1 Helpful Vote
Sail Date: February 2019
Wanted to see Hawaii; preferred to do our own agenda but ridiculously expensive to island hop, and wanted to avoid the sea days of the other cruise options. The weather caused us to miss Maui entirely - 1/3 of the anticipated stops - ... Read More
Wanted to see Hawaii; preferred to do our own agenda but ridiculously expensive to island hop, and wanted to avoid the sea days of the other cruise options. The weather caused us to miss Maui entirely - 1/3 of the anticipated stops - surprised to not be able to tender on the second attempt when whale watching boats (smaller than our tenders) were in business under the same conditions. The cancellations led to the sea days we wanted to avoid; we recognize that you do not control the weather but it is difficult to check off this one from the bucket list The ship is older but clean and well kept. Cabins small for the price; our steward was excellent. Dining (Liberty and Skyline) quality was marginal for a major cruise line; the service was friendly but not as polished/trained as we have experienced - the Italian and Bistro specialty restaurants were very good, but the additional charges are the highest we have ever paid in past cruises. The Entertainment was good. Overall service was good with the exception of the Internet - the absolute worst in our experience and outrageously overpriced for anyone needing more. We did private shore excursions and the ones we were able to get to were excellent. Read Less
2 Helpful Votes
Sail Date: February 2019
We usually cruise the Caribbean because the East Coast ports are close to us. For our 25th anniversary we decided to return to Hawaii where we spent our honeymoon. The last time we were there, we were constantly packing and unpacking for ... Read More
We usually cruise the Caribbean because the East Coast ports are close to us. For our 25th anniversary we decided to return to Hawaii where we spent our honeymoon. The last time we were there, we were constantly packing and unpacking for each island, so a cruise was a logical choice to avoid that. The Pride of America is a smaller ship, but we like that. We don't gamble, so no on-board casino doesn't bother us. As non-smokers, we also like the fact that there's only one place on the entire ship for smokers - on the 13th deck all the way aft. A major storm was passing through the islands, so when we got on board, we were told that the itinerary was reversed and we would go to Kauai first instead of Maui. Any pre-booked Maui tours were automatically refunded, and we were still able to get the same Kauai excursion. After visiting Kauai and the big island, we were still unable to stop at Maui for 2 days due to dangerous wind and waves. The crew apologized many times, and did everything they could to arrange activities for the 2 additional sea days. They even reprinted the Freestyle Daily with new activities and made sure everyone got a copy. Instead of port calls, we sailed along the Molokai sea cliffs, did some whale watching, and cruised around the islands. We heard some passengers complaining about not getting to see Maui, but it isn't NCL's fault that the weather was bad. After all, February is the coldest and wettest month in the state, so you have to expect something other than sunshine. We took lemons and made lemonade and had a great time. We had a lot of relaxation time. We found the crew to be very friendly, and even had two dining room waiters look us up and say hello whenever we weren't seated in their section. Since it's a U.S. flagged ship, much of the crew consisted of college age kids from many states. There were also folks from Guam - a U.S. possession. Read Less
1 Helpful Vote
Sail Date: February 2019
We had crappy weather which resulted in several itinerary changes. While disappointing, the captain and crew did Everything in their power to make it enjoyable and give us decent alternatives. My one complaint is how they handled the ... Read More
We had crappy weather which resulted in several itinerary changes. While disappointing, the captain and crew did Everything in their power to make it enjoyable and give us decent alternatives. My one complaint is how they handled the cancellations of the pre-booked excursions when they switched the itinerary around. Rather than cancelling and making everyone start from scratch, they should have simply changed the dates based upon the revised itinerary and only cancelled those which were not available and allowed guests to cancel if the revised plan did not work. It made for a lot of unnecessary chaos. Food and service was good. The ship feels a bit dated, although its more as a result of its traditional style, than its age. I would suggest that they ask if people have food allergies as part of the onboarding process, then have their system pull it up for the wait staff, which would allow them to simply verify, rather than inquire each and every time - small touches like that set the service apart. I overheard some passengers criticizing about the lack of amenities, which I guess if you spend a lot of time on the ship may be valid, but for us it was fine. The excursions were awesome! This cruise is a great way to experience the beauty and diversity that each of the Hawaian islands have to offer. The spa was also lovely. Read Less
3 Helpful Votes
Sail Date: February 2019
I choose to sail on this cruise as I thought what better way to see Hawaii then being able to visit 4 of its beautiful islands within a week. I also loved that it offered two overnight stays to give you even more time in Kuai & Maui. ... Read More
I choose to sail on this cruise as I thought what better way to see Hawaii then being able to visit 4 of its beautiful islands within a week. I also loved that it offered two overnight stays to give you even more time in Kuai & Maui. It also seemed like a more affordable way to see Hawaii then travelling the islands on your own. Embark was fast and easy although our itinerary had changed before we even got on board. This left us with all of our excursions cancelled and no clear answers as to when or what we could re-book. As soon as we got on the boat we went straight to the shore excursions desk where we were treated with complete disrespect and rudeness. They could care less to help us and just told us to come back later in the evening once they figured things out. Each day we were left with more uncertainty of where we were going due to the weather. Both of our days in Maui were cancelled minutes after we were about to walk off the gangway. How can you cancel our port of call on the hour that people are suppose to exit the boat and enjoy their day. I would be walking off the boat at 7 am as scheduled to enjoy the port and they would announce that the water is too rough and we are going to have a day at sea. If you get sea sick this is an awful way to spend your day. The shore excursions desk was an awful place to deal with and as our excursions got cancelled multiple times throughout the week we hated having to go back to speak to the staff. In all honesty we couldn't wait to get off the boat and enjoy the time we booked see Honolulu at the end of our cruise on our own. Food in the dining room was average, they had some great options but most of the time the food was cold and wasn't very appetizing. The dining staff didn't say much either and weren't very friendly. Most of them didn't even tell us their name or of any specials for the night. Buffet was also average, typical food options. Sometimes the buffet was way too busy and it was hard to find somewhere to sit. Nothing is worst than having to carry your food half way across the boat to eat in your room. Our stateroom steward however was amazing and so kind. She always came to see if we were doing ok and if we needed anything. She even came to knock when our itinerary for the next day was ready. The pool was ok nothing special, this deck looks like it could use a new pool. When we had the days at sea if you didn't get out right away good luck finding a place to sit. It was impossible. They had a great gelato place though on the pool deck ...it was an extra charge but it was delicious. Made the sea days a bit better along with the pool side bbq they offered. Gave you a chance to grab lunch without having to deal with the buffet. I probably wouldn't sail with this cruise line again as customer service was awful and a lot of times you asked guest services a question and they weren't always sure how to help you. I dont really like feeling like I have to ask 3 people a question to get help or an answer. They also weren't very friendly on this boat compared to other cruise lines we sailed with. I also hated the fact that any of our cancelled excursions couldn't just be refunded onto our credit card. They issue a refund through a cheque which takes a week to get mailed out to you. Read Less
2 Helpful Votes
Sail Date: February 2019
My hubby and I had an amazing 7 day cruise on the Pride of America. it was a nice ship and people were very friendly. The cruise director was very fun and all that worked with Jamie were amazing. The food was amazing especially in the ... Read More
My hubby and I had an amazing 7 day cruise on the Pride of America. it was a nice ship and people were very friendly. The cruise director was very fun and all that worked with Jamie were amazing. The food was amazing especially in the Skyline Room. When we couldn't go to land we found things to do on the ship. I would recommend a cruise to anyone. It is great to have all your things in one place and not have to move around. Thank you Pride of America for a wonderful cruise. There was plenty of places to eat and when it was sunny, many places to go and sit and relax. The spa was great and the massage I had on Valentines Day - a gift from my hubby was amazing.. We went to shows each night and enjoyed the entertainment. Our cabin was very clean and the nice man who was in charge of the floor was amazing. Good time had by all. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this NCL cruise because it appeared to be a good way to visit 4 Hawaii Islands without unpacking and changing hotels. My wife and I have cruised on 3 other cruises in the past, but it has been over 10 years since our last cruise. ... Read More
We chose this NCL cruise because it appeared to be a good way to visit 4 Hawaii Islands without unpacking and changing hotels. My wife and I have cruised on 3 other cruises in the past, but it has been over 10 years since our last cruise. Our cruise was from 2/9/2019 thru 02/16/2019. The weather in Hawaii was extremely winding and this caused many issues. First we were not able to dock in Maui at the beginning of the week which diverted us to Kauai, this caused all of our excursions to be change for these two ports which were both over night stops. We did management to stop at Hilo and Kona, but the wind caused our helicopter ride in Kona to be canceled, we were not informed of this until minutes before we were to head out it was 10:30am so we were too late to schedule any other excursions. We were also told that Kona only had small beaches so we decided not to plan on going to the beach only to find that they had a nice beach right where we were tendering in. The cruise never docked in Maui, which was questionable the second day, as we spent another day sailing around Maui, why if the weather was so bad did we not go back to Honolulu? NCL made no special offers, events, happy hours or any other concessions to their guests during the two days that we were stuck on the boat sailing around! We are now owed $792.00 in a refund for all of the canceled excursions that we had scheduled, it would be more but we used some of it to do things like a couples massage at a cost of $398.00, bought two cups of coffe with baileys for $16.00 each, and wasted $110.00 on a so called specialty restaurant that was no different than the included restaurant. The food on this cruise was the worst I have ever had on a cruise ship, the buffet was always COLD and consistently poor for every meal, we avoided eating there. If you go on this cruise eat your breakfast at the Cadillac Dinner, its cooked when ordered and it is actually served hot. We ate at to so called specialty restuarents, East Meets West worst than Panda Buffet and La Cucina which had the same food quality as the Liberty Dinning room so do not waste your money. Here is the buyer beware part, if you go on this cruise book your excursions through NCL, because if you do not you will find yourself out the cost of the excursions when the ports of call get changed. Also keep in mind that the weather can be bad and you could find yourself as we did stuck on a boat at sea, where as if you did not cruise you could at least be on the islands during things. It should be noted that our second day at sea the weather was sunny and warm but we still were not able to dock. Due to all the changes and cancelations we were in Hawaii for a week and never got to a volcano, never snorkeled nor swan in the ocean, never went to a Luau. My advice is do not risk a cruise of the Hawaii islands, asure yourself of a good Hawaii vacation by staying on the islands not on a boat looking at the island because you cannot dock due to weather. Read Less
Sail Date: February 2019
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and ... Read More
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and vegetables not ripe. We arrived at 6pm for dinner and they had just opened the casual dining café....the food was cold!!!! even the French fries were cold?????!!! PAID FOR DRINKS PACKAGE - but each drink was taxed so even if you chose a drink below the stated $15.00 limit once they added tax and service charges you ended up with a charge on your account. SMOKING AREA- only one for the whole ship....and it is a big ship! The area allocated was small, hard to get to for older passengers or those with disabilities or those not good climbing two lots of stairs with buffeting winds as it was aft and on deck 13, totally unprotected from the elements!!! CABIN- LAYOUT & SIZE OK. Rooms were not ready till approx 4.30pm. Our balcony door could not be locked and on one night because of rough seas I had to get up 6 times/ grab the curtain pull it back inside the cabin and shut the door. I was travelling with my elderly mother who attempted to do this when it first happened and she fell and could have SUSTAINED A SERIOUS INJURY AT 87 YEARS OF AGE! When I rang guest services there was no answer although I tried several times to report the faulty door. The next morning I went to guest services and complained....late that afternoon a workman came to replace the locks and stated he had been VERY BUSY AS MANY DOORS HAD TO BE FIXED!!! Towels and sheets were not changed throughout the 7 days. Toilet broke down on the second day and was not fixed till late that afternoon approx 4pm so had to access the public toilets all day!!!! Hand basin plug not functioning and could not drain the water out of handbasin. Again was not fixed till late that afternoon. LIBRARY - unable to get library books out on weekends and only after 5pm weekdays....what? most people want to sit on deck , relax, lap up what little sunshine we got and read a book IN THE DAY TIME??????? And as we were stuck at sea it would have been nice to get a book and read for the day as there was nothing else to do!!! ENTERTAINMENT - very poor, stuck at sea for two full days, unable to dock anywhere and no extra entertainment organised to help pass the time. The shows we did see were amaturish and short (one only just over half an hour). No movie theater or big screen. PORT & SHORE EXCURSIONS - We were suppose to dock in six ports and got to call into two apart from Honalulu were we joined the cruise........ Read Less
1 Helpful Vote
Sail Date: February 2019
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the ... Read More
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the dirty plates at the end of the table. We did try the main dining room for lunch and that was a mistake. The nachos and philly cheese steak we order came covered in melted cheese whiz. The food looked like it was under a food lamp for hours. A fast food meal is better than this meal. We must give cudo’s to the staff at Cagney, where we enjoyed a great meal and great service. The manager was very attentive. This meal was deferently the highlight of the cruise. The bathroom in our cabin was small where taking a proper shower was next to impossible. The only standout here was our cabin steward. We did not have time to check out the entertainment as it was poorly planned with the restaurant operations. For example, the Aloha Cafe opens at 6:00 pm and the first show was at 6:30 pm. This meant that we would have to go to later shows Over the earlier shoes. Basically, this cruise is not worth the money we paid for it. The premium we paid for was for an all American crew. There were only a select few of the crew who stood out and truly represented the Pride of America. You’re better flying to each island and booki a hotel on each if. NCL’s POA IS AN EPIC FAIL. Read Less
Sail Date: February 2019
With no prior notice, NCL changed the itinerary for the trip changing the dates of 4 of our 6 ports and then ended up only going to 4 of the 6 ports; skipping both days in Maui. As frustrating as that is I'm a pretty hard person to ... Read More
With no prior notice, NCL changed the itinerary for the trip changing the dates of 4 of our 6 ports and then ended up only going to 4 of the 6 ports; skipping both days in Maui. As frustrating as that is I'm a pretty hard person to frustrate and can handle change well. What made this cruise my worst ever was the ship itself. This ship was build in 2005 which is extremely misleading. It was originally started in the US and finished several years later in Germany but I think the company that was building it in the US was using plans from 1980 that they downloaded on the internet for free. The ship has no stabilizers. Two of our sale days were so bad the front of the ship would break out of the water and coming crashing back down so loud you thought the boat would break in half. In my cabin, I would almost come off the mattress as the ship would start to oscillate back down and I would get pressed down hard into the mattress as it would go back up; impossible to sleep. The rocking front to back and side to side in this ship is by far the worst I have ever experienced. I have been cruising for 21 years on over 25 ships and have only had this type of experience once back in 2000 on a 29,000 ton Holland American ship that was getting decommissioned shortly after my cruise. One of the days the ship decided we were going to stay at sea rather than go into port they said it was too windy and a rough sea. That day around 10 am or so one of the passengers needed their dialysis treatment so NCL tendered him into the port anyway. I went out to the deck and watch to see how that went. There was no wind and the waves were small (trust me I know small vs big waves). The tender went to shore and back with hardly any bobbing motions. This was a disgusting money grab by NCL to keep us all on board to enjoy another day of poor service. DO NOT SAIL THIS CRUISE until NCL replaces this ship or adds stabilizers to it. Cabin Our cabin was a 1990 styling; however, it was clean and in good shape. We did have one of the two closet doors falling off its hinges. We requested it to be repaired but by the end of the cruise, they had still not dealt with the broken door. Dining I tried the free dining at the Liberty restaurant the first two nights and felt forced to pay the additional money for the specialty dining for the rest of the cruise. Had several great meals at Cagneys and a really good one at Moderno's. I forget the Italian restaurants name, however, I had a really really overcooked steak there one night. It was so bad they didn't charge me for the meal without me even asking for them to take it off the bill. The mater d just walked past the table and saw the steak, so she stopped and asked about the meal and I commented on the steak. I told her I would deal with it but at the end of the meal when the bill came she had removed it without even being asked. It was bad to have my meal ruined but she dealt with it very professionally. Embarkation The embarkation was smooth. We left about two hours late; it would have been nice to be given an explanation but it was all good. Entertainment I love the gold rush saloon. I enjoyed the kareoke there most nights. That was the only bar with draft beer. Onboard Experience The onboard experience was not what you are used to on most NCL ships. Their fleet as a whole has nice ships with lots of things to do on them. Remember this ship was built with plans from the 80s and has nothing to do but shop. The layout of the top of the ship has no entertainment activities (pools and bars - that is it) and the rest of the ship only has bars or shops. If you ever cruised in the 90's you will know exactly what I'm talking about. This ship is truly an embarrassment to the NCL name. Public Rooms I enjoyed the theme of this ship. Everything is based on US history. The public areas are all well maintained and clean like you would expect by NCL. The problem is just the design of the ship; it can be clean and well maintained and still fall very short of your NCL expectations - that's what this ship is. Service I have cruised many many times and have found NCL, Holland America, Princess and Royal Carribean to all meet my need for service. That said this is an all American crew so, as you could guess, the service level isn't what you would expect. I still want to give credit to NCL for the best they could do with what they are working with. Value for the Money This is an expensive cruise because of the American crew. So the value for the money is just difficult to say. If you compare to any other cruise in the world you would say its expensive but you have to look at the huge cost of the American crew. For me, it was particularly bad because NCL skipped Maui altogether. Horrible value for my particular sailing. I think you know how horrible the experience this was. I feel the weather was a major issue however the second day at sea (the second day when we should have been in Maui) they could have easily tendered us to shore starting a little later in the day (say 10:00 am) and didn't bother. That was very bad treatment to us by NCL. Read Less
3 Helpful Votes
Sail Date: February 2019
I chose this cruise as it was the easiest way to see the islands of Hawaii. I had read lots of negative reviews between Nov and early Jan after booking and was a bit anxious before hand but decided that I was not that bothered I would be ... Read More
I chose this cruise as it was the easiest way to see the islands of Hawaii. I had read lots of negative reviews between Nov and early Jan after booking and was a bit anxious before hand but decided that I was not that bothered I would be off the ship more than on. That did not work out, the itinary was turned upside down and we lost 2 days in Maui due to the weather. Nothing anybody can do about that. I had read a prev negative review about the cruise director Jami, unfounded, I thought she was as good as any and she was there at every corner with a big smile and welcome, even when we were leaving the ship my daughter got a hug. Prev bad reports about the staff and entertainment I also found unfounded. The waiters, servers have a tough gig, working all day, every day for months on end with a smile on their face, but do it well. The dancers and singers on stage are new and the shows on the Hollywood and Mardi Gras were good to excellent,the very beautiful and talented Danielle one of the singer/dancers was especially nice to my daughter, who is 4. Food/service in the french bistro restaurant was my favourite, Japanese restaurant was also really good and the chefs put on a good show. Wine tasting is super value for money and the guy was really good. Barwoman in the piano bar was also super nice to my daughter, not to forget the photo crew. The ships real asset is the staff. Yes the ship is older, I have cruised Azamara, Royal Caribbean, MSC x 2 Celebrity x2 and Holland America and apart from Azamara all other ships we less than 6 month old. I hated Azamara due to that ship being old and was concerned about this ships age before embarkation. Room is a room, as long as we have a balcony we are happy. Our cleaner was Presentation(her actual name) who also works hard and never without a smile and a laugh. Yes, the ship is not a fancy as other boats, but guests and staff more than compensate. My first time without a drinks package, really not worth it with NCL. Freddie the waiter at Mardi Gras also worth a mention, happy chap. If Hawaii was not as far away from home I would do the cruise again next year. Thank you Pride of America staff and a bigger thanks from my daughter Aimee, she had a ball. Only complaint would be, there should be 2 days in Kona and a day less on the north Island. Do a excursion in Hilo or it’s a quick walk round and a day on the ship. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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