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Sail Date: November 2014
Joined the ship after being told not to board at time issued because the ship was being disinfected due to Norovirus on previous cruise. We found the ship spotless the crew did all they could to ensure passengers washed hands before dining ... Read More
Joined the ship after being told not to board at time issued because the ship was being disinfected due to Norovirus on previous cruise. We found the ship spotless the crew did all they could to ensure passengers washed hands before dining and on re-boarding the ship we were asked to sterilise hands and proceed to cabin to wash them again. May I say that most people did as asked but a number were seen by myself to avoid the units on the quay and then proceed directly to the Plaza complete with shopping to have lunch. If they refuse to abide by the request what can the rest of us do. The entertainment was excellent with the odd exception, we do think Colin (fingers) Henry should now stick to the piano as he looked at one point as if he could not get his breath while telling his (anecdotes) he may be a good pianist but is past his best now. The headliners were fantastic how they keep on the go is amazing. Breakfast in the main dining room was hit and miss as the waiters kept getting them wrong, and the choice of cold breakfast in the Plaza was not good. The main restaurant menus were good although I do think standards may just be dropping a little. We did not get good weather and it was difficult sometimes keeping our balance, we only managed to sit on deck for one day but we had a good holiday and think sometimes people complain for the sake of it.   Read Less
Sail Date: August 2014
Our second cruise, but first with teens (15 and 16) - we had a fabulous time. Loads to do for all age ranges, cabins were nice and clean, we were in C328 and our sons were C333 and both stewards were very helpful. We did not book any ... Read More
Our second cruise, but first with teens (15 and 16) - we had a fabulous time. Loads to do for all age ranges, cabins were nice and clean, we were in C328 and our sons were C333 and both stewards were very helpful. We did not book any excursions, preferring to make our own arrangements. Our trip to Malaga was lovely, we got the shuttle bus for 3 euros each, then had a wander around before walking back to the ship. In Lisbon we got the underground to Sporting Lisbon's ground, then a bus to Benfica's ground, our sons enjoyed the tours and even I found it fairly interesting and I am not a sports fan at all. Gibraltar, La Coruna and Cadiz all very pleasant but we really enjoyed our time on the ship, Our sons had the illusion of independence but we had the comfort of knowing they were really very safe on the ship,We barely saw them and had to insist that they join us for dinner in the Adriatic every night, where the food was just superb, The food throughout the holiday was great, The Cafe Jardin was lovely for breakfast and also for the boys' late night snacks where they sat with their (separate) friends into the early hours. We loved the quizzes and found Grace and Bev to be well-suited in their Entertainment Team roles. As much as my husband and I enjoyed our mini cruise earlier in the year we found the family trip to be equally entertaining. We also played lots of table tennis, shuttleboard and cards when we could get the boys away from their busy schedules. Read Less
Sail Date: December 2013
We boarded the ship in Southampton on 29/12/13 for a NYE cruise to Amsterdam. We have been on numerous cruises with Royal Carib ( Voyager, Navigator, Freedom etc.) Norwegian ( Epic) and Thomson over the last few years - this was our first ... Read More
We boarded the ship in Southampton on 29/12/13 for a NYE cruise to Amsterdam. We have been on numerous cruises with Royal Carib ( Voyager, Navigator, Freedom etc.) Norwegian ( Epic) and Thomson over the last few years - this was our first P&O and we were expecting higher standards across the board. We were sadly disappointed in many areas. The staff and whilst extremely pleasant they simply do not understand how to deliver great service in the bars and restaurants ( with a few exceptions). Examples are - sit down in a bar, pick up the menu and instantly they appear asking what you want to order , we ask for a couple of minutes to decide and 30 seconds later they return - this was a regular occurrence. In the restaurants it's the same speed and you are rushed through your meals - as soon as your cutlery is down they whisk your plate away and the next course is immediately presented. Once whilst eating I was asked if I had finished with a side plate, I said yes - and the waiter reached across in front of me and took it - whilst I was cutting my meat on the plate !! The food was decidedly average in the main restaurant on freedom dining - which is another point. A 20 min wait for a table if we had a 2 rather than the 8 we booked for taking 40mins for the 8:30 sitting - ridiculous. The Grill was far better, more relaxed, better service by far and the food, presentation and speed a huge improvement - in fact the fillet steak was one of the best I have ever had - a very pleasurable 2 1/2 hour dinner - as opposed to 4 courses in 45 minutes in the main restaurant.. Now the cabins - extremely dated all round and not a patch on other ships - basically the whole ship needs a refit and update. The bathroom was dreadfully old fashioned - more 1980's and 90's than year 2002 even when it was built. The shower was ridiculous - two temperatures on a thermostatically controlled unit - red hot or cold - and swapped between the two on its own at any moment. We asked for it to be fixed but noticed no improvement. This is a clear H&S issue - which P&O did not fix nor were interested in. The TV system - albeit a small LCD , had a woeful selection of channels, you could not check your account, plan trips out, etc. as you can on modern ships - so why even bother with a flatscreen?? The Steward was good though, cabin always prepared and ready for us. Front desk staff - very hit and miss and all Indian. We rang and asked to be put though to a restaurant re a booking and were abruptly asked why we needed to speak to the restaurant. I explained but the guy just didn't want to put me through and when I asked about making a Reservation he said it was all full - without even checking or asking what day and time. Essentially the ship is tired and well past it's sell by date when compared to the competition currently available - price for price it just doesn't compete. The predominantly Indian crew is not a plus point unless they are rigorously trained in how to serve/attend properly. This is an Indian trait of old. We have lived in India so seen it first hand. The staff are friendly generally but it's the nuances of service that make it great which they don't have. Personally I put the blame for this fairly and squarely on P&O. It is their responsibility to ensure staff are adequately trained and monitor their progress. God knows what the American market will make of the service standards when Oceana goes there next week. Would we sail P&O again ? Probably not to be honest, too much better competition vying for our £ and we know from experience is better on a number of counts. Overall scores : Ship 5/10, food 7/10, service 4/10, Steward 9/10, entertainment 6/10   Read Less
Sail Date: July 2013
This was our second cruise, having last year been on a 7 night cruise on the Azura. Although the Oceana is quite a bit smaller, we didn't find the range of facilities inferior and, indeed, found some, especially the buffet ... Read More
This was our second cruise, having last year been on a 7 night cruise on the Azura. Although the Oceana is quite a bit smaller, we didn't find the range of facilities inferior and, indeed, found some, especially the buffet restaurant, better. It's hard to compare cabins as last year we had a suite and this year a balcony cabin. We found the space adequate. We were very happy with the location of our cabin, being on the Lido Deck and so very close to pools and sunbeds and only down some steps from the buffet restaurant. Club dining was excellent regarding both quality of food and service. The only disappointing dining experience was when we went to Cafe du Jardin, Marco-Pierre White Italian restaurant. Service was slow and the waiters were quite unenthusiastic about everything. Food was OK but a limited choice and not worth the extra cost. Last year we were part of a large family group so didn't get involved in the on-board activities. This year, however, in an adult foursome, we visited the theatre a couple of times and played bingo on a wet day at sea. We were impressed by the organisation and quality of these activities. We chose this cruise for the length and timing of it rather than the itinerary. The first stop, Vigo, was very disappointing, a drab port, especially on a Sunday. Lisbon was interesting: used the hop-on hop-off bus which was fine for seeing the city but became a bit of a drag when it went further out from the centre. Oporto was the highlight of our shore visits, a quaint waterfront and very interesting port-wine cellars. We visited Guernsey for the second year and again found a hire car a good, cheap way of seeing the island. St Peter Port doesn't have any more charm than most mainland seaside towns and we wouldn't choose to visit Guernsey again. We shall definitely book another cruise within the next couple of years, almost certainly with P & O and would be very happy to go on the Oceana again.   Read Less
Sail Date: May 2012
First , the reviews in here (cruiscritic) were the main reason to book with Oceana . Our inside cabin on A deck was smallish but perfectly comfortable and well maintained by our cabin attendant.Plenty of storage space and adequate ... Read More
First , the reviews in here (cruiscritic) were the main reason to book with Oceana . Our inside cabin on A deck was smallish but perfectly comfortable and well maintained by our cabin attendant.Plenty of storage space and adequate shower and toiletry space.Comfortable beds and not a noisy part of the ship at all. We dined Club dining in the Adriatic restaurant on second(8-30)sitting and had excellent dining companions on our 8 seater table. Food choice and quality was pretty good (better than our last trip on Ventura), and served by cheerful and attentive staff. While our stops , we only booked 1 excursion for agadir city Port , i had an amazing experience with sud aventures , i found thiers email in tripadvisor , after reading people reviews , i emailed them and booked for Taroudant and Tiout oasis excursions from 9:00 to 15:30 . they were awaiting at the port , our guide was speaking english fluently , we surprised about that , funny and knoweledge , the drive was very friendly . we stopped in the road , we took lot of pics with the goats and the argan trees . when we arrived to Taroudant we stayed in Salama Palace for tea , we talked a lil bit and when knew each other ( it was a great chat ) . after the break in salam palace , we went for an unforgetable Carriage Horse Tour around the city . after the Carriage tour we went to the jnan jamea , the local berber souk , after that e went the roof terrace of the taroudant city wall . we ended by going to the wonderful oasis of Tiout and there we had the best donkeys experience and a great tajine Meal . well everything was amazing . Read Less
10 Helpful Votes
Sail Date: August 2019
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in ... Read More
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in scruffy Adidas trainers. Not only are you woken up early with the annoying, pointless announcements but the ship is a dictatorship. Never cruised before and because we booked through a 3rd party we weren’t informed of the dinner attire rules, we was reprimanded for not booking direct with p&o but p&o still accepted the booking and happily took our money via 3rd party. Avoid this ship. It’s tired and lacking any character or luxury. You can hear every noise the cabin next door/ above makes also. Drawers constantly being pulled in and out. Entertainment was dated and not much for children in fact the only child’s disco that was organised what set at the same time of the black tie event so nobody showed up. When eating at the buffet you practically had to beg the waiters to take your drinks order otherwise they just avoid you. I went and asked one to order a drink and he told me to go to the bar. Many of the wait staff are arrogant and unhelpful. Would never cruise again and would advise anyone considering it to avoid the Oceana. Ports were efficient and no problems going through just don’t forget crew card. Upon disembarking you have to provide your crew card of which this was taken off of us when we checked out at reception. As stated before we have never cruised and as no information was given to us as they assume every passenger has done many cruises it caused a confusion and delayed us getting off the boat as we no longer had our cards. Then the man started shouting over me aggressively when I was pointing out that reception staff should not have taken my card if I needed it to disembark and leave the cruise. Read Less
5 Helpful Votes
Sail Date: September 2018
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for ... Read More
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for the 7 days of our cruise, 90% of staff horrible and everything was too much trouble for them and didn’t care, food well, I could write paragraphs on this, we actually lost over a half a stone due to how bad it was. Entertainment what entertainment..... We also had an outside cabin, guess what, had a lifeboat outside the window!! Also please note, anyone considering a p&o ship do your homework as this ships average age 70+ therefore due to age demographics bars will close and the nightclub empty. Plus no late night food only in your cabin. Only saving grace we meet some great people on our table and without them we would have considered getting off ship and staying in one of the cities. Everything was so expensive, we are happy to pay for quality and have been on some expensive holidays that said, p&o are charging the same prices for an awful ship, staff, food and entertainment. WE WILL NEVER GO ON P&O AGAIN..... ps Management must be held responsible. Read Less
9 Helpful Votes
Sail Date: April 2018
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. ... Read More
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. 'Le club' is a dead zone where only two or three truely hammered guests may venture. A vast majority of the food is gluten free, i assume to prolong shelf life. The only croissant served on a ship that docks in france is gluten free! Most of the food is generally poor. With the fresh food suffering the most. Having bitten into a fair few rotten plums, apples etc. So apart from the food and drink what is left to do? Well not a lot. Tailored to the 80+ all activities are sedentary and minimal. The pool area is very cramped when the sun is out, and the 'golf nets' are filled with broken or left handed clubs. Excursions are incredibly expensive for what they are. I was cramped on a bus that drove around corsica, and paid £50 for the privallage, with the trip taking a full bus (about £2500 worth). This bus stopped at a bridge, a shop where you can pay 8 euros for honey from a single vendor, and a bar where you can have a thimble of free beer, before returning. The bus also drove briefly into a wall. The more exciting sounding excursions are invariably cancelled, i.e. kyaking, as seemingly the interest is too low. To sum up, a floating prison where the only decent food can be found in the brief spells off the ship and the activites are non existant. Read Less
10 Helpful Votes
Sail Date: March 2018
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ... Read More
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ports of call would have been closed on certain days because of religious sensitivities and that they could have arranged the itineraries some what differently. Apart from the service given by our waiters and cabin steward I found in general that the service on the ship was poor. The food was not to my liking as I prefer plain cooking, in fact this was the first cruise that I have been on where I lost weight. The reception desk staff were worse than useless and could not or would not give any help at all. The entertainment was excellent particularly the Headliners. The shore excursions were typical of excursions that all cruise lines book and were no better or worse than any others. The ship could have offered a little more organisation to disembark for the tours other than a short line in the daily paper saying to proceed ashore a little before departure and find your coach. Read Less
Sail Date: January 2018
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the ... Read More
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the curtain pelmet, crashed down, had either of us been sitting in the single chair under it we would at the very least been seriously injured. There was one port where the lifeboats were being used as tenders. Two lifeboats were not operational, due to pressure of people going ashore we had to stay on board instead of exploring Grand Cayman. We entered the Panama Canal, passed through the first three, combined, locks, sailed 800 metres, turned round and stayed in the same place for four hours before exiting through the same locks. We did not complain about any of these, but answered a questionnaire. We were then ‘summoned’ to a meeting with the Customer Relations Officer. His first action was to look at his computer and highlight a legitimate complaint we made in 2012 while on a Cunard cruise. What relevance that had to the cabin falling to pieces or the lifeboats not working is beyond our understanding. We were treated like errant schoolchildren on ‘the naughty step’ instead of adults. We wrote to P&O, did not have any written response except when we advised our booking company. P&O then produced a letter they said had been sent to us, but mysteriously never arrived, We did receive what P&O grandly describe as ‘a hamper’, four items, a bottle of Merlot, 100 grams of cheese, 75 grams of cheese wafers and 198 grams of Yorkshire Relish. Waitrose, less than £10, Aldi, less than £5. There were good aspects of the cruise, the downside and lasting memories of this cruise continues to leave a bad taste. We have cruised for more than 150 days with Carnival. Luckily there are other cruise lines, perhaps they treat their customers in a proper manner Read Less
13 Helpful Votes
Sail Date: June 2017
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on ... Read More
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on deck smelt dreadful every day even though there were several complaints. There was a group of 12 of us booked for late sitting but when we got on board they had booked us for early sitting. I was told to go to the restaurant to change it but they could not seat us all together. Every day the steward forgot to put sun towels in the room and when we got some from the spa there were not enough beds. There was also an issue with the pools as I had a 2 18 months old and one 6 year old, the two younger ones were not allowed in the lido pool where all the fun was and they had to go to the splash pool one deck up, however this was full of adults sitting around the outside and moaning at every splash. This was my 5th cruise with P and O and it will be the last. Read Less
2 Helpful Votes
Sail Date: June 2017
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit ... Read More
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit Ephesus and Chania also on the itinerary. 6 weeks before we sailed we were informed that due to security reasons Ephesus, Chania and Santorini were being replaced with , Heraklion , Katakolon and Sarande. To say we were disappointed would be an understatement. We understood Ephesus due to the trouble in Turkey and advice from the foreign office , but Santorini and Chania are nowhere near Turkey and are in fact further away from Turkey than Katakolon and Sarande (Albania) . We had an optional defer our holiday for another cruise but as holidays have to be ore booked well in advance at work these days , that was not an option. That said the information stated that All three alternatives had wonderful ports and were places of great interest. The first week of the cruise was fabulous with visits to Split, Venice, Athens , Dubrovnik and Ravenna the second however included the three alternatives, Which were a disappointment to say the least , having booked excursions, in Malta, split, Venice , Dubrovnik and Ravenna , we opted to just visit the three wonderful ports and take in a local bus tour. We did this in Heraklion And that was most pleasant , however Katakolon was just a small string of shops and restaurants but we did have a nice meal to celebrate our wedding anniversary , however our last port of call Sarande can only be best described as a slum! As soon as we landed via tender we were accosted by beggars and very pushy and insistent taxi drivers, and a walk into 'town' consisted of a very poor run down pebble beach area and the 'high street' which had a food market for the locals which we walked past on,y to be nearly taken out by a local chopping down a palm tree and just throwing it to the floor. The buildings in the area were very run down and on the verge of ruin . We stayed a whole 30 minutes and returned tithe ship bus the tender . 90% of fellow passengers that either preceded us or followed us on shore also returned to the ship within the hour. We expressed our disquiet at the main customer service desk on board and was greeted with indifference. We completed a on board survey, a post cruise online survey and sent two emails to customer services before receiving a response. On behalf on my sister and I, I had complained about the quality of alternative ports and asked why Chania and Santorini were replaced and that Sarande was not a port or location fit for a cruise stop over. When I finally gained a response ( following my second direct email to customer services) the response was basically 'tough we reserve the right to change the itinerary at any time we think, and we think Sarande is very beautiful especially if you take one of our excursions , -and we changed the itinerary on the advice of the foreign office!' ' in addition we don't believe we owe you any recourse or compensation' . I checked with the foreign office and only Turkey ( Ephesus) is on the warning list. The total indifference to our complaint and situation is totally unacceptable given what they charge for their cruises bad customer satisfaction and customer service is sadly a concept they neither understand or employ. I for one will ever use this cruise line again, my sister has used then three times previously but again no more. As for the ship itself, cabins are smaller than the Ventura by about 20% and not as well laid out , select dining restaurant were ok but choice of food reduced from previous cruises. Serving staff were changed half way through the cruise which none of the passengers were happy with. Sun beds are not supposed to be reserved and in occupied fir more than an hour but thus was never policed so sun beds were taken all day with no one on them until late in the day . The non smoking area was also not policed as many passengers were openly vaping in non smoking areas, I did point this out to customer service desk and pool side staff but nothing was done about it. Entertainment was excellent to be fair and the footlights theatre gave the best acoustics , the starlights theatre wasn't very good if a bs d or show was on because of the poor acoustics. The ship overall needs a re-furniture or face lift as many areas were tired . Read Less
10 Helpful Votes
Sail Date: June 2017
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able ... Read More
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able to remove his jacket. Not access around the pool areas . No access in the starlight show the only access for wheelchair was used to stack the people's who could walk . Priority lifts used by everyone able to walk , people queuing to get in lifts at meal times . Shops not accessible due to stands being put in the Isles to sell things and entertainment very poor , not able to see any on the deck 12 because of no access . All entertainment in the day was based on fitness so not able to do this. £84 charged for a week for 2 for tips , drinks exspencive £15 for double becardi & coke . Seemed to me that all the ship was interested in was getting your money off you by selling photos all the time. You are only allowed in the dining area at night for your meal for 90 miniuts because the next sitting needs to be done. Staff smoking on the deck in there uniforms not good smelling of fags when serving customers . What price you see it advertised at seems cheep untill you pay all the exstra on top after booking so if you are in a wheelchair and can not walk do not book this ship . Read Less
9 Helpful Votes
Sail Date: May 2017
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one ... Read More
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one left was now waiting on 24 guests as opposed to 18 previously.That is a 33% reduction in waiters. Must have been the same result in the kitchens. During the fortnight this resulted in :- The Tuna arriving raw, and by that I mean un-cooked. Yuk! One mouthful was enough to put me off fish for life. It went back. Tummy rebelled during the night. Something called a plaice fillet tasted like, well not plaice and it was wrapped around something that looked like a boiled egg. It did not taste like boiled egg, and was a fishy mix of unpalatable pap in the middle. Apple crumble. It consisted of a 1\2 cooked slice of apple on the top. Underneath was something that resembled a McVities digestive biscuit, That must have been the "hidden" crumble. Then underneath another wedge of 1\2 cooked apple. The Baked Apple? It came with a covering of thin strips of pastry. These were un cooked raw pastry. yes uncooked. I removed it to find a green apple which had not seen an oven in its lifetime. My wife did not believe me so she tried to stick a fork in it. Impossible seeing the apple was 100% raw as if it had just fallen off the tree. There were 3 baked apples on our table that went back from our table for the same reason. Then there was the buffet restaurant, slow, queues, half the food trays empty, the one serving area repeatedly closed, and when I remonstrated with Mr Blesson one of the floor managers, I was greeted with a look of "what do you expect"! Otherwise queues every where. lack of staff maybe? Then there was the blocked toilet in the cabin and the ineffective AC. Have I written and complained. Yes. Have I had a reply? No. What does this tell us? Read Less
4 Helpful Votes
Sail Date: December 2016
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers ... Read More
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers with sea sickness but we had to draw the curtain during the day to get any privacy .when i complained i was told my travel agent should have explained it better ,why on earth would we pay to see inside a life boat i was fuming. the next complaint ,were given late dinner sitting ,as we were one the first on the ship we tried to change to an early sitting as we have Hiatus Hernias and it is impossible for us to eat late, we were told there was nothing they could do and they would put us on a list .so we ate in the buffet for the first six nights it was only when an officer noticed how extremely upset i was because there was hardly anything for me to eat as i am a Pescetarian it has got to be fish or vegetarian and there was nothing like ,that he got us into freedom dining for the rest of the cruise, now to the biggest complaint ,we were above an outside door that constantly banged ,as we spent so many days at sea we spent a lot of time in are cabin ,it was bang bang none stop from early morning to late at night it drove you mad we reported it but nothing was done . We only booked the cruise because we were going to Casablanca they cancelled it saying it was was to rough that meant another day at sea . That excuse have been used on are last 3 P&OCruises one of which was in the Caribbean were the sea was calm.I will not be booking P&O again. Read Less
Sail Date: October 2016
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps ... Read More
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps they always leave late. We eventually boarded at around 4.00 pm. The ship was a little like a care home and we were told the first night that there would not be a full entertainment programme as this was a training cruise. This information should have been given prior to booking. You could not get a seat for the entertainment unless you got there about 2 hours before it started and the old people thought it was Karaoke and sang out of tune with the wrong words to the songs spoiling it for everyone else. We did a tour to Seville advertised as a walking tour and passengers complained they had not expected to walk far we only walked about 1.5 km. We spoke to the entertainment manager who told us P and O is for 75s and over and we were too young to enjoy the cruise only being in our early sixties. The ship is dated with no pool undercover and is not suitable for cruises from the UK other than mid summer. The walk round deck was closed evry sea day making exercise difficult. I think someone told them the british like warm beer because the cans were not chilled at all. I certainly wont go with P and O again I think it must stand for Past it and Old which refers to its target age and the ship. Read Less
11 Helpful Votes
Sail Date: October 2016
I chose this cruise for itinery. The cabin was dirty and never cleaned during the 7 day cruise other than when my partner contracted norovirus then it had a one off deep clean. other than that towel change only. staff unhappy food ... Read More
I chose this cruise for itinery. The cabin was dirty and never cleaned during the 7 day cruise other than when my partner contracted norovirus then it had a one off deep clean. other than that towel change only. staff unhappy food average but food contamination caused illness accross ship and I lost faith in the hygiene. I noticed that sideplates were used without being washed as they had crumbs from previous user YUK. This was despite norovirus being widespread on ship and the captain blamed passengers for bringing it on board. Have since read that this ship has failed public health inspections. customers who contracted norovirus were confined to cabin for 3 days and informed that medical treatment would be charged for. I was also informed that no refund or part refund would be considered. Treated like a criminal when sick and confined to cabin and told to order through room service which was chargeable. Very poor show P&O It should also be mentioned that entertainment was 3rd rate but they tried their best. Read Less
15 Helpful Votes
Sail Date: August 2016
We have been on other cruises and this is the worst we have experienced. We made management aware several times during our stay of the issues on board, but these were never resolved. All the points in this review were told to management ... Read More
We have been on other cruises and this is the worst we have experienced. We made management aware several times during our stay of the issues on board, but these were never resolved. All the points in this review were told to management with little or no action being taken. We kept being told our comments would be sent to HQ, but to date we have heard nothing back. The Customer Service Manager onboard , who we only met on the last day of the trip, told us she doesn't read online reviews as 'people only ever leave negative comments'; we'll be copying this review to as many sites as possible to ensure that those who do bother to look at feedback are fully aware of how unsatisfactory P&O's customer service really is. Hygiene: • Oceana has included a leaflet in the cabin explaining adherence to CDC standards. Yet in the most recent, 2016, assessment the ship failed hygiene compliance (http://www.bbc.co.uk/news/uk-england-hampshire-35968912) . Oceana was in the bottom 5 of over 200 ships from across the world that were assessed. Months later is it clear why. • There is dirt everywhere that has clearly been there for weeks, including at restaurant areas. We observed staff ‘mopping’ the floor with a pool towel at the end of a stick during breakfast. • During 14 nights on board, we observed one member of staff using alcohol gel once. They do not appear to wash hands between handling different foods or dirty plates. • We watched the waiter at Explorers Bar idly handling all the red Costa Coffee Straws and running them through his hands. • The plates and glasses in the Plaza Buffet are still dirty and wet from the dishwasher. It was a daily occurrence that some piece of cutlery / crockery that day would be dirty and need to be replaced. • During sea days rubbish and empty glasses / mugs etc. Are not cleared away from seating areas on deck. When you do eventually find a sun lounger, you need to spend time cleaning the area up yourself before sitting down. Food: • There are small, lukewarm portions in the ‘fine dining’ restaurant. For example, the chicken (rubbery and dry) came with 4 potato wedges, 1 potato cube (presumably from another dish), 5 slices of roasted carrot and parsnip. This isn’t for fancy presentation...but is more reminiscent of a micro-waved school dinner. • When we booked the cruise, we had paid extra for club dining at a table alone. However we were seated at a table with another couple who had also requested dining alone at a table for two. As part of the complaints we made, the Senior Restaurant Manager provided us with a table for two in the Freedom dining restaurant instead. • There is limited choice due to the themed menus every day, i.e. if you don’t like Italian / Indian / Asian etc. You’ll back nothing to eat that day on board. Menus appear to be tailored more towards feeding the staff rather than the appetite of passengers from the UK. The standard response is, ‘you can eat steak, chicken or salmon in the fine dining restaurant’; all of which are overcooked the same way every day. • At breakfast, the cool station with the yoghurts and smoothies doesn’t work resulting in warm dairy items. • In the evening, the buffet hot plate doesn’t work. For example, we sent back the cold lasagne, pasta and pizza. The senior waitress did not offer an apology, she just ‘thanked us for the feedback’ and offered more food from the cold buffet. On several nights we had to resort to protein bars for dinner. • F&B outlets aren’t open when they are meant to be according to the daily Horizon magazine. The Plaza was closed during ‘brunch’ on Thursday, the Horizon grill was 40 mins late in having food ready to serve. • There are random charges for food which be in high demand on the room service menu such as a ham & cheese toastie or a burger whereas Bruschetta or salmon is free? • We both LOST approx half a stone in weight each from this cruise as the food was so bad. Maintenance • Whilst you would expect some maintenance, there is constant banging / scraping of rust. • The smell of paint was overwhelming at times. • There are life boats secured by duct tape where the rope has frayed (visible when you look up from Deck 7). • Lifts, toilets and sinks were constantly out of order throughout the ship. • The ladies toilets on Deck 5 next to the loyalty desk has a fan drying out the sodden, sewage soaked carpet for over a week. Customer Service • The staff are clearly disengaged and have no interest in providing a professional service. They use guest areas for smoking, eating and travelling throughout the ship rather than using back of house areas. They rarely said hello, smiled or even made eye contact. • The fact that a comment card was placed for us to complete rather than speaking to us directly about the issues we had faced showed a lack of professionalism. • At approx 10:30pm we had to sit by while the Plaza Manager sat and ate his dinner, whilst he sat he was clearly disciplining a member of staff. It was very uncomfortable to watch a junior team member practically begging to get his side of the story across whilst this manager sat and ate his dinner as if scolding a child. It was simply disgusting treatment of another human being. • We had an early morning excursion, as the Plaza Buffet had ran out of bread type items and was overcrowded we decided to just grab a Costa Coffee. We arrived at Explorer’s Bar at approx 07:40 and were told they would not serve us until 8am as they were setting out the liquors for the bar. We waited on a sofa next to the bar until we saw the F&B Manager, Paul Rowe approach the bar and ask for a Cappucino. He didn’t acknowledge we were there waiting. Whilst the waiting staff served their manager (before the passengers) they agreed to take our order while waiting making his coffee. I approached Paul and said I was ‘so glad he arrived as we had just been told we couldn’t be served, but now clearly service was possible!’ All he said in response was ‘quite, indeed’. If this is the leader of all of F&B, is it any wonder the staff have no idea what service is?! • Despite having booked excursions months in advance online, we were informed by email the day before we arrived in Venice that the evening gondola ride had been cancelled and we would be refunded. When we went to the excursions desk they said they were planning to put notes in the cabins later that night to inform guests of the cancellation and that they were within their rights as it was in the terms and conditions. We were offered no apology or alternatives; simply told to go on our own gondola ride. What was the point of booking an excursion? We will never return to P&O, not even to catch the ferry. The fact that there isn’t even a customer service email address, nor has any P&O rep attempted to contact us about the issues we raised speaks volumes about how they regard their customers. We had booked this through Thomas Cook and was assured that it was every bit as good as any of the other leading cruise companies – again we will never use Thomas Cook again as they washed their hands of our concerns over the CDC failures and just referred us to the non-existent P&O customer services. Read Less
19 Helpful Votes
Sail Date: July 2016
This was a once in a lifetime holiday with lots of family to get together (6 children aged 7 and under) and was chosen for the family friendly option. I have been put off cruising with P&O and cannot believe the standard of the ... Read More
This was a once in a lifetime holiday with lots of family to get together (6 children aged 7 and under) and was chosen for the family friendly option. I have been put off cruising with P&O and cannot believe the standard of the ship for cruising the med. The captain is ignorant, completely ignored our children who were waiting to say hello to him. the staff do not seem interested in the passengers and are not interested in building good relationships with us to enable a good friendly environment, I suspect this is due to the automatic tip they add to the account, so the staff feel they do not need to try to make it a good place to go. The ship is very old and tired and needs to be completely refurbished, one of the parties cabins flooded twice throughout the holiday and she could not use the cabin from 08.30 to 20.30 each time, a child was in the cabin which was appalling, no other arrangements were made to resolve the major inconvenience that this caused. The food was appalling, there was no food at lunch time or general evening buffet for children to have, the children's tea laid out was of poor standard and weird combinations and half an hour was not enough time to be able to get food and eat it before it was shut. my husband experienced hairs in the ice cream from the main restaurant. the children's pirate pool, had to be closed 2-3 times throughout the holiday and one of the days the water was contaminated during the time we were using the pool from the filters, turning the water brown. the entertainment was a shocking experience and had nothing that attracted us to it. the food hygiene was appalling and the standard of hygiene from the staff was rubbish, we found dirty plates/cups/cutlery too. the telly in the cabin just had reruns of 3 programmes for children (Frozen, Annie and Cinderella), there was no variety or nothing that my son was able to enjoy. the shuttle service was an absolute joke and cannot believe it was called a shuttle service to be charged extortionate amounts of money to use, this should be a free service especially as the cruise is so expensive. the ports were mainly ok and better than the ship. I thought the ship was supposed to have stabilisers but did not seem the case as you could feel the ship constantly move even in calm areas. I will never pay again to go for such appalling service/standards and can't believe we paid to go and get ill. this has been a holiday from hell and not one I wish to experience again. Read Less
18 Helpful Votes
Sail Date: July 2016
I cannot begin to express how appalling this cruise was. We embarked, school day style in Genoa on the 13th July and were released, thankfully, on the 20th July. The onboard experience was awful from the start. Another queue was ... Read More
I cannot begin to express how appalling this cruise was. We embarked, school day style in Genoa on the 13th July and were released, thankfully, on the 20th July. The onboard experience was awful from the start. Another queue was created on embarkation by each person/party getting dragged by a photographer to pose with some of the ship's staff. We were shocked by the standard of the food in the plaza (which was our first meal). The trays were scalding hot, as were the plates so eating almost any cold food was a no-no. The selection on both hot and cold sides was poor, with the only water being available lukewarm (in the obligatory red hot plastic glass) which tasted of chlorine. The formal dining experience was extremely poor. The staff seemed to resent our presence and the food was laughably bad, from ice cold poached eggs, to green beans that poured with water when held at the wrong angle to eat. On the formal dress nights, the organisation was so bad that everyone stood, in black tie, in a supermarket style queue winding round and round the atrium. Everything in the shops seemed hugely overpriced, despite the price match guarantee plastered everywhere (T+Cs - Price match excludes the internet, or any shop you can't provide a written price quotation for). Our cabin was dingy and hot, with paint flakes all over the balcony, an intermittent toilet, loose electrics and a barely functional fridge. We could just could not believe how bad the standards were on this ship. I was going to list more about awful food, water pouring everywhere, disinterested miserable staff, even more overpriced everything, being herded around like cattle, naff cabins with electrical sockets that fall out of walls, bars that close randomly, dreadful entertainment, appalling hygiene standards, toilets that go off at random - not to mention what everyone was calling room service cluedo (you have to be on the right boat, at the right time to get most things on the menu). However, as I have been told repeatedly, P and O don't take any notice of reviews, or Cruise Critic or any complaints. They have a customer service line on which no-one answers, and let's face it folks, once you've paid they don't seem to care. I would avoid Oceana and most definitely anything to do with P and O in the future. On disembarkation day I received a text from a friend saying 'just watching the first batch of escapees', followed by 'whooping and cheering is being discouraged' Do not be deceived by any marketing or brochures - this is hell on water. Pontins without even the most basic B+B standards. AVOID Read Less
17 Helpful Votes
Sail Date: June 2016
We have in the past crossed the Atlantic with Cunard and decided to do a med cruise as a first because we liked the itinerary. We Choose P&O Oceana and we where not disappointed, The flights transfers and embarkation were seamless. ... Read More
We have in the past crossed the Atlantic with Cunard and decided to do a med cruise as a first because we liked the itinerary. We Choose P&O Oceana and we where not disappointed, The flights transfers and embarkation were seamless. Although Oceana is an older ship she is in surprisingly good condition apart from some cosmetics which can be easily overlooked. Our cabin was not overly spacious but was more than adequate for us, we had a small balcony with chairs and a small table, the space was comfortable to sit out and watch the world go by. We close freedom dining in the Liguna restaurant which was excellent the quality and presentation of the food was first class. With the exception of one day we had breakfast in the buffet restaurant the selection and quality was very good this restaurant was very busy at certain times but we always managed to find a seat and did'nt have to queue overly long. The entertainment and shows where fist rate, and there was always a venue which showed the euro 2016 football. P&O should be proud of the crew who were always helpful, courtious and professional. The day trips organised by P&O were very good we took the introduction to Rome, Sorento and pompei, Florence and Pisa. Read Less
Oceana Ratings
Category Editor Member
Cabins 3.0 3.6
Dining 4.0 3.8
Entertainment 3.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 4.1
Value For Money 4.0 3.6
Rates 4.0 3.9

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