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2 Helpful Votes
Sail Date: February 2019
This cruise started in Singapore. We flew in a two days before and got a chance to see the city. Our hotel was a decent walk to the Marina Bay Sands and the Gardens by the Bay. Great location. the Gardens were some of the prettiest ... Read More
This cruise started in Singapore. We flew in a two days before and got a chance to see the city. Our hotel was a decent walk to the Marina Bay Sands and the Gardens by the Bay. Great location. the Gardens were some of the prettiest anywhere and the view from the top of the Marina Bay Sands was beautiful. We also did a general tour of the city that went to other districts. But I think we were in the prettiest area. Embarkation was very smooth. We got to the cruise terminal very early, so there was almost no line. We walked right up, got our room cards, went through security, and were in our room a few hours before the ship left port. Having been on the Regal, the Sapphire seems a little small, especially the buffet area. But it was easy to get around and had everything you need. We had a Club Class mini-suite, which was a very spacious cabin for the two of us. The extra space is nice, but the huge upgrade from a balcony to a mini-suite is that you have a real tub and a decent amount of counter space. Being Club Class also meant we had a special area of the dining room to eat in and an extra meal option every night. We ate in the buffet for breakfast and lunch, but had dinner in the dining room. We had a great waiter. The food in the buffet was average, almost the same breakfast choices every day. The food in the dining room was excellent. Just about everything we got was really flavorful and was absolutely beautiful to look at. I'm not normally a person who takes pictures of food, but some of those I had to. Portions were small, but enough for us. If it wasn't, our waiter was happy to bring a second or third of anything we wanted. Our waiter was the nicest guy. One change I was happy to see was that there were some local dishes on the menu each night. On previous cruises, the food was always American, no matter where in the world we were sailing. This time there were Asian style dishes that reflected where we were. The main reason we chose this cruise was the ports - all of them new to us. We hadn't been anywhere in Asia before. On Bali, we hired our own driver, arranged before the cruise. It is a tender port, and it took us a long time to get off the ship. Which meant we had to skip some of what we planned. We did get around the south and west part of the island. Tanah Lot is a temple right on the ocean, incredibly beautiful. We also went to a palace, and to some of the villages surrounding Ubud, each specializing in a different craft. We love woodwork, so we spent the most time with that. We ended the day at a small Balinese cafe on the beach. It is interesting to drive around. The roads are small, only two lanes. Almost every house has it's own temple, some simple and some very elaborate. And they're right next to modern stores and restaurants. There were two stops in Malaysia. On day in Kaula Lumpur. We did the ship's tour that included going up into the Petronas Towers and walking on the bridge between them. That was definitely worth doing. The bridge is at floor 41. After that, you go up to floor 83, which is where the visitors center is. Other than that, the city is just a city. It's very metropolitan. The next day was on Penang. We did a private tour with another couple, arranged on the Roll Call for the cruise. The highlights of the day was the funicular to the top of Penang Hill, Kek Lok Si temple, and the reclining Buddha temple. Kek Lok Si was amazing. It is enormous, and so pretty and so peaceful. We stopped at a food court. We all ordered things we recognized and our guide got us some local dishes for the table, something with yams and Malaysian ices. Both good, although they looked pretty strange. The last stop was Phuket. We took a bus to get to a smaller boat dock, where we boarded a speed boat, which took us out to the Phi Phi Islands for swimming, a lunch, and then some snorkeling. There are no words to describe how beautiful these islands and the ocean around them are. The days on the ship were relaxing and fun. Depending on your interests, there are lots of activities all day. I like the games and arty stuff. My brother did more of the exercise and sport stuff. We're not really show people, so I can't comment on that. We saw a comedian one night, who was pretty good. This was a really nice cruise, and I'd definitely recommend it. Read Less
9 Helpful Votes
Sail Date: February 2019
I recently completed a 10 day cruise on Sapphire Princess, sailing out from Singapore on February 28, 2019. I encountered some serious issues that I have not experienced on Princess before. While in the men's changeroom, I witnessed ... Read More
I recently completed a 10 day cruise on Sapphire Princess, sailing out from Singapore on February 28, 2019. I encountered some serious issues that I have not experienced on Princess before. While in the men's changeroom, I witnessed the spa staff give a master locker key to a passenger who claims he found his locker locked but he had not locked it. The passenger was allowed to use the master key in the men's changeroom unsupervised as spa staff said no male staff was available to accompany him. The passenger then opened the locker that he thought was his, found out it was not his and then promptly used the master key to open every locker near the one he thought was his, violating the privacy and security of property of the other passengers who had locked their belongings in the lockers. In addition, on two occasions when I was in the men's changeroom, once when I was in the sauna with another passenger also in the sauna and a second time when I was standing at the lockers while changing, I heard a woman's voice in the men's changeroom and found the female spa manager had entered the men's changeroom during operating hours unannounced and without any prior warning. I reported both the locker master key incident and the female spa manager intrusion into the men's changeroom to both the spa manager and front desk but did not see any serious response to the incidents from the ship (as shown by the spa manager intruding into the men's changeroom a second time when I was in there just a day or two after I reported the first intrusion). It was only after I e-mailed my cruise agent to complain and he passed on my complaint to Princess sales office that head office contacted the ship and arranged for the Customer Services Director to meet with me to explain they have reported the locker master key incident to the captain as a breach of security and that they have instructed the female spa manager not to enter the men's changeroom during operating hours. It was quite clear to me from my experience on this cruise that the spa manager and the ship was not taking these matters very seriously until head office contacted the ship and likely because I pointed out in my complaint that had a male spa staff member intruded into the women's changeroom unannounced while female guests were in the changeroom, there would likely have been a much more serious reaction. The cruise would otherwise have been much better rated by me but this serious breach of security of property of other passengers by the careless release of the master locker key to a passenger unsupervised and the repeated intrusion of the female spa manager into the men's changeroom unannounced, and the initial tepid response from the ship and front desk does raise serious doubts in my mind about the attitude of Princess to very basic expectations of passengers to security of property and privacy. I do want to credit the Customer Services Director Miguel Netto Rocha though with making every effort to reassure me the issues were being seriously dealt with and to ensure other aspects of my cruise met my expectations, once he became involved in the matter (he indicated he was off the ship when the incidents occurred and returned to the ship only the day before he met with me). He sent the supervisor of my cabin steward to drop in on me to make sure I was happy with my cabin cleaning and condition, and he did offer perhaps complimentary spa service but I declined the offer as I only use the gym, sauna and steam room and not the massage or salon services. He also gave me his card and his phone local number and asked me to call him with any other issues or concerns during the balance of my cruise. Part of the issue, according to my understanding, may be that the spa is subcontracted to a spa operator so the spa manager and spa staff are not Princess employees but employees of the contractor. Therefore the spa staff may be less focused on Princess cruise passenger concerns as long as the spa contractor retains its contract to operate the spas for Princess. The above serious issues aside, my cruise experience was generally good, noticing some improvement in food offerings, interesting ports even on an itinerary with only 4 port calls, some noticeable wear and tear on an old ship that could perhaps be better maintained and some sloppiness in materials provided to passengers. I boarded in Singapore and boarding was very efficient. I arrived before noon well before the official time of boarding for my cabin but had no trouble checking in and boarding quickly in time for lunch at the buffet. My cabin was ready when I boarded and luggage delivery was fairly quick. One thing I noticed is that my cabin steward did not put out the plastic mats on top of the bed for unpacking luggage on boarding day (or for packing the day before disembarkation) so this appears to be a change in procedure for Princess compared to prior cruises. I thought food offerings was improved on this cruise due to a new pastry/baked goods/dessert station being added to the Horizon Court buffet outside of the original buffet area. This allowed more appetizers and main courses to be offered in the original buffet area since it no longer needed to allow space for baked goods and desserts, and also as the new baked goods/dessert station is quite large, there were many more desserts and baked goods on offer during breakfast, lunch and dinner - pretty much as broad as the dessert and baked goods offerings on a Royal class ship with its separate bakery section in the buffet. Dishes on offer in the main dining room for dinner looked familiar compared to prior cruises, except that there was a local dish offering or two each evening such as Bak Kut The (or meat bone tea, a pork rib cooked in herbal broth dish from Singapore/Malaysia) which I had one evening. The local offerings are definitely toned down for Western tastes and so not quite authentically local in spiciness or herbal flavour, but still an interesting alternative to the dishes you can have on any other Princess cruise in the world. The ports on this cruise were Bali (tender), Kuala Lumpur, Penang and Phuket (tender). I particularly loved Penang as I enjoyed the visits to the Chinese merchant mansions and clan houses, and also the convenience of the ship being docked just off the main part of Georgetown where all the sites, shopping and food outlets are located (Chinatown and Little India both within easy walking distance, 5 minutes to an outdoor hawker stall market for many choices of cheap local food). Phuket was a bit inconvenient as we had to tender to a small town that had nothing and then take ship tours or local taxis to get to anywhere interesting and traffic was quite congested in Phuket. I opted for the Phi Phi Island excursion. We had two snorkelling stops but snorkelling was not great - some fish and corral but not as abundant as many other sites in Asia. We were not allowed to land on Maya Beach, made famous by the filming of the movie "The Beach" due to the government closing the beach indefinitely to repair the ecosystem but we were able to take photos from offshore and then snorkel in the waters a bit offshore of Maya Beach. Bali (Denpasar) was also a tender port and tender service was not very good - my excursion was about half an hour late departing as tenders were late getting to shore and returned about an hour late to the tender point where I found a very long line-up for tenders and no tenders in sight (thought Princess should have done better to coordinate with its tour operators to know when their excursion buses would be returning and making sure tenders were on hand to quickly transfer passenger back to the ship, the late return was particularly inconvenient as the late return of the excursion and the long wait for tenders meant I missed the lunch service hours so only sandwich/snacks at Horizon court or International Café was available). Kuala Lumpur was not a tender port but there was a long bus ride from the port to the city itself. I took a Princess excursion that visited the Batu Caves (very interesting), the Royal Selangor Pewter factory (very quick factory tour and explanation and equally short time for quick shopping of pewter products) and the National Museum (not much to see and no inside guided tour, just view on your own). I chose anytime dining and made a reservation each night at the Pacific Moon dining room on deck 6. Even if I call as soon as the reservation line is open, the only time slots offered are 5:30 to about 6:30 pm or 7:30 pm and later. I found arriving early before about 6:45 pm, there was no problem getting a table with or without a reservation, The busy time appears to be 7 to 7:30 pm. The first night, the service was very slow - over 90 min for one person dining by myself compared to the 30 to 45 minute range that is my usual experience on other Princess ships. However I spoke to the Head Waiter about this and every evening after that, he made sure I was served as quickly as I could eat (kudos to head waiter Luigi and Alex, my waiter for most evening, who were wonderful in addressing my concerns and ensuring my dining experience was to my satisfaction). I used the gym onboard frequently. It had the usual equipment. The gym was quite busy much of the time but I was able to figure out the slow times to go so that I would not have to wait too much to use the equipment that I wanted to use. As I mentioned above, I also used the sauna and steamroom in the men's changeroom, often after using the gym. The sauna was fine but the steamroom was not operating for the first 6 days of the 10 day cruise and there seemed to be confusion about the steamroom being out of operation as front desk said they were not aware the steamroom was broken notwithstanding passengers reporting the problem to spa staff continuously (I saw the engineers working on the steamroom on several days but they did not seem to do a good job of making sure the repairs actually worked after they were done and in addition to the steam generator issues, there were also issues with the steamroom door failing to close properly thereby letting all the steam out). According to other passengers who were on a back to back 20 day cruise prior to the start of my 10 days cruise, the steamroom was working fine during the prior 10 days to the start of my cruise so it may be a matter of bad luck on an old ship with the steamroom issues. The out of operation steamroom also meant the much smaller sauna was often over-crowded and sometimes, passengers would have to wait to take turns in the sauna. There were also problems with the showers in the changeroom - for several days, one of the three showers were out of operation causing line-ups for showers and for the first several days of the cruise, the shower stalls were missing the full set of toiletries (shampoo, conditioner, shower gel). The spa manager said the changerooms were considered to be part of the spa. That might explain the issues with the steamroom and shower stalls in the changeroom, the delay in getting things fixed, and the lack of knowledge at front desk of issues with the changeroom facilities - generally bad management by the spa manager and staff and very poor coordination with front desk and ship management. I also ran into issues with sloppiness in materials provided to passengers. There were obvious errors on the Princess Patter, such as listing a sushi buffet for lunch at Horizon Court one day when there was no such offering (I think they got the date wrong as there was a sushi buffet at lunch at Horizon Court on the final at sea day). There were also obvious errors in the maps provided as part of the port handouts for Bali and for Kuala Lumpur. When I pointed the errors out to the shore excursion staff, they indicated the handouts are provided by head office and not onboard so they do not control the information in the handouts - a bit surprising that obvious errors in the maps would be provided to passengers going to these ports on all Princess ships and not having anyone notice or point these out. I have been on many Princess cruises and earned up to the Elite level on Captain Circle. This cruise on the Sapphire Princess was one of the most problematic cruises I have been on with Princess. I normally have no reservation in recommending Princess as a good mid-priced cruise line with generally good ships, food and service, and good itineraries with strong infrastructure set-up in ports for excursions and issues. However this cruise has certainly shaken my confidence in Princess so I hope my next cruise on Princess in Japan in June will be back to traditional Princess standards and restore my faith in Princess. Read Less
2 Helpful Votes
Sail Date: February 2019
Choose this cruise due to the ports of call offered by Princess in South East Asia. Overall we were very satisfied with this cruise. In fact we completed two back to back 10 day cruises which covered different ports of call. A ... Read More
Choose this cruise due to the ports of call offered by Princess in South East Asia. Overall we were very satisfied with this cruise. In fact we completed two back to back 10 day cruises which covered different ports of call. A couple ports of call had 2 to 3 hours of driving to the main City attractions which took a lot of time away from actually seeing attractions. Princess should allow more time in port or overnight to be able to spend enough time at attractions. Two different ports only allowed about 2-1/2 to 3 hours before having to drive back to cruise ship. We usually love the entertainment on board Princess cruises except both of these cruises had mostly singers as their main attraction and only 1 comedian over the 20 day cruise experience and two acrobatic performances which both were great. There were no ventriloquists, illusionist or Hypnotists etc. to give some variety to the show offerings. A second comedian would have been a nice since this cruise was 20 days long. Meal quality at the main dinning room varied. We were not pleased with any of the steaks offered in the dining room. You have to pay extra to get better quality steaks in the main dining room which we did not want to do. This was new to Princess other than going to a specialty dining room. Other dishes were very good though and the deserts great as always. Service in the dining room was top notch. We had several excellent waiters & waitresses which always adds to the dining experience. Rooms are not large but the most annoying aspect is the Showers are way too small. The cold water coming out of the tap is not cold and was very warm probably due to the water desalination systems that use sea water. The Ocean temp. was in the Mid 80's. and they do not cool the water very much after purifying it. Read Less
5 Helpful Votes
Sail Date: February 2019
We chose this cruise for the destinations. We had visited vietnam in 2004 and wanted to see how it had developed. Never visited Thailand and Indonesia. So this cruise was to tick off these destinations. Vietnam was a dissapointment. It was ... Read More
We chose this cruise for the destinations. We had visited vietnam in 2004 and wanted to see how it had developed. Never visited Thailand and Indonesia. So this cruise was to tick off these destinations. Vietnam was a dissapointment. It was dirty, smoggy and the touts are really in your face. Want to remember it the way it was on our first visit. Bali was a lovely surprise, a beautiful island and lovely people. Phuket I am glad I have seen, but have decided won’t bother to visit again. Loved Singapore and Kuala Lumpah. Basically I now feel I dont need to visit this area again, unfortunately Asia is smoggy everywhere and it was sad how much rubbish was floating in the oceans. Saw very little sea life or birds. Biggest dissapointment of the cruise was our dining experience. The buffet was repetitive, basically same thing every day. They were not strict enough with hand hygiene and there were many people coughing and sick. The dining room menus for all meals were rotated and after not many days became boring. I do like Princess but the Sapphire although a beautiful ship would not be my first choice. The staff however were as always magnificent. They are all friendly, courteous and efficient. Read Less
3 Helpful Votes
Sail Date: February 2019
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all ... Read More
We wanted to visit the South Asian ports on this 20 day cruise and check them off our list to see. The ports o call were average with some exceptions. Some were very 3rd world and not very clean. Phuket was the worst. We have sailed all over the world including last year to NZ & AUS and the cruise and ports were outstanding. The food on the Sapphire was not as good as on the Sun Princess. Not very tasty lacking in menu selections with many of the same things offered every meal. Dinner seating being only 60% around our table reflected the lack of menu selections We and others went to the Lido Deck to eat instead of the dinning room. We are not big eaters but what we do eat should be flavorful and with several selections. Some items were the same every day listed as "Special" The Sun Princess chief now has transferred to the Royal Princess so I expect the food there is grest. We really enjoyed the meals aboard the Sun Princess last March 2018. Read Less
10 Helpful Votes
Sail Date: February 2019
Well just back after a cruise visiting Malaysia, Vietnam and Thailand. Check in was relatively easy at Singapore and luggage delivered to room quickly. Balcony room on Baja floor basic but adequate. No bottles of water or bottles in room ... Read More
Well just back after a cruise visiting Malaysia, Vietnam and Thailand. Check in was relatively easy at Singapore and luggage delivered to room quickly. Balcony room on Baja floor basic but adequate. No bottles of water or bottles in room as advertised, no tea or coffee and no pictures on wall. Room attendant was fabulous and nothing was to much trouble. Bed very comfortable. Restaurants struggled to seat 6 of us. All except Vivaldi where we ate most nights. Lovely menu. Changes every day but it’s the same in all restaurants other than the ones you pay extra for. The steaks were lovely. Staff seemed to struggle daily with a my white wine and soda. Please train staff on this it’s not a difficult drink. A few annoying aspects of the cruise other than the above, staff eating in guest restaurants and drinking and taking part in bars on a night time, some childish entertainment, staff at the coffee bar who seem frustrated with you when busy and the urgency to get you off the boat on check out day. Good points, food, polite and helpful staff in shops, great choice of bars, The tours. One tip. Bangkok is advertised as 2 1/2 hours away. This is rare and it was 3 hours 45 to our first temple. A refreshment stop on Route was overcrowded and disgusting. Malaysia tour was disappointing and upsetting. The animals at the zoo were clearly distressed. Please please please stop the tour of riding the elephants at Koh Samui. The show is upsetting with baby elephants dancing to pop music and staff continually prodding the elephants ears with sticks with hooks on. READ the reviews on this awful place. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise for the itinerary. We started with a 3 day cruise Singapore to Kuala Lumpur and back and then Singapore to Kota Kinabalu, 2 stops in Vietnam and 2 stops in Thailand and then back to Singapore. As I stated in my first ... Read More
We chose this cruise for the itinerary. We started with a 3 day cruise Singapore to Kuala Lumpur and back and then Singapore to Kota Kinabalu, 2 stops in Vietnam and 2 stops in Thailand and then back to Singapore. As I stated in my first review, the ship was great, crew was great and our cabin Steward Catherine and dining room waiters Alexander and Katherine were outstanding. We only ate at the buffet a few times and it was what you would expect, we ate ate Sabatini's and it was very good. We saw a couple fo the the shows in the theater and they were good. Since we were already aboard there was no issue with embarkation but when we did embark a few days earlier it was quick and easy. The lectures on the ports were very informative and though we did not see them in person, we were able to watch them on the TV in our rooms. Read Less
6 Helpful Votes
Sail Date: February 2019
Like princess Cruises before and friends Go out together to have fun Very disappointed the room services person never smiles and not friendly at all And the international dinning room waiter very unprofessional After ... Read More
Like princess Cruises before and friends Go out together to have fun Very disappointed the room services person never smiles and not friendly at all And the international dinning room waiter very unprofessional After complaining to the PIC and It did not received any Apology From either the waiter or the person in charge Especially the waiter ignore us after that Encounter bad service on this ship The food is not satisfying Would like to have more fruits and food that relate to the country’s which we Are visiting Never saw the captain visiting regular customers TheExcursions Are poorly arranged Not enough time and Monkey performance only five minutes shows are good and enjoyable Pizza in the deck five is very good The services at the deck five six and seven are very good The wake up call always on time Appreciated very much Hope to improve your services in South East Asia trip Read Less
6 Helpful Votes
Sail Date: February 2019
Southeast Asia was on our bucket list. We looked at the various itineraries and chose Princess. We flew in a few days early and went to Cambodia to see Angkor wat on our own as it was also on the bucket list. It did not disappoint. If u ... Read More
Southeast Asia was on our bucket list. We looked at the various itineraries and chose Princess. We flew in a few days early and went to Cambodia to see Angkor wat on our own as it was also on the bucket list. It did not disappoint. If u have the opportunity to do so, do it. It was the most Amazing place and the Cambodians could not have been more friendly and helpful. We stayed at the Saem Siem Reap hotel and could not find any fault with the accommodations or the service. We booked the tour of Angkor Wat through the hotel and I can confidently say that the guide was one of the best we have had. He was ever so accommodating to our needs, we were travelling with 3 octogenarians, and gave that extra effort to ensure the whole group was well looked after.i would highly recommend the hotel and the tour. We spent 2 nights in Singapore on our own prior to boarding. If u r able to do so, I would recommend it. Singapore is a very clean and safe. The people were super friendly. We easily navigated ourselves to the various sites on the very efficient MRT (subway system). If ever we looked lost, there was always someone willing to guide us in the right direction. Marina bay sands hotel and the gardens of super trees r not to be missed! The MRT even dropped us at the new Marina Bay cruise terminal for boarding, all well signed and accessible. Embarkation went smoothly, though a bit chaotic at times since there was a second ship boarding at the same time. The facilities though large, seemed to be challenged accommodating 2 large ships at the same time. The ship, despite recent dry dock, is still in desperate need of an update. The cabin was retrofitted with large flat screen TV in the room, but the furnishings and bathrooms are showing their ages. Our cabin steward tried his best, but the air conditioning and toilet struggled . The lounges looked tired and very dated. The one nice spot was the new Internet cafe that was recently retrofitted from a bar. The internet service unfortunately was still abysmally slow and unreliable. Our waiter and his assistant tried their best, but it was difficult when the food was such a let down. It was either bland or severely over salted. The coffee was so watered down that I had no choice but to purchase a coffee card in order to get a decent cup. There were better food options at the buffet than in the dining room. We were resigned to tolerating the dining room because it was easier to find seats rather that doing endless search in the buffet. The entertainment was lacklustre. I was disappointed that the afternoon movies were shown outside rather than in the air conditioned theatre. Needless to say that we chose not to sit out in 35C heat to watch movies. The shore excursions were subpar. We were rushed around to the various sites, with little explanations and guidance. With such large groups, we were unable to keep together let alone hear the guide without some sort of headphones. Needless to say we lost valuable time waiting for lagging/lost guests. When we spoke up, the guides were either didn’t understand or indifferent. If there are opportunities to use non princess shorex, my advice is to do so. I would definitely return to SEA, but not with princess. They seemed more interested in nickel and dime everything. Read Less
2 Helpful Votes
Sail Date: February 2019
we chose this cruise as it is a destination we hadn’t been to before, we were not disappointed. The Saphire is a lovely ship, very easy to find your way to dining rooms and activities, the entertainment on board is varied and suits all ... Read More
we chose this cruise as it is a destination we hadn’t been to before, we were not disappointed. The Saphire is a lovely ship, very easy to find your way to dining rooms and activities, the entertainment on board is varied and suits all tastes, The Drop band had a good range of music and entertained us in club fusion, around the pool on at sea days and in the Explorers lounge. The trivia games were fun and tested our knowledge. The art auctions, balloon drop, deck parties and movies under the stars plus shows in Princess theatre provide entertainment for all. The tours were well organised by the excursion team were reasonably priced and interesting. Great service in the dining rooms especially for people with food intolerance. Loved seeing Kuala Lumpur Petronis Towers. Chinatown in Singapore, James Bond Island excursion is well worth the 90 minute bus ride not suitable for people that have mobility issues though. Read Less
1 Helpful Vote
Sail Date: February 2019
A new area we had not traveled. We chose Princess, because we think they are the Best. We have cruised on the Sapphire Princess before, it's a lovely ship, well maintained. We had a great balcony cabin on the Baja deck 11 port side. ... Read More
A new area we had not traveled. We chose Princess, because we think they are the Best. We have cruised on the Sapphire Princess before, it's a lovely ship, well maintained. We had a great balcony cabin on the Baja deck 11 port side. Embarkation was amazing, 15 minutes from taxi to our cabin. Disembarkation was almost as speedy. Airlines should take notes on how to get bags to claim area. We chose anytime dining, we like the flexibility,our waiters were the greatest. They made our dinners every evening a special occasion. Greeted us at the door of the dining room, had our wine ready for us, recommended special dishes. Entertainment was good most nights, singers and dancers terrific. We took shore excursions with Princess at every port, something we don't normally do, however thought it would be easier this trip. Most of the guides were good, fairly easy to understand. Beautiful temples, modern buildings mixed in with ancient architecture gave us insight into very different cultures. Thailand, one of our favorites. The vibrant city/country of Singapore is incredible. We spent 3days there pre cruise, took the hop on/off bus to help get a feel for the city. Wonderful restaurants,delicious food, friendly people. An amazing trip, providing us with memories to last a lifetime. Read Less
1 Helpful Vote
Sail Date: February 2019
We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore. We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been ... Read More
We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore. We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been refurbished so I was expecting more. The fridge didn't really work and was obviously very old. The sink, loo and shower were old and had lost their shine. The decor in the rest of the ship was much better and I had no complaints. It was very clean throughout. The restaurant food was average, but he horizon was awful. The food and drink in the horizon was served on plastic plates and cups. Wine in a plastic beaker is not my thing!. The buffet are was small and tried to offer a little bit of everything, so it was really difficult to make a meal that really went together. Great if you don't mind curry, stew and pasta on the same plate! We only ate there once! The sit-down restaurant staff were lovely and helpful. Bottles of wine are exortionate. Beware: the wine list is misleading with starting prices only - we thought we were buying wine for $32 which ended up being $38 .... and yes these were the cheapest on the list! Cocktails cost about £8. Generally drinks are not cheap. We bought some wine and cokes on a shore visit. Although there was no quibble about this you could only drink these in your room. The theatre was large and comfortable. Only very late comers struggled to get seats. The ship's entertainment was excellent and the inhouse shows were better than the invited acts. On the top deck there was an outside cinema. Blankets were issued at night on the sun loungers for guest comfort - a nice touch. During the day, we didn't struggle to get sun loungers on the deck. There seemed to be plenty do on ship. Although their audience participation stuff needs work, i.e. two members of the audience being given ping pong bats (?) and asked to play a childs word game. e.g. name the decks on the ship - you're out if you repeat or can't name one!! Shore excursions were very expensive compared to the last three cruises I had been on. Some were very rushed: The Singapore Zoo/breakfast with the orangutans was really disappointing. There was simply no time to enjoy the zoo. By the time we got there, we had about two hours. With time lost waiting around, we had a rushed 25 minute breakfast and a queue to have a rushed photo with the orangutans. It left about an 1.5 to go around the whole zoo. Not sure why it was so rushed when the boat did not leave for hours after we got back. The zoo is generally very good with a positive feel for animal welfare, although it was not nice to see the leapard pacing up and down in its small cage. The city tours in Bangkok and in Vietnam were excellent - long days but well worth it. Princess's Thailand tours were very dissappointing with very little on offer, unless you wanted to vist a spa hotel (why??), wanted to vist an elephant Kraal, or monkey demonstrations. When I check on line ALL their animal centred tours had allegations of cruelty. It was shocking to me that a cruise company would support any tour with such allegations against them, especially when Ko Samui has an elephant sanctuary which it could have been supported!!! Lastly, the service from the steward and in the restaurants was very good. The same could not be said of the coffee bar staff, who appeared put out by customers. The upper deck grill, who had two guys that phaffed about. I watched them for 10 mins, whilst standing in a queue of 8 people ,while one put onion on a tray of lettuce and one assembled burgers nobody had ordered. They were like this every day until one day the head chef turned up and they both moved double time. The disembarkation/embarkation acted like airport custom's officers are were generally moody and didn't crack a smile. I have travelled with P & O and Tui and Princess is my least favourite cruise company so far. Read Less
Sail Date: February 2019
I like to cruise and I choose Princess Cruise to provide a grade "10" holiday The crew was excellent they went beyond the call of duty to serve us. we met many new friends and exchanged cruise stories. the ship was ... Read More
I like to cruise and I choose Princess Cruise to provide a grade "10" holiday The crew was excellent they went beyond the call of duty to serve us. we met many new friends and exchanged cruise stories. the ship was clean and constantly being restored. The washroom needs to be updated in terms of being for more friendly and easier to use. The shows were good although there was some repetition. This showed budgetary restraints on the part of Princess. Movies under the Stars was fun as always. Food quality and menus were very good. The ports of call were very exciting and entertaining. It was a good, cool, comfortable, exciting, fun, and reasonably priced cruise. we will definitely do a princess cruise again, hopefully soon. Thank you crew, staff and management for a good cruise. Continue the good work. Read Less
Sail Date: February 2019
We chose this cruise for it's itinerary. It started on February 15th with a 3 day cruise from Singapore to Kuala Lumpur and back, and then a second cruise from Singapore to Kota Kinabalu, 2 stops in Vietnam & 2 stops in Thailand, ... Read More
We chose this cruise for it's itinerary. It started on February 15th with a 3 day cruise from Singapore to Kuala Lumpur and back, and then a second cruise from Singapore to Kota Kinabalu, 2 stops in Vietnam & 2 stops in Thailand, then back to Singapore for a total of 13 days. The ship is very nice and the crew is awesome. Our flights were arranged through Princess and were very good flights. We got a transfer from the airport to the cruise terminal through Princess. Embarkation was very quick and easy in Singapore. We had a Mini-suite on deck 9. Our cabin steward Catherine was great and made sure we were well taken care of. Room service most every morning was very punctual. Our dining experience was really good. We did the buffet a few times, but mostly we ate in the Savoy Dining Room and requested Alexander and Katherine as they were just so much fun and very good at what they do. We went to a couple of the shows in the theater and they were very good. We ate at Sabatini's once and the food was as expected, very good! We had very ample time in the ports to get to our shore excursions. There were a couple ports where the cruise line arranged for transportation from the ship to the gates as we were very far away. We arranged tours in Kuala Lumpur, Singapore Kota Kinabalu and Koh Samui though private tours and our disembarkation tour through Princess. We would definitely go on Princess again. Read Less
3 Helpful Votes
Sail Date: February 2019
We are a couple in our early forties and chose this cruise for two reasons. Firstly, we had taken a cruise with P&O two years ago which was particularly average. Secondly, we felt that Princess did not actively encourage children due ... Read More
We are a couple in our early forties and chose this cruise for two reasons. Firstly, we had taken a cruise with P&O two years ago which was particularly average. Secondly, we felt that Princess did not actively encourage children due to its lack of giant water slides and variety of kids' clubs. We do like children, but prefer a relaxing holiday in the company of adults - and this opinion was shared by many passengers that we socialised with. We were not disappointed! The demographic was predominantly adults 35-70. The ship was clean, well appointed and the staff were just fantastic. We booked a mini-suite which was spotlessly clean and spacious. There was a great choice of bars and entertainment throughout the cruise and our shore excursions were efficient and represented good value. It is worth noting that the James Bond Islands tour involves almost a four hour return bus journey and the K.L. city journey is not short either. We probably would not have booked those tours had we known the travel time. The best part of this cruise was the staff. They went out of their way to be friendly and share a joke or two. The ship is so clean and well maintained with plenty to do. The drinks package is definitely good value and there is a huge variety of included cocktails to choose from. The bed and pillows were just divine! We will absolutely sail with Princess from now on and are already looking for our next destination! Read Less
8 Helpful Votes
Sail Date: February 2019
So just finished the Sapphire Princess starting from Singapore for a five night cruise. So this was my Fifth cruise so think i am in a position to start giving my views. So a few things. 1) No Broadway shows, very surprised. Yes ... Read More
So just finished the Sapphire Princess starting from Singapore for a five night cruise. So this was my Fifth cruise so think i am in a position to start giving my views. So a few things. 1) No Broadway shows, very surprised. Yes they had a few things in the theatre but no big show. 2) The staff looked tired. My first cruise where i can not even remember a member of staff name. 3) The buffet area was a massive let down. so small compared to others i have been on. 4) Good things- Movies under the stars, love the concept 5) None alcohol drinks package well worth the price. 6) No towel animals made up in the evening. Now considering that princess is meant to be a five star ship i must admit that this cruise has not left me running back to book a new cruise with Princess Read Less
4 Helpful Votes
Sail Date: February 2019
Had never cruised before and wanted to guarantee hot weather in February. We booked a suite (B104 - Mallorca Suite), which turned out very nice indeed. The suite comprised a lounge, a bedroom and a bathroom which had a bath with shower ... Read More
Had never cruised before and wanted to guarantee hot weather in February. We booked a suite (B104 - Mallorca Suite), which turned out very nice indeed. The suite comprised a lounge, a bedroom and a bathroom which had a bath with shower above, rather than a stand-up shower, which worked out better for us. There was lots of room in all of the rooms and there were no issues with storage, as there were plenty of hangers provided (too many). As part of the suite deal, you get upgraded linen and towels, which at the time of booking, I didn't really value. However, the difference from the linen provided in other rooms was very apparent - the towels were brilliant, thick and luscious and there were plenty of them, to the point where we didn't use at least half of them each day. The bed was one of the most comfortable I have ever slept in, with marvellous pillows and duvet. The extended balcony space was brilliant, as it provided for a dining table and four chairs, along with full length recliners. Being at the front of the ship, directly beneath the bridge, I was concerned that things could get windy, though in reality, it was only every too windy on one evening, but even then, closing the connecting door and staying in the part with the table and chairs was perfectly fine. Our room attendant, Lemuel, was brilliant and remembered our names each time we saw him. He couldn't do enough for us. The decor of the ship is a little dated and there are places, particularly in the public spaces, where it's really showing it's age. The bars are well stocked and the food is of a very high standard, though my only caveat to that is that ll of the restaurants have the exact same menu, which is a pity, as I had kind of expected that each did it's own cuisine. We had Anytime Dining, meaning that we could attend any of the restaurants or buffets at any time, rather than having to stick to defined dining times. Having a suite entitled us to club class service in each of the restaurants, which guaranteed us a window seat and provided us with an extra choice of main course, not that we took advantage of that. We made use of the main buffet area at lunch time, as this provided the most diverse choice of dishes. It was run very efficiently and was kept constantly clean by the very attentive staff. As suite users, we got to eat breakfast in Sabatini's each morning. This was brilliant as the staff were friendly and attentive, plus it meant that we didn't have to go to the buffet area and join the mad scramble for seats. The food was always very fresh and piping hot. Sadly, the same could not be said when we booked a place there for Valentine's night dinner. The menu choices were terrible for me, as I don't eat seafood, so it was disappointing that two of the options for mains were fish based. The steak I had wasn't that great and I left it. The staff asked if I wanted anything else and were concerned that I hadn't eaten my meal, but what's the point of eating on your own when your wife has finished hers? She had one of the fish dishes, but said it was very average and didn't match the standard of the other restaurants we ate at for free. It was a waste of $19 surcharge each. Having the pre-paid drinks package proved worthwhile and decent value, but I found out that it doesn't mean unlimited drinks - on occasion, I noted that he bar staff only requested my card instead of both of our cards, which led to me being charged for two extra drinks, which were removed by customer services staff when I queried it. We didn't make use of the gym or much use of the pools, but whenever we walked past, there always seemed to be loungers available. We visited The Sanctuary at one point, but at a $20 surcharge per person, we didn't stay because we couldn't see the value. Directly beneath is a nice quiet pool with loungers and that suited us fine for an afternoon. The entertainment was a real disappointment, because other people we know who regularly go on cruises, suggested that this would be a highlight of the trip. It wasn't. I say this with two exceptions: 1) The Mr & Mrs Quiz was very funny and well presented. 2) We heard from others that the Stevie Wonder tribute was very good, but we never got to see it. The rest was bland and uninteresting. We did two shore excursions, one to the Buddhist temples and another to the elephant ride in Phuket. Both were via the ship's own excursions and neither felt particularly special or very good value. We felt uncomfortable with the elephant ride excursion, because we believed it to be an elephant sanctuary. I doubt that a sanctuary would make elephants stand on their front two legs! We soon regretted having attended this particular trip for this reason. Getting onto the ship at the start of the trip was a breeze - not because we had priority boarding, but because I misread the instructions and mistook the sailing time for the boarding time, only realising the error an hour before! We got on with 20 minutes to spare, but at least there were no queues! Disembarkation at the end of the cruise was a bit more frantic, We chose a later time as we were going to our hotel in Singapore immediately afterwards and wouldn't have been able to check in early. Everything is fine until the part where you go looking for your cases in a huge hall, with no help from the ship's staff. It was like being deserted because we were no longer spending money with them, but maybe that was partly down to our own unfamiliarity with the cruising experience. Read Less
Sail Date: February 2019
A great crew and entertainment group, made this one of the best cruises we have taken. There was plenty to do on Sea Days and the food was very good. They did have some of the same items a few times, but very good. The ships ... Read More
A great crew and entertainment group, made this one of the best cruises we have taken. There was plenty to do on Sea Days and the food was very good. They did have some of the same items a few times, but very good. The ships entertainment was very good, the people they brought on, could have been better. All our ports were what we expected and we took some very good Princess Tours. Would go again, nice mid size ship. The pizza is one of the best of any cruise lines and is open all the time. Buffet was good and there was always a place to sit. Movies at sea are always fun and the cruise had most of the latest films out. The cabin steward was very good, worked with our odd schedule. The embarkation was quite easy and getting off again quite effortless. If you want a good cabin go with the mini suite. Read Less
4 Helpful Votes
Sail Date: February 2019
I was surprised that I had a great time on this cruise, even though I was told by friends that the average age of guest on the Princess would be 65+ (I’m 38). The entertainment was fantastic, great shows every night and never the same, ... Read More
I was surprised that I had a great time on this cruise, even though I was told by friends that the average age of guest on the Princess would be 65+ (I’m 38). The entertainment was fantastic, great shows every night and never the same, they also have outdoor movie sessions at night, great service from staff, variety of food choices from buffet to fine dining. The Princess also had art gallery exhibition which also included art auction. My tip is that make sure you buy a drink package bacuse the cost is in US dollars. We were a party of 8, and the gym on the Princess is better then most hotels! Shopping was average, the ship has 2 outdoor pools and 1 indoor pool. Day spa and treatments were great but pricey, best time to book day spa treatment is the day they have shore excursions as the prices drop. The casino was always busy. Didn’t like the shore excursion, would of rather stayed on the boat! Read Less
3 Helpful Votes
Sail Date: February 2019
Cruise was chosen to celebrate my birthday. In overall, we like it because of awesome weather. However, if you are looking for great entertainment and food, you are on wrong cruise. It was OK. Food had very limited choices and to the day ... Read More
Cruise was chosen to celebrate my birthday. In overall, we like it because of awesome weather. However, if you are looking for great entertainment and food, you are on wrong cruise. It was OK. Food had very limited choices and to the day 12 it was very much repetitive. Entertainment is very weak. Two good were marriage match and production shows. Other than that it was literary nothing to do on ship. But due to great weather we didn't care and spend our days around swimming pools. Also, it was constant smell of sewage around some area of the ship included main pool. Even so ship was very clean. Overall, we liked our trip but only because of good itinerary and weather. If I could get the same itinerary on Celebrity I would switch instantly. I should mention free Zumba classes.It was awesome to start a day! Our cabin attendant was awesome too Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise due to the ports of call and the countries this cruise took us. Overall the cruise was fantastic and we really enjoyed ourselves on the Sapphire Princess. The shore excursions were a bit hit and miss with some ... Read More
We chose this cruise due to the ports of call and the countries this cruise took us. Overall the cruise was fantastic and we really enjoyed ourselves on the Sapphire Princess. The shore excursions were a bit hit and miss with some very good, some average and one very poor due to the lack of English the tour guide knew. He was a tad lazy and repeated himself with different information several times during the tour. All other tour guides were great and informed us of the important things. Take some currency with you for the different counties you visit. I changed over some before we went and this was more than enough for us. You can also take US Dollars but make sure you take small notes. You can change over on the ship but beware the exchange rate is nowhere near what you can get on shore. Embarkation was very smooth and quick as was the disembarkation process. We had anytime dining for this cruise and found it very good at the restaurants that we used. Other meals we had on deck 14 with a range of foods both hot and cold. The waiters in this area work very hard to let you enjoy your meals. They are very friendly and very quick to have a table ready for guests after you have finished. The wife and I renewed our marriage vows on this cruise on Valentines Day but was very disappointing that no photographers where present to take any pictures after the event. Room was very well set out with enough room for both of us. Bed was very comfortable. Just remember there are no USB charging points in the cabin so if you are not from the USA take a power adapter with you. Ladies there is a hairdryer but it is near the desk and not in the bathroom. Guys it is very noisy. Room is kept tidy by a steward and the chocolates are a nice touch when they fold back the bed for you when you are out at night. Beware the drinks package only lasts for the 7 or 5 days not the full 12 Days that you may have booked. This is the same with the photo packs and other packages that are offered. The Princess@sea app is vert handy and is kept up to date to let you track your spending's as everything is in US dollars. The only problem we had was that our passports where not delivered to our stateroom on the night before disembarkation and the wife remembered them at 2:30 am in the morning. They both were at the service desk and picked up. Maybe a card should have been left on the bed informing us on where they were being held. I have passed this onto Princess Cruises via their feedback form. As I have stated at the start of this review we were very happy with this cruise and even with a couple of hiccups it was a great time even if the ship broke down in Vietnam we still got back to Singapore on time. Read Less
Meh
5 Helpful Votes
Sail Date: January 2019
Of all the princess cruises I’ve been to, this ranks one of the lowest. The food was mediocre. Service mediocre. Tour excursion disappointing. We booked the phi phi island excursion ahead of time because of the famous maya bay. We were ... Read More
Of all the princess cruises I’ve been to, this ranks one of the lowest. The food was mediocre. Service mediocre. Tour excursion disappointing. We booked the phi phi island excursion ahead of time because of the famous maya bay. We were told that it’s closed and the excursion will stop at Bamboo island instead. We cancelled that excursion and booked James Bond island tour instead. Found out that they substituted the buffet lunch with box lunch. The box lunch comprised of a tiny cold burrito (yuk), an apple (not sure if it’s washed) and orange (dry and tasteless). The chip was the only thing that tasted ok. We found out they changed to box lunch more than two years. Princess continues to advertise as buffet lunch. James island was beautiful. But the bus and long tail boat ride to get there was more than 3 hours each way. I was feeling light headed by the time we were there. Excursion in Ko Samui Peace Resort was nice and relaxing. Actuhad a buffet lunch. Taste of Penang was on. The only thing I recommend to buy is the coffee. I wish I bought more. My major complaint about this cruise is the visa fee that princess charge each person. $56 whether you get off in Vietnam or not. That’s a rip off. Vietnam charges less than $10, princess kept the rest. Other cruise lines don’t rip off their customers like that. We didn’t know when we booked the no refundable cruise. Only found out when we log in to provide personal info. By then it’s too late. The one thing I highly recommend is the Zumba and ballet dance classes. Rachel was great! Read Less
3 Helpful Votes
Sail Date: January 2019
I chose princess cruises because I had cruised with them before in Alaska and enjoyed it. I wanted to experience parts of Asia. We enjoyed a suite on the 10th floor which was lovely. The sofa was a bit worn. Our cabin attendant Stephen ... Read More
I chose princess cruises because I had cruised with them before in Alaska and enjoyed it. I wanted to experience parts of Asia. We enjoyed a suite on the 10th floor which was lovely. The sofa was a bit worn. Our cabin attendant Stephen was very good. We mostly ate at Sante Fe Restaurant which we enjoyed. The waiters were excellent. We did attend the buffet and it was acceptable. Bar service was good. We had purchased packages. Entertainment was not exciting. I think Princess has done a better job in the past. The real disappointment was the excursions. We did our best to choose excursions we felt would give us an overview of the culture. The two things that stand out most were visiting temples......too many, and shopping. One excursion was pushing shopping 3 times. Honestly the merchandise at most places wasn’t worth buying. On another excursion we took a ride the river. At the end of the river we fed catfish. Really, Princess? We need to pay hard earned money to go on a cruise for this. Our flight was 18 1/2 hours. We don’t need to feed catfish. Singapore was the best and most interesting port. Much to see. I did go to the excursions desk to explain our disappointment. We were credited a total of $80. Unacceptable! We took an excursion in every port including the last day prior to tge airport. That excursion was good. Read Less
1 Helpful Vote
Sail Date: January 2019
Our cruise started with a 6 day escorted tour of Cambodia followed by a night in Singapore so we were ready for some relaxation. We arrived at the dock and our cases were offloaded by Princess staff, no queues, and we went straight through ... Read More
Our cruise started with a 6 day escorted tour of Cambodia followed by a night in Singapore so we were ready for some relaxation. We arrived at the dock and our cases were offloaded by Princess staff, no queues, and we went straight through to the desks, again no queues, and were on board within 10 minutes. When we arrived at our cabin (balcony, Baja deck)our suitcases were already waiting, so we had a quick look around and went for something to eat. We found the buffet was very busy and there were hardly any tables available, the food was lukewarm and there was not a great choice, lots of empty trays, not a good start. We had a tour around the ship and found it to be in good condition, with lots of lounges and areas to sit. The library was a disappointment being shared with 3 other offices, Captains Circle, Future Cruises and the Chinese Desk. It was quite a noisy place to be reading, so we retired to our balcony. After a few days we discovered that the Skywalkers lounge, Aft deck 18, was the quietest place as it didnt open til late! We had opted for anytime dining and had a choice of dining venues, and were always given a table for 2 as requested.We found all the crew were very friendly and nothing was too much trouble to them. The only problem with the dining was that people didnt use the hand sanitiser and just walked in, even in the buffet there was a sink with a member of staff there but it didnt seem to be enforced. The dance troop were very good and put on a couple of excellent shows but the Spanish duo were very poor and the audience reflected it too. Lots of entertainment around the ship depending on what you wanted to listen to, the pianist was very good.We didnt go to any of the game shows as they didnt interest us so cant comment on them. We did use the internet as we had 250 free minutes,(Platinum level) but only got 150 minutes allocated and had to queue in the internet cafe to find out why. It turned out that we were in fact on a b2b cruise and it was 150 minutes for the first 4 days and another 150 minutes for the next 7 days so we gained 50 minutes!We found it very slow connecting whilst at sea so it soon used up the time. The pools seemed to be well used as there were a lot of children on board as it was Chinese New Year, which we had not taken into account and it was difficult to find any sun loungers as they all had towels and books on. We used the aft area as it was quieter. We took Princess excursions to Bangkok, Koh Samui, Phuket and Ho Chi Minh and they were all very good. Particularly enjoyed the boat trip to James Bond Island but were disappointed that we didnt land there, we also felt that the lunch was very rushed and didnt have time to eat it all. Disembarkation was a very easy and leisurary affair. We made use of the lounge for Platinum and had a coffee and cake before disembarking. Not at all rushed or crowded. All in all it was a very relaxing cruise and would recommend the Sapphire to anyone. Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this new, exotic destination for my husband and I and I believe it was our best cruise ever (we have cruised 6 times with Princess, a few times with Celebrity and once with Viking). Our upgrade to Princess Clubclass with its private ... Read More
Chose this new, exotic destination for my husband and I and I believe it was our best cruise ever (we have cruised 6 times with Princess, a few times with Celebrity and once with Viking). Our upgrade to Princess Clubclass with its private dining, daily cocktail events and spacious mini-suite were the highlight of our trip - largely due to the outstanding service and wonderful relationships we were able to develop with the staff...hats off to Sapphire Princess for the excellent training of their club class staff. We also enjoyed another outstanding Chef’s Table - both the Chef and Pastry Chef are excellent on Sapphire Princess. We enjoyed Bohemian Rhapsody on the giant “Movies Under the Stars” screen. We had many shore excursion options and did one at each port...all were well co-ordinated with very good guides and drivers. Embarkation and disembarkation were relatively easy and very well organized. Princess did an outstanding job of dealing with the various customs for all countries, making our visits hassle-free, including in Vietnam where Princess procured our visas for us. Sapphire Princess is a beautiful ship with many dining rooms, eateries, stores, pools, bars, lounges and daily activities and this cruise was a beautiful, tropical cruise where even the weather co-operated. We wish we could do it again...tomorrow! The only painful part of our journey was the very long travel time from Calgary to Singapore. We flew United and upgraded to their Premium Economy seats on the Dreamliner, thinking it would be like Air Canada’s Premium Economy on their Dreamliner. Suffice it to say I will never fly United again - we were squished into our seats (we are only average size) and service was remarkably poor (non-existent) on the flight from San Fran to Singapore. Read Less
Sapphire Princess Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.2

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