of the bay and asked could she get a little closer. The reply came in the form of 'well they've managed for three weeks on board ship...' How's that just to round off the whole sorry saga? Have now cancelled the further two cruises we have for this year and won't use P&O again. Standards have plummeted since our original cruises in 2007. Surely we can't be the only one's who've had a bad experience on this cruise. According to P&O they only received good comments, we very much doubt that. Read Less
6 Helpful Votes
Sail Date: November 2017
We chose this cruise as it was the right time of year, never been to Caribbean before & will be very reluctant to travel with P&O again, unfortunately the luxury was lacking. Desperately short staffed making the few staff there was ... Read More
We chose this cruise as it was the right time of year, never been to Caribbean before & will be very reluctant to travel with P&O again, unfortunately the luxury was lacking. Desperately short staffed making the few staff there was very unhappy & appearing to be tired. Took 4 days & 5 visits to reception to get cruise card working correctly. Meals were very poor, not hot & tasteless. Service in restaurant very slow & again not hot. Daytime entertainment consisted mainly of quizzes, bingo & bridge. No music in any of the bars during day, only at the swimming pool on odd sea days. No decent djs. Drink prices not bad but refused to pay top price for cans of beer, these are purchased cheaper than draught & don’t taste the same. Jeep tour on Antigua fantastic, Champagne & sunset cruise on Barbados very good but no champagne only sparkling wine no tour representative & left at cruise terminal on return with no shuttle bus. Old tours shown on tv, some not even avaible anymore. Disembarkation was very disorganised, we’re told we would be the next to leave in about 10 mins, then was told a different area was disembarking so would be another 15/20 mins. Any complaints was met by excuses with no one taking responsibility. Read Less
14 Helpful Votes
Sail Date: November 2017
First trip with P&O after 20+ cruises with other providers. The ship had just been refurbished and it showed. Really good job. I will say upfront that they got everything right with this cruise, from boarding to disembarkation. See ... Read More
First trip with P&O after 20+ cruises with other providers. The ship had just been refurbished and it showed. Really good job. I will say upfront that they got everything right with this cruise, from boarding to disembarkation. See my ratings below. The only complaints would be small personal niggles, which cannot really be put down to P&O. So everything was not perfect, but everyone has different tastes/standards. For instance, our table waiter at dinner was slow, but he was polite and still did a good job. In the scheme of things an extra 10/15 minutes at the table is not the end of the world. Standards of entertainment were excellent, even though not all artists were our cup of tea. They were all very professional, which cannot be said of some other cruise lines. Choice of entertainment throughout the day was huge and, again, if you wanted to complain, you would have to say that their was too much and you couldn't fit it all in. This was a 24 day cruise with a lot of sea days. Suits some but not others, but it is your choice when you book, so how do people justify complaining about this (some did!!). Similarly, products throughout the ship, including trips & internet, were quite expensive, but aren't they always? If you can get this cruise at the right price it is tremendous value. My one stand out comment would be the excellent choice and standard of food throughout the ship. Coupled with the Arcadia being an Adults Only ship, this celebration of my wife's 65th Birthday could not have gone better. Read Less
9 Helpful Votes
Sail Date: November 2017
Went on this Caribbean cruise from Southampton to celebrate a 50th wedding anniversary earlier in the year. Never been to the Caribbean previously, but have cruised twice before with other operators. Embarkation was easy, booked arrival ... Read More
Went on this Caribbean cruise from Southampton to celebrate a 50th wedding anniversary earlier in the year. Never been to the Caribbean previously, but have cruised twice before with other operators. Embarkation was easy, booked arrival time was 15.00, we arrived about 20 minutes early but went straight through and we were having a cup of tea in our cabin by 15.15. Cabin was good and as expected. Steward, Thomas looked after us very well. Very windy crossing overnight to Coruna but the only thing that woke us at 04.00 was the banging of an unsecured balcony connecting door between ours and next doors.A phone call to reception got an immediate response and back to sleep we went. Although on Freedom dining we mainly dined in the Belvedere and found that satisfactory, although the flow of people around the various serveries could have been better managed by having a stock of trays and cutlery etc at the entrance as well as at the serveries. We went to the Meridian restaurant about 4 times (3 for black tie nights) and found the service and food quality to a good standard. We enjoyed the cruise, although the humidity in the Caribbean was much higher than usual- even the locals were complaining, so activity was curtailed to a extent. Most of the cruisers were above 50 years old, and were a happy group, although of course, there were the usual small number of those whose expectations seemed to be rather unrealistic. The Captain had a great sense of humour which helped particularly on days when the weather was not so good, and he did his best to keep out of the way of the worst. Ports of call, with the exception of Coruna where the weather was wet and there was not much of interest, were good and varied and gave us a insight into the Caribbean life both for the poor and the rich. Disembarkation went well although with a time slot of 9.15 to 9.30 there was some hanging about in the lounge having had to leave the cabin by 8.00. Whilst it's unlikely we would do this length of trip again- 16 sea days was great to relax but got a bit boring after leaving Ponta Delgada, we were certainly happy with the ship and if we were to cruise again would be looking for one of her other trips. Read Less
8 Helpful Votes
Sail Date: November 2017
Getting on and off the ship first class, ship it's self was clean and tidy accept the rip in the seat in the Palladium. Cabin was clean but not dusted before or during our stay.I left my name on the stand of the TV in the dust. I ... Read More
Getting on and off the ship first class, ship it's self was clean and tidy accept the rip in the seat in the Palladium. Cabin was clean but not dusted before or during our stay.I left my name on the stand of the TV in the dust. I personalty own my own cleaning business, So wasn't happy. Entertainment great and the activities. Wasn't told there would be a formal night before we left so was very upset when there was one on board. The service in the restaurant was terrible, first we never had glasses or flowers on our table for the first 2 nights, 2 of the ladies had a bottle of white wine between them and had to ask for the bottle every time they wanted a drink, Three of us on our table of 6 didn't drink alcohol, but not once was we offered anything to drink. The food was bland tasteless and served with no grace everything was to much trouble, but the last night they fell over each other to serve us we even had soft drinks offered us. Would have helped if there was transport from the port to the centre of Amsterdam. Its was a good walk and being in our 50's, 70's and 80's we were tied to do much else. This was to be a warm up to my 60th birthday to see if I liked it to go on a longer one. Still trying to make up my mind !!|!!!!, All my friends are long term cruisers . One lady with us had only been home a week from a Caribbean cruise , she was served a bowl of soup the bowl was red hot but sadly she had to send it back as the soup was cold. Oh and to finish on a funny note.... our 82yr old member and 53yr member of the group was waiting for the lift on our last day, when it arrived there was a couple having sex on the floor of the lift. We did laugh but !!!!!!!!!!!! Read Less
14 Helpful Votes
Sail Date: November 2017
Just got back from Arcadia’s first cruise after her refit. Everything was as you would expect apart from a few little niggles Cabin clean and tidy Celeste was a great cabin steward, unobtrusive but efficient. Food was standard ... Read More
Just got back from Arcadia’s first cruise after her refit. Everything was as you would expect apart from a few little niggles Cabin clean and tidy Celeste was a great cabin steward, unobtrusive but efficient. Food was standard P&O fare good but not over fussy, waiters all friendly and helpful Only niggle on the food was their decision to mash up the Stilton on the second night so the crust was served without any cheese. Didn’t make sense to me. Drinks were reasonable. Wine list very extensive. Those we tried were excellent. Heard some people being refused certain spirit brands on the menu not in stock. I was refused tanqery gin as it was out of stock. I guess this will be resolved by next cruise. All new carpets looked great the refit has improved the ship. Still some water coming through the ceilings in some P.O. lick areas and a couple of lifts not working. But to be honest we’ve seen that on lots of other ships. All in all great cruise pity we couldn’t afford more time off work for a longer cruise. We will no doubt cruise on her again Read Less
8 Helpful Votes
Sail Date: October 2017
As a customer on a present cruise I am not interested/concerned with a future refit as everything should be in tip top condition now before the planned refit. The ship was due to set sail for Germany at noon on 31st October. Well I have ... Read More
As a customer on a present cruise I am not interested/concerned with a future refit as everything should be in tip top condition now before the planned refit. The ship was due to set sail for Germany at noon on 31st October. Well I have never been on a ship that had so many toilet facility failures during a cruise. Lifts, sinks, toilets and laundry machines out of action, all going to be put right though with the refit? The food, staff were amazing as were the entertainment provided The cabin on deck 7 was great. B32 Port side with bath overhead shower and balcony. The ship seems to creak quite a lot, so much so that my wife had to wear ear plugs at night to get to sleep. We were transported to Southampton by feeder coach, which was brilliant, we were on the ship and at our cabin within twenty minutes after leaving the coach, the cabin was great , however the bathroom was starting to look a bit tired, but served its purpose. We had decided to book freedom dining which was a great decision, the entertainment and activities were so very good throughout the entire cruise. The staff throughout the entire ship were simply amazing. We visited some great Caribbean islands and met some great people both on and off the islands. Overall the cruise was very enjoyable, would I travel on the ship again? well yes I suppose we would, especially after this much needed refit. Read Less
15 Helpful Votes
Sail Date: September 2017
Hope you are prepared for this! We started well, a very quick check in and cases already in cabin when we arrived. Windy and cold when we left so no real sail away party. Usual lifeboat drill, with cabin cards being checked to make ... Read More
Hope you are prepared for this! We started well, a very quick check in and cases already in cabin when we arrived. Windy and cold when we left so no real sail away party. Usual lifeboat drill, with cabin cards being checked to make sure everyone attended (a bit of a shambles in the theatre with some people who didn't show their card and never got asked for it). Then back to complete unpacking and ready for dinner. First sitting on table for six and delightful table companions. One couple had been upgraded to a suite so at that point felt quite jealous.... First night a little windy but nothing untoward however it gradually increased - force 7, force 8, until one evening yes, you guessed it force 10..... (so glad I had taken my seasick tablets!!) However I felt Arcadia coped well, although the bangs, bumps and creaking did cause several comments. I no longer felt jealous of , our now friends , in the suite as it was situated at the stern right over the propellers and very very noisy and bumpy in their cabin. It was five days before we could really venture outside safely. No swimming pool neither - far too dangerous. But it was lovely being rocked to sleep each night. Finally got into New York which was extremely busy and very hot (Donald Trump and United Nations in town!!!!!) Very high security everywhere and lots of roads closed off to traffic so our taxi driver had to drop us off in the middle of the road. Then the fun started again, New Port missed because the hurricane was catching up, made Boston safely in the pouring rain but Bar Harbor missed because again bad weather catching up. Eventually got safely into Halifax where we had a trip to Peggy's Cove which was far too short - about 40 minutes there- then back on board ready to leave. BUT NO - a rope tight around asipod so we were stuck! So instead of sailing away for Saguenay we stayed in Halifax and the next day we wandered into the quayside. By the way, we had to berth much further down than usual so we had to use a shuttle bus just to get out of the secure area where we were. Then we had to miss Saguenay and straight on to Quebec for our two day stay-Wrong Again we didn't arrive until 9 pm the first day so one day there missed. Second day in Quebec was lovely. Bright and sunny. THEN as we prepare for sail away the captain informed us that instead of going on to Sydney we were going to head BACK to Saguenay as that was a much nicer port sailing up the fiord . If anyone does go to Saguenay, the "La Fabuleuse " show is not to be missed. It is absolutely amazing, brilliant, wonderful..... However by this time many people were very unhappy as missing out on tours, disappointed at missing seeing relatives and often general lack of information. Personally, hubby and I felt the captain did the best he could and the excursion staff went all out to rearrange tours and put on additional ones for people where possible. Total of three ports missed and shortened stay in Quebec. Of course this further change to the itinerary meant six days at sea coming home instead of five. However P&O did compensate a bit with the odd bribe here and there..... BUT FOR US the icing on the cake was on the third day into the cruise whilst in the middle of the Atlantic we booked a further cruise -ON ADONIA! Eight days later we joined a large queue of people trying to find a new cruise to book...honestly the loyalty manager didn't even know about the sale of Adonia.. Arcadia is still a good ship although perhaps a little tired in places. Unfortunately several couples had to move cabin because of leaks etc - one couple three times, but she is going in for a full refit in November when all these problems will be solved (hopefully). The food in the MDR was excellent. Plenty of choice and as much as you wanted if you asked. The Headliners on this cruise were the best we have seen on any cruise and we thoroughly enjoyed the shows. The entertainment manager was also brilliant and really worked hard as did his team. Other entertainment varied but I always feel it is personal choice - I didn't like the second show by the comedian but hubby did! I loved the local dance team brought on -but hubby didn't. The usual Art and Bridge classes were well attended and there were plenty of interesting talks etc every day. Overall I think it was a good cruise despite lots of problems and as usual all the P&O staff on board were brilliant and couldn't do enough for you. Can not say the same for the shop staff who are often quite rude and pushy. Next cruise in May is on Oriana for the first time but we will certainly go back to Arcadia as soon as possible. Read Less
14 Helpful Votes
Sail Date: September 2017
Embarkation well organised, onboard for late lunch. Deluxe balcony cabin very clean, plenty of space but needs decorating and new bath fitments. Food was consistently good both in meridian restaurant and Buffett. Cabin steward, waiters etc ... Read More
Embarkation well organised, onboard for late lunch. Deluxe balcony cabin very clean, plenty of space but needs decorating and new bath fitments. Food was consistently good both in meridian restaurant and Buffett. Cabin steward, waiters etc and reception all great. Toilets often out of service around ship which was a nuisance. Headliners in the Palladium were fantastic, better than Broadway! Entertainment team real fun. So why the disappointment? Would have all been ok really if it was a 7 day trip but for 24 days the variety in daily activities was limited and evenings were not really organised to occasion with the lamentable DJ one of the problems.One passenger said "its a cruise for the oldies, what did you expect"? Whilst it was adults only we did expect more. Gym was ok but all the talks in there were repeated and limited knowledge- just a marketing ploy. New York stop went fine although immigration took a while. We booked our own trips as ships too expensive. Had to cancel Bar Harbour and then Quebec one as only 1 full day there. Information from the Captain was limited - we were told due to the hurricane weather Newport stop bypassed as it was a tender & would not be safe - ok. Onto Boston. Bar Harbour & Sidney - also tender ports cancelled although we found out later other ships had no problems using them. Propeller problem gave us 2 days in Halifax which is lovely, but due to lack of info we all rushed back at 4 pm to be told we had the extra time. Quebec only 1 full day and then a right mix up for the excursion team again when backtracking to Saguenay instead of Sidney! Too many days at sea a not enough port stops! We did have Champagne that the family had organised for our Anniversary - but delivered 6 days late! We were given onboard spending but bought things we didn't really want in the expensive onboard shops so they got it back. Also advised we would have money off future trip but when we enquired were given very misleading info so won't bother for a while. To us the ship was not really big enough for a long trip and was more geared to seniors more senior than we are. Saying that, there were some great ones onboard! Read Less
6 Helpful Votes
Sail Date: September 2017
This was our first cruise and a bit of a special occasion for ourselves but where do I start! Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our ... Read More
This was our first cruise and a bit of a special occasion for ourselves but where do I start! Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our cabin but everywhere on the ship. Leaks springing up everywhere, through walls, ceilings and blow dryers constantly in use throughout the ship. We excepted this was a long cruise for our first one and the weather on the crossing was force 7-9 for 3 of the days, this was not a problem you expect this on the Atlantic. The ship was tired and much in need of a refit or replacement we excepted this and looked forward to the ports of call and shore trips we had booked. We finally arrived at New York and told ourselves, here we go this is what we signed up for. New York was ok but spoiled by immigration who took from 10:00 till 16:00 to process passengers off the ship, we managed to finally get into the city at just gone 14:00. This was not P&O's fault, just the Americans being there normal anal selves.! We left NY and from that point it just went down hill even more. Rhode Island Bar Harbour Saguenay ( Later to be reinstated and Sydney cancelled ) All the above ports cancelled and then to cap it off, 1 day in Quebec and not 2!! Weather was to blame we were informed and the Captain was not prepared to launch the tenders. ( 4 other Cruise liners, when we spoke to passengers ashore, managed to call at all of these ports with no problem ) Service in the restaurants was very good, we eat in The Ocean Grill 3 times and this was excellent and highly recommended by ourselves. Entertainment was first class. Read Less
10 Helpful Votes
Sail Date: September 2017
Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ... Read More
Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ports we stopped off at were within a short walk from the ship in dock to the shop's and scenery, embarkation was easy and quick, suitcases were delivered to cabin, very relaxing and enjoyable cruise, my parents had disabled cabin with balcony and everything was there that was needed, good selection of shops on board but we did find them a bit expensive, a variety of bars with music and entertainment to suit all, I loved the glass lifts where you could see the sea as you go up and down, the palladiam theatre is worth a visit for entertainment, was sorry when the cruise came to an end, well done Acadia and a big thank you Read Less
8 Helpful Votes
Sail Date: September 2017
We had been to The Fiords before and wanted a short cruise where we could get an accessible cabin. We tried all the other cruise lines without success and as a last resort tried P&O. They had one balcony cabin left and we booked that. ... Read More
We had been to The Fiords before and wanted a short cruise where we could get an accessible cabin. We tried all the other cruise lines without success and as a last resort tried P&O. They had one balcony cabin left and we booked that. When we arrived at the ship the check in was easy and without hitch. That's where it stopped. We were told our cabin was ready and to go to deck six. As we were both on mini scooters getting a lift was almost impossible, everybody kept pushing in front of us (and these were supposed to be adults ) We got a lift after over half an hour and went up to deck 6 only to find our cabin C2 was right at the front of the ship. There was no easy way to open the door and we had to wait for our cabin steward to open the door for us. That was just the start ! The balcony was totally inaccessible for two reasons , firstly the electric curtains opened the wrong side and covered the door, secondly the balcony was so small the chairs each had one leg resting on the ramp and therefore the both rocked from side to side. There was no room to put the footrest out so they were piled on top of one another. If the chairs were pushed forward off the ramp they were against the balcony rail ! The cabin was at the very font of the ship and the dining saloon was at the very back, a long way to go if you are disabled. The toilet roll holder was 12" from the floor, needs raising 2ft. Finally the TV wiring would have been condemned by any electrician as being dangerous ! If it was not for the very high quality of the food and the very helpful staff this holiday would have been a total disaster. I have already reported this to P&O but they have not had the decency to reply. If you are disabled be warned, reject cabin C2. Read Less
30 Helpful Votes
Sail Date: August 2017
Just returned from 14 nt med cruise 6th/20th Aug. I will give you my honest reviews as follows: Negatives: 1st nt. Dreadful penetrating creaking all over cabin(B29) Rang reception at 3 am. Night Manager came to see us, he dealt with ... Read More
Just returned from 14 nt med cruise 6th/20th Aug. I will give you my honest reviews as follows: Negatives: 1st nt. Dreadful penetrating creaking all over cabin(B29) Rang reception at 3 am. Night Manager came to see us, he dealt with the problem promptly. 10th nt. Very noisy vibration noise. Rang reception at 1 am. Night Manager arrived and immediately took us to sleep in another cabin. Noise gone when we returned in the morning. They said smoke from the threatre, they use, had got into the AC. We are on the 7th deck theatre on the 2nd!!! 12thnt. Creaking again but not as bad as first nt. Stuck with it till 7 am. Went to reception who sent the day manager up, they dealt with it once again. At 5pm he came to see us again and apologised for the 3 bad nights and gave us a substantial credit for our next cruise. Couldnt fault how they dealt with it even though we had 3 bad nts. Public toilets: For 14 nts at least 1 or 2 toilets were down through out the cruise. Deck 7(B) were down all day at one time. They stopped all paper towels and tissues in all toilets, stating they were the problem.People putting them sown the toilet. You had to use the useless dryers. Not good. Good points. We were freedom dining in the Meridian (3) Good service and friendly staff. -Ocean Grill £12 95 excellent meal. Entertainment: Headliners shows fab. Comedian, bril, Brit tones, bril. .Others ok. Risinig sun bar, Chris Shaw on sax brilliant.Pools: Plenty of sun loungers. Reception: Helpful. Although we had 3 bad nts we had a wonderful cruise. The Staff are friendly and very helpful. Our cabin steward Francis was always smiling and helpful.. We have been on most of the P&O ships but Arcadia isntt as good as the others. The entertainment just is not coordinated, in order for you to see most of the entertainment in each of the venues. All in all as I have stated we enjoyed ourselves(always do). But have only given 3* because of the bad nts. Read Less
12 Helpful Votes
Sail Date: August 2017
We tried cruising for the first time 2 years ago, aboard Britannia, and it was absolutely brilliant. Modern ship, lots of entertainment, great technology in the cabins and despite the volume of people queuing was not an issue. We fancied ... Read More
We tried cruising for the first time 2 years ago, aboard Britannia, and it was absolutely brilliant. Modern ship, lots of entertainment, great technology in the cabins and despite the volume of people queuing was not an issue. We fancied going to Russia so thought we'd again use P & O this time aboard the adult only ship and the only one with an indoor pool, what a terrible mistake that was. Embarkation aboard the ship was great, very easy and smooth. Cabins were ready at 2pm which we were very impressed with. Straight to the cabin and unfortunately we were really disappointed. The cabins was very clean and the balcony was bigger than on Britannia, sadly that is where the positives end. The bathroom suite is canary yellow, not a big problem but outdated to say the least and the bathroom had a bath as opposed to a stand alone shower. If you are taller than 5' then the bath is of no use what so ever as you must choose between bathing your legs or torso as opposed to both. The cabin itself had only 1 electricity socket ( amazing that that is possible in this day and age), the tv was terrible (yes you don't go on holiday to watch tv) and the information channel regularly down. You also couldn't watch things when you wanted, ie presentations aboard the ship or films etc. The cabin was decorated in a 1980's style, complete with faded marks where pictures had once been hung on the walls. I was astounded to hear that the ship was only commissioned in 2005 !. Onto the dining and this was the worst of all. We as a family are definitely not food connoisseurs and are more than happy to eat simple food rather than something fancy. We on several occasions ate dinner in the horizon buffet and to compare it to school dinners would be insulting to schools nationwide. The food was bland, tasteless and at best lukewarm. A sampled a sticky toffee pudding one night and there was no sugar in it, just bland over cooked sponge. The meat was suspiciously past its best and one occasion the staff got a thermometer out and swiftly all the meet was removed from the counters. It was genuinely terrible, lunchtime food was not much better and breakfast was a daily competition to try and find a table amongst the hoards of people sat occupying tables and not partaking of the delicious food on offer. The alternative was the main restaurant, which I have to say was excellent, but because it was so good (and the buffet so poor) it was always busy. We were freedom diners so this inevitably meant each night we had to join a queue to get a buzzer and wait for a table. Whatever time you went this happened (so there was no way of avoiding it), on average we waited around 20 mins for a buzzer and then up to 40 mins for a table. Entertainment on board was really varied. I understand they were catering for a certain demographic but the incessant cross selling be it foot insoles, cd's, tat from the gift shops, excursions, photo experiences and even a tour of the ship was exhausting and over the top. P & O seem to have completely lost there way in this regard. The horizon theatre company on board I have to say were excellent, the Queen show is the best I have ever seen aboard a ship. The other entertainers were poor, at every opportunity a duo were rolled out to sing throughout the ship and their singing was dreadful. Some of the quizzes were good fund, especially the Mr & Mrs and the harpist was outstanding. But tribute acts, comedians or entertainment were otherwise severely lacking, especially during sea days where the best options were to either complete a jigsaw in the library or attend an Italian for beginners session (we were in the Baltic nowhere near Italy and the beginners session ran every seaday!). I also very much got the feeling that a new ploy by P & O is to offer discounted holidays to those on board if they run seminars/ "entertainment" on sea days. One such example is a lady on board who ran a session on the first day around the psychology of serial killers, which drew a great crowd. This first session was great but as the sea days continued so did her sessions and they became gradually less interesting, no further mention of serial killers just how to stop procrastinating and sleep better. Oh and low and behold at the final session she had a CD to promote, who would have thought we'd paid our hard earned cash to yet again be entertained and then milked for every penny. Service onboard was really mixed, our cabin steward was absolutely excellent nothing was too much trouble. The staff in the main restaurant (not the dreaded buffet) were also excellent, very attentive & kind.The staff around the ship and at bars were similarly excellent. Unfortunately the staff on reception however are not so wonderful, at reception you must again queue (very much a theme on this ship) and when you reach reception will be met with a reply to whatever your question which aims to both patronise and fob you off in equal measure. Reception appeared genuinely clueless when it came to all queries, be it disembarkation, shore excursion meeting times, problems with your cabin or advice. We spoke to many on board who experienced the same level of disservice. Finally the shore excursions, for us the Splendour of St Petersburg trip made the entire holiday, absolutely fantastic and worth every penny. Other trips we arranged ourselves or wandered from the port. I would never again travel with P & O, the ship is falling apart: toilets are constantly blocked and the ship creaks throughout the night. Read Less
15 Helpful Votes
Sail Date: August 2017
Love this ship, itinerary took us to a couple of new places. The ship was full but never felt crowded. Food was lovely... I put on 4lbs. I had to make a choice every night...and the strawberry sundae was delicious! We had the best cabin ... Read More
Love this ship, itinerary took us to a couple of new places. The ship was full but never felt crowded. Food was lovely... I put on 4lbs. I had to make a choice every night...and the strawberry sundae was delicious! We had the best cabin steward ever, Shiva, he was so efficient and helpful. Mum uses a wheelchair and all the staff went out of their way to help her. The doors to the Prom deck were not electric so quite a challenge to get her out there, although there always seemed to be a helpful person to hold doors open. Leaving the Belvedere and going out onto deck 9 by the Aquarius pool there were 2 sets of doors to go through, one set automatic and the other not... I came home with a few bruises as I struggled to hold a door open and push mum through at the same time. Mum has a food allergy and was given the next days menu each evening. She could choose anything and they would make it specially for her. The new menus had lots of choices, I struggled every night to decide what to eat. The daily roast and grill really suited mum, I feel she ate the best on this cruise than any other. Assisted embarkation and disembarkation worked really well, luggage was outside our cabin when we got to it. We had a lovely cruise and we are looking forward to our next one, back on Arcadia next year. Read Less
11 Helpful Votes
Sail Date: August 2017
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the ... Read More
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the buffet. I can only imagine the negative reviewers were probably too fussy. This was the best cruise we have ever been on and just right for an adult cruise. There was no smut at all at any of the entertainements. The trips were well organised and daytime entertainement very good. I did feel that there could have been more shops and the goods in the shops were very expensive. Some of the grade of clothing could just as well have been bought at Primark. Clothing was unnecessarily expensive. It was very easy to get round the ship which is medium size. I would certainly go on the Arcadia again. Read Less
3 Helpful Votes
Sail Date: July 2017
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the ... Read More
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the time, however we had high expectations of the food that we were told by pervious cruisers was out of this world, but the food was of adisappointing standard,very small portions, not always as expected or discribed on the menu, wafer thin sirloin steak, burnt beer battered cod,dry pan fried chicken, 1tiny lamb cutlet the size of a lolly pop, "for an adult male," bitterly dissapointed. The timing of the entertainment and dining were difficult to coordinate. Really enjoyed the sail aways and the lectures on the Vikings, but felt not much to do on sail days for the younger cruisers. The ship looked tired and old fashioned, I guess my expectations were to high,although other multiple cruisers in our party felt the need to apologise to us as they've never experienced a cruise of this average/ poor standard. We will think twice about sailing P & O again. Read Less
8 Helpful Votes
Sail Date: July 2017
Having sailed on our first cruise on Britannia last year in the Caribbean, thought we’d try a mini cruise as a weekend break and an opportunity to see what the experience of departing on a cruise from Southampton is like. So, our choice ... Read More
Having sailed on our first cruise on Britannia last year in the Caribbean, thought we’d try a mini cruise as a weekend break and an opportunity to see what the experience of departing on a cruise from Southampton is like. So, our choice of vessel was basically made for us but I was looking forward to trying another ship in the P&O fleet… The boarding process was a breeze, I think it took us 40 minutes from self-parking the car at the Mayflower terminal to getting in our cabin. We even got fast tracked to check in, which was a nice touch. Not sure why though as we’re not on any loyalty tier yet having only been on the one P&O cruise previously. Luggage arrived only about 15 mins after we got to the cabin, which allowed us to unpack and get right up to the Aquarius bar to find a spot and have a few drinks in the lovely (but unexpected!) Southampton sunshine. It was very busy in that bar but never difficult to flag down one of the waiting staff and the wait for drinks was not long at all. Given the duration of the cruise there were lots of hen / 50th / 40th birthday parties and a fair number of stag parties on board; as a result the age group was broad, not dissimilar to our cruise in the Carribbean, with fewer elderly passengers and more of our age, 40s & 50s. Now it’s fair to say that there was a party atmosphere in the Aquarius bar / sun deck and it wasn’t peaceful and quiet – I’m sure it would have been a bit loud for some but we loved the party vibe. It never got out of hand, though. Now I know it’s not to everyone’s taste, but we also enjoyed the Great British Sailaway on the Saturday up there (although having a few beers definitely helps!) We were Freedom dining and apart from not reading on the card that you should go to the desk on Deck 3, and as a result queuing on Deck 2 for no reason, we didn’t have to wait at all on the first night when we shared. On the second night, we asked for a table for two and only waited about 20 mins with a pager whilst having a drink. Food was great, the same standard as we remembered from Britannia, including the cooked breakfast in the MDR. I’ve read that Arcadia is looking tired in the public areas; well, we didn’t see any evidence of that, even though our previous experience was a ship only 18 months old. The only bars other than the one on the sun deck that we tried were the Intermezzo and the Crow’s Nest which we always enjoy. We didn’t get the chance to see any entertainment on this occasion given the brevity of the cruise, plus the main act on Friday, Killer Queen, we’d seen before only last year. Our cabin steward was good and all the other staff we interacted with were just fine. We loved the port call at St Peter Port, despite the fact that a tender was needed; there’s no doubt that a port visit where the ship is alongside is by far the best option, but the crew handled the tendering process efficiently and we waited no longer than 15 mins for our number to be called. We waited on the quayside for about 20-30 mins to get the tender back, which was fine and there was water on hand in case it got too warm for anyone. We didn’t pay for any excursions and did our own thing. St Peter Port is a lovely small town, narrow streets with shops both well-known UK brands and more boutique style. We found a great craft beer bar the Golden Lion, and then wandered over to Castle Cornet where the views were excellent over the town and the bay towards where the ship was docked. To have done it justice though we should have devoted more than the hour we had available, given it costs £10.50 each to get in. Disembarkation was even easier than embarkation, as soon as we had breakfast we went straight out (they were early calling from the Meridian), and we were in the car by 9:15am. Overall this was a really fun trip and a great way to spend a weekend away, and sample what Arcadia has to offer. I wouldn’t choose to sail on here for a longer cruise if I’m honest but that’s just down to the fewer select dining choices versus Britannia. The promenade deck is plus, but unlike some other diehard cruisers I’m not about to use this as a primary selection criteria! Read Less
14 Helpful Votes
Sail Date: July 2017
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and ... Read More
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and professional. Other bands very average and no nice, big enough dancing places. Two small bottles of water complimentary-a joke! Breakfast and Lunch buffet with little imagination nor a lot of taste. Had to ask at several occasions to re stock spoons, sweetener or food stuff - What are all the 'Station Managers' for.No nibbles in bars for pre dinner drinks. High charge for freshly squeezed orange juice??? Ship definitely needs a revamp. Hotel manager and entertainment manager had an easy task as the buffets and daily programs hardly changed during entire cruise. There were loads of smokers on the rather cool cruise and not one inside spot for smokers! After all that we still enjoyed the cruise because of the itinerary but sad to say next cruise will be with a different cruise line. One pays good money for a cruise like this and could expect a bit more service and finesse in culinary. Also tidying, cleaning up. The one day the outside pool deck area was covered in soot and not cleaned up all day and they covered the pools which were still covered the next day poor show . Read Less
17 Helpful Votes
Sail Date: July 2017
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a ... Read More
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a leg of the World cruise on her in the future. It all started so well, we had an embarkation time of 1.30 pm and arrived a little early as traffic was good and we were in fact on the ship by 1.20 pm. Went to the buffet for lunch and the announcement that cabins were ready came while we were eating our meal. We were quite happy with our cabin and our luggage did not take long to arrive. Our cabin steward came and introduced himself and he was delightful. There were lots of coat hangers so we unpacked and had a quick look round the ship and went to Muster. We then enjoyed Prosecco on the balcony sailing out of Southampton on a sunny afternoon. We chose Freedom dining and normally like to eat around 7.30 pm. This was a problem as there are obviously not enough tables at peak times. On other ships we have had to have a pager but never before have we had to queue for 20 minutes to get one! After standing in line for about 20 minutes then going to the desk we were given a buzzer and told the waiting time for a table, this varied throughout the cruise from 25 minutes to 45 minutes. People were sitting around in any available space to be close by when their buzzer went off. They were even sitting in the windows in the photography section. One evening it was a bit choppy and people were really getting wobbly in their heels and feeling hungry having to stand for so long. This did not make a relaxing experience and is no way to treat passengers. On one evening a crew member was actually going along the queue suggesting that we might want to go to the buffet or one of the specialty restaurants. I think this is unacceptable considering what we paid for this cruise, you would not be treated like this in a hotel. We chose to eat in Sindhu twice and Ocean Grill twice, we also ate in the buffet on a couple of evenings as we just could not face the queing for the Meridian. Both Sindhu and Ocean Grill are fantastic restaurants and we thoroughly enjoyed the experience and at least you could hear yourself speak unlike the MDR. It is saying something when the buffet restaurant in the evenings is quieter and more relaxing than the MDR. We thought the ship generally was OK although not as good as the other ships that we have been on Oceana, Britannia or Azura. I have to say though that the theatre on Arcadia is fantastic. We enjoyed the Fjords and the scenery was stunning but some of the ports were less interesting than others. We did three excursions and thought that they were very expensive for what they were. We went to Briskdal glacier which was great but very expensive for a very short coach drive. We were then were left to walk up to the glacier under our own steam and then there was coffee and cake in a cafe when we got back down. Our second trip was on the Flam railway which was quite scenic but a lot of money for what it was. Our third trip was the one that we enjoyed the most and thought that it was much better value for money. We went over to the garden on an island. We got on the boat right next to our ship and it was a fast boat and we were on the island within 20 minutes. We were welcomed to the island by the owners and they showed us round and then we could wander round on our own before having coffee in their restaurant. We thought that it was a stunning place and well worth the trip. I think most of the passengers on this particular cruise were older pensioners and I found some of them rather rude especially in the buffet. They were lifting the blinds and taking food before the buffet opened for lunch. I often stood back if someone was struggling to get food to give them time but that was fatal as other people would barge in and you would be pushed out of the queue. There was a lot of coughing on board and my husband picked up a flu like illness which he still hasn't shaken off. We had two helicopter evacuations of critically ill people and also one passenger taken to hospital by ambulance. I have to say that every single member of staff we encountered was absolutely brilliant. Our cabin steward was exceptional. This was not a great cruise for us and we won't be cruising again for a long while and if we do it probably won't be with P & O and certainly not Arcadia. Read Less
25 Helpful Votes
Sail Date: July 2017
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The ... Read More
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The itinerary, our main reason for choosing this cruise, was great. Overall we enjoyed the trip but we are unlikely to choose P&O again. The check-in process was very quick and straightforward and our bags were delivered to our cabin before we arrived. Our cabin was fine although the balcony glass was very dirty. Our stewardess cleaned the doors but the outside of the balcony wasn’t washed until towards the end of the cruise. The staff were great – friendly and helpful and mostly with good English. We found the food in the main and buffet restaurants to be rather boring and too British for our tastes. The quality was just OK. The speciality restaurants were excellent. We particularly liked Ocean Grill and ate there four times. We had chosen Freedom dining. This didn’t seem to work very well. On arriving to dine at the time of our choosing we were given a pager and had to wait about 30 minutes on two occasions. This despite being happy to share a large table. Couples who wanted a table for two were having to wait longer. The wine list is very good and the prices reasonable. The entertainment was pretty good, alternating between the permanent team of singers and dancers putting on production shows, and some variety acts. The early shows were sometimes standing room only whereas the late shows (10:45 or 10:30) were about half full. We only did one shore excursion, which was well organised but not very good value. Mostly we made our own arrangements. The other passengers were overwhelmingly British and elderly. We are in our mid-60s and felt young. A lot of the passengers clearly like the Britishness of the whole experience. We prefer a more international mix of people when we travel abroad. There were four medical emergencies (that we know of) on this cruise. Two involved helicopter evacuations that required lots of passengers in cabins at the rear of the ship to vacate their cabins. The first time was at 2am. Clearly medical emergencies can’t be helped but it seemed strange that it was necessary to make public announcements waking everyone up to call the ‘medical response team’. If we could have pagers when waiting for a table in the restaurant surely the on-board medics could have pagers? Read Less
3 Helpful Votes
Sail Date: June 2017
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the ... Read More
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the full price. It was also my 8th time on Arcadia. The itinerary was very good with the first port of call being Skagen in Denmark which is a quiet Danish holiday resort. Plenty of excursions on offer but I spent the time walking around the time. There was a free shuttle to the town centre and the drop off point was also near to the local harbour where there were plenty of restaurants which seemed to attract many locals. Beer and aon open fish sandwich worked out at £25, not cheap, but it was very tasty. Next port of call was Kiel, Germany. This was during the Kiel week festival, so the town was very busy with stalls and fairground alongside the river. Although berthed in the centre, it was a long walk from the ship to the terminal building – around 800m and a further 1Km to the town centre – a bit different from the advertised 400m. No shuttle service was offered. Not too much to see in the town, so I spent much of the day on the riverside sampling local food and drink. Around £3 for a beer and the same price for a bratwurst, The entertainment seemed to be gathering pace as we left the port, but it was still an interesting day. Stockholm next. Here I used the hop on hop off water bus which departed from the stop at the rear of the ship. Cost around £15 and does a loop around many of the sights that takes 50 minutes or so. A relaxing way to see the sights and given that the shuttle cost £5 each way unless you had booked the select fare, it was a good choice. Stockholm is very easy and also safe to tour on your own. Although the ship offered many excursions, some of them didn’t give enough time to explore properly. Now on to Helsinki. This was on 23rd June and many places were closed for the mid-summer holiday. Looks like the Fins enjoy their national holidays and leave town, so apart from the local market, many places were closed. Shuttle to the town was £4 each way and well worth it. The city is easy to make your own way around, but if you are there on a national holiday, booking an excursion may be a good option. Now 2 days in St Petersburg. This was my 7th visit, so was looking to do something a bit different and not too tiring. There are options to do 2 day intensive excursions with P&O or through various local companies. All ship excursions and those booked locally before you travel include a Russian visa, so they tend to be the best way of seeing St Petersburg. I did an afternoon excursion to the Faberge museum which was run in several mini buses, so small group sizes. This gave a very leisurely visit and it was very easy to see all the exhibitions. The guide was very good. The following day I did a boat trip on the Neva and visited the Yusopov palace – where Rasputin was likked. Again, a smallish group and very easy to see everything. Now a day in Tallinn. Here I did the Taste of Tallinn excursion and we were just a group of 6, so it was just like a private tour. The tour gave a comprehensive guide of the old town and stopped at 4 places to sample local delicacies. Not sure about the cost of a shuttle here as I did the excursion. Final port of call was Copenhagen. Here we had one of the prime berths and it was an easy 30 minute or so walk into town. This passed many interesting sights and varying the way back passed the little mermaid. I was very happy with the service provided by all the staff on board and was well looked after by my cabin stewardess Wenzie. Food in the dining room was to my liking but I did have many meals in Sindhu at £16 or £18 for the Asian tasting meal and also a few in the Ocean Grill. Both of these dining options does show just how good food can be and for me well worth the extra charge. Entertainment was a bit hit and miss but this comes with doing too many cruises on the same cruise line – you get used to the shows. There were some interesting talks and those given by Kirov Arts about St Petersburg, Faberge eggs, and other merchandise they sold were interesting as they talked about the history of the various items. Throughout the cruise there was some maintenance work being carried out. This included a much needed sanding of the decks which did cause problems for a few people. Overall, the ship to me was in a reasonable condition and nowhere near as tired as some people have stated but this is a very personal view. Now the big issue I had with the cruise. This was the cabin I had been allocated – E2 at the front of E deck. This is the first time I have had a forward balcony cabin on Arcadia (I prefer the stern cabins), but have had them before on Queen Victoria/Elizabeth. QE and QV cabins were fine, but I would not have one again on Arcadia due to noise and vibration that was not noticeable on the two Queens. This is one of the metal fronted balcony cabins at the front of E deck. It also only has a shower rather than a shower over the bath. I prefer the shower only as it does make the bathroom that little bit bigger. I did find some issues with noise in this cabin. First, for about an hour either side of docking the cabin was noisy and once the bow thrusters were powered up to complete docking there was a lot of vibration. Secondly, the balcony door did not fit properly causing a whistling sound. This was excessive and I had to be moved to another cabin for the night. The door was fixed the following day but by the time the ship returned to Southampton it was starting to whistle again. Third, the cabin is next to an air-conditioning unit which seems to be noisy when in port - after leaving port the noise drops. Fourth, crew access the front of the ship on D and E deck early in the morning and many days there was a clanking/metallic sound every morning around 6am. Also, there were cigarette butts on the balcony which I can only assume has come from the crew areas. In closing, despite the problem with the cabin, it has not put me off cruising on Arcadia, but I would be reluctant to book a saver fare in case I was allocated a forward cabin on E deck. If I was able to select a grade that avoided this area, then I would consider a saver fare, but for me it will more than likely be a select fare and to tick the no upgrade box. I’m back on Arcadia in October 18 and I have one of my favourite cabins on the stern. Read Less
7 Helpful Votes
Sail Date: June 2017
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on ... Read More
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on all our previous cruises we had never sailed out of Southampton so the whole deal was totally new to us. Arcadia was just as we remembered ,a nice friendly ship with plenty of amenities and really friendly staff who could not have been more helpful, the difference this time was the age of passengers ,we felt young at early sixties and as such a lot of the activities were geared to that age group and evening shows were changed to earlier time slots, all well and good but you then had to eat early to catch the second show or go to the early show and rush to get in the dining room, we can only assume this was not popular as it reverted back to normal times after a few nights .Food was of a generally good standard but there were some strange choices in the belvedere at lunchtimes, the food in the Meridian was of a good quality and was served by very efficient and friendly waiters. Our cabin was small but adequate as we only use it to sleep and shower/change in and was kept spotless by our steward Hansel, full credit to him Some passengers were complaining that the ship was on a downward spiral but that never came across to us, like all ships it needs constant attention and the whole of the rear decking was replaced in our fortnight but you just work around it, also some painting was been done on some of the corridors prior to a mini refit at the back end of the year. If there was anything which was a problem it had to be overcrowding on sea days(and most meal times) in the belvedere self service, it did get quite chaotic at times!! Also on a cruise to these destinations at this time of year the sky dome should have been kept closed as by the time it did get shut the cooler weather had got in and left people with no option but find a warmer area to relax, which is why the belvedere was always full !!!! Would we sail on Arcadia again? Yes as its a lovely ship and just the right size but maybe to a different destination with a younger age base, next up Aurora for us as booked for next year and looking forward to more new destinations!! Read Less
4 Helpful Votes
Sail Date: June 2017
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although ... Read More
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although we had to wait for nearly an hour for some other passengers. We had a restricted view cabin which was fine as we weren't in the cabin that long.The cabin did need a bit of sprucing up but that did not detract from the overall holiday. We tried all the dining options and were not too keen on the Belvedere. We were on freedom dining and had no problem getting into the MDR each evening as we didn't mind sharing. I loved both Sinhdu and Ocean Grill and I went to the lunchtime grill by the pool a couple of times. I didn't get the chance to try the afternoon tea , just didn't have time. We only had 2 sea days in the Baltic , 5 altogether ,so the best part of the cruise for me was getting off ! The service was excellent throughout, especially from the cabin steward who was always cheerful and from room service at breakfast. We used the Belvedere for one breakfast , one lunch and one dinner and although there was a large choice , there was quantity over quality. Perhaps a more streamlined menu? We went to quizzes, a good range of talks and some entertainment but only twide in the Palladium , a lovely theatre. The shore excursions in St Petersburg were good . We only did one other , into Sweden from Copenhagen. That was very poor in that we only had 20 mins in Lund and 50 mins in Malmo which we spent most of having lunch. I would certainly go on a Baltic cruise again and would go on the Arcadia if the itiniary was one we wanted. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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