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4 Helpful Votes
Sail Date: September 2018
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for ... Read More
My husband and I have cruised before. He has not cruised p&o however I have back in 2007 on the Auroa which was good. To say the Oceania is a ship from hell is an understatement. Firstly, dirty pool area not cleaned at all for the 7 days of our cruise, 90% of staff horrible and everything was too much trouble for them and didn’t care, food well, I could write paragraphs on this, we actually lost over a half a stone due to how bad it was. Entertainment what entertainment..... We also had an outside cabin, guess what, had a lifeboat outside the window!! Also please note, anyone considering a p&o ship do your homework as this ships average age 70+ therefore due to age demographics bars will close and the nightclub empty. Plus no late night food only in your cabin. Only saving grace we meet some great people on our table and without them we would have considered getting off ship and staying in one of the cities. Everything was so expensive, we are happy to pay for quality and have been on some expensive holidays that said, p&o are charging the same prices for an awful ship, staff, food and entertainment. WE WILL NEVER GO ON P&O AGAIN..... ps Management must be held responsible. Read Less
9 Helpful Votes
Sail Date: April 2018
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. ... Read More
Help me! Im still imprisoned on this horrible horrible ship! Let my suffering serve as your warning! Save yourselves! The bars are open late, the problem of course is that 90% of the passengers bed time is 7pm, so a lot of them close. 'Le club' is a dead zone where only two or three truely hammered guests may venture. A vast majority of the food is gluten free, i assume to prolong shelf life. The only croissant served on a ship that docks in france is gluten free! Most of the food is generally poor. With the fresh food suffering the most. Having bitten into a fair few rotten plums, apples etc. So apart from the food and drink what is left to do? Well not a lot. Tailored to the 80+ all activities are sedentary and minimal. The pool area is very cramped when the sun is out, and the 'golf nets' are filled with broken or left handed clubs. Excursions are incredibly expensive for what they are. I was cramped on a bus that drove around corsica, and paid £50 for the privallage, with the trip taking a full bus (about £2500 worth). This bus stopped at a bridge, a shop where you can pay 8 euros for honey from a single vendor, and a bar where you can have a thimble of free beer, before returning. The bus also drove briefly into a wall. The more exciting sounding excursions are invariably cancelled, i.e. kyaking, as seemingly the interest is too low. To sum up, a floating prison where the only decent food can be found in the brief spells off the ship and the activites are non existant. Read Less
9 Helpful Votes
Sail Date: March 2018
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ... Read More
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ports of call would have been closed on certain days because of religious sensitivities and that they could have arranged the itineraries some what differently. Apart from the service given by our waiters and cabin steward I found in general that the service on the ship was poor. The food was not to my liking as I prefer plain cooking, in fact this was the first cruise that I have been on where I lost weight. The reception desk staff were worse than useless and could not or would not give any help at all. The entertainment was excellent particularly the Headliners. The shore excursions were typical of excursions that all cruise lines book and were no better or worse than any others. The ship could have offered a little more organisation to disembark for the tours other than a short line in the daily paper saying to proceed ashore a little before departure and find your coach. Read Less
Sail Date: January 2018
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the ... Read More
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the curtain pelmet, crashed down, had either of us been sitting in the single chair under it we would at the very least been seriously injured. There was one port where the lifeboats were being used as tenders. Two lifeboats were not operational, due to pressure of people going ashore we had to stay on board instead of exploring Grand Cayman. We entered the Panama Canal, passed through the first three, combined, locks, sailed 800 metres, turned round and stayed in the same place for four hours before exiting through the same locks. We did not complain about any of these, but answered a questionnaire. We were then ‘summoned’ to a meeting with the Customer Relations Officer. His first action was to look at his computer and highlight a legitimate complaint we made in 2012 while on a Cunard cruise. What relevance that had to the cabin falling to pieces or the lifeboats not working is beyond our understanding. We were treated like errant schoolchildren on ‘the naughty step’ instead of adults. We wrote to P&O, did not have any written response except when we advised our booking company. P&O then produced a letter they said had been sent to us, but mysteriously never arrived, We did receive what P&O grandly describe as ‘a hamper’, four items, a bottle of Merlot, 100 grams of cheese, 75 grams of cheese wafers and 198 grams of Yorkshire Relish. Waitrose, less than £10, Aldi, less than £5. There were good aspects of the cruise, the downside and lasting memories of this cruise continues to leave a bad taste. We have cruised for more than 150 days with Carnival. Luckily there are other cruise lines, perhaps they treat their customers in a proper manner Read Less
13 Helpful Votes
Sail Date: June 2017
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on ... Read More
Cabin Dirty with mould embedded into the seals behind the taps and I could scrape off the scum in the shower and I could write my name on thee mirrors in the cabin and the dust on the TV stand, in fact the whole ship dirty. The drains on deck smelt dreadful every day even though there were several complaints. There was a group of 12 of us booked for late sitting but when we got on board they had booked us for early sitting. I was told to go to the restaurant to change it but they could not seat us all together. Every day the steward forgot to put sun towels in the room and when we got some from the spa there were not enough beds. There was also an issue with the pools as I had a 2 18 months old and one 6 year old, the two younger ones were not allowed in the lido pool where all the fun was and they had to go to the splash pool one deck up, however this was full of adults sitting around the outside and moaning at every splash. This was my 5th cruise with P and O and it will be the last. Read Less
2 Helpful Votes
Sail Date: June 2017
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit ... Read More
Your truly , my sister , brother in law and my good lady chose this cruise primarily for three reasons , 1st Venice as we had never been there , 2nd Santorini and 3rd Dubrovnik as we are all Game of Thrones fans. We also wanted to visit Ephesus and Chania also on the itinerary. 6 weeks before we sailed we were informed that due to security reasons Ephesus, Chania and Santorini were being replaced with , Heraklion , Katakolon and Sarande. To say we were disappointed would be an understatement. We understood Ephesus due to the trouble in Turkey and advice from the foreign office , but Santorini and Chania are nowhere near Turkey and are in fact further away from Turkey than Katakolon and Sarande (Albania) . We had an optional defer our holiday for another cruise but as holidays have to be ore booked well in advance at work these days , that was not an option. That said the information stated that All three alternatives had wonderful ports and were places of great interest. The first week of the cruise was fabulous with visits to Split, Venice, Athens , Dubrovnik and Ravenna the second however included the three alternatives, Which were a disappointment to say the least , having booked excursions, in Malta, split, Venice , Dubrovnik and Ravenna , we opted to just visit the three wonderful ports and take in a local bus tour. We did this in Heraklion And that was most pleasant , however Katakolon was just a small string of shops and restaurants but we did have a nice meal to celebrate our wedding anniversary , however our last port of call Sarande can only be best described as a slum! As soon as we landed via tender we were accosted by beggars and very pushy and insistent taxi drivers, and a walk into 'town' consisted of a very poor run down pebble beach area and the 'high street' which had a food market for the locals which we walked past on,y to be nearly taken out by a local chopping down a palm tree and just throwing it to the floor. The buildings in the area were very run down and on the verge of ruin . We stayed a whole 30 minutes and returned tithe ship bus the tender . 90% of fellow passengers that either preceded us or followed us on shore also returned to the ship within the hour. We expressed our disquiet at the main customer service desk on board and was greeted with indifference. We completed a on board survey, a post cruise online survey and sent two emails to customer services before receiving a response. On behalf on my sister and I, I had complained about the quality of alternative ports and asked why Chania and Santorini were replaced and that Sarande was not a port or location fit for a cruise stop over. When I finally gained a response ( following my second direct email to customer services) the response was basically 'tough we reserve the right to change the itinerary at any time we think, and we think Sarande is very beautiful especially if you take one of our excursions , -and we changed the itinerary on the advice of the foreign office!' ' in addition we don't believe we owe you any recourse or compensation' . I checked with the foreign office and only Turkey ( Ephesus) is on the warning list. The total indifference to our complaint and situation is totally unacceptable given what they charge for their cruises bad customer satisfaction and customer service is sadly a concept they neither understand or employ. I for one will ever use this cruise line again, my sister has used then three times previously but again no more. As for the ship itself, cabins are smaller than the Ventura by about 20% and not as well laid out , select dining restaurant were ok but choice of food reduced from previous cruises. Serving staff were changed half way through the cruise which none of the passengers were happy with. Sun beds are not supposed to be reserved and in occupied fir more than an hour but thus was never policed so sun beds were taken all day with no one on them until late in the day . The non smoking area was also not policed as many passengers were openly vaping in non smoking areas, I did point this out to customer service desk and pool side staff but nothing was done about it. Entertainment was excellent to be fair and the footlights theatre gave the best acoustics , the starlights theatre wasn't very good if a bs d or show was on because of the poor acoustics. The ship overall needs a re-furniture or face lift as many areas were tired . Read Less
10 Helpful Votes
Sail Date: June 2017
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able ... Read More
Worst holiday I have ever had. I am in a wheelchair permantly I was not able to go on exscurstaions due to no access for wheelchair. Not able to going in any bar or show on black tie nights because my husband who assists me was not able to remove his jacket. Not access around the pool areas . No access in the starlight show the only access for wheelchair was used to stack the people's who could walk . Priority lifts used by everyone able to walk , people queuing to get in lifts at meal times . Shops not accessible due to stands being put in the Isles to sell things and entertainment very poor , not able to see any on the deck 12 because of no access . All entertainment in the day was based on fitness so not able to do this. £84 charged for a week for 2 for tips , drinks exspencive £15 for double becardi & coke . Seemed to me that all the ship was interested in was getting your money off you by selling photos all the time. You are only allowed in the dining area at night for your meal for 90 miniuts because the next sitting needs to be done. Staff smoking on the deck in there uniforms not good smelling of fags when serving customers . What price you see it advertised at seems cheep untill you pay all the exstra on top after booking so if you are in a wheelchair and can not walk do not book this ship . Read Less
8 Helpful Votes
Sail Date: May 2017
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one ... Read More
We thought this was a 4 star floating hotel? No not at all. This is not the life. Don't believe the adverts. Dining was slow. My wife quickly deduced through inquiry that P&O had reduced the number of waiters so that each one left was now waiting on 24 guests as opposed to 18 previously.That is a 33% reduction in waiters. Must have been the same result in the kitchens. During the fortnight this resulted in :- The Tuna arriving raw, and by that I mean un-cooked. Yuk! One mouthful was enough to put me off fish for life. It went back. Tummy rebelled during the night. Something called a plaice fillet tasted like, well not plaice and it was wrapped around something that looked like a boiled egg. It did not taste like boiled egg, and was a fishy mix of unpalatable pap in the middle. Apple crumble. It consisted of a 1\2 cooked slice of apple on the top. Underneath was something that resembled a McVities digestive biscuit, That must have been the "hidden" crumble. Then underneath another wedge of 1\2 cooked apple. The Baked Apple? It came with a covering of thin strips of pastry. These were un cooked raw pastry. yes uncooked. I removed it to find a green apple which had not seen an oven in its lifetime. My wife did not believe me so she tried to stick a fork in it. Impossible seeing the apple was 100% raw as if it had just fallen off the tree. There were 3 baked apples on our table that went back from our table for the same reason. Then there was the buffet restaurant, slow, queues, half the food trays empty, the one serving area repeatedly closed, and when I remonstrated with Mr Blesson one of the floor managers, I was greeted with a look of "what do you expect"! Otherwise queues every where. lack of staff maybe? Then there was the blocked toilet in the cabin and the ineffective AC. Have I written and complained. Yes. Have I had a reply? No. What does this tell us? Read Less
4 Helpful Votes
Sail Date: December 2016
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers ... Read More
We booked an out side cabin ,with part view ,what we had was the view of the inside of a life boat ,not only that there were men working in them every day right out side are window it was important for my husband to look out as he suffers with sea sickness but we had to draw the curtain during the day to get any privacy .when i complained i was told my travel agent should have explained it better ,why on earth would we pay to see inside a life boat i was fuming. the next complaint ,were given late dinner sitting ,as we were one the first on the ship we tried to change to an early sitting as we have Hiatus Hernias and it is impossible for us to eat late, we were told there was nothing they could do and they would put us on a list .so we ate in the buffet for the first six nights it was only when an officer noticed how extremely upset i was because there was hardly anything for me to eat as i am a Pescetarian it has got to be fish or vegetarian and there was nothing like ,that he got us into freedom dining for the rest of the cruise, now to the biggest complaint ,we were above an outside door that constantly banged ,as we spent so many days at sea we spent a lot of time in are cabin ,it was bang bang none stop from early morning to late at night it drove you mad we reported it but nothing was done . We only booked the cruise because we were going to Casablanca they cancelled it saying it was was to rough that meant another day at sea . That excuse have been used on are last 3 P&OCruises one of which was in the Caribbean were the sea was calm.I will not be booking P&O again. Read Less
Sail Date: October 2016
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps ... Read More
We had traveled on the Oceana two years ago but the experience has greatly deteriorated. Check in took 3 hours we arrived were given a number and waited for it to be called. I don’t know how they manage with the larger ships, perhaps they always leave late. We eventually boarded at around 4.00 pm. The ship was a little like a care home and we were told the first night that there would not be a full entertainment programme as this was a training cruise. This information should have been given prior to booking. You could not get a seat for the entertainment unless you got there about 2 hours before it started and the old people thought it was Karaoke and sang out of tune with the wrong words to the songs spoiling it for everyone else. We did a tour to Seville advertised as a walking tour and passengers complained they had not expected to walk far we only walked about 1.5 km. We spoke to the entertainment manager who told us P and O is for 75s and over and we were too young to enjoy the cruise only being in our early sixties. The ship is dated with no pool undercover and is not suitable for cruises from the UK other than mid summer. The walk round deck was closed evry sea day making exercise difficult. I think someone told them the british like warm beer because the cans were not chilled at all. I certainly wont go with P and O again I think it must stand for Past it and Old which refers to its target age and the ship. Read Less
Oceana Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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