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2 Helpful Votes
Sail Date: April 2019
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the ... Read More
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 + Read Less
14 Helpful Votes
Sail Date: January 2019
We chose this cruise for my husband to experience the Panama Canal . Don’t expect to much of anything on this ship very poor in so many areas and ways P&O have really dropped their standards. Dated cabins with dirty stained sweaty ... Read More
We chose this cruise for my husband to experience the Panama Canal . Don’t expect to much of anything on this ship very poor in so many areas and ways P&O have really dropped their standards. Dated cabins with dirty stained sweaty pillows threaded quilt covers dirty shower curtain that wasn’t changed for the duration of our 24 day cruise, unhelpful rude reception staff ( females mainly) dirty ripped chair covers on the furniture ( horizon pool ) are only a few of our many disappointments and concerns for others planning to sail on this ship. The restaurant and waiting staff were very polite helpful and friendly however freedom dining doesn’t exist as even although we booked this dining we were revived a pager for each meal. This cruise was an expensive mistake however a lesson learned. I’m really not someone who normally writes reviews however If this saves even one other person parting with £6000 plus of their hard earned money then my time and review will be worth it. Think twice before booking this ship. Read Less
Sail Date: January 2019
Decided to do the world as a ‘Well Why Not’ and wasn’t disappointed generally. Arcadia is a very stable ship in adverse weather conditions. Cabins were very comfortable, although a tad tired/well worn. Meals in Meridian Restaurant ... Read More
Decided to do the world as a ‘Well Why Not’ and wasn’t disappointed generally. Arcadia is a very stable ship in adverse weather conditions. Cabins were very comfortable, although a tad tired/well worn. Meals in Meridian Restaurant were excellent, think there was only one dish I disliked and that was me, not the restaurant’s choice. The Sindhu is totally delicious. Entertainment was very mixed. Mark Labett (The Chase) was particularly good as were the many talks by naturalist Nigel Marven. So many to chose from. The Headliners in my opinion weren’t up to much as the female lead singers always shouted rather than sang. The Runaround Kids were excellent just a pity they have a silly name. Too many jugglers and mind reader type acts, once is enough! Entertainment Manager Emma was very personable, the same could not be said of her counterpart when Emma was on leave. The excursions team were superb especially Sam and the ladies, the 2nd man wasn’t in the same way, not overly helpful or friendly. Sam’s port talks were quite outstanding. Most staff on board were courteous, very friendly and helpful particularly Manuel in Meridian and Elinore in Piano bar. My only complaint really was the coffee. That in the buffet was quite disgusting and undrinkable which meant I spent an absolute fortune on Costa cards/coffee. Dependant on the barista really whether a good or poor cup was dispensed. The quality was not consistent. Great room for improvement and a poor show that you can’t get a decent drink without having to pay for it - beverages I mean AND the fact you have to pay for water which is deplorable. Need water to live! As I have already said, the trip all in all was amazing but a bit of tweaking required. Read Less
8 Helpful Votes
Sail Date: January 2019
We flew to Southampton a day early so that we could have a stress free embarkation the following day, this gave us the opportunity to have a look round the city. Embarkation was extremely smooth and we boarded Arcadia early. When we ... Read More
We flew to Southampton a day early so that we could have a stress free embarkation the following day, this gave us the opportunity to have a look round the city. Embarkation was extremely smooth and we boarded Arcadia early. When we first saw our cabin we were concerned where all of our clothes and possessions were going to go but in fact there was plenty of storage space and we were able to put everything away neatly and were quite happy with our "new home" for 2 months. This was our first cruise so being on a ship was totally new to us and we were very impressed. Our preferred dining option became the Meridian restaurant where we had club dining, which was on a fixed table in the second sitting. We initially thought this was a bit late (8.30pm) but in fact it worked out very well for us. Our waiter for the duration of the cruise was fantastic as were all the other staff, they work so hard and have some difficult passengers to deal with. There were plenty of activities to participate in if you wished. We enjoyed some talks and presentations, in particular, the Port and Shore excursion presentations by the very knowledgeable Sam and the nature/bird presentations by Nigel Marven. The Captain had various problems to deal with, including passengers ill-health and avoiding a cyclone in the South Pacific meaning we had to miss 2 ports. This was handled really well despite the Force 10 storm and safety obviously had to come first. Would we go on Arcadia again? Yes, it was a fantastic experience. Read Less
3 Helpful Votes
Sail Date: January 2019
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very ... Read More
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very good and sail away parties enjoyable. Downside lack of dress code enforcement- on formal nights people seen in shorts, t shirts which spoils it for those making an effort. Quizzes every night in almost every bar- bad if you don’t like quizzes -crows nest should be a quiz free zone!! Too many smoking areas around the ship spoiling the walk around the promenade deck!!! Smoking rules not enforced especially round the pool in the Aquarius bar. Booked the Ocean Grill and Sindhu on a few occasions as we didn’t like queuing for food -menu limited and fish in Ocean Grill very dry- staff good though. Had to ask for more toiletries when ours ran out which is bad. Ship had so many leaks so buckets wer strewn around the deck -not very nice. Seemed to be too many passengers for the size of the ship- had to wait ages for lifts- ok for us but people with disabilities suffered. Sometimes couldn’t get into the theatre as people had been reserving seats early on.Lack of performances from Headliners. Guest speakers on the whole were very entertaining. Captain’s cocktail party was farcical -too many people in the Neptune bar to be enjoyable. I don’think we will travel with P and O again as we have travelled with Cunard before and although more expensive it is a little less like a holiday camp. Read Less
Sail Date: January 2019
We flew to London via Hong Kong, had New Years with a family member before spending two nights in Southampton. We had booked a balcony cabin on C deck near the aft, it was very comfortable although was showing some signs of wear, the ... Read More
We flew to London via Hong Kong, had New Years with a family member before spending two nights in Southampton. We had booked a balcony cabin on C deck near the aft, it was very comfortable although was showing some signs of wear, the bathrooms definitely need updating. However we had a great Cabin Steward who went out of his way to make sure we enjoyed our cruise. The cabin was kept spotless and as I say it was very comfortable. The location does tend to allow for more movement during rougher seas, but it did not bother us. Overall the service we received on board was excellent throughout form food and drink servers to other personnel at reception etc. We dined in both specialty restaurants and enjoyed most meals, although on occasion service was a little stressed, yes there were times food did disappoint but once again overall it was a pleasant experience for the duration of 45 days. We found Captain Cook a delight, always friendly and ready for a chat, he had a great deal to deal with on this cruise with deaths, illness and storms, but he handled it all extremely well. Most fellow passengers were friendly and yes there were the habitual complainers, thank goodness we tend to keep to ourselves and the lovely group of fellow passengers we shared drinks and dinner with sometimes. The ship is older and the outside looks quite beaten up, salty seas take their toll for sure, but interior wise she is kept immaculately clean. On occasion we did see the odd bucket to collect a drip, but hardly anything to worry about. Dining in the Buffet was very good and a good variety for all meals served, the dining room was also very good and service did vary from time to time. Is the food very English, one could say yes, but there were plenty of options, besides it was great to try different things. Drinks can be pricey along with laundry, we gave up on the self service laundry, very cramped and always busy...We did not have prepaid gratuities on the ship, so we tipped our individuals accordingly and they were happy with that. We don't mind tipping for good service and it goes in the right pockets... Disembarkation in Sydney was a bit shambolic as we were supposed to disembark in Brisbane, but a cyclone ended that. we opted to drive ourselves back to Queensland as flights offered by Carnival were not appealing and no excess baggage allowance! They put us up overnight in Sydney, sadly we had a disgraceful hotel allocated, old, tired and dirty, cockroaches in the room! Would we chose to cruise on Arcadia again, yes but we did find 45 days a little long, I am sure some shorter sectors may appeal in the future. Read Less
1 Helpful Vote
Sail Date: December 2018
Back from the Arcadia 28 day festive cruise to the Caribbean and I …………… loved it. After a few rocky sea days, we arrived in the Caribbean with temperatures of 25 to 30 degrees centigrade. My top three highlights were the ... Read More
Back from the Arcadia 28 day festive cruise to the Caribbean and I …………… loved it. After a few rocky sea days, we arrived in the Caribbean with temperatures of 25 to 30 degrees centigrade. My top three highlights were the Headliner productions. I have seen many excellent performances on many cruise ships over the years, but they were OUTSTANDING in every one of their shows. The decorations on the ship were first class, the ship really had a great Christmas feel. Thirdly the food and service in both the Meridian dining room and Belvedere could not be faulted….well done to all the staff involved. I will not forget Christmas Day from the Bucks fizz at breakfast to excellent Christmas day dinner to The Runaround Kids in the theatre at night. The ports were stunning each island offering something different from golden sands and deep blue sea to rum tasting in Barbados and shopping in Nassau with Christmas decorations in all the shops and bargains to be had. The ship docked almost on the beach in Grand Turk, which was a great place to feel the sand between your toes The only two negatives for me were the unfortunate “Arcadia cough” which so many passengers seemed to suffer with, and the rudeness, on our second day, by a member of the team when we popped into the games room. I thought I would be bored on a 28 day cruise but far from it, from the excellent films that were shown either in the globe or screening room to the live music being played around the ship it was an experience to treasure. Read Less
5 Helpful Votes
Sail Date: December 2018
The last time we went on Arcadia was before her refit so was pleasantly surprised when we saw her again and saw how sympathetically P&O had done the refurbishment. The ship always flowed naturally and even with the insertion of new ... Read More
The last time we went on Arcadia was before her refit so was pleasantly surprised when we saw her again and saw how sympathetically P&O had done the refurbishment. The ship always flowed naturally and even with the insertion of new rooms and a longer Rising Sun Pub which was always packaged. We had a deluxe balcony cabin which had also been refurbished and was nice. The only fault we have is the air conditioning which you can only switch higher or lower and not turn off completely. We had second seating for dining and a table for two which we prefer and had lovely waiters who couldn't do enough for you and there was always something on the menu you could have. The Headliners shows were the best on this ship to any that we have seen before. And this troop was superb. The other entertainment brought on where really hit & miss and only the Basetones and Bruce Parker were to my liking. There's was always something going on throughout the day and if you wanted something to do, there was always something there. Our ports of call were good and a couple we had not been to before. Read Less
3 Helpful Votes
Sail Date: December 2018
This was our first "C'mas & New Year" cruise and only our 2nd with P & O. Intriguingly, the first was on Arcadia back in 2006. Subsequent experiences on Cunard and Regent may have tainted our view of this cruise ... Read More
This was our first "C'mas & New Year" cruise and only our 2nd with P & O. Intriguingly, the first was on Arcadia back in 2006. Subsequent experiences on Cunard and Regent may have tainted our view of this cruise tbh. For the most part it was, pretty much, what we expected. We opted for freedom dining and we had an aft suite on the port side. We met some interesting & friendly people and enjoyed the "shared table" experience quite often, particularly at lunch time. P & O do a few things very well - embarkation was surprisingly painless and swift, we had a lovely buffet on arrival. Sadly that was the only "lovely buffet" we had all trip. Entertainment is, generally, first class. The ship entertainers varied from mediocre to outstanding. We particularly liked the lounge pianist Steve Kingsbury who entertained us regally whether it be afternoon or evening. His range & versatility, the ability to switch from classical to musicals and "pop" was terrific. Lovely guy too, enjoyed chatting with him around the ship, he helped to make our cruise special. Equally, Small Talk duo were very good and the Headliners group were excellent, except for a couple of very "shouty" lead female singers whose performances were often marred by them simply screeching instead of singing. Guest entertainers varied too but some, like the Base Tones, Runaround Kids (on C'mas day) and, remarkably, Bernie Flint were fantastic in our view. Elektra and Ida were also very good - it just seems so long since we saw them performing! Others ere ok, sometimes just not our taste The fine dining options were superb, we chose to eat 6 times in Ocean Grill and 5 in Sinhu - they were that good. Food and service in both is excellent. The additional "extra supplement" charges for some items in OG is really irritating though. We ate breakfast in Sindhu too as we were in a suite. This is an example of P & O getting it right. Comfortable surroundings, assigned table, great service and good food options. Nadia and the rest of the team there are all very good. The main dining room was very good for lunch and the food in the evening was usually hot and well presented. Not always the most inspiring menu choices, perhaps, but everything was fine The real disappointment on the food side was the buffet - which was fairly awful for both lunch and dinner. We only bothered occasionally but I have never seen such a poor selection of salad items, desperately sad looking cold meat and fish offerings and the hot food was generally themed but always seemed to lack any imagination. Most of the time the cold selection did not vary from day to day - but it was a miracle if the same dressings appeared. Never been a fan of scampering around to find a table anyway but the lack of seating in the buffet, particularly, at busy lunch times is quite marked on this ship. I enjoyed the spa, used it most days, and had several massages - Sophie and Shanda are excellent therapists. The Spa Manager, from Zimbabwe, was lovely and extremely courteous and professional - not sure how you spell her name, Kundzi or similar, I think - sorry I didn't take note of it because she was great. Unfortunately,the crossing was lively so we didn't get to use the pools much. Which brings us to some of the problems: The Captain decided to re-route to avoid bad weather but his some pretty huge swells and bad weather anyway. The first few nights were atrocious and sleep was almost impossible at the aft of the ship due to the excessive vibration and incredible noises that emanated from the back of the vessel. We also had a few technical issues with the suite, these ranged from a loud banging all day and night - which I discovered was due to a badly fitted dividing panel between us and next door's balcony. We were told the shower would be re-grouted but waited over a week, including days when we were off the ship on trips, for that to happen, when it did it was when we returned to the suite at c 5.00 pm & wanted to prepare for dinner, so the lack of communication was an issue there. A similar issue in respect of a broken lounger chair handle also occurred. The change of route also cost us our first day in port at Bermuda, which was major disappointment for many of us - who chose the trip, in part, due the stop over in Bermuda! When the ship came loose from its moorings and floated around Hamilton harbour at 3.00 am we, seriously, started to question the overall control and management of the vessel. The Captain's attempts at humour and glib comments about the mishaps didn't do much to endear him to us either. I would not wish to be on a ship if he was at the helm again - I've never had to think about that before. Along with several others that I spoke to who shared the same opinion,, we found him to be far too aloof and, basically, cavalier about the whole thing. The good news was that we enjoyed the ports, although Nassau was a bit of disappointment. The "best of " excursion left quite a bit to be desired there. However, Antigua, St Lucia Grand Turk and Barbados more than made up for that, as did a wet nd windy stop in the Azores. Terceira was very interesting and we loved visiting the city of Angra as well as Praia de Vittoria, a quaint and colonial port. We were baffled by the shore excursion process - no staff to control it just a free for all getting of the ship, which was frenetic and caused long queues in several ports. Local guides did all the controlling & shore excursion staff simply pointed people, vaguely, in the right direction to find them. That was just plain weird tbh and could be handled far more efficiently and effectively. Fortunately, in our case, the local guides were first class and managed to rescue the situation well on each occasion. My other gripe is the fact that public lounge areas are not the most practical for a ship this size. The Piano Bar is actually just a corridor with seats in it! Many of which are not suitably positioned to hear/see the entertainment on offer. Likewise, the Crows Nest seating arrangement is awful - half the seats face sideways or directly opposite the stage area. Intermezzo is a strange and not particularly comfortable lounge that rarely gets used and looks a bit of an after thought. Overall, there were some highlights, some disappointments and some serious flaws - it will be some time before we consider cruising with P & O again tbh. I would have to say that we did enjoy spending the festive period on board but wouldn't rush back to repeat it. I think the advantage of not flying was outweighed by the lack of variety of day time entertainment on the ship and, on this trip, the risk of a bad crossing at that time of year but we prefer smaller ships anyway. Bit of a lengthy review but it was an eventful cruise! Read Less
2 Helpful Votes
Sail Date: December 2018
We flew out of Perth on Boxing Day, West Australia, for this cruise, we thought it would be the best cruise experience with exotic ports of calls and were so eager to experience these. Have cruised for many many years, but this was the ... Read More
We flew out of Perth on Boxing Day, West Australia, for this cruise, we thought it would be the best cruise experience with exotic ports of calls and were so eager to experience these. Have cruised for many many years, but this was the worst experience on the high seas we have had. OK so the steering gear didn't want to work but at least we were in Southampton! Glad it wasn't in the middle of the Pacific or Atlantic. Having a problem with certain foods I wrote to P & O months in advance naming items I could not have. We dined in the main dining room so my diet could be accommodated I was given food that I threw up! I felt very vunerable as I wondered what other meals I was going to get a reaction to. Phoned Reception to let them know and was then contacted by a nurse in the Medical Centre by phone. I was told to keep in my Cabin and not go out on the paid Tour of Madeira we had just arrived at! Why we asked? Having told them it was a reaction to food I should not have been given. The reply came back You may have the Norovirus! Great, I asked if I get a reaction to food again and let the Reception know [so the bathroom can be cleaned] I will be treated as some dirty passenger that doesn't wash their hands after going to the loo will I? Yes, came the reply back, you may have the Norovirus! Well what a difference in shipping lines my husband and I thought. Here I was been given food I should not have and I get treated like this. The year before on the Maasdam [Holland America] same thing happened but the doctor at least checked me over and was happy for me to mix with the passengers as she said you haven't the virus. Their medical centre gave me medication to help my digestive system. Not P & O Arcadia, I was not even seen by a member of the medical team! Then we get to Aruba and my husband was not well, he lost his voice and had a temperature. Turns out a passenger had been let on board the ship with a nasty virus, my guess was at least 50% of the passengers caught this virus. The virus made heavy mucous in the Trachea, so the patient coughs very hard to try to get the mucas up. Husband was put on anti biotics, a week later I had the same infection and same treatment. The virus affected my throat and my well being for the rest of the cruise till we got to Sydney. Why do they let sick people on board and allow them to mix in public areas while infectious? They should be kept in confinement like I was when I didn't have the Norovirus. I have had three lots of antibiotics and my voice is still affected. Enjoyed the Quiz Night in the Crows Nest though, but it was a bit late at 10.30pm! The beds were very comfortable but the bed linen always smelt of sweat even when they were changed with new bedding! The air conditioning was not consistant in temperature, we ended up having a new control. But I rather suspect the air conditioning was not affective due to the people next to us leaving their doors open as they smoked on their balcony and the wind blew their smoke into our balcony. I agree with another comment here that the Hotel Manager of the Ship doesn't manage smokers! One evening at dinner one of the guys mentioned he had approached a smoker on the Promenade deck smoking, so the smoker throws his cigarette over board which as a regular cruiser we know that could cause a fire! We were all aghast. The rear lifts on our deck B were always smelling of smoke, the carpets in those lifts were always dirty, in fact we had never seen such dirty carpet in the lifts as we had the Arcadia. We saw cleaners in the evenings when we went down to dinner cleaning the buttons of the Lift, but that is the only time, unlike Holland America where cleaners are always busy cleaning everything. Hawaiian Tour was pleasant and we were lucky to have a 24 seater bus! More personal. However, the driver finished 10 minutes earlier than planned and was told to make the time up instead of returning to the ship. When we did return to the ship we and approx 300 others had to stand in line for scanning by the US authorities. Most of us were senior Citizens, and some were disabled. No thought had been addressed to accommodate the waiting in line for 40 odd minutes to be scanned. When we get on board the main Dining Room was closed, so my disabled husband had to go to find food up on deck 9 without me. With crutches it was not easy. I was told to remain in my cabin and my 'special meal' would be brought to me, so we could not eat together! Sadly we had to complain to the Cabin Steward who was very accommodating and pleasant, nothing was too much trouble for him, that our shower recess grouting when we boarded had black mould. He explained he was not allowed to use bleach and would have to get someone in to clean the dirty grout. Later we were asked by the Deck Manager if he could get the tiles regrouted! Not wanting to experience the smell of chemicals with the glue we declined. Ten days out of Sydney we finally were able to clean out teeth in cold water, up till then we had to use hot water, we had complained earlier, but was told that the plumber did not have the relevant pipes to make the cold water come to the tap in the vanity basins. We do not think this was $44,000 + worth of cruise although it was 7 weeks, the mini suite was fine, the Head Waiter Manuel was fantastic, he would go that extra mile where others would not! Would we go on P & O Europe again? NEVER if that is the best they can come up with! Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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