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4 Helpful Votes
Sail Date: July 2019
spent a week in Yokohama before the cruise, which was very nice. Embarkation was smooth and very quick. Cabin was great especially as you now get a kettle in the room, great if you carry you own coffee, well presented steward was ... Read More
spent a week in Yokohama before the cruise, which was very nice. Embarkation was smooth and very quick. Cabin was great especially as you now get a kettle in the room, great if you carry you own coffee, well presented steward was excellent. the T.V. now positioned on the wall also gave extra space and for a change there were some newer titles and interesting things to watch. Dining was traditional at a set time and our waiters and the maître d′ were brilliant I have allergies and they were careful to make sure that my food was correct so friendly. Only attended one lot of entertainment, as have been underwhelmed by shows before and found them to be too loud. Unfortunately this was also the case again, the show I did venture to see the singer was dreadful repeated words sung the wrong words came in at the wrong time and again way too loud. I lasted two songs before leaving along with quite a few other people. other activities such as learn basic Japanese, origami trivia ice carving were very good, and a special mention for the food presentation and galley tour this was very enjoyable the chef was very good cooking three meals but in a lighthearted and entertaining fashion, had more laughs at this than at the comedian. Ports very interesting did get annoyed at shore excursions, prices were higher if you wanted to be guided in English, and you spent less time at the interesting site, or attraction so that there was plenty of time for shopping. as an example in Okinawa we opted for the castle tour, spent an hour and a half at the castle and two and a half hours at the tourist market, which even the tour guide admitted was only for tourists and overpriced. Might be good for some but personally do not travel just to shop. Disembarkation went very smoothly and I was very impressed that you did not just take your luggage once ashore but that you had to show identification to a person there to prove which cases were yours. DId back to back cruises (16 days)so the entertainment and menu did repeat, but did enjoy the cruise. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this cruise because we wanted to see more of Japan. There's six of us in the group (3 couples). We we like cruising (especially with Princess) and the timing fitted our schedule and the itineraries are excellent. We did a ... Read More
We chose this cruise because we wanted to see more of Japan. There's six of us in the group (3 couples). We we like cruising (especially with Princess) and the timing fitted our schedule and the itineraries are excellent. We did a 2-days pre-cruise tour of Osaka and Kyoto. The beginning the Japan walkathon we have to do. On 6/20, we boarded Diamond Princess at Kobe Port and the embarkation went on smoothly. Our cabin C507 (Mid-Aft) is perfect choice because we have to spent so many days to spend ashore. Our queen size bed is very comfortable and smell fresh. We chose the 5:30 pm dining at Vivaldi Restaurant which has a perfect location, closer to the lobby of the cruise ship. The services provided by the servers are excellent. They remember our tea and water preferences throughout the duration of the cruise. We love the food selection and the Bento Japanese Box for breakfast. This is quite an experienced, because this is the first time we have this type of meal. Until the end of the cruise we had this food every morning (with variety of fish each time). The live entertainment are awesome. You will never get tired watching Princess singers and dancers. There's variety of shows every night; magic, comedy, opera singers, band, etc. If you love to dance, there's ballroom and disco band to go to . During At Sea Days, we did Zumba, line dancing and participated at some games held at the Piazza. You can also watch Fruit & Ice Carving. Lots of things to do and see. Room Steward will clean your room twice a day. You never want to leave Diamond Princess. But everything has an end. Our disembarkation went very smoothly. By the time we get to the waiting area, our color coded schedule has been called. We love Princess so much, we put a deposit for our next cruise. Once you put a deposit towards the cruise, you will receive an on-board credit automatically. Since we love cruising with Princess, we had two cruises to come. We could hardly wait for our next cruise and shore excursions adventures! Read Less
34 Helpful Votes
Sail Date: June 2019
Princess contractors in ports were cheating customers insisting you have to sign register for tickets to get on free bus. Ship's management, which was well aware of situation, refused to adjust $45 on bill that fraudulently stolen. ... Read More
Princess contractors in ports were cheating customers insisting you have to sign register for tickets to get on free bus. Ship's management, which was well aware of situation, refused to adjust $45 on bill that fraudulently stolen. Spent $50,000 with Carnival Corp. this year. Asian food in dining room was outstanding, service good, improved wine program great, bought gold 12 bottle package. Beef entries were outstanding, salads were tasteless, with no salad main courses on menu. Buffet is repetitive, many treys stay empty, mostly tasteless food. Inside room was small but adequate, shower very small, new bedding is comfortable. Ship's service is very inconsistent and unprofessional. Supervision on floor is non-existent, when you get a manager they always say they don't have any authority. Would do this ship again except for the $45 issue, lets you me know how much they value customers, this was our 5th and last Princesscruise, we are 4star on HAL will continue with concern. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this itinerary for our first trip to Japan, and the timing worked with school vacation. We traveled as two families, with 2 teenage girls. We spent 14 days on the Diamond, with two back to back 7 day cruises originating in Kobe. ... Read More
We chose this itinerary for our first trip to Japan, and the timing worked with school vacation. We traveled as two families, with 2 teenage girls. We spent 14 days on the Diamond, with two back to back 7 day cruises originating in Kobe. We spent 3 days in Tokyo pre-cruise, and then flew to KIX with a Princess shuttle to the port. The timing was perfect, and we did not have to wait long to board. Free WiFi seems to be in all the ports in Japan, if you want to save money on internet charges. We did purchase the Princess premium package, and the internet was better than previous cruises, but still slow at times with some trouble logging in particularly when in ports. Our first cruise was 1,500 Non Japanese, 1,100 Japanese and the second week was 2,500 Japanese and 300 Non Japanese. The Movies Under the Stars, some shows and the menu repeated on the two weeks. I would have liked a different menu, but didn't mind the rest. We ate at 7:45 PM which allowed time to relax after a day in port, but didn't allow much time for shows, and rain made a movie in the cabin more attractive (the new TV's give you a lot of choices). The ability to sing and dance with the Japanese guests was tremendous, and we enjoyed our ability to interact (despite language barriers) with them. Activities offered for learning more about Japanese culture were numerous, and trivia was usually in both languages. Meals in the dining room were OK, our wait staff was so kind and entertaining that we ate there even when the menu was not the attraction. Our teens did not attend the teen club after finding out there were only 47 teenagers 13 - 17 signed up, with only 6 who were 17. The teens spent time on various activities and in the gym which was less crowded than other cruises. The ports are mostly far from the attractions and cities, so a taxi or shuttle are necessary if you are not on a tour. Princess does offer a shuttle bus for around $15 at most ports. We did not know this, and so signed up for a mix of Princess and private excursions pre-cruise. Japan is easy to navigate, and on a future trip I might do more on my own. In Summary, we would cruise Japan again, either in the North or perhaps for the summer Festival cruise. We enjoyed the staff on the Diamond, and would have no hesitation returning. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise because we wanted to see more of Japan, we like cruising (especially with Princess) and the timing fitted our schedule. Spent a week in Shinjuku before we boarded, so had re-acclimatised to Japanese food and ... Read More
We chose this cruise because we wanted to see more of Japan, we like cruising (especially with Princess) and the timing fitted our schedule. Spent a week in Shinjuku before we boarded, so had re-acclimatised to Japanese food and culture before we arrived to board the Diamond Princess. We were in our stateroom within 30 minutes of arriving at the dock. Everything was clean, ordered and minor changes we asked of our Room Steward were done without question or fuss, while we were at lunch. Because we had done our research we knew that we had signed up for two, seven day cruises, beginning at Kobe, stopping again at Kobe mid way and disembarking again at Kobe but with a different itinerary of ports for each week. The Diamond Princess has been based in Japan for the season, so we knew that the cruise would cater mainly for the Japanese market and so expected that the majority of the passengers would be Japanese and that was the case. Of 2800 passengers, some 1500 were Japanese, about 800 were from the US and Canada and about 500 from Australia and elsewhere. Announcements were made first in English, then in Japanese. Written correspondence was available in both languages. Evening shows and entertainment were in English. We had four ports the first week, including Taipei in Taiwan and then back to Kobe for a day and five ports the second week which included Busan in South Korea. We did our own thing in half the ports, working out where we wanted to go and what we wanted to see and then doing it. The Princess excursions were expensive, but well organised and guided. We were glad of a sea day as our final day, just to rest up a bit before we disembarked. The dinner menu in the dinning rooms catered for both Japanese and western tastes with enough variety for all but the unadventurous or very fussy. Serves are small, but we always go to late sitting (7:45pm) and when you're sitting down to a five course meal with wine and good conversation, you don't need huge plates of food. Our table waiters were excellent, bringing extras to the table when we asked and with their recommendations of dishes and wine. Horizon Court is what it is . . a buffet, catering for a multitude of tastes. The quality of the food is of a good standard again catering to both Japanese and western passengers. We went to the Sterling Steak House for one dinner. The restaurant is set up in a partitioned off section of the Horizon Court but it's well done. The tables are set and the waiting staff are of the same caliber as you would expect in a restaurant. The meal was excellent and well worth the cover charge. All in all a great three weeks away and another enjoyable Princess Cruise. Read Less
1 Helpful Vote
Sail Date: May 2019
Chose this cruise because we wanted to explore Japan and these dates suited work commitments. Diamond shone, food was fabulous in the MDR and the ship was sparkling clean. Entertainment was the usual Princess offering with the need ... Read More
Chose this cruise because we wanted to explore Japan and these dates suited work commitments. Diamond shone, food was fabulous in the MDR and the ship was sparkling clean. Entertainment was the usual Princess offering with the need to grab a seat in the theatre 30 minutes early for the first show. We were disappointed to have a couple of excursions cancelled due to lack of interest (we were told) but went ashore on our own and had great personal walking tours regardless. Second time we booked an oceanview cabin, and on Diamond both the size and location on Plaza deck proved great. Same deck as our dining room, the International cafe and just under the casino. What more could you want? The lack of little snacks at the IC on Diamond is just a touch irritating if you want to have a morning cup of tea though? Find this all together odd ........ All in all a lovely cruise to Japan but we have now ‘been there’. Read Less
27 Helpful Votes
Sail Date: May 2019
I've been on 9 cruises so far and this was my first cruise to Japan. I travel alone since everyone else is working and I am retired. This was my 5th Princess Cruise. The ship was clean and beautiful with all the woodwork and marble ... Read More
I've been on 9 cruises so far and this was my first cruise to Japan. I travel alone since everyone else is working and I am retired. This was my 5th Princess Cruise. The ship was clean and beautiful with all the woodwork and marble in great condition. However my dining experience was another matter. I ate lunch and dinner aboard Diamond Princess 18 May 2019. My set dinner time was at 5:30 pm. I got some bad sour cream on the bake potato at dinner. I threw up around 3-4am the following morning. I threw up several times in 4 sessions. I went to medical the next day and was then quarantined for 2 days and missed 2 days of my cruise due to the food poisoning. I missed the most important excursion at Hiroshima. I was also given a bill from medical for $191. I spoke to Princess about this insult to injury and was called by an arrogant woman who was the food and beverage director. She denied any and all responsibility for my food poisoning saying that no one else got sick so it wasn't her food and Princess would not cover my medical bills. I told her did this food poisoning just magically happen??? Also, a lot of passengers would never report it because they do not want to be quarantined. She did not want to hear it. I wonder if she did any investigation. How long did that serving dish with the sour cream sit out prior to 5:30 pm? How many people in my section were served from that serving dish of sour cream before it was dumped or changed? I know of two people who got sick from the food during the cruise. The food and beverage director did not have a clue!! After being cleared by medical I was so upset about the arrogance of Princess food and beverage director that I immediately went to the future cruise desk to cancel my next Princess cruise to Alaska in July. I was told I would incur penalties so I said forget cancelling it but I would never sail on Princess again!! I was a Platinum Member but this complete deniability by any wrong doing by Princess is disgusting!! It is a reflection of their attitude toward a lot of issues, one which is in the news today about polluting the oceans then arrogantly advertising how they care so much about the environment!!! Really your company pollutes the Oceans and you say you care for the environment!! Just my experience aboard the Diamond Princess which is the exact opposite of my wonderful dining experience aboard Grand Princess in March. Thank You Diamond Princess for letting me see how bad things really can be!! The entertainment and activities were average cruise productions, nothing to jump up and down about. Also, there were only 3 major shows which repeat every week so for me it was disappointing since my cruise was 2 weeks. The excursions were interesting but expensive, but it's Japan so you will be paying more. Also, expect a lot of walking on most excursions since a lot of the sites are on hills. Another point is expect going through immigration several times during your trip since you enter and leave Japan throughout the cruise. I would not come back to Japan again because there are a lot of places I still want to go to. Japan is crowded with a lot of pushing and shoving, think of Disneyland and that is what it is like. It is a one time visit place for me. Read Less
5 Helpful Votes
Sail Date: May 2019
We arrived in Kobe the day before the cruise and spent the night at the Okura Kobe hotel down by the waterfront area. An excellent hotel with unusually large rooms for Japan and a mixed Japanese/International breakfast. Our room had a view ... Read More
We arrived in Kobe the day before the cruise and spent the night at the Okura Kobe hotel down by the waterfront area. An excellent hotel with unusually large rooms for Japan and a mixed Japanese/International breakfast. Our room had a view of the port and the cruise terminal from the 26th floor and also the exceptional Japanese toilet, which we wanted to take home! There was also a Starbucks on the waterfront next to the hotel which was handy for my wife’s coffee fix at midday before we set off for the ship. A 10 minute taxi ride had us at the terminal and we were processed fairly quickly and onboard in approx. 30 minutes, so off to a good start. The ship overall was well cared for despite its age with only minor signs of wear and tear, but nothing that would put anyone off. I particularly like the grand class for the internal layout and the large full walk- around promenade deck. We had a club class mini suite on the starboard side mid ship, having had the same on the Crown on our last Princess cruise. Lots of space, large balcony and decent sized bath. Also, probably, the only larger cruise ship with Japanese toilets! The main benefit of the c.c. for us is the dining experience. The Diamond does not do anytime dining in the main dining rooms unless you are c.c. in the Santa Fe dining room on deck 6. The dining experience was very good although the food maybe wasn’t always as good as on previous cruises. The head waiter, Raj, prepared an “off menu” choice each night within the dining area and on one night {after a little persuasion} he also cooked a selection of Indian foods from his homeland which was much appreciated. Due to the jet lag and some early rises we only made 2 of the shows but thoroughly enjoyed “The secret silk” and the high quality singing show on the last night. {sorry, forgot it’s name} The passenger demographic on this cruise was probably 60% Japanese with also a large number of people with Japanese heritage from the States etc. and a much smaller number of Australian/brits/Canadians. The atmosphere on board was probably the most courteous we have seen. On one cultural themed event my wife got to try on a kimono helped by volunteer passengers and the entertainment staff, many of whom spoke Japanese, which she loved. Most of the ports of call on this port intensive cruise were unknown to us beforehand but that was part of the appeal. Our first stop was Kochi. The Princess tours did nothing for us and were very expensive for what you got so we arranged a local volunteer guide along with some fellow passengers in advance and she met us off the shuttle bus in town. We spent several hours with her showing us the castle and the temple/botanical gardens on the hill outside town. We also had a traditional Japanese meal kneeling/sitting on the floor. Everything was in Japanese so we took pot luck! Probably saw more through the eyes of a local than on an organised tour. Onto Hiroshima the next day and we booked a Princess tour called “tram and foot” which, although we got to see the main sights in the centre of the city, was not what we had expected. The 2 ladies who ran it were polite and well meaning but I don’t know if a previous passenger had wandered off because we were herded around like an infant school class who had never crossed a road before! It started raining heavily towards our last stop at the beautiful Japanese gardens so we were glad of the bus nearby. Onto day 3 and Matsuyama. This was the first time the ship has called at this port. The ship arrived at the dock at approx. 530 in the morning to a large group of people singing, a band playing and children waving flags! This was happening a short distance from our balcony and certainly gave us {and most others} an earlier wakeup call than we had planned! We saw the funny and, well intentioned side of it, and hope the others who had been loudly wakened did too! As is tradition the Captain received a plaque from the city to be displayed onboard. We took the ship shuttle the short distance to the train station and then the train into the centre of the city. The locals had really put out the welcome mat for us all with lots of English speaking staff to give directions or helpful advice. We wandered about on foot and used the trams to explore and had a great day climbing up to the castle and seeing the old buildings around the city. They also offered a free trip on the Big wheel on top of the Station building when buying the train/tram tickets for the day. On getting back the port, again the locals had gone out of their way to welcome the passengers with shows and local crafts, tea ceremony demonstrations etc. which lasted even after we pulled away from the dockside. In addition they opened the port to the curious locals to come along and hundreds did to enjoy the entertainment and wave us off. A truly moving and memorable experience. Day 4 and the port of Aburatsu for the Miyazaki area. We chose another Princess tour covering both the castle and a small Island with a temple on it. The main reason for a Princess tour was the shorter time in port and the distances involved to get to the main sights. The weather was better and the tour guide treated us like the adults we all were. The castle was nothing special but we enjoyed the Japanese lunch at the Holiday Inn and the Island nearby that was linked via bridge. Final port day and a lunchtime arrival in Busan, South Korea. We booked an independent tour along with a few other passengers and had a great guide, Beth {not her real name which was too hard to pronounce}. She had lived in England and Edinburgh {our area!} for several months whilst studying and her English was very good as was her delivery of information. We were driven about the main sights including the cultural village which some say reminds them of Santorini {only if you’ve been drinking and never been to Santorini!} and had a Korean barbecue meal with the locals. Passed under the neon lit up bridge as we left port. An enjoyable day. A day at sea where we passed through the Kanmon Straits in the morning and under another bridge before hitting the open sea and some relaxation and a try on the totally useless putting green. Easy disembarkation and taxi back to the same hotel we had started from followed by a few days in Kyoto with family and another few days stop over in Dubai on the way home to adjust to the time difference {and enjoy the 40 degree heat}. Overall a good cruise made all the better by the amazing people of this country. Read Less
4 Helpful Votes
Sail Date: May 2019
Chose this ship because it sailed to ports in and around Japan that I wanted to visit. Getting around in Japan is easy, we traveled from Kyoto on the day of the cruise by rail, you can take the shinkansen directly to Kobe or take a ... Read More
Chose this ship because it sailed to ports in and around Japan that I wanted to visit. Getting around in Japan is easy, we traveled from Kyoto on the day of the cruise by rail, you can take the shinkansen directly to Kobe or take a slightly slower train via Osaka which is what we did. Get of the train one station before Kobe and there is a tram which takes you directly to the ship, the tram cost about 200 yen, easy as. The ship is in good condition, but not as nice as some we have been on. Don't expect a party boat though, the Japanese are very conservative and most bars were as quite as the grave. Dining was a mixed bag, but mainly good. Breakfast as usual was plentiful with a good variety of western and Japanese food, The bacon was all american, wafer thin usually cold and cooked to cardboard, most mornings the eggs were luke warm, but you could order a hot omelette. Free ice cream Pizza and burgers all day to 10 pm. No such thing as a spicy curry on this or any other ship for that matter. Entertainment was very good but repeated itself after 7 days. Some entertainment was provided in the atrium but space was very limited and not up to the standard of other ships. As usual all staff were excellent, happy and glad to be of service. Shore excursions. Very very expensive if you team up with another couple, you can do it for yourselves in a taxi, by train or by bus for much less. Over all great ship, great ports and We enjoyed the cruise. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise because of the itinerary which was great and have travelled with princess a few times before.This cruise came up to our expectations which was good. The cruise was a back to Back cruise so the second weeks ... Read More
We chose this cruise because of the itinerary which was great and have travelled with princess a few times before.This cruise came up to our expectations which was good. The cruise was a back to Back cruise so the second weeks entertainment was virtually a repeat of the first week but this was not a problem as we saw the shows when it suited us which was good. The ports of call were great. The staff on Diamond princess were terrific. Could not want for better . They were always cheerful and helpful , which is what we have come to expect from Princess. We had one little hick up with our dining which was rectified before the second night on board by the dining room staff which was much appreciated. Great ship and facilities. The embarkation and Disembarkation was smooth and fast. We were on board and in our stateroom within half an hour of arriving at the port. Read Less
25 Helpful Votes
Sail Date: May 2019
We chose this based on the advice of friend, its price point and the destinations in Japan. It was a back to back cruise, therefore two cruises, not made clear to me before we sailed. Not sure yet if it qualifies me for two cruises for ... Read More
We chose this based on the advice of friend, its price point and the destinations in Japan. It was a back to back cruise, therefore two cruises, not made clear to me before we sailed. Not sure yet if it qualifies me for two cruises for the purpose of obtaining points to upgrade my Princess premium status, or one. We were in cabin B710 with a balcony, nicely appointed. Cabin staff was excellent, thanks Hector. They were attentive, thorough and available, even when I locked myself out of my room. Since our friends were in the next cabin the opening of the door between us allowed us extra space on the balcony. But the ship, although clean, had a dated drab living room appearance, similar to what my grandma might have had (though I am myself elderly now 71). One of the bars, the Wake (did I name it correctly?) below the aft decks, was closed the entire voyage and not announced at any time. There were three onboard additional choices besides the dining rooms and the buffets, of which we tried two of which neither were very good. One, the Crab Shack, was only open one night of the 12 we were onboard and consisted of tables sectioned off at the tail end of the buffet. Food was just plain awful, too salty and not tender. Lack of taste to the shrimp. the touted "king crab" was not from Alaska and we were later informed it came frozen from Maine. They baked it with cheese - ouch! The other was Sabatini's, an Italian cafe. Veal was less than tender and overcooked. The lobster wasn't fresh either and my wife left it on her plate. Princess would do better than to charge the $29 per plate in these "specialty" restaurants rather than promote them separately. I'd frankly like the money back. Food in the buffet and dining room was just average, the too often roast beef either undercooked or overcooked, looking too raw to be appetizing. Some of the fruit wasn't fresh, most of it out of season or tasteless. Only one main choice though many extra stews, etc. Bread was fresh. In the dining room the portions were small, perhaps to cater to the Japanese tastes of which there were more than enough on the boat, the cruise originating in Japan, moving south toward Japanese ports, then Miyakajima, Okinawa and Taiwan. Dining staff also excellent and one night we asked for Southern Fried Chicken which was arranged for a lunch - the best meal on the trip, a thanks to Mark the maitre'd. Entertainment was lacking for anyone under 30. The shows were repeated such that of twelve nights we only saw four shows. A pretty lady opera virtuoso from the Phillipines was starring and no fault can be attributed to her opera choices. But as a pop star or when belting out standards she left something to be desired. Other shows were just average, the dancing OK and lead singers the same. Boat's orchestra, however, was one of the best I've heard aboard a cruise ship. Last night's entertainment was the Craigs, a duo of a strongman and former Olympian doing gymnastic gyrations and comedic oratory. Just plain amateurish, including an almost ten minute intro where nothing occurred onstage. I felt that they lacked sufficient material for a forty minute show. Not to mention that the local high schoolers could do more and better at that. Sorry Craigs, after 5000 performances and an appearance on Ellen it's time to retire. Why the boat docked in Miyakajima for six or eight hours (I forget) is still a mystery to me. Nothing exotic or different there except . . . maybe . .. the snorkeling. Taxiing to the supposedly best beach on the island I did snorkel for about forty minutes. The fish were good and it was better than average, water warm with a $15 charge for the gear. Still we waited almost an hour to board a tender to the dock (insufficient number of boats for the passengers) and another 40 minutes for a taxi (not enough of those on the island either - no busses as they run only every four hours) in front of the local dockside hotel which posted a "no cruise passenger" sign. I mean really, Miyakajima? Other ports of call were worth the visit - we sailed to see Japan and we did see it. But of twelve days at sea only nine were on land, including three coming and going ( we embarked, stopped and re-embarked from Kobe before returning there). An extra day in Keelung might have been a better choice. So only three ports the second leg and three the first, again wishing I had known it was back to back departures. Last there was the ocean itself. We were told (by bridge officers) that the ride south was a rarity, great warm weather and calm seas. But the ride back (and I'm a deep water sailor since boyhood) was quite rough; 40+ knot winds with high seas with 7 - 10 foot swells shaking the boat for two days and one night. Overall Princess has fallen down: older ship (built in 2004), food off the mark and Miyakajima do not make for a luxury cruise. I was pleased that the highlight of this voyage was a private tour of the bridge, occasioned by Third Officer Brandon, so thanks again for that. But would I take this boat again? I'd say that since Princess was acquired by Caravan that they have fallen down ( we are premium members after six or eight cruises with them since 1992). Too much emphasis on profit and not enough on the passengers. If you want to see Japan, try a land trip and go by rail. Read Less
7 Helpful Votes
Sail Date: April 2019
We enjoyed the cruise around Japan with the view to visit Hirosaki Castle Park for Sakura or Cherry Blossom which usually peak between 22Apr to 1May. It was our main highlight and we cherished the beautiful sakura. Short 15min walk from ... Read More
We enjoyed the cruise around Japan with the view to visit Hirosaki Castle Park for Sakura or Cherry Blossom which usually peak between 22Apr to 1May. It was our main highlight and we cherished the beautiful sakura. Short 15min walk from port, 40 min direct train trip from JR Aomori to JR Hirosaki and 20 min walk to Castle. Park entry was free. Views were fantastic. Public holiday due to Emperor Hirohito abdication and Emperor Naruhito ascending to throne, meant the place had lots of food stalls, crowd and festive ambience. Feel very safe and pleasant throughout. Cruise overall was alright. Weather and food was good, generally. Enjoyed the Princess production shows like To Be Born Wild ( rock n roll ) and Secret Silk ( great display of props but audio vocals were muffled eventhough seated in centre of thearte ...needs imporvement). Other guests entertainers were a bit dull but I give credit to Dominic Duo at the Wheelhouse Bar. We danced to their tunes. Food quality and service in the main dining room were alright but not always in the Horizon Court as it is very busy with people and lacks the ambience. Food quality can be unappealing sometimes. Same goes with breakfast room service. Did not use the pizzaria but enoyed the matcha ice cream from the parlour. Port visits were not that attractive but there were farewell local dance and Samurai performances in Sakata and Aomori. People were very welcoming and taxi drivers were very polite and very fair in their fares and please take back any small change and receipt given out of politeness to them. No need for tips. Service with a smile. We did a bit of shopping in downtown Busan after we figured how to use their Metro. Get entry to right train platform as you can't walk over to the correct platform if wrong like other city metros. We wasted our ticket but it is alright. A small price to pay for the adventure. Busan was lively downtown in Art Street. 1 USD to 1000 Won ans 1 Aud to 800 Won. Prices are in their 000s. A small drink at a street vendor cost me 3500Won or 3.5USD. Views across Kanmon Straits between Kyushu and Honshu, was interesting if you happen to know about the great sea battles fought here that created the Kamakura Shogunate in 11th Century. However, I much prefer the nightime view of Busan Bridge which changed colours every 30 seconds. Our ship sailed under it at about 10.30pm. on its way to Sakata. Read Less
4 Helpful Votes
Sail Date: April 2019
We wanted a cruise around Japan but had no specific ports in mind. This one came up in an email from Princess so we booked it. After we visited a Buddhist temple and the famous fish market in Busan, South Korea, we stopped at 3 smaller ... Read More
We wanted a cruise around Japan but had no specific ports in mind. This one came up in an email from Princess so we booked it. After we visited a Buddhist temple and the famous fish market in Busan, South Korea, we stopped at 3 smaller cities. First was Sakata and the people of the town welcomed us with open arms - they did performances on the pier and waved goodbye as we left. So touching. Aomore had lots to offer - we went to see the famous four-story paper mache floats and a pottery place that was about an hour outside of the city. Miyako was the area decimated by the 2011 tsunami and this was the first time Princess stopped at this port so there was a big celebration. School children and residents all came out on this very windy day to bear witness to this special day. As part of the entertainment, the ship hosted a special drumming group from South Korea and the show was excellent. I was adjusting to the time change so I missed most of the other shows but I heard from other cruise guests that they were very good. From my point of view, this cruise was perfect and up to the top-notch standards I always expect and receive from Princess - my favourite cruise line. Staff is always friendly, helpful and personable. The balcony cabin I had was the perfect size (and believe it or not, even bigger than the hotel room I had in Tokyo). Read Less
16 Helpful Votes
Sail Date: April 2019
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an ... Read More
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an announcement over the ships intercom you had to then listen to the whole thing again in Japanese and some times this could take up to 5 mins. Another let down was the rundown condition of the Club Class Mimi Suite we had.It is starting to show its age and for what you pay it just isnt good enough.You could hardly open the door to the balcony, the area around the fridge was horrible with screw caps hiding holes from who knows what.Cabinet doors that did not stay shut. Draws that did not slide to open and the list just goes on and on.But i think the main problem was the Shower being over the bath.Do they not get that most of the people on board are elderly and find it extremly hard to use this setup.The only thing that saved this trip for us were the people in the Club Class restaurant who were the best and they are George Gilbert and Pachi i thank them very much for making every meal experience amazing,Thank you again Read Less
10 Helpful Votes
Sail Date: April 2019
We chose Diamond Princess because it tied in with a Japan cherry blossom tour, but were somewhat concerned by some negative reviews about the state of the ship and its service. However, we found the ship to be spic and span, just out of a ... Read More
We chose Diamond Princess because it tied in with a Japan cherry blossom tour, but were somewhat concerned by some negative reviews about the state of the ship and its service. However, we found the ship to be spic and span, just out of a period in drydock in Singapore where it received a spruce-up. Cabins, food, dining service and the general program were quite good although some of the land excursions at minor Japanese ports and Busan Korea were not exciting and quite expensive for what you got. The fellow passengers were mainly Australian/American/European with Japanese and other Asian guests making up maybe a third. Some reviewers have felt that the ship is too Japanese, but we found it to have a sensible balance of Western and Japanese cuisine and activities. We were however quite disappointed that a number of the usual Princess specialty restaurants were not offered - no Chefs Table, no Steakhouse. Only Sabotinis Italian was offered for online booking. We dined there but found that while pleasant, it had a limited menu and was nothing special. Drinks are expensive on board. There were some good shows. We have two specific complaints. The first was that it often was difficult to find a quiet space for reading as the lounges are used for activities or have video screens blaring all the time. The adult lounge (The Sanctuary) requires booking at $40 per day, and appeared empty most of the time. Our other complaint was that they put out bowls of fruit which looked appetising, but were unripe, hard and inedible. Read Less
1 Helpful Vote
Sail Date: March 2019
I have a disabled adult daughter who had studied Japanese at the U of Illinois and ever since had wanted to visit Japan. I chose a cruise as I knew the bathroom facilities in the accessible cabins would fit her needs. I took a chance and ... Read More
I have a disabled adult daughter who had studied Japanese at the U of Illinois and ever since had wanted to visit Japan. I chose a cruise as I knew the bathroom facilities in the accessible cabins would fit her needs. I took a chance and did 4 nights in Tokyo first and this worked out very well. I used a company, Inside Japan, and highly recommend them. This was my 14th Princess cruise. My disappointment was that for all intents and purposes we were on a Caribbean cruise. Yes, there were a fair number of Japanese and Japanese food available, but that was it. My wife said she could not find the first Japanese item in the gift shop. Entertainment was very good, but the same as usual. It would seem that Princess would want to feature some Asian culture. Nothing in the ship's decor said Asia and this ship I believe stays in that market all the time. When I spoke with a Princess customer relations persons after the cruise, she said that the customer base thought it was too much Asian. Thinking to myself, why would someone travel 6000 or so miles across the Pacific or come from Australia to take a Caribbean cruise? In terms of my disabled daughter, it was a great trip. I had to make all my own shore arrangements as she can not do steps, get on a tour bus. I got no pre-cruise help from Princess. I wanted to try and learn what to expect at the different ports. I did bring along a Japanese friend of my daughter's who served as her and our main interpreter. Read Less
2 Helpful Votes
Sail Date: March 2019
This was not our first choice itinerary, but were never cleared from the waitlist on a Circle Japan cruise, so opted for this since it fit our schedule and was during the cherry blossom season. Ship could use some sprucing up and showed ... Read More
This was not our first choice itinerary, but were never cleared from the waitlist on a Circle Japan cruise, so opted for this since it fit our schedule and was during the cherry blossom season. Ship could use some sprucing up and showed signs of age, surprising for Princess. My top gripes were the mediocre food in the dining room and Sabatini's and the so-so entertainment and onboard activities, with the exception of a terrific singer brought on toward the end of the cruise. The guest lecturer was an American woman who delivered pretty boring, academic lectures about ancient Japanese art and practices. It would have been so much more engaging to hear about current Japanese cultural stuff like the significance of cherry blossom season, temples vs shrines, food, Japanese toilets, and a lot more that we were experiencing on our excursions. This ship does not offer 'anytime dining', which meant that we sat at the same table nightly with the same passengers. We would have loved to have met others! We don't care for the ship excursions, so I did a ton of research and found Japanese VOLUNTEER tour guides through the Japan National Travel Org. They were lovely, eager to share their knowledge and love of their hometowns. I brought small gifts as thank yous, called 'omiyage'. (Sees 'Little Pops' candy.) Great way to meet locals! Overall, Princess delivers a good experience for the price, but having taken 10+ cruises with them, am ready for another cruise line. Read Less
6 Helpful Votes
Sail Date: February 2019
Chose the cruise for the itinerary. Wonderful ports. The food never disappoints. Cabin service was great. The entertainment was varied. My favorite is always the production numbers and Secret Silk was outstanding. I would have liked ... Read More
Chose the cruise for the itinerary. Wonderful ports. The food never disappoints. Cabin service was great. The entertainment was varied. My favorite is always the production numbers and Secret Silk was outstanding. I would have liked the others to be a bit longer. The ship seemed to have issues. There were a number of leaks with buckets around to catch the water. There were power issues in some of the rooms. Our dining experience is always good. The food was varied and prepared to order. The wait staff was attentive, courteous and friendly. They seemed to enjoy their work. The shore excursions were awful. We only did 2 and that was too many. The experience was terrible. Everything seemed to be very unorganized. We did private tours in most ports and had great experiences. I love Princess and will continue to sail with them. I hope this was just a fluke. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the ... Read More
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the itinerary and they had replaced it with Sihanoukville in Cambodia. This was not a huge issue, considering we had not been to Sihanoukville before, so we were looking forward to going there instead, as an alternative. In relation to the shore excursion, we opted for the free shuttle that was offered. After waiting 1.5 hours in the baking sun on the port in a huge line, we were informed that the shuttle buses were stuck in traffic and they didn't know how long it would be till they arrived. A guest suggested that a drink of cold water and some umbrellas for shade would be a good idea for the elderly and the children stuck in the line (this was after waiting for over an hour) and finally we received them. When one shuttle bus finally arrived back in port, the passengers who got off it said they had been on the bus for 3 hours. They had been stuck in traffic in the one spot for 2 hours going nowhere and then the bus turned around and brought them back to port. They didn't get to the market at all. Another passenger who had gotten a private taxi to the market said that it wasn't even worth going to. Very busy, crowded and only items relevant to the locals were being sold there. We had been keen to go to the market and then get a tuk-tuk down to the beach for a few hours. We thought they should have found out beforehand how many people were interested in going on the free shuttle so they could have had an idea of numbers instead of just waiting to see how many people lined up to get off. We were very disappointed to have missed out on this opportunity, especially after the disappointment of missing out on Koh Samui. The reason they had given us for bypassing Koh Samui was that there would be too many ships in port on the day of our arrival. These itineraries are arranged a year in advance. This did not seem like a very valid or viable reason, given that if Koh Samui were going to turn away a ship, it not likely be 3,000 cashed passengers. The tv advertisements for the cruises always show just a couple of people enjoying privacy and space on the ship and on the shore excursions. this is not the reality. But if you go with that in mind, you wont be too shocked at how busy it is and the shore excursions are always a bit of a rush and expensive. The food is very good and I loved having the formal nights. It is lovely to get dressed up and have a fancy dinner. It was also really good that everyone else was dressed up too. It wasn't just a few people, nearly everyone joined in on the formal nights. We were also pleased that once a movie had been shown on the outdoor cinema that it was then available to watch again in your stateroom on your tv. There was a great variety of movies and shows available in your stateroom. We purchased the soft drink package before we left. We had a note in our stateroom that the complimentary tumblers that came with the package were all gone and more would be arriving soon. In the meantime, they gave us a bottle of water each for our room as a thank you for our patience whilst we waited for them to arrive. A few days into the cruise, we went to the reception desk to enquire about the tumblers only to be told that the bottle of water was all we were being given. The card we had stating that we would be receiving the tumblers was wrong and there was nothing we could do about it. Again, a bit disappointing, but it didn't detract from our overall relaxing holiday that we enjoyed. Read Less
4 Helpful Votes
Sail Date: January 2019
We always love the Princess cruises, they offer information on other cultures through their excurisions. We love to visit other lifestyles , eat local cuisine and buy some hand made tems for rrat memories. The staff is usually head ... Read More
We always love the Princess cruises, they offer information on other cultures through their excurisions. We love to visit other lifestyles , eat local cuisine and buy some hand made tems for rrat memories. The staff is usually head and shoulders above any vacation resort. A floating city with plenty of choices for things to do and eat and someone to take pictures in a cute way so you may remember the moment. You could relax by any of the pools , restaurants, bars ,or fitness spots. You can spoil yourself with a spa treatment play on the internet read a book from the library or just relax and soak up the sun on a deck chair. There is usually high quality entertainment to enjoy or even participate in. If you are a jewelery junky, you will be in heaven. High quality designer pieces at ressonable prices. In all it is a wonderful way to travel and relax without having to drive where you are going. A definate way to get away. Always two thumbs up. Read Less
2 Helpful Votes
Sail Date: January 2019
My first time with the Princess, after 4 other cruises It was great, good ship, clean, good itinerary, great food and very welcoming stafffs. Embarkation process was excellent, took me less than 1 hour to be on board. Disembarkation ... Read More
My first time with the Princess, after 4 other cruises It was great, good ship, clean, good itinerary, great food and very welcoming stafffs. Embarkation process was excellent, took me less than 1 hour to be on board. Disembarkation was good too although not as quick as the embarkation. The only complaint was the room, the air conditoner fan was a bit too noisy but luckily did not disturb our sleep. Jogging track was not not nice as at the end of the track you have to go upstair, obviously not an ideal track for runner or jogger. Food was excellent, both the buffet and seating restaurant. Ample tables, not hard to find a table during busy time. Had several pools, and ample lazy chairs, easy to find a place Shore excursions were mostly well managed, except the Sihanoukville, which underestimated the local traffic condition. Theatre shows were of high class but not at the other places like bars and lounges. Read Less
1 Helpful Vote
Sail Date: January 2019
We choose this cruise for the itinerary. Singapore is one of our favorite destinations. This cruise offers the variety of visiting Vietnam, Cambodia, Malaysia, and Thailand. The production shows on this ship are excellent. The ... Read More
We choose this cruise for the itinerary. Singapore is one of our favorite destinations. This cruise offers the variety of visiting Vietnam, Cambodia, Malaysia, and Thailand. The production shows on this ship are excellent. The "Club Class" dining for suite guest is amazing. The staff is very helpful and friendly. The ship offers excellent shore excursions at a fair price. We were in a VISTA Suite (C750-Vancouver Suite).....we really enjoyed high tea service on the balcony. This is truly the best way to visit Southeast Asia. The suite guest get "Any Time" Club Class Dining in the Santa Fe Restaurant. The restaurant staff is excellent. We ate in two other specialty restaurants.... Sterling Steakhouse & Sabitini's Italian...both venues were excellent. We bought the "Gorumet Coffee Package"....the special coffees were excellent. The ship shore excursions and well done and at a good price. We took a ship's excursion at each port of call and were completely pleased. The casino favors Asian guests. Overall the food, accommodations, staff and service were excellent. I would highly recommend this cruise vacation. Read Less
2 Helpful Votes
Sail Date: January 2019
This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane. ... Read More
This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane. The cruise itinerary was perfect for Mum and Dad, lots of ports where they could see all the bustle from their balcony. Dad spent a lot of time on the balcony or in the cabin listening to the sea. He could get to a bar easily from his cabin with his walker. Getting to restaurants was much more difficult as they were much further from the cabin. He did build stamina getting to dinner every night. The restaurants had good meals and great service. A couple of times they realised the helpings for a dish might be a bit small for our teenage boys and offered and supplied something more. They also kept topping up the bread rolls for them. We mostly went to the buffet for breakfast and Dad had breakfast in the cabin. For lunch, we sat near one of the pools and got a selection from the buffet, pizza and burger places. Going around the buffet, after the walk there, was too much for Mum and Dad. But what about the electric wheelchair? Well, we booked one just like the one Mum uses at home through Special Needs at Sea Group (SNG). It would be delivered to her stateroom and there for her on arrival. It needed to be left in the stateroom on departing the ship after 10 days. All sorts of penalties for us in the paperwork if we weren't there, if we didn't get everything right. BUT IT WASN'T THERE. No electric wheelchair. Princess Cruises knew it should be there but were having trouble contacting Special Needs at Sea. We left without it. We hoped it would be at the next port. It wasn't. SNG could only be contacted through the night because of the time difference. My nights were spent emailing and ringing SNG to find out when and where we would be getting our electric wheelchair. Eventually, nearly a week into a 10 day cruise, they said we wouldn't be getting one. This meant that Mum was left with me pushing her around in the wheelchair we had brought for getting to and from the airports. She could not move it around by hand (arthritis in hands and shoulders) any more than she can walk. I had to take her to the toilet all through the day. Shore excursions could be no more than 2 hours for me or she would have an accident. The cruise would have been wonderful for the whole family to spend quality time together if the electric wheelchair (powerchair) had been supplied by SNG as promised. This wrecked the cruise for us. It wasn't as though we could just get off and go home which was what we wanted to do. Read Less
6 Helpful Votes
Sail Date: December 2018
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her ... Read More
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her to me as a 55th anniversary present and our mutual 75th Birthday present. It turned out to be anything but pleasant. Princess has lost all consideration from us for any future trips as their status in our eyes have dropped by at least 50%. This is not only our viewpoint but also from many people we have talked to during the cruise. After our last email to Princess they did some good as they cleaned up a few things that were wrong including a new shower head and the leak under our bathroom console which they did not admit to, but my wife’s make up bags were completely soaked and her make up was damaged. We found most of the staff throughout the ship not pleasant as they normally are with the exception of our room stewart and our waiters. To get someone at the main desk we either had to line up for an hour since they never answered any calls, and if they did they were very unfriendly and hard to understand their English and one that identified herself as May was very rude. When we booked this cruise it was advertised as a 21 day cruise. Well it wasn’t. It was a 10 day and 11 day cruise which meant that after the first cruise was completed we all had to leave the ship in Singapore and re-board even though we didn’t want to go through the hastle in Singapore for Immigration and Customs. As well as that all our records were deleted from their files on the ship after the first segment which they called it and we had to start again such as in the Doctors office. The second segment they wanted to charge another $ 200.00 fee for checking us out which we had already paid on the first segment. The casino cashed out and cleared our points from our cards etc. etc. etc. The menu’s in the restaurants were the same as the first leg of the cruise and just repeated. Even some of the entertainment was repeated. So Princess’s sales pitch was not factually and they deceived people including us. The noise from over our cabins was never fixed. We were told that the sound insulation was very poor and there was nothing they could do to fix it. I told them that does a lot for my sleeping of which I got very little over the entire trip. Adding to this was the fact that I had a bad cough which once awake did not help me go back to sleep. They gave us a $ 250.00 on board credit but this was no appeasement whatsoever for the lack of sleep we had on this long 21 day journey. The second segment we were upgraded from Ruby status to Platinum status because of our mileage. No one explained to us what was included. We finally found out and tried to use our free internet which apparently was included but it was so slow as Princess already had over a hundred contractors on board for refurbishing this ship which was old in many respects. So your paying customers ended up having to suffer because of contractors Princess hired to refurbish this old ship. Some passengers could not even get their flight boarding passes because the system was over loaded. Our last excursion was also changed since apparently to many ships were in the harbour at Ko Samui Thailand and we ended up in Cambodia which was the dirtiest place that we ever seen. One of our friends told the Captain that if he ever stopped there again he might have a mutiny on his hands. Not much fun at all. You would have thought that a large liner like Princess could have foreseen such a change in the first place much earlier and stuck to its planned voyage. Our friends were extremely sick on board and saw the Doctor as well. They were stuck in the immigration line at San Francisco airport in Custom and Immigration line for 3 hours only to miss their flight home. United rebooked them but they had to pay an extra $1,000.00 for this re-booking. Whether this was charged to them still has to be verified. They did not offer them accommodation but as sick as both of them were they had to stay at the airport. I was under the impression the since Princess booked their flight this was Princess’s liability. And all of us carried the Princess Platinum insurance policy. Great help that turned out to be. We also want to send our medical bills in for repayment. Both our rooms had substantial medical costs. We were given a form of the policy and no other form to fill out or policy number etc.for Canadians. As far as we are concerned we will not book any future trips with Princess and we will let everyone we know about our experience in this cruise. We loved Princess but that love affair is over. I am a member of Trip Advisor and will post this letter on their website. We have been contacted by Princess customer service with a lot of apologies for what we went through. They were gracious enough to offer us $ 250.00 Credit towards our next cruise. What does that do n for the lack of sleep and besides I was very emphatic that we would no longer book anything on Princess. I think there are plenty of cruise lines out there that would appreciate our business in future. The Doctor aboard this ship also told one of the passengers that this is not a hospital ship and that they were to old to cruise. One year older than I am. WOW. To all Princess customers be aware, cautious. It is obvious Princess is not trying to solve any of these issues with sincerity. Read Less
Sail Date: December 2018
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical ... Read More
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical Princess layout in the atrium. The staff and service was excellent and no complaints with the buffet food in the Horizon although many passengers did not wash their hands as they should when entering. We were around the pool every day trying to find a lounger that offered shade, it would be good if they could provide more shade. People still reserve loungers for hours even though they are requested not to. To save washing and continual re stocking of pool towels, passengers should be asked to take just one towel instead of 2-4 each. The captain of this ship and cruise should be applauded, he was a very caring and thoughtful person, went over and beyond with explanations, information apologies and as another passenger said - a true gentleman. The cruise was okay, we wouldn't do a similar itinerary again. Read Less
Diamond Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.5 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.6
Enrichment 5.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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