2 Helpful Votes
Sail Date: March 2019
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship ... Read More
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship compared to other cruise lines. We were also completely disappointed in the quality of the food in the main dining room. We thought that maybe they were trying to force us to use the pay per meal restaurants on the ship? My wife has a shellfish allergy and the food she received from the chef was awful. I think that NCL has completely let this ship go to pot. The service from the staff was also lacking. I guess poor leadership is reflected by the staff. It seemed like they got our money and now we were just trapped on the ship. Be prepared to be underwhelmed. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this NCL Pride of America cruise because we planned to visit Hawai for or 30th anniversary. This cruisde seemed to allow us to visit more places in the short time than other travel options we investigated. We have previously ... Read More
We chose this NCL Pride of America cruise because we planned to visit Hawai for or 30th anniversary. This cruisde seemed to allow us to visit more places in the short time than other travel options we investigated. We have previously cruised with another cruise company twice before to different locations,. This was our first trip to Hawaii and our first cruise with NCL. We cruised with another couple and choose adjoining balcony cabins for this cruise. We where happy with the cabin layout, size and cleanliness and service throughout the cruise overall. We did notice that there appeared to be a bit of delatyed maintence on the ship, in particular the handrailings on our balcony needed a bit of a refresh. We had selected excursions in Kona, (gold coast and cloud forest) and Hilo (hawaiian botanical garden) and on Kauai (Waimea canyon and the Luau) before setting sail. We felt all these ship excursions were wonderful and providers very good. The ship exit and return went well and each stop had a good amount of transportation waiting to get you where you needed to go whether or not the excursions where connected with the ship. The remaining days we rented a car and explored Maui and Volcanoes National Park on our own and booked a private tour not associated with the ship the final morning on Kauai. For us this was a great mix of ease and the ability to adventure on our own and stop when and where we wished. while on the cruise ship we tried a variety of dining options from buffet, when we were concerned about expediency, specialty restaurants (brazilian and italian) and dining rooms. The service at each location was quite good and the food quality was good. We did not find the food to anything which I would consider outstanding. We did find the cost of the specialty dining to be a bit expensive but not unreasonable. We did not attend much of the entertainment on this cruise, nor use the exercise facilities or pool area to any great degree. We listened in a couple of times performers but did not attend any of the larger shows. This was in part because we were booked with excursions etc as there is so much to see in Hawaii and in part we did not see anything that looked particularly inspiring. Overall we were quite happy with this trip. we turly loved the variety of ports we where able to explore during this time. Our goal was to check out as much as we could since retirement is on the horizon and we are looking for options of places to visit once that comes. We found the Hawaiian people to be lovey and definitely would plan to go back again. I think the next time, this cruise gave us enough of a feel for the islands that we would be confident in going on our own. This cruise was good for allowing us to choose areas which we would like to spend more time when we do return. Read Less
Sail Date: March 2019
The cruise was amazing it was great to see Hawaii this way! The activities were a blast our cruise director Jami was the bomb we met at disco night she came up to our table and asked if were ready to dance and of course I said absolutely! ... Read More
The cruise was amazing it was great to see Hawaii this way! The activities were a blast our cruise director Jami was the bomb we met at disco night she came up to our table and asked if were ready to dance and of course I said absolutely! She smiled and said I’ll be coming to grab you first. We went out and danced and laughed it was such a fun night!! I found out the next day she was the cruise director. We did nightly activities and saw her at them all. She has such a great personality I felt like we were immediate friends! She was so sweet and sent a beautiful container of chocolate covered strawberries to our cabin! I wasn’t able to find her the last couple days but on disembarkment she was standing there with that big smile. I hugged her and thanked her for being so warm and fun and for the strawberries of course! Back to the cruise. The excursions were good we got to see a lot of things. The ship is beautiful and the food was great at most of the places we dined. I have only two issues with the Cruise overall the first is that the upper decks were wet with pooling water at times and I did fall twice due to that. I learned to be very careful walking on them lol. The 2nd is that we chose the service charge and gratuity package but it didn’t apply to drinks and a 20% gratuity was automatically added to each bill. Our bartenders were awesome though so they deserved it but I’d have preferred to decide the tip and not have it decided for me. Over all it was a fabulous experience and I’d definitely travel with NCL again! The bartenders we got to know were all so much fun I enjoyed seeing them everyday! In closing “washy washy, happy happy” Thanks for a great time everyone! Cheers! Anne Read Less
1 Helpful Vote
Sail Date: March 2019
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past ... Read More
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past and lived in the tropics. The cruise was very busy. It felt hectic and crowded except midday when most guests were ashore. By mid-cruise, the patterns in the dining spaces were more obvious to be able to select less-busy times. The food was plentiful with variety and quality in the Aloha buffet. One should make reservations in the general seating restaurants before sailing if possible. The one specialty restaurant that was visited was comparable to a shore restaurant and nothing special. The cruise director was personable and available. I found the guest services people poorly informed about anything beyond the gangplank. I recommend the cruise line hire a tour expert to assist guests going ashore. The entertainment was average but this is a "go ashore" water bus. The spaces were clean and the crew personable and efficient. There is a septic smell mid-ship of which the staff is aware. The ship is maintained and had on-going maintenance in progress. Because it is an island hopping cruise, don't forget to add the expense of shore excursions (either ship-sponsored) or otherwise, rental car/transportation and food ashore. Beverages are very expensive. Cocktails for two was typically $28 with a drink of the day and well liquor before "additional tip". A service charge is added to the price of the drink and then there is an additional line for "tip" which ship's company says is for "extra service". Shore access in Maui is a 2-mile walk. Kauai shore access is very convenient for walkers. Kona is a 6-minute tender ride. We had no mishaps, bad weather, or cause for complaint. I cannot imagine not having a room with a balcony to get away from the hustle. Our sail around the Napali Coast was spectacular. Book port side if you wish to stay in your stateroom. There was plenty of room topside for viewing. The ship turns away fairly quickly. We booked the Pearl Harbor to hotel event and enjoyed a bus ride to Punch Bowl Cemetery and around the City. Staying an extra day gave better airline connections. There was nothing objectionable about the service. It is a very expensive cruise. It has a "popular" feel as compared to my other experience on Princess Lines which I felt was a better value. I would not take this cruise again and would caution that it is too hectic to feel the romance of the tropics. Read Less
5 Helpful Votes
Sail Date: March 2019
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, ... Read More
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, SeaDream, Paul Gauguin, Silversea, Viking, Ponant, and many river cruise companies. (Your survey didn't ask about any of these.) We prefer smaller, more intimate and inclusive cruise experiences. We hate being "nickel and dimed". This cruise was a family vacation, (our first in over 25 years), with our two adult sons and daughter-in-law. None of them had ever been to Hawaii. This NCL cruise itinerary appeared to be the best way to let them experience both the islands and cruising. Following are a few comments: THE CABIN: Our accommodations (10024) were the nicest we've ever enjoyed on a cruise ship. Our cabin was clean, well-equipped and well cared for. Ours was the "go-to" cabin for family conversation, libations and scenery watching. The bath and dressing area are a little cramped but perfectly adequate. Clothes storage is also adequate. NCL provides bath gel and shampoo dispensers in the shower, (like many cruise lines these days), but I really like that you also provide large bars of soap. Our cabin steward, Reme, was delightful and did a great job. (We loved her "towel critters".) NCL treats its suite passengers very, very well. Our butler, Greg, was also terrific. He made it clear from the moment we first entered our cabin that he was there to cater to our every need, and he lived up to it. Whether it was a dinner reservation, a lost key, a need for more glasses or pool towels, room service, water or anything else, Greg's phone was the only number I needed to call, and he was always there ready to help. The huge balcony was perfect for breakfast, lounging and scenery-watching. About the only negative: We were surprised how much the cabin creaked and squeaked when the ship was sailing. DINING: This was a mixed bag. We enjoyed a number of outstanding meals, but, unfortunately, suffered through a number of sub-par meals also. Surprisingly, we (and our children) felt that, for the most part, the specialty restaurants weren't worth the up-charge. Cagney's might be the exception. We enjoyed one excellent dinner there, as well as several excellent breakfasts (a much-appreciated perk for suite-guests). Martha, especially, was wonderful, and always made us feel valued and welcome. Moderno was disappointing. We love the "Fogo de Chão" theme, but most of the meats were dry, overcooked and not particularly tasty. Jefferson's was uneven. My veal medallions and escargot were terrific, but my wife's duck concoction, (shredded duck?) was pretty bad. Our first time in La Cucina was so non-memorable that we cancelled a second reservation and had a delightful dinner in Skyline instead. By the way, Miriam, our server at Skyline, was terrific! We gave her a good-natured hard time and she rolled with all the jokes and silliness. A post-dinner hug was enjoyed by all. We ate breakfast once at Aloha Cafe. I remember the food being okay, but the venue was noisy and crowded, and seating was at a premium. We were thankful for breakfast at Cagney's thereafter. A disappointment was that we never saw local, Hawaiian items such as mahi-mahi (my favorite fish) or Kona coffee ice cream on any menu. One waiter told us that the restaurants and menus are uniform across all NCL ships, which did nothing to lessen the disappointment. BARS: My wife and I are not big drinkers, but we did join our kids a few times. The first time was in Pink's, and we were astounded to wait an hour and fifteen minutes before a waiter showed up to take our order. Service was better at Gold Rush. EXCURSIONS: About what we expected . . . crowded, expensive and subject to the quality of the vendor. Our Whale Watching Zodiac tour was actually pretty good. Capt Ryan was low-key and funny, and we saw a lot of whale action. The Snorkeling Molikini tour was disappointing. The snorkeling wasn't very interesting, and our bus drivers need better training. One wouldn't get off his cell phone while he was driving, (even when I questioned him about it), and the other knowingly abandoned four passengers back at the Whale Research Center. MISCELLANEOUS: I hate NCL'S Water Policy! I don't appreciate making bottled water a separate profit center for NCL. The in-cabin water is obscenely priced; NCL sells water "packages" at inflated prices; and you denies passengers the right to bring more than a token bottle on board with them. As a suite-guest, our butler kept us supplied, but pity the rest of the passengers. (nickel & dime) I also hate the NCL wine policy. I understand that alcohol is a separate profit center for NCL, and we willingly paid the inflated restaurant prices for wine at dinner. But we also like to sit on our balcony and sip wine in the evening. NCL will have no part of that. Bring wine on board for in-cabin consumption and they call security and treat you like a felon. "$15 corkage fee or we'll keep the bottle until the end of the cruise!" It left a very bad taste in my mouth (the policy, not the wine). (nickel & dime) I understand that the photography department is yet another profit center for NCL, and those folks are just trying to earn a living. But we usually find the photographers intrusive and annoying, and invariably eschew their offers. Most cruise lines ask passengers to fill out a survey on the last night of the cruise. That's the last thing I want to be doing on my last night at sea! I like that NCL emailed its post-cruise survey to us two days after we got home. I can give the survey more thought and can also save my comments for future reference. I do wish, however, that the electronic survey form responded more quickly. Whenever I clicked the next-page arrow, it seemed to churn forever before accepting my response and moving on. I almost gave up. It also doesn’t seem to provide the option of going back to review responses. Kudos to NCL for including the final-night cruise along the Na Pali coast. SPECTACULAR!!!! We were all agog at the incredible rainbow. (Does that happen regularly or did we just get lucky?) In summary, we enjoyed our cruise on the Pride of America more than we expected to. The itinerary was great; the ship is very nice; and we liked being with our adult children for a week. But the experience reinforced our preference for much smaller ships. We prefer less crowded, less noisy, and few young children. My wife and I simply are not part of NCL’s target demographics. Read Less
3 Helpful Votes
Sail Date: March 2019
Lets start with the best part of this cruise, the bar staff. They really went out of their way to make sure that you had a good time on the ship. The Waikiki staff gave my wife and I numerous tips on where to go and things to see when we ... Read More
Lets start with the best part of this cruise, the bar staff. They really went out of their way to make sure that you had a good time on the ship. The Waikiki staff gave my wife and I numerous tips on where to go and things to see when we didn't have a shore excursion. We were told by other staff that we should not talk to them and only talk to the guest services or shore excursions staff to figure out what we should do while in port. So it basically felt like a money grab scheme. "Don't get the free advice, talk to us and pay for it" Food was horrible on the boat. We visited Skyline, East meets West, Liberty, Cadillac, and the buffet. Cadillac messed up so bad they comped us a meal at East meets West teppanyaki grill. The staff there messed up our order also. I had to flag down a waiter since once we were seated they ignored us. Never came back with our appetizers or non alcoholic drinks. Be sure if you order an alcoholic drink, they will try to get you as many as they can. The cleaning crew left a cup of coffee in our room for the entire trip. I am not talking about something that was left in the fridge or out of site place. It was on the table next to the bed. We even left it on the bed one day and it was just moved to another place. If anyone is in 8614, can you check on the coffee? I am sure something has started to grow and might be having a better trip than my wife and I did. Read Less
2 Helpful Votes
Sail Date: March 2019
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast ... Read More
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast and lunch but found the dinner was cold so had to book the restaurants Wich we had to pay for We booked 4 restaurants cost 300 dollars 4 2 people We had Japanes - absolutely outstanding Cagneys steakhouse - out of this world La cuchina - food was lovely but waited nearly over 1 hour and 30 for main course Moderno churrascaría - staff very pleasant and helpful but food was terrible I asked how meat was cooked they told me Medium rare and came out well done they severed 7 diferent types of meat from chicken to chorizo but all over cooked So the cruise itself is good just the dinner side is a Let down as you have to pay to get something decent Read Less
2 Helpful Votes
Sail Date: March 2019
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around ... Read More
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around the ship.Room was a nice size. Olenty of hot water for showers. Maid service was fantastic. Wide variety of things to do for everybody. I would higly reccomned the cruise. We would really like to do it again in a few years. Instead of getting off the ship and heading to the airport the last day, we rented a car, stayed on the North Shore in a house for two days and did some more sight seeing. It was great and saved us the hassle of having to rush to the airport. I would highly reccomend anyone taking the cruise to spend an extra day or two in Honolulu. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get ... Read More
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get around in, and everything was on schedule. One key factor for me was having gluten-free dining options. And that's where NCL shined. I contacted the cruise line 45 days out and they passed my dietary needs on to the restaurant management on the ship. It was recommended that I meet with the restaurant manager when I embarked, but that never happened. I was told by guest services to see the individual managers before dining in their respective restaurants. So, there's a little bit of a mixed message there. What I soon found out was the wait staff have been trained very well on how to deal with Celiac needs. If the waiter or waitress was unsure, they immediately consulted their manager -- who came to my table to talk to me about my options. We ate at three of the premium restaurants (buy the "ultimate" dining package to save $). They were quite good. We rounded out meals in the main dining rooms. I never felt unsafe with dining choices and enjoyed great meals. Our stateroom was not huge, but with the Family Balcony, it gave us a little extra room. Views from the balcony did not disappoint. Our steward was attentive and did a great job. The common areas of the ship are a little dated and showing wear, but with constant cruising, they are doing maintenance all the time. Shore excursions available from NCL and private outfitters was another high point for this cruise. Since the ship stays in port overnight at two of the ports of call, you can book early and late activities on those islands. Our tour guides were knowledgeable and kept us entertained. Note: if you take this cruise during whale watching season, you will likely see many whales. We took a boat out of Lahaina and saw two dozen whales! They came up to and under our boat. Amazing! All-in-all, we would repeat this cruise. And, now that we did this cruise, we feel ready to do a land-based vacation in our favorite spots. Read Less
5 Helpful Votes
Sail Date: March 2019
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had ... Read More
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had a library, a room for table games and a room for funerals, but no clubs for dancing (only one that played older music). The shows were laughable. The staff was unimpressive. They did not seem to care about making guests happy at all. Dinner in the main dining room took 3 hours one of the nights and at least 2 each other night.. They were incredibly slow and the food was not that great. Te coffee was served cold. The shore excursions were expensive, we rented cars instead and did our own thing. They had a party on one of the nights called the famous White Hot Party. The staff dressed in white and wore wings. They had it decorated like a dance club with neon lights and then they played 80's music. It was practically empty. So boring. I have been on many cruises and have never been so disappointed in a cruise. Hawaii is wonderful and I would recommend it on another cruise line. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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