Sail Date: March 2019
I have mixed reviews for the Royal App. It worked ok, but sometimes had to revert to full website. Did not care for the behind the scenes accouning. Several members of my party (12) had on going issues with there account that brought us ... Read More
I have mixed reviews for the Royal App. It worked ok, but sometimes had to revert to full website. Did not care for the behind the scenes accouning. Several members of my party (12) had on going issues with there account that brought us having to go to guest services. I purchased a few things from prior to the cruise. It eas easy to use when it was available. The Key: I purchased, not sure it was worth for this trip. This is a small ship and Royal Caribbean was able to get all passengers easily (The Key was not needed here) For me I did like having my carry on brought to my room, i kept a bag with meds and change if clothes. ( liked this perk). Lunch at Chops Grill was delicious (liked this perk). We were able to get to our rooms at 1pm. Was cruising with the girls. We did have some with cabins together. Our Cabin Steward was able to open the partitions between pur balconies. LOVED that. Another Key Perk was VIP seating for shows. I did get to the shows, and the shows were great, but no need fir VIP seating. I was able to get seats for 12 easily with out. Scheduled times for rock wall, sky pad and Flow Rider. I did not use, but it was nice to have times if I wanted to utilize. Excursions: Pearl Island lunch and snorkel. Was awesome!! Lunch eas good snorkeling was fun. Coco Cay: We got a Bungalow, we had five. It was comfortable, staff was good. Area was quiet. Things I didn't like, food, lack of swimming area by the bungalows. To much plant life with Jellyfish i got 2 minor stings while floating on mat above plant life. Dining: breakfast in Windjammer was pretty good. Final day breakfast in Dining room was very good! Biggest issue I had was coffee was awful. They used non dairy cream half and half was VERY hard to come by. Took an officer to get. Starbucks is there with half and half. I am not a fan of Starbucks. Did not have lunch on board. Lunch on private island for the bungalows was not that great. Dining room dinners: every night was great. Food was delicious, staff as in other areas VERY good. Spa: had a massage, and had my hair done. Both were good, but can I say Upsell!! I have been on 4 cruise lines, and have to say Royal Caribbean is the worst for upselling enough so that i will not choose Royal Caribbean to cruise on unless it is because friends are going. I will try to change there minds. Like embarkation, debarkation was quick and easy after a delicious breakfast in the dining room for "Key Members ". Summary: Great boat, great Cabin, great staff, food was very good, Royal Caribbean coffee awful ( of course all is a personal opinion). Pearl Island was worth it. Bungalows not if you lume to swim. The Key: not worth for me in this ship. Happy cruising! Read Less
7 Helpful Votes
Sail Date: March 2019
This cruise was chosen because of all of the items on the ship for us to do with our kids. By the 3rd day, I woke up with three bites on my neck. The 4th day, I had numerous more. I went to their medical floor and expressed my fears that ... Read More
This cruise was chosen because of all of the items on the ship for us to do with our kids. By the 3rd day, I woke up with three bites on my neck. The 4th day, I had numerous more. I went to their medical floor and expressed my fears that there may be bed bugs in my room. They reassured me they did not look like bed bug bites. I asked what it could be and he expressed they looked like German measles. I explained I'm vaccinated and have had my titers so this wasn't possible. I asked what I should do now? He handed me 2 Hydrocortisone packets and told me to continue my night. I was appalled! I'm a nurse and sending someone they think could have a very contagious disease to the rest of the public should be forbidden! I'm sure it's because they knew it was bed bug bites. They said they were sure they weren't bed bug bites but would have someone come check the room. Nobody came to my room. I called guest services and they sent someone up to tell me they would do a thorough check when we went for dinner. We got back from dinner to see the beds were remade and there was a white powder placed behind the bed. I had to call guest services to see what they found. The lady said the search was completely negative. I asked what the white powder was and she said she was sending the supervisor up. When he got there, he explained the white powder was protocol but the search came up 100% negative. He said there was even a bug specialist in our room and said no traces of bed bugs were found. I took these pictures after their thorough search of my room. Disgusting!!! Bugs in the mattress!!!! That was our last night there. After calling Royal Caribbean the day after we got back, they asked for me to submit the pictures. After reviewing the pictures, they apologized for this occurring on their ship and offered me a 10% discount on a future cruise purchase. I can't even explain the nightmare this has caused. All of our luggage is in garbage bags outside our house to prevent any chance of bringing them inside our home. This cruise turned into a nightmare. -Our dining was exceptional. There was a great variety of food choices. Our server was fabulous. -This cruise had 2 Bahamas stops, Nassau and CoCo Cay. Both were great. -We let our 2 boys choose our shore excursions. The first was the Rainbow Reef snorkel in Nassau. It was our boys (age 8 and 10) first time snorkeling. The staff were great and we loved it -In CoCo Cay, they chose two excursions, swimming with the pigs and the stingray experience. The staff made them memorable and we suggest both of them. -Upon docking, our last shore excursion was The Everglades by airboat. We loved it! -We had a fabulous view from our balcony. We had a balcony on the back of the ship with magnificent views -In all of our travels, we have never experienced bed bugs before. I don't wish it upon anyone. The way Royal Caribbean lied and pretended to search our room is unacceptable. Read Less
1 Helpful Vote
Sail Date: March 2019
We live in Florida and were looking for a quick weekend getaway. We're pretty loyal Royal Caribbean cruisers (Platinum) and we had been on the Liberty (same layout as Mariner) so we knew we liked the ship style. We got this cruise at ... Read More
We live in Florida and were looking for a quick weekend getaway. We're pretty loyal Royal Caribbean cruisers (Platinum) and we had been on the Liberty (same layout as Mariner) so we knew we liked the ship style. We got this cruise at a decent price and didn't have huge expectations for a three night cruise, but were pleasantly surprised by the quality of the food in the dining room and the friendly crew and excellent service all over the ship. Embarkation was so easy. We left out of Terminal A and we drove there from home. Plenty of parking and it would have been very convenient to drop off luggage (we didn't). Arrived at about 11:45 and basically walked right into the terminal and on to the ship. We had done online check-in so all we had to do was show the Set Sail passes on the phone and get pictures taken. There were no lines and no waiting. Once on the ship we went to Excursions to pick out our Coco Cay bungalow (has reserved online previously). No lines there either. Then we went in search of food. The Windjammer (beautifully renovated by the way) was busy but not packed and we found a table right away. Food was decent and there was lots of variety. Standard Windjammer, but the quality seemed higher than on the Liberty a few years ago. While we were in the Windjammer they announced rooms were open so we went down to our cabin. We originally had booked a balcony guarantee but before we were assigned a cabin there was a price drop. I called my TA and she was able to get us upgraded to a spacious balcony cabin midship on deck 9. Although the cabin hadn't been completely redone it had been "freshened" with new carpet, drapes and some wallpaper behind the lights next to the bed. It was larger than I expected with about 2 feet of space between the end of the bed and the wall and a full size sofa. Bathroom and closet were standard. It was clean (although there was a stain on the couch) but my complaint was our cabin had a metallic smell that I found annoying and I didn't smell anywhere else in the ship. It may have been some kind of disinfectant but it wasn't bad enough to complain about. Our stateroom attendant Kundo was the best I have had in a long time. He knew our names, greeted us warmly each time. and kept our room immaculate. Our last cruise was on Holland America where we had terrible stateroom service, but this time the cabin was done immediately after we left in the morning and when we went to dinner in the evening. My only complaint about the balcony cabin was every single time we were out there trying to relax someone was smoking on a nearby balcony. It wasn't just one cabin - all around us were smokers. Obviously the no smoking on balconies is ignored and no one enforces it. It was very disappointing - since the casino is a huge indoor smoking area and the whole port side of the pool area was one big smoking party. Not like there is no where to go. The ship was full of large parties (families, birthdays, bachelor and bachelorette parties) all doing a lot of drinking and having a good time, but it was not an issue - there was always a quiet place to go so the ship didn't seem that crowded. Because this was a weekend cruise and relatively inexpensive there seemed to be a lot of first-time cruisers and a lot of locals. We probably heard more Spanish than English spoken on the cruise and announcements were done in both English and Spanish. We really liked the decor of the ship and it seemed in pretty good shape, but we did notice the carpets around the elevators were stained and the day of the week inserts in the elevators were literally threadbare. It did not seem like maintenance was a high priority. We had dinner in the dining room the first night and were pleasantly surprised by the quality of the food and the excellent service. Our waiter, Rogelio and assistant Jennifer were top notch. Definitely a step up from our last few cruises. The dining room has been refreshed and looks modern and is very attractive. The food was very good - also a step up from past RC cruises. Second day was Coco Cay. Tendering was a nightmare - worse than any tendering on any cruise we have experienced. The bungalow does not get you priority tendering and there seemed to be a lack of organization and too few crew members. Because there was no one directing where to go people were trying to cut into the line as they came off the elevators. Then we were delayed by the crew debating whether or not to put a pallet of water on one of the tenders. Over an hour later we finally made it to the island. It is REALLY under construction. Right now there is only a small portion of the island that is usable. Construction didn't bother us but was very visible. The bungalow/beach bed/clamshell area is at the far end of the island from the tender area and we were driven by golf cart to the area. The concierge gave us wrist bands and they do patrol the area to make sure everyone belongs there. The bungalow was very nice - comfortable sectional and a coffee table and the canvas curtains were great in blocking the sun. They have you pre-order lunch and it was ok - nothing special. It would have been a long walk to the buffet or I think they will shuttle you there if you prefer. No one ever came to ask us if we wanted drinks but the bar is very close and I did see drinks being delivered to some bungalows. It was a very relaxing experience for us and I would do it again. The water is awful - weedy and shallow a long way out. The sand is very uneven so it's difficult to walk all the way out to the sandbar. Not an area for snorkeling. We had our second dinner at Jamie's Italian. It was awful. The service was decent and I think if you stuck with the things they tell you are good then maybe it would have been ok, but frankly I would say don't waste your money. For appetizers we shared the "famous" plank, I had calamari, my companion had the crab and avocado bruschetta. The plank had a slice each of several cured meats, some olives and pickled peppers, one small ball each of burrata (it wasn't really burrata - it wasn't creamy enough) and one small cracker with a tiny slice of parmesan and a dollop of pepper jelly. And the stupid rainbow slaw, which is nothing except cole slaw (Italian? really?). Anyway the bruschetta was good and the calamari was ok. The entrees - chicken with a mushroom sauce and the crab spaghetti were both not just bad, but awful. I have never returned a dish because I didn't like it but I seriously considered doing it. No excuse for gummy, overcooked pasta at an Italian restaurant and the sauce had only a hint of crab - and no other real flavor. The chicken had been cooked under a brick and was all bones and not meat. They redeemed themselves with the lemon meringue cheesecake - fabulous - but my raspberry pavlova had a few raspberries on top and mysterious blue something on the inside. A true waste of money for the dinner. We ate breakfast in the MDR one time - same food as elsewhere on the ship but service was good. The Promenade cafe was packed all the time. Never had the pizza but the sandwiches were good and you can get fruit and desserts. I was disappointed no salads were available there. The pub and Playmakers never seemed very crowded and the Viking Crown and Star lounge were empty during the day. Ate lunch at Johnny Rockets one day (now an $11.50 upcharge) and the food was decent. The next day was Nassau. Been there, done that so we just walked up and down Bay Street and got back on the ship. Had a relaxing day (good spa treatment and relaxation in the Solarium). We had dinner in the Windjammer - food was good (most tender roast beef I have ever had), lots of variety, and lots of friendly servers. Disembarkation was amazing. We has self disembarkation so were supposed to leave between 6:30 and 7:15. Walked out of our cabin and 7:15, elevator down to 4, no line, walked off the ship and then a long way through the terminal to the Customs face recognition terminals. What a great improvement! No customs forms, no lines, nothing! Activities - we found there wasn't a whole lot going on around the ship compared to longer cruises. We went to trivia a few times but that was about it. We saw the ice show (well done and fun) the first night, went to the production show (awful) the second night and went to bed early the third night so we missed the feature show (a semi-finalist from America's Got Talent). Never saw the comedian. The pianist in the Schooner bar was good, Boleros was packed all the time, and the group that played in the Promenade was really talented. Overall it was a short cruise that met expectations in most ways but was memorable because of the crew and the above average food in the non-payment dining areas. Read Less
Sail Date: March 2019
My husband and I just got back from our first ever cruise. We were blown away by the attention to detail from everyone. From the wait staff ( who remembered our names) to Francis, our cabin stewart who was nothing short of amazing in his ... Read More
My husband and I just got back from our first ever cruise. We were blown away by the attention to detail from everyone. From the wait staff ( who remembered our names) to Francis, our cabin stewart who was nothing short of amazing in his care of us and our room. He made the cutest little towel "animals" each night when he went in for our turn-down service. The food was excellent. The deluxe drink package is a bargain at any price. I treated myself to a hot stone massage in the spa... amazing! There are several different night clubs with a variety of different music styles- from Samba and Merengue to jazz, or piano bar. A very lively casino, plenty of dining options, a well- equipped state-of-the-art gym, even a library and art gallery. The port visits were nice. I'm looking forward to going back to Coco Cay. It's a lovely beach. We had the absolute best time!! Read Less
1 Helpful Vote
Sail Date: February 2019
My spouse and I try to plan a cruise every February or March to get away from the cold of the Northeast. We are usually NCL people, but liked the price of MOTS and it fell within the timeframe that we had available. Our main goal of this ... Read More
My spouse and I try to plan a cruise every February or March to get away from the cold of the Northeast. We are usually NCL people, but liked the price of MOTS and it fell within the timeframe that we had available. Our main goal of this cruise was quality time together, so we didn't really have a huge agenda once we got onboard. Embarkation: We had a junior suite, and the perk with that was priority embarkation/disembarkation. That was the only perk....except for the bigger stateroom...but that was enough for us. I have some health challenges that prevent me from standing for long periods of time so this was absolutely PERFECT. We showed up at 11:30 and were literally on the ship 10 minutes later. No lines at all. Provided your Set Sail Pass is taken care of before you get to the port, you are good to go. It was AMAZING. Disembarkation: Equally amazing. We were at the Deck 4 Aft dining room at the allotted time and again, walked off, collected our luggage, and were in the cab and on our way to Miami Airport by 8:00. The whole thing, including customs, took about 20 minutes. Easy peasy. Ship: it was smaller than what we're used to but given my challenges as of late, that was a blessing. It was clean and there were people always working to make it look better. The refurb was fantastic aesthetically and we were very pleased with the layout. It was easy to navigate and it didn't take very long for us to find our way around...which is a good thing since it was a short cruise! Cabin: We were in junior suite 9258. We loved it. It was more than adequate for 2 people. The bathroom was a fair size (we had friends staying in an inside stateroom and I have no idea how they navigated that shower. TINY!!). There was a walk-in closet that was quite large...large enough to hang all of our clothes and not need the drawer space at all. The balcony was a decent size. Unfortunately, our neighbor enjoyed smoking his cigarettes on his balcony despite multiple announcements overhead about where the ONLY smoking section was located, and that made it difficult to sit out there and enjoy the fresh air. We eventually had to say something about it as we couldn't even keep our door open to listen to the water as smoke would fill the room. He did stop....but then proceeded to argue loudly with his family out there so it was either the smell of smoke or hearing him insult his wife. Neither of which were pleasant, so we kept the door closed for the most part. However, that was not to fault of the cruise line and they handled the smoking issue as soon as it was reported. Dining: We ate in the main dining room one night. It was okay. The service was good, but I don't think we were all that impressed with the selection on the menu. We liked the Windjammer for the variety, but it did get pretty crowded and there was a decent fight for tables depending on the times you decided to go. That was more for breakfast and lunch...not so much for dinner....but it was still crowded. They were very quick to clear your plates though, and tables were cleaned and emptied very quickly as well. We LOVED Izumi...the food was great, the entertainment even better!! The pizza on the promenade left a lot to be desired, but it was good in a pinch for a late night snack. I was very underwhelmed by Playmakers. The TV's were good, but other than that, meh. It was okay...but we prefer O'Sheehan's on the NCL cruises much better. Entertainment and Activities: we skipped most of these. We did not participate in any of the dance parties. We did not see the ice show and we did not go to any of the shows or see the comedian in the theater. As boring as it sounds, we preferred having the Voom and Stream package and retiring back to our room to watch Netflix programs in the evening! As a whole, the service was great. We have no complaints in that category. We loved our room steward. He was always around, attentive, and very friendly. The only thing we'd have liked better, and it's not the fault of the cruise line, is if there hadn't been so many teenagers on this cruise. We had hoped that by sailing in February, that school would be in session. But it looked like there were several school groups on board...and the age ranged from 13-16. There was very little adult supervision provided and they tended to run amuck often....with very little regard to other passengers. Running in the hallways, racing each other down the stairs, pushing every button in the elevators and then getting off...and then laughing while watching each elevator stop off on every floor. Those kinds of things tried your nerves...especially where there were, literally 100 of them running around unsupervised. That is not an exaggeration. But again, not the cruise line's fault. We skipped Coco Cay due to high winds and instead stayed in Nassau an extra day but we can't comment on excisions etc, as we didn't get off the ship. All in all, we enjoyed this trip very much. We believe that for the most part, cruises bring to you what you bring into them. We enjoyed each other and the quality time we had to turn off the outside world and focus on us. We enjoyed the ship and what we got out of it. Would we do a 7 day on MOTS? I doubt it. We still very much prefer NCL, but for what we needed this trip to be, it checked every box for us. Read Less
1 Helpful Vote
Sail Date: February 2019
Embarkation was a very simple and quick process. The new terminal for Royal Caribbean is amazing and makes the process of getting on the ship very easy The disembarkation also went very smoothly. The renovations are a nice addition ... Read More
Embarkation was a very simple and quick process. The new terminal for Royal Caribbean is amazing and makes the process of getting on the ship very easy The disembarkation also went very smoothly. The renovations are a nice addition to the ship. The interior was very pretty. It does not appear that the staterooms have been renovated yet. Even without the cabin renovations, our stateroom was very nice. Our dining experiences in the main dining room were excellent. Our head waiter, Bobby, was so attentive and responsive to all of our needs. He went above and beyond to make sure we had what we wanted. We took advantage of eating in the main dining room for breakfast and dinner every day and lunch on one day. I enjoy this much more than having to fight the crowds at the buffet in the Windjammer. Our day at the private island, Cococay was canceled due to safety precautions because of high winds. Due to this we spent the entire 2nd evening and next day docked in Nassau. Not only was it disappointing not getting to go to the beach, it was awful just staying stationary at the Nassau port for that long. I for one love the movement of cruising and we did not get this for the majority of our cruise. I totally understand canceling Cococay due to safety reasons; however I do feel like we could have cruised somewhere even if it was just a second day at Sea rather than sit in Nassau for another day. Most people did not get off the ship the 2nd day in Nassau since they had already done that the previous day. I did not book shore excursions in Nassau as I have been there several times on other Cruise Lines. We did get off the ship and walk around the town area as well as the Straw Market. The ship was inundated with a very large number of teenage girls from Latin America who were aboard celebrating becoming the age of 15. These girls we're loud and rude at times and gathered in large crowds while blocking entrances into certain venues on the ship. They did not appear to have chaperones around them at all or at least any time when I saw them. Lack of clothing that these girls wore was also very unappealing to the majority of adults on the ship. This was only my second time cruising on a Royal Caribbean ship. On my first adventure with Royal Caribbean, there were a thousand college-age students aboard. They students were drunk the majority of the day and we're very noisy and disruptive to every activity. I gave Royal Caribbean another chance by booking this cruise and again met up with a large number of young people. I think they should look at their policy of allowing large groups of people under the age of 21 on their ships. Read Less
Sail Date: February 2019
Our family of 4 chose this cruise since the MOTS was recently renovated and the itinerary lined up well with school vacation. I thought that the Coco Cay pier would be complete by our cruise date since it is not guaranteed that the ... Read More
Our family of 4 chose this cruise since the MOTS was recently renovated and the itinerary lined up well with school vacation. I thought that the Coco Cay pier would be complete by our cruise date since it is not guaranteed that the tenders can operate if too windy. At the time of cruise booking, the pier was scheduled to be complete at end of 2018. My fears were realized when captain decided that it was too windy to stop at CC, so we stayed in Nassau an extra day. Embarkation was very smooth. On the ship in 20 minutes. Entertainment was decent. Ice show and comedian were very good. They had this other revue show about ‘dreams’ which was subpar. I prepaid for arcade for my kids which was a bad decision. Arcade was decent size, but many games were broken. Food in the MDR was decent. I recommend ordering multiple entrees as portions are not that large. Service in the MDR was excellent. We did the WJ for breakfast/lunch which was ok. We stayed in panoramic ocean view on 12th deck which was one of the newer rooms. Nice view. Decent size beds, even for 4 people. Activities were ok, nothing great. I wished they had more trivia games offered. Promenade area became crowded at night since there is not much action on the pool deck after sundown. If you can get a decent price, I would recommend getting the premium drink package. My wife and I did not drink all that much and our bar tab came in about $30 cheaper than if we purchased the PDP. Debarkation was smooth as well. We had time for breakfast in the WJ before leaving ship. Our only POC was Nassau. You get the aggressive hawkers of taxi drivers and hair braiders. If you know how to bargain, you can get a decent price for those services. We used a 3rd party vendor to spend the day at Atlantis. Read Less
2 Helpful Votes
Sail Date: February 2019
Did not want a 7 night. Wanted something shorter. Had read that the ship was recently refurbished. You will think that it is brand new. New port set up in Miami was great. Better than even Fort Lauderdale. Park. Drop luggage in the ... Read More
Did not want a 7 night. Wanted something shorter. Had read that the ship was recently refurbished. You will think that it is brand new. New port set up in Miami was great. Better than even Fort Lauderdale. Park. Drop luggage in the car garage. Walk in. Check in. All quick and painless. We did not encounter one crew member who wasn't both nice and helpful. Did main dinning only one night and it was fine. No more formal nights which was nice. Did hibachi one night which was very entertaining. Never had that opportunity on a Royal ship. Because of weather concerns with tenders the ship did not go to coco cay. So two days in Nassau. In effect we had one day in port with few leaving the ship for excursions and the second day at sea with no one of course leaving the ship. Two changes I would suggest. They really need to start enforcing the no reaserving of pool chairs. I'm an early riser and would see people at 8AM throwing towels on 10 chairs, but not appearing until after noon. Also on the sea day and the second unplanned day in Nassau there was only one bar open until noon which caused long lines. Best entertainment was on deck 5 next to the Irish Pub. Overall this was a great time. Great ship and crew. Read Less
4 Helpful Votes
Sail Date: February 2019
I just don't care much for cruises. I will say getting on and off the ship was way more easy than I have ever experienced. The ship was clean and fresh. The food lacked luster and the wait staff was never seen. Also in the casino, you ... Read More
I just don't care much for cruises. I will say getting on and off the ship was way more easy than I have ever experienced. The ship was clean and fresh. The food lacked luster and the wait staff was never seen. Also in the casino, you always had to leave your table or machine and get your own drink only to return and someone else was sitting in your spot. The entertainment started too late making it where you had to stay up till one or two in the morning. It is easier to take the stairs then to wait on an elevator. They close off the pool a little too early. The state rooms were great and the stewards were amazing. Coco Cay was okay and relaxing. I think when they finish the construction it will be a jewel. Swimming with the pigs was not as advertised. They are pined up and the water is knee deep. Not what I was expecting at all. Nassau was just like Jamaica. Very aggressive people trying to sell you drugs and a rent you a scooter. They will also grab you and try to get you to come into the shops. I will not be returning there unless I went to another island. A cruise is a cruise but for some reason this one fell a little below the ones I have been on before. Read Less
Sail Date: February 2019
This was a charter, On the Blue Cruise, a rock music cruise leaving and returning to Miami. This cruise was all about the music, which was great. The ship itself is large, 4500 guests can be accommodated, I believe. It's a ... Read More
This was a charter, On the Blue Cruise, a rock music cruise leaving and returning to Miami. This cruise was all about the music, which was great. The ship itself is large, 4500 guests can be accommodated, I believe. It's a cruise for young people or those with children with laser tag, escape room, surfing, bungee jumping with virtual reality glasses, mini golf (we did this), rock climbing. The buffet was one of the best I've eaten in on a cruise ship. The dining room hours did not appear to be at all coordinated with the concert hours. For example, most evening concerts started at 6 p.m. but that was when the dining room opened. It was closed at 5 p.m. One day the dining room closed for breakfast at 8:30, this when many stayed up late at various venues. Our inside cabin had a small sofa which was very useful, both for the occasional television viewing and also for a seating place besides the bed. The King size bed (which can be made into twins) took up the entire width of the room so it was necessary to crawl into bed from the bottom. The ship was clean and the staff was friendly. Read Less
Sail Date: February 2019
Our aunt planned a family birthday getaway that comprised of about 15 people and 7 cabins. Leading up to the trip the application and booking was seamless. However, the vacation was everything but seamless. I guess that because they had my ... Read More
Our aunt planned a family birthday getaway that comprised of about 15 people and 7 cabins. Leading up to the trip the application and booking was seamless. However, the vacation was everything but seamless. I guess that because they had my money already. This was our first time sailing Royal Caribbean, but we cruise often on other cruise lines. Let me say Royal Caribbean spared no expenses when it comes to decor, features, and amenities. Please be advised though all of the features such as the escape room and wave runner are an extra charge. The boat also offers about 3 restaurants that are an extra charge. The food was absolutely terrible as well as the service and entertainment. The ship was supposed to stop in coco cay, but that didn't happen due to supposedly choppy waves so the ship couldn't tender people to the private island, which is currently under construct. When we went to customer service to Express our dissatisfaction they advised us to contact their customer sevice department, so for a 2 day cruise we were forced to have a sea day. About at 8 PM of the now sea day I'm still on my balcony wondering why the boat is so rocky and it seem like we were racing through the ocean. About 20 minutes later the captain comes over the pa and announces that we have to go back to Miami for an emergency stop to let someone off. Due to the speed and turbulence of the boat I became extremely sick. So much for a 2 day cruise, which I was in Miami for everyday single day of it.. The staff tried to accommodate guest with weak entertainment and extra activities, however that wasn't worth the money. For a first experience on Royal Caribbean I was truly dissatisfied. Upon returning home I called customer service as advise to Express my concerns for the vacation. I was hung up on 3 times by customer service representatives. The 3rd time I wouldn't even Express my issues and asked to speak with a supervisor. The supervisor was unhelpful and had terrible customer service skills. It was very frustrating for the boat staff to advise us to contact customer care then customer care give us the run around saying we should have addressed our concerns on the boat. No one took accountability! Needless to say I wouldn't advise Royal Caribbean. Read Less
3 Helpful Votes
Sail Date: February 2019
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, ... Read More
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, the fragrance they tried to mask it with make us nauseous. Deck 5 where ALL the shops and bars are was so hard to walk around, in the jewelry store, the associate followed us around like they do in furniture stores! We found that most of the crew members were not friendly or helpful. The waitstaff at the main dining room got upset that we didn't take their suggested choices at dinner time. Every where we went the first day, people were all trying to sell us something, drink package, internet package, specialty dining, etc. Our room was on Deck 9 and when we would turn to walk to our room all we could smell was sewage coming from the rooms. Our room had a musty smell to it as well. On Saturday night, we had to make a run back to Miami for a sick passenger to get off and all my husband and I wanted to do was get off with them! We will never again sail another cruise line but Disney. Read Less
5 Helpful Votes
Sail Date: February 2019
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to ... Read More
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to spa for a free pamper party but it was cancelled at the time we showed up. I injured myself on dance floor which was no ones fault but we called front desk to provide a ice pack and they didn’t come to our room until we called multiple times. Food was sub par. Long lines everywhere since we never left ship. My last cruise ever, horrible experience overall. We called to get a discount on another cruise since this one was so lousy and they said no a verbal apology is just fine?! Never take this cruise line. Wish I had a better experience. My cousin and I will never set sail again on this cruise Read Less
3 Helpful Votes
Sail Date: February 2019
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend ... Read More
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend another night at sea. We were very disappointed, that we would not get in any beach time for our vacation. While, I understand the safety of passengers needs to be the top priority; I was told that there is only a 50% chance of making it to this island because of wind/weather. With a 50% chance that you will NOT be making it, I wish Royal Caribbean, would have been more upfront about the major possibility that we would not make it to the island and would need to spend the entire weekend on the ship...I am not a drinker so staying on the ship was honestly not pleasant for me. I am thankful to have experienced it, but would never return...I felt like alcohol was EVERYWHERE all of the time and people were ridiculously drunk all over the place. My 16 year old daughter was with me and we were trying to keep 28 year old men from harassing her. They were so drunk that even after I told them she was underage, they gave me a hug for being a "cool mom"...it was just obnoxious behavior...which I know you can expect out of drunk people, but I assumed the cruise being family oriented ship would not be so bad. The only experiences that we did enjoy were the spa, the hibachi grill, and the ice skating show. The included meals were not impressive and were very bland; I'd compare them to food at a Golden Corral. The restaurants that cost extra were definitely better. Read Less
2 Helpful Votes
Sail Date: February 2019
This was our first cruise with Royal Carribean and it won’t be our last! We traveled with 3 other couples. We chose this cruise because three of the people we were with had never cruised before and were a little nervous about taking a ... Read More
This was our first cruise with Royal Carribean and it won’t be our last! We traveled with 3 other couples. We chose this cruise because three of the people we were with had never cruised before and were a little nervous about taking a longer cruise. We had a fantastic time. The ship is beautiful, the promenade a great place to hang out. We all had balcony rooms on the 8th deck. We never had a problem getting a chair at the pool. The entertainment was fun. The comedian very funny. Don’t miss the X versus Y game it was really funny. We bought the drink package and it was the way to go. Coco cay was so beautiful! We want to go back when they are finished with construction. We didn’t do an excursion in Nassau and wished we would have. Instead we went shopping and stopped at the straw market. We enjoyed the food in the dining room for dinner. Did the buffet for breakfast and pizza for lunch. We didn’t try any of the specialty restaurants. There is always something to do if you want to. All in all we had great weather and a fantastic time. The first time cruisers want to go again! Read Less
3 Helpful Votes
Sail Date: February 2019
The Mariner OTS was recently refurbished after returning from Asia. Food and entertainment were good ,service in MDR was also above par for RCI. The entertainment was good, great comedian, juggling act and ice skating show. RCI did a ... Read More
The Mariner OTS was recently refurbished after returning from Asia. Food and entertainment were good ,service in MDR was also above par for RCI. The entertainment was good, great comedian, juggling act and ice skating show. RCI did a FABULOUS job on the upgrading and updating of the public venues on the Mariner.....ship looked brand new with beautiful new decorating (carpeting, furniture etc).....however, they left the cabins UNTOUCHED. Our cabin, a hump balcony on deck 8, had the most horrendous, overwhelming odor upon entering the cabin. We talked to "Guest Services", they sent up housekeeping to assess, they claimed to 'deep clean' the carpet....but it never got a drop better and even grew worse....it was MILDEWED carpeting (the carpet shampooing probably made it worse by adding water to the flooring??). Thank goodness we were only on this ship for a 4 day cruise. This cabin was barely liveable and it was most likely unhealthy to be breathing in mold as well. It ruined what was to be and should have been a wonderful cruise on an otherwise beautiful ship!! Read Less
2 Helpful Votes
Sail Date: February 2019
I chose this cruise based on ship size-bigger than last years we went on and last yr I took kids this yr I chose to go solo which ppl may think thats odd and I did get some looks because most ppl in general are with family or couples. ... Read More
I chose this cruise based on ship size-bigger than last years we went on and last yr I took kids this yr I chose to go solo which ppl may think thats odd and I did get some looks because most ppl in general are with family or couples. Thats fine, I enjoyed doing what I want, when I wanted. The 5 day relaxation was fantastic. Embarkation fantastic Terminal A is wonderful you drop off luggage with porter This ship and if youve downloaded RC app or printed your set sail pass, you are ready to board. Rooms are ready two hours after boarding so I recommend a carry on with everything you need temporarily. The ship is big but you'd be surprised you seem to run into the same ppl all the time. I mostly ate in Windjammer but first night I booked Izumi Hibachi-best hibachi Ive ever been to. Very entertaining even with only 4 ppl at the table. Last night I went to main dining and met some fantastic ppl who carried on great conversation on either side of me, I felt very comfortable. Service everywhere I went was fantastic. My room steward was amazing as well he was always nearby if you needed anything and set up a few towel critters each night. My room was always clean. Please tip your steward last day, i didnt want to leave in envelope in room, I gave directly to him and told him he was amazing. Pools are a little chilly and main pool area hot tubs get over run with kids. Pool towels plentiful and pick up/return and exchange super easy with room key. I loved deck 5. The promenade was the hub of life and entertainment. Shops and bars and restaurants as well as customer service and next cruise/cruise excursions. I liked the ambiance of the Bamboo room, but the drink I had was too strong and I didnt like it, and the lamps at table are too low, I hit my head. My favorite bar was the english sports bar had games and lots of sports on tvs I watched a soccer match one evening. Boleros was good-latin theme drinks were delicous I highly recommend a caribbean painkiller but on the last night of cruise, the bartenders seemed a little less friendly. The entertainment staff and cruise director were energetic and friendly and super talented. I love the 4 man band that would perform each night in promenade, they were nothing short of amazing. I took in an ice show as well on deck 3. On the day at sea - i did the sky zone with is the bungee trampoline. Super fun. Late night if you want snack on deck 5 next to ben and jerrys was pizza and sandwhiches coffee, water and tea. They have room service but I didnt use service. The comedy show was good too, there is almost too much to do all the time even sometimes you want to do stuff things run at the same time you have pick and choose which one you want to do more. I absolutely loved this cruise and hated debarking day :( Read Less
1 Helpful Vote
Sail Date: January 2019
As a Canadian, I was excited to escape from the ice globe and sail off to sun and sand. I must say for my first cruise it was awesome! Great food, excellent service from anyone who passed by, spoke to or dealt with on the ship. The ... Read More
As a Canadian, I was excited to escape from the ice globe and sail off to sun and sand. I must say for my first cruise it was awesome! Great food, excellent service from anyone who passed by, spoke to or dealt with on the ship. The nightly shows were great, packed with comedy, ice shows, feats of skilled acrobats, and more. The cruise director Asana was friendly, seriously funny, engaging, but at times what felt to be a bit too scripted. The rooms were clean, and the balcony, side offered a table and chair that you could sit on the water and enjoy life passing you by. The Cococay beach barbeque for thousands of people was well planned out, the food was great, it was a perfect day, lots of beach chairs to go around with the same view no matter where you sit. Going into Nassau the shopping was horrible with vendors being so aggressive to get you into the store, it was hard to enjoy the experience of just wandering around. You could not step into the store without a person in your face. The salespeople in Trescore Rare used very aggressive tag team selling, which was really uncomfortable from a buying perspective. Be weary of those vendors peddling free samples and grabbing your hand to drag you into the store! Read Less
Sail Date: January 2019
Ship has a great layout. Very nice promanade area with shops, bars, eateries. Enjoyable entertainment of all varieties, including stage performances and ice skating show. Tremendous water slides, surf rider, rock climbing, laser tag, ... Read More
Ship has a great layout. Very nice promanade area with shops, bars, eateries. Enjoyable entertainment of all varieties, including stage performances and ice skating show. Tremendous water slides, surf rider, rock climbing, laser tag, trampoline, etc. for kids and adults. Large TV screen by the pool for late night movies and nonstop viewing during the day. Pool side steel drum band. Excursion offerings met every taste. Cozumel we took a catamaran sailing, snorkeling and beach break that was phenomenal from start to finish the best cruise excursion we have ever taken. A+ Customer Service!! Very friendly crew, unlimited drinks, great snorkeling, beautiful beach with water activities, music and dancing during the sailing. An absolute 5 star experience. At Costa Maya we went to the Aqua Park which was fabulous- every water experience from tame to extremely brave. Also zip lines for an additional charge. If you don’t have a blast On this cruise ... look in the mirror. Read Less
3 Helpful Votes
Sail Date: January 2019
Me and the Ms. decided to take our 4 kids with us on our first cruise ever to Costa maya and cozumel. Me and her have been to resorts on the carribean beaches of mexico twice and loved every minute. We decided on a cruise with our kids due ... Read More
Me and the Ms. decided to take our 4 kids with us on our first cruise ever to Costa maya and cozumel. Me and her have been to resorts on the carribean beaches of mexico twice and loved every minute. We decided on a cruise with our kids due to cost and more entertainment. Be advised that all i have to compare with is my stays at El Cid and Catalonia Royal Tulum. I did not think the staff was nearly as friendly on the ship as the resorts. This excludes 2 waiters we had at dinner (Worwit and Milena) who were easily the best servers of my life. The 5 stars on "dining" is solely due to them. The rest seemed grumpy and were not helpful at all. The ship was amazing, though my kids were too small for the funnest attractions (flowrider for 9 and 10 year old and water slides and skypad for 4 year old). Food at dinner was great, fun menu with some new things to try. Rest was average. It was hard to find a table for 6 at all meals other than dinner when our table was reserved. We felt the ship was overly crowded compared to resorts, which felt much more relaxing to us. All though the cruise was booked as "all-inclusive", we felt Royal Carib try to nickel and dime you where they can. We never had anybody explain to us how things worked and spent the majority of the 5 days trying to figure that out. We had a lot of fun, i cant deny that. But next time i will spend more money on a resort where staff is legitimately friendly and we dont feel so crowded. Read Less
2 Helpful Votes
Sail Date: January 2019
We booked this last April knowing she was getting "amped". My husband and I invited our adult son and niece who had never sailed before to go along for the long MLK weekend. They loved they experience, although our son was ... Read More
We booked this last April knowing she was getting "amped". My husband and I invited our adult son and niece who had never sailed before to go along for the long MLK weekend. They loved they experience, although our son was apprehensive at first, unsure if he could handle the crowd or what if the ship rocked, would he get sick. As it turned out, they were impressed with all there was to do. They enjoyed the night life, the dancing, 80s night, the Quest, that boat was hopping til 3 or 4 am. As for my husband and I, this being our 6th cruise, I will say I was diappointed most with the food in both the Windjammer and MDR..It was blah and basically the same thing each day, we've certainly experienced better on other ships. The service in the MDR was fantastic though. .our waiter Francisco, and assistant waiter Leonardo were excellent! Often bringing food we hadn't ordered just so the kids could try new foods. Embarking, and disembarking went seamlessly. We chose to keep our own luggage instead of setting it out the night before, so we leisurely ate breakfast at the Windjammer, then just walked off when we were done. We used Fort Lauderdale airport, we used jiffy jeff to take us to the port, the fee was $15. per person. On our way back to the airport we decided to try Uber and paid $34. total, so it was a much better deal using Uber. As for excursions, on Nassau, the kids chose to hike to Junkanu Beach and loved it! There were 4 other ships docked that day so they made friends from another ship at the beach and had a delightful time! The day before at Cococay, they played in the beach volleyball tournament and won 2nd place. I would definitely recommend this ship, especially if you,or anyone in your group likes the night life (my husband and I prefer to get our sleep, but the kids were out til 4am every night). We had an inside cabin for all 4 of us..the kids slept on the top bunks, and although a RC representative told me when I called in that there would not be any extra seating other than beds in our room, there was actually a loveseat, and a curtain that could be pulled for privacy while changing, so we got along well in the tight quarters. Each morning our room attendant would fold up the top bunks so we could sit on the beds and not worry about hitting our heads, then he'd put them back down every evening for us. I highly recommend cabin 8437, we noticed no noise whatsoever..it is near an elevator, and down a private hallway which was closed off with a door! Read Less
4 Helpful Votes
Sail Date: January 2019
We just came back from a 4 night Bahama cruise on the recently updated Mariner of the Seas. Some of the changes especially the aesthetic ones are absolutely stunning such as the Dinning Room and the Diamond Crown Lounge. The new Skypad ... Read More
We just came back from a 4 night Bahama cruise on the recently updated Mariner of the Seas. Some of the changes especially the aesthetic ones are absolutely stunning such as the Dinning Room and the Diamond Crown Lounge. The new Skypad and water slide area were extremely inviting although we did not partake in the fun on this trip we would in the future. Cocoa Cay is under construction but don't be put off by that. RCI has gone out of its way to assure that your day there is absolutely the best. We found it exciting to see the new dock work in progress as well as the the water slides. This was the first cruise since 1988 that we have sailed without any friends and family and we were looking forward to enjoying a table for 2 in the main dining room. Hubby always like to check on the first day to see where our table is located and we were surprised to find that we were at a table of 8! A table of six is difficult enough to converse at but a table of eight is even worse. We immediately addressed this issue to find there were no table for 2 left in the main dining room and they suggested My Time Dining. We were hesitant as we enjoy getting to know our wait staff and did not think this would be possible with MTD. The first night our table was next to the serving station and my chair was bumped by the serving carts a couple of times so we weren't sure if we would become fans of MTD however we learned on our way out when it was suggested to reserve for the next night that we could request a table and we did. We requested table 270 for the next night and were seated at 269 which is in that same section with the same wait staff and were very pleased. Dony and Tehela were exceptional and we were able to keep that table for the rest of our vacation. Therefore, if MTD is your only option don't be afraid embrace it! We did not partake of any of the Entertain activities because we spent a good amount of time in the evenings relaxing in the Diamond lounge. One huge improvement in the Diamond lounge is on this class ship they offer breakfast which we enjoyed very much. KUDOS to RCI and I hope that this concept is recreated on all the ships. Our staff Grecia and Ricardo were very warm and welcoming, the best Diamond staff we have ever encountered. As this was a short cruise and we have sailed this itinerary before we decided to stay on board in Nassau and enjoy the pool area. This was a very relaxing day and much needed. In Cocoa Cay we rented a day bed for $125 which included the bed, 2 loungers, 2 floaty mats, a cooler with 4 liters of water, towels and lunch which was brought to us. Plus there was a concierge checking on you through out the day. This excursion can accommodate up to 4 people. You select your location of your day bed and your lunch on the first day so head straight to the excursions desk before heading to the Windjammer! This was the highlight of our trip and would highly recommend to anyone who wants to really relax and enjoy a beautiful beach day. Let's talk about the Windjammer ... before you can enter the extremely crowded buffet area there are 12 hand washing stations, yes hand washing stations complete with soap, water and paper towels, 6 on each side with a staff member strongly urging you to wash your hands. Think gestapo. Anyway, the new furnishings are lovely however the ebb and flow is still difficult to navigate and finding a table to dine at is nearly impossible. Back to the hand washing stations this was a very expensive upgrade that is not likely to cut down on the germs definitely not a fan. My recommendation is to avoid the jam up at the Windjammer at all possible cost! Just a few other minor changes that I found disappointing but they would not deter us from sailing on the Mariner again. There is only 1 frozen zone and only froyo is available and there are no, I repeat NO self service drink stations. This was annoying especially if you were lounging at the pool. All in all we had a great time and look forward to our next adventure with RCI on Granduer in April 2020, a 12 night southern Carribean. Read Less
8 Helpful Votes
Sail Date: January 2019
We loved almost every single aspect of this cruise. We started as skeptics, we had strong feelings we would not cruising and were hopeful that we could find some peace and quiet. Frankly I expected to work during most of the cruise. ... Read More
We loved almost every single aspect of this cruise. We started as skeptics, we had strong feelings we would not cruising and were hopeful that we could find some peace and quiet. Frankly I expected to work during most of the cruise. Boarding: Embarkation - painless, quiet and easy. Traveling with my mother-in-law who required the assistance of a wheelchair to get around (she can walk, but very slowly and no steps or inclines, she is elderly). As our Uber pulled up to the terminal at 10:30am, our bags were whisked away with quiet efficiency and a gentlemen with a wheelchair made a beeline for us offering assistance. The gentlemen assisting my mother-in-law sorted through our paperwork in short order and has going through security in a few minutes then it was on to the ship. From the moment I stepped out of the uber it was maybe 15 minutes later I was on board. And security was so very good they caught something the TSA missed. Unlike the TSA, these people were professional and kind and took care of everything. I was very happy to see active, attentive security staff. It gave me confidence in the leadership. Day 1: The ship was spotless, everything was bright, clean, freshly painted or polished. She gleamed from end to the other, every line coiled and stowed, she was squared away and her crew took obvious pride in her, stepping aboard within an instant you got the message that her captain led his crew with confidence and pride. She didn't look a day out of dry dock. Guest services rented us a wheelchair for the duration of the cruise ($145) and the three of us were off to explore the ship. We got registered for the escape room (NOTE: at 11:30am when we registered, there was only 1 other open slot during our one sea day (Thursday) - everything else was booked up. We made our way down to Jamie's Italian around 12:00pm (Chops was not open for lunch) and sat down to a decent lunch. ***Warning*** Skip the next paragraph if you are not a food nut - Normal people will like Jamie's Italian just fine. Ok fellow foodie - here's the deal, some of the food is good and some is downright terrible. For us and I'm not sure why everyone from the host to the waiter spoke about their "San Marzano" tomatoes and then showed up with a can of cherry tomatoes. Not joking. The antipasto board wasn't bad, but it was a San Danielle ham that was quite close to a parma ham and they added Spanish caperberries and left off most of Italy's best olives, and swapped in cows milk mozzarella for the promised buffalo. To make things worse, the fried squid was cooked at around 325 degrees - so it had no color at all, very pale flour/yellow coating and cooked so very long at that low temp that you needed a chainsaw to get through the calamari. However, the house aioli was great, we loved it. The ragù alla bolognese was the best I have every had in my life. The cheesecake to die for, the eggplant parm was great and the lasagna was weird but good. Their pasta is excellent and well made (machine extruded, but not bad). The burger read well on the menu, but was average - I'd have it again but it certainly wasn't great food. After dinner we caught the comedy show, it was cute. Day 2: Nassau - We fell in love with Junkanoo Beach, hung out there for a few hours and bought a jerk chicken and pork combo plate from Junkanoo Jerk on the beach - the absolute best Jerk I've ever had; the chicken was great; and the pork deserves it's own Michelin star. Yeah, it's that good. The beach? It was touristy and real at the same time. We loved it. When we got tired of the crowds, we went over to the Hilton and checked in for the day which gave us access to their private beach; we had the place to ourselves. It was wonderful. We also did our own walking tour of Nassau and enjoyed it. Back on the ship around 6pm, we had dinner at chops and well if you read my prior review of Jamie's you have an idea of where I am going. First of all no dry aged steaks, second they sold us a couple of beaten choice steaks as prime. The mushroom soup was stunning, I loved it - the crab cake was good (but note: they used special crab not jumbo lump), the shrimp were off (old - mushy - ammonia; now they weren't bad like they would make you sick and frankly most people likely wouldn't notice, but we know food and shrimp in particular). Desserts weren't bad, but they really phoned it in. We ended our day sitting on the bow watching the passing ships and when the wind picked up we moved back our balcony which we loved. The magic show was a nice retelling of a few tried and true tricks. But it was on the simplistic side although very well executed. Day 3: CocoaCay - we took the glass bottom boat tour (my wife doesn't dive - so this was a great way for us to both share some reef time). We loved it, the tour operator was fantastic and made it all worthwhile. After the tour we had lunch (terrible jerk bbq) and laid out on the beach. It was nice, we enjoyed it. Back on the ship, we hit up Jamie's for dinner and loved the Lamb Chops, the shrimp pasta was terrible (and we knew better so shame on us). We also ordered 4 apps from the main dining room and 2 of their entrees in addition to the apps and entrees we ordered at Jamie's I'll stay positive and say the duck mousse was excellent. Day 4: Sea Day - spent some time on our balcony and wandering outside around decks 3 and 4 (also up to 11 and went forward to watch the bridge). Peaceful and relaxing (we stayed away from the crowds) Here's what I haven't articulated - the service from everyone, everywhere (except the main dining room) was amazing, fantastic and over the top. The crew was so wonderful we are 100% sold on another cruise in a few months. Great value for money - really great value. Internet (voom) worked ok, we had 4 devices connected concurrently and I was able to get some work one. Disembarkation: Just as smooth and getting on - took us maybe 20 minutes total to walk off the ship (we did carry our own bags, were off the ship at 7am). Do not under any circumstances go on the Hop On Hop Off bus tour. We did. One of the worst experiences we have ever had, so bad I have to call it bait and switch. I'll be curious to see if Royal Caribbean will cover me on it. It was horrible. So we are batting 50/50 right now on excursions (glass bottom boat on CocoaCay A+, Hop On Hop Off Bus F-}. Getting around with my mother-in-law (who walks real slow or needs her chair) - this went great. She used room service for a couple of lunches and the ship really took care of her. She was very happy, therefore my wife was happy and thus I was happy. Questions about this cruise? - Please feel free to ask, I'll answer anything I can - I'll argue you'll love it. Just understand the food at best isn't that good. The ingredients are mediocre and the kitchen leadership is lacking. Other than that - this cruise was a pretty perfect moment for us. Read Less
Sail Date: January 2019
We were a party of 8 adults and 7 children ranging from 14 to 2. We chose this cruise based on dates and ship description. The ship met our expectations. Clean, good food, very friendly staff. There was never a dull moment. Always ... Read More
We were a party of 8 adults and 7 children ranging from 14 to 2. We chose this cruise based on dates and ship description. The ship met our expectations. Clean, good food, very friendly staff. There was never a dull moment. Always something to do. We made reservations for the skypad and lazer tag in advance. The children loved the water slide and flow rider. The line was not bad and moved quickly. It's January so the pool water was chilly but the children didn't care. The wind was a bit chilly. I would not recommend nor book a January cruise for the Bahamas again. When the wind wasn't blowing, it was nice. But the ship is moving on the cruising day so we had wind all day. But a jacket and a towel solved the problem. Our dining room attendants were especially great with the children. We ate in the dining room every night. Very good food. Excellent service. We chose the Blue Lagoon Beach Day and it was excellent. Half of our group chose the dolphin swim and it was excellent as well. It was not very crowded and the water was crystal clear. Quite beautiful. Our day in Cococay was cancelled due to wind, which I found out is an issue in January. We were very disappointed as we were looking so forward to a warm day in the sun. The bad part was that we were at Cococay waiting for the announcement that we could leave the ship when the captain made the announcement that they were cancelling our day. They did their best to provide us with activities for the day and we made the best of it. We were there to have a fun family vacation and that's what we did. Guest services provided great service. We had a few hiccups with some charges and they took care of it. We were in balcony cabins near the front of the ship. No motion problems. The cabins were nice and clean. The ships promanade is beautiful. Never extremely crowded. We saw a magic show and juggling act. Both were great. We were not able to purchase any photos due to computer issues. We were very disappointed as this was our first cruise as a family. I will say, your cruise will be what you make of it. For my husband and I, this was our 6th cruise, For our children and grandchildren, it was their 1st cruise. Overall we had a great experience and would definitely book with RC again. Read Less
2 Helpful Votes
Sail Date: January 2019
This was the 17th cruise for my wife and I, and elevated us to platinum status in the RCI rewards program. We drove to the cruise terminal the day of sailing so I can’t provide any feedback for area hotels or excursions in Miami. The ... Read More
This was the 17th cruise for my wife and I, and elevated us to platinum status in the RCI rewards program. We drove to the cruise terminal the day of sailing so I can’t provide any feedback for area hotels or excursions in Miami. The new RCI terminal in Miami is beautiful though, and getting around inside was a breeze. Much better than before! We sailed with another couple, no kids. Embarkation took less than 10 minutes with the help of RCIs options to sign all documents/waivers prior to embarkation day, provide photographs, and use the app to access SetSail passes. We highly recommend passengers take advantage of this! As is well known, Mariner recently completed a very expensive refurbishment. The ships public spaces looked absolutely beautiful. Of special note is the main dining room; the new décor and colors made it one of the nicest MDRs we’ve ever been in. The rest of the ship, especially the Royal Promenade, also looked wonderful. My wife put it best when she said that after the refurbishment, the Mariner looks and feels like a smaller version of the Oasis class. And she hit the nail right on the head. Mariner provides a small taste of what her big sisters offer. We attended several of the onboard activities. The sail away party was well done, though fairly typical. Loud upbeat music with drinks flowing. We made appearances at several trivia events (and ly won one of them). On the final night we attended the silent disco and the 80s party that followed. For those unfamiliar, silent disco is where attendees wear headphones and have the options of listening to different stations featuring different music styles. This was a first for our traveling companions, and they enjoyed it as much as we did. The 80s party in the promenade featured dancing, as well as iconic 80s costumes. A good time was had by all. We also attended the Escape Room. This was our second aboard a RCI ship (first was on Harmony). The experience was certainly challenging, and I think everyone had a good time. We managed to solve all the puzzles with just a few minutes remaining (thanks to some direction provided by the staff). Worth the extra charge if you enjoy these types of activities. My wife and I also participated in the Sky Pad. This is the large glowing sphere on the top deck. Inside you’ll find four trampolines with bungee cords suspended above each. Participants are strapped in to the cords while standing on the trampolines. Each is also fitted with a virtual reality helmet (optional). The VR helmet displays different games that react to your jumping. It was a fun and unique experience. We recommend it but do your best to make a reservation. The lines were long, and we wouldn’t have made it without the time slot. In addition, we attended the battle of the sexes game in one of the lounges. A typical group activity featuring passengers competing in goofy and somewhat embarrassing games. Fun to watch or participate in. In regards to service, we were not disappointed. Our cabin steward always greeted us with a smile and had our room well stocked with towels and kept clean. Dining staff, bartenders, and just about everyone else we interacted with asked how our vacation was going and were friendly and professional. Our cruise brought us to CoCo Cay and Nassau. CoCo Cay is RCI’s private island, and in a few months will complete a massive overhaul. Until complete, ships calling here are still tendering off, so plan for the additional time for this process. The island itself is beautiful and easy to navigate. Also a nice touch is those passengers with a drink package can use it on the island. In CoCo Cay we opted for the Swimming with the Pigs excursion. After a short boat ride to a neighboring smaller island, we entered an enclosed beach that housed, well, pigs. These animals are domesticated and are used to being around people. During our hour in the water, we were able to feed them apple slices and pet them as they swam around us. The staff took pictures for us (cameras are not allowed in the water with the animals). This was a first for us, so we enjoyed the event. However, realistically speaking, we paid $100 to feed pigs. Some would call that rather silly. In Nassau we didn’t do an excursion. We just strolled the shops and stopped for a beer at the Bearded Clam. It’s a small bar that offers local beers (try the Sands Raddler, a fantastic grapefruit beer) and food. The conch fritters were delicious! After that we returned to the ship. We were in cabin 8119, an interior cabin. In short, a standard interior cabin with enough (but not plenty) of storage space. While it suited our three day trip, I didn’t get the impression a lot of time was spent updating these cabins. There were no outlets near the bed (which you had to crawl onto), and no USB outlets. Our shower also leaked, despite the glass doors. I love the RCI doors for cabin showers, which are so much better than the curtains other lines have. However, when they leak as ours did you get just as much water all over the bathroom floor. We did not inform the staff about the issue. In regards to dining, we found the food to be standard fair. One night the MDR there were two steak options. We found it rather funny that both meals were identical except for mushroom sauce on one. Even the sides were the same! Also of note was the much longer time it takes to eat. We chose the My Time Dining option, and usually showed up around 5:30 or 6. Despite the fact that the MDR isn’t too busy at this time and there were only four at our table, dinner took us nearly two hours. There was a small note to expect this on the Cruise Planner. Two hours is too much time! 30 minutes between courses is a bit excessive, and made us skip the MDR the final night. If we find this to be typical on our next RCI cruise (Symphony OTS in February), this may cause us to eat elsewhere. We did have lunch on day three at the Dog House, a hot dog eatery on the pool deck. The dogs were delicious and there was practically no line. A great option apart from the buffet for lunch. The Windjammer (buffet restaurant) was well stocked and had a variety of foods that we found to be perfectly acceptable. It was also kept very clean and we never had trouble finding seating. Also not to miss is the Bamboo Room on the Promenade. The drinks were great (watch out for the higher cost. Drink packages only cover up to a certain dollar amount, and several of the featured drinks were cost more), and the atmosphere was fun. Think Tiki Bar with associated décor and themed drinks. Our biggest disappointment for this cruise was the entertainment. We typically make it a point to see all the shows while on cruises, and RCI has some excellent offerings. However, the only show we saw this cruise was the ice skating show on the first night. The reason being was that all the other shows (headliner, comedians, etc) all started after 10 PM. While we do stay up later on vacation, these times either conflicted with other activities or was just too late after a day in the sun and partaking in adult beverages. And as in the past the ice skating show, despite talented skaters, was just weird. The story, if there was one, made absolutely no sense. If you enjoy production shows or similar performers, expect to stay up late and have to choose between a show or something else. Disembarkation was well organized and ran smoothly. From the time we joined the line (we always carry our luggage off) to the time we were loading it into the car took about 25 minutes. To summarize, Mariner provided a great weekend getaway. The refurbishment seems to have done the public areas justice, as the ship is beautiful. Service was at the level expected by prior cruises and RCI standards. Food despite the wait in the MDR, ranged from acceptable to quite good. We enjoyed the activities, but missed the opportunity to enjoy the super late starting shows. Read Less
Mariner of the Seas Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 5.0 4.0
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 5.0 4.0
Rates N/A 4.3

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