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Sail Date: December 2014
This was our second cruise, the first being on the Carnival Spirit to Alaska 2 years ago. I had read quite a few negative comments about P&O in general and the Arcadia in particular on this site so I was slightly cautious about the ... Read More
This was our second cruise, the first being on the Carnival Spirit to Alaska 2 years ago. I had read quite a few negative comments about P&O in general and the Arcadia in particular on this site so I was slightly cautious about the whole experience however it turned out that we had nothing to worry about! Check in at the terminal in Southampton was quick and smooth and within an hour of arrival we were on board and eating in the Belvedere where the food was good and plentiful. Then to our balcony cabin where we were greeted by Francis, our very pleasant cabin steward. I originally booked select dining but changed it to freedom dining after reading a few reviews on this site and what a good decision that was. Rather then being fixed to a time and a table we were able to decide at what time to eat and the size of table to sit at. We preferred dinner for 2 and had no problems with this selection on any of our nights, even the hugely popular gala night on Christmas Day. During our 7 nights we tried the buffet in the Belvedere (3 nights), smart casual in the Meridian (2 nights), black tie in the Meridian (1 night) and our final night was in the specialist East restaurant on Deck 11. We were never disappointed with the food and the service - all proved to be outstanding so I don't know where these recent complaints come from about surly staff and poor quality food! We never used the lifts because we wanted to keep fit and leave them to those who really needed them, i.e. there were quite a few wheel chair users etc. about the ship but this was never an issue for us despite some people moaning on this site. Full credit to them for going on a cruise and enjoying the experience in their own way. We stopped in 3 ports - Zeebrugge, Copenhagen and Oslo so a few words about each. Zeebrugge - we used some of our very generous £250 on board spend to buy a tour to Ghent which we thoroughly enjoyed. A very informative guide who took us to some places we would have missed had we done it on our own. Copenhagen - for the morning we took a train across the Oresund Bridge to Malmo in Sweden, walked around for an hour, had a coffee near the square and then returned to Copenhagen for lunch time, saw Tivoli Gardens, the palace, Christmas Market (tiny) where we enjoyed a mulled wine, Nyhavn, Little Mermaid and back to the ship. All within easy walking distance. Oslo - we walked 10 minutes to the railway station and took the train to the Olympic ski jump at Holmenkollen, saw the ski museum and went to the top of the jump. Deep snow and freezing cold but a brilliant experience. Back to Oslo, saw the palace and then walked back to the ship. We were warned about £15 coffees in Oslo but ours at the ski Jump were less than £3 each and we were given a super cinammon bun as well! So what did we like? The ship, the captain and his crew, the food, the service, the cities we visited, most but not quite all of the entertainment. Micky Zany was very funny and actually told jokes rather than the current comedy trend of trying to make fun of daily life and/or resorting to toilet humour which actually is never funny. The Headliners were very professional and the lead singer had a superb voice. Peter Howarth from the Hollies was great. The port talks were very useful and informative but one key point was missed which is mentioned later in this review. What didn't we like? The quizzes were quite dreadful, badly organised and ridiculous questions, we heard many people complaining about them and we stopped going after we sat through 2 of them. Very expensive internet at 50 pence per minute. Not in this day and age P&O!! Your excuses about satellite don't work for me! We felt we had to complain about the lack of some key information for Oslo. Some numpty announced when we were back on board at the end of the day that a representative from Customs was aboard in order to refund 40% VAT on any purchase over 315 Krona! WHY didn't they tell us this before we left in the morning? Had they done so then we would have purchased a lovely but very expensive jacket for my wife. Norway's loss and ours I guess. We complained to a Receptionist who said it was in the daily paper but then she couldn't find it (because it wasn't there love!) but really she couldn't have cared less. We didn't visit Reception very much but the people there were not very welcoming which is a shame because everyone else was great! Anyway - overall a brilliant experience for us and we would definitely sail with P&O again.   Read Less
1 Helpful Vote
Sail Date: November 2014
Having returned from our 12 day cruise aboard Arcadia, we wish to express our great disappointment. As this was our first cruise the ship was not as we'd expected, having read information of the (refit carried out in 2013!).. If ... Read More
Having returned from our 12 day cruise aboard Arcadia, we wish to express our great disappointment. As this was our first cruise the ship was not as we'd expected, having read information of the (refit carried out in 2013!).. If we'd given our cabin, & corridors a star rating it would have been 2! As the carpets, walls in corridors were badly stained! Our cabin was very depressing, extremely creased net curtain, pillows had a stale smell, & I had to clean hairs out of bathroom cabinet, before I could put my toiletries in!.. On boarding the ship, we went for a look around, until our cabin was ready, we liked the look of the hydro pool, and heated beds, so payed £200 to use for the 12 days, & oh how pleased we did, as once we set sail for the 3 day trip to Madeira, we realised just how little there was to do on board..... One of the main reasons we choose this cruise, was not having to do long flights. The down side of this is it appeals to a lot older age group, and the amount of wheel chairs, mobility scooters on board, it felt more like a floating old peoples home, and not the luxury cruise we'd been looking forward to... We found all staff very friendly, even given the long hours they were expected to work, nothing was to much trouble. Evening entertainment in the theatre was very good. The food in meridian restaurant was also very good. Read Less
Sail Date: November 2014
my self and my wife have just returned from one of our best cruises ever we went on a 12 night canary cruise on arcadia we had a ball from start to finish' the entertainment by the headliners theater company would equal any west end ... Read More
my self and my wife have just returned from one of our best cruises ever we went on a 12 night canary cruise on arcadia we had a ball from start to finish' the entertainment by the headliners theater company would equal any west end show. we also had a singer roger wright who was brillaint. the food we ate in the meraden freedom dineing was what you would expect in a top class restuarant and what a choice. the staff throughout the ship were very helpful and always smileing.we were always kept busy with talks on life boats painting. quizes. and enterained with some very good music throughout the ship we met some lovely people who like ourselves cant wait untill the next one thanks p and o Read Less
Sail Date: November 2014
I have recently returned from a trip on this ship to The Canary Islands. My friend and I were upgraded to a deluxe balcony cabin but I honestly don't know what makes it deluxe. The cabin was clean enough, beds were lovely and comfy ... Read More
I have recently returned from a trip on this ship to The Canary Islands. My friend and I were upgraded to a deluxe balcony cabin but I honestly don't know what makes it deluxe. The cabin was clean enough, beds were lovely and comfy and having tea and coffee facilities in the cabin was an added bonus. However, the little bath (which only a small child could fit into ) was the only feature I could see that would give the cabin it's deluxe status. Not worth having really. The cabin itself creaked rather a lot as the ship rolled constantly throughout the voyage. Like a previous reviewer I also wondered if the stabilisers were deployed. So much so that I even mentioned this to the deputy captain when I had an opportunity to speak with him. The sea was not particularly rough but the ship rolled causing many passengers to feel ill especially on the first day. We tried to buy seasickness tablets in the shop only to be told they had run out of them. The shop assistant failed to tell us we could buy them at reception so we ended up buying the little acupuncture wrist bands instead. Staff on board were friendly and polite at all times. The entertainment was brilliant. The main attraction "The Headliners" were fabulous, their shows were packed out at every performance . Roger Wright and Rachel Russell were also fabulous. I wasn't so keen on the comedian. He was good on his first show but not on his second. He kept asking the audience if they were having a good time. A time waster!!! We had no complaints at all about the food on board. We ate every night in The Meridian restaurant and freedom dining meant we shared tables with lots of other guests. It was lovely meeting so many different people. The staff were friendly and polite here too. All in all we thoroughly enjoyed this cruise.........the alternative was to stay at home while our husbands were trekking in Nepal so I think we made a good choice. Read Less
Sail Date: November 2014
This was only our second cruise the first being with Royal Caribbean, no comparison. The ship looked OK and our cabin although a bit dingy was passable, however, it soon became apparent that this ship was getting past it's sell by ... Read More
This was only our second cruise the first being with Royal Caribbean, no comparison. The ship looked OK and our cabin although a bit dingy was passable, however, it soon became apparent that this ship was getting past it's sell by date. It rocked and rolled in a sea that didn't look that bad, whether stabilisation was being used I do not know but it certainly did not seem like it, I have had better crossings through the Bay of Biscay on a car ferry. We did not eat in our designated dining area but used the Buffett, the food was no comparison to what we enjoyed on the Royal Caribbean Buffett, it was edible but that was about it, and trying to find somewhere to sit when you had your meal was a challenge in itself. Entertainment,I know that people enjoyed the headliners however I found the whole of the entertainment in the theatre (apart from the comedian) repetitive and boring just a load of people prancing around the stage singing and dancing to different themes on different evenings no story or meaning, that's just my opinion. There is one big plus on this cruise, if you like a quiz you will be spoiled for choice, there never seemed to be an hour that went by where somewhere on the ship you could not find a quiz, drove me nuts. The so called shops are just one big con, supposedly duty free, you could buy the rubbish they were selling in the UK for less, then toward the end of the cruise they would have a sale I assume if this sale was real you would be hacked off if you had bought the same item a few days earlier in the cruise, how to make friends. Anyway I could go on but getting bored thinking about it, my advice buyer beware its not as advertised on many counts. Read Less
2 Helpful Votes
Sail Date: November 2014
Myself and my disabled wife paid £3000 for a twelve night trip aboard Arcadia sailing from Southampton back to Southampton returning on the 9th December 2014. From the outside Arcadia looked great and we were very excited when waiting to ... Read More
Myself and my disabled wife paid £3000 for a twelve night trip aboard Arcadia sailing from Southampton back to Southampton returning on the 9th December 2014. From the outside Arcadia looked great and we were very excited when waiting to board her, our excitement disappeared when we entered our mini suite number Delta 001, it was very tired and dated and there was mildew on the bathroom tiles in the shower. The shower door was very loose which we reported to reception. We unpacked and ventured out to explore the ship and have lunch, we found most of the staff rude surly and unhelpful when you asked for anything and they looked very board. We had our life boat muster drill in the Palladium Theatre on deck three, this was our first view of the theatre and was very impressed by it and looking forward to the shows there. On the first night we were introduced to the entertainment team led by Cruise Director.  The Headliners singing and dance group were fantastic and very hard working. The dinning room staff were most of the time very surly bordering on rude and we found the menus boring. The best place to eat was East but this cost you £15 per head to eat there. We had a coffee maker in our suite and when we ran out of coffee sacks had a very hard job to get them replaced by the butler service department. Room service was beyond belief, you ordered what you wanted but what you received nearly always was not what you had ordered it was our daily amusement seeing what was delivered to our suite by the staff. The shops on board are very expensive the staff very rude and pushy when dealing with you. What they sell can be bought cheaper on shore and that is what we did most of the time. Other than the head Liners the only act we liked was the comedian his to shows was great the other acts was good on their first show but their second show was not so good and let them down. Most of the time the swimming pools were closed due to the weather conditions in the area that we were in. We do not think that the way Arcadia rolled that the Captain ever deployed the ships stabilizers was this to save fuel for the company we wonder? We have sailed with P&O on a number of times and this was our worst ever cruise with them and the condition of the ship and the attitude of most of the crew spoilt a rather expensive holiday for us. some of the ports we visited the gangways were way beyond the safety levels of decent laid down for disabled people it took four crew members to get my wife and her wheel chair down the gradient of the gang way safely. We were also disappointed with the television on board you could not track your on board account or order room service yet these were brand new televisions fitted whilst she was docked at Southampton but did not work to their capabilities. The two best ships that P&O have Ventura and Azure are based abroad so if you wish to cruise on them you have to fly out to join them what a shame for us passengers who cannot fly but love these two ships. Our advice to you if you are thinking of going on a cruise on the Arcadia is don't she needs a complete refit or sold on she is to old and dated.     Read Less
Sail Date: November 2014
What a travesty the previous reviewer of this cruise has provided. 1. The staff throughout the ship were excellent and could not have done more for you. The restuarant staff in particular made it a pleasure to be going to each meal. The ... Read More
What a travesty the previous reviewer of this cruise has provided. 1. The staff throughout the ship were excellent and could not have done more for you. The restuarant staff in particular made it a pleasure to be going to each meal. The food was of a good standard always hot. always plenty of choice. 2. It was November/December which means it is more likely to be rough. It was indeed rough on the first 3 days down to Madeira, yes the ship was moving about but , really it should be expected by anyone booking a cruise at that time of year. In any event Arcadia coped extremely well with the conditions. 3. The ship, to me, looked in very good condition and my cabin ( a balcony on deck 6) wasreally lovely and kept that way by my cabin steward. 4. The swimming pool was closed on some of the days due to the conditions and also to have it refurbished. It seemed a sensible opportunity to do this work.. 5. The shows were all good to excellent apart from the comedian. His jokes were from the 60s and making fun of people in the audience is always an easy way to get cheap laughs, sad. Roger Wright and the Headliners could not have worked harder and provided wonderful entertainment. The backing band must be one of the best on any ship. I am really at a loss to know what more some people expect. I am willing to make appropriate comments if anything is not up to standard but I really thought this was a really good cruise on a beautiful ship and with some much more space per person than on Azura. Read Less
2 Helpful Votes
Sail Date: November 2014
Having experienced great holidays on Princess Cruises we decided to try something different. On booking we were reassured by P&O Sales that we had the best cabin (C097) and there was no point putting us down for an upgrade but it ... Read More
Having experienced great holidays on Princess Cruises we decided to try something different. On booking we were reassured by P&O Sales that we had the best cabin (C097) and there was no point putting us down for an upgrade but it turned out to be the worst and we ended up sleeping in Customer Service Reception on a bench seat opposite the Reception desk. Eventually we were moved to a new cabin which was initially was unavailable, but the rude and unprofessional Night Manage's behavior was not acceptable and put a cloud over the rest of the cruise. However we had no choice but to make the most of it as the month before our cruise we had just buried my mother. Acadia needs a refit or scrapping for various reasons, read on... The food was good and plenty of it, however there is a point during the day around 5pm/6pm when all restaurants are closed apart from a small serving hatch by the pool manned by one person cooking burgers and chips for the entire ship! We had to speak to the manager as it would seem that to get a decent service you had to moan a lot. Once we had the meeting with the restaurant manager thinks improved. Please understand that to have continuous waiters raising trays above my partners head all night was very distracting and some armpits smells got into ones taste buds. Service generally very good though. The Players put on great shows in the theater. Anything else belonged overboard. Too many quizzes. Dressed up in our best dinner wear for black tie night in the Crows Nest was disturbed and ruined by that haunting announcement. "The quiz will now start..." All dressed up in a black tie and dinner wear for a quiz ! The cruise sail away parties were OK as we joined in as it kept us warm as we thought the skipper was following bad weather reports on the way to and around the Canaries Islands. If they really need to have so many quizzes they should consider doing it through them via the in room TV media and keeping the show bars and lounges free of "question number 22" ! The cabin was unsuitable and not fit for purpose due to what some have said was down to "flexing". Cabins around C097 were all complaining and we hadn't left Southampton yet. It s believed that P&O knew about this problem and put guests into these cabins anyway in hope that they would not complain. We did, left the cabin and moved into reception until a new cabin was found. We really had to put up a fight with the night manger who did nothing until we refused to remove from reception and go back to our cabin "There was nothing that he could do" he kept saying, "there are no other free cabins" oh but we could have a single cabin each.??? Totally not 5 star treatment or even 1. We stayed in another cabin the next day but not before being forced to sign a liability contract to say we would not claim no further from P&O and not a hint of apology until the next day which was false and too late. Crew hospitality and service was let down by the abrupt and unprofessional night manager, the buffet restaurant staff were only interested in taking trays and crockery away which was constant and annoying. The restaurant staff lifting trays above your head continuously, however those that we did not get directly involved with were very good. There was one engineer who at 01:00 hours ignored the do not disturb sign after we had waited all day to get the toilet fixed and stood outside our door with his mobile talking to someone. Basic hospitality missing here ? We won't be using P&O again although we were looking forward to cruising on the Britannia. Read Less
Sail Date: September 2014
Overall an enjoyable cruise on a beautiful ship. The embarkation and disembarkation was very smooth and efficient. One of the highlights of the holiday was the food in the Meridian restaurant, which we found to be excellent, as mentioned ... Read More
Overall an enjoyable cruise on a beautiful ship. The embarkation and disembarkation was very smooth and efficient. One of the highlights of the holiday was the food in the Meridian restaurant, which we found to be excellent, as mentioned by other reviewers the service was slow on some nights, but that was not a problem to us, as we enjoyed a leisurely meal with good wine, company and good service. The public areas of the ship were all very impressive and well maintained with a good choice of bars with musicians, restaurants and sitting areas, Our cabin decoration, was a bit jaded, especially the bathroom, but was spotlessly clean, very comfortable and our cabin steward was excellent. We enjoyed the Ports we visited and took P&O excursions in all of them but we did not have enough time in most of the destinations. It may be helpful to include travelling time and length of time which will be spent in Port in the description of the excursions. The entertainment programme was disappointing. We would have liked a wider variety of lectures or perhaps some art related classes and a more varied programme of music. The 'port talks' were little more than a sales pitch to sell the excursions. There were endless quizzes, but we did enjoy the nightly 'Syndicate' quiz in The Crow's Nest and the Headliners dancers were excellent. We also enjoyed the dance classes with Paul and Carole Anne. The service across the whole ship was excellent, especially the waiters who were very professional, but so serious. There was no friendly welcome or chat (apart from the bar staff in The Crows Nest), We felt that the advertising campaign of 'having a little fun' was not evident on the Arcadia, no-one appeared to be having much fun, there was also no 'wow' factor. In our (admittedly limited) experience of cruises there has always been surprises ie. speciality midnight buffets with ice or fruit carving, chef's parade accompanied by music and flaming baked alaskas etc. Nothing like this happened on this cruise - or if it did we missed it! However, we did have a lovely holiday, we appreciated the Captain's sense of humour in his daily bulletins and will probably have another cruising holiday - but possibly not with P&O. Read Less
Sail Date: September 2014
We were sent a invite to view a P & O ship and choose the Arcadia because it was adult only and because we had seen a cruise we liked during Dec /Jan. We are so glad we went because we would have wasted a very large amount of money if ... Read More
We were sent a invite to view a P & O ship and choose the Arcadia because it was adult only and because we had seen a cruise we liked during Dec /Jan. We are so glad we went because we would have wasted a very large amount of money if we had just booked! Compared with other ships we had sailed on the Arcadia is very dated, even though it was supposed to have had a refit in 2013. The ceilings seem very low even in the dining room were they are usually (on other ships) very open. The dining room itself was dated, The curtains looked old and not luxurious as you would expect in a dining room, some of the dining chairs were scratched and had stains on the upholstery. There was no wow factor, in fairness when you looked up, the first floor dining room did look a bit better with some 'blingy' lights etc. The public toilets near the dining area were terrible, I certainly would not want to use them when I was in my evening clothes. There was no flowers or plants to make the area look better, there was no hand cream - something even local pubs seem to have now and the worst thing was the cubicle itself, the seat was badly stained - not new stains, but from long use. There were not even as good as local shopping centre toilets! We were shown a number of cabins, again the standard seemed low compared to other ships - black mildew around the window in a ocean view and no care taken to make the bed look attractive, pillows and cushions needed 'plumping' etc. In the balcony cabin, they balcony furniture looked worn and dated, not at all inviting. The bedlinen was badly creased - just small things that could have been done better. The bars, theatre etc all looked fine, but is fine good enough on a cruise? Usually there are elements of wow factor and luxury,surely that is what you expect when booking a cruise holiday? Overall we were very disappointed. To be fair some people who had never cruised said they thought it was nice, but they had nothing to compare with. P & O please up your game. Read Less
2 Helpful Votes
Sail Date: September 2014
Arcadia J416 Western Mediterranean Another lovely cruise! Weather was much better than we expected for mid-September. Temperatures were mostly in the 30’sC. We drove down on the day of the cruise and traffic was fine, the new roadworks ... Read More
Arcadia J416 Western Mediterranean Another lovely cruise! Weather was much better than we expected for mid-September. Temperatures were mostly in the 30’sC. We drove down on the day of the cruise and traffic was fine, the new roadworks seem to be progressing nicely and as long as you follow the signs and not the satnav it was fine. We arrived at Ocean Terminal just before noon and the car was picked up by CPS. We were quickly checked in as we had priority due to our cabin being a mini suite. Once on-board we were directed to the Meridian restaurant for a lovely lunch. Starting with a glass of bubbly is a lovely way to start a cruise. Our cabin B87 was the same one as on our last cruise a few weeks ago and the room was laid out exactly as we had asked, impressive! It is a lovely spacious cabin with lots of wardrobes and drawers. The balcony is lovely, a large table, a small table, 2 upright chairs and 2 recliners with foot stools and still space to walk about. The bathroom is large, 2 sinks, a separate shower and a Jacuzzi bath this shower over it. We had Macqueen as our cabin steward for the first 3 days and he was so lovely, then Celeste took over our care and did a good job too. The extra touches are so nice in a mini suite, the flowers, chocolates and champagne, the daily canapés and the never ending bowl of fruit. The Bay of Biscay in both directions was as calm as a mill pond!! I do miss the band on the quayside as we sailed away from Southampton, it’s a pity that has stopped. But the other sailaways were lovely by the pool led by the Entertainments team. Cruise director Jon Bartram was excellent throughout the cruise. In particular the Great British Sailaway with was on the afternoon immediately after the Scottish vote so it was quite emotionally charged and had excellent choice of music. The weather joined in too… thunder and lightning with style!! We need to use an adapted shuttle as mum uses a rollator and needs to roll onto the vehicle not use the steps and this was the first cruise we have done where this was availatble at nearly every port. Consequently we got off the ship everywhere except Gibraltar. All the staff on these shuttles were incredibly helpful and this gave mum lots of confidence to be a bit more adventurous than we normally are. The food was excellent; we were on Table 60 in Lower Meridian second sitting. Superb waiters and Robert the Head waiter who saw to Mum’s allergy each evening was so helpful and considerate of her needs. Our table companions-table of 8- were a delight and we were often rushing along the ship to get to the theatre before the show started – we were talking so much we had to miss coffee some evenings!! The entertainment was very good, great Headliners troupe and good ‘stars’. We loved Tom O’Conner, Roger Wright and Jimmy Lowe – Elton John tribute, we thought he was the real deal!! All in all it was another excellent cruise and we are looking forward to next year’s already. Read Less
1 Helpful Vote
Sail Date: September 2014
This was our 4th cruise with P and O and will be our last. In general the ship is very tired and a little tatty around the edges. CABINS Bed linen very worn and pillows had musty smell. Carpet not clean in corners. Corners of skirting ... Read More
This was our 4th cruise with P and O and will be our last. In general the ship is very tired and a little tatty around the edges. CABINS Bed linen very worn and pillows had musty smell. Carpet not clean in corners. Corners of skirting falling off. Burn in rather dirty settee. Mirror in bathroom needs replacing as silver coming off. Light over bed falling apart. Balcony not very clean and several nights we had the dividing screens between balconies rattling badly. Tried to wedge myself. Avoid cabin E038. PUBLIC AREAS Carpets in some areas very worn and possible trip hazard to elderly. Stairways could be cleaner with lots of fluff and dust in corners. DINING Freedom dining OK but a bit chaotic and very slow. On several evenings it took over 2 hours to serve evening meal. Many people complaining and consequently missing shows. Food-well have eaten better, quality again declining. Self service food on deck 9 could only be described as poor and more like canteen food. Always chaos here with nowhere to sit. Avoid!! CREW Mostly Asian but could not fault. Best part of cruise. ENTERTAINMENT Only fair. Ships entertainment crew good with Headliners excellent. Tom O'Conner first rate. Elton John tribute act fair but was not playing piano! Headliners Killer Queen was first class. OVERALL Will not cruise with this company again. Seem to have their hand in your pocket at every opportunity.   Read Less
Sail Date: August 2014
My partner and I have literally just come back from a cruise to the Fjords on Arcadia and both of us are mid 30s in age. I can admit we had some doubts before going and about age ranges on board and actually this was confirmed once on ... Read More
My partner and I have literally just come back from a cruise to the Fjords on Arcadia and both of us are mid 30s in age. I can admit we had some doubts before going and about age ranges on board and actually this was confirmed once on board, I think aside from a couple of people we were by far the youngest on the ship. However, I can honestly say whilst there is a limit to the entertainment for people of our age we had a fantastic time. The ship was spotless, the crew in all departments were always helpful, polite and efficient, the destinations were beautiful, the food was good (East was fantastic!) and we are going to miss being on board!! Our cabin steward Nora was fantastic and really made our trip extra special in the way she made up our cabin and just how interested she was in what we were doing and we had a great laugh!! The headliners theatre crew were great and we loved all their shows and even went for a night out with them as we were the only youngish ones on the boat!! I would definitely go with P&O again although perhaps on one of their more family friendly boats as at times the age gap was quite obvious but we met some great people on board across all ages and so it goes to show age really isn't the issue, it's all about the people!! Thanks P&O this was one of our best holidays to date   Read Less
1 Helpful Vote
Sail Date: August 2014
We joined the Arcadia at Southampton for our very first cruise. Embarkation was fairly swift, despite the long queues. Everyone was then directed to the Belvedere Restaurant for a buffet lunch, prior to the cabins being ready at 2pm. ... Read More
We joined the Arcadia at Southampton for our very first cruise. Embarkation was fairly swift, despite the long queues. Everyone was then directed to the Belvedere Restaurant for a buffet lunch, prior to the cabins being ready at 2pm. Plenty of time to explore Arcadia before we went to the cabin to unpack. The first night was a Black Tie evening and we eat in the Ocean Grill (Marco Pierre White) which was absolutely wonderful. The service was excellent despite one waiter saying it was an exceptionally busy evening doing almost 50% more covers than usual. The first night's entertainment was a Badness (Madness) tribute which although we weren't too keen on, others seemed to love. We had breakfast in the buffet Belvedere the next morning where there was a good choice of food, but we much preferred the service and quality of food in the Meredian Restaurant, where we had breakfast on the second morning. The day we arrived in Guernsey (St Peter Port) the weather was lovely and there was a tender to the Port. We managed to get on an early one and were in St Peter Port by 08:30 am. The tenders dock very centrally and right on the edge of town. We didn't book any excursions, but visited Candie Gardens first which were lovely and very tranquil. There was a lovely restaurant/cafe up some steps near the Town Church with lovely views over the bay. Following a walk around the town (very pretty), we visited Hauteville House - the home of Victor Hugo during his exile. We had booked in advance for our one hour tour. If you don't book ahead there's every chance you won't get onto a group of 10 for each tour. Afterwards we strolled around the shops before heading back to the tender. A bit of a queue so best not to cut things too fine. The second evening was casual and we had a drinks in the Crows Nest which we loved, followed by a superb meal in the East Restaurant. Highly recommend both the speciality restaurants! We didn't book until we were onboard, but I believe there is a definite financial advantage to pre-booking as the cover charge is cheaper. The evening went far too quickly and before we knew it it was time to pack, sleep, early breakfast and vacate our cabins. We've now booked a cruise on Oriana in November to Portugal and Spain! Read Less
Sail Date: August 2014
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments ... Read More
After reading the reviews we did start to panic !!!!! We went with friends aged between 48 48/53 . I don't know if it was in the school holidays but the age range was quite Variable I would not say all very old as previous comments we felt there was quite a good mix The ship was very very clean the staff in all areas were amazingly polit although they always seemed to be working very hard . Our cabin steward Angelo was so happy polit and a pleasure to talk to ,. The food on board was endless and delicious I would highly recommend the indian curries in the Belvoirdor restaurant. The only negative was East the food was not very nice at all the lobster we had was like rubber which is a shame as we had had Marco's lobster and it was amazing The waitress was dare I say over attentive in the end we hid our bottle of water as she would not stop filling up our glass same with the wine . This restaurant was the only real disappointment as we had paid extra £80 for four and did not feel we got our money's worth. The entertainment was very good the only poor band was the sunshine band should have been called the cloudy band so miserable and no interaction with the audience they looked bored. We will be looking to go on this ship again we had a great time. Would recommend you book your own excursions as they are very exspensive through the ship . We did the train and bike for less than half the price of the excursion we booked when we got to port . Read Less
Sail Date: August 2014
We have been on several P&O ships over the years, and three times on Arcadia. We have also travelled on other cruise lines, 27 cruises in all. We went on a short break this weekend on Arcadia, and it was such fun, and very good value ... Read More
We have been on several P&O ships over the years, and three times on Arcadia. We have also travelled on other cruise lines, 27 cruises in all. We went on a short break this weekend on Arcadia, and it was such fun, and very good value for money. The food was excellent in the restaurant and service superb. The cabins were spotless, better than some cruises we have paid double the amount for. The entertainment was good, something for everyone. As far as the age range is concerned, there were people there of every age range, from 20s to 80s! I am writing this review as I feel very annoyed by some previous reviews referring to this ship as a downmarket holiday. How pompous! What the previous writers have forgotten is 'you get what you pay for'. This is a good quality middle of the road cruise that is affordable to most people. If you want a cruise with 'like minded professional people' (how rude!) pay more money and go on a smaller exclusive ship, and pay three times the amount. I am just thankful we didn't meet any people this weekend with that attitude, we had a marvellous time, great fun and thoroughly enjoyed both the ship and the company.   Read Less
Sail Date: August 2014
Well here's a true review of our time aboard the beautiful,elegant Arcadia. Thanks to all the many negative reviews posted previously,you led us to expect the worst,but what we did get was an amazing cruise holiday. From the ... Read More
Well here's a true review of our time aboard the beautiful,elegant Arcadia. Thanks to all the many negative reviews posted previously,you led us to expect the worst,but what we did get was an amazing cruise holiday. From the embarkation,which was professional ,speedy, considering P&O had three ships sailing all at the same time,with the lovely Arcadia in the lead! ...Was really something to behold.What a photo opportunity that was!! .....Our balcony cabin was great,everything we needed,spotlessly clean,only two flights of stairs above most of the amenities.....We were given club dining ,2nd sitting on a table for 6,we were bit apprehensive at first ,dining with strangers,but we need not have worried ,we met the most charming couple,whom we still keep in touch with,it only enriched our holiday even further,so don,t worry ,if it's not a table for 2 .you're given (we saw most of them around us),trust me .WE were the ones enjoying ourselves..... As for the Ship being described as a 'floating nursing home',well all to be said about that is ,how mean spirited of you all . Even wheelchair bound,they were a joy,full of mischief and fun. Inspirational..........Average age on this cruise was 62(going on 22) Loved it! As for the itinerary,well if you get the chance to visit St Petersburg,you wont be disappointed,a wonder to behold ,all those treasures,not to be missed. Take the early morning tours,we did,it was almost empty,so we could have the palaces to ourselves,it gets manic,the later you go..........Stockholm,Helsinki,Copenhagen,all beautiful cities,but very expensive.Skagen & Warnemunde,very pretty.....We highly recommend lovely Arcadia!! Read Less
Sail Date: July 2014
We did our first p&o cruise in July to the baltics, cruised lots of times and been to baltics before, had heard good and bad re arcadia but went with open mind. Embarkation was quick and efficient, but it was almost 3pm when we got ... Read More
We did our first p&o cruise in July to the baltics, cruised lots of times and been to baltics before, had heard good and bad re arcadia but went with open mind. Embarkation was quick and efficient, but it was almost 3pm when we got there having travelled by coach with intercruise. Cabin was ready. We had balcony cabin, it was clean and spacious, we had chosen cabin number so no surprises. Welcomed by cabin steward. He quickly brought extra hangers I asked for and ice every day as we requested. Nice touch was atlas and binoculars in cabin. Bed was very comfortable. The ship itself is well laid out and very clean with some very nice features. We were on freedom dining as we had requested and as we like to dine alone we asked for table for 2 each evening and got it, sometimes we had to wait a little and were given a pager. Which was good system.Food on the whole was good and waiters on whole good, apart from our first night which was poor we waited a very long time between courses and seemed to be in therefor an age. On the second night the waiter was fabulous very good and attentive to detail he was very pleasant and friendly. We only managed to get his table once more on the cruise which was a shame. As I say service was a little hit and miss, one day my husband had order fish, he was served his meal but there was no fish on it, this was after there being no cutlery on the table, and then not being served coffee. So we experience both sides. But on the whole happy with everything. Buffet restaurant is were we ate breakfast and a couple of lunches until we discovered the pool grill, this was excellent the chef in there was superb, he served up lovely meals with care and always a smile. Highly recommend and big thank you to him. We never used room service so can't comment. We didn't use speciality restaurants either. We were really looking forward to the entertainment on po but have to say we were disappointed. The guest artists were very good and we enjoyed, but headliners were underused and offered little in the shows all very samish. Our biggest surprise was the amount of quizzes that went on morning, noon afternoon, pre dinner after dinner, even the groups mentioned the amount of quizzes. We did like to listen to groups, especially inspiration. There was a Fab evening out on deck on 2nd August with perfect weather, best nights entertInment of cruise. On other ships we have been on there has always been live music on deck during day, especially on sailaways but not on this ship. The DJ was waste he used to out same tape on and disappear. The ports of call were all good, although we had done them before, we managed to see different things, we had never been to Skagen before, what a lovely place it was. We booked two trips in STP first was great well organised and fantastic guide. The second one was chaotic. Guides falling out with each other, little organisation, but made us smile as was so unprofessional. The captain was a lovely man, informative, friendly and interesting. We had absolutely beautiful weather the whole cruise and enjoyed having the balcony. Disembarkation was quick and efficient. Well done PO. The return coach journey was dreadful. Intercruise let us down, there had been extra van for the luggage going down so logic would dictate that one would be needed for return home but they didn't send one, we sat on coach from 8.45 till 9.45 felt sorry for driver as he could not get luggage in. He had been told to put on another coach and a van would meet up with him. We made a stop for lunch for 50 mins driver told us we would stop again until birch wood. Then he pulled in at keele he Apoligised and said he had been told he had to wait there for 20mins we were there nearly hour, we were due back at 4pm. Absolutely no chance we got of the coach a stop before our pick up stop as we had had enough by that time it was 5pm been on coach all day. I have written to coach company they haven't had decency to reply. We had a lovely holiday felt relaxed and refreshed until the journey home which was a pity. We would cruise with P&O again, oh and by the way, it certainly is not a care home. Mixed ages from 18 to 90. Read Less
Sail Date: July 2014
This is the third cruise we have had with P & O over 7 years but the adults only Arcadia was by far the worst. The cruise is mainly targeted at elderly people and the average age must have exceeded 80 years during our voyage. Standards ... Read More
This is the third cruise we have had with P & O over 7 years but the adults only Arcadia was by far the worst. The cruise is mainly targeted at elderly people and the average age must have exceeded 80 years during our voyage. Standards have slipped, food quality not as good and reflected the age group. Alcoholic drinks are rather expensive. Very little entertainment on board unless you are a bingo player then you will be in your element, however don't fall asleep whilst playing. We also noticed people falling asleep at breakfast at 0900 hours... what next? The Headliners entertaining in the Palladium were awful and put us off most of the evening entertainment. Guest stars were OK with Roy Walker being excellent. Cost of Wi-Fi is a joke and should be free to passengers not GBP 0.50 per minute. Trips ashore are getting shorter and more expensive with insufficient free time on the trips. Insufficient sunbeds on the Aquarius sun deck and you had to be careful in not being run over by a motorised wheel chair. On one occasion I was assaulted by a woman wheedling a walking stick. P & O please get your act together and move with times otherwise you will lose business to your competitors. We will seriously consider other cruise companies after this voyage Read Less
Sail Date: July 2014
On reading some of the previous reviews we were worried what we had let ourselves in for, but now I ask myself why did we worry as we had a fabulous cruise. Embarkation was so quick and easy and within minutes we boarded the Arcadia. Our ... Read More
On reading some of the previous reviews we were worried what we had let ourselves in for, but now I ask myself why did we worry as we had a fabulous cruise. Embarkation was so quick and easy and within minutes we boarded the Arcadia. Our cabin had a balcony with 2 chairs, table and foot-stool. The cabin was spacious, clean, loads of wardrobe space, tea, coffee and biscuits, 2 bottles of water in the fridge, safe and pamper kit, Our cabin steward Ajay introduced himself within minutes and was absolutely fantastic throughout our cruise, keeping our cabin ship-shape and surprising us with his towel animals and always had a smile and was willing to chat. We had Freedom Dining which suited us perfectly and the food was amazing, all served by friendly waiters. The Belvedere restaurant had a great selection of food at breakfast, lunch and for evening snacks. Everything was clean and the staff there work very hard to keep tables clear for guests. Afternoon tea was great, although I thought a bit hurried, the Chocolate afternoon tea had a fabulous selection of cakes, trifles and puddings. A few pounds went on that afternoon. The deck bar worked hard to feed everyone who needed a snack before the evening meal. All of the bars had a good selection of drinks at more realistic prices than other cruise ships I could mention, again all with staff who deserve a pat on the back for their politeness and good humour. Cannot comment on the spa as I thought it was way too expensive for what it was, so we didn't use it., but it did look nice. The entertainment team, they were all absolutely superb, working hard constantly to keep the guests entertained in the different venues throughout the ship. Nick and John, they were so funny and entertained everbody who took part in the quiz in the Piano bar all the days we were at sea. They made a great pair and John was excellent on the piano, even though we couldn't guess the tune. Headliners who did the show were fabulous and Killer Queen was spectacular. We had some great acts on stage who all perfomed to a high standard. One of the biggest gripes of previous reviews has been the volume of people with disability scooters, wheelchairs etc. Yes there were people using these, they did not cause disruption, were polite and friendly and all I can say is "Well done to you all for having the guts to still go on holiday and to keep your independence and for enjoying yourselves". We met a well seasoned traveller of 20 years who we called Dora the Explorer, what a great lady she was and although she was in her 80s could out-do us younger folk with her energy and stamina. Well done to her, she was an inspiration to us all. We took some lovely tours and also explored ourselves, sometimes using the shuttle bus to get to the centre. The 2 day Simply St. Petersburgh was great, but very tiring as they are long days and have quite a bit of walking to do. Disembarkation was again problem free, quick and easy with cases there ready to collect. Overall, a fantastic cruise, with friendly staff, a clean stateroom, great food, brilliant entertainment, , really good sail away parties, fantastiic ports to visit, friendly fellow passengers and an amazing captain who loved to share his good humour with the passengers everday over the tannoy. We had an amazing time and would not hesitate to go back on the Arcadia again.   Read Less
1 Helpful Vote
Sail Date: July 2014
we were on this ship last year and had a good time all round, food, staff, entertainment etc.  we could not be leave we were on the same ship this time.  Dreadful place to arrive in, like a shed.  No signs leading you to your ship. One ... Read More
we were on this ship last year and had a good time all round, food, staff, entertainment etc.  we could not be leave we were on the same ship this time.  Dreadful place to arrive in, like a shed.  No signs leading you to your ship. One lane only to the shed where you parked, disabled people really struggling, have never in 20 years of cruising with PO seen any thing like it . Cabin clean and very friendly cabin girl. Toilet problems every day all along our part of the deck, cabin toilet overflowed all over bathroom floor, no one came to clean the floor, even after it was reported. Food was cold, overcooked or undercooked, and rushed to a point of rudeness in the main restaurant, hardly any choices, drab and tasteless, so we went to restaurant on top of ship, in only to get some vegetable's, again it was not good, but far better then main restaurant. The entertainment worst we have ever known, Headliners are always so good, complete disappointment, 2 of the male singers could not sing a note, and the whole 18 days became very boring, we always looked forward to a show etc at night, never had so many early nights in my life. Cabin entertainment was also very bad. People were coughing all over the ship, which was very worrying, I have now found out this is very common on this ship, and known for the Arcadia cabin cough, (charming) 2 days after we returned from the cruise mu husband wad dreadfully ill, and became critical, emergency doctors, and ambulance. He had Legionaries decease and pneumonia, lost a stone and 6lbs in 10 days. We have written to PO twice to inform them what has happened, in the hope that if there was some thing wrong in our cabin they could check it out, so no body else got it. We have received no phone calls from them, no letters, and no response at all. We have cruised with them for over 20 years, and can not be leave there lack of response to this very serious matter. Shame on you PO, and you should look at the dreadful reports you are getting on this ship, I wish we had read them before we booked. Can not tell you how unhappy and extremely disappointed we are.   Read Less
3 Helpful Votes
Sail Date: June 2014
To temper what I am about to write, I will start by saying I never write reviews as I am aware that peoples' opinions are varied and what may be excellent to some is terrible to another. I also don't like the idea of complaining ... Read More
To temper what I am about to write, I will start by saying I never write reviews as I am aware that peoples' opinions are varied and what may be excellent to some is terrible to another. I also don't like the idea of complaining for the sake of making a fuss - however our experience on Arcadia visiting the Norwegian fjords was without doubt the worst holiday we have ever had. What I comment upon will undoubtedly cause controversy and probably offence, but I intend this as an accurate reflection of what our experience actually was. In defence of P&O, their formula works for them and they didn't actually do anything wrong; some of the issues with our holiday were actually outwith their control so it is not actually the abysmal time we had which I object to, more the feeling of being misled by what we would receive, this being our first ever cruise. Firstly, it seems to have been a mistake opting for an adults only cruise. The lack of children was substituted for a population whose average age was easily in excess of 70 and consequently ALL "entertainment" was aimed at this age group. There was absolutely nothing to do unless you wanted to watch variations on the Royal Variety Performance or play bingo. Trying to negotiate the ship, or worse still disembark at ports, was a nightmare due to the sheer volume of wheelchairs, walking frames and groups of people congregating about lifts and gangplanks. There were at least 20 people onboard with highly complex developmental problems in motorised carriages and although I don't begrudge any of these people enjoying their holidays having to watch people being spoon fed or worse, fed through tubes, at dining tables in the restaurant of an evening was not how I envisaged our cruise from the promotional material received. In many respects we felt like we were trapped on a floating nursing home. Worse than this however was the issue of the majority of other passengers (which is why I feel a bit bad that P&O are receiving poor feedback). The average weight of most of the passengers was about 25 stones and some of these peoples' manners and behaviour could have made primates blush. One evening we visited the Crow's Nest bar to be sat at a table next to five women in their 60s having a belching competition. On the rare occasion we went to the buffet Belvedere cafeteria we were astounded by the pushing and shouting and sheer volume of food consumed by people as well as the swearing and general unpleasantness of our fellow passengers. Between my partner and I we came to "fondly" refer to the Belvedere as "stuff 'til you chuck"! As far as I could ascertain, the ship was merely a cheap catering joint to uncouth, drunken, beer swilling, obese people entirely from the North of England who would consume vast quantities of fried food all day. Watching people drinking pints of lager at breakfast was not pleasant, and neither was it uncommon. Walking the decks was marred by a perm-fog of cigarette smoke. Evenings set out as blacktie were seemingly ignored by some to no response and although if people want to wear alternative attire that should be no problem but allowing people in shorts, vests and flip-flops into cocktail bars ruins the ambience somewhat. In order to escape some of the hoards we often went to the East and Ocean Grill restaurants which had a premium of £40 per night added as well as our wine bill which made the whole experience quite costly for an all-inclusive cruise. If you wanted to use the steam room or jacuzzi there was an additional charge of £100 per person for 7 days which we thought was extortionate until cabin fever set in about day 4 and we capitulated only to be told we couldn't use these facilities unless we purchased them at the start of the cruise. I also feel the choice of ports of call could have been better selected - we spent two days of 10 hours each at Andlesnes and Olden which although undeniably beautiful were lacking in amenities. Indeed in Olden, the only thing to do was to visit the Briksdal glacier. This was 15km away from the port and could only be visited via a P&O arranged excursion at a cost of £120. It seems that unless paying an exorbitant price to P&O to bus you about with people it was obvious we had nothing in common with we were pretty much captive on the ship. On the one day we visited Bergen, European city of culture in 2008 we were only granted 5 hours shore leave, and even then had to wait to disembark while the legions of wheelchairs were taken down the gangplank. How it is possible to visit an entire city in fewer than 5 hours I am not certain - I would have greatly liked to attend a concert at the Grieghallen but sadly this was not to be. In room entertainment was terrible, there were essentially no TV or film choices at all in the cabins and what was minimally provided did not seem to work most of the time. However, this was not too much of a problem since the TV resolution was so poor actually making sense of the image was impossible. The cabin was clean and tidy and linen was replaced daily. I have absolutely no complaints about the cabin staff, nor any of the staff in general actually who were mainly courteous and efficient in trying circumstances. Indeed I witnessed one of the other passengers shout and swear in a waiter's face when he reminded him to use the alcohol hand gel prior to entering the restaurant. I cannot praise the staff highly enough. The general decor in the communal areas was reasonable but in the cabins was very tired and in need of replacing. It resembles 1990s Laura Ashley currently which is unusual since it was initially decorated in 2004. Ultimately, we were expecting to travel to Norway in style with likeminded, childless, professional people who were cultured and interesting and to be able to soak up the life of northern Europe and the rugged beauty of the fjords and all promotional literature from P&O continued to perpetuate this misapprehension. Basically we got a floating budget holiday resort reminiscent of Pontins. It was like an 18-30s holiday for the working class middle aged and elderly, although worse since 18-30s holidays expect a certain level of customer care. By the end of the week we felt like we had been in prison and couldn't wait to disembark at Southampton. If you want sophistication and culture I would advise avoiding this at all costs. If you don't care where you go, what you do and are only interesting in getting drunk and eating as much cheap, processed food as you can before you vomit and wallowing in Butlins style camaraderie then go for it! (Incidentally, my partner and I are both 32)   Read Less
1 Helpful Vote
Sail Date: June 2014
Just came back from Iceland - 12 nights. As we have booked on line before with P and O did not expect all ocean view rooms to have a lifeboat restricting our view. From what we can see from the ship most of the ocean view rooms DO have ... Read More
Just came back from Iceland - 12 nights. As we have booked on line before with P and O did not expect all ocean view rooms to have a lifeboat restricting our view. From what we can see from the ship most of the ocean view rooms DO have restricted lifeboat views - SO BEWARE when booking. We found this spoiled what could have been a very nice trip as when tendering they decided to choose OUR boat as one of the few boats for tendering making this extremely annoying to have someone outside what should be a private view. The ship itself was in reasonable condition - a little scruffy round the edges. We found the entertainment in the evening not at all up to the standard that you would expect of a P and O cruise liner. Most of the acts went on twice which i found made it a very laboured evening. The food itself in the restaurant was up to a good standard but we found that the food outside of this was very poor standard. Not sure what happened with regard to the photographer but he did not seem to want to take our picture in the evening, just chose tables at random! All in all we found the cruise itself very poor - the only saving grace were the ports which we found charming and the people warm and friendly. Read Less
Sail Date: June 2014
Embarkation was slick and efficient. We drove to Southampton, free parking was part of the deal. Easy to find the berth, Parked, unloaded bags, porter whizzed them away, didn't see them again until in cabin. Car was taken away, ... Read More
Embarkation was slick and efficient. We drove to Southampton, free parking was part of the deal. Easy to find the berth, Parked, unloaded bags, porter whizzed them away, didn't see them again until in cabin. Car was taken away, receipt given, Less than five minutes. Check in was painless as was passing through airport type security. Past ship's photographers, does anyone ever buy those ghastly photos? Had very nice snack lunch with champagne in the Meridian. Waited for the ok to go to the cabin. It was spotless on arrival, not one complaint. We chose freedom dining, and were happy to share a table. Good idea, having been stuck with some gruesome diners in previous fixed time and tables in the past. Most mixes were good, apart from one where they were all braying about how many cruises they had been on. Never had to wait more than a minute or two to get a table. The food was up to a good standard bearing in mind how many meals were presented. Go for freedom dining, you are not rushed to finish on a time as is the case in fixed. Tried East restaurant once, very disappointed, had better food and service in our local pub. Ocean Grill was very good, service and food well worth the extra charge which incidentally was less than East. Headliners entertainment not up to much. Comedian Martin Gold told jokes so old, we remembered them from schooldays, and that was some time ago. Up in the Crows Nest bar there was often an excellent jazz group and another night a classical pianist, much better. Organised trips around Iceland were all good apart from whale watching when all whales had disappeared. The scenery around Iceland was quite spectacular, glaciers, steam, bubbling mud pools, snow and eggs being hard boiled in a stream all added to the difference. Faroe Islands and Orkneys great, never been there before and enjoyed the experience. In all a good cruise, but would probably go back to Princess Cruises in future Read Less
Sail Date: June 2014
It had been a few years since we cruised with P&O (Aurora both times) and we took this cruise because it fitted with our holiday availability and we wanted to see the Norwegian Fjords. Fantastic weather great cruise but was let down by ... Read More
It had been a few years since we cruised with P&O (Aurora both times) and we took this cruise because it fitted with our holiday availability and we wanted to see the Norwegian Fjords. Fantastic weather great cruise but was let down by the ship. Despite the negatives I would take this cruise again because I enjoyed Norway although would not want to rush back to Bergen. MDR was chaos. Deck 2. Stay away from the rear of this dining room as one evening the ship seemed to be sailing at full speed and the noise and vibration was terrible. We were moved to Table 32 and found the pepper and some of the cutlery had vibrated to the floor. Cannot tell you how many times I asked the waiter for my water glass to be filled. Some Brits we spoke to told us the Freedom Dining was a shambles with long lines and wait times. We ate in the Ocean Grill and East on three nights and that was a much better experience. The cover charge is high at £20, should be £15 max. Some meals in the MDR were cool and most soups were so hot they would scald you. When we sailed on Aurora we always saw the Captain walking around the ship and often eating on deck at lunchtimes, on Arcadia the man was a ghost. Entertainment was typical and ok. I purchased a Costa Coffee Card for £21 and found that once I di the service was poor slow and the waiter hardly spoke and I am not sure if this was related to their targets etc ! Ships decoration, artwork looked cheap and nasty and in places it looks like wallpaper panels on walls. We took a Balcony guarantee and at first were allocated D4 which changed the day before the cruise to D10. This was very far forward and was noisy when docking. Cabin Steward did a great job, Ports we berthed were all great with the exception of Bergen which once you have visited and walked around the town can be forgotten. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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