1 Helpful Vote
Sail Date: March 2019
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship ... Read More
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship compared to other cruise lines. We were also completely disappointed in the quality of the food in the main dining room. We thought that maybe they were trying to force us to use the pay per meal restaurants on the ship? My wife has a shellfish allergy and the food she received from the chef was awful. I think that NCL has completely let this ship go to pot. The service from the staff was also lacking. I guess poor leadership is reflected by the staff. It seemed like they got our money and now we were just trapped on the ship. Be prepared to be underwhelmed. Read Less
1 Helpful Vote
Sail Date: February 2019
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, ... Read More
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, realized they had not even received all the meat options. Service was S L O W! Meat had little taste and wasnot worth the extra cost. Pool and deck service was zero, no one came around the entire cruise to take drink orders by the pool. Seemed like a lot of the crew was new, like it was their first cruise. The cruise line charges you a flat fee for the tips. I felt the crew was just doing a job, unlike other cruises where crew bend over backwards for you and are super friendly. This may have something to do with the all American crew of this crew. Unlike other cruises, foreign crew members are making money to send home to families, so going the extra mile to get a good tip is a great incentive. Entertainment was average at best. China, the Hawaiian Ambassador, on the ship was great. Her Leui making and hula classes were fun. I picked up my alcohol bought during a port at the end of the cruise and they gave it to me in a used McDonalds bag. Uncool. Some of the entertainment crew clothes didn’t fit and looked like they were squeezed into their outfits, unprofessional looking. The ports were beautiful and fun, but Norwegian can take no credit for that. Wouldn't take another cruise with Norwegian. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over ... Read More
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic. ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines. SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again. PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because it was the only cruise around the Hawaiian islands. We purchased our tickets which included 3 benefits, 3 shore excursion discounts, 3 dinners in the specialty dining rooms and free wifi/internet. When we tried ... Read More
We chose this cruise because it was the only cruise around the Hawaiian islands. We purchased our tickets which included 3 benefits, 3 shore excursion discounts, 3 dinners in the specialty dining rooms and free wifi/internet. When we tried to book our shore excursions we were told we did not have any discounts, specialty dining and free wifi/internet. We tried to explain that these benefits were included with our initial purchase but the desk on the ship said they had no knowledge of our benefits. Luckily we had the telephone number of Norwegian Cruise Line's office. After several days and attempts to call them on our cell phone, despite the 5 hour time difference and the reception we connected with them and they said we did have the 3 benefits and they would email the ship. The ship never contacted us that they had received the email but when we went back to the ship's desk they said we did have the 3 benefits and they would include them on our bill. NO APOLOGY OR EVEN AN OFFER OF A FREE ICE CREAM OR DRINK FOR UPSETTING OUR PLANNED EXCURSION AND DINNER RESERVATIONS. WE NEVER DID RECEIVE FREE INTERNET/WIFI. OR A CREDIT FOR THAT. Also I talked to the NCL representative about a balcony upgrade and she suggest cabin 9502. I trusted her and that balcony was the most forward balcony/cabin on the ship and th balcony was completely framed by a 2 foot metal structure cutting out a big portion of our ocean view. The first night of the cruise was extremely rough!!! We also came into port 2 hours late. As I learned later while over hearing a conversation from the crew the ship was having engine problems which we were never made information from the captain. Finally, my husband has celiac disease which make him unable to eat wheat, barley or rye. We made NCL aware of this issue and they assured NCL would take care of him. Because of the issue with the dinners in the specialty dining we had to eat the the buffet. There was no signage on any of the food indicating if they were gluten free so we asked the staff and they also did not know. I registered a complaint to NCL more than 5 days ago and they have not answered me or refunded me for not providing wifi/internet as promised in my contract. This is not a cruise I would recommend to anyone. Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted to see Hawaii; preferred to do our own agenda but ridiculously expensive to island hop, and wanted to avoid the sea days of the other cruise options. The weather caused us to miss Maui entirely - 1/3 of the anticipated stops - ... Read More
Wanted to see Hawaii; preferred to do our own agenda but ridiculously expensive to island hop, and wanted to avoid the sea days of the other cruise options. The weather caused us to miss Maui entirely - 1/3 of the anticipated stops - surprised to not be able to tender on the second attempt when whale watching boats (smaller than our tenders) were in business under the same conditions. The cancellations led to the sea days we wanted to avoid; we recognize that you do not control the weather but it is difficult to check off this one from the bucket list The ship is older but clean and well kept. Cabins small for the price; our steward was excellent. Dining (Liberty and Skyline) quality was marginal for a major cruise line; the service was friendly but not as polished/trained as we have experienced - the Italian and Bistro specialty restaurants were very good, but the additional charges are the highest we have ever paid in past cruises. The Entertainment was good. Overall service was good with the exception of the Internet - the absolute worst in our experience and outrageously overpriced for anyone needing more. We did private shore excursions and the ones we were able to get to were excellent. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because it is the only one that circles the Hawaiian Islands so you don’t have to spend the majority of your week’s vacation time at sea. Norwegian was also recommended by a couple of my friends who travel on the ... Read More
We chose this cruise because it is the only one that circles the Hawaiian Islands so you don’t have to spend the majority of your week’s vacation time at sea. Norwegian was also recommended by a couple of my friends who travel on the line yearly but only in the Caribbean area. When I told them we booked a mini-suite, they started telling me all about the Haven on the ships they had been on. I was told you get your own restaurant with dedicated staff. You get your own pools and hot tubs that only haven members can use so they aren’t crowded. Your even had your own bars. When we got to the ship, we were told that the ship was too small to have a Haven (by the Concierge that was giving us our introduction speech in the Haven waiting area). We didn’t have a designated dining room so as a replacement they were giving free breakfasts and free lunches to Haven customers at Cagney’s Steakhouse. (Remember that the ship was in port every day so the only days we got the free lunch was the first day while we waited for our rooms and the last day because we were leaving port early. The rest of the day we were out on excursions.) For dinner it was recommended that we PURCHASE specialty dining packages. Apparently, the specialty dining needed due to lack of an exclusive restaurant wasn’t included in our $5,599 PER PERSON guest fare. If we wanted drinks on deck after we got back to the ship each evening, we had to go to the overcrowded and understaffed bars with everyone else who didn’t pay for or expect the Haven amenities. We booked a room that said it had a whirlpool tub. When we got to the room it turned out the tub was the same size as a standard household shower tub. They added jets to both ends of the tub and added in arm rests inside the tub which made the tub even narrower than a regular tub. Definitely not worth the extra we paid expecting a decent whirlpool tub. The crew on the ship were very friendly and helpful. The bar crews did as well as anyone could hope with as woefully understaffed as they were when we were leaving port. The restaurant wait staff was very knowledgeable, skilled and courteous. The concierge and butler did a great job especially when dealing with all the headaches the last minute dining reservations created. The Big Island Spectacular and Botanical Garden tours were excellent. The other tours we had were okay mainly because the tour guides were very good. It’s a shame such a fine crew and nice vacation destination were so badly tainted by the scam that Norwegian is perpetrating by selling “Haven” fares on a decidecdly non-Haven ship. This is most definitely the last time we will ever go on Norwegian. As a final note, and one that cements in my mind that Norwegian knows how bad the “Haven” room fares actually are, we have yet to receive ANY communication from them after departing the ship over four full days ago. We never complained while on the ship so there would be no way they would know we would give a bad review unless everyone gives this cruise bad reviews. A cruise company that does not try to reach out to a first time customer who paid for high end rooms is trying to hide something. Read Less
Sail Date: January 2019
Selected this ship for the itinerary. I did not read any reviews for the Pride of America - NCL prior to the trip, but decided to check them out upon my return. After reading many of the poor reviews, I had to agree with many of ... Read More
Selected this ship for the itinerary. I did not read any reviews for the Pride of America - NCL prior to the trip, but decided to check them out upon my return. After reading many of the poor reviews, I had to agree with many of those less than satisfactory comments. As a seasoned cruiser with 15+ different ships/lines, this is the first time I felt I needed to write a review of my own less than favorable observations/experiences. We got on the ship early only to be told that the cabins were not ready and they called floors as they were done. Ship - old. There were odd overly large game pieces of chess and checkers on deck 7. OK, no one ever played these and the pieces were cumbersome to walk around. Nearly face planted trying to get around those several times. Cabin - everything was miniature and window was cloudy and hard to see through. Minimal cleaning by cabin steward. I never heard a vacuum when walking by cabins being “cleaned.” Steward also robbed us of three hangars throughout the trip - taking my husband’s shirts off of them and hanging them loosely on a hook inside the door of the closet. We are thinking he did this for the toweled animals he hung (with our hangars) in the room. (We never got those hangars back and we did not ask.) Steward tried to be friendly but he was almost too obtrusive, and even knocked on cabin door at 745 AM on last morning to tell me that I should be leaving the ship now... Dining - buffet choices limited and food did not taste very well. The “special” steak and shrimp dinner was a well-done greasy minute steak and the shrimp was tiny shrimp cocktail. Staff picking up plates and refilling utensil holder were robotic and not very personable. Entertainment - comedian and magician were good. Toby Beau (band) was very entertaining. Broadway dance shows mediocre. Pool - bar staff service was slim to none - servers disappeared early afternoon - on your own to get your drinks after that. No monitoring by any staff of the hot tubs where a diapered toddler less than 1 year was allowed in the water with the parent for hours on end. I did not go in the hot tubs after seeing this. Halfway through the cruise my family caught the hacking cough illness going around the ship - even with the washy wash ladies best efforts. If you are a smoker, they have one of the best areas reserved for you. It is at the Waikiki bar on 13th floor - spaciousness, tables, chairs, a pool, and the bartenders up there were the friendliest of all the staff. Spa area was nice - did pay for one service. Fitness room looked nice - did not use it. This was my second and last NCL cruise. The only thing this ship has that you can not put a value on is the itinerary. Did not pay for the excursions - used the transportation provided by the individual islands (hoppa on and hoppa off buses - free!) Read Less
2 Helpful Votes
Sail Date: January 2019
The stuff you need to know: Embarkation is easily one of the WORST I have ever seen having done many Alaska, Mexico, Med and Carib cruises on all lines. Bottleneck at security and at the NCL check-in counter, where they ask you all ... Read More
The stuff you need to know: Embarkation is easily one of the WORST I have ever seen having done many Alaska, Mexico, Med and Carib cruises on all lines. Bottleneck at security and at the NCL check-in counter, where they ask you all the same questions you already handled in the pre-board questionnaire, then require a separate credit card for each room even though we had already linked a single credit card for multiple rooms, then each agent has to walk over to a bin to locate your card. Ridiculous. ADVICE: Show up at 3pm and avoid the absolute incompetence. Ship: any nice touch you have seen in any TV commercial for a cruise ship... the POA doesn't have it. I'm not asking for a rollercoaster, but the "mini golf" is literally a 10sq ft carpet with some metal bowls for holes stolen from the kitchen. Imagine that kind of low-cost crowd pleasing effort that NCL has avoided... and you have the POA. Another example is that- despite the recent drydock renovation- they seem to have avoided replacing the windows along the main walking decks, like 5 & 6. It looks like someone tried buffing the windows and ended up scraping them so badly that you can barely see out... 100s of windows. Complete headscratcher... its a cruise, of Hawaii... people might want to look out the window. Port area: as many will report, the Kahului port area is a dump, and the port agents make it worse by not allowing any convenience for personal pickup/dropoff of passengers. Tons of passengers rent cars on Hawaii port-of-call, and most cruise passengers are older. But getting the rental car anywhere close to the passenger pickup/dropoff is next to impossible. Why not make this an easy thing? And local Hawaiians working the Maui security areas could get reminded about the "Aloha spirit". Could NCL spend a tiny bit of money and get some local artists to paint some murals on the side of the ugly warehouse walls that they dock next to (Hello Lihue, looking at you)? Food: Buffet is above average, main dining room food and service was below average. Cooks could not get the steak cooked to order to save their lives. So disappointed that we went to the specialty restaurants for the second half in order to have the dinners be a complete disaster. Le Bistro was solid, good tenderloin but duck and creme brule cannot be recommended. Tappenyaki made an effort, but you get quantity more than quality here. NCL website advertises John Adams coffee bar as "complimentary" which seemed too good to be true... and it was. They put the same pastries out in the morning as the buffet has, and call that the "complimentary" part - so said the barista. Literally everything else was a charge. Sad... just a few little things that could be improved that would bring this cruise experience up to par with other lines, and NCL doesn't do it. Overall, you are on this particular route for multi-Hawaii stops. You could do it with island hopping airlines, still see the same stuff and rent the same car... but you think the cruise would combine the convenience and the service of a cruise ship. Thus you are willing to pay a premium price (POA is not cheap) and settle for a small ship, hoping for good service. But you will get a small ship with no features and not so good service. Concept is good, NCL execution misses. Comedian Michael Somerville was the lone standout. I would recommend that you take the same money and do island hopping on your terms. The flights, hotel, rental car and restaurants will end up being better service for the same price or cheaper- and on your terms. Read Less
1 Helpful Vote
Sail Date: January 2019
Had wanted to see the Hawaiian islands and liked the itinerary this cruise offered. The Hawaiian Islands were beautiful and well worth seeing but the experience we had on the cruise ship was terrible. Food was of poor quality for ... Read More
Had wanted to see the Hawaiian islands and liked the itinerary this cruise offered. The Hawaiian Islands were beautiful and well worth seeing but the experience we had on the cruise ship was terrible. Food was of poor quality for majority of our dining experiences and was overcooked and flavourless . the only 2 exceptions were Cagneys steakhouse and the Brazilian restaurant where the food was good. We had purchased the dining package but you had to make sure you made reservations early in your trip or either couldn't get in or had extremely late times available. Even with the restaurants that were free you needed to have reservations or would have up to an hour wait to get a seat. This was never communicated you by the ship. The actual service in the restaurants was excellent though. Prices on the ship for drinks and water were excessive and had to watch your charges as 2 times we were charged double for our drinks. Thank goodness we had found out before we left that you could bring you own wine on board for a corkage fee of $15 per bottles this made the ship experience more tolerable. If you are bringing on your own wine each port handles it differently so be aware. Again something that was never communicated to us. The service at guest services was TERRIBLE the worst I have ever experienced in my 50 plus years of travelling. Shore excursions were extremely expensive and service at the shore excursion desk was also terrible and non informative. There was poor information provided about your stops in port so if you want to have an idea of the islands do your research prior as don't expect Norwegian to be helpful. The shore excursions we did do were extremely poorly organized and again could have waits of over an hour to get off the boat. the actual excursion once you were off were very good but you could certainly book similar excursions on your own that were excellent quality. For example booked a tour on Kauai from ALEX's tour which was excellent. He met the ship in Kona and booked people for Kauai. The one excursion that you would likely have to book through the cruise ship is the Luau on Kauai and this is very worth seeing, one of the best Luau's I have ever been to. Just be prepared for long wait times and disorganization by Norwegian to get you there. You can't book this on your own as the night is set up for cruise passengers only. The pool and hot tub area are small for the amount of people and poorly maintained. The cabin is extremely small and outdated , we even had duct tape on our door around the latch to the balcony. Plumbing was slow and talking with fellow passenger they had the plumbing in their cabin quit and it took crew about 8 hours to fix it. Bring your own shampoo and conditioner as they provide a mix of shampoo/conditioner in the cabin which was separated so didn't get any conditioner. The itinerary was good for this cruise but if have any other way to see the islands do not take this cruise!! If you do choose to go, choose a cabin with balcony on the port side as get to view the Napali coast from your room which is beautiful. My partner and I have traveled fairly extensively in the past and in total have been on 5 previous cruises with very good experiences. This cruise by far was the worst travel experience we have both ever encountered and would NEVER consider Norwegian cruise lines again. Read Less
1 Helpful Vote
Sail Date: December 2018
Definitely the worst cruise we’ve been on. Staff were not as friendly or helpful as I would have expected. Youth program leaders seemed disinterested in attempting to keep children (especially younger ones) happy or wanting them to stay ... Read More
Definitely the worst cruise we’ve been on. Staff were not as friendly or helpful as I would have expected. Youth program leaders seemed disinterested in attempting to keep children (especially younger ones) happy or wanting them to stay in their area. They would rather parents not drop them off at all. Food, especially in the main dining rooms was hit or miss; mostly a miss. Toilets in the stateroom and around the ship were in disrepair. Ship wasn’t in great shape all around. You could feel the ship vibrating at times which was not normal. They changed itenerary a day before the cruise to stay in port an extra day for ship maintenance so we missed a day on Maui. A staff member I told about a gentleman bleeding pretty badly on his arm that got in one of the hot tubs went to talk to him but let him stay inside saying the chlorine would take care of it which was a health risk to everyone on board. I really was not impressed with this cruise. If it wasn’t for having our family with us and making memories when we disembarked it would have been much worse. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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