Sail Date: September 2019
Ship: The NCL Jewel did not disappoint. From start to finish this boat looked great. Never once did I see any aging on this ship at all. It was recently refurbished within the last year and is obviously maintained very well. Cabin: Our ... Read More
Ship: The NCL Jewel did not disappoint. From start to finish this boat looked great. Never once did I see any aging on this ship at all. It was recently refurbished within the last year and is obviously maintained very well. Cabin: Our cabin number was 8088. Overall it was a good cabin but did get a little noisy at night. This was not because of any bars/ restaurants on the ship. It seemed to be some maintenance being done on the life boats or plumbing late at night. We were never really able to pinpoint exactly what it was. This lasted for the first half of the cruise and the room was perfectly quiet the rest of the cruise. Dining: Our experience on all the the Norwegian cruises we have been the same. The food was excellent. From the buffet to the specialty dining there was not one item of food that wasn't good. We ate at the main dining room, buffet, Cagney, Moderno and the on board hibachi grill. I highly recommend them all. Especially the premium dining options. Entertainment: The entertainment on board was also fantastic. This was our fourth Norwegian cruise and this was one of the reasons we switched from Carnival cruise lines (nine cruises). Carnival entertainment started to get very bad. Norwegian dominates in this category. This cruise included multiple shows including a cirque style show, aerobatics, comedian, and many more. Every single one was great. Service: From the moment we got on board service was above and beyond. As with all the other Norwegian cruises we have been on the service by everyone on the ship was excellent. Ports: First, I highly recommend this itinerary. Alaska is a beautiful place and these ports are all fantastic. This is our second time in three years and I want to go again. Seward: We took the train from Anchorage to Seward the day before the cruise. This train was great and I recommend this method of travel to the port instead of a bus. Once we arrived in Seward we took the 6 hour Kenai fjords cruise offered by Major Marine Tours. The weather was not very good this day but it was still an enjoyable experience. Hubbard Glacier: We arrived in the early afternoon. Get outside on the decks to get the best views. The Captain maneuvers the ship around multiple times so everyone can get a look. This is the most magnificent glacier I have ever seen and one of the largest in the world! Icy Straight Point: This is a small port with some shopping within walking distance. If you need assistance there is also a shuttle that runs every 15 minutes around the area. We did the two and half hour whale watching cruise and it exceeded all expectations. We saw Orcas, Humpback whales, Sea Lions and much more. Juneau: While in port we did the whale watching and Mendenhall Glacier. I also recommend both. We saw sea lions and humpback whales. It was a slow whale watching day but still saw multiple whales. Mendenhall Glacier has a very nice visitor center and multiple overlooks to get good pictures of the glacier. Skagway: Very nice town within walking distance. We previously did the White Pass railway. I recommend this if you have never do it before. This time we took a bus up into Yukon and got to further than the train goes. This was a nice shore excursion and it was good to see some new and beautiful scenery. Ketchikan: We did the Misty fjords by boat. This excursion is a long one but does not disappoint. Once in the fjords it is scenery that I would compare to the Fjords in Norway. If you have never been it is a must. Unfortunately it is a multiple hour boat ride both ways. If you do not like small boats this may not be for you. If your debating on whether or not to do this cruise, book it. This is an excellent vacation and Norwegian cruise lines is the way to go. Read Less
Sail Date: September 2019
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. ... Read More
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. We were traveling with our adult children, so it was nice to have the extra space when they visited us or used our balcony for glacier viewing. The staff are exceptionally friendly and are committed to providing a high level of service. While we don't have another cruise line to which we can compare our experiences, we are usually very active on vacations and were hesitant to even consider a cruise. We enjoy the "freestyle" options on Norwegian. Dining hours are flexible, you can find plenty of healthy options and the upgraded dining options are excellent and worth the cost. The thermal spa is an add-on, but is something you might consider--a peaceful getaway and great place to read while enjoying the gorgeous scenery from the front of the ship. And there are plenty of night life options for all ages. The promenade on Deck 7 is great for walking while enjoying 360 views. We saw a number of whales while walking the morning we entered the inside passage. We chose the one way trip from Seward to Vancouver. We arrived early in Anchorage and spend four days in Denali with a rental car. We then took a bus from the Anchorage airport to Seward to board the ship. The Bike, Hike and Float excursion in Skayway was our favorite and a great value. In Juneau, we were disappointed in the kayaking near Mendenhall Glacier (only an hour on the water and seemed to go in circles), but also had time for a hike to the top of Mount Roberts (and then took the tram down). In Icy Strait we walked to the nearby town of Hookah. Overall, a great trip and would choose NCL again. Read Less
Sail Date: August 2019
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make ... Read More
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make reservations--especially for the sea days. Shows are at 7:15 and 9:15 so plan accordingly. If you want a peaceful breakfast go to O'Sheehans on level 8. Lots of windows. Same with the main dining room, but busier. We skipped the buffet for all meals except one lunch. Ports were wonderful and the 3 sea days were perfect--sitting on the balcony or on deck or in Spinnaker Lounge watching whales, seals, otters and the glaciers. We had a starboard (right side) balcony and it was perfect for viewing. If you are not doing land I would elect a round trip, but do not miss these places. We met a few people doing a northbound and then southbound (same ship). That would have been amazing as well. The comedian was VERY funny in his early show, but his adult time show was gross. It was unnecessarily filthy and did not appeal to us. The dancers were very talented --Cirque style (The show was fabulous). Ketchikan--Lumberjack Show is silly. Do not do a tour. Just take free shuttle to town and buy a ticket (or pre-purchase and pick up there). Juneau--BEST tour ever--costly, but worth every dime. Helicopter/airboat to Taku Glacier. A Once in a lifetime amazing view of the glacier. Skagway--we just did the historical walking tour and hiked. Very nice. Many took the train ride tour. Read Less
Sail Date: August 2019
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly ... Read More
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly surprised. We were on an enormous ship with hundreds of people yet chose our own activities and seemed to always make new acquaintances. We saw two fabulous shows, Vlad and Anna and Le Cirque Bijou. The Glacier Bay National Park tour was a highlight as well as the talk by Becca - the park ranger. Whale watching was great, our guides were excellent. There are some excursions I wish we would have gone on but it was our first cruise and we picked excursions based on the web site info. We took a tram up to Mt. Robert in Juneau - beautiful view. Each little town had its own uniqueness and charm so we really enjoyed them all. Food on the ship was good. My husband wanted more seafood options and I'm more of a land lover so was happy with my choices. We did most of our dining in the Garden Cafe. We also had meals at the Tsar, Azura and O'Sheehan. The food was good, the service was amazing. We extended our trip to Denali and were in awe of our guides on each leg of our tour. Cruising is an interesting way to travel, a lot more structured than our usual excursions. Well organized and the people - a remarkable group, well trained and exceptional service providers. They convinced us, on a daily basis, that they were happy to have us on board. I cannot say enough good things about the staff. Washy, washy. Happy, happy. Read Less
Sail Date: August 2019
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the ... Read More
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the entertainment was great, the classes were an added bonus, and the itinerary was incredible! I loved stopping at the Ports and exploring. I was a solo traveler with few people my age but the staff and crew became 'friends.' Everyone was so kind. I would wake up and go to the fitness room for a class, take a couple of walking laps around the ship, sit down at a nice restaurant for breakfast, and then explore a Port (usually taking a hike and finding a coffee shop). I would get back on the boat, meet with my solo traveler group, go to the 'show' that night, have a nice dinner and coffee, and then head up to a lounge for the evening. Would definitely recommend and take this trip again. Read Less
Sail Date: August 2019
My family and I chose this cruise because we wanted to cruise southbound from Seward to Vancouver. We liked the ports that were included and the available dates. Embarkation went very smoothly which was great because we were all very ... Read More
My family and I chose this cruise because we wanted to cruise southbound from Seward to Vancouver. We liked the ports that were included and the available dates. Embarkation went very smoothly which was great because we were all very tired (fires north of Anchorage caused us to drive thru the night). We were in a mini-suite with a balcony on deck 11. We were under the Spa and the cabin was very quiet and close to everything at the front of the ship. With 4 of us in the cabin it was very cozy, the balcony helped us feel like there was additional room. The bathroom was spacious. I didn't care for the bathtub/shower combination. It was a very high step to get into the shower. I think older/handicapped cruisers would have a hard time with this setup. Overall the food was good. Didn't seem to be much variation from night to night in the main dining areas or O'Sheehans. Since we were cruising Alaska it would have been nice to have some fresh seafood options. I understand that the menu isn't tailored to the itinerary, Dan the cruise director was very nice. The staff was very good at remembering our names and was very friendly, We stayed busy while we were on the ship between bingo, trivia and other games that we played. The entertainment was okay, we are not really into dancing and musical productions. We did not care for Mr. Carl Strong's comic routine. We booked excursions thru NCL and were happy with them. Everything was run smoothly and efficiently, Disembarkation went smoothly as we carried our own bags and left after we had breakfast. While we enjoyed our time aboard the Jewel, we do not plan to repeat this itinerary. Alaska was beautiful, but our next vacation will be to someplace we haven't been. Read Less
Sail Date: August 2019
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ... Read More
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ship with the best itinerary, entertainment and price. We are not big foodies so mostly ate at the buffet which always had great variety and different themes every night. The entertainment was excellent and changed nightly. The comedian was hilarious, the production cast soooo talented. Anna and Vlad were amazing. The singers (Hanna was awesome) and dancers were fantastic. We loved the port heavy itinerary, got to see so much of Alaska with this cruise. Glacier viewing from Spinnaker Lounge was very comfortable but also the outside viewing options were perfect. Whale watching in Icy Strait was so cool. Loved seeing orcas from the ship in the Inside Passage thanks to the captains announcement! Service on the ship was A+. Our cabin steward was awesome. Loved the extra touches like being greeted with hot chocolate or cucumber soup when coming back from excursions. All around a wonderful trip! Read Less
1 Helpful Vote
Sail Date: August 2019
We celebrated our 30th wedding anniversary this year by cruising Alaska. Only been on Carnival before, can't say I was over-impressed with Norwegian but had absolutely no complaints. Totally personal preference but I'm not ... Read More
We celebrated our 30th wedding anniversary this year by cruising Alaska. Only been on Carnival before, can't say I was over-impressed with Norwegian but had absolutely no complaints. Totally personal preference but I'm not sure I liked the freestyle dining, thought way too much emphasis was placed on the specialty restaurants. Also did not get the feeling that we were "special/remembered" like when the staff remembers your names or your drink orders. Again, still received quality service with no complaints. Room was always taken care of, never had to wait in line really at a restaurant. The ship was pretty full and only had slight issues with finding a table near the buffet. One thing I thought Norwegian did very well was embarkation and disembarkation. Practically walked right on at the beginning. No problems with getting or finding luggage on either end of the trip. Staff were all pleasant and helpful. Regarding the specialty restaurants we thought Cagney's Steakhouse was great. Teppanyaki was fun and good food. Didn't go to any others due to availability/reservation scheduling but was pleased with the main dining room - good food, good service. The entertainment was good. Loved the comedian (former Pip with Gladys Knight!). We're not much for bingo but enjoyed the Deal or No Deal games. Regarding excursions: Spent a couple of days in Anchorage prior to the cruise. Was impressed with the city - lots of shopping and eating all in walking distance. Was not that impressed with the Alaska Zoo. Although it was a free shuttle ride out there, the zoo was just not laid out very well, we seemed to walk in circles and double back on ourselves often. If it were just me I would blame it on my being "directionally challenged" but husband never has trouble with that stuff and still had a hard time figuring it out. Alaska Railroad from Anchorage to Seward was excellent. Seemed like we stood in line quite a while to get on but didn't have any trouble finding seat/car/etc. Did not get the Gold Star service and did not feel that I missed out on anything. Still had marvelous views with lots of picture taking time. We did visit the lounge with the overhead windows and it did offer a better view - but my husband suffers from vertigo and the motion and view were a bit much. We did have breakfast in the dining car - food was good and reasonably priced, service was ok. In Icy Strait Point/Hoonah we did not have anything planned ahead of time but booked a whale watching boat tour. Saw a couple of groups of 4-5 humpback whales circling. There was actually a whale circling in the bay there by the boardwalk which was really cool. Did some shopping and nature walks. In Juneau we had booked the helicopter/dog sled excursion. However, a couple of weeks ago we were notified that the dog sledding camps on the glaciers were closing early due to the warm weather this summer. We still did the helicopter tour with Coastal Helicopters - excellent! Our pilot Jessie was amazing and from our home state! In Ketchikan we did the Crab Fishermen's boat tour. This was great. I got the impression that these were just a bunch of old fishermen that retired and now just spend their days showing off the work they love to do. Laid back, made sure everyone had chances to observe and hold the sea life. Fed the bald eagles off the side of the ship so we got some great views and pictures. No one at the end with a hand out for a tip - again, just as if your ole Uncle Joe took you out on the boat for the afternoon (with a hundred or so others). Glacier watching on board we did mostly on Deck 8 that was the crew area they opened up for the glaciers. We spent our money on excursions instead of a balcony and did not regret it, although we did enjoy watching a bit from our ocean view window. Read Less
Sail Date: August 2019
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for ... Read More
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for us. The food was of amazing quality and variety and can’t be faulted at all. The entertainment for both kids and adults was great and the staff in the kids club were super friendly. Our cabin 4594 had plenty of space for a family of 4. The embarkation process in the first day was really tedious and very slow so be prepared for standing in long lines and waiting! However at each and every port the embarkation and disembarkation was super easy. We had long days at port and plenty of time to organize excursions and get back before departure. The staff is super friendly in all the dining venues as well as the bars and lounges. Can’t really fault anything in this cruise other than the initial embarkation process!!! Read Less
5 Helpful Votes
Sail Date: August 2019
Before boarding, we spent several days in Alaska on our own. The day we boarded, we traveled from Anchorage to Seward via the Coastal Classic route on the Alaska Railroad. Although we booked independently from NCL, they still checked our ... Read More
Before boarding, we spent several days in Alaska on our own. The day we boarded, we traveled from Anchorage to Seward via the Coastal Classic route on the Alaska Railroad. Although we booked independently from NCL, they still checked our bags straight through from Anchorage, and they were waiting for us in our cabin when we boarded! The Coastal Classic train 100% surpassed expectations, it was absolutely breathtaking! Once in Seward, we boarded an independently booked excursion through Major Marine Tours, the 6 hour Kenai Fjords tour. Again, absolutely exceeded our expectations, it was fantastic! So many marine creatures that we saw: otters, sea lions, seals, whales, eagles, puffins... And Aialik Glacier was awe-inspiring. The blue ice was so vivid, and in the smaller boat we were able to get much closer than the cruise ship could get, so we could easily hear the sonic boom when it calved! Embarkation went very smoothly, we were through the line and on the ship in probably 10-15 minutes. We missed the main muster drill because we were still on our excursion, so we attended the make-up drill just before sailaway. The dining was typical, no complaints, but the only really memorable meals were at the specialty restaurants (we ate at Cagneys, La Cucina, and Moderno this cruise). We had the social media internet package, and it worked well for Facebook, texts, Instagram, Twitter, etc, but I was surprised that it wouldn't let me update my Wordpress blog. No complaints on speed, it worked reasonably well. The entertainment was generally excellent, especially the shows. Velvet was interesting, although I wouldn't have paid an upcharge for it like I think is happening on other ships. Vlad and Anna, the acrobats, were absolutely fantastic, both in their own show and in the Cirque Bijou show the last night. We found the comedian on this cruise, Larry Omaha, highly entertaining as well. My only criticism for the cruise director's staff would be the scheduling of activities - inexplicably, while we were in port, there were a bunch of activities scheduled (including our personal favorite, trivia), but on the sea days, there seemed to actually be fewer activities scheduled, which seems odd. Not the end of the world as I'm perfectly capable of entertaining myself on sea days, even in Alaska, but it was a bit weird. Service was fantastic, absolutely no complaints. Every crew member we encountered was friendly and helpful. The ports were a bit more hit or miss in my opinion. Seward was great, as previously stated. The next port was Icy Strait Point, which was not a favorite. With the Joy in port at the same time, it was very crowded, and everything seemed even more overpriced than the rest of Alaska. We attended the In Alaska's Wildest Kitchen excursion through NCL, and it was interesting, but not nearly worth what it cost in my opinion. We then walked the Memorial Trail into Hoonah, where we had been told we could catch the shuttle back one-way. First of all, there's basically nothing of interest in Hoonah, or if there was, it certainly wasn't obvious. Secondly, the shuttle system was a big cluster. TWICE, we had a shuttle appear only to be informed moments later that she couldn't take us after all, as she had to pick up customers at the airport. We waited a good 20+ minutes for a shuttle, in a long line, and then two more showed up immediately after. We heard of others waiting 45 minutes or more. In addition, the shuttle pickup was not marked. At all. We just saw a bunch of people heading that way (I assume from where they'd been dropped off), and followed. Next stop was Juneau, where we rented a car at the nearby Avis rental and drove to Mendenhall Glacier. You can't get very close to the glacier without an excursion directly to it, we found, but we were able to see it, and to hike the area, including Nugget Falls, and the salmon ladder, where black bears were evident. The Visitor Center was interesting, but couldn't occupy one for more than 30 minutes. We drove back to Juneau and stopped at the Juneau city museum, which was interesting - probably a 30-45 minute stop. We then headed back for a 1pm all-aboard so we could go to Dawes Glacier on the ship that afternoon. Both Hubbard and Dawes were nice, but not comparable to the experience we had getting close up to Aialik. Next port was Skagway, where we booked the White Pass and Yukon train through Chilkoot Charters. Very professional and well done, the train ride is very scenic as well as interesting to hear the narration of the history of the area. We then boarded a bus that headed further into the Yukon territory, including lunch near Carcross and several photo stops. Our driver, Jennie, was great, very informative as well as entertaining. I had managed to injure my leg that morning running back to the ship to get our passports, so we weren't able to do any real exploring in Skagway, unfortunately. In Ketchikan, we had booked a Black Bear tour through Kiwanti Adventures, and definitely saw the bears. Of course, so did a lot of people who paid a lot less for a rainforest tour, as well as some that may have just happened to be in the parking lot at the right time. That said, we were much closer to the bear and probably got much better photos. If seeing a black bear is important, it's a good tour to book! We disembarked in Vancouver, and did the Vancouver City Highlights tour through LandSea Adventures. In retrospect, we should have booked their Vancouver Delights tour instead, as it has very high ratings, but it's a longer tour and would have started to make me nervous about getting to the airport in time. In any case, the City Highlights tour was good, we got to see a lot of the City, including Granville Island, Stanley Park, and the English Bay area. Our driver, Ira, was very informative and entertaining as well. Overall, we will definitely be back, although may try to mix things up with some different ports if possible! Read Less
3 Helpful Votes
Sail Date: July 2019
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 ... Read More
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 pounds. We got off the ship fat and happy. I really appreciated the Guppies playroom. My daughter and I were there at least 4 hours a day on Sea days. They have interactive programs and tons of toys to keep my daughter entertained. A few tips regarding the Jewel: -Teppanyaki is the most popular option on board. You must book a reservation 3 months before your sailing date. -Grab a seat for shows 30 minutes before showtime. Evening entertainment is very popular. -Book a shore excursion with less people. I went dog sledding in the afternoon instead of the morning, which was the less popular time slot. Everybody in my group got lots of cuddle time with their own puppy! -Juice is only served in the mornings. The rest of the day, their beverage stations serve flavored water. Fill a container in the morning and store in your mini fridge Vancouver cruise terminal is horribly inefficient. Long lines and grumpy workers ruined our embarkation day. Our cabin filled with cigarette smoke on the 5th day. The staff did their best to remove the smell but I wish they could have thrown all the smokers overboard instead. Read Less
1 Helpful Vote
Sail Date: July 2019
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days ... Read More
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days early to check out the city, and I'm glad we did. Beautiful city with something for everyone. The cruise itself? The embarkation was the only not-so-great experience (standing in line for 1+ hours in any situation is not fun, let alone to check in for your cruise). We made the mistake of not eating lunch, figuring we would eat on the ship, only to arrive on the ship just as food venues were closing for the emergency drill, so we were more than a bit hangry. Lesson learned, and moving forward. The staff on the ship was so, so amazing at each and every turn. Everyone from the general manager to the stewards to the dining staff was pleasant and efficient. The ship was very clean and constantly being improved with touch-up paint here or oiling a hinge there. The food was good, especially in the main dining rooms (Azura was amazing!), with a good selection all-around. I can't speak to the specialty restaurants, but we tried out all of the complimentary venues and had good experiences with all. We enjoyed walking laps around the promenade deck or jogging track up top to catch the beautiful views and enjoy that amazing, fresh air. Cruising Glacier Bay National Park while listening to the ranger's commentary was certainly a highlight. We chose some really wonderful shore excursions (whale watching, rainforest island adventure, musher/sled dog camp) and honestly felt like each shuttle driver and tour guide was the best one they had. Entertainment and activities on the ship were high-quality and varied; again, with something for everyone. If you were bored--which we weren't--it was your own fault. We loved listening to the musicians at the lounges and atrium, and the main theatre shows were great (Anna and Vlad were wonderful and Cirque Bijou on the last night was AMAZING!). I think I'm at the point of gushing now so I'll stop, but I really can't say enough good about this experience. I HIGHLY recommend this cruise and will definitely cruise with Norwegian again. Read Less
Sail Date: July 2019
Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping ... Read More
Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping was great. At the sea entertainment had things for all ages. Dance party was great!! Service was exceptional. We really enjoyed our cruising experience. The ports were perfect and so was the weather for us!! Beverage package is worth it only if you have 2 or more drinks per day, otherwise you could just purchase drinks on the go. Speciality dining was good, we enjoyed the food and ambience in La Cucina. We were a little disappointed with the Teppanyaki restaurant, the portion sizes were huge and lot of food was wasted. The photo package could definitely be improved, the current package has no savings per se, as the individual photos are cheaper than the package. Overall, we had a great cruising experience. Read Less
2 Helpful Votes
Sail Date: July 2019
We just finished a northbound Alaska cruise from Vancouver to Seward. This is our second NCL cruise in less than 12 months and we continue to be impressed with the level of service. We always buy the specialty dining packages and they are ... Read More
We just finished a northbound Alaska cruise from Vancouver to Seward. This is our second NCL cruise in less than 12 months and we continue to be impressed with the level of service. We always buy the specialty dining packages and they are very reasonable for the quality of the food. The promotion packages are also part of the reason we book early as they are a good deal... just beware you pay tax on them even though they are “ free” ( the cost of tax of the premium beverage package can be a bit spendy) as Latitude members we got to board in the priority line this time and it really made a difference. The suites get you access to breakfast and lunch in Moderno restaurant (exclusive to suites and Haven guests) which was nice as I really dislike the chaos of the buffet! The crew was amazing as always, and one of the reasons we have chosen to sail exclusively with NCL. We already have our next cruise ( Panama Canal) boooked on NCL! Read Less
2 Helpful Votes
Sail Date: July 2019
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise ... Read More
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise performers put on three outstanding shows. The first was Velvet, a music and dance production with many costume changes and a fantastic light show set to the music. The second was a collection of songs and dances. It also had the wonderful voices, lights, dancing, along with the stage band. The last performance showcased the acrobatic abilities of the cast. Amazing!!! Other nightly shows included a very funny comedian with a late night bonus. He could really work the crowd. There was a Russian couple that performed feats of strength and balance, as well as aerials. Good food was found everywhere. Our favorite was the Garden Cafe. Rowen Luna, an assistant chef, was at a carving station. His salmon was the best on the ship, and I tried a couple different salmon dishes. He always greeted us and wished us an enjoyable cruise. He also took the time to explain how the meats were prepared in the big ovens. His roast suckling pig was a work of art and flavor. Of course, NCL strives to make everyone feel welcome and part of their family. That is the main reason we prefer NCL over the other cruise lines. Read Less
1 Helpful Vote
Sail Date: July 2019
This trip... our second to Alaska, we decided to expand our horizons & visit Denali National Park! All I can say is the entire experience was amazing... we learned more than we expected & Alex, the tour guide was awesome! The ... Read More
This trip... our second to Alaska, we decided to expand our horizons & visit Denali National Park! All I can say is the entire experience was amazing... we learned more than we expected & Alex, the tour guide was awesome! The train was comfy ... the bus was great & each and every step along the way - we were given expectations - what the rooms would be like (some had no ac), when to have luggage ready, where to be when & every little detail! The entire land portion was fun, exciting, a learning experience, fun and extremely well organized! We opted for the Denali portion first so we could unpack & stay put once we got on the Jewel --- worked perfectly! Now the Jewel ... the renovations are beautiful & very stately ... all of the somewhat gaudy decor has been replace and the entire ship is BEAUTIFUL! We love the new look and NCL has lots to be proud of... that for sure! We always book a suite & love the extra attention to our needs and this was no difference ... our concierge, Butler & steward were amazing ... we loved them all! They took care of our every single need ... even a blanket for sitting out on the deck when the glacier viewing was chilly! Weather was warm for many of the days and I'm delighted we had been watching the weather... who would think we would go to Alaska & get tan sitting on our forward deck? Amazing! Read Less
Sail Date: June 2019
We had done an Alaska cruise 3 years ago and wanted to go back and see the interior parts of Alaska. Both the land portion and cruise were fantastic! Our embarkation was easy since we arrived in Seward around 3:00 in the afternoon. We ... Read More
We had done an Alaska cruise 3 years ago and wanted to go back and see the interior parts of Alaska. Both the land portion and cruise were fantastic! Our embarkation was easy since we arrived in Seward around 3:00 in the afternoon. We were immediately shown to our forward suite. The Jewel was renovated and was beautiful. Our suite was very roomy and we certainly enjoyed it but I have to say that I don't care for the wind you get on the balcony. When we were in port or seeing glaciers, it was great! We saw Hubbard and Sawyer Glaciers and they were both beautiful. We had dinner in Cagney's, LeBistro and Teppanyaki and it is hard to choose which would be the best. All three are excellent! I did notice that the "show" that Teppanyaki usually does while preparing the meal was non existent. Not sure why they cut that out but the food was great! We also visited the buffet once and O'Shehan's once. No complaints at either. Dinner in the main dining room was also very nice. All the food was good as always. Entertainment was good but not great. I thought Rock You Tonight was the best show we saw. The 45 minutes just flew by and we wanted more! Velvet was okay but didn't seem to have a good flow to it. The comedian, Carl Strong, was very funny and we enjoyed him. Le Cirque Bijou was incredible. My only problem was trying to keep up with all the acts, there were several going on at the same time. Icy Strait Point was a great port that we had not visited on our previous cruise. Our excursion, Whales & Wildlife, was great and I highly recommend it. We saw bears, eagles, whales and sea lions. In Skagway, we visited a Musher's Camp and actually had a ride in a sled. We got to hold puppies too. Bottom line, this was a great cruise! If you have the time, I encourage you to do the land tour before the cruise. We did the Authentic Alaska and it was incredible! Read Less
3 Helpful Votes
Sail Date: June 2019
We chose this cruise because of the smaller ship and the associated land tour. We were not disappointed. The service on the ship was exemplary. Everyone we came in contact with was friendly and helpful. When our shower overflowed a ... Read More
We chose this cruise because of the smaller ship and the associated land tour. We were not disappointed. The service on the ship was exemplary. Everyone we came in contact with was friendly and helpful. When our shower overflowed a little due to a slow drain, Guest Services sent maintenance to our cabin within 30 minutes. The variety of food was good in the buffet and the complimentary restaurants. We also enjoyed the shows. The narration during the glacier viewing was informative and interesting. The captain turned the ship so passengers could enjoy the views from wherever they were on the ship. Our favorite port excursions were “Alaska Whales and Rainforest Trails” and the sea fishermen’s tour in Ketchikan on the Aleutian Ballard from The Deadliest Catch. Guides for both of these excursions were extremely knowledgeable and personable while behaving in a professional way. The captain on the whale watching excursion was in touch with other boats and knew exactly where the whales were that day. The captain and crew on the Aleutian Ballard were beyond description in the way they presented their tour in an entertaining way. An added delight was when they surprised us by feeding eagles from the boat. They must have attracted 3 dozen eagles right up to the boat. What a delight! Yep! We’d happily do this again. Read Less
2 Helpful Votes
Sail Date: June 2019
Good variety of food & places to eat. Loved the Japanese restaurant. For the most part, the service was excellent. Shore excursions booked through NCL were great. Loved the entertainment, only missed one night. Jake was a good ... Read More
Good variety of food & places to eat. Loved the Japanese restaurant. For the most part, the service was excellent. Shore excursions booked through NCL were great. Loved the entertainment, only missed one night. Jake was a good emcee . Bartenders were great. Drink variety was good. Loved the overall experience. Would have no problem recommending NCL to my friends and family. Liked the fact that they had things for you to do on the days we were at sea. Played bingo on those days. Did trivia one day. Visited the casino a couple of times. Enjoyed Deal or No Deal. That was very entertaining. Some day I hope to take another cruise with NCL. It was a very good experience. Weather was absolutely perfect. Couldn't have asked for better. Would have liked to spend time by the pool, but we were on the go too much! Good job NCL!! Read Less
3 Helpful Votes
Sail Date: June 2019
First trip to Alaska. 31st cruise overall. Arrived in Anchorage: June 21 @ 1:15 AM (a day early) and stayed at Inlet Hotel that included 24 hr shuttle and breakfast in the morning. Good hotel for a brief stayover. Great breakfast in ... Read More
First trip to Alaska. 31st cruise overall. Arrived in Anchorage: June 21 @ 1:15 AM (a day early) and stayed at Inlet Hotel that included 24 hr shuttle and breakfast in the morning. Good hotel for a brief stayover. Great breakfast in restaurant instead of doing included con't breakfast. They offered us $10 p/person off for sit-down leisurely paced meal. Do it. After some rest checked out of Inlet to go to NCL assigned hotel Hilton Anchorage via Uber (which was only 1 mile away but we had lot's of luggage). We were on the Anchorage Denali Express Pre Cruise Tour and then to embark on the Jewel Monday June 24. Our luggage was held by their Hotel Porter while we explored Anchorage. Did some trails nearby and enjoyed the hotel area. After dinner we were exhausted but decided to check at front desk (7:30 pm ish) if they knew anything about NCL land tour we were starting tomorrow. On our PDF in cruise doc's it said to "Meet your Tour Director" in lobby Saturday morning. This information is INCORRECT. The NCL Tour Directors were at the hotel from 3-8 pm in the lobby on Friday. If I didn't be nosy and check out happenings at Front Desk - we would have been in trouble with the scheduling the following morning -as luggage with special tags (2 kinds of tags) and Luggage Pull was at 6 AM on Saturday. I had 19 people in my group so it was hectic for me locating everyone with correct information- luggage tags & new schedule. A side note: We saw a banner and table in lobby for RCCL but nothing for NCL NCL was located in a side room off the lobby that nobody could see with NO SIGNAGE. Happy to report that this was our only big hiccup with tour and cruise. One minor issue is that one of our bags going to Denali was left behind but Tour Director tried hard to make it up. She was very nice and gave us excellent information. NCL Accommodations were all nice locations and properties. If I were to do over: one more day in Denali. The hotel was great Grizzly Bear Resort. Too much to see in short time. Embarkation was a breeze at 4-4:30 pm in Seward. I had a Balcony Stateroom 9044 - and with this itinerary- I don't feel that starboard side of ship made a difference. We had 4 Specialty Dinners included: we did Cagney's 2X, La Cucina, and Moderno. I have a shellfish allergy so some restaurants I had to eliminate and some items on menu's I cannot have because of contaminated oil in fryers or on cutting surfaces. They always asked before taking orders if there are allergies. All my meals onboard were very good to excellent. All our servers were also great. We had no complaints. The shows at night that we saw were excellent. NCL does SHINE on entertainment. Ports: Seward from the bus. Next time we would spend a day here. Impressive driving to the Port from Anchorage At Sea with Hubbard Glacier: magnificent viewing from several area's on the ship. Icy Strait Point: walked to Hoonah and saw totem pole carvers, brew house, and then walked back around ISP shops and restaurants. Juneau: We did Whale watching with Juneau Tours Skagway: White Pass Scenic Railway, Red Dog Saloon, walking thru town. Ketchikan: Great Alaskan Lumberjack Show It was too early for the Salmon to be running so I wish we could have seen that. I am sure we might have seen more bears also with the fish. Did alot of walking around in Ketchikan -Married Man's Trail, Totem Heritage Center, Hatchery & Eagle Center, Creek Street, Funicular Tram to the Lodge. Vancouver: Got off the ship at 9 AM. Plan A -Was going to find CDS in Canada Place to hold and deliver our luggage to airport so that we could tour -however they are no longer there according to Gray Line tours. I checked online a week prior and it did not tell me otherwise so we did Plan B. Gray Line had a luggage holding area until 5 pm but no airport delivery. Since it was Canada Day, a national Holiday, it was CRAZY around port and around all tourist area's. We settled for Hop on Hop off bus to tour Vancouver which was fine. Just the crowds were huge. Picked up luggage at 3:40 pm and walked 1.5 blocks with luggage and crowds to train station- destination going to airport. It was easy once we got there. Ate dinner in airport and waited 3 hours before airline check in. Didn't want to chance getting to airport with luggage hold and crowds. Many of my group stayed 1-2 extra nights which they were able to enjoy Vancouver more.....but it was pricey because of the Holiday. Great trip but need a vacation to rest. LOL Read Less
2 Helpful Votes
Sail Date: June 2019
Most beautiful state in America. Norwegian does a fantastic job of showing the beautiful scenery and explaining what you are seeing. The glaciers are beautiful, although the caving is sad to see. The ride is smooth. We had 80-85 degree ... Read More
Most beautiful state in America. Norwegian does a fantastic job of showing the beautiful scenery and explaining what you are seeing. The glaciers are beautiful, although the caving is sad to see. The ride is smooth. We had 80-85 degree weather which made it an unreal expats we were able to enjoy the pool and music when on board. Excursions were unbelievable. We went snorkeling-we were kept warm, safe and showed amazing sea life by amazing guides. Bike and brewery great exercise, sites, with a trip to a glacier and beer. And of course nothing better than the puppies and sled dogs. We did the land and sea so we played with puppies 3 different times, along with a ride (4x4) pulled by dogs-their summer workout. The food was excellent. Staff amazing-helps wherever needed. Entertainment was great. The shows were professionally done. The comic was amazing, they even let him do an extra show. If you haven’t been GO BEFORE IT MELTS! Read Less
Sail Date: June 2019
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful ... Read More
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful scenery along the way. My wife and I were surprised with all the very nice restaurants, the variety of food and the wonderful service we had all the week. The food was wonderful everywhere we ate with a great variety of items. At the four ports we took advantage of four excursions which made the trip more memorable. My wife was impressed with the towel animals that were left on our bed. The cabin was very nice and kept clean twice a day. I enjoyed sitting on the balcony and taking photos of the snow capped mountains as we cruised the straits. We were impressed with the Norwegian Jewel and would recommend this trip to everyone. Read Less
1 Helpful Vote
Sail Date: June 2019
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our ... Read More
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our family needed some wheelchair services, at times, the crew was so accommodating and eager to make sure that the need was met. Our cabin steward never failed to know our names, always greeted us and made sure we knew exactly what we needed to do at debarkation. This was especially comforting since this was our first cruise and we were not quite sure what to do. The food was good and the options for Freestyle were great. The entertainment was great! We especially enjoyed the Le Cirque Bijou. The show went on without a hitch even though we were in some choppy water. Lastly, the commitment of the captain and crew to make sure that their guests had a great experience at the Glaciers and going to the extra step of bringing on a Ranger from the Glacier National Park was amazing! Read Less
Sail Date: June 2019
Dream vacation. On bucket list for many years. Health issues as we age pushed us to accomplish this trip. Gift from son and daughter-in-law. Very thankful they were so generous to us at this time in our lives. Very inspiring scenery. ... Read More
Dream vacation. On bucket list for many years. Health issues as we age pushed us to accomplish this trip. Gift from son and daughter-in-law. Very thankful they were so generous to us at this time in our lives. Very inspiring scenery. Helps to realize the vast beauty of God's nature. The ship was awesome and huge (next cruise I'm taking roller skates). We have been recommending the same trip to all who ask. Food was excellent. Service was outstanding and all crew we encountered was extremely friendly and helpful. Shore excursions were educational and well planned (especially the Crab feast). Getting on and off the ship was well handled by all involved. Special treatment by concierge and crew made us feel extra special. We had been on nine previous cruises many years back and realized how greatly a lot of the changes have improved the entire itinerary. Thank you to all for a beautiful experience. Read Less
2 Helpful Votes
Sail Date: June 2019
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into ... Read More
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into my review because these were my 10th and 11th cruise and I have enjoyed them all. Some were better than others but I had a good time on each one. The Jewel is my new favorite ship. It was cleaner and neater than most I have been on and I love the buffet layout. The buffet has 5 islands rather than long lines. If there is a line at the carving station, you can move to the other entrees and circle back later. I never had more than 3 people ahead of me for any item. Usually I had open access to the item I wanted. Part of what made this a great cruise is the Solo program. We had a great group and there were several of us doing a B2B. The solo hosts Raphael and Queena did a great job too. The Captain got us in close to the glaciers and seemed to do his best to make sure we got to see the sights. We had very good weather too, which didn't hurt. I saw the General Manager pick abandoned drink cups off the deck while wearing his dress uniform. This dedication to cleanliness and detail carries over to the crew too. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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