1 Helpful Vote
Sail Date: June 2019
The itinerary is great and one would think that it would be perfect. THINK AGAIN. First, this is the first time I have ever had my passport confiscated on arrival. I have cruised all over the world and this has never happened. IF this is ... Read More
The itinerary is great and one would think that it would be perfect. THINK AGAIN. First, this is the first time I have ever had my passport confiscated on arrival. I have cruised all over the world and this has never happened. IF this is necessary, tell people before they board the ship because when you get of the ship at a port WHAT ARE YOU SUPPOSED TO USE AS IDENTIFICATION???? Second: the food is poor. Simply put tasteless and odorless. It is a telling indication when the MAIN DINING room menu has "upgrades" on it. In other words, you want good food pay extra. We did have dinner in Sabatini's which was NOT bad, but not great either. Second; who is the captain of the ship?? GILLIGAN and the Skipper. We disembarked from two ports late allegedly for low tide issues. Last time I checked, Tide tables are well know to ships masters. Schedule accordingly. And of course getting to the Orkney Island on a Sunday when HALF OF THE ISLAND is closed must make a lot of sense to the Princess People. But the ultimate indignity was the last stop in LeHavre. We book a Normany tour four months ago with PRINCESS only to find out three days INTO THE CRUISE that they were cancelling it on us because we were disembarking in LeHavre. THEY DID NOT KNOW THIS before I boarded the ship???? [Purportedly the reason is that we could not get off the boat in time to make the tour, I guess making sure that we COULD would have been too tough????] It caused hotel/train expenses for us in the hundreds. But truthfully I was glad to get off of this boat. I have cruised Royal Carib, Norweigian, Carnival, and Holland, and WILL NEVER set foot on a princess boat again. In FAIRNESS: Cabin was clean and the staff in the dining room was nice . And on the ten days, three days on entertainment were professional. The rest of it was like a HS talent show. Read Less
1 Helpful Vote
Sail Date: June 2019
We are frequent cruisers & chose this cruise for the itinerary, which did not disappoint. We hired private tour guides in four ports and were glad we did: great tours , excellent values for group of six. Coordinated with some folks ... Read More
We are frequent cruisers & chose this cruise for the itinerary, which did not disappoint. We hired private tour guides in four ports and were glad we did: great tours , excellent values for group of six. Coordinated with some folks on cruise critic roll call boards. Although the ship has been refreshed, the entertainment was Not very good except for a duo in a lounge after dinner. Both the variety and the quality of the food Pales in comparison to Celebrity or Norwegian.. We booked only one Princess excursion but it was one we were anxious to do as Giverny is my happy place. Imagine our surprise when we only had 45 minutes at Giverny after a 90 bus ride. Other guests were irate too. We them spent two hours at an outdoor venue for a just OK lunch followed by two hours at Rouen. This was a ridiculous imbalance of time and should be changed. Do not plan to use the laundromat. We bought tokens but never found a time with machines available. Bring what you can wash in your sink. Read Less
3 Helpful Votes
Sail Date: June 2019
Been on over 25 cruises, various lines from Carnival in early days to crystal. Princess is not Crystal or Cunard of course. For a large ship, it was a good cruise. First the crew and service staff did their jobs well and were very friendly ... Read More
Been on over 25 cruises, various lines from Carnival in early days to crystal. Princess is not Crystal or Cunard of course. For a large ship, it was a good cruise. First the crew and service staff did their jobs well and were very friendly and organized and good at what they do. The food was excellent, including on the Lido deck. The ship was clean and well kept and had the feeling it was "new". At ports the ship was efficient at getting the passengers off and back on board. I have no complaints at all. If you tour in Edinburgh, remember that there is a long walk UPHILL to the top of the castle, and it is tiring. And a long walk back down. I have travled to over 125 nations in my business years and as a tourist as well. This included trips to Scotland, England, and Ireland. I did not find the cities on the cruise of great interest, but one did get a good feel of what Ireland was like and ENgland, and scotland. There is a reason that the british isles are characterized as a nation of pubs and shopkeepers, and it was ok and a good time could be had. I would recommend this cruise. For a summer cruise that took a risk of being in the north atlantic area, the seas were quiet and not much rolling of the ship at all. I didnot see any ill passengers at all, which i have seen in other oceans and cruises. This cruise is cold, wet, and windy. Recommend wool socks heavy, rain hat, and waterproof coat with hood. Layer up. Read Less
Sail Date: June 2019
I have been fortunate to travel to the UK on several occasions, visiting family, presenting at conferences and enjoying the theatre scene. So exploring London before heading to the cruise was not a high priority, although the Park Plaza ... Read More
I have been fortunate to travel to the UK on several occasions, visiting family, presenting at conferences and enjoying the theatre scene. So exploring London before heading to the cruise was not a high priority, although the Park Plaza Westminster Bridge Hotel, where I stayed before and after the cruise, was well located to explore walking and public transport. Embarkation went smoothly and the cabin attendant was very welcoming. I had booked anytime dining and enjoyed the flexibility that enabled. It meant the opportunity to be seated with a range of people and share experiences on the journey. I had never been to Guernsey or Belfast or Orkney and I loved the discoveries in these destinations: the appealing Chapel in Guernsey, walking the walls in Derry, and the standing stones on Orkney. I also loved the chance to revisit Dublin, Edinburgh and Glasgow. I was travelling solo so I took advantage of the ship activity quizzes to introduce myself to people. I also very much enjoyed the pianist/singer in the Crooners. Loved his sense of humour and knowledge of the music he was playing. I also enjoyed the art mini-lecture and the art auctions and came away with two very attractive lithographs. I would certainly go cruising again. Read Less
5 Helpful Votes
Sail Date: June 2019
This was a 13 day cruise of the UK. We planned it for a long time and worked with a travel agent. The ship is older but had recently had some renovations done to it. Our cabin was lovely and was always clean thanks to excellent ... Read More
This was a 13 day cruise of the UK. We planned it for a long time and worked with a travel agent. The ship is older but had recently had some renovations done to it. Our cabin was lovely and was always clean thanks to excellent stateroom staff. Although the TV often did not work. We were given a $50 credit for this. We were told by other passengers that the food in the expensive specialty restaurants was really good but the food in the buffet and regular dining rooms was really just slop. It was uninspiring and unappealing and was usually cold with horrible vegetarian offerings. It always looked like the chef was on a cheap budget. After awhile it became quite depressing to never have a really nice meal since we had paid for meals and had expected some nice meals. We sometimes complained and our meals where replaced with new hotter versions but the next night we got the same cold food. It became irritating to deal with. I do not know how to really explain the Princess Shore Excursions. They went to wonderful places but were restrictive and you always felt uncomfortable due to buses that actually had no washroom facilities that were usable and were uncomfortable if you actually had legs -- there was no room to put them. You were always "on the clock" and had some tour guide or Princess excursion person lining you up like a cattle beast. I will never go on a Cruise Ship line shore excursion again. I heard many husbands saying to their wives that they were not spending any more time on buses that crammed people in like sardines. That being said, their were some really excellent tour guides that knew a great deal of their City and their Country and shared their stories with humour and fun. Entertainment was good on the ship and we attended some shows. Shopping was a bit snotty on the ship especially in the jewellery shop. The art work looked somewhat old and tired for some reason??? The public bathrooms on Deck 15 outside of the Horizon Buffet were moldy with broken tiles -- guess they were not part of the recent renovation. I am not sure I would go on another Princess Cruise Line cruise. My husband and I are planning 2 more cruises -- one in 2020 and another in 2021 but don't think we will use Princess. Read Less
6 Helpful Votes
Sail Date: June 2019
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with ... Read More
I chose this itinerary because of its itinerary. Had never cruised around the British Isles even though I had cruised about 30-40 times before world-wide. This is my first cruise with Princess. Front Desk experience was worst ever, with staff giving incorrect answers (rather than saying that they don't know). Embarkation/Disembarkation was VERY SLOW, possibly because they were trying to use a new system. Cabin needs complete overhaul (I do understand that a major renovation is scheduled at the end of this season). Air Conditioning duct sent out black particles on our bed (and we could have breathed in some of those while we were sleeping). After many calls, someone finally came and put in a temporary make-shift filter. The cooling "thermostat" failed one night, and the cabin was freezingly cold with strong COLD air blowing out right above our bed. Calls to Passenger Services that night did not help. No one came (even though we were told that someone would come and take a look). It took 2 more calls in the morning for someone to finally come. Dining and Casino staff were great though. Excursions were very expensive/over-priced (a similar local tour would likely cost half or less) and yet most of them were quite disappointing. e.g. One full-day excursion departed an hour late (because of the disembarkation long line), and returned 15 minutes early. As a result, of the 2 major visit/stops, one 2-hour stop became a basically 40-minute photo stop (barely time to go into the castle ground, took a few garden photos and left). Then, with a long 2-hour lunch, the afternoon stop (with free time, shopping, promised/stated) was completely cancelled...not even a photo stop. We went barely into that town, and immediately turned around and came back to the ship. Everyone complained, and we received a 40% refund (but the whole day, and probably my only chance of visiting those cities/castle totally wasted.). Another excursion used a fairly old bus. Not only that there was no air conditioning, but also no air circulations...for 2-3 hours. It was a hot day and a FULL bus too. Again, I believe everyone complained and we got a 20% refund (but the condition was so bad that I hope no one got sick afterwards). If you like comedians, then the entertainment was good (good guest performers), but that seemed to be the main thing this cruise offered. No magic show, no acrobatics, no jugglers, and horrible singers. I ranked Entertainment worse than all my previous cruise experiences (even though I do enjoy comedians....but not almost EVERY NIGHT!). The 2 violinists on board were great though, but they performed at times when I was either on a full-day excursion or busy eating dinner. Read Less
7 Helpful Votes
Sail Date: June 2019
When on our previous 24 cruises with other cruise lines, we often saw Princess ships in port. We always admired the look of these and since they attract quite a high "official" rating, we decided that one day we would sail ... Read More
When on our previous 24 cruises with other cruise lines, we often saw Princess ships in port. We always admired the look of these and since they attract quite a high "official" rating, we decided that one day we would sail Princess. We live in the UK so when the Round Great Britain programme featured the Crown Princess, we booked with excited anticipation. Oh dear....we were so let down and felt so disappointed with the reality, so here goes: The personal highlights of cruising for me are exceptionally good food and very good theatre entertainment evenings. This cruise let us down badly as the food in MDR I would rate from fair to very poor and the Buffet only fair in terms of quality. The entertainment arrangements were crazy as most evenings there would be one comedian or one singer, on stage twice in the main theatre whllst the singers/dancers team were featured for only one performance in a relatively small lounge which was full, so that guests were blocking the passage-way outside of the lounge trying to watch the performance. The quality of the "shows" was, overall, mediocre, with people seen to be walking out on the act on several occasions. The ports of call were fine, but we were surprised to have to pay unreasonably high costs for shuttle bus transfers into town on occasions. Drinks were more expensive than I have seen anywhere and when served were never accompanied with a receipt, so I had no idea how expensive until I called up an account statement later. I never bought a drink after that. The Spa costs were prohibitive, so we didn't use this facility. On the positive side, the room steward was exceptionally good, as was our waiter in the MDR. In fact, all staff were pleasant, cheerful and hard working. In fact, I feel that these people "save the day" for Princess and I hope that they are suitably rewarded for doing so. On the subject of crew, i only saw one middle ranking ships officer (who had dropped into the buffet for a snack) anywhere until dis-embarcation, when some appeared to organise the process. The ship's condition was very good and very clean and our stateroom was immaculate. Would we travel again with Princess.....NO Read Less
Sail Date: June 2019
We chose the British Isles cruise through Princess due to the ports. It is a very port intensive cruise but you see a lot and each port has a lot to offer. Embarkation and disembarkation out of Southampton was so easy. We took a private ... Read More
We chose the British Isles cruise through Princess due to the ports. It is a very port intensive cruise but you see a lot and each port has a lot to offer. Embarkation and disembarkation out of Southampton was so easy. We took a private taxi to the Southampton for embarkation and drop off could not have been easier. For disembarkation, we used Princess to get us to the airport. Though we had to be up early, they got us to London Heathrow in an hour and a half. Activities and Cruise director staff was wonderful. We had two sea days and there was lots of activities to keep people busy or movies in the stateroom to watch. Food in the dining room left a lot to be desired but if you do go for breakfast get the french toast, super yummy. The buffet had lots of options and the food was pretty good in the buffet. We did some shore excursions through the cruise but the majority with third party companies. Overall, the cruise was very enjoyable. Read Less
2 Helpful Votes
Sail Date: June 2019
Ports and excursions and great reviews of service. Ports were so much fun. Got to see main cities and learned a lot about the history of Ireland and Scotland that I was not aware of. Excursion guides were very informative and friendly. ... Read More
Ports and excursions and great reviews of service. Ports were so much fun. Got to see main cities and learned a lot about the history of Ireland and Scotland that I was not aware of. Excursion guides were very informative and friendly. Most of the coaches were up to standards. Weather was great during this time of the year. Food was great even in the buffet. The specialty restaurants were excellent. Would of gone to them every night if I could. All of the entertainment was fun and worth it. Steward was excellent and attentive. All the bar tenders and bar staff knew us by names and remembered our favorite drinks. Effy staff were great. Front desk staff were attentive and helpful Internet was not the best but the ship was being updated during cruise and by the end of the cruise the internet worked faster. Medallions were introduced this cruise as well and were easy to use. Will use Princess again! Read Less
3 Helpful Votes
Sail Date: June 2019
We were looking into cruising around the British Isles and Princess offered the best time of year and the most ports of call that interested me and my family. My husband and I had cruised before on two other cruise lines for a shorter ... Read More
We were looking into cruising around the British Isles and Princess offered the best time of year and the most ports of call that interested me and my family. My husband and I had cruised before on two other cruise lines for a shorter time, but had heard good reviews of Princess. We were not sorry in the least that we chose the Crown Princess for this Trip of a Lifetime!! After winning the battle with a serious health issue last year, my husband decided that he was due a very special trip this year. Being retired, this was truly a leap of faith financially for us. Our two grown children were also able to join us and the British Isles were at the top of all our "Bucket Lists", especially since my husband had been delving so deeply into his British genealogy while re-cooperating. The Crown Princess is a massive, elegant ship, well-maintained and appointed. We "splurged" on a balcony room and will never regret it - waking up at dawn and gliding by the green coast of Ireland will be one of the most beautiful memories I will ever keep. The stateroom was extremely clean and comfortable, and our stateroom attendant could not have been more pleasant and sweet. The abundance of wonderful food was amazing, and with a diabetic and a vegan in our group, all our dietary issues were easily satisfied! Unfortunately, with all the great excursions that took us off the ship, we never had time to fully enjoy ALL the fun events that the Crown Princess had to offer! (But our family did win TWICE at the nightly Trivia event that we made sure not to miss!) We also greatly enjoyed the movies and live entertainment in the theater, and also braved the chilly wind on the deck at the Movie Under the Stars one night, wrapped in cozy blankets with bags of popcorn! Every crew member who simply passed us in the hall, or served our dinner, or cleaned our staterooms greeted us with big smiles and a helping hand. We spoke with several who told us what it was like to live and work on such a huge cruise ship - and they all loved doing it! I know every cruise is different and there are no guarantees that each one sails through smooth waters in perfect weather, but that was our lucky experience! Princess took great care of us, made Britain and France accessible to us with amazing shore excursions, and played host to our family in so many unexpected ways! How wonderful it was to have the four of us together again for 12 glorious days filled with beauty and laughter! Thanks, Princess!! Read Less
1 Helpful Vote
Sail Date: June 2019
I wanted to cruise the British Isles. We embarked in Le Havre which I did not feel was a comfortable port to embark or disembark. It is 3:30 hours from Paris. It is a long trek back and forth. I found that the staff on the Crown Princess ... Read More
I wanted to cruise the British Isles. We embarked in Le Havre which I did not feel was a comfortable port to embark or disembark. It is 3:30 hours from Paris. It is a long trek back and forth. I found that the staff on the Crown Princess was fantastic. The ship does not look like it has been refurbished. The entertainment is boring and geared to an older crowd. There is no sail off entertainment or parties. I found the that when I was on the ship I was simply bored. The food in the dining room was fantastic and the service was amazing. We had anytime dining through out the 12 days and we were always seated almost immediately when we arrived. The homemade ice creams for dessert were simply unforgettable. I was disappointed at the fact that there was only one side of the buffet set up for breakfast. I got tired of walking around with my food in my hands to find a table to sit I didn't understand why only one side if they have at least 3 that I could see. Our stateroom was dark. Very poor lighting but the beds were very comfortable and I was able to slee very well. Read Less
Sail Date: June 2019
Attracted by the itinerary, we have chosen this cruise. Initially, we were unware that Liverpool was not there and replaced by 2 days at Dublin. It ended up this gave us a chance to visit the famous Cliff of Moher. We arrived London ... Read More
Attracted by the itinerary, we have chosen this cruise. Initially, we were unware that Liverpool was not there and replaced by 2 days at Dublin. It ended up this gave us a chance to visit the famous Cliff of Moher. We arrived London few days earlier to give us a chance to explore this famous city before jumping into our cruise ship. Embarkment was simple, easy and quick as we arrived the pier around 1pm. In the beginning, we were a bit concerned about some of the negative comments on Crown Princess but they were gone after on board. We don't see any major signs of rusting or worn out within the ship. Cabin was nice and clean as usual. Service was good especially in Michelangelo dining room. We met Marius, the Head Waiter, who always gave us warm welcome as well as Pong who served us dinner with professional standard. In view of the high food cost these days, we were satisfied with most of the food quality. We even have lobster tails one night. The Horizon buffet restaurant was another surprise to us as services were excellent as the waiter kept on asking us if we need drinks or refill and managed to clean up the table as fast as they can. We even have fresh oysters for at least 2 times (not even offered in the dining room). Negative points, they have. Soups were a bit salty (even though oldies might have poor taste buds - bad for health). Beef products were a bit tough not because of the wrong cooking skill but due to meat quality. We found better one last time at Ruby 6 months ago. Though bread and buns were good, the cake quality needed to be improved. Stateroom service was good. We have nice and clean toilet and comfortable bed to sleep all nights. Entertainment was a bit insufficient as they have too many comedian shows (maybe due to cost cutting). We didn't join their shore excursions (except for shuttle bus services from ports to city) as they were too expensive. We used outsiders that cost almost 40% cheaper. Princess has introduced the medallion device that helped a lot to open the door of our stateroom and shopping (for identification). Overall, it is a good value for money vacation. Princess is Princess and you can't compare the standard in the past to the present as the purchase value of $$ are no longer the same. Have purchased future cruise credit in the ship and will definitely looking for another amazing journey in the near future with Princess. The only really negative comment is that disembarkation was a bit messy. They should separate the line of passengers of port visit only from the passengers who have finished their cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ... Read More
Age group is 47-50 with a 12 year old. Atlanta We chose this cruise for the ports and this was our daughters first trip abroad. We wanted her to see Paris along with the other ports fabulous ports in Ireland and Scotland. Pros to this ship was the great new sleep system. They have all new beds with fabulous pillow tops that call to you after a long day of touring! Our cabin was clean, but a little too small for a balcony. Also the wait staff was friendly. I celebrated a birthday on board and I felt the balloons and the card felt like a great personal touch. Made me feel special. Cons to this ship were the food. The buffet was a hit or miss and the dining room was below standard or what we are accustomed. The ship's aged and in many placed severely, like the pool deck at the back of the ship had wood splintering off the steps. We didn't use the pool as it was to cold, but I would be concerned for injury. It would have been nice to have a ship that offered a enclosed indoor pool for this British Isles cruise. There are no frills of amenities on board. I believe there is a basketball court. The entertainment was poor. We attended a concert, comedy, and a production. We booked 1 shore excursion, London on your own. Which basically was transportation into London. Immigration policies changed, so it took longer to get off the ship, cutting into our time in London as it is 2 hours each way. Leaving us 4 hours in London. Because the cruise offers disembarkation and embarkation in several ports, and South Hampton was one of them, disembarkation for an excursion seemed disorganized. In hindsight, this excursion wasn't worth the expense, $99 pp. I am glad that we booked all private tours. This cruise was port heavy, with 2 at seas days. We were pleasantly exhausted and enjoyed almost every port. I'm not sure we could have stayed awake for late night entertainment, although we did try them. All in all, we had a great vacation and loved loved loved Ireland and Scotland. We went into this cruise excited and positive and we couldn't be more pleased. Would I sail with Princess again? Yes! A long as it's a newer ship with a great deal. Read Less
3 Helpful Votes
Sail Date: June 2019
We had been recommended the ports on a British Isles Cruise from a friend. We found the ports on a Princess cruise. We had cruised Princess several times before and were expecting a level of quality in the ship and staff that ... Read More
We had been recommended the ports on a British Isles Cruise from a friend. We found the ports on a Princess cruise. We had cruised Princess several times before and were expecting a level of quality in the ship and staff that unfortunately we did not receive on this cruise. The Crown Princess seems to be a tired ship with a tired staff and crew. They seem more interested in selling you extras than providing the experience a Princess Cruise has been known for. The food was excellent. The desserts were consistently good. The entertainment was below par; the sound system made everything worse- tinny with excessive reverb on every musician and singer. The salon staff were hard core sales people determined to sell you more services and product rather than delivering on the services you purchased. The staff overall seemed as tried as the ship. Our steward did a good job, though we hardly some him and there aren't the extra perks Princess had provided in the past- the attention to details and the offering of services (ice, etc.) that we had been accustomed to. The one excursion we took with the ship was overprice and did NOT deliver on the items described on the Princess website. Overall we had a great time in spite of the disappointing ship and service. Read Less
2 Helpful Votes
Sail Date: June 2019
Joined the cruise in Le Havre which seemed to confuse a lot of things. Boarded fist day with cruise card, next day was delivered ocean medallion as well. First time I returned to my cabin door was already unlocked this needs to be ... Read More
Joined the cruise in Le Havre which seemed to confuse a lot of things. Boarded fist day with cruise card, next day was delivered ocean medallion as well. First time I returned to my cabin door was already unlocked this needs to be emphasised better as thought my room had been left unlocked! Internet MUCH faster with new system which is great. Loved the new beds very comfortable. New tvs are good with a lot of on demand tv shows and movies BUT did miss the bridge announcements coming through on tv. The tv weather was not updated for more than 7 days, stuck on an old forecast. My cabin was very warm had thermostat set on Lowest setting almost the entire cruise and very hot at night. Food was excellent. Didn’t wait more than 10 minutes for tenders, very slick operation. Ships tours as always are very expensive I did all of mine with similar itinerary online for 50% less. Shows We’re repetitive from previous cruise 18 months ago. I was given a new set of exactly the same forms the day after I embarked!! The most annoying thing is the non stop Effy and Art Auction leaflets. What a waste of paper. Perhaps people could sign up for these things rather than delivering to every cabin. My passport was taken from me in Southampton and returned on disembarkation day! As usual there were the chair hogs in International cafe who were not eating or drinking but taking up the chairs preventing others using them. Laundry is a nightmare 2 washers and 2 dryers for 2 floors and token machine not working! Would have enjoyed more time in some ports. Read Less
1 Helpful Vote
Sail Date: June 2019
Wife and I, 60s, cruised the British Isles from Jun 17 to 29th, from L'Havre. Embarkation simple and efficient. Choose an inside cabin on the Aloha deck at a very low price; cabin we fine as was the cabin steward. Food and service ... Read More
Wife and I, 60s, cruised the British Isles from Jun 17 to 29th, from L'Havre. Embarkation simple and efficient. Choose an inside cabin on the Aloha deck at a very low price; cabin we fine as was the cabin steward. Food and service in the buffet was very good which was very beneficial since in the restaurant(s) it was very sketchy, many of the staff ill prepared to serve English speaking passengers. Many of the dishes just inedible, many not what you’d expect from their description, and a (very) few just splendid. Best to get a table for 2, so that you don’t get out of sync when sharing a large table but few are available, and when doing so you miss prime socializing. Tried the specialty Italian restaurant for $29 and was greatly disappointed in the fish served, yet wife had a great rack of veal (which I helped her with). That restaurant is on the 14th deck and aft. Little known and little visited is the adjacent bar and pool with bar, a quiet retreat. Entertainment was bad to poor, except for one or two nights in the theater. The venues in the small lounges were at most mediocre, and not frequented by many, except the heavy drinkers - some bought a 15 drink per day package for somewhere around $750. I think the crowd was an older one, and many retired after dinner; there was a new port of call almost every day, so many got a little tired-out. Ports of call were great, and for visiting there were many opportunities, with shuttles which ran from the ship into the cities for around $ 20 per person r/t (tendering, when necessary, was of course free). Many excursions were available from $100 to $250 per person. The seas were calm and the weather very nice; the norm for the first part of the trip, but as we looped back headed to Inverness, we caught warmth from the heat wave hitting Europe and by the time we hit Edinburgh, it was in the mid 70s. The night we approached L’Havre passengers were swimming! Like the tropics. A very mediocre trip and we would only go again if we could get even lower prices and stay in a balcony room. 12 nights in an inside leaves your sinuses open to adverse effects from the ship air conditioning, which was actually very comfortable. Read Less
5 Helpful Votes
Sail Date: June 2019
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and ... Read More
We have experience on four different cruise lines. This cruise took us to the British Isles aboard the Crown Princess, It was our first and last with Princess Lines. With the exception of entertainment the most comfortable bed ever, and our cabin steward, everything was below average, We are not whiners and try to look for the best so I'll share a few examples to document our disappointment. Ship breakdowns caused delays and many missed excursions. (100 dollars onboard credit issued as compensation) The second-day departures for excursions was absolute chaos, Staff seemed to be as uninformed and confused as passengers. Room Service breakfast was cold cereal or mass produced baked items that were of vending machine quality or egg muffin (arrived cold and soggy) we gave up after two mornings. Buffet meals were barely warm and bland. We had any time evening dining. Menus were average and service was rushed. Severs were rushed and snippy if a diner changed an order or asked questions. On two occasions people at our table sent meals back because they were so poorly prepared, Lobster tail night presented a mini lobster tail about the size offered at stake and lobster night at budget steakhouses, Most conversations (even from Princess veterans) at dinner centered around the poor food and service and day-to-day sometimes outrageous hassles. The last night when the Chef and kitchen staff were introduced, the host asked the diners to give them a 10 on post cruise surveys. Our balcony stateroom did not have a couch or leisure chair. It was the desk chair or the bed, Railing was pealing varnish. Large screen TV, that kept failing the first two days of the cruise, Our lunch river cruise on the Paris excursion was literally a bad dream. The barge was more crowded than airline economy coach seating, They said the vessel was air conditioned, but I couldn't detect any. Almost everyone was using brochures to fan their faces. The noise was so intense from loud intoxicated guests narration, and the music and singer could not be heard. Sone excursions advertised on your own time for shopping or exploring. It was true but the time was 15 minutes max. In Paris that meant time for a picture of the Eiffel Tower and a single souvenir kiosk. Read Less
8 Helpful Votes
Sail Date: June 2019
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an ... Read More
We chose this cruise because of its itinerary. I realize we may be somewhat jaded because we mostly travel on smaller luxury cruise lines, so I will begin with the positives. During our cruise the company upgraded their software in an attempt to improve their Internet, door locks and security system. Their service in most of their restaurants was very good and the food in their specialty restaurant, Crown Grill, was truly excellent. The gym and spa were also very nice. Other than that, our experience on Princess convinced us that we would never travel with them again. My sincere apologies to those of you who repeatedly cruise on Princess. However, what we discovered is that the vast majority of people who do more than one or two cruises with Princess have never even tried any other cruise line. Those few who had, only have compared it to Carnival, RCCL or NCL. Let me tell you there is a whole different world out there. Our current voyage began with a delay of 5+ hours. We were informed via text on the morning of our sailing that the ship had a problem with their generator and that we should not go to the docks, but that they had arranged with a local hotel to “house” us and they would shuttle us over when the ship was ready to board. It was a disaster. Over three hundred people were in the lobby and restaurants of the hotel. People were lying on couches, on the stairs and virtually everywhere. No food was served, no information given, as apparently the cruise line representatives at the hotel knew as little as we did. When we finally were shuttled over, the check-in process was a mess. We were assigned to a line. Then the disabled passengers were assigned to the same line and moved ahead of us. Finally, we made it through the line and were given the OK to board just as the ship’s excursions for that day were returning. The line to board the ship was around the block...and, oh yes, it was raining. The problems did not end there. Internet - The Internet on most ships is slow. Princess internet was nearly non-existent. I couldn’t even get my email. I went to the Internet cafe which is rarely covered by staff and was told that the connection was totally down and that I would be better off in my stateroom then in their computer room. Huh? I found the only time I could get a connection was while we were in port, either using my cell phone or in some ports using the wi-fi of the port, certainly not from the ship’s wi-fi for which I had paid $159. After the new system was installed on our next to last day, the connection did get better and we got those two days for free. For the others the cost of Internet has gone up dramatically. Ship’s staff - On the second day, the schedule said they were having a ping pong tournament. Passengers showed up, but no one from the ship’s staff did. The only time we ever saw the ship’s social director was when he introduced the evening’s entertainment. It wasn’t that he was a negative, he just didn’t exist. We also had very little contact with our cabin steward which we found to be very unusual. Food - Other than the Crown Grill specialty restaurant, the food on Princess is so far inferior to other cruise lines, I can’t imagine where they hired their chefs. We were on Club Level, so we were able to go to a different restaurant. Same food, slightly better service and quieter...but they did not have tables to share, which is our preference. There were several days when the menu choices were so limited, we had a difficult time finding something to order. For breakfast, we did have very good service and better food in our club class dining room. Then came the “coup de grace”. At breakfast in our special section, the waiter spilled tomato juice down the back of my wife’s new cashmere sweater. They apologized and promised to clean it and bring it to our room. Apparently, they tried to wash and machine dry it because it was shrunk and totally ruined. Who machine dries a cashmere sweater? We then got a call telling us to come to the front desk and file a claim. When we read the form in big bold print it says this is not a claim, it is just documentation of the event. When we tried to show them the form, the staff person began arguing with us. Entertainment – very inconsistent; some good; some poor Announcements – although they said they would not broadcast into the cabins, they did. Lines – the lines to get off and on the ship were long and tiresome. Overall, although we did like the itinerary, we would never cruise with Princess again. Read Less
4 Helpful Votes
Sail Date: June 2019
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and ... Read More
We booked this cruise to spend time with family and visit places we’ve never been. However, the ship was old and falling apart and caused us to miss Dublin and be late to Liverpool. We didn’t even get to stop at Guernsey at all, and the captain announced it as though it was a good thing we “get to” spend another day at sea. In every case the time spent at each port was much too brief. The smell of sewage came up from our shower drain, water soaked the carpet in the halls, a toilet that didn't always flush, broken elevators, bit up by something during sleep with new red marks each morning, internet that didn't work. Four of us were crammed into the tiny cabin and it was torturous, but there was nothing we could do so we tried to make the best of it. With such an incredibly small shower, it was a wonder why so much space was taken by a thick folded metal stool double zip-tied hanging from the handrail inside. The gym was old with broken equipment. For all the technology they’re adding with touch-screens and their new “medallion,” the ship itself is still a dump. The “entertainment” was embarrassing, with the target audience being over 90 years old no longer of sound mind. I watched three shows to be nice to other family who wanted us to go with them, but each show was awful. Ship activities consisted of those you’d see at a retirement home, like bingo. Unfortunately we witnessed a Zumba class right in the middle of a main open area, and we will never be able to un-see it. We felt generally trapped without anywhere nice we could go, and it was like a prison on the sea.  The food was not good and literally inedible in some cases; fake eggs, plastic bacon, rubber cheese, food with a chemical taste, and lots of breads and sugar. Princess Cruises lied to us about some of the excursions, inclusions and packages, and when we brought it to their attention they didn’t make things right. Multiple lies to trick us into spending more money, like promising a free reservation for premium dining but then telling us after eating it’s not free, or telling us we can’t leave the ship unless we pay for one of their excursions. We purchased soda packages for the kids and yet they were often told “no” or only allowed a very small portion, so we can warn everyone the packages are not worth it. Prices charged were higher than what was listed on the menu, and it’s unfortunate you can’t trust them to be honest. This cruise was a waste of time and money. It even made us all sick, probably from the bad food and being trapped on a dirty old ship. “Come back new” is a lie - I feel wiped out and ripped off. It was a terrible, awful experience, and one that I never want to repeat as long as I live. Now I need to plan another trip to the UK without the limitations of having to get back on a ship by dinner time. If I ever take a cruise again, it won’t be with Princess. Read Less
3 Helpful Votes
Sail Date: June 2019
I chose this cruise specifically due to the fact that it included Liverpool and a Deluxe Beatles tour that included access to inside tours of John Lennon and Paul McCartney's childhood homes. Due to a series of events, my excursion ... Read More
I chose this cruise specifically due to the fact that it included Liverpool and a Deluxe Beatles tour that included access to inside tours of John Lennon and Paul McCartney's childhood homes. Due to a series of events, my excursion was cancelled and I was told there was no room of any of the three lesser Beatles tours available. What lead to this? First, bad weather prevented us from tendering at Guernsey (which we heard from others happens quite often so I am wondering why it is included as a port). We headed on to Cobh where, as we docked, there was a problem with a generator which the captain said he had never experienced. We limped into Dublin hours late and extended that stay which made us late into Liverpool and resulted in the cancellation of my Deluxe Beatles excursion. In the mean time, our toilet had been running, so we reported it but got no one to look at it. Our toilet stopped flushing, so we reported it. After a while someone came to "fix" it and, as a result, our toilet overflowed, filling roughly 1/3 of the balcony cabin. Items we'd had on the floor were moved (including my husband's soaked shirt), the padding under the carpet was removed, a wet vacuum was used on the carpet, and large fans were placed in the room to dry the carpet. The fans had blown out the power so there was no air conditioning. We were told there was no other room to stay in for the night and that the best they could offer was to turn off the fans for the night. After my husband spent over an hour dealing with a supervisor who told us there was no other cabin available she finally found a single interior room that we could use for that night. My husband canceled his Wales excursion to help me find Beatle-related activities to do in Liverpool the next day. His excursion had been taken down to about half what it was supposed to be anyway due to the time constraints that resulted from the late arrival in Liverpool. Everyone on the cruise was given $100 onboard spending money for the troubles with the itinerary. My husband and I were each given $100 each for the trouble with the cabin, but I can't get back to Liverpool, take the tour I wanted and get back home on $100. Weather issues can happen on a cruise. Mechanical issues can happen too. But someone made the call that we should extend the stay in Dublin at the expense of the Liverpool stay. I guess they assumed that more people would want the time in Dublin than to arrive on time in Liverpool - but it would not have been my choice. We were so late into Dublin anyway that those who tried to make it to the Trinity Library to see the Book of Kells had the door shut in their faces. Read Less
3 Helpful Votes
Sail Date: June 2019
We went on this cruise with my cousins who had already booked. My father is from Scotland so I was looking forward to setting foot in the homeland so to say. Embarkation went well but the tour to Windsor Castle as part of our ... Read More
We went on this cruise with my cousins who had already booked. My father is from Scotland so I was looking forward to setting foot in the homeland so to say. Embarkation went well but the tour to Windsor Castle as part of our Disembarkation was far too rushed for the time that was allowed. Did not even get to see the village of Windsor or eat lunch as promised. Made it a very over priced transfer to the airport. Most of us in the group were not happy. The guide apologized but Princess knew well ahead of time that all tour groups into the Castle have to go through a special admission gate and the line up for this was 6 - 8 blocks long. We waited over 1 1/2 hours just to get to the security checkpoint. That left us with about 45 minutes to see what we could. None of this was spoken about when we booked the tour or as we travelled to the Castle. Princess notified us that due to a royal function some parts of the castle would not be open as advertised. Why would you even offer such a tour before hand? The cruise line would have known that it was Royal Ascot race time and the royal family would be in residence so part of the castle would not be available. We, as pre booked tour passengers, were not notified about this until 4 days before the tour. With the internet not working we had no choice but to take the tour to get to the airport. In retrospect, we should have cancelled and taken the direct connection or made them pay for a phone call to another taxi service for transport. Good thing was we at least got to see some of the castle, St. Georges Chapel and sample the wonderful ice cream they sell there. We didn't go on a tour to Versailles from Le Havre because of the length of the tour, (8 - 10 hours) but this is another situation that Princess knows about but does not communicate very well. For the most part France closes on Monday. We were in port Monday and even the town of Le Havre had very little open. Our research ahead of time showed that Versailles, which I would truly love to visit again, is always closed on Monday. I wonder when those who booked this tour found that out? Another disappointment was not being able to see Guernsey Island. The seas were so rough they didn't even take on the pilot to try to go ashore. It was the right move by the Captain as this is a tender port, however we learned after that this cruise itinerary is rarely able to dock here. Over half of the time the weather or seas are so bad they cannot tender passengers to shore. Why do they continue to make this a stop?? Very rough seas and high winds on this day at sea also meant that we got bounced around a bit. Depending on which way you were going you had to walk up or down hill as the ship was listing so badly. Next problem once they got the ballast water shuffled around so we were more upright we were told that the front thrusters had been damaged. The next day it was a diesel generator, then it was an electrical problem where the elevators stopped for a bit, kind of a domino effect of once one thing was close to being corrected something else went wrong. Yes they did give each of us $100 on our accounts to try to cover our concerns and disappointment so I guess that is a plus for them. Then there was the internet. This is not a reasonably priced or reliable function on this ship from other reviews I have read. We did purchase the 1 hour package before we sailed and were trying to be very careful how we used it. Very frustrated when something that would normally take less than 1 minute at home took over 15 minutes on the ship to download. When we checked with the IT guy downstairs he let slip something about damage due to a fire then corrected himself very quickly and referred back to the mechanical problems with the thrusters and such. After one more try to use the service we finally asked for a refund and the IT tech quickly credited our account. My cousin and I both having English and Scottish ancestry wanted to try the afternoon English tea on board. My recommendation is don't bother, wait until you go ashore on your own and find a nice bakery in town and enjoy a tea and scone there. On the ship, everything was rushed. The pastry server came around before we even had time to select our tea and didn't come back. They have a tray and you pick the item(s) you think you want, serve it and then run away to someone else. The same with the sandwiches, which for us came after the pastries. The scones we were served were dry and crumbly even with cream and jam added. Neither my cousin or I enjoyed the experience. The ship is still in the throws of reconstruction. This Medallion Class stuff was being installed as we were sailing. From other reviews it has been this way for a long time. Several of the public areas were boarded off with lots of hammering and sawing noises going on. When you pay lots of money not just for your trip but for just about everything else while on board you don't expect to have to avoid power cables and construction sites. (My husband thought he heard that it even cost to vote during the contest for the Voice of the Ocean competition finale. Don't know if this is true though as we were only outside of the theatre reading when this was going on). They probably would have been able to accomplish so much more by letting the ship stay in port or dry dock for a week, do the upgrades then set off all shinny and new. I always try to look for positives and I have mentioned a couple here. Another one was how the Captain handled the multiple problems that occurred. He tried very hard to keep everyone informed and made sure passenger and crew safety came first. Others we spoke to felt the same way. He was trying to make things better. I think all these mechanical problems indicate that Princess needs to look at getting this ship refurbished properly and not on the fly. I did get to set foot in Scotland though so that goal for this trip was accomplished. I doubt either one of us in our group will make Princess our first choice for our next cruise. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise for 2 reasons: First because we had cruised with Princess in the past band were very satisfied with that experience, Second because of the itinerary. We were looking for a British Isles cruise and the fact that this ... Read More
We chose this cruise for 2 reasons: First because we had cruised with Princess in the past band were very satisfied with that experience, Second because of the itinerary. We were looking for a British Isles cruise and the fact that this itinerary included Guernsey(for me!) and LeHavre, France( Normandy D Day Beaches for my husband) had us sold. We started our cruise with an overnight in London, booked through Princess. We were not aware the transfer from Heathrow to the hotel was over an hour. This hotel was quite a bit away from major tourist sites in London, making it difficult to see much in 1 day. Also our hotel room was not much larger than a walk-in closet!! The transfer from the hotel to Southampton port was smooth and so was checking in to board the cruise. So we began our cruise, excited to see our destinations and begin our excursions!! Well our first stop was Guernsey and my husband had been checking the weather and saw it was not looking good(100% chance of rain, very windy) but the ship was heading there so we figured it would be okay( we brought rain gear!). Early the morning of our arrival to Guernsey , the captain announces it is not safe as we need to tender into port and the water was too rough. Of course I was disappointed but what can you do, But what happened is we cruised straight into a storm and hit very rough waters. I don't understand why the ship did not just avoid trying to go to Guernsey as I'm sure the captain has more advance access to the weather than my husband. So we weathered the storm and made it our next port of Cobh. What happened next is the ship had electrical problems and needed extra time in Cobh to have this fixed.(Was this due to cruising through the storm, I sure think so!!) This led to the ship not being able to arrive in Dublin until 4pm( had to wait for the tides to be at certain height). We were told we would stay in Dublin until 2 am (again due to the tide level). Being that this was on a Sunday most of the major tourist sites closed at 5 pm. We had booked a historical walking tour midmorning which could not be changed, As disappointing as that was, the bigger issue was 3000 passengers trying to disembark the ship at the same time. It was quite chaotic and there were no crew available to assist and take control. People were cutting in line which caused yelling(did witness) and fighting( did not witness but heard of). So our first 2 ports of call were basically lost. We then arrived at our next stop in Liverpool slightly behind scheduled time, There was poor communication from the ship to when we would arrive and we had to go to the main desk to ask. Our excursion to Wales(just beautiful!) was shortened by a little but at least we started to experience the true beauty of the UK! From then on we were back on schedule and enjoyed all our excursions. On board the Crown Princess was somewhat disappointing . As I said earlier we have cruised on Princess in the past. I felt service was slow and there was limited interaction with staff. I felt the staff were working hard but that they were short staffed. We were also disappointed with on board enrichment lectures. They were held in a lounge where bartenders were making frozen drinks( blenders are loud!) and other passengers were talking,and playing cards. It made it very difficult to hear the speakers.Other cruises the talks were held in a more private area. The casino which allowed smoking ,did not close any doors so smoke could be smelled throughout the atrium. Overall the ship was tired looking and could use some refreshing. Saying all this, my husband and I did enjoy ourselves and thankful to be able to see and experience new places in this world. Read Less
3 Helpful Votes
Sail Date: June 2019
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into ... Read More
This was my 15th cruise and my third with Princess. The quality has definitely declined since the merger. We we first ordered to surrender our passports!?! Before boarding the ship. I can’t believe Princess would send passengers into a foreign country on the excursions after taking their passports and refusing to give them back! Princess stated that was a rule of the embarkation group who are not affiliated with the company!? They are dealing with every single customer of yours and handing over all the passports to ship personnel who refuse to return them. Some passports were misplaced (horrifying experience when trying to return back to your country)! There were only two employees to handle all the shore excusion activity when we docked at each port The boat had a mechanical failure which forced the captain to cancel a port altogether and wait for 8 hours outside Dublin for high tide. This has happened on other boats from time to time, but there we’re “projects” a crew member was attempting to fix all around the boat. The engine, the elevator(people did get stuck), numerous flooring issues taped off, room attendant carts constantly parked in hallways, etc. This went far beyond the routine “wet paint” areas you normally see. The dining staff we always in a frantic rush due to lack of enough staff. Mistakes were very common. The employees genuinely wanted to give excellent service, but were overwhelmed. The menu was disappointing. Each night came with an insert menu listing better dishes for an additional $20 per person. This cheapened the original menu items and made a family of 6 pay and additional $120 a night if the wanted to try an excellent dish! Unbelievable! Due to my past two excellent Princess experiences, I found myself making excuses for Princess to my friends and family. When we returned home and remembered all the negative experiences, we were disappointed that we chose Princess. Read Less
Sail Date: June 2019
Overall this was a very nice cruise. Ship and cabin were lovely, dining room food and company were very good. We had weather and mechanical issues that caused several cancellations of tours. They were missed on our part, especially the ... Read More
Overall this was a very nice cruise. Ship and cabin were lovely, dining room food and company were very good. We had weather and mechanical issues that caused several cancellations of tours. They were missed on our part, especially the Lake District, but overall it didn't diminish our enjoyment of the trip too much. Weather was cool and mostly cloudy, but rain held off for the most part when we were out and about. The food court was, as expected, noisy, very crowded, with mediocre food. I never understand how people can sit in there all day. The pizza was pretty good, and the tacos, burgers, and hot dogs at Salty Dog Grill were very good. Ice cream is always a treat. We did anytime dining, with shared tables, and had a delightful dinner every night. Food was very good, company and service excellent. We also went to tea most days which was delightful. Entertainment was mediocre, and it seemed there were fewer big shows than we've had in the past. We were hoping for some big sporting events on the big screen outside (women's world cup and the Stanley Cup was on), but no dice. Couldn't find any films that interested us - some we watched on our TV, but nothing in the big venues. Ship configuration was a bit strange, had trouble on a couple of decks finding our way to certain venues - lots of dead ends. Shore excursions were all very good, at least those that didn't get cancelled. Read Less
Sail Date: June 2019
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, ... Read More
Chose cruise to visit places we had not been before. For most part enjoyed our trip but: Buffet - hot food was cold - cold food was warm - salad bar was good. Dining room meals good Shops - lots of booze, candy, jewelry, clothes, souvenirs, etc. - first night someone asked for halls candy for sore throat - not available - week later heard same question and same response. Entertainment was good. Excursions very expensive and not accurately described. Travel time for excursions did not leave enough time to actually see what you went to see. Ship breakdowns frustrating, onboard construction and refurbishing interfered with trip. Captain kept us informed of problems but $100.00 rebate was a joke. Missing Guernsey was a highlight for us and we missed it because of ship breakdown and bad weather. Appreciate safety concern BUT. Understand Guernsey is quite often missed as it is to rough for Tenders so why continue to include it as a stop? Noticed immediately upon getting on ship a lot of people with terrible deep cough, some wearing masks. We took all precautions to wash hands regularly and avoid sick people BUT on Thursday June 13 we started with sore throat and by Saturday the cough. Where able to do Edinburgh but glad Sunday was sea day. 18 Hour travel time home on Monday was horrendous. Emergency Room Tuesday morning - we both have pneumonia and still recovering three weeks later. How many other people from this Cruise are experiencing the Will never travel with Princess ever again and will not recommend it to anyone. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.5 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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