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Sail Date: January 2015
This world cruise was a big disappointment when compared to Arcadia's 2010 world cruise. P & O's pre-departure administration was poor and error prone. The embarkation was appalling. The ship's interior is drab and ... Read More
This world cruise was a big disappointment when compared to Arcadia's 2010 world cruise. P & O's pre-departure administration was poor and error prone. The embarkation was appalling. The ship's interior is drab and shabby with badly marked bulkheads, scuffed furniture, tape holding things together and numerous water leaks. My cabin had a visible dent in the mattress and the window's double glazing was blown. There were four electrical problems in the cabin of which only three were repaired. Plated meals in the main restaurant made a travesty of the supposedly fine dining. The food was pleasant but the menus were highly repetitive. The volume in the theatre was ear splitting and requests to turn it down even slightly were refused. Very few well known entertainers or lecturers were employed. Reception staff were unreliable. The staff were pleasant and hard working but had considerably more to do than in 2010. The fare had not increased greatly but cost cutting has had a dire effect on quality. Read Less
2 Helpful Votes
Sail Date: January 2015
What a cheap company. Never ever again a P&O cruise. None tasting food. Cheap entertainment. Dirty ship on all public spaces. Looked like the ship was 25 years old. Terrible design on many places. Many officers, especially English, ... Read More
What a cheap company. Never ever again a P&O cruise. None tasting food. Cheap entertainment. Dirty ship on all public spaces. Looked like the ship was 25 years old. Terrible design on many places. Many officers, especially English, don't know how to behave in front of passanger. Without passangers they wouldn't had any jobs. Very disapponting with behavior like that. A world cruise on 106 days and coffe morning with the captain and they serve bisquits you can buy in tesco. Not even a baked cake. Second captain didn't even bother to show up. Read Less
4 Helpful Votes
Sail Date: January 2015
Having read many of the reviews of this cruise/ ship I feel I must redress the balance somewhat. This was our first long cruise and due to the inability to fly, our only way to get to Australia to visit family. We boarded Arcadia with ... Read More
Having read many of the reviews of this cruise/ ship I feel I must redress the balance somewhat. This was our first long cruise and due to the inability to fly, our only way to get to Australia to visit family. We boarded Arcadia with no problem and were soon on board- our first stop being in the Belvedere buffet for a very welcome drink while we waited for our luggage to be delivered to our cabin. We didn't have to wait long and were soon able to unpack. Our cabin steward was more than helpful and always willing to do anything we asked (& more). The crew we encountered were all seemed very happy and were very visible around the ship - none more so than Captain Hashmi. We could not have asked for a more convivial Captain and crew. The tour team led by Sam was, again more than helpful and always willing to give any information about ports of call and tours etc. Yes, they aren't the cheapest but they still represent good value, especially in new ports of call when you might be unsure about visiting places on your own. The Ports of call out to Sydney were many and varied and all proved to be very enjoyable. All in all we found it to be a superb way to spend 6 & half weeks travelling. Yes, the Arcadia cough was ever present, BUT I feel the spread was partly due to passengers not covering mouths when coughing and not respecting other people by keeping out of the way when at their worst. We took Vitamin C with us and took it daily whilst on the voyage and thankfully did not succumb, so maybe if people thought a little before embarking on the voyage it could be prevented somewhat? We are all responsible for looking after ourselves after all. After spending time in Australia we returned home on Queen Mary 2 and have to say that Arcadia gave us more happy memories and they all suffered with the Cunard cough. So no difference there. Read Less
2 Helpful Votes
Sail Date: January 2015
The cruise was the first leg of the World Circumnavigation and offered a very good trip calling at Caribbean Islands, Panama Canal, Mexico and finishing in San Francisco. We have cruised on the Arcadia three times previous to this trip, ... Read More
The cruise was the first leg of the World Circumnavigation and offered a very good trip calling at Caribbean Islands, Panama Canal, Mexico and finishing in San Francisco. We have cruised on the Arcadia three times previous to this trip, and I would consider we are well qualified to comment on the appalling decline in most aspects of the ship and service. Firstly, our cabin D70 was filthy, (I just could not believe that a high profile company such as P&O can get away with advertising pictures of cabins that are nothing like what you actually get) and what you might expect a bedroom to be in a low class B&B that might charge in the region of £25.00 a night. I always examine a room for cleanliness as I certainly did on this occasion. We found a dirty tissue under the bed, then I pulled out the bedside cabinets to find a build up of of fluff, dust and hairs that must have accumulated over several weeks, (I wish it was possible to show the photographs I took) the cabinets were not heavy and could easily be pulled out to vacuum the carpet and skirting. Behind the head of the bed was exactly the same. The sealant around the bath was dirty and mould stained and although the bath and basin were clean, many dry hairs from the previous occupants were to be seen on the floor. Worse still was the state of the bedding, the quilt cover and pillow cases were worn out and stained with small tears. The pillows were disgusting, smelt awful, and stained to such a degree that I just cannot understand why they have not been replaced. I made these comments on my Customer Satisfaction form at the end of the cruise, but to be honest I am sure they don't even bother with them as you never hear anything back from P&O. The food in the Meridian Restaurant was good and our waiters for dinner were excellent, but breakfast in the Meridian was a different story, the waiters couldn't wait to get rid of you and re-set the tables for lunch. Most ( and I mean most ) people on this particular cruise went down with the Arcadia Cough, as it has become known, a virus that a lot of people believe is in the air conditioning that you are unable to turn off in your cabin. Can you believe I actually heard the assistant in the shop saying that it's good for business as he has been selling so many cough and cold remedies. The ship doctor has made a fortune charging an initial £50.00 plus whatever medicines he gives you. Although I could go on and on, the only other thing I am going to mention is the smoking area on the open deck right outside the doors of the Belvedere Restaurant. This should be moved to somewhere different so you don't get the strong smell of cigarettes while eating your meal every time the doors open at that end of the restaurant. I shall not be wasting my well earned money on this cruise ship in decline again.   Read Less
4 Helpful Votes
Sail Date: January 2015
I am writing this to slightly redress the balance of reviews for Arcadia's 2015 circumnavigation - we sailed from Southampton to Sydney, departing on January 6th and flying back from Sydney on February 22nd. The ship has recently been ... Read More
I am writing this to slightly redress the balance of reviews for Arcadia's 2015 circumnavigation - we sailed from Southampton to Sydney, departing on January 6th and flying back from Sydney on February 22nd. The ship has recently been refurbished and all of the public rooms were very nicely presented. We especially liked the East Bar and Intermezzo was very comfortable. There were a lot of elderly passengers but, as this was a world cruise with a total duration of over 100 nights, we expected this. However, the vast majority of passengers were able bodied, whatever their age. Some reviews comment on boorish behaviour; personally, I found the behaviour of almost all of the passengers exemplary. There are also some comments about obesity and greed - many people cruise to eat a lot and why not? I do agree with comments about the cabins; our cabin was always slightly grubby, I am not sure that the bathroom floor was washed while we were resident and there was dust under the bed and in the wardrobe. The bed was changed frequently but the sheets, quilt cover and pillowcases were not good quality, never smelt fresh, and were sometimes marked. I expected better. We did comment in our questionnaire about the poor quality of the pillows and they were replaced - for the final night of our cruise! The food was very good and occasionally exceptional. There was a wide choice at every meal. The waiters and wine waiter were brilliant and endeavoured to meet every need. Some passengers did become ill – probably no more than would have fallen ill in the UK in January and February. I saw people coughing without covering their mouths and people who were clearly unwell still attended shows and went on trips etc. However, only a small minority of people were ill. There is a medical centre on the ship but it is not the NHS and anyone visiting the doctor does have to pay similar costs to private medical care at home. There was always plenty to do, whatever your age, for example: Spanish classes; art classes; cinema; ‘boot camp’; yoga; port talks; barbecues; ice-carving; library; bingo; casino; guest speakers; craft lessons; chocaholics buffet, etc. We visited some marvellous ports and, overall, I thoroughly enjoyed my cruise. Arcadia’s cabins do need an upgrade but the holiday represented good value for money. Don’t be put off by the negativity – do take medicines for minor complaints.   Read Less
Sail Date: January 2015
We have just returned from a cruise on the Arcadia - San Francisco to Sydney - and to say we were disappointed is an understatement. Having sailed on the last world voyage of the Oriana in 2012 from Brisbane to San Francisco, we were ... Read More
We have just returned from a cruise on the Arcadia - San Francisco to Sydney - and to say we were disappointed is an understatement. Having sailed on the last world voyage of the Oriana in 2012 from Brisbane to San Francisco, we were expecting a similar fabulous experience. The Arcadia had little to offer in the way of entertainment, shops and service. It is widely known that once on board you are captive and the prices are steep, but the Arcadia did absolutely nothing to disguise or sweeten the pill. For instance: I purchased a Citizen Eco Watch in the morning and was told to come back at 3.00pm because I needed to have two links removed from the strap. I returned at 3.30pm and was told the strap had not yet been altered and to come back at 5.30pm. The job was done in two minutes while I waited. Often Bar Stewards on the pool decks spent a great deal of time chatting and were nowhere to be seen. I ordered a Tom Collins, but with lemonade and not Soda Water. This was just too hard because their computerised billing system stipulated Soda Water and it would throw their stocktaking out. It is a bit rich to charge £6 for a double Southern Comfort (without a mixer) when a litre bottle in the Duty Free Shop costs £19, bearing in mind the ship not only buys everything duty free, they get a quantity discount from the suppliers as well. In Maui the ship charged £51 for the whale watching tour. On shore, the most expensive tour on offer that we saw was US$16. The Laundrettes (on three decks with three washers and dryers each) were totally inadequate and situated in very tiny cubicles so that passengers using these facilities were squashed in like sardines. The washers took 45 minutes to complete the cycle - a ridiculous amount of time for clothes that merely needed to be freshened up. I have come to the conclusion that the enjoyment of a cruise also depends largely on the time of year and where one boards the ship as to the make up of the passengers, which of course the shipping line has no control over. For instance, sailing from Galveston on Thanksgiving on a family friendly ship can be a nightmare if the ship does not have an adult only area!   Read Less
5 Helpful Votes
Sail Date: January 2015
My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she ... Read More
My mum and dad and,my husband and I,sailed on January 6th 2015,on the first leg of the world cruise,southampton to san Francisco, which ended in the death of my mother,in san Francisco. The ship was turned around the same day as she docked from the xmas cruise,our cabin had dust and fluff on the top of the wardrobe doors,my mums cabin had numerous ships crossword papers stuffed in the top of the dividing wall of the bathroom,our balconys were spotted with old paint drops , the glass, and floor needed a good scrub with a brush. The two swimming pools were emptied simutanously, because they had painted them with the wrong paint ,and passengers were getting paint on them,one sauna was out of action,the whrirlpools didn't work,the one on the aft deck was leaking and some of the floor was all spongy to walk on.Some of the waiters could not totally understand your order and I saw one waiter hiding near the funnels grill,out of the way from passengers ,looking at least three times at his watch,he stood there about 10 mins,another waiter was in a dream and didn't even know where to take the dirty trays, while another waiter served my meal by crossing over me,and on the wrong side.It was eveident there was new and totally inexperienced waiters being trained along side the experienced. Within a few days passengers began to have a barking cough,which rampaged the ship,we all caught it and felt so ill we stayed in our cabins , our appetite went and the warmer we got the worse it got.Our aircon didn't work properly on A deck,it was so hot up there compared to one deck down,we had the smell of food constantly wafting around our corridor. All these things were brought to the attention of the staff, excuses and untruths were relayed to us. The day before cabo san lucas ,my mother was taken to the medical centre,carged over £2000,for oxygen and anibiotics.and removed from the ship the next day,taken to a private hospital,and told by the ship we would have someone to take care of us,well, that's another story,after much stress and trauma of being in a first time port ,and lots of money we got back to the ship in san Francisco,but had no hotel or flights ,because the ship had cancelled them and offered no help to reinstate,saying they were to busy getting new passengers on.Had to pay for hotel stay,and own flights home,my mother suddenly died in that hotel room,that night.With no help from the ship,P&O, or the port agent, the stress and worry caused by the lack of care was responsible for this. Did you Know there is no regulation body to oversee,the cruise ship industry,they are charging what they they can getaway with and doing what exactly what they want to do ,knowing they can, with no questions asked, or authoritive bodies to answer too. Never will I sail with them again and will be cancelling next years cruise also,in fact I thing the cruise industry has got so big, and interested only in taking as much money of you as they can,i doubt wether we will cruise ever again,having had first hand experience when things go wrong,and don't expect your insurance company to be there either,they go through a system of paper work and anylisis to see if they are liable ,before you get any help,which is time ,emails to the uk doctor,time differences to take into account,etc,and on it goes. Arcadia,was the worst ship I have sailed in,and if you are sensitive to sea movement, she is not the ship for you,as she rolls from side to side,at the onset of swell. Old people beware,they wont look after you,you will need a lot of money to pay out first before you get any back off the insurance,even if you do,and you will find you could be in a strange place should you take ill and off load you in a port.Which seems to be the priority of the medical centre,could not get rid of my mother,and another passenger at the same time,fast enough. Fifty years my parents had cruised ,back to the days of Canberra,and this is how it ended. Read Less
1 Helpful Vote
Sail Date: January 2015
You only get one chance for a first impression. If that is bad, forget everything else! Mistakenly, we thought that P&O had 'grown out of' their appalling embarkation shambles at Southampton by now (We are are in 2015). But ... Read More
You only get one chance for a first impression. If that is bad, forget everything else! Mistakenly, we thought that P&O had 'grown out of' their appalling embarkation shambles at Southampton by now (We are are in 2015). But no, we were made to stand in line for anything up to two hours and the cafe was shut. Cunard, who use these same terminals, seat you comfortably with an open cafe and call you by initial.. How are P&O going to cope with twice the number of passengers when their new Britannia enters service this spring? AD ASTRA? Having survived the above, we were delighted to find the 10yr-old Arcadia, probably the most elegant of the Fincantieri-built Vista Class (Panamax) ships, to be in excellent fettle. Her late-2013 refit had brought, inter alia, new carpets and colour schemes throughout. The mainly-Indian crew were cheerful and efficient and she remains a happy ship. For the first time, we tried 'Freedom Dining' and, while there were the expected 'pinch points', when everyone turned up at once, we found this arrangement more preferable than the fixed scheme. While you paid a small premium for the Gourmet restaurants of East and the Ocean Grill, there was a fee bottle of wine if you ate early. The food throughout was good. The daily 'Horizon' programme gave you plenty of options for the following day, including the dress code for that night's evening, which we thought about right. There were helpful introductory talks about our ports- of-call and guest speakers on other topics. I took lessons in Spanish and my wife was able to polish up her Bridge. Whilst WIFI was available throughout the ship, it is still far too expensive. The librarians who monitored it, however, were courteous, knowledgeable and efficient. The saunas were unreliable and the temperature of the water in the Neptune Pool was very variable. We like the sliding roof. Our fellow passengers, apparently with an average age of 67 years, were mainly obese Brits and Australians, some with tattoos and a few in wheelchairs. Although many were coughing, unstifled, we escaped the dreaded 'Arcadia Cough'. Above all, Arcadia was commanded by the excellent Coventry born-and-bred Caprtain Aseem Hashmi, who made it his business to see and be seen throughout the ship. the crew's discipline was excellent. We look forward to our next opportunity to sail in this ship once more, but only when the outrageous embarkation arrangements at Southampton have been sorted out. In total contrast, the new Pier 27 Terminal in Francisco was superb, and disembarkation there was as easy as ever. Moored there, on the sunny and fog-free morning we arrived, we had a view of the Golden Gate Bridge on the Starboard side of the ship, with the Bay Bridge on the Port side. Wonderful! Read Less
1 Helpful Vote
Sail Date: January 2015
After two nights in San Francisco we boarded Arcadia for our voyage through the Pacific to Sydney. First impression was that the staff looked worn out. I do understand that change-over days are hectic & tiring for them all. All went ... Read More
After two nights in San Francisco we boarded Arcadia for our voyage through the Pacific to Sydney. First impression was that the staff looked worn out. I do understand that change-over days are hectic & tiring for them all. All went reasonably well for the first four days & the food was quite acceptable but then my wife developed what we were to find out was called "Arcadia Cough", I got it a couple of days later. There were hundreds of passengers affected & the ship's shop had run out of stock of cough syrup before reaching San Francisco! Fortunately we were able to buy some from the medical section. This cough really did spoil our holiday in many ways. My wife was reluctant to go to theatre shows knowing she would most likely have a coughing fit. We chose not to join a dining table with other guests for the same reason, & we normally like to have interaction with others. The menus soon became repetitive & the entertainment just mediocre. Our grade EA deluxe balcony cabin, number A106 on deck eight, was reasonably well appointed but no bathrobes supplied. Last year on Aurora in the same cabin grade they were supplied. Also it was not possible to switch off the air conditioning, just turn it up or down; we're sure Arcadia Cough must be something to do with the air-con systems on this ship. The ports of call were a little disappointing too, Honolulu was our first stop...a horrible city! But Lahaina on Maui, our second stop, was lovely. Then five sea days before reaching Pago Pago in American Samoa, another disappointment as was the next stop in Apia, Samoa. Then on to Suva, Fiji, which was okay. Finally four more sea days to our final destination of Sydney. We only booked one shore excursion with P & O, a whale watching & lunch trip in Honolulu. Distinctly average food & an overpriced trip. We do tend to arrange our own excursions on arrival in ports, far more economical. Read Less
Sail Date: January 2015
After two nights in San Francisco we boarded Arcadia for our voyage through the Pacific to Sydney. First impression was that the staff looked worn out. I do understand that change-over days are hectic & tiring for them all. All went ... Read More
After two nights in San Francisco we boarded Arcadia for our voyage through the Pacific to Sydney. First impression was that the staff looked worn out. I do understand that change-over days are hectic & tiring for them all. All went reasonably well for the first four days & the food was quite acceptable but then my wife developed what we were to find out was called "Arcadia Cough", I got it a couple of days later. There were hundreds of passengers affected & the ship's shop had run out of stock of cough syrup before reaching San Francisco! Fortunately we were able to buy some from the medical section. This cough really did spoil our holiday in many ways. My wife was reluctant to go to theatre shows knowing she would most likely have a coughing fit. We chose not to join a dining table with other guests for the same reason, & we normally like to have interaction with others. The menus soon became repetitive & the entertainment just mediocre. Our grade EA deluxe balcony cabin, number A106 on deck eight, was reasonably well appointed but no bathrobes supplied. Last year on Aurora in the same cabin grade they were supplied. Also it was not possible to switch off the air conditioning, just turn it up or down; we're sure Arcadia Cough must be something to do with the air-con systems on this ship. The ports of call were a little disappointing too, Honolulu was our first stop...a horrible city! But Lahaina on Maui, our second stop, was lovely. Then five sea days before reaching Pago Pago in American Samoa, another disappointment as was the next stop in Apia, Samoa. Then on to Suva, Fiji, which was okay. Finally four more sea days to our final destination of Sydney. We only booked one shore excursion with P & O, a whale watching & lunch trip in Honolulu. Distinctly average food & an overpriced trip. We do tend to arrange our own excursions on arrival in ports, far more economical. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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