3 Helpful Votes
Sail Date: June 2019
We took this cruise because of the itinerary had all the places we wanted to visit in Alaska. The highlights included: Hubbard Glacier, Glacier Bay, Skagway, Ketchikan, Juneau and Vancouver. All the stops were just outstanding and awesome. ... Read More
We took this cruise because of the itinerary had all the places we wanted to visit in Alaska. The highlights included: Hubbard Glacier, Glacier Bay, Skagway, Ketchikan, Juneau and Vancouver. All the stops were just outstanding and awesome. Normally this would be a 5 star rating but all the issue below take it down to a 1. Now onto all the issues. The food was just terrible. The food in the buffet was barely editable in the morning and don’t even try and eat there for lunch or dinner or you will be sick. The dinning hall is not much better and is so slow. The staff totally did not care about doing a remotely good job and I basically went hungry the last day of the cruise because my dinner was so bad. If you are looking at losing weight on a cruise ship then Princess Cruises is the way to go because their food is so bad you will not eat much. Next bar service was a total joke. None of the bar tenders could make the drinks on the menu and often had to ask or look up recipes on their phone which make for a long experience trying to get any drink. The staterooms rooms had no extra plugs for your phones or devices. The steward was great and got us an extension cable to help but having no plugs in the rooms was a total bummer. The production shows were above average but there was not much else to do on the boat. Normally you can find 1 or 2 things to do every hour but not on this cruise. Only 1 slot tournament and 1 blackjack tournament for the entire cruise. Seems like they were just checking boxes versus providing real entertainment options. We had the same comedian and magician for 4 nights straight and they were so bad. You should be able to get new entertainers each night in case some are bad. The excursions were totally overpriced and not well written making it hard to know what you are getting or not getting. We were surprised both positively and negatively because the descriptions of the excursions did not match what you get. It is a total crapshoot on what you are going to get. The kids area was so small and really did not have much to do so my kids refused to use it and instead I had to listen them complain about being bored most of the trip. The pools where 7 feet deep so it was hard for my kids to really enjoy the pool completely by touching the ground so not much relaxation there either. There is no arcade or anything to really keep my kids interest making for a long trip. Overall, you would think that Princess Cruises would know what they are doing after 50 years in Alaska cruising. Unfortunately, it is clear the cruise team has given up on entertainment, food, and kid activities so a 1 Star is all they will get from me. Read Less
6 Helpful Votes
Sail Date: December 2018
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the ... Read More
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the photography....same 2 backgrounds offered for the first three nights of the cruise. One of those was a white background and it was offered another 2 nights. How many photos with a white background do people need/want?!? The entertainment was ok, the best part was trivia with Hammertime. Trivia with Yris was lame for those not from Mexico -- really all her trivias had bonus questions for Mexicans. There was not as much offered as I would have expected on such a long cruise. NYE was something I was looking forward to on the ship, and I was disappointed. I went to the deck party, but instead of the Princess band hyping us up for the New Year, they played slower songs. Certainly not the hopping party I expected. There were too many children with not enough to do, the playing around in the elevators and running up and down the halls was disruptive and impacted our enjoyment. Do not take your children on a cruise of this length with so few port days without planning something for them to do, Princess will not do it for you. For notes on my cabin, please see that section. It alone has me questioning any future cruises with Princess. Read Less
3 Helpful Votes
Sail Date: September 2018
After 20 cruises on Princess chips, this cruise was such an awful experience that I cannot recommend Princess to anyone anymore. This was a 60 day cruise around the north Pacific. It was round trip from Los Angeles, so it was very ... Read More
After 20 cruises on Princess chips, this cruise was such an awful experience that I cannot recommend Princess to anyone anymore. This was a 60 day cruise around the north Pacific. It was round trip from Los Angeles, so it was very convenient for west coast travelers. We were able to stop at the following ports: Ketchikan, Juneau, Hoonah, Kodiak, Yokohama, Hiroshima, Tianjin, Incheon, Shanghai, Okinawa, Keelung, Hong Kong, Cai Lan, Chan May, Phu My, Manila, Guam, Honolulu, and Nawiliwili. Most of the passengers were Captains Circle elites. After that, most of the passengers were Captains Circle platinum. Surprisingly, there were a few children onboard. SHIP Years ago, my very first cruise was on the Coral Princess. I really like the Coral Princess. I think the size is ideal. I like the wide, wrap around promenade deck, but unfortunately (due to the weather) it was closed for much of the cruise. I think the casino (and all its lights, noise and smells) should be moved to a deck below the medical center. Don’t worry; the gamblers will find it. And please put the “art gallery” space to good use. No one ever goes in there. Princess can still have their “art” auctions without and “art gallery” onboard. The “library” was just a place for passengers to exchange books. I had to find wi-fi in Okinawa and Honolulu in order to download more e-books, since the Princess internet service could not do it. Some days the internet service did not work at all. CABIN We were in a forward balcony cabin on the Dolphin deck. After 60 days, our hallway was a big family! It was unsettling to have to leave our amazing and adorable cabin steward behind. The cabin itself was in pretty good shape, but ready for some new carpet. We had to have some emergency repairs done on the balcony door. The door seal was broken and the wind blew in like a siren. We had some pretty strong winds. WEATHER And speaking of wind, the weather on this cruise was pretty awful. Alaska was rainy. When we left Kodiak the really good stuff began, and the ship was really rocking and rolling. Our progress was so slow that we had to skip our first port in Japan, Kushiro, and head straight to Yokohama. After a port day in Yokohama, we had a “sea day” anchored in the Yokohama harbor, followed by another port day in Yokohama. The crew TRIED to find entertainment and shore excursions on short notice. When we left Vietnam we raced to avoid a cyclone, and the return across the Pacific was often bumpy. EXCURSIONS We did Princess shore excursions in Tokyo, Hiroshima, Tianjin, Incheon, Hong Kong, Da Nang, Ho Chi Min City, Taiwan, Manilla, and Guam. Our Chinese guide to the Great Wall did not speak English. The Hong Kong guide actually lost us. The other tours were great and worth the investment. DINING We always choose anytime dining and we never had trouble getting a table for two. The service however was so slow it seemed like the waiters were staging a work slow-down. Even in the Horizon Court, it was possible to eat an entire mean without anyone asking if you want a beverage. Best to get your own! The food was pretty awful. The menus repeated and repeated. First they ran out of bananas. On the eight days between Guam and Honolulu, they slowly ran out of fresh fruits and vegetables (lettuce!). On the last morning of the cruise, my “fig compote” was a bowl of crunchy dried figs! Honestly, the best meals on the ship came from the hamburger grill on the pool deck. ENTERTAINMENT I love Elua and we were so lucky to have them on board from Guam to Los Angeles. But otherwise, you wonder who decides what entertainment and when. The enrichment lectures were embarrassing. The production shows were all old repeats. I had seen most of the movies. The scheduling was crazy. If you wanted to attend anything in the Princess Theater or Universe Lounge you needed to find a seat EARLY. SORRY PRINCESS This was not a great cruise. It was a great disappointment. I did not come back new. I was relieved to get off the ship. The rumor was that three people died on this cruise. Perhaps they were lucky. Read Less
3 Helpful Votes
Sail Date: September 2018
Princess Cruise Lines markets this type of a cruise as a "Grand Adventure." The problem was that there was nothing "grand" about it what-so-ever. Aside from the amazing ports of call the on board experience was mediocre ... Read More
Princess Cruise Lines markets this type of a cruise as a "Grand Adventure." The problem was that there was nothing "grand" about it what-so-ever. Aside from the amazing ports of call the on board experience was mediocre at best. There was nothing innovative or unique at all, just a 7 day Caribbean or Mexican Riviera cruise recycled week after week. Every sea day at 10 a.m. (there were 39!) the co-called cruise director would announce over the ship's P.A. system in a flat, monotone voice we luck passengers were in for a day full of "Effy sales...bingo...on board outlet sale...Princess Pop Choir rehearsal." But when we were stuck on the ship at an anchorage in Tokyo Bay for 24 hours and not allowed off the ship because Princess couldn't get the ship fueled (we missed the stop at Osaka!) the cruise director did announce that "bingo was cancelled but a special event was planned." The "special event" ended up being a vegetable carving demonstration...i kid you not! Not once in 60 days did I see the cruise director "out and about" and actually being a proper "cruise director." But the biggest problem with the cruise was how organized and chaotic everything was. And this was entirely the fault of the ship's captain, staff captain and hotel general manager. The captain made very few announcements and was never seen except at the events he was required to attend. The few announcements he made were only to deliver bad news (there was a lot of it), but he made sure to blame "corporate," over and over again. Because of the lack of leadership in all aspects of the cruise I have never seen morale so low among the crew members on a cruise ever before. the staff captain ate several times in the ships' buffet while in port and was mean and nasty to the crew members working there and did not acknowledge us passengers in the very least. If the had a complaint for any reason, big or small instead of trying to solve it on the ship you simple got a form letter from the hotel general manager informing you to contact "Princess Cruises Customer Relations Department upon your return home." I booked this cruise over a year before the embarkation date and was looking forward to a cruise of a lifetime but now cannot express how disappointed in Princess Cruise Lines for the joke of a "Grand Voyage." P.S. my Captain's Circle level on Princess is the highest "ELITE." Read Less
8 Helpful Votes
Sail Date: August 2018
We wanted to see Alaska, we’d rather have just flown straight there now. My gripe is how they sacrificed entertainment for poor money grubbing practices. There would be events for shows and it was literally just showing you what you ... Read More
We wanted to see Alaska, we’d rather have just flown straight there now. My gripe is how they sacrificed entertainment for poor money grubbing practices. There would be events for shows and it was literally just showing you what you could buy. They have multiple restaurants that are wastes of space because no one wants to buy the overpriced food there. The shops prices were absurd and they price gouge the internet. We paid 140$ thinking it was for the family but only 1 person can use it at a time. Connection was not good enough to stream anything even though that’s what they advertise. The excursions are crazy overpriced and doesn’t fund local entrepreneurs that don’t want to pay Princess’s price. I’ve been on other cruises and I’ve never seen this before. 5 times on the trip my room card stopped working and I had to go to the front desk. Sometimes it took them half an hour per customer before I got there. I spent a total of 6 hours waiting in line to get my card fixed, once when I was cold and wet from the pool. They tried to say it’s my phone but a family member literally kept their card in their phone so that’s balogne. We will not be on a Princess cruise again. No complaints on the staff though, everyone was superb, besides the slow front desk but I don’t know if that is really their fault. Read Less
6 Helpful Votes
Sail Date: June 2018
I selected this cruise for the itinerary. I thought Princess also had a good reputation. I was told they had been doing AK cruises longer than the other lines. We could not have been more disappointed in Princess. My family of 4 ... Read More
I selected this cruise for the itinerary. I thought Princess also had a good reputation. I was told they had been doing AK cruises longer than the other lines. We could not have been more disappointed in Princess. My family of 4 spent a lot of money to go on this land/cruise tour. Alaska was awesome and I cannot wait to go back. I will NEVER give Princess another dime of my money. To sum it up, the food was not just bad it was gross, the service was equally as bad and the ship needs to be updated and maintained. The land portion of the cruise took us to Captain Cook. Here we were placed in a room where the elevator runs directly behind the sheet-rock with apparently no sound proofing. This was an old hotel so you can imagine the unbelievable noise that created. This was the worst set up in placement of a room I have ever seen. I called and they had no room. Then I had to get a manager and suddenly they had a different room. We should not have to ask much less demand a manager. After that we went to Mt. McKinley Lodge. The rooms here are old and not cleaned and maintained (long-term neglect). I took pictures to the front desk and the manager asked me to email them to her. I did so, but never received a response or anything. Next we went to Denali. The rooms were slightly better, however, still showed signs of long-term lack of cleaning. Now to the cruise. We took a 7 day cruise going southbound. Alaska's wonder made it so worth it but Princess again here disappoints big time. I had to go to the service desk about 6 times for various things. 5 of the 6 times the staff at the desk were rude, not interested in helping and/or knowledgeable about almost anything. The food was consistently bad bad bad!!!! The worst food I have ever had on a vacation by far. Sure there is a lot of it but my goodness that is because 95% of is not made for human consumption. I went there with very very low food expectations and didn't expect gourmet food by any means. However, Princess managed to do worse than I could possibly imagine. For example, one night I had Salmon (AK so you would think, good) and it was the worst Salmon I have ever had). The fish itself was supper dry and it had been rolled in what tasted like shake and bake (no I am not kidding). There are too many examples but trust me it is bad bad bad. Last on disembarkation, in addition to the staff being super unhelpful and rude it was a disaster. Princess inability to have helpful staff that can know and communicate with its paying passengers during disembarkation is unacceptable. I have much more but I leave it at the above. Go to Alaska for sure, just do NOT give Princess one dime of your money. I know I will never do that again! Read Less
9 Helpful Votes
Sail Date: February 2018
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left ... Read More
We loved going through the Panama Canal. Unfortunately, our cruise got off to a bad start by not getting a cabin assignment until two days before departure, so we were already stressed about whether we would even have a cabin as we left home (we booked the cruise three months before and had to accept a GTY booking). Our cabin was in a bad location - not one we would have chosen, with someone else's name on the door, and no recognition of the fact that the cruise was a birthday cruise for us. The ship is old, with a lot a rust showing. Although we saw crew painting over rust spots, there were many more less-accessible spots that highlight the ship's age. Probably because of its age, the ship probably doesn't have the stabilization of newer ships. We definitely had a bumpier ride than we are used to. Our cabin was small, with no sofa, unlike other ships' "small" cabins. Our balcony door was badly corroded with holes in the frame and with weather seal missing. On our first night, cruising into strong headwinds, there was such a loud whistle coming from the door that we couldn't sleep. We reported it the following day and a mechanic stuck some plastic seal around the frame, which looked very temporary (he said he had done the same to 6 other cabins that day!). The shower was the smallest we have had on any of our 15 cruises. In hindsight, I think we should have booked a premium balcony cabin, which is bigger. Although the main dining food was better than most ships, service was the worst we have ever experienced. Our waitress rushed the food service. On the first night we didn't get our wine until after the main course had been delivered (with excuses that the barman was backed up because he was on his own). On the second night I refused to order the food until I had ordered wine, and still received the appetizer before our wine. I complained to the Maitre D and, although we received our wine before our meal for the rest of thre cruise (by mostly ordering wine each evening for the following day, without knowing what would be on the menu), the waitress' attitude was unfriendly. The process of ordering wine a day early led to a mistake where we were charged one day for a bottle that was covered by our wine package, and it took 3 visits to passenger services to get the $42 charge removed. In general, we found the crew less respectful to passengers than other cruiselines. For instance, buffet waiters would stand around chatting at the coffee station obstructing passenger access. Also, several times two crew members would be walking side-by-side and expect us to step aside for them. I believe this lack of customer consideration starts at the top. Our Captain was pretty much MIA for the entire two weeks. We saw him once, but he didn't show up for the Captain's reception, and we never heard any announcements from him - they always came from the First Officer or the Cruise Director. Likewise, our cabin steward was the unfriendliest we have ever had. I think Princess needs to do some passenger sensitivity training on this ship. Ship excursions were in line with other cruise ships. We especially like Nigaragua, but stops in Aruba, Colombia and Cabo San Lucas were far too short (you spend all that money for visits to countries you haven't been to before and you get 5 hours!!) Another example of the ship showing its age was the fact that two of the four ship's tenders (lifeboats) used in Nigaragua broke down towards the end of the day as passengers were returning to the ship. When our tour bus returned from our excursion, we had to sit on the bus for 45 minutes because there were too many passengers already standing on the pier waiting for tenders. Entertainment was on par with other ships. We liked the singers and dancers, but they only performed three times during the 15 day cruise. Read Less
11 Helpful Votes
Sail Date: January 2017
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple ... Read More
I was with a group of Physician friends and I did not make the choice of Princess.. I am a vegetarian and the ship did not cater to special diet needs.. The fruits served were unripe and lacking in quality.. Bananas,melons and pine apple were unripe most of the time.. No berries or tropical fruits were served at any restaurants. Specialty restaurants ( only 2 fro a ship carrying 2200 + 900 staff) had nothing for vegetarians.. The chefs were invisible and never around for passengers to interact and give feed back.. I am not a fan of fixed time dining every day with same people and Princess seem to relish the idea.. The dining servers everywhere were courteous and helpful.. The cruise line did not acknowledge that I traveled with them in year 2000 to Alaska.. There were many sea days and the activities were very limited.. For example, there was no organized bridge ( card game) and no bridge teachers on board.. The card room was overflowing and no room to play during the day on sea days.. The evening shows were excellent.. The dancers, singers, and the magician on board were excellent.. The comedian was poor.. The cruise director seem to work hard. I was on six NCL, 1 Oceania and 1 Princess cruise before and I rate Princess the worst of them all.. Overall, I will never travel again on Princess.. Read Less
9 Helpful Votes
Sail Date: December 2016
There were some good and bad aspects to this cruise. Here are the bad points: Terrible food- worst we have experienced on any cruise line. I had read previously about the poor pastries on Princess -none of which are made with butter. ... Read More
There were some good and bad aspects to this cruise. Here are the bad points: Terrible food- worst we have experienced on any cruise line. I had read previously about the poor pastries on Princess -none of which are made with butter. This wasn't a problem since we always overeat the delicious pastries available at Celebrity's Cafe al Bacio. We were OK with skipping pastries- one bite and you had to spit them out- good diet enforcement. Finding some palatable food in general was a big problem though on this cruise line. I don't know where they even got some of this food. I've never tasted such disgusting salmon which was available nightly from the "classic" side of the menu. What is their source? Food Lion? Horrible flavor with the added bonus of being as tough and overcooked as an old shoe. Revolting seafood in tomato sauce at the Italian and Louisiana specialty restaurants- lots of sugar added to the sauce. Stale breadsticks every night. Very poor salads- we never had a nice, interesting, crisp salad in 10 days. Commercial salad dressings. Terrible wines by the glass. All the cocktails were made with chemical laden mixes which rendered them undrinkable. I could go on and on- I think you get the picture. There were some really nice features, however: Excellent crew, helpful, friendly, hardworking. One of the best room stewards we've ever had. Passengers were an interesting mix- many Europeans- the demographics sort of reminded me of Azamara- mostly a more sedate, upper middle class crowd. We didn't attend any shows so I can't evaluate the night time fun but my impression was it wasn't a very lively scene. Mattress was very comfortable. Excellent pillows. The room was sometimes too hot at night and we had to throw off the duvet and sleep covered with just a single sheet. We requested an adjustment but if someone from maintenance did come, it was while we were out of the room and the net effect was the same temp as before. In general, the public areas were attractive and well maintained. The carpet in our room was very stained and needed to be replaced but the room in general smelled fresher and nicer than staterooms on Celebrity which often have sewage smells coming from the toilets. The Sanctuary was great on sea days- highly recommend. Wonderfully comfortable chaise lounges and attentive service. I think I'm off cruising for the next few years- it no longer holds the appeal it used to. We were very fortunate to get a "move over offer"- I would've been furious if we had paid full price for such lousy food. Is Princess slipping because it was bought by Carnival? I don't know- it was our first time sailing with them. But I will never sail Princess again and probably won't ever try Holland America either since it's now also owned by Carnival. Read Less
11 Helpful Votes
Sail Date: January 2016
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of ... Read More
After being informed that this ship was dry docked for 14 days prior to our departure, I am a bit confused as to what they were doing!? Aside from being stuck floating in Cuban waters for two days because of engine failure, missing 2 of our ports and receiving little information for what was happening, the entire experience was a disaster. Had it not been for the amazing people we met on the ship and a constant flow of drinks because there was nothing else to do, this would have been a horrible trip. For the first 2 days the only pool that was open was the largest middle pool, with no working jacuzzis and hours of silence between a band and DJ that was a staff member working from a computer. As for embarkment, while watching the other ships leave port with music and dancing the Coral Princess simply sat there with low energy staff standing around to hours of silence. The promoted Big screen TV for "Movie under Stars" did start working correctly until the middle to end of the trip. Trash blowing all over the place, ceilings tour apartment and minimal entertainment throughout the day. I can get past the entertainment set up however, non working toilets, lack of sleep from no A/C and missing our excursions was a major disappointment. The biggest insult of all was the lack of understanding that many of us used our vacation time, may have been on special occasion trips and used funds that may not be available again for a while and expect that we would use a small discount to spend more money on another cruise with them. Extremely disappointment and concerned that this is how Princess as a corporation responds to inconsistencies with their product. Read Less
6 Helpful Votes
Sail Date: October 2015
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room ... Read More
Let's start with the good: relaxed liquor policy and good value for the liquor package as unlike Celebrity, they don't increase the price of their good drinks to encourage you to upgrade your package. Rooms are clean and room and dining room staff are pleasant. Now the bad: The ship is a rust bucket, due for dry dock in January, 2016. When it rained the hallway roofs leaked. The balcony door in our room leaked. Our friends were twice woken up at 6 am by staff outside their door vacuuming up the water leaking into the corridor and talking in loud voices. At one point 1/2 of the passageway on the 9th floor had ceiling tiles out to repair the roof/find the leaks. The customer service staff rarely answered the phone and if they did, did not get back to you as promised or at all. One day our phone rang with an automated call to tell us the alarm had sounded and proceed at once to the muster station. We hung up to leave and it rang again with the same doomsday announcement. We went to the muster station, no one was there especially to say what was going on. We later found out from a cabin attendant that it was a false alarm caused by the water leaking into the ceiling and shorting out the fire alarm. Again, no one in the ship informed the passengers about this over the intercom of otherwise. This was symptomatic of the senior level staff's attitude towards their passengers. This inattentive attitude goes right to the top. The Cruise Director was rarely seen around the ship except at her Zumba class (she is an ex-dancer) and at the nightly show. The shows were generally average entertainment in some cases with low grade talent but some of the entertainers were good and popular. She kept on switching the times of the nightly shows making it difficult to make to shows and our fixed dinner times. In one case she switched a popular show out of the theatre to the lounge where there was inadequate seating to accommodate the attendees. Whoever wrote the daily navigational guide always made sure he had at least 2 awkward English language errors (it became a daily joke to see what he would say next) and the daily Captain's announcement was pretty well unintelligible due to his poor English language skills. Notwithstanding this, we paid top non-discounted dollar for this cruise which turned out to be the worst we have ever been on. Princess has been resting on their laurels since the Love Boat series and needs a serious shakeup at the senior management level, especially on this ship. Read Less
11 Helpful Votes
Sail Date: August 2015
Staff was pitiful. Food not even average. Charge for everything. Could not escape rude Children because sanctuary was closed because no one wanted to pay $40 for a lounge chair for a half day. Entertainment was hokey. Our mini suite ... Read More
Staff was pitiful. Food not even average. Charge for everything. Could not escape rude Children because sanctuary was closed because no one wanted to pay $40 for a lounge chair for a half day. Entertainment was hokey. Our mini suite vibrated day and night. Millions of jewelry stores in ports. Excursions average. Generally nothing special. Probably could have done luxury cruise for same $$$. Very disappointing Read Less
1 Helpful Vote
Sail Date: April 2015
The norovirus that arrived with the ship should have been a clue that things weren't exactly the Garden of Eden. We were delayed in boarding while the ship was decontaminated in San Pedro. We were told to be at the cruise terminal ... Read More
The norovirus that arrived with the ship should have been a clue that things weren't exactly the Garden of Eden. We were delayed in boarding while the ship was decontaminated in San Pedro. We were told to be at the cruise terminal at 2 pm to board. We dutifully reported a bit prior to 2, only to find that they wanted the LAST passenger boarding group to arrive first, so that they could send you to the far reaches of the terminal to sit for 2-1/2 hours while the later arrivals boarded first. Not that walking San Pedro would have been any better - it's pretty much a slummy hole. Once on board, we found that our cabin wasn't ready, so we went to the lounge for two glasses of bubbly. That'll be $42 on your account, please. Or you can opt for the $490 upcharge for unlimited drinks, as long as each drink is under $10. So the $21 glasses of Champagne would have been on top of the upcharge fee in any event. As long as you don't mind drinking sodas, or the garbage Korbel pawns off as "Champagne" (even though it is made thousands of miles from Champagne), you can have all of it you want. No thanks. Once in the cabin, we realized the HVAC didn't work. So we called maintenance a few times, and finally got someone up to fix it. It turns out it was shut off at the vent, which is conveniently located over the bed, so that when the maintenance guy opened the soffit to get at it, clouds of dust and dirt spilled down onto the bed and floor. One problem solved, another created. While waiting for someone to come and clean up the mess (and replace the bedspread, which was now covered in dirt), we decided to shower. No hot water. Another several calls to maintenance resulted in changing out the mixing valve in the shower. So we tried the shower again, only to find it was scalding hot. No cold water. We had to call down and visit the reception desk a few more times to get the maintenance guy back to turn the cold water back on. Apparently having BOTH hot and cold running water is an upcharge. Finally, by midnight, we had the room cleaned, the bedspread replaced, and the water and HVAC working. End of day 1. Day 2 - up by 6 am on the prowl for coffee. Ah, here's a coffee station on deck 6. $2 per cup, please. Say what? Off the the lido deck buffet, where the entrance wants everyone to use the hand sanitizer. No thanks - we WASH our hands. The idea of putting rat poison on our hands and then eating with said hands is pretty repulsive. Now wer'e on to the food line, where we can't pick up a utensil - remember norovirus - so we have to have everything handled by the crew (as if they don't get norovirus, too). Some of the worst food ever, sort of like C-Rations that survived D-Day. Dinner later that day at the Bayou Café/Steakhouse was the highlight of the shipboard experience - excellent food and a professional staff. The rest of the voyage was spent trying to avoid getting continually annoyed by the embarkation/disembarkation procedures (which involved hours of standing around in queue waiting), and the constant nagging to use the hand sanitizer. How about a hand washing station instead? We watched numerous passengers who left the restrooms without washing, using the hand sanitizer as a substitute. Yecch! It turns out the favorite word on Princess seems to be "No." As in no, you can't take a cup of coffee back to your stateroom, no you can't take uneaten food back to put in your refrigerator, no you can't do this, no, you can't do that. Couple that with the near-constant missives from the captain and crew that litter your door mailbox daily, telling you what you must do or else. Way too hung up on authority for us. The funniest part of the cruise was the art auction. It was a caricature of a real auction, with a very annoying auctioneer. (The gavel is normally rapped once to announce the close of bidding, not to repeatedly pound on the table to accentuate a huckster's sales pitch.) All in all, it was evident why Princess is at the low end of the cost spectrum. You get what you pay for - sometimes. In this case, we didn't even get that. Read Less
4 Helpful Votes
Sail Date: February 2015
Wanted to see Panama Canal. Was more concerned with the itinerary than the ship. Would not go again with Coral Princess. Big mistake. Noticeable repairs required to the ship during cruise. The pool was closed for a day. The ship ... Read More
Wanted to see Panama Canal. Was more concerned with the itinerary than the ship. Would not go again with Coral Princess. Big mistake. Noticeable repairs required to the ship during cruise. The pool was closed for a day. The ship windows were very dirty. Our cabin door would not close. Sewage smell for one day near elevators. Staff approached us during the last day requesting we give them a high rating, most we had never seen before. Politely expressed my concerns at the desk, was told to write a letter to Celebrity. The excursion was a very expensive bus ride to the canal, in discussions with the excursion staff on the ship, in respect to value, they said they had nothing to do with the operators, they only provided the opportunity to purchase excursions, not the answer I was looking for. I was only looking to have a conversation with someone , I really felt taken advantage of. The embarkation process was to say the least unwelcoming. The staff were hoarding cattle not welcoming visitors. The cabin and dining was average. The dining room maître di was noticeably frustrated with all clients. Of the five cruises I have traveled, I do not have one complaint, this however was not a good experience. Read Less
2 Helpful Votes
Sail Date: February 2015
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake ... Read More
The boat was horrible. There were buckets in the hall catching drips from the ceiling. The only thing above us was more staterooms with the bathrooms closest to the halls...whats dripping scares me! Food was terrible. Our chocolate shake was made by putting ice in a blender and pouring in chocolate syrup blending it and serving it in glasses!!! (And we paid extra for that)!! Half way thru the cruise captain announce there was a flu epidemic on board. Side trips were great though! Everyone we talked to was disappointed with the condition of the ship and the food. One gentleman said this was his 11th cruise and he will never go Princess again. Read Less
1 Helpful Vote
Sail Date: January 2014
We have been on Disney cruises and decided to try Princess. 1. The food being no better than a mess hall (and yes I have eaten in one). The menu offered the same items night after night. The serving size is geared for someone over 70. The ... Read More
We have been on Disney cruises and decided to try Princess. 1. The food being no better than a mess hall (and yes I have eaten in one). The menu offered the same items night after night. The serving size is geared for someone over 70. The desserts were plain and very small. Who wants ice cream every night??? 2. The lack of customer service in all departments of servers and room cleaners. The few that were excellent were sadly outnumbered by the rest that did not care as they were going to get a gratuity regardless of their service. 3. This Princess cruise we got a balcony for the cruise which was nice. The Princess had a very very tiny bathroom / shower. Our stateroom on the Disney ship the bathroom had a tub / shower with sink and a separate toilet with sink and a pull out couch! The rooms are 1/2 the size of Disney (inside state room). 4. We were amazed at the mandatory fire drill it was careless... with everyone carrying their life jackets into the theater. On Disney you actually put it on the life jacket and went to the boat station where your life boat was located. 5. Other Princess guests shared that since Carnival had taken over Princess that everything had been going downhill...Had we known it was owned by Carnival we would have chosen a different cruise line! Read Less
Sail Date: November 2012
Had a great time leaving from Ft. Lauderdale. Since we are Platinum, we had special check in. Had a great balconey cabin on Aloha Deck. Travelled with another couple in next cabin. Joined in many of the trivia contests on board and even ... Read More
Had a great time leaving from Ft. Lauderdale. Since we are Platinum, we had special check in. Had a great balconey cabin on Aloha Deck. Travelled with another couple in next cabin. Joined in many of the trivia contests on board and even won one. Food was good and entertainment was good expecially the comedian. Ship was in good shape although we were told that it would be going into drydock for refurbishing. Had anytime dining and asked for same waiter each night. He was helpful always giving suggestions for the meal. Ports were not too great especially Costa Rica. Wasn't told it was the rainy season and we were not prepared. Could not even get off tour bus at one point, it was raining so badly. Everything going well, having a great time until last day when we discovered money was stolen from our locked safe in our locked stateroom. Contacted security who did thorough search to no avail. Never received an apology or inquiry from Head of Security or Hotel Manager. Contacted Princess in CA when we returned and after many phone calls and correspondence, we were told they are not responsible for anything LOCKED in the safe and nothing was even offered as a good faith gesture. Travellers beware, cruise lines are not responsible for anything you put in a safe provided by them. Although we have sailed Princess many times before and it was our favorite cruise line, unfortunately, we will NEVER sail with them again. Read Less
2 Helpful Votes
Sail Date: April 2009
I /we returned from the Panama Canal cruise on Coral Princess that left April 26th and returned May 15th. We were on the Aloha deck.  That cruise was not what I paid for! We went from 9 ports down to 6 ports with one being going to ... Read More
I /we returned from the Panama Canal cruise on Coral Princess that left April 26th and returned May 15th. We were on the Aloha deck.  That cruise was not what I paid for! We went from 9 ports down to 6 ports with one being going to Nicaragua twice and the other being San Diego. Going to Nicaragua twice is unforgiving. It is a dirty, filthy, poverty stricken place with dead animal carcasses in the road, not to mention I/we didn't feel safe. We spent $128 for that? What a waste. I heard 2 ladies got their purse cut from the straps while they were in Antigua. Apparently it was vendors who stole their purses. The other port, San Diego, is pretty, but I didn't spend a lot of money to go to San Diego, when I've been there many times. Out of 19 days we were on the ship for 13 days. That doesn't sound like an adventurous vacation to me.   Another disappointment was lack of entertainment and activities. I know Princess had an issue with one of the entertainers. Princess told him he had to do another show even though it was not in his contract. When I was on the shuttle from the ship to LAX I heard him say Princess only paid him ½ the amount of the normal fee for the last show. What does that say about how Princess treats the people they hire? Do you think they really care about the passengers? The entertainment seems to repeat a lot and the activities that were free at one time now cost money. The activities were next to nil. The TV in our cabin didn't work. We couldn't get TNT or TCM clear and steady. Those 2 stations along with a few others said "No signal" or if it did come in, it would pause, go black, and start, pause go black and start, pause go black and start the entire time.  I reported it to the cabin steward. The next day he said someone checked it and it was working fine. No, it wasn't working fine. I don't think anyone even looked at it. It got to a point whenever we left the cabin, it costs money, so we just took naps everyday we were at sea. BORING! We seem to run out of food toward the end. I noticed the lack of eggs and pastry in the Horizon Court was not what it was throughout the cruise.  The last week of the cruise I noticed nobody was smiling and I couldn't blame them.   I realize Princess is just a business and doesn't care about the passengers. I feel that Princess should have given us the option of either to cancel or postpone the cruise. The swine flu was already in Mexico one week before we left so why didn't we have the option. I asked for compensation in some way either ship credit, or money off a future cruise, & was told no, they won't do anything for us. I was thinking about going to Hawaii on Princess but now I've changed my mind. I will now sail on Princess again! Read Less
Sail Date: January 2004
The following review is an account of our cruise January 12, 2004 on the Coral Princess sailing from Ft. Lauderdale Florida for 10 days in and out of the Panama Canal. My wife and I are Platinum members of the Princess Cruises repeaters ... Read More
The following review is an account of our cruise January 12, 2004 on the Coral Princess sailing from Ft. Lauderdale Florida for 10 days in and out of the Panama Canal. My wife and I are Platinum members of the Princess Cruises repeaters program, as we have sailed on Princess seven times including this sailing. There were some good things and some bad things of which we shall attempt to point out and hopefully give you future cruisers something to think about, look forward to and avoid in your future travels. This was sailing number 33 for us. Embarkation Our trip started January 12, 2004. The embarkation process was very swift and pleasant. Our travel to the ship was by Cruise Connection Bus from Ft. Myers Fl. We boarded the bus at 8:00 am and arrived at Port Everglades at around 10:15. The building was not open for check in until about 11:00 am, so we waited outside in line for about an hour and a half. Once we got inside, it was very smooth. Lines moved fast and before you know it we were aboard. We were assigned cabin # A312 a verandah cabin located on Aloha deck. We had signed up for PERSONAL CHOICE dinning, as we had excellent experience on the Grand Princess, just a few months before. In fact this was the third sailing in which we taken PERSONAL CHOICE dinning. In reviewing the information in the cabin, we found a precautionary health advisory regarding Norwalk Virus. Our luggage came rather quickly and we were able to get unpacked and settled early in the day. So we then proceeded to the Horizon Room for lunch. The next thing on the agenda was the safety boat drill. We were assembled in one of the show rooms with life jacket in hand. The entire exercise took only a short time. Sail Away That evening we went to a bar before dinner to have a drink. As we entered the dinning room, we were greeted by on of the staff. We requested a table for two. We were seated in a most uncomfortable table that had another table for two only 6 inches between them. The people at that table were looking for privacy, as were we. But we found none that evening. We did find a most attractive ship, well appointed and very elegant. Day Two. Nassau The day started of good, We had breakfast in the Horizon Court. While waiting for the ship to be cleared, we did a little more exploring. We found ourselves in the forward enclosed pool area. A really beautiful space on the ship. I also noticed a bar selling $3.00 Bloody Mary drinks. After about 15 minutes a young waiter stopped and asked if we wanted a drink. I said yes, we would like two of the $3.00 Bloody Mary drinks. He then asked what kind of vodka we wanted in them. I assumed we had a choice so I said we would take Stoli or Absolute. After a 30 minute wait, he returned with the drinks and I signed the ticket without looking. While drinking the drinks I reviewed the ticket and noticed they wee much higher about $6.00 each. I then went over to the bar tender, ticket in hand and asked her to explain, as there was a misunderstanding. She did explain that when you order a "called liquor" in a drink, it is much higher. I explained what had happened and what I had ordered, and she advised to come to her in the future. That evening we went to the Bayou Restaurant, one of the select extra cost dinning rooms. The meal was OK, until the dessert came. The waiter brought my wife's dessert and told me it would be a minute before mine came out. After a 30-minute wait and after my wife had finished her dessert, and we did not see one waiter person, we left the restaurant, rather disappointed. We had paid $10.00 extra each for the dinner, plus $10.00 each for the day's tips. All in all, not a great experience. Day Three and Four at Sea. Days at sea were very pleasant, for the most part. We did experience two run ins with the Dinning Room Staff in our table selections for dinners. The second night a young fellow seated us next to the kitchen door, no doubt to retaliate for our complaining about the seating situation the night before. Again on one evening we went to the Martini Bar and requested two vodka martinis on the rocks made with absolute vodka. We got two gin martinis on the rocks made with bar gin, but charged extra for the called liquor. The second evening we went to the Explorers Lounge to watch passenger Jeopardy show. We again ordered two drinks and mine was ok, but my wife's drink was again not what she had ordered. At that point, we gave up. It did seem the problem was a staff of waiters that were inexperienced and had a problem with the English language. Day Five. Panama Canal What an experience, We would recommend to everyone who has not seen it to do so. Additionally, we took a tour to Panama City. It was without a doubt, one of the most informative tours we have taken. This did make the trip worthwhile. It is a true marvel. One that each person should experience. The people are very friendly and the guides are really caring and informative. Well worth the money. When we returned to our cabin, again there was a new warning about Norwalk Virus from the Ship's Doctor. Day Six, Limon Costa Rica We had booked an early morning tour through and around the city of Limon. We had an early breakfast in the Horizon Court and made our way to the mustering area for the tour. We boarded a large bus, which ended up only half full. Our guide was a local female, who was not fluent in English. The bus pulled out and truly there is not much to see in this port. We stopped along the roadside to look at bananas with plastic bags covering them. And to look for monkeys in the trees at another location along side the road. Then all HELL broke loose. My poor wife had contracted the Norwalk Virus and lost everything from breakfast and likely dinner from the night before. We received little aid from the tour guide, and had to pay for a cab to return to the ship. The ship did send an ambulance to meet us in route back to the ship. The medical staff was very accommodating and provided us with medication and a list of do's and don'ts regarding the virus. The rest of that day we spent in our room. Food and drink were not issues. Day Seven, at Sea. We spent day seven in our cabin and again, no interest in food. Surprisingly, we never heard from anyone in the Medical Office after our initial encounter. Day Eight, Grand Cayman We were again pretty much confined to our cabin. Our ship stopped in the harbor, but were called off. The Captain reported over the public address system, as the ship was sailing off, that the seas in the Harbor were too rough to unload passengers. I found that interesting, as at least one more ship was there that did not sail away. Others reported that there were three ships in the harbor. Day Nine, Cozumel Finally, we were able to eat again and did take a cab downtown to do some shopping and get some air. Cozumel is a neat island and one of the best for anyone on a Western Caribbean Cruise. That evening at dinner, we were fortunate enough to meet some really nice passengers from New Jersey. We did end up in the dining room and as luck would have it, we were seated at one of the 6-inch separated tables and they at the other. A most fortunate peace of luck for us. Day Ten, at Sea. We were instructed by the Medical Department not to eat in the Horizon Court on Lido Deck, as that environment is conducive to the Norwalk Virus. The ship had the wait staff getting the food for you. All you did was walk around carrying your tray. The first day out they had positioned a device at the entrance and stationed an employee there to instruct all who entered to wave there hand under this bowl and a spray of some type disinfectant would drop. This you were to rub your hands together, and it would eliminate the virus from you hands. It probably worked well, but it was a bit too late to help most passengers who contracted the virus. In any event, the last day on board was a most pleasant one for us, although we were both quite wore out from the previous several days and the virus. Day Eleven, Ft. Lauderdale Our arrival at Port Everglades was welcome; we had really had enough at that point. The debarkation was smooth as usual with Princess Cruises. We were off the ship by 9:30am. We waited for over an hour before the Bus came and loaded us for the return trip to Ft. Myers. We finally arrived home in the afternoon. Conclusion The illness was just one of the many things that we experienced on this trip. I failed to mention that we had taken a seven-day cruise on the Grand Princess in September of 2003. That trip was altered by an approaching Hurricane. We had purchased the trip to go Eastern Caribbean and at the last minute the itinerary was switched to Western. This cruise was sold with the first port being Cartagena Columbia and it was dropped because of a restaurant bombing. I had called the Captains Circle Club just after I found out Cartagena had been dropped and spoke with a young lady who advised me that if I had a problem I should write a letter to Customer Services. I called my travel agent and she suggested and provided a telephone number for me to call. I did call and spoke with a nice young man. I explained that we had suffered disappointment when the Grand had to be re routed to the western Caribbean and now this one was already changing a port. He was very asymptotic and told me that all he could do was get us a cabin change and that we should expect to see the change come across the internet in about 7 to 10 days. We told him that would really be nice as we really enjoyed Princess Cruises and it would relieve some of the disappointment. We did not get the change in cabins. We did however, decide that we were not going to let that ruin our trip. It seemed to us that everything that could go wrong went wrong. From the Bar service, to the alternate dinning experience, to the Personal Dinning aggravation, and then topped off by the Virus and missing three days of our vacation. When we arrived home, I wrote a letter to Princess Cruises Customer Services Department explaining our concerns. It took one month to get a reply, and the Customer Services Representative said in the letter that they regret to learn of our illness and that it was an unfortunate situation caused by a very common illness currently prevalent in many areas and beyond the control of Princess Cruises and while they sympathize with our unfortunate experience, they find no negligence on the part of Princess Cruises and cannot offer compensation. We were flabbergasted. We had NOT expressed a desire for any compensation, and rather we were upset and disappointed do to the dropping of Ports of Call. The fiasco in Personal Choose Dinning, the dessert situation in the Bayou alternative dinning room. The Bar Waiter Service that screwed up so many drinks and now the total lack of customer service when you have a problem or complaint. We also told him that we would likely not take Princess Cruises again, if a sincere apology were not forth coming. We also sent a letter to the CEO of Princess Cruises, to date, no apology has not come nor even an acknowledgement of receipt of our latest letter has surfaced. It has been almost 6 weeks. We can say that we enjoyed the first five cruises on Princess Cruises. And as long as things are good on board and you do not have a problem they do a very good job. But God forbid you have a complaint or problem, they will not deal with it. We are still waiting to hear from them. Likely, we will be a lot older and a lot grayer before we do. Also, They will be a lot older and grayer before we go on their lines again. It is a real shame that one or two representatives of an organization can totally turn a formerly great product into such a distasteful experience. We have very fond memories of our past accounts with Princess Cruises. It takes years to build a reputation and moments to destroy it. Read Less
Coral Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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