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Sail Date: April 2019
We took this cruise because the itinerary was good, the price was right and it dovetailed with the end of a land tour that we took in Croatia. However, we did not anticipate that the ship would be full of Italians on Easter holiday with ... Read More
We took this cruise because the itinerary was good, the price was right and it dovetailed with the end of a land tour that we took in Croatia. However, we did not anticipate that the ship would be full of Italians on Easter holiday with their children, or that some port and shopping activities would be completely closed due to the holiday. The reviews on MSC Opera are not as bad as some people would lead you to believe. I think probably it's a 3 star overall. The Opera is older and smaller than some and doesn't have the staffing (#s and training ) of Holland America (HAL); however, I would compare it's overall service level to Carnival. CAVEAT : We have 175 days on HAL, so that may "color" some of these comments. THE GOOD: Embarkation in Venice went smoothly; however, we were there early and it would not have been as smooth if we arrived with the crowds because they just didn't have the staff to handle a crush of people. Also, the staff's English is often limited. This was true in MANY aspects of the voyage. The rule: Speak slowly, clearly and make sure that you are understood...Don't assume that because they smiled and nodded their head that they completely comprehended what was said. The Lido restaurant's smaller than some but is able to handle the crowds but you have to know when to eat--"earlier is better than later". The fixed seating restaurants are adequate,but there is a limited "as you wish option ". The service people are sometimes overwhelmed because the waiters handle ALL drink orders and virtually everything is a paid item, even water, coffee and tea--except in the Lido.The food is adequate, sometimes very good, sometimes just OK. There is not the selection as on HAL, and the portions are smaller; however, I never saw anyone go hungry and they seem to be happy to give you double appetizers, entrees and/or desserts. The buffet offered in the Caravelle sit-down restaurant for breakfast and lunch seems to be a little more genteel, but here again, "timing is everything" to avoid crowds. We had a balcony, which was a nice room -- bigger than NCL, but not as big as HAL. The one really funny thing is the size of the shower. If you are approaching 200 lb it's tight. Our cabin steward was from Madagascar and he did everything that was required -- promptly, efficiently, cheerfully, with no complaints. Getting back and forth through the ship requires learning which elevators go all the way to the top and which elevators go all the way down and to what facilities --until you learn this you'll have a fair number of missteps . MSC needs an orientation tour presentation for people who have not sailed with them previously. We had a number of dealings with both Recepton and the Voyagers Club. In ALL instances we were very pleased with the help the we received . We only took one excursion, because MSC excursions are expensive, but we had on board credits to use and that was one of the ways we could use them. We found that most ports were doable on our own,especially with the help of the Rick Steve's Mediterranean Cruise Ports book and the wife's able trip planning. ..It certainly wasn't due to any info that MSC provided. I may do a port-by-port review on the individual ports--time permitting... THE BAD: MSC "nickel 'n dimes" ya for everything. Especially annoying is the charges for beverages (at least for Americans)--it's kinda like paying 1 € to go to the bathroom, while ashore--very European, but annoying. Charging for gelato and cappuccino on an Italian ship is just plain WRONG. Some people were pushy and didn't do lines well...We got used to it (:-). Some kids were often out of control and their parents seem clueless or incapable of making them behave. Eating can be a rugby-style event, if you don't adjust to minimize interaction with the crowds. Entertainment is barely OK--amateur hour in some cases. Good seats are gone, unless you arrive 30 mins early. MSC ties, or is slightly below, NCL and Carnival for the lack of information on ports (though the excursions desk did print out some basic Lonely Planet maps). There are NO programs on anything historical or natural. On sea days, if it's not pool, child, silly games/sports or drinking related it doesn't exist. It seems that they only want to sell over-priced excursions. Speaking of excursions, one of the really annoying things was the fact that they charge for transportation from the dock to the town, even though when they are very nearby. They should provide some sort of Transportation or at least info on alternative methods of transportation because paying anywhere between 8 and 10 €/pp to go in from the port is OBSCENE! ! BIG problem is getting on/off ship--their system is old and slow and they don't have enough people manning the stations, even during daily on/offs. THE UGLY: Final disembarkation was an absolute mess, plus their system denied departure for a number of folks right at the last minute because it thought they hadn't settled their accounts (which they had)...TOTALLY unacceptable! ! PROS: Staff is very friendly and helpful, but ensure they understand EXACTLY what you want. Ship is very clean, rooms are nice (but showers are miniscule). Many bars, lounges and common areas are available (most with live music at nite). Room stewards, waiters and staff are friendly and helpful--willing to meet your needs (as long as they clearly understand what you want). Good ports and good weather made this an overall good cruise...So, other than the disembarking problem this maybe approaches a 3.5 star. BUT, with that problem it falls to a 2 5 star I think MSC may adjust some things to cater to American-habits when it does more sailings from the States, esp with their newer ships--who knows?? BOTTOM LINE: Will I cruise MSC again--PROBABLY?? It depends on the itinerary, price and ship--BUT, never on a major holiday, especially in Europe. "Ya get what ya pay for" and in this case It was worth every penny... Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the great ports and we were not disappointed! We loved every place we went and had beautiful weather. We got to Venice several days in advance and took a Viator tour to the Dolmites the day before the ... Read More
We chose this cruise because of the great ports and we were not disappointed! We loved every place we went and had beautiful weather. We got to Venice several days in advance and took a Viator tour to the Dolmites the day before the cruise. It was incredible and I'd recommend it to anyone who has extra time in Venice and has been to Venice before. We stayed at the Hotel Papadopoli, which was very close to Piazalle Roma and easy to get to with suitcases from the airport bus. It was also very easy to get to the port using the People Mover from that hotel. The hotel is very nice. The room was a good size for Europe and the service was excellent. We never ate at the hotel because their restaurant is very expensive, but there are cheaper restaurants right across the canal from the hotel. The embarkation was OK. We waited in line for about 40 minutes, which wasn't bad. Our balcony room was nice-small, but you don't notice it with the balcony. The ship is very clean, but it was extremely crowded. The food in the buffet and dining room is not great, but the pizza by the pool was outstanding. The shows were fine-average for this kind of cruise. It was very difficult to get off the ship on the two days we had to tender-Kotor and Santorini. We had to stand in a line half-way around the ship to get off when we went to Kotor (and also Corfu, even though we didn't tender), and we got to our excursion (which we organized through Kotor Tours) half an hour late. We took a tour from Koper to Lake Bled and Lbujina (sp.). This was organized through the roll call. Lake Bled was beautiful. We paid to go up to the castle, with beautiful views over the lake. Then we went to Lbujina, the capital city. It's absolutely beautiful and has a castle above it. There is a large pedestrian area and open markets. We enjoyed it even more than Lake Bled. We hadn't organized a tour in Split. When we got off the ship we negotiated a deal with a taxi driver to go to Trogir, which is a beautiful walled town. We were lucky to be there on Easter Sunday. We were in the square in front of the cathedral with all the people with their Easter baskets. It was so beautiful. After Trogir, the driver took us to some Roman ruins outside of Split and then back to the ship. After lunch we walked to the Diocelian Palace and took a walking tour, which was fascinating. The next place was Kotor, Montenegro. Since we'd been there before and had walked through the city and gone to Perast (beautiful), we had organized a private taxi tour to the Ostrog Monastery, which is built in the side of a clifff. Since we couldn't get off the ship on time, this tour was rather rushed due to long distances. It took us almost 2 and a half hours to get to the monastery. The monastery is different from any place we'd ever been. The black-robed monks were guarding the remains of a saint. The Montenegran people are Orthodox and very religious. Then we drove for over an hour to a huge lake where we had a great lunch (included in tour) and then a quick boat trip on the lake before returning to the ship. Contact Kotour Tours for this and other tours. I can highly recommend them. The next day was on the ship. We needed this day because we'd exhausted ourselves with all the touring the previous days. The following day we got to Mykonos. There we just got off the ship and walked, which you can easily do. It's a very pretty island but very crowded and commercial. We walked to the windmills and did a lot of shopping. The following day was Santorini. After our bad experience tendering to Kotor, we decided to take the ship excursion so we could get off as early as possible and see as much as possible. We were only in port from 8 to 2, which isn't long enough for Santorini. We got to Oia and had about an hour and a half there on our own before being taken to a winery for wine tasting and a great view. Then we were return to Fia and had an hour there to shop before returning to the ship on the cable car.. We had to stand in line at the cable car for almost an hour!) Santorini is beautiful and worthwhile, even though we had been before. The following day was Corfu. We hoped to find a tour when we got off the ship, but it was Good Friday in the Orthodox Church, and tours had been suspended. We took a taxi into town and walked into the old town where we saw a very interesting Good Friday procession with a marching band and singers. The old town is pretty, but the fortresses were closed and it was very crowded! The next day was Bari and we had only 5 hours in port, so we took the MSC exucursion to Alberobello. This is a very pretty town and we found it very interesing with the trullo, ,which you won't find other places. The tour guide was not very good and didn't take us inside one, but we saw the inside of several while shopping. Disembarkation in Venice took forever. We had a transfer to the Venice airport for a late flight. We were supposed to meet at 10::30 to get off the ship, but we didn't get off the ship until 12:30. We got to the airport at around 1, had lunch there and then were able to check into our flight. MSC has its faults. They messed up by cruise card twice and I had to keep replacing it because their printer didn't work well, which held me up when I tried to get off and on the ship. Their food is not the best either. However, we are repeat customers because their ships go to great ports and the price is right. Beware of their shuttle fees. They charge more than they need to to get you from the ship to the city. In Corfu they charged 9 euros a piece when we later found there was a free bus! As I said before, the food was just OK. The service in the dining room was usally good. We were signed up for one table, but when we got to the table the couple there refused to sit with anyone else (they were Chinese), so we ended up getting moved to another table by ourselves that had better service. The buffet was always very crowded and the choice at breakfast was very poor, so we tried to eat breakfasts in the dining room, where it was partially a buffet, but we could get omelets. Most of the people working on MSC were very nice. We just had problems with the administration, as we were supposed to receive some free drinks with the package we booked, and we had to spend the first 2 days going to the reception and proving that we were sent a confirming e mail about the drinks before we finally got the drink vouchers. If I hadn't printed up the confirmation, we wouldn't have gotten anything. Then they made a mistake on my cruise card because their printer wasn't working and I had to go back to the reception 3 times before getting a cruise card that worked. The faulty cruise card delayed my getting on and off the ship. I received 2 massages at the spa which were fine. The spa on Opera doesn't have a nice thermal area (no jacuzzi), so I didn't sign up for that. The shows were OK. There was one comedian who performed twice who was good the first time and OK the second. Most of the shows were the same singers and acrobats. The acrobats were excellent, the female singer was good, but the male singer was just OK, so we skipped several of those shows. We didn't participate in any of the other activities on board because we were very busy at the ports. We will probably go on MSC again because we like their routes. Just don't expect luxury or pampering. Read Less
Sail Date: March 2019
We decided on this cruise as a sudden addition to our bucket list - Havana (Cuba), St Marteen, Antigua, Madera - all in one sweep. Getting through Havana airport was an exceptional experience and one not to be glamorised in any way. We ... Read More
We decided on this cruise as a sudden addition to our bucket list - Havana (Cuba), St Marteen, Antigua, Madera - all in one sweep. Getting through Havana airport was an exceptional experience and one not to be glamorised in any way. We arrived at the ship quite late went through the obligatory photograph, not much in the way of a welcome, collected our cards then straight to our cabin and bed. Next day in Havana was pretty good - we did our own thing, a morning and afternoon tour is separate old American cars for a lot less than the ship organised tour. We then spent a day at sea before arriving in St Marteen, again our own thing - a short walk into town then a bus to Maho beach where we were delighted to lots of low flying landing aircraft and got severely sandblasted by a big 757 taking off, culminating in a dip in the Caribbean sea before another bus ride back to town and a walk around the shops. Off to Antigua, it was Sunday and everything was closed so really a wasted day, all that was on offer was a taxi tour around the island. Now 6 days to cross the Atlantic, when the weather was good we could sun bathe and swim but as we sneaked further north the weather changed and we were forced to stay inside with limited options on suitable activities. At a certain time during the day there was only one internal bar open for the serving of coffee and naturally it was full. Funchal was next and not much to say here but a Sunday and not much open, then off to Malaga and some terrible weather through the Straight of Gibraltar with very high seas and extremely strong wind rendering damage to the ship and meaning we arrived late, then again some very high winds onward to Alicante again arriving late. To be fair the ship handled the rough weather well and was relatively smooth. The disembarkation at Alicante was an absolute disaster. We were told to gather in the theatre and consequently only received instructions in German, I checked the queue it was moving and getting shorter so without waiting for whatever non information was to be forthcoming decided to join the queue and get off the ship. As we had a balcony "Fantastica" cabin we were allocated the L'Approda restaurant. The menu was quite restricted and indeed required us to order McDonalds style chips every night. We were offer an option of a backed potato but only if ordered the previous evening - when it arrived it was just about cooked, not soft and fluffy or hard and inedible but certainly not fully cooked, similar can be said of a chicken kiev, only just cooked, not totally as would be expected with chicken. There were complaints made by other diners to the Maitre'd about the limited menu which was basically met with a shoulder shrug. The table waiting staff were very very attentive and friendly, I cannot say a bad word about them. We were on a drinks package thankfully. The printed cost of a "Gin and Tonic was 6€, this was the price charged in some bars, inothere the charge was for a 'Gordons' @ 6.50€ plus tonic???. On an occasion I ordered a @Vodka Martini and my wife a Bellini, the waiter returned with a Martini and advised that Bellini's were not available?? I returned my drink and my wife advised him that Bellini's were available as a cocktail, he returned with the Bellini and a vodka and water - agh, third attempt say me receiving a Morgans and coke???? - it was now so late I had lost the will and went to bed. I had little reason to approach the reception desk - thankfully - when I did to advise them of a potential medical problem I was met with an "I don't care" shoulder shrug. When it came to closing my credit card I was advised to return to the desk no less than three times. so not at all impressed with the unfriendly reception staff. The entertainment team worked very hard to keep guests amuse and some of the evening antics in the Piazza di Spagna were hilarious, This bar needed more staff to deal with the number of revellers as at times it was very difficult to get a drink.The theatre shows were of a high standard but way to high brow and classical themed, there were a few more light hearted entertaining evenings and the contortionists were incredible. A cruise once done not to be repeated, a class of ship that I shall avoid in future. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise as it sailed from Havana and we disembarked in our home province of Alicante so we got to see Havana and the Caribbean with no jet lag! The cabin (inside fantastica) was spacious and airy due to the clever use of ... Read More
We chose this cruise as it sailed from Havana and we disembarked in our home province of Alicante so we got to see Havana and the Caribbean with no jet lag! The cabin (inside fantastica) was spacious and airy due to the clever use of mirrors. Plenty of wardrobe space and room to move around. The entertainment team were great. Not to everyone’s taste I get that but the ship was big enough to avoid them if it’s not your thing. We were just observers most of the time but they were very enthusiastic and obviously enjoyed what they were doing which was infectious. The ship is dated especially with regard to the technology available but the ship is now in dock for an upgrade. All the personnel were very friendly and helpful. My only disappointment was the limited choice and sometimes the quality of the food. Also, due to translation issues you were never quite sure what you were going to get! That said,wonderful fresh pasta and pizza were always available, unfortunately salad consisted of lettuce and not much else! The bars all had different genres of music, something to suit most people and there was never really a scramble for seats or even sun beds as long as other passengers were being sensible and considerate. We started off with my husband saying he thought this would be our last cruise and finished it looking forward to booking another one soon. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had ... Read More
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had breakfast and lunch in the self=service restaurant, no problem there, except it was always so crowded. Our evening meal was in the Caravella restaurant. Our waiter was excellent, but seemed to be rushed off his feet looking after several tables at once, hence there was often a big delay and long wait for the food to arrive. The starters and desserts were reasonable but the main courses were not very good. I had to look at the menu several times and just decided on a starter as the quality of the food was very poor. We ordered wine with the meal every night and duly signed the receipts. Fortunately, we kept the receipts, because on getting a print=out of the bill, three times we had been charged in excess of the wine we had ordered and signed for. Each time we had to go and queue at Reception for it to be resolved and always without an apology. I also had a tour added to my bill which I had not booked, this was duly removed. If I had left checking the bill to the last day, there would not have been enough time to rectify it, as there were queues of people waiting at reception. Also, the practise of reserving sun beds still carries on. it was very difficult to get a sunbed as so many were reserved with towels on them. The dress code was not adhered to. On the "Select" nights, most men still wore open neck shirts and I noticed two men wearing baseball caps back to front. Do people not like to dress for dinner anymore !! I have travelled with Cunard, P & O, Fred Olsen and Maritime Cruises in the past, all were excellent. We did enjoy the cruise generally, especially the entertainment. The Opera group were brilliant, both for the operatic shows and the "west end shows". All were brilliant vocalists and a pleasure to watch and listen to. Read Less
6 Helpful Votes
Sail Date: February 2019
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews ... Read More
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews for a ship that carries over two thousand passengers a week, I’d brazen it out. I was pleasantly surprised. My cabin steward was cheerful and friendly, despite working stupidly long hours. My cabin was always spotless, serviced morning and evening. I read complaints that the MS Opera was looking tired and poorly maintained; I saw no evidence of that. Instead I saw crew members tirelessly painting and polishing the ship. Similarly, I’ve read negative comments about the waiting and bar staff. I’ll deal with them separately if I may., Waiting staff in the main dining room and buffet - I could not fault the waiting staff in either. They were always attentive and eager to serve, with a smile, even the most challenging passengers I experienced. Bar staff - a slightly different matter, in the bars I visited - and I tried most - the staff did their best to service customers although, to be honest, a few more bar staff would have not gone amiss, particularly at the ‘Spinnaker’ bar on the pool deck on ‘sea days’ or sailaway parties. Service improved markedly when more senior staff appeared on deck. On occasion I sent cocktails back, as there was little evidence of the purported spirits I have also read criticisms of the food. I tried the buffet restaurant, the burger and pizza offerings, while I enjoyed dinner and breakfast most days in the ‘La Caravella’ restaurant, on a Deck 5 at the aft of the ship. Some have complained about cold food, I never experienced that, and while the portions weren’t huge, there was always the opportunity to ‘top up’ - the ‘Caribbean Selections’ offered would be three prawns/shrimp or scallops - tasty but not exactly filling. Towards the end of the cruise several diners on my table ordered multiple main courses. I can, however, recommend the ‘Eggs Benedict’ at breakfast time in ‘La Caravella’. Back to the burgers and pizza, no complaints there, several people I spent time praising both - while they sitting writing lists of complaints about other features of the cruise. Entertainment - the evening shows in the theatre range from cheesey (Dirty Dancing), worthy (Opera and violin recitals) through to exciting (flamenco) and bizarre (acrobats). Daily entertainment in the pool area near the ‘Spinnaker’ bar was ‘Hi Di Hi’ type games during the day, while in the evenings the ‘bands’ were overly loud, it was difficult to hold a conversation anywhere near. On board internet is expensive, but it worked most of the time, there were times of increased contention when response times became unacceptable. Reasonable, but could do better. Overall, while others sat comparing MSC unfavourably to Royal Caribbean or P&O, I quite enjoyed the ship. Yes there are areas that could be improved, but most travellers had a great time. Read Less
3 Helpful Votes
Sail Date: February 2019
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to ... Read More
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. We found the food in the dining room uninspiring except for the formal night when the kitchen seemed to have made an effort. The fact that they charged even for ordinary water in the dining room as well as in our cabin seemed petty. The entertainment onboard was definitely B grade compared to other cruises we have been on. Their version of Masterchef was boring. The same few old movies were looped continuously on the TV in our cabin. The library stank of cigar smoke. Except for Havana which was a wonderful place to visit, the other ports were pretty boring unless you are a water baby who loves the sun and surf. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest.started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest. Read Less
1 Helpful Vote
Sail Date: January 2019
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good ... Read More
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good view from the balcony close to a lift which would be near the buffet restaurant as my wife and I have difficulty walking. We were downgraded to a lower deck at the other end of the ship. The corridor had a serious sinkhole under the carpet which tripped me up. The corridor also had steps under the carpet due to differing heights of the floor levels. We could not have a move as the cruise was fully booked. No discount for being downgraded. The breakfast restaurant had one broken toaster for one piece at a time. (they only cost $20!) Toast was not fresh as they left slices baking under a heat lamp which baked them so hard that I broke a tooth which I later lost. They took no responsibility. Coffee mugs had stained cracks and chips. I'd only been to the dentist the week before! To say the balconies were spacious is ridiculous as the chairs were so big there was no space to get on to it. (Just over a metre deep!) OK for children. The cabin was tatty and needed repairs which I was able to do myself being an engineer. The evening tour in Cuba was good and the shows were also good though the volume between singers and instruments controller was upside down. (Kid's!) Overall our worst cruise due to being messed around. Read Less
Sail Date: January 2019
We have done 35 cruises with 6 different cruise lines and over 700 nights at sea, and this was the first and last cruise with MSC. WHAT A DISASTER! Our safety and health were seriously at risk with MSC. On every other cruise every ... Read More
We have done 35 cruises with 6 different cruise lines and over 700 nights at sea, and this was the first and last cruise with MSC. WHAT A DISASTER! Our safety and health were seriously at risk with MSC. On every other cruise every guest getting on the ship and at every port, also at the entrance to all the restaurants, had to have hand sanitiser on their hands, NOT MSC. Hygiene was shocking. I dropped the food tongs on the floor accidentally and one of the staff picked them up and put them back on top of the food!! Guests and staff were allowed to handle food and return it back for others to take. Guests were also allowed to smoke right next to food service areas by the pool. With regards to safety, the lifeboat drill was a total fiasco, and all they seemed to care about was for the photographers to go round taking photos of guests wearing their lifejackets that they could buy, even though the guests were told not to wear them for the drill. We did not hear any instructions regarding the abandon ship procedure, and there were definitely not enough staff instructing guests on not to use lifts and to ensure they were directed to the correct muster stations. Our balcony door was broken and allowed to rattle all night for the first 10 nights, keeping us awake, and only after numerous complaints for it to be repaired they eventually came and bodged it. There were also several extra large shattered windows around the ship that were not repaired the whole time we were on the ship. MSC advertised a ‘Power Walking Track’, this was a lie, no track and the deck where it was supposed to be just cluttered with sun beds. They advertised broadway style shows and spectacular shows. Entertainment was well below standard, even the main theatre shows did not have live bands, just music backing tracks. It was the worst entertainment we have ever seen, what a let down. Food was well below standard, buffet selection very limited and food was not hot and the worst we have eaten anywhere. We had stomach upsets for the entire duration of the cruise. Service was exceptionally poor and staff just could not care less. There were a lot of people ill on the cruise, which was not surprising as the food and hygiene was shocking. NEVER AGAIN WITH MSC, What a total waste of money. Read Less
Sail Date: January 2019
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage ... Read More
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage space, bed was comfortable (still not sure fantastica means.) Dining - breakfast in dining room and in buffet both poor - cold eggs, cold bacon and the same everyday. Dinner - in main dining room service was good Rene & Louis did their best, but the quality of the meals was disappointing... every salad was serve soaking wet, moussaka had no aubergine, spicy Carribean pork had no flavour (considering one of our ports was Montego Bay you think they could have pick up some seasoning.) Only the fresh pasta and pizza dishes were well prepared and tasty, but on last day there were no dried chillis - and when asked the servers in pizzeria just shrugged. Service - most of the staff looked exhausted and they seemed very overworked (I’m an experienced cruiser and have spoken to staff on other cruise lines, yes I know they all work hard) but, we were told of 14 hr days, with few days off during a nine month contract. So service with a smile happened very rarely. Entertainment- I found the stage shows to be okay, the acrobats were very good. Considering that they needed to make it appealing in any language. Activities - the amination team dressed up and jumped around a lot. We enjoyed the jazz style guitarist. Spa - had 2 steam rooms, 2 saunas but they were both for male and females ? Not idea why not for single sex use. Spa services overpriced as usual. Gym equipment old, and poorly maintained. No I would not go again, food offerings poor, no wow factor. Read Less
MSC Opera Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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