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11 Helpful Votes
Sail Date: July 2016
First of all, if I had NOT been in the Royal Suite I may have rated this cruise 4 stars (but never 5 stars). And this review is probably only helpful to those people looking to book something other than the least expensive cabin. Because ... Read More
First of all, if I had NOT been in the Royal Suite I may have rated this cruise 4 stars (but never 5 stars). And this review is probably only helpful to those people looking to book something other than the least expensive cabin. Because you need to book the cheapest cabin you can. Celebrity is our cruise line of choice and we like to sail in the larger suites. We do this not only because of the extra space but also because of the perks that go along with the larger suites. For this cruise we booked the Royal Suite. It was very expensive ( at least 8 times more that the lower fare). But if I had it to do over again I'd book the cheapest room. I had read all the glorious reviews and even so I was well aware that this cruise was not going to be anything like our other cruises because of the size of the ship. We knew there wouldn't be many amenities. We were already prepared that the food wouldn't be as good. But even after those lower expectations, we both agreed that this was our least favorite cruise out of the other 9 we've taken on Celebrity. Part of the reason is that with the exception of the food and beverage staff, the service was very poor. We NEVER saw or had any way to contact our room attendant. And we needed her on several occasions. Customer Service was a joke. Of course we knew the internet would be poor but there was no internet for 4 of the 7 days and they really didn't seem concerned about fixing it. Now at this point I feel like the child in The Emperors New Clothes. Because all the other reviews of this cruise are so high. In our opinion, the cruise was good but not over the top like we had anticipated. We liked most of the excursions. However, the snorkeling was not near as good as we had expected. It's fine as long as you're not comparing it to some of the good Caribbean locations. As far as the wildlife, it was VERY cool that we got to see animals that are indigenous to the Galapagos. But after a few days of seeing them you realize that with the exception of some of the sea lions, most Galapagos species are very inactive. So.... look, there's another marine iguana laying on the rocks. Are we glad we went to the Galapagos? Yes! Another check off the bucket list. Would we go again? Nope. But back to my original point. Don't book an expensive suite thinking your going to get any VIP or higher level of treatment. If you want a little bit of extra space, then fine, go ahead. But even the Royal Suite was too small for us to want to spend any time in there. Read Less
12 Helpful Votes
Sail Date: July 2015
The Xpedition Sales Team is grossly uninformed and a number of Xpedition Passengers concurred that the information provided prior to departure from U.S. is very sparse and this team is not incentivized to provide helpful information to the ... Read More
The Xpedition Sales Team is grossly uninformed and a number of Xpedition Passengers concurred that the information provided prior to departure from U.S. is very sparse and this team is not incentivized to provide helpful information to the booked Passengers (or even prior to booking). Two nights in Quito prior to embarking aboard the Celebrity Xpedition was a waste of time and money. The J.W. Marriott in Quito is an hour's drive from the Quito Airport and has management and maintenance problems. They seem to live off the guaranteed rooms from Celebrity each weekend and have no concern for their guests. Then you have the hour's drive back to the Quito Airport for the charter flight to Baltra. The charter flight from Quito to Baltra is nice and embarkation process is reasonable. From the Baltra Airport you board a bus to the zodiac "station" and ride to the Xpedition. Once aboard a staff member escorts you to your cabin. Ours had not been serviced properly but improved after it was reported. The Chief Purser and Head of Food Operations were especially helpful and friendly and anxious to please. Expect to hear the anchor going out and coming up from all over the ship once or twice daily - since it is such a small ship. Also because it is so small the Xpedition rocks side to side when anchored. In order to be allowed to sail in the Galapagos the Xpedition (as do National Geographic and Silver Sea) must employ all Ecuadorian staff as well as use Ecuadorian food. Do not expect meals being available throughout the day as on other cruises. The main purpose of this cruise is to see the Galapagos Islands - not to eat or have any "free/rest time". There is a short window of time for breakfast, lunch and dinner. No extra places to get snacks, etc. as on other cruise ships. if you do not drink alcohol you will find this cruise over-priced because you are subsidizing the "unlimited" alcohol for everyone else. It would be nice if Celebrity would have a price option for passengers who do not drink alcohol. There are two excursions daily (none on Embarkation Day nor on Disembarkation Day). There is a morning excursion and another in the afternoon. Each evening prior to dinner there is a "lecture" to provide information to allow you to choose your excursion choices for the next day. The sales pitch by the Cruise Director to pressure Passengers to make $$ contributions to the Galapagos Fund - as well as pressure to plant trees is inappropriate and insulting in my opinion. A Naturalist accompanies each group on each excursion and they are the best asset Celebrity has for this cruise. Observing the mating rituals of Albatross, juvenile Sea Lions, Marine Iguanas, Land Iguanas, Penguins, Giant Land Tortoises- as well as the snorkeling are fantastic. The animal encounters are the absolute best part. The Machu Picchu extension (after the cruise) was "OK". First of all, Celebrity chooses flights which make you arrive into Lima late on Disembarkation Day and then you have about an hour's drive to your Hotel. Then after arriving late at the Country Club Hotel in Lima, you must get up very early for an early departure right back to the Lima Airport to fly to Cusco the following morning. Once in Cusco, the 11,500 foot altitude is very apparent so you must take things slowly to avoid altitude sickness. Several people in our group required oxygen and most had headaches from the altitude. Drink lots of water which helps. The unfortunate thing is that Celebrity subs to an Agency in Lima to handle the Passengers - and they do not require the hotels to have our rooms ready upon arrival. The disorganization of the Lima Agency was apparent throughout the Machu Picchu excursion. Flights were changed to earlier than planned so you have little sleep. The restaurant for Dinner in Cusco was a big disappointment - service was awful and food similar. The Hotel Monasterio in Cusco is a 5 Star and the lunch and dinner there were good. However, the housekeeping is no where near what a 5 Star should be. The Hiram Bingham Train from Cusco to Machu Picchu was very nice - one of the highlights of the entire trip. Take in all the scenery on the morning trip to Machu Picchu because it will be dark almost all the way of the return. Machu Picchu did not disappoint. Be prepared for a lot of climbing - no bathrooms once you leave the train station. Only go on this if you want constant exercise and no "free time" and if you REALLY want to see the animals and Machu Picchu. Read Less
7 Helpful Votes
Sail Date: December 2014
Sooooooooo disappointing after booking this cruise 13 months in advance. We departed on December 25 -- yes Christmas Day. We had booked ALL through Celebrity including airfare, transfers, etc. We felt secure knowing that with Celebrity ... Read More
Sooooooooo disappointing after booking this cruise 13 months in advance. We departed on December 25 -- yes Christmas Day. We had booked ALL through Celebrity including airfare, transfers, etc. We felt secure knowing that with Celebrity taking care of all details, everything would go well. NOT. We arrived at 11.35 pm on December 25 (we flew out of Newark, NJ) only to discover that "Celebrity comes in on Friday nights to pick up." Which meant that there was no one there to meet us. We checked our multi-paged itinerary and noted yes they had the flight right; yes it said the time. Yes the check in at JWMARRIOTT is December 26 -- and in 15 more minutes it IS December 26 -- so what happened??? No one knew. A greeter from Azmara got us a cab -- we spoke no Spanish and they didn't speak English -- and suggested we get a receipt. It was $25 and we tipped $2 -- and asked for a receipt. Neither the driver nor the bellman at JWMarriott understood and so we got our bags and went to check in minus the receipt. It's 1:30 a.m. We are told "you are not supposed to check in until 3:00 p.m." and I said, 'Where do you want me to sleep tonight" and the deskclerk insisted i leave my credit card. Done. The next morning we began a horrible, irritating and unnecessarily bureaucratic discussion with ANYONE WHO WOULD LISTEN that we had nothing to do that day, no one picked us up and can ANYONE HELP US get situated.???? No. I called the Royal Caribbean executive offices -- it was a holiday so no one was there. I gave up Christmas Day on the advice of the booking agent that "Quito for two days is a must!!" before we cruised. I called the Emergency line and the only advice they gave me was "too bad you didn't have a receipt for the cab because without it, you won't get reimbursed. Which of course they explained they would Have done! At 7 p.m. on Friday night, the Celebrity supervisor finally talked to us and said they would cover the hotel room the night before; but because we DID NOT MIND THE ACTUAL TIME OF CHECK - IN (3 p.m. on December 26) we were BOTH AT FAULT. So no meals and without the cab receipt? No refund. I was actually so tired and disheartened that I had already given this cruiseline more than $28,000 for the two of us what the hell. They could take their $27 and you know what. We had a good day in Quito. The tour is lovely and the guides are great. We then traveled most of Sunday to get to Baltra to board the ship. NOTE: THIS IS A VERY SMALL SHIP AND IS NOT IN THE LUXURY CLASS OF SHIPS AT ALL. I have cruised almost every line -- and believe me, this was basically a nice small ship that served some good lobster. It was the Holidays but on New Year's Eve they had no party planning at all. All 98 passengers milled around after dinner on the 4th deck -- which was awful -- and had to ask for Champagne at midnight. This was a very mixed crowd. Lots of families -- great -- and all ages. It could have been an amazing trip if the cruise director had planned for it. Monica, the cruise director, listened to no one. Example: I asked her why there were no hats, noisemakers, confetti -- anything -- to celebrate at midnight and she said, "oh your expectations are too high You're thinking we are a Celebrity cruise -- and we are not!" EXACTLY. The excursions are varied for different levels of physicality -- but again, Monica did not describe them well at all. All she needed to do was show photos of the terrain so that we could understand the difference between difficult and easier. When you are not on an excursion, there is nothing to do. Staterooms are very very small -- all on 4th deck were like inside cabins but with a porthole. The suites are better -- 5th and 6th deck -- but with so few, you need to book two years in advance. I wish I had. You feel the ship swaying all the time and had to hang on to the railings to walk safely. Food was good to just OK except for the fresh lobster -- which is amazing. The Naturalists are terrific but you never interact with them except on your excursion. How about our Captain and his executive crew! We never saw him, he never talked to anyone (and I did talk to many passengers about this) at all. We "saw" him at the wrap up "celebration" the night before we disembarked. He and his team were absent and it was so strange that they didn't circulate at all. HERE'S SOMETHING TO NOTE AND BE PREPARED -- We had to be out of our cabins at 8 a.m. on Sunday, January 4 but sat in that ship until 10:30 and then went to the airport where we sat until 6 or 7 p.m. while we waited for the charted plane bringing the new GALAPAGOS passengers to Baltra. The plane was very late; we were all very tired and cranky and those of us who were going to Lima did not get to our hotel until 10:30 p.m. An entire day was wasted traveling. They need two chartered planes -- and at the cost per person for this cruise they need to fix that. Now for the good part -- definitely do the MACHU PICCHU extension option as it was the best part of our trip. The hotels were magnificent -- The Country Club Hotel in Lima; the Monasterio in Coscuo, and the Santuary in Machu Picchu were just to die for. Food? the Best in the world! We loved every minute. The HIRAM BINGHAM (Orient Express) train to Machu Picchu is an experience not to miss. First class and luxury all the way. The guides were terrific and worked with us to make sure everyone was ok and able to continue climbing. We were not troubled by altitude sickness but if you are worried, just keep drinking bottled water and the cocao tea. This is the part of the journey that made up for the disappointing cruise experience. Without Machu Picchu, I would have graded the entire experience a "5 out of 10".   Read Less
Celebrity Xpedition Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.3
Entertainment 3.0 3.6
Public Rooms 3.0 4.5
Fitness Recreation 3.0 3.8
Family 1.0 3.8
Shore Excursion 5.0 4.9
Enrichment 4.0 4.7
Service 4.0 4.8
Value For Money 3.0 4.5
Rates 5.0 4.5

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