1 Helpful Vote
Sail Date: May 2019
We are back, mostly unpacked and exhausted. We have been on cruises to Alaska 4 other times, 3 of them on HAL. We picked this one since it docked in Sitka where most others do not, preferring Skagway. It was well worth it. Embarkation ... Read More
We are back, mostly unpacked and exhausted. We have been on cruises to Alaska 4 other times, 3 of them on HAL. We picked this one since it docked in Sitka where most others do not, preferring Skagway. It was well worth it. Embarkation was the easiest we have ever experienced. It all went smoothly and we were on the ship much earlier than the time we had been assigned (since we transferred from a hotel). We went right to our cabin where we found the scooter and oxygen concentrator I had ordered already in the cabin. There was more than enough room for the rented scooter, my own scooter and walking around. The Lido beckoned and lunch was good. Then, there was one hitch...the drink card I had ordered was nowhere to be found. Down to Guest Services where I was promised it would be delivered in 9-10 minutes. It wasn't. It took 2 more contacts with Guest Services before they printed it for me at the desk. The only other problem was, one evening while trying to watch a movie in the cabin, there was a pop and the electricity on one side of the room was out. There was a maintenance man at the cabin in 15 minutes and it was fixed. Probably a breaker needed to be thrown. We ate in the dining room most of the time since my husband has trouble walking and the Lido is hard on him. I found, however, that the selection was not as good as on past cruises. The food was good, just the selection was poor. The main dining room was very good although, here as well, the selection wasn't up to previous cruises. The table staff and hosts were wonderful. Adi (host) and Von (wine steward) were especially wonderful. We had open seating and had the same table every evening with different companions, all fantastic people. We are not night people and only attended one show. The ports were wonderful. We only did one excursion (since we'd done this so many times before) and it was good. There was some confusion as to an ADA bus, but that got cleared up pretty quickly. The rest of the time we just wandered around...exactly what I wanted to do. There was one particular shop on Creek Street in Ketchikan (Perfect Partners) that I wanted to visit and it had just opened. I was thrilled. Disembarkation was as smooth as glass. We were on the bus before the time we were scheduled to leave the ship. Then there was the airport..... This may be our last cruise due to medical reasons. It was a wonderful week. Read Less
Sail Date: May 2019
My husband and I are an active couple in our 30's/40's. Last summer, we took an Alaskan cruise on HAL's Eurodam. We really enjoyed that experience (https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=624622) ... Read More
My husband and I are an active couple in our 30's/40's. Last summer, we took an Alaskan cruise on HAL's Eurodam. We really enjoyed that experience (https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=624622) and wanted to repeat it. For this cruise, we got a good price with discounted airfare. We were even able to upgrade from an inside cabin to a balcony for a fraction of the difference. Before the cruise, we spent 3 nights at an Airbnb in Seattle's Magnolia neighborhood. We had a fantastic time visiting the Ballard Locks and Discovery Park! This is a very walkable area, and it's tucked away from the downtown tourists. Also, it was a short drive to Pier 91. My feelings for this cruise were mixed, so I will divide my thoughts between pros and cons. PROS ~ There is only one designated smoking area, and it is located outside at the back of deck 9. For a nonsmoker, this was truly a breath of fresh air! ~ Our room was wonderful, and our stewards were excellent. ~ The fresh floral arrangements found throughout the ship are gorgeous. ~ We absolutely loved Lincoln Center Stage! On our previous cruise, we went to a few concerts. The musicians on the Oosterdam were even better. Besides being talented, they had a special chemistry that made their concerts extra special. ~ We enjoyed the food. There was decent variety, and waiters were able to accommodate special requests. For some meals, we pre-ordered from the vegetarian menu. The fruit selection in the buffet was great for a cruise (apples, bananas, oranges, plums, kiwis, peaches, nectarines, pineapple, melons, berries). ~ Each evening, there were a variety of drink specials (BOGO for $2, $5 wines, $4 cocktail samples). These are definitely a good value. ~ Each morning, we had room service breakfast. Unlike many other major cruise lines, HAL still offers hot breakfast items on their complimentary menu. Also, we would request other items not listed on the menu (e.g. grapefruit, plain yogurt), and these items were always included. Orders arrived on time, and it was relaxing to start each morning with breakfast in our room. ~ We did have one small issue with room service. One morning, the wrong omelet was delivered, and we did not discover the mistake until after the waiter left. I quickly fixed the situation by running up to the buffet and getting a new omelet. Later that day, I told guest services about what happened because I wanted to ensure future orders would be correct. To my surprise, we were sent a bottle of sparkling wine and chocolate covered strawberries. This was a small mistake, and HAL did a great job making up for it. Kudos for great customer service! ~ The Promenade deck was a nice place for walking. Even on rainy or misty days, we were able to enjoy long walks outside. ~ We liked the daily newspapers and puzzles provided each day on deck 1. CONS ~ Entertainment was lacking. Each evening, we would find ourselves wandering around after dinner without anything to do. We don't go to the main shows in the theater. We prefer listening to bands in lounges and dancing. Lincoln Center Stage ends rather early. BB King has talented musicians, but their venue is small and has a poor layout. It felt more like a concert than a dance club. Most nights, very few dancers came out on the floor. There was very little energy and excitement at night. ~ The atrium is tiny and dull. For me, the atrium should be the heart of the ship, but this area is lackluster and often deserted. ~ This is a small ship. When the weather was cold, the ship felt even smaller. There were very few public areas and most of them were clustered together. ~ During the day, there are not many scheduled activities. Computer workshops and cooking demos don't interest me. I prefer more active things, such as dance classes. ~ We did freestyle dining, and we usually went to the dining room between 7 and 8pm. I was surprised at the first set dining time. 5pm seems entirely too early. Since so many people were eating during the cocktail hour, it made time before dinner dull too. ~ The dress code is not enforced at dinner. On Gala Night, I saw people in t-shirts and guys wearing baseball caps. ~ The ports were wonderful, and Hubbard Glacier was awesome! However, the timing in most of the ports is odd. The all aboard for Ketchikan was 12:30pm, and we weren't allowed off the ship in Victoria until after 6:30pm. These short stops make it difficult to fully enjoy these ports. ~ The excursion prices are ridiculously expensive. We planned ahead and did our own thing in each port. If the excursions had been more reasonably prices, we might have gone on one or two. Overall, we enjoyed the cruise because the ports are beautiful and interesting. Shipboard life, on the other hand, proved a little too boring for us. We would consider HAL again if the itinerary is port intensive. If we do an Alaskan cruise again, we will try another line. Read Less
1 Helpful Vote
Sail Date: May 2019
We selected this cruise because it was raining in San Diego the week after New Years and we decided to treat ourselves. We were on a family vacation and it was too rainy so we did the illogical thing and jumped on an Alaskan cruise in May, ... Read More
We selected this cruise because it was raining in San Diego the week after New Years and we decided to treat ourselves. We were on a family vacation and it was too rainy so we did the illogical thing and jumped on an Alaskan cruise in May, the rainy season. We live in Eastern Washington so a Seattle departure and a short trip were the most critical elements. Sunday to Sunday works. We both had been on Alaskan cruises before so this wasn't about anything other than a nice boat ride in spring. We knew we wouldn't be taking any excursions because only flight related ones appealed and the weather is not predictable enough to spend that kind of money for marginal ceilings. So we rode the boat for the experience. And we had a great time. While not night owls, we spent every evening moving back and forth between the BB King venue and the pianos in the Billboard Onboard section. Made it worth the trip. Stage shows were fine, but we don't care much for magicians, even though the young lady was good, and dance troupes don't grab our hearts, and again they were good. The comedian did a great job with audience participation, but that meant he picked people from the crowd, so we absented ourselves. Our travel agent suggested an aft cabin and picked one for us on the stern. Loved it. Yes, there is motion. Yes, it is the ocean. Decks are slightly larger on the stern. Had it been warmer, this would have been even better, but we had some chilly times so indoors was the choice. Liked the stern so much we booked another one for our next adventure. Ship was in great shape, clean, constantly being cleaned, and bright and reasonably cheery. (Day before our departure the Oosterdam bumped another Holland ship in Vancouver, slight damage, but just below our room) We were contacted when the crew was going to be working below to repair the cosmetic damage to the ship, great communication. Public areas were great, as well. Service wonderful with attentive, positive folks everywhere, except maybe the guy at the dining room check in. Tough job. No big deal. Food was great when it was great, okay part of the time, and never lousy. Gala nights were the best food. The Lido was more hit and miss. Best food was generally anything Asian. Might be comfort zone for staff. American breakfast was okay, step above Best Western free breakfast, but not a full flight better. Lots of other options. Our last Holland cruise was through the Panama Canal so longer cruise. That trip did not have a huge number of ball cap, ragged jeans, with Jack Daniels shirts. We had some of these. (sorry for the stereotype) Things like lines, personal space, and gentle conversation weren't what I was used to, but this was only apparent on the Lido. Crowd management was a bit rough there as far as seating went. Too many large tables with one person sitting while unseated guests were searching for a table. In defense, this was the first Alaska cruise of the season and was a sell out, so maybe some ramping up. Same was true for first destination. Disembarking was rough with some frustration. Later ports were better. We had a great time, met some wonderful folks, enjoyed wonderful entertainment and signed up for more, just on a different ship going elsewhere. No knock on the Oosterdam, just wanted something different and smaller. Read Less
3 Helpful Votes
Sail Date: May 2019
It's been a few years since we've cruised on Holland America. Our last cruise on Royal Caribbean was not good so for our next cruise we chose HAL. Overall HAL provides good value for the money. Everyone has different cruise ... Read More
It's been a few years since we've cruised on Holland America. Our last cruise on Royal Caribbean was not good so for our next cruise we chose HAL. Overall HAL provides good value for the money. Everyone has different cruise expectations and HAL checks many of our boxes, though not all. We will continue to experience different cruise lines. For us, we cruise to spend time with our family. We enjoy the food, the destinations, shore excursions, and to be at sea. We do not care for drinking, partying, and childrens entertainments. For us, HAL is a good choice. This review is of the Oosterdam May 5 Alaskan Explorer cruise from Seattle. The Ship: The Oosterdam was in good shape, though I wish the last refit had kept more of the old Dutch Masters feel. The public areas were spacious and well appointed (I think the HAL Vista class ships have the highest area per passenger rating of all the majors). I like a full promenade deck, and it was the place to be during the cruise down the inside passage from Ketchikan. The card room(s) were well used by groups playing all kinds of games together. One plus of the Vista Class of ships is the retractable dome over the Lido Pool area. This is very helpful in Alaska as it can rain at any moment, and can be quite chilly at times. The Exploration Cafe was my favorite public area. The gym was well used and I thought the class instructors were quite good. I did two yoga classes on the 7 day cruise and worked out daily. The Food: I was especially impressed with the Lido Market (buffet) which we used for breakfast and lunch. There were special selections from around the world daily, and all manner of offerings for every taste. Some of our party really enjoyed the Dive In for burgers and fries. We ate at the Pinnacle Grill one night ($35 surcharge but ours was a gift from the travel agency). The food there was very good. Not quite as good as Ruth's Chris or something like that, but better than Outback for sure. The main dining room was pretty good for the MDR on a major cruise line. Some of the menu selections weren't that great and so it was hit or miss if you picked the right thing. One night I chose a fish (not great) and my spouse chose the deconstructed pot roast (good). Service started out a bit shaky, but I learned many of the staff had just joined the ship as our cruise was the first cruise of the Alaska season. They got better as the week progressed. Destinations: Juneau, Sitka, Hubbard Glacier, Ketchikan, Victoria. We were on a Coral Princess Southbound cruise from Anchorage to Vancouver a few years ago. We chose that cruise because it went to Glacier Bay. On this cruise we were looking for value, as we were cruising with relatives and cost was a concern. If I was only going on one Alaska cruise in my life, I would want to do Glacier Bay. And I would cruise later in the season. That said, Hubbard Glacier was worthwhile. Despite the rain and lots of ice in the water our captain was able to get us a pretty good view of the glacier face. It was a fun day, and a lot of us went out to the bow to take photos. I spent some time on the promenade as well. And a secret spot - Deck 9 Forward in front of the Gym was a good and mostly empty spot for viewing, though you are further up from the water. Shore Excursions: Good excursions overall. We did the Mount Roberts Tramway in Juneau as we had been to Mendenhall previously. It is worthwhile. We were not in Juneau long or else we would have probably gone up to Mendenhall again. We did Birds, Bears, and Barnacles in Sitka. Fun excursion. The bear place is still under renovation. We went to see the Totem Poles in Ketchikan. I would like to spend more time in Ketchikan someday. We were only in Victoria for 5 hours so we didn't do much. We have been there several times in the past. It was evening so options were limited. I would like to see Bouchard Gardens in the spring, though. At Sea: I like the feeling of being at sea. I am not looking for the floating hotel experience. I think a lot of the newer ships (ahem Royal) are very inward focused. The Oosterdam is very much in the vein of a classic cruise ship. I like hanging out outside, playing cards with family, enjoying good food, relaxing. Passengers were a good mix. HAL has a reputation of being the cruise line of choice for elders. I have not found this to be true. Though there were few children, most age groups were well represented, with a diversity of passengers from mostly North America and Asia. Read Less
Sail Date: April 2019
We chose this cruise because we live in the Seattle area and love not having to deal with air travel at the conclusion, also because my husband can only walk with a walker. We were familiar with all the ports (only one tender port), and ... Read More
We chose this cruise because we live in the Seattle area and love not having to deal with air travel at the conclusion, also because my husband can only walk with a walker. We were familiar with all the ports (only one tender port), and we like longer cruises. We booked the Signature Suite. We needed extra room for the walker and no accessible rooms were available. The first glitch we encountered was that there were only 3 people available to get the wheelchair passengers to their rooms so we waited an extra hour to board. Upon eventually arriving at our suite, we were distressed to find that they have scaled down their bathroom doors below standard size, so it isn't possible to get a standard sized walker through the door. He had to grasp the counter and walk the length of the room holding on to reach the toilet. There was a full sized bathtub--useless to us--and the shower was so small with only one grab bar that he could barely use it. It was just about impossible to shower without flooding the bathroom. After having paid a couple of thousand dollars extra for a suite, this was a disappointment. The balcony door is very heavy and the thresh-hold very high. The good: the showroom, The Main Stage, is great for the disabled; one could put another row of seats between the row of seats on the lower floor and access is great. They have UHD huge televisions in the staterooms and a fair assortment of late movies to choose from. However, we couldn't get enough volume to be able to understand the dialog in the movies, while on all other channels you could have blasted it high enough to hear for a half block in either direction. The Main Stage did blast all their shows that loud. We had to go through immigration twice and had a serious issue with getting wheelchair assistance to get on and off the ship. We were misinformed both times by Guest Services. Phone contact, and even personal contact with Guest Services was poor due to lack of fluent English on the part of staff and difficulty hearing them on the phone. We had a dinner in Canaletto's which wasn't any better than in the main dining room. We had lunch in the Pinnacle which was very good, except that they served instant coffee with our dessert. The "worker bees", as always on HAL are wonderful. Food was acceptable, if not great. Over all, I think many cruise lines are subtlety (sometimes not so subtlety) trying to discourage disabled passengers, while trying to appear welcoming for good public relations. Read Less
Sail Date: April 2019
We chose this cruise because it started in Ft. Lauderdale and ended 21 days later in Seattle plus we got a very large stateroom #8140 w a wrap-around deck on the stern. The first day for embarkation we felt the cruise line was not ... Read More
We chose this cruise because it started in Ft. Lauderdale and ended 21 days later in Seattle plus we got a very large stateroom #8140 w a wrap-around deck on the stern. The first day for embarkation we felt the cruise line was not organized and although our luggage was labeled "priority" it was the very last on - not that it mattered but what did is we kept wondering if it would show up at all. But note that the disembarkation was very well organized and fast. Holland America has figured out how to make money - we paid $150 for water, $300 for internet (it is just $150 if you stick to social media only) and they must have saved a lot by purchasing low quality food. The Gala Dinner with filet mignon and crab béarnaise was the worst with crab nearly too spoiled to serve a piece of meat that was not filet mignon but some grass-fed animal's "surprise." Some meals were good but spaced well apart and the Lido food began to taste the same no matter what you took. The crew was very well-trained and friendly. Our Neptune suite was ok but I do not believe this ship was updated in 2017 or 2018 as it was worn pretty well including our suite. The ports of call were good and although many were shipping ports, I understand it is hard to find dock space for a ship sized like Oosterdam. The people we encountered onshore were very friendly. We will use another cruise line for our next cruise maybe we just expected better like we got on the Ruby Princess last year. Read Less
3 Helpful Votes
Sail Date: April 2019
My husband and I have cruised on Holland America a few times. The last two were to the Caribbean although our previous trip was on a different ship. This cruise was wonderful. We loved the ports, the excursions, the crew, the other ... Read More
My husband and I have cruised on Holland America a few times. The last two were to the Caribbean although our previous trip was on a different ship. This cruise was wonderful. We loved the ports, the excursions, the crew, the other passengers, and the relaxing atmosphere. We remember the food being much tastier and more exotic in the past. This cruise had good food, but not fantastic food which is usually a large topic of our conversation when we come home. The souvenir glasses we received with the cordials (very tasty!!) offered in the dining room were high quality and the perfect size keepsake! We have never seen this option before and we loved it! The Oosterdam is on the older side as ships go and had areas of sewerage smell. Our room, thankfully, wasn't in those areas. The only thing we didn't like about our Verandah room was that the pillows really smelled. I slept with towels wrapped around mine. Other than that the rooms were great. The movie options on the television were top notch! Loved that option. During our visit to Holland America's island in the Bahama's we visited their bar only to be told that our drink package didn't include drinks on the island. We were very flabbergasted as this is Holland America's property. That was very disappointing and we left without purchasing a drink. I visited the spa and purchased "The Perfect Day" package which included a facial and massage. The facial was merely a face wash and mask. The massage focused mostly on the back and head. I was told afterward that my shoulders needed a lot of attention and I should book another appointment. Also, there was a lot of pushing of product. Not sure I would pay for that again. I've enjoyed massages at other locations during vacations that were far better. Onboarding was quick and easy. Disembarkment was easy, but the line through customs was extraordinarily long. For us it was no problem, but for anyone who has difficultly standing that long or someone who has to be somewhere quick, this is not ideal. All in all we enjoyed the cruise and would definitely sail with HA again. Read Less
Sail Date: April 2019
17 of us took this cruise together to celebrate my brother's 50th. While I have traveled (and even lived) all over the world and I love to travel, I had never been on a cruise and was a little nervous. I LOVED it! It was so much fun! ... Read More
17 of us took this cruise together to celebrate my brother's 50th. While I have traveled (and even lived) all over the world and I love to travel, I had never been on a cruise and was a little nervous. I LOVED it! It was so much fun! I was in a balcony cabin (smallest one) and it was perfect for me and with one other person at times. I was the only one in my room, but thought it was very roomy and well appointed and had I had someone else there I think it would have been fine. The food was plentiful and fine. Not overly gourmet, but it was good and fresh and met my needs (the point of the cruise was not the food!). There was always something available - they made that very easy. Service everywhere was outstanding! I unfortunately didn't keep track of people's names - something you should do apparently for these reviews. But I didn't have a bad moment once! Embarking and disembarking were quick and easy! No lines ever (except upon return for customs but that is not related to the cruise line). Luggage was handled well and no issues. What I liked were the loads of lounges and places to hang out. As I said we had a large group but we were rarely all together. I like to go and read so there were fun places to do that or hang with a few people. The entertainment and various activities were fun and plentiful so never lacked for something to do even with 2 days totally at sea. Here are some specific things to keep in mind (including my only negatives): 1. It annoys me to no end that they charge for sodas! I did get a soda card for $25 ahead of time that was worth $50 and that helped. I also brought bottles of soda in my carry on (which is allowed) and put those in my fridge. Soda is cheaper than juice (which was available for free at breakfast) and I think they should have free self-serve soda fountains periodically throughout the ship. 2. The info they send (know before you go) is helpful except they don't well explain the app. Before you get on the ship DOWNLOAD the app and tell anyone in your party to do the same! It's then very easy to use the chat feature with your party within the app and avoid texting charges. We didn't understand all of this and 17 people had 17 different phone carriers and plans so some were afraid to text, turn on their phone, etc. With the app, you have the ability to check the schedule, chat with each other, even check that day's dinner menus while keeping your phone in airplane mode! But it's not clear how it works and took us a lot of playing around (and ultimately not everyone in our group used it). I have since gotten my phone bill and had zero extra charges. 3. My cabin's bathroom had some chips/marks in it that I mistook for dirt at first but then realized it was minimal damage. I am fine with that and the cabin was kept VERY clean and don't expect the cruise line to fix every chip - just be warned, there may be minimal damage but look closely as it's not dirt! 4. This ship holds I think about 2000 people but it didn't feel that large. My good friend and I were on opposite ends of the ship and we could get to each other's rooms with an easy 5 minute walk. But do plan to walk a lot and use stairs whenever possible on the ship. I thought it was very easy to get around, very well marked with signage, and people were super helpful on the few times I got confused. 5. I did do some shore excursions which I really enjoyed. Most were with Holland America but did do one outside of them and all were good with no problems. Overall I loved it and plan to cruise in the future (even took advantage of paying a deposit for a future cruise to get some cruise credit). Loved Holland America and recommend this ship, their crew, and their service! Read Less
3 Helpful Votes
Sail Date: April 2019
It has been several years, cruises and cruise lines since we were on board a HAL ship, 2016 to be exact. We chose this trip primarily because of the time frame, pricing and lazy itinerary. Had not been on the Oosterdam, and it did have Key ... Read More
It has been several years, cruises and cruise lines since we were on board a HAL ship, 2016 to be exact. We chose this trip primarily because of the time frame, pricing and lazy itinerary. Had not been on the Oosterdam, and it did have Key West in the itinerary, always a favorite stop for us. We departed from Port Everglades, utilizing a nearby parking lot not directly on port property to save a few bucks, and I have to say, the embarkation process was one of the fastest and smoothest of our 20+ cruises. No issues, we walked right on board are were able to go directly to our cabin without any wait at all. And, after the cruise, disembarkation was also a really quick and painless process. We were permitted to remain in our cabins or any of the public areas, and we got off right on time in a logical and unhurried but steady manner. What a treat! We selected a forward balcony cabin on the Observation Deck (10010) and found it to be smaller than expected. The balcony was apparently an afterthought add-on and was extremely narrow in both depth and width. The 2 chairs had to be placed just so before the door could be opened and unless you sat far left you had to get up to let a second person out of the door. Room for more than 2 not possible. Disappointing, but spent many hours enjoying the views, and the weather was great for our 7 days. Had excellent port views from here also. Cabin location suited us well. We do not suffer from any sea sickness issues and actually love it when there some rocking. While others might complain, we have never had a "too rough" cruise. Guess we have good sea legs. It was very quiet with only 25 cabins and getting an elevator never seemed to take long. We were told the ship was full, but it sure didn't seem like it, except on the Lido Deck at key dining times. The only other public area on our deck was the EXC/Excursion Desk/Observation Deck/Crow's Nest that housed a library, meeting room, coffee shop / bar and wonderful comfortable chairs to read and watch the sea from. Our cabin did have great shower pressure, plenty of hot water, great bed, and an air conditioner that actually worked really well to keep us comfortable. The ship itself, together with our cabin and balcony, were immaculate. Our room steward did a wonderful job for us and also kept us fully stocked with ice at all times. He was a joy and very unobstusive, popping in and out while we were out and about. Clearly an older ship, she was in good repair and literally sparkled. Rugs in public areas were clean and some parts of public areas were shampooed every day, especially port days. I had read criticism of her fittings being old and decrepit. Perhaps given my age, early 60s, I felt more at home than younger counterparts, but it felt warm, comfortable and a bit homey to me. I prefer the smaller ships to the new, slick & glitzy mega liners as they are easier for older legs to navigate and miss none of the action. Except....there wasn't much action. Oh, there were activities, but not much that we found suited our taste. We don't gamble, play trivia, bingo, board games, Bridge, Mahjong or assemble puzzles. We don't like Blues or jazz music much either. So that left us longing for more classical, piano, or some soft rock (nope, none of that). We liked the Test Kitchen seminars, and wished they would let us sample some of the things made, but they said they "could not for health reasons"? Made no sense. We also thoroughly enjoyed the BBC Planet Earth offerings and the live orchestral performance with one of the movies was delightful. The main stage entertainment was OK, nothing special, with the usual comic, magician and one musical dancing/singing show. Meh, the movie offerings were better than the live performances for us. The shore excursions we took were fine, and we have no complaints of the city tours taken. The food was the biggest disappointment of all. Everything looked yummy, but was lacking in taste and seasonings. Very bland. Rubbery chicken, tough steaks (even in the famed extra-cost Pinnacle Grill the Tenderloin just wasn't), the fish was fish-y tasting. Nothing was served hot, just lukewarm at best. HAL of old dining is no more. The lone exception seemed to be the breads and rolls and cookies. Coffee was plentiful and nicely stronger than average. The chocolate extravaganza looked so enticing but the reality was there was not much taste to any of it. Too many corners cut I guess. Lido Deck breakfast offerings and sandwiches and salads kept us the happiest, but only if we waited until the crowds died down. Very disappointed in the food offerings, for sure. The very best thing about this sailing was the crew and staff. Every single person we encountered seemed genuinely happy to be aboard and strived to please. That part was just remarkable! Read Less
Sail Date: March 2019
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu ... Read More
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu was awesome!!! He brought us what ever we needed, answered our questions and kept us informed. PuTu was funny, sweet and so very accommodating. His customer services skills are golden! *We were invited on the cruise by our friends Norm and Teri, we invited my husbands brother and sister~in~law Richard and Paulette. We all had a blast! *Shore excursions we absolutely loved and had so much fun on the ConTiki. *The mini hummers were fun and educating our guide 'Johnny Depp' was fun and knowledgeable. *We went on an unplanned excursion in a young man who had a comfortable van asked us along and his prices were AWESOME! I wish I could remember his name, you wouldn't believe how much he knew. This person made us feel as if we'd been friends forever. *On our last stop we had pre-ordered a 'half shell?' with two lounge chairs. We couldn't find any available ones and the people we were instructed to look for, for guidance were no where to be seen. We just gave up and ended up not getting one because it felt like we were wasting our beach time looking for help. *(Just a thought, maybe those who pre-order get a ticket say "lounge shell #1" and tag the shells with numbers. when we get to the destination or somewhere along the way the tickets are given to the purchasers so they may just go to the preassigned shells. AND the 'half shells' are set up prior to our arrival...(I heard from some that they had to wait for someone to set things up when they got there, and they too had to follow behind a line of people and LOOK for available seats.) But the positive experiences far overweight the beach chair experience and we absolutely would love to go on another cruise. Thank you to all who made our first experience so very AWESOME! Read Less
Oosterdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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