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4 Helpful Votes
Sail Date: January 2019
We wanted to visit those ports that were listed on itinerary! We didn’t like the tendering to shore n back. The line was too long! Weather was not great, hot humid and the sea air smelled like fishy! Time to spend on shore was too ... Read More
We wanted to visit those ports that were listed on itinerary! We didn’t like the tendering to shore n back. The line was too long! Weather was not great, hot humid and the sea air smelled like fishy! Time to spend on shore was too short! Got sea sick from the cabin being the last end of ship! Horrible cabin room design for disabled wheelchair accessible shower! Shower did not drain n flooded the room for two nights till maintenance came to fix the drain! Patio door lock broken can’t close balcony floor full of paint dropping didn’t clean up! Room chair has a big hole, drawers can’t close refrigerator door pops open can’t close! Everything was old n not updated! Shower curtains smells! Very disappointed at ythe twin beds too short too small can’t sleep well! Very uncomfortable! Very bad cabin despite we booked very early never knew what room till last minute n can’t change the beds set up ! Read Less
4 Helpful Votes
Sail Date: January 2019
We started planning this trip two years ago to coordinate 10 of us .. and then ended up with two more joining. Asia was a mystery to me and taking a cruise to an area I don't know much about is very appealing. The trip did not ... Read More
We started planning this trip two years ago to coordinate 10 of us .. and then ended up with two more joining. Asia was a mystery to me and taking a cruise to an area I don't know much about is very appealing. The trip did not disappoint and we had an amazing time both on and off the ship. The ship: We have been on about 6 Princess cruises and this was one of the best. We had set dining time and our two table of 6 were well taken care of. The service in general, from the cabin stewards, to bar tenders , to deck staff etc was excellent. The entertainment was by far the best I have ever seen on a ship. The tenders and the port disembarkations were all organized and handled so well. The port talks were interesting and catered both to those taking Princess excursions as well as private ones or doing a port on your own. The Ports: Singapore- We started off with 4 nights at the Holiday Inn Express at Clarke Quay. This was one of the more modest priced hotels and was in an excellent location, with great amenities. A full buffet breakfast, a nice pool and deck, unlimited bottled water, cell phones for your use during the stay. Would definitely recommend. Singpore is the most beautiful city. Very easy to get around on the MRT and we felt safe everywhere. Check out the Lua Pau Sat Hawker market. We went to others but this was the best. Some of the musts: Gardens by the Bay (do the domes and the light show), a trip up Marina Bay Sands (don't do the observation deck- buy a ticket to the bar and $22 dollars buys you a drink and a view as opposed to the $28 for just the view), Sentosa cable car, take the MRT to Chinatown, Little India, Bugis street and Arab street. Nowhere in this city is the same. The Marina Bay water/light show is great too. Really loved everything about this city. Koh Samui- We took a taxi to Bophut and enjoyed looking in the markets and the beach is lovely. Had an amazing massage on the beach for the equivalent of 10 Canadian dollars. If you feel like a beer- don't go into a restaurant- buy it at 7-11. The water was nice to swim in but later found out about sea lice, which are harmless but wondered what was nipping at us. Bangkok- We did a private tour rebooked with Thai Tour Guide. This was a great day with a very knowledgable guide Ms Aom. All my communications with this company were fantastic and we were well looked after. Saw the Grand Palace, The reclining Bhudda, took a long tail boat ride and went for lunch.. Ho Chi Min City- We had booked a private tour with Tour by Xuan. It really was a highlight. Our guide Mr. Lee just made our day.. so fun. We walked through markets, saw historical sites, did a trip shaw ride, crossed the road (which in itself is an excursion!) had vietnamese coffee, a really tasty lunch, visited the war museum. Highly highly recommend this company. Penang- We did this on our own as the boat docks right in Georgetown. It was an extremely hot day when we were here. We went to the Peranakan Museum which showed the lifestyle of the rich over a century ago. We really enjoyed this - not expensive to get into and very good tour guide. The rest of the day was spent trying to get out of the heat. A little hard to get around- no sidewalks in most places. The place comes alive after dark and we found fantastic food on Chulia street night hawker stalls. We then grabbed a Tri Shaw back to the ship. Phuket- Here we did the ships tour to Phi Phi Islands. I prefer private tours, however, there are some places I feel more comfortable with the ship's tour. This is definitely one of those if headed out to Phi Phi. Our boat had 35 people and I would not have wanted to be on anything smaller. This trip is marked as strenuous and as soon as I saw the dock with had to walk to get to the boat I understood why. About 15 of us headed out on a rolling dock with very little handrails until they stopped us and decided to bring boats in closer. I have the video to prove I braved the walk. haha. About an hour of hitting waves - but it was all worth it. The beauty of this area is astounding. We snorkelled for about 45 min and swam... then stopped in at a couple other bays for photo ops. Then to Bamboo island to spend time on the beach. We also had lunch at a resort we had to wade into which was pretty cool. This tour is definitely not for anyone with any mobility issues. or perhaps sea sickness. For us it was very good, and again worth the travel time. I was not aware that this voyage was considered two different cruises when I booked. One was a 7 day and one was a 4 day. Not sure I would knowingly do that again, as everything repeated itself on the four days... but we did get bonus internet time being platinum and it refreshed for the 4 day cruise. Make sure you plan all your stops ahead. It would have been overwhelming had we not known what we were doing in these ports. Most were far away from where the ship docked. For those who want to see Asia but are not too sure of how to do that... this is the perfect way to go! Enjoy! Read Less
7 Helpful Votes
Sail Date: January 2019
This was the perfect trip for us as we wanted to get a taste of the Far East to enable us to decide where we wanted (and didn't want) to go next. Because the incoming boat was late arriving due to bad weather, we were very late ... Read More
This was the perfect trip for us as we wanted to get a taste of the Far East to enable us to decide where we wanted (and didn't want) to go next. Because the incoming boat was late arriving due to bad weather, we were very late embarking. We had to wait in the terminal for about five hours and didn't board until 9pm. There was nothing to do in the terminal although some biscuits and cake were eventually sent from the ship. Once we boarded it would have been nice if some gesture of apology was made (a glass of wine maybe) but nothing. We were very tired and didn't want to go anywhere for dinner. We tried many times over the course of the next hour to get room service but the phone number was constantly busy. We went to bed on the few crisps and a chocolate bar we found in our luggage. When we wandered around the ship the next day we were very pleasantly surprised by the standard of the public rooms. All of the staff we encountered, including those at the customer service desk were very pleasant and well trained. We had chosen anytime dining and although we read we could reserve a table as it operated just like a restaurant that wasn't strictly true. When we called to book a table we were always given either a 5.30 or 7.30 slot (the same times as regular dining). If we wanted any other time, we just had to turn up at the dining room of our choice. All of the dining rooms were elegant and well appointed. We went to tea once in the Santa Fe dining room and this was a very strange affair. The waiters were beautifully attired, down to white gloves. We were given a plate and a choice of tea - first along came a waiter with an assortment of filled small rolls and immediately afterwards another waiter with scones, jam and cream and yet another waiter with cakes. So even before I had started eating I had a small plate with a cheese and tomato roll, scone, jam and cream plus a cake. All on one plate!!!!! We didn't go again. My biggest disappointment was the entertainment, both in the theatre and around the ship. The resident band was simply awful and drowned out the guest pianist, there was a female singer who was excellent but she was the exception. I think the worst was a balloon person - you know the sort of thing - the person who makes balloon animals at a children's party. I thought I had gone to hell when I noticed that one of the activities during the day was a 'Men's sexy legs competition'. 60 years ago I went to Butlins with my grandparents and saw a knobby knees competition - not much different. The trivia and competitions that seemed to be on every day were very amateurish and aimed at the lowest common denominator. Read Less
Sail Date: January 2019
This past January we went on an Asian Cruise with Princess Cruises. We were to board our cruise in Shanghai, reporting to board our cruise beginning at 12:00PM, Jan. 5fth. Then, the night before, I received an e-mail indicating the ship ... Read More
This past January we went on an Asian Cruise with Princess Cruises. We were to board our cruise in Shanghai, reporting to board our cruise beginning at 12:00PM, Jan. 5fth. Then, the night before, I received an e-mail indicating the ship was late arriving on port and we should report beginning at 4:00PM. As we arrived at the terminal, our taxi driver noted the main gate was closed and a worker was directing him to go on. We arrived at a building crowded with thousands of tourists. One clerk told us to go upstairs and wait for further boarding instructions. We went upstairs, sat along with other passengers waiting for further instructions, I glanced at a passenger sitting next to us and he had a boarding card and an ID card. I asked him where he got them and he directed me to an area on the first floor where people were being processed in a very disorganized way. I finally had documents to board the ship"THANKS TO INSTRUCTIONS FROM A FELLOW PASSENGER" and not one from the cruise company. Well, before we knew, it was 7:00PM and we knew nothing about when we would begin boarding. A poor lady, who had arrived at 12:00PM, per the original schedule, had not had a meal since her breakfast. Around 8:00PM, someone came to offer water. How sad to be mistreated this way. When we thought we had had the worst, we were finally told to proceed down a hallway that led to the outside parking lot? What? It is raining and we have to walk in the rain to the next building?. The rest of the ordeal on this cruise was not that better. The food at the dining room was simple and after few days eating the same stuff, we decided to skip meals. We signed up for two tours, one for Ho Chi Min City , Vietnam and Bang Kok, Thailand. The port in Vietnam is 2:00 hours away from the city and by the the time you get there, there is not much you can do, before the last bus goes back to the ship. During the two tours, the native tour guides spoke very poor English and we looked at each other wondering what is he saying?. On one tour we asked the tour guide if we were going to go to a place where we could buy souvenirs. Consistent with everything else, we stopped at a rest area with just food shops. My wife went everywhere looking for souvenirs and came back to the bus empty handed. To add insult to injury, we both got a cold from our fellow passengers, who were coughing and sneezing everywhere. When we went to the nurse's office to get some medications, a rude older woman at the desk, greeted us like dogs, " As we walked in, she just said SIT and wait, in a rude tone. Well, I am not dog and went to her and asked to get some over the counter cold medications. The one consolation during this horrific cruise was to know that many times before we had great experiences with other cruise companies. After we got home, we received an e-mail from Princess Cruises asking for feedback. Well, I had plenty to say about this poor experience and responded with a critical assessment of the company. Days went by and no response from the company. I then decided to call them. The response from their office in Santa Clarita was just as poor as the cruise service. " Sorry you had these problems, hope to see you again". Guess what, they will never see us again. Read Less
9 Helpful Votes
Sail Date: January 2019
We picked the cruise (Far East Explorer) as something of an afterthought... We are very frequent cruisers but hadn’t been to the Far East previously and therefore took the opportunity. The itinerary was the attraction, Shanghai, ... Read More
We picked the cruise (Far East Explorer) as something of an afterthought... We are very frequent cruisers but hadn’t been to the Far East previously and therefore took the opportunity. The itinerary was the attraction, Shanghai, Nagasaki, Busan, Hong Kong, Ho Chi Min City, Bangkok, Koh Samui, then Singapore... It was a fabulous itinerary. We hadn’t sailed with Princess before but had been told it was comparable with Celebrity and therefore set our expectations about the ship on our past Celebrity experiences. that proved to be unfulfilled. The cabin (an interior on deck 11) was excellent. We almost always have a balcony but we were very happy with our cabin. It was much more spacious than we expected, and worked perfectly, the cabin steward was superb. Food which is so important on cruises was extremely underwhelming. It was far far behind Celebrity and out review grading in based largely on that shortcoming. We really didn’t care for the breakfast buffet at all, and the dining room options at breakfast didn’t inspire us either. Finding an unoccupied table at breakfast in the buffet was also quite a challenge. The buffet was divided into two pretty much identical section but with only a fraction of the selection options we’d had on say Celebrity, Cunard or Norwegian. Lunch in the buffet wasn’t much different although occasionally there was a pleasant surprise. I suspect the food had been prepared for a different guest mix than was on our cruise. We found it extremely odd that poppadoms and Indian breads were invariably available but there were few (if any) Indian dishes to go with them. There just wasn’t the space available in the buffet to provide the sort of buffet choice we have experienced on dozens of other ships. Evening menu I found OK. We had anything dining (which we liked) and could use any one of 3 restaurants (all served an identical menu). Over and above the someone dull ‘always available items’ the menu offered 6 choices daily, two vegetarian, two apparently local to where we were, one fish, and one meat... I was OK as I usually picked on of the interesting and spicy local dishes, my wife was far less satisfied, and often said there was nothing she particularly fancied on the menu... The food was usually pretty good (steak we had one night was awful) but in our cruising we have been used to reading menu where deciding which of several dishes to select was the challenge rather than, do I want any of these dishes... Entertainment across the ship was pretty good. The theatre shows were watchable, and when a new cast boarded for our last few days had a marked improvement. The speciality acts were the usual cruise fare, OK to pass on an hour or so. Daytime activities, trivia etc was fine, much as could be expected.. The music on the ship was really good. a band of young people (The Drop) we excellent as was a young piano singer. A classical duo were very good too. The ship itself. It seemed really dark to us, for a few days we thought some of it need a lick of white paint to brighten the place up, that said we eventually got use to the experience of often feeling you were in an old haunted mansion... There was plenty of social space, and we usually had no difficulty in finding seating wherever we wanted to be, including on the deck. We liked the deck set up and thought the decent sized pool was a bonus particularly as it was too deep for people to stand and clutter the water whilst enjoying cocktails (as you see on many newer ships). I haven’t mentioned the bar, on this trip we took the soda package (dry January) it worked just fine and made a pleasant change to our usual full drinks package. The ports of call were the definite highlights of the trip. We got off to an awful start in Shanghai where everything was severely delayed, we were told it was weather related but it seemed perfectly obvious that the delay related more to the current dispute between the USA & China in terms of trade.... After an almost 10hr delay (where bottled water and potato chips became the food for day 1 of the cruise) all was plain sailing.. We were rather surprised guests weren’t compensated with onboard credit to reflect the totally lost first day of the cruise as by the time boarding was achieved it was too late to get to the restaurant for most guests. Nagasaki was great, interesting, thought-provoking and emotional, Busan was a hive of interesting activity, Hong Kong we had a decent length stop but probably needed at least another 48hrs, Ho Chi Min City was probably our favourite port of call, we took the ship’s excursion to the city and again would have liked longer, we took a ship’s tour to Bangkok and maxed out our few hours there too, on Koh Samui we rented a car and toured the whole island, and we had a great short stay in Singapore... The ship organised numerous tours for every port of call, we thought the trips we took were well organised and fairly priced. Would we tour the area again, absolutely we would; will we sail Princess again, the answer is yes as we already have a reservation made with them not least because they offer some of the most interesting moderately priced itineraries... All in all a very enjoyable trip. Read Less
1 Helpful Vote
Sail Date: January 2019
We just got home from our cruise. We really enjoyed this cruise, particularly because of the itinerary and people we met. The entertainment was sub par...first time ever on a Princess ship. They had a guy making balloon sculptures one ... Read More
We just got home from our cruise. We really enjoyed this cruise, particularly because of the itinerary and people we met. The entertainment was sub par...first time ever on a Princess ship. They had a guy making balloon sculptures one evening in the theater...very disappointing. Also the music offered in the lounges was limited. Few opportunities to dance. However, the food was good and we liked our room...can’t have everything. The staff in the dining room was very good. We felt recognized and well taken care of. They also did a good job with gluten free toast...no small task. On this trip Princess even did a good job with the excursions. They seemed reasonable for what we got., The biggest weakness was entertainment. They could have improved the onboard experience by offering their enrichment lectures in the afternoon instead of at 9:00 a.m. when most people want breakfast. The activities director could use a lesson from some of their other ships. Other than crew games and top deck games there were few options for afternoon activity on sea days. Read Less
Sail Date: January 2019
The Sapphire Princess met most of the needs of those that were on the cruse. Staff tried to help with any problems addressed. They were friendly, courteous, and pleasant to deal with from the room service, customer service, and Horizon ... Read More
The Sapphire Princess met most of the needs of those that were on the cruse. Staff tried to help with any problems addressed. They were friendly, courteous, and pleasant to deal with from the room service, customer service, and Horizon kitchen staff. They kept the ship clean and tried to make sure no one got sick on board. The food became routine after a few days, but you did have some choices on what to eat. Fresh fruit could have been better and a wider choice. Since we made several stops at other counties, it would have be nice to have some of the fruits from those countries. The entertainment and activities were limited on board. Having someone making animals from balloons were more in line for a children cruse than an adult cruse. They did have some current movies to watch, which helped to pass the time. They had trouble with embarkation due to the ship not being allowed to dock on time. The embarkation was delayed several times. People weren't allowed to start loading until after 7 PM. Some people had to wait at the dock for hours with little support for food or drinks. However, everyone that flew in on the morning of embarkation was given a tour of Shanghai with lunch prior to going to the dock, which was appreciated. Disembarkation went smoothly. Read Less
8 Helpful Votes
Sail Date: January 2019
The January 5th Southeast Asia Cruise from Shanghai to Singapore aboard the Sapphire Princess began with the worst boarding fiasco I have ever experienced, and I expect that holds true for most the other 2600+ arriving passengers as well ... Read More
The January 5th Southeast Asia Cruise from Shanghai to Singapore aboard the Sapphire Princess began with the worst boarding fiasco I have ever experienced, and I expect that holds true for most the other 2600+ arriving passengers as well as an untold number of those trying to disembark and catch a flight home. I started to get the impression that this was not going to be a ‘smooth’ embarkation while checking the whereabouts of the Sapphire Princess on the MarineTraffic.com website the morning of our scheduled boarding. Though it was originally due dockside by 7:00 AM, it was listed as ‘at sea’ with a speed of 3 knots. Around 10 AM I received an email from Princess advising of a ‘delayed’ boarding time by two and a half hours. Fortunately, I was able to extend our hotel checkout by two hours along with our scheduled private transfer to port. I consider ourselves lucky, as it was Saturday and the hotel was fully booked for the night. Right towards the end of our ‘extension’ I received an ‘update’ informing us that the boarding time had been ‘pushed back’ by another hour or two depending on cabin location. By that time our room keys did not work and it was too late to reschedule our re-scheduled transfer, so down to the lobby we went. As luck would have it, our driver was 15 minutes early. Weekend traffic was light and we arrived at the terminal at about 4 PM for wat was an original 2 PM boarding that was now pushed out to 5:30 PM. The Sapphire Princess was the only ship docked at the International Cruise Terminal, but our driver was directed to another terminal at the other end of this huge complex. Once inside, we found ourselves amidst hundreds of people waiting in row after row of ‘banquet’ chairs. As we were ‘Elite’ level passengers we were directed to a designated area near the other end of the terminal. Trouble was, there was no one overseeing this area, so there were very few chairs available. We stood. While standing we noticed what appeared to be an impromptu ‘check-in’ area near us consisting of a bunch of folding tables lined up near the escalators at our end of the terminal. They were staffed, but no one was being processed. We wait. As we chatted with fellow passengers, we found out that some had been in this otherwise closed terminal since early morning. Remember we are in China. Our phones don’t work. (who buys a sim-card expecting to be in the country for a day or so?). Google products (gMail, Google Search, youTube) as well as Facebook and Twitter are all banned and blocked in China. Unless you have made prior arrangements through a private VPN, land communication (especially if you have an Android phone) is limited. Your ‘Smart Phone’ is little more than a camera and a calculator. There were a couple of Princess staffers doing their best, wandering the crowd giving any update status they could, but by now there were well over a thousand passengers in queue and the bottom level of the terminal was overflowing. Somewhere around 6:30 or so, they began the ‘check-in’ processing. Mind you, we were merely processed, not boarded. A cruise card was issued, but we were instructed to return to the terminal floor and wait. When we tried to return to the area where we were previously, we quickly noticed there were no open chairs, so Cruise Card in hand we stood and chatted with others in a similar situation. While standing, an official looking gentleman approached us an said it would probably be awhile. It turns out he was one of the Chinese officials in charge of coordinating this chaos. We asked what the problem was, and he related that, though we would probably hear different from Princess, the delay was primarily due to passengers boarded on the arriving Sapphire Princess that did not meet the strict (and somewhat confusing) `144 hour’ Chinese Visa requirements and were not being allowed to disembark in Shanghai. OK, I must admit, we had some difficulty boarding our flight from LA to Shanghai at LAX, but the United Airlines Rep. called the Chinese embassy and made sure our documents and travel plans met the somewhat complicated Chinese criteria before issuing our boarding passes. I guess Princess missed that step. (As it turned out, dozens of passengers were unable to disembark in Shanghai and had to stay onboard for two more days, disembarking at our first port of call, Nagasaki, Japan.) Since the ship was full, I wonder where they slept… Somewhere around 8:00 PM we noticed some passengers being escorted through a door behind the ‘check-in’ area. Though no one had made any announcement, we grabbed our carry-ons and joined in because it looked like they might be headed towards the other terminal where the Sapphire Princess was docked. They were! It was a long trek in the rain to the other terminal, but we were a bit more agile than many and wound up being among the first handful of passengers through Chinese Customs. The queues at that time were minimal and we were on-board before 8:30 PM. Once on-board our first thought was a warm meal, but we were told by our Cabin Steward that there would be a required Muster at 9:00 PM. We wait… Even though we knew that there was no way the passengers would be boarded by then. As we stood on our balcony and watched as the boarding queue on the gangway grew ever longer. 9 PM came and went as the line continued to grow. When the ship was finally boarded, they called for us to report to our Muster Stations. After which, we went to the only venue available for a warm meal… The Horizon Court. As our Muster Station was the Princess Theater (Deck 7, Forward) and the Horizon Court is Deck 14, Aft. When we got there, we joined about 2,000+ other passengers (some of which hadn’t eaten a real meal all day). It was chaos! Lines four wide, out the doors, winding around and past the pool. Once you were able to get to something, there were no open tables or cutlery available to go elsewhere (room?) and find a spot to sit. Things could certainly have been worse. After all, we were inside and there were occasional trays of cookies, plain cheese sandwiches and the random boxes of potato chips, but it certainly was far from ideal or what one would expect from a world renowned international travel corporation and/or a ‘First World’ country trying to promote international tourism. I have waited until near the end of this cruise to submit this recap of an Epic Fail, hoping (expecting?) Princess to offer some sort of ‘compensation’ to offset or appease our ‘day of discomfort’, but none has been offered. I went to the Passenger Services desk to find out the status of the situation and was told ‘It has been reported to the Main Office and we are awaiting a response’. Well, I guess 12 days of no response is a response… Read Less
5 Helpful Votes
Sail Date: January 2019
We chose this cruise for its itinerary. To be upfront we are usually Celebrity cruisers, but decided to try Princess. Embarkation in Shanghai was a pure day, and evening, from hell. This was not the fault of Princess, but the Chinese ... Read More
We chose this cruise for its itinerary. To be upfront we are usually Celebrity cruisers, but decided to try Princess. Embarkation in Shanghai was a pure day, and evening, from hell. This was not the fault of Princess, but the Chinese Port Authority who randomly closed the port to the inbound ship and refused to provide customs and immigration facilities. Princess sent emails, updating the times to come to the pier, but things quickly spiraled out of control. We did not board the ship until 9pm. Princess supplied snacks while we were all kept in a very hot and uncomfortable waiting area dockside, but there was no communications from any Princess reps to keep us updated. Easily the worst cruise experience ever . We found, overall, the ship to be OK, but nothing special. Our premium balcony cabin was small compared to Celebrity, and the bath/shower was a joke. I will give top marks to the bed : very comfy. The food overall, was very poor. In the buffet, it was the same things, over and over and over, with almost no variation over the two weeks. They had the worst bacon I have ever had, completely dried out ham, many breads were stale and the cantalope was, and continued to be unripe.One night I was surprised to see, and obtain, what looked like a large and delectable slab of prime rib. I took it to the table and asked the staff for a steak knife to deal with this 1 inch thick cut of meat. The answer : no, you cannot have one, we do not have any { this despite the fact that Sterling Steakhouse was only 30 ft. away - more on Sterling later ). I struggled to cut the meat with the butter knife supplied, and eventually gave up. That whole slab became waste. The one bite I did manage I spit out because all I could taste was hot mustard : apparently the whole prime rib had been rubbed with hot mustard - WHY ? Who would do that to such a beautiful cut of meat ? The buffet food service area was small, chaotic, and extremely hot due to the very low ceilings. I held out hope until the end, hoping they would do a special Grand Buffet on the final night of the cruise a La Celebrity. NOPE. More like a boarding house weekly review. We ate twice at Sabatinis. Service was good, the meal - mediocre. We then tried Sterling Steak House. What a JOKE ! This extra cost venue is simply a portion of the Horizon Buffet curtained off and presented as fine extra cost dining. No wonder it was empty most nights. SHAME on you Princess. The staff were mostly excellent. The ports and excursions were good - although the excursions were overpriced and of low value like most cruise lines. I had ordered the Premium Beverage Package only to discover onboard that there was a daily 15 alcoholic drink limit, and yes the bar staff knew exactly how many you had had to date each day : Big Brother was surely watching. Leaving the ship was efficient in Singapore. For the small size of the cabin and the torture of the bath and especially the shower,, the drinks limitation ( although I never used 15 on any day, I find that monitoring offensive ) but mostly for the extremely poor food, I am sure this will be my first and last Princess cruise. If their fees were half of Celebrity I could understand, but they are not, so value for money is not good. It was interesting to sail on a ship where the majjority of the guest were not American but Aussies. Very different dynamic K Read Less
Sail Date: January 2019
Original ship boarding time was 2pm. Princess sent out notice of 3hr delay because of Chinese Fingerprinting of passengers. Sent out 2nd delay for 2hr because of Fog & late arrival. We arrived at terminal at 5pm to find about 2500 ... Read More
Original ship boarding time was 2pm. Princess sent out notice of 3hr delay because of Chinese Fingerprinting of passengers. Sent out 2nd delay for 2hr because of Fog & late arrival. We arrived at terminal at 5pm to find about 2500 people stuffed into terminal waiting. They finally started boarding the "Elites" around 7pm, and we started about 8pm.. Had to trek thru rain to Chinese Immigration building, spend 30min there the another trek in the rain to the dock, 300 yard down the dock to the gangway, board the ship in the rain and then trek another 100 yards to have our pix taken in the rain. Got to stateroom at 9pm. Thank God for their pizza on deck 14. Our Mini-suite & Room Steward "Frenchie" were the best part of the trip. Specialty Dining and Regular dining rooms were very good but the buffett was the worst we've ever seen on many cruises. Having been on the Royal and the Regal we were spoiled but the Sapphire buffet was mostly out of No. 10 cans. Terrible baked goods, main dishes low quality, but the salads were good. Seating very crowded, especially when one side was closed off. Took only 3 of ship excursions. Hong Kong was excellent, Ko Samui OK (skip monkey harvesting---a joke); Phu My interesting and good. Used private driver in Thailand, still a 2hr drive each way to Bangkok from dock. Singapore made the whole trip worthwhile. Too bad the trip was started off on a very bad vibe. Embarkation could have been handled much better. Even the wheelchair people had to wait while they boarded the "Elites". Not very good PR. Read Less
4 Helpful Votes
Sail Date: January 2019
Left Heathrow on 4/1 on my least favourite airline - British Airways, flight was uncomfortable and food was mediocre, as British Airways always is. Shanghai - An airport and a cruise terminal to be avoided. Endless form filling, endless ... Read More
Left Heathrow on 4/1 on my least favourite airline - British Airways, flight was uncomfortable and food was mediocre, as British Airways always is. Shanghai - An airport and a cruise terminal to be avoided. Endless form filling, endless fingerprint scans, endless photos, endless baggage scans. Then we were told that the ship will be late docking due to poor weather visibility. Thankfully Princess arranged several coaches for a tour of Shanghai including a lunch and visits, we were shattered and just couldn't muster any enthusiasm and losing the will to live! Eventually got to the Cruise Terminal and more fingerprint scans, more photos and more baggage scans, then a long route march to the ship, and so to bed! Nagasaki - A very interesting city that we visited on a Princess tour and a city I would like to revisit. Busan - A city I could take or leave, the tour of Boxcheon Tombs and their associated museum started off interesting then it was like doing a degree course in an hour or so, an hour in a department store was underwhelming. Hong Kong - Pity the ship's Port Lecturer kept harping on about Kowloon, Kowloon and Kowloon and ignoring the existence of Hong Kong Island, thankfully we have friends and family there so we did our own thing on the Island including riding on the famous Hong Kong Trams. Ho Chi Minh City - Stayed on board and I can describe Phu My as one of the least interesting Container Ports in the World! Bangkok - Been there before, so we stayed on board and Laem Chebang is one of the more interesting Container Ports in the World with plenty of activity! Ko Samui - Very Interesting but the road journeys reminded my wife of her early days in the Philippines. Two Buddhas and a coconut-picking monkey later, we headed back to the ship and then to Singapore where we spent a week with family there. Singapore - Been there 12 times in 20 years and can't keep up with the changes, but we love the place! Now for the Ship - This was our third cruise on Sapphire Princess since May 2018, so we're used to the ship. Here are the significant differences between an Asian cruise and a Southampton-based cruise. Food - extremely salty and played havoc with my blood/sugar levels, being Type 2 diabetic, I chose to eat less and not eat every night in the main dining rooms, I quite like Asian cuisine but after a week my stomach was yelling for something less salty and much more substantial, Alfredo's Pizzeria came to the rescue! Entertainment - Other than the Princess Singers and Dancers productions, the guest entertainers varied from the dire to the downright awful, had they performed on a Southampton-based cruise, they would risk playing to either an empty Princess Theatre, or facing an audience reminiscent of one at the bad old days of the Glasgow Empire whose stony silence saw off an act in minutes! Piazza Entertainment - Great watching Princess Singers and Dancers rehearsing on a port day and having a chat with them afterwards and great seeing their polished performance, but some of the Cruise Directors staff must've forgotten that they were on a cruise ship and thought they were working at Butlins, especially with games designed for children to be played by adults. Overall Summary - Good in parts, but give me a Southampton-based cruise at any time. Read Less
5 Helpful Votes
Sail Date: December 2018
This cruise cover the countries I like to visit. Good Cruise but poor front desk service spoils my trip. I also missed my flight home due to delay in disembarkation due to no fault of the ship. Food at Horizon was about the same everyday. ... Read More
This cruise cover the countries I like to visit. Good Cruise but poor front desk service spoils my trip. I also missed my flight home due to delay in disembarkation due to no fault of the ship. Food at Horizon was about the same everyday. Would have loved food specialty at each country. The shows were good but not as good as the performers at the previous Sapphire Princess we had been to. Zumba and dance classes were good. I personally witness a few rubs with the front desk reception. They should be trained to deal with all kinds of situations, unfortunately they were not. They dont seem to know some of the basic questions like how far the ship to the terminal and how far the terminal to customs/immigration. They could not help me when I requested for assistance to disembark on express as we needed to catch the plane as my for my wife was on a walking stick and I have too many luggage to handle alone. Some of those front desk staff should be sacked for being too high and mighty attitude. Overall a good cruise but this encounter with customer service spoils my day Read Less
1 Helpful Vote
Sail Date: December 2018
Embarked in Singapore. If you have never been here allow a few days. We chose this cruise as we had not visited any of the places on the itinerary. Embarkation was slow with check-in desks small and cramped. Once onboard the ship was great ... Read More
Embarked in Singapore. If you have never been here allow a few days. We chose this cruise as we had not visited any of the places on the itinerary. Embarkation was slow with check-in desks small and cramped. Once onboard the ship was great - friendly staff and great facilities. We had a balcony cabin just aft of the bridge. Great location and high enough not to be affected by the weather. The onboard facilities were fantastic and the food was never ending and excellent. Onboard entertainment was generally good with a couple of acts more suitable for the kids instead of adults. Some acts were described as internationally acclaimed.....mmmmm not my idea of 'acclaimed'! Shore excursion were satisfactory but beware of the cost versus what you see! Bangkok is a 5 hr return trip from the port. The tours we did in Hong Kong were overpriced. An 8 course Chinese dinner was cold and there was not enough food for the table! Beware of having your excursion shortened so they can throw in a trip to a Mall! Princess Cruises is a great line and were had a great time. Nothing will ever be perfect and we would certainly use Princess again. Read Less
Sail Date: December 2018
It was our honeymoon cruise, travelling from Singapore to Shanghai. As a same sex couple, we were interested to see how we were treated, and it was all a dream. From the congratulations notices and balloons festooning our stateroom door, ... Read More
It was our honeymoon cruise, travelling from Singapore to Shanghai. As a same sex couple, we were interested to see how we were treated, and it was all a dream. From the congratulations notices and balloons festooning our stateroom door, to the greetings of the maitre'd, and somewhat melodious singing of the waiters, all kept us in the mood. Dining...we were booked for anytime dining and tried all the restaurants. Staff were good, food was nothing to rave about. The Stirling Steakhouse was a disappointment. The meat was shipped from Miami and tasted like it....watery. Crab Shack was just OK. Both of these restaurants were converted spaces in the Horizon buffet restaurant, and opened only 2 days each over the whole cruise..why? The saving grace for dining was the Italian restaurant, Sabatini. It was perfect, from the felicitations of the maitre'd, Daniel, the polished and professional performance of the waiters to the food which was to die for. We could not fault it. We dined here three times for dinner and every day for suite class breakfast. The speciality pizzeria was of a high standard, pizzas cooked to order, staff great. We enjoyed the International Cafe in the Pallazzo, coffee was good as were the pastries. It was also the social, buzzing place to be. We rarely went upstairs to the Horizon. Left it to the kids and families. Bars were OK. We had a drinks package and I think won over Princess! A few more non-Californian wines would have been good. The best, sociable bar was Crooners and Tan was a fun waiter. There were three formal nights and it was pleasantly surprising how many passengers took the trouble to put on their finest glad rags (including us!). Of course the aussie yokel in designer stubbies and thongs with bulging tats had to mingle and spoil the ambience. Casino....we don't gamble but had to pass through the casino on route to other places. Why on earth is smoking allowed in this day and age??? If you want to smoke, go to the designated areas at the top of the ship. Overall the entertainment was disappointing. In the theatre, there were two or three good shows and several woeful shows. There was a great magician, very entertaining, who was relegated to one of the bars and only had one show. The classical music duo and pianists played in the Pallazzo and were charming. There was a very strange series of enrichment lectures covering private jet travel....hardly appropriate. However, the port lectures were well presented. Shore excursions...we did our own thing in every port. No in-depth ship tour was offered, and only a farcical backstage and kitchen tour with 2000 pax filing through these fascinating parts of the ship in 30 minutes. I have a morbid fascination in the morgue on a large cruiser, but alas, there was no offer to visit! Embarkation and disembarkation went fine. But where was the welcoming glass of bubbly when we came on board? Such a gesture goes down well. The ship was 8 hours late in berthing at Shanghai because of the weather, and we thanked our lucky stars that we had a late evening flight back to Sydney. Read Less
6 Helpful Votes
Sail Date: December 2018
We chose this cruise as it offered an interesting itinerary at the only time of year that we can travel. This was our fourth cruise but first with Princess. Positives include * Seamanship demonstrated by the Captain and his crew as ... Read More
We chose this cruise as it offered an interesting itinerary at the only time of year that we can travel. This was our fourth cruise but first with Princess. Positives include * Seamanship demonstrated by the Captain and his crew as the ship sailed through some particularly nasty weather should be congratulated. Passengers were as comfortable as possible in a dreadful storm. * Our stateroom steward provided excellent service during our stay. Not so Positives * Bar services were very poor. Bar staff were slow to take orders for drinks and seemed largely indifferent to customers generally. We were charged for drinks despite having a drinks package on more than one occasion requiring us to ask for the charges to be reversed. * Dining menu options weren’t very interesting and the food was generally quite poor. The special Celebrity Chef menu items weren’t particularly enticing nor prepared well. The best food was served in the buffet on the top level. * Entertainment was appalling. Theatre Shows were no where near what we had experienced on other cruises. There were more entertainment venues than acts to perform - no sooner a band or act had warmed up the crowd then they finished up and we were required to wander through to another venue to find another venue where something was happening - it felt totally bizarre to be wandering around the ship looking for entertainment. It seemed to us that the Entertainment Team were unable to secure any acts for the cruise and were scraping the bottom of the barrel just to get through. * Itinerary may have been over ambitious in light of the immigration issues encountered in some ports. At some Ports we were unable to clear Immigration some hours after arriving giving us limited time ashore. Princess should reconsider their itinerary if better arrangements cannot be made. * Debarkation debacles ensued when the ship was unavoidably late into our last port. Our main complaint here relates to very poor communication from the Customer Services team as excursions were cancelled without notice and alternate arrangements were not offered with clear communication. * Ships layout was confusing and awkward. The fact that there are five dining rooms rather than one Grand Dining Room lessened the evening meal experience. Also, as mentioned above there were more bars/clubs than acts to fill them. I don’t expect we will bother booking with Princess again as we have enjoyed better service on other cruise lines. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship The ship has undergone major renovations in 2018. We actually had the same ship last Christmas on a similar cruise path (South East Asia, from Singapore to Singapore) and the cabin had improved, in addition to Horizons, and the ... Read More
The ship The ship has undergone major renovations in 2018. We actually had the same ship last Christmas on a similar cruise path (South East Asia, from Singapore to Singapore) and the cabin had improved, in addition to Horizons, and the indoor pool area. There was more of a white tone to these areas, with new white tiles and lighting, which gave the appearance of it being more clean, contemporary and inviting, in comparison to the tired look it had in 2017 (which many passengers complained about back then). During the cruise, the ship was decorated beautifully with festive Christmas decorations. I loved the little touch of decorations put outside of the cabin put by the stewards, and it was nice seeing other passengers had decked out their doors as well with Christmas wreaths and tinsel. On Christmas day, each passenger got a small Christmas stocking with some candy canes in their cabin. The room The room has improved from the pre renovated Sapphire Princess. The TV's are now wall mounted in front of the bed and the TV has been upgraded to a big nice flat screen. This helped a lot on sea days and when bad weather struck. The TV also had a few live stations like CNN and sports channels, and a big library of movies and tv series for both adults and children. During Christmas, they also feature many Christmas movies and this is a nice touch during the festive season. Our cruise went from a hot climate to a cold climate, so those sea days were well spent reading in the cabin and watching our favourite movies - it was often freezing on deck and raining at the same time so having great in room entertainment really solved what would have been major boredom by me (being 35 years old, the on board entertainment was really lacking for my age group on board). The bed was comfortable with what looked like nice quality sheets and pillows. We had a balcony room, which we always book, and it was nice to feel the transition of weather in the morning, going from hot Singapore to eventually freezing Shanghai (last port). Michael, our steward was fantastic, always fussing over us and making sure we knew what forms to fill out for immigration. Immigration tips Make sure with any Asia cruise, your visas are up to date with that country. Even Princess was caught out with a new development from South Korea, so that was rectified before the ship was allowed to go into port. This cruise was noted to be complex with visas, and we witnessed a family of about 8 being denied boarding due to what seemed to be lack of correct visas (this was really heartbreaking to witness). We had our own visa issues as my husband and I travel with two different passports, so we went the distance to get the best visa possible for each location prior to the cruise. Note: I also received conflicting information when I called Princess cruises regarding visas - one telephone operator told me that if you don't have a visa for a particular country, it was fine but you weren't allowed to get off at that location (just stay on board for the next stop). Another operator at a later date told me that my husband would be denied boarding if he didn't have every visa to enter all ports (even if we didn't want to get off at the port). So we ended up getting all the visas (albeit last minute). Eats Traditional dining This has improved greatly since 2017. Our food was excellent each night, whereas our previous Sapphire Cruise in Dec 2017 had shocking meal options for traditional dining. Apparently they have gone through two new head chefs since that time, which is really reflected in the contemporary flavours in cooking. Service is excellent with a huge shout out to Eugene who looked after us - he made our dining experience superb and genuinely cared about whether we liked each dish or not. Horizons With the new renovations taking place, Horizons is a much more attractive place to eat self serve food. It feels brighter and cleaner, albeit with what seems like a tighter menu (less options) but better cooked food. We were surprised by how much the food had improved on this cruise - the meat dishes were tender, nothing was too greasy, there were lots of vegetable options, and the roasts were delicious. A huge standout was Italian night! We could have stayed the whole night eating, it was so good! i just wish though that they were more strict with hygiene on board with this cruise - often the sanitiser dispenser was left unattended so many guests did not sanitise their hands, and we watched staff witness sick people coughing on food but look the other way. This was really gross, and we walked out several times when we saw this happen, hoping to not catch the virus which was going around on board (something like the flu, it felt like every passenger had it, we escaped it) Pizza The pizza bar as usual was fantastic, but we just wish that when the weather got colder (1 degree around South Korea) the pizza was kept warmer as it was often cold when we received it from the tray outside. Makeshift Crown Grill Sapphire does not have an official Crown Grill restaurant but a make shift one on board, it looks like one of the dining areas gets partitioned off from the rest of Horizons. We ate here the first night, and the quality of the food was great - believe it or not, the fries were some of the best we had, in addition to the cooking of the steak. Well worth the cover charge of $29. Christmas Day My one big wish is that the food on board is more festive for the occasion on Christmas Day. It would be great to have Christmas cookies, mince pies and all the little things people love to munch on Christmas Day, but horizons lack this on the day. It is the same menu as any other day. Traditional dining though does have a more special Christmas Day menu, with the usual offerings (turkey, roasts, pudding etc) which were cooked really well, and a plate of Christmas cookies which were delicious for dessert. Also it would be great if the bar areas had Christmas inspired cocktails or egg nog or something fun to keep the theme up for the day. Staff Fabulous staff on board, all very polite. Adnan was a stand out - great personality and always looks after you on board at Crooners. Special note: Our South East Asia Christmas cruises have both run into terrible monsoon weather, particularly near Vietnam. This causes the ship to rock and encounter rainy weather. The weather was so bad one day that the ship had to slow down so it didn't cause immense rocking, and this caused a different entering time to the disembarking port (Shanghai). Shanghai is one of the busiest ports in the world, and our ship was denied entering the harbour and had to wait until we got permission to go in. We were meant to disembark at 7.30am, but this was shifted to 1pm onwards, and people who had to catch a flight before 6pm were advised they would not make that flight and had to make alternate arrangements. I would highly advise anyone to stay overnight in the disembarking country to overcome random events such as this. I felt so sorry for those people as well. Overall, for a young married couple with no kids, we had a pretty good time - I got a little stir crazy on board with so many sea days, lack of entertainment relative to my generation, and bad weather outside, save for our new TV and my Ipad which were necessities to keep us entertained. Read Less
3 Helpful Votes
Sail Date: December 2018
We have cruised with Princess several times and found them to be excellent. Unfortunately this cruise from Singapore to Shanghai was not. We found the entertainment disappointing and the cruise director didn’t inspire a spirt of ... Read More
We have cruised with Princess several times and found them to be excellent. Unfortunately this cruise from Singapore to Shanghai was not. We found the entertainment disappointing and the cruise director didn’t inspire a spirt of enjoyment. The Stevie Wonder show was dreadful; we and others walked out as he started to sing his songs in Japanese! The pool attendants were non-existent with plates left uncollected and no one around to ask if you wanted drinks and also we found very few recliners for the movies under the stars. We have booked another cruise - and hope this will be better. Princess seem to be cutting some of its quality, which is a shame. Please remember guests vote with their feet and wallets. Disembarkation was terrible. The plus point is loyalty rewards, but only worth it if you continue sailing. Please, please, provide good entertainment and enough staff. Gratuities paid but we not did get good service. Read Less
3 Helpful Votes
Sail Date: December 2018
Never cruised to an Asian country before. Could not have an orange juice at lunchtime without paying for it.As orange juice is free at breakfast only. Food in the dining room not very good soup too salty, prawns soggy, size of ... Read More
Never cruised to an Asian country before. Could not have an orange juice at lunchtime without paying for it.As orange juice is free at breakfast only. Food in the dining room not very good soup too salty, prawns soggy, size of crayfish is half the size of my little finger after peeling it. Meat to tuff Ice cream no flavour just sweet it’s like eating frozen sugar Staff where pestering to buy a wine package before even entering into our cabin. We where told 7 bottles of wine where $217 but we were charged an extra 15% total $249. Pastry chef in the buffet needs to be changed. We were charged gratuity $27 per cabin without our consent (managed to cancel it after the second day. Staff quite friendly, musicians competent,entertainment lacks variety a lot of vocalist with similar repertoire and style. Boring after a while Terrible coffee far too strong. Loved the bread rolls No complementary bottled water at all. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise for our 30th wedding anniversary, and always wanted to see Asia. The ship was good, cabins very comfortable, and the staff were super friendly. The stops were also excellent. The only thing that let this cruise down ... Read More
We chose this cruise for our 30th wedding anniversary, and always wanted to see Asia. The ship was good, cabins very comfortable, and the staff were super friendly. The stops were also excellent. The only thing that let this cruise down was the entertainment, it was shocking,. When you are on holiday you hope to be entertained , especially sea days, this ship was so boring, it was the same thing day in day out. The shows were very amateur and poor, and during the whole 15days they only had 2 decent acts on, so 2 nights seeing a good act for about half an hour. They had triva quiz every night sooooo boring. So if this is a taste of princess cruises then no I would not cruise with them again. As at night and sea days we were very bored. But if you are looking for a cruise that you can just sit around all day doing not much, and like going to early then this one is for you. Read Less
1 Helpful Vote
Sail Date: December 2018
First the short "PRO" list: 1) Great service, 2) Meals were good, 3) All but one excursion was very good, 4) Finishing of the (renovated 2018) ship was very good, as expected. Before I begin the "CON" ... Read More
First the short "PRO" list: 1) Great service, 2) Meals were good, 3) All but one excursion was very good, 4) Finishing of the (renovated 2018) ship was very good, as expected. Before I begin the "CON" list, be aware that Princess misleads you. We bought what we was sold as an 11 night Southeast Asia cruise. Princess doesn't tell you that it's actually a 3-night and 8 night cruise -- note that when I selected cruise date of January 18, 2019, Cruise Critic refers to this as a 3-night cruise. Cruise Critic is honest, Princess isn't. So why would you care? Well, two reasons. The first is that you go to Singapore, do three days, return to Singapore, do 8 days, return to Singapore. Singapore is a nice place but three visits in 11 days is ridiculous. The second reason is the passengers. On the 3-day portion, the majority of passengers were from China. Oddly, all the Chinese disappeared on the second half of the cruise, replaced by Australians. No idea why this is, but I mention it because again, you're not buying an 11-day cruise, you're buying TWO cruises and it DOES make a difference. Very poor merchandising practices by Princess. My "CON" list concerns the ship itself. Although nicely finished after a recent renovation, this is a very poorly designed and poorly built ship: 1) A/C was "out" in our room for two days and the A/C was spotty throughout the ship. There were many places where it wasn't working and other places where it was really cold. 2) Whoever gave this ship an award for the fitness area must be short. I am 6'-4" and I actually hit my head on the ceiling with my first step on the elliptical machine. I didn't try the treadmill after that, but the result would have been the same. Take away the ellipticals and the treadmills and there's practically nothing for a tall man to use. While recovering from my bruise, I realized that I had to start paying attention to the extremely low ceilings everywhere. Yes, I'm tall - but I'm hardly an NBA player. I have been on lots of cruise ships and this was the first where I felt I really had to keep an eye out for low ceilings. If you're tall -- BEWARE! 3) Every time we or our neighbors would close the cabin door, the walls would shake. 4) The shower uses a curtain instead of a shower door. Just be sure to aim the shower head at the wall so it doesn't spray the floor. There is no hose for the shower. 5) The Horizon Court Buffet lacks adequate seating - in 11 days, we were never able to actually sit IN the buffet. Instead we had to go outside. This in part is again due to poor design in that you actually can't go from one side of the buffet to the other without actually going out to the pool area and coming back in; 6) No place to sit in a lounge and watch the view ahead; this is reserved for the extra-cost "Sanctuary" area. The Skywalkers lounge is fine but it's in the back. 7) The design is just generally poor. The stairways are narrow and often divided. There are lots of passages that go nowhere. We were midship and no more than 50 feet from the stairs -- but to get to them there were your choice of TWO corridors and next to the stairs was a crew-only elevator - the passenger elevators were through yet another passageway. This is just plain stupid design. Read Less
Sail Date: December 2018
Overall, the cruise was acceptable.Cruise was acceptable. To illustrate this, I break it down into the various services as follows: - - Cabin - (See below.) Cabin Stewards (3 of them) were very attentive. I have no idea why the stewards ... Read More
Overall, the cruise was acceptable.Cruise was acceptable. To illustrate this, I break it down into the various services as follows: - - Cabin - (See below.) Cabin Stewards (3 of them) were very attentive. I have no idea why the stewards change twice, during the cruise. - Restaurants - Main Dining Room food was generally very good. They ran out of staple selections on occasions (middle of dining session) and didn't replace. The food at other Restaurants was very good. What improved it was the excellent service from friendly attentive staff. - Entertainment - Generally very good without the Wow factor. - Cabin - Cabin Stewards (3 of them) were excellent. I can't understand why we had 2 changes of staff, on a short cruise. - Medical Centre - I had the unfortunate need to avail myself of their services. I found the entire Medical Centre staff to be caring and thorough. They receive my ultimate thanks. - Customer Service Desk - This is the area of my main concern. Staff did not handle passengers 'pushing in' the desk line, at all well. Also, there was an occasion when another passenger opened our locked cabin door, using his you'd expect this major breach of security and privacy, would receive urgent attention. Instead, I got the impression they either didn't believe me or didn't care. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise to see various ports of Asia. This was my 9th time on Princess and my wife's 10th. We like Princess because we know how we will be treated, what to expect, and have always anticipated a clean ship, and friendly ... Read More
We chose this cruise to see various ports of Asia. This was my 9th time on Princess and my wife's 10th. We like Princess because we know how we will be treated, what to expect, and have always anticipated a clean ship, and friendly staff. Entertainment this trip was IMO sub par. The shows were extremely loud and it was difficult to understand what the production crew was attempting to sing. It might have been better without microphones. The orchestra was REALLY neat to listen to. We would have gone every night to the theater if it was just them. We had anytime dinning that worked out very well. We also signed up for the Lotus Spa Thermal suite. The only downside was the four stone beds were never working and always cold. Our shore excursions were a lot of fun including the elephant trek and riding on top of an elephant. I would go on this ship again. Read Less
11 Helpful Votes
Sail Date: December 2018
I've cruised on Princess many times and saw a great offer for this cruise. I'm sorry I took it, this was the worst cruise I've taken. My cabin was not clean; there was rotting fruit in the refrigerator and toenail clippings ... Read More
I've cruised on Princess many times and saw a great offer for this cruise. I'm sorry I took it, this was the worst cruise I've taken. My cabin was not clean; there was rotting fruit in the refrigerator and toenail clippings on the floor of the balcony. There was hair all over the desk, and paperwork that appeared to be from the previous cruise. Additionally, the wall base was coming loose and created a tripping hazard right at the bathroom door. I brought these issues to the attention of my room steward, and they were addressed that evening. There was a water leak right outside my cabin door and it soaked everything put in the mail slot. It took 6 days and several calls to guest services to fully resolve the problem, even though every time I spoke to guest services, they said it was reported as fixed. On 3 occasions, I was in my cabin while they looked for the leak and attempted repairs. At no time was a message left in the cabin or on the phone indicating the problem that I reported had been fixed. And even though I asked that nothing be put in the mail slot, everything was. I was eventually told by an engineering supervisor that it would have to be repaired on a port day, after notification to all cabins affected. I came back to my cabin one port day to find the corridor a mess and a bunch of people working on the water line, but I never received notification that the work was going to occur. There seemed to be a gross lack of communication and a clear lack of follow up inspections by supervisory personnel. Princess eventually gave me $100 room credit, but I feel that it wasn't nearly enough for the trouble. Data services did not work in the cabin at all and were very slow, even in the internet cafe. All of the tours were rushed, with no real shopping time, and little time at any of the sites. At some locations stops were made that weren't on the posted itinerary, and weren't appropriate for cruisers. On 2 tours, were were outside during thunderstorms, but there was no protocol for protecting passengers during this situation - or the flooded road we drove on in one instance. Although all of the tours were 4+ hours, meals/snacks were not included, and no time allotted for eating. The only tour that included a meal was the disembarkation tour I took in Singapore, where they took us to a seafood restaurant - I happen to be allergic to shellfish, and was not aware that we would be eating in such a place until we were on the tour. Read Less
7 Helpful Votes
Sail Date: November 2018
Princess Sapphire, nothing special, the ship was nice, but no special features. shows were good and staff were mostly pretty good. Go and visit Adnan at the crooners bar, he was great. They seemed to have a hard time with getting ... Read More
Princess Sapphire, nothing special, the ship was nice, but no special features. shows were good and staff were mostly pretty good. Go and visit Adnan at the crooners bar, he was great. They seemed to have a hard time with getting people on and off. the line ups to get out for excursions on the 2 tender days were awful. by the time you got out you didn't have time to do anything. Then the ship was late leaving because of the huge line ups to get back on. The port days with docks were better but not great. For me this trip had too many sea days. Kuala Lumpur was a great port. Bali might have been better but it took so long to get off that there really wasn't much time. Penang was a good stop too. Food in the dining room was very good, but the buffet was not great. Read Less
10 Helpful Votes
Sail Date: November 2018
Princess Cruises advertised an Endless Drink Package that had Soft Drinks, Mocktails, and Shakes/Malts. My husband loves to have Malts so I purchased the package for both of us, due to what Princess advertised on their website. When my ... Read More
Princess Cruises advertised an Endless Drink Package that had Soft Drinks, Mocktails, and Shakes/Malts. My husband loves to have Malts so I purchased the package for both of us, due to what Princess advertised on their website. When my husband went to order a malt, he was informed that the Endless Drink Package did not cover Shakes/Malts. We informed the host that per the Princess Cruise's website when purchased it did. They stated that it no longer does. We had to pay the $2.0 for the malt and then went to the Front Desk to inform them of the Bait and Switch, which is illegal that had happened. The Front Desk emailed Princess Cruise's corporate office, and the corporate office refused to honor what they had advertised. I only purchased the Endless Drink Package due to what they had advertised. They did not remove the advertisement before I had made my purchase, so it should have covered everything that was advertised, but they switch it on be after we had arrived on the ship. This was just wrong! I found many misleading statements by the Art Auction personnel also. The worst was when they stated for my husband and me, to come to the Art Gallery to finalize a purchase at a particular time, and when we arrived, the person at hand was too busy and could not finalize the transaction. He informed us that we had to attend another Art Auction, and then he could help us to finalize the transaction. We attended another auction, and once again we were put off on finalizing the transaction. We met the same person at the Art Gallery again, as instructed. This person again was too busy for us,.and tried to put us off for the third time. I informed him that this was our cruise and he had no right to ruin it for us and had to take care of finalizing the transaction NOW! And, if not, I will ruin any further transaction he had to handle. He then took the time to finalize the transaction. The food that was offered to the passengers was only good on some days, other days the hot dogs and pizza were the only good options. A cruise is supposed to be an enjoyable experience, but ever since Carnival Cruise took over Princess Cruise it has gone downhill, and the Bait and Switch tactic was the most unbelievable thing. Other then the above, the service people were excellent! The cabin was comfortable, entertainment need help in some cases, the guest lecturer was excellent, and the shore excursions were enjoyable. Just beware, Princess Cruises sometimes advertises one thing and then honors another. And, it is never on the plus side, it took a lot out of our enjoyment being Baited and Switched. Read Less
Sapphire Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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