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Sail Date: September 2018
I had sailing into New York Harbour on my yet to do bucket list, plus although we have covered much of Canada we had not touched the eastern side so this was an ideal choice. We have sailed on Arcadia before and enjoyed the fact that ... Read More
I had sailing into New York Harbour on my yet to do bucket list, plus although we have covered much of Canada we had not touched the eastern side so this was an ideal choice. We have sailed on Arcadia before and enjoyed the fact that it was child free. Because it was transatlantic both ways so a number of days at sea we chose to book a suite. The brochure description sounded great and we were given a choice. Booking in for suites and in our case Peninsular club entitlement we sailed straight through at Southampton and provided with a meal, champagne and wine so a great start. Our luggage was in the suite and we were greeted by both the Butler and cabin steward. The Cairo Suite was lovely, Wardrobes for both his and hers plus a dressing area and dressing table well lit in a separate area, wonderful. The bathroom was a good size with dual sinks storage for toiletries etc, separate shower and a full size whirlpool bath. The main area was a good size great bed, plenty of storage, nice comfortable arm chairs and settee plus table, desk etc. The balcony was a super size plenty of room for sunbeds chairs and table. Arcadia had not long had a refurbishment all done in great taste lovely colour schemes so no complaints there. Arcadia has a great walking deck, which allows you to walk right around the ship unlike some of the other P&O ships, this is particularly good. Unfortunately, the weather was not that kind to us so first two days in New York were wet, never the less we did go on the excursions, providing cover of everything we planned to see. Downside is as usual American Customs, everyone on the ship had to disembark and go to customs booths houses in the terminal and were not allowed back on until everyone had cleared customs, with the number of passengers and staff this took a lot of time and waiting around with insufficient seating. Some had booked an open bus tour and as it was pouring with rain, they all got very wet. Entertainment on the ship was good, unfortunately we had already seen some of the shows and Headliners had thank goodness started to embark on some new shows. I enjoyed the use of the SPA and salon facilities were were of good standard and not in my estimation too overpriced. Seeing more remote areas of Canada was really good we particularly enjoyed Halifax and Quebec. This cruise took in provinces of; New Brunswick, Nova Scotia and Newfoundland so a great experience. If you take this cruise and go to Saguenay I can certainly recommend you book the show La Fabuleuse with P&O Excursions. This was totally amazing and incredible in fact totally fabulous. Do not miss this it is one you will never forget. Read Less
5 Helpful Votes
Sail Date: August 2018
We tended to have 2 mini P&O cruises a year, 3-4 day breaks, sometimes to the same location.Over these last few years, these have been on the Arcadia.Whilst we have never had reason to complain about the ship or cabin, there is cause ... Read More
We tended to have 2 mini P&O cruises a year, 3-4 day breaks, sometimes to the same location.Over these last few years, these have been on the Arcadia.Whilst we have never had reason to complain about the ship or cabin, there is cause for concern in other areas.The cabin steward is always helpful,and the cabin maintained well. Where I feel the standards have dropped, is with the quality of the food & service. The food at all meal times, appear to be prepared on a tight budget, with a limited amout of choice over the period of cruise.The speciality eating venues, are regularly pushed, at very high premiums.I honestly feel the service was better, when you tipped the waiters at the end of the cruise.There is no insentive for them to provide exceptional service, as tips are already included. The entertainment is average, and passes the time away, drinks & wine prices increase year by year. the excusions barely provide value for money. We have cruised with P&O for over 8 years, we have to change. We had booked a 3 day break for June next year, but are prepared to lose the deposit & cancel. ; In the checkin area's before we boarded, we spoke to several first time cruisers, & we sang the praises of P&O. During the cruise these same people were saying never again, we inclined to agree . Read Less
4 Helpful Votes
Sail Date: August 2018
We chose this cruise as we had been on this ship last year so we were familiar with the layout. We had been recommended to do the cruise around the Baltics by several people who were on last years cruise, The embarkation for the ship was ... Read More
We chose this cruise as we had been on this ship last year so we were familiar with the layout. We had been recommended to do the cruise around the Baltics by several people who were on last years cruise, The embarkation for the ship was fantastic, within half an hour of us arriving at the port we were on the ship. The only thing that held us up was trying to find a porter with a trolley to take the luggage away. We found our cabin easily but had to wait for our suitcases as they were all being scanned. Better safe than sorry! The cabin had a balcony and was well kept, clean and tidy. Our cabin steward was great as she was always ready with a smile and a greeting. We had a timed dining slot and were served by the same waiters throughout the cruise, they were brilliant. We built up a rapport with them as they came from India and the tests were being played. The food was very good and nothing was too much trouble for our waiters. Every meal we were asked if everything was ok, which we liked. We did try the restaurant for breakfast at the start of the cruise but ended up using the buffet instead as I wanted to choose what I wanted rather than get things off the set menu. The entertainment on the ship was fantastic. All the shows that we saw were West End standard. The entertainment team on the cruise were also very good. Plenty of different activities to take part in if you wanted to. We opted out of the service charge as the tips we gave were to the people who looked after us. As I was travelling with 2 less able walkers I booked the shore excursions online before we went. Oslo was expensive but beautiful, Gotland was full of history, Tallinn was wonderful and easily accessible on foot, Helsinki was amazing as we did the harbour cruise, St Petersburg was breath taking, the buildings were so grand that we couldn't understand how they survived the revolution, Warnemunde was the only place that it rained but it didn't detract us from walking around. Again it was easily accessible on foot. there were plenty of shops and cafes. Copenhagen was our last stop but the trip we took coincided with the visit of Mr Macron to the Queen. We managed to see the palaces but then got stuck in the traffic around the city as streets were closed and there were police everywhere. We did get to see the little mermaid. After that coach trip we were glad to be back on board. The tour guide was very apologetic but she did change the itinerary so that we could see the palaces before the police locked it down. We do like the Arcadia as it is an adults only ship and if we take another cruise it will probably be on that ship. Read Less
8 Helpful Votes
Sail Date: July 2018
We chose this cruise as it took in 7 ports of call of interest. This was our 5th cruise with P&O but the first time on Arcadia. Weather was fine and calm which helped, but everything from food to entertainment was the best we have ... Read More
We chose this cruise as it took in 7 ports of call of interest. This was our 5th cruise with P&O but the first time on Arcadia. Weather was fine and calm which helped, but everything from food to entertainment was the best we have experienced. In the past some dishes in the restaurant were a little soggy such as chips and battered fish therefore we had avoided them but not so on this ship. Executive chef was Trevor Glass, well done to him and his team. Entertainment we saw most included Jo and Liv, Blue Wave and the Headliners all of which were excellent. Ship was well maintained and clean, staff very friendly and attentive, although there was the odd Arcadia pipe leak with a bucket under catching the water until repaired but don’t let this put you off. Thoroughly enjoyed by my wife and myself together with our friends who were first time cruisers. Mark W Read Less
4 Helpful Votes
Sail Date: July 2018
We have always wanted to sail on Arcadia so for our 35th wedding anniversary that is what we decided to do. We chose this particular cruise because it was a discovery cruise with new destinations we had not visited before and we were not ... Read More
We have always wanted to sail on Arcadia so for our 35th wedding anniversary that is what we decided to do. We chose this particular cruise because it was a discovery cruise with new destinations we had not visited before and we were not disappointed. Embarkation went well, straight through and onboard in under 10 minutes ( probably because we were the last coach to arrive having been held up waiting for 2 passengers). Our aft facing cabin was very comfortable and was kept nice and clean by our cabin steward Ajay. Our only complaint about the cabin was the grubby glass on the balcony, it was in need of a good scrubbing not just a wipe over. We found the service in the MDR to be very slow and miserable, when asked for a table for two on our second visiit (and last) we were taken to a table for four, when this was queried the waiter turned and walked away leaving us standing there like lemons. When he returned he took us to another table for four but said we could have it for two?? Yes we were confused as well! The buffet was not much better. Food was ok depending on what you had but not always hot. Thank goodness for The Ocean Grill! Yes you had to pay a service charge but the food and the service was amazing. The entertainment was good, the Headliners were the best we have seen and the comedian Fogwell Flax was brilliant! Disembarkation is another story, it was an absolute shambles. They crammed too many people into the Meridian dining room, no numbers given out and we were held there for 1 1/2 hours - not good!! Would I sail with P&O again - yes Would I sail on Arcadia again - no, she is not the best ship on the fleet by far Read Less
4 Helpful Votes
Sail Date: July 2018
Embarkation quick and easy good size cabin and balcony, pretty good service in the bars and restaurants and the food not so bad although its now more like good pub grub rather than fine dining. The main evening entertainment was much ... Read More
Embarkation quick and easy good size cabin and balcony, pretty good service in the bars and restaurants and the food not so bad although its now more like good pub grub rather than fine dining. The main evening entertainment was much better than of late with a couple of new shows by the resident team and some excellent guest entertainers. We arrived everywhere on time, enjoyed excellent weather and had no problems getting on and off the ship except in Oporto where there were long queues to get back on followed by further queues to hand over the booze bought on shore. This was the first stop and it got much better after that. BBQ's & Pancake days served around the main pool were a big hit on sea days. All this was good however why oh why do they keep spending money on carpets and furnishings when the plumbing is so dire. Hit and miss if a toilet will flush when you want it to and on two days we had no hot water. Reporting problems to reception gets the standard response "we will send a plumber" but none ever turns up, these are major problems affecting whole blocks of cabins (as we found out later) and if they were just honest and told us that we would have been less annoyed . Choosing a sea day to refurbish our balcony with half a dozen men traipsing back & forth, rubbing down and painting was not ideal and as this happened the day after the cabin steward had done a thorough clean of the balcony. There were notices threatening to remove belongings from unattended sunbeds but this never happened with many being "reserved" for hours without being used. Not much enforcement of the evening dress code. We have been loyal to P & O for more than 12 years but I think its time to change cruise lines. P&O really are losing the plot, many of the regular cruisers we have spoken to on this cruise agree that standards fall every time you step onboard. They now seem focussed on selling the spa, the specialist restaurants and over priced trips to the bridge or sail sways with officers. If half of that effort went into fixing the leaks and providing basic sanitation it would be a much better cruise experience. Read Less
6 Helpful Votes
Sail Date: July 2018
Always wanted to go to the Baltics, but this cruise stood out as not many go to all the Capital cities plus St Petersburg, but this one did and the ports of call certainly didn't disappoint. St Petersburg was the stand out ... Read More
Always wanted to go to the Baltics, but this cruise stood out as not many go to all the Capital cities plus St Petersburg, but this one did and the ports of call certainly didn't disappoint. St Petersburg was the stand out highlight , but Stockholm, Helsinki, Copenhagen, Oslo and Tallin were also excellent stops. Embarkation/Disembarkation was extremely smooth and easy. We went on Arcadia in her inaugaral year back in 2005 and she was a lovely ship, although I have to say now some 13 years on she is looking a little tired in some areas, mainly cabin and balconies. Public areas are ok, but nothing exciting. The entertainment in the Theatre was pretty mediocre, but some of the acts in the Lounge bars were very good. We were on Freedom dining and the food on th whole was very good without being outstanding. We ate at each of the select dining options, Sindhu was very good and The Ocean Grill provided the best starter I had on the entire cruise, but not sure that that the cover charge is worth it. Overall very enjoyable cruise, but that was down to the Ports more than the ship. Read Less
1 Helpful Vote
Sail Date: July 2018
We'd not cruised for nearly 20 years, and this time had a (now) grown up 19 year old daughter and an 83 year old mother in tow. We chose the Baltic as I had Danish heritage and we wanted to go somewhere we'd not normally visit. ... Read More
We'd not cruised for nearly 20 years, and this time had a (now) grown up 19 year old daughter and an 83 year old mother in tow. We chose the Baltic as I had Danish heritage and we wanted to go somewhere we'd not normally visit. We had connecting balcony cabins on E deck (E152/E156). The steward opened the balcony so we could share it, and we found the space and cabins really comfortable. Loved the food - mother had three course breakfast, lunch and dinner every day! We didn't need to go to the speciality restaurants, as we found the MDR excellent. We had a table for four near the stern with great views to starboard. The waiters (Peter, Lourenco and Sheila) were attentive and personable, and we got on really well with them. Mother, being less able these days, found the staff in the Belvedere buffet extremely helpful - they carried her tray to her table for her, and were excellent all round. The entertainment was really good - the Headliners' Bacharach and musical shows were great, the 'Two Guys One Piano' show was unique, funny and technically brilliant, and the opera singer was outstanding. Not so sure about the comedian, but I'm sure others enjoyed his routine. We went to the dance classes with Pamela and Peter - they were taxing but enjoyable. We were blessed with amazing weather throughout the cruise, and really enjoyed all the ports. We had P&O trips to St Petersburg, the beauty of which blew us away. Overall, despite the cost, we found the cruise excellent value for money and an overwhelmingly brilliant experience. We loved Arcadia - it's large but not 'too big', and we felt really comfortable. Only downside was the lack of daytime entertainment for our 19 year old. 'Knit and Natter' in the Crow's Nest, and 'Arthritis and Posture' talk are somewhat geared to the older crowd. We left feeling like we could do with two more weeks onboard and can't wait to cruise with P&O again. ...and you just have to do the journey into Stockholm! Read Less
2 Helpful Votes
Sail Date: July 2018
Carolyn & I chose this cruise after booking in Aug 2017 to cruise to the Azores on Adonia. We enjoyed our first ever cruise on Adonia in Aug 2012. P & 0 sold Adonia early in 2018 & so we looked an alternative. We had sailed on ... Read More
Carolyn & I chose this cruise after booking in Aug 2017 to cruise to the Azores on Adonia. We enjoyed our first ever cruise on Adonia in Aug 2012. P & 0 sold Adonia early in 2018 & so we looked an alternative. We had sailed on Arcadia to the Fjords in June 2016 & so happily booked on her again. We stayed overnight at the Chilworth Manor and embarked at 12:30. We were seated for lunch in the Meridian by 1:00 and enjoyed a very pleasant buffet in good company. Our cabin with luggage was ready by 1:45. We use cabin B94, a mini suite. As ever the cabin was well-presented and very clean. The lifeboat muster meeting was managed efficiently and we were able to enjoy sailing away on the Aquarius Deck. As we got the ready for dinner we opened our champagne & enjoyed the canapés. Our choice for dining was freedom dining. We happily took a pager on the first night before enjoying a drink in the Piano Bar. The Meridian table manager apologies for putting us on table 1, but we are glad he did. The table 1 team of Esteven, Francis & Janine were friendly, attentive & work to an excellent standard of service. We used the pager on 11 more nights & always asked for,and were seated at table 1. The menus were consistently varied and interesting. I enjoy fish as my main course & had fish such Arctic char, witch sole. stone bass and sea bream. Carolyn enjoys soups and meat main courses and she was not disappointed. The vegetables were always cooked correctly. Desserts were tempting & delicious as was the Stilton and port! We ate once in Sindhu and had the Tasting Menu which was very good and used Belvedere for the Indian buffet on the 60s/70s night, again the food was great. We enjoyed leisurely breakfasts in Meridian, but used Belvedere when we went on early excursions. The variety & quality was good. Belvedere also did very light scones to enjoy with an afternoon cuppa. We enjoyed the entertainment in the bars, particularly Liv and Jo and the Misty Blues. Our favourite bar for late drinks was the Crow's Nest. All the ports and shore excursions were very interesting. The first port of Skagen at the very northerly tip of Jutland, Denmark was beautiful and well worth an early start that meant we were on the beach watching the North Sea & Baltic merge by 8:00 am, Some people we spoke to were not impressed by Skagen & questioned why the port had been visited. I think the Danish authorities insist on another Danish port if a cruise wants to visit Copenhagen. If so that is a good trade off! Our 2nd port was Stockholm & we awoke at 6:00 to enjoy the sail through the Stockholm Archipelago. We spotted a sea otter, 2 large birds of prey, cormorants, shags and lots of noisy crows on the increasingly inhabited islands as we approached the city. Our excursion was on the Ocean Bus which was entertaining & informative. We were able to enjoy coffe and cake in Stortorget before exploring the Gamla Stan in the afternoon. We saw the changing of the guard at the Royal Palace. We visited the Storkyrken before a well-earned drink in the sun. The shuttle back to Arcadia was well-organised. The evening cruise in the Archipelago was like an extra excursion. P & O wisely swapped the days of the visits to Helsinki & Tallinn to avoid the Putin/Trump summit. We visited Porvoo Old Town to explore the media all streets, make purchases at a chocolate shop and visit the Lutheran Cathedral. Coffee and cold drinks at the Glassikon cafe near the Cathedral is highly recommended. In the afternoon we visited Haikko Manor, a very upmarket hotel and spa on an an inlet from the Baltic. There is a strong Romanov connection with the Manor which had beautiful rooms, grounds & views, as well as sticky buns! The weekend port was St Petersburg. I was pleased to wake early to see Kotlin Island, the home of the Kronstadt Naval Base. There was a mutiny there in 1921 & the Red Army walked out on the ice to deal harshly with the mutineers. We expected a long & tiresome process to go ashore, but the process through a relatively new cruise terminal was ok. Out first excursion was Panoramic St Petersburg which gave photo opportunities for all the main sights. Tatiana, guide was very good. She told jokes and gave us all Russian lesson. My highlight was visiting the cruiser Aurora. Arcadia was berthed less than a mile from the Krestovsky Stadiam where England played Belgium. The stadium lights changed colour and looked spectacular near a new bridge and the Lakota Tower the tallest building in Europe. In the evening we went to the ballet to enjoy Swan Lake in one of the oldest theatres in the city. The building was spectacular and the performance was brilliant! On Sunday morning we had a champagne breakfast in our cabin, though we saved the champagne for the evening. Fruit, cheese, cold meats, pastries with tea & coffee was more than enough & we saved some pastries for elevenses! In the afternoon we went on the Peter Paul Fortress and River cruise excursion. Once again Yuri, the guide, was insightful, amusing and very efficient as he moved the tour through the Fortess on a very hot day. The prison was fascinating and the Cathedral contained the tombs of the Romanov Family, including the Royal Family who were killed at Ekaterinburg in 1918. We sailed for Tallinn on Sunday evening & got even better views of Kotlin Island before dinner. We were berthed at Tallin by 6:30 and was able get photos of the medieval town from the deck before the Costa Magica moored alongside us! The day was to be a hot one. Gregor, the guide, provided a real understanding of Estonia's history. The highlight was a recital of medieval music in one of the many churches in the Old Town. Tallinn was very busy! 4 ships were in port all larger than Arcadia. Perhaps the Helsinki summit added to the congestion, but as Gregor said at least we understood how busy a medieval Baltic port town would have been centuries ago. I know modern Tallinn smells nicer than the Old Town would have been! Our penultimate port was to be Copenhagen.We arrived at the Langeline Cruise Terminal by by 10 am. We had visited Copenhagen in 2011 for a city break & so opted to visit Frederiksberg Castle at Hillerod & Kronborg Castle at Helsingor. Both sites have convinced us to visit again one day. The drive back to the city was along the Strandvej, th richest road in Denmark. It's 40 km of prime property, small harbours and attractive beaches. We had time for a stroll near the Kastellet and have a coffee and a Holly bar before going aboard. Oslo was to be the final port. The 60 km long & provided a great introduction to a lively city. We took the Fjord cruise on the old boat Helena. The commentary by the guide who had studied at Lincoln Uni took us through 10000 years of history. A prawn buffet lunch with a glass of rose & a cold was most enjoyable. The new Opera House is spectacular and the view from the Fjord gave beautiful panoramas on another stunning day of weather. The Helena returned to its mooring below the Akershus Fort which we visted to take in different views and an outdoor drama performance of a 19th tear jerker! We then moved on to the Slottsparken via the Raadshussen and historic ships moored nearby. The park at the Royal Palace provided welcome shade and we too photos of very healthy hydrangeas and other attractive plants. We made our way back to the Aker Brygge after coffee, cold drinks & cake in an air conditioned cafe! The bars & restaurants, including Jamie's Italian & TGI Friday, in the modern development on the Aker Brygge were all doing great business! I was disappointed that the Seaside Bar had run out of Norwegian beer and had to choose between a Carlsberg or a Kronenburg! There was plenty of prosecco for Carolyn! The evening cruise out to sea did not disappoint on a beautiful evening with a very bright half moon. The 2 sea days back to Southampton were enjoyed in fine weather on calm seas. We packed slowly, took the opportunity to catch up our reading, had swims, played quoits & golf and enjoyed a very tasty afternoon tea in Meridian. All the staff in all departments of the ship were friendly, polite, helpful and efficient. Roly, our cabin steward, was particularly helpful throughout. This cruise was only our 3rd in 6 years all with P & O. As you will probably have seen by reading our review we still get excited about the experience & thoroughly enjoy our time at sea. I appreciate that some will take issue with some of our comments, but it takes all sorts! Read Less
1 Helpful Vote
Sail Date: July 2018
This was our third cruise with P&O and to say we were disappointed with the ship would be an understament. The locations we visited were spectacular, the crew and staff could not do enough for you, but the ship and P&O seem to ... Read More
This was our third cruise with P&O and to say we were disappointed with the ship would be an understament. The locations we visited were spectacular, the crew and staff could not do enough for you, but the ship and P&O seem to be failing in many areas. The following is just a few examples of the issues we had on the cruise, some may seem trivial but all together they had an effect. The first thing we had issues over was the toilet in our cabin, every day we had issues with it not flushing and had to keep on reporting it. The toilets on the Belvedere deck at the back of the ship were blocked a few times to overflowing. The air conditioning unit in our cabin although on maximum was very inafective, I fact could not be felt at all most days. The food I’m my view was well below the standard expected of a company like P&O, it was the same thing every day with the exception of the odd speciality meal, never very hot either. The cream for desserts was like eating gravel in thick milk, not nice at all. The cakes were lovely to look at but the taste was somewhat disappointing to say the least. On a more positive not there was always plenty of tea coffee and milk. The resturant for freedom dinners was when full very hot, considering the outside temperature was 30+, no air conditioning was noticeable at all making eating very uncomfortable. The prices on the ship for goods are way way inflated. A notice on the counter in the shop says that they are competitive in price and duty free. I went to purchase a pencil case for my grand son, a simple cheep plastic pencil case you can buy from other outlets for around £1, however on the ship this was just short of £10. Russian dolls starting at £400 then £600 and just short of £1000 the same ones in st Petersburg 30, 70 and 100 Euro. Other goods on the ship like gold and silver plated chain at £1.50 an inch, sales staff trying to get you to purchase jewellery constantly being pushy with items that again seemed to be over priced. The price of drinks we noted had increased since our last cruise, but the glasses seem to be smaller. Transfer busses from port to city locations were once free now you have to pay for them. Don’t even bother thinking about purchasing currency on the ship. We purchased some currency for when we were in Helsinki, as we did not use it all we sold it back after about three hours and lost nearly £10 in exchange rates. Ships lifts out of action for the duration of the cruise, a spa pool empty and out of order for the whole duration of the cruise. One of the two pools empty for three days on what were very hot days, yet had been full on departure. Overall look of the ship felt tired, damage to ships fittings not being replaced, one particular light had a smashed globe on it , trivial it may seem but it was the first thing you spotted on the sun deck. Sun chairs covered in soot and oil from the ships funnel, whilst the white part of the seats were cleaned down as much a possible the blue parts were not so your cloths ended up being stained. All it would have taken was to put a cover over the chairs at night when stacked. Wooden chairs that hold the life vested on deck 3 were varnished during the day so they could not be used, along with the railing tops on deck three. All in all not happy at all. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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