1 Helpful Vote
Sail Date: September 2019
Chose this cruise because we wanted to return to Hawaii having visited before. So briefly it is truly about being in Hawaii and not the cruise itself. The islands are spectacular but the ship isn’t. We have cruised many times and ... Read More
Chose this cruise because we wanted to return to Hawaii having visited before. So briefly it is truly about being in Hawaii and not the cruise itself. The islands are spectacular but the ship isn’t. We have cruised many times and wouldn’t even rate this based upon the ship. For someone who wants to see Hawaii this is a great way to see the islands. We rented cars and used Gypsy app to guide us around islands. Highly recommend doing this. Ship is quite dated. Still don’t understand why a ship that only cruises Hawaii has nothing in the way of Hawaii decor. Inside ship feels like sitting inside a musty Americana museum. Food is fair. Remember this is about seeing the islands but thought the ship should reflect the location. We also skipped Kona due to medical emergency. Perhaps injured passenger should have been transported by small emergency vessel rather than turning whole ship around. Would have certainly been faster for that passenger. The crew is good but not the same as other ships. Nothing memorable. I still remember great crew members from past cruises but won’t remember anyone from this one. So if someone is taking this trip for the cruise, don’t. If someone just wants to see this beautiful place, don’t hesitate. Read Less
1 Helpful Vote
Sail Date: August 2019
Overall I had a good time on the ship but the entertainment needs work. I was very disappointed to see that the night club had no DJ and just an oldies playlist every night. I went on the ship with two girlfriends in our early 30s and we ... Read More
Overall I had a good time on the ship but the entertainment needs work. I was very disappointed to see that the night club had no DJ and just an oldies playlist every night. I went on the ship with two girlfriends in our early 30s and we were the youngest people on the ship besides a few young children. Without a proper dance club, there was often not much for us to do on the ship. We enjoyed the martini tasting and drinking on the deck but at night there was nothing for us to do and after 10:30 am the ship was a ghost town. The thriller dance flash mob with Richie was the highlight of our trip and I appreciated Richie's high energy and enthusiasm. The white hot dance party was the best night on the cruise too. The shows were a good C+ and were not worth it. The habachi grill was AMAZING and the diner was nice to have 24-7. The cruise staff was excellent everywhere we went and we enjoyed getting to know the staff. The bar staff in the Madri Gras lounge helped make our nights fun even when the music was horrible. Roberts Hawaii is the way to go for excursions and the luau in Kauai was SO worth it! If I didn't have the drink package which saved me a lot of money than I probably would have not survived. It was fun but next time I'm going on Carnival... Read Less
1 Helpful Vote
Sail Date: August 2019
This is the second time we've sailed on The Pride of America. The first time was in 2007. We just returned home from our second time. Overall the cruise was wonderful! This is our 6th time sailing with Norwegian, so we're aware ... Read More
This is the second time we've sailed on The Pride of America. The first time was in 2007. We just returned home from our second time. Overall the cruise was wonderful! This is our 6th time sailing with Norwegian, so we're aware of the expectations. We sat at poolside, relaxing and wanting to have some drinks. The bar staff walking the deck ignored us. I don't mind going to the bar to get our own drinks, but isn't that what they're being paid to do? The Aloha Lanai was usually dirty. We had to clean dirty dishes from tables on our own just to sit. I attempted to review the cruise via the email link. I was less than 50% finished when it sent me to a place to register for the survey link. I did so, but afterward it wouldn't allow me to continue my post-cruise survey. (I wasn't giving all very good and excellent ratings.) Our room steward, Kirsten, was beyond excellent! Bar staff and restaurant staff who excelled were Karyn, Krista, Matthew, and Rusdala. Phillip at guest services was always helpful and happy. This cruise fell short of our expectations considering our previous cruises with Norwegian. Read Less
4 Helpful Votes
Sail Date: August 2019
I have never been to Hawaii so this cruise seemed like a great way to see most of the islands. We booked a 'package deal' that included airfare (we were travelling with another couple and NCL managed to book each couple on ... Read More
I have never been to Hawaii so this cruise seemed like a great way to see most of the islands. We booked a 'package deal' that included airfare (we were travelling with another couple and NCL managed to book each couple on completely different airlines! Our travel agent spend 3 hours on the phone with NCL correcting this mess), The trip included a one night stay in the Hilton Hawaiian Village Waikiki Beach Resort. Checking in and navigating around this giant resort was quite the chore not to mention the place was very crowded. The check in counter is outdoors (in the heat and humidity) and a good 1/4 mile from the bus drop off point. That's a long way to drag your luggage! The check in lines were VERY long and required nearly 30 minutes just to complete this task. The the building that housed our room was another trek via narrow twisted paths. Total time from bus to room was over an hour. We finally settled into our room on the 13th floor, which was very nice. We were up the next morning ready to go to the cruise terminal. There was a luggage service that took our bags to the buss that morning so we didn't have to drag them 1/4 mile this time. I need to mention that there is only one 'cruise port' in Hawaii in Honolulu. All the other stops are at decrepit freight ports and there is little to nothing nearby any of these stops (except Kona, which is tendered and has shops nearby). Our cabin was on deck 4 (ocean view). We weren't willing to pay an additional $1000 for a balcony. Most of the cabin was in good repair. (one of the shelf rails fell off so we put it up out of the way) We were mid-ship Starboard side just far enough from the elevators so we couldn't hear them. The remainder of the ship was in decent repair. The food was just OK. The buffet station layout was nothing short of pure chaos, forcing people to constantly cross paths to find their selections and similar food items were scattered about. (sausage on one station, bacon on another; bread on one station, pastries on another) the main dining rooms were nice and the 'anytime dining' went well with minimum wait times.(we ate later at 7PM to avoid the rush) Day 2 Our first stop was Kahului, Maui. We opted for the shore excursion 'Lahaina On Your Own'. This is a 30-40 minute bus ride to (and from) Lahaina. HA. Lahaina is a fairly typical tourist town that you might see on any cruise. One main street lined with the usual souvenir, clothing shops and restaurants. The town was nice and clean and right on the ocean so a cooling breeze was prominent even though it was quite hot that day. We did some shopping, ate lunch and returned to the drop off point to wait for the bus back to the ship. Day 3 was at Hilo, Hawaii. We chose the land based Hoppa on- Hoppa off bus ride for $20 per person. As we drove through town, there seemed to be more closed store fronts than open ones. The first stop was at a park across from a few (open) shops and a farmer's market. There were 7 stops total, 2 at beaches. Read more about it here: http://www.hop-onhop-offhilobus.com/Trolley-Tour.html Day 4 was Kona, Hawaii, a tendered stop. There were shops near the drop off pier but we opted for the 'Kona by land and Sea' tour so were not able to shop near the pier but were immediately loaded onto a bus instead. This tour went to a Kona coffee factory, a national park, a church, then back to the pier for a cruise on a catamaran (that included lunch). The buss tour portion was cut short because the driver managed to get the bus stuck on an incline at the coffee factory. We had to wait for an hour and a half for another bus to pick us up. This delay caused us to skip the church stop altogether and cut the available stop time at the national park down to 30 minutes. NCL did refund a whopping $9 for this sponsored tour issue. Day 5 we arrived at Nawiliwilli, Kauai. We rented a car there because there is basically nothing else available at this port. Our travelling companions had been to Hawaii several years before and wanted to go to a particular beach (again) on this island. After driving for 1-1/2 hours we discovered that the beach was available on a reservation basis only. We were not aware of this change so we were turned away. We were able to stop at a different beach a ways down the road. After some swimming and snorkeling, we stopped at Hanalei Center, ate lunch and did the usual tourist shopping. Day 6 was CRUISE NAPALI COAST (more or less a sea day). Beautiful coastline with high cliffs and many 'sea caves'. Day 7, disembark and transfer to airport. All in all it was a nice vacation. If I visit Hawaii again, I will do something different. This cruise was nice but it's a "been there, done that" sort of thing not worth a second try. Read Less
3 Helpful Votes
Sail Date: July 2019
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We ... Read More
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We chose the free-style / walk-off disembarkation which was smooth. I was surprised at the amount of visible rust and other maintenance issues on the ship (more run-down than expected) Our cabin (for three) was of course small - two twin beds locked together for two of us, one hide-a-bed / couch. Both were very stiff and uncomfortable to sleep on. We ate meals in the main dining rooms (Liberty / Skyline) and Aloha (mainly Aloha for breakfast). Aloha and Skyline are cruise-casual - Liberty requires slightly dressier attire. In general the food was fair. Service in the main dining room was very good. We did not participate in any on-board ship organized activities or entertainment. Too short a cruise / we enjoyed time off the ship too much. Kaua'i by far was our favorite island - and we wish we could have spent more time there. In our party, the youngest child was 6 months old - and the crew was fantastic with him! I had the following issues with the cruise: 1. Access to the internet via WiFi should have been free in public areas of the ship and in staterooms. With current technology, even on a ship via satellite there is no reason this should not be the case. 2. One day in Aloha, we unfolded a cloth napkin containing silverware – and found someone’s used gum. Gross. 3. Our cabin steward was pleasant – but really didn’t do a great job in making up our room / paying attention to our requests (for instance – if we ask for ice every evening – start automatically providing ice) 4. The non-alcoholic drink package was priced ridiculously high... 5. Mandatory service gratuities were not welcome – By default I provide gratuity for service rendered – and when service is exceptional, the provided gratuity always reflects that. The mandatory gratuity caused me to re-think providing additional gratuity in some cases -even when probably warranted. 6. We were told you could not bring outside beverages (even water bottles) on board – only to watch passenger after passenger carrying closed beverages onboard (even gallon water jugs) Read Less
2 Helpful Votes
Sail Date: July 2019
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was ... Read More
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was very friendly but, some could use a hair brush and look more professional. The food was ok. Entertainment was ok. Ordered beer a few times and it was warm. The bathroom smelled like old urine even after we asked for the bathroom to be cleaned again when we checked into our cabin. I heard many people the first day complaining about the ship and several days after. We made the best of it and had a nice time. For the amount of money we paid to take this trip, it would have been nice for the ship to be in better condition. I love Royal Caribbean cruise line. Read Less
4 Helpful Votes
Sail Date: July 2019
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared ... Read More
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared to wait until about three weeks before your trip to learn anything about airline reservations or your pre-cruise tour reservations. Planning was difficult since many decisions revolved around when our flights would leave. NCL scheduled late flights leaving Honolulu for all 10 of us. Most of our party ended up having to spend the entire day after disembarking waiting with their luggage at the airport for their flights. There really is nothing within easy walking distance to the airport to do so they were just stuck there. The storage area charged $20 for large bags & ~$12 for smaller bags. None of us decided it was worth the price. We traveled as a group of 10. Due to the way the Hilton Hawaiian Village Resort assigns rooms only at checkin, we were put into 2 different towers at the resort on Oahu. This was particularly frustrating since we had made numerous calls and had notes attached to our files saying we really wanted rooms that were near each other or at least on the same floor. We all disagreed with being pre-charged a set amount for gratuities to be split among staff members. Is it still a gratuity if you are charged for it up front or is it just another fee? What is the incentive for the staff if you are guaranteed to split all tips? This was also the policy for the "free" drink package which is not so free when you are pre-charged non-negotiable hefty gratuities. We had a balcony cabin which was small, but did have a nice amount of storage built in. Being on the port side gave us a great view of the Na pali coast from our balcony. Moderno's was great! If you get a chance to eat there, don't miss it! Teppanyaki was also a good time. The Cadillac diner was cute with a very basic themed menu but they had trouble getting food out in a timely manner and often served it to the wrong tables. Overall we enjoyed the cruise and the tour but felt that many things could have been arranged and/or organized better. Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s ... Read More
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s my problem three of the nights we smelled sewage from the ship in our cabin. Michael did a great job containing the smell and was very pleasant, but this was unexceptionable in my viewpoint. Staff were very friendly and kind! The shore excursions were overpriced from the ship! We found out that local taxi services are the way to go and more affordable. Food was good and the bartenders were good! Like I said not a great time on the ship but Hawaii was fantastic with the places to visit. The music was not good for people of different backgrounds and ages. You need to fix that in a hurry! Putting people to sleep is not good music. Get out of the 60s and come to the here and now. I get that you have older people on board but come on let’s have party in the middle of the ship every night. Trivia, dance and music contest with the cruise director doing it in the main hall on deck 5 and 6 instead of music that putting you to sleep. We on vacation and want to party this is not a mirage! The food was good on the ship especially the three main dining halls we had booked. Overall I would say to make sure that if you smell sewage early get moved ASAP! DINING-4 ACTIVITIES-3 SERVICE-4 CABIN-2 ENTERTAINMENT-2 STAFF-4 Read Less
3 Helpful Votes
Sail Date: June 2019
My wife and I, from Australia chose this cruise as a way of seeing several of the Hawaiian Islands without the dramas of repacking each night and inter island transfers. As such this cruise met our needs, but having been on an NCL cruise ... Read More
My wife and I, from Australia chose this cruise as a way of seeing several of the Hawaiian Islands without the dramas of repacking each night and inter island transfers. As such this cruise met our needs, but having been on an NCL cruise in January 2019 the Pride of America cruise around Hawaii didn't have the same service standards. Embarkation was quick and straight forward as once checked in there were escalators up to the level 6 gangway on the ship. Compared to other cruises hand washing upon entry to dining was rarely enforced. Staff levels in the dining rooms were too low and large sections of the two dining rooms were unused , leading to long waits at popular dining times. We were some of the few non US passengers and while some waiters were friendly, the majority paid less attention to us once they recognised we were from outside the US. This cruise was expensive relative to others, maybe because staff costs for US crew were higher than normal. The best service was from our Filipino room steward. NCL excursions were overpriced relative to other excursions we prebooked through our travel agent back home. In some cases the smaller tour operators used minibuses rather than coaches that both enabled smaller groups to see places easier, and in the case of the Maui Road to Hana excursion return via the remote south coast and see Charles Lindberg's resting place rather than return the same route. We only went to evening shows on two evenings and weren't impressed with the offerings, some of the musicians playing in the bars and lounges were a better option. Read Less
3 Helpful Votes
Sail Date: June 2019
Was excited to do cruise of Hawaiin islands and of course Hawaii does not disappoint. The rooms were great and kept very clean. Room stewards did good job. Food was good especially in Specialty dining rooms and main dining room. Servers ... Read More
Was excited to do cruise of Hawaiin islands and of course Hawaii does not disappoint. The rooms were great and kept very clean. Room stewards did good job. Food was good especially in Specialty dining rooms and main dining room. Servers in dining venues were fantastic. Servers in the bar areas were awful. Slow and unhappy. More bartenders were needed in every bar. The Beatles tribute ees with Toby Beau was so bad, we didn't go to any other shows. There was one great band, The Drivers, but they were only on the ship for 2 days. Many unsupervised children roaming the ship, parents seemed to think they would be OK. One child tried to take our belongings when we were in the hot tub. My husband noticed and said something, the kid ran off. Excursions were pretty good especially The Best of Maui with Peaches; Waterfalls and Rainforests hike with Steven and the Journey to Waimea Canyon with Kaf. Don't bother with Merriman's Farm ad Culinary experience, too unfocused. The guide. Frank was interesting and knowledgeable, but the tour was over priced. The culinary pary was basically just lunch. Read Less
7 Helpful Votes
Sail Date: May 2019
Only ship that offered this island cruise. Photographers were not very good or friendly. Food was tasty and good. Choices were average. Communications and information have room for improvements. Staff are pretty much all ... Read More
Only ship that offered this island cruise. Photographers were not very good or friendly. Food was tasty and good. Choices were average. Communications and information have room for improvements. Staff are pretty much all friendly and willing to help. Cruise was for our 50th wedding anniversary. The only recognition was a note in our cabin when we first came aboard. We kept thinking that any day we too would be recognized like other anniversaries and birthdays were. Getting off the ship at the end of the cruise was very good. Alcohol policy is very confusing with no clear information? Talking to other guests it seems like shore excursions arranged through outside vendors were better and less expensive than those through NCL. Our NCL excursions were expensive, crowded, and provided less than desired seating assignments. Overall ship condition is getting close to an upgrade. The last day tour around Kauai was spectacular. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain ... Read More
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain percentage of what you spent meanwhile they charged me full amount of bill. When I asked them to remove they stated nothing they could do but wait three days. Meanwhile these funds are tied up until this waiting period is over!!! Less than helpful will never cruise with them again. Overall ship was ok but disappointed no Hawaiian decor just was a plain old cruise decor. They only served Hawaiian cuisine on the last night of the cruise which was great, the rest was boring cruise cuisine, less than thrilling. Pasta is often undercooked, repeatative buffet menu. Tv in the room only worked half the time when I called they told me just to unplug and that should fix it which it didn’t so I just gave up! Most staff was pleasant but bar staff did minimal to impress. They know gratuity is included so they do very little to go out of there way except for Waikiki bar, the only bartender who appears to know how to make a really good drink and was very personable. Gratuity charged and overpriced drinks not worth it Read Less
4 Helpful Votes
Sail Date: April 2019
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was ... Read More
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was somewhat below average. Nothing was explicitly wrong, but it was clear that NCL is following the lead of the airlines in its "race to the bottom." We booked a stateroom with a large balcony, one level below a suite, and were surprised to see just how small and cramped the room was. There's a reason that the NCL website doesn't show actual photos, instead using misleading drawings of the rooms. If we had seen an actual photo, we would have definitely booked a suite (or not taken the cruise at all). What looks like a large screen TV in the drawing is actually a painting on the wall of the cabin. There's not enough room for 2 people to walk past the bed at the same time. The bathroom is so small as to be comical. This largest non-suite room was a claustrophobic's nightmare. As for the food, the standard fare in all the Freestyle Restaurants was cafeteria level quality. Nothing bad, but nothing especially good...except for the self-serve ice cream machine. The specialty restaurants were noticeably better quality, but represented what we'd come to expect from other cruise lines - Princess's main dining room serves better quality food than the specialty restaurants on NCL. Having said that, if you choose to eat at the specialty restaurants, you'll be satisfied; it's worth the extra money! We bought the all-inclusive drink package, and learned quickly that the drinks are so sugary-sweet and thick as to effectively limit you to 2 or 3 drinks per day; you just can't stomach more than that. Even straightforward mai tai cocktails were frothy and sugary. There's definitely a method to the madness. The Unlimited Drink package is definitely not worth the money. Since you're charged a per-day service fee, thereby guaranteeing the staff their gratuities, we expected below average service, but we were pleasantly surprised to find that every member of the staff was exceedingly pleasant and helpful, with some rising above the level of great. Embarkation and Diembarkation were handled excellently and painlessly. In summary, the Pride of America doesn't deliver a bad cruise experience, but it does deliver a transportation-focused experience. If you want an easy way to see several islands, this is the cruise for you, but keep in mind that it's nothing more than a storage facility for your luggage while you take this "cross-islands bus" around Hawaii. Read Less
5 Helpful Votes
Sail Date: April 2019
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself ... Read More
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself seemed clean. There was one hot tub that I assume was out of order on the pool deck, it had no water in it. Plenty of time to explore while at port. We rented a car almost at every one, and those when we didn’t, we wished we had. We had plenty of time at the Hilo port to drive to Volcanoes National Park to explore and drive Chain of Craters Road, and see Akaka Falls. I wouldn’t recommended taking any tours through the ship. For Maui we booked with Valley Isle Excursions on our first day for Road to Hana since the shipped was docked overnight. It was awesome and they’re the only company that goes past Hana and takes a back road back to port so you can see more of the island. We booked the Haleakalā tour through the ship but were somewhat disappointed. While the guide was exceptional and hilarious, you don’t go to the summit and you have 20 minutes at the visitor center, for $125pp! The drive is nothing scary or difficult, I HIGHLY recommend renting a vehicle from a company that will let you drive up. We booked a helicopter tour on our first day in Kauai’i with Mauna Loa, which does private tours of 2+ people of your group only! It’s so worth the extra money. On board food: The food and service at East Meets West was excellent, but make reservations ahead of time. Skyline - excellent service from the food service team. Not so good service from one of the hostesses at night. My friend and I were on our way back to our room from the spa and decided to stop by to make a reservation for later in the evening. The hostess looked my friend up and down, so my friend felt the need to say “don’t worry I won’t be dressed like this when we come for dinner, we just left the spa.” I’ve read reviews on here about the American staff being ignorant and rude, and I’m ashamed to say it’s true. The food was only ever slightly warm, never hot. Aloha Cafe Majority of the staff looked miserable, and besides the staff spraying sanitizer before walking in, no one else ever greeted anyone or was friendly/personable. The food was never warm, which made us nervous about food safety so we wouldn’t eat certain items or only took from the back of the plates, when fresh items were put out. Key west grill: Same offerings everyday but at least you could get a hot burger and hot dog without having to ponder if it was going to make you sick. On board entertainment was good from the few shows we went to. On board comedy with Vince is not to be missed!! Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise is the best way to see the Hawaiian Islands (4) without spending 6 to 12 days at sea. Would recommend this cruise if you want to avoid sea days. Embarkation and disembarkation were both very efficient. The Waimea Canyon ... Read More
This cruise is the best way to see the Hawaiian Islands (4) without spending 6 to 12 days at sea. Would recommend this cruise if you want to avoid sea days. Embarkation and disembarkation were both very efficient. The Waimea Canyon on Kawaii was the highlight of the cruise for us. The wine tastings on this cruise were well worth the cost . Very entertaining and informative. The Teppanyaki Restaurant was great, good food the preparation at the table was very entertaining. Our room steward - Rey - was fantastic. Room was well maintained and we always had ice in our ice bucket. Restaurant and bar staff were not that great. Some staff did not seem like they really wanted to serve guests. In all our meals at the main dining room, except breakfast, we were never once asked if we wanted coffee/tea. Even when the staff came around to get the dessert orders. We were aware of this issue prior to booking the cruise, a NCL agent had advised us that the service levels on the Pride of America did not meet the service levels throughout the rest of the NCL fleet. There were no issues with the food provided in the various dining rooms. One suggestion for NCL is to reduce portions in some cases. It seemed that there was a lot of waste as people did eat all of the food on their plates. The ship itself is quite beautiful. Lots of art and well laid out public areas. The main stair case leading from deck 5 to deck 6 is a wonderful spot to have pictures taken. Read Less
4 Helpful Votes
Sail Date: March 2019
The destinations we visited was AMAZING! To be able to spend 1-2 days on 4 of the Hawaiian Islands was perfect! I really enjoyed the layout and the activities on the ship. The entertainment was GREAT! However, most of the ... Read More
The destinations we visited was AMAZING! To be able to spend 1-2 days on 4 of the Hawaiian Islands was perfect! I really enjoyed the layout and the activities on the ship. The entertainment was GREAT! However, most of the "customer service" we received was substandard compared to other ships. The quality of food and service in the formal dining room was also lacking. All of the cruises I have been on in my life have always been staffed nearly 100% by International Employees. The Pride of America is an exception. Apparently they must staff 75% with Americans. As an American myself, it embarrasses me to say that I believe this is what was lacking on this ship. The level of service received in all of the Bars dining room and buffet staff was sub-standard compared to other ships. Also the food offered in the dining room was disappointing. We could have spent a lot more in these areas, if someone would have actually "served us." In past years I have heard really good things about Norwegian Cruise Lines, so I am believing that this particular ship is an exception......based on the employment percentage of Americans. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past ... Read More
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past and lived in the tropics. The cruise was very busy. It felt hectic and crowded except midday when most guests were ashore. By mid-cruise, the patterns in the dining spaces were more obvious to be able to select less-busy times. The food was plentiful with variety and quality in the Aloha buffet. One should make reservations in the general seating restaurants before sailing if possible. The one specialty restaurant that was visited was comparable to a shore restaurant and nothing special. The cruise director was personable and available. I found the guest services people poorly informed about anything beyond the gangplank. I recommend the cruise line hire a tour expert to assist guests going ashore. The entertainment was average but this is a "go ashore" water bus. The spaces were clean and the crew personable and efficient. There is a septic smell mid-ship of which the staff is aware. The ship is maintained and had on-going maintenance in progress. Because it is an island hopping cruise, don't forget to add the expense of shore excursions (either ship-sponsored) or otherwise, rental car/transportation and food ashore. Beverages are very expensive. Cocktails for two was typically $28 with a drink of the day and well liquor before "additional tip". A service charge is added to the price of the drink and then there is an additional line for "tip" which ship's company says is for "extra service". Shore access in Maui is a 2-mile walk. Kauai shore access is very convenient for walkers. Kona is a 6-minute tender ride. We had no mishaps, bad weather, or cause for complaint. I cannot imagine not having a room with a balcony to get away from the hustle. Our sail around the Napali Coast was spectacular. Book port side if you wish to stay in your stateroom. There was plenty of room topside for viewing. The ship turns away fairly quickly. We booked the Pearl Harbor to hotel event and enjoyed a bus ride to Punch Bowl Cemetery and around the City. Staying an extra day gave better airline connections. There was nothing objectionable about the service. It is a very expensive cruise. It has a "popular" feel as compared to my other experience on Princess Lines which I felt was a better value. I would not take this cruise again and would caution that it is too hectic to feel the romance of the tropics. Read Less
6 Helpful Votes
Sail Date: March 2019
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, ... Read More
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, SeaDream, Paul Gauguin, Silversea, Viking, Ponant, and many river cruise companies. (Your survey didn't ask about any of these.) We prefer smaller, more intimate and inclusive cruise experiences. We hate being "nickel and dimed". This cruise was a family vacation, (our first in over 25 years), with our two adult sons and daughter-in-law. None of them had ever been to Hawaii. This NCL cruise itinerary appeared to be the best way to let them experience both the islands and cruising. Following are a few comments: THE CABIN: Our accommodations (10024) were the nicest we've ever enjoyed on a cruise ship. Our cabin was clean, well-equipped and well cared for. Ours was the "go-to" cabin for family conversation, libations and scenery watching. The bath and dressing area are a little cramped but perfectly adequate. Clothes storage is also adequate. NCL provides bath gel and shampoo dispensers in the shower, (like many cruise lines these days), but I really like that you also provide large bars of soap. Our cabin steward, Reme, was delightful and did a great job. (We loved her "towel critters".) NCL treats its suite passengers very, very well. Our butler, Greg, was also terrific. He made it clear from the moment we first entered our cabin that he was there to cater to our every need, and he lived up to it. Whether it was a dinner reservation, a lost key, a need for more glasses or pool towels, room service, water or anything else, Greg's phone was the only number I needed to call, and he was always there ready to help. The huge balcony was perfect for breakfast, lounging and scenery-watching. About the only negative: We were surprised how much the cabin creaked and squeaked when the ship was sailing. DINING: This was a mixed bag. We enjoyed a number of outstanding meals, but, unfortunately, suffered through a number of sub-par meals also. Surprisingly, we (and our children) felt that, for the most part, the specialty restaurants weren't worth the up-charge. Cagney's might be the exception. We enjoyed one excellent dinner there, as well as several excellent breakfasts (a much-appreciated perk for suite-guests). Martha, especially, was wonderful, and always made us feel valued and welcome. Moderno was disappointing. We love the "Fogo de Chão" theme, but most of the meats were dry, overcooked and not particularly tasty. Jefferson's was uneven. My veal medallions and escargot were terrific, but my wife's duck concoction, (shredded duck?) was pretty bad. Our first time in La Cucina was so non-memorable that we cancelled a second reservation and had a delightful dinner in Skyline instead. By the way, Miriam, our server at Skyline, was terrific! We gave her a good-natured hard time and she rolled with all the jokes and silliness. A post-dinner hug was enjoyed by all. We ate breakfast once at Aloha Cafe. I remember the food being okay, but the venue was noisy and crowded, and seating was at a premium. We were thankful for breakfast at Cagney's thereafter. A disappointment was that we never saw local, Hawaiian items such as mahi-mahi (my favorite fish) or Kona coffee ice cream on any menu. One waiter told us that the restaurants and menus are uniform across all NCL ships, which did nothing to lessen the disappointment. BARS: My wife and I are not big drinkers, but we did join our kids a few times. The first time was in Pink's, and we were astounded to wait an hour and fifteen minutes before a waiter showed up to take our order. Service was better at Gold Rush. EXCURSIONS: About what we expected . . . crowded, expensive and subject to the quality of the vendor. Our Whale Watching Zodiac tour was actually pretty good. Capt Ryan was low-key and funny, and we saw a lot of whale action. The Snorkeling Molikini tour was disappointing. The snorkeling wasn't very interesting, and our bus drivers need better training. One wouldn't get off his cell phone while he was driving, (even when I questioned him about it), and the other knowingly abandoned four passengers back at the Whale Research Center. MISCELLANEOUS: I hate NCL'S Water Policy! I don't appreciate making bottled water a separate profit center for NCL. The in-cabin water is obscenely priced; NCL sells water "packages" at inflated prices; and you denies passengers the right to bring more than a token bottle on board with them. As a suite-guest, our butler kept us supplied, but pity the rest of the passengers. (nickel & dime) I also hate the NCL wine policy. I understand that alcohol is a separate profit center for NCL, and we willingly paid the inflated restaurant prices for wine at dinner. But we also like to sit on our balcony and sip wine in the evening. NCL will have no part of that. Bring wine on board for in-cabin consumption and they call security and treat you like a felon. "$15 corkage fee or we'll keep the bottle until the end of the cruise!" It left a very bad taste in my mouth (the policy, not the wine). (nickel & dime) I understand that the photography department is yet another profit center for NCL, and those folks are just trying to earn a living. But we usually find the photographers intrusive and annoying, and invariably eschew their offers. Most cruise lines ask passengers to fill out a survey on the last night of the cruise. That's the last thing I want to be doing on my last night at sea! I like that NCL emailed its post-cruise survey to us two days after we got home. I can give the survey more thought and can also save my comments for future reference. I do wish, however, that the electronic survey form responded more quickly. Whenever I clicked the next-page arrow, it seemed to churn forever before accepting my response and moving on. I almost gave up. It also doesn’t seem to provide the option of going back to review responses. Kudos to NCL for including the final-night cruise along the Na Pali coast. SPECTACULAR!!!! We were all agog at the incredible rainbow. (Does that happen regularly or did we just get lucky?) In summary, we enjoyed our cruise on the Pride of America more than we expected to. The itinerary was great; the ship is very nice; and we liked being with our adult children for a week. But the experience reinforced our preference for much smaller ships. We prefer less crowded, less noisy, and few young children. My wife and I simply are not part of NCL’s target demographics. Read Less
2 Helpful Votes
Sail Date: February 2019
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 ... Read More
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 out of the 5 cruise lines that we have sailed with on more than one occasion. The service in the dining room on the 5th floor is significantly lacking with delayed wait times and staff who lauder around the main area where they food comes to from the kitchen before it is delivered to you (for both breakfast and supper). In spite of having a pre-set dining time, you are set at a different table each night at the service is mediocre. There was one male server (David) from Long Beach, California who was great but other than that the rest of the staff need significant training in customer service, how to change table clothes in a dining room and overall interaction with guests. NCL limits the amount that you use your soda card and has no centralized spot on the ship to use your card - only in the dining areas. They do not offer a complimentary cup like all the other cruise ships with the soda card. You can not get regular coffee at the coffee bar on the 5th floor but need to go to the 11th floor. There is no charge for regular coffee so that this why it is not on the 5th floor coffee bar as they want you to buy lattes and specialty coffee drinks. We rarely saw the steward to clean our room like in other cruise ships when they were available all the time. We were in/out of room various times in the evening and our room was cleaned during the day and then later in the evening. There is no on turn service of the bed in the evening. We also did the land and sea portion of the cruise. We arrived 4 days prior to the land portion starting and stayed in the Lagoon Tower where we paid on our own. This was a condo suite at the Hilton Grand Vacations. It was large and lovely. And, then when the land portion of the tour started we had to move to another tower in the same area by Hilton Grand Vacations in the Kalia Tower. This tower is outdated and the rooms need extensive upgrades however this is what NCL includes in the land tour portion. The guide on the land tour, Kaou was funny and engaging although at times he talked a bit to much over the course of the 3 days. The cruise ship is smaller and there were only 2 stores on board which had limited selection as compared to other cruise ships that we sailed on. The jewelry store was disappointing in the selections it carried as well. The photograph is quite overpriced for what you get (8 pictures and these are also on a USB stick for $149 USD plus taxes). Other cruise ships you can get unlimited phots for that price or close to it. Dinning in the East meet West Restaurant dining service was disjoined and our waiter took our order and came back once. Other than that there were various servers but no one paying real attention and we would have to call someone to get what we wanted. The service in the Cadillac dining is slow and yet staff are standing around and talking with each. Our waiter (a female) for lunch was awful and I had better service in a McDonalds then at the Cadiillac diner on Pride of America (how ironical the name of the ship!). Similarly, staff in the Aloha buffet stand around, no one will serve you coffee like other cruise ships in the buffet area. I wanted a diet pepsi and the staff member said she could not help me as she is not allowed to take my soda card. The card is paid for already so if she looked at why could she not just request a soda from the staff person who you have to stand in line to get a soda or any other beverage such as a beer. She said NCL does not allow them to be in possession of the customer's card. What a joke! Again, no customer service. The Hawaiian islands are beautiful so that's what made the trip enjoyable. However NCL needs to improve their customer service in a major way! Another positive is the size of the balcony we had on the 11th floor. It was large and the flooring was like a teak so nice to stand or walk on. It is also very private! Read Less
Sail Date: February 2019
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during ... Read More
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during the day we were off ship and not interested in daytime activities. We did attend a couple of evening shows which were great. The ship sailed mainly in the evening which was good because when the ship was sailing it was ROCKING - up and down, side to side. The water was extremely choppy and I didn't want to be moving away from my stateroom too much because it was hard to walk. The motion did not make me sick, just very hard to maintain an appearance of not being drunk while walking. The crew for the most part were very polite and friendly. Cabin Stewards were AWESOME! always cheerful. The bed in our cabin was very comfortable. The size of our stateroom was adequate. Would have like to have a few more TV/movie options that what was provided--and that was only because of the rocking motion of the boat (as stated above) and I personally not wanting to leave the stateroom while sailing. Restaurant selection could have been better. We were not told there would be a dress code for some of the "complimentary" restaurants; so we did not have appropriate attire with us and that was disappointing. This cruise is to cater to those who want to explore Hawaii for a once in a lifetime experience. I would save the "dress up" restaurant experiences for other leisure cruises. Read Less
1 Helpful Vote
Sail Date: February 2019
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it ... Read More
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it sounded like a washing machine and other times like a steam engine. This has got to be a known problem. Guest Services assisted the best they could, but they didn’t have a better cabin to move us to, but they did move us to an interior room to sleep the night we were docked and our cabin was noisy. Service was very good and so was the entertainment. The food was fair in the formal dining room. This was our first NCL cruise and it was pricey for an ocean view room. This ship seemed a little old. Other passengers told us that they like NCL and not to base our opinion of NCL on this cruise experience. They told us that other NCL ships are nicer. Read Less
1 Helpful Vote
Sail Date: February 2019
Not an all inclusive trip. Extra for internet, tipping, bottled water, photos, etc .you think you have everything paid for but then they tack on an extra charge everyday for each person. I expected the excursions to be a little bit more ... Read More
Not an all inclusive trip. Extra for internet, tipping, bottled water, photos, etc .you think you have everything paid for but then they tack on an extra charge everyday for each person. I expected the excursions to be a little bit more considering the price. But most were just a bus ride to a free admission park. Very disappointed in most of them. Occasionally they would include a box lunch with one bottle of water. Weather was terrible one day but because they did not cancel we would have lost our money had be not gone. Couldn’t see anything but rain and clouds for the sunset at Haleakalā. Glassbottom boat in Kona was a joke - only saw a few yellow fish and only got about 10 feet from shore. They booked our flights but failed to tell us that we would be dropped off st the airport at 9:30 and the American Airlines gate would not open until 11:15 so we had to stand in line waiting to check our bags for almost 2 hrs. Read Less
4 Helpful Votes
Sail Date: February 2019
I choose to sail on this cruise as I thought what better way to see Hawaii then being able to visit 4 of its beautiful islands within a week. I also loved that it offered two overnight stays to give you even more time in Kuai & Maui. ... Read More
I choose to sail on this cruise as I thought what better way to see Hawaii then being able to visit 4 of its beautiful islands within a week. I also loved that it offered two overnight stays to give you even more time in Kuai & Maui. It also seemed like a more affordable way to see Hawaii then travelling the islands on your own. Embark was fast and easy although our itinerary had changed before we even got on board. This left us with all of our excursions cancelled and no clear answers as to when or what we could re-book. As soon as we got on the boat we went straight to the shore excursions desk where we were treated with complete disrespect and rudeness. They could care less to help us and just told us to come back later in the evening once they figured things out. Each day we were left with more uncertainty of where we were going due to the weather. Both of our days in Maui were cancelled minutes after we were about to walk off the gangway. How can you cancel our port of call on the hour that people are suppose to exit the boat and enjoy their day. I would be walking off the boat at 7 am as scheduled to enjoy the port and they would announce that the water is too rough and we are going to have a day at sea. If you get sea sick this is an awful way to spend your day. The shore excursions desk was an awful place to deal with and as our excursions got cancelled multiple times throughout the week we hated having to go back to speak to the staff. In all honesty we couldn't wait to get off the boat and enjoy the time we booked see Honolulu at the end of our cruise on our own. Food in the dining room was average, they had some great options but most of the time the food was cold and wasn't very appetizing. The dining staff didn't say much either and weren't very friendly. Most of them didn't even tell us their name or of any specials for the night. Buffet was also average, typical food options. Sometimes the buffet was way too busy and it was hard to find somewhere to sit. Nothing is worst than having to carry your food half way across the boat to eat in your room. Our stateroom steward however was amazing and so kind. She always came to see if we were doing ok and if we needed anything. She even came to knock when our itinerary for the next day was ready. The pool was ok nothing special, this deck looks like it could use a new pool. When we had the days at sea if you didn't get out right away good luck finding a place to sit. It was impossible. They had a great gelato place though on the pool deck ...it was an extra charge but it was delicious. Made the sea days a bit better along with the pool side bbq they offered. Gave you a chance to grab lunch without having to deal with the buffet. I probably wouldn't sail with this cruise line again as customer service was awful and a lot of times you asked guest services a question and they weren't always sure how to help you. I dont really like feeling like I have to ask 3 people a question to get help or an answer. They also weren't very friendly on this boat compared to other cruise lines we sailed with. I also hated the fact that any of our cancelled excursions couldn't just be refunded onto our credit card. They issue a refund through a cheque which takes a week to get mailed out to you. Read Less
2 Helpful Votes
Sail Date: February 2019
Our youngest daughter had wanted to go to Hawaii for years, and when an irresistible package deal came up on my Facebook wall I booked for my husband, myself, my 18yo daughter & her 2 best friends. We flew to Honolulu from Australia ... Read More
Our youngest daughter had wanted to go to Hawaii for years, and when an irresistible package deal came up on my Facebook wall I booked for my husband, myself, my 18yo daughter & her 2 best friends. We flew to Honolulu from Australia and spent 3 nights at Waikiki before the cruise. The first day we walked along Waikiki beach, went shopping, watched a beautiful sunset & dined outdoors at the pink resort. Second day was cold & wet so we bused to Pearl Harbor. Next day did Diamond Head walk which I really enjoyed, and watched the Friday night fireworks on the beach. Embarkation on 2nd of Feb went smoothly. My husband and I had the unlimited beverage package included in our deal, which was a treat this cruise. We had balcony cabins 9646 and 8544. Cabins were clean, but tiny, especially the bathrooms. Our steward, Marta was polite & friendly. We've only sailed RCCL before, on 5 two week long cruises. This ship was smaller & less grand than others we've been on, less onboard activities, small pool. But I did like the outdoor area behind the Aloha buffet where we often sat for a pre-dinner drink and watched the sunset and sail away. It was a FAR older group of passengers than our previous cruises. Almost no one around the age of our 18 year olds. A lot of people in gophers. Made my husband & I, in our early 50s, feel young. It was a bit hard to figure out how the freestyle dining worked. All of the included restaurants were booked out for the evenings for the whole cruise, until about 9pm. The reservations lady explained that people could book tables up to 3 months before they cruised. But a lot of people don't turn up to their booking, so you could get straight in, or if no tables available, they give you a beeper that works anywhere on the ship to let you know when a table is available. We ate at the Skyline restaurant the first couple of nights, then thought we'd try the Liberty, which has a dress code. I waited and was given a table there, and called my husband and girls to come. BUT when the girls turned up, looking gorgeous, we were quite rudely advised that their skirts & dresses were too short to be allowed into Liberty, so we had to go back downstairs to Skyline, and wait again for a table. Our 3 girls were insulted & upset. When we were finally able to enter Skyline, staff asked us how we were & I let them know we weren't happy. People apologised, which was appreciated, and a restaurant manager, Felix, offered us a sushi meal as compensation. It turned out that the only evening we didn't dine in Skyline was the night we ate at East Meets West. We didn't enjoy the food on the regular (included in fare) menu very much, finding it bland. There was no vegetarian sushi on the menu, but the chef made us some absolutely delicious vegetarian sushi. Staff Taylor & James were lovely. There have been quite a few complaints on cruise critic about the food on POA, but we found the Skyline to be great. Enough vegetarian options. The mushroom ravioli on the last night in Skyline was divine. The service was hit and miss in Skyline. Some staff were really friendly, like Gino. A few a little rude. I prefer the regular seating on other cruises where you have the same staff each night & get to know them, and don't have to wait for a table, but the advantage here is there is no one trying to hurry you up to leave before the next lot of customers arrive. We had an afternoon snack and a late breakfast in the Cadillac diner too which we enjoyed. The Sunday in Maui we had booked the ship's Molokini snorkel and turtle tour with Pacific Whale Foundation. The sea conditions were too rough to snorkel at Molokini so they took us to a more sheltered area. Snorkeling was quite good, didn't see turtles, BUT we were there in humpback whale breeding & mating season, and saw an amazing number of whales & calves. A magical experience. We got back just before the superbowl half time performance, so my husband & I went to the "party" in the Hollywood theatre where they had a buffet of junk food, and the game on the big screen. Couldn't really understand what was happening, but was fun to have experienced. We went to the Aloha Polynesia show. The dancers were great but the presentation was really cheesy & I thought disrespectful towards Polynesian cultures. Monday we walked to a beach that we could see from our balcony and sunbaked, swam & read , and watched the colourful parasurfers. Afterwards the girls went to find free wifi in a little shopping centre near the pier. That night was 70s FABBA night in Mardi Gras. Dancing was fun, especially while the entertainment staff were there. Tuesday in Hilo we had booked a tour with Mauka Makai tours, to see the black sand beach (no turtles that day), volcano national park, orchid farm, the Rainbow falls, and a chocolate factory. A good day out. That night my husband & I went to Lights Camera Music in the Hollywood theatre. It was OK. Then we headed to the Mardi Gras for 80s night & were surprised to find that our daughter had been a team leader in Battle of the Sexes, & she & one of her friends had somehow signed up for a dance off competition! Once the main show was over the DJ started up and he was dreadful. The floor cleared quickly and people soon left the lounge. I wonder whether he was trying to get us all to leave so that staff could close up & go to bed. And that's really the only option of where to go to party at night. There are so many fabulous 80s dance tracks to chose from, its hard to understand how bad his playlist was. Wednesday was Kona. We were tired so slept in and waited for the open tenders, that you didn't need to get up early & book, which started around midday. I had done some research, so we took an Uber and our sets of cheap goggles & snorkels to Kahaluu beach. Its about a 10 minute drive. I tipped the driver & asked him to collect us in a couple of hours to take us back & he came right on time for the return trip. It is a shallow, safe, black sand beach, with life guards. The snorkeling, on the left hand side by the lava rocks, was fantastic! A lot of the coral was dead & damaged by people having trodden on it, but there were soooo many tame, colourful tropical fish, sea urchins & anemones. And just as I was thinking it was time to get out, I realised a giant turtle was swimming along beside me! At last I saw an Hawaiian turtle! I swam behind and watched it for a while, feeling really happy. Back in Kona we ate delicious shaved ice at a place by the pier that our Uber driver had recommended. Found some free wifi. The girls stayed back for a while to swim in the beach beside the pier. Didn't have to wait long for a tender back to the ship. That night was the White Night dance party which was fun until again the DJ took over and most people left. On Thursday, in Nawiliwili, I had booked us on an adventure tour with Outfitters Kauai. We had to walk about 2km to the small boat harbour, and met up with our guides and group (about 15 of us, only 2 others from POA, the rest were people staying on the island). We Kayaked a couple of kms up a beautiful tree lined waterway. Next we hiked a couple of kms through jungle, with the guide teaching us about some of the flora and history. We could swim in a waterfall. Then we got onto a seated trailer behind a tractor, which drove us through beautiful country side to a hill with amazing views, where we had lunch. After lunch was zip-lining over breathtaking views. Then we had to hike a few more kms along a very muddy path (wear old shoes that you can throw away later if you book this) through beautiful jungle. Most people swam in a waterhole that you could take a flying fox into. Another hike followed, until we were taken back in a boat to the start. You need to be agile & fit if you want to do this tour. We loved it, despite feeling exhausted and muddy by the time we'd walked back to the ship. We went to bed straight after dinner that night. Friday I was still tired and only managed to drag myself out of bed by midday, and sat in a hot tub for a while. Later we sailed past the spectacular Na Pali coast line. Was lovely to be able to enjoy it from our balcony. We ate our last meal in the Skyline & my husband & I competed in the Majority Rules game show. Hardly anyone was in the Mardi Gras that night. Our bills were sent to the cabins overnight & luckily my husband checked them because we had been accidentally overcharged $400. But he managed to sort it out fairly easily after lining up at guest services. Disembarkation went smoothly. We chose to carry our own luggage, & left the ship at about 9.30. We were really lucky with the weather conditions during our holiday. Most days were lovely and sunny. The following day, Sunday, when we were due to fly home, the weather was cold, wet & windy, making it easier for us to say goodbye to Hawaii. Read Less
2 Helpful Votes
Sail Date: February 2019
Disclaimer: I'm a 30yr old tech worker from the Bay Area who's been to Hawaii on 3 separate trips (including having my own wedding on Maui). I'm your usual millennial who's used to having WiFi 24/7 and likes to do my ... Read More
Disclaimer: I'm a 30yr old tech worker from the Bay Area who's been to Hawaii on 3 separate trips (including having my own wedding on Maui). I'm your usual millennial who's used to having WiFi 24/7 and likes to do my own research. Also a huge foodie. So this trip wasn't exactly my first choice (went w/parents and grandmother) in terms of "doing Hawaii". This is also my second cruise ever so I don't have a lot to compare against. The Good: - Cabins were great, even the inside cabin we got, our steward was super nice. Would be nice to have a night light so it doesn't feel like we're sleeping in a pitch black coffin. - It was great to hit up all the islands, there's a downside here though, which I'll talk about down below. - The entertainment on ship was surprisingly great! It was really apparent that Jami, our cruise director, loved her job and wanted to put on a genuinely good show. The musical productions were great, some of those folks are super talented. - The staff, with the exception of a few sour faces, the vast majority of cruise staff were friendly, happy and really helpful. Seems like a great group of people. - Most savory dishes on-board were...fine. Won't blow your socks off but better than the "usual". - That last day sail around the Napali coast, just gorgeous... The Bad: - It is really really REALLY not necessary to put that much sugar in your desserts. Please. Just cut back by 50% and those dishes would've been tasty. - If anyone from the ship's food team reads this, please for the love of god rethink your menu for the East Meets West restaurant. My family is Chinese and we knew it was gonna be authentic but I have to say even Panda Express would've been better. Just...gross. Flavors that didn't make sense, way way too much sugar, it just wasn't good food, not to mention "asian food". - $200 per device for wifi? What a joke... - There was some key information that wasn't easy to find. We needed tender tickets to get off the boat when docking in Kona, would've been nice to get that info somewhere ahead of time. We need to be in the theater for the mandatory safety drill, we just saw people walking a certain way and followed them. - The schedule felt frantic. Wake up, eat breakfast, get off the boat, get on a shuttle to the airport, get your rental car, do Hawaii things, return car, take shuttle back, be back on the boat by 5:30 or they leave without you. Like I said, not the usual Hawaii experience I'm used to having. - The logistics disembarking. Oh boy the pier crew at times was not ready for 1000+ people all getting off the boat at once. Starting your day getting yelled at by a flustered woman trying to corral a hundred people to get on the right car rental shuttles, AFTER having waited quietly for about 20mins...well, I feel for her but also, doesn't she do this every week? Why isn't it down to a science by now? Sometimes we just said screw it and grabbed a Lyft. Also imagine those 100 people all descending on Hilo's sleepy airport car rental kiosks at once. Yup you guessed it, more waiting. Takeaway: Would I do this trip again? Hell nah. If I'm gonna spend 7 days in Hawaii, there much better ways of doing it. But if none of the things on my bad list phase you, by all means see the beautiful islands of Hawaii. Aloha. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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