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10 Helpful Votes
Sail Date: August 2019
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in ... Read More
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in scruffy Adidas trainers. Not only are you woken up early with the annoying, pointless announcements but the ship is a dictatorship. Never cruised before and because we booked through a 3rd party we weren’t informed of the dinner attire rules, we was reprimanded for not booking direct with p&o but p&o still accepted the booking and happily took our money via 3rd party. Avoid this ship. It’s tired and lacking any character or luxury. You can hear every noise the cabin next door/ above makes also. Drawers constantly being pulled in and out. Entertainment was dated and not much for children in fact the only child’s disco that was organised what set at the same time of the black tie event so nobody showed up. When eating at the buffet you practically had to beg the waiters to take your drinks order otherwise they just avoid you. I went and asked one to order a drink and he told me to go to the bar. Many of the wait staff are arrogant and unhelpful. Would never cruise again and would advise anyone considering it to avoid the Oceana. Ports were efficient and no problems going through just don’t forget crew card. Upon disembarking you have to provide your crew card of which this was taken off of us when we checked out at reception. As stated before we have never cruised and as no information was given to us as they assume every passenger has done many cruises it caused a confusion and delayed us getting off the boat as we no longer had our cards. Then the man started shouting over me aggressively when I was pointing out that reception staff should not have taken my card if I needed it to disembark and leave the cruise. Read Less
5 Helpful Votes
Sail Date: September 2018
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for ... Read More
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for the 7 days of our cruise, 90% of staff horrible and everything was too much trouble for them and didn’t care, food well, I could write paragraphs on this, we actually lost over a half a stone due to how bad it was. Entertainment what entertainment..... We also had an outside cabin, guess what, had a lifeboat outside the window!! Also please note, anyone considering a p&o ship do your homework as this ships average age 70+ therefore due to age demographics bars will close and the nightclub empty. Plus no late night food only in your cabin. Only saving grace we meet some great people on our table and without them we would have considered getting off ship and staying in one of the cities. Everything was so expensive, we are happy to pay for quality and have been on some expensive holidays that said, p&o are charging the same prices for an awful ship, staff, food and entertainment. WE WILL NEVER GO ON P&O AGAIN..... ps Management must be held responsible. Read Less
9 Helpful Votes
Sail Date: April 2018
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. ... Read More
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. 'Le club' is a dead zone where only two or three truely hammered guests may venture. A vast majority of the food is gluten free, i assume to prolong shelf life. The only croissant served on a ship that docks in france is gluten free! Most of the food is generally poor. With the fresh food suffering the most. Having bitten into a fair few rotten plums, apples etc. So apart from the food and drink what is left to do? Well not a lot. Tailored to the 80+ all activities are sedentary and minimal. The pool area is very cramped when the sun is out, and the 'golf nets' are filled with broken or left handed clubs. Excursions are incredibly expensive for what they are. I was cramped on a bus that drove around corsica, and paid £50 for the privallage, with the trip taking a full bus (about £2500 worth). This bus stopped at a bridge, a shop where you can pay 8 euros for honey from a single vendor, and a bar where you can have a thimble of free beer, before returning. The bus also drove briefly into a wall. The more exciting sounding excursions are invariably cancelled, i.e. kyaking, as seemingly the interest is too low. To sum up, a floating prison where the only decent food can be found in the brief spells off the ship and the activites are non existant. Read Less
10 Helpful Votes
Sail Date: March 2018
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ... Read More
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ports of call would have been closed on certain days because of religious sensitivities and that they could have arranged the itineraries some what differently. Apart from the service given by our waiters and cabin steward I found in general that the service on the ship was poor. The food was not to my liking as I prefer plain cooking, in fact this was the first cruise that I have been on where I lost weight. The reception desk staff were worse than useless and could not or would not give any help at all. The entertainment was excellent particularly the Headliners. The shore excursions were typical of excursions that all cruise lines book and were no better or worse than any others. The ship could have offered a little more organisation to disembark for the tours other than a short line in the daily paper saying to proceed ashore a little before departure and find your coach. Read Less
Sail Date: January 2018
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the ... Read More
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the curtain pelmet, crashed down, had either of us been sitting in the single chair under it we would at the very least been seriously injured. There was one port where the lifeboats were being used as tenders. Two lifeboats were not operational, due to pressure of people going ashore we had to stay on board instead of exploring Grand Cayman. We entered the Panama Canal, passed through the first three, combined, locks, sailed 800 metres, turned round and stayed in the same place for four hours before exiting through the same locks. We did not complain about any of these, but answered a questionnaire. We were then ‘summoned’ to a meeting with the Customer Relations Officer. His first action was to look at his computer and highlight a legitimate complaint we made in 2012 while on a Cunard cruise. What relevance that had to the cabin falling to pieces or the lifeboats not working is beyond our understanding. We were treated like errant schoolchildren on ‘the naughty step’ instead of adults. We wrote to P&O, did not have any written response except when we advised our booking company. P&O then produced a letter they said had been sent to us, but mysteriously never arrived, We did receive what P&O grandly describe as ‘a hamper’, four items, a bottle of Merlot, 100 grams of cheese, 75 grams of cheese wafers and 198 grams of Yorkshire Relish. Waitrose, less than £10, Aldi, less than £5. There were good aspects of the cruise, the downside and lasting memories of this cruise continues to leave a bad taste. We have cruised for more than 150 days with Carnival. Luckily there are other cruise lines, perhaps they treat their customers in a proper manner Read Less
13 Helpful Votes
Sail Date: June 2017
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on ... Read More
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on deck smelt dreadful every day even though there were several complaints. There was a group of 12 of us booked for late sitting but when we got on board they had booked us for early sitting. I was told to go to the restaurant to change it but they could not seat us all together. Every day the steward forgot to put sun towels in the room and when we got some from the spa there were not enough beds. There was also an issue with the pools as I had a 2 18 months old and one 6 year old, the two younger ones were not allowed in the lido pool where all the fun was and they had to go to the splash pool one deck up, however this was full of adults sitting around the outside and moaning at every splash. This was my 5th cruise with P and O and it will be the last. Read Less
2 Helpful Votes
Sail Date: June 2017
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit ... Read More
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit Ephesus and Chania also on the itinerary. 6 weeks before we sailed we were informed that due to security reasons Ephesus, Chania and Santorini were being replaced with , Heraklion , Katakolon and Sarande. To say we were disappointed would be an understatement. We understood Ephesus due to the trouble in Turkey and advice from the foreign office , but Santorini and Chania are nowhere near Turkey and are in fact further away from Turkey than Katakolon and Sarande (Albania) . We had an optional defer our holiday for another cruise but as holidays have to be ore booked well in advance at work these days , that was not an option. That said the information stated that All three alternatives had wonderful ports and were places of great interest. The first week of the cruise was fabulous with visits to Split, Venice, Athens , Dubrovnik and Ravenna the second however included the three alternatives, Which were a disappointment to say the least , having booked excursions, in Malta, split, Venice , Dubrovnik and Ravenna , we opted to just visit the three wonderful ports and take in a local bus tour. We did this in Heraklion And that was most pleasant , however Katakolon was just a small string of shops and restaurants but we did have a nice meal to celebrate our wedding anniversary , however our last port of call Sarande can only be best described as a slum! As soon as we landed via tender we were accosted by beggars and very pushy and insistent taxi drivers, and a walk into 'town' consisted of a very poor run down pebble beach area and the 'high street' which had a food market for the locals which we walked past on,y to be nearly taken out by a local chopping down a palm tree and just throwing it to the floor. The buildings in the area were very run down and on the verge of ruin . We stayed a whole 30 minutes and returned tithe ship bus the tender . 90% of fellow passengers that either preceded us or followed us on shore also returned to the ship within the hour. We expressed our disquiet at the main customer service desk on board and was greeted with indifference. We completed a on board survey, a post cruise online survey and sent two emails to customer services before receiving a response. On behalf on my sister and I, I had complained about the quality of alternative ports and asked why Chania and Santorini were replaced and that Sarande was not a port or location fit for a cruise stop over. When I finally gained a response ( following my second direct email to customer services) the response was basically 'tough we reserve the right to change the itinerary at any time we think, and we think Sarande is very beautiful especially if you take one of our excursions , -and we changed the itinerary on the advice of the foreign office!' ' in addition we don't believe we owe you any recourse or compensation' . I checked with the foreign office and only Turkey ( Ephesus) is on the warning list. The total indifference to our complaint and situation is totally unacceptable given what they charge for their cruises bad customer satisfaction and customer service is sadly a concept they neither understand or employ. I for one will ever use this cruise line again, my sister has used then three times previously but again no more. As for the ship itself, cabins are smaller than the Ventura by about 20% and not as well laid out , select dining restaurant were ok but choice of food reduced from previous cruises. Serving staff were changed half way through the cruise which none of the passengers were happy with. Sun beds are not supposed to be reserved and in occupied fir more than an hour but thus was never policed so sun beds were taken all day with no one on them until late in the day . The non smoking area was also not policed as many passengers were openly vaping in non smoking areas, I did point this out to customer service desk and pool side staff but nothing was done about it. Entertainment was excellent to be fair and the footlights theatre gave the best acoustics , the starlights theatre wasn't very good if a bs d or show was on because of the poor acoustics. The ship overall needs a re-furniture or face lift as many areas were tired . Read Less
10 Helpful Votes
Sail Date: June 2017
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able ... Read More
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able to remove his jacket. Not access around the pool areas . No access in the starlight show the only access for wheelchair was used to stack the people's who could walk . Priority lifts used by everyone able to walk , people queuing to get in lifts at meal times . Shops not accessible due to stands being put in the Isles to sell things and entertainment very poor , not able to see any on the deck 12 because of no access . All entertainment in the day was based on fitness so not able to do this. £84 charged for a week for 2 for tips , drinks exspencive £15 for double becardi & coke . Seemed to me that all the ship was interested in was getting your money off you by selling photos all the time. You are only allowed in the dining area at night for your meal for 90 miniuts because the next sitting needs to be done. Staff smoking on the deck in there uniforms not good smelling of fags when serving customers . What price you see it advertised at seems cheep untill you pay all the exstra on top after booking so if you are in a wheelchair and can not walk do not book this ship . Read Less
9 Helpful Votes
Sail Date: May 2017
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one ... Read More
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one left was now waiting on 24 guests as opposed to 18 previously.That is a 33% reduction in waiters. Must have been the same result in the kitchens. During the fortnight this resulted in :- The Tuna arriving raw, and by that I mean un-cooked. Yuk! One mouthful was enough to put me off fish for life. It went back. Tummy rebelled during the night. Something called a plaice fillet tasted like, well not plaice and it was wrapped around something that looked like a boiled egg. It did not taste like boiled egg, and was a fishy mix of unpalatable pap in the middle. Apple crumble. It consisted of a 1\2 cooked slice of apple on the top. Underneath was something that resembled a McVities digestive biscuit, That must have been the "hidden" crumble. Then underneath another wedge of 1\2 cooked apple. The Baked Apple? It came with a covering of thin strips of pastry. These were un cooked raw pastry. yes uncooked. I removed it to find a green apple which had not seen an oven in its lifetime. My wife did not believe me so she tried to stick a fork in it. Impossible seeing the apple was 100% raw as if it had just fallen off the tree. There were 3 baked apples on our table that went back from our table for the same reason. Then there was the buffet restaurant, slow, queues, half the food trays empty, the one serving area repeatedly closed, and when I remonstrated with Mr Blesson one of the floor managers, I was greeted with a look of "what do you expect"! Otherwise queues every where. lack of staff maybe? Then there was the blocked toilet in the cabin and the ineffective AC. Have I written and complained. Yes. Have I had a reply? No. What does this tell us? Read Less
4 Helpful Votes
Sail Date: December 2016
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers ... Read More
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers with sea sickness but we had to draw the curtain during the day to get any privacy .when i complained i was told my travel agent should have explained it better ,why on earth would we pay to see inside a life boat i was fuming. the next complaint ,were given late dinner sitting ,as we were one the first on the ship we tried to change to an early sitting as we have Hiatus Hernias and it is impossible for us to eat late, we were told there was nothing they could do and they would put us on a list .so we ate in the buffet for the first six nights it was only when an officer noticed how extremely upset i was because there was hardly anything for me to eat as i am a Pescetarian it has got to be fish or vegetarian and there was nothing like ,that he got us into freedom dining for the rest of the cruise, now to the biggest complaint ,we were above an outside door that constantly banged ,as we spent so many days at sea we spent a lot of time in are cabin ,it was bang bang none stop from early morning to late at night it drove you mad we reported it but nothing was done . We only booked the cruise because we were going to Casablanca they cancelled it saying it was was to rough that meant another day at sea . That excuse have been used on are last 3 P&OCruises one of which was in the Caribbean were the sea was calm.I will not be booking P&O again. Read Less
Sail Date: October 2016
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps ... Read More
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps they always leave late. We eventually boarded at around 4.00 pm. The ship was a little like a care home and we were told the first night that there would not be a full entertainment programme as this was a training cruise. This information should have been given prior to booking. You could not get a seat for the entertainment unless you got there about 2 hours before it started and the old people thought it was Karaoke and sang out of tune with the wrong words to the songs spoiling it for everyone else. We did a tour to Seville advertised as a walking tour and passengers complained they had not expected to walk far we only walked about 1.5 km. We spoke to the entertainment manager who told us P and O is for 75s and over and we were too young to enjoy the cruise only being in our early sixties. The ship is dated with no pool undercover and is not suitable for cruises from the UK other than mid summer. The walk round deck was closed evry sea day making exercise difficult. I think someone told them the british like warm beer because the cans were not chilled at all. I certainly wont go with P and O again I think it must stand for Past it and Old which refers to its target age and the ship. Read Less
11 Helpful Votes
Sail Date: October 2016
I chose this cruise for itinery. The cabin was dirty and never cleaned during the 7 day cruise other than when my partner contracted norovirus then it had a one off deep clean. other than that towel change only. staff unhappy food ... Read More
I chose this cruise for itinery. The cabin was dirty and never cleaned during the 7 day cruise other than when my partner contracted norovirus then it had a one off deep clean. other than that towel change only. staff unhappy food average but food contamination caused illness accross ship and I lost faith in the hygiene. I noticed that sideplates were used without being washed as they had crumbs from previous user YUK. This was despite norovirus being widespread on ship and the captain blamed passengers for bringing it on board. Have since read that this ship has failed public health inspections. customers who contracted norovirus were confined to cabin for 3 days and informed that medical treatment would be charged for. I was also informed that no refund or part refund would be considered. Treated like a criminal when sick and confined to cabin and told to order through room service which was chargeable. Very poor show P&O It should also be mentioned that entertainment was 3rd rate but they tried their best. Read Less
15 Helpful Votes
Sail Date: August 2016
We have been on other cruises and this is the worst we have experienced. We made management aware several times during our stay of the issues on board, but these were never resolved. All the points in this review were told to management ... Read More
We have been on other cruises and this is the worst we have experienced. We made management aware several times during our stay of the issues on board, but these were never resolved. All the points in this review were told to management with little or no action being taken. We kept being told our comments would be sent to HQ, but to date we have heard nothing back. The Customer Service Manager onboard , who we only met on the last day of the trip, told us she doesn't read online reviews as 'people only ever leave negative comments'; we'll be copying this review to as many sites as possible to ensure that those who do bother to look at feedback are fully aware of how unsatisfactory P&O's customer service really is. Hygiene: • Oceana has included a leaflet in the cabin explaining adherence to CDC standards. Yet in the most recent, 2016, assessment the ship failed hygiene compliance (http://www.bbc.co.uk/news/uk-england-hampshire-35968912) . Oceana was in the bottom 5 of over 200 ships from across the world that were assessed. Months later is it clear why. • There is dirt everywhere that has clearly been there for weeks, including at restaurant areas. We observed staff ‘mopping’ the floor with a pool towel at the end of a stick during breakfast. • During 14 nights on board, we observed one member of staff using alcohol gel once. They do not appear to wash hands between handling different foods or dirty plates. • We watched the waiter at Explorers Bar idly handling all the red Costa Coffee Straws and running them through his hands. • The plates and glasses in the Plaza Buffet are still dirty and wet from the dishwasher. It was a daily occurrence that some piece of cutlery / crockery that day would be dirty and need to be replaced. • During sea days rubbish and empty glasses / mugs etc. Are not cleared away from seating areas on deck. When you do eventually find a sun lounger, you need to spend time cleaning the area up yourself before sitting down. Food: • There are small, lukewarm portions in the ‘fine dining’ restaurant. For example, the chicken (rubbery and dry) came with 4 potato wedges, 1 potato cube (presumably from another dish), 5 slices of roasted carrot and parsnip. This isn’t for fancy presentation...but is more reminiscent of a micro-waved school dinner. • When we booked the cruise, we had paid extra for club dining at a table alone. However we were seated at a table with another couple who had also requested dining alone at a table for two. As part of the complaints we made, the Senior Restaurant Manager provided us with a table for two in the Freedom dining restaurant instead. • There is limited choice due to the themed menus every day, i.e. if you don’t like Italian / Indian / Asian etc. You’ll back nothing to eat that day on board. Menus appear to be tailored more towards feeding the staff rather than the appetite of passengers from the UK. The standard response is, ‘you can eat steak, chicken or salmon in the fine dining restaurant’; all of which are overcooked the same way every day. • At breakfast, the cool station with the yoghurts and smoothies doesn’t work resulting in warm dairy items. • In the evening, the buffet hot plate doesn’t work. For example, we sent back the cold lasagne, pasta and pizza. The senior waitress did not offer an apology, she just ‘thanked us for the feedback’ and offered more food from the cold buffet. On several nights we had to resort to protein bars for dinner. • F&B outlets aren’t open when they are meant to be according to the daily Horizon magazine. The Plaza was closed during ‘brunch’ on Thursday, the Horizon grill was 40 mins late in having food ready to serve. • There are random charges for food which be in high demand on the room service menu such as a ham & cheese toastie or a burger whereas Bruschetta or salmon is free? • We both LOST approx half a stone in weight each from this cruise as the food was so bad. Maintenance • Whilst you would expect some maintenance, there is constant banging / scraping of rust. • The smell of paint was overwhelming at times. • There are life boats secured by duct tape where the rope has frayed (visible when you look up from Deck 7). • Lifts, toilets and sinks were constantly out of order throughout the ship. • The ladies toilets on Deck 5 next to the loyalty desk has a fan drying out the sodden, sewage soaked carpet for over a week. Customer Service • The staff are clearly disengaged and have no interest in providing a professional service. They use guest areas for smoking, eating and travelling throughout the ship rather than using back of house areas. They rarely said hello, smiled or even made eye contact. • The fact that a comment card was placed for us to complete rather than speaking to us directly about the issues we had faced showed a lack of professionalism. • At approx 10:30pm we had to sit by while the Plaza Manager sat and ate his dinner, whilst he sat he was clearly disciplining a member of staff. It was very uncomfortable to watch a junior team member practically begging to get his side of the story across whilst this manager sat and ate his dinner as if scolding a child. It was simply disgusting treatment of another human being. • We had an early morning excursion, as the Plaza Buffet had ran out of bread type items and was overcrowded we decided to just grab a Costa Coffee. We arrived at Explorer’s Bar at approx 07:40 and were told they would not serve us until 8am as they were setting out the liquors for the bar. We waited on a sofa next to the bar until we saw the F&B Manager, Paul Rowe approach the bar and ask for a Cappucino. He didn’t acknowledge we were there waiting. Whilst the waiting staff served their manager (before the passengers) they agreed to take our order while waiting making his coffee. I approached Paul and said I was ‘so glad he arrived as we had just been told we couldn’t be served, but now clearly service was possible!’ All he said in response was ‘quite, indeed’. If this is the leader of all of F&B, is it any wonder the staff have no idea what service is?! • Despite having booked excursions months in advance online, we were informed by email the day before we arrived in Venice that the evening gondola ride had been cancelled and we would be refunded. When we went to the excursions desk they said they were planning to put notes in the cabins later that night to inform guests of the cancellation and that they were within their rights as it was in the terms and conditions. We were offered no apology or alternatives; simply told to go on our own gondola ride. What was the point of booking an excursion? We will never return to P&O, not even to catch the ferry. The fact that there isn’t even a customer service email address, nor has any P&O rep attempted to contact us about the issues we raised speaks volumes about how they regard their customers. We had booked this through Thomas Cook and was assured that it was every bit as good as any of the other leading cruise companies – again we will never use Thomas Cook again as they washed their hands of our concerns over the CDC failures and just referred us to the non-existent P&O customer services. Read Less
19 Helpful Votes
Sail Date: July 2016
This was a once in a lifetime holiday with lots of family to get together (6 children aged 7 and under) and was chosen for the family friendly option. I have been put off cruising with P&O and cannot believe the standard of the ... Read More
This was a once in a lifetime holiday with lots of family to get together (6 children aged 7 and under) and was chosen for the family friendly option. I have been put off cruising with P&O and cannot believe the standard of the ship for cruising the med. The captain is ignorant, completely ignored our children who were waiting to say hello to him. the staff do not seem interested in the passengers and are not interested in building good relationships with us to enable a good friendly environment, I suspect this is due to the automatic tip they add to the account, so the staff feel they do not need to try to make it a good place to go. The ship is very old and tired and needs to be completely refurbished, one of the parties cabins flooded twice throughout the holiday and she could not use the cabin from 08.30 to 20.30 each time, a child was in the cabin which was appalling, no other arrangements were made to resolve the major inconvenience that this caused. The food was appalling, there was no food at lunch time or general evening buffet for children to have, the children's tea laid out was of poor standard and weird combinations and half an hour was not enough time to be able to get food and eat it before it was shut. my husband experienced hairs in the ice cream from the main restaurant. the children's pirate pool, had to be closed 2-3 times throughout the holiday and one of the days the water was contaminated during the time we were using the pool from the filters, turning the water brown. the entertainment was a shocking experience and had nothing that attracted us to it. the food hygiene was appalling and the standard of hygiene from the staff was rubbish, we found dirty plates/cups/cutlery too. the telly in the cabin just had reruns of 3 programmes for children (Frozen, Annie and Cinderella), there was no variety or nothing that my son was able to enjoy. the shuttle service was an absolute joke and cannot believe it was called a shuttle service to be charged extortionate amounts of money to use, this should be a free service especially as the cruise is so expensive. the ports were mainly ok and better than the ship. I thought the ship was supposed to have stabilisers but did not seem the case as you could feel the ship constantly move even in calm areas. I will never pay again to go for such appalling service/standards and can't believe we paid to go and get ill. this has been a holiday from hell and not one I wish to experience again. Read Less
18 Helpful Votes
Sail Date: July 2016
I cannot begin to express how appalling this cruise was. We embarked, school day style in Genoa on the 13th July and were released, thankfully, on the 20th July. The onboard experience was awful from the start. Another queue was ... Read More
I cannot begin to express how appalling this cruise was. We embarked, school day style in Genoa on the 13th July and were released, thankfully, on the 20th July. The onboard experience was awful from the start. Another queue was created on embarkation by each person/party getting dragged by a photographer to pose with some of the ship's staff. We were shocked by the standard of the food in the plaza (which was our first meal). The trays were scalding hot, as were the plates so eating almost any cold food was a no-no. The selection on both hot and cold sides was poor, with the only water being available lukewarm (in the obligatory red hot plastic glass) which tasted of chlorine. The formal dining experience was extremely poor. The staff seemed to resent our presence and the food was laughably bad, from ice cold poached eggs, to green beans that poured with water when held at the wrong angle to eat. On the formal dress nights, the organisation was so bad that everyone stood, in black tie, in a supermarket style queue winding round and round the atrium. Everything in the shops seemed hugely overpriced, despite the price match guarantee plastered everywhere (T+Cs - Price match excludes the internet, or any shop you can't provide a written price quotation for). Our cabin was dingy and hot, with paint flakes all over the balcony, an intermittent toilet, loose electrics and a barely functional fridge. We could just could not believe how bad the standards were on this ship. I was going to list more about awful food, water pouring everywhere, disinterested miserable staff, even more overpriced everything, being herded around like cattle, naff cabins with electrical sockets that fall out of walls, bars that close randomly, dreadful entertainment, appalling hygiene standards, toilets that go off at random - not to mention what everyone was calling room service cluedo (you have to be on the right boat, at the right time to get most things on the menu). However, as I have been told repeatedly, P and O don't take any notice of reviews, or Cruise Critic or any complaints. They have a customer service line on which no-one answers, and let's face it folks, once you've paid they don't seem to care. I would avoid Oceana and most definitely anything to do with P and O in the future. On disembarkation day I received a text from a friend saying 'just watching the first batch of escapees', followed by 'whooping and cheering is being discouraged' Do not be deceived by any marketing or brochures - this is hell on water. Pontins without even the most basic B+B standards. AVOID Read Less
17 Helpful Votes
Sail Date: June 2016
We have in the past crossed the Atlantic with Cunard and decided to do a med cruise as a first because we liked the itinerary. We Choose P&O Oceana and we where not disappointed, The flights transfers and embarkation were seamless. ... Read More
We have in the past crossed the Atlantic with Cunard and decided to do a med cruise as a first because we liked the itinerary. We Choose P&O Oceana and we where not disappointed, The flights transfers and embarkation were seamless. Although Oceana is an older ship she is in surprisingly good condition apart from some cosmetics which can be easily overlooked. Our cabin was not overly spacious but was more than adequate for us, we had a small balcony with chairs and a small table, the space was comfortable to sit out and watch the world go by. We close freedom dining in the Liguna restaurant which was excellent the quality and presentation of the food was first class. With the exception of one day we had breakfast in the buffet restaurant the selection and quality was very good this restaurant was very busy at certain times but we always managed to find a seat and did'nt have to queue overly long. The entertainment and shows where fist rate, and there was always a venue which showed the euro 2016 football. P&O should be proud of the crew who were always helpful, courtious and professional. The day trips organised by P&O were very good we took the introduction to Rome, Sorento and pompei, Florence and Pisa. Read Less
35 Helpful Votes
Sail Date: June 2016
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and ... Read More
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and really looked forward to our cruise on Oceana and come the day June 8th 2016 flew from Newcastle Upon Tyne to Venice to board Oceana and then it all went wrong !!!!!!!! No luggage arrived till later in the evening but had to use the Adriatic resturant in our travelling clothes , the cabin was around 8ft by 8ft but even less than that with the cupboards etc reduced the area to around 6ft by 4ft for a cabin with 3 men aged 83 and 67 and 59 !!!!!!! . Then one of our party got food poisoning on day 3 after eating half cooked roast lamb which we complained about but got no response too , resulting in being cabin confined for 36hrs !!!!!! To which we missed the Corfu visit completely . Others too complained of stomach problems but dont know whether anything became of their situations , And we were made to pay £50 before any medical team member would look at our friend and on the last day we went down to medical centre to enquire about a reimbursment of this charge the waiting area was full of kitchen staff being diagnosed with Gastrointeritis !!!!!!!!!! So please be warned that this ship is a sailing disaster and P&O need to address the fact that the public need to know that this ship lost its CDC licence for disease control in Mid April this year and things have not improved at all ----- You have been warned . Read Less
9 Helpful Votes
Sail Date: May 2016
Having recently become disabled I wanted a hassle free holiday. My first in 4 years The cabin was filthy and took two days to correct all the negatives. We photographed the stained and soiled beds. There was dust everywhere and ... Read More
Having recently become disabled I wanted a hassle free holiday. My first in 4 years The cabin was filthy and took two days to correct all the negatives. We photographed the stained and soiled beds. There was dust everywhere and the cabin window was so dirty you could not properly see out the window. We spent hours on the cruise personaliser booking excursions, only to be told once on board. All of that effort was futile ( no guarantee !). Then the steward in charge of excursions was replaced in Livorgno and suddenly everything was possible after all. Absolutely stupid ! The aircon in the cabin was stuck on a noisy mode and fluctuated between hot and cold. We ended up spending as much time on deck as possible simply to escape the unbearable temperature fluctuations. I ended up having to buy an inhaler due to a dust allergy which hadn't surfaced in 20 years. The flights which P&O provided us with were another complete joke. I spent hours on the phone going through disability questions. Only for them to post things in triplicate whether through loss or ineptitude ? In the end we turned up in Birmingham airport to discover the seats allocated were not the ones arranged. I work for an airline so I know the excuses offered were a pack of lies. Then in Genoa because everyone had left the aircraft and caught their P& O coach connection. I was left very uncomfortably waiting for a wheelchair taxi to go to the ship. In the process of this stupidity my carer had her phone knocked out her hands and broken. Which we then spent a large amount of shore time trying to fix. Basically because none of the crew wanted to go out of their way to sort out. The restaurants we had booked were an open dining plan. In theory then we should have turned up and because of the flexible nature of dining hours have eaten as and when we wanted. The aircon in the dining room was unbearable. Cold and loud. The food was ok but because of the aircon unenjoyable. The actual CRUISING experience was very enjoyable watching islands like Corsica and Sardinnia drift by. Sailing past Capri or viewing Vesuvius. Entering the Messina strait or getting a glimpse of Mt Etna. Being escorted by dolphins or seeing turtles. But in terms of value for money. Extremely disappointing. In the end Croatia sums it all up. We were told "you won't be able to go ashore in Dubrovnik !". Well guess what I did. Unfortunately we had missed any chance of taking a taxi. If you want to see or experience the madness which is on board entertainment. P & O style then the departure from Croatia has to be seen to be believed Union Jack flag waving and a medley of extremely badly sung songs. On arrival in Venice most of me was glad to get off. The majority of the crew were great. We ended up eating in the self service spread restaurants. Mainly because the air con didn't get up there so much. We didn't take the package flights back mainly because of how P & O handled the outbound. So in summary. P& O made a complete fist of my 50th birthday celebrations. The care of wheelchair pax is lamentable. The only positives were the shore excursions. I ended up on the floor after falling out my wheelchair because some bright spark inadvertainly pushed me against a door swell.The lifts with supposed exclusivity for disabled were a free for all. It has taken me a few months to digest this trip I would advise anyone thinking of making this journey to get concrete guarantees from P& O around any issues to do with wheelchair travel. Because of the damage to my carers phone and the time spent trying to sort out issues my 7 night cruise is one nobody deserves Read Less
19 Helpful Votes
Sail Date: February 2016
This cruise picked up where the last trip for the Riviera dropped off passengers two days early because of the noro virus. The ship was at this stage undergoing deep sanitation when we arrived for embarkation. People with spray bottles and ... Read More
This cruise picked up where the last trip for the Riviera dropped off passengers two days early because of the noro virus. The ship was at this stage undergoing deep sanitation when we arrived for embarkation. People with spray bottles and gloves were spraying the counter surfaces for new passengers in the embarkation area. Once on the ship we went to the buffet for lunch. Service people were walking around with buckets and gloves cleaning all tables and chairs as new guests finished eating. No one was permitted to sit down until table tops were completely dry. People were waiting around for 20 minutes or more for the process to be completed; a true inconvenience. We all stared at each other wondering what to do. This went on for several days. The bucket brigade was everywhere washing walls, washing tables in all areas, etc. Keeping the noro virus at bay delayed services to passengers and called a halt to the start of other services until there was an assurance that the noro was under control. That may be fine as a safeguard and we appreciate that, but having paid for a full cruise, passengers did not receive the full benefit of full services, or full staff, as people were tending to noro cleaning and sanitation. Cabins were neglected, food was of the poorest quality, service at poolside was virtually non-existent. It wasn't until days 4-5 that things started moving along. Nevertheless, food selections were limited at best, services mediocre at best. Linens unchanged entire trip. Total waste of money. Could not wait to get off the ship from day one. Oceania now owned by NCL, not independent. Decline everywhere in quality and not because of the noro virus. This cruise was costly at best with little pleasure or value received based on our expectations, especially with what we were told about this ship. Read Less
5 Helpful Votes
Sail Date: February 2016
I was hoping to find reviews after our cruise from hell showing that Oceania's Riveria had resolved the virus issues. Unfortunately not. It appears that the 2 sailings after ours (which was cut short by 2 days, so they could ... Read More
I was hoping to find reviews after our cruise from hell showing that Oceania's Riveria had resolved the virus issues. Unfortunately not. It appears that the 2 sailings after ours (which was cut short by 2 days, so they could "sanitize" the ship). We were not allowed to get off the ship until the port authority inspected the ship, everything was canceled, yet left the spa, gym and pool were open (perfect breeding grounds for the virus). We were made to feel like it was our fault for the virus even though it was on the previous cruise. One of friends caught the virus and was quarantined for half the cruise. We got an email one day before stating that boarding would be delayed so they could do a deep clean, unfortunately our friend who got sick indicated the restroom in their cabin was not thoroughly cleaned....By the way...boarding was not delayed. The service suffered, food was average(previously was known as the best of the seas)...everything smelled like the sanitizing solution that was dripping off of everything. We are experienced cruisers...this was the worst experience we've ever had. Read Less
11 Helpful Votes
Sail Date: February 2016
Following major surgery in 2011 we changed from long haul flying and first started cruising in May 2012, and solely with P & O, sailing on Arcadia, Aurora, Adonia and Britannia, so this cruise was our eighth with P&O company in ... Read More
Following major surgery in 2011 we changed from long haul flying and first started cruising in May 2012, and solely with P & O, sailing on Arcadia, Aurora, Adonia and Britannia, so this cruise was our eighth with P&O company in under four years and because of our total dissatisfaction with the way P & O is run and in particular, Oceana, this will be our last with P&O company. Our problems started on arrival at the terminal to check in, as we always stay at ‘The New Place’ Hotel the night before sailing the Hotel provides us with a taxi to the port which has always arrived at about 11.45, and normally we have been on board by 12.30 to 1.30 without any hassle whatsoever. This time it was a complete farce and we waited in excess of four hours to board the ship, when I inquired as to why we were having to wait so long I was informed that this was a ‘New System’!! We had made up our minds even then because of this debacle that we would never be putting ourselves through this experience again. The place was over crowded, people sitting on the floor and everybody getting uptight, just the sort of attitude that is required prior to a cruise of a life time. Having got to the cabin which was very nice, but let down by dirty carpet and a very scruffy small balcony the windows of which were not cleaned the whole time we were on board, in fact that was the watch word for the whole ship. The ship itself is very well designed, in fact quite beautiful, probably the best we have been on, however it has been left to rot, there was rust everywhere and in port it looked very much like the poor relation to any other ship. The area around the pool has a magnificent wooden structure which is drying out and looks totally neglected, how lovely it would all look with a coat of varnish. There was too much work going on around the ship, it was reminiscent of a building site with banging somewhere everyday. The ship needs taking out of service for two or three weeks and completely refurbished. I was particularly annoyed by the fact that deck 7 was blocked on several occasions as I do like to ‘deck walk’ and I complained to reception who’s excuse was that it was essential maintenance! Rubbish these jobs could be done when passengers do not want to use the facilities, because at the end of the day who is the ship for? Passengers or crew?? We had opted for 1st sitting and as on all previous ships (with exception of Adonia) and confirmed by a printed sheet from the cruise personaliser, we entered the dining room at 6.30 to find people on our allotted table already eating, having arrived at 6pm. There was no way that we were going to interrupt their meal, so we excused ourselves and went to the Plaza, and we only returned to the Adriatic twice more because A. We found the waiters rude and brusk B. The food was of a much lower standard than usual on P&O and C. The people on our table were not welcoming (something that we have never had a problem with before), so every night thereafter we ate in the Plaza. The Plaza is a wonderfully laid out restaurant, however it is spoilt by dirty carpets, filthy upholstery, and badly stained windows. The food is plentiful but very bland, even when it had oriental dishes, they were bland. We found the waiters, of which there seem to be far too many, to be very rude and unaware of table manners when collecting plates or trays. They would lean across instead of going round us, and most of them gave the attitude that they didn’t really want to be there, so different from our last Adonia cruise where the waiter would even ask if you would like a tea or coffee and then go and get it for you. Although we ate 95% of our meals in the Plaza we were generally disappointed. On one occasion we complained about too much salt in a hot pot type meal only to be told that that was the standard. The Plaza experience was yet another reason for not wanting to cruise with P&O again. The ships entertainment staff (not the dancers and singers – they were fantastic) left a lot to be desired, you are obviously employing a much lower (and probably cheaper) standard of staff especially the assistant entertainment manager who A could not speak properly, his annunciation was deplorable, B his stage presence was amateurish and he looked scruffy. The only things that we enjoyed were the ports of call, which is why we booked the cruise in the first place, however we did make a complaint to the shore excursion desk with regard to the visit to NASA where we were kept waiting for such a long time that we were forced to miss out on lunch and their answer was – tough. We fail to see why we only spent one day in Charleston which then meant we had nine days at sea with only one stop in the Azores, I’m sure that an extra call could have been made somewhere to compensate i.e. Bermuda, then to cap it all, one of the engines broke down, probably due to lack of regular maintenance, which then caused a complete cock-up in Southampton and caused us a severe delay in getting home. The Captain gave the impression that he didn’t know what was going on and couldn’t speak coherently without umming and erring all the time. Total disaster never to be repeated with P&O. Read Less
16 Helpful Votes
Sail Date: February 2016
Friends of ours always travel P&O and had nothing but praise for them - until now. They asked us to join them on this 35 night cruise on the Oceana as they were celebrating their Golden Wedding and I would be celebrating my 70th ... Read More
Friends of ours always travel P&O and had nothing but praise for them - until now. They asked us to join them on this 35 night cruise on the Oceana as they were celebrating their Golden Wedding and I would be celebrating my 70th birthday shortly. The trouble started at embarkation. We were there on time for our embarkation time of 2.30pm. There was total chaos, nowhere to sit and the terminal was packed out - with people who should have been boarded before us. There were no apologies, no announcements and we finally boarded at 4.30pm only to immediately be called to lifeboat drill, which then left us struggling to get ready in time for dinner at 6.30pm only that had changed the time to 6pm and not thought to tell the passengers! I have to say after a lot of complaints, the times were changed by 15 minutes. The food I found was 90% good, our two waiters in the Adriatic restaurant were amazing. Our cabin was so small even though it was a balcony cabin, that we had to leave clothes in the suitcases as there wasn't enough room to hang them or put them away. The lounge areas furniture, what there was to sit on, was grubby, the cushions sagging and generally in a sorry state. There was continual maintenance going on so the boat smelt of varnish and/or paint, continual drilling and hammering most days, and decks were shut off so you couldn't even go outside for walk. There was also a strong smell of dampness on the boat generally. We stopped using our balcony as paint was continually flaking off and getting walked into the cabin or on a couple of occasions in our coffee. The public toilets kept overflowing and flooding, especially by the Starlights theatre and although they had dryers out there was no warnings about wet floors put out for the tiled areas. Lifts broke down several times, and there were a lot of disabled and infirm people aboard who couldn't use the stairs. In the Plaza restaurant, the carpets were taped together where they were worn which was a trip hazard for those carrying trays. On the way out the Bay of Biscay was so stormy three Windows broke in the Adriatic Dining room and one was still boarded up when we finally got to Southampton. At Port stops there was general disorganisation getting off the boat, and immigration at New Orleans was a joke! We lost half a day trying to get off the boat and through immigration. Two of our shore excursions were cut short by half an hour and places and stops missed out. They took a day off of our stay in Charleston causing a loss of enjoyment as we had arranged to meet friends there and stay overnight. One particular female on the shore excursions desk was particularly rude and unhelpful. At Montego Bay we were warned in no uncertain terms not to get off as it was too dangerous, and if we did, not to look like tourists! For heavens sake why stop there in the first place, there are plenty of other islands. The whole boat was certainly not fit for purpose for a 35 night cruise and I doubt even a 14night cruise. We stopped mid ocean for 4 hours because one of the engines went wrong and they could only get it working at 50% which mean as the engines weren't working at full capacity we had to reroute to Southampton arriving mid morning and another frustrating few wasted hours trying to disembark, we finally got off at 2pm instead of 9am. My husband and I saved hard to pay for this cruise which was a near total disaster and nowhere near value for money and we are writing to P&O outlining all of the problems and disappointment caused. We were even promised a bottle of wine in our cabin - guess what, it never appeared. Many people who had booked for next year have cancelled their bookings. Our friends now are totally embarrassed as they too were appalled by the conditions. No P&O never again! Read Less
8 Helpful Votes
Sail Date: January 2016
A budget cruise at a designer price!! We are in our 40/50's and found the food to be worse than hospital food. Much worse than you could cook yourself. The ship is in serious need of maintenance, cleaning and decoration. It ... Read More
A budget cruise at a designer price!! We are in our 40/50's and found the food to be worse than hospital food. Much worse than you could cook yourself. The ship is in serious need of maintenance, cleaning and decoration. It is a very rusty ship with toilet systems which are old and overflow frequently. stained walls, ceilings and floors. No atmosphere all over the ship due to lack of entertainment and unhappy people. Little if none entertainment during the day, The shows that were on in the evening were all amateurs trying to flog there cd or DVD. The ship is flat bottomed so it feels every wave just like a car without a suspension so if you get motion sickness you will need plenty of medication for your trip. You will find the staff all friendly but they do make you feel more of a pound sign than a guest, as they constantly try and get you to buy products. It was the worse holiday I have ever been on and 5 weeks we will never get back. I would not recommend and I would never go with this company again. As the management informed us that all the p and o ships all have the same standard of food and entertainment. This was our second cruise in 3 months and not a patch on the previous company for its facilities, entertainment, service and food. P and O, The perfect cruise if you like to read, not do anything all day long, like plain bland food and motion sickness Read Less
8 Helpful Votes
Sail Date: January 2016
My wife and I have cruised many times, mainly with Royal Caribbean and Celebrity. For a change, we decided to try P&O. We did not enjoy the cruise at all for the following reasons. The food in the main dining area was terrible and the ... Read More
My wife and I have cruised many times, mainly with Royal Caribbean and Celebrity. For a change, we decided to try P&O. We did not enjoy the cruise at all for the following reasons. The food in the main dining area was terrible and the cabin was extremely small and our first cabin was flooded within two days from a burst pipe in the corridor. We had to move for this reason to another equally diabolical cabin. The shower cubicle was so small as was the entire bathroom. The TV was old and outdated, with a screen so small it was impossible to view or to read anything written upon it. Halfway through the cruise the sewerage came blocked on decks 5 and 6. The maintenance crew were continuously working replace badly worn areas on this sad ship. The staff in general tried their hardest to make our cruise enjoyable, however we would not recommend this ship to anyone as it is outdated and not up to modern standards. Read Less
8 Helpful Votes
Sail Date: December 2015
We are a couple in our 30’s from Sydney, Australia. I have been on many cruises myself with Princess, Celebrity and P&O Australia and this was our first cruise from a European port. This was my partner’s first cruise. This was ... Read More
We are a couple in our 30’s from Sydney, Australia. I have been on many cruises myself with Princess, Celebrity and P&O Australia and this was our first cruise from a European port. This was my partner’s first cruise. This was written mainly during the cruise itself. Our cruise was disappointing in every way from the very first minute we arrived at the terminal. **Just a heads up about first of all – and just stating pure facts here - the average age of people on this cruise was 80! Complete with walkers, walking sticks, crutches, wheelchairs, scooters and oxygen tanks. You constantly heard coughing and gagging all over the ship. Most people on this ship required physical assistance of some kind getting around the ship. A positive first – the Canary Islands and Madeira were simply breathtaking (definitely bucket list destinations!!) – we loved the Islands and Morocco was a very worthwhile port. Firstly, Embarkation was a nightmare! 90+ minutes due to high winds? Secondly - Our passports were taken upon check in!!!!! If I had known this - I wouldn't have booked!!!! When I asked reception about security for our passports, I got some vague response about how they are kept behind the desk etc - not really a satisfying response for such precious documents!!!! Thirdly - PAINFUL dress code regulations On our 2nd night, we booked a table at The Beach House. we arrived in dressy shorts, collared shirts. We sat down, ordered and then were told that we needed to put on pants to dine there. A fellow passenger complained that we were not in 'evening casual' attire. We had to leave!!!!!!!!! We were so incredibly embarrassed! We dress up for our executive jobs for work daily and we will not do it on holidays! The dress code is even enforced in the buffet!!!!! Very unnecessary!!! So incredibly disappointing. Because we chose not to bring anything BLACK TIE, we could not partake in any of the Christmas or New Year events (besides what was on the open decks). A receptionist told us to buy one for NYE and donate it to charity!?!? Lastly, the sullen, sulky and sad faces of NEARLY EVERY MEMBER OF STAFF - except a few. Us being ‘younger’ meant that we never were acknowledged – the ‘smiles’ and ‘razzle dazzle’ – (as we called it) was only reserved for the older passengers. FOOD Of course good food is hard to find - unless you pay! Food at the buffet would be best described as public hospital standard. Food meant to be cold is always served at room temperature! Food meant to be hot is always served tepid! Water can not and should not be the main ingredient in custard!!!!!!!! The freedom dining restaurant food was hit an miss… mostly miss. Here were some other observations….. Seating on the deck (when rarely open) on sea days 'heavy winds' – never anywhere left to sit!! Seating at the coffee shop to purchase coffee and other indoor lounges – never anywhere left to sit!! Spas - when open and not being decontaminated - always full Drinks - juices only free at breakfast.... If you want something other than water, tea or coffee at any other time you must buy!! This comes across as very cheap!! Nowhere to sit on the decks in the early evening/night deck chairs always tied up as soon as the sun went down. Areas of the decks unnecessarily and painfully closed off for many days at a time - restricting huge crowds to places not big enough to support the numbers. Toilets - blockages on two days... Couldn't flush for hours!! **Needless to say we will NEVER again cruise with P&O. My partner was so scarred by his experience that he’s unsure he’ll ever cruise again. Clearly what is acceptable while cruising in Asia, America and Australia is very far above acceptable standards for P&O UK. Just a terrible experience overall. Clearly this was not the cruise for us…. Would it be for others – id be worried if it was. We were so excited to get off – we even carried our own luggage so that we were first to leave!! Read Less
Oceana Ratings
Category Editor Member
Cabins 3.0 3.6
Dining 4.0 3.8
Entertainment 3.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 4.1
Value For Money 4.0 3.6
Rates 4.0 3.9

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