2 Helpful Votes
Sail Date: March 2019
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around ... Read More
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around the ship.Room was a nice size. Olenty of hot water for showers. Maid service was fantastic. Wide variety of things to do for everybody. I would higly reccomned the cruise. We would really like to do it again in a few years. Instead of getting off the ship and heading to the airport the last day, we rented a car, stayed on the North Shore in a house for two days and did some more sight seeing. It was great and saved us the hassle of having to rush to the airport. I would highly reccomend anyone taking the cruise to spend an extra day or two in Honolulu. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get ... Read More
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get around in, and everything was on schedule. One key factor for me was having gluten-free dining options. And that's where NCL shined. I contacted the cruise line 45 days out and they passed my dietary needs on to the restaurant management on the ship. It was recommended that I meet with the restaurant manager when I embarked, but that never happened. I was told by guest services to see the individual managers before dining in their respective restaurants. So, there's a little bit of a mixed message there. What I soon found out was the wait staff have been trained very well on how to deal with Celiac needs. If the waiter or waitress was unsure, they immediately consulted their manager -- who came to my table to talk to me about my options. We ate at three of the premium restaurants (buy the "ultimate" dining package to save $). They were quite good. We rounded out meals in the main dining rooms. I never felt unsafe with dining choices and enjoyed great meals. Our stateroom was not huge, but with the Family Balcony, it gave us a little extra room. Views from the balcony did not disappoint. Our steward was attentive and did a great job. The common areas of the ship are a little dated and showing wear, but with constant cruising, they are doing maintenance all the time. Shore excursions available from NCL and private outfitters was another high point for this cruise. Since the ship stays in port overnight at two of the ports of call, you can book early and late activities on those islands. Our tour guides were knowledgeable and kept us entertained. Note: if you take this cruise during whale watching season, you will likely see many whales. We took a boat out of Lahaina and saw two dozen whales! They came up to and under our boat. Amazing! All-in-all, we would repeat this cruise. And, now that we did this cruise, we feel ready to do a land-based vacation in our favorite spots. Read Less
5 Helpful Votes
Sail Date: March 2019
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had ... Read More
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had a library, a room for table games and a room for funerals, but no clubs for dancing (only one that played older music). The shows were laughable. The staff was unimpressive. They did not seem to care about making guests happy at all. Dinner in the main dining room took 3 hours one of the nights and at least 2 each other night.. They were incredibly slow and the food was not that great. Te coffee was served cold. The shore excursions were expensive, we rented cars instead and did our own thing. They had a party on one of the nights called the famous White Hot Party. The staff dressed in white and wore wings. They had it decorated like a dance club with neon lights and then they played 80's music. It was practically empty. So boring. I have been on many cruises and have never been so disappointed in a cruise. Hawaii is wonderful and I would recommend it on another cruise line. Read Less
Sail Date: February 2019
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 ... Read More
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 out of the 5 cruise lines that we have sailed with on more than one occasion. The service in the dining room on the 5th floor is significantly lacking with delayed wait times and staff who lauder around the main area where they food comes to from the kitchen before it is delivered to you (for both breakfast and supper). In spite of having a pre-set dining time, you are set at a different table each night at the service is mediocre. There was one male server (David) from Long Beach, California who was great but other than that the rest of the staff need significant training in customer service, how to change table clothes in a dining room and overall interaction with guests. NCL limits the amount that you use your soda card and has no centralized spot on the ship to use your card - only in the dining areas. They do not offer a complimentary cup like all the other cruise ships with the soda card. You can not get regular coffee at the coffee bar on the 5th floor but need to go to the 11th floor. There is no charge for regular coffee so that this why it is not on the 5th floor coffee bar as they want you to buy lattes and specialty coffee drinks. We rarely saw the steward to clean our room like in other cruise ships when they were available all the time. We were in/out of room various times in the evening and our room was cleaned during the day and then later in the evening. There is no on turn service of the bed in the evening. We also did the land and sea portion of the cruise. We arrived 4 days prior to the land portion starting and stayed in the Lagoon Tower where we paid on our own. This was a condo suite at the Hilton Grand Vacations. It was large and lovely. And, then when the land portion of the tour started we had to move to another tower in the same area by Hilton Grand Vacations in the Kalia Tower. This tower is outdated and the rooms need extensive upgrades however this is what NCL includes in the land tour portion. The guide on the land tour, Kaou was funny and engaging although at times he talked a bit to much over the course of the 3 days. The cruise ship is smaller and there were only 2 stores on board which had limited selection as compared to other cruise ships that we sailed on. The jewelry store was disappointing in the selections it carried as well. The photograph is quite overpriced for what you get (8 pictures and these are also on a USB stick for $149 USD plus taxes). Other cruise ships you can get unlimited phots for that price or close to it. Dinning in the East meet West Restaurant dining service was disjoined and our waiter took our order and came back once. Other than that there were various servers but no one paying real attention and we would have to call someone to get what we wanted. The service in the Cadillac dining is slow and yet staff are standing around and talking with each. Our waiter (a female) for lunch was awful and I had better service in a McDonalds then at the Cadiillac diner on Pride of America (how ironical the name of the ship!). Similarly, staff in the Aloha buffet stand around, no one will serve you coffee like other cruise ships in the buffet area. I wanted a diet pepsi and the staff member said she could not help me as she is not allowed to take my soda card. The card is paid for already so if she looked at why could she not just request a soda from the staff person who you have to stand in line to get a soda or any other beverage such as a beer. She said NCL does not allow them to be in possession of the customer's card. What a joke! Again, no customer service. The Hawaiian islands are beautiful so that's what made the trip enjoyable. However NCL needs to improve their customer service in a major way! Another positive is the size of the balcony we had on the 11th floor. It was large and the flooring was like a teak so nice to stand or walk on. It is also very private! Read Less
2 Helpful Votes
Sail Date: February 2019
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, ... Read More
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, realized they had not even received all the meat options. Service was S L O W! Meat had little taste and wasnot worth the extra cost. Pool and deck service was zero, no one came around the entire cruise to take drink orders by the pool. Seemed like a lot of the crew was new, like it was their first cruise. The cruise line charges you a flat fee for the tips. I felt the crew was just doing a job, unlike other cruises where crew bend over backwards for you and are super friendly. This may have something to do with the all American crew of this crew. Unlike other cruises, foreign crew members are making money to send home to families, so going the extra mile to get a good tip is a great incentive. Entertainment was average at best. China, the Hawaiian Ambassador, on the ship was great. Her Leui making and hula classes were fun. I picked up my alcohol bought during a port at the end of the cruise and they gave it to me in a used McDonalds bag. Uncool. Some of the entertainment crew clothes didn’t fit and looked like they were squeezed into their outfits, unprofessional looking. The ports were beautiful and fun, but Norwegian can take no credit for that. Wouldn't take another cruise with Norwegian. Read Less
Sail Date: February 2019
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during ... Read More
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during the day we were off ship and not interested in daytime activities. We did attend a couple of evening shows which were great. The ship sailed mainly in the evening which was good because when the ship was sailing it was ROCKING - up and down, side to side. The water was extremely choppy and I didn't want to be moving away from my stateroom too much because it was hard to walk. The motion did not make me sick, just very hard to maintain an appearance of not being drunk while walking. The crew for the most part were very polite and friendly. Cabin Stewards were AWESOME! always cheerful. The bed in our cabin was very comfortable. The size of our stateroom was adequate. Would have like to have a few more TV/movie options that what was provided--and that was only because of the rocking motion of the boat (as stated above) and I personally not wanting to leave the stateroom while sailing. Restaurant selection could have been better. We were not told there would be a dress code for some of the "complimentary" restaurants; so we did not have appropriate attire with us and that was disappointing. This cruise is to cater to those who want to explore Hawaii for a once in a lifetime experience. I would save the "dress up" restaurant experiences for other leisure cruises. Read Less
1 Helpful Vote
Sail Date: February 2019
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it ... Read More
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it sounded like a washing machine and other times like a steam engine. This has got to be a known problem. Guest Services assisted the best they could, but they didn’t have a better cabin to move us to, but they did move us to an interior room to sleep the night we were docked and our cabin was noisy. Service was very good and so was the entertainment. The food was fair in the formal dining room. This was our first NCL cruise and it was pricey for an ocean view room. This ship seemed a little old. Other passengers told us that they like NCL and not to base our opinion of NCL on this cruise experience. They told us that other NCL ships are nicer. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over ... Read More
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic. ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines. SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again. PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose the POA because it was our 25th anniversary and we wanted to visit Hawaii and it was a great way to see multiple islands. After reading some of the reviews we were a little confused by some things so I thought I'd clarify a ... Read More
We chose the POA because it was our 25th anniversary and we wanted to visit Hawaii and it was a great way to see multiple islands. After reading some of the reviews we were a little confused by some things so I thought I'd clarify a few since I couldn't find straight answers. 1 - The food in Cagney's is great for breakfast and lunch as a Suite guest. Martha (restaurant manager) has turned things around. The service and the food quality was great. 2 - Each suite is stocked daily with up to 2 (1 liter each) bottles of still or sparkling water. 3 - You pick three bottles of wine at check in that are delivered to your suite the night of departure. These bottles can be consumed in your cabin or at a restaurant or bar. 4 - A bottle of champaign is waiting in your suite at embarkation. 5 - You can pick soda to be replenished daily in your suite, up to 6 cans. This is something to consider in lieu of a soda card, however it doesn't cover any soda consumed in any of the restaurants or bars. We did the math and since most of our sodas were consumed in our Suite we didn't get the soda card. 6 - NCL has started offering a Hawaiian Unlimited beverage option, but it is $100 per person per day. Unless you're planning on consuming about 8 alcohol drinks per day it isn't necessarily worth it. I've also uploaded a walk through video of the suite since there weren't any recent videos. It can be viewed by searching youtube for "Pride of America suite 8500" Gulsen our Butler, Gene our Steward and Thomas the Concierge were absolutely amazing. Kaj the Hotel director actually performed our vow renewal and with Zoe's help from the group events group it was fantastic. Overall we had a fantastic trip. The ship is in good shape and although we didn't eat at the buffet we had good food at every restaurant we went to. The ship is smaller than many of the Caribbean ships that you may be familiar with both on NCL and other cruiselines. However, that makes it seem "less crowded". In addition, because of the size some of the amenities you would expect aren't at the same scale. For example the pool is not as large as you might expect. The entertainment isn't as "top rate" either and there aren't as many other amenities as you'd find on some of the other ships, like water slides, rollercoasters, ice skating, etc. However, because of the nature of this itinerary, ie you're at a different port every day, much of your time is spent off the ship, and very little on it. As far as dining, as I mentioned previously we didn't do the buffet, but the selection of food choices, both specialty and otherwise mean that you won't go hungry no matter how picky you are. There's a coffee bar, gelato bar, sushi bar, bakery. Granted all a la cart. There's also the cadillac diner (which is 24x7 and included), which has great milk shakes and simple "diner" fare. East Meets West and the Tepanyaki restaurants have "good" quality asian bistro food as well as a hibachi experience. The Moderno Churascarea is a great experience for those that like the brazilian steakhouse style. The Tuscan Bistro is excellent italian food. We did not eat at the french restaurant but heard positive reviews. All of the restaurants have no dress code except Liberty and the French Bistro which require close toed shoes for men and no shorts for women. Our experience with service was great from all of the crew. We never had anything less than excellent in terms of how people acted or reacted to requests. In fact, our experience was so positive we have already booked another trip, with our three college age children for spring break. We've also been advising people who are "new" to cruising that its a good intro, since you don't typically have any sea days, and it could very easily make you want to do more. In speaking with other guests who have had problems with motion sickness in the past they commented that they didn't experience it this time since we are predominantly sailing at night when its either dark outside or they're sleeping. Read Less
2 Helpful Votes
Sail Date: February 2019
This was our first cruise. My husband and I went with my brother and sister-in-law who had been on a cruise before. It was suggested that we take the cruise out of Honolulu as that way we would get to experience more time on the Islands ... Read More
This was our first cruise. My husband and I went with my brother and sister-in-law who had been on a cruise before. It was suggested that we take the cruise out of Honolulu as that way we would get to experience more time on the Islands of Hawaii. Overall it was a great experience! We had a room with a balcony which made it so nice to be able to open the door and listen to the waves as we set sail to another island. We also got ample opportunities to take sunset pictures which were breathtaking! The bathroom was a little tight maneuvering around, especially for my husband who is a fairly large man. We disembarked onto the islands at every opportunity. We found that talking to natives on the islands provided us with the best prices for exploring the many attractions it had to offer. We save over 40% off what the ship prices provided and we got the experience of the people that live on the islands. Disembarking and embarking went pretty smoothly. You always have to have your ship card on your person as well as a photo id to get on and off the ship. There was many different food offerings on the ship. The buffet was pretty good. It offered the biggest variety and there were several stations serving the same food so that lines were minimal, even at the busiest hours. We did eat at a couple of the restaurants that were not included in our package, and I would say the Steakhouse was the best meal we had on the ship!! The service was excellent and the food was phenomenal. There was a crew member who sprayed your hands with hand sanitizer any time you entered the food buffet area. I reasonable precaution given all the people on board and hearing of illnesses on past ships. The Cruise Director was so friendly, enthusiastic and informative. There was plenty to do on board the ship. Entertainment included comedy shows, magic shows (for adults and children), plenty of music and dancing that varied each night as well. Also, other types of entertainment that involved the travelers such as a "Not So Newlywed Game" which was very funny! Given all the free food offered, I was glad to see this ship had a wonderful fitness center that included many of the latest treadmills, elliptical machines and other fitness equipment as well. I used them daily!! The pools were clean and we also enjoyed the experience of the Jacuzzi and meeting new friends!! Overall, our cruise on the Pride of America was a dream come true for my husband and myself. We would definitely go again, and I would recommend this trip to any of my family and friends! Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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