5 Helpful Votes
Sail Date: July 2019
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the ... Read More
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the Na Pali coast from the comfort of your balcony. Bingo! Plenty of space for the three of us and a curtain to separate the sofa bed from the queen bed. Large closet and loads of hanging. Nespresso machine for coffee. Beautiful Bvlgari toiletries in the small bathroom. Larry was our fabulous steward. We had a butler and concerige as well. We had ice and canapés every day. The butler also emptied the fridge for us and provided fresh milk for us to have with the coffee and bigger cups. He escorted us off the ship fast on the day we left and on the tender day at Kona. This was helpful. He was happy to make reservations for us but we did most of these before we left via the app. We also had priority seating in the theatre and the Conceirge took you to your seats each night which was lovely. We also used the concerige to change a dinner reservation when the dining room couldn’t move it for us. The ship is a little dated but they’re working hard to keep it freshened up, they were always painting and cleaning and it was spotless. 90% of the crew were helpful and lovely and keen to do a good job. We met two rude waiters who had a bit of attitude but that was it. We’ve had better food, but it was just fine. Cagney’s breakfast was good. We had a package with three premium dining, water package and drinks package - id strongly recommend this. We also had onboard credit and bought a set of binoculars- decent price and highly recommended. I did a few stretch and flex classes and they were excellent. The gym was good. The shows were all fun that we saw - we passed on the magician - he was a bit lame. I won the bingo! That was fun. The comedian was quite funny but it was very old fashioned misogynistic humour that grated. My husband enjoyed it though! These Guys WorldWide were very good - excellent choice of music. Go on the first night as they put on a showcase of all the entertainment so you can decide what you might want to see later in the week. Ship excursions were exorbitant- we did our own thing and it was easy to navigate round. If you’ve read the negative reviews don’t worry you’ll have a great time if you just think of the ship as your floating hotel! We had an amazing trip and would recommend it! AIR MAUI HELICOPTER REVIEW We walked out of the port and called an Uber/Lyft from the grocery store in the mall opposite the port. The grocery store was a good place to grab some cold drinks. A helicopter trip is expensive but worth it. Make sure you take the advice and wear dark clothes, the guy in front had white writing on his black shirt and it annoyingly reflected on the windows. Didn’t spoil it. I was worried about feeling sick but it was fine. I felt very safe with the great captain. They try to flog you the obligatory photo/video package but it’s not a high pressure sell. It was expensive but it was so much cheaper than the ships tour. They had good strong Wifi there which was helpful. We got an Uber back to the ship via a great shopping mall that was nearby. We booked our tickets on the Costco US website! We live in the UK and Had to use a friend in the US’s address and credit card but that was fine she “gifted” it to us! (We had to pay her back obviously but it was fine to buy and gift the voucher to someone if you know what I mean. The price for one of us to go on the ships tour was the price for all 3 of us! Enterprise Rent A Car Maui We’d seen everything the day before from the helicopter so wanted to see it close up on land. We hired a car from the Enterprise Kahului Hana Hwy location. It’s a safe and easy walking distance from the ship just 10 minutes. Rental car Cost was $70 and we booked a Hyundai Elantra. We had a little drive along the coast. We visited Costco and they had a ton of Hawaiin shirts! You can get your fuel there if you need to as well. Renting the car was very fast and so painless, Miami airport could learn a thing or two! Admittedly we waited until the rush was over and went a bit later, this was a bonus as we got a much upgraded car for free and it had a built in sat nav. Mainly because all the prebooked cars had already gone so only the good cars were left! Navigating was very easy. We just took a little drive up the coast road and stopped In a beautiful beach where we were the only people. We drove until the road turned single track then did a u turn and drove back. Another lovely day! Very relaxed and and a day for just exploring and seeing. Hilo, Big Island Mauka Makai Adventures We loved our tour with Josh, he collected us from the Pride of America and we spent a fabulous day touring the Island with 5 other people. I booked this trip last minute via TripAdvisor as I wasn’t sure about renting a car and I’m so glad we did this trip rather than our own Self-guided one. We learnt so much about the area, loved our visit to the Volcano National Park (pouring with rain but it was fine!) the waterfalls were pretty and we loved seeing the turtles on the beach. It was so so tempting to take some volcanic rock home but we respected the rules (and the gods) and left it there!! Lunch was so delicious. We weren’t really bothered about the orchid farm or chocolate shop but it was a nice end to a really fabulous day. Take warmer clothes for the volcano area - we did need them on. This is a fabulous shore excursion and good value. The van was comfy and there was plenty of room. Kona, Big Island We got the tender into the port and had a walk around. It’s a pretty town. We walked up and down the high street and went to a nearby lovely beach. Huge waves, toilets and changing rooms. Lots of people were body boarding. It was only a short Uber/Lyft back to the ship. Wings Over Kauai We’re so sorry we didn’t get to fly due to the weather. The owner kindly came and collected us from the Pride of America and explained it was touch and go whether we’d be able to fly or not because it was so cloudy with heavy rain forecast. He gave us the option to head to the airport a quick ride away to chat to the pilot to see the current situation and get our money back if the plane didn’t go. Sadly we ended up with a full refund as we couldn’t reschedule as we were back on the ship for a new port of call. We do hope to be back one day to see the island by plane. We were very impressed with the safety record and service and no quibble decision to refund us. This is a well run outfit book with confidence. He also kindly dropped us off at the very large shopping mall on the way back so we had a good shop in the Macy’s etc. There was also a Costco at this location too but we resisted! We just missed the public bus so decided to get an Uber/Lyft back to the ship instead. Kauai Day 2 Kalapaki Beach is within 9 mins walking distance of the dock at Nawiliwili. It's a public beach park with some rentals. There are food trucks and restaurants nearby. I had a lovely walk along the beach and to the big hotel that was there. Good waves and a decent little beach! Afternoon Cruise Napali Coast - Our cabin was 12506. We sat on our HUGE balcony (3 loungers and a set of table and chairs) and used the binoculars that we’d bought on the ship the day before to spot the waterfalls and boats bobbing about. The views were simply breathtaking. I’ve never seen anything like it in my life. THIS was why we chose to cruise on Pride of America. Read Less
4 Helpful Votes
Sail Date: July 2019
We chose this ship because of its location. We have been on 6 cruises with another line and consider ourselves fully happy with it, BUT for our 25th anniversary we wanted to visit our only remaining state and only NCL does Hawaii on a ... Read More
We chose this ship because of its location. We have been on 6 cruises with another line and consider ourselves fully happy with it, BUT for our 25th anniversary we wanted to visit our only remaining state and only NCL does Hawaii on a regular basis and only NCL does only Hawaii on a 7 night cruise. The best way to describe our trip is to say we were very pleased with the itinerary and we were satisfied with the ship. To be honest we will not be changing lines, but will return to our "home", but we do not in any way regret taking this cruise. As a history buff I appreciated the American theme and found many parts of the ship's public areas attractive. The embarkation went very smoothly and the terminal in Honolulu was as nice as we have encountered. We enjoyed our first meal in the Aloha Cafe and then easily found our stateroom. Our attendant, Dio, warmly greeted us and he proved to be an excellent steward throughout our journey. Our cabin was very similar to what we have come to expect on other ships. This was our first time experiencing Freestyle Dining. We are sure it works for many, but truthfully we like being assigned a table and a regular dining time as it has always allowed us to become friends with head waiters, waiters/waitresses and the assistants. We tried the Liberty and Skyline for dinner as well as three of the "specialty" ones. We ate breakfast in the Skyline each day and for lunch did the Aloha Cafe and Cadillac Diner. Breakfast was good every day and Hamilton--who we had 3 mornings--was quite good as a waiter. We highly recommend Jefferson's Bistro if one likes French cuisine, but would pass on Moderno, which we really did not enjoy and on Teppanyaki which was good, but not as good as what we have in our own county. We did like our milkshakes at Cadillac and the burgers and we loved the decor. We found the Aloha to be inconsistent in quality which is something we have not experienced in similar venues on our other ships. It is also only fair to say we felt that some crew members in the dining places did not enjoy their jobs. Even if the job is not fun, we have never seen this on other ships. One would hope they could at least "fake it". We are not difficult to wait on as we try to be patient and polite realizing that service is a challenging job. We were very pleased with the entertainment. The production shows were very good. The vocal group (These Guys Worldwide) and duo (Toby Beau) were great. The magician was funny and "magical" and the comedian was quite good at his family show. We did not attend his "adult" show as we do not appreciate that sort of comedy. We liked every port and all the shore excursions we did. Every driver/guide we had was professional and engaging and all modes of transportation afforded were good and clean. We had no problems getting ashore whether pierside or tendering and felt this part of our trip was well handled by the ship in every way. IF you are looking to visit Hawaii and see more than one island, we would recommend Pride of America as a way to get a lot for your dollar and as a way to travel between the islands much more easily than flying between them--unless you like airports (even Honolulu is not a world class one) and security lines and dealing with baggage... Read Less
4 Helpful Votes
Sail Date: July 2019
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our ... Read More
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our 1st time cruising with NCL. Initial greetings for passengers were great at embarkation but throughout the cruise, some of the ships staff never smiled or greeted passengers passing by on the ship. They seem as if they weren’t happy. Cabin: Our balcony stateroom had sawdust on the balcony rail & floor. I actually thought it was termites. Definitely was not impressed. Renovations are definitely needed. Our cabin attendant was very nice but did not know our names. We’ve sailed in the past with RCCL, Disney & Carnival and the cabin attendants made sure that they knew our names and gave us business cards so that we remembered their names which makes it very personable. Cabin toilets: At port one day our toilet was not flushing. Guest Services said that we would have to go down to Deck 5 to use the restroom. Really!! At least announce the suspension of the toilet system on the over head system so that we are not Blindsided. After calling to complain, our toilets flushed eventually. Shaking my head. Aloha Cafe: Breakfast & Lunch was good. Dinner not a lot of options. I must say that Lunch was always better than Dinner. Aloha Cafe Dining area: a white male staff was heard saying “this is very stressful” while picking up plates & utensils. He repeated it several times. Staff in that area did not smile or asked if anyone needed anything or passed out juices like on RCCL, Disney or Carnival. There was one young lady Salyrica Wilson that was very nice & greeted us with a smile everyday. There were 2 other young ladies that had a great personality that we met our last lunch day. Main Dining Skyline & French Restaurants: Very slow service. Our waiters & servers did not interact with the kids but to give them crayons & coloring menus. Unlike RCCL, Disney & Carnival, there were tricks & interaction with the kids. T : Was Amazing! Our Japanese cook was fun & entertaining for our dinner party of 9 on our last night. It was an awesome surprise to see him our last morning in the Aloha Cafe. He made excellent omelettes. Entertainment: The cruise entertainment director was very dry & boring, especially when she said “and Aloha!” Very Boring!! She wasn’t exciting at all. No music Read Less
2 Helpful Votes
Sail Date: July 2019
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and ... Read More
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and recommended NCL to our family and friends. We loved the Hawaiian Islands itinerary and the excursions, however, our experience with the Pride of America was the worst we've had so far so that was disappointing and something future cruisers should be aware of. We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it. The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The first time it happened, I thought I was doing something wrong even though everything was working earlier. I tried not to wake my mom as I tried to get the toilet to flush, but finally had to turn the light on and call the front desk to let them know about the problem waking my mom in the process. They fixed the problem within 30 min. The same thing happened again another night - that time I realized it wasn't anything I was doing wrong, but my mom still woke up when I called the front desk to let them know about the problem. We waited up about an hour waiting for the system to start working again. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person. It would have helped to have been forewarned about the tiny size of the stateroom and the bathroom/shower. The website gives dimensions of the room overall, but there aren't specific dimensions for the room and bathroom/shower. Photos of the spaces would have been even more helpful. The ship signage was also incorrect. I told the front desk about the misleading signage after I tried to find the workout room. One of the signs had an arrow pointing in the wrong direction making it frustrating to find the room. I had to ask 2 different employees for directions to find it. Later, we looked for the Hawaiian Culture area that was advertised on the Norwegian website and that was posted on the ship signs. We followed the signs that didn't lead to anything (they led to Pink's Champagne Bar) and asked multiple crew members for directions. We were finally told that the Culture Center had been removed and wasn't on the ship anymore. That was another complete waste of time and disappointing. Placing a little tape over the signage and removing the information from the web page would have easily solved that problem. We've enjoyed our other experiences on Norwegian and we want this company to continue to do well. As I mentioned earlier, we've recommended Norwegian to our friends and family, but we cannot recommend the Pride of America to anyone. We were extremely disappointed with the room size, signage, and the unreliable toilets. We hope this was isolated to the Pride of America which didn't live up to its name, but we are now very wary of possibly having the same experience on another ship. To end on a positive note, we've enjoyed the other ships we've sailed on. The Hawaiian Islands itinerary was excellent as were the shore excursions. Our balcony was the best one we've experienced, the free drink package was excellent, and the food was delicious. And we love the Latitudes program - especially priority boarding at the platinum level! Read Less
2 Helpful Votes
Sail Date: July 2019
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time ... Read More
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time but they fixed it quickly and it never interfered with our plans. We saw several shows These Guys Worldwide were there from Vegas and were really good. Also saw the “adult” comedian he was pretty funny. Also spent several nights in the “Pink Champagne Bar” the guy on piano did several tributes throughout the cruise and was very good. Most shore stops we rented a car and drove ourselves around islands, much more economical and you see a lot more stuff then on excursions. The only sort of downside was that we were told many times by their booking people that we would get a $50 credit per excursion and it turned out it was per port. But what is $50 when you’ve already spent this much on a cruise. Read Less
2 Helpful Votes
Sail Date: July 2019
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was ... Read More
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was very friendly but, some could use a hair brush and look more professional. The food was ok. Entertainment was ok. Ordered beer a few times and it was warm. The bathroom smelled like old urine even after we asked for the bathroom to be cleaned again when we checked into our cabin. I heard many people the first day complaining about the ship and several days after. We made the best of it and had a nice time. For the amount of money we paid to take this trip, it would have been nice for the ship to be in better condition. I love Royal Caribbean cruise line. Read Less
7 Helpful Votes
Sail Date: July 2019
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety ... Read More
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety getting into town the day before the ship left. The embarkation process went smoothly. We had a suite, so got escorted to the side for a quicker check in and that was very nice. We were able to get lunch and explore the ship a bit before our suite was ready and our luggage soon followed. The 2 bedroom suite was perfect. I can't imagine anything smaller since we had the kids w/ us. The best part was our deck. We were on the back corner of the ship and the deck was amazing, had great views when we were coming and going from ports as well as when we travelled in the evening. The dining was good, there are adequate choices for your 'everyday' meals and the package we bought included a few 'upgraded' meals as well. We booked all of those early so we were sure to get our first choices. We chose the excursions offered through NCL and they were fun and informative as well. The kids enjoyed the excursions, but did admit they could've done w/out some of the longer bus rides back to the ship. In Maui, we rented a car and drove up Haleakala and Road to Hana ourselves and that was fantastic. I really liked being able to keep our own schedule. Since the boat stays in Maui for 2 days, I would highly recommend this if you're so inclined. We were able to explore Maui and turn around when we needed to or wanted to, not tied to someone else's schedule. In the other ports we did the pre-arranged excursions. Our favorite was probably snorkeling in Kona. The service on the ship was great. Our steward and butler were both very helpful and there when we had questions. The concierge introduced himself to us at check in and also gave us his card, very nice, but we never needed to contact him as everything went so smoothly. Yes, I would most definitely go again. Hawaii was beautiful and there is SO much to see!! Read Less
3 Helpful Votes
Sail Date: July 2019
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink ... Read More
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink packages are overpriced, everything has a service charge, it is an all American crew, and all American chefs. The cruise departs from Honolulu and stops in Maui for two days, Hilo, Kona, Kauai for two days and then back to Honolulu. For reference, the cruise cost us $7,100 for two people. If you did what we did with a land only trip, you would spend close to $13,000 without airfare. If you go into the cruise being aware of its deficiencies, then it's easier to look past them and enjoy the trip. The port in Honolulu is clean and was easy to navigate. Took an Uber to the port, dropped us off right at door. We used a porter to get our bags to security and waited in a small line to get on the ship. I think going later in the day, after 3pm helped with the lines and time for embarkation. Debarkation was a little less organized as a lines formed on the sixth deck to get off the trip. Took about 30-45 minutes. The ship as a whole is old and run down. It needs a lot of updating. Due to the fact that this cruise is routinely sold out, it seems NCL doesn't think it's necessary to update the ship. There are two dining rooms, a buffet, a 24-hour diner and five specialty restaurants. All were mediocre, except Cagney's Steakhouse. That was by far the best meal of the trip. All the stops were fine. We recommend renting your own car and doing things on your own. The costs of the excursions is high. We also recommend finding your own Luau. The one run by the ship ran our of food according to reports and was drawn out. Finally, keep an eye on your bill. They nickel and dime you for everything on that ship, including 29$ for an umbrella and 5$ for a poncho. Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s ... Read More
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s my problem three of the nights we smelled sewage from the ship in our cabin. Michael did a great job containing the smell and was very pleasant, but this was unexceptionable in my viewpoint. Staff were very friendly and kind! The shore excursions were overpriced from the ship! We found out that local taxi services are the way to go and more affordable. Food was good and the bartenders were good! Like I said not a great time on the ship but Hawaii was fantastic with the places to visit. The music was not good for people of different backgrounds and ages. You need to fix that in a hurry! Putting people to sleep is not good music. Get out of the 60s and come to the here and now. I get that you have older people on board but come on let’s have party in the middle of the ship every night. Trivia, dance and music contest with the cruise director doing it in the main hall on deck 5 and 6 instead of music that putting you to sleep. We on vacation and want to party this is not a mirage! The food was good on the ship especially the three main dining halls we had booked. Overall I would say to make sure that if you smell sewage early get moved ASAP! DINING-4 ACTIVITIES-3 SERVICE-4 CABIN-2 ENTERTAINMENT-2 STAFF-4 Read Less
3 Helpful Votes
Sail Date: July 2019
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared ... Read More
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared to wait until about three weeks before your trip to learn anything about airline reservations or your pre-cruise tour reservations. Planning was difficult since many decisions revolved around when our flights would leave. NCL scheduled late flights leaving Honolulu for all 10 of us. Most of our party ended up having to spend the entire day after disembarking waiting with their luggage at the airport for their flights. There really is nothing within easy walking distance to the airport to do so they were just stuck there. The storage area charged $20 for large bags & ~$12 for smaller bags. None of us decided it was worth the price. We traveled as a group of 10. Due to the way the Hilton Hawaiian Village Resort assigns rooms only at checkin, we were put into 2 different towers at the resort on Oahu. This was particularly frustrating since we had made numerous calls and had notes attached to our files saying we really wanted rooms that were near each other or at least on the same floor. We all disagreed with being pre-charged a set amount for gratuities to be split among staff members. Is it still a gratuity if you are charged for it up front or is it just another fee? What is the incentive for the staff if you are guaranteed to split all tips? This was also the policy for the "free" drink package which is not so free when you are pre-charged non-negotiable hefty gratuities. We had a balcony cabin which was small, but did have a nice amount of storage built in. Being on the port side gave us a great view of the Na pali coast from our balcony. Moderno's was great! If you get a chance to eat there, don't miss it! Teppanyaki was also a good time. The Cadillac diner was cute with a very basic themed menu but they had trouble getting food out in a timely manner and often served it to the wrong tables. Overall we enjoyed the cruise and the tour but felt that many things could have been arranged and/or organized better. Read Less
4 Helpful Votes
Sail Date: July 2019
We like the idea of seeing four different islands in one week, with one flight (paid for by NCL) and only unpacking once, and it worked out great. This was our second NCL cruise — we cruised Southeast Alaska six years ago — and once ... Read More
We like the idea of seeing four different islands in one week, with one flight (paid for by NCL) and only unpacking once, and it worked out great. This was our second NCL cruise — we cruised Southeast Alaska six years ago — and once again the food, cabin and service/friendliness of the employees was great. On this trip, other than the first day (Saturday) and final day (Friday), most of your days will be spent ashore, exploring and experiencing the islands, so amenities like the pool, spa and exercise areas aren't needed or used. If you're going to swim in saltwater, let it be on the beautiful beaches of Hawaii! We rented cars for the two overnight stops, Maui and Kauai, and saw what we wanted on our schedule. You'll need to make sure you have a place to park the car overnight ... which was much easier in Kauai than in Maui (there is a mall relatively close to the ship in Kauai which rents out overnight parking for $20 ... worth it). On the Big Island stops, Hilo has a free shuttle from the port to town, which is quite a long walk with sidewalks under construction. From there, we found our own tour that stopped at many of the city's highlight attractions — saving quite a bit of money from if we would have booked through NCL. In Kona, you'll have to tender to and from the ship, and this process takes a bit of time unless you're up early. To NCL's credit, they had cups of water and cold towels for you while you waited in line for the return tender trip in the hot afternoon sun. The buffet worked fine for us, especially for a quick breakfast before heading out each day. There were always seats on the open-air back deck, usually with good views. And we had no problem finding tables for two for dinner at the Skyline and Liberty restaurants (we usually ate around 8 p.m.; if you like to eat earlier or have a larger group, I would reserve your times more in advance). Plenty of good food choices and the staff was Finally, while we didn't see a show every night, most of the ones we saw were good — especially the "These Guys Worldwide" singing group, backed by the ship's house band. I wish they could have played longer! If you're a first-time visitor to Hawaii and want to experience several sites in one trip, I would highly recommend this cruise. Read Less
3 Helpful Votes
Sail Date: July 2019
This was the one cruise line that visited the islands we wanted to see. It offered a good itinerary for Oahu, Maui, the Big Island and Kauai. Our cabin was small, but it had a balcony and a comfy king sized bed. The shower and bathroom ... Read More
This was the one cruise line that visited the islands we wanted to see. It offered a good itinerary for Oahu, Maui, the Big Island and Kauai. Our cabin was small, but it had a balcony and a comfy king sized bed. The shower and bathroom were tiny. The room steward for us (no.8656) kept the room immaculate. Early on, the shower drain plugged up flooding the bathroom floor and it took 2 calls to guest services for them to send someone. Next time we'll page the room steward directly! As we all know the cruise ships have upped the price for excursions so we bypassed most, renting a car ourselves, which was easily done. They do nickle and dime you, any other coffee other than decaf. or regular were a separate charge for instance. Our cruise included free transportation from the west coast, but think twice before using it. That section was horrible to get a hold of and scheduled us for a connecting flight starting at 5:30 am. The food was quite good, usually, although the buffet selections cooled off too quickly for those who like their food hot. Some of the staff in charge of certain stations lacked the knowledge of what ingredients they were serving, too. A more polished team took care of the main restaurants. Our one special night out at the French bistro was disappointing. Not enough staff led to very slow, inattentive service. They were trying to serve us a dessert after we wanted the check. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that ... Read More
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that there were no cabins that would accommodate 7 people so I booked a suite with an adjoining cabin. Upon arrival they wanted to split up my family. Those booked in the suite got extra privileges and the 3 booked in the adjoining cabin were separated off from our party. Until I complained, they didn't even want to let us check-in together. And then, to find out the ship actually had two bedroom family suites that would accommodate 8 .... I was not a happy camper! The spa was very disappointing. Not enough people to make getting appointments very easy. And the service in the dining rooms ,.... Oh, don't get me started. Everywhere I went I wanted to tell people to just smile. At least that would make me feel like you enjoyed your job and wanted to be there. When I booked the cruise I was told that the kids would be given kids menus in the specialty dining restaurants but I wasn't told that it was the same menu for all of them ... hamburger, hotdog or chicken nuggets. Very embarrassing to ask my grand-daughters to eat that while we were enjoying our meals, especially the Teppenyaki. Shame on me for expecting restaurant appropriate kid menus. like similar options with maybe smaller portions???? AND the upcharge for your kids to eat is $39.95 EACH. They charged us $120.00 plus automatic 18% gratuity for a 6, 8 and 10 year old to eat at the Teppenyaki I will say that the service at Moderno Brazillian Restaurant was excellent and our last night at the Liberty Dining Room was good. Other than that, smile people!! It can't be that bad!! And the time it takes to get served .... crazy long. We actually gave up and started eating at the Aloha Buffet. You just can't get young kids to sit and wait that long to get food in the dining rooms and restaurants. Because we had a suite, we had a butler for the guests in the suite and she was amazing! She didn't separate us off from each other and took care of all of us. For our kids, it was their first cruise so other than the time it took to get food service in the dining rooms, they thought it was amazing. We booked on NCL because we had been on a cruise on the Getaway last year and had a great time and great experience. This time, not so much! It seemed like the attitude was "hey, it's Hawaii, what more do you want"? Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two ... Read More
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two people it would have been too tight because the space to walk between the foot of the bed and the wall was too narrow. An additional 18” would have made a huge difference Luckily you spend most of your time off of the boat. The staff and activities were fine. The boat is attractive and clean. The entertainment was ok. The shore excursions were expensive-especially since we were x3. We opted to rent cars in most ports of call and see the sights. That worked out well. The rental car places were either close to port or provided a shuttle. We had NCL book our flights and a 2 day extension at Hilton Hawaiian Village. This was a mistake. The airfare was no lower than what I could have booked, but it was convenient and I wanted to make sure it coordinated well with embarkation. Even though the seats were paid for months in advance and were not basic economy or discount seats, our flight to Hawaii was very disappointing. The airline said that the seats purchased by the airline could not be assigned until we checked in, but that they would be good seats—this was not the case. They were literally assigned 15 minutes before we boarded and were in the last row and did not recline. This is not acceptable for a long trip like a flight to Hawaii. Our day started at 1:00am in East Texas. We drove to Dallas and caught our 6:00am flight to LAX still with unassigned seats for our LAX to HNL flight. It was frustrating not knowing if we were going to have seats or not when we arrived in LAX. What we were charged for the Hilton in HNL was more than I could have booked it for myself. I would suggest getting your own plane tickets and your own hotel if you are extending your stay. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise because we didn’t want to spend a lot of our time on the seas, but did want a “taste” of all the islands. Our originating flight was delayed, and we missed our connecting flight from LA to Honolulu. We had minor ... Read More
We chose this cruise because we didn’t want to spend a lot of our time on the seas, but did want a “taste” of all the islands. Our originating flight was delayed, and we missed our connecting flight from LA to Honolulu. We had minor difficulty getting the transportation from the airport to the ship. It would have been nice to have an emergency telephone number to call. We caught a later flight out of LA, and made it to the ship 30 minutes before sailing. By the way the flights were all booked thru NCL. Enjoyed our balcony cabin very much, for us it was well worth the cost, to order breakfast munchies and watch the ship being docked in port, as well as scenic views of the islands. Loved the fact that the staff was mostly American, and liked that they shared their hometowns with us. We went on excursions almost everyday, and enjoyed especially the ones with Darin in Maui. We also went to most of the shows, and they well all top rate for cruise entertainment. One of our fellow travelers had difficulties walking long distances and that walk thru the terminals at Maui was hard for her, it would have helped to have a wheelchair available. Lastly we extended our stay in Honolulu, to have time to see Pearl Harbor, at the Hilton, it would have been nice for a representative to accompany our group to the check in desk. The bus drop off is a long hot walk from the check in. And it would have helped if a wheelchair was there to assist her. All in all I gave our once in our lifetime trip a 4 stars rating. Read Less
2 Helpful Votes
Sail Date: July 2019
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We ... Read More
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We chose the free-style / walk-off disembarkation which was smooth. I was surprised at the amount of visible rust and other maintenance issues on the ship (more run-down than expected) Our cabin (for three) was of course small - two twin beds locked together for two of us, one hide-a-bed / couch. Both were very stiff and uncomfortable to sleep on. We ate meals in the main dining rooms (Liberty / Skyline) and Aloha (mainly Aloha for breakfast). Aloha and Skyline are cruise-casual - Liberty requires slightly dressier attire. In general the food was fair. Service in the main dining room was very good. We did not participate in any on-board ship organized activities or entertainment. Too short a cruise / we enjoyed time off the ship too much. Kaua'i by far was our favorite island - and we wish we could have spent more time there. In our party, the youngest child was 6 months old - and the crew was fantastic with him! I had the following issues with the cruise: 1. Access to the internet via WiFi should have been free in public areas of the ship and in staterooms. With current technology, even on a ship via satellite there is no reason this should not be the case. 2. One day in Aloha, we unfolded a cloth napkin containing silverware – and found someone’s used gum. Gross. 3. Our cabin steward was pleasant – but really didn’t do a great job in making up our room / paying attention to our requests (for instance – if we ask for ice every evening – start automatically providing ice) 4. The non-alcoholic drink package was priced ridiculously high... 5. Mandatory service gratuities were not welcome – By default I provide gratuity for service rendered – and when service is exceptional, the provided gratuity always reflects that. The mandatory gratuity caused me to re-think providing additional gratuity in some cases -even when probably warranted. 6. We were told you could not bring outside beverages (even water bottles) on board – only to watch passenger after passenger carrying closed beverages onboard (even gallon water jugs) Read Less
1 Helpful Vote
Sail Date: August 2019
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was ... Read More
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was impressive. I do not believe that the stewards had enough time to turn around rooms, as room was not as clean as we were used to when we first arrived, however, got better the next day and coming days. Steward was always very nice when we saw him in the hallway. When we first arrived, the balcony had not been cleaned (hair was left, along with sand/dirt). The one main reason I am rating this experience less than average was because of the food. The price for this cruise is significantly more expensive than others (Caribbean), but the food was beyond disappointing. Each meal in the Aloha Cafe left little to be desired. Breakfast was identical each morning and lunch had a few changes, but overall the poor quality remained the same. We had dinner in two specialty restaurants and the Skyline and Liberty in the evenings. Our experience has been that the seated dining rooms have consistent top quality food, but even those dining rooms were below average in taste. We ate at Cagney’s steakhouse on the last evening, I had the Fisherman Platter and my husband had Prime Rib. The starters and salad were the best meal of the entire cruise, but main course fish and steak were again below average. Steak was dry and bland, and fish had a very fishy frozen taste to it. Moderna Dining was consistent across the meal, and the most satisfying and consistent across the board for the entire dining experience. The entertainment was average, we spent most of our evenings in the Wine Bar and Pink’s Champagne Bar. The Wine Bar had a great selection and the sommelier was extremely knowledgeable. If you are a wine drinker, this is a must do experience if on this ship. Pink’s has live music every night, which was better after a few beverages. The other significant item we noticed was the staff. In uniform, there was an instance that a staff member came through and yelled to another staff member across the Gold Rush Saloon to a female staff member, “How do you like your eggs? Fertilized?!” My husband and I were the only ones in the dining area and I’m sure he didn’t realize as he was walking through, but unprofessional while in uniform. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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