6 Helpful Votes
Sail Date: May 2019
My husband and I wanted to do Hawaii for our 20th wedding anniversary. This trip (NCL part of it) was recommended by my husband's parents. We flew into Honolulu on 5/1 and stayed until 5/4, where we boarded the Pride of America for ... Read More
My husband and I wanted to do Hawaii for our 20th wedding anniversary. This trip (NCL part of it) was recommended by my husband's parents. We flew into Honolulu on 5/1 and stayed until 5/4, where we boarded the Pride of America for a 7 night/8 day cruise. We selected several excursions through the ship. I also purchased a Happy Anniversary room decorating package and a Romance Package, which were both very nice and a really good deal. Before we embarked, we were offered the chance to improve our stateroom by bidding on two larger (upscale) rooms, as we were in the basic cheapest room. We won the bid, and wound up with a large room with balcony! Only cost me $100 more total! The excursions we picked (four of them) were amazing and we had so much fun. We had dinner in La Cucina one night, and the food and service was phenom! We tried the sushi bar one night as an appetizer to our main dining room, and we enjoyed that as well. All in all, we had a great time, the staff was very nice, the ship was clean and easy to navigate inside and out. The entertainment was really good too. Those kids dance their hearts out and they are very talented! Read Less
9 Helpful Votes
Sail Date: May 2019
This was our 14th (or so) cruise and the first time we booked a Penthouse Suite. The room was better than expected and our Butler (Spencer) absolutely fabulous! Food on this ship much better than the Star on which we cruised through the ... Read More
This was our 14th (or so) cruise and the first time we booked a Penthouse Suite. The room was better than expected and our Butler (Spencer) absolutely fabulous! Food on this ship much better than the Star on which we cruised through the Panama Canal in January 2019. Even the specialty restaurants better on the Pride of American compared to the Star. Perhaps all this had to do with the language abilities of the crew. On the Hawaii cruise, every staff person with whom we spoke was engaging, fun and communicated perfectly. On the Star, even basic communication was difficult in restaurants, bars, with cabin crew, etc. By far our favorite Hawaii excursion was the Outrigger Canoe Experience. Actually run by a non-profit to promote Hawaiian culture to youth through canoeing, the company exposed we travelers to the same by having us row around a protected bay near the ship. Lots of fun & good exercise. The Hawaiian Islands cruise itinerary hasn't changed in decades, yet the stops are all nice & provide great access to various experiences. Easy on & off, even the tendering was well-managed and accessible to nearly everyone. Should Norwegian ever coordinate a 'golf/cruise package', we'll return sooner than expected. Read Less
7 Helpful Votes
Sail Date: May 2019
Only ship that offered this island cruise. Photographers were not very good or friendly. Food was tasty and good. Choices were average. Communications and information have room for improvements. Staff are pretty much all ... Read More
Only ship that offered this island cruise. Photographers were not very good or friendly. Food was tasty and good. Choices were average. Communications and information have room for improvements. Staff are pretty much all friendly and willing to help. Cruise was for our 50th wedding anniversary. The only recognition was a note in our cabin when we first came aboard. We kept thinking that any day we too would be recognized like other anniversaries and birthdays were. Getting off the ship at the end of the cruise was very good. Alcohol policy is very confusing with no clear information? Talking to other guests it seems like shore excursions arranged through outside vendors were better and less expensive than those through NCL. Our NCL excursions were expensive, crowded, and provided less than desired seating assignments. Overall ship condition is getting close to an upgrade. The last day tour around Kauai was spectacular. Read Less
6 Helpful Votes
Sail Date: May 2019
We saw a few bad reviews about not being able to get in to restaurants etc. But if you book a reservation either before you sail or soon after boarding, it is smooth sailing. The crew couldn't have been nicer to us, all the way from ... Read More
We saw a few bad reviews about not being able to get in to restaurants etc. But if you book a reservation either before you sail or soon after boarding, it is smooth sailing. The crew couldn't have been nicer to us, all the way from the Captain to the room steward Shelton. We had a hiccup on the trip (fire suppression system flooded our room). But they put us up in another room for the afternoon while they replaced the carpet and more than compensated us for our troubles (which were so minor in comparison). The ship is showing a few signs of age but none more than what we witness on other cruise ships we have been on. My only reservation is the same issue we have noticed on other cruises - people reserving chairs near the pool that they don't use for hours. If there was a policy, and enforced, that any items left unattended for more than 1 hour would be removed it would be appreciated Read Less
10 Helpful Votes
Sail Date: May 2019
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While ... Read More
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While it was tough getting around Honolulu with the traffic, the Hilton Hawaiian Village and Waikiki beach did not disappoint. From Booking our cruise and selecting activities through meeting us at our flight, transporting us to our hotel, taking us on excursions, to the ship, embarking, ship board and port activities at the various islands, disembarking and transport from the ship back to the airport, Norwegian had their act together. The only delays we experienced were due to things like traffic and late cruise passengers. Norwegian and contracted support personnel were professional, competent, patient and upbeat. The ship was medium sized by current standards. It was clean and well maintained. Everything seemed to be working. It seemed like the ship sailed at much less than full capacity. This made getting services easy with minimal waiting - except for perhaps the breakfast buffet. It seemed like the average age of passengers on board was 65+. This obviously impacted activities on board the ship during the cruise. Our cabin was somewhat small but standard fare on cruise ships these days. The bathroom was small but functional. There was ample storage space. Everything in our cabin worked. The balcony was smaller than what we have seen on other cruise ships and had too much furniture on it for its size. I would rate our dining experience as good but not great. Overall the service in the dining facilities was excellent. Overall the food as good but not great. We had several meals that were warm (not hot) when they were served. Wait time for our entree in Le Cucina was and hour and a half. We had the meal package at three specialty restaurants which the restaurant greeter's seemed to point out in each case. If Norwegian provides these packages as an incentive to cruise with them they should not make customers feel like second class citizens for having them. Rank order from best to worst for dining experiences would be Le Bistro, Cagney's, Skylight, Liberty Dining Room, La Cucina, Cadillac Diner, Aloha Grill. As far as ship board entertainment was concerned, it was a surprise to us that there was no gambling. I must have missed that in the Norwegian Info provided about this cruise. We sailed on the Epic last year and were spoiled but the variety and quality of the entertainment provided on that ship. Compared to the Epic we felt the entertainment was limited. With very few exceptions, service on the ship was excellent and probably the strongest feature on the cruise. Staff was cordial, efficient and extremely helpful. Norwegian was well organized at each of our ports of call. Getting on and off the ship was straight forward. The port facilities were basic but adequate. The shore excursions were well done. Our bus driver was a pro. I had been looking forward to visiting Pearl Harbor for some time and it was clearly a highlight. Wish we had more time at the Battleship Missouri. The Polynesian Cultural Center was interesting and a learning experience. The trip to the ranch was limited by weather so we weren't able to experience all it normally had to offer. The ship used its own life boats to tender us to Kona on the big island (the ship had to anchor off shore). This was handled expertly. We did not travel with children. I think the cruise was more geared toward mature passengers. The excursions were geared toward older people with perhaps limited physical capabilities. We rented cars and did our own thing on Maui, the Big Island and Kawaii. This allowed us to focus on sites we were most interested in and spend our time as we saw fit. This allowed us to do, for example, more hiking than would probably been possible with excursion groups. Small cars were also able to access places large tour buses could not. I can see us visiting the islands again on the future. Not on a cruise but rather focusing on specific islands and points of interest. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise as a way to sample the Islands without the hassle of Airport suffles. EMBARCATION. Sooth and efficient, we were directed to a Suite waiting Lounge and had our checkin performed very quickly. Following check in we ... Read More
We chose this cruise as a way to sample the Islands without the hassle of Airport suffles. EMBARCATION. Sooth and efficient, we were directed to a Suite waiting Lounge and had our checkin performed very quickly. Following check in we were escorted to the escalators and told to proceed to the ship, We lined up along with all other passengers with no direction for Priority Boarding, until we stumbled upon a line that was apparently for Suite Guests, nobody had bothered to inform us of this line. Once on Board we were directed to Cagney's for our lunch, which was nice.' DINNING we dined in the two main restaurants on two separate occasions, The food quality was fair at best, and only warm and lacked flavour. The wait staff were not attentive and I noticed that many wore dirty aprons, not a great impression for food service. We dined twice using room service and again the food was only warm and lacking flavour, with no condiments provided or appropriate silverware. We Dined only once in a specialty Restaurant East Meets West, the Food here was a little better here, but nothing to rave about, the service was a lot better, but you would hope this was the case as an extra charge is applied here. We ate twice in the Main Buffet Aloha Cafe, usual mass produced food without any flare or taste, with the exception of the Hot Dogs. We ate at the Cadillac Diner for Lunch on a couple of occasions and the HOT Dogs were good there also but the English Fish and Chips were very Greasy Fish and American style french fries ( not english style at all, to add to this disgusting food the Malt Vinegar was only 10% Vinegar and 90% water, if I wanted water on my Chips I would have done so. BAR SERVICE The bar staff were uninterested in providing service, on a number of occasions I found the Bar staff watching the sports on the TVs and not worrying about the customers, additionally when I asked for a specific cocktail A Mango Daiquiri I was looked upon as if I had ordered something they had never heard of and made comments around they would do there best and how good they were making drinks. this happened at a number of Bars. Prices for drinks were outrageous as an example.I ordered a single Malt whisky on ice, and was charged USD$19.95 + Tax Plus + Gratuity now I understand that Taxes and Gratuities are standard when cruising, particularly in US based ships, but he base price for the Whisky at $19.95 was more than double compared to buying the same thing on Ovation of the Seas only 3 days prior where I paid $8.50 + Garturity & No taxes. BUTLER AND ROOM ATTENDANT The room attendant Lucica was absolutely brilliant any request was dealt with quickly and without expectation of reward, When we first went to our room she greeted us warmly and showed us the amenities and features of the room and advised us that our Butler Georgia would be along soon to introducer herself. Well Georgia did arrive some time later and introduced herself and asked if we wanted to have her unpack our luggage, to which we said no, I didn't want someone going through my underwear. When we did ask her to arrange for some room service we were informed that we should advise her at least 24hrs in advance so she can prepare. she took our order and after approximately 30 minutes the door bell rang and she let herself in. Apparently not wanting to wait for us to answer the door ( This happens every time she came to our suite Very inappropriate). Anyway she walks in with our dinner and as we had no table in our suite she places the food on the coffee table and lounge at the foot of the bed and leaves the silverware still wrapped in a serviette on the table and leaves, This is not butler service and room service attendant could do this. We find there is insufficient silverware provided and no condiments or bread and butter. Surely these are standard things a Butler would ensure are available. Our Butler did not provide any particular service when ever she came into our suite she would blow herself kisses in the mirror, she appeared to only be nice to solicit a tip at the end of the cruise In the End we went to extraordinary lengths to avoid her as we found her demeanor to be obnoxious. SUITE BENEFITS We had a Butler? We had free inhouse movies and we got to eat in Cagney's for Breakfast and Lunch No Internet No speciality dining No suite guest lounge with canapes and drinks in the afternoon Pay extra for a suite and get almost nothing for it apart from a larger room. DISEMBARKATION Bags Packed and left outside our room the last night onboard, on the Disembarkation day we proceeded down to the Gangway and were directed off the ship very quickly and efficiently our luggage was waiting for us at the appropriate location and we were off the ship and in a Taxi within 30 minutes of leaving our cabin , a very quick and professional experience. IN SUMMARY: I would recommend this trip if you want to sample some of the islands of Hawaii without .having to do the airport suffel. Would I recommend this as a cruise , Definitely not. as the title states its a Ferry service. Would I do it again NO Was it Value for Money NO Was there good service IN General NO but there were exceptions Read Less
7 Helpful Votes
Sail Date: April 2019
There is no better introduction to Hawaii than this cruise around the islands, and NCL must know this so they run this wonderful itinerary on a poorly rehabilitated ship. Everywhere I looked I saw rust, cabin toilets broke down and ... Read More
There is no better introduction to Hawaii than this cruise around the islands, and NCL must know this so they run this wonderful itinerary on a poorly rehabilitated ship. Everywhere I looked I saw rust, cabin toilets broke down and guest services, while they talked a good game, only seemed to half care. Noise complaint about adjacent cabin was countered with earplugs and chocolate covered strawberries. Food was only fair and even premium restaurants lacked what one would expect on a cruise like this one. The pool deck is small and crowded and deck service was lacking. With all that said, it still was one of the most amazing cruises I have ever been on but only because of the itinerary and not much to do with NCL. Excursions offered by NCL were good but there are better offered from the many other excursion operators. The pre-cruise hotel, Park Shore Waikiki was in a primo location but is not a food hotel as it lacks amenities and is in need of an upgrade. Read Less
6 Helpful Votes
Sail Date: April 2019
We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew ... Read More
We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew to be very nice and friendly when you smiled at them and gave a greeting sorts. They smiled back. Funny how that works. Every job has a grumpy day so... If we ever go again, we will not do a bus tour. We did one on Maui and even though it was interesting, we we subjected to the Cries of the Angry Adolescent Tourist. The other islands we stopped at, we rented a car. That is by far the best way to see 'stuff'. It's all beautify. However, there are those who will choose the bus tour but be prepared, it is expensive. It's Hawaii, everything is expensive, just plan for it. The ports we stopped at were not a typical cruise port with cute kiosks to shop at; that most are expecting to see. They are working harbors. When you leave the ship, that's where the magic happens. We ate at three of the specialty restaurants; Cagney's Steakhouse, The Moderno (churriscaria) and Teppanyaki. The food was outstanding in all three, but at the Teppanyaki, the chef was extremely entertaining. A true showman! Because we were in a suite, we ate breakfast and sometimes lunch at Cagney's Steakhouse. It was a set menu daily. But, it was not as crowded. All in all, the we would do this cruise again. Read Less
3 Helpful Votes
Sail Date: April 2019
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as ... Read More
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as our steward they both were freakin’ great always having canapés and fresh fruit every day and even cleaned my shoe I left behind cause I stepped in something!! Also kept Coffee stocked and met every request. We had shore excursions every port and we were busy but Peter and G kept us on track and not overwhelmed. We even had room service with no fee and Breakfast at Cagney’s every morning was amazing and the staff was great! Taylor was the hostess or head person anyway she was my favorite. Gold Rush was a great place for a drink at the end of the day. Read Less
7 Helpful Votes
Sail Date: April 2019
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep ... Read More
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep dive later on their favorite island. The food was mostly very good, with the exception of the embarkation day meal in the Aloha Cafe and anything at the Key West Bar and Grill. The specialty restaurants do a better job overall but Liberty, Skyline and East Meets West we’re also quite good. The entertainment was sweetly hokey but fun, and the production crew is very talented. Also enjoyed the Hawaiian-centric activities led by Kaulana, they were fun and informative. Speaking of crew, both Casey’s in Jefferson’s Bistro were fantastic, as was most of the rest of the crew we interacted with. In most cases they were far friendlier than our fellow passengers! The only exception was our interaction with the “internet manager”, while I am sure she gets the same dumb questions every week, she should never come across as dismissive or condescending, which she did. Read Less
6 Helpful Votes
Sail Date: April 2019
We love aft facing balconies and 9 out of 10 times you will find us in one. The ship is quaint. Not too big or small, easy to learn. Bed was not at all comfortable. Shower small but water pressure and temp was great. Colors were ... Read More
We love aft facing balconies and 9 out of 10 times you will find us in one. The ship is quaint. Not too big or small, easy to learn. Bed was not at all comfortable. Shower small but water pressure and temp was great. Colors were soothing. Found the staff to be very nice and attentive. Food was adequate. Nothing really special but not terrible. Entertainment was ok. They need to get rid of the minibar items like most of the other cruise lines. Best blackout curtains on the seas! Water packages were crazy pricey. And the drink packages are priced terribly high. We were not fortunate to receive those free. Specialty dining is a must in our opinion. Since the Iridescent if America is the only game in town for sailing from and back to Honolulu you have to be willing to pay a premium for this cruise. It's not a cruise I wish to repeat for that price. Read Less
3 Helpful Votes
Sail Date: April 2019
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge ... Read More
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge chairs, a table with 4 chairs and a jacuzzi. The main highlight of the cruise was the Renewal Vow Ceremony. Everyone who participated made it a very special day. Ellen, our butler, exceeded her duties and became our friend. The special dining was excellent in service, the food presentation was very appealing and an A+ in taste. All of the entertainment was great, The dance contest and the Las Vegas show were the highlights. There aren't enough words to say about the service from the staff. Everyone was very welcoming, friendly and showed warmth, kindliness and proved to be very genial. Embarkation and disembarkation went very smoothly. The ports and shore excursions were good with our favorites being the Blue Hawaiian helicopter in Kauai and UFO parasaiing in Maui. We were treated like royality. It was great having two stressfree weeks. We highly recommend this cruise iine. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain ... Read More
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain percentage of what you spent meanwhile they charged me full amount of bill. When I asked them to remove they stated nothing they could do but wait three days. Meanwhile these funds are tied up until this waiting period is over!!! Less than helpful will never cruise with them again. Overall ship was ok but disappointed no Hawaiian decor just was a plain old cruise decor. They only served Hawaiian cuisine on the last night of the cruise which was great, the rest was boring cruise cuisine, less than thrilling. Pasta is often undercooked, repeatative buffet menu. Tv in the room only worked half the time when I called they told me just to unplug and that should fix it which it didn’t so I just gave up! Most staff was pleasant but bar staff did minimal to impress. They know gratuity is included so they do very little to go out of there way except for Waikiki bar, the only bartender who appears to know how to make a really good drink and was very personable. Gratuity charged and overpriced drinks not worth it Read Less
13 Helpful Votes
Sail Date: April 2019
We picked this cruise since we didn't want to spend days on a ship sailing from the west coast. The itinerary was amazing. Some general tips to help make your trip more enjoyable. Daily drink specials save you money on your alcohol ... Read More
We picked this cruise since we didn't want to spend days on a ship sailing from the west coast. The itinerary was amazing. Some general tips to help make your trip more enjoyable. Daily drink specials save you money on your alcohol bill, getting the bottled water delivered to your room is a big time saver, nix the transportation package. You can get a uber, lyft or taxi for a few bucks and save yourself time and money. Unless you are a foodie, don't bother with the dining package but it would be worth it if you are, since the restaurants are fabulous, especially Cagney's. Pro tip, even if you are eating in the main dining room (on floor 5), make reservations, it eliminates a wait, you can do this on the first day at guest services on floor 5. The breakfast buffet is good, it gets very crowded after 8am, if you want an omelet go early. I read some reviews that the employees were rude and unprofessional, that wasn't our experience at all. If you treat people with respect they will treat you with respect in return. Regarding going ashore; we booked rental cars in each port to explorer the islands on our own. Since you have to go to the airport to pick up your car, make sure your rental company offers transportation to and from the cruise ship, this saves you $15-20 on taxi/uber each way. Spend the money to rent a Jeep Wrangler. You are going up mountains, driving on sand and some of the most amazing spots are hard to get to in a regular car. Plus you can make your own parking spots in some of the more tourist heavy locations. If your goal is to stay on the ship and not enjoy the islands the isn't the cruise for you. The ship is smaller without all the bells and whistle of the larger ships. But it is clean and fit our needs perfectly. Also, make sure to stay on the Port side. Each port of call is just an industrial park so the view isn't worth it, looking out into the water would be. Plus sailing along the Napali Coast, you would need to be on the port side. Unlike some reviews I read, maybe for our cruise he went the opposite way, but I was disappointed I couldn't enjoy the coast from my balcony. I always get a balcony when I sail, but we would have been ok without one, since you are in port every day. We got the internet package, which was over $200 per person, per device. It was nice in the evening to have access to the ship's wifi, but since you are in port everyday, we really didn't need it (or could have just gotten it on one device). I can't stress enough how amazing it was to see all of the islands. As a first time traveling to Hawaii, this was the ultimate vacation. Now I know what islands I would come back to (Kauai and Maui) and what islands I would skip (big island of Hawaii and Oahu). Read Less
6 Helpful Votes
Sail Date: April 2019
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two ... Read More
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two nights in ports, so you didn't have that rush to get back to the boat which was a nice change of pace. The ship was clean and well-maintained, but the stateroom was a little smaller than other cruise lines. There was plenty of room to spread out and enjoy yourself. Overall the cruise was a great experience and I would highly recommend it. This was our first time cruising NCL, so things were a little different. First is the "anytime dining." We prefer to have a reservation, sit at the same table each night and get to know the wait staff. Here you sit somewhere different every night, even in the same restaurant. We learned once you get on board that you can make reservations at all of the restaurants (except buffet), but you sit at a different table each night. And note, the times fill up quickly, so don't delay if you want a specific time. Turned out to still be really fun because the wait staff were delightful! We met waiters and waitresses from all over the US and they remembered us from night to night. They would come over to our new table and greet us and ask about our day. One staff member saw us in port and yelled to us "Hey, North Carolina friends..." and then came to talk to us. She didn't have to take her limited shore time to say hi, but she did. Another member of the wait staff is Turkish and my mother speaks Turkish, so they spoke to each other for days. I say all of this to emphasize that the personal touch was still there. There were a variety of activities during the day and evening that appealed to a variety of age groups and interests. We particularly enjoyed the piano entertainer/singer as he played music from the 50s to the 90s. It was great because the age range on the boat varied by that or more! We were a little disappointed in a few of the other entertainment options. The show times also made it tough for people who choose to eat a little later. We often dined at 7:30 which meant we couldn't see the later shows at 8 or 8:30 p.m. Yes, we could have chosen to eat earlier or quickly, but we like to hang by the pool until around 4 or 4:30 p.m., go back and take a nap, then get ready for dinner and have a drink before going into the dining room. And clearly, based on what times were available when we tried to make reservations, many others preferred to dine a little later, too. So this wasn't just us. Napa Wine Bar was a delightful place to have a quiet drink and chat before dinner! It was dark and quiet so it really helped set the mood for a relaxing dinner. Our 14 year old son is a sports fanatic, so he enjoyed dropping by the Gold Rush Saloon to check sports scores from time-to-time. The back pool bar also had a TV and we were able to keep an eye on the NFL draft from there. Another disappointment was that they put a great guitar player in the Gold Rush Saloon and that was a poor choice. TVs were on with sports and people were rowdy, so you couldn't hear him. He would have been much better somewhere else. We learned while on the ship that because it sails under the US flag, 75% of the crew members are US citizens. Just an interesting fact since most other ships employ crew members from many different countries. We enjoyed meeting crew members from NC (our home state) and hearing their stories about why they chose to work on a cruise ships when we asked. My parents also traveled with us. My father is a Vietnam veteran and really appreciated the veteran reception the ship hosted. He said there weren't many people there, but it was a nice way to recognize their service and meet others on the ship who also served. There are PLENTY of shore excursions designed to meet your interests, so you are never at a loss for things to do. However, they are pricey. In most ports you can find the exact same excursion for much less if you are willing to do a little legwork. We talked to a lot of people who rented a car in port and did their own exploring. In Hawaii (Hilo I think), there was a Hop On Hop Off bus for $20 that made 7 or 8 stops. A lot of people did this and really enjoyed it! We chose one excursion a day and did most of them in the morning. We were up anyway since we are from the east coast. We would get back to the ship by 12:30 or 1:30 p.m. and that allowed us time to eat and still get some pool/relaxation time every day. We went rappelling down the waterfalls. Note here - this is a level 3 activity and it was every bit of that! IF YOU AREN'T IN GOOD SHAPE, DO NOT sign up for this. But if you are in good shape and looking for an adventure, this is a great one. Beautiful views and super fun guides! Our 14 year old son did this with us and LOVED IT! There are several opportunities to take a helicopter tour. We did ours over Kilauea. I was expecting a smoking/lava volcano and that is NOT what we got, but we are still glad we did it. We saw an older volcano that had the smoke plumes coming out of the top, but Kilauea was just a small fissure and none of them had any lava or red/glowing rocks like you see in the pics. The views were spectacular, the guide gave us so much history about the Volcano National Park and the volcanos within the park and could answer all of our questions. We also went around some of the coastal areas and the views were fabulous! Other excursions included zip lining in Kauai, the mud bugs(ATV) in Kauai, a bus trip up to the Haleakala volcano, and snorkeling and dolphin trip in Kona where we saw 4 or 5 different pods of spinner and bottlenose dolphins right there at our boat! The trip up to Haleakala included a long, hairpin turns filled road. If you easily get motion sick, take some ginger candy and motion sickness pills. The ride up they gave you multiple opportunities to get off the bus and walk around, but there are no stops on the way down. Two people on our bus got sick coming back down. The mud bugs were fun, but it hadn't rained much so the trip was very dusty and pricey. Definitely one you can book on your own. But boy the views were awesome! Lots of movies filmed within the craters where we were traveling, including Jurassic Park and Jurassic World. Finally to the point of the second part of my review title...the extra charges. We paid for everything up front, or so we thought. Once we got on board, both my husband and father checked our accounts. We discovered that you still have to pay taxes on all of your drinks (usually about $0.50/drink) AND you pay $15+ a day/person for tips. We knew we had paid a service charge up front. When we went to guest relations, they explained that was for food and beverage. The other $15+/person/day is for the rest of the cruise staff. We certainly don't mind tipping but that was NOT made clear up front, nor do we recall seeing anything about that on the website. We ended up paying several hundred $$ extra that we weren't aware of. It isn't a big deal for us, but if you have a budget, make note of this and plan accordingly. The other pain point we had was disembarkation. What a cluster compared to other ships. First, you could select your departure time by picking up colored tags. That's great except they put the tags out on Thursday night at 6 p.m. when 1/3 of the ship's passengers were off at the luau. On Sat. morning, we woke up to lines snaking down the halls and room corridors with people and their gigantic suitcases all trying to get on the elevators to go down to the departure floor. The ship offers to take your luggage and you pick it up in the terminal, but it looked like half the ship chose to keep their bags and take them off personally. You couldn't move around all the people and luggage. My parents had an excursion that morning back in Honolulu and barely made it because they were stuck on the stairs for more than 30 min. No one from the ship offered to help them get off and make their tour. As for my family, we chose to put our luggage outside the door Friday night and let the ship's crew handle it for us. So we waited patiently for our disembarkation color to be called...and we waited...and we waited. They kept calling other colors, but never called orange. Finally they put an all call out for any passengers remaining on the boat to leave now. Several of us looked at each other and realized that we were all orange and they never called our color. So we left the ship and went to get our luggage. Three of our four suitcases were there, but one was missing. We filed a report before leaving and it's now 48 hours later and no word from anyone. I looked at our report yesterday when we got home and at the bottom is says, "Don't call us..." and if they don't find our luggage in 7 days they will email us and tell us how to file a claim, but we will only get $100 back for our loss. That suitcase included most of my dinner dresses, a pair of Jack Rogers sandals and another pair of shoes, at least 3 pairs of my shorts and several of our bathing suits, plus other items that I just haven't discovered yet. $100 won't touch the replacement cost for those items. We've also cruised Royal Caribbean and Princess. At the end of the day, if we have a choice, we'll likely go back to one of those. But for this trip, NCL offered the best option. You didn't waste 3-4 days sailing from LA to HI before getting to land. We were able to spend 7 full days on the islands and really take advantage of the beauty and splendor of Hawaii! Bottom line...take the trip! You will love it! Read Less
9 Helpful Votes
Sail Date: April 2019
Pride of America: The good, the great, and the needs work I would like to start by saying we loved the cruise and would definitely go again. I was going to use the old "good bad and ugly" cliche but none of it was bad or ugly. ... Read More
Pride of America: The good, the great, and the needs work I would like to start by saying we loved the cruise and would definitely go again. I was going to use the old "good bad and ugly" cliche but none of it was bad or ugly. I would also like to address those who say that the service isn't as good on this ship because of the 75% American crew, we found this to be far from the case. Our room steward was excellent, main dining room staff was on point, and guest services staff were very friendly, in fact more friendly than we've encountered on other ships. Any problems we experienced were due to organization or layout issues (more on that later.) Our free at sea package included a pre-cruise hotel night in Oahu at the Hyatt Regency and also free air from San Diego. We live in Atlanta but were able to get flights to San Diego with hotel for less than NCL was offering at the time. The transfers were $45PP which included all three stops (to hotel, to ship and to airport.) The flight was non-stop on Alaska Air, we got our flight details from NCL with 50 days to go. Initially we were not able to get seats together without paying an extra charge but a few days before the flight they released some of the premium seats so we were able to make a last minute change. An NCL agent greeted us at baggage claim, but due to traffic and several incoming flights it took over an hour before we were on the bus and then another 45 minutes to the hotels (there was one stop before ours.) We spent a lot of time standing around at the baggage claim and it was a fairly long walk to the bus. No problem for us but be aware if you have mobility issues. The bus pickup area had plenty of seating and it would have been nice if they would have directed us there before waiting for the other flights but once we were at our hotel check in went smoothly and there were no issues with the reservations or flights. We were instructed at check in to our room at the Hyatt that we should stop by the NCL desk set up at the hotel and where to find it. Our transfer to the ship went much more smoothly than the one from the airport. Two large buses met us at the hotel, there were much smaller ones at the airport. We left the hotel at 11:30 and it took about 20 minutes to get to the ship. Embarkation was a breeze, probably one of the easiest ever. We were on the ship before 1 and had a nice lunch and cocktails at the Key West Grille overlooking the pool. My Aunt was traveling with us as well as my Sister and her family. We had initially booked two obstructed ocean view rooms on deck 7 but my wife and I were able to upgrade bid to a balcony on deck 9. My sister did not win her bid, we assume because she had four in her room and most of the balcony rooms are for 3. My Aunt had one of the four studio rooms on board. The rooms are similar in size to the Jewel class except for the Studio which was slightly larger than her room on the Escape. The studio lounge was fairly laughable (a windowless room with four chairs) although they did serve coffee and pastries every morning. They called staterooms by deck, I have not experienced this on other cruises, they were usually all ready at once. Our deck(9) was the last to be called so we didn't get to our room until after 3. Our room was very clean and everything was in good working order. The OV and balcony room did not have nearly as much storage as on Jewel or Breakaway class but the studio was comparable and actually had a larger refrigerator and shower than our room. The fixtures aren't the same as the other ships (no adjustable shower head) and there was also very little shelving and some sort of odd stainless serving dish used for a trash can. The balcony was also rather small but had two seats, foot rests and a small table and was very nice while at sea. Besides the layout and storage issues the cabin was comfortable and roomy enough for 2 people. There are two main dining rooms on Pride of America (Liberty and Skyline) and they are on top of each other on decks 5 and 6 aft. It is easier to get to Skyline from the deck 5 elevators and if you are coming from the mid section you have to enter Liberty from the promenade deck. Also you will sometimes have people standing in front of the windows at Liberty. This didn't bother us but the other ships we've been on had the promenade or waterfront decks above the MDR so there was nothing to block the view. Both dining rooms have very nice decor and the service and food were excellent in both. The menu was the usual NCL fare with a standard menu and specials every night. I always like the steak and fries but I especially enjoyed the Asian style pork and cabbage. We only did one up-charge restaurant-Teppenyaki- had a great chef and excellent food. The Teppenyaki is larger than the Jewel class, the ones on Jade and Pearl tend to get overly loud due to the small size which was not the case on POA. We did not have the dining package so we did not make reservations for any other restaurants although I recommend doing so in advance of the cruise. We tried to get in to Jefferson's Bistro several nights and could not get a seating time that was good for us. The buffet layout and food choices were similar to Jewel class and the ship also has very nice outdoor and indoor seating but the placement of the bar and drink stations created traffic issues during busy times. The gold rush saloon is right next to the buffet and was the quiet zone for breakfast and also late-riser's breakfast and had tea time every day around 4. Cadillac Diner is similar to O'Sheehan's on other ships and was open 24 hours and also had self-service coffee all day. Activities were similar to other ships although some of them did not have as much production effort. This is a very port intensive cruise with two overnight stops and no sea days and it is reflected in the daily offerings. The morning trivia was at the John Adam's coffee bar and the MC did not have a microphone. The afternoon and evening trivias were usually at Mardi-Gras which is similar to bliss lounge on other ships and was also where the white hot party and sock-hop took place. We also saw deal or no deal, not so newly wed and some other activities listed in the Freestyle Daily but we were in port most days so we did not spend much time on the ship during the day. The cruise director's staff were all a lot of fun although we did not see much of the cruise director (again we were off the ship a lot.) We only saw one main theater show, Lights, Camera, Music which was good but not great. There were shows every night but we were usually too tired to go after being in port all day. The pool and sun decks are very large and there was no shortage of lounge chairs even after all-aboard. There is also a small oasis pool and bar in the back of the ship which was quiet and usually had no children, probably because it is also the only smoking area. The last day there was a very nice pool side BBQ for lunch and we watched an officers VS guests water volleyball game, the officers were all in uniform while in the pool. Unfortunately I did not have my camera for that but it was a lot of fun to watch. We did not do any ship excursions, it is very easy to rent a car or take a shuttle or walk to shopping in every port. Getting on and off the ship was easy in every port except Maui which has a very long walk through the pedestrian area with double fencing around the path. The shuttles are a lot closer than trying to exit the port through the pedestrian walk way but besides that Maui was easy to explore, we did Lahaina on day 1 and half way to Hana on day 2. Hilo was a shorter walk through the pedestrian area. Kona is a tender port so we did not rent a car there. Kona has the best shopping of all the ports within walking distance although also very nice shops in Lahaina on Maui. Kauai had the easiest walk and had overnight parking at the local strip mall with a shuttle for the rental car ($20.00 fee.) ...And now for the "needs work part: The ship itself is very beautiful but is showing age in a few areas. The railing on our balcony was badly in need of varnish. They were working on the railings on the pool deck while we were in port and replaced a few of them. I will also add that it rocks more than any ship I've been on. Nothing terrible but when we cruised in 2007 on what was then the Pride of Hawaii (now the Jade) the ship did not rock as much. Disembarkation was chaotic and probably the worst of any cruise I've been on. Due to some sort of mechanical issue with the gangway we had to disembark on deck 3. Although they made several announcements there were people clogging decks 4 and 5 and traffic jams on the forward and mid stairwells. The last transfer was at 9:30, we were on one of the earlier ones but getting off the ship itself was a nightmare. I feel that in spite of the mechanical issue which could not be helped, the staff could have done a better job of directing people off the ship and had more people been encouraged to checked their bags it would have gone smoother. The baggage claim area is large and once we were off the ship things got more organized. The agent had our name on a register and we were directed to our transfer. Overall we loved the cruise and had a great time but I missed being on a Jewel class ship. I think it's a matter of preference and sentiment because that was our first and best cruise and was also our honeymoon so I will always have a soft spot for the Jade. We might try one of the longer Jewel class cruises to Hawaii in the future but I would definitely cruise on POA again. Read Less
3 Helpful Votes
Sail Date: April 2019
I chose Pride of America because I’m an NCL cruiser. I know what I’m going to get with NCL. I also travel suite or Haven class, and I think that makes all the difference. Easy embarkation and disembarkation, escorted right through. ... Read More
I chose Pride of America because I’m an NCL cruiser. I know what I’m going to get with NCL. I also travel suite or Haven class, and I think that makes all the difference. Easy embarkation and disembarkation, escorted right through. The speciality restaurants reserved for suite guests are outstanding. My suite was perfect, with a wide deck so my lounge chair faced the ocean straight on. My suite was 12008. Entertainment was very good, especially the last night, the Las Vegas review. The cabin staff was great, as was the butler and the concierge, although I really didn’t make use of either of those gentlemen. All the specialty restaurants were excellent, but I also enjoyed East Meets West, and the buffet for certain things. The tours were excellent. I took two helicopter tours which were amazing. The land tours was informative and fun. All the guides were good. I took 8 NCL tours. I saw and did everything I wanted to do. The luau and the Manor House dinner was excellent with seats right up front. I would recommend the cruise to anyone and everyone, but I don’t see myself going again. I live in Florida, and that’s a long flight. But, I saw and did everything there was to see and do. My memories will be with me forever. I’m 73, and I traveled by myself. NCL is the best line, in my opinion. My only small complaint was, since a pre cruise hotel was included in my package, the shuttle from the airport should have been included in that package. Strange airport, I had to get a taxi on my own. $45. The shuttle should not be tied to the air reservation. I shouldn’t be penalized for securing my own air. I still love NCL. Read Less
5 Helpful Votes
Sail Date: April 2019
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself ... Read More
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself seemed clean. There was one hot tub that I assume was out of order on the pool deck, it had no water in it. Plenty of time to explore while at port. We rented a car almost at every one, and those when we didn’t, we wished we had. We had plenty of time at the Hilo port to drive to Volcanoes National Park to explore and drive Chain of Craters Road, and see Akaka Falls. I wouldn’t recommended taking any tours through the ship. For Maui we booked with Valley Isle Excursions on our first day for Road to Hana since the shipped was docked overnight. It was awesome and they’re the only company that goes past Hana and takes a back road back to port so you can see more of the island. We booked the Haleakalā tour through the ship but were somewhat disappointed. While the guide was exceptional and hilarious, you don’t go to the summit and you have 20 minutes at the visitor center, for $125pp! The drive is nothing scary or difficult, I HIGHLY recommend renting a vehicle from a company that will let you drive up. We booked a helicopter tour on our first day in Kauai’i with Mauna Loa, which does private tours of 2+ people of your group only! It’s so worth the extra money. On board food: The food and service at East Meets West was excellent, but make reservations ahead of time. Skyline - excellent service from the food service team. Not so good service from one of the hostesses at night. My friend and I were on our way back to our room from the spa and decided to stop by to make a reservation for later in the evening. The hostess looked my friend up and down, so my friend felt the need to say “don’t worry I won’t be dressed like this when we come for dinner, we just left the spa.” I’ve read reviews on here about the American staff being ignorant and rude, and I’m ashamed to say it’s true. The food was only ever slightly warm, never hot. Aloha Cafe Majority of the staff looked miserable, and besides the staff spraying sanitizer before walking in, no one else ever greeted anyone or was friendly/personable. The food was never warm, which made us nervous about food safety so we wouldn’t eat certain items or only took from the back of the plates, when fresh items were put out. Key west grill: Same offerings everyday but at least you could get a hot burger and hot dog without having to ponder if it was going to make you sick. On board entertainment was good from the few shows we went to. On board comedy with Vince is not to be missed!! Read Less
3 Helpful Votes
Sail Date: April 2019
This cruise was a great way to see the islands of Hawaii. I read prior reviews before going and I must say I was pleasantly surprised by this ship. It was clean, the staff was friendly and there were plenty of food options. Make dinner ... Read More
This cruise was a great way to see the islands of Hawaii. I read prior reviews before going and I must say I was pleasantly surprised by this ship. It was clean, the staff was friendly and there were plenty of food options. Make dinner reservations at East Meets West early in the cruise, it fill up fast. Liberty Dining room was good with excellent staff, don't waste your time going to the Cadillac Diner, food is not very good and staff is slow. Ports are the reason for this cruise. I preferred the shore excursions I planned on my own vs the ones the ship offered for value and time to do want we wanted vs waiting around for a group. Don't do the Grand Circle Island tour with the ship, that's a day riding a bus with a few stops for purchasing food and listening to the bus driver talk. Do book the excursion in Kauai that includes the luau and full day highlight of the island, it was very good. The boat was very rocky, more so then I expected but you are only cruising at night for the most part so it really wasn't a problem. Don't hesitate to take the cruise, this was the best vacation ever! Read Less
4 Helpful Votes
Sail Date: April 2019
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was ... Read More
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was somewhat below average. Nothing was explicitly wrong, but it was clear that NCL is following the lead of the airlines in its "race to the bottom." We booked a stateroom with a large balcony, one level below a suite, and were surprised to see just how small and cramped the room was. There's a reason that the NCL website doesn't show actual photos, instead using misleading drawings of the rooms. If we had seen an actual photo, we would have definitely booked a suite (or not taken the cruise at all). What looks like a large screen TV in the drawing is actually a painting on the wall of the cabin. There's not enough room for 2 people to walk past the bed at the same time. The bathroom is so small as to be comical. This largest non-suite room was a claustrophobic's nightmare. As for the food, the standard fare in all the Freestyle Restaurants was cafeteria level quality. Nothing bad, but nothing especially good...except for the self-serve ice cream machine. The specialty restaurants were noticeably better quality, but represented what we'd come to expect from other cruise lines - Princess's main dining room serves better quality food than the specialty restaurants on NCL. Having said that, if you choose to eat at the specialty restaurants, you'll be satisfied; it's worth the extra money! We bought the all-inclusive drink package, and learned quickly that the drinks are so sugary-sweet and thick as to effectively limit you to 2 or 3 drinks per day; you just can't stomach more than that. Even straightforward mai tai cocktails were frothy and sugary. There's definitely a method to the madness. The Unlimited Drink package is definitely not worth the money. Since you're charged a per-day service fee, thereby guaranteeing the staff their gratuities, we expected below average service, but we were pleasantly surprised to find that every member of the staff was exceedingly pleasant and helpful, with some rising above the level of great. Embarkation and Diembarkation were handled excellently and painlessly. In summary, the Pride of America doesn't deliver a bad cruise experience, but it does deliver a transportation-focused experience. If you want an easy way to see several islands, this is the cruise for you, but keep in mind that it's nothing more than a storage facility for your luggage while you take this "cross-islands bus" around Hawaii. Read Less
5 Helpful Votes
Sail Date: April 2019
This cruise was recommended by a friend. Their exact comment was, if you've previously been on a big cruise ship, this won't be quite up to that. But it's a great way to see more of Hawaii without lugging your bags and doing ... Read More
This cruise was recommended by a friend. Their exact comment was, if you've previously been on a big cruise ship, this won't be quite up to that. But it's a great way to see more of Hawaii without lugging your bags and doing so much puddle jumping. The crew on the ship 9/10 was great. The food, 7/10 times was pretty good. The dessert 10/10 was mediocre to just plain bad, and that was so disappointing. Cruises are expensive, and you really want everything to be awesome. When it isn't, it's doubly disappointing. Both times I had ice cream though, it was fabulous. Our excursions were fantastic -- Pearl Harbor, zip lining, even the trip to the Kona coffee place, which was really just a shopping opportunity. And the cruise-closing trip along Na-Pali was amazing! If you cruise, get a room with a balcony -- it's a must. Rooms are smallish, but the beds were comfy, and I slept really well. Cleanliness Is paramount with frequent opportunities to disinfect to avoid those news stories about unfortunate cruises. ☺ Read Less
5 Helpful Votes
Sail Date: April 2019
My 1st impression was the balcony cabin was dirty. Just surfaced cleaned. The hair dryer had months of hair embedded in it. The rug in the closet and under the bed hasn't seen a vacuum in months. There was so much debris on the floor. ... Read More
My 1st impression was the balcony cabin was dirty. Just surfaced cleaned. The hair dryer had months of hair embedded in it. The rug in the closet and under the bed hasn't seen a vacuum in months. There was so much debris on the floor. I realize management pushes thru the next group of people and only surface cleans but it's sad that we paid over $5000.00 for the room and it was gross. The was long hair wrapped around a deck chair all week also. I ask, how would you feel or is that not valid enough for you to complain. The shower flooded the floor and I called the desk. They said they would send someone, I went to dinner thinking it was all set. Nope, I flooded it again the next morning. They sent someone at 5pm Sunday night when I was trying to get ready for the evening. I asked if they could come back Monday at a more reasonable time, Nope, they came back again at 5pm! On a different day, I went to my room about 2 or 3pm to find the door wide open with no-one in there. I waited for 3 minutes and told the steward I didnt appreciate my door being open. He said, I only went to get ice. I passed by the ice cooler and there was no-one in the hall!!! We didn't get to dock at one port and they gave us $50.00 room credit to all occupied rooms. Really, I paid $5000 for 4 islands, wouldn't you think to divide 4 into 5 doesn't make $50.00. I was at the buffet one morning near the bar which had a table of breads, bagels etc. I noticed a gentleman trip over the long tablecloth. I was fixing it and asked the bartender to pull it on his end, Kyle, said, I'll get the staff to fix it !!!!! R E A L L Y....you cant just pull it and have no one trip! I almost wish someone did where I saw it again and he would be reported. Let me ask, if we did that in our jobs, "that's not my job" I know I would not be working. The dining room staff was great, the meal choice was the same 5 every night and 5 other choices. I was a little surprised on that. Debarkation was a breeze but it was a US Island, maybe that was the reason customs wasn't a problem. so I rate this cruise as the worst I've ever been on Read Less
7 Helpful Votes
Sail Date: April 2019
We just arrived home from seven day cruise in Hawaii aboard the Pride of America. We were so excited to board as this was to be the trip of a lifetime. Boarding the ship was very easy and within a couple of hours of boarding our stateroom ... Read More
We just arrived home from seven day cruise in Hawaii aboard the Pride of America. We were so excited to board as this was to be the trip of a lifetime. Boarding the ship was very easy and within a couple of hours of boarding our stateroom was ready. We had a room with balcony on the 10th floor. Oddly our balcony had walls on each side hindering the view. The room is small but room enough for two. Storage is limited. Drawers difficult to open and shelves dusty. Definitely need some upgrading of the rooms. We had booked adjoining rooms as we were travelling with friends. Thinking our balconies would be adjoining as well but were disappointed to find they were not. Food was mediocre. Both complimentary dining rooms serve the same menu. Aloha cafe is dingy and very crowded. Entertainment was good. We only seen our room Stewart once and that was because I had to contact him with an issue. Often there were odours throughout the ship that I don’t even want to know what it might be. Most ports the ship is docked at cargo units. Not much of a view to enjoy. They seem to like to do repairs and maintenance on the ship when docked in port. Doesn’t make for quiet relaxation on balcony. Always noisy. We received a notice one day they would be painting balconies and workers would be entering through staterooms. They announced on a Tuesday they were skipping our next port call in a Kona due to minor mechanical issue. Not to worry though each stateroom got a $50 credit. Wow! Please do not book this cruise. It just is not worth it. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this for the itinerary and frankly, while we enjoyed the itinerary, NCL did everything they could to make us work at enjoying it.The difference in staff, US flagged vs international, dramatic - while very friendly and open, work ... Read More
We chose this for the itinerary and frankly, while we enjoyed the itinerary, NCL did everything they could to make us work at enjoying it.The difference in staff, US flagged vs international, dramatic - while very friendly and open, work ethic just wasn't there - housekeeping, bar staff, restaurant staff, customer service, and especially shore excursions. My basis for comparison, while i have been on over 40 cruises, was a cruise on The NCL pearl just 3 weeks prior, so memory of expectations wasn't distorted by time. as a Platinum member, had to request and fight for what the fall over themselves promising you to get you n board. Whole experience has really soured me on NCL going forward. In addition, the cancelled a scheduled stop in Kona, "technical issues" and rather than extend Hilo, we went to our next port a day early, with no offerings of shore excusrions or anything to do, with a docking a good mile from anything, for a port we were already going to be in for 2 days anyway - now 3. Read Less
Sail Date: March 2019
We were invited to cruise with a couple celebrating their 40th anniversary. The Hawaiian islands are beautiful and the intinerary allowed us to get a good feel for many of the key islands. Service and friendliness of staff was top ... Read More
We were invited to cruise with a couple celebrating their 40th anniversary. The Hawaiian islands are beautiful and the intinerary allowed us to get a good feel for many of the key islands. Service and friendliness of staff was top notch. Ala crate drinks are ridiculously expensive in in attempt to get passengers to buy the unlimited drink package which is also very expensive. The dining experience was fine but not top notch. NCL passengers wanting an upgraded dining experience must pay for it by dining in specialty restaurants. Make no mistake: this is a very expensive cruise but many things in Hawaii are more expensive since many items must be shipped in. Entertainment was acceptable. The Divas3 were very good. We were blessed with great weather. Most sailings occur in the evening which might offer a better visual experience during the months with more daylight hours. Overall, this was a good experience. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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