8 Helpful Votes
Sail Date: May 2019
Fresh off of the boat and I wanted to write this before I forgot some details. I have cruised several times on different ship but prefer RCL so here goes. I live in Merritt Island where I am about 10 miles from the port so I didn’t ... Read More
Fresh off of the boat and I wanted to write this before I forgot some details. I have cruised several times on different ship but prefer RCL so here goes. I live in Merritt Island where I am about 10 miles from the port so I didn’t stay in any hotels. The cruise I just got off was the Mariner of the Sea departing on the 6 May and returning 10 May. My room was a balcony deck 6 room 6588. Embarkation: This went very smooth and RCL did a great job despite of all of the Love Bugs that we had. These bugs were so thick that they got into everything and more. We went to Cruise Terminal 6 (CT6) after entering the building the line moved in a steady pace and we were out and on the ship within 15-20 minutes. Cabin: Now this was an experience, the cabin was a little smaller than I expected. When you walk into the cabin on your right was a walk-in closet directly across was the bathroom. The room had a pull-out couch which we didn’t use and a pullman bed from the top which we didn’t use also. And it had a desk and TV. Although it was small, we put our bags under the bed and in the closet. This is where it gets fun, the shower is very small and has a wand for the shower. If you need to lean over to wash the sand off your legs open the sliding door then lean over, this is how small it was. Women good luck with shaving. Dining I am going to break this down into four section. Main dining, Windjammer, throughout the ship and Specialty dining. 1. Main dining. This is subjected to each person how they liked the dining and their experience and the food. I thought the dining experience in the main dining was fine. We were seated in a table of 8 against the window as I requested. The company was fine. The food was very well prepared served hot. You had a very good selection each night. My only complaint was the Slow Roasted Prime Rib. This was very tough and over cooked. Overall, I can’t complain about the food. 2. Windjammer: I have been on the Mariner of the sea several years ago and I have to say that the changes were great. The new layout provided everyone access to any type of food that you want without standing in line. There were more than enough seats that you didn’t have to walk around looking for a seat. As far as taste goes you had a great variety to choose from and like any buffet you will pick and choose what you like. I used the buffet for breakfast, and lunch and found it very good for what I ate 3. Throughout the Ship: There are many different venues on the ship that serves food, from hot dogs to sandwich to hamburger and everyone favorite, unlimited soft serve ice-cream. I did not go into Johnny Rockets so I can’t speak about the food. One place we use a lot in the evening was the Boleros. Pizza and sandwich for late night way to go. 4. Specialty Dining: Ok I am going to use red typing here. We selected Chops Grill for my dining on Wednesday the 8th at 6:30 pm. This is the only thing that I can say is good is the correct time we were given and they were expecting us. DO NOT and say again DO NOT book your specialty dining at Chops. Chops is located on the 11 deck right next to Windjammer. The first thing you notice is that the tables have no tablecloths on them. Our table in the main dining room had very nice table cloth, the napkin was folded in thirds and stood up on our places to eat. The napkin in chops is if folded in a square and laid on your place mat which was a brunch mat, (woven bamboo strips) The service was nothing to shout about. They came to the table and ask about drinks and handed you the menu. Now this is where I got a little upset. The steaks that were listed were also on the main dining menu. If you looked at the bottom of the main dining room menu, you will see steaks listed there for a cost. This really got me upset. Why did I pay that price for a “Dining Experience” only to get the same steaks for $11.00-$13.00 off the main dining room menu? We selected the filet mignon and we selected the mash potato, cream spinach. This was a shared condiment and what was offered was bland and not worth eating, also I checked just to be sure I used my tablespoons to check the portions and sure enough one tablespoon per person. Both steaks were medium as requested and good. While we waited for the steaks, we were offered no bread or anything else other then our drinks. Despite the whole issue we did eat the steaks. By the way no tip. 5. Entertainment: This was ok. We went to three shows; ice rink and two headliner shows. The ice rink show was very good and nice to see previous world class ice skaters. The other shows were a juggler and magician. There something about cruise line’s booking juggler and magicians they all do it. Both were ok, I thought that they were both better stand up comic then juggler or magician. 6. Disembarkation: This was the easiest disembarkation that I have ever done on a cruise ship. We selected to take our own baggage off and we were off of the boat in 10-15 minutes. The only problem was that the ship was docked in CT1 and we had to take a bus to CT6 to get our car. RCL provided a bus and short of being crowded it was fine. 7. Coco Cay: What can I say but WOW!!!!! This private island is so worth it. When you get off of the boat your ready to relax by the pool or ocean. There motto is “Have a perfect day” and you can’t help but have one. Food was good and plenty to go around and a variety of food is offered. By the way all of the soft serve ice cream again you can eat. What you see in the advertisement is exactly what you will get. If anything, book this cruise for the island and prepare to have fun and a relaxing day. In summary, overall the cruise is very good. RCL has an app that all cruiser should download. It is called “Royal” This app has everything you need for your cruise. It has a list of activity and what and where all activity is going on. The great part about the APP is it track your spending on your sail away card, so you can follow every day how much your spending. The only thing I wish it did was locater to show you where you are on the boat. This APP is a must. Don’t be confused this is NOT WIFI service this is only internal WIFI. I was happy that the boat has an “Adult” only section called the solarium and it is located at the very front of the ship. The flow rider was a hit with the kids, I on the other had watched. The round bouncy court still closed pending investigation on an accident that injured a person. I enjoyed that cruise that I am booking another one. I know that I go to the same island but there is something to be said about a boat that has a personality, this one did. Read Less
4 Helpful Votes
Sail Date: May 2019
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most ... Read More
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most experiences/activities were near perfect! Meals in the main DR were timely, tasty and HOT. Service was outstanding. Windjammer food was excellent - plenty of choices - and HOT. Servers in Windjammer were very helpful and doting. The addition of new 'rides' - flow rider, etc., looked to be very popular. The new hand wash stations at the entrance to the Windjammer is an excellent upgrade. There were far more activities on board than I have previously seen on 4-night cruises - and they were well organized and ON TIME! The new Coco Cay is an outstanding get away for families. In summary, Royal has a true winner with this ship! Read Less
1 Helpful Vote
Sail Date: May 2019
This was my first cruise with Royal Caribbean, I was looking forward to a fun, relaxing time. My girlfriend is legally blind, she has low vision, so we always contact the cruise line ahead of time to make sure she is comfortable enough ... Read More
This was my first cruise with Royal Caribbean, I was looking forward to a fun, relaxing time. My girlfriend is legally blind, she has low vision, so we always contact the cruise line ahead of time to make sure she is comfortable enough with the ship and the itinerary, as we have done with the three previous cruises we have been on with other cruise lines. None of what Royal Caribbean said ended up happening, this includes large print menus and cruise compasses. I realize that this really doesn’t affect most people, but for people with disabilities, especially a visual disability, rely on feeling safe on a ship to be able to enjoy themselves. Now on to the ship itself. CABIN: The cabin was your standard ship cabin, although, it was the smallest balcony we have had. The cabin itself was worn looking. There were stains on the couch cushions, and throughout the carpet. For some reason, all of the wood, desk, cabinets, etc. were really sticky. We had to wipe everything down before feeling comfortable in there. FOOD: the food was wildly inconsistent, and was ok at best. We did not eat at the buffet at all. The food in the dining rooms lacked flavor and any sort of creativity. The pizza at the promenade cafe was pretty good. We ate breakfast in the dining room every day. One thing that bothered me about breakfast service is, they had a buffet set up in the middle of the dining room. The was strange to me, if I wanted a buffet, I would’ve went to the buffet. It felt like they were trying to get away from serving the guests. The worst part of breakfast was that they couldn’t even make fresh toast, it was just sitting in a basket, and was rock hard. SHOWS AND ENTERTAINMENT: we didn’t see the ice show or the stage production. Our biggest issue here was the fact that they kept changing the schedule for shows and events. We saw the comedian at the welcome show on the first night, he was funny, so we were looking forward to the other comedy shows. This ship has the new Royal Caribbean app, which has the full schedule for the entire cruise available. The schedule for the comedy show kept changing, in the end, the only other comedy show was on the last night at midnight, had to be off the ship early the next morning, great job. We also love playing trivia while on the ship. The entertainment staff couldn’t even do this right. One time, a crew member came down to play the completely wrong game, and told us we were wrong, a moment later, the lady came over to host our game and had to tell the other guy he was in the wrong place. Another time, actually later on the same night, we went for trivia, and the host actually played the trivia game from the night before, wouldn’t listen to us when we tried to tell him. PORTS: We did not get off the ship at Nassau, this was our third time there. At the new Coco Cay, we rented a bungalow on south beach. We were told the shuttle will bring you right to the bungalow area, no, got dropped off about a half mile down the beach through deep, soft sand. There were plenty of servers around to take drink orders, they just didn’t walk around much at all, not one server walked near our bungalow all day. The island is beautiful though. OVERALL SHIP CLEANLINESS: the refurbishments on this ship are beautiful, but was still probably the dirtiest ship we have been on. Banisters were dirty, carpets were dirty. We never saw anybody cleaning, which is uncommon for a cruise. We saw staff riding the elevator, just not wiping anything down. This was our fourth cruise in the last three years, and this was the first time we did not enjoy ourselves at all. My girlfriend actually felt scared going around this ship. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise because many of our cruising friends wanting to be on her first "return" sailing out of Port Canaveral after being gone for over 10 years. We also decided to have a first "Back to Back" experience, ... Read More
We chose this cruise because many of our cruising friends wanting to be on her first "return" sailing out of Port Canaveral after being gone for over 10 years. We also decided to have a first "Back to Back" experience, and so, also sailed on the May 10th sailing. Pre Cruise Stay We stayed, as usual, at Radisson Resort at the Port. For this first time, we elected to take their shuttle to the port; not sure why we never did this before, as, it was efficiently run and not overly crowded. We took the 9:30 shuttle, and were at the port and going through security well before 10. Check In Very efficient, at least for us (others in our group ended up waiting in long lines to get through security). We were approached by employees who scanned our Set Sail passess, checked us in, took our pictures, and sent us through the line for suites (we were in a junior suite). That was it! We then went to the departure lounge and waited roughly 15 minutes before they becan boarding (first Pinnacle and Suites, then, I believe The Key, then Diamond Plus, etc.) In any case, we were on the ship by 10:30. The only bad part, and this was not Royal Caribbean's fault at all, was the ship was being swarmed by love bugs. We had to walk all the way down Deck 4 to get scanned onto the ship, fighting the bugs the entire way. Gross. Later, we sat in The Schooner Bar were we had a good view of all the folks getting on the ship, shooing the bugs as they did so. This was the first time (other than when we were on Anthem) where they did not give us our Sea Pass cards before we boarded, rather, they were in an envelop outside our staterooms. Although the Set Sail Passes work to order drinks, etc., some in our group were told they could go to their rooms prior to 1:00 to get the cards. We were not told this, and, I was somewhat surprised this was allowed, as they typically do not want PAX wandering around the hallways while they are trying to get the rooms finished up. Ship The ship has been totally "amped" up. She is pretty, with a lot of interesting art work. The dining room was just lovely. Of course, this is the way of most Royal Caribbean ships. Other than the decor in the staterooms being a bit dated (still the "old" pink/green drapes, carpets, etc.), the ship was fresh looking. The Promenade is a bit shorter/smaller than Freedom Class, so, was missing a few things (e.g., Sorrento's). They'd swapped out Vintages for The Tiki Room. We were sorry to see Vintages go, however, our one foray to The Tiki Room was nice enough; interesting drinks and decor; although most of the time, it seemed there was a sign there saying "Closed for Private Function". The pool area was always packed, including The Solarium. There did seem to be more lounge chairs/seating available than what I recalled being on Explorer (sister ship). Everytthing was BRIGHT!!!!! There is a Dog House now on the pool deck, too. Other places we found ourselves frequenting were the pub (on Deck 5), Schooner Bark (Deck 4; good place to meet up with our group), and Ellington's (Deck 14), due mostly to The Diamond Lounge (also on Deck 14) being so crowded, they overflowed us to Ellington's. The only minor issue we had with the ship in general was the elevators. Many, many times, they elevators would go flying by our deck without stopping (even if there was no one in them). It was really weird. Food We ate dinner each night in the main dining room. There was a group of 7 of us, and we had the same table for both parts of our cruise (different wait staff team, though). Generally speaking, the food was just ok. I do think the quality and variety is slipping, though. For example, one night a bunch ordered the grilled tiger shrimp, and no one could get the shells peeled off. I order chicken cordon bleu and it was partially raw. Someone else ordered the extra cost filet from Chops and it was tough as shoe leather. And, everything comes with mashed potatoes! I like mashed potatoes as much as the next person, but not with every single entree I order. By far the best category of food in the MDR are the appetizers, soups, and salads. I think from now on, I'm just going to load up on these, and not even order an entree some nights. The desserts are ok too, they had special 50th anniversary cakes on the last night of the cruise that were pretty tasty. We also ate in the MDR for lunch one day and breakfast another. For whatever reason, the meals these times were much better, especially the lunch. We only ordered room service for coffee and continental breakfast (anything else has a charge); the coffee is HORRIBLE, but, we use this as a sort of wake up call. Better coffee is to be had in either The Diamond Lounge or The Promenade Cafe (there is also a Starbucks, but of course, there is a charge for this). We had a few breakfasts in The Windjammer (The People Jammer); it was ok. Buffets are not my thing. Bevos We had the alcoholic beverage package; got a good deal on it during last year's Black Friday sale. It was MUCH more expensive on board, but, they were having a BOGO 1/2 off sale (no surprise given the make up of the majority of the PAX on this cruise and the one following, party animals!) Anyway, between the drinks, bottled water, specialty coffees, etc., it is worth it for us. Crew and Service We hardly ever run into any issues with any of the crew or the service. This time, all of the folks that took care of us (stateroom attendant, dining room team, bar tenders, etc., were just great. Even the headwaiter on this cruise was personable and came around several times (and found us our own pepper mill to keep at our table each night!) Entertainment Cruise Director Ricky and team were good. I like the silly shows they do on the Promenade (70s, 80s, etc.) We also watched a magician/comedian (can't remember his name) who was good with the magic but that was about it. The performer in the pub was good (even if he sang the same songs every night) as was the guy in Schooner. As of now, we're just not huge show people, and, we've already "been there done that" so many times with The Quest, Majority Rules, etc. Casino We don't gamble and it was always WAY TOO smoky in there. Stateroom See cabin review section Ports See port review section Fellow PAX I think a lot of first time cruisers this go around, and, a lot of huge groups traveling together for weddings (I think we saw at least three weddings) and family reunions. A good amount of children, too, which somewhat surprised me being it was a Monday-Friday cruise in early May. Most seemed friendly and having a good time (if a bit clueless). Some of the upper tier PAX (Diamond, Diamond Plus, Pinnacle) were downright snotty. Disembarkation As we were on a B2B, we did not do the usual disembarkation process. Also, since we did not change staterooms, we did not have to pack up. Rather, we met in lounge (maybe 20 of us total) and they checked us out/in there. After all the other PAX were off, they walked us off, took us through customs, had us sit in the departure lounge for a few minutes, and then walked us back on. Final note. This and the following cruise were pretty expensive for four nights/three nights, meaning, each leg was close to what we've paid for 7 night cruises in the past. I think some of this is Royal's strategy to entice younger professionals and/or families who can only get away for shorter periods of time, but, are willing to pay to do so. My guess is we won't run into this on longer cruises and/or shorter cruises on some of the older, smaller, less "amped" ships. As much as we like Royal (and are now Diamond Plus), we'll probably move toward the more sedate sister company Celebrity. Read Less
2 Helpful Votes
Sail Date: April 2019
I'll start off with the disclaimer that I am comparing this to all of our previous family cruises in non-suite staterooms. We were fortunate, however, to get into the family suite for a reasonable price by booking early. With that ... Read More
I'll start off with the disclaimer that I am comparing this to all of our previous family cruises in non-suite staterooms. We were fortunate, however, to get into the family suite for a reasonable price by booking early. With that said, our 4 night adventure on Mariner of the Seas was outstanding. This was my first time on Mariner of the Seas, but I have been on other Voyager class ships before. I think these ships are the perfect size to offer a variety of things to do without feeling crowded or rushed. Fortunately, the folks at RCI coupled that with a nice mix of entertainment and activities that were aptly timed to blend with the itinerary. We had a couple opportunities for laser tag and it was a blast. We had time for the Flowrider and water slides without lines that were discouraging. We had time for shows, movies in the theater, movies on the pool deck, sun time, and more without feeling rushed! We got to experience a lot of what the ship and ports of call had to offer without compromising much needed relaxation time in between. If you have read any of my previous reviews, you know that I have somewhat high expectations when it comes to service. This cruise defined what great service is. Yes, the room was kept clean and drinks were served promptly and courteously. There was never really a long wait for anything. I could go on and on, but I would rather recognize two specific individuals that went above and beyond to ensure everyone in our party knew that they were valued guests on board Mariner of the Seas. Sam, our waiter in the Suite Lounge, got to know our names and drinks on the first day. After that, Sam had drinks in our hand within minutes of walking in. This includes the eight year olds' Shirley Temples with extra cherries! In addition to making sure that we had everything before we knew we wanted it, Sam was a great conversationalist. In the main dining room, we were greeted every night by head waiter Jean Paul. He made sure that the kids enjoyed themselves by offering special treats for whoever finished dinner. This was nice in itself, but he really stood out when we encountered him in the Windjammer while having breakfast. Jean Paul took the time to show a first time cruiser how to get a cooked-to-order omelette. I mean, he literally walked her through the process. Could it have been figured out? Sure, but he insisted on helping. Mariner of the Seas packed a medley of entertainment and activities into this four night cruise, delivered with exemplary service in an impeccably clean and easy to navigate ship. Read Less
8 Helpful Votes
Sail Date: April 2019
We went to celebrate my daughter's graduation from college., we were very disappointed with Royal Caribbean we probably will not sail again, we were promised an upgrade that never happened, stuck in a little tiny room, a late meal ... Read More
We went to celebrate my daughter's graduation from college., we were very disappointed with Royal Caribbean we probably will not sail again, we were promised an upgrade that never happened, stuck in a little tiny room, a late meal time that we didn't choose, entertainment was non-existen, the Promenade deck was like a flea market with Carnival barkers, everything seem to have an extra charge to it, our cabin Stewart Harold was fantastic and Johnny on the spot with everything we needed, but the rest of the staff acted like we were an intrusion, Coco Cay was a complete disappointment make sure you bring your wallet if you want to do anything other than sit in the sand, the drinks were way over priced, and the staff was rude, the food on board was mediocre and that's being kind however our wait staff was great,this was our first and last time sailing with Royal Caribbean we Cruise quite a bit then I suggest you spend your money elsewhere. Read Less
2 Helpful Votes
Sail Date: April 2019
the worst company to deal with.They don't deliver what was promised when the reservation was made, you step on the ship, look at your cabin, and feel very disappointed. so, you walk to the customer service to find a loooooooong line ... Read More
the worst company to deal with.They don't deliver what was promised when the reservation was made, you step on the ship, look at your cabin, and feel very disappointed. so, you walk to the customer service to find a loooooooong line of disappointed customers, stand there for a couple of hours and never get anything resolved. Then you on board for few days continue with measurable experience. I would not recommend Royal for travelers, why would you want to pay your money and spend your vacation time with this company if there are others that offer better experience? They promise staff for kids, for instance the virtual reality trampoline. My kids were so excited to experience it, guess what: it was NOT OPEN the all time we were there. Kids were disappointed. There were no shows for kids, NONE. They have 2 ice cream machines, one of them was broken, and always line to get ice cream, that was served melty. They had one slide for kids, and line always was long to get on it. The all trip was a complete disappointment to all of us. They advertise the new renovations they've done to the ship, I wonder what was it before? OH, ONE MORE THING THE FITNESS CENTER DIDN'T OPEN TILL 9 OCLOCK!!!!!!! SO STUPID, REALLY. MY ADVISE GO WITH NORWEGIAN, DON'T WASTE YOUR MONEY HERE. Read Less
Sail Date: April 2019
There was kids sail free promotion going on with Royal Caribbean Cruise and this was perfect sailing for our group. This was our first cruise and wanted to go on short cruise. We were 28 passengers in group including kids. Ship is ... Read More
There was kids sail free promotion going on with Royal Caribbean Cruise and this was perfect sailing for our group. This was our first cruise and wanted to go on short cruise. We were 28 passengers in group including kids. Ship is recently rebuild so interior is modern and rooms are spacious. We were all had interior rooms but still found spacious enough even 4 of us (2 + 2). Staff were awesome and they arranged welcome gestures in form of making animal from napkins. My kids love that. Dinning facility was outstanding. This was our first cruise so we were quite worried about food and our special dietary requirement but they have taken care of this very well. They arranged our big group very easily. There were so many options that we never felt short of option. From 24X7 Pizza to special dinner all were perfectly arranged for all needs. We loved theater act as well magic show. Kids loved movies on deck at pools. Shore excursion are little costly compare to direct purchase but still they have enough option, if you want to use their services. Read Less
5 Helpful Votes
Sail Date: April 2019
Embarkation: from curb to lobby 15 minutes. We arrived around 11 am. Debarkation we carried our own bags off left ship about 8 where at the curb by 8:15! The ship was clean, lots of areas to sit and take in some great people ... Read More
Embarkation: from curb to lobby 15 minutes. We arrived around 11 am. Debarkation we carried our own bags off left ship about 8 where at the curb by 8:15! The ship was clean, lots of areas to sit and take in some great people watching. Service was good to excellent. It seemed that some of the bar servers where less than thrilled to be there. But drinks were still great we never went thirsty. The hand washing station in the Windjammer is smart, loved the guitar player singing Wash your hands, was entertaining. Interior cabin on deck 7 aft, standard room great location. Entertainment was good, Barnacle and Barrel for live Acoustic player, piano playing fun at the Schooner Bar, comedy, pool music, promenade singers also. Food was good, Chops excellent service and dinner., desserts were enjoyed. Wings at Playmakers where very good not to hot but worth the up-charge. We would travel again on this ship, but prefer the Oasis Class and 7 day itinerary. Read Less
1 Helpful Vote
Sail Date: April 2019
We selected this cruise as it suited our holiday dates. It was just after the Easter holiday weekend. It was a cruise to the Bahamas which has been a dream destination for us and we particularly liked that it was 4 days only as we were ... Read More
We selected this cruise as it suited our holiday dates. It was just after the Easter holiday weekend. It was a cruise to the Bahamas which has been a dream destination for us and we particularly liked that it was 4 days only as we were first time cruisers with our 3 children of varying ages and we had experience of motion sickness with our kids and myself and were wary of too long a stay on cruise. It was our first time in Miami and we landed at midnight at Miami international. I can highly recommend late arrivals book into Miami int Airport hotel. It made our arrival pleasant and breezy. After breakfast that am we ubered to the port to check in and leave our baggage with the intent of exploring the city. Check in was amazing. Took 10 minutes chatting to and dropping bags with porter an extremely efficient and enthusiastic gent who just took control told us not to worry and guided us to go in and finalise our check in. This was good advice and took 5 minutes! Maybe lucky maybe good timing again super efficient and smiling experience. Staff was wonderful. The ambience and feel of that check in area and process gave us confidence that we did the right thing. As we were leaving a staff member when hearing we wanted to explore Miami recommended we head to South Beach which we did and loved it! Oceans 10 and their fantastic cocktails and service greeted us there before we headed to ship. We had requested a family suite and balcony facing and it wasn't available so we had booked 2 x inside cabins for our family of 5. The cabins the housekeeping... The dining facility and service and quality of offering was 5 star. The choices fantastic for breakfast, lunch and dinner. Nothing is too big for staff. They arranged on request a delicious and beautiful birthday cake for my son. They even made me jalepeno omelette at breakfast. The only request I had for them was to arrange for fresh green chilli that suits heat loving palettes so some peri peri flavors. The activities and on board entertainment was fantastic and covered most preferences. The only advice I would give them is that they mustn't allow guests to hog and pre book all activities during induction time on day 1 and have insufficient room to accomodate all guests. We missed out on laser tag despite much effort to get in as every slot was pre-booked but there isn't a service to reach out or call people on a waiting list if there are no shows. The ship itself was wonderful. Large spacious and inviting. I was surprised to learn on the am we were departing that there had been approx 1300 children on board. I can't say I heard or saw them all to be honest. My kids aged 6, 10 and 13 had a wonderful time. Their needs were met, they threw themselves into whatever was free and available on board and they had fun and got to enjoy on board and off ship excursions. The food met their expectations. Cafe promenade was a huge hit as was Ben and Jerry. They also loved the adult like family dining experience in dining hall 3...and asked everyday for window seating being fortunate to finally experience this on our last night and morning before we disembarked. We had to keep reminding ourselves we were on a ship... We felt no motion.... Brilliant ship... And took none of the stash of motion sickness meds I had taken with us. A beautiful floating resort feel. So the lesson I have learned through this experience is book a large modern ship if you suffer from motion sickness. Great technology... Good ship stabilizers and good navigation means a better cruise experience. Cocacay was an amazing day. Cocktails, lunch and activities were fantastic. I do think the shuttle service on shore at cococay should be complimentary to all. I must say though that many helped me get across the island throughout the day because I stopped them or flagged them and asked. Disembarkation was good. But getting out of the port and on our way was painstaking and slow. Too many people, all taking uber or lyft... Waiting long periods for cars that were slow in coming through. This was frustrating for many including us. Some car hire companies take advantage of unsuspecting customers and overbook their vehicles and we arrived at our car hire company in downtown Miami to chaos. Long lines. 1 or 2 staff members. And insufficient cars. Or different types to what was booked available. Their sad excuse.. It's after Easter holidays. I think it's the norm - so my advice to traveller's with tight itineraries like us... (We missed our planned day at space Kennedy Centre as a result of this inefficiency.) is to rather book car hire a little further out vs closest to port...you may get better service.. Less queuing and get what you booked on time. In a nutshell royal carribean was amazing. I felt like we had a 5 star plus experience with excellent care and customer service. I would highly recommend any family with varying aged kids to go on this cruise if looking for a suitable offering. We loved it and can't wait to plan our next family cruise on a Large cruise liner. Read Less
1 Helpful Vote
Sail Date: April 2019
Based on the title, you can see that we were on a Symphony of the Seas cruise which probably spoiled us a bit. The Mariner of the Seas was an ok boat but I wonder if they had at the "B" staff on this one vs the "A" ... Read More
Based on the title, you can see that we were on a Symphony of the Seas cruise which probably spoiled us a bit. The Mariner of the Seas was an ok boat but I wonder if they had at the "B" staff on this one vs the "A" staff on the Symphony boat. Not to say all the staff was bad - some were friendly but some just did not want to be there. We had suites on both boats but the suite perks are vastly different including the suite lounge and dining options. Surprisingly even though we had a suite - we got stuck with another family for dining at a table with an unfavorable location. Also - no free wifi on Mariner of the Seas. Other than a nicer room - I would not spend the extra money for suite perks. While the room was spacious - we had broken furniture and plumbing. The kids clubs on Mariner was lacking and big step down compared to Symphony and and Disney cruise line. The Sky Pad was not working and the pool area is tiny. The waterpark at CocoCay is not operational so be forewarned. Hit or miss on food. Surprisingly - the food at Windjammer was better than Chops or the Main Dining Hall - go figure. Service at the sports bar was terrible but everywhere else was good. Spend the extra money and hop on Symphony of the Seas - you will not be sorry. Read Less
5 Helpful Votes
Sail Date: April 2019
I have not sailed on the Voyager class - have been on all the others but somehow missed the Voyager class - Mariner was like an abbreviated Independence of the Seas! Anyway, I usually dislike weekend cruises because of the hassles ... Read More
I have not sailed on the Voyager class - have been on all the others but somehow missed the Voyager class - Mariner was like an abbreviated Independence of the Seas! Anyway, I usually dislike weekend cruises because of the hassles boarding and disembarking - lines, crowds, chaos AND the cruise lines typically use older, less feature rich ships. So when I saw the Mariner OS pop up and I found out she has just completed a massive refit - I decided to risk it and go. While the price was no deal, and since I went solo it was double the fare(almost), it was worth it to me to get on the ship. I did receive an onboard credit so I bought the Ultimate Dining Package with it so that as a solo I would not have to navigate the MDR. Upon arrival at the Port of Miami to the new monolithic RCCL terminal , I have to admit I was impressed. While I am Diamond with RCCL it did not matter at all as I was through check-in, security, and on the ship within 15 minutes of hitting the curb - Amazing. No lines, no fuss, no muss. Once on board at 12:30 Cabins were not available so I explores the ship and went to johnny Rockets for lunch. I must admit my first impression was that the ship was spotless and appeared almost new - everything was refreshed and shimmering. Lunch was ok at Johnny Rockets as I was the first customer I didn't get any of the fun stuff - just a burger and drink. Rooms became available and I went to my "inside" cabin with a window overlooking the Royal Promenade - I had chose a guarantee rate and this is what I received. It was very spacious and centrally located. I then went looking for the Diamond Lounge and found it on deckk 14 - I love the Diamond Lounge as it can be an Oasis of Calm on these dold out cruises - and it was! I used it extensively all weekend. Beautiful sail away from Miami as the sun set behind the skyline. It got dark and we were out to sea about 2 and 1/2 hours out we were told we were returning to Miami due to a medical emergency. What a treat (for me, not the poor patient being rushed back) as the skyline of Miami was in full illumination and it was spectacular. Dinner night one was at Jamie's and I would rate it as just ok, nothing outstanding - Service was less than attentive and I attributed this to being a solo diner. Dinner Night Two was at Izumi and it was fabulous - the food was excellent and service spot on! As good if not better than land based Sushi restaurants. My only dislike was the Teppanyaki shows were ongoing and LOUD but hey that is part of what Teppanyaki is about. Dinner Night Three was in Chops and though I am not a beef eater, I found plenty on the menu and it was very good - service was excellent However, my best dining experience was Sunday (Nassau) for lunch and I opted to go to Jamie's - It was outstanding! I had the Brushetta - yum, the chicken in mushroom cream sauce - Outstanding - lick the bowl clean good and a light Raspberry custard desert that was amazing. Service was attentive and friendly - a great experience. Coco Cay - Will be amazing when finished. The new pool is incredible and the facilities are on par with a Disney WaterPark! Just worry the first hurricane will take it out! The Solarium pool was my hangout as I had the ship to myself while at Coco Cay and Nassau and I was extremely please to see the lifeguards and pool attendants enforcing the 30 minute chair reservation limit AND the smoking rules. Shows were mediocre Lounge acts were excellent Ship is gorgeous and clean!!!!!! Fellow Passengers - all types - some loud and obnoxious others respectful and nice while many were drunk becuase they had purchased drink package and wanted to get their money's worth! All in All - very nice to excellent Read Less
3 Helpful Votes
Sail Date: April 2019
We booked this cruise with extended family. First stop was CocoaCay. All the on ship advertising and email that we received mislead us to believe that the water park and resort style pool was open. The staff on the ship agreed with me ... Read More
We booked this cruise with extended family. First stop was CocoaCay. All the on ship advertising and email that we received mislead us to believe that the water park and resort style pool was open. The staff on the ship agreed with me that our kids will have a wonderful time on the waterslides at CocoaCay. When we got there, it is still under construction. Really disappointed the kids. We booked two rooms (ocean view with balcony) they were okay, but have a stale, musty smell. Bathroom really need to be updated. Shower had cracks, etc. They clearly spent the lion's share of their renovation money on the common areas of the boat not in the cabins. Service was good, there were a few really attentive servers at dinner. However, the food at dinner was subpar. First night three of the four adults ordered Prime Rib and had to send it back as it was to tough to eat. Worst vacation ever...you should look at other cruise lines before booking on this one. Read Less
2 Helpful Votes
Sail Date: April 2019
We travelled as a family of 3 - Mom, Dad and our 7yr old daughter. We chose Mariner as the itinerary worked for us and we’ve cruised Royal previously. We were also looking forward to the newer amenities offered since the ship’s recent ... Read More
We travelled as a family of 3 - Mom, Dad and our 7yr old daughter. We chose Mariner as the itinerary worked for us and we’ve cruised Royal previously. We were also looking forward to the newer amenities offered since the ship’s recent revamp. Embarkation: Dead easy. We booked a Jr Suite so we were swept up to the Suite lounge once we arrived at around 1:30pm. Once our docs were checked we were onboard in less than 15 minutes. Fantastic. Cabin: Our 10th floor Jr suite - Rm 1694 - was at the very back of the ship (stern for ship folks..) with an awesome view from our balcony. This was our third time in a Jr suite but our first rear balcony and we loved it! As others have described, the room was very spacious; certainly spacious enough for the 3 of us. The pull out sofa which was made up nightly was perfect for our daughter but I imagine it would not work for a child over 10, maybe 12 years old. The bathtub was great and necessary for our daughter who still likes to take baths. It was also good for our showers. The balcony was huge... a respite from the busyness of the ship. My favorite place. Dining: We ate at Windjammer buffet, the main dining room (5th floor), Chops Grille and the Promenade. Windjammer was fine. Lots of variety and we were only challenged with finding seats on the 3rd morning. Otherwise the buffet seating was more than adequate. The food was decent enough - not great, not bad. We enjoyed it. We only ate dinner in the MDR once and it was just okay. The service was excellent but the food was average. My husband liked his steak but my short rib wasn’t very good. My daughter isn't a foodie so no real opinion from her. Read Less
5 Helpful Votes
Sail Date: March 2019
The ship itself was very clean and nice after the rehab last year. Always something going on. The at sea days are never my favorite...decks always packed and almost all chairs reserved by 8am. The staff does not enforce the “no reserving ... Read More
The ship itself was very clean and nice after the rehab last year. Always something going on. The at sea days are never my favorite...decks always packed and almost all chairs reserved by 8am. The staff does not enforce the “no reserving seats” rule. Other passengers just moved the towels off the reserved seats and took them which was pretty awesome when the people that held them showed up a few hours later. The food in Windjammer was surprisingly very good. Lots of selections. The main dining room was pretty average. There weren’t long lines for the waterslides or other activities. The sky pad was closed since someone was injured on it a few cruises prior. We aren’t drinkers but did get the soda package. Definitely cheaper to purchase prior to cruise. It would be nice if they had more soda machines throughout the boat. Can get soda at the bars but lines are usually long and better for Royal to sell alcohol at the bars anyways. Also purchased the Internet package prior to cruise. Not worth it in my opinion. Did not work well at all in most areas on the boat. Coco Cay is incredible even though it’s not entirely complete. The beach and water is purely amazing. The oasis pool was awesome too. Nassau is nothing spectacular. This time around we paid for a day pass to an all inclusive resort which let us have access to private beach and pool. Overall nice boat and good cruise! Read Less
9 Helpful Votes
Sail Date: March 2019
I wanted something short but not too short since this was our first cruise with my 10 & 12 yr old kids. 4 nights and 5 days cruise was great! Stayed at Holiday Inn night before embarkation. Walking distance to shops and ... Read More
I wanted something short but not too short since this was our first cruise with my 10 & 12 yr old kids. 4 nights and 5 days cruise was great! Stayed at Holiday Inn night before embarkation. Walking distance to shops and restaurants. Uber over to the port and it was easy. Embarkation: I set for 11:30 am check-in. We were there around 11 and on the ship by 11:30 am. I did online check in before I arrived and made embarkation very quick. Hardly any wait. Deluxe drink package (including alcohols): online purchase offers a few different deals from time to time. I got mine about two weeks before embarkation and got 20% off each person. I think one of the reviews mentioned to buy it before getting on the ship but not really. I think they were offering 30% off on the ship. Deluxe drink package is perfect for someone who drinks. Also, includes bottled water and pops. By the way, no IPA beer. LIttle bumped! You can get your drink as soon as you get on the boat. Just show your printed seasail pass until you get your seapass at 1 pm. Nassau: We didn't do any excursion. Hung out at the ship most of the time and went out for a short time to hang out in the city for a bit. Not a lot of people on the ship so it was nice. Grabbed our lunch and sat by the pool table. Coco Cay: Ship docks. I did not know that. Perfect Day at Coco Cay was not open but still a lot to do. My drinks were included since I had the deluxe drink package. We did snorkeling. You pick up your gear and just jump in the water whenever. You can get in the water as many time as you would like. Buffet lunch was served and pretty good for what it was. Entertainments, activities, and service: Service was awesome. Everyone was so nice and friendly. Entertainments were just OK. Activities were nice. Plenty to do but sky pad was close the whole time. Disembarkation: We carried our own bag. We did not want to get stuck in the crowd and wait to get out so we decided to grab a quick breakfast from the promenade cafe and went. It was around 7:30 am. Disembarkation was quick too. I think we could have taken our time a bit. Got the Uber and waited for about 15 minutes and we were on our way to the airport. By the way, if you go end of the terminal there is an area where you get picked up by Uber or Lyft. Cabin: We had inside stateroom. It was small but we were barely in there. Kids slept on the bunk bed and they loved it! A few notes: I saw one of the reviews mentioning to bring outlet since there are not too many. True. But don't. They don't let you use them. You can just ask your room attendance for one. Read Less
2 Helpful Votes
Sail Date: March 2019
I picked this cruise for a family vacation that includes 2 teenage boys (13 &17). It has been 19 years since the last time I cruised and A Lot has changed. Embarking and disembarking were Extremely easy, quick, and efficient. ... Read More
I picked this cruise for a family vacation that includes 2 teenage boys (13 &17). It has been 19 years since the last time I cruised and A Lot has changed. Embarking and disembarking were Extremely easy, quick, and efficient. You can tell Royal Carribbean has put a lot of money into their Port Terminal. My 13 year old enjoyed the cruise the most. He loved trampoline and flow rider the most. 17 year old liked the rock climbing wall and challenging his Dad to mini golf. Had 2 rooms that had a promenade view. That made rooms seem bigger but due to late night activities it could be a bit noisy late at night. It was really easy to join the action or to run down for a quick snack. The promenade made it easier for me to orientate myself on the ship and finding room easier. Nassau....eh....not my favorite stop. Coco Cay was our Favorite stop. RC was handing out umbrellas for free that day and we hung out on the beach and went snorkeling. Food was a lot more variety than I was expecting from previous reviews. We could have spent our whole trip at coco cay. The new pier made it really easy to get on and off the boat. The main dining room experience was enjoyed by all of us. Our two waiters Paritosh and Moch went out of their way to personalize our service. Always took extra time to give us cruise tips or to chat about our day. Read Less
5 Helpful Votes
Sail Date: March 2019
This one did have a little drama, as we were just starting to doze off on night one and the ride got a little bumpy and noisy. Around 12:10, the Capt. came on the paging system to announce that the ship had stopped to rescue an individual ... Read More
This one did have a little drama, as we were just starting to doze off on night one and the ride got a little bumpy and noisy. Around 12:10, the Capt. came on the paging system to announce that the ship had stopped to rescue an individual who had gone overboard. The rescue was successful and we’d be underway post haste. The next couple of days the rumors were all over the place. Day two on Nassau was rainy in the morning, but turned out to be a nice day until it started raining and blowing around 7:00. We were just starting bingo around 9pm, when the Captain came on again to tell us that the weather would make us miss Coco Cay. The plan was to stay in Nassau through the evening the next day. Totally let all the energy out of the room! Guess what; here’s Cappy again, at 8:00 am on day three, to let us know that Coco Cay was back on and we’d be heading out at full speed. We got there at about 11:30 and had a very nice time. The new pier is open and made arrival and departure a piece of cake. How’s the food on the ship? Average. It’s a few days after the cruise while I’m writing this, and I wish that there’d been more fresh veggies and salads. I’m mad at myself for buying the dining package, as the food was just slightly better (good steaks at Chops, though). We felt like we had to use all the meals, and there’s really only two places to have dinner. With the small menus, it was repetitive and we missed out on the MDR. I’m going to talk about the CocaCola Freestyle machines on the Mariner. I found all four and none were right, the mix being off on every one of them. One just stopped working after day one. I’d end up going to the bars for Diet Coke and they were serving out of 2 liters, instead of the gun, for some reason. The entertainment on Mariner is a mixed bag. The lounge acts were all good, but the show band and the big shows in the theater were dreadful. My girlfriend and I both thought that the concepts behind the shows were dumb and the pop songs were wedged in there with some dopey high concept. The band seemed poorly rehearsed and one show had the backing tracks for the wrong song; total Ashley Simpson moment. The ice shows are incredible, though. Service was adequate everywhere. We never had the same servers in the specialty restaurants and only saw our cabin attendant in passing. Honestly, the one guy at Starbucks was super helpful. We did not do the FlowRider, but watched the action there while we were pulling into Coco Cay. The guys running it were great with the kids that they were interacting with. Getting on and off Mariner at Miami is super easy. Never once was there a line. Read Less
2 Helpful Votes
Sail Date: March 2019
This was only our second cruise and it did not disappoint. Our last cruise was on Oasis of the Seas. Mariner was just a smaller version of that ship in my opinion. Embarkation was a breeze at the Miami port. 10 minutes from curb drop ... Read More
This was only our second cruise and it did not disappoint. Our last cruise was on Oasis of the Seas. Mariner was just a smaller version of that ship in my opinion. Embarkation was a breeze at the Miami port. 10 minutes from curb drop off to being on the ship. We were also on the Bahama Drama cruise where it was announced that there was a man overboard. Once it was announced that there was a successful rescue, the news was shut down pretty quick. We couldn't find another thing about it then or now. We, coincidentally, were also at Bingo for the cancellation announcement for Coco Cay. We were so happy to wake up and hear that the weather took a turn for the better and we were able to visit Coco Cay. We had a great day. Can't wait for the remainder of the island to be complete. We had dinner nightly at MDR and the food was good every night. Not great, but good. No complaints. Cons: I really hate the drink package rules. We purchased the Deluxe drink package for my husband but because I don't drink, I had to purchase a refreshment package. I never used it, as I bought my ice tea at Starbucks which is not included. It was a waste of money for me to have any drink package but I had no choice. The cabin was close to the elevators and I was worried about the noise but it was actually great. No noise, more room in the cabin and close to the elevators. Our room attendant was awesome, as were just about every employee on the ship. Everything looks sparkling clean and new and I'd sail this ship again in a heartbeat. Read Less
1 Helpful Vote
Sail Date: March 2019
Spring Break cruise with our 10 year old daughter. Thumbs up! Great ship especially with the refurb completed recently. Impressed with the handling of large number of guest. Never any long wait times for any of the venues or activities ... Read More
Spring Break cruise with our 10 year old daughter. Thumbs up! Great ship especially with the refurb completed recently. Impressed with the handling of large number of guest. Never any long wait times for any of the venues or activities on board. Strongly suggest my time dinning. LOVE this option versus the early or late options previously. Initially announced while still in port in Nassau, that weather was going to cancel our stop the next day in Coco Cay.....☹️ The next morning it was announced that Coco Cay was back on as the weather had cleared and although behind schedule by about 5 hours, the Captain announced full speed ahead and had us there in about four hours!! Only the second official docking at the new pier....No more tenders! Although we only had about 5 hours on the island, what a GREAT Day. Great snorkeling and perfect afternoon weather. Kudos to the Captain and Crew for not giving up and doing everything within their power to make it happen. Despite the rainy Sea Day afternoon on day four, it was a great trip. Cabin: Ocean View. Just fine with 2 adults and 10 year old using pullman. Who spends time in their cabin other to shower and sleep? Read Less
Sail Date: March 2019
This was the third Royal Caribbean cruise for my fiance and I. We've sailed on Oasis of the Seas and Enchantment of the Seas, and thought Mariner would be a good in-between. Since the cruise was short, this was a precursor to a Disney ... Read More
This was the third Royal Caribbean cruise for my fiance and I. We've sailed on Oasis of the Seas and Enchantment of the Seas, and thought Mariner would be a good in-between. Since the cruise was short, this was a precursor to a Disney trip we took after disembarking. We chose Mariner because it was recently updated and appeared to have great night life. We flew into Miami the evening before and stayed at the Ramada airport hotel. It was our second stay there, and we love it. Very cheap, but clean and the attached pub is really good. The following morning we took an Uber to the port. The terminal is brand new and beautifully designed. When we arrived at check-in, we were surprised to see someone with just an iPad. The employee took our photos on the iPad, checked our documents and sent us through security. We received a paper with boarding info an a bar code, but no Sea Pass cards, which we were confused by. It turned out that the paper we received was our temporary sea pass until we got our rooms at 1pm. I found this to be super strange and inconvenient, as paper gets wet when trying to get bartenders to scan it on the pool deck. Several people were confused about this as well, I'm not sure when they stopped printing Sea Pass cards at check-in. When we boarded, none of the bars on board were ready, and most locations on top deck were still being cleaned. We did find one bar open but they were out of several items. It was strangely quiet compared to when we boarded our other cruises. No music, not a ton of crew members around. We did go on the bow a few times, and it's SO cool. Definitely check that out if you can, we didn't have access on our other cruises. Once we set sail the bars were fully stocked and open, and everything was in full swing. We got into our stateroom at 1:30, and our luggage was there early as well, although we actually found it down the hall waiting at the wrong door. Our steward's name was Sid, and he was very nice, though we only saw him twice, and not until the second day. He did a great job, we were just used to having more of an introduction than we got with him. I always enjoy that personal touch that the stewards bring with formal introductions. Our interior stateroom was comfortable and identical to all the others we've had. We were on Deck 10 and felt a lot of vibration in the evenings, but otherwise it was great. On the second night in the hallway there was a terrible sewage smell that luckily didn't penetrate through the door into the room. It was gone the next day but alarmingly strong the entire evening. Overall, the ship was well run but the cruise itinerary was very predictable. The stage show put us to sleep. The Quest was awesome as usual, and the ice show was great as well. We saw the comedian on the final night and found him to be average. We also went to the Perfect Couple Game Show, but both thought Love and Marriage was better. They did not offer it on this cruise. There were also several themed street parties on the promenade. The balloon drop was very cool, but otherwise these parties were repetitive and I never want to hear the Cupid Shuffle again in my life. Also, the Red nightclub experience was not worth our time, as most of the cruise was full of spring breakers who just wanted to create mosh pits and jump all over everyone trying to dance. I DO highly recommend the silent party called "Hush"...just go to it. You won't regret it! We did shop on the Promenade, but had issues with our Sea Pass account. I went to purchase a shirt and didn't have spending privileges. It turned out that our account hadn't been set up properly, but the store cashier was very rude and loudly exclaimed in front of everyone that I must not have enough money when my card didn't work. We ate in the dining room the first evening, which was good. Nothing too special, the menu is pretty similar on all RCCL ships. On the second evening we went to Jamie's Italian. It was incredible! Highly recommend it. We both loved everything they brought out and even tried new foods. Loved everything, would eat there all nights if I could. The final night we ate in the Windjammer which was good comfort food and I had no complaints. Our first port was Coco Cay. We were the first ship to ever dock at the new pier, which was pretty cool! We rented a beach bed for $125 which came with lunch, Evian water, floating mats and drinks service. Worth every penny. It was so peaceful, an absolutely perfect day. We also went to the floating bar and saw a shark and stingray in the water. We went snorkeling in the roped off area but didn't see a ton of fish this time. Last trip they were everywhere. We figured it had something to do with the tide. Next we went to Nassau. Last trip we went to Atlantis but this time we decided to just get lunch and head back to the ship. We went to Fat Tuesday for daiquiris. The rest of the day was spent on top deck at the pool. Overall, a good cruise. I wouldn't say it was my favorite but it was good. There were definitely moments where we felt things could have been handled better. The entertainment is all the same across the cruise line and we felt like we'd just seen it all before. I did enjoy the food and Coco Cay the most, and I think our next cruise we will be mixing it up and staying away from the short itineraries. We just want more time to soak things in. Read Less
2 Helpful Votes
Sail Date: March 2019
This is the review that we left in our Royal Caribbean survey Matthew Gauthier the piano player was outstanding. He was the best piano player we've ever experienced on any Cruise. We thought the hidden piano player was also very ... Read More
This is the review that we left in our Royal Caribbean survey Matthew Gauthier the piano player was outstanding. He was the best piano player we've ever experienced on any Cruise. We thought the hidden piano player was also very funny and good. Bobby and Jamee in the main dining room made a great team and we really enjoyed having them serve us. We did however, feel rushed during our 9 p.m. dinner seating. We did not particularly care for each evenings dinner service entertainment by the waiters. We actually felt bad for them. Alex from the Cruise director activities team was horrible. There were several games that he was leading that we walked out of. He seemed to make up the rules as he went along. We found all the other entertainment staff to be quite good. We thought The Quest was very well run. we totally loved the silent disco and wished that it would run on multiple nights. We'd like to suggest, in addition to karaoke, you consider a lip sync activity option for those who like to sing but don't have the voice for it. It may also bring out the showman in some guests which may be entertaining for other guests. We did not like the perfect couple game as it was difficult to see what was going on and lack to the of the enjoyment of the love and marriage game. Please bring back love in marriage. We walked out of the comedian's "family friendly" performance. We found him offensive, borderline racist and not very funny. It should be noted that we spoke to other people on the cruise who expressed the same opinion. The overall suite experience was highly disappointing. While the ship offers many amenities for the standard cruiser, the same can't be said for suite guests. The suite program on Mariner is inconsistent with that on the other Royal ships. For example, there is no internet included in a suite program on Mariner. The amenities for suite deck are substandard to what we've come to expect from the other ships. The lack of coastal kitchen detracted from our overall dining experience. The suite level accommodations for guests on cococay were downright embarrassing. The beach was small, unclean, and the chairs were worn. Transportation to the suite Beach was mostly absent and also not clearly communicated nor adequate signage available. The view from the cabanas was subpar. The beverage service in the lunch area was broken. Fortunately we had brought our own water to drink. We were never approached by any servers on the beach to see if we wanted something to drink. As it relates to the pool deck we have the following comments. There needs to be at least one more towel station potentially up in the sportsplex for the water rides. We did think that there needs to be some additional protection from the smoking area going into the solarium. There was quite a bit of smoking odor pouring into the solarium without this protection.The adults only policy in the solarium was not enforced and defeats the purpose of having an adults-only solarium. We did however find the deck seating and quantity of PODS available for use to be quite satisfactory. We also especially liked the seating outside of the suite lounge. We found it difficult to find places to get a beverage during the day and the unsweetened iced tea was nowhere to be found on the ship except windjammer. We purchased dinner at chops the first night. Our server was very friendly and we enjoyed her company. The food was just okay. We really would have been better off eating in the main dining room and getting the chops fillet there for half the cost. We went to Chops dinner at 6 on the first night and they were already out of the bronzini. At the time there were only about six people in the restaurant and the table next to us got the last two. That was very disappointing. We tried breakfast at chops one morning as suite guests. The service was very very slow, the order was messed up and we ended up going to windjammer to finish our breakfast. Lastly we would like to say how much we thoroughly enjoyed the escape room. Christopher was our guide and really made the experience enjoyable. Congratulations for providing a top-tier activity that the whole family could enjoy. That was definitely worth the extra money. You exceeded our expectations. Read Less
Sail Date: March 2019
Embarkation at the new terminal A in Miami went fine. Not a fan of the Port of Miami..much prefer Port Canaveral. As Emerald and Diamond members we should have been placed in the expedited check in line but were shuffled into the regular ... Read More
Embarkation at the new terminal A in Miami went fine. Not a fan of the Port of Miami..much prefer Port Canaveral. As Emerald and Diamond members we should have been placed in the expedited check in line but were shuffled into the regular line. Loved our cabin steward and waiter. Assistant waiter was ok..not great. Would recommend you get your towels at the pool before you go to Coco Cay as there was a long wait on deck 1 to get towels. Would recommend that Royal Caribbean have the towels available right after you get off the ship at Coco Cay as it would be more efficient. Windjammer Cafe is too chaotic for me so we ate breakfast in the dining room. Food in dining room was very good. Loved the French onion soup! Beds in cabin were super comfortable. They need to have the activities open longer hours. Ice skating was only open front 10-11:30pm the last night if the cruise. Laser tag was completely booked due to limited offering of the activity. We were the first passengers to walk off the ship at Coco Cay instead of tendering in which was awesome. The pool is now open on Coco Cay also...very chilly but excellent pool bar. We bought a day pass for Atlantis Aquaventure from www.bahamasdaypass.com. Was cheaper than using cruise line. Just pay $4 per person for taxi over to Atlantis. Read Less
2 Helpful Votes
Sail Date: March 2019
We booked this cruise for the dates. It fit in our budget, and was similar to a cruise we took 2 years ago. The biggest disappointment was the change of ports a few weeks out. The cancellation of Coco Cay was a let-down to my children, ... Read More
We booked this cruise for the dates. It fit in our budget, and was similar to a cruise we took 2 years ago. The biggest disappointment was the change of ports a few weeks out. The cancellation of Coco Cay was a let-down to my children, who were looking forward to the Cabana we had booked, and to snorkeling around the shipwreck/plane wrecks. The embarkation at the Crown of Miami was outstanding. We showed up around 11 and were on the ship in less than 10 minutes. Multiple lines were open and the new system of delivering cards to the rooms simplifies the process. Using my phone as a sea pass at the bar for the first hour or two was not a problem. We got a spot by the pool, and the kids enjoyed the hot tubs and pools until the rooms were ready. The rooms (we had adjoining interior rooms) were good. We have shared a room in the past, and the deal we got actually made it cheaper to have 2 rooms this time. It was nice having 2 bathrooms and a separate room for the kids, who like to get up a little earlier than we do. We didn't often see the cabin steward(ess), but she did a great job of keeping the room clean and had several towel animals, saving the hanging monkey for the last night. She was also quick in responding to any requests we made. Dining was very good. Our waitress (Yula) was very accommodating and got to know my sons' tastes very quickly, having a plate of kiwi ready on the table by the last night. The food in the main dining room was quite good. I often ordered 2 appetizers, not being able to choose. My 10-year old ordered off of the adult menu, and enjoyed dinner every night. My 8-year old ordered the appetizer off of the adult menu, and the rest off of the kids' menu. His dinner never changed, and the waitress asked if he wanted the same thing by the third night. We always ate breakfast at the Windjammer, which was well-stocked and what you would expect. Among my onboard complaints was dealing with drinks. The ship started running out of mint on the second day of the trip. Certain bars stopped making mojitos. By the end of the third day, there were none being served onboard at all. For a short cruise, I was surprised. We also tried to order a specialty drink on the menu at one of the bars (it may have been a habanero daiquiri) on the first day, and they didn't have the ingredients. The bars often ran out of the stuff for various other daiquiris. Finally, the pop machines were down more than they were up across the entire ship. Most of the machines in the Windjammer were down, one of the 2 machines on deck 5 was down. Our port time in Nassau was very good. The weather co-operated and the water wasn't rough. We didn't do a ship-board excursion, but got a day pass at a local hotel. The whole family really liked it. We are not a big fan of the Grand Bahama port, as it is very industrial. We booked a family beach excursion, and it was tied to several other excursions (including an all-inclusive). There were enough of us that it took several buses to get us all to the beach. The main problem was getting everyone into lines to get on the bus. It seemed very disorganized. Getting back was also fairly disorganized, but this was not the fault of the cruise line. The main problem at the beach club was trying to find a chair. As we were the second ship in port that day, the Carnival passengers were already there when we arrived, and we were the second or third bus, so we got one chair for the 4 of us. After a few hours, the Carnival passengers left (it was a half-day excursion), so we all got chairs for the last hour, and the beach was much less crowded. I will also mention that the loyalty desk was very difficult to find. I finally looked for them on the last day, during the posted hours, but there was nobody at the desk. I was hoping to get my kids an account, as they cruised before, but didn't have the same status as us, but we never got that taken care of onboard. Lastly, I must mention that there was a college party onboard. We heard that there were a thousand college students on the ship. My boys didn't seem to notice too much that anything was different, but the bathing suits were a little smaller than perhaps one might want on a family cruise. There was an upside to the number of college kids on board. On our only sea day, getting a deck chair was easy, even at around 10 in the morning, as most of the college kids were still sleeping. In all honesty, the lines at the pool bars were longer than normal, but other than that, the college parties didn't bother us, though someone bashed into our kids' door at 3am one morning on the way past. Read Less
Mariner of the Seas Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 5.0 4.0
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 5.0 4.0
Rates N/A 4.3

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