3 Helpful Votes
Sail Date: February 2019
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend ... Read More
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend another night at sea. We were very disappointed, that we would not get in any beach time for our vacation. While, I understand the safety of passengers needs to be the top priority; I was told that there is only a 50% chance of making it to this island because of wind/weather. With a 50% chance that you will NOT be making it, I wish Royal Caribbean, would have been more upfront about the major possibility that we would not make it to the island and would need to spend the entire weekend on the ship...I am not a drinker so staying on the ship was honestly not pleasant for me. I am thankful to have experienced it, but would never return...I felt like alcohol was EVERYWHERE all of the time and people were ridiculously drunk all over the place. My 16 year old daughter was with me and we were trying to keep 28 year old men from harassing her. They were so drunk that even after I told them she was underage, they gave me a hug for being a "cool mom"...it was just obnoxious behavior...which I know you can expect out of drunk people, but I assumed the cruise being family oriented ship would not be so bad. The only experiences that we did enjoy were the spa, the hibachi grill, and the ice skating show. The included meals were not impressive and were very bland; I'd compare them to food at a Golden Corral. The restaurants that cost extra were definitely better. Read Less
4 Helpful Votes
Sail Date: December 2018
Ever been on a cruise ship where getting food is a challenge? Introducing Royal Caribbean Mariner of the Seas, where cost-cutting was perfected to a prison ship level. Recently remodeled, the ship looks shiny and spacious. Boarding ... Read More
Ever been on a cruise ship where getting food is a challenge? Introducing Royal Caribbean Mariner of the Seas, where cost-cutting was perfected to a prison ship level. Recently remodeled, the ship looks shiny and spacious. Boarding even with luggage was efficient. The first 30-minute line was encountered at the Promenade Cafe - the only place to get food without paying extra, until the dining rooms and buffet open for business. Sandwiches, pizza, cold cuts, and cheese were the only choices. At dinner time formal dining rooms offer 30-minute wait to get seated and 30 more to get served. The buffet was crowded and food selection was shockingly poor, compared to Celebrity, Princess, even Norwegian. Servers were forcibly adding new diners to occupied tables as there weren't any empty tables available. Announcements encouraged the guests to eat quickly and leave to make room for other guests at the tables. Sky Pad augmented reality trampoline jumping was exciting and surprisingly included without extra fees. Other than the Sky Pad, the layout is geared to generate revenue from the passengers. You could not sit down without being solicited to buy a drink, merchandise, or a shore excursion. Photographers at scenic places throughout the ship would block your path and require over a minute of negotiation before graciously permitting the guests to move on. In the morning the tender service to Coco Kay private island was delayed until 11 AM due to "tide", while the weather was perfect. Getting off the ship took 45 minutes. The island was nice, but free food was discontinued at 1 PM promptly, even though first passengers arrived on the island after 11 AM. Drinks at the bars were shamelessly watered down. Returning to the ship involved a 45-minute wait. Beach towel return was so well hidden - most guests could not find it and were surprised with a $20 fee at checkout. The formal dining, other than the long wait to be seated and another long wait to be served - was rather nice. Food quality was on par with other cruise lines. Again buffet food selection and snacks were the worst I've ever experienced, including the Carnival cruise line ships. My interior cabin was small but comfortable and very clean. Rafael the room attendant did a fine job and was tipped accordingly. The room phone worked fine room to room, but getting room service or an operator was impossible - no answer at any extension, not even at the spa. Disembarking had to be completed by 8 am, which was impossible because dining opens at 7 and service counter to correct the billing or pay with cash had a 45-minute long line. Printed instructions advised to leave your packed bags outside the night before or leave by 7 am if you want to carry your bag. The labyrinth path to get off the ship was complex, but the line was moving smoothly. The new Royal Caribbean terminal is shiny and features comfortable seating, but using the seats were not permitted, as passengers were driven along to the exit like cattle. The 3-day Bahamas cruise was an intellectually stimulating experience, but why do I feel exhausted and not rested afterward? Read Less
6 Helpful Votes
Sail Date: October 2018
This was going to be a restful, relaxing birthday cruise. I sailed with my adult son. I am a D+ and he is a D. We both sailed in our own owners suite. I'm just giving status to advise how to not treat loyal members, willing to spend ... Read More
This was going to be a restful, relaxing birthday cruise. I sailed with my adult son. I am a D+ and he is a D. We both sailed in our own owners suite. I'm just giving status to advise how to not treat loyal members, willing to spend money. Arrived at port by 10:30. Embarkation was quick, we were on the ship by 11:00. On the first day, I think that the Windjammer should be opened earlier. Even though we had access to the ship first, we still had to wait while a half hour's more checked in passengers came on board and crowded the opening. Bad mistake to walk around the ship before getting lunch, by the time we got into the WJ, it was overcrowded with another back up at the sinks. If they want everyone to wash hands, please have soap and 100% operating sinks. It seemed that only 50% at best were working. At that rate, only about 50% were washing hands. I witnessed people go to a non operating sink, and just walk in without hand sanitizer or a wash. At this point, we decided to eat at Jamie's to avoid the crowd. We were told 3 times that this was a fee restaurant. Yes, I understood the 1st time, are you trying to discourage anyone one from coming in? Appetizers were good, mains not so good. The lasagna I ordered was burned, and the pasta ordered by my son was lacking. The service was not good. There were only 3 tables full of guests, why did foot sit in the pass through while the waiter kept taking off is beyond me. I'm glad it was lunch, because I wouldn't have wanted to pay the full amount. The rooms were ready at this time, and we went up to and went up to 1328 and 1330. We met our room steward who called my son by his name and me mama. Kind of cute, kind of not. The rooms were clean, and he was attentive, however he was late on getting our rooms cleaned. We decided to wait for our luggage before going to the drill. It didn't come so we went to the drill (1328 is outside and 1330 is in the MDR). After the drill, there was still no luggage. We told the room steward, and he said he would go look. Off we went to the lounges. We went into the Diamond Lounge first. The concierge did not acknowledge us when we entered even though she was not speaking with anyone. A brief hello would have been nice. It was overcrowded and seemed to be full of snotty people. I don't care how many cruises you have. We quickly turned around and headed to the suite lounge. Wilfredo was very welcoming when we walked in and it seemed to be a decent atmosphere. We found our place for the 4 nights. Okay, still no luggage at 7:30. Went to the room steward again. He thought we had gotten it - no, he told us earlier that only he would bring it in the rooms. He left. Someone called us 15 mins later and asked for a description. We gave it to him and we had our luggage at 8:00. They told us that the luggage went to security for screening (I have a CPAP, my son had nothing out of the ordinary) and were told the luggage tags "fell off". I think the tags were pulled off and that was used as an excuse. This was not priority luggage service. We had an early morning and we went our separate ways. I filled out the breakfast menu for 8-8:30 the next morning. I was sound asleep when I received a phone call asking me if breakfast could be delivered early because they were busy. Sure let me be inconvenienced for your convenience. What if I had said no, would the tray have sat for a half hour? This was really poor customer service, waking up a guest to bring food. The call came in at 7:20 and the food came 2 mins later. This day was Nassau. We never got off of the ship. Just hung out with my son and did some exploring. Since it was my birthday, we had reservations at Chops. There is no ambiance. The décor is industrial. My son and I both ordered the ribeye and were very disappointed in the quality. Very tough and chewy. The sides were okay. I noticed on the stainless steel wall, that there were handprints and could use a good cleaning. I did see some swipe marks at someone's attempt at cleaning, but it was still kind of gross. There was nothing special about Chops, at least put on a tablecloth. The service was slow and the waiter was not very attentive. The next day was Coco Cay. We decided that we would get off of the ship and have a beach day. Since we were told that we could have access to the area of the cabins, we thought we would go hang out there. We checked in and were given arm bands. There were many chaises laid out with no umbrellas. We decided to sit in the eating area since there were tables and umbrellas. The check in lady told me that we could only sit in the chairs under full sun. I asked about umbrellas and was told that the umbrellas don't get brought to this area. My son did not hear the conversation and was sitting at a table. She yelled at him to leave that area. Not very pleasant and very unprofessional to yell at a guest. This ruined the beach day for us so we returned to the ship. Food in the windjammer was not very appetizing. On the day of Coco Cay, the carving station had a brisket. No, it was not like any brisket I ever had, it was awful. We had dinner at Izumi that night. Yay, finally a great meal. Our chef Kevin was great and we had a wonderful time with our table mates. I would definitely recommend this. The hibachi food was good as well as their sushi. The last day was a sea day. We decided to go to Playmakers for lunch. It was okay. The chicken sandwich was made with frozen tenders and had a weird texture. The fries are made with parmesan cheese. They were light and crispy, but not to my taste with the cheese. The buffalo shrimp is great. Maybe if I had ordered a burger, I would have had a better experience. The casino got my money. I am an ex-smoker and was not bothered by the smoke. But I heard people complaining. It may seem like I had a lot of complaints - I did! This is not the ship that I was on in 2008. Costs are being cut for cheaper quality food products, less crew to work the ship and it shows with an overall feeling of low morale. Yes, shame on your Royal Caribbean for putting the bottom line above the quality of product and the way you are treating your suite/loyal guests. Read Less
12 Helpful Votes
Sail Date: September 2018
We're freshly-back from a 4-night Bahamas cruise that I would normally rate as average aside from one crew member's attitude nudging things lower. Previously, we have sailed on NCL and Princess cruises with a similar itinerary ... Read More
We're freshly-back from a 4-night Bahamas cruise that I would normally rate as average aside from one crew member's attitude nudging things lower. Previously, we have sailed on NCL and Princess cruises with a similar itinerary out of Miami. Aside from the newness of Mariner OTS, we've had more positive experiences on those other lines as a couple in their late 30s not traveling with children. We traveled in cabin 1260 which is a Grand Suite. The cabin itself is very nice, but we would really be just as happy in a window or even inside cabin. We don't make use of the balcony, and while the large bathroom and bathtub is nice, we mostly booked the suite to get the perks. One of the perks, priority boarding, was obliterated by a computer malfunction which required the use of hand-written boarding passes causing a major backup in the terminal. The boat didn't set sail until around 11:30PM due to the glitch. Nevertheless, we were still able to make use of all onboard amenities and the itinerary was only minimally affected. Although it's not our aim to avoid the MDR, we usually rely heavily on specialty dining. On this cruise, we ended up in specialty dining each night. Our first meal was at Jamie's Italian which we decided to try only because they were offering 35% off as a promotion. Despite this, the restaurant was nearly empty. At no point during our meal were more than 4 tables occupied. A sandwich board outside the restaurant says something to the effect of "We're all about beautifully-sourced ingredients." While my wife's lamb chops were fantastic and my crab pasta was also very fresh tasting and delicious, the side of "Seasonal Greens" was unmistakably frozen broccoli. This is a menu item and was not a special request. The boat was docked in Miami for over 12 hours. In all that time, they couldn't procure one single fresh vegetable for this restaurant? We had a quick lunch in the Windjammer twice and it's nothing to write home about. The buffet is pretty basic with hamburgers, hotdogs, and tacos taking up a large amount of space. There was a carving station for lunch as well as an area for comfort foods and some indian and asian choices. Our first port of call was Nassau Bahamas. We arrived late due to the computer problems in Miami the previous day. This was actually great because it meant we could sleep in. A large reason we booked this ship/itinerary was this stop. My wife loves the lazy river that connects to the water slides at the Atlantis Aquaventure park. We've been to Atlantis before and know how it's supposed to work. Upon arriving at Atlantis and getting on the lazy river, the access to the Power Tower (water slides) from the lazy river was blocked off. This attraction alone was the sole reason for booking this $149/pp excursion. We were at Atlantis for only 45 minutes before deciding to take a taxi back to the ship. Later that evening in the Suite Lounge, I thought to mention the Aquaventure mishap to the concierge as it's not a cheap excursion and our only reason for booking it was not fully operational. I wasn't necessarily looking for a refund, but he's the one that suggested a partial refund may be possible. Our concierge took notes on the matter and said he would pass it to the shore excursions manager who was still ashore at that particular time. Eventually, I got on the phone with the Shore Excursions Manager about the situation. She said that she spoke to the tour operator and they said all attractions were working on that day. Whoever the tour operator is, they're full of crap because not only was the entire Power Tower closed, but at least one of the waterslides on the Mayan Temple was also closed while we were there. I suggested to the Shorex Manager that either I'm lying to her or the tour operator is lying to her. She twice refused to say that I was a liar, but at the same time would not acknowledge my complaint or grant any sort of refund. This interaction right here is the #1 reason I probably wouldn't sail RCL again. I wasn't seeking a refund to begin with, but the incredulousness of this crew member really soured my impression of this already lacklustre cruise. I realize that this being my first RCL cruise, they don't know me from a hole in the wall. However, as an RCL stockholder and suite guest, the least they could do is acknowledge my complaint. If they offered something as simple as a complimentary meal in Chops, a gesture that costs them next to nothing, it would really have gone a long way. Instead, one incredibly poor customer service incident ends up costing the line countless dollars in repeat business and lots of eyeballs reading this review. That night we ate in Izumi which we pre-booked online. Compared to the other hibachi restaurants on cruise ships we've been to, Izumi is easily several notches above. The chefs are loud and very entertaining. You can customize your meal to your wishes and the quality of the meats and seafood is outstanding. Izumi was so good that, upon seeing the MDR menu for the following night, we decided to dine at Izumi a second time. I feel that I should also mention the Bamboo Room. I am a big fan of tiki drinks and this new venue is fantastic. The bar staff is wonderful and the vibe inside the Bamboo Room is great. One thing I noticed and appreciated about RCL is that many of the bars on board were distinct in not only their appearance, but also the drinks offered on each menu. I feel that the Bamboo Room took this a step further by not even stocking ingredients for some drinks found elsewhere on the ship, but also not relying on pre-made mixes from cartons that have become common across all lines. The Bamboo Room gets a huge thumbs-up from me, and I wish more lines would offer something like this. For our 2nd port stop at CocoCay, we booked an all-day beach bed rental. My wife is more into going the beach than I am. The beach beds are totally worth the $150 cost which covers up to 4 people. It's in a relatively quiet area, they bring food to you, the bed can provide lots of shade from the sun, you get 4 large bottles of water, and the use of two float mats. If I have to endure a beach day, this is the only way to do it in my opinion. On the last day of our cruise, a sea day, we had dinner at Chops. It's your basic cruise ship steakhouse. One note is that they were apparently out of ribeyes during the entire cruise. This is what my wife prefers to order, so that's a disappointment. I don't understand how a ship can dock in Miami, a metropolitan city in the United States, and somehow not be able to get a common cut of steak on board. Even in the port of Nassau this could have been accomplished if somebody cared enough. I chose the 9 oz filet ordered rare which was delicious and cooked to perfection. My wife had to opt for the lamb chops since ribeye was unavailable. She ordered medium rare, but they came out more rare than my steak. The situation was handled quickly and the chops came out cooked properly after a trip back to the kitchen. Our dinner took about 2 hours from start to finish, but the timing seemed appropriate. However, the table right next to us finished their meal within 15 minutes of us sitting down. Their table was left unclean the entire time we were there. We have experienced this in specialty restaurants on other lines, but I don't understand how this has become acceptable. Even in a Chili's on land I would expect a table to be bussed and reset within five minutes of a party leaving. Overall, this trip was mostly what is expected of an inexpensive 3-4 day Bahamas cruise. One standout was the Bamboo Room because it's a unique concept not yet seen on other lines. Almost everything else is cookie-cutter among the other mainstream lines and it really comes down to where your loyalty lies. If you're looking for a this type of cruise as a first-timer, I would say Mariner of the Seas is probably the nicest ship with this itinerary of the main cruise lines. The price is in line with the other majors and the recent refurbishment puts Mariner over the top. Read Less
7 Helpful Votes
Sail Date: August 2018
Choose this cruise for a short Labor Day weekend getaway. First time we've done a short cruise and most likely our last. Also first time either of us took Royal Caribbean in years and we were left very disappointed. They push these ... Read More
Choose this cruise for a short Labor Day weekend getaway. First time we've done a short cruise and most likely our last. Also first time either of us took Royal Caribbean in years and we were left very disappointed. They push these short cruises for 1st time cruisers, you would think they would do a better job getting people to go back. Embarkation and disembarkation was simple and quick minus my husbands sea card not working but guest services quickly issued him another. The common areas and pool are clearly were the recent renovation money went. The rooms weren't touched which is a common complaint of this ships review. Its one thing to be "outdated", which doesn't bother me but the rooms are disgusting! Its one thing to not replace or update things in the cabins but they obviously never deep cleaned the cabins. The bathroom had a terrible odor and the shower was moldy from the tiles to the door. Looked like they were never deep cleaned since they left Asia last year. We never took our shoes off until we were in bed. Balcony was rusty and needed a good paint job. Our room attendant was great though, he did the best with what he had to work with and made sure we had what we needed from extra towels and pillows. Dining was okay, the buffet needed more options, everyday was the same. Staff in main dining room were great, they had the most personality out of most the staff on the ship. Dining room food was good but nothing blew me away. Lots of different bar atmospheres to choose from on this ship, most the bartenders were great. Being Labor Day weekend we shared the ship with what seemed like eight different bachelor and bachelorette parties. This is a party cruise in general, basically felt like a floating frat party at times, after the sun goes down there isn't much to do besides drink. The entertainment and activities were very spreed out and just lacked in general. Ice show would have been great if i was a kid, comedians were good but the only adult show was midnight on the last evening. We lasted 5 minutes into the other show that were not even sure what it was suppose to be about. Coco Cay was nothing spectacular, we enjoyed the beach and floating bar till after lunch when it seemed the bachelor/bachelorette must have woken up. The poor bartenders have to hand write receipts and sea card numbers when you order/buy drinks. We couldn't believe with the $$ RCI is investing into that island and ships that they don't have modern systems with handhelds. This took the bartenders forever and really slowed service. Nassua is Nassua, there is nothing special about it. Its Dirty and the people are rude. Least favorite port in the Caribbean, just stay on the ship. Atlantis is nothing special, just save your money. Overall we would not do this ship again. If you have children you may have a different experience or if you just want to be drunk for a couple days then this may be for you. It words of my husband "They tried to polish a turd" Read Less
4 Helpful Votes
Sail Date: July 2018
I have been on a lot of cruise ships and this has been the worst one. I feel bad for those that have never experienced cruising before and this was their first cruise. The food was horrible. The Windjammer served the same food everyday. ... Read More
I have been on a lot of cruise ships and this has been the worst one. I feel bad for those that have never experienced cruising before and this was their first cruise. The food was horrible. The Windjammer served the same food everyday. None of the desserts tasted good. Most of them were fluff, like desserts. Instead of greeting over the intercom all you heard was " If you are done eating please leave so other passengers have a place to sit" WTH!!!! I have never been kicked out of a buffet before. This message was said aloud every 15 minutes. Talk about not feeling relaxed! Its not my fault they didn't make the main part of the ship big enough. The dining room was the worst. Food took forever and most of the time it was room temperature. Now lets talk about the shows or lack of shows. The first and only show in the huge theater was the worst comedian I have ever heard. He was racist to say the least and he never made a joke. Usually you have to arrive at the theater early to grab a seat but that was not a problem since most of the seats were empty. I guess people from the 8 o'clock show told others not to bother. The singers on the second day were awful. Totally off key. You wanted it to be over. Usually its the opposite! On to the next noticing. Usually on other cruise ships, when you leave the ship, they always check and make sure you take your ID and your sea card. They never told the passengers to take their ID's. Thank God I knew from experience to take mine. When it was time to get back on the ship , I saw so many people who did not bring their ID and had to be taken to another room by the big ICE guys. Its embarrassing! The adult pool and hot tubs are gorgeous but no music at all, no view at all, and super small. You had a lifeguard watching you the whole time. Why do you need a lifeguard in a tiny pool that is 4 feet deep that is meant only for adults??? The staff is totally awkward and untrained. Example, I wanted to go to breakfast in the main dining room. One person told me 7:30am, but when I got there it was closed. So I asked another person and they said at 8:00am , so I waited the 10 minutes (it was 7:50) and waited, and waited and then I asked again , and someone else told me 8:30! I promise, I am not a complainer. I usually don't even write reviews unless it was totally awesome but I felt that I should warn people. Read Less
5 Helpful Votes
Sail Date: July 2018
This trip was my mother's first cruise and we wanted to show her why we love cruising so much. She has mobility issues and our accessible Jr Suite was amazing for the space and set up though it had a ton of wasted space. Stateroom ... Read More
This trip was my mother's first cruise and we wanted to show her why we love cruising so much. She has mobility issues and our accessible Jr Suite was amazing for the space and set up though it had a ton of wasted space. Stateroom 1608. The overall experience was great and she had a fantastic time, however being experienced cruisers, we found the crew on the new Mariner to be very inexperienced, not knowledgeable, and new to their role. I am not sure if this is because this is a new market for the staff spending 4-5 years abroad or that they are brand new. The $120M update is very noticeable and they have done an amazing job with the public spaces. The ship looks great! The new additions to the promenade are great with exception to the Bamboo Room which is so small and unappealing that not one person was in there anytime we walked by – bad location in my opinion - outside Oasis Class locations makes sense. There were many other major disappointments. The stateroom attendant never introduced himself, though I did speak to him once in the hallway. Staterooms were not touched in the recent $120M update and still are old and basic. The MDR staff seemed to be completely out of sync on the first evening and the meal took over two hours and food had to be sent back. We never received our desserts or coffee before we had to leave. Upon our complaints, they did rebound and provided exceptional service the next two nights. The Coco Cay tender staff were exceptional assisting with my mother and her wheelchair. The bar service on ship and in Coco cay was not good at all. The staff in the crown lounge did not know how to make a Mojito on three attempts and we experienced similar issues in other venues around the ship including the Bamboo Club. We booked a private cabana on Coco Cay for a large sum and the bar at the Cabana Club on CoCo Cay was minimally stocked and lame which made us leave the Cabana Club to another venue for just ONE drink during the entire day. The other bars at Coco Cay did not know what ingredients where is the frozen cocktails. The entertainment in the main theater was extremely poor for a RCI ship. Having two bad comedians on the first night was not the way we wanted to start our cruise. Their comedy centered around old people and flatulence. The Rock Show on night two was so loud that all 5 of us had to leave though there were some bright spots between needing ear plugs. The final show was very weak and you could tell that this ship had the new "B-team" performers who never had worked on a ship before or couldn't make it on the better ships. I did not attend the ice show since it was postponed to Sunday afternoon just upon our return from Nassau, but fellow travelers said it was exceptional. The Karaoke lead was very unorganized and did not seem to know what she was doing. The piano player / singer in the Schooner lounge was the best performer onboard and should not be missed. I just wish the fellow passengers would have recognized this, shut up, and acknowledged his existence. They were rude and talked louder over him as he attempted to entertain. A short cruise like this attracts these kind of self-absorbed cruiser. Again, my mother had nothing to compare it to so these issues were not as noticeable to her. The overall impression of all the crew was that they were extremely inexperienced and not what we expect from Royal Caribbean. I would not recommend this ship for the 3 day or 4 day trips until these issues were corrected and confirmed by other passengers. This trip will be a disappointment for experienced cruisers. If you are first time cruiser, you may not notice the levels of service we come to expect from RCI but still have a nice time with a few minor frustrations. Read Less
Sail Date: April 2018
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff ... Read More
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff and management uncaring and not obliging. It lacked the lounges and bars and the forward located crow’s nest outlook of the smaller Holland America boats. Alcohol was very expensive and only Diamond status past passengers could access the happy hour prices – a very discriminatory restriction on the bulk of the 3,000 passengers on board. The starboard side of many decks (promenade, pool and bistro and the upper most exercise deck) plus the casino were approved for smoking and you were constantly getting fumigated. When you were at the office and the nearby lounge tobacco smoke flowed into these areas and the internal atrium space which had most of the limited lounges and the shops. Our Viator tour of Jerusalem and the Dead Sea was delayed 2 hours as RCL was so disorganized that they refused to let off non RCL tours for 2 hours and 4 of the 14 people on our tour could not get off until passengers marched down to the ship’s office and loudly demanded to get off. We had got off at 7:45 AM and just walked through with the ship’s tours and insisted as we had an 8:30 tour booked! RCL blamed the Israeli Immigration people for not having sufficient staff on duty but this was not the case as the Immigration hall had roughly 250 passengers in it and we went through in 20 minutes and there was only a trickle of passengers walking through Immigration from 8:45 till 9:45 AM when RCL finally let the non ship tours passengers pour off the ship. The result for us and many others tours was that we hit the peak period of the day for visits to the Christian and Jewish quarters of Jerusalem with massive crowds on day tours from huge number of bus tours and other tourists. The head waiter in our area of the restaurant looking after dozens of tables was really excellent however Florina could not despite her continued best efforts do anything with the product she was provided by the kitchen – she took all 6 of us on a complementary tour one day of the kitchens and she and our 2 wait staff looked after us very well just a pity about the food quality and the rest of the ship. Read Less
1 Helpful Vote
Sail Date: April 2018
Chose this cruise for its repositioning itinerary. Prior to this cruise, the ship had been on short (3-4 day) gambling junkets out of Singapore targeted at Chinese passengers. Senior staff appeared not to have adapted policies and ... Read More
Chose this cruise for its repositioning itinerary. Prior to this cruise, the ship had been on short (3-4 day) gambling junkets out of Singapore targeted at Chinese passengers. Senior staff appeared not to have adapted policies and procedures for a longer cruise (15-30 days). (Some food items ran out early; insufficient recorded movies for the duration, daily charges were more appropriate for short rather than longer cruises, etc.) Their business model is to take advantage of their monopoly situation to soak passengers for everything aboard. $12 for a glass of wine; $15/day for poor internet service; charges for in cabin movies; no self serve laundry - we spent over $200 having 4 laundries done on our 30 day cruise. For their shore excursions into very hot climate (30 to 40 degrees C) we were warned to stay hydrated, and we could buy $3 bottles of water if we wanted. [Why would such a safety item not be included in the excursion cost?] On board tours (free on other lines) were expensive ($90 each for 2 hours). Although this cruise had been marketed to us as a sail from Singapore to Barcelona, Royal Carribean treated it as 2 cruises- Singapore to Dubai and Dubai to Barcelona. Perhaps this made sense to them, but it seriously inconvenienced passengers going the full way. We had to essentially "disembark" and "reembark" at Dubai, including clearing our account balance. In addition, hundreds of passengers (I heard 600 cabins) had to pack up and move to other cabins, some just a cabin or two away. This was despite pleas to just let everyone who wished to stay in their first cabins. To add insult to injury, we were required to line up at 5:30 AM for a half hour to provide credit card information for the second "cruise" - something we had already done 3 times! The ship was going for a shipyard refit after reaching Barcelona, so we knew some of the facilities would be a bit tired. And they were. Some obvious rust, balcony rails needed paint, carpets were stained, some rust in the hot water, dining room chairs felt greasy, some upholstry was stained, etc. Not that it was overall poor, just that in our opinion it was overdue for its refit. However, the cigarette stench in the casino and surrounding area was just disgusting. No excuse for that. When all these items were brought up to senior staff at the public meeting, they were dismissed as not worthy of considered responses. Shore excursions were generally well managed, but some guides were below par. Shore excursions arranged by the line were as much as twice as expensive as arranging them locally. During the first part of the cruise, there was no information about ports of call other than their seminar promoting the line's shore excursions. We were disappointed that there was no commentary from the bridge during our transit of the Suez canal. It was made very obvious to everyone that they were catering to their "Diamond" class passengers. Others did not rate. For example, passengers attending a scheduled card game session were twice told to move out for a "Private Function" for Diamond passengers with no alternative space provided for the card players. Passengers trying to buy drinks from the bar during "Happy Hour" for Diamond passengers could not even get to the bar. On the other hand, I have to commend the Captain and the line for the safety precautions they took going through the pirate zone and for their response to several medical emergencies during the cruise. Read Less
3 Helpful Votes
Sail Date: March 2018
This was our 16th cruise and to be honest this was the one that left us underwhelmed. We paid for a balcony so we could, at our leisure, chill and look out at the ocean...if only the balcony door window had not been completely frosted ... Read More
This was our 16th cruise and to be honest this was the one that left us underwhelmed. We paid for a balcony so we could, at our leisure, chill and look out at the ocean...if only the balcony door window had not been completely frosted that might have been the case. The seal had gone and we might as well have been looking at a wall. It had clearly been like that for sometime and of course they were unable to replace it. It was almost impossible to close the door as it was. Cabin was frayed around the edges, but of more concern was the broken hinge on the wardrobe. My wife bent down to get something off the floor and the sharp broken metal end smacked her on the head giving her a bruise and a dent in her head for a day. Dreadful. And tattiness was in evidence right across the vessel. Overall the entertainment was very average.Why they put shows on when people are still leaving the pool I will never know and there was a lack of things to do late night. The drinks prices were extortionate and don't forget the 18 per cent rip off surcharges on every purchase. Food was decent in restaurant, average in the buffet. They advertised formal nights but on RCL this still means flip flops and shirts for some. Waste of time.The ship's excursions were over priced ...paying a fortune to visit a jewellery shop,and peanut factory. We appreciated the early embarkation and late disembarking times and there were plenty of sunbeds. Of the destinations, Penang was poor - nit sure why it was included. Of all the cruise line we've been with this presented poorest value for money - RCL need to get their act together Read Less
2 Helpful Votes
Sail Date: March 2018
We have traveled with RCL before and enjoyed the ships very much but this cruise was pretty poor. To start with the lifeboat drill was on deck in 34 degree heat and went on for over half an hour as many passengers turned up late, we ... Read More
We have traveled with RCL before and enjoyed the ships very much but this cruise was pretty poor. To start with the lifeboat drill was on deck in 34 degree heat and went on for over half an hour as many passengers turned up late, we were made to stand tightly packed in a line in the heat and sun, most unpleasant and no water was available. The cabin looked tired and grubby, it had damage to the bathroom mirror, worn faded carpet, no usual shampoo,body lotions were provided, tatty frayed towels and bed linen, the fridge hardly worked and was not cold, the aircon was poor and very noisy, the door to the balcony needed a superhero to open it and when you did get on to the balcony it was dirty with huge strips of paint peeling off the walls The worst problem with the cabin was that the bed was so uncomfortable I was unable to sleep for the 4 nights we were on board. The people around us were inconsiderate, shouting at all times of the day and night. When we went down to try to sort this out here were notices up at guest services to say there were no free rooms so we were unable to ask to change rooms. The ship was so full that you could not move in some areas, we were unable to eat in the restaurant as we were in a English speaking minority and it would have been embarrassing to be on a table with people and be unable to make conversation ( a big part of the cruise experience) and when we tried to use the Windjammer cafe it was heaving with massive queues every time. This was the same for the entertainment queues and people talking through out the shows. The whole cruise felt like a bad 3 star Spanish hotel experience. Since returning home we have discovered that this was the last trip before a re fit, this information should have been made available at the time of booking. Read Less
1 Helpful Vote
Sail Date: March 2018
On a tour of the Far East we thought it was a good idea to relax for a few days on an ocean cruise out of Singapore. Right? Wrong! The ship seemed at almost full capacity and full of large groups clearly intending to try and stay together. ... Read More
On a tour of the Far East we thought it was a good idea to relax for a few days on an ocean cruise out of Singapore. Right? Wrong! The ship seemed at almost full capacity and full of large groups clearly intending to try and stay together. The very loud parade on the first day set the scene for the four days on board. If we had wanted Disney we could have flown to Florida. We found it very difficult to find a quiet spot to relax. What they called a library was noisy and badly equipped. We felt like a cash cow waiting to be milked. To pay loaded drink prices and then pay an 18% gratuity surcharge, no matter how quick/slow, good/bad, indifferent, is out of order. Like to book a separate restaurant? That's extra. Like to pay for a couple of excursions of frankly appalling quality? We did. We should have been paid to go on Coach trips that were basically shopping expeditions not us pay for the privilege. Want a bottle of water as you exit the ship for these excursions? That will be extra. It might be an idea to install a PA system that can be understood as well. We booked dinner for a table of eight prior to sailing. We got a table of two. The cabin was jaded and the balcony scruffy. Hearing that the ship was to go into dry dock soon for improvements didn't help us at all. Anyway , we were able to find some refinement at Giovani's restaurant that provided an excellent menu of good food by excellent staff. We have been on many cruises and frankly this was the worst. Would we go on Mariner again? You must be joking., Read Less
1 Helpful Vote
Sail Date: February 2018
Now.... I have cruised a few times before on various lines but never RCI. All have been really good experiences with some very good service on them. Yes, I have had bad experiences on them too but only the odd problem like the waiter in ... Read More
Now.... I have cruised a few times before on various lines but never RCI. All have been really good experiences with some very good service on them. Yes, I have had bad experiences on them too but only the odd problem like the waiter in the main dining room not being as attentive as he could of been or the barman who could not mix a cocktail to save his life. but nothing to ruin a holiday..... That changed with this trip. Now before I start I just want to say that this was part of a £13k package that was arranged through an agent. So. everything in place before we fly off to Singapore. Cruise documentation all done and dusted and printed off, credit card details given as requested. Whoop HOLIDAY TIME. Had a wonderful 3 days in Singapore. We both so want to go back as it was amazing. Anyway. arrived at the terminal and it was manic but not too bad (or so we thought). queued to go through the scanners, that was done within 10 mins so not too bad. We then had to join another queue for the check in desks.... 30 mins later we handed over out set sail pass. my credit card was taken and dealt with and we were given our cruise cards. Excellent stuff.... Ship here we come. Well it would of had it not been yet another queue of about 30 mins to get through customs. whoooo done. no not quite. Had a another queue to go through to get on the ship this time lol... this is not taking the p!$$.... Anyway, we finally get on board the ship and head off to our room on the 8th floor (8524). The room is. nothing special. but it is tired.... Very tired. Rips in the sofa and parts being quite thread bare. Anyway, luggage arrives so start to hang clothes up and the wardrobe door falls off and just misses my partners head..... It did get put back on after a very lengthy phone call to reception and not getting anywhere.... The room steward did get it sorted for us eventually. Walking round the ship does confirm that it is very very tired and defiantly in need of its impending refit (should of happened by now). We go and have a swim and jump in the hot tubs. very nice. and good service from the pool staff. We head off to our second sitting Dinner and expect to be sat at a table for 2 only to find that we are on a table for 10.... Not to impressed but it will do. The waiter introduces himself and gives us a menu and a wine menu. another couple on the table order a bottle of wine which was fine but the waiter wanted to give us all a free glass of wine as a hello and welcome on board. so we dont order a drink as we were getting a glass of wine....... We get our glasses filled with water and we order starters and mains. and then the wait began....... and went on....... and went on....... eventually the food turn up the waiters station and sat there as he was still waiting for the free wine to arrive..... we got fed up of waiting and ordered drink from the wine waiter which arrived within a few mins... still no food though..... Then he grabs 3 plates and turns to give us our starters and he stops mid step... turns round puts the plates back down and picks up a jug of water to refill someones half full glass of water then returns to get the food which he serves.... whoooo. Not quite, everyone sent their starters back as it was cold.... Hot starters served and finished... nothing special... pretty poor to be honest. but put it down to experience. Anyway. main course get served and this is now the worse dish I have ever eaten... Ship pad thai. Should have some good flavours and be a bit spicy.... nothing... no taste no flavour and no spice.... 2 mouthfuls and I left it.... Dessert menu delivered and I could not believe it.... No. cheese board. I gave up at that point and left the table and went to eat in the Windjammer... well I would of but it was shutting....... WOW. I thought this was a 24 hour buffet. NOPE. opens at 6:30am and closes at 9:30pm. Well to say i was disappointed was an understatement. Did not go back to the main restaurant for the rest of the cruise I was P!$$ed off with it. We ate in Chops Grill for 2 evenings which was really good albeit at additional cost. Now that was the service I was expecting in the main restaurant. 2 days in on the cruise and I get a letter stating that my Credit Card had issues and had not been able to be sorted for onboard credit. So off I go and get that sorted out. Pay the $80 fee that I had racked up and was told it was all sorted now and it will be OK. get back to room. Fold letter up and throw in the bin. The next day.... I get exactly the same letter. the exact same one I put in the bin the day before.... What the hell is going on. Off I go again to reception to get that sorted out. I was assured that it was OK and working. Well 1 day later I get a message on my phone saying that there was a problem with my credit card.... Off I march again with all my credit card slips showing that I had registered my credit card and made payments. Im so P!$$ed and insenses now I ask for the auto tip service charge to be taken off my account and i would tip those that had actually made a difference to our holiday. Ok, not a problem it will be removed over night..... Was it heck. So yet again I had to go see reception to sort my account out. The low and behold when I get back to my room I get a letter saying that if I didnt return the pool towels I would be charged $25 for each of them...... Yes you guessed it... Back to reception to sort it out. Man walking round with ipad had that bill removed within 30 seconds... me thinks they get loads of people with rouge towel bills... The staff on towel duty did like scanning cards twice for 2 towels but only scanning once when returning them..... EASY MONEY FOR RCI...... Did I enjoy my cruise. Yes, but not to the level I expected. Would I travel with RCI again NO.... not in a million years. They are just not for us. very disappointed with service and the ship. Had better service from the staff of CMV and The Marco Polo............. Read Less
6 Helpful Votes
Sail Date: January 2018
My booking class was Owner's suite on deck 10. 2 adults and 2 kids. Checkin was fairly smooth as there was separate counters for suite passengers and had no queue. Plenty of staff to guide through. Immigration too was real ... Read More
My booking class was Owner's suite on deck 10. 2 adults and 2 kids. Checkin was fairly smooth as there was separate counters for suite passengers and had no queue. Plenty of staff to guide through. Immigration too was real quick and we were onboard. The passports had to be surrendered (which were returned on a day before checkout). Once we entered the cruise, no welcome drinks offered. Which I thought was strange. we were told to go and have lunch at level 11 or level 3 which wasn't really communication. We were not told if we could go straight to our rooms instead , freshen up and then go for lunch. Anyways we went ahead for lunch at Windjammer café which was worse than a fish market (all 3 days) and worse experience one can have on a LUXURY Cruise. People jumping on each other, hardly any tables available and whatever was available was not really clean. Anyhow we fed the kids on some really average food...something that didn't change on any of the days at Windjammer café. We had an option of eating at Level 5 Sound of Music for lunch and dinner but most of the time either they are closed or their timing to enter are so strict that you feel like you are in a boarding school than on a luxury cruise ship to relax. We hardly managed to eat two times in that sit down restaurant. Things to do : As per the brochure and the printed material they sent every day to the room, it seemed there is plenty to do but what you can eventually manage is very few. We could barely see a couple of shows as the timings keep clashing with the lunch, dinner timings and given that elevators take forever to come, it can be quite painful taking the stairs to go from deck 3 to deck 13 for different things. Kids Play : Its fine for kids from ages of 3-6 but for smaller or elder kids its only for name sake. The areas are either closed or there is no one to attend. Pools : There are 4-5 different pools but a couple of them were closed down when we sailed. Bars : Plenty of them onboard especially on deck 11 where there are pools. Late night party : there was 2 late night parties near the pools which was excellent. Checkout : Again confusion. We were supposed to have a separate checkout earlier than the crowds checked out but their staff didn't know what was going on and while we were still exiting we saw a rush of people behind us. Almost a stampede and scare with 2 small kids. Overall rating 2/5. Read Less
8 Helpful Votes
Sail Date: March 2017
I chose this cruise so we could see different cities within Asia and as luxury cruise Vietnam no transport so we returned to the ship for the day.if you were lucky to get on a shuttle bus you got dropped at a gate 18km away where there ... Read More
I chose this cruise so we could see different cities within Asia and as luxury cruise Vietnam no transport so we returned to the ship for the day.if you were lucky to get on a shuttle bus you got dropped at a gate 18km away where there was no transport to go any further .If you did not book shore excursions with the ship it was made hard to get anywhere Boring entertainment and activities you can only do so much Kareoke and trivia Dinning was good and the dinning room staff were very good We had the best cabin attendent hIs name is Roy Some bar staff had no idea what they were doing.They were not barmen as they did not know how to make a drink and some were rude."Pool Bar" Baggage was lost when disembarking.1 hour wait and no apologies I would not do this cruise again and as it was my first cruise I was let down by the cruise company Every person that I spoke to on boad in bars or at dinning room or in the elevator was copmlaining about this cruise. I have been told that this cruise was directed towards Asians Why would they do that? 3100 passengers and 1000 of them were Australian I would not do this cruise again and as it was my first cruise I was let down by RC the cruise company Read Less
4 Helpful Votes
Sail Date: March 2017
In fairness, I should say that this is the first time we've been on a cruise and I don't think cruising is for us. Having said that, this was pretty terrible by any standards. On the whole the staff were friendly, helpful and ... Read More
In fairness, I should say that this is the first time we've been on a cruise and I don't think cruising is for us. Having said that, this was pretty terrible by any standards. On the whole the staff were friendly, helpful and efficient: that ends the good bit. The bad stuff is 1. the boat was tired and faded and the bedrooms were not clean 2. the food was reasonably plentiful - lots of self-serve outlets - so you aren't going to go hungry but the quality was average at best 3. queues for everything. As someone said it should have been called a queue ship not a cruise ship (It sort of works, maybe, if you say it out loud) 4. the one organised excursion we went on was embarrassing - an idyllic Vietnamese beach turned out to be located in the middle of a half-built sub-Disney theme park 5. we were constantly being sold stuff like drinks packages, restaurant upgrades, cheap watch and jewellery promotions, photographs "to remember your wonderful cruise experience by". It got tedious. We didn't pay a lot for our trip so we should have been warned that the quality wouldn't be great and that the company would try to make money in other ways but, come on, I know you're an American company, but a service charge of 18% on absolutely everything is a bit steep Read Less
13 Helpful Votes
Sail Date: March 2017
My wife and I returned yesterday from a cruise on The Mariner of the Seas, I feel I should write to you to tell you how dissappointed with the cruise we were. We have cruised with Royal Carribean before, and have never had cause for ... Read More
My wife and I returned yesterday from a cruise on The Mariner of the Seas, I feel I should write to you to tell you how dissappointed with the cruise we were. We have cruised with Royal Carribean before, and have never had cause for complaint, the ship is very "tired" and desperately needs a refit. Our first complaint, at our second port of call Nah Trang (Vietnam) the docking place was changed to a military naval base approx 60km from NahTrang without notification, I am aware that RC reserve the right to change Docks when circumstances necessitate, however, approx 400 passengers who all wanted to make their own way to Nah Trang were left standing on the dockside in blazing heat with only 2 shuttle buses, which took 90 minutes round trip. RC's solution to this was to tell us that for $39 per person they would lay on extra shuttle buses. RC were well aware that we were in a Naval base and not allowed to make our own transport arrangments, it was 18Kms from the ship to the base gates where we could queue up for the 3 taxis that were available. The outcome of this farce was that by the time we arrived at the port gates, there was a queue of approx 200 people waiting for very few taxis, all of on bus stayed on the shuttle and returned to the ship, the time was now 2pm which meant there was no way we could travel to Nah Trang and get back before All aboard at 6pm. So we never got to see Nah Trang exept for the view from the bus window to the port gates and back. We all felt that unless we were paying RC, they did not want anything to do with us. Other organised tours, were so badly organised that passengers were left standing around in on board theatres and other meeting places for hours, on one occaision the coach driver did not know where he was going. Many passengers demanded, and were given rebates after organised tours. Our Itinery promised 2 days in Hong Kong, if only! we ended up with 6 hours, we were so dissappointed. Communication on board was horrendous, it was only after the 3rd day did the cruise director start telling us anything about where we were being dropped of at the next port of call. We were told that on the "Formal" night, we would have an opportunity to meet and be photographed with the Captain. The Captain made 1 short appearance from a balcony above the passengers, and was never seen again, neither the Captain or any other officers had any interaction with any of the passengers. The food at best, was mediocre, unless we were prepared to spend supplements on speciality dining, everything on board came at a cost. I must say at this point the restaurant staff, and cabin staff were exeptional, and on the 2 occaisions we had to return our meals returned them with extremely good grace. We were continually "badgered" by specialist restaurant staff to pay supplements for expensive meals. One of the problems this caused was that the table we were seated at which was a table for 6, was only used by myself and my wife, as we had asked specifically for a social table, we were left every night on our own on a table for 6 people, which made us feel very uncomfortable, and spoilt our dining experience. There was inadequate seating in the cafe area (The Windjammer) with continual calls from staff to vacate our tables as soon as we finished eating, on holiday like may others, we like to take our time to enjoy our meals, which did not suit RC employees. Leaving the ship on every occaision was a chore, with queues for every exit. with a minimum queue in excess of 1 hour just to leave the ship. On disembarkation at the end of the holiday, we were "stacked" in different areas of the ship, with no information as to what was happening, We had a taxi booked at 10am to take us to our hotel, It cost me £12.61 to ring the taxi company through the English number to advise them of the delay, but could not tell them by how long. During the many times we have had cruise holidays, we have never seen such a poorly stocked duty free shop, unless of course you wanted to buy a £200 bottle of scotch or similar, the retail experience left very much to be desired, with only designer shops available, I witnessed a young lady, asking very discreetly where she could buy "ladies personal items" she was directed to the ladies designer clothes outlet. There was no facility to purchase necessities on board ship. Discussing these problems with other passengers, we were told, that the ship was to be sold to the Chinese Government, which was why our docking arrangments had been changed to test them for a future sale, many passengers complained about similar problems we encountered and others, it has certainly made us reconsider ever using Royal Carribean in the future. Read Less
4 Helpful Votes
Sail Date: March 2017
My daughter wanted to see Singapore Malaysia and Thailand Food in the dining room seemed to be the same each night and we ended up eating in the Windbreaker every night for 6 nights. No real entertainment, I am used to Carnival and ... Read More
My daughter wanted to see Singapore Malaysia and Thailand Food in the dining room seemed to be the same each night and we ended up eating in the Windbreaker every night for 6 nights. No real entertainment, I am used to Carnival and I found this disappointing. Karaoke was a bust. Too many high end shops Kors, Coach, Swarovski, Cartier. No real fun general store except for a kiosk and no duty free shop except within the general store kiosk. The entertainment was poor and badly scheduled. ( for dining room sittings) Excursions were disappointing too. No time for shopping or looking around. The tour guides were good tho. The best excursion was the one in Langkawi that we did on our own. Rented a taxi for 4 hours, did the cable cars, and then shopped. We had a drink at the hotel near the Port and watched the passersby's. It was indeed the best thing we did. Read Less
3 Helpful Votes
Sail Date: January 2017
Chose rcl on past performance and my birthday treat big mistake Ship Tired in all aspects and not the cleanest Food Verging on the inedable there where 6 of us and at least five of the six meals were sent back every night ... Read More
Chose rcl on past performance and my birthday treat big mistake Ship Tired in all aspects and not the cleanest Food Verging on the inedable there where 6 of us and at least five of the six meals were sent back every night choice very limited and repetitive cold plates and tepid food skin on the pasta Entertainment Second rate in the theatre and none existent by the pool unless you enjoy watching 2 people dancing about dressed up as shrek and fiona Ports If you like container docks and long bus rides this is the one for you average bus ride 2.3 hours to Your destination Cabin Clean but very dated balcony torn and stained flooring peeling paint not what you would expect from this company The windjammer Sharpen your elbows and go for it but why you would want to eat this stuff is mystery to me Embarcation A slice of pizza a sandwich and undrinkable coffee no band no excitement no expectations of fun but if you wanted a decent cup of coffee you could buy one only 4.24 dollars plus service charge All in all a very poor experience Read Less
6 Helpful Votes
Sail Date: December 2016
As occupants of the Royal Suite, I would have expected that we should at least be provided with bottled water and not have to keep collecting it from the bars. This is the most expensive cabin on this ship and I expected better. Was told ... Read More
As occupants of the Royal Suite, I would have expected that we should at least be provided with bottled water and not have to keep collecting it from the bars. This is the most expensive cabin on this ship and I expected better. Was told that we had to pay extra if we ordered Cappuccino for room service even though we had the Ultimate Drink Package. Well, that’s understandable I guess, but if they don't want to provide cappuccino for your Royal Suite passengers, please at lease provide some decent coffee. Coffee was inconsistent. Some days very diluted and other days, really bitter. The shows put up were of subpar standards. Totally not entertaining at all and the performers looked jaded, bored and seemed to be just going through the motion. A friend had cruised on the same ship a year prior and also cruised together with us this time. According to my friend, the show had not changed from a year ago, hence the complacency from the performers. Cruise entertainment director needs to update the acts and demand higher standards from performers. The DJ at The Dragon's Lire was not able to maintain his crown. On the last night of the cruise, the theme was 70's disco. It was obvious that he had no clue of what constituted popular 70s disco music. He managed to clear the dance floor in 3 songs. The toilets at the public areas were not cleaned regularly and were both dirty and smelly. Urinal at the theater was unserviceable for 2 days and not fixed. Staff in general were not pleasant, especially the barman at the Wig and Gravel. It felt like they were doing you a favour to serve you drinks. Perhaps it was because I already bought the ultimate drink package and they could not get a commission from me??? Whatever the case, it felt like that. The exception was the Indian barman at Windjammer (Forgot his name but I think it might be Jothi) who made us feel very welcome. It is very strange that the Soda Drinks Package does not include bottled water. Must be Royal Caribbean’s way of getting people to buy the higher priced Juice Package. Can’t fathom why water cannot be included in the soda package. After all, it is normal bottled water, which is cheaper than sodas. Can understand if we’re not entitled to Evian or the likes. Kudos to the concierge guys they made us feel good. Overall, not the best cruise experience and there certainly is a lot that needs to be improved on Marina of the Seas. Read Less
1 Helpful Vote
Sail Date: November 2016
We were looking for a short cruise with our 9 month old as we were meeting friends in Singapore who were travelling on the cruise we intended to do on the Ovation but unfortunately couldn't as it spent more than 3 days at sea and our ... Read More
We were looking for a short cruise with our 9 month old as we were meeting friends in Singapore who were travelling on the cruise we intended to do on the Ovation but unfortunately couldn't as it spent more than 3 days at sea and our daughter couldn't come as a result. So we decided we would do a short cruise beforehand and spend a few days with them before they left on the Ovation. The embarkation was fine, nothing out of the ordinary and first impressions of the ship were good, it was in better condition overall than the Voyager we have done twice previously and thought we were off to a good start. This quickly diminished however as we went up to the windjammer for lunch, to say there was a lack of seating was an understatement, we walked around for half an hour looking for a table, this was the case at all breakfasts and lunches and was unacceptable. It feels like a smaller restaurant than on the Voyager, looks like it seats far less people, well at least that is my perception. We were very annoyed with the Windjammer overall. We also ate at the main Dining room, the food was okay without being great, the service however in the main dining room is always fantastic on all RCCL ships. We also had dinner at Giovanni's Table which was very good overall. The cabin was clean and presentable, the glass balconies are much nicer than those on the Voyager of the Seas as its balconies are steel as opposed to all glass on the Mariner. We didn't watch any shows on this trip as we wanted to kick back a bit, nor did we get off in any ports as this was strictly doing nothing for 5 days for us. I have some big gripes about this cruise however. On day one we went to the Nursery to enquire about babysitting and use of the nursery and the rates, we took a flyer with the info and went about our trip, we decided on the last day we would like a few hours by the pool without baby but were informed that the nursery was closed between 12 and 6, for us dropping the little one off at 6 is pointless as she is fed and bathed ready for bed by 7-7:30 so she would be cranky and irritable in the nursery at 6. So we decided we would go out for dinner instead and utilise the in room babysitting service and were told by Nursery that this needed to be booked through the reception desk. We went down to the reception desk only to be informed they no longer provide that service (which was advertised on the flyer). To say we were annoyed was an understatement, we saved a day to put our feet up without baby and it all turned to crap due to misinformation. We were not informed the babysitting service was no longer provided or that the Nursery was closed longer on Sea Days. They have a teen open area in place of a kiddies pool which is a pathetic waste of space and they have a second teen club which was filled with baby toys during the day so another waste of space. It shocked me the Explorer and the Voyager have kids pools but have no Nursery but the ship with the Nursery in the Mariner has no kids pool, that was odd to me. Disembarking was a bit of a nightmare as they were calling for non Singaporean passengers to come forward and as we were at the back of a long snaking line of Singaporeans we tried to see if we could take a shortcut (with an upset baby and a pram) and did see the other door was closed so we were about to fight our way through the line when we spotted an officer and asked if there was another way around. Well the officer informed us we needed to stay at the back of the line, to which I told him the other staff members at the front of the line were asking for non Singaporeans (which this officer could hear mind you) to which he replied "everyone stays in the one line". So we sat in this line for another 10 minutes until the staff started yelling for all non Singaporean passports again and this time we pushed our way through to breeze right off the ship. This angered me no end as we basically wasted 20 minutes with a whinging baby because there was zero organisation for disembarkation. I will probably never sail on the Mariner of the Seas again and will think twice about Royal Caribbean for future cruises. Might be time to try another cruise line in the future. Read Less
3 Helpful Votes
Sail Date: November 2016
I guess the best part was the embarkation and disembarkation process. Other than that nothing much to report about. I will also give credit to my stateroom attendant and the dining room attendant. The shore excursion also was very well ... Read More
I guess the best part was the embarkation and disembarkation process. Other than that nothing much to report about. I will also give credit to my stateroom attendant and the dining room attendant. The shore excursion also was very well organized and a welcome respite from the ship. Ship is old and shows wear and tear especially in open public plances. Pools not big enough for the large audience on board. The stateroom itself was not too bad. The bunk beds in the larger rooms allows good use of space. The balcony is really all what you are paying for. Increases size of the room and really lets you enjoy the sailing experience. Dining was sub par. Mass produced food dumped around. The sit down diners were also ok but the food again is nothing much to report about. The buffett spread was repulsive and unappetizing. No healthy options. Entertainment was ok. The Ukranian couple were fab and I missed the ice show but heard it was good. Activities minimal. No one was around the sports deck or in the play room for assitance. The arcade again was a welcome relief. What was appaling was the obvious racist approach I had to deal with. Agreed the ship was mostly Asian but that dosen't mean we get treated like we dont understand English. Some of the caucasian staff very extremely rude and upty. I got told to my face I speak english well. it was actually a snide remark to a colleague that I overheard. I asked why wouldn't I speak it well. Disgraceful and disappointing. I had a medical emergency and needed to be taken to the medical bay. Lets just say the staff couldn't get the lift to take me down past level 3 for over 10 mins in my wheel chair at which point I said i will just walk down to level 1 instead of waiting for them to figure it out. Luckily I was not in a life threatening situation but imagine if it was. Also it was my husbands 40th birthday so I asked them to help decorate my room and was told I had to pay US 50 for the same. I reluctantly agreed. For 50$ I got a paper photo frame, a wire cable photo folder and a sticker that said surprise. Shocking! Overall completely bad taste in my mouth. Chose Royal Carribean over other cruises from Singapore as I heard the service was very good but truly disappointed. Well no more cruises for me for a bit. Been there done that. Read Less
2 Helpful Votes
Sail Date: October 2016
My wife and I took back-to-back cruises on royal Caribbean from Hong Kong to Sydney. The following is a summary of the problems: Lengthy check in times, messed up visas for China and Viet Nam, lengthy waits for all services, no port ... Read More
My wife and I took back-to-back cruises on royal Caribbean from Hong Kong to Sydney. The following is a summary of the problems: Lengthy check in times, messed up visas for China and Viet Nam, lengthy waits for all services, no port information, average food quality and no premium selections except at extra cost (also my wife got food poisoning on the ship), poor punctuality, poor movie selection, and the tendering process to get off the ship took almost two hours each way at tendering ports. On a bright note, the ice show was spectacular. In summary, this is the worst cruise we have ever been on, and we have sailed with seven other cruise lines. Royal Caribbean cruises have too many passengers and not enough staff. It is like they have never run a cruise before and are using trial and error for their operation. To use an Australian term, they are the bogan cruise line, and will never be first class. This was a three-week cruise that my wife and I were really looking forward to but it turned out to be a nightmare. So much so that we got off early. Read Less
9 Helpful Votes
Sail Date: October 2016
We chose this cruise because of its itinerary as we had never been to asia. Embarkation in Shanghai was very slow at least 2 and a half hours once on the ship all seemed great. First night in main restaurant was shockingly slow took an ... Read More
We chose this cruise because of its itinerary as we had never been to asia. Embarkation in Shanghai was very slow at least 2 and a half hours once on the ship all seemed great. First night in main restaurant was shockingly slow took an hour and a quarter to get our drinks and still waiting for starters. We had a table by the main service area absolutely freezing second night moved to another table and a definite improvement had four charming ladies sharing with us things looking up. Most of us found the standard of the food poor, menus looked good but never impressed with what turned up. The food in windjammer was average but if you wanted a hot pudding you had the choice of bread pudding or bread pudding ?. We had the ultimate drinks package which seemed great and it would have been if their had been enough people serving you in the bars. Drinks service around pool area at times non existent had to queue at pool bars whenever a drink was needed seems as if they have your money up front so no need to rush. Waiter's in restaurant and cabin steward worked really hard and always impressed. We found the entertainment very average apart from the ice show which was great the timing of everthing did not seem to work with second sitting in restaurant Overall we loved the ship the itinerary and the places we visited we hate to moan but somethings just not good enough. Read Less
4 Helpful Votes
Sail Date: October 2016
my partner and i chose mariner of the seas because of the ports of call which were very good but this ship is a total disappointment we have cruised 34 times between us on various cruise lines and never had one as bad as this we got on the ... Read More
my partner and i chose mariner of the seas because of the ports of call which were very good but this ship is a total disappointment we have cruised 34 times between us on various cruise lines and never had one as bad as this we got on the ship at 12.30pm and didnt get any luggage till 5pm and that was only one of our 2 cases quite a bit later when we got the other one. the balcony cabin on deck 6 was good and spacious and the ship itself is good but the food is well below standards we are used to and the entertainment was rubbish again not we are used to. there seems to be no organisation about anything service at the bars was slow captains night was a joke held in the main promanade with hardly anywhere to sit so didnt go down well. the queues at guest relations was neverending even on the last day people were forever complaining i have never in my life been on a ship with so many people saying how bad it was. the shore excursions were very expensive and not all that good. there are brew up facility in the cabins but you dont get any coffee sachets why i dont know the weather was awful which didnt help but they didnt put anything on to compensate the ship has 3100 passengers and a cinema that seats about 60 another joke we will certainly not be going on this ship again Read Less
Mariner of the Seas Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 5.0 4.0
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 5.0 4.0
Rates N/A 4.3

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