Sail Date: August 2019
Alaska is beautiful and I recommend any one to see it. We did a land and sea (12 day) with NCL. The sights were great but we were very disappointed with the regular tardiness on due to staff of NCL. We departed late from one stop to ... Read More
Alaska is beautiful and I recommend any one to see it. We did a land and sea (12 day) with NCL. The sights were great but we were very disappointed with the regular tardiness on due to staff of NCL. We departed late from one stop to another, then excursions ran late due to poor communication, and wait staff didn’t seem to care to serve you rather than feed you and move on to the next. Overall the entertainment was tasteless compared to other cruises and the staff was not very outgoing. Even a staff member said Disney and Royal Caribbean are better than Norwegian - that’s pathetic. The excursions were wonderful and the businesses involved had wonderful staff, but you can do the same excursions with another cruise line. Also, the land portion did not provide any meals, you were on your own or had to sign up for a bag lunch if available which you paid for on top of the fees you already paid. So we ended up paying for transportation to get to a place to have food. In more secluded area the food industry is less present and you get stuck eating over priced food truck meals that put you in a bathroom all night. We did get lucky in some aspects as well, we drove through a wildfire which then closed the road we had to take after we passed. We disembarked a train miles before it met an area where the tracks were washed out due to a land slide. Overall we were disappointed by the staff, entertainment, and food (the cruise can cook a decent steak and that’s about it). I’d recommend Alaska 100% but choose a different cruise line. Read Less
6 Helpful Votes
Sail Date: July 2019
Avoid cabin 8560, which is right above the Bliss nightclub. The music is so loud you could feel the bass throb through the cabin floor. If the ship is full, they cannot move you. The Bliss is a main entertainment venue and they will stop ... Read More
Avoid cabin 8560, which is right above the Bliss nightclub. The music is so loud you could feel the bass throb through the cabin floor. If the ship is full, they cannot move you. The Bliss is a main entertainment venue and they will stop playing until midnight. The food choices except for the Garden Cafe and the poolside buffet cost more money. The food in Teppanyaki and Le Bistro is very salty. The spa has competent staff. There is a cardroom and Library for quieter pursuits, but if someone is smoking on the deck above them, there is a trace of smoke that comes thru the ventilation systems. There was some confusion of how the beds should be placed in our cabin. We preferred the beds to be separated to create a center aisle. It made it easier to maneuver in the very tiny cabin. We requested the change which they obliged, then four hours later returned the beds to the original configuration. All very confusing! When we advised the Guest services we would be disembarking in Ketchikan, they were gracious and returned our fees for the spa and shore excursions. When they say partially obstructed view, they mean mostly obstructed. Read Less
2 Helpful Votes
Sail Date: June 2019
We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they ... Read More
We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they did not contact us once arrangements had been made. HINT: Air arrangements are NOT on the website under the Air Arrangements link, but in the Print Documents link. We had hoped to explore a little of Vancouver, but spent too much time in and out of customs. Would recommend to US passengers, go out of Seattle or another US port. We were not greeted or given direction when boarding the ship. Found out where we should be going when we tried to go up stairs to our cabin and asked, “where are you going?” by a crew member who then directed us. Our luggage was placed in front of wrong cabin (several cabins back and around a corner). On first day of cruise, they had already run out of two beers on the menu. Overall, food was mediocre to bad. There were two dishes that I couldn’t finish. Breakfast food was OK, but service slow. A bartender did not have daily specials in the menu book, but insisted that it was in there three times before my husband showed him; yet we received no apology for, basically, calling my husband a liar. We had purchased the drink package. We were told that if there was a star next to a bottle of wine, that bottle was included in our drink package. Also, at the bottom of the wine list is posted, “ * Choice of bottle include in premium plus package.” We ordered a bottle for dinner and were surprised to have a bill, with a 15% discount, but a 20% gratuity added. The cabin was clean, wish that the gratuities that we were consistently paying would have gone exclusively to the woman cleaning our cabin. Land excursions were very good and seeing the glaciers was amazing. We just wish we hadn’t used NCL to get there. Read Less
5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the ... Read More
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the longest embark that we had to endure after a long flight from US to Hong Kong one day prior. We were tired and hungry, but all of the restaurants were closed by the time we got on board because it was time for Muster. Our package included premium beverage, four specialty dining restaurants, unlimited internet, which was nice although the internet was crawling most of the time, and 120 free phone calls of which we used 55 minutes. We were extremely dissapponted to find out that we had to pay NCL $69 each to get a Viet Nam Visa and $89 each for a Cambodia Visa at embark. Of course, we were not aware of getting visas in advance because we planned not to get off in Cambodia because the ship only port one day there, and because we were in Cambodia 2017. The River Cruise Company advised us in advance that we had to get visa for Nam and Cambodia, but NCL did not. Moreover, Viet Nam charges $25 for its Visa; Cambodia charges $30, and it took us less than 5 weeks to get both visa. NCL charged $69 and $89, 3x the charge??? When several passengers asked the crews at the reception, one said because it was an emergency visas; other said to me because they “are merchant” visas. I pointed to that crew member the Viet Nam visa that was stapled to my passports in 2017 indicating that was a “merchant” visa, too, yet, I didn’t have to pay $69 and I got to keep the visa. I don’t know if that crew member got trained appropriately or he thought he could fool me into believing his feeble infor. On this trip, we had to turn in our Nam Visa on the last port day in Nam. So for those who want to keep it for souvenir are of our luck! The food in the Specialty Dining Restaurants was mediocre and poor in some instances. The restaurants’ staffs seemed trying but the execution was poor. At Cagney’s Steak house, I asked for a medium rare filet mignon, it came out rare. The server took it back, the kitchen recooked the steak that I already cut into instead of giving me a new one. What happened if I were sick with a cold or have some kind of contagious illness? Some thoughts for the management. Another incident at Chin Chin, Asian Fusion Restaurant, a line item on the menu, “Chinese Chicken...” one of the passengers asked the server, “what is Chinese Chicken?” The server responded with a laugh, “may be it’s small...” He then apologized later knowing what he said was inappropriate. Note for NCL management, there should be no Chinese Chickens, no American Chickens, and etc...on the menu. There were many more that we could name. In summary, we have cruised many times on large cruise ships and many more on river cruise ships, our experiences were better than NCL, which was our first time. We are not so sure if we want to give NCL a second chance! Read Less
7 Helpful Votes
Sail Date: March 2019
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After ... Read More
I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all nuts and peanuts. After several emails, medical questionnaires and a phone conversation with Norwegian, I was advised that they could safely handle my special dietary needs. I was very excited, as I didn’t think I could ever visit these countries; countries rich in nut and peanut products. Well as it turned out, my allergy was just one of many issues I encountered while on the Norwegian Jewel for 2 weeks visiting Thailand, Cambodia and Vietnam. On a positive note, I found the ship and my cabin to be very clean and comfortable. There were plenty of staff everywhere, greeting and cleaning as they went. In fact the ratio of staff to customers was incredible at almost 3:1. However, the efficiency and productivity of the Jewel’s team was very low and their customer service was appalling. In fact, Guest Services’ attitude was…”if you don’t like it, there’s the door. Let us know when you are leaving on your way out”! That’s exactly what they told some friends I met, who had booked a room for 4 but only got beds for 3! My experience at Guest Services wasn’t any better. Even though I had a letter advising that on arrival the Executive Chef would meet with me to discuss my special dietary needs, they snarled at me with a look and tone of voice that was shocking. They told me the chefs were very busy and could not attend to any special needs. It took me hours to sort through that one, but as it turned out…I think they were right!! Eventually I was able to pre-order my meals so they could be prepared nut free, but I worried about everything I put in my mouth. I couldn’t trust them from one meal to the next, as it was clear they didn’t understand or didn’t care about cross contamination. Luckily I only had one minor incident. Besides the safety of the food for me, the overall dining experience was very poor. There was always a team of restaurant staff close by to remove your dirty glass or fork before you even put it down, but it took forever to have a request like ketchup, tea or a glass of wine fulfilled. The food started off very good, but deteriorated to very bad as the days went by. The last few days it was almost inedible. More people than not were returning their meals. It made for a very unpleasant dining experience. Customer service at the Excursions desk wasn’t any better. It didn’t matter that I’d pre-paid for one of their expensive excursions every day. They seemed to treat everybody in line terribly! The Manager was no better. At least I didn’t mind the 2-2.5 hr highway drives from the pier to the destinations (one way), as I got to see some of the countryside, but it wasn’t great travel time. In my opinion, leadership was sadly lacking on this ship. Management’s response to everything was “it’s not our fault” and as a result they took no responsibility for anything. In turn, they took little to no action in resolving anything. Communication between departments was totally absent and communication with customers wasn’t much better. Things often don’t work out in business the way we planned, but I think how you handle such incidents is critical and very telling. The team on this ship avoided and deflected issues coming at them. They simply didn’t seem to have the ability to problem solve on their feet. And that attitude and lack of training cascaded down throughout the entire organization. It was very evident on the pier at Ko Samui during our first excursion. People were passing out in the blazing sun for hours with no shade, water, proper line ups or communication, while we waited for tendering that went awry. A mob mentality almost took over as people struggled for basic survival and Sr. Officers stood by chatting and laughing amongst themselves. It was utter disorganization and disbelief for passengers, as many could be heard wondering out loud how this crew would handle a disaster at sea. It was no wonder people laughed out loud as the Captain addressed the ship’s passengers some 3-4 days later about that incident, saying that safety was his #1 priority. These are just a few examples from my trip with the Jewel. It was a stressful vacation. When I wasn’t sorting out my own issues, I was listening to others vent about their own terrible experiences on board and others who even called Head Office to no avail. I was happy to get off that boat. Read Less
10 Helpful Votes
Sail Date: March 2019
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. ... Read More
Chose this cruise line/ship for the itinerary. Never sailed NCL before and never will again. We have sailed many, many times with Celebrity, Royal, Carnival and princess to name a few and this cruise line fell far below each of those. Complete disorganization with tours to the point we waited over 4 hours in the hot sun for a tender to the ship because the crew did not realize low tide was coming in. There were no announcements in fact it took the crew from ANOTHER CRUISE LINE docked there to try and assist. Saw a few of the crew laughing and thought that this was funny....no apologies from NCL - they could care less. Really, are you not a cruise line? The ship was older and no bells or whistles at all. The crew was just average with no one going "out of their way" and while the food was OK, we were not impressed at all. The only positive was the entertainment on the ship which was surprisingly very good. Cabin was typical and again nothing impressive. I would choose Royal or Celebrity in the future and never sail NCL again. Paid quite a bit of money for a disappointing cruise in Asia. In reviewing the actual ship, I would again say it has no bells or whistle. No outdoor movie screens, small grand entrance. Cabins are what you would expect and one feature that I did like was the ability to close a door to the toilet (even though it was clear). Pillows were much nicer then previous cruises. The staff was average but most seemed to just "do their job" and not go above and beyond. While some did have the approach of being super friendly, the majority did not and when they did, it seemed very forced. The entertainment was outstanding. They had shows that you would see in Vegas and I was very impressed that they were able to carry these out on a ship. I would say, this cruise probably had the best entertainment with the exception of Allure of the Seas. Read Less
Sail Date: February 2019
Cabin Type: Balcony Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked ... Read More
Cabin Type: Balcony Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk. Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus USD prices then converted to AUD...biggest rip off ever. The tender service was shocking at every port, waiting lines up to three hours in the hot sun. The food was terrible even in the restaurants, the buffet was cheap and sloppy. Just ok service at restaurants, even the specialty ones (3). The cabin beds were hard Had to take pain pills for a severe bad back pain .The whole 19 days were pretty dismal. Read Less
1 Helpful Vote
Sail Date: February 2019
No service Kaos when using tender Only care revenue with shore excursion otherwise they consider us as normal Cancel one day in darwin and not offer anything back Old Not well maintained No personnal service even 19 ... Read More
No service Kaos when using tender Only care revenue with shore excursion otherwise they consider us as normal Cancel one day in darwin and not offer anything back Old Not well maintained No personnal service even 19 nights on Need to wait 15-20 min everynight with pager for go eat dinning room. Really basic. Night show always one signer with band almost everynight bored What else i can add it was the worst experience even after more than 70 cruise with othe cie and with norwegian cruise line too. I feel like the personnal do not care and just do regular job. No wow about this cruise at all. I was expecting much more about norwegian cruise line. And nothing happen. No sorry nothing. I will keep as experience and will never cruise with them again. They dont merit my business. If you need to choose choose other cruise line. Read Less
3 Helpful Votes
Sail Date: December 2018
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you ... Read More
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you share with other passengers. An hour and a half wait for breakfast in the main dining room. Staff have no interest in helping passengers. If you want a warm meal you need to pay for the speciality restaurants. Way below the standard of royal and carnival In Australia . Water slides were removed which would have been evident when we booked but cruise line failed to mention this when Booking. Very misleading for families. Beds are like sleeping on concrete slabs. Service at dinner is so slow that you miss any shows that are on in the evening. Norwegian have a long way to go to even come close to what the other cruise lines are offering. Read Less
3 Helpful Votes
Sail Date: December 2018
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and ... Read More
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and security disregarding biosecurity and completely disregarding the company's own policy and procedures in providing a healthy cruise ship environment. In a party of seven passengers, three of us were struck down with the acute gastroenteritis outbreak, that is nearly half, so exactly how many passengers were affected I can only wonder. The Jewel had a recent refurbishment in Singapore and we had a mini suite, which in the end was the only saving grace of this cruise.Sailing from Sydney the ship was fresh with new furnishings and decor. Entertainment was fair with two good shows and the piano player was excellent. Food was good in the speciality restaurants except the Chin Chin. On the second day of sailing I was standing under a huge umbrella near the pool when it collapsed due to winds, the umbrella crashed down on my head,luckily I suffered only soft tissue injuries, but there was no follow up by staff on my wellbeing which to say the least was disappointing. People were being struck down with acute gastroenteritis in the first few days which points to passengers who sailed on the previous cruise and combined this cruise were probably the carriers. The first member of our party to be struck down happened 3 days into the cruise. She was isolated for 24hrs, her husband was also supposed to be insolation, but this did not occur and he was in fact allowed of the ship in different ports. Due to the escalation of the outbreak a day later when my wife was struck down she was isolated for 48 hrs. Meaning myself and her sister were also isolated for 48hrs in the cabin. Missed ports and security telling us to stay in the cabin was just infuriating and akin to house arrest. Our cabin had to be robustly cleaned and after 36 hrs not having contracted the virus I ventured to the buffet and within 8 hrs I was struck down with acute gastroenteritis. Another 48 hrs of lockdown with security again telling us we were confined to our cabin. So 96 hrs or 4 days of our cruise wasted,missed ports, frustrated doctors, unhappy staff and deprivation of liberty. I have stated the biosecurity failures of which I pointed out to both doctors and security both departments shrugged their shoulders with disregard. I was told to contact head office regarding this failure of policy and procedure that protects cruise passengers. It was the fact that 100's of passengers had their own drink bottles and flasks containing their own teas, herbs, tonics etc. These bottles/flasks were taken everywhere, on and off the ship, into toilets, into buffets, restaurants, everywhere. These bottles/flasks were refilled at the drink stations and if they were contaminated the drink stations would then be contaminated. When the status of Norovirus was raised and no self service of food was allowed, staff would take these bottles and flasks and refill them at the same drink stations for the passengers. This is completely in contradiction to the Norwegian policy of guests prohibited from bringing any bottled water or beverages on board the company's ships in either carry-on or checked luggage. Norwegian stated that that this policy brings the company in line with other best practices in travel security protocols. I contacted Norwegian for a refund, I basically was told to suck it up. Read Less
Sail Date: November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
10 Helpful Votes
Sail Date: November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
4 Helpful Votes
Sail Date: August 2018
The embarkation and disembarkation was great. Went smoothly. The Room Steward was fabulous. As for the rest of the cruise I would never do NCL again. The Dining was poor, food quality was not good, barely warm, the waiters had the ... Read More
The embarkation and disembarkation was great. Went smoothly. The Room Steward was fabulous. As for the rest of the cruise I would never do NCL again. The Dining was poor, food quality was not good, barely warm, the waiters had the don't care attitude in all restaurants. We did do the LeBistro and had a nice meal. I feel the ship makes the other dining sub par so you will go to the paid dining. Bar service was not the best, I went to a bar and the bartender was admiring three other women so asked me to go to another bar. Really???? Well I did and got my drink. None to happy. Entertainment was fair. The duo dance team was good. This was the first time I have ever had so much staff give me the feeling like they didn't care if I was there or not. NCL is not on my travel list again. Read Less
2 Helpful Votes
Sail Date: August 2018
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, ... Read More
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, had to go twice to get them off. My cousin who also went with his family, had put a block on his son, who is 13 years old at the time of boarding. He was able to play games in the arcade and the charges were billed to him. When customer service was reached on 7 th level, we were told the when we put block on his account, it was with contractors that work for NCL at port and they cannot do anything. Later those charges were removed by manager. Looks, innocent people get charged like these. They should provide the statement of charges every night so that customers could know what they are being charged for Read Less
3 Helpful Votes
Sail Date: July 2018
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area ... Read More
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area with kids - they do not limit in any way what kid can spent o Most of the shows were tacky o TV channel choices were terrible o Long lines at few restaurants where you want to eat o Bad customer service at lobby - disembarkation was all confusing o cruise itineraries were not up to par with others o glacier bay was the only good thing that happened. o Norwegian does not want repeat customers they just want to suck maximum from you o I wish I have went with another cruise and not this sorry excuse for cruise company o Later I learnt this was the experience with many other people. Read Less
6 Helpful Votes
Sail Date: July 2018
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, ... Read More
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, more ways to nickel and dime me. Cabin. OK, so I thought a previous poster was a "newbie" who didn't understand a small cabin bathroom. BUT--- no lie. On the Jewel, you have to sit side ways to use the toilet. Your knees cannot fit in front, in THREE of our FOUR cabins. Who came up with that as acceptable? Had to use public toilets as much as possible just to be able to sit. Ridiculous. The nightstands have two open shelves, no drawers. Save $5 on the life of the table and inconvenience tons of guests. Same with cost cutting on shelves around the mirror and small built in cabin table. Both Princess and RCCL spend the extra few bucks to add shelves to store your stuff. NCL didn't. Again... they think we won't notice or won't compare that others have them and provide for guest comfort- even in a small cabin. The food. I should have known when NO straws were available for drinks---even the $20 ones at the bar. I get it- conserve--- but NCL saves a few pennies here too, at guest expense. Can't even get one if you ask. And then they cheap out on all the food. The ONE night a shrimp appetizer was offered, they split them in half so they looked like full shrimp, but were halved. Arranged on a bed of potato salad and a "serving" was 2.5 shrimp. The escargot appetizer was two snails, dumped in mushrooms and puff pastry so they only had to serve you 2, not the normal 6 or 7. No lobster----every. What we look forward to most on formal night. Numerous desserts served with "strawberries", and the plate came with , I kid you not, a half of one berry. A strawberry shortcake was a slice of dry pound cake with a scant teaspoon of some type of red goo/ jam. Not an identifiable berry in there. In a weeks' time, not one meal over "OK". Customer service is a big zero too. Ask a question, get three different answers and times. Asked for a manager call back on an issue on Monday, and get a call on Thursday night???? Kidding, right? Nope. One person in our party(cruise virgin) scheduled multiple spa treatments. Called to reschedule because she was sore from the first massage. OK, no problem. Then a spot open on a shore excursion, and rescheduled again. The spa took the information and rescheduled. Then a manager called back (once the guest left the cabin) and left a message that there is 100% cancellation fee even though her employee accepted the change without saying anything. When that was pointed out, the manager said it was a mistake on the part of the employee, but the fee stands, Kidding? Nope. We did 9 people on this cruise. Picked NCL (who we sailed on ONCE 10 years ago) over Princess (Elite status) and RCCL (Diamond status) because the dates worked and the rating appeared to be the same/ similar. HUGE MISTAKE. Never again. Beware, stay away go to RCCL and Princess and actually enjoy the cruise! Read Less
3 Helpful Votes
Sail Date: June 2018
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped ... Read More
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped on food taste and variety. Even the specialty restaurants were deficient; we got mystery meat in the Italian and overcooked, tasteless meat in the Brazilian. The French restaurant was the best, and even they served rubbery scallops which I sent back. The dessert at the French restaurant was first class, though. There was never any real whipped cream, just artificial stuff almost everywhere. Chocolate milk was a bit of standard syrup in a glass of milk. I could go on, but you get the idea. The company nickel and dimes you for anything they can; the constant selling is in-your-face. The on-board products are terribly overpriced by at least a third again compared to shore prices. Activities were repetitious. The shows were amateurish. There were minimal opportunities for toddlers despite being told before booking that there were and that baby sitters were readily available. And the line charged full price for a not yet two year old despite a bed being already available in his parents' room. Money grubbing to the core. Shore excursions were fine, but weren't run by Staff was pleasant. Our steward was very capable. Read Less
5 Helpful Votes
Sail Date: June 2018
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her ... Read More
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 days... Just ocean. If you want a hot meal... Forget it... Except for the specially resteraunts. Resteraunt manager asked me if I wanted to be put on the hot food list.. Really? You have to be put on a list to get a fresh meal? Ridiculous. So angry... I really want a full refund... Already got a complaint filed which I'll probably never hear. Oh and the same entertainment we saw on the pearl last year... It just gets worse... First time was bad enough... The jewel boasted about there entertainment..... Phhht ..ports we visited are nice to get off this hellhole.... .i could of handled anything but the change in itentitary without cause of weather was the worst! Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously ... Read More
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience Read Less
3 Helpful Votes
Sail Date: April 2018
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not ... Read More
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not informed passengers of the need for 2 passport photo copies.Booking in was then not completed properly with no credit card details taken,only to receive a rude letter 2days later informing me of delays dissembarking because I had chosen to pay by cash.The ship was very overcrowded,there were always ques at the dining rooms and it was almost impossible to get a seat at the buffet resturant.Whilst I understand that this is a freestyle ship what little dress code there is for the resturants was not enforced with hoodys flipflops,heavily printed t-shirts apparently all acceptible.The food was very good and the service from the onboard staff excellant.The entertainment was of very poor quality,with only 1 45 minute show per day even on sea days.Every bar had loud music of poor quality.On disembarkation my case was destroyed,this has happened before on another cruise line and I had my case replaced,but ncl just washed there hands of it saying that they are not responsible for losses due to luggage handling.This was not my first cruise but is was my first with ncl and it will be my last with them. Read Less
3 Helpful Votes
Sail Date: April 2018
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many ... Read More
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many times as possible. Waiters and most of the crew members never greeted any guests, including sales personnel in the shops, they just ignored you. Shows were terrible, only the shows by Lisa Anna Ching and the acrobat show at the end of the cruise were good in a 15-night cruise. Shuttle bus for Kagoshima was $15 per person which was a ripoff and no shutter bus was arranged in Shanghai which was a distance from the nearest subway station. Due to the visa problem of a few guests, the ship was delayed to arrive in Hong Kong which had created problems in the shuttle bus service. I definitely will not take any NCL cruise again and use the same money to go for other cruise lines. Read Less
7 Helpful Votes
Sail Date: March 2018
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, ... Read More
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, 2018. The best part of the cruise is the fact that our Mini-Suite was kept immaculately tidy by our steward. The whole ship always looked tidy. Unfortunately, the positives stop there. NCL Jewel is a highly disorganized ship and the reasons are as follows: (1) from the initial port in HK up to disembarkation. People in HK were not even properly identified as NCL staff. They were grabbing the suitcases from our hotel limo as we arrived. (2)Furthermore, NO ONE in the check in counter in HK knew what Latitudes was. Only those in the Suites were assisted even if the Latitudes program supposedly provided for assistance on embarkation for those in Gold upwards (3)Restaurant reservation made online prior to the start of the cruise did not sync with the ship's system. Hence, I just wasted all that time planning the restaurants that we wanted to dine in. (4)The worst part is the staff at Azura ( on the first night) were demanding a print out from me for the proof of my reservation. I obviously do not walk around with hard copies of the reservation when it is supposed to be in their system as per my NCL account. I did not appreciate this because there were other patrons behind and I never expected to be treated in such fashion when the meal in question is an inclusion and not even a specialty restaurant. I later found out that the whole reservation system was not working for the entire length of the cruise(5) Water purchased in advance were not delivered to our room until after 3 follow ups. We were told that it would be delivered the next day which is unacceptable as my husband and I require such for our medication. (6) Shore excursion organizers at the start were not organized with guests even requesting that a line be formed during the process. This is disappointing as the staff should have organized the whole process better. I started wondering if they had trainees organizing these excursions. Also, some guests of the boat were complaining that the ship ran out of shore excursion openings for most of the tours. It is only for 11 days – how can they get it so wrong. (7) Room service did not deliver an order for nearly 3 hours because they supposedly failed to get our room number. We could not have our breakfast at the restaurants that morning as we were dealing with a family emergency over the phones. This was the height of how dysfunctional room service was. To order for beer at around 10 pm would take at least an hour to be delivered. (8) Food in the specialty restaurants are mostly SALTY. The dishes we enjoyed at the NCL Star are also offered at the Jewel but for some reason almost everything is about 3 times saltier. This made most of our dining experiences not enjoyable. Menus in the main dining areas/complimentary do not change at all. Azura and Tsar have near similar menus ( 9) Staff in the Garden Cafe are NOT very helpful and would really rather stand around than assist guests when the place is packed during meal time. The same goes with Azura. The staff members seem to be overwhelmed during peak times. Hence, guests are left waiting to be attended to. We dined there twice and it is sad to see that the main dining area could hardly cope and not get its act together. (10) As we had to leave the ship earlier than scheduled due to a family emergency, we had to disembark by ourselves. We have paid for the cruise until 01 April but had to leave by 30 March. We were supposed to disembark at around 11 am as our flight was at 3:00 pm. By 9:30 am, housekeeping wanted to check if we were still in our rooms. Yes, the very same room that we have paid for in full till April 1 including the unlimited internet charges I have paid for UNTIL April 1. An hour later, someone in guest relations also went to our room to check if we were still around. This was weird because they all knew we were only leaving past 11 am. I could not understand why they were rushing to get us out when the ship will still be docked until 7 or 8 pm in Kobe. Later, the disembarkation officer was VERY VERY rude and even raised her voice infront of everyone when I said that all I wanted was to get out of this ship once and for all. She should not be in hospitality if that is how she treats guests. Prior to our disembarkation and after having raised some of the issues above with customer relations, the Hotel Director Steven even offered to compensate us with US$200 off our bill for all the inconveniences we encountered. We find that insulting as we did not raise our issues to get freebies. We actually look down on people who try to pull that sort of stuff. In the long run, we believe people with legitimate issues suffer when an establishment assumes that people only whinge because they want to get freebies. We declined the offer and told him to use the funds instead towards boosting staff training and morale. He also later on sent a bottle of wine and some chocolates to our Mini- Suite. We also sent that back and politely said thank you BUT no thank you to the messenger. Over-all we regret taking this cruise. It was only for 11 days but I think it stressed us out in the 9 days that we were inside that ship. We were so impressed with NCL Star that we even made 3 CruiseNext deposits in 2016. We are not regretting that decision. Since coming back to Australia, we have read some reviews other passengers have given Jewel and all I can conclude is that we are not alone with our findings. They also are the same with the sentiments of most of the people we interacted with on the boat. Most of them even swearing this would be the final time with NCL. I hope I am wrong to assume that NCL only treats guests from the Suites better than the rest. If someone in a Mini Suite this time cannot get decent satisfaction from a cruise liner then I don’t know what hope the other guests in the lower decks would feel. The ship is running very poorly because of low staff morale and inadequate training. Suffice to say, I will surely think thrice before recommending this vessel for a cruise. The Jewel is destroying the NCL brand and needs an overhaul. It has management and staff issues. We have cruised with both Princess and Celebrity on both levels, Suite and Mini Suite, and had absolutely none of these issues. Read Less
7 Helpful Votes
Sail Date: February 2018
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely ... Read More
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely dis-organised in these tender operations which resulted in guests having to get up at 6 am in the Morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. The tenders were driven by staff who either did not have any training or where incompetent. They did not give any safety instructions and often crashed into the side of the ship call the dock morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. On one occasion they forgot to close the door and water was coming into the tender (this was that night) and guests were having to deal with water entering the tender. The issues involved poor customer relations staff on the ship who could simply not handle all the complaints they were getting. Also there were not enough sunbeds around for guests to sit on and when this was raised with guest relations they simply replied, well there are 2000 people on board what do you expect? There were also issues with food not being labelled clearly, as to whether it was vegetarian or not. This was such a shame as the itinerary was excellent and this could have been such an amazing cruise. And fortunately it turned out to be fully organised mismanaged and pennypinching. I think Norwegian will lose a lot of customers following this cruise. They kept making excuses after excuses but were not resolving any issues. The captain was nowhere to be seen I think he must’ve been hiding in his cabin ! Read Less
17 Helpful Votes
Sail Date: June 2017
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside ... Read More
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside cabin to an outside cabin on the back of the boat. The cabin was small and bathroom except for the shower was very tight. I'm a little over 6' tall and it was almost impossible to use the toilet. There was simply no room to even stand up. You had to move out of the toilet compartment to get your pants up. In addition to this as part of the upgrade package we were supposed to get internet included, a beverage package and gratuities. That never happened. They would not honor it and blamed it on our travel agent. The food was substandard, well below anything we have experienced in the past, I did like the open dining concept though. My wife enjoys playing the slot machines, but the whole casino was a smoking area, so if your a non smoker, it was tough to stay there for very long. The one good comment I would have was the stateroom attendant did an excellent job of looking after our room. The other bathrooms on board ship were passable, some clean others not so clean. We had booked three excursions on this trip, Two were good, White Pass summit by rail and a bus excursion that toured a hatchery, a glacier, and a botanical garden. Thee third was a water tour, the mists of Skagway (??). We got 10 minutes out and had to return because of a mechanical problem. I have to say there is way better value for your money than Norwegian Cruise lines. Read Less
1 Helpful Vote
Sail Date: June 2017
We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and ... Read More
We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and tell them how beautiful and LARGE our suite was. We didn't notice how haunted we would be until the following afternoon, when we came in from our excursion in Ketchikan and wanted to take a nap. It was at that time, we heard people running on tread mills directly overhead and weights being dropped liked war missiles. My husband and I looked at one another and you could tell by the looks on each of our faces, we both realized our beautiful, extremely expensive suite was directly beneath the fitness center. People on this ship excercised from 5:00 freaking AM in the morning until late at night. We were always out of the room by 6:00 pm and didn't return until midnight, so we weren't bothered too much in the evening, but 5:00 AM sure came early each day :(((((( When we reported this to guest services, they simply apologized and said, "They would ask the gym to keep it down." We weren't quite sure how they were going to get a tread mill or weight machine to "keep it down." Which didn't happen. The Cruise Director, Rodney made a special trip to our room to apologize. Sweet, but didn't help us get any sleep or solve the problem. I told him that this room should not be rented out. It should be used for storage. At minimum, tell the guests when booking that this room is directly beneath the fitness center and let us decide if we want the suite from hell, after being given ALL information. The food was very subpar. All 12 of us were disappointed in it. Embarkation was very smooth and everyone seemed happy to see you. Disembarkation was unorganized, even though we were supposed to be guided off by Rodney, which didn't happen. All twelve of us got the feeling that they just wanted us gone. No more "happy cruise and smiles." Therefore, our vote is "Norwegian No More!" Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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